{"metadata":{"transaction_key":"deprecated","request_id":"019f91de-fcf1-7ba2-8a2f-3b9ff7abafdf","sha256":"2180f68201e2dc9e1ae3e962ac7007e38284fc6bec94f2161fc896ba91b25f47","created":"2026-07-24T02:05:39.165Z","duration":61.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":183,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":204,"output_tokens":204},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":204,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Speaking. Good. Thank you. Sorry. Who who is it? I am look. I'm I'm terribly sorry. I'm not this I can't speak at the moment. Could you give me a callback? I think Tuesday next week would be Tuesday next week at about 3PM. Yeah. That sounds good. Thank you. Fabulous. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":0.16,"end":0.39999998,"confidence":0.7685547,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.010924014262855051},{"word":"speaking","start":0.39999998,"end":0.9,"confidence":0.9411621,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.02029033564031124},{"word":"good","start":7.04,"end":7.2799997,"confidence":0.79907227,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5698835849761963},{"word":"thank","start":7.2799997,"end":7.52,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6156592965126038},{"word":"you","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4205847382545471},{"word":"sorry","start":8.08,"end":8.58,"confidence":0.98168945,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.007789544761180878},{"word":"who","start":8.72,"end":9.04,"confidence":0.77441406,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.053262859582901},{"word":"who","start":9.04,"end":9.28,"confidence":0.67822266,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.03946411609649658},{"word":"is","start":9.28,"end":9.36,"confidence":0.9633789,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.034347228705883026},{"word":"it","start":9.36,"end":9.86,"confidence":0.8312988,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.03623823821544647},{"word":"i","start":21.375,"end":21.615,"confidence":0.9506836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06446827203035355},{"word":"am","start":21.615,"end":21.775,"confidence":0.9863281,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.061604008078575134},{"word":"look","start":22.015,"end":22.175,"confidence":0.89208984,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":-0.06191406399011612},{"word":"i'm","start":22.175,"end":22.335,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.15567970275878906},{"word":"i'm","start":22.335,"end":22.494999,"confidence":0.9785156,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22238117456436157},{"word":"terribly","start":22.494999,"end":22.895,"confidence":0.99902344,"punctuated_word":"terribly","sentiment":"neutral","sentiment_score":-0.2889792025089264},{"word":"sorry","start":22.895,"end":23.134998,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2727918326854706},{"word":"i'm","start":23.134998,"end":23.294998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2247639298439026},{"word":"not","start":23.294998,"end":23.535,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2149675488471985},{"word":"this","start":23.535,"end":23.695,"confidence":0.42041016,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.25873419642448425},{"word":"i","start":23.855,"end":24.015,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2258790135383606},{"word":"can't","start":24.015,"end":24.515,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2138827294111252},{"word":"speak","start":24.654999,"end":24.895,"confidence":0.69433594,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.1903117150068283},{"word":"at","start":24.895,"end":25.055,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14607182145118713},{"word":"the","start":25.055,"end":25.134998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1326727718114853},{"word":"moment","start":25.134998,"end":25.634998,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.14254212379455566},{"word":"could","start":26.015,"end":26.175,"confidence":0.45825195,