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Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Caleb Smith?\n\nHi. How are you today? That's great to hear. I'm fine. Thank you so much for answering my phone call.\n\nKhaled, we tried to call you today. We'd like to let you know that we tried to process your Internet invoice for this month. However, it was declined. So we're just checking in if you need to update your card details or if there's any problem. Yeah.\n\nIt did not go through. We tried it early this morning. Mhmm. Oh, yes. Because because this account is set up through your Mastercard.\n\nWould you like to update this as well? Okay. Sure. That's perfect. So we leave this card as it is, and then we'll wait for your payment to manually process on your end.\n\nOkay? Alright. Sure. Thank you, Caleb. If you need any assistance, just give us a call.\n\nAlright? Have a great day. Thank you. 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Good afternoon. This is Airtel accounts. My name is Melissa. Am I speaking to Caleb Smith?\n\nChannel 1: Yep.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Not too bad. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for answering my phone call. Khaled, we tried to call you today. We'd like to let you know that we tried to process your Internet invoice for this month.\n\nHowever, it was declined. So we're just checking in if you need to update your card details or if there's\n\nChannel 1: Oh, it\n\nChannel 0: any\n\nChannel 1: didn't go\n\nChannel 0: problem.\n\nChannel 1: through?\n\nChannel 0: Yeah. It did not go through. We tried it early this morning.\n\nChannel 1: Oh, okay. Apologies for that. I'll just double check because I've changed payments with work and stuff. I'll\n\nChannel 0: Mhmm.\n\nChannel 1: send the money over and I'll can I sort it out myself? I'll re like, pay it just\n\nChannel 0: Oh,\n\nChannel 1: online?\n\nChannel 0: yes. Because because this account is set up through your Mastercard. Would you like\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Perfect.\n\nChannel 0: update this as well?\n\nChannel 1: No. That that should be fine. It's just my money's in a different account. So I'll send it over, and I'll get that paid before end of the day.\n\nChannel 0: Okay. Sure. That's perfect. So we leave this card as it is, and\n\nChannel 1: Yeah.\n\nChannel 0: then we'll\n\nChannel 1: Yeah.\n\nChannel 0: wait for your payment to manually process on your end. Okay?\n\nChannel 1: Yes. Thank you.\n\nChannel 0: Alright. Sure. Thank you,\n\nChannel 1: Cheers.\n\nChannel 0: Caleb. If you need any assistance, just give us a call. Alright?\n\nChannel 1: Wonderful.\n\nChannel 0: Have a great\n\nChannel 1: Thank\n\nChannel 0: day.\n\nChannel 1: you. Have a good one.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.024440784007310867}],"sentiment":"neutral","sentiment_score":0.024440784007310867,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.09169633686542512},{"text":"Good afternoon.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.18882158398628235},{"text":"This is Airtel accounts.","start":3.1999998,"end":4.66,"sentiment":"neutral","sentiment_score":0.14488478377461433},{"text":"My name is Melissa.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.09866503439843655},{"text":"Am I speaking to Caleb 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When he does, the representative apologizes and promises to manually process the payment once the invoice is processed. The call ends with the representative telling Caleb to call if he needs further assistance."},"intents":{"segments":[{"text":"We'd like to let you know that we tried to process your Internet invoice for this month. However, it was declined. 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How are you?","start_word":0,"end_word":29,"sentiment":"neutral","sentiment_score":0.1452852338552475},{"text":"That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":30,"end_word":44,"sentiment":"positive","sentiment_score":0.5935357213020325},{"text":"Khaled, we tried to call you today. We'd like to let you know that we tried to process your Internet invoice for this month. However, it was declined. So we're just checking in if you need to update your card details or if there's Oh, it any didn't go problem. through? Yeah. It did not go through. We tried it early this morning. Oh, okay. Apologies for that. I'll just double check because I've changed payments with work and stuff. I'll Mhmm. send the money over and I'll can I sort it out myself? I'll re like, pay it just Oh, online? yes. Because because this account is set up through your Mastercard. Would you like Yeah. to Perfect. update this as well? No. That that should be fine. It's just my money's in a different account. So I'll send it over, and I'll get that paid before end of the day. Okay. Sure. That's perfect. So we leave this card as it is, and Yeah. then we'll Yeah. wait for your payment to manually process on your end. Okay? Yes. Thank you. Alright. Sure.","start_word":45,"end_word":229,"sentiment":"neutral","sentiment_score":-0.03792606294155121},{"text":"Thank you, Cheers.","start_word":230,"end_word":232,"sentiment":"positive","sentiment_score":0.36043214797973633},{"text":"Caleb. If you need any assistance, just give us a call. Alright?","start_word":233,"end_word":244,"sentiment":"neutral","sentiment_score":0.15978606045246124},{"text":"Wonderful. Have a great Thank day. you. Have a good one.","start_word":245,"end_word":255,"sentiment":"positive","sentiment_score":0.44999536871910095},{"text":"Thank Bye. you. Bye bye.","start_word":256,"end_word":260,"sentiment":"neutral","sentiment_score":0.21159857511520383}],"average":{"sentiment":"neutral","sentiment_score":0.06366903309956921}}}}