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This is Airtel accounts. How may I help you today? Oh, hi. How may I help you?\n\nYeah. What's what's your phone number? Is this an Indian phone number? 0. Oh, I'm so sorry.\n\nYou have reached Airtel Australia. We are a Internet service provider across Australia and a mobile plan services. We only support Australian phone number. So above your Indian phone number, you still need to contact your local network, which I assume it's Airtel India. It just so happened it's a different it's the same Airtel, but we are a separate company, a different one.\n\nYeah. Okay. Alright. Thank you. 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Hi. My name is Navdeep Singh. I had, like, Airtel SIM card, and recently it's got disconnected for yeah. And I I just checked it today because, yeah, I wasn't using it.\n\nJust a second. Yes. It's eight. Alright. Yeah.\n\nNo worries. Thanks for that. Yeah. That's fine. Alright.\n\nThanks. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.047047220170497894},{"text":"Hi.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.06049977988004685},{"text":"My name is Navdeep Singh.","start":6.56,"end":8.42,"sentiment":"neutral","sentiment_score":0.05468371510505676},{"text":"I had, like, Airtel SIM card, and recently it's got disconnected for yeah.","start":12.88,"end":22.915,"sentiment":"neutral","sentiment_score":-0.11793982982635498},{"text":"And I I just checked it today because, yeah, I wasn't using it.","start":22.915,"end":27.87,"sentiment":"neutral","sentiment_score":-0.08156743588355872}],"sentiment":"neutral","sentiment_score":-0.06704935995918332,"num_words":33,"start":4.72,"end":27.87},{"sentences":[{"text":"Just a second.","start":30.59,"end":31.490002,"sentiment":"neutral","sentiment_score":-0.008578354337563118},{"text":"Yes.","start":35.71,"end":36.190002,"sentiment":"neutral","sentiment_score":0.0018176226876676085},{"text":"It's eight.","start":36.190002,"end":37.41,"sentiment":"neutral","sentiment_score":-0.0038727137725800276},{"text":"Alright.","start":66.380005,"end":66.78,"sentiment":"neutral","sentiment_score":0.03327333927154541},{"text":"Yeah.","start":66.78,"end":67.1,"sentiment":"neutral","sentiment_score":0.04819171130657196}],"sentiment":"neutral","sentiment_score":0.0062252728384919465,"num_words":8,"start":30.59,"end":67.1},{"sentences":[{"text":"No worries.","start":67.1,"end":67.575,"sentiment":"neutral","sentiment_score":0.11636294052004814},{"text":"Thanks for that.","start":67.655,"end":68.555,"sentiment":"neutral","sentiment_score":0.28933186332384747},{"text":"Yeah.","start":69.09499,"end":69.41499,"sentiment":"neutral","sentiment_score":0.17344336211681366},{"text":"That's fine.","start":69.41499,"end":70.155,"sentiment":"neutral","sentiment_score":0.21793779730796814},{"text":"Alright.","start":70.774994,"end":71.09499,"sentiment":"neutral","sentiment_score":0.2461768090724945}],"sentiment":"neutral","sentiment_score":0.21735747075743145,"num_words":9,"start":67.1,"end":71.09499},{"sentences":[{"text":"Thanks.","start":71.09499,"end":71.59499,"sentiment":"positive","sentiment_score":0.5203479528427124},{"text":"You too.","start":73.174995,"end":73.655,"sentiment":"neutral","sentiment_score":0.2738805413246155},{"text":"Bye.","start":73.655,"end":74.155,"sentiment":"neutral","sentiment_score":0.127321258187294}],"sentiment":"neutral","sentiment_score":0.29885757341980934,"num_words":4,"start":71.09499,"end":74.155}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hello. Hi. My name is Navdeep Singh.\n\nChannel 0: Oh, hi. How may I help you?\n\nChannel 1: I had, like, Airtel SIM card, and recently it's got disconnected for yeah. And I I just checked it today because, yeah, I wasn't\n\nChannel 0: Yeah.\n\nChannel 1: using\n\nChannel 0: What's\n\nChannel 1: it.\n\nChannel 0: what's your phone number?\n\nChannel 1: Just a second.\n\nChannel 0: Is this an Indian phone number?\n\nChannel 1: Yes. It's\n\nChannel 0: 0.\n\nChannel 1: eight.\n\nChannel 0: Oh, I'm so sorry. You have reached Airtel Australia. We are a Internet service provider across Australia and a mobile plan services. We only support Australian phone number. So above your Indian phone number, you still need to contact your local network, which I assume it's Airtel India.\n\nIt just so happened it's a different it's the same Airtel, but we are a separate company, a different one.\n\nChannel 1: Alright. Yeah. No worries. Thanks\n\nChannel 0: Yeah.\n\nChannel 1: for that. Yeah. That's\n\nChannel 0: Okay.\n\nChannel 1: fine. Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you. Have a good one.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.16,"end":0.79999995,"sentiment":"positive","sentiment_score":0.37343065440654755},{"text":"This is Airtel accounts.","start":0.79999995,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.3307946100831032},{"text":"How may I help you today?","start":2.1599998,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.29365967710812885}],"sentiment":"neutral","sentiment_score":0.31933315098285675,"channel":0,"num_words":12,"start":0.16,"end":3.3799999},{"sentences":[{"text":"Hello.","start":4.72,"end":5.2,"sentiment":"neutral","sentiment_score":0.047047220170497894},{"text":"Hi.