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Let me just check. Okay. Okay. Hang on. Let me just check your account. Hello, Jimmy? Yes. Thank you for waiting. May I have your concern again, please? Sorry. Okay. But may I know the result of this pizzas that you're getting? So So since the you activated the service yesterday, you're having a slow speed with Internet? Mhmm. So are you using your own router? Okay. Okay. Hang on. Let me just check your account again. Hello, Jimmy? Yes. Thank you for waiting. So upon checking on your end, there seems to be no issue with your Internet connection that's just showing online. So your main concern is you're having a slow speed when opening, like, an application. It's just loading. Mhmm. May I know what is that application? This is yeah. Mhmm. This is showing offline or it's just or if there's an error message saying? Is this also happening to your other devices or it's just an a specific device? Mhmm. Mhmm. Mhmm. Does this also happen on your phone? Have you tried it already? Yeah. Or let's try to, like, open an application if it would do the same error. Can we try to browse as well? Let's check. On your laptop, it's showing connected. Right? Do you have, like, other devices, like a computer that we can try wired as well? Yeah. Let's just to check. Mhmm. Yeah. Because the Internet is working fine with your phone. So I think there there might be just an issue with your laptop. But please do try it with other devices using wired as well, first to double check if maybe there's a problem with the connection when it's connected via wired via LAN cable. Yeah. And mhmm. Because they're locked up. Okay. Let me just check your order. So you ordered Supa Xtreme. Actually, the Supa Family Xtreme is only 250 over 50 MBPS. The 500 you ordered Supa Family Extreme, which is 250 over 50 MBPS only. The Supa Family Ultra is the 500 over 50 MBPS. Let me just have a look. Hang on. Okay. I see there's there's a mistake on the configuration on their end, but I can adjust this now. Yeah. Just give me a sec. Mhmm. Hello, Jimmy? Yes. Thank you for waiting. So we we did some changes on the configuration at our end. Sorry for that. Can you try to run the speed test again to check if we have the right speed now? Should be up 500 over 50 now. No. Which is seven five 100. But we did change it to 500 over 50 MBPS now. Yeah. Can we try to mhmm. Can we do restart the router, please? For it to detect the new speed. No. Your your network is under Supa. Yeah. Mhmm. Yeah. STTP. Okay. Let me just check on your Hello, Jimmy? Yes. Thank you for waiting. So regarding the latency, you have checked the service, and everything appears normal on your end. Although your laptop is connected by Ethernet, the connection is still passing through the router, so the router could still be affecting the latency. First, to confirm, we can do a direct test by connecting your laptop directly to the NTT box, the OND box. Okay. Okay. So your laptop is already working with Internet? I can't find out. Yeah. Mhmm. We can yeah. But if you still want, we can double still check the latency by doing a direct check to it. Because if the latency improves while connected directly to the NTD box, the router is likely causing the issue. If it remains high, we can investigate the network routing or destination server further. Just send us a screenshot, if ever, of the password. 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Good morning. This is Maureen from Airtel tech support. How can I assist you? Okay.\n\nCan I have your full name, please, for me to check your account? Okay. Is it okay if I put you on hold? Let me just check. Okay.\n\nOkay. Hang on. Let me just check your account. Hello, Jimmy? Yes.\n\nThank you for waiting. May I have your concern again, please? Sorry. Okay. But may I know the result of this pizzas that you're getting?\n\nSo So since the you activated the service yesterday, you're having a slow speed with Internet? Mhmm. So are you using your own router? Okay. Okay.\n\nHang on. Let me just check your account again. Hello, Jimmy? Yes. Thank you for waiting.\n\nSo upon checking on your end, there seems to be no issue with your Internet connection that's just showing online. So your main concern is you're having a slow speed when opening, like, an application. It's just loading. Mhmm. May I know what is that application?\n\nThis is yeah. Mhmm. This is showing offline or it's just or if there's an error message saying? Is this also happening to your other devices or it's just an a specific device? Mhmm.\n\nMhmm. Mhmm. Does this also happen on your phone? Have you tried it already? Yeah.\n\nOr let's try to, like, open an application if it would do the same error. Can we try to browse as well? Let's check. On your laptop, it's showing connected. Right?\n\nDo you have, like, other devices, like a computer that we can try wired as well? Yeah. Let's just to check. Mhmm. Yeah.\n\nBecause the Internet is working fine with your phone. So I think there there might be just an issue with your laptop. But please do try it with other devices using wired as well, first to double check if maybe there's a problem with the connection when it's connected via wired via LAN cable. Yeah. And mhmm.\n\nBecause they're locked up. Okay. Let me just check your order. So you ordered Supa Xtreme. Actually, the Supa Family Xtreme is only 250 over 50 MBPS.\n\nThe 500 you ordered Supa Family Extreme, which is 250 over 50 MBPS only. The Supa Family Ultra is the 500 over 50 MBPS. Let me just have a look. Hang on. Okay.\n\nI see there's there's a mistake on the configuration on their end, but I can adjust this now. Yeah. Just give me a sec. Mhmm. Hello, Jimmy?\n\nYes. Thank you for waiting. So we we did some changes on the configuration at our end. Sorry for that. Can you try to run the speed test again to check if we have the right speed now?\n\nShould be up 500 over 50 now. No. Which is seven five 100. But we did change it to 500 over 50 MBPS now. Yeah.\n\nCan we try to mhmm. Can we do restart the router, please? For it to detect the new speed. No. Your your network is under Supa.\n\nYeah. Mhmm. Yeah. STTP. Okay.\n\nLet me just check on your Hello, Jimmy? Yes. Thank you for waiting. So regarding the latency, you have checked the service, and everything appears normal on your end. Although your laptop is connected by Ethernet, the connection is still passing through the router, so the router could still be affecting the latency.\n\nFirst, to confirm, we can do a direct test by connecting your laptop directly to the NTT box, the OND box. Okay. Okay. So your laptop is already working with Internet? I can't find out.\n\nYeah. Mhmm. We can yeah. But if you still want, we can double still check the latency by doing a direct check to it. Because if the latency improves while connected directly to the NTD box, the router is likely causing the issue.\n\nIf it remains high, we can investigate the network routing or destination server further. Just send us a screenshot, if ever, of the password. Okay.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.07911519706249237},{"text":"Good morning.","start":0.48,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.25939415395259857},{"text":"This is Maureen from Airtel tech support.","start":1.1999999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.22198382232870376},{"text":"How can I assist you?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.16876289248466492},{"text":"Okay.","start":19.555,"end":20.035,"sentiment":"neutral","sentiment_score":-0.03263625502586365}],"sentiment":"neutral","sentiment_score":0.1851855292916298,"num_words":16,"start":0.24,"end":20.035},{"sentences":[{"text":"Can I have your full name, please, for me to check your account?","start":20.035,"end":22.855,"sentiment":"neutral","sentiment_score":0.011524860245677141},{"text":"Okay.","start":27.02,"end":27.52,"sentiment":"neutral","sentiment_score":0.01960371434688568},{"text":"Is it okay if I put you on hold?","start":27.66,"end":29.18,"sentiment":"neutral","sentiment_score":0.017053850098616548},{"text":"Let me just check.","start":29.18,"end":30.32,"sentiment":"neutral","sentiment_score":0.010455362498760223},{"text":"Okay.","start":33.58,"end":34.08,"sentiment":"neutral","sentiment_score":0.02885601669549942}],"sentiment":"neutral","sentiment_score":0.014056750539956349,"num_words":28,"start":20.035,"end":34.08},{"sentences":[{"text":"Okay.","start":39.995,"end":40.395,"sentiment":"neutral","sentiment_score":0.027730002999305725},{"text":"Hang on.","start":40.395,"end":40.795,"sentiment":"neutral","sentiment_score":0.020019909366965294},{"text":"Let me just check your account.","start":40.795,"end":42.335,"sentiment":"neutral","sentiment_score":0.028535826442142326},{"text":"Hello, Jimmy?","start":79.439995,"end":80.259995,"sentiment":"neutral","sentiment_score":0.15819863229990005},{"text":"Yes.","start":82.24,"end":82.56,"sentiment":"neutral","sentiment_score":0.1312052756547928}],"sentiment":"neutral","sentiment_score":0.057215610053390265,"num_words":12,"start":39.995,"end":82.56},{"sentences":[{"text":"Thank you for waiting.","start":82.56,"end":83.53999,"sentiment":"neutral","sentiment_score":0.3052803948521614},{"text":"May I have your concern again, please?","start":84.159996,"end":86.079994,"sentiment":"neutral","sentiment_score":0.07344110150422369},{"text":"Sorry.","start":86.079994,"end":86.579994,"sentiment":"neutral","sentiment_score":-0.17139661312103271},{"text":"Okay.","start":108.12,"end":108.520004,"sentiment":"neutral","sentiment_score":-0.07278071343898773},{"text":"But may I know the result of this pizzas that you're getting?","start":108.520004,"end":112.700005,"sentiment":"neutral","sentiment_score":-0.04222969400386015}],"sentiment":"neutral","sentiment_score":0.039371025413274766,"num_words":25,"start":82.56,"end":112.700005},{"sentences":[{"text":"So So since the you activated the service yesterday, you're having a slow speed with Internet?","start":117.175,"end":151.585,"sentiment":"neutral","sentiment_score":-0.2162844641134143},{"text":"Mhmm.","start":205.715,"end":206.215,"sentiment":"neutral","sentiment_score":-0.06014009565114975},{"text":"So are you using your own router?","start":206.355,"end":209.575,"sentiment":"neutral","sentiment_score":-0.011669141506510121},{"text":"Okay.","start":230.705,"end":231.205,"sentiment":"neutral","sentiment_score":0.05279233679175377},{"text":"Okay.","start":233.105,"end":233.345,"sentiment":"neutral","sentiment_score":0.04863195121288299}],"sentiment":"neutral","sentiment_score":-0.13465197015410432,"num_words":26,"start":117.175,"end":233.345},{"sentences":[{"text":"Hang on.","start":233.345,"end":233.745,"sentiment":"neutral","sentiment_score":0.03788232244551182},{"text":"Let me just check your account again.","start":233.745,"end":235.925,"sentiment":"neutral","sentiment_score":0.059113241732120514},{"text":"Hello, Jimmy?","start":392.87997,"end":393.94,"sentiment":"neutral","sentiment_score":0.10924272239208221},{"text":"Yes.","start":395.91998,"end":396.4,"sentiment":"neutral","sentiment_score":0.20375783741474152},{"text":"Thank you for waiting.","start":396.4,"end":397.53998,"sentiment":"positive","sentiment_score":0.4847857356071472}],"sentiment":"neutral","sentiment_score":0.17818397260271013,"num_words":16,"start":233.345,"end":397.53998},{"sentences":[{"text":"So upon checking on your end, there seems to be no issue with your Internet connection that's just showing online.","start":397.975,"end":405.035,"sentiment":"neutral","sentiment_score":0.18684570789337157},{"text":"So your main concern is you're having a slow speed when opening, like, an application.","start":406.135,"end":416.14,"sentiment":"negative","sentiment_score":-0.4365487078825633},{"text":"It's just loading.","start":416.76,"end":417.82,"sentiment":"negative","sentiment_score":-0.4616280297438304},{"text":"Mhmm.","start":421.0,"end":421.5,"sentiment":"neutral","sentiment_score":-0.06650182604789734},{"text":"May I know what is that application?","start":421.64,"end":424.94,"sentiment":"neutral","sentiment_score":-0.044335379132202694}],"sentiment":"neutral","sentiment_score":-0.09941413107773532,"num_words":46,"start":397.975,"end":424.94},{"sentences":[{"text":"This is