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":-0.05080414190888405},{"word":"you","start":26.175,"end":26.255,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05116865038871765},{"word":"give","start":26.255,"end":26.414999,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05128287523984909},{"word":"me","start":26.414999,"end":26.575,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0616193562746048},{"word":"a","start":26.575,"end":26.735,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05570204183459282},{"word":"callback","start":26.735,"end":27.235,"confidence":0.9980469,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":-0.046826109290122986},{"word":"i","start":33.47,"end":33.629997,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010463892482221128},{"word":"think","start":33.629997,"end":33.95,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.012446019798517227},{"word":"tuesday","start":33.95,"end":34.35,"confidence":0.9980469,"punctuated_word":"Tuesday","sentiment":"neutral","sentiment_score":-0.008326606824994087},{"word":"next","start":34.35,"end":34.59,"confidence":0.9951172,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.0057976990938186646},{"word":"week","start":34.59,"end":34.75,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.006006816402077675},{"word":"would","start":34.75,"end":34.91,"confidence":0.9970703,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0075616780668497086},{"word":"be","start":34.91,"end":35.149998,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01120760664343834},{"word":"tuesday","start":35.23,"end":35.629997,"confidence":0.7163086,"punctuated_word":"Tuesday","sentiment":"neutral","sentiment_score":-0.0073640430346131325},{"word":"next","start":35.629997,"end":35.87,"confidence":0.99902344,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.00024573318660259247},{"word":"week","start":35.87,"end":36.03,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.0033089499920606613},{"word":"at","start":36.03,"end":36.19,"confidence":0.7416992,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.002263527363538742},{"word":"about","start":36.19,"end":36.51,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.002697385847568512},{"word":"3pm","start":36.51,"end":37.25,"confidence":0.99902344,"punctuated_word":"3PM.","sentiment":"neutral","sentiment_score":0.0010745618492364883},{"word":"yeah","start":45.765,"end":46.085003,"confidence":0.7463379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13239511847496033},{"word":"that","start":46.085003,"end":46.165,"confidence":0.86035156,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.3663371503353119},{"word":"sounds","start":46.165,"end":46.485,"confidence":0.9873047,"punctuated_word":"sounds","sentiment":"positive","sentiment_score":0.5241550803184509},{"word":"good","start":46.485,"end":46.985,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.414393812417984},{"word":"thank","start":48.565002,"end":48.805,"confidence":0.4638672,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6095500588417053},{"word":"you","start":48.805,"end":49.142937,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5258539915084839},{"word":"fabulous","start":51.462936,"end":51.942936,"confidence":0.8354492,"punctuated_word":"Fabulous.","sentiment":"positive","sentiment_score":0.6992477178573608},{"word":"thank","start":51.942936,"end":52.102936,"confidence":0.9863281,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6155402064323425},{"word":"you","start":52.102936,"end":52.262936,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5096630454063416},{"word":"bye","start":52.262936,"end":52.762936,"confidence":0.9797363,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2712549567222595}],"paragraphs":{"transcript":"\nHello? Speaking. Good. Thank you. Sorry.\n\nWho who is it? I am look. I'm I'm terribly sorry. I'm not this I can't speak at the moment. Could you give me a callback?\n\nI think Tuesday next week would be Tuesday next week at about 3PM. Yeah. That sounds good. Thank you. Fabulous.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.010924014262855051},{"text":"Speaking.