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And if we were, we still couldn't help you because the network in Australia is not the same as the network overseas, so you would need to contact Airtel India. Yeah. The support we have here in Melbourne just for the SIM cards here in Australia, the zero four numbers. No. No. It's that's impossible. Impossible because the network over there is a 0908, I think it is, whatever it is. Here, the network, it's a 04, so it's impossible. You can do it. What you can do, we're looking into it now. We're looking at opening up a new service for the DID numbers so you can have your Airtel SIM number diverted to an Australian number. So they'll call that number, and it'll go to it'll go to your Australian number. So it's like as if they're calling you in India. But that's not gonna probably be ready for the probably till the June or something like that. Yeah. Okay. Now because we get a lot we get a lot of calls, unfortunately, from from your country regarding this. I wasn't aware that the name we have here is the same as what you have in India. So we do get a lot of these calls. So we're trying to trying to find a solution for it. So when people do call in the yeah. Yeah. Exactly. Now the icon's completely different. Yeah. We've been we've been looking at that too because we do travel SIM cards, so we gotta be careful we put on the site so it doesn't it doesn't affect our business. Yeah. So we're waiting for legal advice when it comes to that. Okay. Okay. Thank you. Bye. 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afternoon. Aftab tech support. We don't support any SIM cards outside of Australia if that's from India. Yeah. I wish I could help you out.\n\nUnfortunately, we can't we're not the same company. And if we were, we still couldn't help you because the network in Australia is not the same as the network overseas, so you would need to contact Airtel India. Yeah. The support we have here in Melbourne just for the SIM cards here in Australia, the zero four numbers. No.\n\nNo. It's that's impossible. Impossible because the network over there is a 0908, I think it is, whatever it is. Here, the network, it's a 04, so it's impossible. You can do it.\n\nWhat you can do, we're looking into it now. We're looking at opening up a new service for the DID numbers so you can have your Airtel SIM number diverted to an Australian number. So they'll call that number, and it'll go to it'll go to your Australian number. So it's like as if they're calling you in India. But that's not gonna probably be ready for the probably till the June or something like that.\n\nYeah. Okay. Now because we get a lot we get a lot of calls, unfortunately, from from your country regarding this. I wasn't aware that the name we have here is the same as what you have in India. So we do get a lot of these calls.\n\nSo we're trying to trying to find a solution for it. So when people do call in the yeah. Yeah. Exactly. Now the icon's completely different.\n\nYeah. We've been we've been looking at that too because we do travel SIM cards, so we gotta be careful we put on the site so it doesn't it doesn't affect our business. Yeah. So we're waiting for legal advice when it comes to that. Okay.\n\nOkay. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3990646004676819},{"text":"Aftab tech support.","start":0.39999998,"end":2.02,"sentiment":"positive","sentiment_score":0.35529420773188275},{"text":"We don't support any SIM cards outside of Australia if that's from India.","start":9.44,"end":13.38,"sentiment":"neutral","sentiment_score":-0.14054093051415223},{"text":"Yeah.","start":23.974998,"end":24.474998,"sentiment":"neutral","sentiment_score":-0.08609867095947266},{"text":"I wish I could help you out.","start":25.335,"end":26.375,"sentiment":"neutral","sentiment_score":-0.011251218616962433}],"sentiment":"neutral","sentiment_score":-0.004918364378122183,"num_words":26,"start":0.24,"end":26.375},{"sentences":[{"text":"Unfortunately, we can't we're not the same company.","start":26.375,"end":28.33,"sentiment":"neutral","sentiment_score":-0.26839515939354897},{"text":"And if we were, we still couldn't help you because the network in Australia is not the same as the network overseas, so you would need to contact Airtel India.","start":28.55,"end":37.37,"sentiment":"neutral","sentiment_score":-0.3274586468935013},{"text":"Yeah.","start":47.215,"end":47.455,"sentiment":"neutral","sentiment_score":0.01989850401878357},{"text":"The support we have here in Melbourne just for the SIM cards here in Australia, the zero four numbers.","start":47.455,"end":52.035,"sentiment":"neutral","sentiment_score":-0.0005221155128980938},{"text":"No.","start":64.03,"end":64.43,"sentiment":"neutral","sentiment_score":-0.2049342393875122}],"sentiment":"neutral","sentiment_score":-0.20620129850961394,"num_words":59,"start":26.375,"end":64.43},{"sentences":[{"text":"No.","start":64.43,"end":64.75,"sentiment":"neutral","sentiment_score":-0.28090840578079224},{"text":"It's that's impossible.","start":64.75,"end":66.369995,"sentiment":"negative","sentiment_score":-0.3806192676226298},{"text":"Impossible because the network over there is a 0908, I think it is, whatever it