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Well, thank you so much for asking. I'm doing great as well. I'm just following up regarding our conversation yesterday about the, I mean, the invoice on your... For your October invoice. Correct? Yes. So I actually have here good news and also quite... I I won't say it's a bad news because I still have here an opportunity to discuss it for you. Would you want me to start with the bad news or the good news? Okay. Okay. Sure. And then yesterday, we spoke about your request for, you know, twelve months... I mean, twelve months discount for your current or previous plan for $79.95 wherein now the current price now on the website under your plan is currently... Let me just take a look at it again. $95 for $50 and then twenty... Fifty MBPS. So the good news is I was able to approve... This is the good news and also at the same time, the bad news, but still, I will take control of this bad news. Okay? Making sure that everything is going fine here in your... With your account. I was able to approve your three months 15% discount from the current standard plan of $95. So recently, you're paying $79.95. That's your standard plan. And after reviewing your account, as you really value a customer like you, I was able to approve a three month 15% discount from $95, which is $80.75. But, yeah, that is... So that's... Right now, it's currently a bad news since I was just able to approve three months while you were asking for a twelve month 15% discount. But no need to worry, Suren Jen. I'll take over your account. I'll... After three months of your 15% discount... I mean, 15% discount after three months, I'll go over back to your account and request an additional or an extension of 15% discount again. So from your recent plan of the previous price for $79.95, you will just have to add, like, 0.80¢, which is $80.75 from the standard present plan from $95. How's that sound? I hope... Yes. Yes. I will call you... Yes. On... Yes. Of course. I I actually updated it before calling you, Surenjan. So before the 15 per... Before the three months 15% discount ends, I'll go ahead and call you back, and hopefully, we'll give you a good news again. Don't worry. I'll get this. I'll get your back. I'll make sure that you get... You have this additional or extension of 15% discount. Okay? Yes. Yeah. That will be automatically deducted from your set up direct debit in your account. Alright? Yeah. Sure. You know what? I can send you right away right now. Just give me one second so that... Oh, sure. Yeah. That's why I'll make sure to give you an extension discount because this price adjustment as as far as I know, like, the telecommunication industry was affected. That's why we had to make sure that every customer is also communicated and accommodated with their request. Yes. Yeah. I'll make sure to give you a callback before the three months 15% discount end, and I'm sure an extension will be still granted. Alright. So is there anything else I can help you with? Anything else regarding with your account or invoices? Thank you so much, Miranda. And thank you so much for understanding. We really thank you for staying with us, and really always appreciate you for choosing Airtel. If you need further assistance regarding with your account, please don't hesitate to call us, and we'll be always more than happy to assist. Thank you. Have a great day ahead, Taranda. 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Good morning. My name is Mary, and I'm calling from Airtel. May I speak with Sharanjan? Hi, Sharanjan.\n\nMy name is Mary again. How are you doing today? That's that's good, sir. Well, thank you so much for asking. I'm doing great as well.\n\nI'm just following up regarding our conversation yesterday about the, I mean, the invoice on your... For your October invoice. Correct? Yes. So I actually have here good news and also quite...\n\nI I won't say it's a bad news because I still have here an opportunity to discuss it for you. Would you want me to start with the bad news or the good news? Okay. Okay. Sure.\n\nAnd then yesterday, we spoke about your request for, you know, twelve months... I mean, twelve months discount for your current or previous plan for $79.95 wherein now the current price now on the website under your plan is currently... Let me just take a look at it again. $95 for $50 and then twenty... Fifty MBPS.\n\nSo the good news is I was able to approve... This is the good news and also at the same time, the bad news, but still, I will take control of this bad news. Okay? Making sure that everything is going fine here in your... With your account.