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.02029033564031124},{"text":"Good.","start":7.04,"end":7.2799997,"sentiment":"positive","sentiment_score":0.5698835849761963},{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.5181220173835754},{"text":"Sorry.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":-0.007789544761180878}],"sentiment":"neutral","sentiment_score":0.2715920708142221,"num_words":6,"start":0.16,"end":8.58},{"sentences":[{"text":"Who who is it?","start":8.72,"end":9.86,"sentiment":"neutral","sentiment_score":-0.04082811065018177},{"text":"I am look.","start":21.375,"end":22.175,"sentiment":"neutral","sentiment_score":-0.0626621146996816},{"text":"I'm I'm terribly sorry.","start":22.175,"end":23.134998,"sentiment":"neutral","sentiment_score":-0.2349579781293869},{"text":"I'm not this I can't speak at the moment.","start":23.134998,"end":25.634998,"sentiment":"neutral","sentiment_score":-0.19442509445879194},{"text":"Could you give me a callback?","start":26.015,"end":27.235,"sentiment":"neutral","sentiment_score":-0.05290052915612856}],"sentiment":"neutral","sentiment_score":-0.1291676817032007,"num_words":26,"start":8.72,"end":27.235},{"sentences":[{"text":"I think Tuesday next week would be Tuesday next week at about 3PM.","start":33.47,"end":37.25,"sentiment":"neutral","sentiment_score":-0.005893492068235691},{"text":"Yeah.","start":45.765,"end":46.085003,"sentiment":"neutral","sentiment_score":0.13239511847496033},{"text":"That sounds good.","start":46.085003,"end":46.985,"sentiment":"positive","sentiment_score":0.43496201435724896},{"text":"Thank you.","start":48.565002,"end":49.142937,"sentiment":"positive","sentiment_score":0.5677020251750946},{"text":"Fabulous.","start":51.462936,"end":51.942936,"sentiment":"positive","sentiment_score":0.6992477178573608}],"sentiment":"neutral","sentiment_score":0.15976587664335967,"num_words":20,"start":33.47,"end":51.942936},{"sentences":[{"text":"Thank you.","start":51.942936,"end":52.262936,"sentiment":"positive","sentiment_score":0.562601625919342},{"text":"Bye.","start":52.262936,"end":52.762936,"sentiment":"neutral","sentiment_score":0.2712549567222595}],"sentiment":"positive","sentiment_score":0.4654860695203145,"num_words":3,"start":51.942936,"end":52.762936}]}}]},{"alternatives":[{"transcript":"Hello, mister Simmons. How are you? Mister Simmons, Adar is just from the Google Ads team and was contacting you for SWM Consulting Google Ads account. I believe you are the one who manages this account, sir. Sure, sir. May I know when should I give you a callback? In an hour or so? Tuesday. Next Tuesday, 3PM Sydney time, you're saying. Right? Perfect. I'll be dropping you the invite for the same. Thank you so much, sir. Bye.","confidence":0.9951172,"words":[{"word":"hello","start":4.3199997,"end":4.56,"confidence":0.8041992,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.09695883095264436},{"word":"mister","start":4.56,"end":4.88,"confidence":0.9921875,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.1006031408905983},{"word":"simmons","start":4.88,"end":5.2,"confidence":0.98535156,"punctuated_word":"Simmons.","sentiment":"neutral","sentiment_score":0.10096392780542374},{"word":"how","start":5.2,"end":5.3599997,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.19988679885864255},{"word":"are","start":5.3599997,"end":5.52,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.15183371305465698},{"word":"you","start":5.52,"end":6.02,"confidence":0.9941406,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.20275431871414185},{"word":"mister","start":11.2,"end":11.5199995,"confidence":0.5991211,"punctuated_word":"Mister","sentiment":"neutral","sentiment_score":-0.005050798878073692},{"word":"simmons","start":11.5199995,"end":11.84,"confidence":0.98461914,"punctuated_word":"Simmons,","sentiment":"neutral","sentiment_score":-0.005477657541632652},{"word":"adar","start":11.84,"end":12.08,"confidence":0.22906494,"punctuated_word":"Adar","sentiment":"neutral","sentiment_score":-0.006417859345674515},{"word":"is","start":12.08,"end":12.24,"confidence":0.7597656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.010831615887582302},{"word":"just","start":