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It's Andrew from Vigilance AI. Jericho, did I caught you in a bad time?\n\nChannel 1: Sorry. Who's this?\n\nChannel 0: Jericho,\n\nChannel 1: Hello?\n\nChannel 0: it's Andrew. We spoke a few months ago.\n\nChannel 1: This is George Smith.\n\nChannel 0: Yeah. Can you hear me?\n\nChannel 1: Yes. I can. Sorry. I'm doing anything currently. Can you call back a few minutes?\n\nChannel 0: Yeah. I I I actually have called you back probably two times already. I you're still busy right now?\n\nChannel 1: Yeah. I'm currently driving. So can you just call back, I think, after an\n\nChannel 0: Alright.\n\nChannel 1: hour?\n\nChannel 0: Gotcha. I'll I'll call you back in an hour. Thank you.\n\nChannel 1: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.013271893374621868}],"sentiment":"neutral","sentiment_score":0.013271893374621868,"channel":1,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Oh, hi.","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.0479721799492836},{"text":"It's Andrew from Vigilance AI.","start":3.9199998,"end":6.02,"sentiment":"neutral","sentiment_score":0.07548879161477089},{"text":"Jericho, did I caught you in a bad time?","start":6.8799996,"end":9.46,"sentiment":"negative","sentiment_score":-0.43236677679750657}],"sentiment":"neutral","sentiment_score":-0.21361954207532108,"channel":0,"num_words":16,"start":3.04,"end":9.46},{"sentences":[{"text":"Sorry.","start":11.84,"end":12.16,"sentiment":"neutral","sentiment_score":-0.32238858938217163},{"text":"Who's this?","start":12.16,"end":12.735,"sentiment":"neutral","sentiment_score":-0.16399777680635452}],"sentiment":"neutral","sentiment_score":-0.2167947143316269,"channel":1,"num_words":3,"start":11.84,"end":12.735},{"sentences":[{"text":"Jericho,","start":15.085,"end":15.585,"sentiment":"neutral","sentiment_score":-0.02759939432144165}],"sentiment":"neutral","sentiment_score":-0.02759939432144165,"channel":0,"num_words":1,"start":15.085,"end":15.585},{"sentences":[{"text":"Hello?","start":15.615,"end":16.115,"sentiment":"neutral","sentiment_score":-0.000925406813621521}],"sentiment":"neutral","sentiment_score":-0.000925406813621521,"channel":1,"num_words":1,"start":15.615,"end":16.115},{"sentences":[{"text":"it's Andrew.","start":15.645,"end":16.385,"sentiment":"neutral","sentiment_score":0.008825055789202452},{"text":"We spoke a few months ago.","start":16.525,"end":18.225,"sentiment":"neutral","sentiment_score":0.002062187064439058}],"sentiment":"neutral","sentiment_score":0.0037529042456299067,"channel":0,"num_words":8,"start":15.645,"end":18.225},{"sentences":[{"text":"This is George Smith.","start":19.935,"end":21.555,"sentiment":"neutral","sentiment_score":0.014911502366885543}],"sentiment":"neutral","sentiment_score":0.014911502366885543,"channel":1,"num_words":4,"start":19.935,"end":21.555},{"sentences":[{"text":"Yeah.","start":21.085,"end":21.585,"sentiment":"neutral","sentiment_score":0.008753017522394657},{"text":"Can you hear me?","start":22.285,"end":23.345,"sentiment":"neutral","sentiment_score":-0.013141023693606257}],"sentiment":"neutral","sentiment_score":-0.008762215450406074,"channel":0,"num_words":5,"start":21.085,"end":23.345},{"sentences":[{"text":"Yes.","start":25.134998,"end":25.375,"sentiment":"neutral","sentiment_score":0.023127727210521695},{"text":"I 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now?","start":39.66,"end":41.440002,"sentiment":"neutral","sentiment_score":-0.27213874955972034}],"sentiment":"neutral","sentiment_score":-0.18935101518505498,"channel":0,"num_words":19,"start":33.34,"end":41.440002},{"sentences":[{"text":"Yeah.","start":43.015,"end":43.415,"sentiment":"neutral","sentiment_score":-0.057852648198604584},{"text":"I'm