\n\nI was able to approve your three months 15% discount from the current standard plan of $95. So recently, you're paying $79.95. That's your standard plan. And after reviewing your account, as you really value a customer like you, I was able to approve a three month 15% discount from $95, which is $80.75. But, yeah, that is...\n\nSo that's... Right now, it's currently a bad news since I was just able to approve three months while you were asking for a twelve month 15% discount. But no need to worry, Suren Jen. I'll take over your account. I'll...\n\nAfter three months of your 15% discount... I mean, 15% discount after three months, I'll go over back to your account and request an additional or an extension of 15% discount again. So from your recent plan of the previous price for $79.95, you will just have to add, like, 0.80¢, which is $80.75 from the standard present plan from $95. How's that sound? I hope...\n\nYes. Yes. I will call you... Yes. On...\n\nYes. Of course. I I actually updated it before calling you, Surenjan. So before the 15 per... Before the three months 15% discount ends, I'll go ahead and call you back, and hopefully, we'll give you a good news again.\n\nDon't worry. I'll get this. I'll get your back. I'll make sure that you get... You have this additional or extension of 15% discount.\n\nOkay? Yes. Yeah. That will be automatically deducted from your set up direct debit in your account. Alright?\n\nYeah. Sure. You know what? I can send you right away right now. Just give me one second so that...\n\nOh, sure. Yeah. That's why I'll make sure to give you an extension discount because this price adjustment as as far as I know, like, the telecommunication industry was affected. That's why we had to make sure that every customer is also communicated and accommodated with their request. Yes.\n\nYeah. I'll make sure to give you a callback before the three months 15% discount end, and I'm sure an extension will be still granted. Alright. So is there anything else I can help you with? Anything else regarding with your account or invoices?\n\nThank you so much, Miranda. And thank you so much for understanding. We really thank you for staying with us, and really always appreciate you for choosing Airtel. If you need further assistance regarding with your account, please don't hesitate to call us, and we'll be always more than happy to assist. Thank you.\n\nHave a great day ahead, Taranda. 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invoices?","start":338.86002,"end":341.12,"sentiment":"neutral","sentiment_score":0.09009625809267163}],"sentiment":"neutral","sentiment_score":0.11080325665799054,"num_words":44,"start":325.59497,"end":341.12},{"sentences":[{"text":"Thank you so much, Miranda.","start":343.855,"end":345.135,"sentiment":"positive","sentiment_score":0.4152220904827118},{"text":"And thank you so much for understanding.","start":345.135,"end":346.67502,"sentiment":"positive","sentiment_score":0.47028403942074093},{"text":"We really thank you for staying with us, and really always appreciate you for choosing Airtel.","start":347.05502,"end":351.855,"sentiment":"positive","sentiment_score":0.8449685089290142},{"text":"If you need further assistance regarding with your account, please don't hesitate to call us, and we'll be always more than happy to assist.","start":351.855,"end":358.04,"sentiment":"positive","sentiment_score":0.4263034251828988},{"text":"Thank you.","start":360.02002,"end":360.58002,"sentiment":"positive","sentiment_score":0.7957578003406525}],"sentiment":"positive","sentiment_score":0.5687109754869232,"num_words":54,"start":343.855,"end":360.58002},{"sentences":[{"text":"Have a great day ahead, Taranda.","start":360.58002,"end":362.04,"sentiment":"positive","sentiment_score":0.7907136678695679},{"text":"Goodbye for now.","start":362.1,"end":363.16,"sentiment":"neutral","sentiment_score":0.22919382651646933}],"sentiment":"positive","sentiment_score":0.603540387418535,"num_words":9,"start":360.58002,"end":363.16}]}}]},{"alternatives":[{"transcript":"Hello? Speaking. Yeah. I'm alright. Thank you. How about you? Yep. Yeah. Let's start from good news. Yeah. Okay. Let's see. I mean... Yeah. If you can apply... Let's see. Ask another three months if... But let me know before starting that, like, 95. So you're going to change the noise to $80? Yeah. That's why I thought... Yeah. So it's already direct debit. Right? So I don't need to do anything. It's pretty much... You will you will deduct the $80 from the account. Right? Yeah. So, again, just to clarify, you will send me another invoice for the the revised price, right, for this month? Yeah. That's fine. I just... Because, again, like, once we had a discussion, I just double check with some other providers. There are a lot of providers now offering below $80. So I just... Yeah. I mean, because I've been staying with you over, like, last twelve months, I I thought it's better to give you guys a chance to at least come come back to me. So that's a good thing. At least you'll come back to me. 