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Oh, yeah. Well, yeah, and, well, just a very brief introduction again. We're a cybersecurity analyst team that investigates everything and will only bother you when it matters. We run an AISOC with a human in the loop for twenty four seven. And I'm just calling up to follow-up on you if you're available for just a really quick demo with our CTO, John. Oh, I see. But then again, as we have talked about before, we're not actually trying to replace what you already have. We just wanted to show how we can help your team and maybe give you a a bit of a good... Oh, it's going to be a fraction of a cost because, again, it's mostly AI that will do the hard work. Mhmm. It's going to be it's going to be, let's just say, tailored to what you currently have. And... Which is why we wanted to show you a demo, and it will come along with the pricing that we will send you. And maybe from there, you could decide. You're already overspending now. Alright. Mhmm. You're you're saying it, like, we're going to replace what you already have, and and that it's going to cost more, which is why we wanted to show you... No. No. Again, let me... I'm going to say this again, John. We're not going to replace what you already got. We just wanted to show you how you can save money if you're going to... You know, just check check us out. We're going to... We wanted to propose a demo for you so that we can tailor what... Your current setup so that we can show you what is the pricing. And you can then decide if it's going to cost you more. You know, in the future, if you'll stay with them, that's no problem. We just wanted to show you our proposal. Oh, which is why our CTO wanted to show you that, John. If you... Just have fifteen minutes of your time. If not this week, know that you're busy. We can do it next week if you're available. Oh, can we do it next month? Mhmm. Oh, certainly, John. I can do that. Hurry up. And I just wanna make sure, John, you know, you have actually talked months before, so just wanna make sure that this is still the email that you have. Alright? That's jwilson@baysidegroup.com.au. Right? I'll send you that email, John, and hopefully, we can talk again. But just wanna thank you for your time. Hey? You have a great day. Cheers. 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And...\n\nWhich is why we wanted to show you a demo, and it will come along with the pricing that we will send you. And maybe from there, you could decide. You're already overspending now. Alright. Mhmm.\n\nYou're you're saying it, like, we're going to replace what you already have, and and that it's going to cost more, which is why we wanted to show you... No. No. Again, let me... I'm going to say this again, John.\n\nWe're not going to replace what you already got. We just wanted to show you how you can save money if you're going to... You know, just check check us out. We're going to... We wanted to propose a demo for you so that we can tailor what...\n\nYour current setup so that we can show you what is the pricing. And you can then decide if it's going to cost you more. You know, in the future, if you'll stay with them, that's no problem. We just wanted to show you our proposal. Oh, which is why our CTO wanted to show you that, John.\n\nIf you... Just have fifteen minutes of your time. If not this week, know that you're busy. We can do it next week if you're available. Oh, can we do it next month?\n\nMhmm. Oh, certainly, John. I can do that. Hurry up. And I just wanna make sure, John, you know, you have actually talked months before, so just wanna make sure that this is still the email that you have.\n\nAlright? That's jwilson@baysidegroup.com.au. Right? I'll send you that email, John, and hopefully, we can talk again. But just wanna thank you for your time.\n\nHey? You have a great day. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, John.","start":3.6,"end":4.58,"sentiment":"neutral","sentiment_score":0.05131568759679794},{"text":"Good...","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.2298168987035751},{"text":"Hi.