is.","start":68.03,"end":74.454994,"sentiment":"neutral","sentiment_score":-0.07416846207343042},{"text":"Here, the network, it's a 04, so it's impossible.","start":75.155,"end":77.895,"sentiment":"neutral","sentiment_score":-0.17875927438338599},{"text":"You can do it.","start":77.954994,"end":78.994995,"sentiment":"neutral","sentiment_score":-0.19767995551228523}],"sentiment":"neutral","sentiment_score":-0.15178833010070253,"num_words":33,"start":64.43,"end":78.994995},{"sentences":[{"text":"What you can do, we're looking into it now.","start":78.994995,"end":84.295,"sentiment":"neutral","sentiment_score":-0.06442860265572865},{"text":"We're looking at opening up a new service for the DID numbers so you can have your Airtel SIM number diverted to an Australian number.","start":84.515,"end":96.259995,"sentiment":"neutral","sentiment_score":-0.04372822910547256},{"text":"So they'll call that number, and it'll go to it'll go to your Australian number.","start":96.259995,"end":100.735,"sentiment":"neutral","sentiment_score":-0.016346242045983672},{"text":"So it's like as if they're calling you in India.","start":100.735,"end":102.83501,"sentiment":"neutral","sentiment_score":-0.021677633747458458},{"text":"But that's not gonna probably be ready for the probably till the June or something like that.","start":103.055,"end":107.555,"sentiment":"neutral","sentiment_score":-0.1567282400587026}],"sentiment":"neutral","sentiment_score":-0.06315017369342968,"num_words":76,"start":78.994995,"end":107.555},{"sentences":[{"text":"Yeah.","start":110.255005,"end":110.755005,"sentiment":"neutral","sentiment_score":0.09952645003795624},{"text":"Okay.","start":113.24,"end":113.74,"sentiment":"neutral","sentiment_score":0.3135916590690613},{"text":"Now because we get a lot we get a lot of calls, unfortunately, from from your country regarding this.","start":114.12,"end":119.96,"sentiment":"neutral","sentiment_score":0.022876553531540066},{"text":"I wasn't aware that the name we have here is the same as what you have in India.","start":119.96,"end":124.12,"sentiment":"neutral","sentiment_score":-0.0791757239235772},{"text":"So we do get a lot of these calls.","start":124.12,"end":126.3,"sentiment":"neutral","sentiment_score":-0.014467230687538782}],"sentiment":"neutral","sentiment_score":-0.014741572512624165,"num_words":48,"start":110.255005,"end":126.3},{"sentences":[{"text":"So we're trying to trying to find a solution for it.","start":126.545,"end":129.36499,"sentiment":"neutral","sentiment_score":-0.04645481434735385},{"text":"So when people do call in the yeah.","start":129.665,"end":132.545,"sentiment":"neutral","sentiment_score":0.021910262759774923},{"text":"Yeah.","start":132.545,"end":132.86499,"sentiment":"neutral","sentiment_score":0.028740298002958298},{"text":"Exactly.","start":132.86499,"end":133.36499,"sentiment":"neutral","sentiment_score":0.02111329510807991},{"text":"Now the icon's completely different.","start":138.785,"end":140.64499,"sentiment":"neutral","sentiment_score":-0.02716956939548254}],"sentiment":"neutral","sentiment_score":-0.016219811908041056,"num_words":26,"start":126.545,"end":140.64499},{"sentences":[{"text":"Yeah.","start":156.63501,"end":156.955,"sentiment":"neutral","sentiment_score":-0.04272480309009552},{"text":"We've been we've been looking at that too because we do travel SIM cards, so we gotta be careful we put on the site so it doesn't it doesn't affect our business.","start":156.955,"end":166.895,"sentiment":"neutral","sentiment_score":-0.05451721418648958},{"text":"Yeah.","start":168.44693,"end":168.68694,"sentiment":"neutral","sentiment_score":-0.06275200843811035},{"text":"So we're waiting for legal advice when it comes to that.","start":168.68694,"end":171.58693,"sentiment":"neutral","sentiment_score":-0.019607565450397404},{"text":"Okay.","start":173.40694,"end":173.90694,"sentiment":"neutral","sentiment_score":0.25269564986228943}],"sentiment":"neutral","sentiment_score":-0.03941337468669466,"num_words":46,"start":156.63501,"end":173.90694},{"sentences":[{"text":"Okay.","start":174.12694,"end":174.52693,"sentiment":"neutral","sentiment_score":0.1900626569986343},{"text":"Thank you.","start":174.52693,"end":174.92694,"sentiment":"positive","sentiment_score":0.6311194896697998},{"text":"Bye.","start":174.92694,"end":175.24693,"sentiment":"neutral","sentiment_score":0.31296905875205994},{"text":"Bye.","start":175.24693,"end":175.74693,"sentiment":"neutral","sentiment_score":-0.09061554074287416}],"sentiment":"positive","sentiment_score":0.33493103086948395,"num_words":5,"start":174.12694,"end":175.74693}]}}]},{"alternatives":[{"transcript":"Hi there. I would like to query about the international roaming under Airtel SIM. Oh, okay. Alrighty. No. That's fine then. Because I do have a SIM from India, and I did activate international roaming. And at the moment, it's not giving me any network at all. I'm trying my best to reach out to them. So I just suddenly search online, and I found that there's a Airtel support in Melbourne as well. So that's why I'm calling you. Okay. No. That's perfectly fine. Just another question. Like, the number I have that I got from India, can I transfer here and can I get a Airtel service from Melbourne on the same number and get Aetna? Okay. No. That's fine. Thank you so much. Yeah. Mhmm. Mhmm. No. I