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Speaking. Yeah. I'm alright. Thank you.\n\nHow about you? Yep. Yeah. Let's start from good news. Yeah.\n\nOkay. Let's see. I mean... Yeah. If you can apply...\n\nLet's see. Ask another three months if... But let me know before starting that, like, 95. So you're going to change the noise to $80? Yeah.\n\nThat's why I thought... Yeah. So it's already direct debit. Right? So I don't need to do anything.\n\nIt's pretty much... You will you will deduct the $80 from the account. Right? Yeah. So, again, just to clarify, you will send me another invoice for the the revised price, right, for this month?\n\nYeah. That's fine. I just... Because, again, like, once we had a discussion, I just double check with some other providers. There are a lot of providers now offering below $80.\n\nSo I just... Yeah. I mean, because I've been staying with you over, like, last twelve months, I I thought it's better to give you guys a chance to at least come come back to me. So that's a good thing. At least you'll come back to me.\n\nBut market is pretty competitive. You guys need to you guys need to be... You know? Yes. Yeah.\n\nI think that should be fine then. How good? Yeah. Please send it to Remus as soon as possible. And then, yeah, for next three months, just give me a call before you increase the the money because...\n\nYeah. With all the cost of living, we have to make addition as well to go with cheaper as possible. So... Yep. Cool.\n\nNo. That's all good. No. Alright. No problem.\n\nOkay. Yes. 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Good morning. My name is Mary, and I'm calling from Airtel. May I speak with Sharanjan?\n\nChannel 1: Speaking.\n\nChannel 0: Hi, Sharanjan. My name is Mary again. How are you doing today?\n\nChannel 1: Yeah. I'm alright. Thank you. How about you?\n\nChannel 0: That's that's good, sir. Well, thank you so much for asking. I'm doing great as well. I'm just following up regarding our conversation yesterday about the, I mean, the invoice on your... For your October invoice.\n\nCorrect?\n\nChannel 1: Yep.\n\nChannel 0: Yes. So I actually have here good news and also quite... I I won't say it's a bad news because I still have here an opportunity to discuss it for you. Would you want me to start with the bad news or the good news?\n\nChannel 1: Yeah. Let's start from good news.\n\nChannel 0: Okay. Okay. Sure. And then yesterday, we spoke about your request for, you know, twelve months... I mean, twelve months discount for your current or previous plan for $79.95 wherein now the current price now on the website under your plan is currently...\n\nLet me just take a look at it again. $95 for $50 and then twenty... Fifty MBPS. So the good news is I was able to approve... This is the good news and also at the same time, the bad news, but still, I will take control of this bad news.\n\nOkay? Making sure that everything is going fine here in your... With your account. I was able to approve your three months 15% discount from the current standard plan of $95. So recently, you're paying $79.95.\n\nThat's your standard plan. And after reviewing your account, as you really value a customer like you, I was able to approve a three month 15% discount from $95, which is $80.75. But, yeah, that is... So that's... Right now, it's currently a bad news since I was just able to approve three months while you were asking for a twelve month 15% discount.\n\nBut no need to worry, Suren Jen. I'll take over your account. I'll... After three months of your 15% discount... I mean, 15% discount after three months, I'll go over back to your account and request an additional or an extension of 15% discount again.\n\nSo from your recent plan of the previous price for $79.95, you will just have to add, like, 0.80¢, which is $80.75 from the standard present plan from $95. How's\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: Okay.\n\nChannel 0: sound?\n\nChannel 1: Let's see.\n\nChannel 0: I\n\nChannel 1: I mean...\n\nChannel 0: hope...\n\nChannel 1: Yeah. If you can apply... Let's see. Ask another three months if... But let me know\n\nChannel 0: Yes.\n\nChannel 1: before\n\nChannel 0: Yes. I\n\nChannel 1: starting\n\nChannel 0: will\n\nChannel 1: that,\n\nChannel 0: call\n\nChannel 1: like,\n\nChannel 0: you...\n\nChannel 1: 95.\n\nChannel 0: Yes.\n\nChannel 1: So you're going to change\n\nChannel 0: On...