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Just give me one second. Is this an active account with Airtel? Okay. Let me just go ahead and pull it up. One moment, please. And how may I address you? One moment. May I have your name, please, for me to address your property? Thank you so much, Chance. Give me one second. Hold on. Let me pull up the account. Can you provide the specific or the exact name on the account? Thank you so much. And your concern is about wanting your wanting to read mhmm. One moment, please. Hold on. Hello, John? What's the redirect? The phone number to You need to a specific phone number, like, are you referring to a VoIP system? Just give me one second. Let me check first on our wait a second. Can you tell me what is your I mean, what, yeah, I mean, what are you using for phones right now? Is it a mobile phone? Mhmm. To your mobile phone instead, your specific or direct phone number. Correct? Okay. Please just give me one second. Let me just I'm just taking note here so that it's well annotated. Hold on. Is there any way that you could also verify the contact person for this account? And what thank you so much. How about the company ID? Mhmm. That is that is fine. Since I'm just asking some few questions. If because since we're making changes or might, you know, update on your account, I I I will need to verify the Okay. So right now, you have physical phone, but not the cell phone. Now you're ask I mean, what you are using right now is an office landline, and you want to redirect the the call if you're not in the office to your personal phone number. Correct? Okay. Can you tell me how many office landline that you have? And that's all a office landline. No worries. It's fine. Let me just, I mean, add note as If I may ask, what happened updating your right now, have you lost calls or business because you're using that telephone only, not being redirected directed to your phone? I mean, if you're not in the office? Yeah. I'm just asking. Well, just out of I mean, for additional information as well. Of course, I'd know that you've been I mean, you've already have a landline. And, also, requesting for redirecting the calls to your personal phone number might cost you before a lost call or missed calls because sometimes you're not in the office. Correct? Mhmm. Okay. Hold on. Yeah. Yeah. Sure. No worries. This is the only update that you want right now to have your office landline calls to be redirected to your personal mobile number if anyone is not in the office. Correct? Thank you so much. Could you provide me your phone number, please? Yep. Mhmm. Okay. Thank you so much. And this is all for the four office landline. And the office landline received okay. Thank you so much for that information. I'll go ahead and forward this to our technical support team. Please stay on the line. Okay? I'll get back to you soon. Thank you so much, John. Hello, John? Yeah. Thank you so much for holding. I am trying to communicate with our technical support team how this being set up. Can I give you a call within the day or not? Or if you have a specific time wherein you know you are not busy and you can answer the phone, you can provide me your best callback number and the best time. Oh, sure. No worries. I have here your number. It's 0481951990. Correct? Thank you so much. Thank you, John. And before 5PM. Yeah. Yeah. Yeah. Talk to you later, John. 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you for calling Airtel. My name is Mary. How may I help you? Good morning. I'm doing great.\n\nThank you so much for asking. How are you doing today? Mhmm. Mhmm. Rivilius services.\n\nJust give me one second. Is this an active account with Airtel? Okay. Let me just go ahead and pull it up. One moment, please.\n\nAnd how may I address you? One moment. May I have your name, please, for me to address your property? Thank you so much, Chance. Give me one second.\n\nHold on. Let me pull up the account. Can you provide the specific or the exact name on the account? Thank you so much. And your concern is about wanting your wanting to read mhmm.\n\nOne moment, please. Hold on. Hello, John? What's the redirect? The phone number to You need to a specific phone number, like, are you referring to a VoIP system?\n\nJust give me one second. Let me check first on our wait a second. Can you tell me what is your I mean, what, yeah, I mean, what are you using for phones right now? Is it a mobile phone? Mhmm.\n\nTo your mobile phone instead, your specific or direct phone number. Correct? Okay. Please just give me one second. Let me just I'm just taking note here so that it's well annotated.\n\nHold on. Is there any way that you could also verify the contact person for this account? And what thank you so much. How about the company ID? Mhmm.\n\nThat is that is fine. Since I'm just asking some few questions. If because since we're making changes or might, you know, update on your account, I I I will need to verify the Okay. So right now, you have physical phone, but not the cell phone. Now you're ask I mean, what you are using right now is an office landline, and you want to redirect the the call if you're not in the office to your personal phone number.\n\nCorrect? Okay. Can you tell me how many office landline that you have? And that's all a office landline. No worries.\n\nIt's fine. Let me just, I mean, add note as If I may ask, what happened updating your right now, have you lost calls or business because you're using that telephone only, not being redirected directed to your phone? I mean, if you're not in the office? Yeah. I'm just asking.\n\nWell, just out of I mean, for additional information as well. Of course, I'd know that you've been I mean, you've already have a landline. And, also, requesting for redirecting the calls to your personal phone number might cost you before a lost call or missed calls because sometimes you're not in the office. Correct? Mhmm.\n\nOkay. Hold on. Yeah. Yeah. Sure.\n\nNo worries. This is the only update that you want right now to have your office landline calls to be redirected to your personal mobile number if anyone is not in the office. Correct? Thank you so much. Could you provide me your phone number, please?\n\nYep. Mhmm. Okay. Thank you so much. And this is all for the four office landline.\n\nAnd the office landline received okay. Thank you so much for that information. I'll go ahead and forward this to our technical support team. Please stay on the line. Okay?\n\nI'll get back to you soon. Thank you so much, John. Hello, John? Yeah. Thank you so much for holding.\n\nI am trying to communicate with our technical support team how this being set up. Can I give you a call within the day or not? Or if you have a specific time wherein you know you are not busy and you can answer the phone, you can provide me your best callback number and the best time. Oh, sure. No worries.\n\nI have here your number. It's 0481951990. Correct? Thank you so much. Thank you, John.\n\nAnd before 5PM. Yeah. Yeah. Yeah. Talk to you later, John.