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Heath. It's Dana from OJ Financial. Can you hear me okay? I'm so sorry. I don't know what happened.\n\nThe first time I called, I could see you pick up the phone, but nothing was there. And then when Sammy transferred you through the same thing, I'm so sorry about that. All good. I had you booked in to go through your annual review. Are you still okay to run through that now with me?\n\nDepends on how long that is to kinda go through and what your what kind of questions you have. Normally, between sort of fifteen to fifteen minutes to half an hour depending on what you need to touch on. What's your time frame? What do you have availability wise at the moment? Ah, right.\n\nOkay. Yeah. Yeah. Absolutely. I'll give you a callback in about ten minutes.\n\nNot a problem at all. Sorry about that. Thank you so much. That's it. See you later.","paragraphs":[{"sentences":[{"text":"Hi, Heath.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.05151578038930893},{"text":"It's Dana from OJ Financial.","start":2.8799999,"end":4.5,"sentiment":"neutral","sentiment_score":0.07819022089242936},{"text":"Can you hear me okay?","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.044155195355415344},{"text":"I'm so sorry.","start":7.8399997,"end":8.72,"sentiment":"neutral","sentiment_score":-0.21409622331460318},{"text":"I don't know what happened.","start":8.72,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.23497873544692993}],"sentiment":"neutral","sentiment_score":-0.05512118525803089,"num_words":20,"start":2.3999999,"end":10.099999},{"sentences":[{"text":"The first time I called, I could see you pick up the phone, but nothing was there.","start":10.32,"end":14.445,"sentiment":"neutral","sentiment_score":-0.12497887716573827},{"text":"And then when Sammy transferred you through the same thing, I'm so sorry about that.","start":14.445,"end":18.385,"sentiment":"neutral","sentiment_score":-0.22350251227617263},{"text":"All good.","start":20.765,"end":21.325,"sentiment":"positive","sentiment_score":0.3602415919303894},{"text":"I had you booked in to go through your annual review.","start":21.325,"end":23.485,"sentiment":"neutral","sentiment_score":0.14119187132878738},{"text":"Are you still okay to run through that now with me?","start":23.485,"end":25.904999,"sentiment":"neutral","sentiment_score":0.11760762401602486}],"sentiment":"neutral","sentiment_score":-0.034105374344757626,"num_words":56,"start":10.32,"end":25.904999},{"sentences":[{"text":"Depends on how long that is to kinda go through and what your what kind of questions you have.","start":30.300001,"end":35.5,"sentiment":"neutral","sentiment_score":0.010567565742684039},{"text":"Normally, between sort of fifteen to fifteen minutes to half an hour depending on what you need to touch on.","start":35.5,"end":40.875,"sentiment":"neutral","sentiment_score":0.009921125788241624},{"text":"What's your time frame?","start":40.955,"end":41.995,"sentiment":"neutral","sentiment_score":0.00811201985925436},{"text":"What do you have availability wise at the moment?","start":41.995,"end":44.255,"sentiment":"neutral","sentiment_score":-0.0020579474253786933},{"text":"Ah, right.","start":50.075,"end":51.535,"sentiment":"neutral","sentiment_score":-0.11875825375318527}],"sentiment":"neutral","sentiment_score":0.0032521538884827386,"num_words":54,"start":30.300001,"end":51.535},{"sentences":[{"text":"Okay.","start":56.140003,"end":56.640003,"sentiment":"neutral","sentiment_score":-0.05990505963563919},{"text":"Yeah.","start":63.100002,"end":63.600002,"sentiment":"neutral","sentiment_score":0.03349743038415909},{"text":"Yeah.","start":63.66,"end":63.980003,"sentiment":"neutral","sentiment_score":0.06942559778690338},{"text":"Absolutely.","start":63.980003,"end":64.48,"sentiment":"neutral","sentiment_score":0.1423020362854004},{"text":"I'll give you a callback in about ten minutes.","start":64.62,"end":66.46,"sentiment":"neutral","sentiment_score":0.12199391838577059}],"sentiment":"neutral","sentiment_score":0.09871271309944299,"num_words":13,"start":56.140003,"end":66.46},{"sentences":[{"text":"Not a problem at all.","start":66.46,"end":67.340004,"sentiment":"neutral","sentiment_score":0.07749039456248283},{"text":"Sorry about that.","start":67.340004,"end":68.06,"sentiment":"neutral","sentiment_score":0.014872133731842041},{"text":"Thank you so much.","start":68.06,"end":69.200005,"sentiment":"positive","sentiment_score":0.5204357951879501},{"text":"That's it.","start":71.15294,"end":71.632935,"sentiment":"neutral","sentiment_score":0.1626395732164383},{"text":"See you later.","start":71.632935,"end":72.452934,"sentiment":"neutral","sentiment_score":0.14074365546305975}],"sentiment":"neutral","sentiment_score":0.19184245103422334,"num_words":17,"start":66.46,"end":72.452934}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. I can. Yep. Alright. No. That's fine. Yep. How long will that be in your account? Would it take? I just gotta quickly pick up the kids. We had a bit of a family emergency there last night. They just had to shoot away, so I've had to knock off early and pick these kids up. But just outside the school now, that's all. But it like, in ten minutes, you could ring back if that's okay. Yeah. Appreciate it. Thank you. 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Yeah. I can. Yep. Alright.\n\nNo. That's fine. Yep. How long will that be in your account? Would it take?\n\nI just gotta quickly pick up the kids. We had a bit of a family emergency there last night. They just had to shoot away, so I've had to knock off early and pick these kids up. But just outside the school now, that's all. But it like, in ten minutes, you could ring back if that's okay.