{"metadata":{"transaction_key":"deprecated","request_id":"01a05a12-e5a6-7fb2-9096-865189a4358c","sha256":"01d6b54b31542324ae5ad55df191361ed78b7de3b3d723397f1d9a06c45c13aa","created":"2026-08-31T23:06:24.350Z","duration":173.59193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":380,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":411,"output_tokens":411},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":411,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"What a shit. Why did I start the day? It's not my fault, mate.","confidence":0.9382324,"words":[{"word":"what","start":132.19499,"end":132.435,"confidence":0.41064453,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.14733536541461945},{"word":"a","start":132.435,"end":132.515,"confidence":0.90722656,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17631343007087708},{"word":"shit","start":132.515,"end":132.75499,"confidence":0.83740234,"punctuated_word":"shit.","sentiment":"neutral","sentiment_score":-0.2561675012111664},{"word":"why","start":132.75499,"end":132.915,"confidence":0.9560547,"punctuated_word":"Why","sentiment":"neutral","sentiment_score":-0.11450281739234924},{"word":"did","start":132.915,"end":132.995,"confidence":0.34545898,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.1495442092418671},{"word":"i","start":132.995,"end":133.075,"confidence":0.4970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12146729230880736},{"word":"start","start":133.075,"end":133.39499,"confidence":0.9482422,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.12364745885133745},{"word":"the","start":133.39499,"end":133.555,"confidence":0.6098633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12558120489120483},{"word":"day","start":133.555,"end":134.055,"confidence":0.99560547,"punctuated_word":"day?","sentiment":"neutral","sentiment_score":-0.10020142793655396},{"word":"it's","start":137.39499,"end":137.47499,"confidence":0.75561523,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2816691994667053},{"word":"not","start":137.47499,"end":137.635,"confidence":0.97314453,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2446669042110443},{"word":"my","start":137.635,"end":137.875,"confidence":0.99902344,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.356103777885437},{"word":"fault","start":137.875,"end":138.11499,"confidence":0.9875488,"punctuated_word":"fault,","sentiment":"neutral","sentiment_score":-0.33156153559684753},{"word":"mate","start":138.11499,"end":138.61499,"confidence":0.9382324,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.28907328844070435}],"paragraphs":{"transcript":"\nWhat a shit. Why did I start the day? It's not my fault, mate.","paragraphs":[{"sentences":[{"text":"What a shit.","start":132.19499,"end":132.75499,"sentiment":"neutral","sentiment_score":-0.19327209889888763},{"text":"Why did I start the day?","start":132.75499,"end":134.055,"sentiment":"neutral","sentiment_score":-0.12249073510368665},{"text":"It's not my fault, mate.","start":137.39499,"end":138.61499,"sentiment":"neutral","sentiment_score":-0.3006149411201477}],"sentiment":"neutral","sentiment_score":-0.2012739580656801,"num_words":14,"start":132.19499,"end":138.61499}]}}]},{"alternatives":[{"transcript":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 99. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, certificate, predevelopment advice, stormwater management guidance, or to work on or near Melbourne Water infrastructure, just head to our website and click on planning and building to see a variety of options and also our online application online. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Looking for water data? Whether you're inquiring about rainfall or water data, Melbourne Water has it covered. Simply head to water data on our website for details. Our team is currently assisting other callers. For a callback when you reach the front of the queue, press 1. Otherwise, please hold the line, and we'll be with you as soon as possible. Thank you. Your place will be held in the queue, and you'll be called back on your current number. If you'd like to change the number listed, please press 1. Or to confirm, please press 2. Otherwise, you can now hang up, and we'll call you when a member","confidence":0.99902344,"words":[{"word":"welcome","start":1.1999999,"end":1.6999999,"confidence":0.9970703,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.12184078246355055},{"word":"to","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2608669698238373},{"word":"melbourne","start":2.08,"end":2.56,"confidence":0.99121094,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":0.30005115270614624},{"word":"water's","start":2.56,"end":3.04,"confidence":0.9836426,"punctuated_word":"Water's","sentiment":"neutral","sentiment_score":0.24551570415496823},{"word":"customer","start":3.04,"end":3.4399998,"confidence":0.9838867,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.26526105403900146},{"word":"service","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.2500140368938446},{"word":"center","start":3.76,"end":4.26,"confidence":0.97680664,"punctuated_word":"center.","sentiment":"neutral","sentiment_score":0.22189989686012268},{"word":"your","start":4.56,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.058568570762872696},{"word":"call","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.049069568514823914},{"word":"will","start":5.04,"end":5.2,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.035332173109054565},{"word":"be","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.030737528577446938},{"word":"recorded","start":5.44,"end":5.92,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.00723608210682869},{"word":"for","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023125525563955307},{"word":"quality","start":6.08,"end":6.48,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.025045249611139297},{"word":"and","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010232210159301758},{"word":"training","start":6.72,"end":7.12,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.040959760546684265},{"word":"purposes","start":7.12,"end":7.62,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.020418301224708557},{"word":"if","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.08371564000844955},{"word":"you","start":8.0,"end":8.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07478312402963638},{"word":"do","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.070720374584198},{"word":"not","start":8.24,"end":8.48,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0861898809671402},{"word":"want","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.09292495250701904},{"word":"your","start":8.639999,"end":8.88,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06595224142074585},{"word":"call","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06605729460716248},{"word":"to","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10141179710626602},{"word":"be","start":9.2,"end":9.44,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.124809630215168},{"word":"recorded","start":9.44,"end":9.94,"confidence":1.0,"punctuated_word":"recorded,","sentiment":"neutral","sentiment_score":-0.1635071039199829},{"word":"please","start":10.08,"end":10.4,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.18421068787574768},{"word":"advise","start":10.4,"end":10.8,"confidence":0.99609375,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":-0.14820048213005066},{"word":"the","start":10.8,"end":10