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.56,"end":3.9399998,"sentiment":"positive","sentiment_score":0.5211835026741027},{"text":"My name is Mary.","start":4.08,"end":5.12,"sentiment":"positive","sentiment_score":0.45682381838560104},{"text":"How may I help you?","start":5.12,"end":6.18,"sentiment":"positive","sentiment_score":0.3765901207923889},{"text":"Good morning.","start":10.16,"end":10.82,"sentiment":"positive","sentiment_score":0.5047733336687088},{"text":"I'm doing great.","start":13.285,"end":13.925,"sentiment":"positive","sentiment_score":0.6891234119733175}],"sentiment":"positive","sentiment_score":0.4943726470595912,"num_words":19,"start":2.56,"end":13.925},{"sentences":[{"text":"Thank you so much for asking.","start":13.925,"end":15.045,"sentiment":"positive","sentiment_score":0.7350972791512808},{"text":"How are you doing today?","start":15.045,"end":16.185001,"sentiment":"positive","sentiment_score":0.43927165269851687},{"text":"Mhmm.","start":33.58,"end":34.08,"sentiment":"neutral","sentiment_score":0.006378061603754759},{"text":"Mhmm.","start":38.155003,"end":38.655003,"sentiment":"neutral","sentiment_score":0.015875104814767838},{"text":"Rivilius services.","start":41.675,"end":43.215,"sentiment":"neutral","sentiment_score":0.01926160231232643}],"sentiment":"positive","sentiment_score":0.44451455396289624,"num_words":15,"start":13.925,"end":43.215},{"sentences":[{"text":"Just give me one second.","start":43.275,"end":44.315002,"sentiment":"neutral","sentiment_score":0.01240941248834133},{"text":"Is this an active account with Airtel?","start":44.315002,"end":46.335,"sentiment":"neutral","sentiment_score":0.01151912020785468},{"text":"Okay.","start":47.835,"end":48.155,"sentiment":"neutral","sentiment_score":0.02462389320135117},{"text":"Let me just go ahead and pull it up.","start":48.155,"end":50.075,"sentiment":"neutral","sentiment_score":0.022663319897320535},{"text":"One moment, please.","start":50.075,"end":51.06,"sentiment":"neutral","sentiment_score":0.014224985924859842}],"sentiment":"neutral","sentiment_score":0.016557985357940196,"num_words":25,"start":43.275,"end":51.06},{"sentences":[{"text":"And how may I address you?","start":52.5,"end":54.600002,"sentiment":"neutral","sentiment_score":0.007758962611357371},{"text":"One moment.","start":66.515,"end":67.335,"sentiment":"neutral","sentiment_score":0.006496685557067393},{"text":"May I have your name, please, for me to address your property?","start":67.875,"end":70.295,"sentiment":"neutral","sentiment_score":0.014910567707071701},{"text":"Thank you so much, Chance.","start":75.235,"end":76.53,"sentiment":"neutral","sentiment_score":0.20332475900650024},{"text":"Give me one second.","start":76.53,"end":76.93,"sentiment":"neutral","sentiment_score":0.10423631221055984}],"sentiment":"neutral","sentiment_score":0.05765665528075448,"num_words":29,"start":52.5,"end":76.93},{"sentences":[{"text":"Hold on.","start":76.93,"end":77.97,"sentiment":"neutral","sentiment_score":0.015220452100038528},{"text":"Let me pull up the account.","start":77.97,"end":79.19,"sentiment":"neutral","sentiment_score":0.017488316632807255},{"text":"Can you provide the specific or the exact name on the account?","start":85.729996,"end":89.59,"sentiment":"neutral","sentiment_score":0.023023709189146757},{"text":"Thank you so much.","start":94.395004,"end":95.695,"sentiment":"neutral","sentiment_score":0.1528450846672058},{"text":"And your concern is about wanting your wanting to read mhmm.","start":95.995,"end":110.729996,"sentiment":"neutral","sentiment_score":-0.028510938144542954}],"sentiment":"neutral","sentiment_score":0.02026900952415807,"num_words":35,"start":76.93,"end":110.729996},{"sentences":[{"text":"One moment, please.","start":132.36,"end":133.31999,"sentiment":"neutral","sentiment_score":-0.021920058876276016},{"text":"Hold on.","start":133.31999,"end":134.14,"sentiment":"neutral","sentiment_score":-0.012726324144750834},{"text":"Hello, John?","start":191.54001,"end":192.6,"sentiment":"neutral","sentiment_score":-0.006082845851778985},{"text":"What's the redirect?","start":194.90001,"end":197.24,"sentiment":"neutral","sentiment_score":-0.030256957436601322},{"text":"The phone number to You need to a specific phone number, like, are you referring to a VoIP system?","start":201.77501,"end":224.59999,"sentiment":"neutral","sentiment_score":-0.022119908250476186}],"sentiment":"neutral","sentiment_score":-0.021187160196232385,"num_words":29,"start":132.36,"end":224.59999},{"sentences":[{"text":"Just give me one second.","start":228.42,"end":229.83499,"sentiment":"neutral","sentiment_score":-0.02165628708899021},{"text":"Let me check first on our wait a second.","start":236.855,"end":242.46,"sentiment":"neutral","sentiment_score":-0.01857305918302801},{"text":"Can you tell me what is your I mean, what, yeah, I mean, what are you using for phones right now?","start":265.445,"end":273.88,"sentiment":"neutral","sentiment_score":-0.04415043478920346},{"text":"Is it a mobile phone?","start":273.94,"end":275.4,"sentiment":"neutral","sentiment_score":-0.0497943751513958},{"text":"Mhmm.","start":280.66,"end":281.16,"sentiment":"neutral","sentiment_score":-0.03373757004737854}],"sentiment":"neutral","sentiment_score":-0.036227013279752036,"num_words":41,"start":228.42,"end":281.16},{"sentences":[{"text":"To your mobile phone instead, your specific or direct phone number.","start":307.46,"end":312.935,"sentiment":"neutral","sentiment_score":-0.0290766613219272},{"text":"Correct?","start":312.935,"end":313.435,"sentiment":"neutral","sentiment_score":0.016395192593336105},{"text":"Okay.","start":314.295,"end":314.695,"sentiment":"neutral","sentiment_score":0.05684075877070427},{"text":"Please just give me one second.","start":314.695,"end":315.975,"sentiment":"neutral","sentiment_score":0.07130968074003856},{"text":"Let me just I'm just taking note here so that it's well annotated.","start":315.975,"end":319.755,"sentiment":"neutral","sentiment_score":0.09084848142587222}],"sentiment":"neutral","sentiment_score":0.0425712818687316,"num_words":32,"start":307.46,"end":319.755},{"sentences":[{"text":"Hold on.","start":320.055,"end":320.795,"sentiment":"neutral","sentiment_score":0.046716008335351944},{"text":"Is there any way that you could also verify the contact person for this account?","start":322.215,"end":331.43,"sentiment":"neutral","sentiment_score":0.036599482968449594},{"text":"And what thank you so much.","start":335.41,"end":337.25,"sentiment":"positive","sentiment_score":0.44937898715337116},{"text":"How about the company ID?","start":337.25,"end":338.87,"sentiment":"neutral","sentiment_score":0.057773875445127486},{"text":"Mhmm.","start":342.475,"end":342.975,"sentiment":"neutral","sentiment_score":0.026577983051538467}],"sentiment":"neutral","sentiment_score":0.12600501877223624,"num_words":29,"start":320.055,"end":342.975},{"sentences":[{"text":"That is that is fine.","start":344.795,"end":345.995,"sentiment":"neutral","sentiment_score":0.21833837926387786},{"text":"Since I'm just asking some few questions.","start":345.995,"end":347.995,"sentiment":"neutral","sentiment_score":0.033396772774202485},{"text":"If because since we're making changes or might, you know, update on your account, I I I will need to verify the Okay.","start":347.995,"end":359.61002,"sentiment":"neutral","sentiment_score":-0.011965476786312849},{"text":"So right now, you have physical phone, but not the cell phone.","start":360.39,"end":364.07,"sentiment":"neutral","sentiment_score":-0.029443731453890603},{"text":"Now you're ask I mean, what you are using right now is an office landline, and you want to redirect the the call if you're not in the office to your personal phone number.","start":364.07,"end":376.165,"sentiment":"neutral","sentiment_score":-0.02721751179984387}],"sentiment":"neutral","sentiment_score":-0.0028204548023181195,"num_words":81,"start":344.795,"end":376.165},{"sentences":[{"text":"Correct?","start":376.165,"end":376.665,"sentiment":"neutral","sentiment_score":0.011312615126371384},{"text":"Okay.","start":378.005,"end":378.405,"sentiment":"neutral","sentiment_score":0.031106216832995415},{"text":"Can you tell me how many office landline that you have?","start":378.405,"end":381.70502,"sentiment":"neutral","sentiment_score":0.005053982307965105},{"text":"And