{"metadata":{"transaction_key":"deprecated","request_id":"00113cc9-e0d3-453b-9980-deb094fabb73","sha256":"e4f21bc86009895b556ca1fe583b123d388dbe23ff5eba6e13557ba30e629d98","created":"2026-03-04T01:27:31.580Z","duration":464.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1743,"output_tokens":93},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2025,"output_tokens":2029},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2025,"output_tokens":120}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Airtel tech support. I'm good. How are you? Yeah. That's all been that's all been done. We're just waiting now for whoever the stream is at to receive the update database, which is normally sent it's already been sent in. It's up to them now to see it and unblock it. So everything's all been done from our end. It's located now back in Oceania, Australia, Melbourne, Victoria. Network's here. Name's here. Everything's here. So because they saw that the name was from outside of Australia, now it's been relocated back here. Database has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database. So then they'll just lift this, whatever it is, and that's it. Away you go. You might go to Advanced Health if you wanna give them a call. I mean, it everything's all done from our end. Sorry? Shit. How how many how many you got? Netflix Netflix shouldn't be working as far as I know because other customers are used. And then and then you okay. So who who who are the other ones then? We might be able to ring them up. Who? Our Prime. Yep. Yeah. Amazon. Oh, that no. They should lift that up. So it was Amazon. No. It was pretty quick with that. B b. Yeah. I know I know Stan and but Paramount, they should look. They they'll they've already received the updated database, so it could be in any any time today that they'll all the screens should come back on. Otherwise, you can go to your TV settings and delete the history and catch it and see if that helps. But normally, it it'll be the information that's been sent out, which is it's an automated system that gets sent out weekly. And so yeah. Just just just depends on the situation. Just depends on the situation. In this case, the streamers, all the ones that are here in Australia, they've all been advised. So it's up to them now once they receive the information. They should have received it this morning just to unblock and that's it. Just yeah. Because, I mean, the IP, the geo IP has been now relocate the location is Melbourne. So it's in Australia, so it's not outside of Australia. And that's part that's part of the process. Sorry? No. No. No. It's it's just a one this is just a one time thing. It's a one time thing that we've had to upgrade. Last year, we received all these compliances from the government, upgrading all the network bandwidth and boost and all that. We have to do that by the September, which that's been done. That's all upgraded on the NBN network and all the private embedded networks. In this case, I think your super networks, if I'm not wrong. Yeah. Because it's just it's just super networks that we're having this problem with at the moment. So that's that's all been updated. That's all done. What else? What else? What else? Now we're just waiting for the streamers to to update the database. That's it. I'm gonna I'm gonna start calling each well, not myself, but I'll get people in charge of our department to start calling and say, listen. Can you please update your database with blah blah blah blah? And, hopefully, that'll just speed up the process. So now everybody that's on Super Networks has had the same problem. I I I complains complains of being maxed because everybody wants to watch TV. Yeah. No. No. Look. I I I totally understand. Everyone's different. People some people don't care. Other people care. And other people you know? Obviously, everybody has a different needs. You know what I mean? Yeah. So that that's not a problem. We we've done everything with the we've let no. That's alright. It's all done. I think you should have received an email this morning that hang on. Let me have a look. Where are we? Yeah. No. That's that's all good. It was yeah. Well, that's that's what happened. Let's see. What happens, all the transit or the Internet, they don't have a specific provider here in Australia. It all comes from either Europe, Canada, or The USA. But we The USA has got the highest level of security protection, so we choose them. We prefer them. And, like, Telstra, Optus, and all your major use the same Internet service provider or the IP transit provider here in Australia. It's the same one. However, once it initiates, it depends on on the end result. In this case, the end result, when they did the routing and all the technical side of it, it routed back to The USA. So it was sowing a USA location. So that popped up the red flags to some of the streamers, which I don't know why the hell they do that because Netflix works. Netflix is is a streamer all over all over the world. You know? So they didn't do nothing. Yeah. Yep. Yeah. Yeah. But Netflix would because maybe you've reset rebooted the router. That's probably why. Because now that this date has happened in Australia, now we need to do another reboot. But that's it. It's done. So with with the other streamers, it's up to them now to unblock the the geo IP. Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it. It's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately. Yeah. So sorry about that. But, yeah, we'll get all that. We'll get well, look. I'm gonna start giving them a call. If not myself, I'll get the team to do it. Alright? Alright. You have a lovely day. Everything else alright? Okay. Good on you. Alright then, love. Have a good afternoon. Bye bye. Bye. Bye.","confidence":0.9906978,"words":[{"word":"good","start":0.48,"end":0.71999997,"confidence":0.9954466,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.39494216442108154},{"word":"afternoon","start":0.71999997,"end":1.1999999,"confidence":0.9482344,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.27511903643608093},{"word":"airtel","start":1.1999999,"end":1.52,"confidence":0.97564703,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.1869821548461914},{"word":"tech","start":1.52,"end":1.68,"confidence":0.8922327,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.21028375625610352},{"word":"support","start":1.68,"end":2.1799998,"confidence":0.9970412,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.16791123151779175},{"word":"i'm","start":4.08,"end":4.3199997,"confidence":0.96145165,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5455999374389648},{"word":"good","start":4.3199997,"end":4.56,"confidence":0.9987811,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5523160696029663},{"word":"how","start":4.56,"end":4.72,"confidence":0.99981695,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.33762314915657043},{"word":"are","start":4.72,"end":4.88,"confidence":0.9991616,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2936568260192871},{"word":"you","start":4.88,"end":5.38,"confidence":0.99982584,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.3840078115463257},{"word":"yeah","start":9.92,"end":10.24,"confidence":0.98033595,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05714727193117142},{"word":"that's","start":10.24,"end":10.48,"confidence":0.9983336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07941310852766037},{"word":"all","start":10.48,"end":10.639999,"confidence":0.96195066,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0867985263466835},{"word":"been","start":10.639999,"end":10.96,"confidence":0.95904624,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.09749209135770798},{"word":"that's","start":10.96,"end":11.28,"confidence":0.9967909,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.13246101140975952},{"word":"all","start":11.28,"end":11.44,"confidence":0.9996543,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1456991583108902},{"word":"been","start":11.44,"end":11.679999,"confidence":0.9886496,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.12728829681873322},{"word":"done","start":11.679999,"end":12.0,"confidence":0.9675677,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.10188597440719604},{"word":"we're","start":12.0,"end":12.24,"confidence":0.97782606,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.06818142533302307},{"word":"just","start":12.24,"end":12.48,"confidence":0.9996177,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07382619380950928},{"word":"waiting","start":12.48,"end":12.88,"confidence":0.99985886,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.0694827288389206},{"word":"now","start":12.88,"end":13.2,"confidence":0.9926845,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.05070474371314049},{"word":"for","start":13.2,"end":13.7,"confidence":0.9996518,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03447158262133598},{"word":"whoever","start":14.264999,"end":14.764999,"confidence":0.99929154,"punctuated_word":"whoever","sentiment":"neutral","sentiment_score":0.034723781049251556},{"word":"the","start":14.825,"end":14.985,"confidence":0.99069756,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05427304282784462},{"word":"stream","start":14.985,"end":15.384999,"confidence":0.98221564,"punctuated_word":"stream","sentiment":"neutral","sentiment_score":0.02645542100071907},{"word":"is","start":15.384999,"end":15.545,"confidence":0.85950994,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02912477031350136},{"word":"at","start":15.545,"end":15.865,"confidence":0.59647506,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02987854555249214},{"word":"to","start":15.865,"end":16.025,"confidence":0.981564,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.058066852390766144},{"word":"receive","start":16.025,"end":16.425,"confidence":0.99939096,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.0310906246304512},{"word":"the","start":16.425,"end":16.925,"confidence":0.99926597,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07839352637529373},{"word":"update","start":17.145,"end":17.645,"confidence":0.9906026,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.07844813168048859},{"word":"database","start":17.945,"end":18.445,"confidence":0.9573868,"punctuated_word":"database,","sentiment":"neutral","sentiment_score":0.05861957371234894},{"word":"which","start":19.064999,"end":19.305,"confidence":0.9998259,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.04774861037731171},{"word":"is","start":19.305,"end":19.465,"confidence":0.9840477,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.043482281267642975},{"word":"normally","start":19.465,"end":19.785,"confidence":0.9930335,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":0.03664311021566391},{"word":"sent","start":19.785,"end":19.904999,"confidence":0.39086837,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.019800126552581787},{"word":"it's","start":20.025,"end":20.105,"confidence":0.8979706,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03700952231884003},{"word":"already","start":20.105,"end":20.425,"confidence":0.99633944,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06667137145996094},{"word":"been","start":20.425,"end":20.664999,"confidence":0.9831586,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.06204097718000412},{"word":"sent","start":20.664999,"end":20.824999,"confidence":0.97223544,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.030243191868066788},{"word":"in","start":20.824999,"end":20.985,"confidence":0.88357735,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.040690284222364426},{"word":"it's","start":20.985,"end":21.224998,"confidence":0.9968057,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.037876203656196594},{"word":"up","start":21.224998,"end":21.384998,"confidence":0.9979023,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.046587493270635605},{"word":"to","start":21.384998,"end":21.465,"confidence":0.9965095,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05312882736325264},{"word":"them","start":21.465,"end":21.705,"confidence":0.99853504,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.03851350396871567},{"word":"now","start":21.705,"end":21.945,"confidence":0.9534394,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07044436782598495},{"word":"to","start":21.945,"end":22.025,"confidence":0.9944528,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0482158325612545},{"word":"see","start":22.025,"end":22.265,"confidence":0.9902242,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.06490100920200348},{"word":"it","start":22.265,"end":22.345,"confidence":0.9761277,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06763885915279388},{"word":"and","start":22.345,"end":22.585,"confidence":0.99040145,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04222496598958969},{"word":"unblock","start":22.585,"end":22.985,"confidence":0.9707446,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":0.008055943995714188},{"word":"it","start":22.985,"end":23.485,"confidence":0.989871,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.03702730685472488},{"word":"so","start":23.865,"end":24.105,"confidence":0.9986883,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07946327328681946},{"word":"everything's","start":24.105,"end":24.585,"confidence":0.95168966,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.10200314223766328},{"word":"all","start":24.585,"end":24.744999,"confidence":0.97721326,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0935644581913948},{"word":"been","start":24.744999,"end":25.064999,"confidence":0.86595,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.10605692863464355},{"word":"done","start":25.064999,"end":25.224998,"confidence":0.99357176,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.08941936492919922},{"word":"from","start":25.224998,"end":25.465,"confidence":0.9928571,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10613149404525755},{"word":"our","start":25.465,"end":25.704998,"confidence":0.74717456,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10039180517196657},{"word":"end","start":25.704998,"end":25.945,"confidence":0.97987586,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.09230507910251616},{"word":"it's","start":25.945,"end":26.185,"confidence":0.9987227,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04463111609220505},{"word":"located","start":26.185,"end":26.685,"confidence":0.9924993,"punctuated_word":"located","sentiment":"neutral","sentiment_score":0.045660898089408875},{"word":"now","start":26.744999,"end":27.064999,"confidence":0.99210733,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.049765344709157944},{"word":"back","start":27.064999,"end":27.224998,"confidence":0.98430055,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04287845268845558},{"word":"in","start":27.224998,"end":27.465,"confidence":0.9983094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.03512117266654968},{"word":"oceania","start":27.465,"end":27.945,"confidence":0.77805054,"punctuated_word":"Oceania,","sentiment":"neutral","sentiment_score":0.04201517999172211},{"word":"australia","start":27.945,"end":28.445,"confidence":0.87768066,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.043422020971775055},{"word":"melbourne","start":29.42,"end":29.9,"confidence":0.9801823,"punctuated_word":"Melbourne,","sentiment":"neutral","sentiment_score":0.04934112727642059},{"word":"victoria","start":29.9,"end":30.4,"confidence":0.7557334,"punctuated_word":"Victoria.","sentiment":"neutral","sentiment_score":0.04543470963835716},{"word":"network's","start":31.26,"end":31.76,"confidence":0.90432715,"punctuated_word":"Network's","sentiment":"neutral","sentiment_score":0.028242789208889008},{"word":"here","start":31.9,"end":32.38,"confidence":0.9493023,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02976764738559723},{"word":"name's","start":32.38,"end":32.78,"confidence":0.8607637,"punctuated_word":"Name's","sentiment":"neutral","sentiment_score":0.02882453426718712},{"word":"here","start":32.78,"end":32.94,"confidence":0.96756697,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.033827535808086395},{"word":"everything's","start":32.94,"end":33.42,"confidence":0.9859783,"punctuated_word":"Everything's","sentiment":"neutral","sentiment_score":0.048644497990608215},{"word":"here","start":33.42,"end":33.74,"confidence":0.98803926,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04287587106227875},{"word":"so","start":33.74,"end":34.24,"confidence":0.99906975,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021959103643894196},{"word":"because","start":35.18,"end":35.66,"confidence":0.86021334,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.014770500361919405},{"word":"they","start":35.66,"end":36.16,"confidence":0.99483335,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.01784311980009079},{"word":"saw","start":36.3,"end":36.62,"confidence":0.9862737,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":0.017868515104055405},{"word":"that","start":36.62,"end":36.86,"confidence":0.999551,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.012124810367822649},{"word":"the","start":36.86,"end":37.02,"confidence":0.999542,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0010639354586601255},{"word":"name","start":37.02,"end":37.260002,"confidence":0.99967504,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.01406433805823326},{"word":"was","start":37.260002,"end":37.5,"confidence":0.99981636,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.012454481795430183},{"word":"from","start":37.5,"end":37.739998,"confidence":0.99980444,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.014537140727043152},{"word":"outside","start":37.739998,"end":38.239998,"confidence":0.9978714,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.00345417857170105},{"word":"of","start":38.3,"end":38.46,"confidence":0.9990374,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.018257515504956245},{"word":"australia","start":38.46,"end":38.96,"confidence":0.930266,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.0014701522886753082},{"word":"now","start":39.18,"end":39.34,"confidence":0.95944947,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.010866694152355194},{"word":"it's","start":39.34,"end":39.58,"confidence":0.99546814,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.01348203793168068},{"word":"been","start":39.58,"end":39.739998,"confidence":0.8505205,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.017499931156635284},{"word":"relocated","start":39.739998,"end":40.239998,"confidence":0.9993099,"punctuated_word":"relocated","sentiment":"neutral","sentiment_score":0.030935177579522133},{"word":"back","start":40.54,"end":40.78,"confidence":0.99803203,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04988592863082886},{"word":"here","start":40.78,"end":41.28,"confidence":0.9742363,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02851775847375393},{"word":"database","start":41.905003,"end":42.405003,"confidence":0.5587458,"punctuated_word":"Database","sentiment":"neutral","sentiment_score":0.004926268011331558},{"word":"has","start":42.465,"end":42.625,"confidence":0.8343851,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.018924124538898468},{"word":"been","start":42.625,"end":42.865,"confidence":0.9925569,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.028280362486839294},{"word":"sent","start":42.865,"end":43.265,"confidence":0.96393406,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.022822514176368713},{"word":"from","start":43.265,"end":43.505,"confidence":0.9998286,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.030254364013671875},{"word":"the","start":43.505,"end":43.665,"confidence":0.9997898,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03050144389271736},{"word":"main","start":43.665,"end":44.165,"confidence":0.9987214,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.024571385234594345},{"word":"the","start":44.785,"end":45.025,"confidence":0.8598028,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.021568410098552704},{"word":"main","start":45.025,"end":45.265,"confidence":0.9996656,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.026275724172592163},{"word":"provider","start":45.265,"end":45.765,"confidence":0.76982385,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":0.023344360291957855},{"word":"and","start":45.905003,"end":46.405003,"confidence":0.99953437,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04017259180545807},{"word":"now","start":46.465,"end":46.965,"confidence":0.94889396,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.04016553983092308},{"word":"whoever","start":47.185,"end":47.665,"confidence":0.8423854,"punctuated_word":"whoever","sentiment":"neutral","sentiment_score":0.047936223447322845},{"word":"the","start":47.665,"end":47.905,"confidence":0.993668,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03875643014907837},{"word":"streamers","start":47.905,"end":48.385002,"confidence":0.9361466,"punctuated_word":"streamers","sentiment":"neutral","sentiment_score":0.02250315621495247},{"word":"are","start":48.385002,"end":48.625,"confidence":0.9668679,"punctuated_word":"are,","sentiment":"neutral","sentiment_score":0.05225445330142975},{"word":"they'll","start":48.625,"end":48.945,"confidence":0.8803978,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.04044885188341141},{"word":"see","start":48.945,"end":49.185,"confidence":0.9779473,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.05648379027843475},{"word":"that","start":49.185,"end":49.505,"confidence":0.99976224,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03993941470980644},{"word":"in","start":49.505,"end":49.665,"confidence":0.99951434,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0414276048541069},{"word":"their","start":49.665,"end":49.905,"confidence":0.8074547,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.015256810933351517},{"word":"database","start":49.905,"end":50.405,"confidence":0.9818561,"punctuated_word":"database.","sentiment":"neutral","sentiment_score":0.02201905846595764},{"word":"so","start":52.305,"end":52.705,"confidence":0.97157055,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.045758847147226334},{"word":"then","start":52.705,"end":53.025,"confidence":0.9852821,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06392958760261536},{"word":"they'll","start":53.025,"end":53.265,"confidence":0.7610527,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.059436406940221786},{"word":"just","start":53.265,"end":53.505,"confidence":0.9992888,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09161078929901124},{"word":"lift","start":53.505,"end":53.985,"confidence":0.8496974,"punctuated_word":"lift","sentiment":"neutral","sentiment_score":0.06746266782283783},{"word":"this","start":53.985,"end":54.385002,"confidence":0.67336726,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.04078451916575432},{"word":"whatever","start":54.385002,"end":54.785,"confidence":0.99931526,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.05282045528292656},{"word":"it","start":54.785,"end":54.945,"confidence":0.9996562,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04521259665489197},{"word":"is","start":54.945,"end":55.105,"confidence":0.9693526,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.041784532368183136},{"word":"and","start":55.105,"end":55.5,"confidence":0.9967026,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04732855036854744},{"word":"that's","start":55.58,"end":55.74,"confidence":0.9963107,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04577859491109848},{"word":"it","start":55.74,"end":55.98,"confidence":0.9713945,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04886117950081825},{"word":"away","start":55.98,"end":56.22,"confidence":0.9671572,"punctuated_word":"Away","sentiment":"neutral","sentiment_score":0.0739234983921051},{"word":"you","start":56.22,"end":56.38,"confidence":0.9807226,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06199255585670471},{"word":"go","start":56.38,"end":56.86,"confidence":0.9944426,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.0756077691912651},{"word":"you","start":56.86,"end":57.1,"confidence":0.99893075,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.023645546287298203},{"word":"might","start":57.1,"end":57.34,"confidence":0.9824461,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.03499671816825867},{"word":"go","start":57.34,"end":57.58,"confidence":0.9102084,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.03564827889204025},{"word":"to","start":57.58,"end":57.82,"confidence":0.98220176,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0421978235244751},{"word":"advanced","start":57.82,"end":58.14,"confidence":0.36996537,"punctuated_word":"Advanced","sentiment":"neutral","sentiment_score":0.040071114897727966},{"word":"health","start":58.14,"end":58.3,"confidence":0.09270617,"punctuated_word":"Health","sentiment":"neutral","sentiment_score":0.050236210227012634},{"word":"if","start":58.3,"end":58.46,"confidence":0.9825675,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03458303213119507},{"word":"you","start":58.46,"end":58.54,"confidence":0.9977431,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02261289209127426},{"word":"wanna","start":58.54,"end":58.78,"confidence":0.9853838,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.04729091003537178},{"word":"give","start":58.78,"end":58.94,"confidence":0.998713,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.02085890993475914},{"word":"them","start":58.94,"end":59.1,"confidence":0.9996544,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.00381702184677124},{"word":"a","start":59.1,"end":59.26,"confidence":0.9970523,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.018054664134979248},{"word":"call","start":59.26,"end":59.5,"confidence":0.99530816,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.014020154252648354},{"word":"i","start":59.5,"end":59.58,"confidence":0.9988237,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003551207482814789},{"word":"mean","start":59.58,"end":59.74,"confidence":0.9918892,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.017761019989848137},{"word":"it","start":59.74,"end":59.9,"confidence":0.5804791,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.021358050405979156},{"word":"everything's","start":59.98,"end":60.38,"confidence":0.9485023,"punctuated_word":"everything's","sentiment":"neutral","sentiment_score":0.02161964774131775},{"word":"all","start":60.38,"end":60.54,"confidence":0.99663347,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.027038689702749252},{"word":"done","start":60.54,"end":60.7,"confidence":0.9982052,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.008162181824445724},{"word":"from","start":60.7,"end":60.86,"confidence":0.99824286,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.012139063328504562},{"word":"our","start":60.86,"end":61.1,"confidence":0.82479894,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02663610130548477},{"word":"end","start":61.1,"end":61.6,"confidence":0.9984343,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.02309829369187355},{"word":"sorry","start":64.7,"end":65.2,"confidence":0.9901104,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.12171217799186708},{"word":"shit","start":68.355,"end":68.515,"confidence":0.6862943,"punctuated_word":"Shit.","sentiment":"neutral","sentiment_score":-0.07425142079591751},{"word":"how","start":68.515,"end":68.755,"confidence":0.96038777,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.02006080560386181},{"word":"how","start":68.755,"end":68.915,"confidence":0.95173925,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.013971352949738504},{"word":"many","start":68.915,"end":69.155,"confidence":0.98792124,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.01842663437128067},{"word":"how","start":69.155,"end":69.315,"confidence":0.983604,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.013062024489045145},{"word":"many","start":69.315,"end":69.475,"confidence":0.9990029,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.018183691427111626},{"word":"you","start":69.475,"end":69.635,"confidence":0.9342802,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02139388769865036},{"word":"got","start":69.635,"end":70.135,"confidence":0.99736047,"punctuated_word":"got?","sentiment":"neutral","sentiment_score":-0.018872736021876335},{"word":"netflix","start":74.035,"end":74.535,"confidence":0.95883024,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":-0.09061316400766373},{"word":"netflix","start":74.675,"end":75.155,"confidence":0.9966725,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":-0.1802048683166504},{"word":"shouldn't","start":75.155,"end":75.475,"confidence":0.9208441,"punctuated_word":"shouldn't","sentiment":"neutral","sentiment_score":-0.18671846389770508},{"word":"be","start":75.475,"end":75.635,"confidence":0.99590635,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18729212880134585},{"word":"working","start":75.635,"end":76.035,"confidence":0.99986315,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.17731808125972748},{"word":"as","start":76.035,"end":76.275,"confidence":0.7262153,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.15014252066612244},{"word":"far","start":76.275,"end":76.435,"confidence":0.9982494,"punctuated_word":"far","sentiment":"neutral","sentiment_score":-0.12301819771528244},{"word":"as","start":76.435,"end":76.515,"confidence":0.9967771,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13448844850063324},{"word":"i","start":76.515,"end":76.595,"confidence":0.97451425,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08795759826898575},{"word":"know","start":76.595,"end":76.835,"confidence":0.9922924,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.13134226202964783},{"word":"because","start":76.835,"end":77.075,"confidence":0.44327387,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11803741753101347},{"word":"other","start":77.075,"end":77.315,"confidence":0.9917977,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.12320796400308608},{"word":"customers","start":77.315,"end":77.715,"confidence":0.9965115,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.10484378784894945},{"word":"are","start":77.715,"end":77.875,"confidence":0.83794594,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09285682439804076},{"word":"used","start":77.875,"end":78.375,"confidence":0.6044271,"punctuated_word":"used.","sentiment":"neutral","sentiment_score":-0.09435755014419556},{"word":"and","start":80.515,"end":80.755,"confidence":0.8747514,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08449222892522812},{"word":"then","start":80.755,"end":80.995,"confidence":0.60908055,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.10578244179487228},{"word":"and","start":80.995,"end":81.075,"confidence":0.8865254,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09058122336864471},{"word":"then","start":81.075,"end":81.315,"confidence":0.99846613,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0996345803141594},{"word":"you","start":81.315,"end":81.395,"confidence":0.62721086,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08136218786239624},{"word":"okay","start":82.035,"end":82.535,"confidence":0.9980018,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.09957925230264664},{"word":"so","start":85.37,"end":85.61,"confidence":0.99599946,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05480154603719711},{"word":"who","start":85.61,"end":85.93,"confidence":0.9973679,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.07442942261695862},{"word":"who","start":85.93,"end":86.170006,"confidence":0.99578625,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.06942909210920334},{"word":"who","start":86.170006,"end":86.41,"confidence":0.94941473,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.07201708853244781},{"word":"are","start":86.41,"end":86.57,"confidence":0.90472037,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06330513954162598},{"word":"the","start":86.57,"end":86.73,"confidence":0.9985103,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.061702899634838104},{"word":"other","start":86.73,"end":86.89,"confidence":0.99815375,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.05964406579732895},{"word":"ones","start":86.89,"end":87.21,"confidence":0.9808226,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.07060742378234863},{"word":"then","start":87.21,"end":87.69,"confidence":0.8016526,"punctuated_word":"then?","sentiment":"neutral","sentiment_score":-0.053010717034339905},{"word":"we","start":87.69,"end":87.93,"confidence":0.99021417,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.033787909895181656},{"word":"might","start":87.93,"end":88.25,"confidence":0.909453,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.0450056828558445},{"word":"be","start":88.25,"end":88.33,"confidence":0.48172888,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04567255824804306},{"word":"able","start":88.33,"end":88.490005,"confidence":0.64037627,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.004100748337805271},{"word":"to","start":88.490005,"end":88.57,"confidence":0.9960908,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013638420030474665},{"word":"ring","start":88.57,"end":88.73,"confidence":0.97733605,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.04043623059988022},{"word":"them","start":88.73,"end":88.89,"confidence":0.68856955,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.05397039279341698},{"word":"up","start":88.89,"end":89.39,"confidence":0.9968563,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.03768840432167053},{"word":"who","start":91.69,"end":92.19,"confidence":0.96757793,"punctuated_word":"Who?","sentiment":"neutral","sentiment_score":-0.01681414619088173},{"word":"our","start":93.130005,"end":93.37,"confidence":0.38136727,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.007526468485593796},{"word":"prime","start":93.37,"end":93.770004,"confidence":0.80645984,"punctuated_word":"Prime.","sentiment":"neutral","sentiment_score":0.0073973555117845535},{"word":"yep","start":93.770004,"end":94.25,"confidence":0.9939401,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.012703018262982368},{"word":"yeah","start":94.25,"end":94.57,"confidence":0.9365753,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020553700625896457},{"word":"amazon","start":94.57,"end":95.07,"confidence":0.9561378,"punctuated_word":"Amazon.","sentiment":"neutral","sentiment_score":0.006019654683768749},{"word":"oh","start":95.875,"end":96.034996,"confidence":0.8107423,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.011171485297381878},{"word":"that","start":96.034996,"end":96.075,"confidence":0.4352208,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.045598506927490234},{"word":"no","start":96.115,"end":96.435,"confidence":0.895352,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.05001049488782883},{"word":"they","start":96.435,"end":96.674995,"confidence":0.8682707,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.04090801253914833},{"word":"should","start":96.674995,"end":96.835,"confidence":0.99855345,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.03439319133758545},{"word":"lift","start":96.835,"end":97.075,"confidence":0.95650977,"punctuated_word":"lift","sentiment":"neutral","sentiment_score":-0.020904947072267532},{"word":"that","start":97.075,"end":97.23499,"confidence":0.9964101,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04646056890487671},{"word":"up","start":97.23499,"end":97.395,"confidence":0.6950761,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.02787153422832489},{"word":"so","start":97.395,"end":97.475,"confidence":0.4359028,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01310889795422554},{"word":"it","start":97.475,"end":97.55499,"confidence":0.52979076,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.00939786434173584},{"word":"was","start":97.55499,"end":97.715,"confidence":0.50803035,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.011958563700318336},{"word":"amazon","start":97.715,"end":98.195,"confidence":0.6990055,"punctuated_word":"Amazon.","sentiment":"neutral","sentiment_score":-0.007890347391366959},{"word":"no","start":98.195,"end":98.435,"confidence":0.6123888,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02300959080457687},{"word":"it","start":98.435,"end":98.515,"confidence":0.7215896,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.006627470254898071},{"word":"was","start":98.515,"end":98.755,"confidence":0.62581974,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.008819850161671638},{"word":"pretty","start":98.755,"end":98.994995,"confidence":0.9969875,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.05628679320216179},{"word":"quick","start":98.994995,"end":99.23499,"confidence":0.9915314,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.036086633801460266},{"word":"with","start":99.23499,"end":99.395,"confidence":0.93261665,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.03789132833480835},{"word":"that","start":99.395,"end":99.895,"confidence":0.9930731,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.030101552605628967},{"word":"b","start":100.674995,"end":101.174995,"confidence":0.7467443,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.007472583092749119},{"word":"b","start":101.875,"end":102.375,"confidence":0.7618331,"punctuated_word":"b.","sentiment":"neutral","sentiment_score":0.005325298756361008},{"word":"yeah","start":103.634995,"end":103.875,"confidence":0.9945117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009230783209204674},{"word":"i","start":103.875,"end":104.034996,"confidence":0.81826305,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0071066636592149734},{"word":"know","start":104.034996,"end":104.534996,"confidence":0.9208872,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.013795647770166395},{"word":"i","start":104.674995,"end":104.835,"confidence":0.34134883,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015381718054413795},{"word":"know","start":104.835,"end":105.075,"confidence":0.78921026,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.01784924603998661},{"word":"stan","start":105.075,"end":105.395,"confidence":0.23236719,"punctuated_word":"Stan","sentiment":"neutral","sentiment_score":-0.015812722966074944},{"word":"and","start":105.395,"end":105.475,"confidence":0.8029637,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.017269033938646317},{"word":"but","start":105.795,"end":105.954994,"confidence":0.75801164,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.012800635769963264},{"word":"paramount","start":105.954994,"end":106.454994,"confidence":0.9452307,"punctuated_word":"Paramount,","sentiment":"neutral","sentiment_score":-0.028316058218479156},{"word":"they","start":107.55499,"end":107.715,"confidence":0.99793124,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.019820213317871097},{"word":"should","start":107.715,"end":108.18,"confidence":0.99920815,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.012374944984912872},{"word":"look","start":108.58,"end":109.06,"confidence":0.87197006,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.009029814973473547},{"word":"they","start":109.06,"end":109.14,"confidence":0.6690537,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.002694927155971527},{"word":"they'll","start":109.3,"end":109.62,"confidence":0.85805,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.014129078947007656},{"word":"they've","start":109.62,"end":110.1,"confidence":0.5197211,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.01594245247542858},{"word":"already","start":110.1,"end":110.5,"confidence":0.99593014,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.044810447841882706},{"word":"received","start":110.5,"end":110.82,"confidence":0.99818593,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.023042447865009308},{"word":"the","start":110.82,"end":111.3,"confidence":0.9965957,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03393333777785301},{"word":"updated","start":111.3,"end":111.8,"confidence":0.94833916,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.042908430099487305},{"word":"database","start":111.86,"end":112.36,"confidence":0.7295587,"punctuated_word":"database,","sentiment":"neutral","sentiment_score":0.012621523812413216},{"word":"so","start":113.14,"end":113.54,"confidence":0.99803704,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.01928204670548439},{"word":"it","start":113.54,"end":113.7,"confidence":0.99796826,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011762090027332306},{"word":"could","start":113.7,"end":113.86,"confidence":0.9983828,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.033796004951000214},{"word":"be","start":113.86,"end":114.1,"confidence":0.99815816,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.034072015434503555},{"word":"in","start":114.1,"end":114.26,"confidence":0.77704024,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.024030249565839767},{"word":"any","start":114.26,"end":114.5,"confidence":0.9968131,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.06167810410261154},{"word":"any","start":114.5,"end":114.74,"confidence":0.80080676,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05636392533779144},{"word":"time","start":114.74,"end":114.98,"confidence":0.74570745,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.02671695500612259},{"word":"today","start":114.98,"end":115.3,"confidence":0.9927038,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.03576946631073952},{"word":"that","start":115.3,"end":115.54,"confidence":0.9371942,