yeah.","start":434.73502,"end":435.795,"sentiment":"neutral","sentiment_score":-0.18132724861303964},{"text":"Mhmm.","start":436.415,"end":436.915,"sentiment":"neutral","sentiment_score":-0.07266537845134735},{"text":"This is showing offline or it's just or if there's an error message saying?","start":437.855,"end":444.24002,"sentiment":"neutral","sentiment_score":-0.12079891668898719},{"text":"Is this also happening to your other devices or it's just an a specific device?","start":479.41,"end":484.895,"sentiment":"neutral","sentiment_score":-0.13618272493282954},{"text":"Mhmm.","start":490.07498,"end":490.57498,"sentiment":"neutral","sentiment_score":-0.05660244822502136}],"sentiment":"neutral","sentiment_score":-0.12962280235746326,"num_words":34,"start":434.73502,"end":490.57498},{"sentences":[{"text":"Mhmm.","start":493.35498,"end":493.85498,"sentiment":"neutral","sentiment_score":-0.060688212513923645},{"text":"Mhmm.","start":503.21002,"end":503.71002,"sentiment":"neutral","sentiment_score":-0.11483333259820938},{"text":"Does this also happen on your phone?","start":517.055,"end":519.79504,"sentiment":"neutral","sentiment_score":-0.09486305075032371},{"text":"Have you tried it already?","start":520.655,"end":522.115,"sentiment":"neutral","sentiment_score":-0.048449183255434035},{"text":"Yeah.","start":525.13,"end":525.63,"sentiment":"neutral","sentiment_score":-0.0004626139998435974}],"sentiment":"neutral","sentiment_score":-0.07215142870942752,"num_words":15,"start":493.35498,"end":525.63},{"sentences":[{"text":"Or let's try to, like, open an application if it would do the same error.","start":526.25,"end":532.43,"sentiment":"neutral","sentiment_score":-0.0395379430303971},{"text":"Can we try to browse as well?","start":597.575,"end":599.835,"sentiment":"neutral","sentiment_score":0.025936442826475416},{"text":"Let's check.","start":600.215,"end":601.035,"sentiment":"neutral","sentiment_score":0.009311681613326073},{"text":"On your laptop, it's showing connected.","start":611.67,"end":613.69,"sentiment":"neutral","sentiment_score":-0.017971161752939224},{"text":"Right?","start":613.83,"end":614.33,"sentiment":"neutral","sentiment_score":0.01201119739562273}],"sentiment":"neutral","sentiment_score":-0.01576472437309642,"num_words":31,"start":526.25,"end":614.33},{"sentences":[{"text":"Do you have, like, other devices, like a computer that we can try wired as well?","start":632.58997,"end":639.49,"sentiment":"neutral","sentiment_score":-0.06613623630255461},{"text":"Yeah.","start":644.77496,"end":645.25494,"sentiment":"neutral","sentiment_score":-0.05187447369098663},{"text":"Let's just to check.","start":645.25494,"end":647.115,"sentiment":"neutral","sentiment_score":-0.036659193225204945},{"text":"Mhmm.","start":660.18,"end":660.68,"sentiment":"neutral","sentiment_score":0.007683351635932922},{"text":"Yeah.","start":661.06,"end":661.46,"sentiment":"neutral","sentiment_score":0.02405075915157795}],"sentiment":"neutral","sentiment_score":-0.05325899637587692,"num_words":23,"start":632.58997,"end":661.46},{"sentences":[{"text":"Because the Internet is working fine with your phone.","start":661.46,"end":665.0,"sentiment":"neutral","sentiment_score":0.07264212643106778},{"text":"So I think there there might be just an issue with your laptop.","start":665.54,"end":670.84,"sentiment":"neutral","sentiment_score":-0.11715147357720596},{"text":"But please do try it with other devices using wired as well, first to double check if maybe there's a problem with the connection when it's connected via wired via LAN cable.","start":670.9,"end":685.02496,"sentiment":"neutral","sentiment_score":-0.07797602203208953},{"text":"Yeah.","start":685.96497,"end":686.37,"sentiment":"neutral","sentiment_score":0.03246733918786049},{"text":"And mhmm.","start":686.85,"end":691.33,"sentiment":"neutral","sentiment_score":-0.004389427602291107}],"sentiment":"neutral","sentiment_score":-0.058609372625748314,"num_words":57,"start":661.46,"end":691.33},{"sentences":[{"text":"Because they're locked up.","start":691.33,"end":692.45,"sentiment":"neutral","sentiment_score":-0.11287438869476318},{"text":"Okay.","start":692.45,"end":692.95,"sentiment":"neutral","sentiment_score":-0.0000234898179769516},{"text":"Let me just check your order.","start":737.055,"end":739.075,"sentiment":"neutral","sentiment_score":0.014494729538758596},{"text":"So you ordered Supa Xtreme.","start":739.72003,"end":741.66003,"sentiment":"neutral","sentiment_score":0.0466499924659729},{"text":"Actually, the Supa Family Xtreme is only 250 over 50 MBPS.","start":743.4,"end":750.7,"sentiment":"neutral","sentiment_score":0.07603783871639859}],"sentiment":"neutral","sentiment_score":0.026115315586880402,"num_words":27,"start":691.33,"end":750.7},{"sentences":[{"text":"The 500 you ordered Supa Family Extreme, which is 250 over 50 MBPS only.","start":752.52,"end":762.885,"sentiment":"neutral","sentiment_score":-0.04299959859677723},{"text":"The Supa Family Ultra is the 500 over 50 MBPS.","start":763.825,"end":768.085,"sentiment":"neutral","sentiment_score":0.011390752391889691},{"text":"Let me just have a look.","start":778.36,"end":780.22,"sentiment":"neutral","sentiment_score":0.006286451282600562},{"text":"Hang on.","start":781.24,"end":781.725,"sentiment":"neutral","sentiment_score":-0.031967153772711754},{"text":"Okay.","start":818.815,"end":819.135,"sentiment":"neutral","sentiment_score":-0.03667612373828888}],"sentiment":"neutral","sentiment_score":-0.01669632060679071,"num_words":33,"start":752.52,"end":819.135},{"sentences":[{"text":"I see there's there's a mistake on the configuration on their end, but I can adjust this now.","start":819.135,"end":830.47003,"sentiment":"neutral","sentiment_score":-0.1261135366641813},{"text":"Yeah.","start":830.47003,"end":830.97003,"sentiment":"neutral","sentiment_score":-0.010288359597325323},{"text":"Just give me a sec.","start":831.83,"end":833.21,"sentiment":"neutral","sentiment_score":-0.0075834039598703384},{"text":"Mhmm.","start":833.27,"end":833.77,"sentiment":"neutral","sentiment_score":-0.0037190853618085384},{"text":"Hello, Jimmy?","start":1106.62,"end":1107.6,"sentiment":"neutral","sentiment_score":0.06342174112796783}],"sentiment":"neutral","sentiment_score":-0.0813009126836227,"num_words":27,"start":819.135,"end":1107.6},{"sentences":[{"text":"Yes.","start":1109.42,"end":1109.74,"sentiment":"neutral","sentiment_score":0.17030830681324005},{"text":"Thank you for waiting.","start":1109.74,"end":1111.1,"sentiment":"positive","sentiment_score":0.41160111874341965},{"text":"So we we did some changes on the configuration at our end.","start":1111.1,"end":1116.38,"sentiment":"neutral","sentiment_score":0.08319210540503263},{"text":"Sorry for that.","start":1116.38,"end":1117.4401,"sentiment":"neutral","sentiment_score":-0.06453710794448853},{"text":"Can you try to run the speed test again to check if we have the right speed now?","start":1118.245,"end":1124.105,"sentiment":"neutral","sentiment_score":0.03058187963647975}],"sentiment":"neutral","sentiment_score":0.08347054095448632,"num_words":38,"start":1109.42,"end":1124.105},{"sentences":[{"text":"Should be up 500 over 50 now.","start":1127.205,"end":1129.785,"sentiment":"neutral","sentiment_score":0.029242401676518575},{"text":"No.","start":1142.365,"end":1142.865,"sentiment":"neutral","sentiment_score":-0.28612270951271057},{"text":"Which is seven five 100.","start":1156.445,"end":1157.88,"sentiment":"neutral","sentiment_score":-0.025582805275917053},{"text":"But we did change it to 500 over 50 MBPS now.","start":1165.32,"end":1171.26,"sentiment":"neutral","sentiment_score":0.04383068125356327},{"text":"Yeah.","start":1186.455,"end":1186.86,"sentiment":"neutral","sentiment_score":0.007409334182739258}],"sentiment":"neutral","sentiment_score":0.01120827615261078,"num_words":25,"start":1127.205,"end":1186.86},{"sentences":[{"text":"Can we try to mhmm.","start":1187.42,"end":1190.7999,"sentiment":"neutral","sentiment_score":-0.037669377774000166},{"text":"Can we do restart the router, please?","start":1191.34,"end":1194.5599,"sentiment":"neutral","sentiment_score":-0.011480044307453292},{"text":"For it to detect the new speed.","start":1199.195,"end":1201.935,"sentiment":"neutral","sentiment_score":0.01986918891114848},{"text":"No.","start":1235.595,"end":1235.835,"sentiment":"neutral","sentiment_score":-0.10212454199790956},{"text":"Your your network is under Supa.","start":1235.835,"end":1238.27,"sentiment":"neutral","sentiment_score":-0.05632172835369905}],"sentiment":"neutral","sentiment_score":-0.021910684183239937,"num_words":26,"start":1187.42,"end":1238.27},{"sentences":[{"text":"Yeah.","start":1240.49,"end":1240.99,"sentiment":"neutral","sentiment_score":0.008135516196489334},{"text":"Mhmm.","start":1248.81,"end":1249.13,"sentiment":"neutral","sentiment_score":0.010217007249593736},{"text":"Yeah.","start":1249.13,"end":1249.545,"sentiment":"neutral","sentiment_score":0.02206335961818695},{"text":"STTP.","start":1253.145,"end":1253.645,"sentiment":"neutral","sentiment_score":0.004741216078400612},{"text":"Okay.","start":1359.365,"end":1359.865,"sentiment":"neutral","sentiment_score":0.06727255880832672}],"sentiment":"neutral","sentiment_score":0.02248593159019947,"num_words":5,"start":1240.49,"end":1359.865},{"sentences":[{"text":"Let me just check on your Hello, Jimmy?","start":1376.04,"end":1786.04,"sentiment":"neutral","sentiment_score":-0.040989433880895376},{"text":"Yes.","start":1788.34,"end":1788.84,"sentiment":"neutral","sentiment_score":0.15559986233711243},{"text":"Thank you for waiting.","start":1789.395,"end":1790.4551,"sentiment":"positive","sentiment_score":0.3585057556629181},{"text":"So regarding the latency, you have checked the service, and everything appears normal on your end.","start":1790.5951,"end":1797.4751,"sentiment":"neutral","sentiment_score":-0.030345188919454813},{"text":"Although your laptop is connected by Ethernet, the connection is still passing through the router, so the router could still be affecting the latency.","start":1797.4751,"end":1806.01,"sentiment":"neutral","sentiment_score":-0.31682989684243995}],"sentiment":"neutral","sentiment_score":-0.1288251534526078,"num_words":53,"start":1376.04,"end":1806.01},{"sentences":[{"text":"First, to confirm, we can do a direct test by connecting your laptop directly to the NTT box, the OND box.","start":1806.47,"end":1818.565,"sentiment":"neutral","sentiment_score":0.006349523773505574},{"text":"Okay.","start":1829.09,"end":1829.59,"sentiment":"neutral","sentiment_score":0.25818076729774475},{"text":"Okay.","start":1834.21,"end":1834.71,"sentiment":"neutral","sentiment_score":0.07562310993671417},{"text":"So your laptop is already working with Internet?","start":1835.01,"end":1840.15,"sentiment":"neutral","sentiment_score":0.04424505587667227},{"text":"I can't find out.","start":1841.745,"end":1848.625,"sentiment":"neutral","sentiment_score":-0.1640860252082348}],"sentiment":"neutral","sentiment_score":0.004707434933100428,"num_words":35,"start":1806.47,"end":1848.625},{"sentences":[{"text":"Yeah.","start":1848.625,"end":1849.125,"sentiment":"neutral","sentiment_score":-0.0456167533993721},{"text":"Mhmm.","start":1849.1849,"end":1849.6849,"sentiment":"neutral","sentiment_score":-0.03418046608567238},{"text":"We can yeah.","start":1849.745,"end":1853.345,"sentiment":"neutral","sentiment_score":-0.0498365064462026},{"text":"But if you still want, we can double still check the latency by doing a direct check to it.","start":1853.345,"end":1862.2201,"sentiment":"neutral","sentiment_score":-0.09048656433036453},{"text":"Because if the latency improves while connected directly to the NTD box, the router is likely causing the issue.","start":1862.76,"end":1870.06,"sentiment":"negative","sentiment_score":-0.36852081982713}],"sentiment":"neutral","sentiment_score":-0.2081499311120011,"num_words":43,"start":1848.625,"end":1870.06},{"sentences":[{"text":"If it remains high, we can investigate the network routing or destination server further.","start":1870.365,"end":1875.905,"sentiment":"neutral","sentiment_score":0.053947348945907185},{"text":"Just send us a screenshot, if ever, of the password.","start":1876.285,"end":1880.205,"sentiment":"neutral","sentiment_score":-0.016649530827999116},{"text":"Okay.","start":1880.205,"end":1880.705,"sentiment":"neutral","sentiment_score":0.01810302399098873}],"sentiment":"neutral","sentiment_score":0.024274824038147926,"num_words":25,"start":1870.365,"end":1880.705}]}}]},{"alternatives":[{"transcript":"Hello. Good