that's all a office landline.","start":390.18,"end":393.56,"sentiment":"neutral","sentiment_score":-0.029612135607749224},{"text":"No worries.","start":399.945,"end":400.685,"sentiment":"neutral","sentiment_score":0.10736585035920143}],"sentiment":"neutral","sentiment_score":0.006431977353280499,"num_words":21,"start":376.165,"end":400.685},{"sentences":[{"text":"It's fine.","start":400.745,"end":401.48502,"sentiment":"neutral","sentiment_score":0.17313630878925323},{"text":"Let me just, I mean, add note as If I may ask, what happened updating your right now, have you lost calls or business because you're using that telephone only, not being redirected directed to your phone?","start":401.86502,"end":433.84,"sentiment":"neutral","sentiment_score":-0.04587999826951607},{"text":"I mean, if you're not in the office?","start":433.84,"end":435.86002,"sentiment":"neutral","sentiment_score":-0.08141373936086893},{"text":"Yeah.","start":439.84,"end":440.16,"sentiment":"neutral","sentiment_score":-0.06464570015668869},{"text":"I'm just asking.","start":440.16,"end":441.04,"sentiment":"neutral","sentiment_score":-0.054909722258647285}],"sentiment":"neutral","sentiment_score":-0.04376415882770922,"num_words":51,"start":400.745,"end":441.04},{"sentences":[{"text":"Well, just out of I mean, for additional information as well.","start":441.04,"end":445.845,"sentiment":"neutral","sentiment_score":-0.04725959219715812},{"text":"Of course, I'd know that you've been I mean, you've already have a landline.","start":446.725,"end":451.145,"sentiment":"neutral","sentiment_score":-0.03701169389699187},{"text":"And, also, requesting for redirecting the calls to your personal phone number might cost you before a lost call or missed calls because sometimes you're not in the office.","start":452.005,"end":465.08002,"sentiment":"neutral","sentiment_score":-0.12562348989063296},{"text":"Correct?","start":465.08002,"end":465.58002,"sentiment":"neutral","sentiment_score":-0.014007212594151495},{"text":"Mhmm.","start":466.52002,"end":467.02002,"sentiment":"neutral","sentiment_score":0.020496346056461338}],"sentiment":"neutral","sentiment_score":-0.08347520182308342,"num_words":56,"start":441.04,"end":467.02002},{"sentences":[{"text":"Okay.","start":467.08002,"end":467.58002,"sentiment":"neutral","sentiment_score":0.018581241369247437},{"text":"Hold 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office.","start":486.43,"end":499.62997,"sentiment":"neutral","sentiment_score":0.02733252395785624},{"text":"Correct?","start":499.62997,"end":500.12997,"sentiment":"neutral","sentiment_score":-0.011441100388765337},{"text":"Thank you so much.","start":501.52502,"end":502.665,"sentiment":"neutral","sentiment_score":0.20149720087647438},{"text":"Could you provide me your phone number, please?","start":503.605,"end":505.86502,"sentiment":"neutral","sentiment_score":0.049813915276899934}],"sentiment":"neutral","sentiment_score":0.04748842768047167,"num_words":46,"start":485.78998,"end":505.86502},{"sentences":[{"text":"Yep.","start":507.36502,"end":507.86502,"sentiment":"neutral","sentiment_score":0.007028551306575537},{"text":"Mhmm.","start":510.405,"end":510.905,"sentiment":"neutral","sentiment_score":0.007295877672731876},{"text":"Okay.","start":513.60504,"end":514.10504,"sentiment":"neutral","sentiment_score":0.019865550100803375},{"text":"Thank you so much.","start":516.48,"end":517.6,"sentiment":"neutral","sentiment_score":0.27635012939572334},{"text":"And this is all for the four office landline.","start":517.6,"end":520.42,"sentiment":"neutral","sentiment_score":0.1548855412337515}],"sentiment":"neutral","sentiment_score":0.15834752298542298,"num_words":16,"start":507.36502,"end":520.42},{"sentences":[{"text":"And the office landline received okay.","start":520.72,"end":523.06,"sentiment":"neutral","sentiment_score":0.051950580130020775},{"text":"Thank you so much for that information.","start":523.12,"end":524.74,"sentiment":"positive","sentiment_score":0.43767609766551424},{"text":"I'll go ahead and forward this to our technical support team.","start":525.04,"end":527.44,"sentiment":"neutral","sentiment_score":0.2525385875593532},{"text":"Please stay on the 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holding.","start":701.34503,"end":702.72504,"sentiment":"neutral","sentiment_score":0.31740468243757886}],"sentiment":"neutral","sentiment_score":0.2313082043081522,"num_words":20,"start":528.8,"end":702.72504},{"sentences":[{"text":"I am trying to communicate with our technical support team how this being set up.","start":703.265,"end":709.08,"sentiment":"neutral","sentiment_score":0.21695694873730342},{"text":"Can I give you a call within the day or not?","start":709.96,"end":713.32,"sentiment":"neutral","sentiment_score":0.10588851029222662},{"text":"Or if you have a specific time wherein you know you are not busy and you can answer the phone, you can provide me your best callback number and the best time.","start":713.32,"end":722.22003,"sentiment":"neutral","sentiment_score":0.15964867593720555},{"text":"Oh, sure.","start":726.45496,"end":726.77496,"sentiment":"neutral","sentiment_score":0.06655091047286987},{"text":"No worries.","start":726.77496,"end":727.415,"sentiment":"neutral","sentiment_score":0.05995173379778862}],"sentiment":"neutral","sentiment_score":0.15775630262590223,"num_words":62,"start":703.265,"end":727.415},{"sentences":[{"text":"I have here your number.","start":727.415,"end":729.915,"sentiment":"neutral","sentiment_score":0.02295929230749607},{"text":"It's 0481951990.","start":730.295,"end":734.15497,"sentiment":"neutral","sentiment_score":0.03741583228111267},{"text":"Correct?","start":734.295,"end":734.795,"sentiment":"neutral","sentiment_score":0.05476295202970505},{"text":"Thank you so much.","start":735.40094,"end":736.36096,"sentiment":"neutral","sentiment_score":0.3271138221025467},{"text":"Thank you, John.","start":736.36096,"end":737.16095,"sentiment":"neutral","sentiment_score":0.23290377855300903}],"sentiment":"neutral","sentiment_score":0.15010384681324165,"num_words":15,"start":727.415,"end":737.16095},{"sentences":[{"text":"And before 5PM.","start":737.16095,"end":739.5609,"sentiment":"neutral","sentiment_score":0.08894308904806773},{"text":"Yeah.","start":739.5609,"end":739.80096,"sentiment":"neutral","sentiment_score":0.06614377349615097},{"text":"Yeah.","start":739.80096,"end":740.30096,"sentiment":"neutral","sentiment_score":0.05114702135324478},{"text":"Yeah.","start":740.36096,"end":740.7609,"sentiment":"neutral","sentiment_score":0.03186275064945221},{"text":"Talk to you later, John.","start":740.7609,"end":741.96094,"sentiment":"neutral","sentiment_score":0.19716336131095885}],"sentiment":"neutral","sentiment_score":0.12743632901798596,"num_words":11,"start":737.16095,"end":741.96094},{"sentences":[{"text":"Thank you so much.","start":741.96094,"end":742.9409,"sentiment":"positive","sentiment_score":0.5726065337657928}],"sentiment":"positive","sentiment_score":0.5726065337657928,"num_words":4,"start":741.96094,"end":742.9409}]}}]},{"alternatives":[{"transcript":"Hi, Mary. Good morning. How are you? So far so good. I just asked for the number. We have a number that we want to access our to redirect our phone numbers. Sure. So it's under Greevilia Greevilia services. Yep. Because we want to access the the phone number, if we can have an option that we can redirect this phone to other phone number. John. I think it's Revelia Care Services. Yeah. We want to act yeah. We want to access because before, we are just doing the forwarding into our phones, just in the physical phone. But now they are asking for a password. And I think I haven't tried that one really, but they just want me to to facilitate this issue about if we can access the web so that we can just configure from there, from our phone to another phone number. I think it's redirect or call forwarding, something like that. Yes. Uh-huh. Phone number? No. No. We have a physical phone like the actual phone, really. Not not the the phone not the cell phone numb not the cell phone. It's just really the phone itself. So we have an office landline phone landline. That's it's a landline phone. And then that phone number there, we want it to redirect it to for example, if we don't have for example, our office is until five, so we want to redirect that phone number to our cell phones. Sorry about that. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Sure. I think it's Randy. Randy Susan. Company ID? That's a good question. Yeah. That's it. Yeah. I got no bad phones. Yeah. I think that's what I can remember. We have four, I think. I'm not really sure. Yeah. I think we have four. I'm not really sure, but I think there's, like, four. Again, again, again. Sorry. Mhmm. Yep. Yes. Yes. Yes. Yeah. It's really, like, very important because we are, like, twenty four seven survey serve service. So we yeah. Yeah. Yep. Yes. Yes. 1 800 957 123. I think so. Yep. Thank you. Yes. Yeah. Just call me anytime because we we need it today. Yeah. Before five. Yes. Yes. Yes. 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Mary. Good morning. How are you? So far so good. I just asked for the number.\n\nWe have a number that we want to access our to redirect our phone numbers. Sure. So it's under Greevilia Greevilia services. Yep. Because we want to access the the phone number, if we can have an option that we can redirect this phone to other phone number.\n\nJohn. I think it's Revelia Care Services. Yeah. We want to act yeah. We want to access because before, we are just doing the forwarding into our phones, just in the physical phone.\n\nBut now they are asking for a password. And I think I haven't tried that one really, but they just want me to to facilitate this issue about if we can access the web so that we can just configure from there, from our phone to another phone number. I think it's redirect or call forwarding, something like that. Yes. Uh-huh.\n\nPhone number? No. No. We have a physical phone like the actual phone, really. Not not the the phone not the cell phone numb not the cell phone.\n\nIt's just really the phone itself. So we have an office landline phone landline. That's it's a landline phone. And then that phone number there, we want it to redirect it to for example, if we don't have for example, our office is until five, so we want to redirect that phone number to our cell phones. Sorry about that.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Sure. I think it's Randy. Randy Susan.\n\nCompany ID? That's a good question. Yeah. That's it. Yeah.\n\nI got no bad phones. Yeah. I think that's what I can remember. We have four, I think. I'm not really sure.\n\nYeah. I think we have four. I'm not really sure, but I think there's, like, four. Again, again, again. Sorry.\n\nMhmm. Yep. Yes. Yes. Yes.\n\nYeah. It's really, like, very important because we are, like, twenty four seven survey serve service. So we yeah. Yeah. Yep.\n\nYes. Yes. 1 800 957 123. I think so. Yep.\n\nThank you. Yes. Yeah. Just call me anytime because we we need it today. Yeah.\n\nBefore five. Yes. Yes. Yes. Just before five, please.\n\nJust before five. Yeah. Yeah. Yeah.","paragraphs":[{"sentences":[{"text":"Hi, Mary.","start":8.32,"end":8.639999,"sentiment":"neutral","sentiment_score":0.22865328192710876},{"text":"Good morning.","start":8.639999,"end":9.38,"sentiment":"positive","sentiment_score":0.4210699647665024},{"text":"How are you?","start":11.759999,"end":12.495,"sentiment":"positive","sentiment_score":0.38422419627507526},{"text":"So far so good.","start":17.855,"end":18.975,"sentiment":"positive","sentiment_score":0.4196660742163658},{"text":"I just asked for the number.","start":18.975,"end":23.634998,"sentiment":"neutral","sentiment_score":0.04927222306529681}],"sentiment":"neutral","sentiment_score":0.2603774539688054,"num_words":17,"start":8.32,"end":23.634998},{"sentences":[{"text":"We have a number that we want to access our to redirect our phone 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another phone number.","start":113.69,"end":129.02501,"sentiment":"neutral","sentiment_score":-0.06718791994016345},{"text":"I think it's redirect or call forwarding, something like that.","start":208.875,"end":212.575,"sentiment":"neutral","sentiment_score":-0.03755923490971327},{"text":"Yes.","start":221.97,"end":222.47,"sentiment":"neutral","sentiment_score":-0.003973538056015968},{"text":"Uh-huh.","start":226.85,"end":227.35,"sentiment":"neutral","sentiment_score":-0.0114905359223485}],"sentiment":"neutral","sentiment_score":-0.07091031041851298,"num_words":61,"start":111.37,"end":227.35},{"sentences":[{"text":"Phone number?","start":261.905,"end":270.165,"sentiment":"neutral","sentiment_score":-0.029850026592612263},{"text":"No.","start":276.30502,"end":276.46503,"sentiment":"neutral","sentiment_score":-0.1716526746749878},{"text":"No.","start":276.46503,"end":276.625,"sentiment":"neutral","sentiment_score":-0.07527682185173035},{"text":"We have a physical phone like the actual phone, really.","start":276.625,"end":279.83,"sentiment":"neutral","sentiment_score":-0.01685414044186473},{"text":"Not not the the phone not the cell phone numb not the cell phone.","start":280.93,"end":284.13,"sentiment":"neutral","sentiment_score":-0.23721121464456832}],"sentiment":"neutral","sentiment_score":-0.13557599854123378,"num_words":28,"start":261.905,"end":284.13},{"sentences":[{"text":"It's just really the phone itself.","start":284.13,"end":285.83,"sentiment":"neutral","sentiment_score":-0.1205622007449468},{"text":"So we have an office landline phone landline.","start":286.44998,"end":291.00998,"sentiment":"neutral","sentiment_score":-0.013427348108962178},{"text":"That's it's a landline phone.","start":291.00998,"end":292.805,"sentiment":"neutral","sentiment_score":-0.0041140016401186585},{"text":"And then that phone number there, we want it to redirect it to for example, if we don't have for example, our office is until five, so we want to redirect that phone number to our cell phones.","start":293.265,"end":306.45,"sentiment":"neutral","sentiment_score":-0.03378253332094142},{"text":"Sorry about that.","start":307.63,"end":308.43,"sentiment":"neutral","sentiment_score":-0.17639872431755066}],"sentiment":"neutral","sentiment_score":-0.04440490727817329,"num_words":60,"start":284.13,"end":308.43},{"sentences":[{"text":"Okay.","start":308.43,"end":308.93,"sentiment":"neutral","sentiment_score":-0.03823678195476532},{"text":"Yeah.","start":310.11002,"end":310.43,"sentiment":"neutral","sentiment_score":0.009489217773079872},{"text":"Yeah.","start":310.43,"end":310.75,"sentiment":"neutral","sentiment_score":0.00350742693990469},{"text":"Yeah.","start":310.75,"end":311.25,"sentiment":"neutral","sentiment_score":0.004378553479909897},{"text":"Yeah.","start":312.99,"end":313.47,"sentiment":"neutral","sentiment_score":0.02089834026992321}],"sentiment":"neutral","sentiment_score":7.351301610469818e-6,"num_words":5,"start":308.43,"end":313.47},{"sentences":[{"text":"Yeah.","start":313.47,"end":313.55002,"sentiment":"neutral","sentiment_score":0.029445897787809372},{"text":"Yeah.","start":313.55002,"end":314.05002,"sentiment":"neutral","sentiment_score":0.03858771175146103},{"text":"Sure.","start":330.185,"end":330.685,"sentiment":"neutral","sentiment_score":0.03681912273168564},{"text":"I think