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.23579084873199463},{"text":"Good day, John.","start":5.92,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3629119197527568},{"text":"This is Andrew from Vigilance AI.","start":6.8799996,"end":9.059999,"sentiment":"neutral","sentiment_score":0.22962686419487}],"sentiment":"neutral","sentiment_score":0.2204322681895324,"num_words":14,"start":3.6,"end":9.059999},{"sentences":[{"text":"John, I was just vigilant AI, John.","start":10.4,"end":14.305,"sentiment":"neutral","sentiment_score":0.004086844223950591},{"text":"Do you remember we...","start":14.525,"end":15.885,"sentiment":"neutral","sentiment_score":0.012847592122852802},{"text":"We've been sending you 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Hello? From where? Sorry? Oh, I did. I actually did Cape County. Not at the moment, mate. We've got too much else on our plate. And we also we also do have a a o I products. We we use Palo Alto ourselves. Yeah. But is it... Yeah. But if it's but if it's gonna cost more, we don't wanna spend any more money. So it... I'm sure it's not gonna come for nothing. Correct? Well, what's the fraction of... Yeah. What's fraction of the cost? I mean, any any... Anything over a dollar is gonna cost money. It's it's gonna be what? Sorry? Yeah. But the... But but you're not listening you're not listening to me, mate. I'm sorry. But what I'm trying to make is that it's it's gonna be too costly to add anything on what we're already spending because we're already overspending now. That's my point. So... And we we already have we already have security systems in place with Palo Alto. I mean, you can't... You got t... We got tier one security. So why would we need anything else? That's the point I'm trying to make. You're... You... Are you saying you're gonna replace what we've got? Look. I I I I I can't see how you can save money from what we're already spending. That's the part I'm trying to get my head around. How can you do that? I'm not available for a couple of weeks now. I'm traveling, unfortunately. No. Maybe. But look, I think the best thing to do is resend the information, and let me have a look at it. And then I'll... And then we'll... I'll come back to you with a time, alright, if I wanna see it. Okay? Alright, mate. No problem. Correct. No problem at all. No problem at all. Take care. 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Hello? From where? Sorry? Oh, I did.\n\nI actually did Cape County. Not at the moment, mate. We've got too much else on our plate. And we also we also do have a a o I products. We we use Palo Alto ourselves.\n\nYeah. But is it... Yeah. But if it's but if it's gonna cost more, we don't wanna spend any more money. So it...\n\nI'm sure it's not gonna come for nothing. Correct? Well, what's the fraction of... Yeah. What's fraction of the cost?\n\nI mean, any any... Anything over a dollar is gonna cost money. It's it's gonna be what? Sorry? Yeah.\n\nBut the... But but you're not listening you're not listening to me, mate. I'm sorry. But what I'm trying to make is that it's it's gonna be too costly to add anything on what we're already spending because we're already overspending now. That's my point.\n\nSo... And we we already have we already have security systems in place with Palo Alto. I mean, you can't... You got t... We got tier one security.\n\nSo why would we need anything else? That's the point I'm trying to make. You're... You... Are you saying you're gonna replace what we've got?\n\nLook. I I I I I can't see how you can save money from what we're already spending. That's the part I'm trying to get my head around. How can you do that? I'm not available for a couple of weeks now.\n\nI'm traveling, unfortunately. No. Maybe. But look, I think the best thing to do is resend the information, and let me have a look at it. And then I'll...\n\nAnd then we'll... I'll come back to you with a time, alright, if I wanna see it. Okay? Alright, mate. No problem.\n\nCorrect. No problem at all. No problem at all. Take care. 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the...","start":115.229996,"end":115.89,"sentiment":"neutral","sentiment_score":-0.048699088394641876},{"text":"But but you're not listening you're not listening to me, mate.","start":116.03,"end":118.42999,"sentiment":"negative","sentiment_score":-0.3848671019077301},{"text":"I'm sorry.","start":118.42999,"end":118.99,"sentiment":"negative","sentiment_score":-0.44756484031677246},{"text":"But what I'm trying to make is that it's it's gonna be too costly to add anything on what we're already spending because we're already overspending now.","start":118.99,"end":129.06999,"sentiment":"negative","sentiment_score":-0.5843847879657039},{"text":"That's my 