.88,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14014777541160583},{"word":"officer","start":10.88,"end":11.36,"confidence":0.9550781,"punctuated_word":"officer","sentiment":"neutral","sentiment_score":-0.09662438184022903},{"word":"handling","start":11.36,"end":11.759999,"confidence":0.99902344,"punctuated_word":"handling","sentiment":"neutral","sentiment_score":-0.1745188683271408},{"word":"your","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12139039486646652},{"word":"inquiry","start":11.92,"end":12.42,"confidence":1.0,"punctuated_word":"inquiry.","sentiment":"neutral","sentiment_score":-0.12997031211853027},{"word":"for","start":12.719999,"end":12.96,"confidence":0.9980469,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.014811832457780838},{"word":"more","start":12.96,"end":13.28,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.002458948642015457},{"word":"information","start":13.28,"end":13.759999,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.001484932377934456},{"word":"about","start":13.759999,"end":14.0,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.010293275117874146},{"word":"our","start":14.0,"end":14.24,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.017987269908189774},{"word":"privacy","start":14.24,"end":14.719999,"confidence":1.0,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":-0.004002939909696579},{"word":"policy","start":14.719999,"end":15.219999,"confidence":0.9995117,"punctuated_word":"policy,","sentiment":"neutral","sentiment_score":0.0008506719022989273},{"word":"press","start":15.36,"end":15.759999,"confidence":0.99902344,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.006274696439504623},{"word":"99","start":15.759999,"end":18.535,"confidence":0.9831543,"punctuated_word":"99.","sentiment":"neutral","sentiment_score":-0.0043191853910684586},{"word":"please","start":18.535,"end":18.855,"confidence":0.99609375,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.0142261553555727},{"word":"select","start":18.855,"end":19.175,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.02455238439142704},{"word":"from","start":19.175,"end":19.415,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.041170548647642136},{"word":"the","start":19.415,"end":19.495,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04199676960706711},{"word":"following","start":19.495,"end":19.975,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.03155455365777016},{"word":"options","start":19.975,"end":20.475,"confidence":0.9682617,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.03592590242624283},{"word":"for","start":20.775,"end":21.095001,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.029165394604206085},{"word":"all","start":21.095001,"end":21.415,"confidence":0.9819336,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.03683709725737572},{"word":"development","start":21.415,"end":21.915,"confidence":0.9909668,"punctuated_word":"development,","sentiment":"neutral","sentiment_score":0.036450259387493134},{"word":"flood","start":22.375,"end":22.775,"confidence":1.0,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.043135955929756165},{"word":"level","start":22.775,"end":23.275,"confidence":0.98999023,"punctuated_word":"level,","sentiment":"neutral","sentiment_score":0.031438376754522324},{"word":"stormwater","start":23.495,"end":23.995,"confidence":0.90600586,"punctuated_word":"stormwater","sentiment":"neutral","sentiment_score":0.02861788123846054},{"word":"connection","start":24.135,"end":24.615,"confidence":0.9880371,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":0.031420666724443436},{"word":"and","start":24.615,"end":24.855,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.036630779504776},{"word":"building","start":24.855,"end":25.335,"confidence":0.99316406,"punctuated_word":"building","sentiment":"neutral","sentiment_score":0.04211542755365372},{"word":"inquiries","start":25.335,"end":25.835,"confidence":0.9995117,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.022166099399328232},{"word":"press","start":26.295,"end":26.695,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.017753830179572105},{"word":"1","start":26.695,"end":27.195,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.045922864228487015},{"word":"for","start":27.255001,"end":27.494999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02308174967765808},{"word":"inquiries","start":27.494999,"end":27.994999,"confidence":1.0,"punctuated_word":"inquiries","sentiment":"neutral","sentiment_score":0.02305707335472107},{"word":"about","start":28.055,"end":28.295,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.02866930514574051},{"word":"your","start":28.295,"end":28.535,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03728560358285904},{"word":"water","start":28.535,"end":29.035,"confidence":0.9970703,"punctuated_word":"water","sentiment":"neutral","sentiment_score":0.04240883514285088},{"word":"to","start":29.869999,"end":30.029999,"confidence":0.92089844,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.03684445843100548},{"word":"assist","start":30.029999,"end":30.43,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.06038893759250641},{"word":"your","start":30.43,"end":30.59,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09233153611421584},{"word":"call","start":30.59,"end":30.83,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06301393359899521},{"word":"today","start":30.83,"end":31.23,"confidence":0.9980469,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.1125551536679268},{"word":"if","start":31.23,"end":31.47,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07564122974872589},{"word":"you","start":31.47,"end":31.63,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.059426307678222656},{"word":"have","start":31.63,"end":31.789999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05684872716665268},{"word":"an","start":31.789999,"end":31.949999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.05633244663476944},{"word":"existing","start":31.949999,"end":32.35,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.0436335951089859},{"word":"melbourne","start":32.35,"end":32.829998,"confidence":0.99902344,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":0.06342364847660065},{"word":"water","start":32.829998,"end":33.07,"confidence":0.9633789,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":0.05337592959403992},{"word":"reference","start":33.07,"end":33.47,"confidence":0.8989258,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.031896211206912994},{"word":"number","start":33.47,"end":33.97,"confidence":0.9995117,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03952740132808685},{"word":"enter","start":34.03,"end":34.35,"confidence":0.99902344,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.020366190001368523},{"word":"it","start":34.35,"end":34.51,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0472397543489933},{"word":"now","start":34.51,"end":35.01,"confidence":0.82470703,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.04915249347686768},{"word":"excluding","start":35.15,"end":35.63,"confidence":0.9941406,"punctuated_word":"excluding","sentiment":"neutral","sentiment_score":0.03493363410234451},{"word":"letters","start":35.63,"end":36.03,"confidence":0.99902344,"punctuated_word":"letters","sentiment":"neutral","sentiment_score":0.0121106319129467},{"word":"and","start":36.03,"end":36.35,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020368505269289017},{"word":"special","