\n\nChannel 1: the noise to $80?\n\nChannel 0: Yes. Of course. I I actually updated it before calling you, Surenjan. So before the 15 per... Before the three months 15% discount ends, I'll go ahead and call you back, and hopefully, we'll give you a good news again.\n\nDon't worry. I'll get this. I'll get your back. I'll make sure that you get... You have this additional or extension of 15% discount.\n\nOkay?\n\nChannel 1: Yeah. That's why I thought... Yeah. So it's already direct debit. Right?\n\nSo I don't need to do anything. It's pretty much... You will you will deduct the $80 from\n\nChannel 0: Yes.\n\nChannel 1: the account. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That will be automatically deducted from your set up direct debit in your account. Alright?\n\nChannel 1: So, again, just to clarify, you will send me another invoice for the the revised price, right, for this month?\n\nChannel 0: Yeah. Sure. You know what? I can send you right away right now. Just give\n\nChannel 1: Yeah.\n\nChannel 0: me\n\nChannel 1: That's\n\nChannel 0: one second\n\nChannel 1: fine. I\n\nChannel 0: so\n\nChannel 1: just...\n\nChannel 0: that...\n\nChannel 1: Because,\n\nChannel 0: Oh,\n\nChannel 1: again,\n\nChannel 0: sure.\n\nChannel 1: like, once we had a discussion, I just double check with some other providers. There are a lot of providers now offering below $80. So I just... Yeah. I mean, because I've been staying with you over, like, last twelve months, I I thought it's better to give you guys a chance to at least come come back to me.\n\nSo that's a good thing. At least you'll come back to me. But market is pretty competitive. You guys need to you guys need to be... You\n\nChannel 0: Yeah.\n\nChannel 1: know?\n\nChannel 0: That's why I'll make sure to give you an extension discount because this price adjustment as as far as I know, like, the telecommunication industry was affected. That's why we had to make sure that every customer is also communicated and accommodated with their request.\n\nChannel 1: Yes. Yeah. I think that should be fine then. How good? Yeah.\n\nPlease send it to Remus as soon as possible. And then, yeah, for next three months,\n\nChannel 0: Yes.\n\nChannel 1: just give me a call before you increase the the money because... Yeah. With all the cost of living, we have to make addition as well to go with cheaper as possible. So...\n\nChannel 0: Yeah. I'll make sure to give you a callback before the three months 15% discount end, and I'm sure an extension will be still granted.\n\nChannel 1: Yep. Cool.\n\nChannel 0: Alright. So is there anything else I can help you with? Anything else regarding with your account or invoices?\n\nChannel 1: No. That's all good. No.\n\nChannel 0: Thank you so much, Miranda. And thank you so much for understanding. We really thank you for staying with us, and really always appreciate you for choosing Airtel. If you need further assistance regarding with your account, please don't hesitate to call us, and we'll be always more than happy to assist.\n\nChannel 1: Alright. No problem.\n\nChannel 0: Thank you. Have a great day ahead, Taranda.\n\nChannel 1: Okay.\n\nChannel 0: Goodbye for now.\n\nChannel 1: Yes. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.028465114533901215}],"sentiment":"neutral","sentiment_score":0.028465114533901215,"channel":1,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Hello.","start":2.1599998,"end":2.56,"sentiment":"neutral","sentiment_score":0.09509974718093872},{"text":"Good morning.","start":2.56,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3613373637199402},{"text":"My name is Mary, and I'm calling from Airtel.","start":3.1999998,"end":5.7,"sentiment":"neutral","sentiment_score":0.1587535399529669},{"text":"May I speak with Sharanjan?","start":5.7599998,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.12644585371017455}],"sentiment":"neutral","sentiment_score":0.16934032957343495,"channel":0,"num_words":17,"start":2.1599998,"end":7.2999997},{"sentences":[{"text":"Speaking.