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security.","start":140.10501,"end":141.38501,"sentiment":"neutral","sentiment_score":-0.11668459922075272}],"sentiment":"neutral","sentiment_score":-0.10618858252252851,"num_words":28,"start":132.345,"end":141.38501},{"sentences":[{"text":"So why would we need anything else?","start":141.38501,"end":142.98,"sentiment":"neutral","sentiment_score":-0.29745990676539286},{"text":"That's the point I'm trying to make.","start":144.34,"end":145.95999,"sentiment":"neutral","sentiment_score":-0.11576057544776372},{"text":"You're...","start":152.18,"end":152.5,"sentiment":"neutral","sentiment_score":-0.1760040521621704},{"text":"You...","start":152.5,"end":153.0,"sentiment":"neutral","sentiment_score":-0.1334318369626999},{"text":"Are you saying you're gonna replace what we've got?","start":153.78,"end":156.045,"sentiment":"neutral","sentiment_score":-0.28966547052065533}],"sentiment":"neutral","sentiment_score":-0.23235873997211456,"num_words":25,"start":141.38501,"end":156.045},{"sentences":[{"text":"Look.","start":194.82501,"end":195.30501,"sentiment":"neutral","sentiment_score":0.1983679234981537},{"text":"I I I I I can't see how you can save money from what we're already spending.","start":195.30501,"end":199.81999,"sentiment":"neutral","sentiment_score":0.04748069714097416},{"text":"That's the part I'm trying to get my head around.","start":199.81999,"end":202.0,"sentiment":"neutral","sentiment_score":0.04732813313603401},{"text":"How can you do that?","start":202.37999,"end":203.51999,"sentiment":"neutral","sentiment_score":0.20597799569368364},{"text":"I'm not available for a couple of weeks now.","start":216.045,"end":218.045,"sentiment":"negative","sentiment_score":-0.35227281517452663}],"sentiment":"neutral","sentiment_score":-0.01575581552017303,"num_words":42,"start":194.82501,"end":218.045},{"sentences":[{"text":"I'm traveling, unfortunately.","start":218.045,"end":219.265,"sentiment":"negative","sentiment_score":-0.34945722421010333},{"text":"No.","start":224.28,"end":224.78,"sentiment":"neutral","sentiment_score":-0.21132366359233856},{"text":"Maybe.","start":225.0,"end":225.31999,"sentiment":"neutral","sentiment_score":-0.1790619045495987},{"text":"But look, I think the best thing to do is resend the information, and let me have a look at it.","start":225.31999,"end":231.4,"sentiment":"neutral","sentiment_score":-0.09459251289566357},{"text":"And then I'll...","start":231.4,"end":232.04,"sentiment":"neutral","sentiment_score":-0.009934872388839722}],"sentiment":"neutral","sentiment_score":-0.11913809064647247,"num_words":29,"start":218.045,"end":232.04},{"sentences":[{"text":"And then we'll...","start":232.04,"end":232.84,"sentiment":"neutral","sentiment_score":0.008453949044148127},{"text":"I'll come back to you with a time, alright, if I wanna see it.","start":232.84,"end":235.81999,"sentiment":"neutral","sentiment_score":0.03360261621751955},{"text":"Okay?","start":236.43999,"end":236.93999,"sentiment":"neutral","sentiment_score":0.03754575550556183},{"text":"Alright, mate.","start":238.735,"end":239.555,"sentiment":"neutral","sentiment_score":0.12079522013664246},{"text":"No 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0: hi, John. Good... Hi. Good day, John. This is Andrew from Vigilance AI.\n\nChannel 1: From\n\nChannel 0: John,\n\nChannel 1: where?\n\nChannel 0: I\n\nChannel 1: Sorry?\n\nChannel 0: was just vigilant AI, John. Do you remember we... We've been sending you emails regarding our AI MDR platform?\n\nChannel 1: Oh, I did. I actually did Cape County.\n\nChannel 0: Oh, yeah. Well, yeah, and, well, just a very brief introduction again. We're a cybersecurity analyst team that investigates everything and will only bother you when it matters. We run an AISOC with a human in the loop for twenty four seven. And I'm just calling up to follow-up on you if you're available for just a really quick demo with our CTO, John.\n\nChannel 1: Not at the moment, mate. We've got too much else on our plate. And we also we also do have a a o I products. We we use Palo Alto ourselves.\n\nChannel 0: Oh, I see. But then again, as we have talked about before, we're not actually trying to replace what you already have. We just wanted to show how we can help your team and maybe give you\n\nChannel 1: Yeah.\n\nChannel 0: a\n\nChannel 1: But is it...\n\nChannel 0: a bit\n\nChannel 1: Yeah.\n\nChannel 0: of a\n\nChannel 1: But\n\nChannel 0: good...\n\nChannel 1: if it's but if it's gonna cost more, we don't wanna spend any more money. So it... I'm sure it's not gonna come for nothing. Correct?