start":36.35,"end":36.75,"confidence":1.0,"punctuated_word":"special","sentiment":"neutral","sentiment_score":0.015880459919571877},{"word":"characters","start":36.75,"end":37.25,"confidence":0.99902344,"punctuated_word":"characters","sentiment":"neutral","sentiment_score":0.020164288580417633},{"word":"followed","start":37.47,"end":37.87,"confidence":0.7050781,"punctuated_word":"followed","sentiment":"neutral","sentiment_score":0.03491603955626488},{"word":"by","start":37.87,"end":38.11,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.04491743445396423},{"word":"the","start":38.11,"end":38.27,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03823360800743103},{"word":"hash","start":38.27,"end":38.51,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":0.03982109948992729},{"word":"key","start":38.51,"end":39.01,"confidence":0.99853516,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":0.025810983031988144},{"word":"if","start":39.07,"end":39.23,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.00005348771810531616},{"word":"you","start":39.23,"end":39.39,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007643656805157661},{"word":"don't","start":39.39,"end":39.629997,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.0036317917983978982},{"word":"have","start":39.629997,"end":39.79,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0119595006108284},{"word":"a","start":39.79,"end":39.87,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00006022769957780838},{"word":"reference","start":39.87,"end":40.35,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":-0.004269363358616829},{"word":"number","start":40.35,"end":40.85,"confidence":1.0,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.002976195886731148},{"word":"press","start":40.91,"end":41.15,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0020597781985998154},{"word":"the","start":41.15,"end":41.309998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009170997887849808},{"word":"hash","start":41.309998,"end":41.55,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":0.006687525659799576},{"word":"key","start":41.55,"end":42.05,"confidence":0.99316406,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":0.03211400657892227},{"word":"melbourne","start":49.335003,"end":49.735,"confidence":0.7788086,"punctuated_word":"Melbourne","sentiment":"positive","sentiment_score":0.4453427195549011},{"word":"water","start":49.735,"end":50.135002,"confidence":0.9160156,"punctuated_word":"Water","sentiment":"positive","sentiment_score":0.37257081270217896},{"word":"has","start":50.135002,"end":50.375,"confidence":0.99902344,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.4891164600849152},{"word":"recently","start":50.375,"end":50.855003,"confidence":1.0,"punctuated_word":"recently","sentiment":"positive","sentiment_score":0.5323151350021362},{"word":"made","start":50.855003,"end":51.015,"confidence":1.0,"punctuated_word":"made","sentiment":"positive","sentiment_score":0.607816219329834},{"word":"it","start":51.015,"end":51.175003,"confidence":0.9980469,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.6480963826179504},{"word":"easy","start":51.175003,"end":51.495003,"confidence":0.99902344,"punctuated_word":"easy","sentiment":"positive","sentiment_score":0.6925655603408813},{"word":"for","start":51.495003,"end":51.735,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7076185345649719},{"word":"customers","start":51.735,"end":52.235,"confidence":0.99902344,"punctuated_word":"customers","sentiment":"positive","sentiment_score":0.5406134724617004},{"word":"to","start":52.295002,"end":52.455,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6441095471382141},{"word":"apply","start":52.455,"end":52.775,"confidence":0.99902344,"punctuated_word":"apply","sentiment":"positive","sentiment_score":0.515679121017456},{"word":"for","start":52.775,"end":53.015,"confidence":0.99609375,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5256296396255493},{"word":"permits","start":53.015,"end":53.515,"confidence":0.99121094,"punctuated_word":"permits","sentiment":"positive","sentiment_score":0.422620952129364},{"word":"and","start":53.735,"end":53.975002,"confidence":0.9760742,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5607722997665405},{"word":"obtain","start":53.975002,"end":54.375,"confidence":0.95166016,"punctuated_word":"obtain","sentiment":"positive","sentiment_score":0.5474389791488647},{"word":"our","start":54.375,"end":54.695,"confidence":0.9921875,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.5468488931655884},{"word":"development","start":54.695,"end":55.195,"confidence":0.9902344,"punctuated_word":"development","sentiment":"positive","sentiment_score":0.4238016903400421},{"word":"advice","start":55.255,"end":55.755,"confidence":0.89746094,"punctuated_word":"advice.","sentiment":"positive","sentiment_score":0.5298840999603271},{"word":"whether","start":55.895,"end":56.135002,"confidence":0.9873047,"punctuated_word":"Whether","sentiment":"positive","sentiment_score":0.34231841564178467},{"word":"you","start":56.135002,"end":56.295002,"confidence":0.9892578,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3625101745128632},{"word":"need","start":56.295002,"end":56.535,"confidence":0.9863281,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.3236028850078583},{"word":"a","start":56.535,"end":56.695,"confidence":0.8647461,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3029699921607971},{"word":"flood","start":56.695,"end":56.935,"confidence":0.98291016,"punctuated_word":"flood","sentiment":"neutral","sentiment_score":0.26027145981788635},{"word":"certificate","start":56.935,"end":57.33,"confidence":0.76953125,"punctuated_word":"certificate,","sentiment":"neutral","sentiment_score":0.22801938652992249},{"word":"certificate","start":57.730003,"end":58.210003,"confidence":0.95410156,"punctuated_word":"certificate,","sentiment":"neutral","sentiment_score":0.2563890814781189},{"word":"predevelopment","start":58.210003,"end":58.710003,"confidence":0.9490967,"punctuated_word":"predevelopment","sentiment":"neutral","sentiment_score":0.2472134530544281},{"word":"advice","start":59.170002,"end":59.670002,"confidence":0.99609375,"punctuated_word":"advice,","sentiment":"neutral","sentiment_score":0.2821134328842163},{"word":"stormwater","start":60.13,"end":60.63,"confidence":0.91918945,"punctuated_word":"stormwater","sentiment":"neutral","sentiment_score":0.2420084923505783},{"word":"management","start":60.690002,"end":61.190002,"confidence":1.0,"punctuated_word":"management","sentiment":"neutral","sentiment_score":0.312918484210968},{"word":"guidance","start":61.33,"end":61.83,"confidence":0.984375,"punctuated_word":"guidance,","sentiment":"neutral","sentiment_score":0.30007126927375793},{"word":"or","start":61.97,"end":62.29,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.3057013750076294},{"word":"to","start":62.29,"end":62.370003,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22267526388168335},{"word":"work","start":62.370003,"end":62.690002,"confidence":0.99902344,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.19922727346420288},{"word":"on","start":62.690002,"end":63.09,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.26982542872428894},{"word":"or","start":63.09,"end":63.33,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.28612568974494934},{"word":"near","start":63.33,"end":63.81,"confidence":0.99902344,"punctuated_word":"near","sentiment":"neutral","sentiment_score":0.2666683495044708