morning. Hey, I just set up my Internet with you guys, and then my speed and my latency is, like, wigging out. Yep. Jimmy Tanowski. Yep. So Jimmy, j I, n n, y, Tanawski, t a I n a w s k y j. Mhmm. Excellent. Hello? Yeah. So I've, like, just I've got nothing. Like, it's failing to load web pages. It's very low latency. It's can't do a speed test. It's, like, 200 down and 50 up even though I've purchased your highest ranking one, which can go up to a gig. Yeah. I can't even do a speed test at the moment. So I could do them before. I could I could do them just before, but now I can't even do a speed test. So it was, like, 250. It was doing okay, but the latency was really high. It was saying, like, 200 MS, and I'm getting nothing at the moment. I should have activated the service a few days ago, but I just plugged in a new router and so forth. But I was thinking about the same speeds on the other router yesterday. It's the it's the ping it's the ping that's got me worried and the failure to load. Like, I can't load applications. It can't update applications like Teams, anything, really. Sometimes they'll do a speed test here and there, and then it'll fall off. Like, right now, I just did a speed test of 200 at 50. So 200 of the 50 at 30 ping, which I think is pretty high considering the area I'm in. And, yeah, I can't load into applications. I can't update applications. It's failing to update applications. Yep. I was using the router suggested to me by your I'm using the router suggested to me by your after hours support last night, which is an Asus Wi Fi six router from JB Hi Fi. Yep. Hello? Yeah. I can't do anything at the moment. Teams. Microsoft Teams. Discord. Any application on my PC doesn't doesn't log doesn't log me in. It's so for Discord, it's in a constant boot loop checking for updates, so it's not receiving the updates. For Teams, it says loading latest update, and so it's not receiving its update. Steam even is having a similar issue where it's not loading. And when I search something in my browser like Microsoft or sorry. Google or Firefox or whatever, it's constantly loading the page. Well, I only have my laptop plugged into the router, so it's direct connection because I was setting up the router. But, yeah, the the speeds aren't there, and it's just I mean, these these routers nowadays are pretty plug and play. So it's just, yeah, having it says I'm connected, but it's just, like, not it's giving me so even when I do a speed test, it's saying a latency test error. Let me do a speed test on my phone. It's this one. It's completely closing up. There's no previous dialogue. Yeah. So it seems to be working okay ish on the phone. The speeds are still not what I thought they'd be with the one gig connection, but that could be because of traffic. Yep. Mhmm. Not sure what I'm saying. Yep. So the phone seems okay. It's just the yeah. The wired isn't doing too well. Firewall could be locking or server might be having issues. I can't plug in the computer right now. Maybe I can actually. I'll try to sort it out on my end because it could just be config on the router, maybe. Yeah. Yep. Yeah. I'll I'll give it a go. Anyway, I can test test test the laptop with wireless. That's something I could do. Let's do a wireless connection. Are the speeds meant to be that low, though? Because I did purchase the the gig plan, which says 500 or if not more. Maybe $120 is, but the speeds are, like, 200 over 50, which is yeah. It's what? Sorry. You don't know selected the top one? Oh, I selected the top one. Tripping. Okay. Okay. No worries. Hello? Yep. Yep. 200 over 50. Yeah. I'm still getting the yeah. Because I got your Superboost plan. I don't know if I'm on the wrong plan because I'm looking at your NBN plans. I don't know if I'm looking at the right thing, but you have, like, the NBN MDN extreme plan, which is what I your your plans are different on the site to what I signed up for. So I I don't know what I'm on. Not still two zero one two hundred ish, and the ping's still at, like, 30 when it should, realistically, with the area I'm in, my ping should be super low. It should be, like, one. Yeah. It's still saying it's still saying Yeah. I'll do that. Gonna restart. Am I on an NBN plan? Okay. So it's a particular network speed thing for their super stuff, which is it's still fiber, though. Right? Like, fiber to the premises. Yeah. No worries. Yep. Super Network. Yes. Because they four CTs, they're obligated stuff. Just come back online. Still loading. Web page not loading. It's still booting up. It's sweet last time. Alright. So letting let's go speed test. Let's regen the page. Oh, she's climbing. Getting about 400 ish at the moment, which is fine because I assume it's gonna be around the same speed. Is there anything I can do to get that latency lower? I think I went with the Superfamily UltraRiot, which is a tough one. Alright. That looks about right. Hello? Okay. Yeah. Look. It's saying 30. It's saying 30. I'm just used to lowest like, lower latency. I think thirty is fine. Look. I'm not too worried. It looks pretty good. The speeds are fine. It seems to be loading fine now, so I'm good with that. Yeah. Yeah. Yeah. The laptop's working. It's just that latency was, like, 30. And I was like, oh, well, I feel like it should be lower considering the place I'm in. But if it look. If 30 is the lowest it goes, then that's fine. Yeah. Alright. It's I'll do that now. Just give me a second. Leave that both in there. Take this 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Good morning. Hey, I just set up my Internet with you guys, and then my speed and my latency is, like, wigging out. Yep. Jimmy Tanowski.\n\nYep. So Jimmy, j I, n n, y, Tanawski, t a I n a w s k y j. Mhmm. Excellent. Hello?\n\nYeah. So I've, like, just I've got nothing. Like, it's failing to load web pages. It's very low latency. It's can't do a speed test.\n\nIt's, like, 200 down and 50 up even though I've purchased your highest ranking one, which can go up to a gig. Yeah. I can't even do a speed test at the moment. So I could do them before. I could I could do them just before, but now I can't even do a speed test.\n\nSo it was, like, 250. It was doing okay, but the latency was really high. It was saying, like, 200 MS, and I'm getting nothing at the moment. I should have activated the service a few days ago, but I just plugged in a new router and so forth. But I was thinking about the same speeds on the other router yesterday.\n\nIt's the it's the ping it's the ping that's got me worried and the failure to load. Like, I can't load applications. It can't update applications like Teams, anything, really. Sometimes they'll do a speed test here and there, and then it'll fall off. Like, right now, I just did a speed test of 200 at 50.\n\nSo 200 of the 50 at 30 ping, which I think is pretty high considering the area I'm in. And, yeah, I can't load into applications. I can't update applications. It's failing to update applications. Yep.\n\nI was using the router suggested to me by your I'm using the router suggested to me by your after hours support last night, which is an Asus Wi Fi six router from JB Hi Fi. Yep. Hello? Yeah. I can't do anything at the moment.\n\nTeams. Microsoft Teams. Discord. Any application on my PC doesn't doesn't log doesn't log me in. It's so for Discord, it's in a constant boot loop checking for updates, so it's not receiving the updates.\n\nFor Teams, it says loading latest update, and so it's not receiving its update. Steam even is having a similar issue where it's not loading. And when I search something in my browser like Microsoft or sorry. Google or Firefox or whatever, it's constantly loading the page. Well, I only have my laptop plugged into the router, so it's direct connection because I was setting up the router.\n\nBut, yeah, the the speeds aren't there, and it's just I mean, these these routers nowadays are pretty plug and play. So it's just, yeah, having it says I'm connected, but it's just, like, not it's giving me so even when I do a speed test, it's saying a latency test error. Let me do a speed test on my phone. It's this one. It's completely closing up.\n\nThere's no previous dialogue. Yeah. So it seems to be working okay ish on the phone. The speeds are still not what I thought they'd be with the one gig connection, but that could be because of traffic. Yep.\n\nMhmm. Not sure what I'm saying. Yep. So the phone seems okay. It's just the yeah.\n\nThe wired isn't doing too well. Firewall could be locking or server might be having issues. I can't plug in the computer right now. Maybe I can actually. I'll try to sort it out on my end because it could just be config on the router, maybe.\n\nYeah. Yep. Yeah. I'll I'll give it a go. Anyway, I can test test test the laptop with wireless.\n\nThat's something I could do. Let's do a wireless connection. Are the speeds meant to be that low, though? Because I did purchase the the gig plan, which says 500 or if not more. Maybe $120 is, but the speeds are, like, 200 over 50, which is yeah.\n\nIt's what? Sorry. You don't know selected the top one? Oh, I selected the top one. Tripping.\n\nOkay. Okay. No worries. Hello? Yep.\n\nYep. 200 over 50. Yeah. I'm still getting the yeah. Because I got your Superboost plan.\n\nI don't know if I'm on the wrong plan because I'm looking at your NBN plans. I don't know if I'm looking at the right thing, but you have, like, the NBN MDN extreme plan, which is what I your your plans are different on the site to what I signed up for. So I I don't know what I'm on. Not still two zero one two hundred ish, and the ping's still at, like, 30 when it should, realistically, with the area I'm in, my ping should be super low. It should be, like, one.\n\nYeah. It's still saying it's still saying Yeah. I'll do that. Gonna restart. Am I on an NBN plan?\n\nOkay. So it's a particular network speed thing for their super stuff, which is it's still fiber, though. Right? Like, fiber to the premises. Yeah.\n\nNo worries. Yep. Super Network. Yes. Because they four CTs, they're obligated stuff.\n\nJust come back online. Still loading. Web page not loading. It's still booting up. It's sweet last time.\n\nAlright. So letting let's go speed test. Let's regen the page. Oh, she's climbing. Getting about 400 ish at the moment, which is fine because I assume it's gonna be around the same speed.\n\nIs there anything I can do to get that latency lower? I think I went with the Superfamily UltraRiot, which is a tough one. Alright. That looks about right. Hello?\n\nOkay. Yeah. Look. It's saying 30. It's saying 30.\n\nI'm just used to lowest like, lower latency. I think thirty is fine. Look. I'm not too worried. It looks pretty good.\n\nThe speeds are fine. It seems to be loading fine now, so I'm good with that. Yeah. Yeah. Yeah.\n\nThe laptop's working. It's just that latency was, like, 30. And I was like, oh, well, I feel like it should be lower considering the place I'm in. But if it look. If 30 is the lowest it goes, then that's fine.\n\nYeah. Alright. It's I'll do that now. Just give me a second. Leave that both in there.\n\nTake this one.