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Is now still a good time for you? It's not. That's okay. Reschedule? That's okay. It happens all the time. No stress at all. Now when is a better time for you? And I will get you rescheduled. Yep. That actually works out well because I am basically fully booked next week already. So that works out well. Now do you prefer morning or afternoon? Afternoons? Okay. My Monday, the twenty fifth, is booked out already, but I have some availability in the afternoon on the Tuesday, Wednesday, or Thursday. So '26, '27, or '28. Does either of those days work for you? The Tuesday, so the May 26? Okay. Now I can do 03:00, 03:00, or 04:00. 03:00? Alright. Perfect. Now I will book that in on Tuesday, May 26 at 3PM. If anything does change can't make it, let me know. And I will also add just a text reminder as well just in case life gets in the way, and that way you can let me know if you can't make it. No problem at all. Thank you so much, Jessica, and I look forward to speaking with you on Tuesday, the twenty sixth. Yep. Amazing. 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Is this Jessica? This is Veronica from Oakview Financial. How are you? I'm good.\n\nThank you. I had you booked in this afternoon to go over your annual review. Is now still a good time for you? It's not. That's okay.\n\nReschedule? That's okay. It happens all the time. No stress at all. Now when is a better time for you?\n\nAnd I will get you rescheduled. Yep. That actually works out well because I am basically fully booked next week already. So that works out well. Now do you prefer morning or afternoon?\n\nAfternoons? Okay. My Monday, the twenty fifth, is booked out already, but I have some availability in the afternoon on the Tuesday, Wednesday, or Thursday. So '26, '27, or '28. Does either of those days work for you?\n\nThe Tuesday, so the May 26? Okay. Now I can do 03:00, 03:00, or 04:00. 03:00? Alright.\n\nPerfect. Now I will book that in on Tuesday, May 26 at 3PM. If anything does change can't make it, let me know. And I will also add just a text reminder as well just in case life gets in the way, and that way you can let me know if you can't make it. No problem at all.\n\nThank you so much, Jessica, and I look forward to speaking with you on Tuesday, the twenty sixth. Yep. Amazing. 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Is this Jessica?\n\nChannel 1: Yeah.\n\nChannel 0: This is Veronica from Oakview Financial. How are you?\n\nChannel 1: Kinda not too bad. Yourself?\n\nChannel 0: I'm good. Thank you. I had you booked in this afternoon to go over your annual review. Is now still a good time for you?\n\nChannel 1: I'm so sorry.\n\nChannel 0: It's\n\nChannel 1: Can\n\nChannel 0: not.\n\nChannel 1: I\n\nChannel 0: That's okay. Reschedule?\n\nChannel 1: oh my goodness? I completely forgot.\n\nChannel 0: That's okay. It happens all the time. No stress at all. Now when is a better time for you? And I will get you rescheduled.\n\nChannel 1: I've got a fair bit on next week. Is there something the week after?\n\nChannel 0: Yep. That actually works out well because I am basically fully booked next week already. So that works out well.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Now do you prefer morning or afternoon?\n\nChannel 1: Probably afternoon.\n\nChannel 0: Afternoons? Okay. 