12.24,"end":12.4,"confidence":0.609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.008141843602061272},{"word":"from","start":12.4,"end":12.765,"confidence":0.3149414,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.010037953034043312},{"word":"the","start":12.765,"end":13.005,"confidence":0.7788086,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02327856421470642},{"word":"google","start":13.005,"end":13.245,"confidence":0.27856445,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":0.022048689424991608},{"word":"ads","start":13.245,"end":13.485001,"confidence":0.9921875,"punctuated_word":"Ads","sentiment":"neutral","sentiment_score":0.004446409642696381},{"word":"team","start":13.485001,"end":13.805,"confidence":0.9941406,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.0004259813576936722},{"word":"and","start":13.805,"end":14.045,"confidence":0.8642578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0025595463812351227},{"word":"was","start":14.045,"end":14.285,"confidence":0.9863281,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.006288040429353714},{"word":"contacting","start":14.285,"end":14.765,"confidence":0.9980469,"punctuated_word":"contacting","sentiment":"neutral","sentiment_score":-0.004563875496387482},{"word":"you","start":14.765,"end":14.925,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012909900397062302},{"word":"for","start":14.925,"end":15.165,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0044730305671691895},{"word":"swm","start":15.165,"end":15.665,"confidence":0.9946289,"punctuated_word":"SWM","sentiment":"neutral","sentiment_score":-0.0026498697698116302},{"word":"consulting","start":15.805,"end":16.285,"confidence":0.89990234,"punctuated_word":"Consulting","sentiment":"neutral","sentiment_score":-0.003913724794983864},{"word":"google","start":16.285,"end":16.525,"confidence":0.99121094,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":0.017339857295155525},{"word":"ads","start":16.525,"end":16.765,"confidence":0.9902344,"punctuated_word":"Ads","sentiment":"neutral","sentiment_score":0.00041962880641222},{"word":"account","start":16.765,"end":17.265,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.010340014472603798},{"word":"i","start":17.725,"end":18.045,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01876634918153286},{"word":"believe","start":18.045,"end":18.445,"confidence":0.99902344,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.019142596051096916},{"word":"you","start":18.445,"end":18.685001,"confidence":0.7895508,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01977299526333809},{"word":"are","start":18.685001,"end":18.845001,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.012549679726362228},{"word":"the","start":18.845001,"end":18.925,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023527981713414192},{"word":"one","start":18.925,"end":19.085,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02238306775689125},{"word":"who","start":19.085,"end":19.245,"confidence":0.99902344,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.016436992213129997},{"word":"manages","start":19.245,"end":19.645,"confidence":0.99902344,"punctuated_word":"manages","sentiment":"neutral","sentiment_score":-0.01332904864102602},{"word":"this","start":19.645,"end":19.805,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.020247720181941983},{"word":"account","start":19.805,"end":20.125,"confidence":0.99072266,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.03726137429475784},{"word":"sir","start":20.125,"end":20.625,"confidence":0.6743164,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.02629844471812248},{"word":"sure","start":29.25,"end":29.49,"confidence":0.9001465,"punctuated_word":"Sure,","sentiment":"neutral","sentiment_score":0.00009766872972249983},{"word":"sir","start":29.49,"end":29.73,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.005584745667874813},{"word":"may","start":29.73,"end":29.81,"confidence":1.0,"punctuated_word":"May","sentiment":"neutral","sentiment_score":-0.004992306232452393},{"word":"i","start":29.81,"end":29.89,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004957333207