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How are you doing? Alright. Okay. I'm doing wonderful, sir. Thank you for asking. Sam, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, PowerApps, and many more. And the reason for my call today, Sam, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, asked me to call you back again after four to five months. 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Good morning. Hey. It's Ronald\n\nChannel 1: speaking.\n\nChannel 0: from Cloud Solution IT. How are you doing today?\n\nChannel 1: Sorry. What? My name's Sam.\n\nChannel 0: Sorry. Sam? Yep. Sam Hilly. Right?\n\nChannel 1: Correct.\n\nChannel 0: Yep. Sir, once again, I I I'm calling from cloud solution IT. How are\n\nChannel 1: Okay.\n\nChannel 0: you doing?\n\nChannel 1: Yeah. Good. You?\n\nChannel 0: Alright. Okay. I'm doing wonderful, sir. Thank you for asking. Sam, I hope you still remember the company because the last time that we touched base with you, it was September of last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, PowerApps, and many more. And the reason for my call today, Sam, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd if you can remember, sir, the last time that I talked to you, asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on last week of this month.\n\nChannel 1: No. No. Thank you. I I very much appreciate the the the the call. I I did the same as you, but I'm I'm I'm really not interested at this point in time.\n\nThank you.\n\nChannel 0: Hour. 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IT.","start":50.535,"end":54.44,"sentiment":"neutral","sentiment_score":0.03347420170903206},{"text":"We are a managed service provider.","start":55.38,"end":57.64,"sentiment":"neutral","sentiment_score":0.023505819650987785},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, PowerApps, and many more.","start":58.26,"end":71.865,"sentiment":"neutral","sentiment_score":0.03264074937368815},{"text":"And the reason for my call today, Sam, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":72.244995,"end":83.30499,"sentiment":"neutral","sentiment_score":-0.021118986750802687}],"sentiment":"neutral","sentiment_score":0.013504946874454617,"channel":0,"num_words":100,"start":38.295002,"end":83.30499},{"sentences":[{"text":"And if you can remember, sir, the last time that I talked to you, asked me to call you back again after four to five months.","start":84.03,"end":89.33,"sentiment":"neutral","sentiment_score":-0.05218498552074799},{"text":"And we're hoping that you have an available time this coming week, maybe on last week of this month.","start":89.79,"end":95.090004,"sentiment":"neutral","sentiment_score":-0.012438837438821793}],"sentiment":"neutral","sentiment_score":-0.035403278552823596,"channel":0,"num_words":45,"start":84.03,"end":95.090004},{"sentences":[{"text":"No.","start":97.96,"end":98.28,"sentiment":"neutral","sentiment_score":-0.3322305381298065},{"text":"No.","start":98.28,"end":98.52,"sentiment":"negative","sentiment_score":-0.3925608992576599},{"text":"Thank you.","start":98.52,"end":98.92,"sentiment":"negative","sentiment_score":-0.3681446611881256},{"text":"I I very much appreciate the the the the call.","start":98.92,"end":101.795,"sentiment":"negative","sentiment_score":-0.38156824111938475},{"text":"I I did the same as you, but I'm I'm I'm really not interested at this point in time.","start":101.795,"end":106.835,"sentiment":"negative","sentiment_score":-0.5757932380626076}],"sentiment":"negative","sentiment_score":-0.491419233155973,"channel":1,"num_words":33,"start":97.96,"end":106.835},{"sentences":[{"text":"Thank you.","start":106.835,"end":107.575,"sentiment":"neutral","sentiment_score":-0.1923617273569107}],"sentiment":"neutral","sentiment_score":-0.1923617273569107,"channel":1,"num_words":2,"start":106.835,"end":107.575},{"sentences":[{"text":"Hour.","start":107.875,"end":108.375,"sentiment":"neutral","sentiment_score":-0.1493181735277176},{"text":"When do you think is the best time can I call you back, Sam?","start":108.515,"end":111.335,"sentiment":"neutral","sentiment_score":-0.13879402354359627}],"sentiment":"neutral","sentiment_score":-0.1394956335425377,"channel":0,"num_words":15,"start":107.875,"end":111.335},{"sentences":[{"text":"I'm