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James. This is Jenna phoning from Oakview. Hello? Is it hi, James. It's Jenna here phoning from Oakview Financial.\n\nHow are you today? I'm good. Thanks. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nBeautiful. And I'll while I have you, I'll just get you to confirm your full name, date of birth, and address, please. Fantastic. Thanks for that, James. The purpose of my call today is to see if you have a few moments to book in your annual review.\n\nYeah? Okay. Beautiful. At the moment, my next available appointment is Friday, the eleventh, in the morning. If that doesn't work for you, I'm looking at the following week, which there's a fair bit more flexibility.\n\nYeah? Okay. Is there any time in the morning that you do prefer? Because I've got from nine till about lunchtime available. Yeah.\n\nNine. Beautiful. Alright. Fantastic. Now would you like me to send you through a calendar invitation so you have that?\n\nFantastic. Alright. Perfect, James. Thank you. I've got that all booked in, and I will send through a calendar invite shortly.\n\nBeautiful. Have a great afternoon. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi, James.","start":7.52,"end":8.16,"sentiment":"neutral","sentiment_score":0.0039035461377352476},{"text":"This is Jenna phoning from Oakview.","start":8.16,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.012612643651664257},{"text":"Hello?","start":10.8,"end":11.3,"sentiment":"neutral","sentiment_score":0.016349658370018005},{"text":"Is it hi, James.","start":11.36,"end":13.165,"sentiment":"neutral","sentiment_score":0.04451746307313442},{"text":"It's Jenna here phoning from Oakview Financial.","start":13.165,"end":15.584999,"sentiment":"neutral","sentiment_score":0.090628482401371}],"sentiment":"neutral","sentiment_score":0.045615092082880435,"num_words":20,"start":7.52,"end":15.584999},{"sentences":[{"text":"How are you today?","start":15.724999,"end":16.625,"sentiment":"neutral","sentiment_score":0.12633685395121574},{"text":"I'm 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Please leave a message after the tone. Hello? Hey. It's James speaking. Yeah. I'm good. Thank you. How are you? No worries. James Edward Midland, 07/12/1994, and Number 3, Balan Street, Flux Creek. Yes. Friday, eleventh is fine. Yeah. 09:00 is probably best. Yeah. That'll be great. Seriously. Thank you. You too. 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person you have called is not available. Please leave a message after the tone. Hello? Hey. It's James speaking.\n\nYeah. I'm good. Thank you. How are you? No worries.\n\nJames Edward Midland, 07/12/1994, and Number 3, Balan Street, Flux Creek. Yes. Friday, eleventh is fine. Yeah. 09:00 is probably best.\n\nYeah. That'll be great. Seriously. Thank you. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.88,"end":2.82,"sentiment":"neutral","sentiment_score":-0.2696236465126276},{"text":"Please leave a message after the tone.","start":3.12,"end":4.9,"sentiment":"neutral","sentiment_score":-0.16182328122002737},{"text":"Hello?","start":8.88,"end":9.38,"sentiment":"neutral","sentiment_score":0.017348628491163254},{"text":"Hey.","start":10.559999,"end":10.8,"sentiment":"neutral","sentiment_score":0.015291882678866386},{"text":"It's James speaking.","start":10.8,"end":11.94,"sentiment":"neutral","sentiment_score":0.019276154537995655}],"sentiment":"neutral","sentiment_score":-0.1599641582928598,"num_words":20,"start":0.88,"end":11.94},{"sentences":[{"text":"Yeah.","start":16.775,"end":17.015,"sentiment":"neutral","sentiment_score":0.2027575522661209},{"text":"I'm good.","start":17.015,"end":17.335001,"sentiment":"positive","sentiment_score":0.40438856184482574},{"text":"Thank you.","start":17.335001,"end":17.655,"sentiment":"positive","sentiment_score":0.611245334148407},{"text":"How are you?","start":17.655,"end":18.395,"sentiment":"positive","sentiment_score":0.34098496039708454},{"text":"No worries.","start":26.775002,"end":27.515,"sentiment":"neutral","sentiment_score":0.07742972299456596}],"sentiment":"positive","sentiment_score":0.3411839671432972,"num_words":10,"start":16.775,"end":27.515},{"sentences":[{"text":"James Edward Midland, 07/12/1994, and Number 3, Balan Street, Flux Creek.","start":35.88,"end":41.02,"sentiment":"neutral","sentiment_score":0.03873537294566631},{"text":"Yes.","start":52.535,"end":53.035,"sentiment":"neutral","sentiment_score":0.07549618929624557},{"text":"Friday, eleventh is fine.","start":71.865,"end":73.244995,"sentiment":"neutral","sentiment_score":0.03864280320703983},{"text":"Yeah.","start":82.905,"end":83.145,"sentiment":"neutral","sentiment_score":0.015240713022649288},{"text":"09:00 is probably best.","start":83.145,"end":84.36,"sentiment":"neutral","sentiment_score":0.014908563112840056}],"sentiment":"neutral","sentiment_score":0.0348110223809878,"num_words":21,"start":35.88,"end":84.36},{"sentences":[{"text":"Yeah.","start":93.88,"end":94.12,"sentiment":"neutral","sentiment_score":0.16753804683685303},{"text":"That'll be