currently driving.","start":43.415,"end":44.795,"sentiment":"neutral","sentiment_score":-0.055206661423047386},{"text":"So can you just call back, I think, after an","start":47.574997,"end":50.594875,"sentiment":"neutral","sentiment_score":-0.034982559643685816}],"sentiment":"neutral","sentiment_score":-0.040949873493186066,"channel":1,"num_words":14,"start":43.015,"end":50.594875},{"sentences":[{"text":"Alright.","start":52.835,"end":53.335,"sentiment":"neutral","sentiment_score":-0.0086055351421237}],"sentiment":"neutral","sentiment_score":-0.0086055351421237,"channel":0,"num_words":1,"start":52.835,"end":53.335},{"sentences":[{"text":"hour?","start":53.214874,"end":53.714874,"sentiment":"neutral","sentiment_score":-0.013332391157746317}],"sentiment":"neutral","sentiment_score":-0.013332391157746317,"channel":1,"num_words":1,"start":53.214874,"end":53.714874},{"sentences":[{"text":"Gotcha.","start":53.394997,"end":53.894997,"sentiment":"neutral","sentiment_score":0.028655413538217545},{"text":"I'll I'll call you back in an hour.","start":53.954998,"end":55.555,"sentiment":"neutral","sentiment_score":0.05296674417331815},{"text":"Thank you.","start":55.555,"end":56.295,"sentiment":"positive","sentiment_score":0.4464130401611328}],"sentiment":"neutral","sentiment_score":0.12229231338609349,"channel":0,"num_words":11,"start":53.394997,"end":56.295},{"sentences":[{"text":"Okay.","start":57.614876,"end":58.014874,"sentiment":"neutral","sentiment_score":0.27696192264556885},{"text":"Thank you.","start":58.014874,"end":58.754875,"sentiment":"positive","sentiment_score":0.4095434099435806}],"sentiment":"positive","sentiment_score":0.36534958084424335,"channel":1,"num_words":3,"start":57.614876,"end":58.754875}]},"summary":{"result":"success","short":"An agent fromGenerationance AI, named Andrew, calls a customer named Jericho, but Jericho is busy and unable to talk at the moment. Andrew asks Jericho to call back in an hour when he is able to talk. The call ends with Jericho thanking Andrew."},"intents":{"segments":[{"text":"Can you call back a few minutes? Yeah.","start_word":47,"end_word":54,"intents":[{"intent":"Call back","confidence_score":0.54187244}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. It's Andrew from Vigilance AI.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.060173049569129944},{"text":"Jericho, did I caught you in a bad time?","start_word":8,"end_word":16,"sentiment":"negative","sentiment_score":-0.3801478147506714},{"text":"Sorry. Who's this? Jericho, Hello? it's Andrew. We spoke a few months ago. This is George Smith. Yeah. Can you hear me? Yes. I can. Sorry. I'm doing anything currently. Can you call back a few minutes? Yeah. I I I actually have called you back probably two times already. I you're still busy right now? Yeah. I'm currently driving. So can you just call back, I think, after an Alright. hour? Gotcha. I'll I'll call you back in an hour.","start_word":17,"end_word":97,"sentiment":"neutral","sentiment_score":-0.06835414469242096},{"text":"Thank you.","start_word":98,"end_word":99,"sentiment":"positive","sentiment_score":0.42666828632354736},{"text":"Okay.","start_word":100,"end_word":100,"sentiment":"neutral","sentiment_score":0.27696192264556885},{"text":"Thank you.","start_word":101,"end_word":102,"sentiment":"positive","sentiment_score":0.4799561500549317}],"average":{"sentiment":"neutral","sentiment_score":-0.05913490783877489}}}}