really need it, like, now. No. That's fine. That's fine. No. Thank you so much for the information. Cool. Thank you. Thanks for your time. Yeah. Yeah. Yeah. That'll be big help for us. Yeah. And the other thing, the icon is same as well. The same in India. There's the same icon, I think, when I search online for, Airtel supported. I don't know. It shows the same. Look locate nearest banking points and express store online for Airtel. I don't know. It's on the website. But, yeah, if you can mention on the website you this service does not support any SIM from overseas, so that will be big help before we you will get the calls and then yep. Yeah. Mhmm. Not fair enough. Not cool. Thank you. No. That's fine. That's fine. Thank you so much for your time. Thanks. Bye.","confidence":0.99689615,"words":[{"word":"hi","start":3.4399998,"end":3.6799998,"confidence":0.64340305,"punctuated_word":"Hi","sentiment":"neutral","sentiment_score":0.020936530083417892},{"word":"there","start":3.6799998,"end":4.18,"confidence":0.9547775,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.01839052326977253},{"word":"i","start":4.4,"end":4.72,"confidence":0.5699919,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0008362140506505966},{"word":"would","start":4.72,"end":4.88,"confidence":0.99939704,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0030216313898563385},{"word":"like","start":4.88,"end":5.2,"confidence":0.999734,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.008816022425889969},{"word":"to","start":5.2,"end":5.3599997,"confidence":0.99978524,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010245288722217085},{"word":"query","start":5.3599997,"end":5.8399997,"confidence":0.88695157,"punctuated_word":"query","sentiment":"neutral","sentiment_score":0.015607433393597605},{"word":"about","start":5.8399997,"end":6.24,"confidence":0.9939614,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.004914602264761925},{"word":"the","start":6.24,"end":6.48,"confidence":0.99755704,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0020639970898628235},{"word":"international","start":6.48,"end":6.98,"confidence":0.9828415,"punctuated_word":"international","sentiment":"neutral","sentiment_score":0.0061102695763111115},{"word":"roaming","start":7.12,"end":7.52,"confidence":0.99779,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":0.00798538513481617},{"word":"under","start":7.52,"end":7.8399997,"confidence":0.99459547,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.0013281460851430893},{"word":"airtel","start":7.8399997,"end":8.32,"confidence":0.9924714,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0036709466949105263},{"word":"sim","start":8.32,"end":8.82,"confidence":0.9421926,"punctuated_word":"SIM.","sentiment":"neutral","sentiment_score":-0.007151048630475998},{"word":"oh","start":14.639999,"end":14.88,"confidence":0.91106176,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.003042958676815033},{"word":"okay","start":14.88,"end":15.38,"confidence":0.9983454,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.006843125447630882},{"word":"alrighty","start":15.705,"end":16.205,"confidence":0.97360986,"punctuated_word":"Alrighty.","sentiment":"neutral","sentiment_score":0.02170870825648308},{"word":"no","start":16.265,"end":16.425,"confidence":0.8056986,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.016387706622481346},{"word":"that's","start":16.425,"end":16.665,"confidence":0.9990371,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07410313189029694},{"word":"fine","start":16.665,"end":16.905,"confidence":0.9998311,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.03664906322956085},{"word":"then","start":16.905,"end":17.145,"confidence":0.8206948,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.03828814625740051},{"word":"because","start":17.145,"end":17.625,"confidence":0.9993579,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.017337355762720108},{"word":"i","start":17.625,"end":18.025,"confidence":0.9995964,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00203089788556099},{"word":"do","start":18.025,"end":18.265,"confidence":0.9998517,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0553719699382782},{"word":"have","start":18.265,"end":18.505001,"confidence":0.99985325,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0284876711666584},{"word":"a","start":18.505001,"end":18.665,"confidence":0.9982899,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020129764452576637},{"word":"sim","start":18.665,"end":18.905,"confidence":0.87095404,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":0.015688668936491013},{"word":"from","start":18.905,"end":19.145,"confidence":0.99838316,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0275135338306427},{"word":"india","start":19.145,"end":19.545,"confidence":0.8107258,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.051005683839321136},{"word":"and","start":19.545,"end":19.865,"confidence":0.99969053,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.026019861921668053},{"word":"i","start":19.865,"end":20.105,"confidence":0.99978596,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011846337467432022},{"word":"did","start":20.105,"end":20.425,"confidence":0.98746777,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.03814837336540222},{"word":"activate","start":20.425,"end":20.925,"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there. I would like to query about the international roaming under Airtel SIM. Oh, okay. Alrighty. No.