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This is Mahesh. I have an ITIL esim, the Indian number, on my old phone, and it's not working anymore. Like, I recently switched I I changed my device to be to to the new device, and I I put in my the the number to the new device as well. So I'm with Optus now.\n\nSo the new the old device where the item eSIM is has no any any other network or physical card. It has only the e SIM, but it's not working anymore. Yeah. The eSIM is is from India, and it was working fine, like, until I switch the device. Right.\n\nOkay. No worries. Okay. No worries. Thank you.\n\nBye. You too.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.089234858751297},{"text":"This is Mahesh.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.07221594204505284},{"text":"I have an ITIL esim, the Indian number, on my old phone, and it's not working anymore.","start":7.04,"end":20.595001,"sentiment":"neutral","sentiment_score":-0.14852604908211267},{"text":"Like, I recently switched I I changed my device to be to to the new device, and I I put in my the the number to the new device as well.","start":20.655,"end":35.03,"sentiment":"neutral","sentiment_score":-0.10548637038277041},{"text":"So I'm with Optus now.","start":35.03,"end":36.23,"sentiment":"neutral","sentiment_score":-0.03468821682035923}],"sentiment":"neutral","sentiment_score":-0.09934348623644103,"num_words":57,"start":4.56,"end":36.23},{"sentences":[{"text":"So the new the old device where the item eSIM is has no any any other network or physical card.","start":36.23,"end":47.015,"sentiment":"neutral","sentiment_score":-0.2528218951076269},{"text":"It has only the e SIM, but it's not working anymore.","start":47.015,"end":49.835,"sentiment":"neutral","sentiment_score":-0.2592517272992568},{"text":"Yeah.","start":57.66,"end":58.06,"sentiment":"neutral","sentiment_score":-0.018060017377138134},{"text":"The eSIM is is from India, and it was working fine, like, until I switch the device.","start":58.06,"end":69.04,"sentiment":"neutral","sentiment_score":-0.010209797881543636},{"text":"Right.","start":79.425,"end":79.925,"sentiment":"neutral","sentiment_score":-0.2119082510471344}],"sentiment":"neutral","sentiment_score":-0.16623483469709754,"num_words":50,"start":36.23,"end":79.925},{"sentences":[{"text":"Okay.","start":88.96,"end":89.28,"sentiment":"neutral","sentiment_score":-0.03485146909952164},{"text":"No worries.","start":89.28,"end":89.94,"sentiment":"neutral","sentiment_score":-0.010178140364587307},{"text":"Okay.","start":91.44,"end":91.76,"sentiment":"neutral","sentiment_score":0.05821032077074051},{"text":"No worries.","start":91.76,"end":92.5,"sentiment":"neutral","sentiment_score":0.08143874257802963},{"text":"Thank you.","start":93.12,"end":93.86,"sentiment":"positive","sentiment_score":0.3470602184534073}],"sentiment":"neutral","sentiment_score":0.10750006162561476,"num_words":8,"start":88.96,"end":93.86},{"sentences":[{"text":"Bye.","start":94.8,"end":95.3,"sentiment":"neutral","sentiment_score":0.2911842465400696},{"text":"You too.","start":95.840004,"end":96.58,"sentiment":"neutral","sentiment_score":0.16415312886238098}],"sentiment":"neutral","sentiment_score":0.20649683475494385,"num_words":3,"start":94.8,"end":96.58}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel.\n\nChannel 1: Hi. This is Mahesh.\n\nChannel 0: Yes.\n\nChannel 1: I have an ITIL esim, the Indian number,\n\nChannel 0: Mhmm.\n\nChannel 1: on my old phone, and it's not working anymore. Like, I recently switched I I changed my device to be to to the new device, and I I put in my the the number to the new device as well. So I'm with Optus now. So the new the old device where the item eSIM is\n\nChannel 0: Mhmm.\n\nChannel 1: has no any any other network or physical card. It has only the e SIM, but it's not working anymore.