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me","start":39.925,"end":40.165,"sentiment":"neutral","sentiment_score":0.01640024594962597}],"sentiment":"neutral","sentiment_score":0.005803443077537749,"channel":1,"num_words":9,"start":38.0,"end":40.165},{"sentences":[{"text":"Yep.","start":40.120003,"end":40.620003,"sentiment":"neutral","sentiment_score":0.011214934289455414}],"sentiment":"neutral","sentiment_score":0.011214934289455414,"channel":0,"num_words":1,"start":40.120003,"end":40.620003},{"sentences":[{"text":"quickly check if it's available.","start":40.165,"end":42.024998,"sentiment":"neutral","sentiment_score":-0.007399708591401577},{"text":"Sorry.","start":54.92,"end":55.239998,"sentiment":"neutral","sentiment_score":-0.05069410800933838},{"text":"What's your name and company's name again?","start":55.239998,"end":57.42,"sentiment":"neutral","sentiment_score":-0.028130255373460904}],"sentiment":"neutral","sentiment_score":-0.021892649121582508,"channel":1,"num_words":13,"start":40.165,"end":57.42},{"sentences":[{"text":"Ross from Tech Home Systems regarding tungsten licenses.","start":58.045,"end":61.76,"sentiment":"neutral","sentiment_score":-0.01597815821878612}],"sentiment":"neutral","sentiment_score":-0.01597815821878612,"channel":0,"num_words":8,"start":58.045,"end":61.76},{"sentences":[{"text":"Regarding Tencent licensing.","start":63.079998,"end":64.78,"sentiment":"neutral","sentiment_score":-0.005281148478388786}],"sentiment":"neutral","sentiment_score":-0.005281148478388786,"channel":1,"num_words":3,"start":63.079998,"end":64.78},{"sentences":[{"text":"Yep.","start":65.74,"end":66.24,"sentiment":"neutral","sentiment_score":0.029797321185469627}],"sentiment":"neutral","sentiment_score":0.029797321185469627,"channel":0,"num_words":1,"start":65.74,"end":66.24},{"sentences":[{"text":"Okay.","start":84.01,"end":84.51,"sentiment":"neutral","sentiment_score":0.055380575358867645},{"text":"I'll transfer you to Oman now.","start":84.57,"end":86.49,"sentiment":"neutral","sentiment_score":0.08065712017317613},{"text":"Thanks for your call.","start":86.49,"end":87.61,"sentiment":"positive","sentiment_score":0.42687060683965683},{"text":"Have 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unavailable.","start":128.465,"end":131.525,"sentiment":"neutral","sentiment_score":-0.12132058590650559},{"text":"Please leave a message after the tone.","start":132.71,"end":134.73001,"sentiment":"neutral","sentiment_score":-0.09080025234392711},{"text":"When you have finished, please hang up or press the hash key for more options.","start":135.43001,"end":139.61,"sentiment":"neutral","sentiment_score":-0.04656757513682048}],"sentiment":"neutral","sentiment_score":-0.07960378914140165,"channel":1,"num_words":32,"start":128.465,"end":139.61},{"sentences":[{"text":"Hi, Omar.","start":142.68999,"end":143.43,"sentiment":"neutral","sentiment_score":0.06648289412260056},{"text":"This is Ross with Tech Home getting back to you regarding tungsten licenses.","start":143.48999,"end":147.75,"sentiment":"neutral","sentiment_score":0.10449763330129477},{"text":"Give me a call once free.","start":148.37,"end":150.06999,"sentiment":"neutral","sentiment_score":0.13553229719400406},{"text":"Cheers.","start":150.12999,"end":150.61,"sentiment":"neutral","sentiment_score":0.27755123376846313},{"text":"Bye.","start":150.61,"end":151.11,"sentiment":"neutral","sentiment_score":0.10630512237548828}],"sentiment":"neutral","sentiment_score":0.11689065915086995,"channel":0,"num_words":23,"start":142.68999,"end":151.11}]},"summary":{"result":"success","short":"The customer called Microsoft sales and was directed to press 2 for other software sales. When connected to an agent, the customer asked to speak with Omar Zia regarding Azure licenses and was transferred to Oman. However, Omar was not available and the customer left a message regarding fructsten licenses."},"intents":{"segments":[{"text":"Well, I mean, I was looking to have a chat with Omar Zia. Oh, my yeah.","start_word":43,"end_word":58,"intents":[{"intent":"Talk with omar zai","confidence_score":0.004077959}]},{"text":"I'll transfer you to Oman now. Thanks for your call.","start_word":92,"end_word":101,"intents":[{"intent":"Transfer call to oman","confidence_score":0.3640809}]},{"text":"Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Hi, Omar.","start_word":118,"end_word":141,"intents":[{"intent":"Leave message","confidence_score":0.17994319},{"intent":"Send message","confidence_score":0.002944274}]}]},"sentiments":{"segments":[{"text":"Press 1 for Microsoft sales. Press 2 for other software sales. Or Good afternoon. Hello? Speaking. Can I help you? Hey. Hi there. This is Charles at Tech Home. How are you, ma'am?","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.12158665806055068},{"text":"I'm good. Thank you.","start_word":33,"end_word":36,"sentiment":"positive","sentiment_score":0.5275517106056213},{"text":"How are you?","start_word":37,"end_word":39,"sentiment":"neutral","sentiment_score":0.306601345539093},{"text":"Appreciating good, buddy.","start_word":40,"end_word":42,"sentiment":"positive","sentiment_score":0.5938884019851685},{"text":"Well, I mean, I was looking to have a chat with Omar Zia. Oh, my yeah. Hang on a sec. Let me Yep. quickly check if it's available. Sorry. What's your name and company's name again? Ross from Tech Home Systems regarding tungsten licenses. Regarding Tencent licensing. Yep. Okay. I'll transfer you to Oman now.","start_word":43,"end_word":97,"sentiment":"neutral","sentiment_score":0.013124465011060238},{"text":"Thanks for your call.","start_word":98,"end_word":101,"sentiment":"positive","sentiment_score":0.4216538369655609},{"text":"Have a Yep. good day. Bank, The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options. Hi, Omar. This is Ross with Tech Home getting back to you regarding tungsten licenses. Give me a call once free. Cheers. Bye.","start_word":102,"end_word":162,"sentiment":"neutral","sentiment_score":0.03583531081676483}],"average":{"sentiment":"neutral","sentiment_score":0.08758382099430735}}}}