130432},{"word":"know","start":29.89,"end":30.13,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.008415642194449902},{"word":"when","start":30.13,"end":30.369999,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.00856710970401764},{"word":"should","start":30.369999,"end":30.61,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.007598768919706345},{"word":"i","start":30.61,"end":30.689999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.006552044302225113},{"word":"give","start":30.689999,"end":30.85,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.006057620979845524},{"word":"you","start":30.85,"end":31.01,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011552562937140465},{"word":"a","start":31.01,"end":31.17,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005630718544125557},{"word":"callback","start":31.17,"end":31.49,"confidence":0.69799805,"punctuated_word":"callback?","sentiment":"neutral","sentiment_score":-0.01533458661288023},{"word":"in","start":31.49,"end":31.65,"confidence":0.99609375,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.007305671460926533},{"word":"an","start":31.65,"end":31.81,"confidence":0.9873047,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.006027868017554283},{"word":"hour","start":31.81,"end":32.05,"confidence":1.0,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.008040115237236023},{"word":"or","start":32.05,"end":32.21,"confidence":0.9951172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013522986322641373},{"word":"so","start":32.21,"end":32.71,"confidence":0.9951172,"punctuated_word":"so?","sentiment":"neutral","sentiment_score":-0.013158388435840608},{"word":"tuesday","start":39.605,"end":40.105,"confidence":0.6534424,"punctuated_word":"Tuesday.","sentiment":"neutral","sentiment_score":0.002198494039475918},{"word":"next","start":42.725002,"end":43.045002,"confidence":0.70410156,"punctuated_word":"Next","sentiment":"neutral","sentiment_score":0.007146048359572887},{"word":"tuesday","start":43.045002,"end":43.525,"confidence":0.92163086,"punctuated_word":"Tuesday,","sentiment":"neutral","sentiment_score":0.003705042414367199},{"word":"3pm","start":43.525,"end":44.005,"confidence":0.9995117,"punctuated_word":"3PM","sentiment":"neutral","sentiment_score":0.007120746187865734},{"word":"sydney","start":44.005,"end":44.325,"confidence":0.5180664,"punctuated_word":"Sydney","sentiment":"neutral","sentiment_score":0.00645747035741806},{"word":"time","start":44.325,"end":44.565002,"confidence":0.8366699,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.0030750310979783535},{"word":"you're","start":44.565002,"end":44.805,"confidence":0.9489746,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.005790251307189465},{"word":"saying","start":44.805,"end":45.125,"confidence":0.9794922,"punctuated_word":"saying.","sentiment":"neutral","sentiment_score":-0.00030510779470205307},{"word":"right","start":45.125,"end":45.625,"confidence":1.0,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.021992933005094528},{"word":"perfect","start":48.005,"end":48.485,"confidence":0.9909668,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.6258464455604553},{"word":"i'll","start":48.485,"end":48.725002,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.5037491917610168},{"word":"be","start":48.725002,"end":48.965,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6142638921737671},{"word":"dropping","start":48.965,"end":49.285,"confidence":1.0,"punctuated_word":"dropping","sentiment":"positive","sentiment_score":0.4032047092914582},{"word":"you","start":49.285,"end":49.