\n\nChannel 0: So do you register the number from other country?\n\nChannel 1: Yeah. The eSIM is is from India, and\n\nChannel 0: Okay.\n\nChannel 1: it was working fine, like, until I switch the device.\n\nChannel 0: Mhmm. Okay. I see. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately,\n\nChannel 1: Right.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they're\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: No\n\nChannel 0: one\n\nChannel 1: worries.\n\nChannel 0: who have your account. Yeah.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. Bye. Have a\n\nChannel 1: Bye.\n\nChannel 0: great day.\n\nChannel 1: You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.10583171993494034},{"text":"Good afternoon.","start":0.71999997,"end":1.46,"sentiment":"neutral","sentiment_score":0.2668132334947586},{"text":"This is Maureen from Airtel.","start":1.52,"end":3.06,"sentiment":"neutral","sentiment_score":0.15125171840190887}],"sentiment":"neutral","sentiment_score":0.17446459736675024,"channel":0,"num_words":8,"start":0.32,"end":3.06},{"sentences":[{"text":"Hi.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.089234858751297},{"text":"This is Mahesh.","start":4.7999997,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.07221594204505284}],"sentiment":"neutral","sentiment_score":0.07647067122161388,"channel":1,"num_words":4,"start":4.56,"end":5.7799997},{"sentences":[{"text":"Yes.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.05422166734933853}],"sentiment":"neutral","sentiment_score":0.05422166734933853,"channel":0,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"I have an ITIL esim, the Indian number,","start":7.04,"end":12.975,"sentiment":"neutral","sentiment_score":-0.009247103298548609}],"sentiment":"neutral","sentiment_score":-0.009247103298548609,"channel":1,"num_words":8,"start":7.04,"end":12.975},{"sentences":[{"text":"Mhmm.","start":13.535,"end":14.035,"sentiment":"neutral","sentiment_score":-0.029909832403063778}],"sentiment":"neutral","sentiment_score":-0.029909832403063778,"channel":0,"num_words":1,"start":13.535,"end":14.035},{"sentences":[{"text":"on my old phone, and it's not working anymore.","start":14.655001,"end":20.595001,"sentiment":"neutral","sentiment_score":-0.27232955644528073},{"text":"Like, I recently switched I I changed my device to be to to the new device, and I I put in my the the number to the new device as well.","start":20.655,"end":35.03,"sentiment":"neutral","sentiment_score":-0.10548637038277041},{"text":"So I'm with Optus now.","start":35.03,"end":36.23,"sentiment":"neutral","sentiment_score":-0.03468821682035923},{"text":"So the new the old device where the item eSIM is","start":36.23,"end":40.09,"sentiment":"neutral","sentiment_score":-0.1953860433264212}],"sentiment":"neutral","sentiment_score":-0.14363805447439,"channel":1,"num_words":56,"start":14.655001,"end":40.09},{"sentences":[{"text":"Mhmm.","start":40.690002,"end":41.190002,"sentiment":"neutral","sentiment_score":-0.15583840012550354}],"sentiment":"neutral","sentiment_score":-0.15583840012550354,"channel":0,"num_words":1,"start":40.690002,"end":41.190002},{"sentences":[{"text":"has no any any other network or physical card.","start":41.255,"end":47.015,"sentiment":"neutral","sentiment_score":-0.3230212695068783},{"text":"It has only the e SIM, but it's not working anymore.","start":47.015,"end":49.835,"sentiment":"neutral","sentiment_score":-0.2592517272992568}],"sentiment":"neutral","sentiment_score":-0.2879480212926865,"channel":1,"num_words":20,"start":41.255,"end":49.835},{"sentences":[{"text":"So do you register the number from other 