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.047879837453365326}],"sentiment":"neutral","sentiment_score":0.047879837453365326,"channel":1,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"Hi, Sharanjan.","start":9.44,"end":10.26,"sentiment":"neutral","sentiment_score":0.18165718019008636},{"text":"My name is Mary again.","start":10.32,"end":11.28,"sentiment":"neutral","sentiment_score":0.19611020684242247},{"text":"How are you doing 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because I still have here an opportunity to discuss it for you.","start":34.06,"end":39.739998,"sentiment":"neutral","sentiment_score":0.11730811120942235},{"text":"Would you want me to start with the bad news or the good news?","start":39.739998,"end":42.615,"sentiment":"neutral","sentiment_score":-0.11947028445346015}],"sentiment":"neutral","sentiment_score":0.0806183383282688,"channel":0,"num_words":45,"start":29.105,"end":42.615},{"sentences":[{"text":"Yeah.","start":43.05,"end":43.29,"sentiment":"neutral","sentiment_score":0.08667519688606262},{"text":"Let's start from good 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once we had a discussion, I just double check with some other providers.","start":257.71,"end":261.71,"sentiment":"neutral","sentiment_score":0.004496311835412469},{"text":"There are a lot of providers now offering below $80.","start":261.71,"end":264.95502,"sentiment":"neutral","sentiment_score":-0.00959198847413063},{"text":"So I just...","start":264.95502,"end":265.695,"sentiment":"neutral","sentiment_score":-0.010694735373059908},{"text":"Yeah.","start":265.995,"end":266.23502,"sentiment":"neutral","sentiment_score":0.028791319578886032},{"text":"I mean, because I've been staying with you over, like, last twelve months, I I thought it's better to give you guys a chance to at least come come back to me.","start":266.23502,"end":274.95502,"sentiment":"neutral","sentiment_score":0.08246905053965747}],"sentiment":"neutral","sentiment_score":0.0433790868613869,"channel":1,"num_words":60,"start":257.71,"end":274.95502},{"sentences":[{"text":"So that's a good 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give me a call before you increase the the money because...","start":313.93,"end":318.75,"sentiment":"neutral","sentiment_score":-0.004296112417553862},{"text":"Yeah.","start":319.685,"end":319.845,"sentiment":"neutral","sentiment_score":-0.01504743006080389},{"text":"With all the cost of living, we have to make addition as well to go with cheaper as possible.","start":319.845,"end":324.265,"sentiment":"neutral","sentiment_score":-0.040120010705370655},{"text":"So...","start":324.565,"end":325.065,"sentiment":"neutral","sentiment_score":-0.001022745855152607}],"sentiment":"neutral","sentiment_score":-0.025148597828140766,"channel":1,"num_words":33,"start":313.93,"end":325.065},{"sentences":[{"text":"Yeah.","start":325.59497,"end":325.995,"sentiment":"neutral","sentiment_score":0.04564009606838226},{"text":"I'll make sure to give you a callback before the three months 15% discount end, and I'm sure an extension will be still granted.","start":325.995,"end":334.0,"sentiment":"neutral","sentiment_score":0.08042539764816563}],"sentiment":"neutral","sentiment_score":0.07903398558497429,"channel":0,"num_words":25,"start":325.59497,"end":334.0},{"sentences":[{"text":"Yep.","start":334.725,"end":335.045,"sentiment":"neutral","sentiment_score":0.18563222885131836},{"text":"Cool.","start":335.045,"end":335.46,"sentiment":"neutral","sentiment_score":0.30151939392089844}],"sentiment":"neutral","sentiment_score":0.2435758113861084,"channel":1,"num_words":2,"start":334.725,"end":335.46},{"sentences":[{"text":"Alright.","start":336.38,"end":336.88,"sentiment":"neutral","sentiment_score":0.22313307225704193},{"text":"So is there anything else I can help you with?","start":336.94,"end":338.86002,"sentiment":"neutral","sentiment_score":0.19555905163288118},{"text":"Anything else regarding with your account or invoices?","start":338.86002,"end":341.12,"sentiment":"neutral","sentiment_score":0.09009625809267163}],"sentiment":"neutral","sentiment_score":0.1526049291224856,"channel":0,"num_words":19,"start":336.38,"end":341.12},{"sentences":[{"text":"No.","start":341.69998,"end":342.02,"sentiment":"neutral","sentiment_score":0.03602432459592819},{"text":"That's all good.","start":342.02,"end":342.74,"sentiment":"neutral","sentiment_score":0.21072315673033395},{"text":"No.","start":342.74,"end":343.24,"sentiment":"neutral","sentiment_score":0.12051841616630554}],"sentiment":"neutral","sentiment_score":0.15774244219064712,"channel":1,"num_words":5,"start":341.69998,"end":343.24},{"sentences":[{"text":"Thank you so much, Miranda.","start":343.855,"end":345.135,"sentiment":"positive","sentiment_score":0.4152220904827118},{"text":"And thank you so much for understanding.","start":345.135,"end":346.67502,"sentiment":"positive","sentiment_score":0.47028403942074093},{"text":"We really thank you for staying with us, and really always appreciate you for choosing Airtel.","start":347.05502,"end":351.855,"sentiment":"positive","sentiment_score":0.8449685089290142},{"text":"If you need further assistance regarding with your account, please don't hesitate to call us, and we'll be always more than happy to