not I'm not the best prospect, mate, so I'd probably just 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you, man.","start":118.672935,"end":119.55294,"sentiment":"neutral","sentiment_score":0.22088703513145447},{"text":"Bye.","start":119.55294,"end":120.05294,"sentiment":"neutral","sentiment_score":0.15778212249279022}],"sentiment":"neutral","sentiment_score":0.2051108069717884,"channel":1,"num_words":4,"start":118.672935,"end":120.05294},{"sentences":[{"text":"Alright.","start":119.59,"end":119.99,"sentiment":"neutral","sentiment_score":0.18036560714244845},{"text":"Have a good day.","start":119.99,"end":120.71,"sentiment":"neutral","sentiment_score":0.3271397426724434},{"text":"Thank you.","start":120.71,"end":121.24794,"sentiment":"neutral","sentiment_score":0.2334006130695343}],"sentiment":"neutral","sentiment_score":0.27938940056732725,"channel":0,"num_words":7,"start":119.59,"end":121.24794}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT calls a customer named Sam to introduce their company and offer their services. The customer is not interested and asks to be removed from the list, to which the representative agrees and suggests they may call back in a later time. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"I'm doing wonderful, sir. Thank you for asking.","start_word":51,"end_word":58,"intents":[{"intent":"Express gratitude","confidence_score":0.28382775}]},{"text":"Sam, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":59,"end_word":109,"intents":[{"intent":"Introduce company","confidence_score":0.16778758},{"intent":"Arrange meeting","confidence_score":0.71964186}]},{"text":"I I very much appreciate the the the the call. I I did the same as you, but I'm I'm I'm really not interested at this point in time. Thank you.","start_word":232,"end_word":262,"intents":[{"intent":"Inform absence of interest","confidence_score":0.000005102139}]},{"text":"When do you think is the best time can I call you back, Sam?","start_word":264,"end_word":277,"intents":[{"intent":"Provide best time to call","confidence_score":7.781178e-7}]}]},"sentiments":{"segments":[{"text":"Sam Yeah. Good morning. Hey. It's Ronald speaking. from Cloud Solution IT. How are you doing today? Sorry. What? My name's Sam. Sorry. Sam? Yep. Sam Hilly. Right? Correct. Yep. Sir, once again, I I I'm calling from cloud solution IT. How are Okay. you doing? Yeah. Good. You? Alright. Okay.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.07448496669530869},{"text":"I'm doing wonderful, sir. Thank you for asking.","start_word":51,"end_word":58,"sentiment":"positive","sentiment_score":0.5215204954147339},{"text":"Sam, I hope you still remember the company because the last time that we touched base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, PowerApps, and many more. And the reason for my call today, Sam, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And if you can remember, sir, the last time that I talked to you, asked me to call you back again after four to five months. And we're hoping that you have an available time this coming week, maybe on last week of this month. No.","start_word":59,"end_word":228,"sentiment":"neutral","sentiment_score":2.28849012273713e-6},{"text":"No. Thank you. I I very much appreciate the the the the call. I I did the same as you, but I'm I'm I'm really not interested at this point in time.","start_word":229,"end_word":260,"sentiment":"negative","sentiment_score":-0.508949339389801},{"text":"Thank you. Hour. When do you think is the best time can I call you back, Sam?","start_word":261,"end_word":277,"sentiment":"neutral","sentiment_score":-0.15002186596393585},{"text":"I'm not I'm not the best prospect, mate, so I'd probably just take Mhmm. me off the list.","start_word":278,"end_word":295,"sentiment":"negative","sentiment_score":-0.5521005988121033},{"text":"Alright. Okay. No worries. I will. Good Thank one. you. Thank you, man. Bye. Alright. Have a good day. Thank you.","start_word":296,"end_word":316,"sentiment":"neutral","sentiment_score":0.13967254757881165}],"average":{"sentiment":"neutral","sentiment_score":-0.05144243599834569}}}}