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He apologizes for the confusion and explains that he is calling from Techno OneMain. He tries to reach Karina but is unsuccessful and ends the call."},"intents":{"segments":[{"text":"Oh, I think I've got the wrong number. I was trying to speak to Michelle. Is this Michelle?","start_word":15,"end_word":32,"intents":[{"intent":"Verify identity","confidence_score":0.0038294431},{"intent":"Confirm phone number","confidence_score":0.016320758}]},{"text":"I was trying to speak to Michelle. Is this Michelle?","start_word":23,"end_word":32,"intents":[{"intent":"Speak to melissa","confidence_score":0.0966966}]},{"text":"My name is Rahul. I'm calling from Techno OneMain. I'm trying to speak to a lady named Michelle. Oh, okay.","start_word":49,"end_word":68,"intents":[{"intent":"Provide contact information","confidence_score":0.00038429617}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.07190218567848206},{"text":"Good day. 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