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device.","start":64.3,"end":69.04,"sentiment":"neutral","sentiment_score":-0.008903341554105281}],"sentiment":"neutral","sentiment_score":-0.008903341554105281,"channel":1,"num_words":10,"start":64.3,"end":69.04},{"sentences":[{"text":"Mhmm.","start":69.64,"end":69.945,"sentiment":"neutral","sentiment_score":-0.005906858015805483},{"text":"Okay.","start":70.185,"end":70.425,"sentiment":"neutral","sentiment_score":0.017497677356004715},{"text":"I see.","start":70.425,"end":71.525,"sentiment":"neutral","sentiment_score":0.029665992595255375},{"text":"Thank you for confirming.","start":71.625,"end":73.245,"sentiment":"neutral","sentiment_score":0.24591494724154472},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":73.545,"end":78.445,"sentiment":"neutral","sentiment_score":-0.048939461735161865}],"sentiment":"neutral","sentiment_score":0.02717097444263728,"channel":0,"num_words":19,"start":69.64,"end":78.445},{"sentences":[{"text":"Unfortunately,","start":78.905,"end":79.405,"sentiment":"neutral","sentiment_score":-0.1433519572019577}],"sentiment":"neutral","sentiment_score":-0.1433519572019577,"channel":0,"num_words":1,"start":78.905,"end":79.405},{"sentences":[{"text":"Right.","start":79.425,"end":79.925,"sentiment":"neutral","sentiment_score":-0.2119082510471344}],"sentiment":"neutral","sentiment_score":-0.2119082510471344,"channel":1,"num_words":1,"start":79.425,"end":79.925},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":79.865,"end":85.405,"sentiment":"negative","sentiment_score":-0.39070787149317127},{"text":"So I suggest you contact them directly because they're","start":85.85,"end":89.13,"sentiment":"neutral","sentiment_score":-0.13919595215055677}],"sentiment":"neutral","sentiment_score":-0.3036460532591893,"channel":0,"num_words":26,"start":79.865,"end":89.13},{"sentences":[{"text":"Okay.","start":88.96,"end":89.28,"sentiment":"neutral","sentiment_score":-0.03485146909952164}],"sentiment":"neutral","sentiment_score":-0.03485146909952164,"channel":1,"num_words":1,"start":88.96,"end":89.28},{"sentences":[{"text":"the","start":89.13,"end":89.29,"sentiment":"neutral","sentiment_score":-0.010319871827960014}],"sentiment":"neutral","sentiment_score":-0.010319871827960014,"channel":0,"num_words":1,"start":89.13,"end":89.29},{"sentences":[{"text":"No","start":89.28,"end":89.44,"sentiment":"neutral","sentiment_score":-0.0075773075222969055}],"sentiment":"neutral","sentiment_score":-0.0075773075222969055,"channel":1,"num_words":1,"start":89.28,"end":89.44},{"sentences":[{"text":"one","start":89.29,"end":89.53,"sentiment":"neutral","sentiment_score":-0.04609427601099014}],"sentiment":"neutral","sentiment_score":-0.04609427601099014,"channel":0,"num_words":1,"start":89.29,"end":89.53},{"sentences":[{"text":"worries.","start":89.44,"end":89.94,"sentiment":"neutral","sentiment_score":-0.012778973206877708}],"sentiment":"neutral","sentiment_score":-0.012778973206877708,"channel":1,"num_words":1,"start":89.44,"end":89.94},{"sentences":[{"text":"who have your account.","start":89.53,"end":90.59,"sentiment":"neutral","sentiment_score":-0.017512156162410975},{"text":"Yeah.","start":90.65,"end":91.15,"sentiment":"neutral","sentiment_score":0.03280729800462723}],"sentiment":"neutral","sentiment_score":-0.007448265329003334,"channel":0,"num_words":5,"start":89.53,"end":91.15},{"sentences":[{"text":"Okay.","start":91.44,"end":91.76,"sentiment":"neutral","sentiment_score":0.05821032077074051},{"text":"No worries.","start":91.76,"end":92.5,"sentiment":"neutral","sentiment_score":0.08143874257802963}],"sentiment":"neutral","sentiment_score":0.07369593530893326,"channel":1,"num_words":3,"start":91.44,"end":92.5},{"sentences":[{"text":"Okay.","start":93.049995,"end":93.45,"sentiment":"neutral","sentiment_score":0.1700735092163086}],"sentiment":"neutral","sentiment_score":0.1700735092163086,"channel":0,"num_words":1,"start":93.049995,"end":93.45},{"sentences":[{"text":"Thank