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you record your name and reason for calling, I'll see if this person is available. Thanks, Henry. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":-0.002956471376819536},{"text":"Thanks, Henry.","start":15.885,"end":16.705,"sentiment":"positive","sentiment_score":0.40020281076431274},{"text":"Please stay on the line.","start":17.085001,"end":18.625,"sentiment":"neutral","sentiment_score":0.018026644736528395},{"text":"I'm sorry.","start":40.21,"end":40.95,"sentiment":"neutral","sentiment_score":-0.2758305072784424},{"text":"This person is not available.","start":41.010002,"end":42.47,"sentiment":"negative","sentiment_score":-0.3988777995109558}],"sentiment":"neutral","sentiment_score":-0.0567604902976503,"num_words":30,"start":0.64,"end":42.47},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.93,"end":46.87,"sentiment":"neutral","sentiment_score":-0.171231852046081}],"sentiment":"neutral","sentiment_score":-0.171231852046081,"num_words":14,"start":42.93,"end":46.87}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Henry calling back from TechOne regarding IT services.\n\nChannel 1: Thanks, Henry. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hey, Chris. It's Henry calling back from Tech and One, mate. We spoke last year around October just regarding IT services. At the time, you guys mentioned that you guys were all set for then, but to try again in another twelve months to see if you guys are gonna be reviewing. So I'm just doing that, touching base.\n\nI'll try and reach out a little bit later on. Hope to talk to you then more. Cheers.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.06,"sentiment":"neutral","sentiment_score":-0.002956471376819536}],"sentiment":"neutral","sentiment_score":-0.002956471376819536,"channel":1,"num_words":16,"start":0.64,"end":5.06},{"sentences":[{"text":"Henry calling back from TechOne regarding IT services.","start":6.8799996,"end":10.26,"sentiment":"neutral","sentiment_score":0.0637489752843976}],"sentiment":"neutral","sentiment_score":0.0637489752843976,"channel":0,"num_words":8,"start":6.8799996,"end":10.26},{"sentences":[{"text":"Thanks, Henry.","start":15.885,"end":16.705,"sentiment":"positive","sentiment_score":0.40020281076431274},{"text":"Please stay on the line.","start":17.085001,"end":18.625,"sentiment":"neutral","sentiment_score":0.018026644736528395},{"text":"I'm sorry.","start":40.21,"end":40.95,"sentiment":"neutral","sentiment_score":-0.2758305072784424},{"text":"This person is not available.","start":41.010002,"end":42.47,"sentiment":"negative","sentiment_score":-0.3988777995109558},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.93,"end":46.87,"sentiment":"neutral","sentiment_score":-0.171231852046081}],"sentiment":"neutral","sentiment_score":-0.1447413248409118,"channel":1,"num_words":28,"start":15.885,"end":46.87},{"sentences":[{"text":"Hey, Chris.","start":48.035,"end":48.754997,"sentiment":"neutral","sentiment_score":0.07438171654939651},{"text":"It's Henry calling back from Tech and One, mate.","start":48.754997,"end":50.995,"sentiment":"neutral","sentiment_score":0.10897352132532331},{"text":"We spoke last year around October just regarding IT services.","start":50.995,"end":55.59,"sentiment":"neutral","sentiment_score":0.0558326281607151},{"text":"At the time, you guys mentioned that you guys were all set for then, but to try again in another twelve months to see if you guys are gonna be reviewing.","start":55.59,"end":62.31,"sentiment":"neutral","sentiment_score":-0.027430690584644195},{"text":"So I'm just doing that, touching base.","start":62.31,"end":64.17,"sentiment":"neutral","sentiment_score":0.13290496170520782}],"sentiment":"neutral","sentiment_score":0.02996330051603964,"channel":0,"num_words":59,"start":48.035,"end":64.17},{"sentences":[{"text":"I'll try and reach out a little bit later on.","start":64.63,"end":66.23,"sentiment":"neutral","sentiment_score":0.18892762213945388},{"text":"Hope to talk to you then more.","start":66.23,"end":67.51,"sentiment":"positive","sentiment_score":0.46456989645957947},{"text":"Cheers.","start":67.51,"end":68.01,"sentiment":"positive","sentiment_score":0.3776751458644867}],"sentiment":"neutral","sentiment_score":0.30660781347089344,"channel":0,"num_words":18,"start":64.63,"end":68.01}]},"summary":{"result":"success","short":"The TechOne representative Henry calls Henry back regarding IT services. Henry asks Henry to leave an additional message if he is not available and mentions that he spoke with Henry last year regarding IT services. Henry is following up on a previous conversation with Henry about twelve months ago and will try to reach out later."},"intents":{"segments":[{"text":"Henry calling back from TechOne regarding IT services. Thanks, Henry.","start_word":16,"end_word":25,"intents":[{"intent":"Discuss it services","confidence_score":0.021106377}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hey, Chris.","start_word":38,"end_word":53,"intents":[{"intent":"Leave message","confidence_score":0.20353234}]},{"text":"I'll try and reach out a little bit later on. Hope to talk to you then more. Cheers.","start_word":111,"end_word":128,"intents":[{"intent":"Reach out","confidence_score":0.08329082}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Henry calling back from TechOne regarding IT services.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.020031427964568135},{"text":"Thanks, Henry.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.40020281076431274},{"text":"Please stay on the line. I'm sorry.","start_word":26,"end_word":32,"sentiment":"neutral","sentiment_score":-0.12057599425315856},{"text":"This person is not available.","start_word":33,"end_word":37,"sentiment":"negative","sentiment_score":-0.3917081356048584},{"text":"If you would like to leave an additional message, please reply after the tone. Hey, Chris. It's Henry calling back from Tech and One, mate. We spoke last year around October just regarding IT services. At the time, you guys mentioned that you guys were all set for then, but to try again in another twelve months to see if you guys are gonna be reviewing. So I'm just doing that, touching base. I'll try and reach out a little bit later on.","start_word":38,"end_word":120,"sentiment":"neutral","sentiment_score":0.026983508840203285},{"text":"Hope to talk to you then more. Cheers.","start_word":121,"end_word":128,"sentiment":"positive","sentiment_score":0.4747132658958435}],"average":{"sentiment":"neutral","sentiment_score":0.039214783166287216}}}}