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.18268081545829773},{"text":"Good morning.","start":2.24,"end":2.98,"sentiment":"positive","sentiment_score":0.35942021012306213},{"text":"Hey, I just set up my Internet with you guys, and then my speed and my latency is, like, wigging out.","start":6.72,"end":14.66,"sentiment":"neutral","sentiment_score":-0.23289391345211438},{"text":"Yep.","start":23.605,"end":24.105,"sentiment":"neutral","sentiment_score":0.010130270384252071},{"text":"Jimmy Tanowski.","start":24.325,"end":25.145,"sentiment":"neutral","sentiment_score":0.005788655253127217}],"sentiment":"neutral","sentiment_score":-0.1469460505888694,"num_words":27,"start":2.0,"end":25.145},{"sentences":[{"text":"Yep.","start":32.489998,"end":32.989998,"sentiment":"neutral","sentiment_score":0.025089723989367485},{"text":"So Jimmy, j I, n n, y, Tanawski, t a I n a w s k y j.","start":33.53,"end":39.47,"sentiment":"neutral","sentiment_score":0.015963451678140297},{"text":"Mhmm.","start":41.93,"end":42.17,"sentiment":"neutral","sentiment_score":0.05126418173313141},{"text":"Excellent.","start":42.17,"end":42.67,"sentiment":"neutral","sentiment_score":0.27816903591156006},{"text":"Hello?","start":80.995,"end":81.495,"sentiment":"neutral","sentiment_score":0.10809648036956788}],"sentiment":"neutral","sentiment_score":0.03408916146409782,"num_words":22,"start":32.489998,"end":81.495},{"sentences":[{"text":"Yeah.","start":87.04,"end":87.439995,"sentiment":"neutral","sentiment_score":-0.19315308332443237},{"text":"So I've, like, just I've got nothing.","start":87.439995,"end":90.799995,"sentiment":"negative","sentiment_score":-0.3602487232003893},{"text":"Like, it's failing to load web pages.","start":90.799995,"end":93.299995,"sentiment":"negative","sentiment_score":-0.4447557159832546},{"text":"It's very low latency.","start":93.52,"end":95.38,"sentiment":"negative","sentiment_score":-0.4969685673713684},{"text":"It's can't do a speed test.","start":95.759995,"end":97.78,"sentiment":"negative","sentiment_score":-0.42562235891819}],"sentiment":"negative","sentiment_score":-0.41479170322418213,"num_words":25,"start":87.04,"end":97.78},{"sentences":[{"text":"It's, like, 200 down and 50 up even though I've purchased your highest ranking one, which can go up to a gig.","start":98.885,"end":105.145,"sentiment":"neutral","sentiment_score":-0.20392743227156726},{"text":"Yeah.","start":113.700005,"end":113.94,"sentiment":"neutral","sentiment_score":-0.19169935584068296},{"text":"I can't even do a speed test at the moment.","start":113.94,"end":116.36,"sentiment":"neutral","sentiment_score":-0.26375669091939924},{"text":"So I could do them before.","start":118.5,"end":119.78,"sentiment":"neutral","sentiment_score":-0.16544174899657568},{"text":"I could I could do them just before, but now I can't even do a speed test.","start":119.78,"end":123.64,"sentiment":"neutral","sentiment_score":-0.17417185315314462}],"sentiment":"neutral","sentiment_score":-0.20123646022485836,"num_words":56,"start":98.885,"end":123.64},{"sentences":[{"text":"So it was, like, 250.","start":128.435,"end":130.195,"sentiment":"neutral","sentiment_score":-0.1588350996375084},{"text":"It was doing okay, but the latency was really high.","start":130.195,"end":133.175,"sentiment":"neutral","sentiment_score":-0.283339250087738},{"text":"It was saying, like, 200 MS, and I'm getting nothing at the moment.","start":133.235,"end":141.175,"sentiment":"negative","sentiment_score":-0.38283761418782747},{"text":"I should have activated the service a few days ago, but I just plugged in a new router and so forth.","start":153.52,"end":160.89499,"sentiment":"neutral","sentiment_score":-0.13570437828699747},{"text":"But I was thinking about the same speeds on the other router yesterday.","start":160.89499,"end":164.03499,"sentiment":"neutral","sentiment_score":-0.19100324694926923}],"sentiment":"neutral","sentiment_score":-0.2247950183528085,"num_words":62,"start":128.435,"end":164.03499},{"sentences":[{"text":"It's the it's the ping it's the ping that's got me worried and the failure to load.","start":166.7,"end":171.73999,"sentiment":"negative","sentiment_score":-0.38864854854695935},{"text":"Like, I can't load applications.","start":171.73999,"end":173.12,"sentiment":"negative","sentiment_score":-0.3614427030086517},{"text":"It can't update applications like Teams, anything, really.","start":174.37999,"end":179.77501,"sentiment":"neutral","sentiment_score":-0.29912007600069046},{"text":"Sometimes they'll do a speed test here and there, and then it'll fall off.","start":180.155,"end":184.015,"sentiment":"neutral","sentiment_score":-0.2528575786522457},{"text":"Like, right now, I just did a speed test of 200 at 50.","start":185.35501,"end":188.475,"sentiment":"neutral","sentiment_score":0.0030906123037521657}],"sentiment":"neutral","sentiment_score":-0.2510004840268378,"num_words":57,"start":166.7,"end":188.475},{"sentences":[{"text":"So 200 of the 50 at 30 ping, which I think is pretty high considering the area I'm in.","start":188.475,"end":195.09,"sentiment":"neutral","sentiment_score":-0.2382398043808184},{"text":"And, yeah, I can't load into applications.","start":197.81,"end":199.67,"sentiment":"negative","sentiment_score":-0.5345189911978585},{"text":"I can't update applications.","start":200.61,"end":201.91,"sentiment":"negative","sentiment_score":-0.5137711614370346},{"text":"It's failing to update applications.","start":202.37,"end":203.91,"sentiment":"negative","sentiment_score":-0.538798987865448},{"text":"Yep.","start":210.89499,"end":211.39499,"sentiment":"neutral","sentiment_score":0.07282866537570953}],"sentiment":"negative","sentiment_score":-0.3595677817033397,"num_words":36,"start":188.475,"end":211.39499},{"sentences":[{"text":"I was using the router suggested to me by your I'm using the router suggested to me by your after hours support last night, which is an Asus Wi Fi six router from JB Hi Fi.","start":211.61499,"end":237.245,"sentiment":"neutral","sentiment_score":0.09144376621892054},{"text":"Yep.","start":237.245,"end":237.495,"sentiment":"neutral","sentiment_score":0.08665725588798523},{"text":"Hello?","start":394.78,"end":395.28,"sentiment":"neutral","sentiment_score":0.06621265411376953},{"text":"Yeah.","start":417.47498,"end":417.875,"sentiment":"neutral","sentiment_score":-0.3237107992172241},{"text":"I can't do anything at the moment.","start":417.875,"end":419.815,"sentiment":"negative","sentiment_score":-0.4793960579804012}],"sentiment":"neutral","sentiment_score":-0.00510081980863343,"num_words":46,"start":211.61499,"end":419.815},{"sentences":[{"text":"Teams.","start":427.4,"end":427.9,"sentiment":"neutral","sentiment_score":-0.054474204778671265},{"text":"Microsoft Teams.","start":428.92,"end":429.98,"sentiment":"neutral","sentiment_score":-0.061511678621172905},{"text":"Discord.","start":430.6,"end":431.1,"sentiment":"neutral","sentiment_score":-0.19127288460731504},{"text":"Any application on my PC doesn't doesn't log doesn't log me in.","start":431.4,"end":436.13998,"sentiment":"neutral","sentiment_score":-0.20525768026709557},{"text":"It's so for Discord, it's in a constant boot loop checking for updates, so it's not receiving the updates.","start":442.155,"end":451.935,"sentiment":"neutral","sentiment_score":-0.25145855820492696}],"sentiment":"neutral","sentiment_score":-0.21741643473505973,"num_words":35,"start":427.4,"end":451.935},{"sentences":[{"text":"For Teams, it says loading latest update, and so it's not receiving its update.","start":453.27,"end":459.29,"sentiment":"neutral","sentiment_score":-0.2662830406001636},{"text":"Steam even is having a similar issue where it's not loading.","start":459.99,"end":465.05,"sentiment":"negative","sentiment_score":-0.3858595842664892},{"text":"And when I search something in my browser like Microsoft or sorry.","start":465.59,"end":472.115,"sentiment":"neutral","sentiment_score":-0.2768975670138995},{"text":"Google or Firefox or whatever, it's constantly loading the page.","start":472.115,"end":477.095,"sentiment":"negative","sentiment_score":-0.3354800581932068},{"text":"Well, I only have my laptop plugged into the router, so it's direct connection because I was setting up the router.","start":485.78,"end":492.68002,"sentiment":"neutral","sentiment_score":-0.0773434569793088}],"sentiment":"neutral","sentiment_score":-0.23932649967644146,"num_words":68,"start":453.27,"end":492.68002},{"sentences":[{"text":"But, yeah, the the speeds aren't there, and it's just I mean, these these routers nowadays are pretty plug and play.","start":494.425,"end":502.525,"sentiment":"neutral","sentiment_score":-0.21051497544561112},{"text":"So it's just, yeah, having it says I'm connected, but it's just, like, not it's giving me so even when I do a speed test, it's saying a latency test error.","start":504.265,"end":513.92,"sentiment":"neutral","sentiment_score":-0.25924340395196793},{"text":"Let me do a speed test on my phone.","start":522.36505,"end":524.465,"sentiment":"neutral","sentiment_score":-0.020015379569182794},{"text":"It's this one.","start":557.625,"end":559.085,"sentiment":"neutral","sentiment_score":-0.1935221403837204},{"text":"It's completely closing up.","start":561.78503,"end":563.55,"sentiment":"negative","sentiment_score":-0.343652606010437}],"sentiment":"neutral","sentiment_score":-0.21459816570859402,"num_words":68,"start":494.425,"end":563.55},{"sentences":[{"text":"There's no previous dialogue.","start":563.70996,"end":572.51,"sentiment":"neutral","sentiment_score":-0.19954769685864449},{"text":"Yeah.","start":572.51,"end":572.75,"sentiment":"neutral","sentiment_score":-0.003331046551465988},{"text":"So it seems to be working okay ish on the phone.","start":572.75,"end":576.13,"sentiment":"neutral","sentiment_score":0.2471685545011},{"text":"The speeds are still not what I thought they'd be with the one gig connection, but that could be because of traffic.","start":576.58997,"end":584.03503,"sentiment":"neutral","sentiment_score":-0.2944407273422588},{"text":"Yep.","start":593.73,"end":594.23,"sentiment":"neutral","sentiment_score":0.02143336646258831}],"sentiment":"neutral","sentiment_score":-0.11638282998823203,"num_words":39,"start":563.70996,"end":594.23},{"sentences":[{"text":"Mhmm.","start":608.565,"end":609.065,"sentiment":"neutral","sentiment_score":0.005057872273027897},{"text":"Not sure what I'm saying.","start":611.84503,"end":612.985,"sentiment":"neutral","sentiment_score":-0.030935825780034065},{"text":"Yep.","start":616.005,"end":616.505,"sentiment":"neutral","sentiment_score":0.030018970370292664},{"text":"So the phone seems okay.","start":620.165,"end":621.945,"sentiment":"neutral","sentiment_score":0.0721769541501999},{"text":"It's just the yeah.","start":622.005,"end":622.965,"sentiment":"neutral","sentiment_score":-0.03697826433926821}],"sentiment":"neutral","sentiment_score":0.005835589196067303,"num_words":16,"start":608.565,"end":622.965},{"sentences":[{"text":"The wired isn't doing too well.","start":622.965,"end":629.01996,"sentiment":"neutral","sentiment_score":-0.3076536109050115},{"text":"Firewall could be locking or server might be having issues.","start":629.01996,"end":631.92,"sentiment":"negative","sentiment_score":-0.3458541572093964},{"text":"I can't plug in the computer right now.","start":641.145,"end":643.885,"sentiment":"neutral","sentiment_score":-0.2477103006094694},{"text":"Maybe I can actually.","start":645.705,"end":646.84503,"sentiment":"neutral","sentiment_score":-0.03833122365176678},{"text":"I'll try to sort it out on my end because it could just be config on the router, maybe.","start":651.84,"end":659.86,"sentiment":"neutral","sentiment_score":-0.078335582033584}],"sentiment":"neutral","sentiment_score":-0.18995418288606278,"num_words":47,"start":622.965,"end":659.86},{"sentences":[{"text":"Yeah.","start":665.795,"end":666.295,"sentiment":"neutral","sentiment_score":0.0004624277353286743},{"text":"Yep.","start":676.275,"end":676.775,"sentiment":"neutral","sentiment_score":-0.03016972541809082},{"text":"Yeah.","start":682.95,"end":683.45,"sentiment":"neutral","sentiment_score":-0.017432808876037598},{"text":"I'll I'll give it a go.","start":683.75,"end":684.87,"sentiment":"neutral","sentiment_score":0.0041878252911070986},{"text":"Anyway, I can test test test the laptop with wireless.","start":684.87,"end":690.09,"sentiment":"neutral","sentiment_score":0.015126141905784606}],"sentiment":"neutral","sentiment_score":0.006802540223457311,"num_words":19,"start":665.795,"end":690.09},{"sentences":[{"text":"That's something I could do.","start":690.47003,"end":691.93,"sentiment":"neutral","sentiment_score":-0.04848474487662315},{"text":"Let's do a wireless connection.","start":712.63,"end":714.89,"sentiment":"neutral","sentiment_score":0.012087308755144476},{"text":"Are the speeds meant to be that low, though?","start":717.03,"end":720.27496,"sentiment":"neutral","sentiment_score":-0.03291025302476353},{"text":"Because I did purchase the the gig plan, which says 500 or if not more.","start":720.27496,"end":727.175,"sentiment":"neutral","sentiment_score":-0.005255700896183649},{"text":"Maybe $120 is, but the speeds are, like, 200 over 50, which is yeah.","start":728.27496,"end":744.11,"sentiment":"neutral","sentiment_score":-0.005003280272441251}],"sentiment":"neutral","sentiment_score":-0.013063768647649946,"num_words":48,"start":690.47003,"end":744.11},{"sentences":[{"text":"It's