{"metadata":{"transaction_key":"deprecated","request_id":"019d7508-6f0f-7ba1-9f7b-ad3c2da89da0","sha256":"22e435991080610acf84040902c7d81a7c19aeb264de5ba6ddb3a7054d8a9dd0","created":"2026-04-10T01:36:21.568Z","duration":59.255936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":172,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":218,"output_tokens":218},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":218,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. He is? Yeah. I think he's in admin. Have you he's on Ring Hotel if you give him a call in his extension. Hang on a sec. Yeah. That's right. I've just I've just seen him. You're an admin. I'll walk over. Alrighty. Thanks. Bye.","confidence":0.99271244,"words":[{"word":"hi","start":0.08,"end":0.58,"confidence":0.97116566,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.013739768415689468},{"word":"he","start":18.795,"end":18.955,"confidence":0.74833596,"punctuated_word":"He","sentiment":"neutral","sentiment_score":-0.10851018875837326},{"word":"is","start":18.955,"end":19.115,"confidence":0.7422827,"punctuated_word":"is?","sentiment":"neutral","sentiment_score":-0.06606581807136536},{"word":"yeah","start":19.115,"end":19.355,"confidence":0.9804826,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03696189820766449},{"word":"i","start":19.355,"end":19.435,"confidence":0.9942568,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.049990758299827576},{"word":"think","start":19.435,"end":19.595,"confidence":0.9996511,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0360996350646019},{"word":"he's","start":19.595,"end":19.755,"confidence":0.9983015,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.03960360214114189},{"word":"in","start":19.755,"end":19.994999,"confidence":0.57103926,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04850710928440094},{"word":"admin","start":19.994999,"end":20.314999,"confidence":0.9702458,"punctuated_word":"admin.","sentiment":"neutral","sentiment_score":-0.04921455681324005},{"word":"have","start":20.314999,"end":20.474998,"confidence":0.62116516,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.013719676062464714},{"word":"you","start":20.474998,"end":20.555,"confidence":0.9681277,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.016053277999162674},{"word":"he's","start":20.635,"end":20.875,"confidence":0.9981266,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.015425856225192549},{"word":"on","start":20.875,"end":21.195,"confidence":0.99901104,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.011226320639252664},{"word":"ring","start":21.195,"end":21.435,"confidence":0.55783844,"punctuated_word":"Ring","sentiment":"neutral","sentiment_score":-0.013191643171012402},{"word":"hotel","start":21.435,"end":21.835,"confidence":0.5945861,"punctuated_word":"Hotel","sentiment":"neutral","sentiment_score":-0.02308979257941246},{"word":"if","start":21.835,"end":21.994999,"confidence":0.45391604,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01654059626162052},{"word":"you","start":21.994999,"end":22.154999,"confidence":0.99953914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02423412911593914},{"word":"give","start":22.154999,"end":22.395,"confidence":0.9944522,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.026167791336774823},{"word":"him","start":22.395,"end":22.635,"confidence":0.9932104,"punctuated_word":"him","sentiment":"neutral","sentiment_score":-0.04883706942200661},{"word":"a","start":22.635,"end":22.715,"confidence":0.99533325,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03467155992984772},{"word":"call","start":22.715,"end":22.875,"confidence":0.9991997,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.03944158926606178},{"word":"in","start":22.875,"end":23.115,"confidence":0.5807409,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03567316383123398},{"word":"his","start":23.115,"end":23.355,"confidence":0.9986545,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.04861912131309509},{"word":"extension","start":23.355,"end":23.855,"confidence":0.8809056,"punctuated_word":"extension.","sentiment":"neutral","sentiment_score":-0.04039454460144043},{"word":"hang","start":30.25,"end":30.49,"confidence":0.963741,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.02580830827355385},{"word