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This is Caitlin. Sir, I can't get you a call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, Caitlin. This is Airtel accounts. We kindly ask you to pause the payment at your earliest convenience. And if you need any help, please let us know as we try to proceed to your payment. It's declined due to insufficient funds.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.02321724221110344},{"text":"This is Caitlin.","start":1.92,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.021762548635403316},{"text":"Sir, I can't get you a call right now.","start":2.6399999,"end":4.0,"sentiment":"neutral","sentiment_score":-0.1962413349085384},{"text":"Please leave your name and number, and I'll get right back to you.","start":4.0,"end":6.52,"sentiment":"neutral","sentiment_score":-0.08682860634647883},{"text":"Isn't available right now.","start":6.96,"end":8.559999,"sentiment":"neutral","sentiment_score":-0.20407746732234955}],"sentiment":"neutral","sentiment_score":-0.12075829592843851,"channel":1,"num_words":30,"start":1.5999999,"end":8.559999},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":8.559999,"end":11.12,"sentiment":"neutral","sentiment_score":-0.09814813639968634},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":11.12,"end":14.98,"sentiment":"neutral","sentiment_score":-0.07269825761516889}],"sentiment":"neutral","sentiment_score":-0.08155038936630539,"channel":1,"num_words":23,"start":8.559999,"end":14.98},{"sentences":[{"text":"Hi, Caitlin.","start":16.295,"end":17.195,"sentiment":"neutral","sentiment_score":0.030311178416013718},{"text":"This is Airtel accounts.","start":17.335001,"end":19.035,"sentiment":"neutral","sentiment_score":0.029169595800340176},{"text":"We kindly ask you to pause the payment at your earliest convenience.","start":19.735,"end":24.075,"sentiment":"neutral","sentiment_score":-0.055478740173081555},{"text":"And if you need any help, please let us know as we try to proceed to your payment.","start":25.095001,"end":31.354937,"sentiment":"neutral","sentiment_score":-0.11066665252049764},{"text":"It's declined due to insufficient funds.","start":32.454937,"end":35.19494,"sentiment":"negative","sentiment_score":-0.8176971971988678}],"sentiment":"neutral","sentiment_score":-0.17587207310966083,"channel":0,"num_words":42,"start":16.295,"end":35.19494},{"sentences":[{"text":"Thank you.","start":35.254936,"end":35.994938,"sentiment":"neutral","sentiment_score":-0.11388072371482849}],"sentiment":"neutral","sentiment_score":-0.11388072371482849,"channel":0,"num_words":2,"start":35.254936,"end":35.994938}]},"summary":{"result":"success","short":"The customer's voicemail greets the caller, but the agent is unable to get hold of them. The agent instructs the caller to leave a message with their name and number, but the caller's message is declined due to insufficient funds. The agent asks the caller to pause the payment as soon as possible and informs them if they need help."},"intents":{"segments":[{"text":"Hi, Caitlin.","start_word":53,"end_word":54,"intents":[{"intent":"Press one for options","confidence_score":0.00034022165},{"intent":"Press one for details","confidence_score":0.0006949841}]},{"text":"Hi, Caitlin. This is Airtel accounts. We kindly ask you to pause the payment at your earliest convenience. And if you need any help, please let us know as we try to proceed to your payment. It's declined due to insufficient funds. Thank you.","start_word":53,"end_word":96,"intents":[{"intent":"Pause payment","confidence_score":0.29126474}]},{"text":"And if you need any help, please let us know as we try to proceed to your payment. It's declined due to insufficient funds. Thank you.","start_word":71,"end_word":96,"intents":[{"intent":"Request assistance","confidence_score":0.05224293},{"intent":"Offer assistance","confidence_score":0.03330439}]},{"text":"Thank you.","start_word":95,"end_word":96,"intents":[{"intent":"Express gratitude","confidence_score":0.003292741}]}]},"sentiments":{"segments":[{"text":"Hi. This is Caitlin. Sir, I can't get you a call right now. Please leave your name and number, and I'll get right back to you. Isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, Caitlin. This is Airtel accounts. We kindly ask you to pause the payment at your earliest convenience. And if you need any help, please let us know as we try to proceed to your payment.","start_word":0,"end_word":88,"sentiment":"neutral","sentiment_score":-0.08492753654718399},{"text":"It's declined due to insufficient funds.","start_word":89,"end_word":94,"sentiment":"negative","sentiment_score":-0.809163510799408},{"text":"Thank you.","start_word":95,"end_word":96,"sentiment":"neutral","sentiment_score":-0.11606907844543456}],"average":{"sentiment":"neutral","sentiment_score":-0.13732598168509347}}}}