what?","start":752.505,"end":753.145,"sentiment":"neutral","sentiment_score":0.021412000060081482},{"text":"Sorry.","start":753.145,"end":753.645,"sentiment":"neutral","sentiment_score":-0.09295198321342468},{"text":"You don't know selected the top one?","start":769.33997,"end":771.68,"sentiment":"neutral","sentiment_score":-0.04372504726052284},{"text":"Oh, I selected the top one.","start":774.125,"end":775.90497,"sentiment":"neutral","sentiment_score":-0.005397522201140721},{"text":"Tripping.","start":806.595,"end":807.095,"sentiment":"neutral","sentiment_score":-0.05433373898267746}],"sentiment":"neutral","sentiment_score":-0.026054246241555494,"num_words":17,"start":752.505,"end":807.095},{"sentences":[{"text":"Okay.","start":828.84503,"end":829.34503,"sentiment":"neutral","sentiment_score":-0.06041701138019562},{"text":"Okay.","start":833.565,"end":833.805,"sentiment":"neutral","sentiment_score":0.0163002647459507},{"text":"No worries.","start":833.805,"end":834.625,"sentiment":"neutral","sentiment_score":0.041810207068920135},{"text":"Hello?","start":1108.39,"end":1108.89,"sentiment":"neutral","sentiment_score":0.04745282605290413},{"text":"Yep.","start":1121.405,"end":1121.485,"sentiment":"neutral","sentiment_score":0.019666779786348343}],"sentiment":"neutral","sentiment_score":0.017770545557141304,"num_words":6,"start":828.84503,"end":1121.485},{"sentences":[{"text":"Yep.","start":1121.485,"end":1121.985,"sentiment":"neutral","sentiment_score":0.03855791315436363},{"text":"200 over 50.","start":1131.0701,"end":1133.41,"sentiment":"neutral","sentiment_score":0.009326640206078688},{"text":"Yeah.","start":1140.525,"end":1140.685,"sentiment":"neutral","sentiment_score":0.012388207018375397},{"text":"I'm still getting the yeah.","start":1140.685,"end":1141.805,"sentiment":"neutral","sentiment_score":-0.04308819435536861},{"text":"Because I got your Superboost plan.","start":1141.805,"end":1143.485,"sentiment":"neutral","sentiment_score":-0.16328085958957672}],"sentiment":"neutral","sentiment_score":-0.06976250553270802,"num_words":16,"start":1121.485,"end":1143.485},{"sentences":[{"text":"I don't know if I'm on the wrong plan because I'm looking at your NBN plans.","start":1143.485,"end":1146.785,"sentiment":"neutral","sentiment_score":-0.27182191237807274},{"text":"I don't know if I'm looking at the right thing, but you have, like, the NBN MDN extreme plan, which is what I your your plans are different on the site to what I signed up for.","start":1148.685,"end":1159.54,"sentiment":"neutral","sentiment_score":-0.07005686061205091},{"text":"So I I don't know what I'm on.","start":1160.04,"end":1162.74,"sentiment":"neutral","sentiment_score":-0.1085980087518692},{"text":"Not still two zero one two hundred ish, and the ping's still at, like, 30 when it should, realistically, with the area I'm in, my ping should be super low.","start":1173.775,"end":1183.26,"sentiment":"neutral","sentiment_score":-0.04671247103251517},{"text":"It should be, like, one.","start":1183.26,"end":1185.2001,"sentiment":"neutral","sentiment_score":0.005850465968251228}],"sentiment":"neutral","sentiment_score":-0.09564750324837708,"num_words":96,"start":1143.485,"end":1185.2001},{"sentences":[{"text":"Yeah.","start":1187.18,"end":1187.5,"sentiment":"neutral","sentiment_score":0.0023634079843759537},{"text":"It's still saying it's still saying Yeah.","start":1187.5,"end":1195.9349,"sentiment":"neutral","sentiment_score":-0.04821930852319513},{"text":"I'll do that.","start":1197.115,"end":1198.015,"sentiment":"neutral","sentiment_score":0.04298385108510653},{"text":"Gonna restart.","start":1217.21,"end":1218.11,"sentiment":"neutral","sentiment_score":-0.007232228294014931},{"text":"Am I on an NBN plan?","start":1230.955,"end":1232.575,"sentiment":"neutral","sentiment_score":-0.026796174235641956}],"sentiment":"neutral","sentiment_score":-0.02007693160129221,"num_words":19,"start":1187.18,"end":1232.575},{"sentences":[{"text":"Okay.","start":1239.37,"end":1239.87,"sentiment":"neutral","sentiment_score":0.001485932618379593},{"text":"So it's a particular network speed thing for their super stuff, which is it's still fiber, though.","start":1240.4901,"end":1246.89,"sentiment":"neutral","sentiment_score":-0.001242760240155108},{"text":"Right?","start":1246.89,"end":1247.13,"sentiment":"neutral","sentiment_score":0.02465823665261269},{"text":"Like, fiber to the premises.","start":1247.13,"end":1248.3501,"sentiment":"neutral","sentiment_score":0.013862229511141777},{"text":"Yeah.","start":1250.095,"end":1250.595,"sentiment":"neutral","sentiment_score":0.026854587718844417}],"sentiment":"neutral","sentiment_score":0.00404731921851635,"num_words":25,"start":1239.37,"end":1250.595},{"sentences":[{"text":"No worries.","start":1252.975,"end":1253.715,"sentiment":"neutral","sentiment_score":0.02810769807547331},{"text":"Yep.","start":1255.0549,"end":1255.5549,"sentiment":"neutral","sentiment_score":0.0961562991142273},{"text":"Super Network.","start":1259.615,"end":1260.4349,"sentiment":"neutral","sentiment_score":0.1669139787554741},{"text":"Yes.","start":1260.575,"end":1261.075,"sentiment":"neutral","sentiment_score":0.11480435729026794},{"text":"Because they four CTs, they're obligated stuff.","start":1265.27,"end":1269.61,"sentiment":"neutral","sentiment_score":0.04303450483296599}],"sentiment":"neutral","sentiment_score":0.06940350337670399,"num_words":13,"start":1252.975,"end":1269.61},{"sentences":[{"text":"Just come back online.","start":1275.59,"end":1276.8099,"sentiment":"neutral","sentiment_score":0.019618626218289137},{"text":"Still loading.","start":1278.07,"end":1278.89,"sentiment":"neutral","sentiment_score":-0.013419155962765217},{"text":"Web page not loading.","start":1289.9651,"end":1291.3451,"sentiment":"neutral","sentiment_score":-0.09126537013798952},{"text":"It's still booting up.","start":1311.485,"end":1319.585,"sentiment":"neutral","sentiment_score":0.12714143469929695},{"text":"It's sweet last time.","start":1320.7649,"end":1322.3049,"sentiment":"positive","sentiment_score":0.4765462428331375}],"sentiment":"neutral","sentiment_score":0.11674030125141144,"num_words":18,"start":1275.59,"end":1322.3049},{"sentences":[{"text":"Alright.","start":1330.39,"end":1330.89,"sentiment":"neutral","sentiment_score":0.15511301159858704},{"text":"So letting let's go speed test.","start":1332.79,"end":1334.97,"sentiment":"neutral","sentiment_score":0.08781048779686292},{"text":"Let's regen the page.","start":1335.35,"end":1336.65,"sentiment":"neutral","sentiment_score":0.04343509767204523},{"text":"Oh, she's climbing.","start":1347.775,"end":1349.155,"sentiment":"neutral","sentiment_score":0.042157950500647225},{"text":"Getting about 400 ish at the moment, which is fine because I assume it's gonna be around the same speed.","start":1353.67,"end":1366.09,"sentiment":"neutral","sentiment_score":0.08447180045768618}],"sentiment":"neutral","sentiment_score":0.07857724087422385,"num_words":34,"start":1330.39,"end":1366.09},{"sentences":[{"text":"Is there anything I can do to get that latency lower?","start":1368.565,"end":1371.305,"sentiment":"neutral","sentiment_score":-0.020605524493889374},{"text":"I think I went with the Superfamily UltraRiot, which is a tough one.","start":1382.65,"end":1386.8301,"sentiment":"neutral","sentiment_score":-0.06750024407385634},{"text":"Alright.","start":1508.8251,"end":1508.9851,"sentiment":"neutral","sentiment_score":0.06448817253112793},{"text":"That looks about right.","start":1508.9851,"end":1510.4451,"sentiment":"neutral","sentiment_score":0.06339085474610329},{"text":"Hello?","start":1787.01,"end":1787.51,"sentiment":"neutral","sentiment_score":0.03868918493390083}],"sentiment":"neutral","sentiment_score":-0.02491410553144912,"num_words":30,"start":1368.565,"end":1787.51},{"sentences":[{"text":"Okay.","start":1798.155,"end":1798.655,"sentiment":"neutral","sentiment_score":-0.1858571618795395},{"text":"Yeah.","start":1807.11,"end":1807.61,"sentiment":"neutral","sentiment_score":0.0022876784205436707},{"text":"Look.","start":1816.595,"end":1816.9551,"sentiment":"neutral","sentiment_score":0.006013590842485428},{"text":"It's saying 30.","start":1816.9551,"end":1818.215,"sentiment":"neutral","sentiment_score":-0.015794663224369287},{"text":"It's saying 30.","start":1820.035,"end":1820.915,"sentiment":"neutral","sentiment_score":-0.03851085901260376}],"sentiment":"neutral","sentiment_score":-0.03783027325860328,"num_words":9,"start":1798.155,"end":1820.915},{"sentences":[{"text":"I'm just used to lowest like, lower latency.","start":1820.915,"end":1823.735,"sentiment":"neutral","sentiment_score":-0.06878442270681262},{"text":"I think thirty is fine.","start":1824.355,"end":1825.715,"sentiment":"neutral","sentiment_score":0.02639642283320427},{"text":"Look.","start":1825.715,"end":1825.875,"sentiment":"neutral","sentiment_score":0.09468043595552444},{"text":"I'm not too worried.","start":1825.875,"end":1826.755,"sentiment":"neutral","sentiment_score":0.15397321432828903},{"text":"It looks pretty good.","start":1826.755,"end":1827.895,"sentiment":"positive","sentiment_score":0.42747901380062103}],"sentiment":"neutral","sentiment_score":0.09100891277194023,"num_words":22,"start":1820.915,"end":1827.895},{"sentences":[{"text":"The speeds are fine.","start":1828.275,"end":1829.0751,"sentiment":"positive","sentiment_score":0.3573165014386177},{"text":"It seems to be loading fine now, so I'm good with that.","start":1829.0751,"end":1833.1399,"sentiment":"positive","sentiment_score":0.3892258070409298},{"text":"Yeah.","start":1841.12,"end":1841.36,"sentiment":"neutral","sentiment_score":0.01400320790708065},{"text":"Yeah.","start":1841.36,"end":1841.44,"sentiment":"neutral","sentiment_score":0.008170505985617638},{"text":"Yeah.","start":1841.44,"end":1841.6799,"sentiment":"neutral","sentiment_score":-0.014943744987249374}],"sentiment":"neutral","sentiment_score":0.32143187679742513,"num_words":19,"start":1828.275,"end":1841.6799},{"sentences":[{"text":"The laptop's working.","start":1841.6799,"end":1842.7999,"sentiment":"neutral","sentiment_score":-0.15699012080828348},{"text":"It's just that latency was, like, 30.","start":1842.7999,"end":1844.655,"sentiment":"neutral","sentiment_score":-0.23269709093230112},{"text":"And I was like, oh, well, I feel like it should be lower considering the place I'm in.","start":1844.655,"end":1848.675,"sentiment":"neutral","sentiment_score":-0.1905707394083341},{"text":"But if it look.","start":1849.2151,"end":1849.855,"sentiment":"neutral","sentiment_score":-0.05063560884445906},{"text":"If 30 is the lowest it goes, then that's fine.","start":1849.855,"end":1852.1951,"sentiment":"neutral","sentiment_score":-0.012514499202370643}],"sentiment":"neutral","sentiment_score":-0.1394716841833932,"num_words":42,"start":1841.6799,"end":1852.1951},{"sentences":[{"text":"Yeah.","start":1870.9099,"end":1871.4099,"sentiment":"neutral","sentiment_score":-0.06681984663009644},{"text":"Alright.","start":1876.805,"end":1877.305,"sentiment":"neutral","sentiment_score":0.03728155419230461},{"text":"It's I'll do that now.","start":1877.9651,"end":1880.9651,"sentiment":"neutral","sentiment_score":-0.02015938237309456},{"text":"Just give me a second.","start":1880.9651,"end":1882.185,"sentiment":"neutral","sentiment_score":-0.042460523545742035},{"text":"Leave that both in there.","start":1890.5,"end":1891.88,"sentiment":"neutral","sentiment_score":-0.04921295344829559}],"sentiment":"neutral","sentiment_score":-0.03462956407490898,"num_words":17,"start":1870.9099,"end":1891.88},{"sentences":[{"text":"Take this one.","start":1894.34,"end":1895.32,"sentiment":"neutral","sentiment_score":0.009463553627332052}],"sentiment":"neutral","sentiment_score":0.009463553627332052,"num_words":3,"start":1894.34,"end":1895.32}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen\n\nChannel 1: Hello.\n\nChannel 0: from\n\nChannel 1: Good\n\nChannel 0: Airtel\n\nChannel 1: morning.\n\nChannel 0: tech support. How can I assist you?\n\nChannel 1: Hey, I just set up my Internet with you guys, and then my speed and my latency is, like, wigging out.\n\nChannel 0: Okay. Can I have your full name, please, for me to check your account?\n\nChannel 1: Yep. Jimmy Tanowski.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check.