":"on","start":30.49,"end":30.65,"confidence":0.99936694,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.026409463956952095},{"word":"a","start":30.65,"end":31.15,"confidence":0.9922861,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.02590009570121765},{"word":"sec","start":36.809998,"end":37.309998,"confidence":0.9958249,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.02912963181734085},{"word":"yeah","start":42.33,"end":42.57,"confidence":0.78242964,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009475108236074448},{"word":"that's","start":42.57,"end":42.89,"confidence":0.9960545,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0028443164192140102},{"word":"right","start":42.89,"end":43.39,"confidence":0.9946867,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.008896083571016788},{"word":"i've","start":50.565002,"end":50.725,"confidence":0.74087,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.09145238250494005},{"word":"just","start":50.725,"end":51.045002,"confidence":0.9989994,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08647874742746353},{"word":"i've","start":51.045002,"end":51.205,"confidence":0.99271244,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.11839835345745088},{"word":"just","start":51.205,"end":51.445,"confidence":0.99875784,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10169349610805511},{"word":"seen","start":51.445,"end":51.685,"confidence":0.9549016,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.10368064790964128},{"word":"him","start":51.685,"end":51.845,"confidence":0.80305946,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.061970509588718414},{"word":"you're","start":51.845,"end":52.005,"confidence":0.5334456,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.06506618112325668},{"word":"an","start":52.005,"end":52.245,"confidence":0.49362674,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.05050041526556015},{"word":"admin","start":52.245,"end":52.725,"confidence":0.9954368,"punctuated_word":"admin.","sentiment":"neutral","sentiment_score":-0.06812822073698044},{"word":"i'll","start":52.725,"end":52.965,"confidence":0.9988332,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0371539443731308},{"word":"walk","start":52.965,"end":53.285,"confidence":0.99591297,"punctuated_word":"walk","sentiment":"neutral","sentiment_score":-0.031530532985925674},{"word":"over","start":53.285,"end":53.785,"confidence":0.9974784,"punctuated_word":"over.","sentiment":"neutral","sentiment_score":-0.0443313866853714},{"word":"alrighty","start":56.405,"end":56.885002,"confidence":0.99184036,"punctuated_word":"Alrighty.","sentiment":"neutral","sentiment_score":0.21185657382011416},{"word":"thanks","start":56.885002,"end":57.365,"confidence":0.9992808,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3216535151004791},{"word":"bye","start":57.365,"end":57.865,"confidence":0.9980429,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23311281204223633}],"paragraphs":{"transcript":"\nHi. He is? Yeah. I think he's in admin. Have you he's on Ring Hotel if you give him a call in his extension.\n\nHang on a sec. Yeah. That's right. I've just I've just seen him. You're an admin.\n\nI'll walk over. Alrighty. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.013739768415689468},{"text":"He is?","start":18.795,"end":19.115,"sentiment":"neutral","sentiment_score":-0.08728800341486931},{"text":"Yeah.","start":19.115,"end":19.355,"sentiment":"neutral","sentiment_score":-0.03696189820766449},{"text":"I think he's in admin.","start":19.355,"end":20.314999,"sentiment":"neutral","sentiment_score":-0.04468313232064247},{"text":"Have you he's on Ring Hotel if you give him a call in his extension.","start":20.314999,"end":23.855,"sentiment":"neutral","sentiment_score":-0.027152408783634504}],"sentiment":"neutral","sentiment_score":-0.034520830415810146,"num_words":24,"start":0.08,"end":23.855},{"sentences":[{"text":"Hang on a sec.","start":30.25,"end":37.309998,"sentiment":"neutral","sentiment_score":-0.02681187493726611},{"text":"Yeah.","start":42.33,"end":42.57,"sentiment":"neutral","sentiment_score":-0.009475108236074448},{"text":"That's right.","start":42.57,"end":43.39,"sentiment":"neutral","sentiment_score":-0.005870199995115399},{"text":"I've just I've just seen