{"metadata":{"transaction_key":"deprecated","request_id":"019fe8ea-b032-75e3-a320-cd3a46755cc7","sha256":"e5c8cca1e663825b2ae3e6a28f2b42bfd69c5ba46cb266c67db7a2e5478d6a4c","created":"2026-08-09T23:45:24.099Z","duration":60.623936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Usman Bawa.","confidence":0.96899414,"words":[{"word":"i'm","start":5.92,"end":6.08,"confidence":0.76708984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.005474102683365345},{"word":"looking","start":6.08,"end":6.3999996,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.0006631985306739807},{"word":"for","start":6.3999996,"end":6.8999996,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0014366507530212402},{"word":"usman","start":6.96,"end":7.46,"confidence":0.96899414,"punctuated_word":"Usman","sentiment":"neutral","sentiment_score":0.020732562988996502},{"word":"bawa","start":7.8399997,"end":8.34,"confidence":0.92659503,"punctuated_word":"Bawa.","sentiment":"neutral","sentiment_score":0.021491553634405136}],"paragraphs":{"transcript":"\nI'm looking for Usman Bawa.","paragraphs":[{"sentences":[{"text":"I'm looking for Usman Bawa.","start":5.92,"end":8.34,"sentiment":"neutral","sentiment_score":0.007504693232476711}],"sentiment":"neutral","sentiment_score":0.007504693232476711,"num_words":5,"start":5.92,"end":8.34}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks, Usman Bawa. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.30395508,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.05485056713223457},{"word":"your","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00789668783545494},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.02638324350118637},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.024415437132120132},{"word":"reason","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02025802992284298},{"word":"for","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014123870059847832},{"word":"calling","start":1.68,"end":2.1799998,"confidence":0.95874023,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.034862615168094635},{"word":"i'll","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004317254759371281},{"word":"see","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.006297919899225235},{"word":"if","start":2.6399999,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.007669202983379364},{"word":"this","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.005429653450846672},{"word":"person","start":3.04,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0017203949391841888},{"word":"is","start":3.4399998,"end":3.9399998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.006914207711815834},{"word":"available","start":14.24,"end":14.4,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.029909705743193623},{"word":"thanks","start":14.4,"end":14.9,"confidence":0.9555664,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.5350857377052307},{"word":"usman","start":14.96,"end":15.36,"confidence":0.7937012,"punctuated_word":"Usman","sentiment":"positive","sentiment_score":0.4523026645183563},{"word":"bawa","start":15.36,"end":15.86,"confidence":0.7810872,"punctuated_word":"Bawa.","sentiment":"positive","sentiment_score":0.4826669692993164},{"word":"please","start":16.235,"end":16.635,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10068157315254211},{"word":"stay","start":16.635,"end":16.955,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.16903501749038696},{"word":"on","start":16.955,"end":17.115,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.18886767327785492},{"word":"the","start":17.115,"end":17.615,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10928109288215636},{"word":"line","start":22.395,"end":22.895,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.16686874628067017},{"word":"i'm","start":39.18,"end":39.5,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.37662893533706665},{"word":"sorry","start":39.5,"end":39.98,"confidence":0.982666,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.40017402172088623},{"word":"this","start":39.98,"end":40.22,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6000568866729736},{"word":"person","start":40.22,"end":40.62,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5561742186546326},{"word":"is","start":40.62,"end":40.78,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5634616613388062},{"word":"not","start":40.78,"end":41.019997,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5276073217391968},{"word":"available","start":41.019997,"end":41.519997,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5029248595237732},{"word":"if","start":41.899998,"end":42.14,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.3182768225669861},{"word":"you","start":42.14,"end":42.22,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2049538940191269},{"word":"would","start":42.22,"end":42.379997,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.21616937220096588},{"word":"like","start":42.379997,"end":42.62,