\n\nChannel 1: Yep. So\n\nChannel 0: Okay.\n\nChannel 1: Jimmy, j I, n n, y, Tanawski, t a I n a w s k y j.\n\nChannel 0: Okay. Hang on. Let me just check your account.\n\nChannel 1: Mhmm. Excellent.\n\nChannel 0: Hello, Jimmy?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. May I have your concern again, please? Sorry.\n\nChannel 1: Yeah. So I've, like, just I've got nothing. Like, it's failing to load web pages. It's very low latency. It's can't do a speed test.\n\nIt's, like, 200 down and 50 up even though I've purchased your highest ranking one, which can go up to a gig.\n\nChannel 0: Okay. But may I know the result of this pizzas that you're getting?\n\nChannel 1: Yeah. I can't even do a speed test at the moment.\n\nChannel 0: So\n\nChannel 1: So I could do them before. I could I could do them just before, but now I can't even do a speed test. So it was, like, 250. It was doing okay, but the latency was really high. It was saying, like, 200 MS, and I'm getting nothing at the moment.\n\nChannel 0: So since the you activated the service yesterday, you're having a slow speed with Internet?\n\nChannel 1: I should have activated the service a few days ago, but I just plugged in a new router and so forth. But I was thinking about the same speeds on the other router yesterday. It's the it's the ping it's the ping that's got me worried and the failure to load. Like, I can't load applications. It can't update applications like Teams, anything, really.\n\nSometimes they'll do a speed test here and there, and then it'll fall off. Like, right now, I just did a speed test of 200 at 50. So 200 of the 50 at 30 ping, which I think is pretty high considering the area I'm in. And, yeah, I can't load into applications. I can't update applications.\n\nIt's failing to update applications.\n\nChannel 0: Mhmm. So are you using your own router?\n\nChannel 1: Yep. I was using the router suggested to me by your I'm using the router suggested to me by your after hours support last night, which is an Asus Wi Fi six router from\n\nChannel 0: Okay. Okay. Hang on. Let me just check your account\n\nChannel 1: JB\n\nChannel 0: again.\n\nChannel 1: Hi Fi. Yep.\n\nChannel 0: Hello, Jimmy?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So upon checking on your end, there seems to be no issue with your Internet connection that's just showing online. So your main concern is you're having a slow speed when opening, like, an application. It's just loading.\n\nChannel 1: Yeah. I can't do anything at the moment.\n\nChannel 0: Mhmm. May I know what is that application?\n\nChannel 1: Teams. Microsoft Teams. Discord. Any application on my PC doesn't doesn't log\n\nChannel 0: This\n\nChannel 1: doesn't\n\nChannel 0: is\n\nChannel 1: log\n\nChannel 0: yeah.\n\nChannel 1: me in.\n\nChannel 0: Mhmm. This is showing offline or it's just or if\n\nChannel 1: It's\n\nChannel 0: there's an error message saying?\n\nChannel 1: so for Discord, it's in a constant boot loop checking for updates, so it's not receiving the updates. For Teams, it says loading latest update, and so it's not receiving its update. Steam even is having a similar issue where it's not loading. And when I search something in my browser like Microsoft or sorry. Google or Firefox or whatever, it's constantly loading the page.\n\nChannel 0: Is this also happening to your other devices or it's just an a specific device?\n\nChannel 1: Well, I only have my laptop plugged into the router, so it's direct connection\n\nChannel 0: Mhmm.\n\nChannel 1: because I was setting up the router.\n\nChannel 0: Mhmm.\n\nChannel 1: But, yeah, the the speeds aren't there, and it's just I mean, these these routers nowadays are pretty plug and play.\n\nChannel 0: Mhmm.\n\nChannel 1: So it's just, yeah, having it says I'm connected, but it's just, like, not it's giving me so even when I do a speed test, it's saying a latency test error.\n\nChannel 0: Does this also happen on your phone? Have you tried it already?\n\nChannel 1: Let me do a speed test on my phone.\n\nChannel 0: Yeah. Or let's try to, like, open an application if it would do the same error.\n\nChannel 1: It's this one. It's completely closing up. There's no previous dialogue. Yeah. So it seems to be working okay ish on the phone.\n\nThe speeds are still not what I thought they'd be with the one gig connection, but that could be because of traffic. Yep.\n\nChannel 0: Can we try to browse as well? Let's check.\n\nChannel 1: Mhmm.\n\nChannel 0: On your\n\nChannel 1: Not\n\nChannel 0: laptop,\n\nChannel 1: sure what I'm saying.\n\nChannel 0: it's showing connected. Right?\n\nChannel 1: Yep. So the phone seems okay. It's just the yeah. The wired isn't doing too well. Firewall could be locking or server might be having issues.\n\nChannel 0: Do you have, like, other devices, like a computer that we can try wired as well?\n\nChannel 1: I can't plug in the computer right now.\n\nChannel 0: Yeah. Let's just\n\nChannel 1: Maybe I can actually.\n\nChannel 0: to check.\n\nChannel 1: I'll try to sort it out on my end because it could just be config on the router, maybe.\n\nChannel 0: Mhmm. Yeah. Because the Internet is working fine with your phone. So\n\nChannel 1: Yeah.\n\nChannel 0: I think there there might be just an issue with your laptop. But please do try it with other devices using wired as well, first to double\n\nChannel 1: Yep.\n\nChannel 0: check if maybe there's a problem with the connection when it's connected via wired\n\nChannel 1: Yeah. I'll\n\nChannel 0: via\n\nChannel 1: I'll\n\nChannel 0: LAN\n\nChannel 1: give it\n\nChannel 0: cable.\n\nChannel 1: a go. Anyway,\n\nChannel 0: Yeah. And\n\nChannel 1: I can test test test the laptop with wireless. That's something\n\nChannel 0: mhmm.\n\nChannel 1: I could\n\nChannel 0: Because\n\nChannel 1: do.\n\nChannel 0: they're locked up. Okay.\n\nChannel 1: Let's do a wireless connection. Are the speeds meant to be that low, though? Because I did purchase the the gig plan, which says 500 or if not more. Maybe $120 is, but the speeds are, like, 200 over 50,\n\nChannel 0: Let me just\n\nChannel 1: which\n\nChannel 0: check\n\nChannel 1: is\n\nChannel 0: your order. So you ordered Supa Xtreme. Actually,\n\nChannel 1: yeah.\n\nChannel 0: the Supa Family Xtreme is only 250 over 50 MBPS.\n\nChannel 1: It's\n\nChannel 0: The\n\nChannel 1: what?\n\nChannel 0: 500\n\nChannel 1: Sorry.\n\nChannel 0: you ordered Supa Family Extreme, which is 250 over 50 MBPS only. The Supa Family Ultra is the 500 over 50 MBPS.\n\nChannel 1: You don't know selected the top one? Oh, I selected the top one.\n\nChannel 0: Let me just have a look. Hang on.\n\nChannel 1: Tripping.\n\nChannel 0: Okay. I see there's there's a mistake on the configuration on their end, but\n\nChannel 1: Okay.\n\nChannel 0: I can adjust this now. Yeah. Just give me a sec. Mhmm.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Hello, Jimmy?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So we we did some changes on the configuration at our end. Sorry for that. Can you try to run the speed test again to check\n\nChannel 1: Yep.\n\nChannel 0: if\n\nChannel 1: Yep.\n\nChannel 0: we have the right speed now? Should be up 500 over 50 now.\n\nChannel 1: 200 over 50. Yeah. I'm still getting the yeah. Because I got your\n\nChannel 0: No.\n\nChannel 1: Superboost plan. I don't know if I'm on the wrong plan because I'm looking at your NBN plans. I don't know if I'm looking at the right thing, but you have, like, the NBN MDN extreme plan, which is what I your your\n\nChannel 0: Which\n\nChannel 1: plans\n\nChannel 0: is\n\nChannel 1: are\n\nChannel 0: seven\n\nChannel 1: different\n\nChannel 0: five\n\nChannel 1: on\n\nChannel 0: 100.\n\nChannel 1: the site to what I signed up for. So I I don't know what I'm on.\n\nChannel 0: But we did change it to 500 over 50 MBPS now.\n\nChannel 1: Not still two zero one two hundred ish, and the ping's still at, like, 30 when it should, realistically, with the area I'm in, my ping should be super low. It should be, like, one.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Can\n\nChannel 1: It's still\n\nChannel 0: we\n\nChannel 1: saying\n\nChannel 0: try\n\nChannel 1: it's\n\nChannel 0: to\n\nChannel 1: still saying\n\nChannel 0: mhmm. Can we do restart the router, please?\n\nChannel 1: Yeah. I'll do that.\n\nChannel 0: For it to detect the new speed.\n\nChannel 1: Gonna restart. Am I on an NBN plan?\n\nChannel 0: No. Your your network is under Supa.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So it's a particular network speed thing for their super stuff, which is it's still fiber, though. Right? Like, fiber to the premises.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah. No\n\nChannel 0: STTP.\n\nChannel 1: worries. Yep. Super Network. Yes. Because they four CTs, they're obligated stuff.\n\nJust come back online. Still loading. Web page not loading. It's still booting up. It's sweet last time.\n\nAlright. So letting let's go speed test. Let's regen the page. Oh, she's climbing. Getting about 400 ish at the moment,\n\nChannel 0: Okay.\n\nChannel 1: which is fine because I assume it's gonna be around the same speed. Is there anything I can do to get that latency lower?\n\nChannel 0: Let me just check on your\n\nChannel 1: I think I went with the Superfamily UltraRiot, which is a tough one. Alright. That looks about right.\n\nChannel 0: Hello, Jimmy?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Thank you for waiting. So regarding the latency, you have checked the service, and everything appears normal on your end. Although your\n\nChannel 1: Okay.\n\nChannel 0: laptop is connected by Ethernet, the connection is still passing through the router, so the router could still be affecting the latency. First, to confirm,\n\nChannel 1: Yeah.\n\nChannel 0: we can do a direct test by connecting your laptop directly to the NTT box, the\n\nChannel 1: Look. It's saying\n\nChannel 0: OND\n\nChannel 1: 30.\n\nChannel 0: box.\n\nChannel 1: It's saying 30. I'm just used to lowest like, lower latency. I think thirty is fine. Look. I'm not too worried.\n\nIt looks pretty good. The speeds are fine. It\n\nChannel 0: Okay.\n\nChannel 1: seems to be loading fine now, so I'm good with that.\n\nChannel 0: Okay. So your laptop is already working with Internet?\n\nChannel 1: Yeah. Yeah. Yeah. The\n\nChannel 0: I\n\nChannel 1: laptop's\n\nChannel 0: can't find\n\nChannel 1: working. It's just that latency was, like, 30. And I was like, oh, well, I feel like it should be lower considering the place I'm in.\n\nChannel 0: out. Yeah. Mhmm.\n\nChannel 1: But if it look.\n\nChannel 0: We\n\nChannel 1: If\n\nChannel 0: can\n\nChannel 1: 30 is the lowest it goes, then that's fine.\n\nChannel 0: yeah. But if you still want, we can double still check the latency by doing a direct check to it. Because if the latency improves while connected directly to the NTD box, the router is likely causing the issue. If it remains\n\nChannel 1: Yeah.\n\nChannel 0: high, we can investigate the network routing or destination server further. Just send\n\nChannel 1: Alright.\n\nChannel 0: us a screenshot,\n\nChannel 1: It's\n\nChannel 0: if ever,\n\nChannel 1: I'll\n\nChannel 0: of the password. Okay.\n\nChannel 1: do that now. Just give me a second. Leave that both in there. Take this one.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.07911519706249237},{"text":"Good morning.","start":0.48,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.25939415395259857},{"text":"This is Maureen","start":1.1999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.19428783158461252}],"sentiment":"neutral","sentiment_score":0.19679449995358786,"channel":0,"num_words":6,"start":0.24,"end":2.0},{"sentences":[{"text":"Hello.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.18268081545829773}],"sentiment":"neutral","sentiment_score":0.18268081545829773,"channel":1,"num_words":1,"start":2.0,"end":2.24},{"sentences":[{"text":"from","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.15344403684139252}],"sentiment":"neutral","sentiment_score":0.15344403684139252,"channel":0,"num_words":1,"start":2.0,"end":2.32},{"sentences":[{"text":"Good","start":2.24,"end":2.48,"sentiment":"positive","sentiment_score":0.397894948720932}],"sentiment":"positive","sentiment_score":0.397894948720932,"channel":1,"num_words":1,"start":2.24,"end":2.48},{"sentences":[{"text":"Airtel","start":2.32,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.32992422580718994}],"sentiment":"neutral","sentiment_score":0.32992422580718994,"channel":0,"num_words":1,"start":2.32,"end":2.6399999},{"sentences":[{"text":"morning.