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Good afternoon. This is Airtel accounts. We're just returning your phone phone call. We miss your calls.\n\nHow may I help you today? Yeah.\n\nChannel 1: Lisa.\n\nChannel 0: This is Airtel account. We missed your calls.\n\nChannel 1: Are you from India?\n\nChannel 0: Oh, no. This is Airtel Australia. Are you referring to your Indian number?\n\nChannel 1: Yes, please.\n\nChannel 0: Oh, I'm sorry. This is a wrong phone number for Indian number. You have to contact your local network, which is Airtel AU. We're a different entity. We're not affiliated.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you.\n\nChannel 0: a good one. 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may I help you today?","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.19516742477814356},{"text":"Yeah.","start":12.88,"end":13.38,"sentiment":"neutral","sentiment_score":0.02078910917043686}],"sentiment":"neutral","sentiment_score":0.17025623683418548,"channel":0,"num_words":7,"start":9.28,"end":13.38},{"sentences":[{"text":"Lisa.","start":13.2,"end":13.7,"sentiment":"neutral","sentiment_score":0.010268834419548512}],"sentiment":"neutral","sentiment_score":0.010268834419548512,"channel":1,"num_words":1,"start":13.2,"end":13.7},{"sentences":[{"text":"This is Airtel account.","start":14.264999,"end":15.885,"sentiment":"neutral","sentiment_score":0.0013489528791978955},{"text":"We missed your calls.","start":16.025,"end":17.325,"sentiment":"neutral","sentiment_score":-0.08321729488670826}],"sentiment":"neutral","sentiment_score":-0.04093417100375518,"channel":0,"num_words":8,"start":14.264999,"end":17.325},{"sentences":[{"text":"Are you from India?","start":18.935001,"end":20.075,"sentiment":"neutral","sentiment_score":-0.0442867036908865}],"sentiment":"neutral","sentiment_score":-0.0442867036908865,"channel":1,"num_words":4,"start":18.935001,"end":20.075},{"sentences":[{"text":"Oh, no.","start":20.664999,"end":21.385,"sentiment":"neutral","sentiment_score":-0.09052181243896484},{"text":"This is Airtel Australia.","start":21.385,"end":23.165,"sentiment":"neutral","sentiment_score":-0.05541720241308212},{"text":"Are you referring to your Indian number?","start":23.305,"end":25.645,"sentiment":"neutral","sentiment_score":-0.04793095375810351}],"sentiment":"neutral","sentiment_score":-0.0567868546797679,"channel":0,"num_words":13,"start":20.664999,"end":25.645},{"sentences":[{"text":"Yes, please.","start":25.895,"end":26.795,"sentiment":"neutral","sentiment_score":-0.023703910410404205}],"sentiment":"neutral","sentiment_score":-0.023703910410404205,"channel":1,"num_words":2,"start":25.895,"end":26.795},{"sentences":[{"text":"Oh, I'm sorry.","start":27.24,"end":28.119999,"sentiment":"neutral","sentiment_score":-0.17022472123305002},{"text":"This is a wrong phone number for Indian number.","start":28.279999,"end":30.439999,"sentiment":"negative","sentiment_score":-0.41402405831548905},{"text":"You have to contact your local network, which is Airtel AU.","start":30.439999,"end":34.3,"sentiment":"neutral","sentiment_score":-0.24849139221689917},{"text":"We're a different entity.","start":34.44,"end":35.82,"sentiment":"neutral","sentiment_score":-0.2178131677210331},{"text":"We're not affiliated.","start":35.879997,"end":36.94,"sentiment":"neutral","sentiment_score":-0.21674200892448425}],"sentiment":"neutral","sentiment_score":-0.28305915668606757,"channel":0,"num_words":30,"start":27.24,"end":36.94},{"sentences":[{"text":"Okay.","start":38.14,"end":38.54,"sentiment":"neutral","sentiment_score":-0.03616458550095558},{"text":"Yeah.","start":38.54,"end":39.04,"sentiment":"neutral","sentiment_score":0.008642800152301788}],"sentiment":"neutral","sentiment_score":-0.013760892674326897,"channel":1,"num_words":2,"start":38.14,"end":39.04},{"sentences":[{"text":"Alright.","start":39.350937,"end":39.83094,"sentiment":"neutral","sentiment_score":0.15892550349235535},{"text":"Thank you.","start":39.83094,"end":40.390938,"sentiment":"positive","sentiment_score":0.4450598955154419}],"sentiment":"positive","sentiment_score":0.3496817648410797,"channel":0,"num_words":3,"start":39.350937,"end":40.390938},{"sentences":[{"text":"Thank","start":40.300003,"end":40.54,"sentiment":"positive","sentiment_score":0.5302699208259583}],"sentiment":"positive","sentiment_score":0.5302699208259583,"channel":1,"num_words":1,"start":40.300003,"end":40.54},{"sentences":[{"text":"Have","start":40.390938,"end":40.550938,"sentiment":"positive","sentiment_score":0.5199065804481506}],"sentiment":"positive","sentiment_score":0.5199065804481506,"channel":0,"num_words":1,"start":40.390938,"end":40.550938},{"sentences":[{"text":"you.","start":40.54,"end":41.04,"sentiment":"positive","sentiment_score":0.4878872632980346}],"sentiment":"positive","sentiment_score":0.4878872632980346,"channel":1,"num_words":1,"start":40.54,"end":41.04},{"sentences":[{"text":"a good one.","start":40.550938,"end":41.370937,"sentiment":"positive","sentiment_score":0.5080031156539917},{"text":"Bye bye.","start":41.51094,"end":41.975937,"sentiment":"neutral","sentiment_score":0.18103227019309998}],"sentiment":"positive","sentiment_score":0.377214777469635,"channel":0,"num_words":5,"start":40.550938,"end":41.975937}]},"summary":{"result":"success","short":"The agent from Airtel Australia is returning a missed call from the customer, Lisa. The agent explains that they are a different entity and cannot use Lisa's Indian number. Lisa is advised to contact her local network for assistance."},"intents":{"segments":[{"text":"This is Airtel accounts. We're just returning your phone phone call. We miss your calls. How may I help you today? Yeah.","start_word":4,"end_word":25,"intents":[{"intent":"Schedule call","confidence_score":0.0015490033}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. We're just returning your phone phone call. We miss your calls. How may I help you today? Yeah. Lisa. This is Airtel account. We missed your calls. Are you from India? Oh, no. This is Airtel Australia. Are you referring to your Indian number? Yes, please. Oh, I'm sorry.","start_word":0,"end_word":56,"sentiment":"neutral","sentiment_score":0.02639174833893776},{"text":"This is a wrong phone number for Indian number.","start_word":57,"end_word":65,"sentiment":"negative","sentiment_score":-0.4189603328704834},{"text":"You have to contact your local network, which is Airtel AU. We're a different entity. We're not affiliated. Okay. Yeah. Alright.","start_word":66,"end_word":86,"sentiment":"neutral","sentiment_score":-0.17234495282173157},{"text":"Thank you. Thank Have you. a good one.","start_word":87,"end_word":94,"sentiment":"positive","sentiment_score":0.48863038420677185},{"text":"Bye bye.","start_word":95,"end_word":96,"sentiment":"neutral","sentiment_score":0.20232413709163663}],"average":{"sentiment":"neutral","sentiment_score":-0.011372470215663014}}}}