},{"word":"melbourne","start":63.81,"end":64.130005,"confidence":1.0,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":0.30568820238113403},{"word":"water","start":64.130005,"end":64.53,"confidence":0.6489258,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":0.204534575343132},{"word":"infrastructure","start":64.53,"end":65.03,"confidence":0.9904785,"punctuated_word":"infrastructure,","sentiment":"neutral","sentiment_score":0.2660849988460541},{"word":"just","start":65.65,"end":65.81,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2038010060787201},{"word":"head","start":65.81,"end":66.05,"confidence":0.9951172,"punctuated_word":"head","sentiment":"neutral","sentiment_score":0.23705318570137024},{"word":"to","start":66.05,"end":66.21,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19660446047782895},{"word":"our","start":66.21,"end":66.450005,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2344116717576981},{"word":"website","start":66.450005,"end":66.85,"confidence":0.9970703,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.23138631880283356},{"word":"and","start":66.85,"end":67.01,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15490791201591492},{"word":"click","start":67.01,"end":67.33,"confidence":0.9921875,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.14049158990383148},{"word":"on","start":67.33,"end":67.81,"confidence":0.97509766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.17767171561717987},{"word":"planning","start":67.81,"end":68.29,"confidence":0.9921875,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":0.2175600230693817},{"word":"and","start":68.29,"end":68.53,"confidence":0.96533203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2515617609024048},{"word":"building","start":68.53,"end":69.03,"confidence":0.9970703,"punctuated_word":"building","sentiment":"neutral","sentiment_score":0.2589079737663269},{"word":"to","start":69.33,"end":69.41,"confidence":0.9741211,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2695907652378082},{"word":"see","start":69.41,"end":69.65,"confidence":0.984375,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.2450101375579834},{"word":"a","start":69.65,"end":69.73,"confidence":0.9770508,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.35004037618637085},{"word":"variety","start":69.73,"end":70.21,"confidence":0.9970703,"punctuated_word":"variety","sentiment":"neutral","sentiment_score":0.26143187284469604},{"word":"of","start":70.21,"end":70.37,"confidence":0.984375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.3189144432544708},{"word":"options","start":70.37,"end":70.87,"confidence":0.9873047,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.1703399121761322},{"word":"and","start":71.17,"end":71.33,"confidence":0.7758789,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21982143819332123},{"word":"also","start":71.33,"end":71.81,"confidence":0.8798828,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.1969471126794815},{"word":"our","start":71.81,"end":72.130005,"confidence":0.8989258,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.27539825439453125},{"word":"online","start":72.130005,"end":72.630005,"confidence":0.9243164,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.25699472427368164},{"word":"application","start":82.035,"end":82.535,"confidence":0.9526367,"punctuated_word":"application","sentiment":"neutral","sentiment_score":0.2222214043140411},{"word":"online","start":82.755005,"end":83.255005,"confidence":0.9975586,"punctuated_word":"online.","sentiment":"neutral","sentiment_score":0.2219596356153488},{"word":"not","start":93.78,"end":94.02,"confidence":0.95703125,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.03365593031048775},{"word":"sure","start":94.02,"end":94.34,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.03820420056581497},{"word":"if","start":94.34,"end":94.5,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05498570203781128},{"word":"there's","start":94.5,"end":94.659996,"confidence":0.99902344,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.04869171977043152},{"word":"a","start":94.659996,"end":94.82,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.026181025430560112},{"word":"melbourne","start":94.82,"end":95.22,"confidence":0.99902344,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":0.06598375737667084},{"word":"water","start":95.22,"end":95.53999,"confidence":0.8310547,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":0.046163685619831085},{"word":"project","start":95.53999,"end":96.02,"confidence":0.89208984,"punctuated_word":"project","sentiment":"neutral","sentiment_score":0.034346118569374084},{"word":"in","start":96.02,"end":96.259995,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.021361570805311203},{"word":"your","start":96.259995,"end":96.5,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024148907512426376},{"word":"area","start":96.5,"end":97.0,"confidence":0.99365234,"punctuated_word":"area?","sentiment":"neutral","sentiment_score":0.04154999926686287},{"word":"head","start":97.38,"end":97.619995,"confidence":1.0,"punctuated_word":"Head","sentiment":"neutral","sentiment_score":0.0476481094956398},{"word":"to","start":97.619995,"end":98.119995,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.042582131922245026},{"word":"melbournewater.com.au","start":98.18,"end":100.65501,"confidence":0.910505,"punctuated_word":"melbournewater.com.au","sentiment":"neutral","sentiment_score":0.04350587725639343},{"word":"and","start":100.65501,"end":100.895004,"confidence":0.68115234,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031171906739473343},{"word":"click","start":100.895004,"end":101.215004,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.030512426048517227},{"word":"on","start":101.215004,"end":101.535,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05526946485042572},{"word":"what","start":101.535,"end":101.775,"confidence":0.9790039,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.041712142527103424},{"word":"we","start":101.775,"end":102.095,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05189507454633713},{"word":"do","start":102.095,"end":102.595,"confidence":0.82788086,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.054233044385910034},{"word":"then","start":102.735,"end":103.235,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04489174857735634},{"word":"projects","start":103.295006,"end":103.795006,"confidence":0.9873047,"punctuated_word":"projects","sentiment":"neutral","sentiment_score":0.03047214448451996},{"word":"in","start":103.855,"end":104.095,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.041755929589271545},{"word":"melbourne","start":104.095,"end":104.595,"confidence":1.0,"punctuated_word":"Melbourne.","sentiment":"neutral","sentiment_score":0.04857004433870315},{"word":"looking","start":124.78999,"end":125.189995,"confidence":0.72998047,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.02215282991528511},{"word":"for","start":125.189995,"end":125.35,"confidence":0.94921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02726045250892639},{"word":"water","start":125.35,"end":125.75,"confidence":0.9770508,"punctuated_word":"water","sentiment":"neutral","sentiment_score":0.026368089020252228},{"word":"data","start":125.75,"end":126.25,"confidence":0.8754883,"punctuated_word":"data?","sentiment":"neutral","sentiment_score":0.02295096218585968},{"word":"whether","start":126.71,"end":126.95,"confidence":0.9951172,"punctuated_word":"Whether","sentiment":"neutral","sentiment_score":0.027615036815404892},{"word":"you're","start":126.95,"end":127.189995,"confidence":0.9980469,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.029961099848151207},{"word":"inquiring","start":127.189995,"end":127.67,"confidence":1.0,"punctuated_word":"inquiring","sentiment":"neutral","sentiment_score":0.017531920224428177},{"word":"about","start":127.67,"end":128.06999,"confidence":0.98535156,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.015212814323604109},{"word":"rainfall","start":128.06999,"end":128.56999,"confidence":0.99609375,"punctuated_word":"rainfall","sentiment":"neutral","sentiment_score":0.027891753241419792},{"word":"or","start":128.70999,"end":128.87,"confidence":0.88183594,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.028760461136698723},{"word":"water","start":128.87,"end":129.37,"confidence":0.94140625,"punctuated_word":"water","sentiment":"neutral","sentiment_score":0.029889900237321857},{"word":"data","start":129.735,"end":130.235,"confidence":0.97094727,"punctuated_word":"data,","sentiment":"neutral","sentiment_score":0.03569306433200836},{"word":"melbourne","start":130.455,"end":130.935,"confidence":1.0,"punctuated_word":"Melbourne","sentiment":"neutral","sentiment_score":0.11845746636390686},{"word":"water","start":130.935,"end":131.17499,"confidence":0.9921875,"punctuated_word":"Water","sentiment":"neutral","sentiment_score":0.0835106298327446},{"word":"has","start":131.17499,"end":131.415,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.0791638046503067},{"word":"it","start":131.415,"end":131.575,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04411008954048157},{"word":"covered","start":131.575,"end":132.075,"confidence":1.0,"punctuated_word":"covered.","sentiment":"neutral","sentiment_score":0.02897018752992153},{"word":"simply","start":132.135,"end":132.53499,"confidence":1.0,"punctuated_word":"Simply","sentiment":"neutral","sentiment_score":-0.08113808929920197},{"word":"head","start":132.53499,"end":132.69499,"confidence":1.0,"punctuated_word":"head","sentiment":"neutral","sentiment_score":-0.19087527692317963},{"word":"to","start":132.69499,"end":132.935,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05791519582271576},{"word":"water","start":132.935,"end":133.33499,"confidence":0.9267578,"punctuated_word":"water","sentiment":"neutral","sentiment_score":-0.09781427681446075},{"word":"data","start":133.33499,"end":133.735,"confidence":0.99902344,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.14245815575122833},{"word":"on","start":133.735,"end":133.89499,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.017827525734901428},{"word":"our","start":133.89499,"end":134.055,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.01616218499839306},{"word":"website","start":134.055,"end":134.555,"confidence":0.9980469,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.0477539598941803},{"word":"for","start":134.61499,"end":134.855,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.022074829787015915},{"word":"details","start":134.855,"end":135.355,"confidence":0.99902344,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.042046286165714264},{"word":"our","start":148.1,"end":148.42,"confidence":0.8520508,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":-0.1784583330154419},{"word":"team","start":148.42,"end":148.74,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.19449107348918915},{"word":"is","start":148.74,"end":148.90001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08280689269304276},{"word":"currently","start":148.90001,"end":149.3,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.10305427014827728},{"word":"assisting","start":149.3,"end":149.78,"confidence":1.0,"punctuated_word":"assisting","sentiment":"neutral","sentiment_score":-0.07884024828672409},{"word":"other","start":149.78,"end":150.02,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.078242227435112},{"word":"callers","start":150.02,"end":150.52,"confidence":0.9996745,"punctuated_word":"callers.","sentiment":"neutral","sentiment_score":-0.10793183743953703},{"word":"for","start":150.82,"end":150.98001,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.06844441592693329},{"word":"a","start":150.98001,"end":151.14,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03060493990778923},{"word":"callback","start":151.14,"end":151.62001,"confidence":0.99902344,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.05119353532791138},{"word":"when","start":151.62001,"end":151.78,"confidence":0.8720703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.04578520730137825},{"word":"you","start":151.78,"end":151.94,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01825527474284172},{"word":"reach","start":151.94,"end":152.26001,"confidence":0.9248047,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.01993070542812347},{"word":"the","start":152.26001,"end":152.34,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005428049713373184},{"word":"front","start":152.34,"end":152.58,"confidence":1.0,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.007264077663421631},{"word":"of","start":152.58,"end":152.66,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.016917414963245392},{"word":"the","start":152.66,"end":152.82,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030167873948812485},{"word":"queue","start":152.82,"end":153.22,"confidence":0.9995117,"punctuated_word":"queue,","sentiment":"neutral","sentiment_score":-0.05781715363264084},{"word":"press","start":153.22,"end":153.54001,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.06662409752607346},{"word":"1","start":153.54001,"end":154.04001,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.05140817537903786},{"word":"otherwise","start":154.18001,"end":154.68001,"confidence":1.0,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.05997905880212784},{"word":"please","start":154.74,"end":155.06,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1005743071436882},{"word":"hold","start":155.06,"end":155.3,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.06407508999109268},{"word":"the","start":155.3,"end":155.46,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04591234400868416},{"word":"line","start":155.46,"end":155.78,"confidence":0.9421387,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":-0.05021044611930847},{"word":"and","start":155.78,"end":156.02,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03285855054855347},{"word":"we'll","start":156.02,"end":156.18001,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.004932068288326263},{"word":"be","start":156.18001,"end":156.34,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0007329732179641724},{"word":"with","start":156.34,"end":156.5,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.011243224143981934},{"word":"you","start":156.5,"end":156.