\n\nYeah. Appreciate it. Thank you. 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It's Dana from OJ Financial. Can you hear me okay?\n\nChannel 1: Yeah. I can.\n\nChannel 0: I'm so sorry. I don't know what happened. The first time I called, I could see you pick up the phone, but nothing\n\nChannel 1: Yep.\n\nChannel 0: was there. And then when\n\nChannel 1: Alright.\n\nChannel 0: Sammy transferred you through the same thing, I'm so sorry about that.\n\nChannel 1: No. That's fine.\n\nChannel 0: All good. I had you booked in to go through your annual review. Are you still okay to run through that now with me?\n\nChannel 1: Yep. How long will that be in your account? Would it take?\n\nChannel 0: Depends on how long that is to kinda go through and what your what kind of questions you have. Normally, between sort of fifteen to fifteen minutes to half an hour depending on what you need to touch on. What's your time frame? What do you have availability wise at the moment?\n\nChannel 1: I just gotta quickly pick up the kids. We had a bit of a family emergency there last night.\n\nChannel 0: Ah,\n\nChannel 1: They just\n\nChannel 0: right.\n\nChannel 1: had to shoot away, so I've had to knock off early and pick these kids up. But\n\nChannel 0: Okay.\n\nChannel 1: just outside the school now, that's all. But it like, in ten minutes, you could ring back if that's okay.\n\nChannel 0: Yeah. Yeah. Absolutely. I'll give you a callback in about ten minutes. Not a problem\n\nChannel 1: Yeah.\n\nChannel 0: at all. Sorry about that. Thank you so much.\n\nChannel 1: Appreciate it. Thank you. Bye.\n\nChannel 0: That's it. See you later.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.01974032074213028}],"sentiment":"neutral","sentiment_score":0.01974032074213028,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi, Heath.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.05151578038930893},{"text":"It's Dana from OJ Financial.","start":2.8799999,"end":4.5,"sentiment":"neutral","sentiment_score":0.07819022089242936},{"text":"Can you hear me okay?","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.044155195355415344}],"sentiment":"neutral","sentiment_score":0.05956322016815344,"channel":0,"num_words":12,"start":2.3999999,"end":5.7799997},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.05954093113541603},{"text":"I 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okay.","start":59.82,"end":63.36,"sentiment":"neutral","sentiment_score":-0.0348703063164766}],"sentiment":"neutral","sentiment_score":-0.050629479717463254,"channel":1,"num_words":20,"start":57.420002,"end":63.36},{"sentences":[{"text":"Yeah.","start":63.100002,"end":63.600002,"sentiment":"neutral","sentiment_score":0.03349743038415909},{"text":"Yeah.","start":63.66,"end":63.980003,"sentiment":"neutral","sentiment_score":0.06942559778690338},{"text":"Absolutely.","start":63.980003,"end":64.48,"sentiment":"neutral","sentiment_score":0.1423020362854004},{"text":"I'll give you a callback in about ten minutes.","start":64.62,"end":66.46,"sentiment":"neutral","sentiment_score":0.12199391838577059},{"text":"Not a 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review. Dana asks about his availability for the review and explains that it will take between 15 to 15 minutes. She promises to call him back in 10 minutes and apologizes for the family emergency."},"intents":{"segments":[{"text":"I'll give you a callback in about ten minutes. Not a problem Yeah.","start_word":213,"end_word":225,"intents":[{"intent":"Provide callback","confidence_score":0.003499001}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Heath. It's Dana from OJ Financial. Can you hear me okay? Yeah. I can. I'm so sorry. I don't know what happened. The first time I called, I could see you pick up the phone, but nothing Yep. was there. And then when Alright. Sammy transferred you through the same thing, I'm so sorry about that. No. That's fine.","start_word":0,"end_word":60,"sentiment":"neutral","sentiment_score":-0.10103487968444824},{"text":"All good.","start_word":61,"end_word":62,"sentiment":"positive","sentiment_score":0.36049729585647583},{"text":"I had you booked in to go through your annual review. Are you still okay to run through that now with me? Yep. How long will that be in your account? Would it take? Depends on how long that is to kinda go through and what your what kind of questions you have. Normally, between sort of fifteen to fifteen minutes to half an hour depending on what you need to touch on. What's your time frame? What do you have availability wise at the moment? I just gotta quickly pick up the kids. We had a bit of a family emergency there last night. Ah, They just right. had to shoot away, so I've had to knock off early and pick these kids up. But Okay. just outside the school now, that's all. But it like, in ten minutes, you could ring back if that's okay. Yeah. Yeah. Absolutely. I'll give you a callback in about ten minutes. Not a problem Yeah. at all. Sorry about that.","start_word":63,"end_word":230,"sentiment":"neutral","sentiment_score":-0.020099768415093425},{"text":"Thank you so much. Appreciate it. Thank you.","start_word":231,"end_word":238,"sentiment":"positive","sentiment_score":0.5211461186408997},{"text":"Bye. That's it. See you later.","start_word":239,"end_word":244,"sentiment":"neutral","sentiment_score":0.18195238709449768}],"average":{"sentiment":"neutral","sentiment_score":-0.01162948442059894}}}}