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02318355068564415},{"word":"they'll","start":115.54,"end":116.04,"confidence":0.9626415,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":0.028817391023039814},{"word":"all","start":116.26,"end":116.42,"confidence":0.99699676,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.028467386960983276},{"word":"the","start":116.42,"end":116.58,"confidence":0.99254626,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02807788178324699},{"word":"screens","start":116.58,"end":116.9,"confidence":0.71970934,"punctuated_word":"screens","sentiment":"neutral","sentiment_score":0.015504393726587296},{"word":"should","start":116.9,"end":117.14,"confidence":0.98886734,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.08851414173841476},{"word":"come","start":117.14,"end":117.38,"confidence":0.99910957,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.04364611953496933},{"word":"back","start":117.38,"end":117.62,"confidence":0.9991241,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.019772641360759735},{"word":"on","start":117.62,"end":118.12,"confidence":0.998506,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.014154143631458282},{"word":"otherwise","start":119.3,"end":119.8,"confidence":0.9416414,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.007621707394719124},{"word":"you","start":119.86,"end":120.1,"confidence":0.99970406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02706827223300934},{"word":"can","start":120.1,"end":120.6,"confidence":0.99908817,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.024680763483047485},{"word":"go","start":121.034996,"end":121.195,"confidence":0.99092066,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.01808881014585495},{"word":"to","start":121.195,"end":121.275,"confidence":0.97797614,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02956964448094368},{"word":"your","start":121.275,"end":121.674995,"confidence":0.9988527,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03809284791350365},{"word":"tv","start":121.674995,"end":121.994995,"confidence":0.87559515,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":0.026867307722568512},{"word":"settings","start":121.994995,"end":122.494995,"confidence":0.99783933,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":0.029188726097345352},{"word":"and","start":122.555,"end":122.795,"confidence":0.9756403,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01554248109459877},{"word":"delete","start":122.795,"end":123.195,"confidence":0.9990017,"punctuated_word":"delete","sentiment":"neutral","sentiment_score":0.0005117729306221008},{"word":"the","start":123.195,"end":123.275,"confidence":0.998073,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012222055345773695},{"word":"history","start":123.275,"end":123.674995,"confidence":0.999728,"punctuated_word":"history","sentiment":"neutral","sentiment_score":0.00791938230395317},{"word":"and","start":123.674995,"end":123.915,"confidence":0.8739378,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.032193027436733246},{"word":"catch","start":123.915,"end":124.155,"confidence":0.26722625,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.03542473167181015},{"word":"it","start":124.155,"end":124.235,"confidence":0.24120067,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.016850095242261887},{"word":"and","start":124.235,"end":124.475,"confidence":0.8125897,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0337284691631794},{"word":"see","start":124.475,"end":124.634995,"confidence":0.99845815,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.039186589419841766},{"word":"if","start":124.634995,"end":124.795,"confidence":0.97232765,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06290926784276962},{"word":"that","start":124.795,"end":124.955,"confidence":0.9983891,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07133655250072479},{"word":"helps","start":124.955,"end":125.354996,"confidence":0.9832766,"punctuated_word":"helps.","sentiment":"neutral","sentiment_score":0.03528326004743576},{"word":"but","start":125.354996,"end":125.595,"confidence":0.9496498,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01584298349916935},{"word":"normally","start":125.595,"end":126.095,"confidence":0.78048253,"punctuated_word":"normally,","sentiment":"neutral","sentiment_score":-0.027147728949785233},{"word":"it","start":126.155,"end":126.274994,"confidence":0.9993394,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.025650018826127052},{"word":"it'll","start":126.395,"end":126.795,"confidence":0.9990901,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":-0.028023436665534973},{"word":"be","start":126.795,"end":127.295,"confidence":0.99780923,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02983209490776062},{"word":"the","start":127.354996,"end":127.595,"confidence":0.68728685,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03424017131328583},{"word":"information","start":127.595,"end":128.075,"confidence":0.99892586,"punctuated_word":"information","sentiment":"negative","sentiment_score":-0.35133200883865356},{"word":"that's","start":128.075,"end":128.315,"confidence":0.999491,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.36338552832603455},{"word":"been","start":128.315,"end":128.635,"confidence":0.86526203,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5071574449539185},{"word":"sent","start":128.635,"end":128.875,"confidence":0.99138695,"punctuated_word":"sent","sentiment":"negative","sentiment_score":-0.4419183135032654},{"word":"out","start":128.875,"end":129.375,"confidence":0.94824564,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.2831605076789856},{"word":"which","start":129.83499,"end":130.155,"confidence":0.99963737,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.34712958335876465},{"word":"is","start":130.155,"end":130.47499,"confidence":0.9993593,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2849680483341217},{"word":"it's","start":130.635,"end":130.795,"confidence":0.9976192,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.315218985080719},{"word":"an","start":130.795,"end":130.955,"confidence":0.9978999,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.3177625834941864},{"word":"automated","start":130.955,"end":131.455,"confidence":0.99689,"punctuated_word":"automated","sentiment":"neutral","sentiment_score":-0.3211180567741394},{"word":"system","start":131.595,"end":131.915,"confidence":0.99932253,"punctuated_word":"system","sentiment":"negative","sentiment_score":-0.36577746272087097},{"word":"that","start":131.915,"end":132.235,"confidence":0.99886453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2761220633983612},{"word":"gets","start":132.235,"end":132.47499,"confidence":0.8588515,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.2783452570438385},{"word":"sent","start":132.47499,"end":132.715,"confidence":0.9814253,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.28422269225120544},{"word":"out","start":132.715,"end":132.955,"confidence":0.9984232,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.2055618315935135},{"word":"weekly","start":132.955,"end":133.455,"confidence":0.90324336,"punctuated_word":"weekly.","sentiment":"negative","sentiment_score":-0.34242451190948486},{"word":"and","start":134.45999,"end":134.95999,"confidence":0.996718,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.17557446658611298},{"word":"so","start":137.34,"end":137.58,"confidence":0.6704814,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1212714985013008},{"word":"yeah","start":137.83,"end":138.33,"confidence":0.99813336,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.29422348737716675},{"word":"just","start":149.895,"end":150.295,"confidence":0.8885972,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.04456714913249016},{"word":"just","start":150.295,"end":150.775,"confidence":0.7821126,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.024721261113882065},{"word":"just","start":150.775,"end":150.935,"confidence":0.6877218,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0010918676853179932},{"word":"depends","start":150.935,"end":151.415,"confidence":0.9975879,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":0.00976056233048439},{"word":"on","start":151.415,"end":151.575,"confidence":0.9998123,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.006361175328493118},{"word":"the","start":151.575,"end":151.655,"confidence":0.9993043,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04486028850078583},{"word":"situation","start":151.655,"end":152.155,"confidence":0.98034734,"punctuated_word":"situation.","sentiment":"neutral","sentiment_score":-0.06703471392393112},{"word":"just","start":153.095,"end":153.33499,"confidence":0.9353582,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.06049304828047752},{"word":"depends","start":153.33499,"end":153.655,"confidence":0.9995672,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.029754161834716797},{"word":"on","start":153.655,"end":153.815,"confidence":0.99984515,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03829571604728699},{"word":"the","start":153.815,"end":153.97499,"confidence":0.9986468,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05665282532572746},{"word":"situation","start":153.97499,"end":154.47499,"confidence":0.98457325,"punctuated_word":"situation.","sentiment":"neutral","sentiment_score":-0.04800621420145035},{"word":"in","start":154.535,"end":154.855,"confidence":0.9396732,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.004689507186412811},{"word":"this","start":154.855,"end":155.095,"confidence":0.99988484,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.024452537298202515},{"word":"case","start":155.095,"end":155.595,"confidence":0.99618655,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.03428018093109131},{"word":"the","start":156.69499,"end":157.015,"confidence":0.9356727,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.047814495861530304},{"word":"streamers","start":157.015,"end":157.515,"confidence":0.68129855,"punctuated_word":"streamers,","sentiment":"neutral","sentiment_score":0.02899153158068657},{"word":"all","start":158.215,"end":158.375,"confidence":0.93066496,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.046542368829250336},{"word":"the","start":158.375,"end":158.535,"confidence":0.9968081,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03168338164687157},{"word":"ones","start":158.535,"end":158.775,"confidence":0.9995283,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":0.008092895150184631},{"word":"that","start":158.775,"end":158.935,"confidence":0.9991491,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03251470625400543},{"word":"are","start":158.935,"end":159.095,"confidence":0.9892573,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.015280406922101974},{"word":"here","start":159.095,"end":159.255,"confidence":0.99587905,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.013116884976625444},{"word":"in","start":159.255,"end":159.415,"confidence":0.99861157,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012663707137107847},{"word":"australia","start":159.415,"end":159.815,"confidence":0.98938245,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.03828281909227371},{"word":"they've","start":159.815,"end":160.055,"confidence":0.96065944,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":0.03008035384118557},{"word":"all","start":160.055,"end":160.215,"confidence":0.9961994,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.049218110740184784},{"word":"been","start":160.215,"end":160.455,"confidence":0.99920684,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.03648051619529724},{"word":"advised","start":160.455,"end":160.855,"confidence":0.804497,"punctuated_word":"advised.","sentiment":"neutral","sentiment_score":0.009677402675151823},{"word":"so","start":160.855,"end":161.015,"confidence":0.95196164,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022687487304210663},{"word":"it's","start":161.015,"end":161.095,"confidence":0.7393639,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05567871034145355},{"word":"up","start":161.095,"end":161.255,"confidence":0.9700907,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.07342961430549622},{"word":"to","start":161.255,"end":161.33499,"confidence":0.99464625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07687260955572128},{"word":"them","start":161.33499,"end":161.575,"confidence":0.99943346,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.04109182953834534},{"word":"now","start":161.575,"end":161.895,"confidence":0.98964524,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07393161207437515},{"word":"once","start":161.895,"end":162.135,"confidence":0.70128024,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.08827904611825943},{"word":"they","start":162.135,"end":162.295,"confidence":0.854004,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.03301277756690979},{"word":"receive","start":162.295,"end":162.61499,"confidence":0.75893694,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.05105417221784592},{"word":"the","start":162.61499,"end":162.775,"confidence":0.941977,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05975542217493057},{"word":"information","start":162.775,"end":163.175,"confidence":0.9889822,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.08192019164562225},{"word":"they","start":163.175,"end":163.33499,"confidence":0.97777224,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.10305504500865936},{"word":"should","start":163.33499,"end":163.575,"confidence":0.99945503,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.17620709538459778},{"word":"have","start":163.575,"end":163.735,"confidence":0.673958,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.19303041696548465},{"word":"received","start":163.735,"end":164.055,"confidence":0.9957858,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.1014462262392044},{"word":"it","start":164.055,"end":164.34,"confidence":0.9786648,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05152907222509384},{"word":"this","start":165.45999,"end":165.95999,"confidence":0.9502027,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08168216794729233},{"word":"morning","start":166.06,"end":166.56,"confidence":0.9998381,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.057618364691734314},{"word":"just","start":166.66,"end":166.9,"confidence":0.6617322,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04068565368652344},{"word":"to","start":166.9,"end":167.22,"confidence":0.99621,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0191677063703537},{"word":"unblock","start":167.22,"end":167.72,"confidence":0.6506489,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.05995776876807213},{"word":"and","start":168.26,"end":168.58,"confidence":0.71015245,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008700959384441376},{"word":"that's","start":168.58,"end":168.73999,"confidence":0.7594904,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.01609167829155922},{"word":"it","start":168.73999,"end":168.9,"confidence":0.8710628,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.07693333178758621},{"word":"just","start":168.9,"end":169.22,"confidence":0.9229469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0645199567079544},{"word":"yeah","start":169.3,"end":169.54,"confidence":0.98758674,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06573984026908875},{"word":"because","start":169.54,"end":169.86,"confidence":0.75354356,"punctuated_word":"Because,","sentiment":"neutral","sentiment_score":0.04674761742353439},{"word":"i","start":169.86,"end":169.94,"confidence":0.9996296,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02817874401807785},{"word":"mean","start":169.94,"end":170.42,"confidence":0.99918103,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.040671490132808685},{"word":"the","start":170.42,"end":170.66,"confidence":0.9981317,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04118296876549721},{"word":"ip","start":170.66,"end":171.06,"confidence":0.8211053,"punctuated_word":"IP,","sentiment":"neutral","sentiment_score":0.013154825195670128},{"word":"the","start":171.06,"end":171.3,"confidence":0.9987882,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012777060270309448},{"word":"geo","start":171.3,"end":171.62,"confidence":0.20226532,"punctuated_word":"geo","sentiment":"neutral","sentiment_score":0.010116927325725555},{"word":"ip","start":171.62,"end":172.01999,"confidence":0.988315,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.007934954017400742},{"word":"has","start":172.01999,"end":172.18,"confidence":0.82516414,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0106833316385746},{"word":"been","start":172.18,"end":172.5,"confidence":0.99830014,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.027342915534973145},{"word":"now","start":172.5,"end":173.0,"confidence":0.8908101,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.022402554750442505},{"word":"relocate","start":173.45999,"end":173.7,"confidence":0.6019794,"punctuated_word":"relocate","sentiment":"neutral","sentiment_score":0.021227769553661343},{"word":"the","start":173.94,"end":174.18,"confidence":0.97483045,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001738857477903366},{"word":"location","start":174.18,"end":174.66,"confidence":0.99928755,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.0033826157450675964},{"word":"is","start":174.66,"end":174.9,"confidence":0.9968677,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00909654051065445},{"word":"melbourne","start":174.9,"end":175.4,"confidence":0.8687642,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":0.03675223886966705},{"word":"so","start":176.42,"end":176.58,"confidence":0.9692582,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01470853015780449},{"word":"it's","start":176.58,"end":176.9,"confidence":0.998579,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.004682300146669149},{"word":"in","start":176.9,"end":177.14,"confidence":0.99949765,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.010341506451368332},{"word":"australia","start":177.14,"end":177.62,"confidence":0.8129904,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.013799045234918594},{"word":"so","start":177.62,"end":177.78,"confidence":0.9992514,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0007557421922683716},{"word":"it's","start":177.78,"end":178.01999,"confidence":0.9996278,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01205827295780182},{"word":"not","start":178.01999,"end":178.26,"confidence":0.99988866,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.01832978054881096},{"word":"outside","start":178.26,"end":178.58,"confidence":0.9954177,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.03859938681125641},{"word":"of","start":178.58,"end":178.73999,"confidence":0.99942136,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04434991255402565},{"word":"australia","start":178.73999,"end":179.23999,"confidence":0.96082807,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.04033179581165314},{"word":"and","start":179.615,"end":179.85501,"confidence":0.9987478,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02185562252998352},{"word":"that's","start":179.85501,"end":180.015,"confidence":0.9992906,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.061401158571243286},{"word":"part","start":180.015,"end":180.41501,"confidence":0.97177964,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.09556040912866592},{"word":"that's","start":180.41501,"end":180.735,"confidence":0.8849174,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.04795331880450249},{"word":"part","start":180.735,"end":180.895,"confidence":0.9992594,"punctuated_word":"part","sentiment":"neutral","sentiment_score":0.06303252279758453},{"word":"of","start":180.895,"end":181.05501,"confidence":0.9993913,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09024877846240996},{"word":"the","start":181.05501,"end":181.215,"confidence":0.9991861,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05344608798623085},{"word":"process","start":181.215,"end":181.715,"confidence":0.83458793,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":0.03809114173054695},{"word":"sorry","start":182.015,"end":182.515,"confidence":0.988343,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.08474180102348328},{"word":"no","start":185.615,"end":185.85501,"confidence":0.98074114,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.332334965467453},{"word":"no","start":185.85501,"end":186.095,"confidence":0.9980714,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3131975531578064},{"word":"no","start":186.095,"end":186.335,"confidence":0.9969672,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.33541786670684814},{"word":"it's","start":186.335,"end":186.655,"confidence":0.9818042,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.3477122187614441},{"word":"it's","start":186.655,"end":186.815,"confidence":0.74990547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3162672519683838},{"word":"just","start":186.815,"end":187.05501,"confidence":0.99842715,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2872810959815979},{"word":"a","start":187.05501,"end":187.13501,"confidence":0.9544814,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3040141463279724},{"word":"one","start":187.13501,"end":187.295,"confidence":0.9683916,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.35509157180786133},{"word":"this","start":187.455,"end":187.615,"confidence":0.9940929,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3754827678203583},{"word":"is","start":187.615,"end":187.695,"confidence":0.99484336,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3444329500198364},{"word":"just","start":187.695,"end":187.935,"confidence":0.9978156,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.31682589650154114},{"word":"a","start":187.935,"end":188.015,"confidence":0.99475795,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3526563048362732},{"word":"one","start":188.015,"end":188.255,"confidence":0.93735915,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.3748713433742523},{"word":"time","start":188.255,"end":188.49501,"confidence":0.9906978,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.2731766700744629},{"word":"thing","start":188.49501,"end":188.99501,"confidence":0.9992329,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.30647966265678406},{"word":"it's","start":190.41501,"end":190.575,"confidence":0.9986498,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.09387028217315674},{"word":"a","start":190.575,"end":190.815,"confidence":0.9992976,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08613039553165436},{"word":"one","start":190.815,"end":190.975,"confidence":0.97029424,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07063259184360504},{"word":"time","start":190.975,"end":191.295,"confidence":0.9997665,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.052072152495384216},{"word":"thing","start":191.295,"end":191.535,"confidence":0.99974674,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.060807451605796814},{"word":"that","start":191.535,"end":191.695,"confidence":0.9997024,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09458432346582411},{"word":"we've","start":191.695,"end":192.015,"confidence":0.99975276,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.11809004843235016},{"word":"had","start":192.015,"end":192.175,"confidence":0.9998259,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.14869609475135803},{"word":"to","start":192.175,"end":192.41501,"confidence":0.99943715,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0952959656715393},{"word":"upgrade","start":192.41501,"end":192.91501,"confidence":0.97346246,"punctuated_word":"upgrade.","sentiment":"neutral","sentiment_score":-0.05302173271775246},{"word":"last","start":194.09,"end":194.40999,"confidence":0.98427224,"punctuated_word":"Last","sentiment":"neutral","sentiment_score":0.001167990267276764},{"word":"year","start":194.40999,"end":194.73,"confidence":0.98396015,"punctuated_word":"year,","sentiment":"neutral","sentiment_score":0.027998819947242737},{"word":"we","start":194.73,"end":194.96999,"confidence":0.99920696,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04276874661445618},{"word":"received","start":194.96999,"end":195.29,"confidence":0.9955273,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.0748201459646225},{"word":"all","start":195.29,"end":195.61,"confidence":0.99957496,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.09580989181995392},{"word":"these","start":195.61,"end":195.84999,"confidence":0.9177307,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.061921872198581696},{"word":"compliances","start":195.84999,"end":196.34999,"confidence":0.97490126,"punctuated_word":"compliances","sentiment":"neutral","sentiment_score":0.030606359243392944},{"word":"from","start":196.40999,"end":196.65,"confidence":0.9997236,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03861476480960846},{"word":"the","start":196.65,"end":196.81,"confidence":0.9997621,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02355048805475235},{"word":"government","start":196.81,"end":197.31,"confidence":0.7532154,"punctuated_word":"government,","sentiment":"neutral","sentiment_score":0.01326609030365944},{"word":"upgrading","start":197.37,"end":197.84999,"confidence":0.9991623,"punctuated_word":"upgrading","sentiment":"neutral","sentiment_score":-0.002307683229446411},{"word":"all","start":197.84999,"end":198.01,"confidence":0.99059325,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.010950960218906404},{"word":"the","start":198.01,"end":198.17,"confidence":0.9988801,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009548671543598177},{"word":"network","start":198.17,"end":198.67,"confidence":0.9991579,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.04271221905946731},{"word":"bandwidth","start":199.45,"end":199.93,"confidence":0.8521783,"punctuated_word":"bandwidth","sentiment":"neutral","sentiment_score":-0.04983329772949219},{"word":"and","start":199.93,"end":200.17,"confidence":0.9178466,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005231685936450958},{"word":"boost","start":200.17,"end":200.48999,"confidence":0.97788644,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.04977225512266159},{"word":"and","start":200.48999,"end":200.65,"confidence":0.9727869,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015738070011138916},{"word":"all","start":200.65,"end":200.81,"confidence":0.99983144,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.018325887620449063},{"word":"that","start":200.81,"end":200.96999,"confidence":0.99444044,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.039640627801418304},{"word":"we","start":200.96999,"end":201.12999,"confidence":0.9997464,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0261363685131073},{"word":"have","start":201.12999,"end":201.29,"confidence":0.76373535,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01499129831790924},{"word":"to","start":201.29,"end":201.37,"confidence":0.9994659,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007486388087272644},{"word":"do","start":201.37,"end":201.53,"confidence":0.99900913,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.00551941990852356},{"word":"that","start":201.53,"end":201.68999,"confidence":0.9997218,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03621061146259308},{"word":"by","start":201.68999,"end":201.84999,"confidence":0.99942493,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.05265560746192932},{"word":"the","start":201.84999,"end":201.93,"confidence":0.99639744,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025897108018398285},{"word":"september","start":201.93,"end":202.75,"confidence":0.98655194,"punctuated_word":"September,","sentiment":"neutral","sentiment_score":0.034582071006298065},{"word":"which","start":203.76999,"end":204.09,"confidence":0.9994937,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.05452541261911392},{"word":"that's","start":204.09,"end":204.40999,"confidence":0.8950562,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.040404364466667175},{"word":"been","start":204.40999,"end":204.65,"confidence":0.82438785,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.06428356468677521},{"word":"done","start":204.65,"end":204.89,"confidence":0.9788848,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.02896372228860855},{"word":"that's","start":204.89,"end":205.04999,"confidence":0.9984518,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11069779098033904},{"word":"all","start":205.04999,"end":205.29,"confidence":0.99810934,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.09936581552028656},{"word":"upgraded","start":205.29,"end":205.76999,"confidence":0.95549184,"punctuated_word":"upgraded","sentiment":"neutral","sentiment_score":0.07896237820386887},{"word":"on","start":205.76999,"end":205.93,"confidence":0.99522275,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1311386376619339},{"word":"the","start":205.93,"end":206.09,"confidence":0.99912244,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08934129029512405},{"word":"nbn","start":206.09,"end":206.48999,"confidence":0.86640716,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":0.06750474870204926},{"word":"network","start":206.48999,"end":206.89,"confidence":0.8782829,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.0435618981719017},{"word":"and","start":206.89,"end":207.04999,"confidence":0.9855247,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07959797233343124},{"word":"all","start":207.04999,"end":207.20999,"confidence":0.9987656,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.06475844979286194},{"word":"the","start":207.20999,"end":207.37,"confidence":0.9975368,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03917906433343887},{"word":"private","start":207.37,"end":207.76999,"confidence":0.9978358,"punctuated_word":"private","sentiment":"neutral","sentiment_score":0.03582499921321869},{"word":"embedded","start":207.76999,"end":208.17,"confidence":0.90691304,"punctuated_word":"embedded","sentiment":"neutral","sentiment_score":0.03532903641462326},{"word":"networks","start":208.17,"end":208.56999,"confidence":0.93510604,"punctuated_word":"networks.","sentiment":"neutral","sentiment_score":0.026987388730049133},{"word":"in","start":208.56999,"end":208.73,"confidence":0.9991756,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.08591006696224213},{"word":"this","start":208.73,"end":208.965,"confidence":0.9998306,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0558154471218586},{"word":"case","start":209.045,"end":209.36499,"confidence":0.996691,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.04459919035434723},{"word":"i","start":209.36499,"end":209.44499,"confidence":0.9834779,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05265537649393082},{"word":"think","start":209.44499,"end":209.685,"confidence":0.9957847,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.05152036249637604},{"word":"your","start":209.685,"end":210.08499,"confidence":0.7077846,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.027121365070343018},{"word":"super","start":210.08499,"end":210.325,"confidence":0.6417795,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.09937217086553574},{"word":"networks","start":210.325,"end":210.805,"confidence":0.78257835,"punctuated_word":"networks,","sentiment":"neutral","sentiment_score":0.03314400836825371},{"word":"if","start":210.805,"end":210.965,"confidence":0.9990403,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07205401360988617},{"word":"i'm","start":210.965,"end":211.125,"confidence":0.9994215,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0075158774852752686},{"word":"not","start":211.125,"end":211.285,"confidence":0.9995906,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.04204067587852478},{"word":"wrong","start":211.285,"end":211.785,"confidence":0.9621055,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":0.031206678599119183},{"word":"yeah","start":212.885,"end":213.125,"confidence":0.9806195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13292308151721954},{"word":"because","start":213.125,"end":213.36499,"confidence":0.9511357,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.06277696788311005},{"word":"it's","start":213.36499,"end":213.605,"confidence":0.88829803,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.067214235663414},{"word":"just","start":213.605,"end":213.765,"confidence":0.38228607,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04133015125989914},{"word":"it's","start":213.765,"end":213.845,"confidence":0.75976133,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.009492757730185986},{"word":"just","start":213.845,"end":214.00499,"confidence":0.7427645,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.035946428775787354},{"word":"super","start":214.00499,"end":214.245,"confidence":0.9834886,"punctuated_word":"super","sentiment":"neutral","sentiment_score":-0.034611716866493225},{"word":"networks","start":214.245,"end":214.64499,"confidence":0.93828833,"punctuated_word":"networks","sentiment":"neutral","sentiment_score":-0.04454420506954193},{"word":"that","start":214.64499,"end":215.14499,"confidence":0.91186446,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.03188152611255646},{"word":"we're","start":215.285,"end":215.605,"confidence":0.7229354,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1460997760295868},{"word":"having","start":215.605,"end":215.845,"confidence":0.97131705,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.23987530171871185},{"word":"this","start":215.845,"end":216.00499,"confidence":0.9970362,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2163657546043396},{"word":"problem","start":216.00499,"end":216.405,"confidence":0.99960226,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":-0.08065177500247955},{"word":"with","start":216.405,"end":216.565,"confidence":0.9961205,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.23070043325424192},{"word":"at","start":216.565,"end":216.64499,"confidence":0.99375606,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.19934430718421936},{"word":"the","start":216.64499,"end":216.72499,"confidence":0.9996662,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1365627944469452},{"word":"moment","start":216.72499,"end":217.22499,"confidence":0.9992839,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.08517993241548538},{"word":"so","start":218.325,"end":218.485,"confidence":0.9486923,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.1178782805800438},{"word":"that's","start":218.485,"end":218.805,"confidence":0.8383151,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.12085231393575668},{"word":"that's","start":218.805,"end":219.045,"confidence":0.98754364,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.1615574061870575},{"word":"all","start":219.045,"end":219.285,"confidence":0.99800724,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2032848298549652},{"word":"been","start":219.285,"end":219.44499,"confidence":0.848702,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2102659642696381},{"word":"updated","start":219.44499,"end":219.925,"confidence":0.9784261,"punctuated_word":"updated.","sentiment":"neutral","sentiment_score":0.15332399308681488},{"word":"that's","start":219.925,"end":220.165,"confidence":0.99897546,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2122676372528076},{"word":"all","start":220.165,"end":220.405,"confidence":0.9995048,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2426632046699524},{"word":"done","start":220.405,"end":220.905,"confidence":0.9983467,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.15001027286052704},{"word":"what","start":221.44499,"end":221.685,"confidence":0.96659863,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.013788040727376938},{"word":"else","start":221.685,"end":221.925,"confidence":0.932703,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":-0.004411555826663971},{"word":"what","start":221.925,"end":222.08499,"confidence":0.9986092,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.015950623899698257},{"word":"else","start":222.08499,"end":222.325,"confidence":0.9904512,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":-0.011937616392970083},{"word":"what","start":222.325,"end":222.405,"confidence":0.990444,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.02198309451341629},{"word":"else","start":222.405,"end":222.78,"confidence":0.99891734,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":-0.012557366862893105},{"word":"now","start":222.86,"end":223.02,"confidence":0.9963397,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.006939508020877838},{"word":"we're","start":223.02,"end":223.18,"confidence":0.99026966,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.004276062361896038},{"word":"just","start":223.18,"end":223.42,"confidence":0.9998228,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008436493575572968},{"word":"waiting","start":223.42,"end":223.74,"confidence":0.99967957,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.012039512395858765},{"word":"for","start":223.74,"end":223.9,"confidence":0.99986947,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006991617381572723},{"word":"the","start":223.9,"end":224.06,"confidence":0.99915457,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04179287701845169},{"word":"streamers","start":224.06,"end":224.56,"confidence":0.99877393,"punctuated_word":"streamers","sentiment":"neutral","sentiment_score":-0.006978247314691544},{"word":"to","start":226.54,"end":227.04,"confidence":0.9736916,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015253469347953796},{"word":"to","start":227.1,"end":227.34,"confidence":0.9267084,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05446892976760864},{"word":"update","start":227.34,"end":227.81999,"confidence":0.9977087,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.015770524740219116},{"word":"the","start":227.81999,"end":228.14,"confidence":0.8943018,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022372163832187653},{"word":"database","start":228.14,"end":228.64,"confidence":0.8255538,"punctuated_word":"database.","sentiment":"neutral","sentiment_score":-0.0133751779794693},{"word":"that's","start":229.66,"end":229.9,"confidence":0.78155273,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.02592390589416027},{"word":"it","start":229.9,"end":230.06,"confidence":0.9966229,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.038507141172885895},{"word":"i'm","start":230.06,"end":230.22,"confidence":0.967537,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06088873744010925},{"word":"gonna","start":230.22,"end":230.45999,"confidence":0.97709775,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06874397397041321},{"word":"i'm","start":230.45999,"end":230.7,"confidence":0.98470974,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06823234260082245},{"word":"gonna","start":230.7,"end":230.94,"confidence":0.99746776,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06625861674547195},{"word":"start","start":230.94,"end":231.26,"confidence":0.985978,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.06030247360467911},{"word":"calling","start":231.26,"end":231.74,"confidence":0.9827456,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.04116316884756088},{"word":"each","start":231.74,"end":231.86,"confidence":0.7755634,"punctuated_word":"each","sentiment":"neutral","sentiment_score":0.047009214758872986},{"word":"well","start":231.98,"end":232.3,"confidence":0.9784328,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.054089002311229706},{"word":"not","start":232.3,"end":232.45999,"confidence":0.87669504,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.025911856442689896},{"word":"myself","start":232.45999,"end":232.86,"confidence":0.9747257,"punctuated_word":"myself,","sentiment":"neutral","sentiment_score":0.03473743796348572},{"word":"but","start":232.86,"end":233.02,"confidence":0.96176195,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.05354461818933487},{"word":"i'll","start":233.02,"end":233.1,"confidence":0.97061086,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07263066619634628},{"word":"get","start":233.1,"end":233.6,"confidence":0.99838495,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.10742612928152084},{"word":"people","start":234.06,"end":234.38,"confidence":0.90639424,"punctuated_word":"people","sentiment":"neutral","sentiment_score":0.07484161853790283},{"word":"in","start":234.38,"end":234.62,"confidence":0.99854904,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.10375068336725236},{"word":"charge","start":234.62,"end":234.86,"confidence":0.9986517,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.1196138858795166},{"word":"of","start":234.86,"end":234.94,"confidence":0.9379058,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.12243920564651488},{"word":"our","start":234.94,"end":235.1,"confidence":0.74957085,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0872252807021141},{"word":"department","start":235.1,"end":235.5,"confidence":0.97148997,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.08533693850040436},{"word":"to","start":235.5,"end":235.785,"confidence":0.369487,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12827467918395996},{"word":"start","start":235.945,"end":236.185,"confidence":0.9166725,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.08901433646678925},{"word":"calling","start":236.185,"end":236.305,"confidence":0.99671763,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.06446923315525055},{"word":"and","start":236