it's Randy.","start":332.74503,"end":333.96503,"sentiment":"neutral","sentiment_score":0.06743519566953182},{"text":"Randy Susan.","start":334.92,"end":335.82,"sentiment":"neutral","sentiment_score":0.09087420254945755}],"sentiment":"neutral","sentiment_score":0.06181576889422205,"num_words":9,"start":313.47,"end":335.82},{"sentences":[{"text":"Company ID?","start":340.44,"end":341.58002,"sentiment":"neutral","sentiment_score":0.009778974577784538},{"text":"That's a good question.","start":344.12003,"end":345.26,"sentiment":"neutral","sentiment_score":0.19567657634615898},{"text":"Yeah.","start":355.795,"end":356.115,"sentiment":"neutral","sentiment_score":-0.01373857632279396},{"text":"That's it.","start":356.115,"end":356.935,"sentiment":"neutral","sentiment_score":-0.01695919968187809},{"text":"Yeah.","start":361.02,"end":361.52,"sentiment":"neutral","sentiment_score":0.0008992590010166168}],"sentiment":"neutral","sentiment_score":0.07555065378546715,"num_words":10,"start":340.44,"end":361.52},{"sentences":[{"text":"I got no bad phones.","start":376.365,"end":377.32498,"sentiment":"neutral","sentiment_score":-0.04323212653398514},{"text":"Yeah.","start":377.32498,"end":377.82498,"sentiment":"neutral","sentiment_score":0.03306310251355171},{"text":"I think that's what I can remember.","start":382.845,"end":384.525,"sentiment":"neutral","sentiment_score":-0.008329129378710474},{"text":"We have four, I think.","start":384.525,"end":386.145,"sentiment":"neutral","sentiment_score":-0.01924387477338314},{"text":"I'm not really sure.","start":389.645,"end":393.41,"sentiment":"neutral","sentiment_score":-0.04616299457848072}],"sentiment":"neutral","sentiment_score":-0.023739672181281177,"num_words":22,"start":376.365,"end":393.41},{"sentences":[{"text":"Yeah.","start":394.11002,"end":394.51,"sentiment":"neutral","sentiment_score":0.0019372086971998217},{"text":"I think we have four.","start":394.51,"end":395.79,"sentiment":"neutral","sentiment_score":-0.02063777782022953},{"text":"I'm not really sure, but I think there's, like, four.","start":395.79,"end":398.77002,"sentiment":"neutral","sentiment_score":-0.0627727722749114},{"text":"Again, again, again.","start":437.505,"end":438.385,"sentiment":"neutral","sentiment_score":-0.07064443329970042},{"text":"Sorry.","start":438.385,"end":438.885,"sentiment":"neutral","sentiment_score":-0.1156873032450676}],"sentiment":"neutral","sentiment_score":-0.052830000314861535,"num_words":20,"start":394.11002,"end":438.885},{"sentences":[{"text":"Mhmm.","start":452.08,"end":452.58,"sentiment":"neutral","sentiment_score":-0.04430454224348068},{"text":"Yep.","start":465.215,"end":465.535,"sentiment":"neutral","sentiment_score":0.014616276137530804},{"text":"Yes.","start":465.535,"end":465.855,"sentiment":"neutral","sentiment_score":0.031999655067920685},{"text":"Yes.","start":465.855,"end":466.095,"sentiment":"neutral","sentiment_score":0.03554503992199898},{"text":"Yes.","start":466.095,"end":466.595,"sentiment":"neutral","sentiment_score":0.03667620196938515}],"sentiment":"neutral","sentiment_score":0.014906526170670986,"num_words":5,"start":452.08,"end":466.595},{"sentences":[{"text":"Yeah.","start":477.22998,"end":477.38998,"sentiment":"neutral","sentiment_score":0.024905279278755188},{"text":"It's really, like, very important because we are, like, twenty four seven survey serve service.","start":477.38998,"end":482.93,"sentiment":"neutral","sentiment_score":0.03964982156952222},{"text":"So we yeah.","start":483.06998,"end":484.275,"sentiment":"neutral","sentiment_score":0.020238411302367847},{"text":"Yeah.","start":497.555,"end":497.7,"sentiment":"neutral","sentiment_score":-0.03793144226074219},{"text":"Yep.","start":499.14,"end":499.64,"sentiment":"neutral","sentiment_score":-0.06388690322637558}],"sentiment":"neutral","sentiment_score":0.0275499757734083,"num_words":21,"start":477.22998,"end":499.64},{"sentences":[{"text":"Yes.","start":500.02002,"end":500.5,"sentiment":"neutral","sentiment_score":0.014663990586996078},{"text":"Yes.","start":500.5,"end":501.0,"sentiment":"neutral","sentiment_score":0.03640295937657356},{"text":"1 800 957 123.","start":506.90002,"end":515.495,"sentiment":"neutral","sentiment_score":0.013703089905902743},{"text":"I think so.","start":520.755,"end":521.735,"sentiment":"neutral","sentiment_score":0.04673050343990326},{"text":"Yep.","start":522.835,"end":523.17,"sentiment":"neutral","sentiment_score":0.09579849243164062}],"sentiment":"neutral","sentiment_score":0.0341869312338531,"num_words":10,"start":500.02002,"end":523.17},{"sentences":[{"text":"Thank you.","start":530.37,"end":531.19,"sentiment":"neutral","sentiment_score":0.3011002540588379},{"text":"Yes.","start":700.02,"end":700.52,"sentiment":"neutral","sentiment_score":0.09521427750587463},{"text":"Yeah.","start":722.72003,"end":722.88,"sentiment":"neutral","sentiment_score":0.12290332466363908},{"text":"Just call me anytime because we we need it today.","start":722.88,"end":725.54004,"sentiment":"neutral","sentiment_score":0.12032143101096153},{"text":"Yeah.","start":727.52,"end":727.76,"sentiment":"neutral","sentiment_score":0.03643263503909111}],"sentiment":"neutral","sentiment_score":0.1373310036957264,"num_words":15,"start":530.37,"end":727.76},{"sentences":[{"text":"Before five.","start":727.76,"end":728.74,"sentiment":"neutral","sentiment_score":0.02580318972468376},{"text":"Yes.","start":734.005,"end":734.405,"sentiment":"neutral","sentiment_score":0.046298958361148834},{"text":"Yes.","start":734.405,"end":734.905,"sentiment":"neutral","sentiment_score":0.072750985622406},{"text":"Yes.","start":734.965,"end":735.465,"sentiment":"neutral","sentiment_score":0.12400835752487184},{"text":"Just before five, please.","start":736.325,"end":737.945,"sentiment":"neutral","sentiment_score":0.15537432953715324}],"sentiment":"neutral","sentiment_score":0.10179577767848969,"num_words":9,"start":727.76,"end":737.945},{"sentences":[{"text":"Just before five.","start":738.485,"end":739.605,"sentiment":"neutral","sentiment_score":0.0665149266521136},{"text":"Yeah.","start":739.605,"end":740.105,"sentiment":"neutral","sentiment_score":0.0608036071062088},{"text":"Yeah.","start":740.165,"end":740.665,"sentiment":"neutral","sentiment_score":0.04624650627374649},{"text":"Yeah.","start":742.245,"end":742.745,"sentiment":"positive","sentiment_score":0.6699841618537903}],"sentiment":"neutral","sentiment_score":0.1627631758650144,"num_words":6,"start":738.485,"end":742.745}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. How may I help you?\n\nChannel 1: Hi, Mary. Good morning.\n\nChannel 0: Good morning.\n\nChannel 1: How are you?\n\nChannel 0: I'm doing great. Thank you so much for asking. How are you doing today?\n\nChannel 1: So far so good. I just asked for the number. We have a number that we want to access our to redirect our phone numbers.\n\nChannel 0: Mhmm.\n\nChannel 1: Sure. So it's under Greevilia\n\nChannel 0: Mhmm.\n\nChannel 1: Greevilia services.\n\nChannel 0: Rivilius services. Just give me one second. Is this an active account with Airtel?\n\nChannel 1: Yep.\n\nChannel 0: Okay. Let me just go ahead and pull it up. One moment, please. And how may I address you?\n\nChannel 1: Because we want to access the the phone number, if we can have an option that we can redirect this phone to other phone number.\n\nChannel 0: One moment. May I have your name, please, for me to address your property?\n\nChannel 1: John.\n\nChannel 0: Thank you so much, Chance. Give me one second. Hold on. Let me pull up the account. Can you provide the specific or the exact name on the account?\n\nChannel 1: I think it's Revelia Care Services.