\n\nThat's fine then. Because I do have a SIM from India, and I did activate international roaming. And at the moment, it's not giving me any network at all. I'm trying my best to reach out to them. So I just suddenly search online, and I found that there's a Airtel support in Melbourne as well.\n\nSo that's why I'm calling you. Okay. No. That's perfectly fine. Just another question.\n\nLike, the number I have that I got from India, can I transfer here and can I get a Airtel service from Melbourne on the same number and get Aetna? Okay. No. That's fine. Thank you so much.\n\nYeah. Mhmm. Mhmm. No. I really need it, like, now.\n\nNo. That's fine. That's fine. No. Thank you so much for the information.\n\nCool. Thank you. Thanks for your time. Yeah. Yeah.\n\nYeah. That'll be big help for us. Yeah. And the other thing, the icon is same as well. The same in India.\n\nThere's the same icon, I think, when I search online for, Airtel supported. I don't know. It shows the same. Look locate nearest banking points and express store online for Airtel. I don't know.\n\nIt's on the website. But, yeah, if you can mention on the website you this service does not support any SIM from overseas, so that will be big help before we you will get the calls and then yep. Yeah. Mhmm. Not fair enough.\n\nNot cool. Thank you. No. That's fine. That's fine.\n\nThank you so much for your time. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi there.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.01966352667659521},{"text":"I would like to query about the international roaming under Airtel SIM.","start":4.4,"end":8.82,"sentiment":"neutral","sentiment_score":0.003814856211344401},{"text":"Oh, okay.","start":14.639999,"end":15.38,"sentiment":"neutral","sentiment_score":0.0019000833854079247},{"text":"Alrighty.","start":15.705,"end":16.205,"sentiment":"neutral","sentiment_score":0.02170870825648308},{"text":"No.","start":16.265,"end":16.425,"sentiment":"neutral","sentiment_score":-0.016387706622481346}],"sentiment":"neutral","sentiment_score":0.005234805349674489,"num_words":18,"start":3.4399998,"end":16.425},{"sentences":[{"text":"That's fine then.","start":16.425,"end":17.145,"sentiment":"neutral","sentiment_score":0.049680113792419434},{"text":"Because I do have a SIM from India, and I did activate international 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now.","start":108.105,"end":109.625,"sentiment":"negative","sentiment_score":-0.4179975340763728}],"sentiment":"neutral","sentiment_score":-0.2997566297650337,"num_words":10,"start":69.65,"end":109.625},{"sentences":[{"text":"No.","start":109.625,"end":109.785,"sentiment":"neutral","sentiment_score":-0.13946157693862915},{"text":"That's fine.","start":109.785,"end":110.26501,"sentiment":"neutral","sentiment_score":-0.028306322172284126},{"text":"That's fine.","start":110.26501,"end":110.90501,"sentiment":"neutral","sentiment_score":0.14869549125432968},{"text":"No.","start":110.90501,"end":111.065,"sentiment":"neutral","sentiment_score":0.07271715998649597},{"text":"Thank you so much for the information.","start":111.065,"end":112.605,"sentiment":"positive","sentiment_score":0.4000682064465114}],"sentiment":"neutral","sentiment_score":0.22880856664134905,"num_words":13,"start":109.625,"end":112.605},{"sentences":[{"text":"Cool.","start":113.865005,"end":114.185005,"sentiment":"positive","sentiment_score":0.35462450981140137},{"text":"Thank you.","start":114.185005,"end":114.505005,"sentiment":"positive","sentiment_score":0.3651900291442871},{"text":"Thanks for your time.","start":114.505005,"end":115.565,"sentiment":"neutral","sentiment_score":0.25504301488399506},{"text":"Yeah.","start":124.8,"end":125.28001,"sentiment":"neutral","sentiment_score":0.006191695109009743},{"text":"Yeah.","start":125.28001,"end":125.76,"sentiment":"neutral","sentiment_score":0.007816024124622345}],"sentiment":"neutral","sentiment_score":0.2354649274299542,"num_words":9,"start":113.865005,"end":125.76},{"sentences":[{"text":"Yeah.","start":125.76,"end":126.26,"sentiment":"neutral","sentiment_score":-0.013960612006485462},{"text":"That'll be big help for us.","start":130.48,"end":132.0,"sentiment":"neutral","sentiment_score":0.041290308038393654},{"text":"Yeah.","start":132.0,"end":132.465,"sentiment":"neutral","sentiment_score":0.02939855307340622},{"text":"And the other thing, the icon is same as well.","start":132.545,"end":134.625,"sentiment":"neutral","sentiment_score":0.006146178860217333},{"text":"The same in India.","start":134.625,"end":135.58499,"sentiment":"neutral","sentiment_score":-0.006342683453112841}],"sentiment":"neutral","sentiment_score":0.01360322018577294,"num_words":22,"start":125.76,"end":135.58499},{"sentences":[{"text":"There's the same icon, I think, when I search online for, Airtel supported.","start":135.58499,"end":139.765,"sentiment":"neutral","sentiment_score":-0.007061524818149896},{"text":"I don't know.","start":141.265,"end":141.745,"sentiment":"neutral","sentiment_score":-0.05917734156052271},{"text":"It