\n\nChannel 0: Oh, it's going to be a fraction of a cost because, again, it's mostly\n\nChannel 1: Well, what's the fraction\n\nChannel 0: AI\n\nChannel 1: of...\n\nChannel 0: that will do the hard work.\n\nChannel 1: Yeah. What's fraction of the cost? I mean, any any... Anything over a dollar is gonna cost money.\n\nChannel 0: Mhmm. It's going to be it's going to be, let's just say, tailored to what you currently have.\n\nChannel 1: It's it's gonna be what?\n\nChannel 0: And...\n\nChannel 1: Sorry?\n\nChannel 0: Which is why we wanted to show you a demo, and it will come along with the pricing that we will send you.\n\nChannel 1: Yeah.\n\nChannel 0: And maybe\n\nChannel 1: But the...\n\nChannel 0: from there,\n\nChannel 1: But\n\nChannel 0: you\n\nChannel 1: but\n\nChannel 0: could\n\nChannel 1: you're not\n\nChannel 0: decide.\n\nChannel 1: listening you're not listening to me, mate. I'm sorry. But what I'm trying to make is that it's it's gonna be too costly to add anything on what we're already spending because we're already overspending now. That's my point.\n\nChannel 0: You're already\n\nChannel 1: So...\n\nChannel 0: overspending\n\nChannel 1: And we\n\nChannel 0: now.\n\nChannel 1: we already have\n\nChannel 0: Alright.\n\nChannel 1: we already have security systems in place with Palo Alto. I mean, you can't... You got t... We got tier one security. So why would we need anything else?\n\nThat's the point\n\nChannel 0: Mhmm.\n\nChannel 1: I'm trying to\n\nChannel 0: You're\n\nChannel 1: make.\n\nChannel 0: you're saying it, like, we're going to replace what you already have, and and that it's going to cost more, which is\n\nChannel 1: You're...\n\nChannel 0: why we\n\nChannel 1: You...\n\nChannel 0: wanted to show you...\n\nChannel 1: Are you saying you're gonna replace what we've got?\n\nChannel 0: No. No. Again, let me... I'm going to say this again, John. We're not going to replace what you already got.\n\nWe just wanted to show you how you can save money if you're going to... You know, just check check us out. We're going to... We wanted to propose a demo for you so that we can tailor what... Your current setup so that we can show you what is the pricing.\n\nAnd you can then decide if it's going to cost you more. You know, in the future, if you'll stay with them, that's no problem. We just wanted to show you our proposal.\n\nChannel 1: Look. I I I I I can't see how you can save money from what we're already spending. That's the part I'm trying to get my head around. How can you do that?\n\nChannel 0: Oh, which is why our CTO wanted to show you that, John. If you... Just have fifteen minutes of your time. If not this week, know that you're busy. We can do it next week if you're available.\n\nChannel 1: I'm not available for a couple of weeks now. I'm traveling, unfortunately.\n\nChannel 0: Oh, can we do it next month?\n\nChannel 1: No. Maybe. But look, I think the best thing to do is resend the information,\n\nChannel 0: Mhmm.\n\nChannel 1: and let me have a look at it. And then I'll... And then we'll... I'll come back to you with a time, alright, if I wanna see it. Okay?\n\nChannel 0: Oh, certainly, John. I can do that. Hurry\n\nChannel 1: Alright,\n\nChannel 0: up.\n\nChannel 1: mate. No problem.\n\nChannel 0: And I just wanna make sure, John, you know, you have actually talked months before, so just wanna make sure that this is still the email that you have. Alright? That's jwilson@baysidegroup.com.au. Right?\n\nChannel 1: Correct.\n\nChannel 0: I'll send you that email, John, and hopefully, we can talk again. But just wanna thank you for your time. Hey? You have\n\nChannel 1: No\n\nChannel 0: a\n\nChannel 1: problem\n\nChannel 0: great day.\n\nChannel 1: at all. No problem at all. Take care.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Jim Wilson.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.012373037170618773}],"sentiment":"neutral","sentiment_score":0.012373037170618773,"channel":1,"num_words":2,"start":1.04,"end":1.86},{"sentences":[{"text":"Oh,","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.050940148532390594}],"sentiment":"neutral","sentiment_score":0.050940148532390594,"channel":0,"num_words":1,"start":3.6,"end":3.84},{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.04090814292430878}],"sentiment":"neutral","sentiment_score":0.04090814292430878,"channel":1,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"hi, 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just vigilant