him.","start":50.565002,"end":51.845,"sentiment":"neutral","sentiment_score":-0.0939456894993782},{"text":"You're an admin.","start":51.845,"end":52.725,"sentiment":"neutral","sentiment_score":-0.06123160570859909}],"sentiment":"neutral","sentiment_score":-0.05473949763108976,"num_words":16,"start":30.25,"end":52.725},{"sentences":[{"text":"I'll walk over.","start":52.725,"end":53.785,"sentiment":"neutral","sentiment_score":-0.03767195468147596},{"text":"Alrighty.","start":56.405,"end":56.885002,"sentiment":"neutral","sentiment_score":0.21185657382011416},{"text":"Thanks.","start":56.885002,"end":57.365,"sentiment":"neutral","sentiment_score":0.3216535151004791},{"text":"Bye.","start":57.365,"end":57.865,"sentiment":"neutral","sentiment_score":0.23311281204223633}],"sentiment":"neutral","sentiment_score":0.10893450615306695,"num_words":6,"start":52.725,"end":57.865}]}}]},{"alternatives":[{"transcript":"Yeah. Hi, Mike. I've got Cam here, the carer. She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay. Do you know if he's here? I tried the extension I've got is 0410, And it didn't work. Yeah. There was no answer. And we can't Cam went out the back, and there he wasn't out the back. So he's at where did you say? Okay. Thank you. Thanks. Bye.","confidence":0.9970833,"words":[{"word":"yeah","start":0.24,"end":0.74,"confidence":0.85429883,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02022532746195793},{"word":"hi","start":3.04,"end":3.36,"confidence":0.9890526,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.01807755045592785},{"word":"mike","start":3.36,"end":3.86,"confidence":0.99765813,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.013019943609833716},{"word":"i've","start":4.96,"end":5.2,"confidence":0.88547254,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.026003068313002583},{"word":"got","start":5.2,"end":5.52,"confidence":0.9997651,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.02818474732339382},{"word":"cam","start":5.52,"end":5.8399997,"confidence":0.61411077,"punctuated_word":"Cam","sentiment":"neutral","sentiment_score":-0.03714077174663544},{"word":"here","start":5.8399997,"end":6.24,"confidence":0.99490744,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.03751582279801369},{"word":"the","start":6.24,"end":6.48,"confidence":0.9998847,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0494379848241806},{"word":"carer","start":6.48,"end":6.98,"confidence":0.9909835,"punctuated_word":"carer.","sentiment":"neutral","sentiment_score":-0.03448807820677757},{"word":"she","start":7.04,"end":7.2799997,"confidence":0.9995586,"punctuated_word":"She","sentiment":"neutral","sentiment_score":-0.15208114683628082},{"word":"was","start":7.2799997,"end":7.52,"confidence":0.99981195,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.20148737728595736},{"word":"saying","start":7.52,"end":7.7599998,"confidence":0.99990475,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.23483286798000336},{"word":"that","start":7.7599998,"end":8.08,"confidence":0.99984777,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.263499915599823},{"word":"john","start":8.08,"end":8.4,"confidence":0.99416625,"punctuated_word":"John","sentiment":"neutral","sentiment_score":-0.27140316367149353},{"word":"perkins'","start":8.4,"end":8.9,"confidence":0.8279396,"punctuated_word":"Perkins'","sentiment":"neutral","sentiment_score":-0.29631364345550537},{"word":"computer","start":9.679999,"end":10.179999,"confidence":0.9994299,"punctuated_word":"computer","sentiment":"negative","sentiment_score":-0.402405321598053},{"word":"is","start":11.04,"end":11.44,"confidence":0.99947625,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4654363691806793},{"word":"is","start":11.44,"end":11.679999,"confidence":0.99673826,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5464919209480286},{"word":"going","start":11.679999,"end":12.0,"confidence":0.9997595,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.5411103367805481},{"word":"off","start":12.0,"end":12.24,"confidence":0.9969206,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.5612422227859497},{"word":"and","start":12.24,"end":12.4,"confidence":0.9948232,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5058386921882629},{"word":"making","start":12.4,"end":12.799999,"confidence":0.99995315,"punctuated_word