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.32094547152519226}],"sentiment":"neutral","sentiment_score":0.32094547152519226,"channel":1,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"tech support.","start":2.6399999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.24382749944925308},{"text":"How can I assist you?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.16876289248466492}],"sentiment":"neutral","sentiment_score":0.1902099230459758,"channel":0,"num_words":7,"start":2.6399999,"end":5.06},{"sentences":[{"text":"Hey, I just set up my Internet with you guys, and then my speed and my latency is, like, wigging out.","start":6.72,"end":14.66,"sentiment":"neutral","sentiment_score":-0.23289391345211438}],"sentiment":"neutral","sentiment_score":-0.23289391345211438,"channel":1,"num_words":21,"start":6.72,"end":14.66},{"sentences":[{"text":"Okay.","start":19.555,"end":20.035,"sentiment":"neutral","sentiment_score":-0.03263625502586365},{"text":"Can I have your full name, please, for me to check your account?","start":20.035,"end":22.855,"sentiment":"neutral","sentiment_score":0.011524860245677141}],"sentiment":"neutral","sentiment_score":0.008370494869138514,"channel":0,"num_words":14,"start":19.555,"end":22.855},{"sentences":[{"text":"Yep.","start":23.605,"end":24.105,"sentiment":"neutral","sentiment_score":0.010130270384252071},{"text":"Jimmy Tanowski.","start":24.325,"end":25.145,"sentiment":"neutral","sentiment_score":0.005788655253127217}],"sentiment":"neutral","sentiment_score":0.007235860296835502,"channel":1,"num_words":3,"start":23.605,"end":25.145},{"sentences":[{"text":"Okay.","start":27.02,"end":27.52,"sentiment":"neutral","sentiment_score":0.01960371434688568},{"text":"Is it okay if I put you on hold?","start":27.66,"end":29.18,"sentiment":"neutral","sentiment_score":0.017053850098616548},{"text":"Let me just check.","start":29.18,"end":30.32,"sentiment":"neutral","sentiment_score":0.010455362498760223}],"sentiment":"neutral","sentiment_score":0.015350701087819678,"channel":0,"num_words":14,"start":27.02,"end":30.32},{"sentences":[{"text":"Yep.","start":32.489998,"end":32.989998,"sentiment":"neutral","sentiment_score":0.025089723989367485},{"text":"So","start":33.53,"end":34.01,"sentiment":"neutral","sentiment_score":0.022231657058000565}],"sentiment":"neutral","sentiment_score":0.023660690523684025,"channel":1,"num_words":2,"start":32.489998,"end":34.01},{"sentences":[{"text":"Okay.","start":33.58,"end":34.08,"sentiment":"neutral","sentiment_score":0.02885601669549942}],"sentiment":"neutral","sentiment_score":0.02885601669549942,"channel":0,"num_words":1,"start":33.58,"end":34.08},{"sentences":[{"text":"Jimmy, j I, n n, y, Tanawski, t a I n a w s k y j.","start":34.01,"end":39.47,"sentiment":"neutral","sentiment_score":0.015594733714619103}],"sentiment":"neutral","sentiment_score":0.015594733714619103,"channel":1,"num_words":17,"start":34.01,"end":39.47},{"sentences":[{"text":"Okay.","start":39.995,"end":40.395,"sentiment":"neutral","sentiment_score":0.027730002999305725},{"text":"Hang on.","start":40.395,"end":40.795,"sentiment":"neutral","sentiment_score":0.020019909366965294},{"text":"Let me just check your account.","start":40.795,"end":42.335,"sentiment":"neutral","sentiment_score":0.028535826442142326}],"sentiment":"neutral","sentiment_score":0.026553864487343364,"channel":0,"num_words":9,"start":39.995,"end":42.335},{"sentences":[{"text":"Mhmm.","start":41.93,"end":42.17,"sentiment":"neutral","sentiment_score":0.05126418173313141},{"text":"Excellent.","start":42.17,"end":42.67,"sentiment":"neutral","sentiment_score":0.27816903591156006}],"sentiment":"neutral","sentiment_score":0.16471660882234573,"channel":1,"num_words":2,"start":41.93,"end":42.67},{"sentences":[{"text":"Hello, Jimmy?","start":79.439995,"end":80.259995,"sentiment":"neutral","sentiment_score":0.15819863229990005}],"sentiment":"neutral","sentiment_score":0.15819863229990005,"channel":0,"num_words":2,"start":79.439995,"end":80.259995},{"sentences":[{"text":"Hello?","start":80.995,"end":81.495,"sentiment":"neutral","sentiment_score":0.10809648036956788}],"sentiment":"neutral","sentiment_score":0.10809648036956788,"channel":1,"num_words":1,"start":80.995,"end":81.495},{"sentences":[{"text":"Yes.","start":82.24,"end":82.56,"sentiment":"neutral","sentiment_score":0.1312052756547928},{"text":"Thank you for waiting.","start":82.56,"end":83.53999,"sentiment":"neutral","sentiment_score":0.3052803948521614},{"text":"May I have your concern again, please?","start":84.159996,"end":86.079994,"sentiment":"neutral","sentiment_score":0.07344110150422369},{"text":"Sorry.","start":86.079994,"end":86.579994,"sentiment":"neutral","sentiment_score":-0.17139661312103271}],"sentiment":"neutral","sentiment_score":0.1303859963439978,"channel":0,"num_words":13,"start":82.24,"end":86.579994},{"sentences":[{"text":"Yeah.","start":87.04,"end":87.439995,"sentiment":"neutral","sentiment_score":-0.19315308332443237},{"text":"So I've, like, just I've got nothing.","start":87.439995,"end":90.799995,"sentiment":"negative","sentiment_score":-0.3602487232003893},{"text":"Like, it's failing to load web pages.","start":90.799995,"end":93.299995,"sentiment":"negative","sentiment_score":-0.4447557159832546},{"text":"It's very low latency.","start":93.52,"end":95.38,"sentiment":"negative","sentiment_score":-0.4969685673713684},{"text":"It's can't do a speed test.","start":95.759995,"end":97.78,"sentiment":"negative","sentiment_score":-0.42562235891819}],"sentiment":"negative","sentiment_score":-0.41479170322418213,"channel":1,"num_words":25,"start":87.04,"end":97.78},{"sentences":[{"text":"It's, like, 200 down and 50 up even though I've purchased your highest ranking one, which can go up to a gig.","start":98.885,"end":105.145,"sentiment":"neutral","sentiment_score":-0.20392743227156726}],"sentiment":"neutral","sentiment_score":-0.20392743227156726,"channel":1,"num_words":22,"start":98.885,"end":105.145},{"sentences":[{"text":"Okay.","start":108.12,"end":108.520004,"sentiment":"neutral","sentiment_score":-0.07278071343898773},{"text":"But may I know the result of this pizzas that you're getting?","start":108.520004,"end":112.700005,"sentiment":"neutral","sentiment_score":-0.04222969400386015}],"sentiment":"neutral","sentiment_score":-0.04457977242194689,"channel":0,"num_words":13,"start":108.12,"end":112.700005},{"sentences":[{"text":"Yeah.","start":113.700005,"end":113.94,"sentiment":"neutral","sentiment_score":-0.19169935584068296},{"text":"I can't even do a speed test at the moment.","start":113.94,"end":116.36,"sentiment":"neutral","sentiment_score":-0.26375669091939924}],"sentiment":"neutral","sentiment_score":-0.2572060240940614,"channel":1,"num_words":11,"start":113.700005,"end":116.36},{"sentences":[{"text":"So","start":117.175,"end":117.675,"sentiment":"neutral","sentiment_score":-0.1937990039587021}],"sentiment":"neutral","sentiment_score":-0.1937990039587021,"channel":0,"num_words":1,"start":117.175,"end":117.675},{"sentences":[{"text":"So I could do them before.","start":118.5,"end":119.78,"sentiment":"neutral","sentiment_score":-0.16544174899657568},{"text":"I could I could do them just before, but now I can't even do a speed test.","start":119.78,"end":123.64,"sentiment":"neutral","sentiment_score":-0.17417185315314462},{"text":"So it was, like, 250.","start":128.435,"end":130.195,"sentiment":"neutral","sentiment_score":-0.1588350996375084},{"text":"It was doing okay, but the latency was really high.","start":130.195,"end":133.175,"sentiment":"neutral","sentiment_score":-0.283339250087738},{"text":"It was saying, like, 200 MS, and I'm getting nothing at the moment.","start":133.235,"end":141.175,"sentiment":"negative","sentiment_score":-0.38283761418782747}],"sentiment":"neutral","sentiment_score":-0.24623586237430573,"channel":1,"num_words":51,"start":118.5,"end":141.175},{"sentences":[{"text":"So since the you activated the service yesterday, you're having a slow speed with Internet?","start":143.645,"end":151.585,"sentiment":"neutral","sentiment_score":-0.2177834947903951}],"sentiment":"neutral","sentiment_score":-0.2177834947903951,"channel":0,"num_words":15,"start":143.645,"end":151.585},{"sentences":[{"text":"I should have activated the service a few days ago, but I just plugged in a new router and so forth.","start":153.52,"end":160.89499,"sentiment":"neutral","sentiment_score":-0.13570437828699747},{"text":"But I was thinking about the same speeds on the other router yesterday.","start":160.89499,"end":164.03499,"sentiment":"neutral","sentiment_score":-0.19100324694926923},{"text":"It's the it's the ping it's the ping that's got me worried and the failure to load.","start":166.7,"end":171.73999,"sentiment":"negative","sentiment_score":-0.38864854854695935},{"text":"Like, I can't load applications.","start":171.73999,"end":173.12,"sentiment":"negative","sentiment_score":-0.3614427030086517},{"text":"It can't update applications like Teams, anything, 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applications.","start":200.61,"end":201.91,"sentiment":"negative","sentiment_score":-0.5137711614370346}],"sentiment":"neutral","sentiment_score":-0.24251056155353262,"channel":1,"num_words":57,"start":180.155,"end":201.91},{"sentences":[{"text":"It's failing to update applications.","start":202.37,"end":203.91,"sentiment":"negative","sentiment_score":-0.538798987865448}],"sentiment":"negative","sentiment_score":-0.538798987865448,"channel":1,"num_words":5,"start":202.37,"end":203.91},{"sentences":[{"text":"Mhmm.","start":205.715,"end":206.215,"sentiment":"neutral","sentiment_score":-0.06014009565114975},{"text":"So are you using your own 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The agent suggests checking for updates on other devices and trying wired devices. They also discuss router configuration and restarting the router. The agent provides a screenshot of the latency test and suggests checking the network routing or destination server for further investigation."},"intents":{"segments":[{"text":"Can I have your full name, please, for me to check your account? Yep.","start_word":40,"end_word":53,"intents":[{"intent":"Check account status","confidence_score":0.027271297}]},{"text":"Like, right now, I just did a speed test of 200 at 50. So 200 of the 50 at 30 ping, which I think is pretty high considering the area I'm in. And, yeah, I can't load into applications. I can't update applications. It's failing to update applications. Mhmm.","start_word":334,"end_word":382,"intents":[{"intent":"Fix router speed","confidence_score":0.049762573}]},{"text":"So it's just, yeah, having it says I'm connected, but it's just, like, not it's giving me so even when I do a speed test, it's saying a latency test error. Does this also happen on your phone? Have you tried it already?","start_word":661,"end_word":703,"intents":[{"intent":"Check phone connectivity","confidence_score":0.009567961}]},{"text":"I can adjust this now. Yeah.","start_word":1091,"end_word":1096,"intents":[{"intent":"Adjust configuration","confidence_score":0.30806577}]},{"text":"Can you try to run the speed test again to check Yep. if Yep.","start_word":1129,"end_word":1142,"intents":[{"intent":"Run speed test","confidence_score":0.7139222}]},{"text":"Can we do restart the router, please? Yeah.","start_word":1297,"end_word":1304,"intents":[{"intent":"Disconnect router","confidence_score":0.013355626}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Hello.