\n\nChannel 0: Thank you so much. And your concern is about wanting your\n\nChannel 1: Yeah.\n\nChannel 0: wanting\n\nChannel 1: We want to\n\nChannel 0: to\n\nChannel 1: act\n\nChannel 0: read\n\nChannel 1: yeah. We want to access because before, we are just doing the forwarding into our phones, just\n\nChannel 0: mhmm.\n\nChannel 1: in the physical phone. But now they are asking for a password. And I think I haven't tried that one really, but they just want me to to facilitate this issue about if we can access the web so that we can just configure from there, from our phone to another phone number.\n\nChannel 0: One moment, please. Hold on. Hello, John? What's the redirect? The phone number to\n\nChannel 1: I think it's redirect or call forwarding, something like that.\n\nChannel 0: You need to a specific phone number, like, are you\n\nChannel 1: Yes.\n\nChannel 0: referring to a VoIP system?\n\nChannel 1: Uh-huh.\n\nChannel 0: Just give me one second. Let me check first on our wait a second.\n\nChannel 1: Phone\n\nChannel 0: Can you tell me what is your\n\nChannel 1: number?\n\nChannel 0: I mean, what, yeah, I mean, what are you using for phones right now? Is it a mobile phone?\n\nChannel 1: No. No. We have a physical phone like the actual phone, really.\n\nChannel 0: Mhmm.\n\nChannel 1: Not not the the phone not the cell phone numb not the cell phone. It's just really the phone itself. So we have an office landline phone landline. That's it's a landline phone. And then that phone number there, we want it to redirect it to for example, if we don't have for example, our office is until five, so we want to redirect that phone number to our cell phones.\n\nChannel 0: To\n\nChannel 1: Sorry\n\nChannel 0: your\n\nChannel 1: about that. Okay.\n\nChannel 0: mobile phone instead,\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Yeah.\n\nChannel 0: specific\n\nChannel 1: Yeah.\n\nChannel 0: or direct phone number. Correct?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. Please just give me one second. Let me just I'm just taking note here so that it's well annotated. Hold on. Is there any way that you could also verify the contact person\n\nChannel 1: Sure.\n\nChannel 0: for this account?\n\nChannel 1: I think it's Randy. Randy Susan.\n\nChannel 0: And what thank you so much. How about the company ID?\n\nChannel 1: Company ID?\n\nChannel 0: Mhmm.\n\nChannel 1: That's a good question.\n\nChannel 0: That is that is fine. Since I'm just asking some few questions. If because since we're making changes or might, you know, update on your account, I I I will need to verify the\n\nChannel 1: Yeah. That's it.\n\nChannel 0: Okay. So right now,\n\nChannel 1: Yeah.\n\nChannel 0: you have physical phone, but not the cell phone. Now you're ask I mean, what you are using right now is an office landline, and you want to redirect the the call if you're not in the office to your personal phone number. Correct?\n\nChannel 1: I got no bad phones. Yeah.\n\nChannel 0: Okay. Can you tell me how many office landline that you have?\n\nChannel 1: I think that's what I can remember. We have four, I think. I'm not really\n\nChannel 0: And that's all a office\n\nChannel 1: sure.\n\nChannel 0: landline.\n\nChannel 1: Yeah. I think we have four. I'm not really sure, but I think there's, like, four.\n\nChannel 0: No worries. It's fine. Let me just, I mean, add note as If I may ask, what happened updating your right now, have you lost calls or business because you're using that telephone only, not being redirected directed to your phone? I mean, if you're not in the office?\n\nChannel 1: Again, again, again. Sorry.\n\nChannel 0: Yeah. I'm just asking. Well, just out of I mean, for additional information as well. Of course, I'd know that you've been I mean, you've already have a landline. And,\n\nChannel 1: Mhmm.\n\nChannel 0: also, requesting for redirecting the calls to your personal phone number might cost you before a lost call or missed calls because sometimes you're not in the office. Correct?\n\nChannel 1: Yep. Yes. Yes. Yes.\n\nChannel 0: Mhmm. Okay. Hold on.\n\nChannel 1: Yeah. It's really, like, very important because we are, like, twenty four seven survey serve service. So\n\nChannel 0: Yeah.\n\nChannel 1: we yeah.\n\nChannel 0: Yeah. Sure. No worries. This is the only update that you want right now to have your office landline calls to be redirected to your personal mobile number if\n\nChannel 1: Yeah.\n\nChannel 0: anyone is not in\n\nChannel 1: Yep.\n\nChannel 0: the office. Correct?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Thank you so much. Could you provide me your phone number, please?\n\nChannel 1: 1\n\nChannel 0: Yep.\n\nChannel 1: 800\n\nChannel 0: Mhmm.\n\nChannel 1: 957\n\nChannel 0: Okay.\n\nChannel 1: 123.\n\nChannel 0: Thank you so much. And this is all for the four office landline. And\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: think\n\nChannel 0: office\n\nChannel 1: so.\n\nChannel 0: landline received okay.\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much for that information. I'll go ahead and forward this to our technical support team. Please stay on the line. Okay? I'll get back to you soon.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you so much, John. Hello, John?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Thank you so much for holding. I am trying to communicate with our technical support team how this being set up. Can I give you a call within the day or not? Or if you have a specific time wherein you know you are not busy and you can answer the phone, you can provide me your best callback number and the best time.\n\nChannel 1: Yeah. Just call me anytime because we we need it today.\n\nChannel 0: Oh, sure. No worries. I\n\nChannel 1: Yeah.\n\nChannel 0: have here\n\nChannel 1: Before\n\nChannel 0: your\n\nChannel 1: five.\n\nChannel 0: number. It's 0481951990.\n\nChannel 1: Yes.\n\nChannel 0: Correct?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Thank you so much.\n\nChannel 1: Just\n\nChannel 0: Thank you,\n\nChannel 1: before\n\nChannel 0: John.\n\nChannel 1: five,\n\nChannel 0: And\n\nChannel 1: please. Just\n\nChannel 0: before\n\nChannel 1: before\n\nChannel 0: 5PM.\n\nChannel 1: five.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Talk to you later, John. Thank you\n\nChannel 1: Yeah.\n\nChannel 0: so much.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.56,"end":3.9399998,"sentiment":"positive","sentiment_score":0.5211835026741027},{"text":"My name is Mary.","start":4.08,"end":5.12,"sentiment":"positive","sentiment_score":0.45682381838560104},{"text":"How may I help you?","start":5.12,"end":6.18,"sentiment":"positive","sentiment_score":0.3765901207923889}],"sentiment":"positive","sentiment_score":0.45115452791963306,"channel":0,"num_words":14,"start":2.56,"end":6.18},{"sentences":[{"text":"Hi, Mary.","start":8.32,"end":8.639999,"sentiment":"neutral","sentiment_score":0.22865328192710876},{"text":"Good morning.","start":8.639999,"end":9.38,"sentiment":"positive","sentiment_score":0.4210699647665024}],"sentiment":"neutral","sentiment_score":0.3248616233468056,"channel":1,"num_words":4,"start":8.32,"end":9.38},{"sentences":[{"text":"Good morning.","start":10.16,"end":10.82,"sentiment":"positive","sentiment_score":0.5047733336687088}],"sentiment":"positive","sentiment_score":0.5047733336687088,"channel":0,"num_words":2,"start":10.16,"end":10.82},{"sentences":[{"text":"How are you?","start":11.759999,"end":12.495,"sentiment":"positive","sentiment_score":0.38422419627507526}],"sentiment":"positive","sentiment_score":0.38422419627507526,"channel":1,"num_words":3,"start":11.759999,"end":12.495},{"sentences":[{"text":"I'm doing