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30584314465522766},{"word":"the","start":49.445,"end":49.605,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3897473812103271},{"word":"invite","start":49.605,"end":50.005,"confidence":0.9980469,"punctuated_word":"invite","sentiment":"positive","sentiment_score":0.4613240361213684},{"word":"for","start":50.005,"end":50.165,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.25341543555259705},{"word":"the","start":50.165,"end":50.245003,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.23873001337051392},{"word":"same","start":50.245003,"end":50.405,"confidence":1.0,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":0.2733827233314514},{"word":"thank","start":50.405,"end":50.565002,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6616524457931519},{"word":"you","start":50.565002,"end":50.725002,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6967121958732605},{"word":"so","start":50.725002,"end":50.885002,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7865623831748962},{"word":"much","start":50.885002,"end":51.125,"confidence":1.0,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.7300726175308228},{"word":"sir","start":51.125,"end":51.625,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.6203283667564392},{"word":"bye","start":53.712936,"end":54.212936,"confidence":0.7624512,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10072532296180724}],"paragraphs":{"transcript":"\nHello, mister Simmons. How are you? Mister Simmons, Adar is just from the Google Ads team and was contacting you for SWM Consulting Google Ads account. I believe you are the one who manages this account, sir. Sure, sir.\n\nMay I know when should I give you a callback? In an hour or so? Tuesday. Next Tuesday, 3PM Sydney time, you're saying. Right?\n\nPerfect. I'll be dropping you the invite for the same. Thank you so much, sir. Bye.","paragraphs":[{"sentences":[{"text":"Hello, mister Simmons.","start":4.3199997,"end":5.2,"sentiment":"neutral","sentiment_score":0.09950863321622212},{"text":"How are you?","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":0.18482494354248047},{"text":"Mister Simmons, Adar is just from the Google Ads team and was contacting you for SWM Consulting Google Ads account.","start":11.2,"end":17.265,"sentiment":"neutral","sentiment_score":0.0012364073656499386},{"text":"I believe you are the one who manages this account, sir.","start":17.725,"end":20.625,"sentiment":"neutral","sentiment_score":-0.020883295431055805},{"text":"Sure, sir.","start":29.25,"end":29.73,"sentiment":"neutral","sentiment_score":-0.0027435384690761566}],"sentiment":"neutral","sentiment_score":0.01647501412588052,"num_words":39,"start":4.3199997,"end":29.73},{"sentences":[{"text":"May I know when should I give you a callback?","start":29.73,"end":31.49,"sentiment":"neutral","sentiment_score":-0.00796586936339736},{"text":"In an hour or so?","start":31.49,"end":32.71,"sentiment":"neutral","sentiment_score":-0.009611005894839764},{"text":"Tuesday.","start":39.605,"end":40.105,"sentiment":"neutral","sentiment_score":0.002198494039475918},{"text":"Next Tuesday, 3PM Sydney time, you're saying.","start":42.725002,"end":45.125,"sentiment":"neutral","sentiment_score":0.0030584256164729595},{"text":"Right?","start":45.125,"end":45.625,"sentiment":"neutral","sentiment_score":0.021992933005094528}],"sentiment":"neutral","sentiment_score":-0.0034213881978454688,"num_words":24,"start":29.73,"end":45.625},{"sentences":[{"text":"Perfect.","start":48.005,"end":48.485,"sentiment":"positive","sentiment_score":0.6258464455604553},{"text":"I'll be dropping you the invite for the same.","start":48.485,"end":50.405,"sentiment":"positive","sentiment_score":0.3826289474964142},{"text":"Thank you so much, sir.","start":50.405,"end":51.625,"sentiment":"positive","sentiment_score":0.6990656018257141},{"text":"Bye.","start":53.712936,"end":54.212936,"sentiment":"neutral","sentiment_score":0.10072532296180724}],"sentiment":"positive","sentiment_score":0.47909751906991005,"num_words":16,"start":48.005,"end":54.212936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Speaking.\n\nChannel 1: Hello, mister Simmons. How are you?\n\nChannel 0: Good. Thank you. Sorry. Who who is it?\n\nChannel 1: Mister Simmons, Adar is just from the Google Ads team and was contacting you for SWM Consulting Google Ads account. I believe you are the one who manages this account, sir.\n\nChannel 0: I am look. I'm I'm terribly sorry. I'm not this I can't speak at the moment. Could you give me a callback?\n\nChannel 1: Sure, sir. May I know when should I give you a callback? In an hour or so?\n\nChannel 0: I think Tuesday next week would be Tuesday next week at about 3PM.