shows the same.","start":141.745,"end":142.625,"sentiment":"neutral","sentiment_score":-0.015559037681668997},{"text":"Look locate nearest banking points and express store online for Airtel.","start":142.625,"end":146.545,"sentiment":"neutral","sentiment_score":-0.02347793751819567},{"text":"I don't know.","start":146.545,"end":147.025,"sentiment":"neutral","sentiment_score":-0.07681575914223988}],"sentiment":"neutral","sentiment_score":-0.024125664357972497,"num_words":34,"start":135.58499,"end":147.025},{"sentences":[{"text":"It's on the website.","start":147.025,"end":148.00499,"sentiment":"neutral","sentiment_score":-0.04021605663001537},{"text":"But, yeah, if you can mention on the website you this service does not support any SIM from overseas, so that will be big help before we you will get the calls and then yep.","start":148.26001,"end":160.36,"sentiment":"neutral","sentiment_score":-0.08710800845708166},{"text":"Yeah.","start":164.695,"end":165.195,"sentiment":"neutral","sentiment_score":0.0049328915774822235},{"text":"Mhmm.","start":167.335,"end":167.815,"sentiment":"neutral","sentiment_score":-0.03964696079492569},{"text":"Not fair enough.","start":167.815,"end":168.535,"sentiment":"neutral","sentiment_score":-0.13160505145788193}],"sentiment":"neutral","sentiment_score":-0.0827084942297502,"num_words":44,"start":147.025,"end":168.535},{"sentences":[{"text":"Not cool.","start":168.535,"end":169.41501,"sentiment":"neutral","sentiment_score":-0.07488576136529446},{"text":"Thank you.","start":169.41501,"end":170.155,"sentiment":"neutral","sentiment_score":0.008665807545185089},{"text":"No.","start":171.575,"end":171.815,"sentiment":"neutral","sentiment_score":-0.006217526271939278},{"text":"That's fine.","start":171.815,"end":172.375,"sentiment":"neutral","sentiment_score":0.07198805920779705},{"text":"That's fine.","start":172.375,"end":172.775,"sentiment":"neutral","sentiment_score":0.1866210624575615}],"sentiment":"neutral","sentiment_score":0.04206231215761767,"num_words":9,"start":168.535,"end":172.775},{"sentences":[{"text":"Thank you so much for your time.","start":172.775,"end":174.14694,"sentiment":"neutral","sentiment_score":0.30529281071254183},{"text":"Thanks.","start":174.30695,"end":174.62694,"sentiment":"neutral","sentiment_score":0.19300369918346405},{"text":"Bye.","start":174.62694,"end":175.12694,"sentiment":"positive","sentiment_score":0.6289038062095642}],"sentiment":"neutral","sentiment_score":0.32877302004231346,"num_words":9,"start":172.775,"end":175.12694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Aftab tech support.\n\nChannel 1: Hi there. I would like to query about the international roaming under Airtel SIM.\n\nChannel 0: We don't support any SIM cards outside of Australia if that's from India.\n\nChannel 1: Oh, okay. Alrighty. No. That's fine then. Because I do have a SIM from India, and I did activate international roaming.\n\nAnd at the moment, it's not giving me any network\n\nChannel 0: Yeah.\n\nChannel 1: at all.\n\nChannel 0: I wish I could help you out. Unfortunately, we can't we're not the same company. And if we were, we still couldn't help you because the network in Australia is not the same as the network overseas, so you would need to contact Airtel India.\n\nChannel 1: I'm trying my best to reach out to them. So I just suddenly search online, and I found that there's a Airtel support in Melbourne as well. So that's why I'm calling you.\n\nChannel 0: Yeah. The support we have here in Melbourne just for the SIM cards here in Australia, the zero four numbers.\n\nChannel 1: Okay. No. That's perfectly fine. Just another question. Like, the number I have that I got from India, can I transfer here and can I get a Airtel service from Melbourne on the same number\n\nChannel 0: No.\n\nChannel 1: and get\n\nChannel 0: No.\n\nChannel 1: Aetna?\n\nChannel 0: It's that's impossible.\n\nChannel 1: Okay. No. That's fine.\n\nChannel 0: Impossible\n\nChannel 1: Thank you so much.\n\nChannel 0: because the network\n\nChannel 1: Yeah.\n\nChannel 0: over there is a 0908, I think it is, whatever it is.\n\nChannel 1: Mhmm.\n\nChannel 0: Here, the network, it's a 04, so it's impossible. You can do it. What you can do, we're looking into it now. We're looking at opening up a new service for the DID numbers so you can have your Airtel SIM number diverted to an Australian number. So they'll call that number, and it'll\n\nChannel 1: Mhmm.\n\nChannel 0: go to it'll go to your Australian number. So it's like as if they're calling you in India. But that's not gonna probably be ready for the probably till the June or something like that.\n\nChannel 1: No. I really need it, like, now. No. That's fine.\n\nChannel 0: Yeah.\n\nChannel 1: That's fine. No. Thank you so much for the information.\n\nChannel 0: Okay.\n\nChannel 1: Cool.\n\nChannel 0: Now\n\nChannel 1: Thank you.\n\nChannel 0: because\n\nChannel 1: Thanks\n\nChannel 0: we get\n\nChannel 1: for your\n\nChannel 0: a lot\n\nChannel 1: time.\n\nChannel 0: we get a lot of calls, unfortunately, from from your country regarding this. I wasn't aware that the name we have here is the same as what you have in India. So we\n\nChannel 1: Yeah.\n\nChannel 0: do get a lot\n\nChannel 1: Yeah.