assist.","start":351.855,"end":358.04,"sentiment":"positive","sentiment_score":0.4263034251828988}],"sentiment":"positive","sentiment_score":0.5599784053002412,"channel":0,"num_words":52,"start":343.855,"end":358.04},{"sentences":[{"text":"Alright.","start":358.25497,"end":358.655,"sentiment":"positive","sentiment_score":0.4350765347480774},{"text":"No problem.","start":358.655,"end":359.395,"sentiment":"positive","sentiment_score":0.6055714786052704}],"sentiment":"positive","sentiment_score":0.5487398306528727,"channel":1,"num_words":3,"start":358.25497,"end":359.395},{"sentences":[{"text":"Thank you.","start":360.02002,"end":360.58002,"sentiment":"positive","sentiment_score":0.7957578003406525},{"text":"Have a great day ahead, Taranda.","start":360.58002,"end":362.04,"sentiment":"positive","sentiment_score":0.7907136678695679}],"sentiment":"positive","sentiment_score":0.791974700987339,"channel":0,"num_words":8,"start":360.02002,"end":362.04},{"sentences":[{"text":"Okay.","start":362.01498,"end":362.51498,"sentiment":"positive","sentiment_score":0.3402652144432068}],"sentiment":"positive","sentiment_score":0.3402652144432068,"channel":1,"num_words":1,"start":362.01498,"end":362.51498},{"sentences":[{"text":"Goodbye for now.","start":362.1,"end":363.16,"sentiment":"neutral","sentiment_score":0.22919382651646933}],"sentiment":"neutral","sentiment_score":0.22919382651646933,"channel":0,"num_words":3,"start":362.1,"end":363.16},{"sentences":[{"text":"Yes.","start":363.53497,"end":363.935,"sentiment":"neutral","sentiment_score":0.17623081803321838},{"text":"Bye.","start":363.935,"end":364.435,"sentiment":"neutral","sentiment_score":-0.12704557180404663}],"sentiment":"neutral","sentiment_score":0.024592623114585876,"channel":1,"num_words":2,"start":363.53497,"end":364.435}]},"summary":{"result":"success","short":"Mary from Airtel calls Sharanjan to follow up on his request for a 12-month discount on his current plan. She confirms that he will take over his account and approve the 15% discount. Mary reminds him to call back before the 15% discount expires and offers an extension if he needs it. She thanks him for choosing Airtel and wishes him a good day."},"intents":{"segments":[{"text":"So I actually have here good news and also quite... I I won't say it's a bad news because I still have here an opportunity to discuss it for you. Would you want me to start with the bad news or the good news? Yeah.","start_word":78,"end_word":122,"intents":[{"intent":"Discuss plan","confidence_score":0.039659046}]},{"text":"And after reviewing your account, as you really value a customer like you, I was able to approve a three month 15% discount from $95, which is $80.75. But, yeah, that is... So that's... Right now, it's currently a bad news since I was just able to approve three months while you were asking for a twelve month 15% discount.","start_word":263,"end_word":322,"intents":[{"intent":"Request discount","confidence_score":0.18700697}]},{"text":"That's why I'll make sure to give you an extension discount because this price adjustment as as far as I know, like, the telecommunication industry was affected. That's why we had to make sure that every customer is also communicated and accommodated with their request. Yes. Yeah.","start_word":699,"end_word":745,"intents":[{"intent":"Request price adjustment","confidence_score":0.026363963}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.06178242713212967},{"text":"Good morning.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.3410201072692871},{"text":"My name is Mary, and I'm calling from Airtel. May I speak with Sharanjan? Speaking. Hi, Sharanjan. My name is Mary again. How are you doing today? Yeah. I'm alright.","start_word":4,"end_word":33,"sentiment":"neutral","sentiment_score":0.18966662883758545},{"text":"Thank you. How about you? That's that's good, sir. Well, thank you so much for asking. I'm doing great as well.","start_word":34,"end_word":54,"sentiment":"positive","sentiment_score":0.6567991971969604},{"text":"I'm just following up regarding our conversation yesterday about the, I mean, the invoice on your... For your October invoice. Correct? Yep. Yes. So I actually have here good news and also quite... I I won't say it's a bad news because I still have here an opportunity to discuss it for you. Would you want me to start with the bad news or the good news? Yeah. Let's start from good news. Okay. Okay. Sure. And then yesterday, we spoke about your request for, you know, twelve months... I mean, twelve months discount for your current or previous plan for $79.95 wherein now the current price now on the website under your plan is currently... Let me just take a look at it again. $95 for $50 and then twenty... Fifty MBPS. So the good news is I was able to approve... This is the good news and also at the same time, the