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This is a cell number. Right? Yes. Okay.\n\nI have a question. I have a Indian overseas number. Okay. So I have a Indian number. So I reached out, okay, through the app, the Indian number, Because I'm waiting for a message, but the thing is it's not connecting to the network here.\n\nIs it due to the intern international roaming not activated or something? Yeah. Oh, okay. No worries. So I need to contact them, isn't it, in India?\n\nAll good. Okay. No worries. All good. Thanks for your help.\n\nOkay? Thank you. Bye. 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My name is Mary. May I have your name, please?\n\nChannel 1: My name is Anand. This is\n\nChannel 0: Is\n\nChannel 1: a\n\nChannel 0: it\n\nChannel 1: cell number. Right?\n\nChannel 0: Yes. Airtel, Australia.\n\nChannel 1: Yes.\n\nChannel 0: Correct.\n\nChannel 1: Okay. I have a question. I have a Indian overseas number. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So I have a Indian number. So I reached out, okay, through the app, the Indian number, Because I'm waiting for a message, but the thing is it's not connecting to the network here. Is it due to the intern international roaming not activated or something?\n\nChannel 0: I'm so sorry. I'd love to help you about that. However, your we don't cater Airtel India, but\n\nChannel 1: Yeah.\n\nChannel 0: we because Airtel Indian India and Airtel Australia is being run by different,\n\nChannel 1: Oh, okay. No\n\nChannel 0: I mean,\n\nChannel 1: worries.\n\nChannel 0: it's being\n\nChannel 1: So\n\nChannel 0: managed\n\nChannel 1: I need to contact\n\nChannel 0: differently.\n\nChannel 1: them, isn't it, in India?\n\nChannel 0: Yes. Yes. That's\n\nChannel 1: All\n\nChannel 0: correct.\n\nChannel 1: good. Okay. No worries.\n\nChannel 0: Mhmm.\n\nChannel 1: All good. Thanks for your help.\n\nChannel 0: Thank\n\nChannel 1: Okay?\n\nChannel 0: you. Thank\n\nChannel 1: Thank you.\n\nChannel 0: you.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":2.1599998,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5086263120174408},{"text":"My name is Mary.","start":3.4399998,"end":4.24,"sentiment":"positive","sentiment_score":0.39573200047016144},{"text":"May I have your name, please?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.2302930454413096}],"sentiment":"positive","sentiment_score":0.36718785564104717,"channel":0,"num_words":15,"start":2.1599998,"end":5.54},{"sentences":[{"text":"My name is Anand.","start":6.0,"end":6.98,"sentiment":"neutral","sentiment_score":0.04254729952663183},{"text":"This 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The customer thanks the agent and ends the call."},"intents":{"segments":[{"text":"I'd love to help you about that. However, your we don't cater Airtel India, but Yeah.","start_word":94,"end_word":109,"intents":[{"intent":"Request help","confidence_score":0.08211423}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4608202874660492},{"text":"May I have your name, please? My name is Anand. This is Is it a cell number. Right? Yes. Airtel, Australia. Yes. Correct. Okay. I have a question. I have a Indian overseas number. Okay. Mhmm. So I have a Indian number. So I reached out, okay, through the app, the Indian number, Because I'm waiting for a message, but the thing is it's not connecting to the network here. Is it due to the intern international roaming not activated or something? I'm so sorry. I'd love to help you about that. However, your we don't cater Airtel India, but Yeah. we because Airtel Indian India and Airtel Australia is being run by different, Oh, okay. No I mean, worries. it's being So managed I need to contact differently. them, isn't it, in India? Yes. Yes. That's All correct. good. Okay. No worries. Mhmm.","start_word":9,"end_word":152,"sentiment":"neutral","sentiment_score":-0.032247208058834076},{"text":"All good. Thanks for your help. Thank Okay?","start_word":153,"end_word":160,"sentiment":"positive","sentiment_score":0.4611878991127014},{"text":"you.","start_word":161,"end_word":161,"sentiment":"neutral","sentiment_score":0.2558688819408417},{"text":"Thank Thank you.","start_word":162,"end_word":164,"sentiment":"positive","sentiment_score":0.4668152928352356},{"text":"you. Bye. Bye. Bye bye.","start_word":165,"end_word":169,"sentiment":"neutral","sentiment_score":0.2025999128818512}],"average":{"sentiment":"neutral","sentiment_score":0.031790873689471554}}}}