great.","start":13.285,"end":13.925,"sentiment":"positive","sentiment_score":0.6891234119733175},{"text":"Thank you so much for asking.","start":13.925,"end":15.045,"sentiment":"positive","sentiment_score":0.7350972791512808},{"text":"How are you doing today?","start":15.045,"end":16.185001,"sentiment":"positive","sentiment_score":0.43927165269851687}],"sentiment":"positive","sentiment_score":0.6195937267371586,"channel":0,"num_words":14,"start":13.285,"end":16.185001},{"sentences":[{"text":"So far so good.","start":17.855,"end":18.975,"sentiment":"positive","sentiment_score":0.4196660742163658},{"text":"I just asked for the number.","start":18.975,"end":23.634998,"sentiment":"neutral","sentiment_score":0.04927222306529681},{"text":"We have a number that we want to access our to redirect our phone numbers.","start":23.855,"end":31.859999,"sentiment":"neutral","sentiment_score":0.006630948868890604}],"sentiment":"neutral","sentiment_score":0.08295047473162413,"channel":1,"num_words":25,"start":17.855,"end":31.859999},{"sentences":[{"text":"Mhmm.","start":33.58,"end":34.08,"sentiment":"neutral","sentiment_score":0.006378061603754759}],"sentiment":"neutral","sentiment_score":0.006378061603754759,"channel":0,"num_words":1,"start":33.58,"end":34.08},{"sentences":[{"text":"Sure.","start":33.6,"end":34.1,"sentiment":"neutral","sentiment_score":0.018903834745287895},{"text":"So it's under Greevilia","start":34.64,"end":36.18,"sentiment":"neutral","sentiment_score":0.01159774512052536}],"sentiment":"neutral","sentiment_score":0.013058963045477868,"channel":1,"num_words":5,"start":33.6,"end":36.18},{"sentences":[{"text":"Mhmm.","start":38.155003,"end":38.655003,"sentiment":"neutral","sentiment_score":0.015875104814767838}],"sentiment":"neutral","sentiment_score":0.015875104814767838,"channel":0,"num_words":1,"start":38.155003,"end":38.655003},{"sentences":[{"text":"Greevilia services.","start":38.8,"end":39.94,"sentiment":"neutral","sentiment_score":0.01955782249569893}],"sentiment":"neutral","sentiment_score":0.01955782249569893,"channel":1,"num_words":2,"start":38.8,"end":39.94},{"sentences":[{"text":"Rivilius services.","start":41.675,"end":43.215,"sentiment":"neutral","sentiment_score":0.01926160231232643},{"text":"Just give me one second.","start":43.275,"end":44.315002,"sentiment":"neutral","sentiment_score":0.01240941248834133},{"text":"Is this an active account with Airtel?","start":44.315002,"end":46.335,"sentiment":"neutral","sentiment_score":0.01151912020785468}],"sentiment":"neutral","sentiment_score":0.012943150608667306,"channel":0,"num_words":14,"start":41.675,"end":46.335},{"sentences":[{"text":"Yep.","start":46.555,"end":47.055,"sentiment":"neutral","sentiment_score":0.02355341613292694}],"sentiment":"neutral","sentiment_score":0.02355341613292694,"channel":1,"num_words":1,"start":46.555,"end":47.055},{"sentences":[{"text":"Okay.","start":47.835,"end":48.155,"sentiment":"neutral","sentiment_score":0.02462389320135117},{"text":"Let me just go ahead and pull it up.","start":48.155,"end":50.075,"sentiment":"neutral","sentiment_score":0.022663319897320535},{"text":"One moment, please.","start":50.075,"end":51.06,"sentiment":"neutral","sentiment_score":0.014224985924859842},{"text":"And how may I address you?","start":52.5,"end":54.600002,"sentiment":"neutral","sentiment_score":0.007758962611357371}],"sentiment":"neutral","sentiment_score":0.016727500301050514,"channel":0,"num_words":19,"start":47.835,"end":54.600002},{"sentences":[{"text":"Because we want to access the the phone number, if we can have an option that we can redirect this phone to other phone number.","start":55.59,"end":64.09,"sentiment":"neutral","sentiment_score":-0.0029250185936689375}],"sentiment":"neutral","sentiment_score":-0.0029250185936689375,"channel":1,"num_words":25,"start":55.59,"end":64.09},{"sentences":[{"text":"One moment.","start":66.515,"end":67.335,"sentiment":"neutral","sentiment_score":0.006496685557067393},{"text":"May I have your name, please, for me to address your 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there, from our phone to another phone number.","start":113.69,"end":129.02501,"sentiment":"neutral","sentiment_score":-0.06718791994016345}],"sentiment":"neutral","sentiment_score":-0.07993104477536003,"channel":1,"num_words":53,"start":110.25,"end":129.02501},{"sentences":[{"text":"One moment, please.","start":132.36,"end":133.31999,"sentiment":"neutral","sentiment_score":-0.021920058876276016},{"text":"Hold on.","start":133.31999,"end":134.14,"sentiment":"neutral","sentiment_score":-0.012726324144750834},{"text":"Hello, John?","start":191.54001,"end":192.6,"sentiment":"neutral","sentiment_score":-0.006082845851778985},{"text":"What's the redirect?","start":194.90001,"end":197.24,"sentiment":"neutral","sentiment_score":-0.030256957436601322},{"text":"The phone number 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phone not the cell phone numb not the cell phone.","start":280.93,"end":284.13,"sentiment":"neutral","sentiment_score":-0.23721121464456832},{"text":"It's just really the phone itself.","start":284.13,"end":285.83,"sentiment":"neutral","sentiment_score":-0.1205622007449468},{"text":"So we have an office landline phone landline.","start":286.44998,"end":291.00998,"sentiment":"neutral","sentiment_score":-0.013427348108962178},{"text":"That's it's a landline phone.","start":291.00998,"end":292.805,"sentiment":"neutral","sentiment_score":-0.0041140016401186585},{"text":"And then that phone number there, we want it to redirect it to for example, if we don't have for example, our office is until five, so we want to redirect that phone number to our cell 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to you later, John.","start":740.7609,"end":741.96094,"sentiment":"neutral","sentiment_score":0.19716336131095885},{"text":"Thank you","start":741.96094,"end":742.28094,"sentiment":"positive","sentiment_score":0.834330290555954}],"sentiment":"positive","sentiment_score":0.3357925172895193,"channel":0,"num_words":8,"start":740.36096,"end":742.28094},{"sentences":[{"text":"Yeah.","start":742.245,"end":742.745,"sentiment":"positive","sentiment_score":0.6699841618537903}],"sentiment":"positive","sentiment_score":0.6699841618537903,"channel":1,"num_words":1,"start":742.245,"end":742.745},{"sentences":[{"text":"so much.","start":742.28094,"end":742.9409,"sentiment":"neutral","sentiment_score":0.3108827769756317}],"sentiment":"neutral","sentiment_score":0.3108827769756317,"channel":0,"num_words":2,"start":742.28094,"end":742.9409}]},"summary":{"result":"success","short":"The customer is calling Airtel to redirect their phone number to a new phone number. The representative asks for the customer's name and property, and then asks for the specific phone number to redirect the call to. The representative also asks for the customer's contact information and confirms that the call is being redirected to their personal mobile number. The call ends with the representative telling the customer to call back before 5 PM if they need to confirm the change."