.305,"end":236.425,"confidence":0.6385425,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05557352304458618},{"word":"say","start":236.425,"end":236.74501,"confidence":0.8928424,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.05640215426683426},{"word":"listen","start":236.74501,"end":236.985,"confidence":0.81391466,"punctuated_word":"listen.","sentiment":"neutral","sentiment_score":0.043442197144031525},{"word":"can","start":236.985,"end":237.145,"confidence":0.998825,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05554672330617905},{"word":"you","start":237.145,"end":237.30501,"confidence":0.9997315,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04549498111009598},{"word":"please","start":237.30501,"end":237.625,"confidence":0.9993794,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05521968752145767},{"word":"update","start":237.625,"end":237.945,"confidence":0.9829282,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.10084815323352814},{"word":"your","start":237.945,"end":238.185,"confidence":0.99621326,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08493218570947647},{"word":"database","start":238.185,"end":238.66501,"confidence":0.9948186,"punctuated_word":"database","sentiment":"neutral","sentiment_score":0.06807640194892883},{"word":"with","start":238.66501,"end":239.16501,"confidence":0.9184386,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08829271793365479},{"word":"blah","start":239.38501,"end":239.625,"confidence":0.9684144,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":0.060137148946523666},{"word":"blah","start":239.625,"end":239.865,"confidence":0.9614381,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":0.053359292447566986},{"word":"blah","start":239.865,"end":240.02501,"confidence":0.99955684,"punctuated_word":"blah","sentiment":"neutral","sentiment_score":0.042583562433719635},{"word":"blah","start":240.02501,"end":240.345,"confidence":0.8088217,"punctuated_word":"blah?","sentiment":"neutral","sentiment_score":0.04585503786802292},{"word":"and","start":240.345,"end":240.66501,"confidence":0.9011594,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.08637383580207825},{"word":"hopefully","start":240.66501,"end":241.065,"confidence":0.97444594,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.16937968134880066},{"word":"that'll","start":241.065,"end":241.465,"confidence":0.90444076,"punctuated_word":"that'll","sentiment":"neutral","sentiment_score":0.15109007060527802},{"word":"just","start":241.465,"end":241.705,"confidence":0.9887123,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.14633595943450928},{"word":"speed","start":241.705,"end":241.945,"confidence":0.99790096,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.18481281399726868},{"word":"up","start":241.945,"end":242.02501,"confidence":0.9984366,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2066865861415863},{"word":"the","start":242.02501,"end":242.185,"confidence":0.99924797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15367430448532104},{"word":"process","start":242.185,"end":242.685,"confidence":0.9989394,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":0.10101418197155},{"word":"so","start":243.545,"end":244.045,"confidence":0.9809414,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.005221757106482983},{"word":"now","start":245.145,"end":245.38501,"confidence":0.375335,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.17062897980213165},{"word":"everybody","start":245.38501,"end":245.88501,"confidence":0.982415,"punctuated_word":"everybody","sentiment":"neutral","sentiment_score":-0.1905495822429657},{"word":"that's","start":245.945,"end":246.185,"confidence":0.9993597,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.19969546794891355},{"word":"on","start":246.185,"end":246.685,"confidence":0.9997003,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.23285582661628723},{"word":"super","start":246.825,"end":247.145,"confidence":0.63640213,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.20882588624954224},{"word":"networks","start":247.145,"end":247.545,"confidence":0.38587388,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":-0.1880588531494141},{"word":"has","start":247.545,"end":247.705,"confidence":0.86586326,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.2176375389099121},{"word":"had","start":247.705,"end":247.865,"confidence":0.9955627,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.22802087664604187},{"word":"the","start":247.865,"end":248.02501,"confidence":0.99940896,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25383543968200684},{"word":"same","start":248.02501,"end":248.265,"confidence":0.9998778,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.18846669793128967},{"word":"problem","start":248.265,"end":248.765,"confidence":0.99259245,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.20340314507484436},{"word":"i","start":251.89,"end":252.39,"confidence":0.31647122,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1893816888332367},{"word":"i","start":252.77,"end":252.85,"confidence":0.45800084,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24783778190612793},{"word":"i","start":252.85,"end":253.35,"confidence":0.29922643,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2878931760787964},{"word":"complains","start":253.65001,"end":253.97,"confidence":0.622804,"punctuated_word":"complains","sentiment":"neutral","sentiment_score":-0.18147483468055725},{"word":"complains","start":253.97,"end":254.45,"confidence":0.70959264,"punctuated_word":"complains","sentiment":"neutral","sentiment_score":-0.23691117763519287},{"word":"of","start":254.45,"end":254.61,"confidence":0.88318026,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2938786745071411},{"word":"being","start":254.61,"end":254.85,"confidence":0.48414114,"punctuated_word":"being","sentiment":"negative","sentiment_score":-0.36775147914886475},{"word":"maxed","start":254.85,"end":255.35,"confidence":0.7453882,"punctuated_word":"maxed","sentiment":"negative","sentiment_score":-0.3643816113471985},{"word":"because","start":255.41,"end":255.81,"confidence":0.8830851,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.27182742953300476},{"word":"everybody","start":255.81,"end":256.29,"confidence":0.964373,"punctuated_word":"everybody","sentiment":"neutral","sentiment_score":-0.2665630578994751},{"word":"wants","start":256.29,"end":256.61002,"confidence":0.96297055,"punctuated_word":"wants","sentiment":"neutral","sentiment_score":-0.24174146354198456},{"word":"to","start":256.61002,"end":256.77,"confidence":0.98128384,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27032607793807983},{"word":"watch","start":256.77,"end":257.01,"confidence":0.99772257,"punctuated_word":"watch","sentiment":"neutral","sentiment_score":-0.288960725069046},{"word":"tv","start":257.01,"end":257.51,"confidence":0.99625933,"punctuated_word":"TV.","sentiment":"neutral","sentiment_score":-0.21294833719730377},{"word":"yeah","start":263.33002,"end":263.83002,"confidence":0.9218452,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03513769060373306},{"word":"no","start":266.58502,"end":266.74503,"confidence":0.9638706,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14277255535125732},{"word":"no","start":266.74503,"end":266.98502,"confidence":0.9948436,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13303759694099426},{"word":"look","start":266.98502,"end":267.30502,"confidence":0.9352852,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.058409787714481354},{"word":"i","start":267.30502,"end":267.545,"confidence":0.99837387,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07678497582674026},{"word":"i","start":267.545,"end":267.625,"confidence":0.9946885,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07980400323867798},{"word":"i","start":267.625,"end":267.785,"confidence":0.91591716,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05467543005943298},{"word":"totally","start":267.785,"end":268.265,"confidence":0.99535924,"punctuated_word":"totally","sentiment":"neutral","sentiment_score":0.01828564703464508},{"word":"understand","start":268.265,"end":268.765,"confidence":0.9420294,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.05930571258068085},{"word":"everyone's","start":269.225,"end":269.725,"confidence":0.8252976,"punctuated_word":"Everyone's","sentiment":"neutral","sentiment_score":-0.10756077617406844},{"word":"different","start":269.785,"end":270.285,"confidence":0.9736519,"punctuated_word":"different.","sentiment":"neutral","sentiment_score":-0.09984373301267624},{"word":"people","start":272.265,"end":272.665,"confidence":0.92375314,"punctuated_word":"People","sentiment":"neutral","sentiment_score":-0.1182589828968048},{"word":"some","start":273.065,"end":273.30502,"confidence":0.99717087,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1513483077287674},{"word":"people","start":273.30502,"end":273.625,"confidence":0.99993885,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.11060768365859984},{"word":"don't","start":273.625,"end":273.86502,"confidence":0.99700695,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15200315415859222},{"word":"care","start":273.86502,"end":274.185,"confidence":0.82741463,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.100481316447258},{"word":"other","start":274.185,"end":274.42502,"confidence":0.9992009,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":-0.08603596687316895},{"word":"people","start":274.42502,"end":274.745,"confidence":0.99982774,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.058840811252593994},{"word":"care","start":274.745,"end":274.98502,"confidence":0.77829784,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":-0.07063612341880798},{"word":"and","start":274.98502,"end":275.14502,"confidence":0.5392695,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04876614362001419},{"word":"other","start":275.14502,"end":275.385,"confidence":0.99528754,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.03982987254858017},{"word":"people","start":275.385,"end":275.625,"confidence":0.9998233,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.03373345732688904},{"word":"you","start":275.785,"end":275.945,"confidence":0.99928844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05410038307309151},{"word":"know","start":275.945,"end":276.445,"confidence":0.84818316,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.058990806341171265},{"word":"obviously","start":276.665,"end":277.165,"confidence":0.9879676,"punctuated_word":"Obviously,","sentiment":"neutral","sentiment_score":-0.0786413699388504},{"word":"everybody","start":277.225,"end":277.625,"confidence":0.54443157,"punctuated_word":"everybody","sentiment":"neutral","sentiment_score":-0.08303023874759674},{"word":"has","start":277.625,"end":277.86502,"confidence":0.9998317,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.07345139980316162},{"word":"a","start":277.86502,"end":277.945,"confidence":0.75112045,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08126424998044968},{"word":"different","start":277.945,"end":278.265,"confidence":0.999608,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.07011810690164566},{"word":"needs","start":278.265,"end":278.58502,"confidence":0.97003233,"punctuated_word":"needs.","sentiment":"neutral","sentiment_score":-0.1226239576935768},{"word":"you","start":278.58502,"end":278.665,"confidence":0.9537884,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.07101450115442276},{"word":"know","start":278.665,"end":278.825,"confidence":0.99987066,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06333377957344055},{"word":"what","start":278.825,"end":279.065,"confidence":0.99852437,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06801465898752213},{"word":"i","start":279.065,"end":279.14502,"confidence":0.99960655,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0658111423254013},{"word":"mean","start":279.14502,"end":279.64502,"confidence":0.9993761,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.06495413929224014},{"word":"yeah","start":280.46,"end":280.69998,"confidence":0.9152172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0002965591847896576},{"word":"so","start":280.69998,"end":280.86,"confidence":0.9968016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.003748536109924317},{"word":"that","start":280.86,"end":280.97998,"confidence":0.7535538,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0415942519903183},{"word":"that's","start":281.1,"end":281.34,"confidence":0.9992711,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03770854324102402},{"word":"not","start":281.34,"end":281.58,"confidence":0.99953246,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.10649514198303224},{"word":"a","start":281.58,"end":281.66,"confidence":0.9993524,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04727981239557266},{"word":"problem","start":281.66,"end":281.97998,"confidence":0.9995948,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.10063402354717256},{"word":"we","start":281.97998,"end":282.22,"confidence":0.9989785,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10097723454236984},{"word":"we've","start":282.3,"end":282.54,"confidence":0.999727,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.11123275756835938},{"word":"done","start":282.54,"end":282.78,"confidence":0.9994815,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.04480648785829544},{"word":"everything","start":282.78,"end":283.1,"confidence":0.9965071,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.027718760073184967},{"word":"with","start":283.1,"end":283.41998,"confidence":0.4918612,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07471421360969543},{"word":"the","start":283.41998,"end":283.5,"confidence":0.38158175,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07602379471063614},{"word":"we've","start":283.58,"end":283.74,"confidence":0.75758636,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.04620445892214775},{"word":"let","start":283.74,"end":283.9,"confidence":0.6520543,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.019512906670570377},{"word":"no","start":288.13998,"end":288.38,"confidence":0.9822475,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.14052119851112366},{"word":"that's","start":288.38,"end":288.62,"confidence":0.99358445,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.009211878292262554},{"word":"alright","start":288.62,"end":288.94,"confidence":0.9949504,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.11099451780319214},{"word":"it's","start":288.94,"end":289.1,"confidence":0.9993024,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.24293339252471924},{"word":"all","start":289.1,"end":289.25998,"confidence":0.9990866,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.21218141913414},{"word":"done","start":289.25998,"end":289.5,"confidence":0.99878746,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.18368315696716309},{"word":"i","start":289.5,"end":289.66,"confidence":0.9996158,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1377285271883011},{"word":"think","start":289.66,"end":289.82,"confidence":0.99837214,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.16775526106357574},{"word":"you","start":289.82,"end":289.97998,"confidence":0.9977227,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2101283967494965},{"word":"should","start":289.97998,"end":290.13998,"confidence":0.999778,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.2551979124546051},{"word":"have","start":290.13998,"end":290.3,"confidence":0.63072264,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1673508584499359},{"word":"received","start":290.3,"end":290.62,"confidence":0.99916995,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.13514423370361328},{"word":"an","start":290.62,"end":290.78,"confidence":0.99697316,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09914590418338776},{"word":"email","start":290.78,"end":291.25998,"confidence":0.9998987,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.14099758863449097},{"word":"this","start":291.25998,"end":291.41998,"confidence":0.9997204,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.14951840043067932},{"word":"morning","start":291.41998,"end":291.91998,"confidence":0.99995136,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.1783602386713028},{"word":"that","start":294.365,"end":294.865,"confidence":0.99882513,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01539044827222824},{"word":"hang","start":295.245,"end":295.565,"confidence":0.99283147,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":0.02053507044911385},{"word":"on","start":295.565,"end":295.645,"confidence":0.99859726,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.01568755879998207},{"word":"let","start":295.645,"end":295.805,"confidence":0.99984956,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.033282309770584106},{"word":"me","start":295.805,"end":295.965,"confidence":0.9998721,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02727244049310684},{"word":"have","start":295.965,"end":296.125,"confidence":0.99896526,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02455911785364151},{"word":"a","start":296.125,"end":296.205,"confidence":0.99809307,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029841195791959763},{"word":"look","start":296.205,"end":296.705,"confidence":0.9990516,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.018135609105229374},{"word":"where","start":301.965,"end":302.205,"confidence":0.83297056,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.016111142933368683},{"word":"are","start":302.205,"end":302.365,"confidence":0.8585354,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.005601949989795685},{"word":"we","start":302.365,"end":302.865,"confidence":0.945119,"punctuated_word":"we?","sentiment":"neutral","sentiment_score":-0.007595401257276535},{"word":"yeah","start":316.13998,"end":316.46,"confidence":0.9887575,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005508299916982651},{"word":"no","start":316.46,"end":316.62,"confidence":0.9089391,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.017236851155757904},{"word":"that's","start":316.62,"end":316.94,"confidence":0.99802995,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0017542876303195951},{"word":"that's","start":316.94,"end":317.18,"confidence":0.9957268,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.004207058809697628},{"word":"all","start":317.18,"end":317.41998,"confidence":0.9964115,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.025876477360725403},{"word":"good","start":317.41998,"end":317.58,"confidence":0.99818367,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.017243243753910065},{"word":"it","start":317.58,"end":317.74,"confidence":0.9767036,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.04316018149256706},{"word":"was","start":317.74,"end":318.24,"confidence":0.9996489,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05333441123366356},{"word":"yeah","start":320.39502,"end":320.71503,"confidence":0.9773457,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.010092314332723618},{"word":"well","start":320.71503,"end":320.875,"confidence":0.9945379,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.018521029502153397},{"word":"that's","start":320.875,"end":321.195,"confidence":0.99964935,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.021620940417051315},{"word":"that's","start":321.195,"end":321.43503,"confidence":0.99868333,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.03954410180449486},{"word":"what","start":321.43503,"end":321.67502,"confidence":0.99876726,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05922660976648331},{"word":"happened","start":321.67502,"end":321.99503,"confidence":0.9852452,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.03412998467683792},{"word":"let's","start":321.99503,"end":322.315,"confidence":0.7043029,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.008518986403942108},{"word":"see","start":322.315,"end":322.635,"confidence":0.8237498,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.005400087684392929},{"word":"what","start":322.635,"end":322.795,"confidence":0.99645317,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.029265224933624268},{"word":"happens","start":322.795,"end":323.195,"confidence":0.74335533,"punctuated_word":"happens,","sentiment":"neutral","sentiment_score":-0.007337573915719986},{"word":"all","start":323.195,"end":323.43503,"confidence":0.9984847,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.01089537888765335},{"word":"the","start":323.43503,"end":323.755,"confidence":0.9684863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.009513277560472488},{"word":"transit","start":323.755,"end":324.255,"confidence":0.9906747,"punctuated_word":"transit","sentiment":"neutral","sentiment_score":-0.0023901648819446564},{"word":"or","start":324.55502,"end":324.875,"confidence":0.6901996,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.014721661806106567},{"word":"the","start":324.875,"end":325.11502,"confidence":0.99822336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025631189346313477},{"word":"internet","start":325.11502,"end":325.61502,"confidence":0.96296525,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.02519923262298107},{"word":"they","start":326.39502,"end":326.635,"confidence":0.9853483,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.04471749812364578},{"word":"don't","start":326.635,"end":326.875,"confidence":0.99837244,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.03150121495127678},{"word":"have","start":326.875,"end":327.035,"confidence":0.99967253,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0419488400220871},{"word":"a","start":327.035,"end":327.27502,"confidence":0.9949785,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.032207392156124115},{"word":"specific","start":327.27502,"end":327.77502,"confidence":0.9999356,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.040634866803884506},{"word":"provider","start":327.915,"end":328.39502,"confidence":0.9984694,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.03182324767112732},{"word":"here","start":328.39502,"end":328.71503,"confidence":0.9997975,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.018338974565267563},{"word":"in","start":328.71503,"end":328.875,"confidence":0.9997663,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.023356784135103226},{"word":"australia","start":328.875,"end":329.375,"confidence":0.9977536,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.019532758742570877},{"word":"it","start":330.71503,"end":330.95502,"confidence":0.99706167,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.030290570110082623},{"word":"all","start":330.95502,"end":331.195,"confidence":0.9989887,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.017249133437871933},{"word":"comes","start":331.195,"end":331.435,"confidence":0.9996426,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.005194850265979767},{"word":"from","start":331.435,"end":331.755,"confidence":0.99941003,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.004526272416114807},{"word":"either","start":331.755,"end":332.075,"confidence":0.96030235,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.007970675826072693},{"word":"europe","start":332.075,"end":332.52,"confidence":0.99964297,"punctuated_word":"Europe,","sentiment":"neutral","sentiment_score":0.008347628638148308},{"word":"canada","start":332.91998,"end":333.41998,"confidence":0.94293725,"punctuated_word":"Canada,","sentiment":"neutral","sentiment_score":0.007662711665034294},{"word":"or","start":333.47998,"end":333.63998,"confidence":0.99980074,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.006652802228927612},{"word":"the","start":333.63998,"end":333.87997,"confidence":0.9983615,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.00915197655558586},{"word":"usa","start":333.87997,"end":334.37997,"confidence":0.8604419,"punctuated_word":"USA.","sentiment":"neutral","sentiment_score":-0.005443908274173737},{"word":"but","start":336.12,"end":336.36,"confidence":0.8537941,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03117438405752182},{"word":"we","start":336.36,"end":336.59998,"confidence":0.85495836,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04525349289178848},{"word":"the","start":336.75998,"end":336.91998,"confidence":0.9979533,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08853964507579803},{"word":"usa","start":336.91998,"end":337.4,"confidence":0.9434262,"punctuated_word":"USA","sentiment":"neutral","sentiment_score":0.08932303637266159},{"word":"has","start":337.4,"end":337.63998,"confidence":0.9632329,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.12244370579719543},{"word":"got","start":337.63998,"end":337.8,"confidence":0.99931717,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.14639019966125488},{"word":"the","start":337.8,"end":337.87997,"confidence":0.99863714,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12024103105068208},{"word":"highest","start":337.87997,"end":338.28,"confidence":0.9999242,"punctuated_word":"highest","sentiment":"neutral","sentiment_score":0.11338243633508682},{"word":"level","start":338.28,"end":338.52,"confidence":0.99979883,"punctuated_word":"level","sentiment":"neutral","sentiment_score":0.14284303784370422},{"word":"of","start":338.52,"end":338.75998,"confidence":0.99981135,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1322069764137268},{"word":"security","start":338.75998,"end":339.25998,"confidence":0.999673,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.011709704995155334},{"word":"protection","start":339.31998,"end":339.8,"confidence":0.844874,"punctuated_word":"protection,","sentiment":"neutral","sentiment_score":0.11308857798576356},{"word":"so","start":339.8,"end":339.96,"confidence":0.9994981,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.17675819993019104},{"word":"we","start":339.96,"end":340.19998,"confidence":0.99940896,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.19119951128959656},{"word":"choose","start":340.19998,"end":340.44,"confidence":0.9966556,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.1555672287940979},{"word":"them","start":340.44,"end":340.84,"confidence":0.97141767,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.10457184910774232},{"word":"we","start":340.84,"end":341.08,"confidence":0.9991283,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.16019922494888306},{"word":"prefer","start":341.08,"end":341.4,"confidence":0.98933953,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":0.23609057068824768},{"word":"them","start":341.4,"end":341.9,"confidence":0.9825388,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.11136706918478012},{"word":"and","start":342.19998,"end":342.59998,"confidence":0.7843423,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.01874864846467972},{"word":"like","start":342.59998,"end":343.0,"confidence":0.9979117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.019918445497751236},{"word":"telstra","start":343.0,"end":343.5,"confidence":0.99189335,"punctuated_word":"Telstra,","sentiment":"neutral","sentiment_score":0.036014921963214874},{"word":"optus","start":343.72,"end":344.19998,"confidence":0.9705407,"punctuated_word":"Optus,","sentiment":"neutral","sentiment_score":0.03541587293148041},{"word":"and","start":344.19998,"end":344.36,"confidence":0.97137254,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02732015959918499},{"word":"all","start":344.36,"end":344.52,"confidence":0.98729867,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03635098040103912},{"word":"your","start":344.52,"end":344.75998,"confidence":0.99403507,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0345291942358017},{"word":"major","start":344.75998,"end":345.08,"confidence":0.97233665,"punctuated_word":"major","sentiment":"neutral","sentiment_score":0.034948308020830154},{"word":"use","start":345.31998,"end":345.63998,"confidence":0.7459048,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.024090265855193135},{"word":"the","start":345.63998,"end":345.87997,"confidence":0.9992378,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01866457238793373},{"word":"same","start":345.87997,"end":346.37997,"confidence":0.99969196,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.027885889634490013},{"word":"internet","start":347.065,"end":347.565,"confidence":0.9302656,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.01846741139888763},{"word":"service","start":347.705,"end":348.10498,"confidence":0.9980039,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.017003662884235382},{"word":"provider","start":348.10498,"end":348.50497,"confidence":0.9992206,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.016153588891029358},{"word":"or","start":348.50497,"end":348.66498,"confidence":0.90501153,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.021899476647377018},{"word":"the","start":348.66498,"end":349.16498,"confidence":0.99906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01970033347606659},{"word":"ip","start":349.54498,"end":350.025,"confidence":0.99471515,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.02142958901822567},{"word":"transit","start":350.025,"end":350.50497,"confidence":0.97729677,"punctuated_word":"transit","sentiment":"neutral","sentiment_score":0.024442162364721295},{"word":"provider","start":350.50497,"end":350.985,"confidence":0.9994661,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":0.019267957657575607},{"word":"here","start":350.985,"end":351.22498,"confidence":0.99749005,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.03386292979121208},{"word":"in","start":351.22498,"end":351.38498,"confidence":0.9993113,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.025583606213331223},{"word":"australia","start":351.38498,"end":351.865,"confidence":0.80568796,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.029893936589360237},{"word":"it's","start":351.865,"end":352.185,"confidence":0.9521933,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.021572906523942947},{"word":"the","start":352.185,"end":352.345,"confidence":0.9974227,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026060208678245544},{"word":"same","start":352.345,"end":352.585,"confidence":0.9998543,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.03273100033402443},{"word":"one","start":352.585,"end":353.085,"confidence":0.9993907,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.02211175672709942},{"word":"however","start":353.22498,"end":353.72498,"confidence":0.9968693,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.007207405753433704},{"word":"once","start":353.865,"end":354.345,"confidence":0.99911135,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.0238520335406065},{"word":"it","start":354.345,"end":354.66498,"confidence":0.9993305,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0067265089601278305},{"word":"initiates","start":354.66498,"end":355.16498,"confidence":0.99422336,"punctuated_word":"initiates,","sentiment":"neutral","sentiment_score":-0.010330896824598312},{"word":"it","start":355.465,"end":355.705,"confidence":0.9998011,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01622217521071434},{"word":"depends","start":355.705,"end":356.185,"confidence":0.99979526,"punctuated_word":"depends","sentiment":"neutral","sentiment_score":-0.012832963839173315},{"word":"on","start":356.185,"end":356.425,"confidence":0.9998272,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.006437461823225021},{"word":"on","start":356.425,"end":356.585,"confidence":0.9555884,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005418385379016399},{"word":"the","start":356.585,"end":356.745,"confidence":0.9994972,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00596573855727911},{"word":"end","start":356.745,"end":356.985,"confidence":0.99929845,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.007379776798188686},{"word":"result","start":356.985,"end":357.485,"confidence":0.99840003,"punctuated_word":"result.","sentiment":"neutral","sentiment_score":-0.014709938317537308},{"word":"in","start":357.705,"end":357.94498,"confidence":0.99936885,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.010391823947429655},{"word":"this","start":357.94498,"end":358.10498,"confidence":0.99993336,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0033922232687473297},{"word":"case","start":358.10498,"end":358.425,"confidence":0.9971968,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.0050074150785803795},{"word":"the","start":358.425,"end":358.585,"confidence":0.999119,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011883765459060667},{"word":"end","start":358.585,"end":358.745,"confidence":0.9954169,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.009956256486475468},{"word":"result","start":358.745,"end":358.985,"confidence":0.7631339,"punctuated_word":"result,","sentiment":"neutral","sentiment_score":-0.01583421230316162},{"word":"when","start":358.985,"end":359.22498,"confidence":0.99960786,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.016764460131525993},{"word":"they","start":359.22498,"end":359.305,"confidence":0.97846746,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.007245553657412529},{"word":"did","start":359.305,"end":359.54498,"confidence":0.99944776,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.007383536547422409},{"word":"the","start":359.54498,"end":359.78497,"confidence":0.9992798,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0008003730326890945},{"word":"routing","start":359.78497,"end":360.185,"confidence":0.71873736,"punctuated_word":"routing","sentiment":"neutral","sentiment_score":0.001959392800927162},{"word":"and","start":360.185,"end":360.425,"confidence":0.9900463,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008976241573691368},{"word":"all","start":360.425,"end":360.585,"confidence":0.99910235,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.0051380954682827},{"word":"the","start":360.585,"end":360.745,"confidence":0.99249154,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0057924725115299225},{"word":"technical","start":360.745,"end":361.245,"confidence":0.9996871,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.002785198390483856},{"word":"side","start":361.38498,"end":361.54498,"confidence":0.997652,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.0007281601428985596},{"word":"of","start":361.54498,"end":361.705,"confidence":0.98963124,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.004661640152335167},{"word":"it","start":361.705,"end":362.01,"confidence":0.9947939,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.011846083216369152},{"word":"it","start":362.25,"end":362.49002,"confidence":0.9990207,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.017294561490416527},{"word":"routed","start":362.49002,"end":362.99002,"confidence":0.9601928,"punctuated_word":"routed","sentiment":"neutral","sentiment_score":-0.010289590805768968},{"word":"back","start":363.37,"end":363.61002,"confidence":0.9992459,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.005647853948175907},{"word":"to","start":363.61002,"end":363.85,"confidence":0.99980694,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.012953683733940125},{"word":"the","start":363.85,"end":364.01,"confidence":0.9988254,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.0028963498771190643},{"word":"usa","start":364.01,"end":364.51,"confidence":0.7375915,"punctuated_word":"USA.","sentiment":"neutral","sentiment_score":-0.00677266251295805},{"word":"so","start":364.57,"end":364.73,"confidence":0.98427767,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.016292795538902283},{"word":"it","start":364.73,"end":364.81,"confidence":0.7473369,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.022022008895874023},{"word":"was","start":364.81,"end":365.21002,"confidence":0.9697226,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03066825680434704},{"word":"sowing","start":365.21002,"end":365.61002,"confidence":0.76207244,"punctuated_word":"sowing","sentiment":"neutral","sentiment_score":-0.01687275618314743},{"word":"a","start":365.61002,"end":365.93002,"confidence":0.99583983,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01972826011478901},{"word":"usa","start":365.93002,"end":366.43002,"confidence":0.9916431,"punctuated_word":"USA","sentiment":"neutral","sentiment_score":-0.02398516796529293},{"word":"location","start":366.81,"end":367.31,"confidence":0.9761752,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.025209376588463783},{"word":"so","start":368.17,"end":368.41,"confidence":0.9983864,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04548277705907822},{"word":"that","start":368.41,"end":368.81,"confidence":0.99819094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08389290422201157},{"word":"popped","start":368.81,"end":369.05002,"confidence":0.9884178,"punctuated_word":"popped","sentiment":"neutral","sentiment_score":-0.09379710257053377},{"word":"up","start":369.05002,"end":369.21002,"confidence":0.99851114,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.10011287033557892},{"word":"the","start":369.21002,"end":369.37,"confidence":0.9908599,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17821896076202393},{"word":"red","start":369.37,"end":369.61002,"confidence":0.99770087,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.20773816108703613},{"word":"flags","start":369.61002,"end":370.01,"confidence":0.99938166,"punctuated_word":"flags","sentiment":"neutral","sentiment_score":-0.22097931802272797},{"word":"to","start":370.01,"end":370.17,"confidence":0.9994923,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2415396273136139},{"word":"some","start":370.17,"end":370.41,"confidence":0.9994729,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1841057687997818},{"word":"of","start":370.41,"end":370.49002,"confidence":0.99942374,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1786964237689972},{"word":"the","start":370.49002,"end":370.81,"confidence":0.58773905,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21995821595191956},{"word":"streamers","start":370.81,"end":371.29,"confidence":0.90468264,"punctuated_word":"streamers,","sentiment":"neutral","sentiment_score":-0.19352182745933533},{"word":"which","start":371.29,"end":371.53,"confidence":0.99955744,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.13778822124004364},{"word":"i","start":371.53,"end":371.69,"confidence":0.80709296,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14490215480327606},{"word":"don't","start":371.69,"end":371.85,"confidence":0.9993782,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11914142221212388},{"word":"know","start":371.85,"end":372.01,"confidence":0.9964994,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.16338035464286804},{"word":"why","start":372.01,"end":372.25,"confidence":0.97238064,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1487208753824234},{"word":"the","start":372.25,"end":372.41,"confidence":0.91596466,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16299660503864288},{"word":"hell","start":372.41,"end":372.65002,"confidence":0.98853695,"punctuated_word":"hell","sentiment":"neutral","sentiment_score":-0.1280001401901245},{"word":"they","start":372.65002,"end":372.89,"confidence":0.9888714,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.09289960563182832},{"word":"do","start":372.89,"end":373.05002,"confidence":0.9579542,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1516028791666031},{"word":"that","start":373.05002,"end":373.21002,"confidence":0.9995023,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11710438877344131},{"word":"because","start":373.21002,"end":373.61002,"confidence":0.84718996,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08181614428758621},{"word":"netflix","start":373.61002,"end":374.01,"confidence":0.9992889,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":-0.13148267567157745},{"word":"works","start":374.01,"end":374.51,"confidence":0.99921745,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":-0.0987868756055832},{"word":"netflix","start":376.05502,"end":376.535,"confidence":0.73820305,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":0.153812974691391},{"word":"is","start":376.535,"end":376.855,"confidence":0.99811745,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1967906951904297},{"word":"is","start":376.855,"end":377.015,"confidence":0.9727173,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20434851944446564},{"word":"a","start":377.015,"end":377.255,"confidence":0.997806,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2435303330421448},{"word":"streamer","start":377.255,"end":377.65503,"confidence":0.96944064,"punctuated_word":"streamer","sentiment":"neutral","sentiment_score":0.17906221747398376},{"word":"all","start":377.65503,"end":377.815,"confidence":0.99336845,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.16465112566947937},{"word":"over","start":377.815,"end":378.05502,"confidence":0.9990067,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.1781340092420578},{"word":"all","start":378.05502,"end":378.295,"confidence":0.99528164,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.17766815423965454},{"word":"over","start":378.295,"end":378.45502,"confidence":0.9994092,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.17298442125320437},{"word":"the","start":378.45502,"end":378.535,"confidence":0.99970573,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15169985592365265},{"word":"world","start":378.535,"end":378.855,"confidence":0.8487791,"punctuated_word":"world.","sentiment":"neutral","sentiment_score":0.1983056217432022},{"word":"you","start":378.855,"end":378.93503,"confidence":0.63811165