AI, John.","start":10.88,"end":14.305,"sentiment":"neutral","sentiment_score":-0.003709417022764683},{"text":"Do you remember we...","start":14.525,"end":15.885,"sentiment":"neutral","sentiment_score":0.012847592122852802},{"text":"We've been sending you emails regarding our AI MDR platform?","start":15.885,"end":19.585,"sentiment":"neutral","sentiment_score":0.02236118596047163}],"sentiment":"neutral","sentiment_score":0.013497639104331794,"channel":0,"num_words":19,"start":10.88,"end":19.585},{"sentences":[{"text":"Oh, I did.","start":21.585,"end":21.904999,"sentiment":"neutral","sentiment_score":0.034324069817860924},{"text":"I actually did Cape County.","start":21.904999,"end":23.365,"sentiment":"neutral","sentiment_score":0.0312937080860138}],"sentiment":"neutral","sentiment_score":0.03243009373545647,"channel":1,"num_words":8,"start":21.585,"end":23.365},{"sentences":[{"text":"Oh, 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The agent explains that they are not trying to replace John's current setup, but instead offering a price proposal to save money. The agent suggests resending the information and scheduling a demo for next month."},"intents":{"segments":[{"text":"And we also we also do have a a o I products. We we use Palo Alto ourselves. Oh, I see.","start_word":126,"end_word":146,"intents":[{"intent":"Update products","confidence_score":0.00004627513}]},{"text":"Which is why we wanted to show you a demo, and it will come along with the pricing that we will send you. Yeah.","start_word":288,"end_word":311,"intents":[{"intent":"Show demo","confidence_score":0.64207155}]},{"text":"we already have security systems in place with Palo Alto.","start_word":375,"end_word":384,"intents":[{"intent":"Replace security systems","confidence_score":0.017973738}]},{"text":"We just wanted to show you how you can save money if you're going to... You know, just check check us out.","start_word":473,"end_word":494,"intents":[{"intent":"Save money","confidence_score":0.15635912}]},{"text":"We're going to... We wanted to propose a demo for you so that we can tailor what... Your current setup so that we can show you what is the pricing. And you can then decide if it's going to cost you more. You know, in the future, if you'll stay with them, that's no problem. We just wanted to show you our proposal. Look.","start_word":496,"end_word":559,"intents":[{"intent":"Propose demo","confidence_score":0.8313735}]},{"text":"I I I I I can't see how you can save money from what we're already spending. That's the part I'm trying to get my head around. How can you do that?","start_word":559,"end_word":590,"intents":[{"intent":"Save money","confidence_score":0.8861388}]},{"text":"But look, I think the best thing to do is resend the information, Mhmm. and let me have a look at it. And then I'll... And then we'll... I'll come back to you with a time, alright, if I wanna see it. Okay?","start_word":650,"end_word":692,"intents":[{"intent":"Resend information","confidence_score":0.90933806}]},{"text":"I'll send you that email, John, and hopefully, we can talk again.","start_word":740,"end_word":751,"intents":[{"intent":"Communicate","confidence_score":0.00094238686}]}]},"sentiments":{"segments":[{"text":"Jim Wilson. Oh, hi, Hello? John. Good... Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.09052179008722304},{"text":"Good day, John.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.35105204582214355},{"text":"This is Andrew from Vigilance AI. From John, where? I was Sorry? just vigilant AI, John. Do you remember we... We've been sending you emails regarding our AI MDR platform? Oh, I did. I actually did Cape County. Oh, yeah. Well, yeah, and, well, just a very brief introduction again. We're a cybersecurity analyst team that investigates everything and will only bother you when it matters. We run an AISOC with a human in the loop for twenty four seven. And I'm just calling up to follow-up on you if you're available for just a really quick demo with our CTO, John. Not at the moment, mate. We've got too much else on our plate. And we also we also do have a a o I products. We we use Palo Alto ourselves. Oh, I see. But then again, as we have talked about before, we're not actually trying to replace what you already have. We just wanted to show how we can help your team and maybe give you Yeah. a But is it... a bit Yeah. of a But good... if it's but if it's gonna cost more, we don't wanna spend any more money. So it... I'm sure it's not gonna come for nothing. Correct? Oh, it's going to be a fraction