\n\nChannel 1: Tuesday. Next Tuesday, 3PM Sydney time, you're saying. Right?\n\nChannel 0: Yeah. That sounds good.\n\nChannel 1: Perfect. I'll\n\nChannel 0: Thank\n\nChannel 1: be\n\nChannel 0: you.\n\nChannel 1: dropping you the invite for the same. Thank you so much, sir.\n\nChannel 0: Fabulous. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.010924014262855051},{"text":"Speaking.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.02029033564031124}],"sentiment":"neutral","sentiment_score":0.015607174951583147,"channel":0,"num_words":2,"start":0.16,"end":0.9},{"sentences":[{"text":"Hello, mister Simmons.","start":4.3199997,"end":5.2,"sentiment":"neutral","sentiment_score":0.09950863321622212},{"text":"How are you?","start":5.2,"end":6.02,"sentiment":"neutral","sentiment_score":0.18482494354248047}],"sentiment":"neutral","sentiment_score":0.1421667883793513,"channel":1,"num_words":6,"start":4.3199997,"end":6.02},{"sentences":[{"text":"Good.","start":7.04,"end":7.2799997,"sentiment":"positive","sentiment_score":0.5698835849761963},{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.5181220173835754},{"text":"Sorry.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":-0.007789544761180878},{"text":"Who who is it?","start":8.72,"end":9.86,"sentiment":"neutral","sentiment_score":-0.04082811065018177}],"sentiment":"neutral","sentiment_score":0.1793782040476799,"channel":0,"num_words":8,"start":7.04,"end":9.86},{"sentences":[{"text":"Mister Simmons, Adar is just from the Google Ads team and was contacting you for SWM Consulting Google Ads account.","start":11.2,"end":17.265,"sentiment":"neutral","sentiment_score":0.0012364073656499386},{"text":"I believe you are the one who manages this account, sir.","start":17.725,"end":20.625,"sentiment":"neutral","sentiment_score":-0.020883295431055805}],"sentiment":"neutral","sentiment_score":-0.006612519433181132,"channel":1,"num_words":31,"start":11.2,"end":20.625},{"sentences":[{"text":"I am look.","start":21.375,"end":22.175,"sentiment":"neutral","sentiment_score":-0.0626621146996816},{"text":"I'm I'm terribly sorry.","start":22.175,"end":23.134998,"sentiment":"neutral","sentiment_score":-0.2349579781293869},{"text":"I'm not this I can't speak at the moment.","start":23.134998,"end":25.634998,"sentiment":"neutral","sentiment_score":-0.19442509445879194},{"text":"Could you give me a callback?","start":26.015,"end":27.235,"sentiment":"neutral","sentiment_score":-0.05290052915612856}],"sentiment":"neutral","sentiment_score":-0.1452294218946587,"channel":0,"num_words":22,"start":21.375,"end":27.235},{"sentences":[{"text":"Sure, sir.","start":29.25,"end":29.73,"sentiment":"neutral","sentiment_score":-0.0027435384690761566},{"text":"May I know when should I give you a callback?","start":29.73,"end":31.49,"sentiment":"neutral","sentiment_score":-0.00796586936339736},{"text":"In an hour or so?","start":31.49,"end":32.71,"sentiment":"neutral","sentiment_score":-0.009611005894839764}],"sentiment":"neutral","sentiment_score":-0.007835341179195572,"channel":1,"num_words":17,"start":29.25,"end":32.71},{"sentences":[{"text":"I think Tuesday next week would be Tuesday next week at about 3PM.","start":33.47,"end":37.25,"sentiment":"neutral","sentiment_score":-0.005893492068235691}],"sentiment":"neutral","sentiment_score":-0.005893492068235691,"channel":0,"num_words":13,"start":33.47,"end":37.25},{"sentences":[{"text":"Tuesday.","start":39.605,"end":40.105,"sentiment":"neutral","sentiment_score":0.002198494039475918},{"text":"Next Tuesday, 3PM Sydney time, you're saying.","start":42.725002,"end":45.125,"sentiment":"neutral","sentiment_score":0.0030584256164729595},{"text":"Right?","start":45.125,"end":45.625,"sentiment":"neutral","sentiment_score":0.021992933005094528}],"sentiment":"neutral","sentiment_score":0.005066711817764574,"channel":1,"num_words":9,"start":39.605,"end":45.625},{"sentences":[{"text":"Yeah.","start":45.765,"end":46.085003,"sentiment":"neutral","sentiment_score":0.13239511847496033},{"text":"That sounds