\n\nChannel 0: of these\n\nChannel 1: Yeah.\n\nChannel 0: calls. So we're trying to trying to find a solution for it. So when people\n\nChannel 1: That'll\n\nChannel 0: do\n\nChannel 1: be\n\nChannel 0: call\n\nChannel 1: big\n\nChannel 0: in\n\nChannel 1: help\n\nChannel 0: the\n\nChannel 1: for us. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: And\n\nChannel 0: Yeah.\n\nChannel 1: the other\n\nChannel 0: Exactly.\n\nChannel 1: thing, the icon is same as well. The same in India. There's the same icon, I think, when I search online for,\n\nChannel 0: Now\n\nChannel 1: Airtel\n\nChannel 0: the icon's\n\nChannel 1: supported.\n\nChannel 0: completely different.\n\nChannel 1: I don't know. It shows the same. Look locate nearest banking points and express store online for Airtel. I don't know. It's on the website.\n\nBut, yeah, if you can mention on the website you this service does not support any SIM from overseas, so that will be big help before we you will get the calls\n\nChannel 0: Yeah. We've\n\nChannel 1: and then\n\nChannel 0: been we've been looking at that too\n\nChannel 1: yep.\n\nChannel 0: because we do travel SIM cards, so we gotta be careful we put on the site so\n\nChannel 1: Yeah.\n\nChannel 0: it doesn't it doesn't affect our business.\n\nChannel 1: Mhmm. Not fair enough.\n\nChannel 0: Yeah.\n\nChannel 1: Not\n\nChannel 0: So we're\n\nChannel 1: cool.\n\nChannel 0: waiting\n\nChannel 1: Thank\n\nChannel 0: for legal\n\nChannel 1: you.\n\nChannel 0: advice when it comes to that.\n\nChannel 1: No. That's fine. That's fine. Thank you so much\n\nChannel 0: Okay.\n\nChannel 1: for your time.\n\nChannel 0: Okay.\n\nChannel 1: Thanks.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.39999998,"sentiment":"positive","sentiment_score":0.3990646004676819},{"text":"Aftab tech support.","start":0.39999998,"end":2.02,"sentiment":"positive","sentiment_score":0.35529420773188275}],"sentiment":"positive","sentiment_score":0.3728023648262024,"channel":0,"num_words":5,"start":0.24,"end":2.02},{"sentences":[{"text":"Hi there.","start":3.4399998,"end":4.18,"sentiment":"neutral","sentiment_score":0.01966352667659521},{"text":"I would like to query about the international roaming under Airtel SIM.","start":4.4,"end":8.82,"sentiment":"neutral","sentiment_score":0.003814856211344401}],"sentiment":"neutral","sentiment_score":0.006078951992094517,"channel":1,"num_words":14,"start":3.4399998,"end":8.82},{"sentences":[{"text":"We don't support any SIM cards outside of Australia if that's from India.","start":9.44,"end":13.38,"sentiment":"neutral","sentiment_score":-0.14054093051415223}],"sentiment":"neutral","sentiment_score":-0.14054093051415223,"channel":0,"num_words":13,"start":9.44,"end":13.38},{"sentences":[{"text":"Oh, okay.","start":14.639999,"end":15.38,"sentiment":"neutral","sentiment_score":0.0019000833854079247},{"text":"Alrighty.","start":15.705,"end":16.205,"sentiment":"neutral","sentiment_score":0.02170870825648308},{"text":"No.","start":16.265,"end":16.425,"sentiment":"neutral","sentiment_score":-0.016387706622481346},{"text":"That's fine then.","start":16.425,"end":17.145,"sentiment":"neutral","sentiment_score":0.049680113792419434},{"text":"Because I do have a SIM from India, and I did activate international roaming.","start":17.145,"end":21.865,"sentiment":"neutral","sentiment_score":0.014114275042499815}],"sentiment":"neutral","sentiment_score":0.016941017160813015,"channel":1,"num_words":21,"start":14.639999,"end":21.865},{"sentences":[{"text":"And at the moment, it's not giving me any network","start":21.865,"end":24.265,"sentiment":"neutral","sentiment_score":-0.0936368003487587}],"sentiment":"neutral","sentiment_score":-0.0936368003487587,"channel":1,"num_words":10,"start":21.865,"end":24.265},{"sentences":[{"text":"Yeah.","start":23.974998,"end":24.474998,"sentiment":"neutral","sentiment_score":-0.08609867095947266}],"sentiment":"neutral","sentiment_score":-0.08609867095947266,"channel":0,"num_words":1,"start":23.974998,"end":24.474998},{"sentences":[{"text":"at all.","start":24.265,"end":24.925,"sentiment":"neutral","sentiment_score":-0.06732114776968956}],"sentiment":"neutral","sentiment_score":-0.06732114776968956,"channel":1,"num_words":2,"start":24.265,"end":24.925},{"sentences":[{"text":"I wish I could help you out.","start":25.335,"end":26.375,"sentiment":"neutral","sentiment_score":-0.011251218616962433},{"text":"Unfortunately, we can't we're not the same 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fine.","start":54.295,"end":55.254997,"sentiment":"neutral","sentiment_score":0.07543622826536496},{"text":"Just another question.","start":55.254997,"end":56.295,"sentiment":"neutral","sentiment_score":-0.028290544946988423},{"text":"Like, the number I have that I got from India, can I transfer here and can I get a Airtel service from Melbourne on the same number","start":56.295,"end":64.21,"sentiment":"neutral","sentiment_score":-0.05602272655125017}],"sentiment":"neutral","sentiment_score":-0.03889048503977912,"channel":1,"num_words":35,"start":53.735,"end":64.21},{"sentences":[{"text":"No.","start":64.03,"end":64.43,"sentiment":"neutral","sentiment_score":-0.2049342393875122}],"sentiment":"neutral","sentiment_score":-0.2049342393875122,"channel":0,"num_words":1,"start":64.03,"end":64.43},{"sentences":[{"text":"and