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01786091923713684},{"word":"as","start":156.66,"end":156.82,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.017819352447986603},{"word":"soon","start":156.82,"end":157.06,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.0034869760274887085},{"word":"as","start":157.06,"end":157.3,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.020266517996788025},{"word":"possible","start":157.3,"end":157.8,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.02594161033630371},{"word":"thank","start":159.435,"end":159.67499,"confidence":0.96875,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1888488233089447},{"word":"you","start":159.67499,"end":160.155,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20194822549819944},{"word":"your","start":160.155,"end":160.47499,"confidence":0.9970703,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.02194906771183014},{"word":"place","start":160.47499,"end":160.795,"confidence":0.9951172,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.06066245585680008},{"word":"will","start":160.795,"end":160.955,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.06266188621520996},{"word":"be","start":160.955,"end":161.11499,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07443572580814362},{"word":"held","start":161.11499,"end":161.275,"confidence":1.0,"punctuated_word":"held","sentiment":"neutral","sentiment_score":0.076751209795475},{"word":"in","start":161.275,"end":161.435,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05382039397954941},{"word":"the","start":161.435,"end":161.595,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04613707214593887},{"word":"queue","start":161.595,"end":161.995,"confidence":0.9807129,"punctuated_word":"queue,","sentiment":"neutral","sentiment_score":0.04525543376803398},{"word":"and","start":161.995,"end":162.155,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.056914400309324265},{"word":"you'll","start":162.155,"end":162.39499,"confidence":0.9995117,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.08107958734035492},{"word":"be","start":162.39499,"end":162.555,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07941524684429169},{"word":"called","start":162.555,"end":162.875,"confidence":0.99609375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.03704782575368881},{"word":"back","start":162.875,"end":163.11499,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05445270240306854},{"word":"on","start":163.11499,"end":163.275,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06177432835102081},{"word":"your","start":163.275,"end":163.515,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06062851846218109},{"word":"current","start":163.515,"end":163.83499,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.03146882355213165},{"word":"number","start":163.83499,"end":164.33499,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.028495777398347855},{"word":"if","start":164.39499,"end":164.555,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.011205010116100311},{"word":"you'd","start":164.555,"end":164.795,"confidence":0.99560547,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.02732696756720543},{"word":"like","start":164.795,"end":164.955,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.02000689134001732},{"word":"to","start":164.955,"end":165.11499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024185162037611008},{"word":"change","start":165.11499,"end":165.435,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.026990480720996857},{"word":"the","start":165.435,"end":165.515,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00626329705119133},{"word":"number","start":165.515,"end":165.83499,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.003015771508216858},{"word":"listed","start":165.83499,"end":166.33499,"confidence":1.0,"punctuated_word":"listed,","sentiment":"neutral","sentiment_score":0.01945227012038231},{"word":"please","start":166.555,"end":166.955,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.001352597028017044},{"word":"press","start":166.955,"end":167.275,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.006829243153333664},{"word":"1","start":167.275,"end":167.775,"confidence":0.8808594,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.013335440307855606},{"word":"or","start":167.995,"end":168.235,"confidence":0.99609375,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.01614416018128395},{"word":"to","start":168.235,"end":168.47499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02176174521446228},{"word":"confirm","start":168.47499,"end":168.97499,"confidence":1.0,"punctuated_word":"confirm,","sentiment":"neutral","sentiment_score":0.009951680898666382},{"word":"please","start":169.11499,"end":169.435,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.006433732807636261},{"word":"press","start":169.435,"end":169.83499,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.003974858671426773},{"word":"2","start":169.83499,"end":170.33499,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.01846389472484589},{"word":"otherwise","start":170.555,"end":171.03499,"confidence":1.0,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.00760364904999733},{"word":"you","start":171.03499,"end":171.19499,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024628907442092896},{"word":"can","start":171.19499,"end":171.435,"confidence":0.9970703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.025019563734531403},{"word":"now","start":171.435,"end":171.595,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.01551695168018341},{"word":"hang","start":171.595,"end":171.915,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.0717862918972969},{"word":"up","start":171.915,"end":172.155,"confidence":0.9746094,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.05064462125301361},{"word":"and","start":172.155,"end":172.39499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023670412600040436},{"word":"we'll","start":172.39499,"end":172.635,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.00008039673411985859},{"word":"call","start":172.635,"end":172.875,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.011390693485736849},{"word":"you","start":172.875,"end":173.03499,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018305525183677673},{"word":"when","start":173.03499,"end":173.19499,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.024309225380420685},{"word":"a","start":173.19499,"end":173.275,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0265134759247303},{"word":"member","start":173.275,"end":173.59193,"confidence":0.99902344,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.002978118136525154}],"paragraphs":{"transcript":"\nWelcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 99. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, certificate, predevelopment advice, stormwater management guidance, or to work on or near Melbourne Water infrastructure, just head to our website and click on planning and building to see a variety of options and also our online application online.\n\nNot sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Looking for water data? Whether you're inquiring about rainfall or water data, Melbourne Water has it covered. Simply head to water data on our website for details.\n\nOur team is currently assisting other callers. For a callback when you reach the front of the queue, press 1. Otherwise, please hold the line, and we'll be with you as soon as possible. Thank you. Your place will be held in the queue, and you'll be called back on your current number.\n\nIf you'd like to change the number listed, please press 1. Or to confirm, please press 2. Otherwise, you can now hang up, and we'll call you when a member","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":1.1999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.23792137099163874},{"text":"Your call will be recorded for quality and training purposes.","start":4.