},"intents":{"segments":[{"text":"I just asked for the number. We have a number that we want to access our to redirect our phone numbers. Mhmm. Sure.","start_word":41,"end_word":63,"intents":[{"intent":"Access number","confidence_score":0.02040663},{"intent":"Access phone numbers","confidence_score":0.03447433},{"intent":"Access phone number","confidence_score":0.23081216}]},{"text":"May I have your name, please, for me to address your property? John.","start_word":132,"end_word":144,"intents":[{"intent":"Provide name","confidence_score":0.5801763}]},{"text":"We want to access because before, we are just doing the forwarding into our phones, just mhmm. in the physical phone. But now they are asking for a password. And I think I haven't tried that one really, but they just want me to to facilitate this issue about if we can access the web so that we can just configure from there, from our phone to another phone number. One moment, please.","start_word":200,"end_word":272,"intents":[{"intent":"Access website","confidence_score":0.020237043},{"intent":"Access web","confidence_score":0.07900487}]},{"text":"But now they are asking for a password. And I think I haven't tried that one really, but they just want me to to facilitate this issue about if we can access the web so that we can just configure from there, from our phone to another phone number. One moment, please.","start_word":221,"end_word":272,"intents":[{"intent":"Provide password","confidence_score":0.08333509}]},{"text":"also, requesting for redirecting the calls to your personal phone number might cost you before a lost call or missed calls because sometimes you're not in the office. Correct?","start_word":747,"end_word":775,"intents":[{"intent":"Request call redirection","confidence_score":0.09524124}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. How may I help you?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.45440903306007385},{"text":"Hi, Mary.","start_word":14,"end_word":15,"sentiment":"neutral","sentiment_score":0.22865328192710876},{"text":"Good morning. Good morning. How are you? I'm doing great. Thank you so much for asking. How are you doing today? So far so good.","start_word":16,"end_word":40,"sentiment":"positive","sentiment_score":0.5387391448020935},{"text":"I just asked for the number. We have a number that we want to access our to redirect our phone numbers. Mhmm. Sure. So it's under Greevilia Mhmm. Greevilia services. Rivilius services. Just give me one second. Is this an active account with Airtel? Yep. Okay. Let me just go ahead and pull it up. One moment, please. And how may I address you? Because we want to access the the phone number, if we can have an option that we can redirect this phone to other phone number. One moment. May I have your name, please, for me to address your property? John. Thank you so much, Chance. Give me one second. Hold on. Let me pull up the account. Can you provide the specific or the exact name on the account? I think it's Revelia Care Services. Thank you so much. And your concern is about wanting your Yeah. wanting We want to to act read yeah. We want to access because before, we are just doing the forwarding into our phones, just mhmm. in the physical phone. But now they are asking for a password. And I think I haven't tried that one really, but they just want me to to facilitate this issue about if we can access the web so that we can just configure from there, from our phone to another phone number. One moment, please. Hold on. Hello, John? What's the redirect? The phone number to I think it's redirect or call forwarding, something like that. You need to a specific phone number, like, are you Yes. referring to a VoIP system? Uh-huh. Just give me one second. Let me check first on our wait a second. Phone Can you tell me what is your number? I mean, what, yeah, I mean, what are you using for phones right now? Is it a mobile phone? No. No. We have a physical phone like the actual phone, really. Mhmm. Not not the the phone not the cell phone numb not the cell phone. It's just really the phone itself. So we have an office landline phone landline. That's it's a landline phone. And then that phone number there, we want it to redirect it to for example, if we don't have for example, our office is until five, so we want to redirect that phone number to our cell phones. To Sorry your about that. Okay. mobile phone instead, Yeah. your Yeah. specific Yeah. or direct phone number. Correct? Yeah. Yeah. Yeah. Okay. Please just give me one second. Let me just I'm just taking note here so that it's well annotated. Hold on. Is there any way that you could also verify the contact person Sure. for this account? I think it's Randy. Randy Susan.","start_word":41,"end_word":502,"sentiment":"neutral","sentiment_score":-0.016670526198849275},{"text":"And what thank you so much.","start_word":503,"end_word":508,"sentiment":"positive","sentiment_score":0.4495018422603607},{"text":"How about the company ID? Company ID? Mhmm. That's a good question. That is that is fine. Since I'm just asking some few questions. If because since we're making changes or might, you know, update on your account, I I I will need to verify the Yeah. That's it. Okay. So right now, Yeah. you have physical phone, but not the cell phone. Now you're ask I mean, what you are using right now is an office landline, and you want to redirect the the call if you're not in the office to your personal phone number. Correct? I got no bad phones. Yeah. Okay. Can you tell me how many office landline that you have? I think that's what I can remember. We have four, I think. I'm not really And that's all a office sure. landline. Yeah. I think we have four. I'm not really sure, but I think there's, like, four. No worries. It's fine. Let me just, I mean, add note as If I may ask, what happened updating your right now, have you lost calls or business because you're using that telephone only, not being redirected directed to your phone? I mean, if you're not in the office? Again, again, again. Sorry. Yeah. I'm just asking. Well, just out of I mean, for additional information as well. Of course, I'd know that you've been I mean, you've already have a landline. And, Mhmm. also, requesting for redirecting the calls to your personal phone number might cost you before a lost call or missed calls because sometimes you're not in the office. Correct? Yep. Yes. Yes. Yes. Mhmm. Okay. Hold on. Yeah. It's really, like, very important because we are, like, twenty four seven survey serve service. So Yeah. we yeah. Yeah. Sure. No worries. This is the only update that you want right now to have your office landline calls to be redirected to your personal mobile number if Yeah. anyone is not in Yep. the office. Correct? Yes. Yes. Thank you so much. Could you provide me your phone number, please? 1 Yep. 800 Mhmm. 957 Okay. 123. Thank you so much. And this is all for the four office landline. And I the think office so. landline received okay. Yep.","start_word":509,"end_word":885,"sentiment":"neutral","sentiment_score":-0.0033039831644694866},{"text":"Thank you so much for that information.","start_word":886,"end_word":892,"sentiment":"positive","sentiment_score":0.4427260756492615},{"text":"I'll go ahead and forward this to our technical support team. Please stay on the line. Okay? I'll get back to you soon. Thank you. Thank you so much, John. Hello, John? Yes. Yeah. Thank you so much for holding. I am trying to communicate with our technical support team how this being set up. Can I give you a call within the day or not? Or if you have a specific time wherein you know you are not busy and you can answer the phone, you can provide me your best callback number and the best time. Yeah. Just call me anytime because we we need it today. Oh, sure. No worries. I Yeah. have here Before your five. number. It's 0481951990. Yes. Correct? Yes. Yes. Thank you so much. Just Thank you, before John. five, And please. Just before before 5PM. five. Yeah. Yeah. Yeah. Yeah. Yeah. Talk to you later, John.","start_word":893,"end_word":1046,"sentiment":"neutral","sentiment_score":0.1520297648264216},{"text":"Thank you Yeah. so much.","start_word":1047,"end_word":1051,"sentiment":"positive","sentiment_score":0.7489947080612183}],"average":{"sentiment":"neutral","sentiment_score":0.04038588897041653}}}}