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.06049977988004685},{"text":"My name is Navdeep 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I'm so sorry.","start":39.87,"end":41.25,"sentiment":"neutral","sentiment_score":-0.06021416885778308},{"text":"You have reached Airtel Australia.","start":41.71,"end":43.57,"sentiment":"neutral","sentiment_score":-0.08447685167193413},{"text":"We are a Internet service provider across Australia and a mobile plan services.","start":44.295,"end":49.835,"sentiment":"neutral","sentiment_score":-0.0518673168352017},{"text":"We only support Australian phone number.","start":50.454998,"end":52.854996,"sentiment":"neutral","sentiment_score":-0.07846496999263763},{"text":"So above your Indian phone number, you still need to contact your local network, which I assume it's Airtel India.","start":52.854996,"end":59.274998,"sentiment":"neutral","sentiment_score":-0.05815663319081068}],"sentiment":"neutral","sentiment_score":-0.06190496950875968,"channel":0,"num_words":48,"start":39.87,"end":59.274998},{"sentences":[{"text":"It just so happened it's a different it's the same Airtel, but we are a 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that.","start":67.975,"end":68.555,"sentiment":"neutral","sentiment_score":0.2891344130039215},{"text":"Yeah.","start":69.09499,"end":69.41499,"sentiment":"neutral","sentiment_score":0.17344336211681366},{"text":"That's","start":69.41499,"end":69.655,"sentiment":"neutral","sentiment_score":0.1989494562149048}],"sentiment":"neutral","sentiment_score":0.23766541108489037,"channel":1,"num_words":4,"start":67.975,"end":69.655},{"sentences":[{"text":"Okay.","start":69.62287,"end":70.12287,"sentiment":"neutral","sentiment_score":0.21258389949798584}],"sentiment":"neutral","sentiment_score":0.21258389949798584,"channel":0,"num_words":1,"start":69.62287,"end":70.12287},{"sentences":[{"text":"fine.","start":69.655,"end":70.155,"sentiment":"neutral","sentiment_score":0.2369261384010315},{"text":"Alright.","start":70.774994,"end":71.09499,"sentiment":"neutral","sentiment_score":0.2461768090724945}],"sentiment":"neutral","sentiment_score":0.241551473736763,"channel":1,"num_words":2,"start":69.655,"end":71.09499},{"sentences":[{"text":"Alright.","start":70.90287,"end":71.38287,"sentiment":"neutral","sentiment_score":0.3328539729118347}],"sentiment":"neutral","sentiment_score":0.3328539729118347,"channel":0,"num_words":1,"start":70.90287,"end":71.38287},{"sentences":[{"text":"Thanks.","start":71.09499,"end":71.59499,"sentiment":"positive","sentiment_score":0.5203479528427124}],"sentiment":"positive","sentiment_score":0.5203479528427124,"channel":1,"num_words":1,"start":71.09499,"end":71.59499},{"sentences":[{"text":"Thank you.","start":71.38287,"end":72.02287,"sentiment":"positive","sentiment_score":0.6615189015865326},{"text":"Have a good one.","start":72.02287,"end":73.00288,"sentiment":"positive","sentiment_score":0.6347107887268066}],"sentiment":"positive","sentiment_score":0.6436468263467153,"channel":0,"num_words":6,"start":71.38287,"end":73.00288},{"sentences":[{"text":"You too.","start":73.174995,"end":73.655,"sentiment":"neutral","sentiment_score":0.2738805413246155},{"text":"Bye.","start":73.655,"end":74.155,"sentiment":"neutral","sentiment_score":0.127321258187294}],"sentiment":"neutral","sentiment_score":0.22502744694550833,"channel":1,"num_words":3,"start":73.174995,"end":74.155}]},"summary":{"result":"success","short":"A customer named Navdeep Singh called Airtel accounts because their SIM card was disconnected and they were not using it. The representative informed them that they were a different company than Airtel Australia and advised them to contact their local network. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.364870548248291},{"text":"This is Airtel accounts. How may I help you today? Hello. Hi. My name is Navdeep Singh. Oh, hi. How may I help you? I had, like, Airtel SIM card, and recently it's got disconnected for yeah. And I I just checked it today because, yeah, I wasn't Yeah. using What's it. what's your phone number? Just a second. Is this an Indian phone number? Yes. It's 0. eight. Oh, I'm so sorry. You have reached Airtel Australia. We are a Internet service provider across Australia and a mobile plan services. We only support Australian phone number. So above your Indian phone number, you still need to contact your local network, which I assume it's Airtel India. It just so happened it's a different it's the same Airtel, but we are a separate company, a different one. Alright. Yeah. No worries. Thanks Yeah. for that. Yeah. That's Okay. fine. Alright. Alright.","start_word":2,"end_word":152,"sentiment":"neutral","sentiment_score":0.007998323999345303},{"text":"Thanks. Thank you. Have a good one.","start_word":153,"end_word":159,"sentiment":"positive","sentiment_score":0.6132295727729797},{"text":"You too. Bye.","start_word":160,"end_word":162,"sentiment":"neutral","sentiment_score":0.218953937292099}],"average":{"sentiment":"neutral","sentiment_score":0.04397390747070312}}}}