you.","start":93.12,"end":93.86,"sentiment":"positive","sentiment_score":0.3470602184534073}],"sentiment":"positive","sentiment_score":0.3470602184534073,"channel":1,"num_words":2,"start":93.12,"end":93.86},{"sentences":[{"text":"Thank you.","start":93.45,"end":94.09,"sentiment":"positive","sentiment_score":0.39840561151504517},{"text":"Bye.","start":94.09,"end":94.49,"sentiment":"neutral","sentiment_score":0.270744264125824},{"text":"Have a","start":94.49,"end":94.81,"sentiment":"positive","sentiment_score":0.36327022314071655}],"sentiment":"positive","sentiment_score":0.3588191866874695,"channel":0,"num_words":5,"start":93.45,"end":94.81},{"sentences":[{"text":"Bye.","start":94.8,"end":95.3,"sentiment":"neutral","sentiment_score":0.2911842465400696}],"sentiment":"neutral","sentiment_score":0.2911842465400696,"channel":1,"num_words":1,"start":94.8,"end":95.3},{"sentences":[{"text":"great day.","start":94.81,"end":95.549995,"sentiment":"positive","sentiment_score":0.48513996601104736}],"sentiment":"positive","sentiment_score":0.48513996601104736,"channel":0,"num_words":2,"start":94.81,"end":95.549995},{"sentences":[{"text":"You too.","start":95.840004,"end":96.58,"sentiment":"neutral","sentiment_score":0.16415312886238098}],"sentiment":"neutral","sentiment_score":0.16415312886238098,"channel":1,"num_words":2,"start":95.840004,"end":96.58}]},"summary":{"result":"success","short":"The customer, Mahesh, calls Airtel to report that his old phone is not working again. He explains that he switched to a new device from India and put in his number as well. The representative, Maureen, informs him that they only service Australian phone numbers and cannot resolve his issue since they are affiliated with Airtel India. She suggests that Mahesh contact Airtel directly."},"intents":{"segments":[{"text":"I have an ITIL esim, the Indian number, Mhmm. on my old phone, and it's not working anymore.","start_word":13,"end_word":30,"intents":[{"intent":"Resolve phone issue","confidence_score":0.08698312}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel. Hi. This is Mahesh. Yes. I have an ITIL esim, the Indian number, Mhmm. on my old phone, and it's not working anymore. Like, I recently switched I I changed my device to be to to the new device, and I I put in my the the number to the new device as well. So I'm with Optus now. So the new the old device where the item eSIM is Mhmm. has no any any other network or physical card. It has only the e SIM, but it's not working anymore. So do you register the number from other country? Yeah. The eSIM is is from India, and Okay. it was working fine, like, until I switch the device. Mhmm. Okay. I see. Thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Right.","start_word":0,"end_word":147,"sentiment":"neutral","sentiment_score":-0.07568686455488205},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":148,"end_word":164,"sentiment":"negative","sentiment_score":-0.3891251981258392},{"text":"So I suggest you contact them directly because they're Okay. the No one worries. who have your account. Yeah. Okay. No worries. Okay.","start_word":165,"end_word":187,"sentiment":"neutral","sentiment_score":-0.03061017394065857},{"text":"Thank you. Thank you.","start_word":188,"end_word":191,"sentiment":"positive","sentiment_score":0.3636561632156372},{"text":"Bye. Have a Bye.","start_word":192,"end_word":195,"sentiment":"neutral","sentiment_score":0.30692386627197266},{"text":"great day.","start_word":196,"end_word":197,"sentiment":"positive","sentiment_score":0.4634568393230438},{"text":"You too.","start_word":198,"end_word":199,"sentiment":"neutral","sentiment_score":0.1904534101486206}],"average":{"sentiment":"neutral","sentiment_score":-0.06294696198569404}}}}