good.","start":46.085003,"end":46.985,"sentiment":"positive","sentiment_score":0.43496201435724896}],"sentiment":"positive","sentiment_score":0.3593202903866768,"channel":0,"num_words":4,"start":45.765,"end":46.985},{"sentences":[{"text":"Perfect.","start":48.005,"end":48.485,"sentiment":"positive","sentiment_score":0.6258464455604553},{"text":"I'll","start":48.485,"end":48.725002,"sentiment":"positive","sentiment_score":0.5037491917610168}],"sentiment":"positive","sentiment_score":0.5647978186607361,"channel":1,"num_words":2,"start":48.005,"end":48.725002},{"sentences":[{"text":"Thank","start":48.565002,"end":48.805,"sentiment":"positive","sentiment_score":0.6095500588417053}],"sentiment":"positive","sentiment_score":0.6095500588417053,"channel":0,"num_words":1,"start":48.565002,"end":48.805},{"sentences":[{"text":"be","start":48.725002,"end":48.965,"sentiment":"positive","sentiment_score":0.6142638921737671}],"sentiment":"positive","sentiment_score":0.6142638921737671,"channel":1,"num_words":1,"start":48.725002,"end":48.965},{"sentences":[{"text":"you.","start":48.805,"end":49.142937,"sentiment":"positive","sentiment_score":0.5258539915084839}],"sentiment":"positive","sentiment_score":0.5258539915084839,"channel":0,"num_words":1,"start":48.805,"end":49.142937},{"sentences":[{"text":"dropping you the invite for the same.","start":48.965,"end":50.405,"sentiment":"neutral","sentiment_score":0.33223534907613483},{"text":"Thank you so much, sir.","start":50.405,"end":51.625,"sentiment":"positive","sentiment_score":0.6990656018257141}],"sentiment":"positive","sentiment_score":0.4850812877217929,"channel":1,"num_words":12,"start":48.965,"end":51.625},{"sentences":[{"text":"Fabulous.","start":51.462936,"end":51.942936,"sentiment":"positive","sentiment_score":0.6992477178573608},{"text":"Thank you.","start":51.942936,"end":52.262936,"sentiment":"positive","sentiment_score":0.562601625919342},{"text":"Bye.","start":52.262936,"end":52.762936,"sentiment":"neutral","sentiment_score":0.2712549567222595}],"sentiment":"positive","sentiment_score":0.5239264816045761,"channel":0,"num_words":4,"start":51.462936,"end":52.762936},{"sentences":[{"text":"Bye.","start":53.712936,"end":54.212936,"sentiment":"neutral","sentiment_score":0.10072532296180724}],"sentiment":"neutral","sentiment_score":0.10072532296180724,"channel":1,"num_words":1,"start":53.712936,"end":54.212936}]},"summary":{"result":"success","short":"An agent from Google Ads contacts Mr. Simmons, who manages his SWM Consulting Google Ads account. The agent apologizes for not being able to speak directly and asks Mr. Simmons to call back in an hour or so. They agree to schedule a callback for Tuesday at 3PM in Sydney time."},"intents":{"segments":[{"text":"Could you give me a callback? Sure, sir.","start_word":63,"end_word":70,"intents":[{"intent":"Schedule callback","confidence_score":0.6777975}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking. Hello, mister Simmons. How are you?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.10119355469942092},{"text":"Good. Thank you.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.5193192362785339},{"text":"Sorry. Who who is it? Mister Simmons, Adar is just from the Google Ads team and was contacting you for SWM Consulting Google Ads account. I believe you are the one who manages this account, sir. I am look. I'm I'm terribly sorry. I'm not this I can't speak at the moment. Could you give me a callback? Sure, sir. May I know when should I give you a callback? In an hour or so? I think Tuesday next week would be Tuesday next week at about 3PM. Tuesday. Next Tuesday, 3PM Sydney time, you're saying. Right? Yeah.","start_word":11,"end_word":108,"sentiment":"neutral","sentiment_score":-0.04295574128627777},{"text":"That sounds good. Perfect. I'll Thank be you.","start_word":109,"end_word":116,"sentiment":"positive","sentiment_score":0.519826352596283},{"text":"dropping you the invite for the same.","start_word":117,"end_word":123,"sentiment":"neutral","sentiment_score":0.3248787522315979},{"text":"Thank you so much, sir. Fabulous. Thank you.","start_word":124,"end_word":131,"sentiment":"positive","sentiment_score":0.6538015007972717},{"text":"Bye. Bye.","start_word":132,"end_word":133,"sentiment":"neutral","sentiment_score":0.20253531634807587}],"average":{"sentiment":"neutral","sentiment_score":0.08262807247685451}}}}