,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.04984631389379501},{"word":"know","start":378.93503,"end":379.17502,"confidence":0.6426781,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":0.052184656262397766},{"word":"so","start":379.17502,"end":379.33502,"confidence":0.9385588,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.010328013449907305},{"word":"they","start":379.33502,"end":379.49503,"confidence":0.9522834,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.010895539075136185},{"word":"didn't","start":379.49503,"end":379.73502,"confidence":0.9924342,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.026980821043252945},{"word":"do","start":379.73502,"end":379.89502,"confidence":0.9994105,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04044338688254357},{"word":"nothing","start":379.89502,"end":380.39502,"confidence":0.99751204,"punctuated_word":"nothing.","sentiment":"neutral","sentiment_score":-0.034259162843227386},{"word":"yeah","start":389.095,"end":389.595,"confidence":0.95695853,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03299076110124588},{"word":"yep","start":390.04,"end":390.54,"confidence":0.97523916,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.030590802431106567},{"word":"yeah","start":394.12003,"end":394.62003,"confidence":0.9959742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02765478938817978},{"word":"yeah","start":395.40002,"end":395.90002,"confidence":0.99294424,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03734205663204193},{"word":"but","start":396.12003,"end":396.2,"confidence":0.9232172,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08492947369813919},{"word":"netflix","start":396.2,"end":396.7,"confidence":0.7728497,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":-0.10684970021247864},{"word":"would","start":396.76,"end":397.08002,"confidence":0.99040985,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.13010966777801514},{"word":"because","start":397.24002,"end":397.56003,"confidence":0.9870231,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13369585573673248},{"word":"maybe","start":397.56003,"end":397.96002,"confidence":0.99204445,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.1709817200899124},{"word":"you've","start":397.96002,"end":398.12003,"confidence":0.8184415,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.1777181625366211},{"word":"reset","start":398.12003,"end":398.52002,"confidence":0.98840207,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":-0.16682656109333038},{"word":"rebooted","start":398.92,"end":399.42,"confidence":0.9906317,"punctuated_word":"rebooted","sentiment":"neutral","sentiment_score":-0.1817447394132614},{"word":"the","start":399.56003,"end":399.72,"confidence":0.9977348,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20574736595153809},{"word":"router","start":399.72,"end":400.04,"confidence":0.8975362,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.15792447328567505},{"word":"that's","start":400.04,"end":400.28003,"confidence":0.99784493,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1641816347837448},{"word":"probably","start":400.28003,"end":400.6,"confidence":0.99406624,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.13420015573501587},{"word":"why","start":400.6,"end":401.1,"confidence":0.976641,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.12441106140613556},{"word":"because","start":402.04,"end":402.36002,"confidence":0.9552823,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.11588508635759354},{"word":"now","start":402.36002,"end":402.6,"confidence":0.992222,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.14409393072128296},{"word":"that","start":402.6,"end":402.84003,"confidence":0.9702051,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1166396215558052},{"word":"this","start":402.84003,"end":403.305,"confidence":0.9589028,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.133253812789917},{"word":"date","start":403.305,"end":403.54498,"confidence":0.62630653,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.11754651367664336},{"word":"has","start":403.54498,"end":403.785,"confidence":0.99260336,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.14742469787597656},{"word":"happened","start":403.785,"end":404.285,"confidence":0.99629503,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.1461893916130066},{"word":"in","start":404.425,"end":404.745,"confidence":0.9991737,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11378679424524309},{"word":"australia","start":404.745,"end":405.245,"confidence":0.9744096,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.11483672261238098},{"word":"now","start":406.26498,"end":406.66498,"confidence":0.89326495,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.10475440323352814},{"word":"we","start":406.66498,"end":406.82498,"confidence":0.9380194,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11586977541446686},{"word":"need","start":406.82498,"end":406.985,"confidence":0.9975216,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.15336020290851593},{"word":"to","start":406.985,"end":407.145,"confidence":0.99943036,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16235139966011047},{"word":"do","start":407.145,"end":407.305,"confidence":0.9994112,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1825050413608551},{"word":"another","start":407.305,"end":407.785,"confidence":0.99935514,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.14650997519493103},{"word":"reboot","start":407.785,"end":408.285,"confidence":0.86716306,"punctuated_word":"reboot.","sentiment":"neutral","sentiment_score":-0.13015970587730408},{"word":"but","start":408.82498,"end":409.065,"confidence":0.99829954,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08901093155145645},{"word":"that's","start":409.065,"end":409.305,"confidence":0.9982437,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.09322997182607652},{"word":"it","start":409.305,"end":409.625,"confidence":0.98691905,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.07297413796186447},{"word":"it's","start":409.625,"end":409.865,"confidence":0.9995116,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.018242424353957176},{"word":"done","start":409.865,"end":410.345,"confidence":0.99610895,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.02162504382431507},{"word":"so","start":410.345,"end":410.745,"confidence":0.9993494,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0030176006257534027},{"word":"with","start":410.745,"end":411.225,"confidence":0.9973673,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.004800746217370033},{"word":"with","start":411.225,"end":411.465,"confidence":0.9886389,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.012220378965139387},{"word":"the","start":411.465,"end":411.705,"confidence":0.9992372,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010883605107665062},{"word":"other","start":411.705,"end":412.205,"confidence":0.9997124,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.013054855167865751},{"word":"streamers","start":412.345,"end":412.845,"confidence":0.9917013,"punctuated_word":"streamers,","sentiment":"neutral","sentiment_score":0.0020661763846874237},{"word":"it's","start":413.705,"end":413.945,"confidence":0.99920833,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0056795342825353146},{"word":"up","start":413.945,"end":414.10498,"confidence":0.9998222,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.003965967334806919},{"word":"to","start":414.10498,"end":414.26498,"confidence":0.999258,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016350477933883667},{"word":"them","start":414.26498,"end":414.505,"confidence":0.9997079,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.002211757004261017},{"word":"now","start":414.505,"end":414.82498,"confidence":0.9980786,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.0023971758782863617},{"word":"to","start":414.82498,"end":415.225,"confidence":0.99886096,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.001008160412311554},{"word":"unblock","start":415.225,"end":415.725,"confidence":0.99780136,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.008454971015453339},{"word":"the","start":416.10498,"end":416.60498,"confidence":0.91245824,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01686069183051586},{"word":"the","start":418.25998,"end":418.5,"confidence":0.9983375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010737547650933266},{"word":"geo","start":418.5,"end":419.0,"confidence":0.36086547,"punctuated_word":"geo","sentiment":"neutral","sentiment_score":-0.009192552417516708},{"word":"ip","start":419.06,"end":419.56,"confidence":0.9820508,"punctuated_word":"IP.","sentiment":"neutral","sentiment_score":-0.014739382080733776},{"word":"once","start":419.94,"end":420.18,"confidence":0.9880244,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.010871544480323792},{"word":"they","start":420.18,"end":420.34,"confidence":0.9452341,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.00830855406820774},{"word":"unblock","start":420.34,"end":420.81998,"confidence":0.9896196,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.007984969764947891},{"word":"that","start":420.81998,"end":420.97998,"confidence":0.8227112,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.018166154623031616},{"word":"once","start":420.97998,"end":421.22,"confidence":0.99861896,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.03356024622917175},{"word":"they","start":421.22,"end":421.37997,"confidence":0.9956546,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.019118431955575943},{"word":"see","start":421.37997,"end":421.69998,"confidence":0.99825114,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.013826575130224228},{"word":"that","start":421.69998,"end":421.94,"confidence":0.9945861,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.022566229104995728},{"word":"they've","start":421.94,"end":422.18,"confidence":0.9907713,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.024582214653491977},{"word":"received","start":422.18,"end":422.58,"confidence":0.9992514,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.033828891813755035},{"word":"an","start":422.58,"end":422.81998,"confidence":0.99407035,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.013249881565570831},{"word":"update","start":422.81998,"end":423.22,"confidence":0.88721746,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.01058857887983322},{"word":"thing","start":423.22,"end":423.62,"confidence":0.56421065,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.005006074905395508},{"word":"from","start":423.62,"end":424.12,"confidence":0.998409,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01611752063035965},{"word":"from","start":424.58,"end":424.81998,"confidence":0.9554735,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01152852177619934},{"word":"us","start":424.81998,"end":425.31998,"confidence":0.9877206,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.010430680587887764},{"word":"they'll","start":425.78,"end":426.02,"confidence":0.97972035,"punctuated_word":"they'll","sentiment":"neutral","sentiment_score":-0.01203269325196743},{"word":"just","start":426.02,"end":426.5,"confidence":0.99962485,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.003706160932779312},{"word":"click","start":426.5,"end":426.65997,"confidence":0.9915965,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.006062556058168411},{"word":"on","start":426.65997,"end":426.81998,"confidence":0.9990087,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.001003175973892212},{"word":"it","start":426.81998,"end":427.13998,"confidence":0.96249497,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.009944595396518707},{"word":"download","start":427.13998,"end":427.62,"confidence":0.99900216,"punctuated_word":"download","sentiment":"neutral","sentiment_score":-0.03930873051285744},{"word":"the","start":427.62,"end":427.86,"confidence":0.99407506,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017133120447397232},{"word":"update","start":427.86,"end":428.18,"confidence":0.95203614,"punctuated_word":"update,","sentiment":"neutral","sentiment_score":-0.02045462466776371},{"word":"and","start":428.18,"end":428.34,"confidence":0.9987576,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.024738188832998276},{"word":"that's","start":428.34,"end":428.58,"confidence":0.9987085,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.035493772476911545},{"word":"it","start":428.58,"end":429.08,"confidence":0.9957816,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.05664113163948059},{"word":"it's","start":430.115,"end":430.355,"confidence":0.9942459,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1027006134390831},{"word":"a","start":430.355,"end":430.515,"confidence":0.99933124,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10547587275505066},{"word":"simple","start":430.515,"end":430.835,"confidence":0.9996345,"punctuated_word":"simple","sentiment":"neutral","sentiment_score":-0.10077804327011108},{"word":"process","start":430.835,"end":431.23502,"confidence":0.98361003,"punctuated_word":"process,","sentiment":"neutral","sentiment_score":-0.11938273906707764},{"word":"but","start":431.23502,"end":431.475,"confidence":0.99901307,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1254483461380005},{"word":"it","start":431.475,"end":431.975,"confidence":0.9924729,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.18416088819503784},{"word":"can","start":432.035,"end":432.275,"confidence":0.9658107,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.23781050741672516},{"word":"be","start":432.275,"end":432.435,"confidence":0.9989681,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23604454100131989},{"word":"a","start":432.435,"end":432.515,"confidence":0.9993919,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.30059918761253357},{"word":"real","start":432.515,"end":432.755,"confidence":0.9991454,"punctuated_word":"real","sentiment":"negative","sentiment_score":-0.4056801199913025},{"word":"pain","start":432.755,"end":432.995,"confidence":0.991467,"punctuated_word":"pain","sentiment":"neutral","sentiment_score":-0.3036526143550873},{"word":"in","start":432.995,"end":433.155,"confidence":0.9969752,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.35560929775238037},{"word":"the","start":433.155,"end":433.23502,"confidence":0.9993286,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28144270181655884},{"word":"backside","start":433.23502,"end":433.635,"confidence":0.95241725,"punctuated_word":"backside","sentiment":"neutral","sentiment_score":-0.30052515864372253},{"word":"when","start":433.635,"end":434.115,"confidence":0.9421337,"punctuated_word":"when,","sentiment":"neutral","sentiment_score":-0.2341668605804443},{"word":"you","start":434.115,"end":434.355,"confidence":0.99941003,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1977764517068863},{"word":"know","start":434.355,"end":434.855,"confidence":0.9900542,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.18385891616344452},{"word":"people","start":435.875,"end":436.195,"confidence":0.9734244,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.1988888382911682},{"word":"we","start":436.355,"end":436.595,"confidence":0.551854,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16355657577514648},{"word":"want","start":436.595,"end":436.755,"confidence":0.9821108,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.21837195754051208},{"word":"people","start":436.755,"end":437.075,"confidence":0.99850756,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.2086974531412125},{"word":"to","start":437.075,"end":437.155,"confidence":0.45671168,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2773495018482208},{"word":"act","start":437.155,"end":437.395,"confidence":0.85405,"punctuated_word":"act","sentiment":"neutral","sentiment_score":-0.2186323255300522},{"word":"straight","start":437.395,"end":437.635,"confidence":0.98585284,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.2614579498767853},{"word":"away","start":437.635,"end":437.875,"confidence":0.8124809,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":-0.18407252430915833},{"word":"but","start":437.875,"end":438.115,"confidence":0.98959154,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11721444875001907},{"word":"it","start":438.115,"end":438.195,"confidence":0.76745635,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1754312664270401},{"word":"doesn't","start":438.195,"end":438.515,"confidence":0.9968125,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.18486163020133972},{"word":"happen","start":438.515,"end":438.915,"confidence":0.9517218,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":-0.20086506009101868},{"word":"unfortunately","start":438.915,"end":439.415,"confidence":0.9979684,"punctuated_word":"unfortunately.","sentiment":"neutral","sentiment_score":-0.2004877477884293},{"word":"yeah","start":440.995,"end":441.23502,"confidence":0.7439834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06565605103969574},{"word":"so","start":441.23502,"end":441.475,"confidence":0.9918486,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09013283252716064},{"word":"sorry","start":441.475,"end":441.795,"confidence":0.97981894,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.1444663405418396},{"word":"about","start":441.795,"end":442.035,"confidence":0.99968505,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.14673863351345062},{"word":"that","start":442.035,"end":442.275,"confidence":0.79430604,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12834332883358002},{"word":"but","start":442.275,"end":442.515,"confidence":0.9255351,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":-0.03128199279308319},{"word":"yeah","start":442.515,"end":442.755,"confidence":0.9934217,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.009204193018376827},{"word":"we'll","start":442.755,"end":442.915,"confidence":0.99933565,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.050649493932724},{"word":"get","start":442.915,"end":443.155,"confidence":0.9996326,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.08673498034477234},{"word":"all","start":443.155,"end":443.315,"confidence":0.9979553,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.027201972901821136},{"word":"that","start":443.315,"end":443.815,"confidence":0.7334603,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.033830806612968445},{"word":"we'll","start":443.875,"end":444.115,"confidence":0.97516346,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.05183054134249687},{"word":"get","start":444.115,"end":444.275,"confidence":0.9919783,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.09035520255565643},{"word":"well","start":445.34,"end":445.5,"confidence":0.9849291,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.0758008286356926},{"word":"look","start":445.5,"end":445.58002,"confidence":0.7385875,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.08111733943223953},{"word":"i'm","start":445.58002,"end":445.74002,"confidence":0.99929416,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0800330862402916},{"word":"gonna","start":445.74002,"end":445.98,"confidence":0.99504787,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.08094121515750885},{"word":"start","start":445.98,"end":446.22,"confidence":0.99756026,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.06232932582497597},{"word":"giving","start":446.22,"end":446.46002,"confidence":0.99935514,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.05341760814189911},{"word":"them","start":446.46002,"end":446.62,"confidence":0.9987565,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.02671637386083603},{"word":"a","start":446.62,"end":446.78,"confidence":0.9980977,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05151810869574547},{"word":"call","start":446.78,"end":447.26,"confidence":0.95976853,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.03372441977262497},{"word":"if","start":447.26,"end":447.5,"confidence":0.9992219,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.004728145897388458},{"word":"not","start":447.5,"end":447.74002,"confidence":0.99990726,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0398709662258625},{"word":"myself","start":447.74002,"end":448.24002,"confidence":0.9895563,"punctuated_word":"myself,","sentiment":"neutral","sentiment_score":-0.04071442782878876},{"word":"i'll","start":448.62,"end":448.86002,"confidence":0.97545815,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004958423785865307},{"word":"get","start":448.86002,"end":449.26,"confidence":0.9995497,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.03422677516937256},{"word":"the","start":449.26,"end":449.34,"confidence":0.953506,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03291263431310654},{"word":"team","start":449.34,"end":449.66,"confidence":0.9226734,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.03563544154167175},{"word":"to","start":449.66,"end":449.82,"confidence":0.997775,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005617812275886536},{"word":"do","start":449.82,"end":449.98,"confidence":0.9998117,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0007582828402519226},{"word":"it","start":449.98,"end":450.14,"confidence":0.9971876,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0028009042143821716},{"word":"alright","start":450.14,"end":450.64,"confidence":0.9965508,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.17900270223617554},{"word":"alright","start":452.78,"end":453.18002,"confidence":0.9963883,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.33938294649124146},{"word":"you","start":453.18002,"end":453.34,"confidence":0.9995003,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4124293923377991},{"word":"have","start":453.34,"end":453.41998,"confidence":0.99993575,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5011783242225647},{"word":"a","start":453.41998,"end":453.5,"confidence":0.9996742,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.477089524269104},{"word":"lovely","start":453.5,"end":453.90002,"confidence":0.99999154,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.4768639206886291},{"word":"day","start":453.90002,"end":454.22,"confidence":0.9998263,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4498817324638366},{"word":"everything","start":454.22,"end":454.62,"confidence":0.99735296,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.1785207837820053},{"word":"else","start":454.62,"end":454.94,"confidence":0.9999646,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.1757175326347351},{"word":"alright","start":454.94,"end":455.44,"confidence":0.98759,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":0.15346699953079224},{"word":"okay","start":457.42,"end":457.82,"confidence":0.9969009,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16713270545005798},{"word":"good","start":457.82,"end":458.06,"confidence":0.995526,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3779151439666748},{"word":"on","start":458.06,"end":458.30002,"confidence":0.994843,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.4698951840400696},{"word":"you","start":458.30002,"end":458.7,"confidence":0.9989855,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36616700887680054},{"word":"alright","start":458.7,"end":459.02002,"confidence":0.99837685,"punctuated_word":"Alright","sentiment":"positive","sentiment_score":0.35255444049835205},{"word":"then","start":459.02002,"end":459.34,"confidence":0.67105955,"punctuated_word":"then,","sentiment":"positive","sentiment_score":0.4395622909069062},{"word":"love","start":459.34,"end":459.84,"confidence":0.9786625,"punctuated_word":"love.","sentiment":"positive","sentiment_score":0.4487486779689789},{"word":"have","start":460.69693,"end":460.77695,"confidence":0.99052304,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.45237383246421814},{"word":"a","start":460.77695,"end":460.93695,"confidence":0.9062448,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4744373559951782},{"word":"good","start":460.93695,"end":461.09695,"confidence":0.82773715,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3990981578826904},{"word":"afternoon","start":461.09695,"end":461.59695,"confidence":0.9978213,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3495084047317505},{"word":"bye","start":461.65695,"end":461.73694,"confidence":0.9981464,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.34551331400871277},{"word":"bye","start":461.73694,"end":462.21695,"confidence":0.7391019,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.22750645875930783},{"word":"bye","start":462.21695,"end":462.69693,"confidence":0.947791,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.20372256636619568},{"word":"bye","start":462.69693,"end":463.19693,"confidence":0.9898597,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2004999965429306}],"paragraphs":{"transcript":"\nGood afternoon. Airtel tech support. I'm good. How are you? Yeah.\n\nThat's all been that's all been done. We're just waiting now for whoever the stream is at to receive the update database, which is normally sent it's already been sent in. It's up to them now to see it and unblock it. So everything's all been done from our end. It's located now back in Oceania, Australia, Melbourne, Victoria.\n\nNetwork's here. Name's here. Everything's here. So because they saw that the name was from outside of Australia, now it's been relocated back here. Database has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database.\n\nSo then they'll just lift this, whatever it is, and that's it. Away you go. You might go to Advanced Health if you wanna give them a call. I mean, it everything's all done from our end. Sorry?\n\nShit. How how many how many you got? Netflix Netflix shouldn't be working as far as I know because other customers are used. And then and then you okay. So who who who are the other ones then?\n\nWe might be able to ring them up. Who? Our Prime. Yep. Yeah.\n\nAmazon. Oh, that no. They should lift that up. So it was Amazon. No.\n\nIt was pretty quick with that. B b. Yeah. I know I know Stan and but Paramount, they should look. They they'll they've already received the updated database, so it could be in any any time today that they'll all the screens should come back on.\n\nOtherwise, you can go to your TV settings and delete the history and catch it and see if that helps. But normally, it it'll be the information that's been sent out, which is it's an automated system that gets sent out weekly. And so yeah. Just just just depends on the situation. Just depends on the situation.\n\nIn this case, the streamers, all the ones that are here in Australia, they've all been advised. So it's up to them now once they receive the information. They should have received it this morning just to unblock and that's it. Just yeah. Because, I mean, the IP, the geo IP has been now relocate the location is Melbourne.\n\nSo it's in Australia, so it's not outside of Australia. And that's part that's part of the process. Sorry? No. No.\n\nNo. It's it's just a one this is just a one time thing. It's a one time thing that we've had to upgrade. Last year, we received all these compliances from the government, upgrading all the network bandwidth and boost and all that. We have to do that by the September, which that's been done.\n\nThat's all upgraded on the NBN network and all the private embedded networks. In this case, I think your super networks, if I'm not wrong. Yeah. Because it's just it's just super networks that we're having this problem with at the moment. So that's that's all been updated.\n\nThat's all done. What else? What else? What else? Now we're just waiting for the streamers to to update the database.\n\nThat's it. I'm gonna I'm gonna start calling each well, not myself, but I'll get people in charge of our department to start calling and say, listen. Can you please update your database with blah blah blah blah? And, hopefully, that'll just speed up the process. So now everybody that's on Super Networks has had the same problem.\n\nI I I complains complains of being maxed because everybody wants to watch TV. Yeah. No. No. Look.\n\nI I I totally understand. Everyone's different. People some people don't care. Other people care. And other people you know?\n\nObviously, everybody has a different needs. You know what I mean? Yeah. So that that's not a problem. We we've done everything with the we've let no.\n\nThat's alright. It's all done. I think you should have received an email this morning that hang on. Let me have a look. Where are we?\n\nYeah. No. That's that's all good. It was yeah. Well, that's that's what happened.\n\nLet's see. What happens, all the transit or the Internet, they don't have a specific provider here in Australia. It all comes from either Europe, Canada, or The USA. But we The USA has got the highest level of security protection, so we choose them. We prefer them.\n\nAnd, like, Telstra, Optus, and all your major use the same Internet service provider or the IP transit provider here in Australia. It's the same one. However, once it initiates, it depends on on the end result. In this case, the end result, when they did the routing and all the technical side of it, it routed back to The USA. So it was sowing a USA location.\n\nSo that popped up the red flags to some of the streamers, which I don't know why the hell they do that because Netflix works. Netflix is is a streamer all over all over the world. You know? So they didn't do nothing. Yeah.\n\nYep. Yeah. Yeah. But Netflix would because maybe you've reset rebooted the router. That's probably why.\n\nBecause now that this date has happened in Australia, now we need to do another reboot. But that's it. It's done. So with with the other streamers, it's up to them now to unblock the the geo IP. Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it.\n\nIt's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately. Yeah. So sorry about that. But, yeah, we'll get all that. We'll get well, look.\n\nI'm gonna start giving them a call. If not myself, I'll get the team to do it. Alright? Alright. You have a lovely day.\n\nEverything else alright? Okay. Good on you. Alright then, love. Have a good afternoon.\n\nBye bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.33503060042858124},{"text":"Airtel tech support.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.18839238087336221},{"text":"I'm good.","start":4.08,"end":4.56,"sentiment":"positive","sentiment_score":0.5489580035209656},{"text":"How are you?","start":4.56,"end":5.38,"sentiment":"positive","sentiment_score":0.3384292622407277},{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.05714727193117142}],"sentiment":"neutral","sentiment_score":0.3095990371975032,"num_words":11,"start":0.48,"end":10.24},{"sentences":[{"text":"That's all been that's all been done.","start":10.24,"end":12.0,"sentiment":"neutral","sentiment_score":0.11014830959694726},{"text":"We're just waiting now for whoever the stream is at to receive the update database, which is normally sent it's already been sent in.","start":12.0,"end":20.985,"sentiment":"neutral","sentiment_score":0.04833626747131348},{"text":"It's up to them now to see it and unblock it.","start":20.985,"end":23.485,"sentiment":"neutral","sentiment_score":0.046783119440078735},{"text":"So everything's all been done from our end.","start":23.865,"end":25.945,"sentiment":"neutral","sentiment_score":0.09616694319993258},{"text":"It's located now back in Oceania, Australia, Melbourne, Victoria.","start":25.945,"end":30.4,"sentiment":"neutral","sentiment_score":0.04425222468045023}],"sentiment":"neutral","sentiment_score":0.061242855390754795,"num_words":59,"start":10.24,"end":30.4},{"sentences":[{"text":"Network's here.","start":31.26,"end":32.38,"sentiment":"neutral","sentiment_score":0.02900521829724312},{"text":"Name's here.","start":32.38,"end":32.94,"sentiment":"neutral","sentiment_score":0.03132603503763676},{"text":"Everything's here.","start":32.94,"end":33.74,"sentiment":"neutral","sentiment_score":0.04576018452644348},{"text":"So because they saw that the name was from outside of Australia, now it's been relocated back here.","start":33.74,"end":41.28,"sentiment":"neutral","sentiment_score":0.00958776142862108},{"text":"Database has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database.","start":41.905003,"end":50.405,"sentiment":"neutral","sentiment_score":0.03131058558144353}],"sentiment":"neutral","sentiment_score":0.023339031831077908,"num_words":46,"start":31.26,"end":50.405},{"sentences":[{"text":"So then they'll just lift this, whatever it is, and that's it.","start":52.305,"end":55.98,"sentiment":"neutral","sentiment_score":0.05423072725534439},{"text":"Away you go.","start":55.98,"end":56.86,"sentiment":"neutral","sentiment_score":0.07050794114669164},{"text":"You might go to Advanced Health if you wanna give them a call.","start":56.86,"end":59.5,"sentiment":"neutral","sentiment_score":0.029848713571062453},{"text":"I mean, it everything's all done from our end.","start":59.5,"end":61.6,"sentiment":"neutral","sentiment_score":0.00687727394203345},{"text":"Sorry?","start":64.7,"end":65.2,"sentiment":"neutral","sentiment_score":-0.12171217799186708}],"sentiment":"neutral","sentiment_score":0.031329187221432984,"num_words":38,"start":52.305,"end":65.2},{"sentences":[{"text":"Shit.","start":68.355,"end":68.515,"sentiment":"neutral","sentiment_score":-0.07425142079591751},{"text":"How how many how many you got?","start":68.515,"end":70.135,"sentiment":"neutral","sentiment_score":-0.017710161794509207},{"text":"Netflix Netflix shouldn't be working as far as I know because other customers are used.","start":74.035,"end":78.375,"sentiment":"neutral","sentiment_score":-0.13215995182593662},{"text":"And then and then you okay.","start":80.515,"end":82.535,"sentiment":"neutral","sentiment_score":-0.09357198576132457},{"text":"So who who who are the other ones then?","start":85.37,"end":87.69,"sentiment":"neutral","sentiment_score":-0.06432748834292094}],"sentiment":"neutral","sentiment_score":-0.08739476685265177,"num_words":38,"start":68.355,"end":87.69},{"sentences":[{"text":"We might be able to ring them up.","start":87.69,"end":89.39,"sentiment":"neutral","sentiment_score":-0.03428754338528961},{"text":"Who?","start":91.69,"end":92.19,"sentiment":"neutral","sentiment_score":-0.01681414619088173},{"text":"Our Prime.","start":93.130005,"end":93.770004,"sentiment":"neutral","sentiment_score":-0.00006455648690462112},{"text":"Yep.","start":93.770004,"end":94.25,"sentiment":"neutral","sentiment_score":0.012703018262982368},{"text":"Yeah.","start":94.25,"end":94.57,"sentiment":"neutral","sentiment_score":0.020553700625896457}],"sentiment":"neutral","sentiment_score":-0.01984514518139454,"num_words":13,"start":87.69,"end":94.57},{"sentences":[{"text":"Amazon.","start":94.57,"end":95.07,"sentiment":"neutral","sentiment_score":0.006019654683768749},{"text":"Oh, that no.","start":95.875,"end":96.435,"sentiment":"neutral","sentiment_score":-0.028145838839312393},{"text":"They should lift that up.","start":96.435,"end":97.395,"sentiment":"neutral","sentiment_score":-0.034107650816440585},{"text":"So it was Amazon.","start":97.395,"end":98.195,"sentiment":"neutral","sentiment_score":-0.010588918346911669},{"text":"No.","start":98.195,"end":98.435,"sentiment":"neutral","sentiment_score":-0.02300959080457687}],"sentiment":"neutral","sentiment_score":-0.02245152715061392,"num_words":14,"start":94.57,"end":98.435},{"sentences":[{"text":"It was pretty quick with that.","start":98.435,"end":99.895,"sentiment":"neutral","sentiment_score":0.024153164587914944},{"text":"B b.","start":100.674995,"end":102.375,"sentiment":"neutral","sentiment_score":0.006398940924555063},{"text":"Yeah.","start":103.634995,"end":103.875,"sentiment":"neutral","sentiment_score":0.009230783209204674},{"text":"I know I know Stan and but Paramount, they should look.","start":103.875,"end":109.06,"sentiment":"neutral","sentiment_score":-0.015414245426654816},{"text":"They they'll they've already received the updated database, so it could be in any any time today that they'll all the screens should come back on.","start":109.06,"end":118.12,"sentiment":"neutral","sentiment_score":0.029934665367293816}],"sentiment":"neutral","sentiment_score":0.01686287505309219,"num_words":46,"start":98.435,"end":118.12},{"sentences":[{"text":"Otherwise, you can go to your TV settings and delete the history and catch it and see if that helps.","start":119.3,"end":125.354996,"sentiment":"neutral","sentiment_score":0.028214288223534823},{"text":"But normally, it it'll be the information that's been sent out, which is it's an automated system that gets sent out weekly.","start":125.354996,"end":133.455,"sentiment":"neutral","sentiment_score":-0.24756096879189665},{"text":"And so yeah.","start":134.45999,"end":138.33,"sentiment":"neutral","sentiment_score":-0.19702315082152685},{"text":"Just just just depends on the situation.","start":149.895,"end":152.155,"sentiment":"neutral","sentiment_score":-0.0252417368548257},{"text":"Just depends on the situation.","start":153.095,"end":154.47499,"sentiment":"neutral","sentiment_score":-0.04664039313793182}],"sentiment":"neutral","sentiment_score":-0.10321086184366753,"num_words":57,"start":119.3,"end":154.47499},{"sentences":[{"text":"In this case, the streamers, all the ones that are here in Australia, they've all been advised.","start":154.535,"end":160.855,"sentiment":"neutral","sentiment_score":0.027285988606950817},{"text":"So it's up to them now once they receive the information.","start":160.855,"end":163.175,"sentiment":"neutral","sentiment_score":0.05979213389483365},{"text":"They should have received it this morning just to unblock and that's it.","start":163.175,"end":168.9,"sentiment":"neutral","sentiment_score":0.059866866240134604},{"text":"Just yeah.","start":168.9,"end":169.54,"sentiment":"neutral","sentiment_score":0.06512989848852158},{"text":"Because, I mean, the IP, the geo IP has been now relocate the location is Melbourne.","start":169.54,"end":175.4,"sentiment":"neutral","sentiment_score":0.020414136233739555}],"sentiment":"neutral","sentiment_score":0.039944585033897625,"num_words":59,"start":154.535,"end":175.4},{"sentences":[{"text":"So it's in Australia, so it's not outside of Australia.","start":176.42,"end":179.23999,"sentiment":"neutral","sentiment_score":-0.011089350888505578},{"text":"And that's part that's part of the process.","start":179.615,"end":181.715,"sentiment":"neutral","sentiment_score":0.05894863000139594},{"text":"Sorry?","start":182.015,"end":182.515,"sentiment":"neutral","sentiment_score":-0.08474180102348328},{"text":"No.","start":185.615,"end":185.85501,"sentiment":"neutral","sentiment_score":-0.332334965467453},{"text":"No.","start":185.85501,"end":186.095,"sentiment":"neutral","sentiment_score":-0.3131975531578064}],"sentiment":"neutral","sentiment_score":-0.017598989929649093,"num_words":21,"start":176.42,"end":186.095},{"sentences":[{"text":"No.","start":186.095,"end":186.335,"sentiment":"negative","sentiment_score":-0.33541786670684814},{"text":"It's it's just a one this is just a one time thing.","start":186.335,"end":188.99501,"sentiment":"neutral","sentiment_score":-0.32952432334423065},{"text":"It's a one time thing that we've had to upgrade.","start":190.41501,"end":192.91501,"sentiment":"neutral","sentiment_score":-0.08732010386884212},{"text":"Last year, we received all these compliances from the government, upgrading all the network bandwidth and boost and all that.","start":194.09,"end":200.96999,"sentiment":"neutral","sentiment_score":0.010945367254316806},{"text":"We have to do that by the September, which that's been done.","start":200.96999,"end":204.89,"sentiment":"neutral","sentiment_score":0.016087545702854793}],"sentiment":"neutral","sentiment_score":-0.08638096167282625,"num_words":55,"start":186.095,"end":204.89},{"sentences":[{"text":"That's all upgraded on the NBN network and all the private embedded networks.","start":204.89,"end":208.56999,"sentiment":"neutral","sentiment_score":0.06940380541177896},{"text":"In this case, I think your super networks, if I'm not wrong.","start":208.56999,"end":211.785,"sentiment":"neutral","sentiment_score":0.050246269442141056},{"text":"Yeah.","start":212.885,"end":213.125,"sentiment":"neutral","sentiment_score":0.13292308151721954},{"text":"Because it's just it's just super networks that we're having this problem with at the moment.","start":213.125,"end":217.22499,"sentiment":"neutral","sentiment_score":-0.0768160613370128},{"text":"So that's that's all been updated.","start":218.325,"end":219.925,"sentiment":"neutral","sentiment_score":0.16119379798571268}],"sentiment":"neutral","sentiment_score":0.028671533160377294,"num_words":48,"start":204.89,"end":219.925},{"sentences":[{"text":"That's all done.","start":219.925,"end":220.905,"sentiment":"neutral","sentiment_score":0.20164703826109567},{"text":"What else?","start":221.44499,"end":221.925,"sentiment":"neutral","sentiment_score":0.0046882424503564835},{"text":"What else?","start":221.925,"end":222.325,"sentiment":"neutral","sentiment_score":-0.013944120146334171},{"text":"What else?","start":222.325,"end":222.78,"sentiment":"neutral","sentiment_score":-0.017270230688154697},{"text":"Now we're just waiting for the streamers to to update the database.","start":222.86,"end":228.64,"sentiment":"neutral","sentiment_score":-0.0020627931226044893}],"sentiment":"neutral","sentiment_score":0.025101684787798496,"num_words":21,"start":219.925,"end":228.64},{"sentences":[{"text":"That's it.","start":229.66,"end":230.06,"sentiment":"neutral","sentiment_score":-0.03221552353352308},{"text":"I'm gonna I'm gonna start calling each well, not myself, but I'll get people in