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1972765326499939},{"word":"to","start":42.62,"end":42.78,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2360514998435974},{"word":"leave","start":42.78,"end":42.94,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.252293199300766},{"word":"an","start":42.94,"end":43.1,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.24950169026851657},{"word":"additional","start":43.1,"end":43.579998,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.2709309458732605},{"word":"message","start":43.579998,"end":44.079998,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.29507774114608765},{"word":"please","start":44.305,"end":44.625,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2559567987918854},{"word":"reply","start":44.625,"end":44.945,"confidence":1.0,"punctuated_word":"reply","sentiment":"negative","sentiment_score":-0.3449283242225647},{"word":"after","start":44.945,"end":45.265,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17211706936359406},{"word":"the","start":45.265,"end":45.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20401740074157715},{"word":"tone","start":45.515,"end":46.015,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.13551054894924164}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks, Usman Bawa. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.02611292153596878},{"text":"I'll see if this person is available.","start":2.24,"end":14.4,"sentiment":"neutral","sentiment_score":0.007342718940760408},{"text":"Thanks, Usman Bawa.","start":14.4,"end":15.86,"sentiment":"positive","sentiment_score":0.49001845717430115},{"text":"Please stay on the line.","start":16.235,"end":22.895,"sentiment":"neutral","sentiment_score":-0.1469468206167221},{"text":"I'm sorry.","start":39.18,"end":39.98,"sentiment":"negative","sentiment_score":-0.38840147852897644}],"sentiment":"neutral","sentiment_score":-0.0072030461160466075,"num_words":24,"start":0.24,"end":39.98},{"sentences":[{"text":"This person is not available.","start":39.98,"end":41.519997,"sentiment":"negative","sentiment_score":-0.5500449895858764},{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.899998,"end":46.015,"sentiment":"neutral","sentiment_score":-0.23950441713844026}],"sentiment":"neutral","sentiment_score":-0.32122562041408137,"num_words":19,"start":39.98,"end":46.015}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is\n\nChannel 0: I'm looking for Usman Bawa.\n\nChannel 1: available. Thanks, Usman Bawa. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.1799998,"sentiment":"neutral","sentiment_score":-0.02611292153596878},{"text":"I'll see if this person is","start":2.24,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.0035815544736882052}],"sentiment":"neutral","sentiment_score":-0.012407778762280941,"channel":1,"num_words":13,"start":0.24,"end":3.9399998},{"sentences":[{"text":"I'm looking for Usman Bawa.","start":5.92,"end":8.34,"sentiment":"neutral","sentiment_score":0.007504693232476711}],"sentiment":"neutral","sentiment_score":0.007504693232476711,"channel":0,"num_words":5,"start":5.92,"end":8.34},{"sentences":[{"text":"available.","start":14.24,"end":14.4,"sentiment":"neutral","sentiment_score":0.029909705743193623},{"text":"Thanks, Usman Bawa.","start":14.4,"end":15.86,"sentiment":"positive","sentiment_score":0.49001845717430115},{"text":"Please stay on the line.","start":16.235,"end":22.895,"sentiment":"neutral","sentiment_score":-0.1469468206167221},{"text":"I'm sorry.","start":39.18,"end":39.98,"sentiment":"negative","sentiment_score":-0.38840147852897644},{"text":"This person is not available.","start":39.98,"end":41.519997,"sentiment":"negative","sentiment_score":-0.5500449895858764}],"sentiment":"neutral","sentiment_score":-0.17261230817530304,"channel":1,"num_words":16,"start":14.24,"end":41.519997},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":41.899998,"end":46.015,"sentiment":"neutral","sentiment_score":-0.23950441713844026}],"sentiment":"neutral","sentiment_score":-0.23950441713844026,"channel":1,"num_words":14,"start":41.899998,"end":46.015}]},"summary":{"result":"success","short":"Record your name and reason for calling. I'll see if this person is I'm looking for Usman Bawa. available. Thanks, Usman Bawa. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"intents":[{"intent":"Record caller information","confidence_score":0.06183714}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is I'm looking for Usman Bawa. available.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.001025850884616375},{"text":"Thanks, Usman Bawa.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.4889682531356811},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":-0.15026713907718658},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.47121676802635193},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":34,"end_word":47,"sentiment":"neutral","sentiment_score":-0.2442692220211029}],"average":{"sentiment":"neutral","sentiment_score":-0.09565604942432349}}}}