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04:00.","start":81.635,"end":88.36,"sentiment":"neutral","sentiment_score":0.020973783102817833}],"sentiment":"neutral","sentiment_score":0.021885124863021903,"channel":0,"num_words":9,"start":80.435005,"end":88.36},{"sentences":[{"text":"03:00.","start":97.565,"end":98.385,"sentiment":"neutral","sentiment_score":0.010580169036984444}],"sentiment":"neutral","sentiment_score":0.010580169036984444,"channel":1,"num_words":1,"start":97.565,"end":98.385},{"sentences":[{"text":"03:00?","start":98.674995,"end":99.41499,"sentiment":"neutral","sentiment_score":0.012825394049286842},{"text":"Alright.","start":99.475,"end":99.975,"sentiment":"neutral","sentiment_score":0.0942997932434082}],"sentiment":"neutral","sentiment_score":0.05356259364634752,"channel":0,"num_words":2,"start":98.674995,"end":99.975},{"sentences":[{"text":"Yep.","start":99.885,"end":100.385,"sentiment":"neutral","sentiment_score":0.17061278223991394}],"sentiment":"neutral","sentiment_score":0.17061278223991394,"channel":1,"num_words":1,"start":99.885,"end":100.385},{"sentences":[{"text":"Perfect.","start":100.034996,"end":100.534996,"sentiment":"positive","sentiment_score":0.370610237121582},{"text":"Now I will book that in on Tuesday, May 26 at 3PM.","start":101.55499,"end":106.854996,"sentiment":"neutral","sentiment_score":0.15921116371949515}],"sentiment":"neutral","sentiment_score":0.17547263090427107,"channel":0,"num_words":13,"start":100.034996,"end":106.854996},{"sentences":[{"text":"Yep.","start":107.885,"end":108.385,"sentiment":"neutral","sentiment_score":0.14391964673995972}],"sentiment":"neutral","sentiment_score":0.14391964673995972,"channel":1,"num_words":1,"start":107.885,"end":108.385},{"sentences":[{"text":"If anything does change can't make it, let me know.","start":107.954994,"end":110.770004,"sentiment":"neutral","sentiment_score":0.02594802565872669},{"text":"And I will also add just a text reminder as well just in case life gets in the way, and that way you can let me know if you","start":110.83,"end":118.03001,"sentiment":"neutral","sentiment_score":0.08634657721067297}],"sentiment":"neutral","sentiment_score":0.07085976912043034,"channel":0,"num_words":39,"start":107.954994,"end":118.03001},{"sentences":[{"text":"Yeah.","start":117.96999,"end":118.46999,"sentiment":"neutral","sentiment_score":-0.012542284093797209}],"sentiment":"neutral","sentiment_score":-0.012542284093797209,"channel":1,"num_words":1,"start":117.96999,"end":118.46999},{"sentences":[{"text":"can't make it.","start":118.03001,"end":118.92888,"sentiment":"neutral","sentiment_score":-0.04273868848880132}],"sentiment":"neutral","sentiment_score":-0.04273868848880132,"channel":0,"num_words":3,"start":118.03001,"end":118.92888},{"sentences":[{"text":"No worries.","start":119.25,"end":119.99,"sentiment":"neutral","sentiment_score":0.10448474436998367}],"sentiment":"neutral","sentiment_score":0.10448474436998367,"channel":1,"num_words":2,"start":119.25,"end":119.99},{"sentences":[{"text":"No problem at all.","start":120.448875,"end":121.24888,"sentiment":"neutral","sentiment_score":0.32009516656398773},{"text":"Thank you so much, Jessica, and I look forward","start":121.24888,"end":123.08888,"sentiment":"positive","sentiment_score":0.6026774181260003}],"sentiment":"positive","sentiment_score":0.5157290330299964,"channel":0,"num_words":13,"start":120.448875,"end":123.08888},{"sentences":[{"text":"Okay.","start":123.018936,"end":123.518936,"sentiment":"neutral","sentiment_score":0.28260552883148193}],"sentiment":"neutral","sentiment_score":0.28260552883148193,"channel":1,"num_words":1,"start":123.018936,"end":123.518936},{"sentences":[{"text":"to speaking with you on Tuesday, the twenty sixth.","start":123.08888,"end":125.34888,"sentiment":"neutral","sentiment_score":0.2216194255484475}],"sentiment":"neutral","sentiment_score":0.2216194255484475,"channel":0,"num_words":9,"start":123.08888,"end":125.34888},{"sentences":[{"text":"Thank you.","start":125.57894,"end":126.21894,"sentiment":"positive","sentiment_score":0.4250827580690384},{"text":"Bye.","start":126.21894,"end":126.71894,"sentiment":"neutral","sentiment_score":0.2762005031108856}],"sentiment":"positive","sentiment_score":0.3754553397496541,"channel":1,"num_words":3,"start":125.57894,"end":126.71894},{"sentences":[{"text":"Yep.","start":126.448875,"end":126.84888,"sentiment":"neutral","sentiment_score":0.2982844114303589},{"text":"Amazing.","start":126.84888,"end":127.34888,"sentiment":"positive","sentiment_score":0.5160022974014282},{"text":"Bye.","start":127.408875,"end":127.908875,"sentiment":"neutral","sentiment_score":0.2529301047325134}],"sentiment":"positive","sentiment_score":0.35573893785476685,"channel":0,"num_words":3,"start":126.448875,"end":127.908875}]},"summary":{"result":"success","short":"A