charge of our department to start calling and say, listen.","start":230.06,"end":236.985,"sentiment":"neutral","sentiment_score":0.07165287896990775},{"text":"Can you please update your database with blah blah blah blah?","start":236.985,"end":240.345,"sentiment":"neutral","sentiment_score":0.06366780840537765},{"text":"And, hopefully, that'll just speed up the process.","start":240.345,"end":242.685,"sentiment":"neutral","sentiment_score":0.14992092922329903},{"text":"So now everybody that's on Super Networks has had the same problem.","start":243.545,"end":248.765,"sentiment":"neutral","sentiment_score":-0.19060000427998602}],"sentiment":"neutral","sentiment_score":0.023093175897695894,"num_words":58,"start":229.66,"end":248.765},{"sentences":[{"text":"I I I complains complains of being maxed because everybody wants to watch TV.","start":251.89,"end":257.51,"sentiment":"neutral","sentiment_score":-0.2658483939511435},{"text":"Yeah.","start":263.33002,"end":263.83002,"sentiment":"neutral","sentiment_score":-0.03513769060373306},{"text":"No.","start":266.58502,"end":266.74503,"sentiment":"neutral","sentiment_score":-0.14277255535125732},{"text":"No.","start":266.74503,"end":266.98502,"sentiment":"neutral","sentiment_score":-0.13303759694099426},{"text":"Look.","start":266.98502,"end":267.30502,"sentiment":"neutral","sentiment_score":-0.058409787714481354}],"sentiment":"neutral","sentiment_score":-0.22729084144035974,"num_words":18,"start":251.89,"end":267.30502},{"sentences":[{"text":"I I I totally understand.","start":267.30502,"end":268.765,"sentiment":"neutral","sentiment_score":-0.0504568949341774},{"text":"Everyone's different.","start":269.225,"end":270.285,"sentiment":"neutral","sentiment_score":-0.10370225459337234},{"text":"People some people don't care.","start":272.265,"end":274.185,"sentiment":"neutral","sentiment_score":-0.12653988897800444},{"text":"Other people care.","start":274.185,"end":274.98502,"sentiment":"neutral","sentiment_score":-0.07183763384819031},{"text":"And other people you know?","start":274.98502,"end":276.445,"sentiment":"neutral","sentiment_score":-0.04708413258194923}],"sentiment":"neutral","sentiment_score":-0.07716609966009855,"num_words":20,"start":267.30502,"end":276.445},{"sentences":[{"text":"Obviously, everybody has a different needs.","start":276.665,"end":278.58502,"sentiment":"neutral","sentiment_score":-0.08485488717754681},{"text":"You know what I mean?","start":278.58502,"end":279.64502,"sentiment":"neutral","sentiment_score":-0.06662564426660537},{"text":"Yeah.","start":280.46,"end":280.69998,"sentiment":"neutral","sentiment_score":-0.0002965591847896576},{"text":"So that that's not a problem.","start":280.69998,"end":281.97998,"sentiment":"neutral","sentiment_score":0.05499387284119924},{"text":"We we've done everything with the we've let no.","start":281.97998,"end":288.38,"sentiment":"neutral","sentiment_score":-0.014186539169814851}],"sentiment":"neutral","sentiment_score":-0.023713693298675394,"num_words":27,"start":276.665,"end":288.38},{"sentences":[{"text":"That's alright.","start":288.38,"end":288.94,"sentiment":"neutral","sentiment_score":0.05089131975546479},{"text":"It's all done.","start":288.94,"end":289.5,"sentiment":"neutral","sentiment_score":0.2129326562086741},{"text":"I think you should have received an email this morning that hang on.","start":289.5,"end":295.645,"sentiment":"neutral","sentiment_score":0.1302261845423625},{"text":"Let me have a look.","start":295.645,"end":296.705,"sentiment":"neutral","sentiment_score":0.02661813460290432},{"text":"Where are we?","start":301.965,"end":302.865,"sentiment":"neutral","sentiment_score":-0.009769498060146967}],"sentiment":"neutral","sentiment_score":0.09758858407775943,"num_words":26,"start":288.38,"end":302.865},{"sentences":[{"text":"Yeah.","start":316.13998,"end":316.46,"sentiment":"neutral","sentiment_score":0.005508299916982651},{"text":"No.","start":316.46,"end":316.62,"sentiment":"neutral","sentiment_score":-0.017236851155757904},{"text":"That's that's all good.","start":316.62,"end":317.58,"sentiment":"neutral","sentiment_score":0.009289593668654561},{"text":"It was yeah.","start":317.58,"end":320.71503,"sentiment":"neutral","sentiment_score":-0.03552896901965141},{"text":"Well, that's that's what happened.","start":320.71503,"end":321.99503,"sentiment":"neutral","sentiment_score":-0.03460853323340416}],"sentiment":"neutral","sentiment_score":-0.018157124985009432,"num_words":14,"start":316.13998,"end":321.99503},{"sentences":[{"text":"Let's see.","start":321.99503,"end":322.635,"sentiment":"neutral","sentiment_score":0.006959537044167519},{"text":"What happens, all the transit or the Internet, they don't have a specific provider here in Australia.","start":322.635,"end":329.375,"sentiment":"neutral","sentiment_score":-0.024059722419170773},{"text":"It all comes from either Europe, Canada, or The USA.","start":330.71503,"end":334.37997,"sentiment":"neutral","sentiment_score":-0.005452849715948105},{"text":"But we The USA has got the highest level of security protection, so we choose them.","start":336.12,"end":340.84,"sentiment":"neutral","sentiment_score":0.11154331360012293},{"text":"We prefer them.","start":340.84,"end":341.9,"sentiment":"neutral","sentiment_score":0.16921895494063696}],"sentiment":"neutral","sentiment_score":0.0383901078797256,"num_words":48,"start":321.99503,"end":341.9},{"sentences":[{"text":"And, like, Telstra, Optus, and all your major use the same Internet service provider or the IP transit provider here in Australia.","start":342.19998,"end":351.865,"sentiment":"neutral","sentiment_score":0.025526905178346417},{"text":"It's the same one.","start":351.865,"end":353.085,"sentiment":"neutral","sentiment_score":0.025618968065828085},{"text":"However, once it initiates, it depends on on the end result.","start":353.22498,"end":357.485,"sentiment":"neutral","sentiment_score":-0.010643935000354593},{"text":"In this case, the end result, when they did the routing and all the technical side of it, it routed back to The USA.","start":357.705,"end":364.51,"sentiment":"neutral","sentiment_score":-0.007310670994532605},{"text":"So it was sowing a USA location.","start":364.57,"end":367.31,"sentiment":"neutral","sentiment_score":-0.0221112317272595}],"sentiment":"neutral","sentiment_score":0.0031874966944622643,"num_words":68,"start":342.19998,"end":367.31},{"sentences":[{"text":"So that popped up the red flags to some of the streamers, which I don't know why the hell they do that because Netflix works.","start":368.17,"end":374.51,"sentiment":"neutral","sentiment_score":-0.14506665199995042},{"text":"Netflix is is a streamer all over all over the world.","start":376.05502,"end":378.855,"sentiment":"neutral","sentiment_score":0.1837261752648787},{"text":"You know?","start":378.855,"end":379.17502,"sentiment":"neutral","sentiment_score":0.05101548507809639},{"text":"So they didn't do nothing.","start":379.17502,"end":380.39502,"sentiment":"neutral","sentiment_score":-0.024581384658813477},{"text":"Yeah.","start":389.095,"end":389.595,"sentiment":"neutral","sentiment_score":-0.03299076110124588}],"sentiment":"neutral","sentiment_score":-0.037716933780095795,"num_words":44,"start":368.17,"end":389.595},{"sentences":[{"text":"Yep.","start":390.04,"end":390.54,"sentiment":"neutral","sentiment_score":-0.030590802431106567},{"text":"Yeah.","start":394.12003,"end":394.62003,"sentiment":"neutral","sentiment_score":-0.02765478938817978},{"text":"Yeah.","start":395.40002,"end":395.90002,"sentiment":"neutral","sentiment_score":-0.03734205663204193},{"text":"But Netflix would because maybe you've reset rebooted the router.","start":396.12003,"end":400.04,"sentiment":"neutral","sentiment_score":-0.1516527719795704},{"text":"That's probably why.","start":400.04,"end":401.1,"sentiment":"neutral","sentiment_score":-0.14093095064163208}],"sentiment":"neutral","sentiment_score":-0.12718176376074553,"num_words":16,"start":390.04,"end":401.1},{"sentences":[{"text":"Because now that this date has happened in Australia, now we need to do another reboot.","start":402.04,"end":408.285,"sentiment":"neutral","sentiment_score":-0.13407294219359756},{"text":"But that's it.","start":408.82498,"end":409.625,"sentiment":"neutral","sentiment_score":-0.0850716804464658},{"text":"It's done.","start":409.625,"end":410.345,"sentiment":"neutral","sentiment_score":-0.019933734089136124},{"text":"So with with the other streamers, it's up to them now to unblock the the geo IP.","start":410.345,"end":419.56,"sentiment":"neutral","sentiment_score":0.000638859866953948},{"text":"Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it.","start":419.94,"end":429.08,"sentiment":"neutral","sentiment_score":-0.017935091422663793}],"sentiment":"neutral","sentiment_score":-0.04482517592752209,"num_words":65,"start":402.04,"end":429.08},{"sentences":[{"text":"It's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately.","start":430.115,"end":439.415,"sentiment":"neutral","sentiment_score":-0.21283333798249562},{"text":"Yeah.","start":440.995,"end":441.23502,"sentiment":"neutral","sentiment_score":-0.06565605103969574},{"text":"So sorry about that.","start":441.23502,"end":442.275,"sentiment":"neutral","sentiment_score":-0.12742028385400772},{"text":"But, yeah, we'll get all that.","start":442.275,"end":443.815,"sentiment":"neutral","sentiment_score":-0.036749175594498716},{"text":"We'll get well, look.","start":443.875,"end":445.58002,"sentiment":"neutral","sentiment_score":0.07477597799152136}],"sentiment":"neutral","sentiment_score":-0.15292729927847784,"num_words":45,"start":430.115,"end":445.58002},{"sentences":[{"text":"I'm gonna start giving them a call.","start":445.58002,"end":447.26,"sentiment":"neutral","sentiment_score":0.055525733956268856},{"text":"If not myself, I'll get the team to do it.","start":447.26,"end":450.14,"sentiment":"neutral","sentiment_score":-0.016601324174553157},{"text":"Alright?","start":450.14,"end":450.64,"sentiment":"neutral","sentiment_score":0.17900270223617554},{"text":"Alright.","start":452.78,"end":453.18002,"sentiment":"positive","sentiment_score":0.33938294649124146},{"text":"You have a lovely day.","start":453.18002,"end":454.22,"sentiment":"positive","sentiment_score":0.4634885787963867}],"sentiment":"neutral","sentiment_score":0.12743730994407088,"num_words":24,"start":445.58002,"end":454.22},{"sentences":[{"text":"Everything else alright?","start":454.22,"end":455.44,"sentiment":"neutral","sentiment_score":0.1692351053158442},{"text":"Okay.","start":457.42,"end":457.82,"sentiment":"neutral","sentiment_score":0.16713270545005798},{"text":"Good on you.","start":457.82,"end":458.7,"sentiment":"positive","sentiment_score":0.40465911229451496},{"text":"Alright then, love.","start":458.7,"end":459.84,"sentiment":"positive","sentiment_score":0.41362180312474567},{"text":"Have a good afternoon.","start":460.69693,"end":461.59695,"sentiment":"positive","sentiment_score":0.4188544377684593}],"sentiment":"positive","sentiment_score":0.34322132276637213,"num_words":14,"start":454.22,"end":461.59695},{"sentences":[{"text":"Bye bye.","start":461.65695,"end":462.21695,"sentiment":"neutral","sentiment_score":0.2865098863840103},{"text":"Bye.","start":462.21695,"end":462.69693,"sentiment":"neutral","sentiment_score":0.20372256636619568},{"text":"Bye.","start":462.69693,"end":463.19693,"sentiment":"neutral","sentiment_score":0.2004999965429306}],"sentiment":"neutral","sentiment_score":0.24431058391928673,"num_words":4,"start":461.65695,"end":463.19693}]}}]},{"alternatives":[{"transcript":"Oh, hi. How are you? Good. Thanks. So I'm calling about your GeoIP issue. Too many to call. That's the thing. When I called on, there's too many of them to call. You know? That's what I know. Well, look, I I I I watched it. It is. But then that's the only one that's come back. Nothing else. Nothing else is working, and I'm not gonna ring up everyone. When I call them yeah. Yeah. All this time. Amazon. Yep. Miss Binge. And Binge. And and stand at Paramount and lots of Yep. No. No. It's just gonna be I'm gonna think it's going on cold on Sunday after it happened. I was told the engineers said, no. It's not that problem. The customers have to call with strangers. And I'll talk to them. I'll just give it a day. Okay. Sorry. This is for free. Is this something that will happen every time there's an upgrade? Okay. That's right. Okay. Am I the only person that will do? No. I'm I'm just I am sure I'm not alone. Well, that's Well, that's fine. Look. You know, I can't just put photo air on just to channel just for the background. I can watch it. I can watch it. I think we can still let them use it then. I'm not sure if I'm in the yeah. I just wanna know what's going on. That's all. To save the six. Yeah. So I just I did I took the device and unplugged the router from anyway, nothing happened. So I called my son because he's an IT person, and he checked the IP address. And he said the router's fine. There's nothing wrong with the router. He said they obviously still got you located overseas. Mhmm. Okay. Oh, yeah. You're good. No. There's limited access because there were a couple of things I was watching. And when it happened, they just disappeared, but they're back. I just checked before I called you. And Netflix seems to be back, but none of the others are. Yes. Yes. No worries. That'd be fantastic. Thank you very much. Yeah. Everything else is good. Internet is working. Good. Okay. Thank you. Bye. You too. Bye.","confidence":0.91682184,"words":[{"word":"oh","start":2.8,"end":3.04,"confidence":0.95323986,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.27899375557899475},{"word":"hi","start":3.04,"end":3.28,"confidence":0.9927764,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.2563127875328064},{"word":"how","start":3.28,"end":3.4399998,"confidence":0.99958044,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2922609746456146},{"word":"are","start":3.4399998,"end":3.6,"confidence":0.99990404,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2390850931406021},{"word":"you","start":3.6,"end":4.1,"confidence":0.9997494,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.30239301919937134},{"word":"good","start":5.3599997,"end":5.7599998,"confidence":0.8748368,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5180796980857849},{"word":"thanks","start":5.7599998,"end":6.2599998,"confidence":0.99576473,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.507298469543457},{"word":"so","start":6.3199997,"end":6.56,"confidence":0.7741831,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13195300102233887},{"word":"i'm","start":6.56,"end":6.8799996,"confidence":0.99653506,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08353309333324432},{"word":"calling","start":6.8799996,"end":7.12,"confidence":0.99923646,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.032246679067611694},{"word":"about","start":7.12,"end":7.44,"confidence":0.92535216,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0720476284623146},{"word":"your","start":7.44,"end":7.7599998,"confidence":0.99065876,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04255247861146927},{"word":"geoip","start":7.7599998,"end":8.26,"confidence":0.6049249,"punctuated_word":"GeoIP","sentiment":"neutral","sentiment_score":0.0836992934346199},{"word":"issue","start":8.639999,"end":9.139999,"confidence":0.827809,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.05332910269498825},{"word":"too","start":61.670002,"end":61.83,"confidence":0.8393092,"punctuated_word":"Too","sentiment":"neutral","sentiment_score":-0.1993422955274582},{"word":"many","start":61.83,"end":62.15,"confidence":0.9996834,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.21078526973724365},{"word":"to","start":62.15,"end":62.31,"confidence":0.98978966,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2942788302898407},{"word":"call","start":62.31,"end":62.79,"confidence":0.9590435,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.31029146909713745},{"word":"that's","start":62.79,"end":63.03,"confidence":0.99577177,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.21829335391521457},{"word":"the","start":63.03,"end":63.27,"confidence":0.9769397,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15574471652507782},{"word":"thing","start":63.27,"end":63.77,"confidence":0.9975872,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.1320333480834961},{"word":"when","start":64.23,"end":64.55,"confidence":0.16665836,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.09270038455724716},{"word":"i","start":64.55,"end":64.71,"confidence":0.9938537,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10409755259752274},{"word":"called","start":64.71,"end":65.03,"confidence":0.97992927,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.13552294671535492},{"word":"on","start":65.03,"end":65.53,"confidence":0.9075097,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.13022205233573914},{"word":"there's","start":65.75,"end":66.07,"confidence":0.9756734,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.17261402308940887},{"word":"too","start":66.07,"end":66.23,"confidence":0.9985876,"punctuated_word":"too","sentiment":"neutral","sentiment_score":-0.17248891294002533},{"word":"many","start":66.23,"end":66.47,"confidence":0.99960047,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.14477533102035522},{"word":"of","start":66.47,"end":66.55,"confidence":0.9912526,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.21773476898670197},{"word":"them","start":66.55,"end":66.71,"confidence":0.9996445,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.22378802299499512},{"word":"to","start":66.71,"end":66.95,"confidence":0.99731606,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28005942702293396},{"word":"call","start":66.95,"end":67.270004,"confidence":0.7910552,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.2338118851184845},{"word":"you","start":67.270004,"end":67.43,"confidence":0.9867878,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.10352563858032228},{"word":"know","start":67.43,"end":67.83,"confidence":0.9442246,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.0720379650592804},{"word":"that's","start":67.83,"end":68.07,"confidence":0.82077426,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07801736891269684},{"word":"what","start":68.07,"end":68.31,"confidence":0.8207416,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.07270549982786179},{"word":"i","start":68.31,"end":68.47,"confidence":0.9887765,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06189476698637009},{"word":"know","start":68.47,"end":68.97,"confidence":0.7301825,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.04671773314476013},{"word":"well","start":70.95,"end":71.270004,"confidence":0.75805223,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.046635039150714874},{"word":"look","start":71.270004,"end":71.51,"confidence":0.69334733,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.05607452243566513},{"word":"i","start":71.51,"end":71.67,"confidence":0.89045453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06253959238529205},{"word":"i","start":71.67,"end":72.135,"confidence":0.60178775,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0754467025399208},{"word":"i","start":73.975,"end":74.055,"confidence":0.8539642,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09273870289325714},{"word":"i","start":74.055,"end":74.135,"confidence":0.4019191,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07282976061105728},{"word":"watched","start":74.135,"end":74.455,"confidence":0.25261596,"punctuated_word":"watched","sentiment":"neutral","sentiment_score":-0.07676403969526291},{"word":"it","start":74.455,"end":74.955,"confidence":0.6500789,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0764450877904892},{"word":"it","start":77.335,"end":77.495,"confidence":0.7077755,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07356797903776169},{"word":"is","start":77.495,"end":77.995,"confidence":0.6773159,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.08591736853122711},{"word":"but","start":78.055,"end":78.295,"confidence":0.9543979,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11382859200239182},{"word":"then","start":78.295,"end":78.615005,"confidence":0.5232404,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.1359131783246994},{"word":"that's","start":78.615005,"end":78.855,"confidence":0.8586902,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.16018643975257874},{"word":"the","start":78.855,"end":79.015,"confidence":0.9972965,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17100705206394196},{"word":"only","start":79.015,"end":79.175,"confidence":0.9977723,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.16896921396255493},{"word":"one","start":79.175,"end":79.495,"confidence":0.9977932,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12653613090515137},{"word":"that's","start":79.495,"end":79.735,"confidence":0.8938894,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.14682671427726746},{"word":"come","start":79.735,"end":80.055,"confidence":0.9856704,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.12148108333349228},{"word":"back","start":80.055,"end":80.555,"confidence":0.9973914,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.11889560520648956},{"word":"nothing","start":80.695,"end":81.175,"confidence":0.9948102,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.11171285808086397},{"word":"else","start":81.175,"end":81.675,"confidence":0.6180201,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":-0.09915791451931},{"word":"nothing","start":81.975006,"end":82.295,"confidence":0.9983038,"punctuated_word":"Nothing","sentiment":"neutral","sentiment_score":-0.10490845143795012},{"word":"else","start":82.295,"end":82.535,"confidence":0.99296993,"punctuated_word":"else","sentiment":"neutral","sentiment_score":-0.1897486448287964},{"word":"is","start":82.535,"end":82.775,"confidence":0.99451506,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1788078397512436},{"word":"working","start":82.775,"end":83.095,"confidence":0.79743683,"punctuated_word":"working,","sentiment":"neutral","sentiment_score":-0.1601550281047821},{"word":"and","start":83.095,"end":83.255005,"confidence":0.9990061,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.15997196733951569},{"word":"i'm","start":83.255005,"end":83.415,"confidence":0.99953175,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17578348517417908},{"word":"not","start":83.415,"end":83.575005,"confidence":0.9964496,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2228520065546036},{"word":"gonna","start":83.575005,"end":83.895004,"confidence":0.9656924,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.24194276332855225},{"word":"ring","start":83.895004,"end":84.055,"confidence":0.74353665,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":-0.2810423970222473},{"word":"up","start":84.055,"end":84.295,"confidence":0.9902469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.3328739404678345},{"word":"everyone","start":84.295,"end":84.795,"confidence":0.70364726,"punctuated_word":"everyone.","sentiment":"neutral","sentiment_score":-0.24277715384960177},{"word":"when","start":85.270004,"end":85.51,"confidence":0.8093106,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.09222706407308578},{"word":"i","start":85.51,"end":85.590004,"confidence":0.993937,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07089392095804214},{"word":"call","start":85.590004,"end":86.090004,"confidence":0.75428015,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.07920174300670624},{"word":"them","start":87.590004,"end":87.95,"confidence":0.64386374,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.03384198248386383},{"word":"yeah","start":88.31,"end":88.55,"confidence":0.70853806,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.026709560304880146},{"word":"yeah","start":88.55,"end":89.05,"confidence":0.97207135,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021078068763017654},{"word":"all","start":89.91,"end":90.23,"confidence":0.53269184,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.02638055942952633},{"word":"this","start":90.23,"end":90.47,"confidence":0.6166923,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02594558149576187},{"word":"time","start":90.47,"end":90.97,"confidence":0.8569859,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.02524501085281372},{"word":"amazon","start":93.11,"end":93.61,"confidence":0.9188334,"punctuated_word":"Amazon.","sentiment":"neutral","sentiment_score":-0.009023266844451427},{"word":"yep","start":94.47,"end":94.97,"confidence":0.9742081,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01494296547025442},{"word":"miss","start":95.67,"end":95.91,"confidence":0.562755,"punctuated_word":"Miss","sentiment":"neutral","sentiment_score":-0.0025809723883867264},{"word":"binge","start":95.91,"end":96.41,"confidence":0.63212603,"punctuated_word":"Binge.","sentiment":"neutral","sentiment_score":0.0023950166068971157},{"word":"and","start":98.71,"end":99.03,"confidence":0.5659497,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.020173747092485428},{"word":"binge","start":99.03,"end":99.53,"confidence":0.79769254,"punctuated_word":"Binge.","sentiment":"neutral","sentiment_score":0.04544287174940109},{"word":"and","start":101.005,"end":101.505,"confidence":0.99789643,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.007006079889833927},{"word":"and","start":101.564995,"end":101.965,"confidence":0.937853,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0020092809572815895},{"word":"stand","start":101.965,"end":102.445,"confidence":0.55223846,"punctuated_word":"stand","sentiment":"neutral","sentiment_score":0.0031041037291288376},{"word":"at","start":102.445,"end":102.604996,"confidence":0.2763453,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.005480222404003143},{"word":"paramount","start":102.604996,"end":103.104996,"confidence":0.9956482,"punctuated_word":"Paramount","sentiment":"neutral","sentiment_score":-0.0023698722943663597},{"word":"and","start":103.48499,"end":103.725,"confidence":0.86646515,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0008330438286066055},{"word":"lots","start":103.725,"end":104.045,"confidence":0.9518853,"punctuated_word":"lots","sentiment":"neutral","sentiment_score":-0.011042103171348572},{"word":"of","start":104.045,"end":104.545,"confidence":0.9782624,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.026631055399775505},{"word":"yep","start":113.485,"end":113.985,"confidence":0.78104436,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.001010604202747345},{"word":"no","start":127.515,"end":128.015,"confidence":0.60462654,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.32247841358184814},{"word":"no","start":137.515,"end":137.995,"confidence":0.62336415,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.39176374673843384},{"word":"it's","start":137.995,"end":138.075,"confidence":0.625056,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2950395345687866},{"word":"just","start":138.075,"end":138.315,"confidence":0.43487254,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.3237471878528595},{"word":"gonna","start":138.315,"end":138.635,"confidence":0.9712714,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.2943289279937744},{"word":"be","start":138.635,"end":138.875,"confidence":0.93018097,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2423771619796753},{"word":"i'm","start":138.955,"end":139.19499,"confidence":0.90696937,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35567325353622437},{"word":"gonna","start":139.19499,"end":139.435,"confidence":0.9167918,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.3806046843528747},{"word":"think","start":139.435,"end":139.675,"confidence":0.8113997,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3457360863685608},{"word":"it's","start":139.675,"end":139.83499,"confidence":0.7334886,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4689106345176697},{"word":"going","start":139.83499,"end":140.075,"confidence":0.5045191,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.5292760133743286},{"word":"on","start":140.075,"end":140.155,"confidence":0.57497007,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.5927916169166565},{"word":"cold","start":140.155,"end":140.475,"confidence":0.5176574,"punctuated_word":"cold","sentiment":"negative","sentiment_score":-0.47451603412628174},{"word":"on","start":140.475,"end":140.635,"confidence":0.96687794,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.49432212114334106},{"word":"sunday","start":140.635,"end":140.955,"confidence":0.9856514,"punctuated_word":"Sunday","sentiment":"negative","sentiment_score":-0.5284424424171448},{"word":"after","start":140.955,"end":141.19499,"confidence":0.94621325,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.4186857342720032},{"word":"it","start":141.19499,"end":141.435,"confidence":0.9887729,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4104052186012268},{"word":"happened","start":141.435,"end":141.935,"confidence":0.93064946,"punctuated_word":"happened.","sentiment":"negative","sentiment_score":-0.36448466777801514},{"word":"i","start":142.21,"end":142.45,"confidence":0.96606797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2524305582046509},{"word":"was","start":142.45,"end":142.53,"confidence":0.56972706,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.18416662514209747},{"word":"told","start":142.53,"end":142.77,"confidence":0.94684905,"punctuated_word":"told","sentiment":"neutral","sentiment_score":-0.1951771080493927},{"word":"the","start":142.77,"end":143.01001,"confidence":0.7660953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22492295503616333},{"word":"engineers","start":143.01001,"end":143.51001,"confidence":0.49977136,"punctuated_word":"engineers","sentiment":"neutral","sentiment_score":-0.15877288579940796},{"word":"said","start":143.57,"end":143.89,"confidence":0.57271636,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.11890308558940887},{"word":"no","start":143.89,"end":144.05,"confidence":0.92374265,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.2486664354801178},{"word":"it's","start":144.05,"end":144.13,"confidence":0.9886551,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.20559215545654297},{"word":"not","start":144.13,"end":144.37001,"confidence":0.99622643,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1495019644498825},{"word":"that","start":144.37001,"end":144.53,"confidence":0.49890864,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3648758232593536},{"word":"problem","start":144.53,"end":145.03,"confidence":0.8970734,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.2005784511566162},{"word":"the","start":145.25,"end":145.75,"confidence":0.15705961,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.18128901720046997},{"word":"customers","start":145.89,"end":146.29001,"confidence":0.76549935,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.12594440579414368},{"word":"have","start":146.29001,"end":146.53,"confidence":0.87756777,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1867450773715973},{"word":"to","start":146.53,"end":146.61,"confidence":0.98628694,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1671578288078308},{"word":"call","start":146.61,"end":146.85,"confidence":0.97478104,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2094537913799286},{"word":"with","start":146.85,"end":147.09,"confidence":0.3435864,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2140997499227524},{"word":"strangers","start":147.09,"end":147.59,"confidence":0.50738955,"punctuated_word":"strangers.","sentiment":"neutral","sentiment_score":-0.1875700205564499},{"word":"and","start":149.25,"end":149.57,"confidence":0.9586504,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03748660162091255},{"word":"i'll","start":149.57,"end":149.73,"confidence":0.6746178,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.02174072526395321},{"word":"talk","start":149.73,"end":149.97,"confidence":0.30147448,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.016679421067237854},{"word":"to","start":149.97,"end":150.05,"confidence":0.6141236,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020347267389297485},{"word":"them","start":150.05,"end":150.53,"confidence":0.5760126,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.04715742915868759},{"word":"i'll","start":150.53,"end":150.77,"confidence":0.9713107,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.016272354871034622},{"word":"just","start":150.77,"end":150.93001,"confidence":0.7662066,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008628562092781067},{"word":"give","start":150.93001,"end":151.25,"confidence":0.92812085,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.018515393137931824},{"word":"it","start":151.25,"end":151.41,"confidence":0.87287045,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01962294429540634},{"word":"a","start":151.41,"end":151.49,"confidence":0.9226819,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024683339521288872},{"word":"day","start":151.49,"end":151.99,"confidence":0.5617361,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.0435464009642601},{"word":"okay","start":168.58499,"end":169.08499,"confidence":0.82511455,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08685332536697388},{"word":"sorry","start":178.17,"end":178.67,"confidence":0.62583613,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.04451005160808563},{"word":"this","start":179.61,"end":180.01,"confidence":0.5065965,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.003920095041394234},{"word":"is","start":180.01,"end":180.17,"confidence":0.9191993,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06505172699689865},{"word":"for","start":180.17,"end":180.41,"confidence":0.24614273,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.09173888713121414},{"word":"free","start":180.41,"end":180.91,"confidence":0.6054052,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.0869908481836319},{"word":"is","start":182.97,"end":183.21,"confidence":0.46119562,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.13159234821796417},{"word":"this","start":183.21,"end":183.45,"confidence":0.9899483,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1079207882285118},{"word":"something","start":183.45,"end":183.69,"confidence":0.9945674,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.16298680007457733},{"word":"that","start":183.69,"end":183.93001,"confidence":0.9982692,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1654733568429947},{"word":"will","start":183.93001,"end":184.09,"confidence":0.9954758,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.19720865786075592},{"word":"happen","start":184.09,"end":184.49,"confidence":0.9958593,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.1309666633605957},{"word":"every","start":184.49,"end":184.73,"confidence":0.9356778,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.14445501565933228},{"word":"time","start":184.73,"end":184.89,"confidence":0.99912745,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.1378335952758789},{"word":"there's","start":184.89,"end":185.05,"confidence":0.7836127,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.16133777797222135},{"word":"an","start":185.05,"end":185.29001,"confidence":0.99714965,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.12959441542625427},{"word":"upgrade","start":185.29001,"end":185.79001,"confidence":0.74961394,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":-0.11110150814056396},{"word":"okay","start":189.695,"end":190.195,"confidence":0.6751934,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.10172726213932036},{"word":"that's","start":212.20999,"end":212.45,"confidence":0.9244189,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16455188393592834},{"word":"right","start":212.45,"end":212.95,"confidence":0.90000707,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.1964692920446396},{"word":"okay","start":226.985,"end":227.485,"confidence":0.99221015,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00011215545237064362},{"word":"am","start":242.865,"end":243.105,"confidence":0.90379757,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.0020227115601301193},{"word":"i","start":243.105,"end":243.185,"confidence":0.9989593,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003785796463489533},{"word":"the","start":243.185,"end":243.425,"confidence":0.9969915,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005505315959453583},{"word":"only","start":243.425,"end":243.665,"confidence":0.9981895,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.0002330094575881958},{"word":"person","start":243.665,"end":243.985,"confidence":0.9486015,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0063996221870183945},{"word":"that","start":243.985,"end":244.225,"confidence":0.9658363,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.015833118930459023},{"word":"will","start":244.225,"end":244.545,"confidence":0.35334432,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.007023971527814865},{"word":"do","start":244.545,"end":245.045,"confidence":0.9574158,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":-0.01242159679532051},{"word":"no","start":249.825,"end":250.145,"confidence":0.81388724,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.252958208322525},{"word":"i'm","start":250.145,"end":250.545,"confidence":0.46465275,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22900992631912231},{"word":"i'm","start":250.545,"end":250.705,"confidence":0.75161386,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.21117427945137024},{"word":"just","start":250.705,"end":250.945,"confidence":0.60020655,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16961075365543363},{"word":"i","start":251.585,"end":251.745,"confidence":0.86514354,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1953129917383194},{"word":"am","start":251.745,"end":251.905,"confidence":0.5021617,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.18750464916229248},{"word":"sure","start":251.905,"end":252.385,"confidence":0.9177791,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.17075660824775696},{"word":"i'm","start":252.385,"end":252.785,"confidence":0.6491318,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22366586327552795},{"word":"not","start":252.785,"end":252.945,"confidence":0.5544143,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22173412144184113},{"word":"alone","start":252.945,"end":253.445,"confidence":0.9760326,"punctuated_word":"alone.","sentiment":"neutral","sentiment_score":-0.2218065559864044},{"word":"well","start":258.065,"end":258.305,"confidence":0.6856831,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.027220703661441803},{"word":"that's","start":258.305,"end":258.6,"confidence":0.88539505,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.011241082102060318},{"word":"well","start":258.6,"end":258.76,"confidence":0.5641082,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.039331529289484024},{"word":"that's","start":258.76,"end":258.92,"confidence":0.6227151,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.10243617743253708},{"word":"fine","start":258.92,"end":259.08002,"confidence":0.6227587,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.076080821454525},{"word":"look","start":259.08002,"end":259.58002,"confidence":0.6076869,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.0010307841002941132},{"word":"you","start":260.12,"end":260.28,"confidence":0.6030949,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.016301803290843964},{"word":"know","start":260.28,"end":260.6,"confidence":0.9571513,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.016487566754221916},{"word":"i","start":260.6,"end":260.68,"confidence":0.83795154,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057208701968193054},{"word":"can't","start":260.68,"end":260.92,"confidence":0.884199,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.041797738522291183},{"word":"just","start":260.92,"end":261.16,"confidence":0.9949492,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.047120340168476105},{"word":"put","start":261.16,"end":261.4,"confidence":0.997109,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.04817868024110794},{"word":"photo","start":261.4,"end":261.80002,"confidence":0.4523444,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":-0.05144786834716797},{"word":"air","start":261.80002,"end":261.96,"confidence":0.7964155,"punctuated_word":"air","sentiment":"neutral","sentiment_score":-0.04771820828318596},{"word":"on","start":261.96,"end":262.2,"confidence":0.98996884,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05022578686475754},{"word":"just","start":262.2,"end":262.7,"confidence":0.8754568,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04433403164148331},{"word":"to","start":263.0,"end":263.08002,"confidence":0.56241053,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.042038701474666595},{"word":"channel","start":263.08002,"end":263.48,"confidence":0.5441561,"punctuated_word":"channel","sentiment":"neutral","sentiment_score":-0.048917386680841446},{"word":"just","start":263.48,"end":263.98,"confidence":0.516865,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02942630648612976},{"word":"for","start":264.04,"end":264.28,"confidence":0.3461551,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04309989511966705},{"word":"the","start":264.28,"end":264.44,"confidence":0.9713946,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031574003398418427},{"word":"background","start":264.44,"end":264.94,"confidence":0.67618686,"punctuated_word":"background.","sentiment":"neutral","sentiment_score":-0.03977944701910019},{"word":"i","start":265.08002,"end":265.58002,"confidence":0.31986865,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06257128715515137},{"word":"can","start":266.52002,"end":266.6,"confidence":0.48902997,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06795290112495422},{"word":"watch","start":266.6,"end":266.62,"confidence":0.8334849,"punctuated_word":"watch","sentiment":"neutral","sentiment_score":-0.11946385353803636},{"word":"it","start":266.62,"end":266.64,"confidence":0.5263995,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.08596610277891159},{"word":"i","start":266.64,"end":266.66,"confidence":0.280217,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057047318667173386},{"word":"can","start":266.66,"end":266.68,"confidence":0.48138255,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0521707609295845},{"word":"watch","start":266.68,"end":266.92,"confidence":0.9274883,"punctuated_word":"watch","sentiment":"neutral","sentiment_score":-0.06628827005624771},{"word":"it","start":266.92,"end":267.42,"confidence":0.61857057,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.10849565267562866},{"word":"i","start":272.075,"end":272.315,"confidence":0.2817255,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1082020103931427},{"word":"think","start":272.315,"end":272.55502,"confidence":0.4013238,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.14191856980323792},{"word":"we","start":272.55502,"end":272.71503,"confidence":0.32680562,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15443387627601624},{"word":"can","start":272.71503,"end":272.875,"confidence":0.33730826,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.13225233554840088},{"word":"still","start":272.875,"end":273.11502,"confidence":0.33564705,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.12494803220033646},{"word":"let","start":273.11502,"end":273.27502,"confidence":0.28158355,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.15265174210071564},{"word":"them","start":273.27502,"end":273.43503,"confidence":0.2909149,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.10723212361335754},{"word":"use","start":273.43503,"end":273.595,"confidence":0.45551217,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.07820166647434235},{"word":"it","start":273.595,"end":273.755,"confidence":0.5832777,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1460510492324829},{"word":"then","start":273.755,"end":274.255,"confidence":0.65409523,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.13979358971118927},{"word":"i'm","start":282.71503,"end":282.875,"confidence":0.6838609,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.005929884966462851},{"word":"not","start":282.875,"end":283.11502,"confidence":0.9460393,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.055300407111644745},{"word":"sure","start":283.11502,"end":283.435,"confidence":0.39422286,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.06528216600418091},{"word":"if","start":283.435,"end":283.595,"confidence":0.5656015,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05988888815045357},{"word":"i'm","start":283.595,"end":283.755,"confidence":0.45708874,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01349211484193802},{"word":"in","start":283.755,"end":284.075,"confidence":0.19268367,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.0014521852135658264},{"word":"the","start":284.075,"end":284.315,"confidence":0.221523,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0023119524121284485},{"word":"yeah","start":284.475,"end":284.97,"confidence":0.9468732,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.015638884156942368},{"word":"i","start":285.05,"end":285.13,"confidence":0.99800915,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03258886933326721},{"word":"just","start":285.13,"end":285.37,"confidence":0.99134,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0003843382000923157},{"word":"wanna","start":285.37,"end":285.87,"confidence":0.98540246,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.0033710449934005737},{"word":"know","start":286.49,"end":286.57,"confidence":0.9980065,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.02127087116241455},{"word":"what's","start":286.57,"end":286.89,"confidence":0.9813692,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.03773561120033264},{"word":"going","start":286.89,"end":287.13,"confidence":0.99798065,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.021922819316387177},{"word":"on","start":287.13,"end":287.45,"confidence":0.8586043,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.039749544113874435},{"word":"that's","start":287.45,"end":287.95,"confidence":0.98900044,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16408605873584747},{"word":"all","start":291.53,"end":292.03,"confidence":0.9879518,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.08962385356426239},{"word":"to","start":292.41,"end":292.57,"confidence":0.2716347,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.04546292871236801},{"word":"save","start":292.57,"end":292.81,"confidence":0.40983358,"punctuated_word":"save","sentiment":"neutral","sentiment_score":0.03436193987727165},{"word":"the","start":292.81,"end":293.05,"confidence":0.48626816,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.044791728258132935},{"word":"six","start":293.05,"end":293.37,"confidence":0.44437695,"punctuated_word":"six.","sentiment":"neutral","sentiment_score":0.045816536992788315},{"word":"yeah","start":293.37,"end":293.87,"confidence":0.9347299,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03678014874458313},{"word":"so","start":301.335,"end":301.655,"confidence":0.91682184,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00595083087682724},{"word":"i","start":301.655,"end":301.815,"confidence":0.98696065,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0019433386623859408},{"word":"just","start":301.815,"end":302.135,"confidence":0.50692374,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0026218853890895844},{"word":"i","start":302.215,"end":302.455,"confidence":0.64310205,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00694844126701355},{"word":"did","start":302.455,"end":302.615,"confidence":0.9164633,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04603666067123413},{"word":"i","start":302.775,"end":303.01498,"confidence":0.61449695,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03008408471941948},{"word":"took","start":303.01498,"end":303.335,"confidence":0.7315295,"punctuated_word":"took","sentiment":"neutral","sentiment_score":-0.03203507512807846},{"word":"the","start":303.335,"end":303.575,"confidence":0.95477736,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03165975585579872},{"word":"device","start":303.575,"end":303.895,"confidence":0.9380256,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.023869730532169346},{"word":"and","start":303.895,"end":304.055,"confidence":0.9538052,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.039735641330480576},{"word":"unplugged","start":304.055,"end":304.555,"confidence":0.9959607,"punctuated_word":"unplugged","sentiment":"neutral","sentiment_score":-0.028371142223477364},{"word":"the","start":305.415,"end":305.655,"confidence":0.9987639,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0552472360432148},{"word":"router","start":305.655,"end":306.055,"confidence":0.99891365,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.030005503445863724},{"word":"from","start":306.055,"end":306.555,"confidence":0.998613,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05542875826358795},{"word":"anyway","start":306.935,"end":307.335,"confidence":0.96719396,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.07368502020835876},{"word":"nothing","start":307.335,"end":307.735,"confidence":0.99732333,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.12225612252950668},{"word":"happened","start":307.735,"end":308.135,"confidence":0.9600662,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.10162392258644104},{"word":"so","start":308.135,"end":308.375,"confidence":0.9985379,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.030460990965366364},{"word":"i","start":308.375,"end":308.535,"confidence":0.9987546,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030363529920578003},{"word":"called","start":308.535,"end":308.775,"confidence":0.99319696,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.03679627925157547},{"word":"my","start":308.775,"end":309.01498,"confidence":0.99847955,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.017279736697673798},{"word":"son","start":309.01498,"end":309.255,"confidence":0.99729055,"punctuated_word":"son","sentiment":"neutral","sentiment_score":-0.011037074029445648},{"word":"because","start":309.255,"end":309.755,"confidence":0.8952922,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.0230487696826458},{"word":"he's","start":310.055,"end":310.29498,"confidence":0.9777725,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.01296526100486517},{"word":"an","start":310.29498,"end":310.455,"confidence":0.8672027,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.007775411009788513},{"word":"it","start":310.455,"end":310.775,"confidence":0.94584113,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.028776295483112335},{"word":"person","start":310.775,"end":311.255,"confidence":0.7430136,"punctuated_word":"person,","sentiment":"neutral","sentiment_score":-0.01506461389362812},{"word":"and","start":311.255,"end":311.755,"confidence":0.99639136,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.012322794646024704},{"word":"he","start":311.815,"end":311.975,"confidence":0.9913756,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.00637422502040863},{"word":"checked","start":311.975,"end":312.29498,"confidence":0.9382452,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.01169542595744133},{"word":"the","start":312.29498,"end":312.455,"confidence":0.9351935,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007486723363399506},{"word":"ip","start":312.455,"end":312.775,"confidence":0.9940872,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.005083169788122177},{"word":"address","start":312.775,"end":313.14,"confidence":0.75243366,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.00735689140856266},{"word":"and","start":313.30002,"end":313.62003,"confidence":0.9828211,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01794767752289772},{"word":"he","start":313.62003,"end":313.78003,"confidence":0.98049986,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.031083345413208008},{"word":"said","start":313.78003,"end":314.02002,"confidence":0.9906974,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.03905025497078896},{"word":"the","start":314.02002,"end":314.18002,"confidence":0.9411179,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05016539990901947},{"word":"router's","start":314.18002,"end":314.5,"confidence":0.82517564,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.047131236642599106},{"word":"fine","start":314.5,"end":314.74002,"confidence":0.8803961,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.04629334807395935},{"word":"there's","start":314.74002,"end":314.90002,"confidence":0.98423535,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":0.02308087795972824},{"word":"nothing","start":314.90002,"end":315.14,"confidence":0.9723736,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.012269191443920135},{"word":"wrong","start":315.14,"end":315.38,"confidence":0.9954324,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.07357414066791534},{"word":"with","start":315.38,"end":315.46002,"confidence":0.9970505,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08053993433713913},{"word":"the","start":315.46002,"end":315.62003,"confidence":0.99555016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06441625952720642},{"word":"router","start":315.62003,"end":316.12003,"confidence":0.99567604,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.05845077335834503},{"word":"he","start":316.82,"end":316.98,"confidence":0.79537195,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.010099153965711594},{"word":"said","start":316.98,"end":317.22,"confidence":0.9663272,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.013764441013336182},{"word":"they","start":317.22,"end":317.38,"confidence":0.4108085,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.020555362105369568},{"word":"obviously","start":317.38,"end":317.88,"confidence":0.74959755,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":0.055188827216625214},{"word":"still","start":318.02002,"end":318.26,"confidence":0.96664387,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03405124321579933},{"word":"got","start":318.26,"end":318.5,"confidence":0.951218,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.030141636729240417},{"word":"you","start":318.5,"end":318.74002,"confidence":0.43427312,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02249389886856079},{"word":"located","start":318.74002,"end":319.24002,"confidence":0.9929178,"punctuated_word":"located","sentiment":"neutral","sentiment_score":-0.014263659715652466},{"word":"overseas","start":319.30002,"end":319.80002,"confidence":0.8630062,"punctuated_word":"overseas.","sentiment":"neutral","sentiment_score":-0.02611788734793663},{"word":"mhmm","start":335.465,"end":335.965,"confidence":0.83866227,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.022660620510578156},{"word":"okay","start":341.545,"end":342.045,"confidence":0.8736975,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03304527699947357},{"word":"oh","start":375.55,"end":375.63,"confidence":0.70973784,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.02521665021777153},{"word":"yeah","start":375.63,"end":375.87,"confidence":0.98525524,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.04492967948317528},{"word":"you're","start":375.87,"end":376.11,"confidence":0.42483792,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.11511680483818054},{"word":"good","start":376.11,"end":376.61,"confidence":0.5155973,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.29174140095710754},{"word":"no","start":380.75,"end":380.99,"confidence":0.83989084,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1305791437625885},{"word":"there's","start":380.99,"end":381.38998,"confidence":0.97476476,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.16540281474590302},{"word":"limited","start":381.38998,"end":381.78998,"confidence":0.97533685,"punctuated_word":"limited","sentiment":"neutral","sentiment_score":-0.19289767742156985},{"word":"access","start":381.78998,"end":382.11,"confidence":0.99822396,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.291416734457016},{"word":"because","start":382.11,"end":382.43,"confidence":0.7545467,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.17635877430438995},{"word":"there","start":382.43,"end":382.59,"confidence":0.9892898,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.17846786975860596},{"word":"were","start":382.59,"end":382.66998,"confidence":0.58562404,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.17264997959136963},{"word":"a","start":382.66998,"end":382.75,"confidence":0.9630078,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14038217067718506},{"word":"couple","start":382.75,"end":382.99,"confidence":0.9997023,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.14039067924022677},{"word":"of","start":382.99,"end":383.07,"confidence":0.71582377,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12617576122283936},{"word":"things","start":383.07,"end":383.31,"confidence":0.99872005,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.12538589537143707},{"word":"i","start":383.31,"end":383.38998,"confidence":0.97515434,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13408654928207395},{"word":"was","start":383.38998,"end":383.63,"confidence":0.99972147,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1410856693983078},{"word":"watching","start":383.63,"end":383.94998,"confidence":0.68373114,"punctuated_word":"watching.","sentiment":"neutral","sentiment_score":-0.15131057798862457},{"word":"and","start":383.94998,"end":384.19,"confidence":0.9978928,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.11564958095550536},{"word":"when","start":384.19,"end":384.69,"confidence":0.99871516,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.13718853890895844},{"word":"it","start":384.78497,"end":385.025,"confidence":0.98511684,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12710559368133545},{"word":"happened","start":385.025,"end":385.525,"confidence":0.9658911,"punctuated_word":"happened,","sentiment":"neutral","sentiment_score":-0.11681221425533296},{"word":"they","start":385.985,"end":386.305,"confidence":0.9983662,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1559918075799942},{"word":"just","start":386.305,"end":386.54498,"confidence":0.9926795,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15730656683444977},{"word":"disappeared","start":386.54498,"end":387.04498,"confidence":0.900022,"punctuated_word":"disappeared,","sentiment":"neutral","sentiment_score":-0.18044176697731015},{"word":"but","start":387.26498,"end":387.50497,"confidence":0.9997702,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14444857835769653},{"word":"they're","start":387.50497,"end":387.745,"confidence":0.99825704,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.17259511351585388},{"word":"back","start":387.745,"end":388.245,"confidence":0.9906484,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.13161492347717285},{"word":"i","start":388.54498,"end":388.705,"confidence":0.97683537,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.044185467064380646},{"word":"just","start":388.705,"end":388.94498,"confidence":0.8925519,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.041203148663043976},{"word":"checked","start":388.94498,"end":389.44498,"confidence":0.985239,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.03341294080018997},{"word":"before","start":389.66498,"end":390.06497,"confidence":0.6686769,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.02959894947707653},{"word":"i","start":390.06497,"end":390.22498,"confidence":0.9463165,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024339552968740463},{"word":"called","start":390.22498,"end":390.54498,"confidence":0.9881197,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.029618259519338608},{"word":"you","start":390.54498,"end":391.04498,"confidence":0.8117293,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.02662104181945324},{"word":"and","start":391.10498,"end":391.60498,"confidence":0.3439652,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03497614711523056},{"word":"netflix","start":391.745,"end":392.245,"confidence":0.8203165,"punctuated_word":"Netflix","sentiment":"neutral","sentiment_score":-0.07017847895622253},{"word":"seems","start":392.865,"end":393.10498,"confidence":0.9868743,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":-0.057307690382003784},{"word":"to","start":393.10498,"end":393.26498,"confidence":0.99972504,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05529031902551651},{"word":"be","start":393.26498,"end":393.425,"confidence":0.9994086,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.059071511030197144},{"word":"back","start":393.425,"end":393.585,"confidence":0.9680862,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.05715999752283096},{"word":"but","start":393.585,"end":393.82498,"confidence":0.99942374,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03576607629656792},{"word":"none","start":393.82498,"end":393.985,"confidence":0.99442625,"punctuated_word":"none","sentiment":"neutral","sentiment_score":-0.06511576473712921},{"word":"of","start":393.985,"end":394.06497,"confidence":0.9904142,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05994770675897598},{"word":"the","start":394.06497,"end":394.22498,"confidence":0.99552983,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05234236270189285},{"word":"others","start":394.22498,"end":394.54498,"confidence":0.98832357,"punctuated_word":"others","sentiment":"neutral","sentiment_score":-0.050094831734895706},{"word":"are","start":394.54498,"end":395.04498,"confidence":0.9550346,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":-0.035406604409217834},{"word":"yes","start":413.965,"end":414.465,"confidence":0.751734,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.010243983007967472},{"word":"yes","start":442.435,"end":442.67502,"confidence":0.77399755,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.002102300524711609},{"word":"no","start":442.67502,"end":442.915,"confidence":0.43139052,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.001796618103981018},{"word":"worries","start":442.915,"end":443.415,"confidence":0.87127006,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.07122918963432312},{"word":"that'd","start":450.595,"end":450.755,"confidence":0.45210686,"punctuated_word":"That'd","sentiment":"positive","sentiment_score":0.5191012620925903},{"word":"be","start":450.755,"end":450.915,"confidence":0.9890077,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5962954759597778},{"word":"fantastic","start":450.915,"end":451.415,"confidence":0.9949024,"punctuated_word":"fantastic.","sentiment":"positive","sentiment_score":0.6067337393760681},{"word":"thank","start":451.55502,"end":451.795,"confidence":0.984496,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6187325716018677},{"word":"you","start":451.795,"end":451.95502,"confidence":0.9992913,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6003127098083496},{"word":"very","start":451.95502,"end":452.195,"confidence":0.9976375,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.628704845905304},{"word":"much","start":452.195,"end":452.58,"confidence":0.9348312,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5723237991333008},{"word":"yeah","start":455.69998,"end":455.93997,"confidence":0.741995,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15335115790367126},{"word":"everything","start":455.93997,"end":456.34,"confidence":0.9455605,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.2155793309211731},{"word":"else","start":456.34,"end":456.5,"confidence":0.9386354,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.2718140780925751},{"word":"is","start":456.5,"end":456.58,"confidence":0.39938676,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.28386545181274414},{"word":"good","start":456.58,"end":456.9,"confidence":0.8783401,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23882749676704407},{"word":"internet","start":456.9,"end":457.4,"confidence":0.7749711,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.18606264889240265},{"word":"is","start":457.53998,"end":457.78,"confidence":0.35447332,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2253776639699936},{"word":"working","start":457.78,"end":458.28,"confidence":0.55348915,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.25888046622276306},{"word":"good","start":458.65997,"end":459.15997,"confidence":0.8051019,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.34409695863723755},{"word":"okay","start":459.86,"end":460.36,"confidence":0.96162903,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29894518852233887},{"word":"thank","start":461.62,"end":461.86,"confidence":0.48774686,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3783353865146637},{"word":"you","start":461.86,"end":462.18,"confidence":0.9578496,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2380913943052292},{"word":"bye","start":462.18,"end":462.58,"confidence":0.91531163,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.21850548684597015},{"word":"you","start":462.58,"end":462.74,"confidence":0.67506975,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.27605074644088745},{"word":"too","start":462.74,"end":463.06,"confidence":0.9986404,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1336563527584076},{"word":"bye","start":463.06,"end":463.56,"confidence":0.9651955,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09189357608556747}],"paragraphs":{"transcript":"\nOh, hi. How are you? Good. Thanks. So I'm calling about your GeoIP issue.\n\nToo many to call. That's the thing. When I called on, there's too many of them to call. You know? That's what I know.\n\nWell, look, I I I I watched it. It is. But then that's the only one that's come back. Nothing else. Nothing else is working, and I'm not gonna ring up everyone.\n\nWhen I call them yeah. Yeah. All this time. Amazon. Yep.\n\nMiss Binge. And Binge. And and stand at Paramount and lots of Yep. No. No.\n\nIt's just gonna be I'm gonna think it's going on cold on Sunday after it happened. I was told the engineers said, no. It's not that problem. The customers have to call with strangers. And I'll talk to them.\n\nI'll just give it a day. Okay. Sorry. This is for free. Is this something that will happen every time there's an upgrade?\n\nOkay. That's right. Okay. Am I the only person that will do? No.\n\nI'm I'm just I am sure I'm not alone. Well, that's Well, that's fine. Look. You know, I can't just put photo air on just to channel just for the background. I can watch it.\n\nI can watch it. I think we can still let them use it then. I'm not sure if I'm in the yeah. I just wanna know what's going on. That's all.\n\nTo save the six. Yeah. So I just I did I took the device and unplugged the router from anyway, nothing happened. So I called my son because he's an IT person, and he checked the IP address. And he said the router's fine.\n\nThere's nothing wrong with the router. He said they obviously still got you located overseas. Mhmm. Okay. Oh, yeah.\n\nYou're good. No. There's limited access because there were a couple of things I was watching. And when it happened, they just disappeared, but they're back. I just checked before I called you.\n\nAnd Netflix seems to be back, but none of the others are. Yes. Yes. No worries. That'd be fantastic.\n\nThank you very much. Yeah. Everything else is good. Internet is working. Good.\n\nOkay. Thank you. Bye. You too. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.2676532715559006},{"text":"How are you?","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.27791302899519604},{"text":"Good.","start":5.3599997,"end":5.7599998,"sentiment":"positive","sentiment_score":0.5180796980857849},{"text":"Thanks.","start":5.7599998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.507298469543457},{"text":"So I'm calling about your GeoIP issue.","start":6.3199997,"end":9.139999,"sentiment":"neutral","sentiment_score":0.07133732523236956}],"sentiment":"neutral","sentiment_score":0.20669893388237273,"num_words":14,"start":2.8,"end":9.139999},{"sentences":[{"text":"Too many to call.","start":61.670002,"end":62.79,"sentiment":"neutral","sentiment_score":-0.25367446616292},{"text":"That's the thing.","start":62.79,"end":63.77,"sentiment":"neutral","sentiment_score":-0.16869047284126282},{"text":"When I called on, there's too many of them to call.","start":64.23,"end":67.270004,"sentiment":"neutral","sentiment_score":-0.1734377552162517},{"text":"You know?","start":67.270004,"end":67.83,"sentiment":"neutral","sentiment_score":-0.08778180181980133},{"text":"That's what I know.","start":67.83,"end":68.97,"sentiment":"neutral","sentiment_score":-0.06483384221792221}],"sentiment":"neutral","sentiment_score":-0.16097848179439703,"num_words":24,"start":61.670002,"end":68.97},{"sentences":[{"text":"Well, look, I I I I watched it.","start":70.95,"end":74.955,"sentiment":"neutral","sentiment_score":-0.06993418093770742},{"text":"It is.","start":77.335,"end":77.995,"sentiment":"neutral","sentiment_score":-0.0797426737844944},{"text":"But then that's the only one that's come back.","start":78.055,"end":80.555,"sentiment":"neutral","sentiment_score":-0.14040488998095194},{"text":"Nothing else.","start":80.695,"end":81.675,"sentiment":"neutral","sentiment_score":-0.10543538630008698},{"text":"Nothing else is working, and I'm not gonna ring up everyone.","start":81.975006,"end":84.795,"sentiment":"neutral","sentiment_score":-0.20826033435084604}],"sentiment":"neutral","sentiment_score":-0.14013553922995925,"num_words":32,"start":70.95,"end":84.795},{"sentences":[{"text":"When I call them yeah.","start":85.270004,"end":88.55,"sentiment":"neutral","sentiment_score":-0.06057485416531563},{"text":"Yeah.","start":88.55,"end":89.05,"sentiment":"neutral","sentiment_score":-0.021078068763017654},{"text":"All this time.","start":89.91,"end":90.97,"sentiment":"neutral","sentiment_score":-0.02585705059270064},{"text":"Amazon.","start":93.11,"end":93.61,"sentiment":"neutral","sentiment_score":-0.009023266844451427},{"text":"Yep.","start":94.47,"end":94.97,"sentiment":"neutral","sentiment_score":0.01494296547025442}],"sentiment":"neutral","sentiment_score":-0.035963981158354065,"num_words":11,"start":85.270004,"end":94.97},{"sentences":[{"text":"Miss Binge.","start":95.67,"end":96.41,"sentiment":"neutral","sentiment_score":-0.00009297789074480534},{"text":"And Binge.","start":98.71,"end":99.53,"sentiment":"neutral","sentiment_score":0.03280830942094326},{"text":"And and stand at Paramount and lots of Yep.","start":101.005,"end":113.985,"sentiment":"neutral","sentiment_score":-0.0025134338065981865},{"text":"No.","start":127.515,"end":128.015,"sentiment":"neutral","sentiment_score":-0.32247841358184814},{"text":"No.","start":137.515,"end":137.995,"sentiment":"negative","sentiment_score":-0.39176374673843384}],"sentiment":"neutral","sentiment_score":-0.04476216010128458,"num_words":15,"start":95.67,"end":137.995},{"sentences":[{"text":"It's just gonna be I'm gonna think it's going on cold on Sunday after it happened.","start":137.995,"end":141.935,"sentiment":"negative","sentiment_score":-0.40745883248746395},{"text":"I was told the engineers said, no.","start":142.21,"end":144.05,"sentiment":"neutral","sentiment_score":-0.19757709332874843},{"text":"It's not that problem.","start":144.05,"end":145.03,"sentiment":"neutral","sentiment_score":-0.23013709858059883},{"text":"The customers have to call with strangers.","start":145.25,"end":147.59,"sentiment":"neutral","sentiment_score":-0.18175141300473893},{"text":"And I'll talk to them.","start":149.25,"end":150.53,"sentiment":"neutral","sentiment_score":-0.028682288900017738}],"sentiment":"neutral","sentiment_score":-0.2625282231527261,"num_words":39,"start":137.995,"end":150.53},{"sentences":[{"text":"I'll just give it a day.","start":150.53,"end":151.99,"sentiment":"neutral","sentiment_score":-0.01900197844952345},{"text":"Okay.","start":168.58499,"end":169.08499,"sentiment":"neutral","sentiment_score":0.08685332536697388},{"text":"Sorry.","start":178.17,"end":178.67,"sentiment":"neutral","sentiment_score":-0.04451005160808563},{"text":"This is for free.","start":179.61,"end":180.91,"sentiment":"neutral","sentiment_score":0.059965341817587614},{"text":"Is this something that will happen every time there's an upgrade?","start":182.97,"end":185.79001,"sentiment":"neutral","sentiment_score":-0.14367917518724094}],"sentiment":"neutral","sentiment_score":-0.061403398118589234,"num_words":23,"start":150.53,"end":185.79001},{"sentences":[{"text":"Okay.","start":189.695,"end":190.195,"sentiment":"neutral","sentiment_score":-0.10172726213932036},{"text":"That's right.","start":212.20999,"end":212.95,"sentiment":"neutral","sentiment_score":0.18051058799028397},{"text":"Okay.","start":226.985,"end":227.485,"sentiment":"neutral","sentiment_score":-0.00011215545237064362},{"text":"Am I the only person that will do?","start":242.865,"end":245.045,"sentiment":"neutral","sentiment_score":0.0007192876655608416},{"text":"No.","start":249.825,"end":250.145,"sentiment":"neutral","sentiment_score":-0.252958208322525}],"sentiment":"neutral","sentiment_score":0.0009213731839106634,"num_words":13,"start":189.695,"end":250.145},{"sentences":[{"text":"I'm I'm just I am sure I'm not alone.","start":250.145,"end":253.445,"sentiment":"neutral","sentiment_score":-0.20339730547534096},{"text":"Well, that's Well, that's fine.","start":258.065,"end":259.08002,"sentiment":"neutral","sentiment_score":0.0358773484826088},{"text":"Look.","start":259.08002,"end":259.58002,"sentiment":"neutral","sentiment_score":-0.0010307841002941132},{"text":"You know, I can't just put photo air on just to channel just for the background.","start":260.12,"end":264.94,"sentiment":"neutral","sentiment_score":-0.040978529141284525},{"text":"I can watch it.","start":265.08002,"end":266.64,"sentiment":"neutral","sentiment_score":-0.08398853614926338}],"sentiment":"neutral","sentiment_score":-0.07553801148065499,"num_words":35,"start":250.145,"end":266.64},{"sentences":[{"text":"I can watch it.","start":266.64,"end":267.42,"sentiment":"neutral","sentiment_score":-0.07100050058215857},{"text":"I think we can still let them use it then.","start":272.075,"end":274.255,"sentiment":"neutral","sentiment_score":-0.12856849953532218},{"text":"I'm not sure if I'm in the yeah.","start":282.71503,"end":284.97,"sentiment":"neutral","sentiment_score":-0.02592958911554888},{"text":"I just wanna know what's going on.","start":285.05,"end":287.45,"sentiment":"neutral","sentiment_score":-0.022322060274226323},{"text":"That's all.","start":287.45,"end":292.03,"sentiment":"neutral","sentiment_score":-0.03723110258579254}],"sentiment":"neutral","sentiment_score":-0.06476904315152957,"num_words":31,"start":266.64,"end":292.03},{"sentences":[{"text":"To save the six.","start":292.41,"end":293.37,"sentiment":"neutral","sentiment_score":0.04260828346014023},{"text":"Yeah.","start":293.37,"end":293.87,"sentiment":"neutral","sentiment_score":0.03678014874458313},{"text":"So I just I did I took the device and unplugged the router from anyway, nothing happened.","start":301.335,"end":308.135,"sentiment":"neutral","sentiment_score":-0.0392041788162554},{"text":"So I called my son because he's an IT person, and he checked the IP address.","start":308.135,"end":313.14,"sentiment":"neutral","sentiment_score":-0.015857553284149617},{"text":"And he said the router's fine.","start":313.30002,"end":314.74002,"sentiment":"neutral","sentiment_score":0.03861187708874544}],"sentiment":"neutral","sentiment_score":-0.010938803347843614,"num_words":44,"start":292.41,"end":314.74002},{"sentences":[{"text":"There's nothing wrong with the router.","start":314.74002,"end":316.12003,"sentiment":"neutral","sentiment_score":-0.04436157022913297},{"text":"He said they obviously still got you located overseas.","start":316.82,"end":319.80002,"sentiment":"neutral","sentiment_score":-0.005295427723063363},{"text":"Mhmm.","start":335.465,"end":335.965,"sentiment":"neutral","sentiment_score":0.022660620510578156},{"text":"Okay.","start":341.545,"end":342.045,"sentiment":"neutral","sentiment_score":0.03304527699947357},{"text":"Oh, yeah.","start":375.55,"end":375.87,"sentiment":"neutral","sentiment_score":0.035073164850473404}],"sentiment":"neutral","sentiment_score":-0.00989347598270366,"num_words":19,"start":314.74002,"end":375.87},{"sentences":[{"text":"You're good.","start":375.87,"end":376.61,"sentiment":"neutral","sentiment_score":0.20342910289764404},{"text":"No.","start":380.75,"end":380.99,"sentiment":"neutral","sentiment_score":-0.1305791437625885},{"text":"There's limited access because there were a couple of things I was watching.","start":380.99,"end":383.94998,"sentiment":"neutral","sentiment_score":-0.16430855026611915},{"text":"And when it happened, they just disappeared, but they're back.","start":383.94998,"end":388.245,"sentiment":"neutral","sentiment_score":-0.14391546845436096},{"text":"I just checked before I called you.","start":388.54498,"end":391.04498,"sentiment":"neutral","sentiment_score":-0.03271133718746049}],"sentiment":"neutral","sentiment_score":-0.10690503443280856,"num_words":33,"start":375.87,"end":391.04498},{"sentences":[{"text":"And Netflix seems to be back, but none of the others are.","start":391.10498,"end":395.04498,"sentiment":"neutral","sentiment_score":-0.05272145755589008},{"text":"Yes.","start":413.965,"end":414.465,"sentiment":"neutral","sentiment_score":0.010243983007967472},{"text":"Yes.","start":442.435,"end":442.67502,"sentiment":"neutral","sentiment_score":-0.002102300524711609},{"text":"No worries.","start":442.67502,"end":443.415,"sentiment":"neutral","sentiment_score":-0.03471628576517105},{"text":"That'd be fantastic.","start":450.595,"end":451.415,"sentiment":"positive","sentiment_score":0.5740434924761454}],"sentiment":"neutral","sentiment_score":0.05411484724792995,"num_words":19,"start":391.10498,"end":451.415},{"sentences":[{"text":"Thank you very much.","start":451.55502,"end":452.58,"sentiment":"positive","sentiment_score":0.6050184816122055},{"text":"Yeah.","start":455.69998,"end":455.93997,"sentiment":"neutral","sentiment_score":0.15335115790367126},{"text":"Everything else is good.","start":455.93997,"end":456.9,"sentiment":"neutral","sentiment_score":0.2525215893983841},{"text":"Internet is working.","start":456.9,"end":458.28,"sentiment":"neutral","sentiment_score":0.2234402596950531},{"text":"Good.","start":458.65997,"end":459.15997,"sentiment":"positive","sentiment_score":0.34409695863723755}],"sentiment":"positive","sentiment_score":0.35368685997449434,"num_words":13,"start":451.55502,"end":459.15997},{"sentences":[{"text":"Okay.","start":459.86,"end":460.36,"sentiment":"neutral","sentiment_score":0.29894518852233887},{"text":"Thank you.","start":461.62,"end":462.18,"sentiment":"neutral","sentiment_score":0.30821339040994644},{"text":"Bye.","start":462.18,"end":462.58,"sentiment":"neutral","sentiment_score":0.21850548684597015},{"text":"You too.","start":462.58,"end":463.06,"sentiment":"neutral","sentiment_score":0.20485354959964752},{"text":"Bye.","start":463.06,"end":463.56,"sentiment":"neutral","sentiment_score":-0.09189357608556747}],"sentiment":"neutral","sentiment_score":0.20738442561456136,"num_words":7,"start":459.86,"end":463.56}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Airtel tech support.\n\nChannel 1: Oh, hi. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Good. Thanks. So I'm calling about your GeoIP issue.\n\nChannel 0: Yeah. That's all been that's all been done. We're just waiting now for whoever the stream is at to receive the update database, which is normally sent it's already been sent in. It's up to them now to see it and unblock it. So everything's all been done from our end.\n\nIt's located now back in Oceania, Australia, Melbourne, Victoria. Network's here. Name's here. Everything's here. So because they saw that the name was from outside of Australia, now it's been relocated back here.\n\nDatabase has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database. So then they'll just lift this, whatever it is, and that's it. Away you go. You might go to Advanced Health if you wanna give them a call. I mean, it everything's all done from our end.\n\nChannel 1: Too many to call. That's the thing. When I\n\nChannel 0: Sorry?\n\nChannel 1: called on, there's too many of them to call. You know? That's what I\n\nChannel 0: Shit.\n\nChannel 1: know.\n\nChannel 0: How how many how many you got?\n\nChannel 1: Well, look, I I I\n\nChannel 0: Netflix\n\nChannel 1: I watched it.\n\nChannel 0: Netflix shouldn't be working as far as I know because other customers\n\nChannel 1: It is.\n\nChannel 0: are used.\n\nChannel 1: But then that's the only one that's come back.\n\nChannel 0: And\n\nChannel 1: Nothing\n\nChannel 0: then and then\n\nChannel 1: else.\n\nChannel 0: you\n\nChannel 1: Nothing\n\nChannel 0: okay.\n\nChannel 1: else is working, and I'm not gonna ring up everyone. When\n\nChannel 0: So\n\nChannel 1: I call\n\nChannel 0: who who who are the other ones then?\n\nChannel 1: them\n\nChannel 0: We might be\n\nChannel 1: yeah.\n\nChannel 0: able to\n\nChannel 1: Yeah.\n\nChannel 0: ring them up.\n\nChannel 1: All this time.\n\nChannel 0: Who?\n\nChannel 1: Amazon.\n\nChannel 0: Our Prime. Yep. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Amazon.\n\nChannel 1: Miss\n\nChannel 0: Oh,\n\nChannel 1: Binge.\n\nChannel 0: that no. They should lift that up. So it was Amazon. No. It was\n\nChannel 1: And\n\nChannel 0: pretty quick\n\nChannel 1: Binge.\n\nChannel 0: with that. B\n\nChannel 1: And and\n\nChannel 0: b.\n\nChannel 1: stand at Paramount and\n\nChannel 0: Yeah.\n\nChannel 1: lots\n\nChannel 0: I know\n\nChannel 1: of\n\nChannel 0: I know Stan and but Paramount, they should look. They they'll they've already received the updated database, so\n\nChannel 1: Yep.\n\nChannel 0: it could be in any any time today that they'll all the screens should come back on. Otherwise, you can go to your TV settings and delete the history and catch it and see if that helps. But normally, it it'll be the\n\nChannel 1: No.\n\nChannel 0: information that's been sent out, which is it's an automated system that gets sent out weekly. And so\n\nChannel 1: No.\n\nChannel 0: yeah.\n\nChannel 1: It's just gonna be I'm gonna think it's going on cold on Sunday after it happened. I was told the engineers said, no. It's not that problem. The customers have to call with strangers. And I'll talk\n\nChannel 0: Just\n\nChannel 1: to them.\n\nChannel 0: just\n\nChannel 1: I'll just\n\nChannel 0: just\n\nChannel 1: give\n\nChannel 0: depends\n\nChannel 1: it a\n\nChannel 0: on\n\nChannel 1: day.\n\nChannel 0: the situation. Just depends on the situation. In this case, the streamers, all the ones that are here in Australia, they've all been advised. So it's up to them now once they receive the information. They should have received it this morning just to unblock and that's\n\nChannel 1: Okay.\n\nChannel 0: it. Just yeah. Because, I mean, the IP, the geo IP has been now relocate the location is Melbourne. So it's in Australia, so it's not\n\nChannel 1: Sorry.\n\nChannel 0: outside of Australia.\n\nChannel 1: This\n\nChannel 0: And that's\n\nChannel 1: is\n\nChannel 0: part\n\nChannel 1: for free.