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.19185397028923035},{"text":"Good Airtel morning.","start_word":8,"end_word":10,"sentiment":"positive","sentiment_score":0.3399268686771393},{"text":"tech support. How can I assist you? Hey, I just set up my Internet with you guys, and then my speed and my latency is, like, wigging out. Okay. Can I have your full name, please, for me to check your account? Yep. Jimmy Tanowski. Okay. Is it okay if I put you on hold? Let me just check. Yep. So Okay. Jimmy, j I, n n, y, Tanawski, t a I n a w s k y j. Okay. Hang on. Let me just check your account. Mhmm. Excellent. Hello, Jimmy? Hello? Yes. Thank you for waiting. May I have your concern again, please? Sorry. Yeah.","start_word":11,"end_word":117,"sentiment":"neutral","sentiment_score":-0.006401514634490013},{"text":"So I've, like, just I've got nothing. Like, it's failing to load web pages. It's very low latency. It's can't do a speed test.","start_word":118,"end_word":141,"sentiment":"negative","sentiment_score":-0.42424553632736206},{"text":"It's, like, 200 down and 50 up even though I've purchased your highest ranking one, which can go up to a gig. Okay. But may I know the result of this pizzas that you're getting? Yeah. I can't even do a speed test at the moment. So So I could do them before. I could I could do them just before, but now I can't even do a speed test. So it was, like, 250. It was doing okay, but the latency was really high.","start_word":142,"end_word":226,"sentiment":"neutral","sentiment_score":-0.190931037068367},{"text":"It was saying, like, 200 MS, and I'm getting nothing at the moment.","start_word":227,"end_word":239,"sentiment":"negative","sentiment_score":-0.3766981065273285},{"text":"So since the you activated the service yesterday, you're having a slow speed with Internet? I should have activated the service a few days ago, but I just plugged in a new router and so forth. But I was thinking about the same speeds on the other router yesterday.","start_word":240,"end_word":288,"sentiment":"neutral","sentiment_score":-0.17197652161121368},{"text":"It's the it's the ping it's the ping that's got me worried and the failure to load. Like, I can't load applications.","start_word":289,"end_word":310,"sentiment":"negative","sentiment_score":-0.36845508217811584},{"text":"It can't update applications like Teams, anything, really. Sometimes they'll do a speed test here and there, and then it'll fall off. Like, right now, I just did a speed test of 200 at 50. So 200 of the 50 at 30 ping, which I think is pretty high considering the area I'm in.","start_word":311,"end_word":364,"sentiment":"neutral","sentiment_score":-0.19576164859312553},{"text":"And, yeah, I can't load into applications. I can't update applications. It's failing to update applications.","start_word":365,"end_word":380,"sentiment":"negative","sentiment_score":-0.528300404548645},{"text":"Mhmm. So are you using your own router? Yep. I was using the router suggested to me by your I'm using the router suggested to me by your after hours support last night, which is an Asus Wi Fi six router from Okay. Okay. Hang on. Let me just check your account JB again. Hi Fi. Yep. Hello, Jimmy? Hello? Yes.","start_word":381,"end_word":441,"sentiment":"neutral","sentiment_score":0.06926438957452774},{"text":"Thank you for waiting.","start_word":442,"end_word":445,"sentiment":"positive","sentiment_score":0.4785841107368469},{"text":"So upon checking on your end, there seems to be no issue with your Internet connection that's just showing online.","start_word":446,"end_word":465,"sentiment":"neutral","sentiment_score":0.1855054348707199},{"text":"So your main concern is you're having a slow speed when opening, like, an application. It's just loading.","start_word":466,"end_word":483,"sentiment":"negative","sentiment_score":-0.4536705017089844},{"text":"Yeah.","start_word":484,"end_word":484,"sentiment":"neutral","sentiment_score":-0.3237107992172241},{"text":"I can't do anything at the moment.","start_word":485,"end_word":491,"sentiment":"negative","sentiment_score":-0.46729809045791626},{"text":"Mhmm. May I know what is that application? Teams. Microsoft Teams. Discord. Any application on my PC doesn't doesn't log This doesn't is log yeah. me in. Mhmm. This is showing offline or it's just or if It's there's an error message saying? so for Discord, it's in a constant boot loop checking for updates, so it's not receiving the updates. For Teams, it says loading latest update, and so it's not receiving its update.","start_word":492,"end_word":566,"sentiment":"neutral","sentiment_score":-0.182895690202713},{"text":"Steam even is having a similar issue where it's not loading.","start_word":567,"end_word":577,"sentiment":"negative","sentiment_score":-0.39182329177856445},{"text":"And when I search something in my browser like Microsoft or sorry.","start_word":578,"end_word":589,"sentiment":"neutral","sentiment_score":-0.27399611473083496},{"text":"Google or Firefox or whatever, it's constantly loading the page.","start_word":590,"end_word":599,"sentiment":"negative","sentiment_score":-0.3403763175010681},{"text":"Is this also happening to your other devices or it's just an a specific device? Well, I only have my laptop plugged into the router, so it's direct connection Mhmm. because I was setting up the router. Mhmm. But, yeah, the the speeds aren't there, and it's just I mean, these these routers nowadays are pretty plug and play. Mhmm. So it's just, yeah, having it says I'm connected, but it's just, like, not it's giving me so even when I do a speed test, it's saying a latency test error. Does this also happen on your phone? Have you tried it already? Let me do a speed test on my phone. Yeah. Or let's try to, like, open an application if it would do the same error. It's this one.","start_word":600,"end_word":730,"sentiment":"neutral","sentiment_score":-0.14745827622086038},{"text":"It's completely closing up.","start_word":731,"end_word":734,"sentiment":"negative","sentiment_score":-0.33898136019706726},{"text":"There's no previous dialogue. Yeah. So it seems to be working okay ish on the phone. The speeds are still not what I thought they'd be with the one gig connection, but that could be because of traffic. Yep. Can we try to browse as well? Let's check. Mhmm. On your Not laptop, sure what I'm saying. it's showing connected. Right? Yep. So the phone seems okay. It's just the yeah. The wired isn't doing too well.","start_word":735,"end_word":811,"sentiment":"neutral","sentiment_score":-0.08104894310235977},{"text":"Firewall could be locking or server might be having issues.","start_word":812,"end_word":821,"sentiment":"negative","sentiment_score":-0.3385564684867859},{"text":"Do you have, like, other devices, like a computer that we can try wired as well? I can't plug in the computer right now. Yeah. Let's just Maybe I can actually. to check. I'll try to sort it out on my end because it could just be config on the router, maybe. Mhmm. Yeah. Because the Internet is working fine with your phone. So Yeah. I think there there might be just an issue with your laptop. But please do try it with other devices using wired as well, first to double Yep. check if maybe there's a problem with the connection when it's connected via wired Yeah. I'll via I'll LAN give it cable. a go. Anyway, Yeah. And I can test test test the laptop with wireless. That's something mhmm. I could Because do. they're locked up. Okay. Let's do a wireless connection. Are the speeds meant to be that low, though? Because I did purchase the the gig plan, which says 500 or if not more. Maybe $120 is, but the speeds are, like, 200 over 50, Let me just which check is your order. So you ordered Supa Xtreme. Actually, yeah. the Supa Family Xtreme is only 250 over 50 MBPS. It's The what? 500 Sorry. you ordered Supa Family Extreme, which is 250 over 50 MBPS only. The Supa Family Ultra is the 500 over 50 MBPS. You don't know selected the top one? Oh, I selected the top one. Let me just have a look. Hang on. Tripping. Okay. I see there's there's a mistake on the configuration on their end, but Okay. I can adjust this now. Yeah. Just give me a sec. Mhmm. Okay. No worries. Hello, Jimmy? Hello? Yes.","start_word":822,"end_word":1109,"sentiment":"neutral","sentiment_score":-0.03543811237129072},{"text":"Thank you for waiting.","start_word":1110,"end_word":1113,"sentiment":"positive","sentiment_score":0.41110163927078247},{"text":"So we we did some changes on the configuration at our end. Sorry for that. Can you try to run the speed test again to check Yep. if Yep. we have the right speed now? Should be up 500 over 50 now. 200 over 50. Yeah. I'm still getting the yeah. Because I got your No. Superboost plan. I don't know if I'm on the wrong plan because I'm looking at your NBN plans. I don't know if I'm looking at the right thing, but you have, like, the NBN MDN extreme plan, which is what I your your Which plans is are seven different five on 100. the site to what I signed up for. So I I don't know what I'm on. But we did change it to 500 over 50 MBPS now. Not still two zero one two hundred ish, and the ping's still at, like, 30 when it should, realistically, with the area I'm in, my ping should be super low. It should be, like, one. Yeah. Yeah. Can It's still we saying try to it's still saying mhmm. Can we do restart the router, please? Yeah. I'll do that. For it to detect the new speed. Gonna restart. Am I on an NBN plan? No. Your your network is under Supa. Okay. Yeah. So it's a particular network speed thing for their super stuff, which is it's still fiber, though. Right? Like, fiber to the premises. Mhmm. Yeah. Yeah. No STTP. worries. Yep. Super Network. Yes. Because they four CTs, they're obligated stuff. Just come back online. Still loading. Web page not loading. It's still booting up.","start_word":1114,"end_word":1385,"sentiment":"neutral","sentiment_score":-0.03519194378681919},{"text":"It's sweet last time.","start_word":1386,"end_word":1389,"sentiment":"positive","sentiment_score":0.482700914144516},{"text":"Alright. So letting let's go speed test. Let's regen the page. Oh, she's climbing. Getting about 400 ish at the moment, Okay. which is fine because I assume it's gonna be around the same speed. Is there anything I can do to get that latency lower? Let me just check on your I think I went with the Superfamily UltraRiot, which is a tough one. Alright. That looks about right. Hello, Jimmy? Hello? Yes.","start_word":1390,"end_word":1463,"sentiment":"neutral","sentiment_score":0.03202633187174797},{"text":"Thank you for waiting.","start_word":1464,"end_word":1467,"sentiment":"positive","sentiment_score":0.3533209264278412},{"text":"So regarding the latency, you have checked the service, and everything appears normal on your end. Although your Okay. laptop is connected by Ethernet, the connection is still passing through the router, so the router could still be affecting the latency. First, to confirm, Yeah. we can do a direct test by connecting your laptop directly to the NTT box, the Look. It's saying OND 30. box. It's saying 30. I'm just used to lowest like, lower latency. I think thirty is fine. Look. I'm not too worried.","start_word":1468,"end_word":1555,"sentiment":"neutral","sentiment_score":-0.07983433455228806},{"text":"It looks pretty good. The speeds are fine.","start_word":1556,"end_word":1563,"sentiment":"positive","sentiment_score":0.38508954644203186},{"text":"It Okay.","start_word":1564,"end_word":1565,"sentiment":"neutral","sentiment_score":0.241500660777092},{"text":"seems to be loading fine now, so I'm good with that.","start_word":1566,"end_word":1576,"sentiment":"positive","sentiment_score":0.4188368916511536},{"text":"Okay. So your laptop is already working with Internet? Yeah. Yeah. Yeah. The I laptop's can't find working. It's just that latency was, like, 30. And I was like, oh, well, I feel like it should be lower considering the place I'm in. out. Yeah. Mhmm. But if it look. We If can 30 is the lowest it goes, then that's fine. yeah. But if you still want, we can double still check the latency by doing a direct check to it.","start_word":1577,"end_word":1658,"sentiment":"neutral","sentiment_score":-0.10195596516132356},{"text":"Because if the latency improves while connected directly to the NTD box, the router is likely causing the issue.","start_word":1659,"end_word":1677,"sentiment":"negative","sentiment_score":-0.35691240429878235},{"text":"If it remains Yeah. high, we can investigate the network routing or destination server further. Just send Alright. us a screenshot, It's if ever, I'll of the password. Okay. do that now. Just give me a second. Leave that both in there. Take this one.","start_word":1678,"end_word":1722,"sentiment":"neutral","sentiment_score":0.0011734552888406648}],"average":{"sentiment":"neutral","sentiment_score":-0.08728427593986929}}}}