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from where?","start":9.44,"end":10.74,"sentiment":"neutral","sentiment_score":-0.05035305488854647}],"sentiment":"neutral","sentiment_score":-0.07746677411099274,"channel":1,"num_words":6,"start":8.639999,"end":10.74},{"sentences":[{"text":"Vigilance AI.","start":11.92,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.007481106091290712},{"text":"We're a cybersecurity company, Greg.","start":13.44,"end":16.495,"sentiment":"neutral","sentiment_score":-0.012709002196788787}],"sentiment":"neutral","sentiment_score":-0.011215317595217909,"channel":0,"num_words":7,"start":11.92,"end":16.495},{"sentences":[{"text":"Yeah.","start":18.005,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.038849249482154846},{"text":"Look.","start":18.244999,"end":18.485,"sentiment":"neutral","sentiment_score":-0.08636410534381866},{"text":"I I can't take a call right now.","start":18.485,"end":20.185,"sentiment":"neutral","sentiment_score":-0.28091439232230186},{"text":"Maybe you can show me tomorrow.","start":20.564999,"end":22.025,"sentiment":"neutral","sentiment_score":-0.10737347106138866}],"sentiment":"neutral","sentiment_score":-0.18854808248579502,"channel":1,"num_words":16,"start":18.005,"end":22.025},{"sentences":[{"text":"Oh, you're busy?","start":23.355,"end":24.235,"sentiment":"neutral","sentiment_score":-0.17753647764523825},{"text":"I'm sorry.","start":24.235,"end":24.795,"sentiment":"neutral","sentiment_score":-0.1603553369641304},{"text":"Yeah, ma'am.","start":24.795,"end":25.355,"sentiment":"neutral","sentiment_score":0.0027373498305678368},{"text":"I can definitely call you back tomorrow.","start":25.355,"end":27.455,"sentiment":"neutral","sentiment_score":0.09269657411745616},{"text":"Are you available in the morning or in the afternoon?","start":27.755001,"end":29.935001,"sentiment":"neutral","sentiment_score":0.010535212047398091}],"sentiment":"neutral","sentiment_score":-0.003900719496111075,"channel":0,"num_words":24,"start":23.355,"end":29.935001},{"sentences":[{"text":"The morning would be better.","start":30.66,"end":31.699999,"sentiment":"neutral","sentiment_score":0.09280435442924499},{"text":"Thank you.","start":31.699999,"end":32.36,"sentiment":"positive","sentiment_score":0.4417204409837723}],"sentiment":"neutral","sentiment_score":0.19249466487339564,"channel":1,"num_words":7,"start":30.66,"end":32.36},{"sentences":[{"text":"Alright.","start":33.010002,"end":33.41,"sentiment":"positive","sentiment_score":0.33568334579467773},{"text":"Thank you, as well.","start":33.73,"end":34.850002,"sentiment":"positive","sentiment_score":0.5252424106001854},{"text":"You take care, mate.","start":34.850002,"end":35.81,"sentiment":"positive","sentiment_score":0.38080618530511856},{"text":"I'll","start":35.81,"end":35.97,"sentiment":"neutral","sentiment_score":0.17332515120506287}],"sentiment":"positive","sentiment_score":0.41332028806209564,"channel":0,"num_words":10,"start":33.010002,"end":35.97},{"sentences":[{"text":"Okay.","start":35.94,"end":36.26,"sentiment":"neutral","sentiment_score":0.11823205649852753}],"sentiment":"neutral","sentiment_score":0.11823205649852753,"channel":1,"num_words":1,"start":35.94,"end":36.26},{"sentences":[{"text":"call you","start":35.97,"end":36.29,"sentiment":"neutral","sentiment_score":0.08241628110408783}],"sentiment":"neutral","sentiment_score":0.08241628110408783,"channel":0,"num_words":2,"start":35.97,"end":36.29},{"sentences":[{"text":"Goodbye.","start":36.26,"end":36.76,"sentiment":"neutral","sentiment_score":0.10538655519485474}],"sentiment":"neutral","sentiment_score":0.10538655519485474,"channel":1,"num_words":1,"start":36.26,"end":36.76},{"sentences":[{"text":"back tomorrow then.","start":36.29,"end":37.43,"sentiment":"neutral","sentiment_score":0.1014997661113739}],"sentiment":"neutral","sentiment_score":0.1014997661113739,"channel":0,"num_words":3,"start":36.29,"end":37.43},{"sentences":[{"text":"Great.","start":37.46,"end":37.78,"sentiment":"positive","sentiment_score":0.5696803331375122},{"text":"Thanks.","start":37.78,"end":38.1,"sentiment":"positive","sentiment_score":0.47537338733673096},{"text":"Bye.","start":38.1,"end":38.6,"sentiment":"neutral","sentiment_score":0.1886879205703735}],"sentiment":"positive","sentiment_score":0.4112472136815389,"channel":1,"num_words":3,"start":37.46,"end":38.6}]},"summary":{"result":"success","short":"The customer, Andrew, from AMC cybersecurity company called the agent, Rich, but couldn't take a call at the moment. Andrew asks if he can schedule a call for the next day and suggests in the morning. Rich is busy but agrees to a call back the next day."},"intents":{"segments":[{"text":"I I can't take a call right now. Maybe you can show me tomorrow.","start_word":33,"end_word":46,"intents":[{"intent":"Schedule call","confidence_score":0.7122947}]}]},"sentiments":{"segments":[{"text":"In Oh, hi, Rich. This is Andrew from Vigilance AI. Have I caught you at a bad time? scratch. Sorry. You're calling from where? Vigilance AI. We're a cybersecurity company, Greg. Yeah. Look. I I can't take a call right now. Maybe you can show me tomorrow. Oh, you're busy? I'm sorry. Yeah, ma'am. I can definitely call you back tomorrow. Are you available in the morning or in the afternoon? The morning would be better.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":-0.06129807233810425},{"text":"Thank you. Alright. Thank you, as well. You take care, mate.","start_word":76,"end_word":86,"sentiment":"positive","sentiment_score":0.4186745285987854},{"text":"I'll Okay. call you Goodbye. back tomorrow then.","start_word":87,"end_word":94,"sentiment":"neutral","sentiment_score":0.1196151152253151},{"text":"Great. Thanks.","start_word":95,"end_word":96,"sentiment":"positive","sentiment_score":0.5225268602371216},{"text":"Bye.","start_word":97,"end_word":97,"sentiment":"neutral","sentiment_score":0.2512507736682892}],"average":{"sentiment":"neutral","sentiment_score":0.0337089922443126}}}}