\n\nChannel 0: that's part of the process. Sorry?\n\nChannel 1: Is this something that will happen every time there's an upgrade?\n\nChannel 0: No. No. No. It's it's just a one this is just a one time thing.\n\nChannel 1: Okay.\n\nChannel 0: It's a one time thing that we've had to upgrade. Last year, we received all these compliances from the government, upgrading all the network bandwidth and boost and all that. We have to do that by the September, which that's been done. That's all upgraded on the NBN network and all the private embedded networks. In this case, I think your super networks, if I'm not wrong.\n\nChannel 1: That's right.\n\nChannel 0: Yeah. Because it's just it's just super networks that we're having this problem with at the moment. So that's that's all been updated. That's all done. What else?\n\nWhat else? What else? Now we're just waiting for the streamers to\n\nChannel 1: Okay.\n\nChannel 0: to update the database. That's it. I'm gonna I'm gonna start calling each well, not myself, but I'll get people in charge of our department to start calling and say, listen. Can you please update your database with blah blah blah blah? And, hopefully, that'll just speed up the process.\n\nChannel 1: Am I the only\n\nChannel 0: So\n\nChannel 1: person that will do?\n\nChannel 0: now everybody that's on Super Networks has had the same problem.\n\nChannel 1: No. I'm I'm just I am\n\nChannel 0: I\n\nChannel 1: sure I'm\n\nChannel 0: I\n\nChannel 1: not\n\nChannel 0: I\n\nChannel 1: alone.\n\nChannel 0: complains complains of being maxed because everybody wants to watch TV.\n\nChannel 1: Well, that's Well, that's fine. Look. You know, I can't just put photo air on just to channel\n\nChannel 0: Yeah.\n\nChannel 1: just for the background. I can\n\nChannel 0: No.\n\nChannel 1: watch it. I can watch\n\nChannel 0: No.\n\nChannel 1: it.\n\nChannel 0: Look. I I I totally understand. Everyone's different.\n\nChannel 1: I\n\nChannel 0: People\n\nChannel 1: think we can still\n\nChannel 0: some\n\nChannel 1: let them\n\nChannel 0: people\n\nChannel 1: use it\n\nChannel 0: don't\n\nChannel 1: then.\n\nChannel 0: care. Other people care. And other people you know? Obviously, everybody has a different needs. You know what I mean?\n\nYeah. So that that's not a problem. We we've done\n\nChannel 1: I'm\n\nChannel 0: everything\n\nChannel 1: not\n\nChannel 0: with\n\nChannel 1: sure\n\nChannel 0: the\n\nChannel 1: if\n\nChannel 0: we've\n\nChannel 1: I'm\n\nChannel 0: let\n\nChannel 1: in the yeah. I just wanna know what's going on. That's\n\nChannel 0: no. That's alright. It's all done. I think you should have received an email this morning\n\nChannel 1: all. To save the six. Yeah.\n\nChannel 0: that hang on. Let me have a look.\n\nChannel 1: So I just\n\nChannel 0: Where are\n\nChannel 1: I\n\nChannel 0: we?\n\nChannel 1: did I took the device and unplugged the router from anyway, nothing happened. So I called my son because he's an IT person, and he checked the IP address. And he said the router's fine. There's nothing wrong with the router.\n\nChannel 0: Yeah. No. That's\n\nChannel 1: He\n\nChannel 0: that's\n\nChannel 1: said\n\nChannel 0: all\n\nChannel 1: they obviously\n\nChannel 0: good. It was\n\nChannel 1: still got you located overseas.\n\nChannel 0: yeah. Well, that's that's what happened. Let's see. What happens, all the transit or the Internet, they don't have a specific provider here in Australia. It all comes from either Europe, Canada, or The USA.\n\nChannel 1: Mhmm.\n\nChannel 0: But we The USA has got the highest level of security protection, so we choose them. We prefer them.\n\nChannel 1: Okay.\n\nChannel 0: And, like, Telstra, Optus, and all your major use the same Internet service provider or the IP transit provider here in Australia. It's the same one. However, once it initiates, it depends on on the end result. In this case, the end result, when they did the routing and all the technical side of it, it routed back to The USA. So it was sowing a USA location.\n\nSo that popped up the red flags to some of the streamers, which I don't know why the hell they do that because Netflix works.\n\nChannel 1: Oh, yeah. You're\n\nChannel 0: Netflix\n\nChannel 1: good.\n\nChannel 0: is is a streamer all over all over the world. You know? So they didn't do nothing.\n\nChannel 1: No. There's limited access because there were a couple of things I was watching. And when it happened, they just disappeared, but they're back. I just checked\n\nChannel 0: Yeah.\n\nChannel 1: before\n\nChannel 0: Yep.\n\nChannel 1: I called you. And Netflix seems to be back, but none of the\n\nChannel 0: Yeah.\n\nChannel 1: others are.\n\nChannel 0: Yeah. But Netflix would because maybe you've reset rebooted the router. That's probably why. Because now that this date has happened in Australia, now we need to do another reboot. But that's it.\n\nIt's done. So with with the other streamers, it's up\n\nChannel 1: Yes.\n\nChannel 0: to them now to unblock the the geo IP. Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it. It's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately. Yeah. So sorry about that.\n\nBut,\n\nChannel 1: Yes.\n\nChannel 0: yeah,\n\nChannel 1: No\n\nChannel 0: we'll\n\nChannel 1: worries.\n\nChannel 0: get all that. We'll get well, look. I'm gonna start giving them a call. If not myself, I'll get the team to do it. Alright?\n\nChannel 1: That'd be fantastic. Thank you very much.\n\nChannel 0: Alright. You have a lovely day. Everything else alright?\n\nChannel 1: Yeah. Everything else is good. Internet\n\nChannel 0: Okay.\n\nChannel 1: is working.\n\nChannel 0: Good on you.\n\nChannel 1: Good.\n\nChannel 0: Alright then, love.\n\nChannel 1: Okay.\n\nChannel 0: Have a good afternoon.\n\nChannel 1: Thank\n\nChannel 0: Bye bye.\n\nChannel 1: you. Bye.\n\nChannel 0: Bye.\n\nChannel 1: You\n\nChannel 0: Bye.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.48,"end":1.1999999,"sentiment":"positive","sentiment_score":0.33503060042858124},{"text":"Airtel tech support.","start":1.1999999,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.18839238087336221}],"sentiment":"neutral","sentiment_score":0.24704766869544983,"channel":0,"num_words":5,"start":0.48,"end":2.1799998},{"sentences":[{"text":"Oh, hi.","start":2.8,"end":3.28,"sentiment":"neutral","sentiment_score":0.2676532715559006},{"text":"How are you?","start":3.28,"end":4.1,"sentiment":"neutral","sentiment_score":0.27791302899519604}],"sentiment":"neutral","sentiment_score":0.2738091260194778,"channel":1,"num_words":5,"start":2.8,"end":4.1},{"sentences":[{"text":"I'm good.","start":4.08,"end":4.56,"sentiment":"positive","sentiment_score":0.5489580035209656},{"text":"How are you?","start":4.56,"end":5.38,"sentiment":"positive","sentiment_score":0.3384292622407277}],"sentiment":"positive","sentiment_score":0.42264075875282286,"channel":0,"num_words":5,"start":4.08,"end":5.38},{"sentences":[{"text":"Good.","start":5.3599997,"end":5.7599998,"sentiment":"positive","sentiment_score":0.5180796980857849},{"text":"Thanks.","start":5.7599998,"end":6.2599998,"sentiment":"positive","sentiment_score":0.507298469543457},{"text":"So I'm calling about your GeoIP issue.","start":6.3199997,"end":9.139999,"sentiment":"neutral","sentiment_score":0.07133732523236956}],"sentiment":"neutral","sentiment_score":0.16941549380620322,"channel":1,"num_words":9,"start":5.3599997,"end":9.139999},{"sentences":[{"text":"Yeah.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.05714727193117142},{"text":"That's all been that's all been done.","start":10.24,"end":12.0,"sentiment":"neutral","sentiment_score":0.11014830959694726},{"text":"We're just waiting now for whoever the stream is at to receive the update database, which is normally sent it's already been sent in.","start":12.0,"end":20.985,"sentiment":"neutral","sentiment_score":0.04833626747131348},{"text":"It's up to them now to see it and unblock it.","start":20.985,"end":23.485,"sentiment":"neutral","sentiment_score":0.046783119440078735},{"text":"So everything's all been done from our end.","start":23.865,"end":25.945,"sentiment":"neutral","sentiment_score":0.09616694319993258}],"sentiment":"neutral","sentiment_score":0.06416089642865985,"channel":0,"num_words":51,"start":9.92,"end":25.945},{"sentences":[{"text":"It's located now back in Oceania, Australia, Melbourne, Victoria.","start":25.945,"end":30.4,"sentiment":"neutral","sentiment_score":0.04425222468045023},{"text":"Network's here.","start":31.26,"end":32.38,"sentiment":"neutral","sentiment_score":0.02900521829724312},{"text":"Name's here.","start":32.38,"end":32.94,"sentiment":"neutral","sentiment_score":0.03132603503763676},{"text":"Everything's here.","start":32.94,"end":33.74,"sentiment":"neutral","sentiment_score":0.04576018452644348},{"text":"So because they saw that the name was from outside of Australia, now it's been relocated back here.","start":33.74,"end":41.28,"sentiment":"neutral","sentiment_score":0.00958776142862108}],"sentiment":"neutral","sentiment_score":0.023728260713996308,"channel":0,"num_words":33,"start":25.945,"end":41.28},{"sentences":[{"text":"Database has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database.","start":41.905003,"end":50.405,"sentiment":"neutral","sentiment_score":0.03131058558144353},{"text":"So then they'll just lift this, whatever it is, and that's it.","start":52.305,"end":55.98,"sentiment":"neutral","sentiment_score":0.05423072725534439},{"text":"Away you go.","start":55.98,"end":56.86,"sentiment":"neutral","sentiment_score":0.07050794114669164},{"text":"You might go to Advanced Health if you wanna give them a call.","start":56.86,"end":59.5,"sentiment":"neutral","sentiment_score":0.029848713571062453},{"text":"I mean, it everything's all done from our end.","start":59.5,"end":61.6,"sentiment":"neutral","sentiment_score":0.00687727394203345}],"sentiment":"neutral","sentiment_score":0.03391617246098438,"channel":0,"num_words":59,"start":41.905003,"end":61.6},{"sentences":[{"text":"Too many to call.","start":61.670002,"end":62.79,"sentiment":"neutral","sentiment_score":-0.25367446616292},{"text":"That's the thing.","start":62.79,"end":63.77,"sentiment":"neutral","sentiment_score":-0.16869047284126282},{"text":"When I","start":64.23,"end":64.71,"sentiment":"neutral","sentiment_score":-0.09839896857738495}],"sentiment":"neutral","sentiment_score":-0.19084080225891537,"channel":1,"num_words":9,"start":61.670002,"end":64.71},{"sentences":[{"text":"Sorry?","start":64.7,"end":65.2,"sentiment":"neutral","sentiment_score":-0.12171217799186708}],"sentiment":"neutral","sentiment_score":-0.12171217799186708,"channel":0,"num_words":1,"start":64.7,"end":65.2},{"sentences":[{"text":"called on, there's too many of them to call.","start":64.71,"end":67.270004,"sentiment":"neutral","sentiment_score":-0.1901130411359999},{"text":"You know?","start":67.270004,"end":67.83,"sentiment":"neutral","sentiment_score":-0.08778180181980133},{"text":"That's what I","start":67.83,"end":68.47,"sentiment":"neutral","sentiment_score":-0.07087254524230957}],"sentiment":"neutral","sentiment_score":-0.14994275782789504,"channel":1,"num_words":14,"start":64.71,"end":68.47},{"sentences":[{"text":"Shit.","start":68.355,"end":68.515,"sentiment":"neutral","sentiment_score":-0.07425142079591751}],"sentiment":"neutral","sentiment_score":-0.07425142079591751,"channel":0,"num_words":1,"start":68.355,"end":68.515},{"sentences":[{"text":"know.","start":68.47,"end":68.97,"sentiment":"neutral","sentiment_score":-0.04671773314476013}],"sentiment":"neutral","sentiment_score":-0.04671773314476013,"channel":1,"num_words":1,"start":68.47,"end":68.97},{"sentences":[{"text":"How how many how many you got?","start":68.515,"end":70.135,"sentiment":"neutral","sentiment_score":-0.017710161794509207}],"sentiment":"neutral","sentiment_score":-0.017710161794509207,"channel":0,"num_words":7,"start":68.515,"end":70.135},{"sentences":[{"text":"Well, look, I I I","start":70.95,"end":74.055,"sentiment":"neutral","sentiment_score":-0.06668691188097}],"sentiment":"neutral","sentiment_score":-0.06668691188097,"channel":1,"num_words":5,"start":70.95,"end":74.055},{"sentences":[{"text":"Netflix","start":74.035,"end":74.535,"sentiment":"neutral","sentiment_score":-0.09061316400766373}],"sentiment":"neutral","sentiment_score":-0.09061316400766373,"channel":0,"num_words":1,"start":74.035,"end":74.535},{"sentences":[{"text":"I watched it.","start":74.055,"end":74.955,"sentiment":"neutral","sentiment_score":-0.07534629603226979}],"sentiment":"neutral","sentiment_score":-0.07534629603226979,"channel":1,"num_words":3,"start":74.055,"end":74.955},{"sentences":[{"text":"Netflix shouldn't be working as far as I know because other customers","start":74.675,"end":77.715,"sentiment":"neutral","sentiment_score":-0.14204764490326247}],"sentiment":"neutral","sentiment_score":-0.14204764490326247,"channel":0,"num_words":12,"start":74.675,"end":77.715},{"sentences":[{"text":"It is.","start":77.335,"end":77.995,"sentiment":"neutral","sentiment_score":-0.0797426737844944}],"sentiment":"neutral","sentiment_score":-0.0797426737844944,"channel":1,"num_words":2,"start":77.335,"end":77.995},{"sentences":[{"text":"are used.","start":77.715,"end":78.375,"sentiment":"neutral","sentiment_score":-0.09360718727111816}],"sentiment":"neutral","sentiment_score":-0.09360718727111816,"channel":0,"num_words":2,"start":77.715,"end":78.375},{"sentences":[{"text":"But then that's the only one that's come back.","start":78.055,"end":80.555,"sentiment":"neutral","sentiment_score":-0.14040488998095194}],"sentiment":"neutral","sentiment_score":-0.14040488998095194,"channel":1,"num_words":9,"start":78.055,"end":80.555},{"sentences":[{"text":"And","start":80.515,"end":80.755,"sentiment":"neutral","sentiment_score":-0.08449222892522812}],"sentiment":"neutral","sentiment_score":-0.08449222892522812,"channel":0,"num_words":1,"start":80.515,"end":80.755},{"sentences":[{"text":"Nothing","start":80.695,"end":81.175,"sentiment":"neutral","sentiment_score":-0.11171285808086397}],"sentiment":"neutral","sentiment_score":-0.11171285808086397,"channel":1,"num_words":1,"start":80.695,"end":81.175},{"sentences":[{"text":"then and then","start":80.755,"end":81.315,"sentiment":"neutral","sentiment_score":-0.09866608182589214}],"sentiment":"neutral","sentiment_score":-0.09866608182589214,"channel":0,"num_words":3,"start":80.755,"end":81.315},{"sentences":[{"text":"else.","start":81.175,"end":81.675,"sentiment":"neutral","sentiment_score":-0.09915791451931}],"sentiment":"neutral","sentiment_score":-0.09915791451931,"channel":1,"num_words":1,"start":81.175,"end":81.675},{"sentences":[{"text":"you","start":81.315,"end":81.395,"sentiment":"neutral","sentiment_score":-0.08136218786239624}],"sentiment":"neutral","sentiment_score":-0.08136218786239624,"channel":0,"num_words":1,"start":81.315,"end":81.395},{"sentences":[{"text":"Nothing","start":81.975006,"end":82.295,"sentiment":"neutral","sentiment_score":-0.10490845143795012}],"sentiment":"neutral","sentiment_score":-0.10490845143795012,"channel":1,"num_words":1,"start":81.975006,"end":82.295},{"sentences":[{"text":"okay.","start":82.035,"end":82.535,"sentiment":"neutral","sentiment_score":-0.09957925230264664}],"sentiment":"neutral","sentiment_score":-0.09957925230264664,"channel":0,"num_words":1,"start":82.035,"end":82.535},{"sentences":[{"text":"else is working, and I'm not gonna ring up everyone.","start":82.295,"end":84.795,"sentiment":"neutral","sentiment_score":-0.2185955226421356},{"text":"When","start":85.270004,"end":85.51,"sentiment":"neutral","sentiment_score":-0.09222706407308578}],"sentiment":"neutral","sentiment_score":-0.2071074809540402,"channel":1,"num_words":11,"start":82.295,"end":85.51},{"sentences":[{"text":"So","start":85.37,"end":85.61,"sentiment":"neutral","sentiment_score":-0.05480154603719711}],"sentiment":"neutral","sentiment_score":-0.05480154603719711,"channel":0,"num_words":1,"start":85.37,"end":85.61},{"sentences":[{"text":"I call","start":85.51,"end":86.090004,"sentiment":"neutral","sentiment_score":-0.07504783198237419}],"sentiment":"neutral","sentiment_score":-0.07504783198237419,"channel":1,"num_words":2,"start":85.51,"end":86.090004},{"sentences":[{"text":"who who who are the other ones then?","start":85.61,"end":87.69,"sentiment":"neutral","sentiment_score":-0.06551823113113642}],"sentiment":"neutral","sentiment_score":-0.06551823113113642,"channel":0,"num_words":8,"start":85.61,"end":87.69},{"sentences":[{"text":"them","start":87.590004,"end":87.95,"sentiment":"neutral","sentiment_score":-0.03384198248386383}],"sentiment":"neutral","sentiment_score":-0.03384198248386383,"channel":1,"num_words":1,"start":87.590004,"end":87.95},{"sentences":[{"text":"We might be","start":87.69,"end":88.33,"sentiment":"neutral","sentiment_score":-0.041488716999689736}],"sentiment":"neutral","sentiment_score":-0.041488716999689736,"channel":0,"num_words":3,"start":87.69,"end":88.33},{"sentences":[{"text":"yeah.","start":88.31,"end":88.55,"sentiment":"neutral","sentiment_score":-0.026709560304880146}],"sentiment":"neutral","sentiment_score":-0.026709560304880146,"channel":1,"num_words":1,"start":88.31,"end":88.55},{"sentences":[{"text":"able to","start":88.33,"end":88.57,"sentiment":"neutral","sentiment_score":-0.008869584184139967}],"sentiment":"neutral","sentiment_score":-0.008869584184139967,"channel":0,"num_words":2,"start":88.33,"end":88.57},{"sentences":[{"text":"Yeah.","start":88.55,"end":89.05,"sentiment":"neutral","sentiment_score":-0.021078068763017654}],"sentiment":"neutral","sentiment_score":-0.021078068763017654,"channel":1,"num_words":1,"start":88.55,"end":89.05},{"sentences":[{"text":"ring them up.","start":88.57,"end":89.39,"sentiment":"neutral","sentiment_score":-0.04403167590498924}],"sentiment":"neutral","sentiment_score":-0.04403167590498924,"channel":0,"num_words":3,"start":88.57,"end":89.39},{"sentences":[{"text":"All this time.","start":89.91,"end":90.97,"sentiment":"neutral","sentiment_score":-0.02585705059270064}],"sentiment":"neutral","sentiment_score":-0.02585705059270064,"channel":1,"num_words":3,"start":89.91,"end":90.97},{"sentences":[{"text":"Who?","start":91.69,"end":92.19,"sentiment":"neutral","sentiment_score":-0.01681414619088173}],"sentiment":"neutral","sentiment_score":-0.01681414619088173,"channel":0,"num_words":1,"start":91.69,"end":92.19},{"sentences":[{"text":"Amazon.","start":93.11,"end":93.61,"sentiment":"neutral","sentiment_score":-0.009023266844451427}],"sentiment":"neutral","sentiment_score":-0.009023266844451427,"channel":1,"num_words":1,"start":93.11,"end":93.61},{"sentences":[{"text":"Our Prime.","start":93.130005,"end":93.770004,"sentiment":"neutral","sentiment_score":-0.00006455648690462112},{"text":"Yep.","start":93.770004,"end":94.25,"sentiment":"neutral","sentiment_score":0.012703018262982368},{"text":"Yeah.","start":94.25,"end":94.57,"sentiment":"neutral","sentiment_score":0.020553700625896457}],"sentiment":"neutral","sentiment_score":0.008281901478767395,"channel":0,"num_words":4,"start":93.130005,"end":94.57},{"sentences":[{"text":"Yep.","start":94.47,"end":94.97,"sentiment":"neutral","sentiment_score":0.01494296547025442}],"sentiment":"neutral","sentiment_score":0.01494296547025442,"channel":1,"num_words":1,"start":94.47,"end":94.97},{"sentences":[{"text":"Amazon.","start":94.57,"end":95.07,"sentiment":"neutral","sentiment_score":0.006019654683768749}],"sentiment":"neutral","sentiment_score":0.006019654683768749,"channel":0,"num_words":1,"start":94.57,"end":95.07},{"sentences":[{"text":"Miss","start":95.67,"end":95.91,"sentiment":"neutral","sentiment_score":-0.0025809723883867264}],"sentiment":"neutral","sentiment_score":-0.0025809723883867264,"channel":1,"num_words":1,"start":95.67,"end":95.91},{"sentences":[{"text":"Oh,","start":95.875,"end":96.034996,"sentiment":"neutral","sentiment_score":0.011171485297381878}],"sentiment":"neutral","sentiment_score":0.011171485297381878,"channel":0,"num_words":1,"start":95.875,"end":96.034996},{"sentences":[{"text":"Binge.","start":95.91,"end":96.41,"sentiment":"neutral","sentiment_score":0.0023950166068971157}],"sentiment":"neutral","sentiment_score":0.0023950166068971157,"channel":1,"num_words":1,"start":95.91,"end":96.41},{"sentences":[{"text":"that no.","start":96.034996,"end":96.435,"sentiment":"neutral","sentiment_score":-0.04780450090765953},{"text":"They should lift that up.","start":96.435,"end":97.395,"sentiment":"neutral","sentiment_score":-0.034107650816440585},{"text":"So it was Amazon.","start":97.395,"end":98.195,"sentiment":"neutral","sentiment_score":-0.010588918346911669},{"text":"No.","start":98.195,"end":98.435,"sentiment":"neutral","sentiment_score":-0.02300959080457687},{"text":"It was","start":98.435,"end":98.755,"sentiment":"neutral","sentiment_score":-0.007723660208284855}],"sentiment":"neutral","sentiment_score":-0.024782845750451088,"channel":0,"num_words":14,"start":96.034996,"end":98.755},{"sentences":[{"text":"And","start":98.71,"end":99.03,"sentiment":"neutral","sentiment_score":0.020173747092485428}],"sentiment":"neutral","sentiment_score":0.020173747092485428,"channel":1,"num_words":1,"start":98.71,"end":99.03},{"sentences":[{"text":"pretty quick","start":98.755,"end":99.23499,"sentiment":"neutral","sentiment_score":0.04618671350181103}],"sentiment":"neutral","sentiment_score":0.04618671350181103,"channel":0,"num_words":2,"start":98.755,"end":99.23499},{"sentences":[{"text":"Binge.","start":99.03,"end":99.53,"sentiment":"neutral","sentiment_score":0.04544287174940109}],"sentiment":"neutral","sentiment_score":0.04544287174940109,"channel":1,"num_words":1,"start":99.03,"end":99.53},{"sentences":[{"text":"with that.","start":99.23499,"end":99.895,"sentiment":"neutral","sentiment_score":0.03399644047021866},{"text":"B","start":100.674995,"end":101.174995,"sentiment":"neutral","sentiment_score":0.007472583092749119}],"sentiment":"neutral","sentiment_score":0.025155154677728813,"channel":0,"num_words":3,"start":99.23499,"end":101.174995},{"sentences":[{"text":"And and","start":101.005,"end":101.965,"sentiment":"neutral","sentiment_score":0.004507680423557758}],"sentiment":"neutral","sentiment_score":0.004507680423557758,"channel":1,"num_words":2,"start":101.005,"end":101.965},{"sentences":[{"text":"b.","start":101.875,"end":102.375,"sentiment":"neutral","sentiment_score":0.005325298756361008}],"sentiment":"neutral","sentiment_score":0.005325298756361008,"channel":0,"num_words":1,"start":101.875,"end":102.375},{"sentences":[{"text":"stand at Paramount and","start":101.965,"end":103.725,"sentiment":"neutral","sentiment_score":0.0017618744168430567}],"sentiment":"neutral","sentiment_score":0.0017618744168430567,"channel":1,"num_words":4,"start":101.965,"end":103.725},{"sentences":[{"text":"Yeah.","start":103.634995,"end":103.875,"sentiment":"neutral","sentiment_score":0.009230783209204674}],"sentiment":"neutral","sentiment_score":0.009230783209204674,"channel":0,"num_words":1,"start":103.634995,"end":103.875},{"sentences":[{"text":"lots","start":103.725,"end":104.045,"sentiment":"neutral","sentiment_score":-0.011042103171348572}],"sentiment":"neutral","sentiment_score":-0.011042103171348572,"channel":1,"num_words":1,"start":103.725,"end":104.045},{"sentences":[{"text":"I know","start":103.875,"end":104.534996,"sentiment":"neutral","sentiment_score":-0.010451155714690685}],"sentiment":"neutral","sentiment_score":-0.010451155714690685,"channel":0,"num_words":2,"start":103.875,"end":104.534996},{"sentences":[{"text":"of","start":104.045,"end":104.545,"sentiment":"neutral","sentiment_score":-0.026631055399775505}],"sentiment":"neutral","sentiment_score":-0.026631055399775505,"channel":1,"num_words":1,"start":104.045,"end":104.545},{"sentences":[{"text":"I know Stan and but Paramount, they should look.","start":104.674995,"end":109.06,"sentiment":"neutral","sentiment_score":-0.016517154251535732},{"text":"They they'll they've already received the updated database, so","start":109.06,"end":113.54,"sentiment":"neutral","sentiment_score":0.02266387092984385}],"sentiment":"neutral","sentiment_score":0.003073358339154058,"channel":0,"num_words":18,"start":104.674995,"end":113.54},{"sentences":[{"text":"Yep.","start":113.485,"end":113.985,"sentiment":"neutral","sentiment_score":-0.001010604202747345}],"sentiment":"neutral","sentiment_score":-0.001010604202747345,"channel":1,"num_words":1,"start":113.485,"end":113.985},{"sentences":[{"text":"it could be in any any time today that they'll all the screens should come back on.","start":113.54,"end":118.12,"sentiment":"neutral","sentiment_score":0.03378390948123792},{"text":"Otherwise, you can go to your TV settings and delete the history and catch it and see if that helps.","start":119.3,"end":125.354996,"sentiment":"neutral","sentiment_score":0.028214288223534823},{"text":"But normally, it it'll be the","start":125.354996,"end":127.595,"sentiment":"neutral","sentiment_score":-0.026789405693610508}],"sentiment":"neutral","sentiment_score":0.02274129747651344,"channel":0,"num_words":43,"start":113.54,"end":127.595},{"sentences":[{"text":"No.","start":127.515,"end":128.015,"sentiment":"neutral","sentiment_score":-0.32247841358184814}],"sentiment":"neutral","sentiment_score":-0.32247841358184814,"channel":1,"num_words":1,"start":127.515,"end":128.015},{"sentences":[{"text":"information that's been sent out, which is it's an automated system that gets sent out weekly.","start":127.595,"end":133.455,"sentiment":"neutral","sentiment_score":-0.33035030495375395},{"text":"And so","start":134.45999,"end":137.58,"sentiment":"neutral","sentiment_score":-0.1484229825437069}],"sentiment":"neutral","sentiment_score":-0.3101361580193043,"channel":0,"num_words":18,"start":127.595,"end":137.58},{"sentences":[{"text":"No.","start":137.515,"end":137.995,"sentiment":"negative","sentiment_score":-0.39176374673843384}],"sentiment":"negative","sentiment_score":-0.39176374673843384,"channel":1,"num_words":1,"start":137.515,"end":137.995},{"sentences":[{"text":"yeah.","start":137.83,"end":138.33,"sentiment":"neutral","sentiment_score":-0.29422348737716675}],"sentiment":"neutral","sentiment_score":-0.29422348737716675,"channel":0,"num_words":1,"start":137.83,"end":138.33},{"sentences":[{"text":"It's just gonna be I'm gonna think it's going on cold on Sunday after it happened.","start":137.995,"end":141.935,"sentiment":"negative","sentiment_score":-0.40745883248746395},{"text":"I was told the engineers said, no.","start":142.21,"end":144.05,"sentiment":"neutral","sentiment_score":-0.19757709332874843},{"text":"It's not that problem.","start":144.05,"end":145.03,"sentiment":"neutral","sentiment_score":-0.23013709858059883},{"text":"The customers have to call with strangers.","start":145.25,"end":147.59,"sentiment":"neutral","sentiment_score":-0.18175141300473893},{"text":"And I'll talk","start":149.25,"end":149.97,"sentiment":"neutral","sentiment_score":-0.02530224931736787}],"sentiment":"neutral","sentiment_score":-0.2748944866596847,"channel":1,"num_words":37,"start":137.995,"end":149.97},{"sentences":[{"text":"Just","start":149.895,"end":150.295,"sentiment":"neutral","sentiment_score":-0.04456714913249016}],"sentiment":"neutral","sentiment_score":-0.04456714913249016,"channel":0,"num_words":1,"start":149.895,"end":150.295},{"sentences":[{"text":"to them.","start":149.97,"end":150.53,"sentiment":"neutral","sentiment_score":-0.03375234827399254}],"sentiment":"neutral","sentiment_score":-0.03375234827399254,"channel":1,"num_words":2,"start":149.97,"end":150.53},{"sentences":[{"text":"just","start":150.295,"end":150.775,"sentiment":"neutral","sentiment_score":-0.024721261113882065}],"sentiment":"neutral","sentiment_score":-0.024721261113882065,"channel":0,"num_words":1,"start":150.295,"end":150.775},{"sentences":[{"text":"I'll just","start":150.53,"end":150.93001,"sentiment":"neutral","sentiment_score":-0.0038218963891267776}],"sentiment":"neutral","sentiment_score":-0.0038218963891267776,"channel":1,"num_words":2,"start":150.53,"end":150.93001},{"sentences":[{"text":"just","start":150.775,"end":150.935,"sentiment":"neutral","sentiment_score":0.0010918676853179932}],"sentiment":"neutral","sentiment_score":0.0010918676853179932,"channel":0,"num_words":1,"start":150.775,"end":150.935},{"sentences":[{"text":"give","start":150.93001,"end":151.25,"sentiment":"neutral","sentiment_score":-0.018515393137931824}],"sentiment":"neutral","sentiment_score":-0.018515393137931824,"channel":1,"num_words":1,"start":150.93001,"end":151.25},{"sentences":[{"text":"depends","start":150.935,"end":151.415,"sentiment":"neutral","sentiment_score":0.00976056233048439}],"sentiment":"neutral","sentiment_score":0.00976056233048439,"channel":0,"num_words":1,"start":150.935,"end":151.415},{"sentences":[{"text":"it a","start":151.25,"end":151.49,"sentiment":"neutral","sentiment_score":-0.022153141908347607}],"sentiment":"neutral","sentiment_score":-0.022153141908347607,"channel":1,"num_words":2,"start":151.25,"end":151.49},{"sentences":[{"text":"on","start":151.415,"end":151.575,"sentiment":"neutral","sentiment_score":-0.006361175328493118}],"sentiment":"neutral","sentiment_score":-0.006361175328493118,"channel":0,"num_words":1,"start":151.415,"end":151.575},{"sentences":[{"text":"day.","start":151.49,"end":151.99,"sentiment":"neutral","sentiment_score":-0.0435464009642601}],"sentiment":"neutral","sentiment_score":-0.0435464009642601,"channel":1,"num_words":1,"start":151.49,"end":151.99},{"sentences":[{"text":"the situation.","start":151.575,"end":152.155,"sentiment":"neutral","sentiment_score":-0.055947501212358475},{"text":"Just depends on the situation.","start":153.095,"end":154.47499,"sentiment":"neutral","sentiment_score":-0.04664039313793182},{"text":"In this case, the streamers, all the ones that are here in Australia, they've all been advised.","start":154.535,"end":160.855,"sentiment":"neutral","sentiment_score":0.027285988606950817},{"text":"So it's up to them now once they receive the information.","start":160.855,"end":163.175,"sentiment":"neutral","sentiment_score":0.05979213389483365},{"text":"They should have received it this morning just to unblock and that's","start":163.175,"end":168.73999,"sentiment":"neutral","sentiment_score":0.05844466077784697}],"sentiment":"neutral","sentiment_score":0.03144285617832174,"channel":0,"num_words":47,"start":151.575,"end":168.73999},{"sentences":[{"text":"Okay.","start":168.58499,"end":169.08499,"sentiment":"neutral","sentiment_score":0.08685332536697388}],"sentiment":"neutral","sentiment_score":0.08685332536697388,"channel":1,"num_words":1,"start":168.58499,"end":169.08499},{"sentences":[{"text":"it.","start":168.73999,"end":168.9,"sentiment":"neutral","sentiment_score":0.07693333178758621},{"text":"Just yeah.","start":168.9,"end":169.54,"sentiment":"neutral","sentiment_score":0.06512989848852158},{"text":"Because, I mean, the IP, the geo IP has been now relocate the location is Melbourne.","start":169.54,"end":175.4,"sentiment":"neutral","sentiment_score":0.020414136233739555},{"text":"So it's in Australia, so it's not","start":176.42,"end":178.26,"sentiment":"neutral","sentiment_score":0.0017696551845542022}],"sentiment":"neutral","sentiment_score":0.02100795749216699,"channel":0,"num_words":26,"start":168.73999,"end":178.26},{"sentences":[{"text":"Sorry.","start":178.17,"end":178.67,"sentiment":"neutral","sentiment_score":-0.04451005160808563}],"sentiment":"neutral","sentiment_score":-0.04451005160808563,"channel":1,"num_words":1,"start":178.17,"end":178.67},{"sentences":[{"text":"outside of Australia.","start":178.26,"end":179.23999,"sentiment":"neutral","sentiment_score":-0.04109369839231173}],"sentiment":"neutral","sentiment_score":-0.04109369839231173,"channel":0,"num_words":3,"start":178.26,"end":179.23999},{"sentences":[{"text":"This","start":179.61,"end":180.01,"sentiment":"neutral","sentiment_score":-0.003920095041394234}],"sentiment":"neutral","sentiment_score":-0.003920095041394234,"channel":1,"num_words":1,"start":179.61,"end":180.01},{"sentences":[{"text":"And that's","start":179.615,"end":180.015,"sentiment":"neutral","sentiment_score":0.0416283905506134}],"sentiment":"neutral","sentiment_score":0.0416283905506134,"channel":0,"num_words":2,"start":179.615,"end":180.015},{"sentences":[{"text":"is","start":180.01,"end":180.17,"sentiment":"neutral","sentiment_score":0.06505172699689865}],"sentiment":"neutral","sentiment_score":0.06505172699689865,"channel":1,"num_words":1,"start":180.01,"end":180.17},{"sentences":[{"text":"part","start":180.015,"end":180.41501,"sentiment":"neutral","sentiment_score":0.09556040912866592}],"sentiment":"neutral","sentiment_score":0.09556040912866592,"channel":0,"num_words":1,"start":180.015,"end":180.41501},{"sentences":[{"text":"for free.","start":180.17,"end":180.91,"sentiment":"neutral","sentiment_score":0.08936486765742302}],"sentiment":"neutral","sentiment_score":0.08936486765742302,"channel":1,"num_words":2,"start":180.17,"end":180.91},{"sentences":[{"text":"that's part of the process.","start":180.41501,"end":181.715,"sentiment":"neutral","sentiment_score":0.05855436995625496},{"text":"Sorry?","start":182.015,"end":182.515,"sentiment":"neutral","sentiment_score":-0.08474180102348328}],"sentiment":"neutral","sentiment_score":0.034671674792965256,"channel":0,"num_words":6,"start":180.41501,"end":182.515},{"sentences":[{"text":"Is this something that will happen every time there's an upgrade?","start":182.97,"end":185.79001,"sentiment":"neutral","sentiment_score":-0.14367917518724094}],"sentiment":"neutral","sentiment_score":-0.14367917518724094,"channel":1,"num_words":11,"start":182.97,"end":185.79001},{"sentences":[{"text":"No.","start":185.615,"end":185.85501,"sentiment":"neutral","sentiment_score":-0.332334965467453},{"text":"No.","start":185.85501,"end":186.095,"sentiment":"neutral","sentiment_score":-0.3131975531578064},{"text":"No.","start":186.095,"end":186.335,"sentiment":"negative","sentiment_score":-0.33541786670684814},{"text":"It's it's just a one this is just a one time thing.","start":186.335,"end":188.99501,"sentiment":"neutral","sentiment_score":-0.32952432334423065}],"sentiment":"neutral","sentiment_score":-0.32901615103085835,"channel":0,"num_words":15,"start":185.615,"end":188.99501},{"sentences":[{"text":"Okay.","start":189.695,"end":190.195,"sentiment":"neutral","sentiment_score":-0.10172726213932036}],"sentiment":"neutral","sentiment_score":-0.10172726213932036,"channel":1,"num_words":1,"start":189.695,"end":190.195},{"sentences":[{"text":"It's a one time thing that we've had to upgrade.","start":190.41501,"end":192.91501,"sentiment":"neutral","sentiment_score":-0.08732010386884212},{"text":"Last year, we received all these compliances from the government, upgrading all the network bandwidth and boost and all that.","start":194.09,"end":200.96999,"sentiment":"neutral","sentiment_score":0.010945367254316806},{"text":"We have to do that by the September, which that's been done.","start":200.96999,"end":204.89,"sentiment":"neutral","sentiment_score":0.016087545702854793},{"text":"That's all upgraded on the NBN network and all the private embedded networks.","start":204.89,"end":208.56999,"sentiment":"neutral","sentiment_score":0.06940380541177896},{"text":"In this case, I think your super networks, if I'm not wrong.","start":208.56999,"end":211.785,"sentiment":"neutral","sentiment_score":0.050246269442141056}],"sentiment":"neutral","sentiment_score":0.015581515798373009,"channel":0,"num_words":67,"start":190.41501,"end":211.785},{"sentences":[{"text":"That's right.","start":212.20999,"end":212.95,"sentiment":"neutral","sentiment_score":0.18051058799028397}],"sentiment":"neutral","sentiment_score":0.18051058799028397,"channel":1,"num_words":2,"start":212.20999,"end":212.95},{"sentences":[{"text":"Yeah.","start":212.885,"end":213.125,"sentiment":"neutral","sentiment_score":0.13292308151721954},{"text":"Because it's just it's just super networks that we're having this problem with at the moment.","start":213.125,"end":217.22499,"sentiment":"neutral","sentiment_score":-0.0768160613370128},{"text":"So that's that's all been updated.","start":218.325,"end":219.925,"sentiment":"neutral","sentiment_score":0.16119379798571268},{"text":"That's all done.","start":219.925,"end":220.905,"sentiment":"neutral","sentiment_score":0.20164703826109567},{"text":"What else?","start":221.44499,"end":221.925,"sentiment":"neutral","sentiment_score":0.0046882424503564835}],"sentiment":"neutral","sentiment_score":0.017333803132974675,"channel":0,"num_words":28,"start":212.885,"end":221.925},{"sentences":[{"text":"What else?","start":221.925,"end":222.325,"sentiment":"neutral","sentiment_score":-0.013944120146334171},{"text":"What else?","start":222.325,"end":222.78,"sentiment":"neutral","sentiment_score":-0.017270230688154697},{"text":"Now we're just waiting for the streamers to","start":222.86,"end":227.04,"sentiment":"neutral","sentiment_score":0.006211528670974076}],"sentiment":"neutral","sentiment_score":-0.0010613726917654276,"channel":0,"num_words":12,"start":221.925,"end":227.04},{"sentences":[{"text":"Okay.","start":226.985,"end":227.485,"sentiment":"neutral","sentiment_score":-0.00011215545237064362}],"sentiment":"neutral","sentiment_score":-0.00011215545237064362,"channel":1,"num_words":1,"start":226.985,"end":227.485},{"sentences":[{"text":"to update the database.","start":227.1,"end":228.64,"sentiment":"neutral","sentiment_score":-0.01861143670976162},{"text":"That's it.","start":229.66,"end":230.06,"sentiment":"neutral","sentiment_score":-0.03221552353352308},{"text":"I'm gonna I'm gonna start calling each well, not myself, but I'll get people in charge of our department to start calling and say, listen.","start":230.06,"end":236.985,"sentiment":"neutral","sentiment_score":0.07165287896990775},{"text":"Can you please update your database with blah blah blah blah?","start":236.985,"end":240.345,"sentiment":"neutral","sentiment_score":0.06366780840537765},{"text":"And, hopefully, that'll just speed up the process.","start":240.345,"end":242.685,"sentiment":"neutral","sentiment_score":0.14992092922329903}],"sentiment":"neutral","sentiment_score":0.07104317013174295,"channel":0,"num_words":50,"start":227.1,"end":242.685},{"sentences":[{"text":"Am I the only","start":242.865,"end":243.665,"sentiment":"neutral","sentiment_score":-0.0027702036313712597}],"sentiment":"neutral","sentiment_score":-0.0027702036313712597,"channel":1,"num_words":4,"start":242.865,"end":243.665},{"sentences":[{"text":"So","start":243.545,"end":244.045,"sentiment":"neutral","sentiment_score":-0.005221757106482983}],"sentiment":"neutral","sentiment_score":-0.005221757106482983,"channel":0,"num_words":1,"start":243.545,"end":244.045},{"sentences":[{"text":"person that will do?","start":243.665,"end":245.045,"sentiment":"neutral","sentiment_score":0.004208778962492943}],"sentiment":"neutral","sentiment_score":0.004208778962492943,"channel":1,"num_words":4,"start":243.665,"end":245.045},{"sentences":[{"text":"now everybody that's on Super Networks has had the same problem.","start":245.145,"end":248.765,"sentiment":"neutral","sentiment_score":-0.20745257220484994}],"sentiment":"neutral","sentiment_score":-0.20745257220484994,"channel":0,"num_words":11,"start":245.145,"end":248.765},{"sentences":[{"text":"No.","start":249.825,"end":250.145,"sentiment":"neutral","sentiment_score":-0.252958208322525},{"text":"I'm I'm just I am","start":250.145,"end":251.905,"sentiment":"neutral","sentiment_score":-0.19852252006530763}],"sentiment":"neutral","sentiment_score":-0.20759513477484384,"channel":1,"num_words":6,"start":249.825,"end":251.905},{"sentences":[{"text":"I","start":251.89,"end":252.39,"sentiment":"neutral","sentiment_score":-0.1893816888332367}],"sentiment":"neutral","sentiment_score":-0.1893816888332367,"channel":0,"num_words":1,"start":251.89,"end":252.39},{"sentences":[{"text":"sure I'm","start":251.905,"end":252.785,"sentiment":"neutral","sentiment_score":-0.19721123576164246}],"sentiment":"neutral","sentiment_score":-0.19721123576164246,"channel":1,"num_words":2,"start":251.905,"end":252.785},{"sentences":[{"text":"I","start":252.77,"end":252.85,"sentiment":"neutral","sentiment_score":-0.24783778190612793}],"sentiment":"neutral","sentiment_score":-0.24783778190612793,"channel":0,"num_words":1,"start":252.77,"end":252.85},{"sentences":[{"text":"not","start":252.785,"end":252.945,"sentiment":"neutral","sentiment_score":-0.22173412144184113}],"sentiment":"neutral","sentiment_score":-0.22173412144184113,"channel":1,"num_words":1,"start":252.785,"end":252.945},{"sentences":[{"text":"I","start":252.85,"end":253.35,"sentiment":"neutral","sentiment_score":-0.2878931760787964}],"sentiment":"neutral","sentiment_score":-0.2878931760787964,"channel":0,"num_words":1,"start":252.85,"end":253.35},{"sentences":[{"text":"alone.","start":252.945,"end":253.445,"sentiment":"neutral","sentiment_score":-0.2218065559864044}],"sentiment":"neutral","sentiment_score":-0.2218065559864044,"channel":1,"num_words":1,"start":252.945,"end":253.445},{"sentences":[{"text":"complains complains of being maxed because everybody wants to watch TV.","start":253.65001,"end":257.51,"sentiment":"neutral","sentiment_score":-0.2724331698634408}],"sentiment":"neutral","sentiment_score":-0.2724331698634408,"channel":0,"num_words":11,"start":253.65001,"end":257.51},{"sentences":[{"text":"Well, that's Well, that's fine.","start":258.065,"end":259.08002,"sentiment":"neutral","sentiment_score":0.0358773484826088},{"text":"Look.","start":259.08002,"end":259.58002,"sentiment":"neutral","sentiment_score":-0.0010307841002941132},{"text":"You know, I can't just put photo air on just to channel","start":260.12,"end":263.48,"sentiment":"neutral","sentiment_score":-0.04264806785310308}],"sentiment":"neutral","sentiment_score":-0.018523380884693727,"channel":1,"num_words":18,"start":258.065,"end":263.48},{"sentences":[{"text":"Yeah.","start":263.33002,"end":263.83002,"sentiment":"neutral","sentiment_score":-0.03513769060373306}],"sentiment":"neutral","sentiment_score":-0.03513769060373306,"channel":0,"num_words":1,"start":263.33002,"end":263.83002},{"sentences":[{"text":"just