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.02862528059631586},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":7.8399997,"end":12.42,"sentiment":"neutral","sentiment_score":-0.11324323187856113},{"text":"For more information about our privacy policy, press 99.","start":12.719999,"end":18.535,"sentiment":"neutral","sentiment_score":-0.002756429836153984},{"text":"Please select from the following options.","start":18.535,"end":20.475,"sentiment":"neutral","sentiment_score":0.03157105234762033}],"sentiment":"neutral","sentiment_score":0.0039017531944780933,"num_words":49,"start":1.1999999,"end":20.475},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":20.775,"end":27.195,"sentiment":"neutral","sentiment_score":0.03347121939683954},{"text":"For inquiries about your water To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":27.255001,"end":39.01,"sentiment":"neutral","sentiment_score":0.0438642876688391},{"text":"If you don't have a reference number, press the hash key.","start":39.07,"end":42.05,"sentiment":"neutral","sentiment_score":0.006169206695631146},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start":49.335003,"end":55.755,"sentiment":"positive","sentiment_score":0.5418244732750787},{"text":"Whether you need a flood certificate, certificate, predevelopment advice, stormwater management guidance, or to work on or near Melbourne Water infrastructure, just head to our website and click on planning and building to see a variety of options and also our online application online.","start":55.895,"end":83.255005,"sentiment":"neutral","sentiment_score":0.25227194042368367}],"sentiment":"neutral","sentiment_score":0.19423913683256724,"num_words":117,"start":20.775,"end":83.255005},{"sentences":[{"text":"Not sure if there's a Melbourne Water project in your area?","start":93.78,"end":97.0,"sentiment":"neutral","sentiment_score":0.039570237933234734},{"text":"Head to melbournewater.com.au and click on what we do, then projects in Melbourne.","start":97.38,"end":104.595,"sentiment":"neutral","sentiment_score":0.04340154190476124},{"text":"Looking for water data?","start":124.78999,"end":126.25,"sentiment":"neutral","sentiment_score":0.024683083407580853},{"text":"Whether you're inquiring about rainfall or water data, Melbourne Water has it covered.","start":126.71,"end":132.075,"sentiment":"neutral","sentiment_score":0.043597556005876795},{"text":"Simply head to water data on our website for details.","start":132.135,"end":135.355,"sentiment":"neutral","sentiment_score":-0.07160657811909914}],"sentiment":"neutral","sentiment_score":0.018606420442023697,"num_words":51,"start":93.78,"end":135.355},{"sentences":[{"text":"Our team is currently assisting other callers.","start":148.1,"end":150.52,"sentiment":"neutral","sentiment_score":-0.11768926892961774},{"text":"For a callback when you reach the front of the queue, press 1.","start":150.82,"end":154.04001,"sentiment":"neutral","sentiment_score":-0.03614160934319863},{"text":"Otherwise, please hold the line, and we'll be with you as soon as possible.","start":154.18001,"end":157.8,"sentiment":"neutral","sentiment_score":-0.029208903600062643},{"text":"Thank you.","start":159.435,"end":160.155,"sentiment":"neutral","sentiment_score":0.19539852440357208},{"text":"Your place will be held in the queue, and you'll be called back on your current number.","start":160.155,"end":164.33499,"sentiment":"neutral","sentiment_score":0.0548794385703171}],"sentiment":"neutral","sentiment_score":-0.0071479801861745,"num_words":53,"start":148.1,"end":164.33499},{"sentences":[{"text":"If you'd like to change the number listed, please press 1.","start":164.39499,"end":167.775,"sentiment":"neutral","sentiment_score":0.014296176081353968},{"text":"Or to confirm, please press 2.","start":167.995,"end":170.33499,"sentiment":"neutral","sentiment_score":0.010643767813841501},{"text":"Otherwise, you can now hang up, and we'll call you when a member","start":170.555,"end":173.59193,"sentiment":"neutral","sentiment_score":-0.012630106117285322}],"sentiment":"neutral","sentiment_score":0.0018976388084411156,"num_words":30,"start":164.39499,"end":173.59193}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 99. Please select from the following options.\n\nFor all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key. Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice. Whether you need a flood certificate, certificate, predevelopment advice, stormwater management guidance, or to work on or near Melbourne Water infrastructure, just head to our website and click on planning and building to see a variety of options and also our online application online.\n\nNot sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Looking for water data? Whether you're inquiring about rainfall or water data, Melbourne Water has it covered. Simply\n\nChannel 0: What a shit.\n\nChannel 1: head to\n\nChannel 0: Why did\n\nChannel 1: water\n\nChannel 0: I start\n\nChannel 1: data\n\nChannel 0: the day?\n\nChannel 1: on our website for details.\n\nChannel 0: It's not my fault, mate.\n\nChannel 1: Our team is currently assisting other callers. For a callback when you reach the front of the queue, press 1. Otherwise, please hold the line, and we'll be with you as soon as possible. Thank you. Your place will be held in the queue, and you'll be called back on your current number.\n\nIf you'd like to change the number listed, please press 1. Or to confirm, please press 2. Otherwise, you can now hang up, and we'll call you when a member","paragraphs":[{"sentences":[{"text":"Welcome to Melbourne Water's customer service center.","start":1.1999999,"end":4.26,"sentiment":"neutral","sentiment_score":0.23792137099163874},{"text":"Your call will be recorded for quality and training purposes.","start":4.56,"end":7.62,"sentiment":"neutral","sentiment_score":0.02862528059631586},{"text":"If you do not want your call to be recorded, please advise the officer handling your inquiry.","start":7.8399997,"end":12.42,"sentiment":"neutral","sentiment_score":-0.11324323187856113},{"text":"For more information about our privacy policy, press 99.","start":12.719999,"end":18.535,"sentiment":"neutral","sentiment_score":-0.002756429836153984},{"text":"Please select from the following options.","start":18.535,"end":20.475,"sentiment":"neutral","sentiment_score":0.03157105234762033}],"sentiment":"neutral","sentiment_score":0.0039017531944780933,"channel":1,"num_words":49,"start":1.1999999,"end":20.475},{"sentences":[{"text":"For all development, flood level, stormwater connection, and building inquiries, press 1.","start":20.775,"end":27.195,"sentiment":"neutral","sentiment_score":0.03347121939683954},{"text":"For inquiries about your water To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key.","start":27.255001,"end":39.01,"sentiment":"neutral","sentiment_score":0.0438642876688391},{"text":"If you don't have a reference number, press the hash key.","start":39.07,"end":42.05,"sentiment":"neutral","sentiment_score":0.006169206695631146},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start":49.335003,"end":55.755,"sentiment":"positive","sentiment_score":0.5418244732750787},{"text":"Whether you need a flood certificate, certificate, predevelopment advice, stormwater management guidance, or to work on or near Melbourne Water infrastructure, just head to our website and click on planning and building to see a variety of options and also our online application online.","start":55.895,"end":83.255005,"sentiment":"neutral","sentiment_score":0.25227194042368367}],"sentiment":"neutral","sentiment_score":0.19423913683256724,"channel":1,"num_words":117,"start":20.775,"end":83.255005},{"sentences":[{"text":"Not