":"making","sentiment":"negative","sentiment_score":-0.5596579313278198},{"word":"really","start":12.799999,"end":13.12,"confidence":0.99964416,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.551185131072998},{"word":"loud","start":13.12,"end":13.44,"confidence":0.99994755,"punctuated_word":"loud","sentiment":"negative","sentiment_score":-0.5904651880264282},{"word":"noises","start":13.44,"end":13.92,"confidence":0.99446774,"punctuated_word":"noises","sentiment":"negative","sentiment_score":-0.5496993660926819},{"word":"and","start":13.92,"end":14.08,"confidence":0.9683687,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.36491408944129944},{"word":"saying","start":14.08,"end":14.32,"confidence":0.9990395,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.34197375178337097},{"word":"it's","start":14.32,"end":14.559999,"confidence":0.99675477,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4770611226558686},{"word":"been","start":14.559999,"end":14.799999,"confidence":0.7148357,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.5090728998184204},{"word":"hacked","start":14.799999,"end":15.195,"confidence":0.94763446,"punctuated_word":"hacked,","sentiment":"negative","sentiment_score":-0.3863244652748108},{"word":"and","start":15.195,"end":15.434999,"confidence":0.9998093,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2706214189529419},{"word":"i","start":15.434999,"end":15.594999,"confidence":0.99987304,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.33689430356025696},{"word":"can't","start":15.594999,"end":15.674999,"confidence":0.9998665,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3736587166786194},{"word":"seem","start":15.674999,"end":15.995,"confidence":0.99946934,"punctuated_word":"seem","sentiment":"negative","sentiment_score":-0.3486815392971039},{"word":"to","start":15.995,"end":16.154999,"confidence":0.9994085,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33920028805732727},{"word":"find","start":16.154999,"end":16.475,"confidence":0.9997435,"punctuated_word":"find","sentiment":"negative","sentiment_score":-0.39448899030685425},{"word":"jay","start":16.475,"end":16.875,"confidence":0.9702505,"punctuated_word":"Jay.","sentiment":"neutral","sentiment_score":-0.2900688052177429},{"word":"do","start":16.875,"end":16.955,"confidence":0.9996904,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.12613993883132937},{"word":"you","start":16.955,"end":17.035,"confidence":0.99943084,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11893311142921448},{"word":"know","start":17.035,"end":17.275,"confidence":0.99951684,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.09989794343709946},{"word":"if","start":17.275,"end":17.435,"confidence":0.99785477,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09253119677305222},{"word":"he's","start":17.435,"end":17.675,"confidence":0.99720764,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.09308546781539916},{"word":"here","start":17.675,"end":18.175,"confidence":0.9994259,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":-0.1058160364627838},{"word":"i","start":24.474998,"end":24.634998,"confidence":0.9229869,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03916838020086289},{"word":"tried","start":24.634998,"end":25.035,"confidence":0.9986878,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.03585198521614075},{"word":"the","start":25.355,"end":25.515,"confidence":0.5486715,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04226124286651611},{"word":"extension","start":25.515,"end":25.994999,"confidence":0.9975067,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":-0.04757693409919739},{"word":"i've","start":25.994999,"end":26.154999,"confidence":0.9931741,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.03480157256126404},{"word":"got","start":26.154999,"end":26.314999,"confidence":0.99932086,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.03804966062307358},{"word":"is","start":26.314999,"end":26.634998,"confidence":0.9938512,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02975011989474297},{"word":"0410","start":26.634998,"end":28.015,"confidence":0.9679059,"punctuated_word":"0410,","sentiment":"neutral","sentiment_score":-0.01967235282063484},{"word":"and","start":34.32,"end":34.559998,"confidence":0.9692648,