for the background.","start":263.48,"end":264.94,"sentiment":"neutral","sentiment_score":-0.03596991300582886},{"text":"I can","start":265.08002,"end":266.6,"sentiment":"neutral","sentiment_score":-0.0652620941400528}],"sentiment":"neutral","sentiment_score":-0.0457339733839035,"channel":1,"num_words":6,"start":263.48,"end":266.6},{"sentences":[{"text":"No.","start":266.58502,"end":266.74503,"sentiment":"neutral","sentiment_score":-0.14277255535125732}],"sentiment":"neutral","sentiment_score":-0.14277255535125732,"channel":0,"num_words":1,"start":266.58502,"end":266.74503},{"sentences":[{"text":"watch it.","start":266.6,"end":266.64,"sentiment":"neutral","sentiment_score":-0.10271497815847397},{"text":"I can watch","start":266.64,"end":266.92,"sentiment":"neutral","sentiment_score":-0.05850211655100187}],"sentiment":"neutral","sentiment_score":-0.0761872611939907,"channel":1,"num_words":5,"start":266.6,"end":266.92},{"sentences":[{"text":"No.","start":266.74503,"end":266.98502,"sentiment":"neutral","sentiment_score":-0.13303759694099426}],"sentiment":"neutral","sentiment_score":-0.13303759694099426,"channel":0,"num_words":1,"start":266.74503,"end":266.98502},{"sentences":[{"text":"it.","start":266.92,"end":267.42,"sentiment":"neutral","sentiment_score":-0.10849565267562866}],"sentiment":"neutral","sentiment_score":-0.10849565267562866,"channel":1,"num_words":1,"start":266.92,"end":267.42},{"sentences":[{"text":"Look.","start":266.98502,"end":267.30502,"sentiment":"neutral","sentiment_score":-0.058409787714481354},{"text":"I I I totally understand.","start":267.30502,"end":268.765,"sentiment":"neutral","sentiment_score":-0.0504568949341774},{"text":"Everyone's different.","start":269.225,"end":270.285,"sentiment":"neutral","sentiment_score":-0.10370225459337234}],"sentiment":"neutral","sentiment_score":-0.06476234644651413,"channel":0,"num_words":8,"start":266.98502,"end":270.285},{"sentences":[{"text":"I","start":272.075,"end":272.315,"sentiment":"neutral","sentiment_score":-0.1082020103931427}],"sentiment":"neutral","sentiment_score":-0.1082020103931427,"channel":1,"num_words":1,"start":272.075,"end":272.315},{"sentences":[{"text":"People","start":272.265,"end":272.665,"sentiment":"neutral","sentiment_score":-0.1182589828968048}],"sentiment":"neutral","sentiment_score":-0.1182589828968048,"channel":0,"num_words":1,"start":272.265,"end":272.665},{"sentences":[{"text":"think we can still","start":272.315,"end":273.11502,"sentiment":"neutral","sentiment_score":-0.13838820345699787}],"sentiment":"neutral","sentiment_score":-0.13838820345699787,"channel":1,"num_words":4,"start":272.315,"end":273.11502},{"sentences":[{"text":"some","start":273.065,"end":273.30502,"sentiment":"neutral","sentiment_score":-0.1513483077287674}],"sentiment":"neutral","sentiment_score":-0.1513483077287674,"channel":0,"num_words":1,"start":273.065,"end":273.30502},{"sentences":[{"text":"let them","start":273.11502,"end":273.43503,"sentiment":"neutral","sentiment_score":-0.1299419328570366}],"sentiment":"neutral","sentiment_score":-0.1299419328570366,"channel":1,"num_words":2,"start":273.11502,"end":273.43503},{"sentences":[{"text":"people","start":273.30502,"end":273.625,"sentiment":"neutral","sentiment_score":-0.11060768365859984}],"sentiment":"neutral","sentiment_score":-0.11060768365859984,"channel":0,"num_words":1,"start":273.30502,"end":273.625},{"sentences":[{"text":"use it","start":273.43503,"end":273.755,"sentiment":"neutral","sentiment_score":-0.11212635785341263}],"sentiment":"neutral","sentiment_score":-0.11212635785341263,"channel":1,"num_words":2,"start":273.43503,"end":273.755},{"sentences":[{"text":"don't","start":273.625,"end":273.86502,"sentiment":"neutral","sentiment_score":-0.15200315415859222}],"sentiment":"neutral","sentiment_score":-0.15200315415859222,"channel":0,"num_words":1,"start":273.625,"end":273.86502},{"sentences":[{"text":"then.","start":273.755,"end":274.255,"sentiment":"neutral","sentiment_score":-0.13979358971118927}],"sentiment":"neutral","sentiment_score":-0.13979358971118927,"channel":1,"num_words":1,"start":273.755,"end":274.255},{"sentences":[{"text":"care.","start":273.86502,"end":274.185,"sentiment":"neutral","sentiment_score":-0.100481316447258},{"text":"Other people care.","start":274.185,"end":274.98502,"sentiment":"neutral","sentiment_score":-0.07183763384819031},{"text":"And other people you know?","start":274.98502,"end":276.445,"sentiment":"neutral","sentiment_score":-0.04708413258194923},{"text":"Obviously, everybody has a different needs.","start":276.665,"end":278.58502,"sentiment":"neutral","sentiment_score":-0.08485488717754681},{"text":"You know what I mean?","start":278.58502,"end":279.64502,"sentiment":"neutral","sentiment_score":-0.06662564426660537}],"sentiment":"neutral","sentiment_score":-0.06968362126499414,"channel":0,"num_words":20,"start":273.86502,"end":279.64502},{"sentences":[{"text":"Yeah.","start":280.46,"end":280.69998,"sentiment":"neutral","sentiment_score":-0.0002965591847896576},{"text":"So that that's not a problem.","start":280.69998,"end":281.97998,"sentiment":"neutral","sentiment_score":0.05499387284119924},{"text":"We we've done","start":281.97998,"end":282.78,"sentiment":"neutral","sentiment_score":0.08567215998967488}],"sentiment":"neutral","sentiment_score":0.05866831578314304,"channel":0,"num_words":10,"start":280.46,"end":282.78},{"sentences":[{"text":"I'm","start":282.71503,"end":282.875,"sentiment":"neutral","sentiment_score":0.005929884966462851}],"sentiment":"neutral","sentiment_score":0.005929884966462851,"channel":1,"num_words":1,"start":282.71503,"end":282.875},{"sentences":[{"text":"everything","start":282.78,"end":283.1,"sentiment":"neutral","sentiment_score":-0.027718760073184967}],"sentiment":"neutral","sentiment_score":-0.027718760073184967,"channel":0,"num_words":1,"start":282.78,"end":283.1},{"sentences":[{"text":"not","start":282.875,"end":283.11502,"sentiment":"neutral","sentiment_score":-0.055300407111644745}],"sentiment":"neutral","sentiment_score":-0.055300407111644745,"channel":1,"num_words":1,"start":282.875,"end":283.11502},{"sentences":[{"text":"with","start":283.1,"end":283.41998,"sentiment":"neutral","sentiment_score":-0.07471421360969543}],"sentiment":"neutral","sentiment_score":-0.07471421360969543,"channel":0,"num_words":1,"start":283.1,"end":283.41998},{"sentences":[{"text":"sure","start":283.11502,"end":283.435,"sentiment":"neutral","sentiment_score":-0.06528216600418091}],"sentiment":"neutral","sentiment_score":-0.06528216600418091,"channel":1,"num_words":1,"start":283.11502,"end":283.435},{"sentences":[{"text":"the","start":283.41998,"end":283.5,"sentiment":"neutral","sentiment_score":-0.07602379471063614}],"sentiment":"neutral","sentiment_score":-0.07602379471063614,"channel":0,"num_words":1,"start":283.41998,"end":283.5},{"sentences":[{"text":"if","start":283.435,"end":283.595,"sentiment":"neutral","sentiment_score":-0.05988888815045357}],"sentiment":"neutral","sentiment_score":-0.05988888815045357,"channel":1,"num_words":1,"start":283.435,"end":283.595},{"sentences":[{"text":"we've","start":283.58,"end":283.74,"sentiment":"neutral","sentiment_score":-0.04620445892214775}],"sentiment":"neutral","sentiment_score":-0.04620445892214775,"channel":0,"num_words":1,"start":283.58,"end":283.74},{"sentences":[{"text":"I'm","start":283.595,"end":283.755,"sentiment":"neutral","sentiment_score":-0.01349211484193802}],"sentiment":"neutral","sentiment_score":-0.01349211484193802,"channel":1,"num_words":1,"start":283.595,"end":283.755},{"sentences":[{"text":"let","start":283.74,"end":283.9,"sentiment":"neutral","sentiment_score":-0.019512906670570377}],"sentiment":"neutral","sentiment_score":-0.019512906670570377,"channel":0,"num_words":1,"start":283.74,"end":283.9},{"sentences":[{"text":"in the yeah.","start":283.755,"end":284.97,"sentiment":"neutral","sentiment_score":-0.0064676739275455475},{"text":"I just wanna know what's going on.","start":285.05,"end":287.45,"sentiment":"neutral","sentiment_score":-0.022322060274226323},{"text":"That's","start":287.45,"end":287.95,"sentiment":"neutral","sentiment_score":-0.16408605873584747}],"sentiment":"neutral","sentiment_score":-0.03088577294891531,"channel":1,"num_words":11,"start":283.755,"end":287.95},{"sentences":[{"text":"no.","start":288.13998,"end":288.38,"sentiment":"neutral","sentiment_score":-0.14052119851112366},{"text":"That's alright.","start":288.38,"end":288.94,"sentiment":"neutral","sentiment_score":0.05089131975546479},{"text":"It's all done.","start":288.94,"end":289.5,"sentiment":"neutral","sentiment_score":0.2129326562086741},{"text":"I think you should have received an email this morning","start":289.5,"end":291.91998,"sentiment":"neutral","sentiment_score":0.16413273215293883}],"sentiment":"neutral","sentiment_score":0.14008667069720104,"channel":0,"num_words":16,"start":288.13998,"end":291.91998},{"sentences":[{"text":"all.","start":291.53,"end":292.03,"sentiment":"neutral","sentiment_score":0.08962385356426239},{"text":"To save the six.","start":292.41,"end":293.37,"sentiment":"neutral","sentiment_score":0.04260828346014023},{"text":"Yeah.","start":293.37,"end":293.87,"sentiment":"neutral","sentiment_score":0.03678014874458313}],"sentiment":"neutral","sentiment_score":0.04947285602490107,"channel":1,"num_words":6,"start":291.53,"end":293.87},{"sentences":[{"text":"that hang on.","start":294.365,"end":295.645,"sentiment":"neutral","sentiment_score":0.01720435917377472},{"text":"Let me have a look.","start":295.645,"end":296.705,"sentiment":"neutral","sentiment_score":0.02661813460290432}],"sentiment":"neutral","sentiment_score":0.02308796881698072,"channel":0,"num_words":8,"start":294.365,"end":296.705},{"sentences":[{"text":"So I just","start":301.335,"end":302.135,"sentiment":"neutral","sentiment_score":0.003505351642767588}],"sentiment":"neutral","sentiment_score":0.003505351642767588,"channel":1,"num_words":3,"start":301.335,"end":302.135},{"sentences":[{"text":"Where are","start":301.965,"end":302.365,"sentiment":"neutral","sentiment_score":-0.010856546461582184}],"sentiment":"neutral","sentiment_score":-0.010856546461582184,"channel":0,"num_words":2,"start":301.965,"end":302.365},{"sentences":[{"text":"I","start":302.215,"end":302.455,"sentiment":"neutral","sentiment_score":-0.00694844126701355}],"sentiment":"neutral","sentiment_score":-0.00694844126701355,"channel":1,"num_words":1,"start":302.215,"end":302.455},{"sentences":[{"text":"we?","start":302.365,"end":302.865,"sentiment":"neutral","sentiment_score":-0.007595401257276535}],"sentiment":"neutral","sentiment_score":-0.007595401257276535,"channel":0,"num_words":1,"start":302.365,"end":302.865},{"sentences":[{"text":"did I took the device and unplugged the router from anyway, nothing happened.","start":302.455,"end":308.135,"sentiment":"neutral","sentiment_score":-0.051541434887510076},{"text":"So I called my son because he's an IT person, and he checked the IP address.","start":308.135,"end":313.14,"sentiment":"neutral","sentiment_score":-0.015857553284149617},{"text":"And he said the router's fine.","start":313.30002,"end":314.74002,"sentiment":"neutral","sentiment_score":0.03861187708874544},{"text":"There's nothing wrong with the router.","start":314.74002,"end":316.12003,"sentiment":"neutral","sentiment_score":-0.04436157022913297}],"sentiment":"neutral","sentiment_score":-0.02337213816893537,"channel":1,"num_words":41,"start":302.455,"end":316.12003},{"sentences":[{"text":"Yeah.","start":316.13998,"end":316.46,"sentiment":"neutral","sentiment_score":0.005508299916982651},{"text":"No.","start":316.46,"end":316.62,"sentiment":"neutral","sentiment_score":-0.017236851155757904},{"text":"That's","start":316.62,"end":316.94,"sentiment":"neutral","sentiment_score":-0.0017542876303195951}],"sentiment":"neutral","sentiment_score":-0.004494279623031616,"channel":0,"num_words":3,"start":316.13998,"end":316.94},{"sentences":[{"text":"He","start":316.82,"end":316.98,"sentiment":"neutral","sentiment_score":-0.010099153965711594}],"sentiment":"neutral","sentiment_score":-0.010099153965711594,"channel":1,"num_words":1,"start":316.82,"end":316.98},{"sentences":[{"text":"that's","start":316.94,"end":317.18,"sentiment":"neutral","sentiment_score":-0.004207058809697628}],"sentiment":"neutral","sentiment_score":-0.004207058809697628,"channel":0,"num_words":1,"start":316.94,"end":317.18},{"sentences":[{"text":"said","start":316.98,"end":317.22,"sentiment":"neutral","sentiment_score":0.013764441013336182}],"sentiment":"neutral","sentiment_score":0.013764441013336182,"channel":1,"num_words":1,"start":316.98,"end":317.22},{"sentences":[{"text":"all","start":317.18,"end":317.41998,"sentiment":"neutral","sentiment_score":0.025876477360725403}],"sentiment":"neutral","sentiment_score":0.025876477360725403,"channel":0,"num_words":1,"start":317.18,"end":317.41998},{"sentences":[{"text":"they obviously","start":317.22,"end":317.88,"sentiment":"neutral","sentiment_score":0.03787209466099739}],"sentiment":"neutral","sentiment_score":0.03787209466099739,"channel":1,"num_words":2,"start":317.22,"end":317.88},{"sentences":[{"text":"good.","start":317.41998,"end":317.58,"sentiment":"neutral","sentiment_score":0.017243243753910065},{"text":"It was","start":317.58,"end":318.24,"sentiment":"neutral","sentiment_score":-0.04824729636311531}],"sentiment":"neutral","sentiment_score":-0.026417116324106853,"channel":0,"num_words":3,"start":317.41998,"end":318.24},{"sentences":[{"text":"still got you located overseas.","start":318.02002,"end":319.80002,"sentiment":"neutral","sentiment_score":-0.025413665175437927}],"sentiment":"neutral","sentiment_score":-0.025413665175437927,"channel":1,"num_words":5,"start":318.02002,"end":319.80002},{"sentences":[{"text":"yeah.","start":320.39502,"end":320.71503,"sentiment":"neutral","sentiment_score":-0.010092314332723618},{"text":"Well, that's that's what happened.","start":320.71503,"end":321.99503,"sentiment":"neutral","sentiment_score":-0.03460853323340416},{"text":"Let's see.","start":321.99503,"end":322.635,"sentiment":"neutral","sentiment_score":0.006959537044167519},{"text":"What happens, all the transit or the Internet, they don't have a specific provider here in Australia.","start":322.635,"end":329.375,"sentiment":"neutral","sentiment_score":-0.024059722419170773},{"text":"It all comes from either Europe, Canada, or The USA.","start":330.71503,"end":334.37997,"sentiment":"neutral","sentiment_score":-0.005452849715948105}],"sentiment":"neutral","sentiment_score":-0.018078848134194102,"channel":0,"num_words":35,"start":320.39502,"end":334.37997},{"sentences":[{"text":"Mhmm.","start":335.465,"end":335.965,"sentiment":"neutral","sentiment_score":0.022660620510578156}],"sentiment":"neutral","sentiment_score":0.022660620510578156,"channel":1,"num_words":1,"start":335.465,"end":335.965},{"sentences":[{"text":"But we The USA has got the highest level of security protection, so we choose them.","start":336.12,"end":340.84,"sentiment":"neutral","sentiment_score":0.11154331360012293},{"text":"We prefer them.","start":340.84,"end":341.9,"sentiment":"neutral","sentiment_score":0.16921895494063696}],"sentiment":"neutral","sentiment_score":0.12064999381178304,"channel":0,"num_words":19,"start":336.12,"end":341.9},{"sentences":[{"text":"Okay.","start":341.545,"end":342.045,"sentiment":"neutral","sentiment_score":0.03304527699947357}],"sentiment":"neutral","sentiment_score":0.03304527699947357,"channel":1,"num_words":1,"start":341.545,"end":342.045},{"sentences":[{"text":"And, like, Telstra, Optus, and all your major use the same Internet service provider or the IP transit provider here in Australia.","start":342.19998,"end":351.865,"sentiment":"neutral","sentiment_score":0.025526905178346417},{"text":"It's the same one.","start":351.865,"end":353.085,"sentiment":"neutral","sentiment_score":0.025618968065828085},{"text":"However, once it initiates, it depends on on the end result.","start":353.22498,"end":357.485,"sentiment":"neutral","sentiment_score":-0.010643935000354593},{"text":"In this case, the end result, when they did the routing and all the technical side of it, it routed back to The USA.","start":357.705,"end":364.51,"sentiment":"neutral","sentiment_score":-0.007310670994532605},{"text":"So it was sowing a USA location.","start":364.57,"end":367.31,"sentiment":"neutral","sentiment_score":-0.0221112317272595}],"sentiment":"neutral","sentiment_score":0.0031874966944622643,"channel":0,"num_words":68,"start":342.19998,"end":367.31},{"sentences":[{"text":"So that popped up the red flags to some of the streamers, which I don't know why the hell they do that because Netflix works.","start":368.17,"end":374.51,"sentiment":"neutral","sentiment_score":-0.14506665199995042}],"sentiment":"neutral","sentiment_score":-0.14506665199995042,"channel":0,"num_words":25,"start":368.17,"end":374.51},{"sentences":[{"text":"Oh, yeah.","start":375.55,"end":375.87,"sentiment":"neutral","sentiment_score":0.035073164850473404},{"text":"You're","start":375.87,"end":376.11,"sentiment":"neutral","sentiment_score":0.11511680483818054}],"sentiment":"neutral","sentiment_score":0.061754378179709114,"channel":1,"num_words":3,"start":375.55,"end":376.11},{"sentences":[{"text":"Netflix","start":376.05502,"end":376.535,"sentiment":"neutral","sentiment_score":0.153812974691391}],"sentiment":"neutral","sentiment_score":0.153812974691391,"channel":0,"num_words":1,"start":376.05502,"end":376.535},{"sentences":[{"text":"good.","start":376.11,"end":376.61,"sentiment":"neutral","sentiment_score":0.29174140095710754}],"sentiment":"neutral","sentiment_score":0.29174140095710754,"channel":1,"num_words":1,"start":376.11,"end":376.61},{"sentences":[{"text":"is is a streamer all over all over the world.","start":376.535,"end":378.855,"sentiment":"neutral","sentiment_score":0.18671749532222748},{"text":"You know?","start":378.855,"end":379.17502,"sentiment":"neutral","sentiment_score":0.05101548507809639},{"text":"So they didn't do nothing.","start":379.17502,"end":380.39502,"sentiment":"neutral","sentiment_score":-0.024581384658813477}],"sentiment":"neutral","sentiment_score":0.10860582353437648,"channel":0,"num_words":17,"start":376.535,"end":380.39502},{"sentences":[{"text":"No.","start":380.75,"end":380.99,"sentiment":"neutral","sentiment_score":-0.1305791437625885},{"text":"There's limited access because there were a couple of things I was watching.","start":380.99,"end":383.94998,"sentiment":"neutral","sentiment_score":-0.16430855026611915},{"text":"And when it happened, they just disappeared, but they're back.","start":383.94998,"end":388.245,"sentiment":"neutral","sentiment_score":-0.14391546845436096},{"text":"I just checked","start":388.54498,"end":389.44498,"sentiment":"neutral","sentiment_score":-0.0396005188425382}],"sentiment":"neutral","sentiment_score":-0.14164987178864302,"channel":1,"num_words":27,"start":380.75,"end":389.44498},{"sentences":[{"text":"Yeah.","start":389.095,"end":389.595,"sentiment":"neutral","sentiment_score":-0.03299076110124588}],"sentiment":"neutral","sentiment_score":-0.03299076110124588,"channel":0,"num_words":1,"start":389.095,"end":389.595},{"sentences":[{"text":"before","start":389.66498,"end":390.06497,"sentiment":"neutral","sentiment_score":-0.02959894947707653}],"sentiment":"neutral","sentiment_score":-0.02959894947707653,"channel":1,"num_words":1,"start":389.66498,"end":390.06497},{"sentences":[{"text":"Yep.","start":390.04,"end":390.54,"sentiment":"neutral","sentiment_score":-0.030590802431106567}],"sentiment":"neutral","sentiment_score":-0.030590802431106567,"channel":0,"num_words":1,"start":390.04,"end":390.54},{"sentences":[{"text":"I called you.","start":390.06497,"end":391.04498,"sentiment":"neutral","sentiment_score":-0.02685961810251077},{"text":"And Netflix seems to be back, but none of the","start":391.10498,"end":394.22498,"sentiment":"neutral","sentiment_score":-0.054715605452656746}],"sentiment":"neutral","sentiment_score":-0.04828730067954613,"channel":1,"num_words":13,"start":390.06497,"end":394.22498},{"sentences":[{"text":"Yeah.","start":394.12003,"end":394.62003,"sentiment":"neutral","sentiment_score":-0.02765478938817978}],"sentiment":"neutral","sentiment_score":-0.02765478938817978,"channel":0,"num_words":1,"start":394.12003,"end":394.62003},{"sentences":[{"text":"others are.","start":394.22498,"end":395.04498,"sentiment":"neutral","sentiment_score":-0.04275071807205677}],"sentiment":"neutral","sentiment_score":-0.04275071807205677,"channel":1,"num_words":2,"start":394.22498,"end":395.04498},{"sentences":[{"text":"Yeah.","start":395.40002,"end":395.90002,"sentiment":"neutral","sentiment_score":-0.03734205663204193},{"text":"But Netflix would because maybe you've reset rebooted the router.","start":396.12003,"end":400.04,"sentiment":"neutral","sentiment_score":-0.1516527719795704},{"text":"That's probably why.","start":400.04,"end":401.1,"sentiment":"neutral","sentiment_score":-0.14093095064163208},{"text":"Because now that this date has happened in Australia, now we need to do another reboot.","start":402.04,"end":408.285,"sentiment":"neutral","sentiment_score":-0.13407294219359756},{"text":"But that's it.","start":408.82498,"end":409.625,"sentiment":"neutral","sentiment_score":-0.0850716804464658}],"sentiment":"neutral","sentiment_score":-0.1326377195390788,"channel":0,"num_words":33,"start":395.40002,"end":409.625},{"sentences":[{"text":"It's done.","start":409.625,"end":410.345,"sentiment":"neutral","sentiment_score":-0.019933734089136124},{"text":"So with with the other streamers, it's up","start":410.345,"end":414.10498,"sentiment":"neutral","sentiment_score":0.006961108010727912}],"sentiment":"neutral","sentiment_score":0.001582139590755105,"channel":0,"num_words":10,"start":409.625,"end":414.10498},{"sentences":[{"text":"Yes.","start":413.965,"end":414.465,"sentiment":"neutral","sentiment_score":0.010243983007967472}],"sentiment":"neutral","sentiment_score":0.010243983007967472,"channel":1,"num_words":1,"start":413.965,"end":414.465},{"sentences":[{"text":"to them now to unblock the the geo IP.","start":414.10498,"end":419.56,"sentiment":"neutral","sentiment_score":-0.004980916260845131},{"text":"Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it.","start":419.94,"end":429.08,"sentiment":"neutral","sentiment_score":-0.017935091422663793},{"text":"It's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately.","start":430.115,"end":439.415,"sentiment":"neutral","sentiment_score":-0.21283333798249562},{"text":"Yeah.","start":440.995,"end":441.23502,"sentiment":"neutral","sentiment_score":-0.06565605103969574},{"text":"So sorry about that.","start":441.23502,"end":442.275,"sentiment":"neutral","sentiment_score":-0.12742028385400772}],"sentiment":"neutral","sentiment_score":-0.10548469071394541,"channel":0,"num_words":71,"start":414.10498,"end":442.275},{"sentences":[{"text":"But,","start":442.275,"end":442.515,"sentiment":"neutral","sentiment_score":-0.03128199279308319}],"sentiment":"neutral","sentiment_score":-0.03128199279308319,"channel":0,"num_words":1,"start":442.275,"end":442.515},{"sentences":[{"text":"Yes.","start":442.435,"end":442.67502,"sentiment":"neutral","sentiment_score":-0.002102300524711609}],"sentiment":"neutral","sentiment_score":-0.002102300524711609,"channel":1,"num_words":1,"start":442.435,"end":442.67502},{"sentences":[{"text":"yeah,","start":442.515,"end":442.755,"sentiment":"neutral","sentiment_score":0.009204193018376827}],"sentiment":"neutral","sentiment_score":0.009204193018376827,"channel":0,"num_words":1,"start":442.515,"end":442.755},{"sentences":[{"text":"No","start":442.67502,"end":442.915,"sentiment":"neutral","sentiment_score":0.001796618103981018}],"sentiment":"neutral","sentiment_score":0.001796618103981018,"channel":1,"num_words":1,"start":442.67502,"end":442.915},{"sentences":[{"text":"we'll","start":442.755,"end":442.915,"sentiment":"neutral","sentiment_score":-0.050649493932724}],"sentiment":"neutral","sentiment_score":-0.050649493932724,"channel":0,"num_words":1,"start":442.755,"end":442.915},{"sentences":[{"text":"worries.","start":442.915,"end":443.415,"sentiment":"neutral","sentiment_score":-0.07122918963432312}],"sentiment":"neutral","sentiment_score":-0.07122918963432312,"channel":1,"num_words":1,"start":442.915,"end":443.415},{"sentences":[{"text":"get all that.","start":442.915,"end":443.815,"sentiment":"neutral","sentiment_score":-0.04925591995318731},{"text":"We'll get well, look.","start":443.875,"end":445.58002,"sentiment":"neutral","sentiment_score":0.07477597799152136},{"text":"I'm gonna start giving them a call.","start":445.58002,"end":447.26,"sentiment":"neutral","sentiment_score":0.055525733956268856},{"text":"If not myself, I'll get the team to do it.","start":447.26,"end":450.14,"sentiment":"neutral","sentiment_score":-0.016601324174553157},{"text":"Alright?","start":450.14,"end":450.64,"sentiment":"neutral","sentiment_score":0.17900270223617554}],"sentiment":"neutral","sentiment_score":0.02212023001164198,"channel":0,"num_words":25,"start":442.915,"end":450.64},{"sentences":[{"text":"That'd be fantastic.","start":450.595,"end":451.415,"sentiment":"positive","sentiment_score":0.5740434924761454},{"text":"Thank you very much.","start":451.55502,"end":452.58,"sentiment":"positive","sentiment_score":0.6050184816122055}],"sentiment":"positive","sentiment_score":0.5917434862681797,"channel":1,"num_words":7,"start":450.595,"end":452.58},{"sentences":[{"text":"Alright.","start":452.78,"end":453.18002,"sentiment":"positive","sentiment_score":0.33938294649124146},{"text":"You have a lovely day.","start":453.18002,"end":454.22,"sentiment":"positive","sentiment_score":0.4634885787963867},{"text":"Everything else alright?","start":454.22,"end":455.44,"sentiment":"neutral","sentiment_score":0.1692351053158442}],"sentiment":"positive","sentiment_score":0.3516145729356342,"channel":0,"num_words":9,"start":452.78,"end":455.44},{"sentences":[{"text":"Yeah.","start":455.69998,"end":455.93997,"sentiment":"neutral","sentiment_score":0.15335115790367126},{"text":"Everything else is good.","start":455.93997,"end":456.9,"sentiment":"neutral","sentiment_score":0.2525215893983841},{"text":"Internet","start":456.9,"end":457.4,"sentiment":"neutral","sentiment_score":0.18606264889240265}],"sentiment":"neutral","sentiment_score":0.22491669406493506,"channel":1,"num_words":6,"start":455.69998,"end":457.4},{"sentences":[{"text":"Okay.","start":457.42,"end":457.82,"sentiment":"neutral","sentiment_score":0.16713270545005798}],"sentiment":"neutral","sentiment_score":0.16713270545005798,"channel":0,"num_words":1,"start":457.42,"end":457.82},{"sentences":[{"text":"is working.","start":457.53998,"end":458.28,"sentiment":"neutral","sentiment_score":0.24212906509637833}],"sentiment":"neutral","sentiment_score":0.24212906509637833,"channel":1,"num_words":2,"start":457.53998,"end":458.28},{"sentences":[{"text":"Good on you.","start":457.82,"end":458.7,"sentiment":"positive","sentiment_score":0.40465911229451496}],"sentiment":"positive","sentiment_score":0.40465911229451496,"channel":0,"num_words":3,"start":457.82,"end":458.7},{"sentences":[{"text":"Good.","start":458.65997,"end":459.15997,"sentiment":"positive","sentiment_score":0.34409695863723755}],"sentiment":"positive","sentiment_score":0.34409695863723755,"channel":1,"num_words":1,"start":458.65997,"end":459.15997},{"sentences":[{"text":"Alright then, love.","start":458.7,"end":459.84,"sentiment":"positive","sentiment_score":0.41362180312474567}],"sentiment":"positive","sentiment_score":0.41362180312474567,"channel":0,"num_words":3,"start":458.7,"end":459.84},{"sentences":[{"text":"Okay.","start":459.86,"end":460.36,"sentiment":"neutral","sentiment_score":0.29894518852233887}],"sentiment":"neutral","sentiment_score":0.29894518852233887,"channel":1,"num_words":1,"start":459.86,"end":460.36},{"sentences":[{"text":"Have a good afternoon.","start":460.69693,"end":461.59695,"sentiment":"positive","sentiment_score":0.4188544377684593}],"sentiment":"positive","sentiment_score":0.4188544377684593,"channel":0,"num_words":4,"start":460.69693,"end":461.59695},{"sentences":[{"text":"Thank","start":461.62,"end":461.86,"sentiment":"positive","sentiment_score":0.3783353865146637}],"sentiment":"positive","sentiment_score":0.3783353865146637,"channel":1,"num_words":1,"start":461.62,"end":461.86},{"sentences":[{"text":"Bye bye.","start":461.65695,"end":462.21695,"sentiment":"neutral","sentiment_score":0.2865098863840103}],"sentiment":"neutral","sentiment_score":0.2865098863840103,"channel":0,"num_words":2,"start":461.65695,"end":462.21695},{"sentences":[{"text":"you.","start":461.86,"end":462.18,"sentiment":"neutral","sentiment_score":0.2380913943052292},{"text":"Bye.","start":462.18,"end":462.58,"sentiment":"neutral","sentiment_score":0.21850548684597015}],"sentiment":"neutral","sentiment_score":0.22829844057559967,"channel":1,"num_words":2,"start":461.86,"end":462.58},{"sentences":[{"text":"Bye.","start":462.21695,"end":462.69693,"sentiment":"neutral","sentiment_score":0.20372256636619568}],"sentiment":"neutral","sentiment_score":0.20372256636619568,"channel":0,"num_words":1,"start":462.21695,"end":462.69693},{"sentences":[{"text":"You","start":462.58,"end":462.74,"sentiment":"neutral","sentiment_score":0.27605074644088745}],"sentiment":"neutral","sentiment_score":0.27605074644088745,"channel":1,"num_words":1,"start":462.58,"end":462.74},{"sentences":[{"text":"Bye.","start":462.69693,"end":463.19693,"sentiment":"neutral","sentiment_score":0.2004999965429306}],"sentiment":"neutral","sentiment_score":0.2004999965429306,"channel":0,"num_words":1,"start":462.69693,"end":463.19693},{"sentences":[{"text":"too.","start":462.74,"end":463.06,"sentiment":"neutral","sentiment_score":0.1336563527584076},{"text":"Bye.","start":463.06,"end":463.56,"sentiment":"neutral","sentiment_score":-0.09189357608556747}],"sentiment":"neutral","sentiment_score":0.02088138833642006,"channel":1,"num_words":2,"start":462.74,"end":463.56}]},"summary":{"result":"success","short":"A customer is experiencing issues with their GeoIP program and the representative explains that the issue is a one-time problem and the team is waiting for the streamers to update the database. The customer's internet service provider is Telstra, Optus, and major internet providers. The agent suggests a reboot of the router and explains that the process can be painful in the backside. The call ends with the agent thanking the customer and wishing them a good afternoon."},"intents":{"segments":[{"text":"So because they saw that the name was from outside of Australia, now it's been relocated back here. Database has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database. So then they'll just lift this, whatever it is, and that's it. Away you go.","start_word":90,"end_word":144,"intents":[{"intent":"Mention relocating","confidence_score":0.00025968842}]},{"text":"You might go to Advanced Health if you wanna give them a call. I mean, it everything's all done from our end. Too many to call. That's the thing.","start_word":145,"end_word":173,"intents":[{"intent":"Mention calling","confidence_score":0.00722703}]},{"text":"When I Sorry? called on, there's too many of them to call. You know? That's what I Shit. know.","start_word":174,"end_word":192,"intents":[{"intent":"Express confusion","confidence_score":0.0014540831}]},{"text":"How how many how many you got?","start_word":193,"end_word":199,"intents":[{"intent":"Provide information","confidence_score":0.06697078}]},{"text":"Well, look, I I I Netflix I watched it. Netflix shouldn't be working as far as I know because other customers It is.","start_word":200,"end_word":222,"intents":[{"intent":"Check availability","confidence_score":0.0015752906}]},{"text":"else is working, and I'm not gonna ring up everyone. When So I call who who who are the other ones then? them We might be yeah. able to Yeah. ring them up. All this time. Who? Amazon. Our Prime. Yep. Yeah. Yep. Amazon. Miss Oh, Binge. that no. They should lift that up. So it was Amazon. No. It was And pretty quick Binge. with that.","start_word":243,"end_word":309,"intents":[{"intent":"End conversation","confidence_score":0.0071716877}]},{"text":"That's all upgraded on the NBN network and all the private embedded networks.","start_word":616,"end_word":628,"intents":[{"intent":"Update network data","confidence_score":0.0077839238}]},{"text":"Can you please update your database with blah blah blah blah?","start_word":715,"end_word":725,"intents":[{"intent":"Update database","confidence_score":0.03368388}]},{"text":"But Netflix would because maybe you've reset rebooted the router. That's probably why.","start_word":1197,"end_word":1209,"intents":[{"intent":"Reset router","confidence_score":0.0833483}]},{"text":"to them now to unblock the the geo IP. Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it. It's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately. Yeah.","start_word":1240,"end_word":1306,"intents":[{"intent":"Unblock geo ip","confidence_score":0.54464555},{"intent":"Assist with update","confidence_score":0.0008007228},{"intent":"Unblock ip","confidence_score":0.009548862}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Airtel tech support. Oh, hi. How are you?","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":0.25449973344802856},{"text":"I'm good. How are you? Good. Thanks.","start_word":10,"end_word":16,"sentiment":"positive","sentiment_score":0.4762679934501648},{"text":"So I'm calling about your GeoIP issue. Yeah. That's all been that's all been done. We're just waiting now for whoever the stream is at to receive the update database, which is normally sent it's already been sent in. It's up to them now to see it and unblock it. So everything's all been done from our end. It's located now back in Oceania, Australia, Melbourne, Victoria. Network's here. Name's here. Everything's here. So because they saw that the name was from outside of Australia, now it's been relocated back here. Database has been sent from the main the main provider, and now whoever the streamers are, they'll see that in their database. So then they'll just lift this, whatever it is, and that's it. Away you go. You might go to Advanced Health if you wanna give them a call. I mean, it everything's all done from our end. Too many to call. That's the thing. When I Sorry? called on, there's too many of them to call. You know? That's what I Shit. know. How how many how many you got? Well, look, I I I Netflix I watched it. Netflix shouldn't be working as far as I know because other customers It is. are used. But then that's the only one that's come back. And Nothing then and then else. you Nothing okay. else is working, and I'm not gonna ring up everyone. When So I call who who who are the other ones then? them We might be yeah. able to Yeah. ring them up. All this time. Who? Amazon. Our Prime. Yep. Yeah. Yep. Amazon. Miss Oh, Binge. that no. They should lift that up. So it was Amazon. No. It was And pretty quick Binge. with that. B And and b. stand at Paramount and Yeah. lots I know of I know Stan and but Paramount, they should look. They they'll they've already received the updated database, so Yep. it could be in any any time today that they'll all the screens should come back on. Otherwise, you can go to your TV settings and delete the history and catch it and see if that helps. But normally, it it'll be the No. information that's been sent out, which is it's an automated system that gets sent out weekly. And so No. yeah.","start_word":17,"end_word":405,"sentiment":"neutral","sentiment_score":-0.030758965410924204},{"text":"It's just gonna be I'm gonna think it's going on cold on Sunday after it happened.","start_word":406,"end_word":421,"sentiment":"negative","sentiment_score":-0.3919202387332916},{"text":"I was told the engineers said, no. It's not that problem. The customers have to call with strangers. And I'll talk Just to them. just I'll just just give depends it a on day. the situation. Just depends on the situation. In this case, the streamers, all the ones that are here in Australia, they've all been advised. So it's up to them now once they receive the information. They should have received it this morning just to unblock and that's Okay. it. Just yeah. Because, I mean, the IP, the geo IP has been now relocate the location is Melbourne. So it's in Australia, so it's not Sorry. outside of Australia. This And that's is part for free. that's part of the process. Sorry? Is this something that will happen every time there's an upgrade? No. No.","start_word":422,"end_word":559,"sentiment":"neutral","sentiment_score":-0.028785983100533485},{"text":"No.","start_word":560,"end_word":560,"sentiment":"negative","sentiment_score":-0.33541786670684814},{"text":"It's it's just a one this is just a one time thing. Okay. It's a one time thing that we've had to upgrade. Last year, we received all these compliances from the government, upgrading all the network bandwidth and boost and all that. We have to do that by the September, which that's been done. That's all upgraded on the NBN network and all the private embedded networks. In this case, I think your super networks, if I'm not wrong. That's right. Yeah. Because it's just it's just super networks that we're having this problem with at the moment. So that's that's all been updated. That's all done. What else? What else? What else? Now we're just waiting for the streamers to Okay. to update the database. That's it. I'm gonna I'm gonna start calling each well, not myself, but I'll get people in charge of our department to start calling and say, listen. Can you please update your database with blah blah blah blah? And, hopefully, that'll just speed up the process. Am I the only So person that will do? now everybody that's on Super Networks has had the same problem. No. I'm I'm just I am I sure I'm I not I alone. complains complains of being maxed because everybody wants to watch TV. Well, that's Well, that's fine. Look. You know, I can't just put photo air on just to channel Yeah. just for the background. I can No. watch it. I can watch No. it. Look. I I I totally understand. Everyone's different. I People think we can still some let them people use it don't then. care. Other people care. And other people you know? Obviously, everybody has a different needs. You know what I mean? Yeah. So that that's not a problem. We we've done I'm everything not with sure the if we've I'm let in the yeah. I just wanna know what's going on. That's no. That's alright. It's all done. I think you should have received an email this morning all. To save the six. Yeah. that hang on. Let me have a look. So I just Where are I we? did I took the device and unplugged the router from anyway, nothing happened. So I called my son because he's an IT person, and he checked the IP address. And he said the router's fine. There's nothing wrong with the router. Yeah. No. That's He that's said all they obviously good. It was still got you located overseas. yeah. Well, that's that's what happened. Let's see. What happens, all the transit or the Internet, they don't have a specific provider here in Australia. It all comes from either Europe, Canada, or The USA. Mhmm. But we The USA has got the highest level of security protection, so we choose them. We prefer them. Okay. And, like, Telstra, Optus, and all your major use the same Internet service provider or the IP transit provider here in Australia. It's the same one. However, once it initiates, it depends on on the end result. In this case, the end result, when they did the routing and all the technical side of it, it routed back to The USA. So it was sowing a USA location. So that popped up the red flags to some of the streamers, which I don't know why the hell they do that because Netflix works. Oh, yeah. You're Netflix good. is is a streamer all over all over the world. You know? So they didn't do nothing. No. There's limited access because there were a couple of things I was watching. And when it happened, they just disappeared, but they're back. I just checked Yeah. before Yep. I called you. And Netflix seems to be back, but none of the Yeah. others are. Yeah. But Netflix would because maybe you've reset rebooted the router. That's probably why. Because now that this date has happened in Australia, now we need to do another reboot. But that's it. It's done. So with with the other streamers, it's up Yes. to them now to unblock the the geo IP. Once they unblock that, once they see that they've received an update thing from from us, they'll just click on it, download the update, and that's it. It's a simple process, but it can be a real pain in the backside when, you know, people we want people to act straight away, but it doesn't happen, unfortunately. Yeah. So sorry about that. But, Yes. yeah, No we'll get worries. all that. We'll get well, look. I'm gonna start giving them a call. If not myself, I'll get the team to do it. Alright?","start_word":561,"end_word":1341,"sentiment":"neutral","sentiment_score":-0.031075689898715588},{"text":"That'd be fantastic. Thank you very much. Alright. You have a lovely day.","start_word":1342,"end_word":1354,"sentiment":"positive","sentiment_score":0.5058107972145081},{"text":"Everything else alright? Yeah. Everything else is good. Internet Okay. is working.","start_word":1355,"end_word":1366,"sentiment":"neutral","sentiment_score":0.2018734365701675},{"text":"Good on you. Good. Alright then, love.","start_word":1367,"end_word":1373,"sentiment":"positive","sentiment_score":0.3958390951156616},{"text":"Okay.","start_word":1374,"end_word":1374,"sentiment":"neutral","sentiment_score":0.29894518852233887},{"text":"Have a good afternoon.","start_word":1375,"end_word":1378,"sentiment":"positive","sentiment_score":0.4165605902671814},{"text":"Thank Bye bye. you. Bye. Bye. You Bye. too. Bye.","start_word":1379,"end_word":1388,"sentiment":"neutral","sentiment_score":0.22832422256469723}],"average":{"sentiment":"neutral","sentiment_score":-0.014749299486967776}}}}