sure if there's a Melbourne Water project in your area?","start":93.78,"end":97.0,"sentiment":"neutral","sentiment_score":0.039570237933234734},{"text":"Head to melbournewater.com.au and click on what we do, then projects in Melbourne.","start":97.38,"end":104.595,"sentiment":"neutral","sentiment_score":0.04340154190476124},{"text":"Looking for water data?","start":124.78999,"end":126.25,"sentiment":"neutral","sentiment_score":0.024683083407580853},{"text":"Whether you're inquiring about rainfall or water data, Melbourne Water has it covered.","start":126.71,"end":132.075,"sentiment":"neutral","sentiment_score":0.043597556005876795},{"text":"Simply","start":132.135,"end":132.53499,"sentiment":"neutral","sentiment_score":-0.08113808929920197}],"sentiment":"neutral","sentiment_score":0.03771083653416662,"channel":1,"num_words":42,"start":93.78,"end":132.53499},{"sentences":[{"text":"What a shit.","start":132.19499,"end":132.75499,"sentiment":"neutral","sentiment_score":-0.19327209889888763}],"sentiment":"neutral","sentiment_score":-0.19327209889888763,"channel":0,"num_words":3,"start":132.19499,"end":132.75499},{"sentences":[{"text":"head to","start":132.53499,"end":132.935,"sentiment":"neutral","sentiment_score":-0.12439523637294769}],"sentiment":"neutral","sentiment_score":-0.12439523637294769,"channel":1,"num_words":2,"start":132.53499,"end":132.935},{"sentences":[{"text":"Why did","start":132.75499,"end":132.995,"sentiment":"neutral","sentiment_score":-0.13202351331710815}],"sentiment":"neutral","sentiment_score":-0.13202351331710815,"channel":0,"num_words":2,"start":132.75499,"end":132.995},{"sentences":[{"text":"water","start":132.935,"end":133.33499,"sentiment":"neutral","sentiment_score":-0.09781427681446075}],"sentiment":"neutral","sentiment_score":-0.09781427681446075,"channel":1,"num_words":1,"start":132.935,"end":133.33499},{"sentences":[{"text":"I start","start":132.995,"end":133.39499,"sentiment":"neutral","sentiment_score":-0.1225573755800724}],"sentiment":"neutral","sentiment_score":-0.1225573755800724,"channel":0,"num_words":2,"start":132.995,"end":133.39499},{"sentences":[{"text":"data","start":133.33499,"end":133.735,"sentiment":"neutral","sentiment_score":-0.14245815575122833}],"sentiment":"neutral","sentiment_score":-0.14245815575122833,"channel":1,"num_words":1,"start":133.33499,"end":133.735},{"sentences":[{"text":"the day?","start":133.39499,"end":134.055,"sentiment":"neutral","sentiment_score":-0.1128913164138794}],"sentiment":"neutral","sentiment_score":-0.1128913164138794,"channel":0,"num_words":2,"start":133.39499,"end":134.055},{"sentences":[{"text":"on our website for details.","start":133.735,"end":135.355,"sentiment":"neutral","sentiment_score":-0.02917295731604099}],"sentiment":"neutral","sentiment_score":-0.02917295731604099,"channel":1,"num_words":5,"start":133.735,"end":135.355},{"sentences":[{"text":"It's not my fault, mate.","start":137.39499,"end":138.61499,"sentiment":"neutral","sentiment_score":-0.3006149411201477}],"sentiment":"neutral","sentiment_score":-0.3006149411201477,"channel":0,"num_words":5,"start":137.39499,"end":138.61499},{"sentences":[{"text":"Our team is currently assisting other callers.","start":148.1,"end":150.52,"sentiment":"neutral","sentiment_score":-0.11768926892961774},{"text":"For a callback when you reach the front of the queue, press 1.","start":150.82,"end":154.04001,"sentiment":"neutral","sentiment_score":-0.03614160934319863},{"text":"Otherwise, please hold the line, and we'll be with you as soon as possible.","start":154.18001,"end":157.8,"sentiment":"neutral","sentiment_score":-0.029208903600062643},{"text":"Thank you.","start":159.435,"end":160.155,"sentiment":"neutral","sentiment_score":0.19539852440357208},{"text":"Your place will be held in the queue, and you'll be called back on your current number.","start":160.155,"end":164.33499,"sentiment":"neutral","sentiment_score":0.0548794385703171}],"sentiment":"neutral","sentiment_score":-0.0071479801861745,"channel":1,"num_words":53,"start":148.1,"end":164.33499},{"sentences":[{"text":"If you'd like to change the number listed, please press 1.","start":164.39499,"end":167.775,"sentiment":"neutral","sentiment_score":0.014296176081353968},{"text":"Or to confirm, please press 2.","start":167.995,"end":170.33499,"sentiment":"neutral","sentiment_score":0.010643767813841501},{"text":"Otherwise, you can now hang up, and we'll call you when a member","start":170.555,"end":173.59193,"sentiment":"neutral","sentiment_score":-0.012630106117285322}],"sentiment":"neutral","sentiment_score":0.0018976388084411156,"channel":1,"num_words":30,"start":164.39499,"end":173.59193}]},"summary":{"result":"success","short":"The customer service center for Melbourne Water is open and provides options for callers. The representative explains that customers can apply for permits and obtain information about their water infrastructure through their website or online application. The customer is put on hold and given options to change their callback number or confirm their appointment."},"intents":{"segments":[{"text":"For more information about our privacy policy, press 99.","start_word":34,"end_word":42,"intents":[{"intent":"Guide callers through information","confidence_score":0.0024130635}]}]},"sentiments":{"segments":[{"text":"Welcome to Melbourne Water's customer service center. Your call will be recorded for quality and training purposes. If you do not want your call to be recorded, please advise the officer handling your inquiry. For more information about our privacy policy, press 99. Please select from the following options. For all development, flood level, stormwater connection, and building inquiries, press 1. For inquiries about your water To assist your call today, if you have an existing Melbourne Water reference number, enter it now, excluding letters and special characters followed by the hash key. If you don't have a reference number, press the hash key.","start_word":0,"end_word":103,"sentiment":"neutral","sentiment_score":0.023765841498970985},{"text":"Melbourne Water has recently made it easy for customers to apply for permits and obtain our development advice.","start_word":104,"end_word":121,"sentiment":"positive","sentiment_score":0.5411960482597351},{"text":"Whether you need a flood certificate, certificate, predevelopment advice, stormwater management guidance, or to work on or near Melbourne Water infrastructure, just head to our website and click on planning and building to see a variety of options and also our online application online. Not sure if there's a Melbourne Water project in your area? Head to melbournewater.com.au and click on what we do, then projects in Melbourne. Looking for water data? Whether you're inquiring about rainfall or water data, Melbourne Water has it covered. Simply What a shit. head to Why did water I start data the day? on our website for details. It's not my fault, mate. Our team is currently assisting other callers. For a callback when you reach the front of the queue, press 1. Otherwise, please hold the line, and we'll be with you as soon as possible. Thank you. Your place will be held in the queue, and you'll be called back on your current number. If you'd like to change the number listed, please press 1. Or to confirm, please press 2. Otherwise, you can now hang up, and we'll call you when a member","start_word":122,"end_word":313,"sentiment":"neutral","sentiment_score":0.03892212733626366}],"average":{"sentiment":"neutral","sentiment_score":0.05731076799750038}}}}