get","start":64.21,"end":64.69,"sentiment":"neutral","sentiment_score":-0.19620778411626816}],"sentiment":"neutral","sentiment_score":-0.19620778411626816,"channel":1,"num_words":2,"start":64.21,"end":64.69},{"sentences":[{"text":"No.","start":64.43,"end":64.75,"sentiment":"neutral","sentiment_score":-0.28090840578079224}],"sentiment":"neutral","sentiment_score":-0.28090840578079224,"channel":0,"num_words":1,"start":64.43,"end":64.75},{"sentences":[{"text":"Aetna?","start":64.69,"end":65.19,"sentiment":"neutral","sentiment_score":-0.24677956104278564}],"sentiment":"neutral","sentiment_score":-0.24677956104278564,"channel":1,"num_words":1,"start":64.69,"end":65.19},{"sentences":[{"text":"It's that's impossible.","start":64.75,"end":66.369995,"sentiment":"negative","sentiment_score":-0.3806192676226298}],"sentiment":"negative","sentiment_score":-0.3806192676226298,"channel":0,"num_words":3,"start":64.75,"end":66.369995},{"sentences":[{"text":"Okay.","start":67.09,"end":67.409996,"sentiment":"neutral","sentiment_score":-0.05998658016324043},{"text":"No.","start":67.409996,"end":67.65,"sentiment":"neutral","sentiment_score":-0.10941189527511597},{"text":"That's fine.","start":67.65,"end":68.13,"sentiment":"neutral","sentiment_score":-0.060656219720840454}],"sentiment":"neutral","sentiment_score":-0.07267772872000933,"channel":1,"num_words":4,"start":67.09,"end":68.13},{"sentences":[{"text":"Impossible","start":68.03,"end":68.53,"sentiment":"neutral","sentiment_score":-0.10479307174682616}],"sentiment":"neutral","sentiment_score":-0.10479307174682616,"channel":0,"num_words":1,"start":68.03,"end":68.53},{"sentences":[{"text":"Thank you so much.","start":68.13,"end":69.19,"sentiment":"neutral","sentiment_score":0.08478690311312675}],"sentiment":"neutral","sentiment_score":0.08478690311312675,"channel":1,"num_words":4,"start":68.13,"end":69.19},{"sentences":[{"text":"because the network","start":68.75,"end":69.95,"sentiment":"neutral","sentiment_score":-0.015956816573937733}],"sentiment":"neutral","sentiment_score":-0.015956816573937733,"channel":0,"num_words":3,"start":68.75,"end":69.95},{"sentences":[{"text":"Yeah.","start":69.65,"end":70.15,"sentiment":"neutral","sentiment_score":-0.04495345056056976}],"sentiment":"neutral","sentiment_score":-0.04495345056056976,"channel":1,"num_words":1,"start":69.65,"end":70.15},{"sentences":[{"text":"over there is a 0908, I think it is, whatever it is.","start":69.95,"end":74.454994,"sentiment":"neutral","sentiment_score":-0.08616932264218728}],"sentiment":"neutral","sentiment_score":-0.08616932264218728,"channel":0,"num_words":12,"start":69.95,"end":74.454994},{"sentences":[{"text":"Mhmm.","start":74.625,"end":75.125,"sentiment":"neutral","sentiment_score":-0.07283736765384674}],"sentiment":"neutral","sentiment_score":-0.07283736765384674,"channel":1,"num_words":1,"start":74.625,"end":75.125},{"sentences":[{"text":"Here, the network, it's a 04, so it's impossible.","start":75.155,"end":77.895,"sentiment":"neutral","sentiment_score":-0.17875927438338599},{"text":"You can do it.","start":77.954994,"end":78.994995,"sentiment":"neutral","sentiment_score":-0.19767995551228523},{"text":"What you can do, we're looking into it now.","start":78.994995,"end":84.295,"sentiment":"neutral","sentiment_score":-0.06442860265572865},{"text":"We're looking at opening up a new service for the DID numbers so you can have your Airtel SIM number diverted to an Australian number.","start":84.515,"end":96.259995,"sentiment":"neutral","sentiment_score":-0.04372822910547256},{"text":"So they'll call that number, and it'll","start":96.259995,"end":98.65501,"sentiment":"neutral","sentiment_score":-0.03751726874283382}],"sentiment":"neutral","sentiment_score":-0.08028217267107081,"channel":0,"num_words":54,"start":75.155,"end":98.65501},{"sentences":[{"text":"Mhmm.","start":98.61,"end":99.11,"sentiment":"neutral","sentiment_score":-0.03254793584346771}],"sentiment":"neutral","sentiment_score":-0.03254793584346771,"channel":1,"num_words":1,"start":98.61,"end":99.11},{"sentences":[{"text":"go to it'll go to your Australian number.","start":98.65501,"end":100.735,"sentiment":"neutral","sentiment_score":0.002178406313760206},{"text":"So it's like as if they're calling you in India.","start":100.735,"end":102.83501,"sentiment":"neutral","sentiment_score":-0.021677633747458458},{"text":"But that's not gonna probably be ready for the probably till the June or something like that.","start":103.055,"end":107.555,"sentiment":"neutral","sentiment_score":-0.1567282400587026}],"sentiment":"neutral","sentiment_score":-0.08182083337035562,"channel":0,"num_words":35,"start":98.65501,"end":107.555},{"sentences":[{"text":"No.","start":107.785,"end":108.105,"sentiment":"negative","sentiment_score":-0.3392423391342163},{"text":"I really need it, like, now.","start":108.105,"end":109.625,"sentiment":"negative","sentiment_score":-0.4179975340763728},{"text":"No.","start":109.625,"end":109.785,"sentiment":"neutral","sentiment_score":-0.13946157693862915},{"text":"That's 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customer contacts Aftab tech support to inquire about international roaming under Airtel SIM, but the representative informs them that they do not support SIM cards outside of Australia and recommends contacting Airtel India. The representative also explains that the customer's network in Australia is different from their overseas network and that they are working to find a solution for the issue."