of a cost because, again, it's mostly Well, what's the fraction AI of... that will do the hard work. Yeah. What's fraction of the cost? I mean, any any... Anything over a dollar is gonna cost money. Mhmm. It's going to be it's going to be, let's just say, tailored to what you currently have. It's it's gonna be what? And... Sorry? Which is why we wanted to show you a demo, and it will come along with the pricing that we will send you. Yeah. And maybe But the... from there, But you but could you're not decide.","start_word":11,"end_word":324,"sentiment":"neutral","sentiment_score":0.011427490796988748},{"text":"listening you're not listening to me, mate. I'm sorry. But what I'm trying to make is that it's it's gonna be too costly to add anything on what we're already spending because we're already overspending now. That's my point.","start_word":325,"end_word":363,"sentiment":"negative","sentiment_score":-0.5552402138710022},{"text":"You're already So... overspending And we now. we already have Alright. we already have security systems in place with Palo Alto. I mean, you can't... You got t... We got tier one security. So why would we need anything else? That's the point Mhmm. I'm trying to You're make. you're saying it, like, we're going to replace what you already have, and and that it's going to cost more, which is You're... why we You... wanted to show you... Are you saying you're gonna replace what we've got?","start_word":364,"end_word":451,"sentiment":"neutral","sentiment_score":-0.196105033159256},{"text":"No. No.","start_word":452,"end_word":453,"sentiment":"negative","sentiment_score":-0.4741297066211701},{"text":"Again, let me... I'm going to say this again, John.","start_word":454,"end_word":463,"sentiment":"neutral","sentiment_score":-0.20295175909996033},{"text":"We're not going to replace what you already got.","start_word":464,"end_word":472,"sentiment":"negative","sentiment_score":-0.3613279461860657},{"text":"We just wanted to show you how you can save money if you're going to... You know, just check check us out. We're going to... We wanted to propose a demo for you so that we can tailor what... Your current setup so that we can show you what is the pricing. And you can then decide if it's going to cost you more. You know, in the future, if you'll stay with them, that's no problem.","start_word":473,"end_word":549,"sentiment":"neutral","sentiment_score":0.19008639667715344},{"text":"We just wanted to show you our proposal.","start_word":550,"end_word":557,"sentiment":"positive","sentiment_score":0.4456180930137634},{"text":"Look. I I I I I can't see how you can save money from what we're already spending. That's the part I'm trying to get my head around. How can you do that? Oh, which is why our CTO wanted to show you that, John. If you... Just have fifteen minutes of your time. If not this week, know that you're busy. We can do it next week if you're available.","start_word":558,"end_word":628,"sentiment":"neutral","sentiment_score":0.02260689251124859},{"text":"I'm not available for a couple of weeks now. I'm traveling, unfortunately.","start_word":629,"end_word":640,"sentiment":"negative","sentiment_score":-0.3470877707004547},{"text":"Oh, can we do it next month? No. Maybe. But look, I think the best thing to do is resend the information, Mhmm. and let me have a look at it. And then I'll... And then we'll... I'll come back to you with a time, alright, if I wanna see it. Okay? Oh, certainly, John. I can do that. Hurry Alright, up. mate. No problem. And I just wanna make sure, John, you know, you have actually talked months before, so just wanna make sure that this is still the email that you have. Alright? That's jwilson@baysidegroup.com.au. Right? Correct. I'll send you that email, John, and hopefully, we can talk again.","start_word":641,"end_word":751,"sentiment":"neutral","sentiment_score":0.0389629527926445},{"text":"But just wanna thank you for your time.","start_word":752,"end_word":759,"sentiment":"positive","sentiment_score":0.551085889339447},{"text":"Hey?","start_word":760,"end_word":760,"sentiment":"neutral","sentiment_score":0.3089868426322937},{"text":"You have No a problem great day. at all. No problem at all. Take care. Cheers. Bye.","start_word":761,"end_word":777,"sentiment":"positive","sentiment_score":0.4626438617706299},{"text":"Bye.","start_word":778,"end_word":778,"sentiment":"neutral","sentiment_score":0.2246945798397064}],"average":{"sentiment":"neutral","sentiment_score":-0.016357258574603354}}}}