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.05073827877640724},{"word":"it","start":34.559998,"end":34.8,"confidence":0.99944013,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.22431837022304535},{"word":"didn't","start":34.8,"end":35.04,"confidence":0.999487,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1704585999250412},{"word":"work","start":35.04,"end":35.54,"confidence":0.9964335,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.1448116898536682},{"word":"yeah","start":43.934998,"end":44.254997,"confidence":0.89196634,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08398588001728058},{"word":"there","start":44.254997,"end":44.495,"confidence":0.9932985,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.3061678111553192},{"word":"was","start":44.495,"end":44.734997,"confidence":0.99989665,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.3559028208255768},{"word":"no","start":44.734997,"end":44.975,"confidence":0.99983203,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.366428017616272},{"word":"answer","start":44.975,"end":45.475,"confidence":0.9270201,"punctuated_word":"answer.","sentiment":"neutral","sentiment_score":-0.3247379660606384},{"word":"and","start":46.094997,"end":46.335,"confidence":0.9962859,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2614247798919678},{"word":"we","start":46.335,"end":46.574997,"confidence":0.9986879,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3192867934703827},{"word":"can't","start":46.574997,"end":46.975,"confidence":0.99139524,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2792300879955292},{"word":"cam","start":47.135,"end":47.375,"confidence":0.56859344,"punctuated_word":"Cam","sentiment":"neutral","sentiment_score":-0.20258893072605133},{"word":"went","start":47.375,"end":47.535,"confidence":0.9981634,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.2279486507177353},{"word":"out","start":47.535,"end":47.774998,"confidence":0.99815756,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1667788177728653},{"word":"the","start":47.774998,"end":47.855,"confidence":0.98180926,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20893411338329315},{"word":"back","start":47.855,"end":48.094997,"confidence":0.82511985,"punctuated_word":"back,","sentiment":"neutral","sentiment_score":-0.19362711906433103},{"word":"and","start":48.094997,"end":48.254997,"confidence":0.99946386,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16003422439098358},{"word":"there","start":48.254997,"end":48.414997,"confidence":0.8502584,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.20914526283740997},{"word":"he","start":48.574997,"end":48.734997,"confidence":0.96501523,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.22095707058906555},{"word":"wasn't","start":48.734997,"end":49.055,"confidence":0.9988696,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.20575909316539764},{"word":"out","start":49.055,"end":49.214996,"confidence":0.9079562,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1701076775789261},{"word":"the","start":49.214996,"end":49.375,"confidence":0.96749395,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20796045660972595},{"word":"back","start":49.375,"end":49.850876,"confidence":0.99400955,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.18912824988365173},{"word":"so","start":49.930878,"end":50.250877,"confidence":0.99616206,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11538227647542952},{"word":"he's","start":50.250877,"end":50.47088,"confidence":0.9656209,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.10661716014146803},{"word":"at","start":50.47088,"end":50.690876,"confidence":0.62901384,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08632601052522659},{"word":"where","start":50.910873,"end":51.130875,"confidence":0.99772817,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0945960283279419},{"word":"did","start":51.130875,"end":51.290874,"confidence":0.9998167,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.10341227799654008},{"word":"you","start":51.290874,"end":51.450874,"confidence":0.99893874,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11724065244197844},{"word":"say","start":51.450874,"end":51.950874,"confidence":0.84766644,"punctuated_word":"say?","sentiment":"neutral","sentiment_score":-0.0701780691742897},{"word":"okay","start":54.570877,"end":55.070877,"confidence":0.9970833,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.063471719622612},{"word":"thank","start":55.130875,"end":55.370876,"confidence":0.9994855,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.33210626244544983},{"word":"you","start":55.370876,"end":55.870876,"confidence":0.9998504,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.22264420986175537},{"word":"thanks","start":57.450874,"end":57.930878,"confidence":0.9955509,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3278340995311737},{"word":"bye","start":57.930878,"end":58.430878,"confidence":0.9943781,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11931107938289642}],"paragraphs":{"transcript":"\nYeah. Hi, Mike. I've got Cam here, the carer. She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay. Do you know if he's here?\n\nI tried the extension I've got is 0410, And it didn't work. Yeah. There was no answer. And we can't Cam went out the back, and there he wasn't out the back. So he's at where did you say?\n\nOkay. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02022532746195793},{"text":"Hi, Mike.","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.015548747032880783},{"text":"I've got Cam here, the carer.","start":4.96,"end":6.98,"sentiment":"neutral","sentiment_score":-0.035461745535333954},{"text":"She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay.","start":7.04,"end":16.875,"sentiment":"negative","sentiment_score":-0.39736110663839747},{"text":"Do you know if he's here?","start":16.875,"end":18.175,"sentiment":"neutral","sentiment_score":-0.10606728245814641}],"sentiment":"neutral","sentiment_score":-0.27730144958856495,"num_words":43,"start":0.24,"end":18.175},{"sentences":[{"text":"I tried the extension I've got is 0410, And it didn't work.","start":24.474998,"end":35.54,"sentiment":"neutral","sentiment_score":-0.07312159892171621},{"text":"Yeah.","start":43.934998,"end":44.254997,"sentiment":"neutral","sentiment_score":-0.08398588001728058},{"text":"There was no answer.","start":44.254997,"end":45.475,"sentiment":"negative","sentiment_score":-0.3383091539144516},{"text":"And we can't Cam went out the back, and there he wasn't out the back.","start":46.094997,"end":49.850876,"sentiment":"neutral","sentiment_score":-0.2148607552051544},{"text":"So he's at where did you say?","start":49.930878,"end":51.950874,"sentiment":"neutral","sentiment_score":-0.09910749644041061}],"sentiment":"neutral","sentiment_score":-0.15977808938194543,"num_words":39,"start":24.474998,"end":51.950874},{"sentences":[{"text":"Okay.","start":54.570877,"end":55.070877,"sentiment":"neutral","sentiment_score":0.063471719622612},{"text":"Thank you.","start":55.130875,"end":55.870876,"sentiment":"neutral","sentiment_score":0.2773752361536026},{"text":"Thanks.","start":57.450874,"end":57.930878,"sentiment":"neutral","sentiment_score":0.3278340995311737},{"text":"Bye.","start":57.930878,"end":58.430878,"sentiment":"neutral","sentiment_score":0.11931107938289642}],"sentiment":"neutral","sentiment_score":0.21307347416877748,"num_words":5,"start":54.570877,"end":58.430878}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi.\n\nChannel 1: Yeah. Hi, Mike. I've got Cam here, the carer. She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay. Do you know if he's here?\n\nChannel 0: He is? Yeah. I think he's in admin. Have you he's on Ring Hotel if you give him a call in his extension.\n\nChannel 1: I tried the extension I've got is 0410,\n\nChannel 0: Hang on a\n\nChannel 1: And it didn't work.\n\nChannel 0: sec. Yeah. That's right.\n\nChannel 1: Yeah. There was no answer. And we can't Cam went out the back, and there he wasn't out the back. So he's at\n\nChannel 0: I've just\n\nChannel 1: where\n\nChannel 0: I've\n\nChannel 1: did\n\nChannel 0: just\n\nChannel 1: you\n\nChannel 0: seen\n\nChannel 1: say?\n\nChannel 0: him. You're an admin. I'll walk over.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alrighty. Thanks. Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.013739768415689468}],"sentiment":"neutral","sentiment_score":0.013739768415689468,"channel":0,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Yeah.