},"intents":{"segments":[{"text":"Aftab tech support. Hi there. I would like to query about the international roaming under Airtel SIM. We don't support any SIM cards outside of Australia if that's from India. Oh, okay.","start_word":2,"end_word":33,"intents":[{"intent":"Request technical assistance","confidence_score":0.0011645987}]},{"text":"We've and then been we've been looking at that too yep. because we do travel SIM cards, so we gotta be careful we put on the site so Yeah.","start_word":519,"end_word":547,"intents":[{"intent":"Update sim cards","confidence_score":0.0003334816}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Aftab tech support.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.3727865815162658},{"text":"Hi there. I would like to query about the international roaming under Airtel SIM. We don't support any SIM cards outside of Australia if that's from India. Oh, okay. Alrighty. No. That's fine then. Because I do have a SIM from India, and I did activate international roaming. And at the moment, it's not giving me any network Yeah. at all. I wish I could help you out. Unfortunately, we can't we're not the same company. And if we were, we still couldn't help you because the network in Australia is not the same as the network overseas, so you would need to contact Airtel India. I'm trying my best to reach out to them. So I just suddenly search online, and I found that there's a Airtel support in Melbourne as well. So that's why I'm calling you. Yeah. The support we have here in Melbourne just for the SIM cards here in Australia, the zero four numbers. Okay. No. That's perfectly fine. Just another question. Like, the number I have that I got from India, can I transfer here and can I get a Airtel service from Melbourne on the same number No. and get No. Aetna?","start_word":5,"end_word":203,"sentiment":"neutral","sentiment_score":-0.0993882492184639},{"text":"It's that's impossible.","start_word":204,"end_word":206,"sentiment":"negative","sentiment_score":-0.3856168985366822},{"text":"Okay. No. That's fine. Impossible Thank you so much. because the network Yeah. over there is a 0908, I think it is, whatever it is. Mhmm. Here, the network, it's a 04, so it's impossible. You can do it. What you can do, we're looking into it now. We're looking at opening up a new service for the DID numbers so you can have your Airtel SIM number diverted to an Australian number. So they'll call that number, and it'll Mhmm. go to it'll go to your Australian number. So it's like as if they're calling you in India. But that's not gonna probably be ready for the probably till the June or something like that.","start_word":207,"end_word":322,"sentiment":"neutral","sentiment_score":-0.07523516090265636},{"text":"No. I really need it, like, now.","start_word":323,"end_word":329,"sentiment":"negative","sentiment_score":-0.4044353067874909},{"text":"No. That's fine. Yeah. That's fine. No.","start_word":330,"end_word":336,"sentiment":"neutral","sentiment_score":0.04207923263311386},{"text":"Thank you so much for the information.","start_word":337,"end_word":343,"sentiment":"positive","sentiment_score":0.4123179614543915},{"text":"Okay.","start_word":344,"end_word":344,"sentiment":"neutral","sentiment_score":0.3135916590690613},{"text":"Cool. Now Thank you.","start_word":345,"end_word":348,"sentiment":"positive","sentiment_score":0.346395343542099},{"text":"because Thanks we get for your a lot time. we get a lot of calls, unfortunately, from from your country regarding this. I wasn't aware that the name we have here is the same as what you have in India. So we Yeah. do get a lot Yeah. of these Yeah. calls. So we're trying to trying to find a solution for it. So when people That'll do be call big in help the for us. Yeah. yeah. Yeah. And the Exactly. other thing, the icon is same as well. The same in India. There's the same icon, I think, when I search online for, Now Airtel the icon's supported. completely different. I don't know. It shows the same. Look locate nearest banking points and express store online for Airtel. I don't know. It's on the website. But, yeah, if you can mention on the website you this service does not support any SIM from overseas, so that will be big help before we you will get the calls Yeah. We've and then been we've been looking at that too yep. because we do travel SIM cards, so we gotta be careful we put on the site so Yeah. it doesn't it doesn't affect our business. Mhmm. Not fair enough. Yeah. Not So we're cool. waiting Thank for legal you. advice when it comes to that. No. That's fine. That's fine. Thank you so much Okay. for your time. Okay. Thanks.","start_word":349,"end_word":589,"sentiment":"neutral","sentiment_score":-0.013194077648222446},{"text":"Thank Bye. you.","start_word":590,"end_word":592,"sentiment":"positive","sentiment_score":0.6061917543411255},{"text":"Bye. Bye.","start_word":593,"end_word":594,"sentiment":"neutral","sentiment_score":0.2569497525691986}],"average":{"sentiment":"neutral","sentiment_score":-0.04340549953047693}}}}