bad news, but still, I will take control of this bad news. Okay? Making sure that everything is going fine here in your... With your account. I was able to approve your three months 15% discount from the current standard plan of $95. So recently, you're paying $79.95. That's your standard plan. And after reviewing your account, as you really value a customer like you, I was able to approve a three month 15% discount from $95, which is $80.75. But, yeah, that is... So that's... Right now, it's currently a bad news since I was just able to approve three months while you were asking for a twelve month 15% discount. But no need to worry, Suren Jen. I'll take over your account. I'll... After three months of your 15% discount... I mean, 15% discount after three months, I'll go over back to your account and request an additional or an extension of 15% discount again. So from your recent plan of the previous price for $79.95, you will just have to add, like, 0.80<unk>, which is $80.75 from the standard present plan from $95. How's Yeah. that Okay. sound? Let's see. I I mean... hope... Yeah. If you can apply... Let's see. Ask another three months if... But let me know Yes. before Yes. I starting will that, call like, you... 95. Yes. So you're going to change On... the noise to $80? Yes. Of course. I I actually updated it before calling you, Surenjan. So before the 15 per... Before the three months 15% discount ends, I'll go ahead and call you back, and hopefully, we'll give you a good news again. Don't worry. I'll get this. I'll get your back. I'll make sure that you get... You have this additional or extension of 15% discount. Okay? Yeah. That's why I thought... Yeah. So it's already direct debit. Right? So I don't need to do anything. It's pretty much... You will you will deduct the $80 from Yes. the account. Right? Yeah. Yeah. That will be automatically deducted from your set up direct debit in your account. Alright? So, again, just to clarify, you will send me another invoice for the the revised price, right, for this month? Yeah. Sure. You know what? I can send you right away right now. Just give Yeah. me That's one second fine. I so just... that... Because, Oh, again, sure. like, once we had a discussion, I just double check with some other providers. There are a lot of providers now offering below $80. So I just... Yeah. I mean, because I've been staying with you over, like, last twelve months, I I thought it's better to give you guys a chance to at least come come back to me.","start_word":55,"end_word":669,"sentiment":"neutral","sentiment_score":0.066769004643448},{"text":"So that's a good thing.","start_word":670,"end_word":674,"sentiment":"positive","sentiment_score":0.5732096433639526},{"text":"At least you'll come back to me. But market is pretty competitive. You guys need to you guys need to be... You Yeah. know? That's why I'll make sure to give you an extension discount because this price adjustment as as far as I know, like, the telecommunication industry was affected. That's why we had to make sure that every customer is also communicated and accommodated with their request. Yes. Yeah.","start_word":675,"end_word":745,"sentiment":"neutral","sentiment_score":0.055626511573791504},{"text":"I think that should be fine then. How good?","start_word":746,"end_word":754,"sentiment":"positive","sentiment_score":0.3974972367286682},{"text":"Yeah. Please send it to Remus as soon as possible. And then, yeah, for next three months, Yes. just give me a call before you increase the the money because... Yeah. With all the cost of living, we have to make addition as well to go with cheaper as possible. So... Yeah. I'll make sure to give you a callback before the three months 15% discount end, and I'm sure an extension will be still granted. Yep. Cool. Alright. So is there anything else I can help you with? Anything else regarding with your account or invoices? No. That's all good. No.","start_word":755,"end_word":856,"sentiment":"neutral","sentiment_score":0.07472194731235504},{"text":"Thank you so much, Miranda. And thank you so much for understanding. We really thank you for staying with us, and really always appreciate you for choosing Airtel. If you need further assistance regarding with your account, please don't hesitate to call us, and we'll be always more than happy to assist. Alright. No problem. Thank you. Have a great day ahead, Taranda. Okay.","start_word":857,"end_word":920,"sentiment":"positive","sentiment_score":0.5831206180155277},{"text":"Goodbye for now. Yes. Bye.","start_word":921,"end_word":925,"sentiment":"neutral","sentiment_score":0.2008964866399765}],"average":{"sentiment":"neutral","sentiment_score":0.12982773170441597}}}}