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.02022532746195793},{"text":"Hi, Mike.","start":3.04,"end":3.86,"sentiment":"neutral","sentiment_score":0.015548747032880783},{"text":"I've got Cam here, the carer.","start":4.96,"end":6.98,"sentiment":"neutral","sentiment_score":-0.035461745535333954},{"text":"She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay.","start":7.04,"end":16.875,"sentiment":"negative","sentiment_score":-0.39736110663839747},{"text":"Do you know if he's here?","start":16.875,"end":18.175,"sentiment":"neutral","sentiment_score":-0.10606728245814641}],"sentiment":"neutral","sentiment_score":-0.27730144958856495,"channel":1,"num_words":43,"start":0.24,"end":18.175},{"sentences":[{"text":"He is?","start":18.795,"end":19.115,"sentiment":"neutral","sentiment_score":-0.08728800341486931},{"text":"Yeah.","start":19.115,"end":19.355,"sentiment":"neutral","sentiment_score":-0.03696189820766449},{"text":"I think he's in admin.","start":19.355,"end":20.314999,"sentiment":"neutral","sentiment_score":-0.04468313232064247},{"text":"Have you he's on Ring Hotel if you give him a call in his extension.","start":20.314999,"end":23.855,"sentiment":"neutral","sentiment_score":-0.027152408783634504}],"sentiment":"neutral","sentiment_score":-0.03661911732152752,"channel":0,"num_words":23,"start":18.795,"end":23.855},{"sentences":[{"text":"I tried the extension I've got is 0410,","start":24.474998,"end":28.015,"sentiment":"neutral","sentiment_score":-0.03589153103530407}],"sentiment":"neutral","sentiment_score":-0.03589153103530407,"channel":1,"num_words":8,"start":24.474998,"end":28.015},{"sentences":[{"text":"Hang on a","start":30.25,"end":31.15,"sentiment":"neutral","sentiment_score":-0.02603928931057453}],"sentiment":"neutral","sentiment_score":-0.02603928931057453,"channel":0,"num_words":3,"start":30.25,"end":31.15},{"sentences":[{"text":"And it didn't work.","start":34.32,"end":35.54,"sentiment":"neutral","sentiment_score":-0.1475817346945405}],"sentiment":"neutral","sentiment_score":-0.1475817346945405,"channel":1,"num_words":4,"start":34.32,"end":35.54},{"sentences":[{"text":"sec.","start":36.809998,"end":37.309998,"sentiment":"neutral","sentiment_score":-0.02912963181734085},{"text":"Yeah.","start":42.33,"end":42.57,"sentiment":"neutral","sentiment_score":-0.009475108236074448},{"text":"That's right.","start":42.57,"end":43.39,"sentiment":"neutral","sentiment_score":-0.005870199995115399}],"sentiment":"neutral","sentiment_score":-0.012586285010911524,"channel":0,"num_words":4,"start":36.809998,"end":43.39},{"sentences":[{"text":"Yeah.","start":43.934998,"end":44.254997,"sentiment":"neutral","sentiment_score":-0.08398588001728058},{"text":"There was no answer.","start":44.254997,"end":45.475,"sentiment":"negative","sentiment_score":-0.3383091539144516},{"text":"And we can't Cam went out the back, and there he wasn't out the back.","start":46.094997,"end":49.850876,"sentiment":"neutral","sentiment_score":-0.2148607552051544},{"text":"So he's at","start":49.930878,"end":50.690876,"sentiment":"neutral","sentiment_score":-0.10277514904737473}],"sentiment":"neutral","sentiment_score":-0.21601996829976206,"channel":1,"num_words":23,"start":43.934998,"end":50.690876},{"sentences":[{"text":"I've just","start":50.565002,"end":51.045002,"sentiment":"neutral","sentiment_score":-0.08896556496620178}],"sentiment":"neutral","sentiment_score":-0.08896556496620178,"channel":0,"num_words":2,"start":50.565002,"end":51.045002},{"sentences":[{"text":"where","start":50.910873,"end":51.130875,"sentiment":"neutral","sentiment_score":-0.0945960283279419}],"sentiment":"neutral","sentiment_score":-0.0945960283279419,"channel":1,"num_words":1,"start":50.910873,"end":51.130875},{"sentences":[{"text":"I've","start":51.045002,"end":51.205,"sentiment":"neutral","sentiment_score":-0.11839835345745088}],"sentiment":"neutral","sentiment_score":-0.11839835345745088,"channel":0,"num_words":1,"start":51.045002,"end":51.205},{"sentences":[{"text":"did","start":51.130875,"end":51.290874,"sentiment":"neutral","sentiment_score":-0.10341227799654008}],"sentiment":"neutral","sentiment_score":-0.10341227799654008,"channel":1,"num_words":1,"start":51.130875,"end":51.290874},{"sentences":[{"text":"just","start":51.205,"end":51.445,"sentiment":"neutral","sentiment_score":-0.10169349610805511}],"sentiment":"neutral","sentiment_score":-0.10169349