great.","start":94.12,"end":95.1,"sentiment":"positive","sentiment_score":0.39177414774894714},{"text":"Seriously.","start":104.135,"end":104.615,"sentiment":"positive","sentiment_score":0.3539878726005554},{"text":"Thank you.","start":104.615,"end":105.275,"sentiment":"positive","sentiment_score":0.49007943272590637},{"text":"You too.","start":108.215,"end":108.875,"sentiment":"neutral","sentiment_score":0.31926240026950836}],"sentiment":"positive","sentiment_score":0.3683924476305644,"num_words":9,"start":93.88,"end":108.875},{"sentences":[{"text":"Bye bye.","start":110.615,"end":111.272934,"sentiment":"neutral","sentiment_score":0.1374976933002472}],"sentiment":"neutral","sentiment_score":0.1374976933002472,"num_words":2,"start":110.615,"end":111.272934}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you have called is not available. Please leave a message after the tone.\n\nChannel 0: Hi, James. This is Jenna\n\nChannel 1: Hello?\n\nChannel 0: phoning from Oakview.\n\nChannel 1: Hey. It's\n\nChannel 0: Hello?\n\nChannel 1: James\n\nChannel 0: Is\n\nChannel 1: speaking.\n\nChannel 0: it hi, James. It's Jenna here phoning from Oakview Financial. How are you today?\n\nChannel 1: Yeah. I'm good. Thank you. How are you?\n\nChannel 0: I'm good. Thanks. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: No worries.\n\nChannel 0: Beautiful. And I'll while I have you, I'll just get you to confirm your full name, date of birth, and address, please.\n\nChannel 1: James Edward Midland, 07/12/1994, and Number 3, Balan Street, Flux Creek.\n\nChannel 0: Fantastic. Thanks for that, James. The purpose of my call today is to see if you have a few moments to book in your annual review.\n\nChannel 1: Yes.\n\nChannel 0: Yeah? Okay. Beautiful. At the moment, my next available appointment is Friday, the eleventh, in the morning. If that doesn't work for you, I'm looking at the following week, which there's a fair bit more flexibility.\n\nChannel 1: Friday, eleventh is fine.\n\nChannel 0: Yeah? Okay. Is there any time in the morning that you do prefer? Because I've got from nine till about lunchtime available.\n\nChannel 1: Yeah. 09:00 is probably best.\n\nChannel 0: Yeah. Nine. Beautiful. Alright. Fantastic.\n\nNow would you like me to send you through a calendar invitation so you have that?\n\nChannel 1: Yeah. That'll be great.\n\nChannel 0: Fantastic. Alright. Perfect, James. Thank you. I've got that all booked in, and I will send through a calendar invite shortly.\n\nChannel 1: Seriously. Thank you.\n\nChannel 0: Beautiful. Have a great afternoon.\n\nChannel 1: You too.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.88,"end":2.82,"sentiment":"neutral","sentiment_score":-0.2696236465126276},{"text":"Please leave a message after the tone.","start":3.12,"end":4.9,"sentiment":"neutral","sentiment_score":-0.16182328122002737}],"sentiment":"neutral","sentiment_score":-0.21931680937608083,"channel":1,"num_words":15,"start":0.88,"end":4.9},{"sentences":[{"text":"Hi, James.","start":7.52,"end":8.16,"sentiment":"neutral","sentiment_score":0.0039035461377352476},{"text":"This is 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doesn't work for you, I'm looking at the following week, which there's a fair bit more flexibility.","start":63.96,"end":70.675,"sentiment":"neutral","sentiment_score":0.045827228673978856}],"sentiment":"neutral","sentiment_score":0.05365174005015029,"channel":0,"num_words":36,"start":53.735,"end":70.675},{"sentences":[{"text":"Friday, eleventh is fine.","start":71.865,"end":73.244995,"sentiment":"neutral","sentiment_score":0.03864280320703983}],"sentiment":"neutral","sentiment_score":0.03864280320703983,"channel":1,"num_words":4,"start":71.865,"end":73.244995},{"sentences":[{"text":"Yeah?","start":73.855,"end":74.355,"sentiment":"neutral","sentiment_score":0.03582613170146942},{"text":"Okay.","start":74.735,"end":75.235,"sentiment":"neutral","sentiment_score":0.02617480233311653},{"text":"Is there any time in the morning that you do prefer?","start":75.455,"end":77.935005,"sentiment":"neutral","sentiment_score":0.022664973004297775},{"text":"Because I've got from nine till about 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They confirm his personal information and availability for the appointment and discuss a preferred date and time. The representative sends a calendar invitation and confirms the appointment before ending the call."},"intents":{"segments":[{"text":"Thanks for that, James. The purpose of my call today is to see if you have a few moments to book in your annual review. Yes. Yeah?","start_word":117,"end_word":143,"intents":[{"intent":"Book annual review","confidence_score":0.4156778}]}]},"sentiments":{"segments":[{"text":"The person you have called is not available. Please leave a message after the tone. Hi, James. This is Jenna Hello? phoning from Oakview. Hey. Hello? It's James Is speaking. it hi, James. It's Jenna here phoning from Oakview Financial. How are you today? Yeah.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":-0.01139105949550867},{"text":"I'm good. Thank you. 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