representative from Oakview Financial named Veronica calls a customer named Jessica to reschedule an annual review. Jessica is already booked for the week of May 26th but arranges to reschedule for May 27th at 3 PM. Veronica confirms the appointment and offers a reminder text for any changes."},"intents":{"segments":[{"text":"I had you booked in this afternoon to go over your annual review. Is now still a good time for you?","start_word":25,"end_word":45,"intents":[{"intent":"Schedule review","confidence_score":0.000869911}]},{"text":"Now I can do 03:00, 03:00, or 04:00. 03:00. 03:00? Alright. Yep. Perfect. Now I will book that in on Tuesday, May 26 at 3PM.","start_word":181,"end_word":205,"intents":[{"intent":"Confirm appointment","confidence_score":0.0037606761}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Jessica? Yeah. This is Veronica from Oakview Financial. How are you? Kinda not too bad. Yourself?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.2266073226928711},{"text":"I'm good. Thank you. I had you booked in this afternoon to go over your annual review.","start_word":21,"end_word":37,"sentiment":"positive","sentiment_score":0.4518645107746124},{"text":"Is now still a good time for you? I'm so sorry. It's Can not. I That's okay. Reschedule? oh my goodness? I completely forgot. That's okay. It happens all the time. No stress at all. Now when is a better time for you? And I will get you rescheduled. I've got a fair bit on next week. Is there something the week after? Yep.","start_word":38,"end_word":101,"sentiment":"neutral","sentiment_score":0.0694916695356369},{"text":"That actually works out well because I am basically fully booked next week already. So that works out well.","start_word":102,"end_word":120,"sentiment":"positive","sentiment_score":0.4568772614002228},{"text":"Yeah. Yeah. Now do you prefer morning or afternoon? Probably afternoon. Afternoons? Okay. My Monday, the twenty fifth, is booked out already, but I have some availability in the afternoon on the Tuesday, Wednesday, or Thursday. So '26, '27, or '28. Does either of those days work for you? Maybe the Tuesday. The Tuesday, so the May 26? Yep. Okay. Now I can do 03:00, 03:00, or 04:00. 03:00. 03:00? Alright. Yep.","start_word":121,"end_word":192,"sentiment":"neutral","sentiment_score":0.03786525130271912},{"text":"Perfect.","start_word":193,"end_word":193,"sentiment":"positive","sentiment_score":0.370610237121582},{"text":"Now I will book that in on Tuesday, May 26 at 3PM. Yep. If anything does change can't make it, let me know. And I will also add just a text reminder as well just in case life gets in the way, and that way you can let me know if you Yeah. can't make it. No worries. No problem at all.","start_word":194,"end_word":255,"sentiment":"neutral","sentiment_score":0.0947546362876892},{"text":"Thank you so much, Jessica, and I look forward Okay.","start_word":256,"end_word":265,"sentiment":"positive","sentiment_score":0.5644304752349854},{"text":"to speaking with you on Tuesday, the twenty sixth.","start_word":266,"end_word":274,"sentiment":"neutral","sentiment_score":0.22235187888145447},{"text":"Thank you.","start_word":275,"end_word":276,"sentiment":"positive","sentiment_score":0.4095163345336914},{"text":"Bye. Yep.","start_word":277,"end_word":278,"sentiment":"neutral","sentiment_score":0.28724247217178345},{"text":"Amazing. Bye.","start_word":279,"end_word":280,"sentiment":"positive","sentiment_score":0.40780383348464966}],"average":{"sentiment":"neutral","sentiment_score":0.14649081061868108}}}}