610805511,"channel":0,"num_words":1,"start":51.205,"end":51.445},{"sentences":[{"text":"you","start":51.290874,"end":51.450874,"sentiment":"neutral","sentiment_score":-0.11724065244197844}],"sentiment":"neutral","sentiment_score":-0.11724065244197844,"channel":1,"num_words":1,"start":51.290874,"end":51.450874},{"sentences":[{"text":"seen","start":51.445,"end":51.685,"sentiment":"neutral","sentiment_score":-0.10368064790964128}],"sentiment":"neutral","sentiment_score":-0.10368064790964128,"channel":0,"num_words":1,"start":51.445,"end":51.685},{"sentences":[{"text":"say?","start":51.450874,"end":51.950874,"sentiment":"neutral","sentiment_score":-0.0701780691742897}],"sentiment":"neutral","sentiment_score":-0.0701780691742897,"channel":1,"num_words":1,"start":51.450874,"end":51.950874},{"sentences":[{"text":"him.","start":51.685,"end":51.845,"sentiment":"neutral","sentiment_score":-0.061970509588718414},{"text":"You're an admin.","start":51.845,"end":52.725,"sentiment":"neutral","sentiment_score":-0.06123160570859909},{"text":"I'll walk over.","start":52.725,"end":53.785,"sentiment":"neutral","sentiment_score":-0.03767195468147596}],"sentiment":"neutral","sentiment_score":-0.05124017010842051,"channel":0,"num_words":7,"start":51.685,"end":53.785},{"sentences":[{"text":"Okay.","start":54.570877,"end":55.070877,"sentiment":"neutral","sentiment_score":0.063471719622612},{"text":"Thank you.","start":55.130875,"end":55.870876,"sentiment":"neutral","sentiment_score":0.2773752361536026}],"sentiment":"neutral","sentiment_score":0.20607406397660574,"channel":1,"num_words":3,"start":54.570877,"end":55.870876},{"sentences":[{"text":"Alrighty.","start":56.405,"end":56.885002,"sentiment":"neutral","sentiment_score":0.21185657382011416},{"text":"Thanks.","start":56.885002,"end":57.365,"sentiment":"neutral","sentiment_score":0.3216535151004791},{"text":"Bye.","start":57.365,"end":57.865,"sentiment":"neutral","sentiment_score":0.23311281204223633}],"sentiment":"neutral","sentiment_score":0.25554096698760986,"channel":0,"num_words":3,"start":56.405,"end":57.865},{"sentences":[{"text":"Thanks.","start":57.450874,"end":57.930878,"sentiment":"neutral","sentiment_score":0.3278340995311737},{"text":"Bye.","start":57.930878,"end":58.430878,"sentiment":"neutral","sentiment_score":0.11931107938289642}],"sentiment":"neutral","sentiment_score":0.22357258945703506,"channel":1,"num_words":2,"start":57.450874,"end":58.430878}]},"summary":{"result":"success","short":"The customer, Cam, is calling to speak to John Perkins, the carer, because their computer is making loud noises and they can't seem to find him. The agent, named Mike, is asked to call John's extension and is given the option to speak to Cam directly. They also try to reach John via phone but do not receive a response."},"intents":{"segments":[{"text":"I've got Cam here, the carer. She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay. Do you know if he's here? He is?","start_word":4,"end_word":45,"intents":[{"intent":"Request help","confidence_score":0.03547529}]}]},"sentiments":{"segments":[{"text":"Hi. Yeah. Hi, Mike. I've got Cam here, the carer.","start_word":0,"end_word":9,"sentiment":"neutral","sentiment_score":-0.012691756710410118},{"text":"She was saying that John Perkins' computer is is going off and making really loud noises and saying it's been hacked, and I can't seem to find Jay.","start_word":10,"end_word":37,"sentiment":"negative","sentiment_score":-0.3953568935394287},{"text":"Do you know if he's here? He is? Yeah. I think he's in admin. Have you he's on Ring Hotel if you give him a call in his extension. I tried the extension I've got is 0410, Hang on a And it didn't work. sec. Yeah. That's right. Yeah.","start_word":38,"end_word":86,"sentiment":"neutral","sentiment_score":-0.05266056209802627},{"text":"There was no answer.","start_word":87,"end_word":90,"sentiment":"negative","sentiment_score":-0.33559489250183105},{"text":"And we can't Cam went out the back, and there he wasn't out the back. So he's at I've just where I've did just you seen say? him. You're an admin. I'll walk over. Okay. Thank you. Alrighty. Thanks. Bye. Thanks. Bye.","start_word":91,"end_word":132,"sentiment":"neutral","sentiment_score":-0.04413305222988129}],"average":{"sentiment":"neutral","sentiment_score":-0.11404064598433468}}}}