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I'm just bringing up regarding your Airtel account as we have already. I just wanted to make sure that you received our email for suspension notice, and I'm just I wanna make sure that I wanna touch base with you before the scheduled account action tomorrow and see if there's anything we can assist you with. Well, I understand that you have an agreed plan. There is actually a $45 invoice that has been generated on your account. Is there any way that I mean sure. I can go ahead and process it with you as long as you let me let me know once I can process it on my end on your account. Yeah. That's 45, and that's for the invoice 3350, your August invoice. Yes. We'll temporarily hold on your suspension, and we'll proceed with your agreed payment plan, which is $45 per week. Okay. Let me go ahead and process for you just real quick. 45 Pressing it in. Hold. I'm sorry. There was a problem pressing the payment. Could you verify the card added in your account, please? No. No. No. Please. Just give me one second. Hold on. Can you provide me the last four digits of the card that I should use to process the payment right now? Yeah. Just the last four digits of the of the card number will do. Yeah. We have here the updated card on file, but when I tried to process, it was declined. Can I process it again? Okay. Let me try it again. Alright? So this is my second time reprocessing the payment with you during the call. So let me try it again. Alright? Thank you. Alright. It's already loading. Great. We've already successfully processed the amount of $45. Again, that will be deducted from your August recurring invoice and will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is 45 within this week as well. Yes. Thank you so much. If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate to call us. We will be in Yes. I will hold it for a suspension, Tanisha. Don't worry. Alright. Thank you so much. Have a great day. 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Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Tanisha? Hi, Tanisha.\n\nHow are you doing today? That's good, sir. I'm okay too. I'm just bringing up regarding your Airtel account as we have already. I just wanted to make sure that you received our email for suspension notice, and I'm just I wanna make sure that I wanna touch base with you before the scheduled account action tomorrow and see if there's anything we can assist you with.\n\nWell, I understand that you have an agreed plan. There is actually a $45 invoice that has been generated on your account. Is there any way that I mean sure. I can go ahead and process it with you as long as you let me let me know once I can process it on my end on your account. Yeah.\n\nThat's 45, and that's for the invoice 3350, your August invoice. Yes. We'll temporarily hold on your suspension, and we'll proceed with your agreed payment plan, which is $45 per week. Okay. Let me go ahead and process for you just real quick.\n\n45 Pressing it in. Hold. I'm sorry. There was a problem pressing the payment. Could you verify the card added in your account, please?\n\nNo. No. No. Please. Just give me one second.\n\nHold on. Can you provide me the last four digits of the card that I should use to process the payment right now? Yeah. Just the last four digits of the of the card number will do. Yeah.\n\nWe have here the updated card on file, but when I tried to process, it was declined. Can I process it again? Okay. Let me try it again. Alright?\n\nSo this is my second time reprocessing the payment with you during the call. So let me try it again. Alright? Thank you. Alright.\n\nIt's already loading. Great. We've already successfully processed the amount of $45. Again, that will be deducted from your August recurring invoice and will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is 45 within this week as well. Yes.\n\nThank you so much. If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate to call us. We will be in Yes. I will hold it for a suspension, Tanisha. Don't worry.\n\nAlright. Thank you so much. Have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":8.639999,"end":9.04,"sentiment":"neutral","sentiment_score":-0.011980037204921246},{"text":"Good afternoon.","start":9.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.11857365444302559},{"text":"My name is Mary, and I'm calling from Airtel.","start":10.08,"end":12.82,"sentiment":"neutral","sentiment_score":0.09081270918250084},{"text":"May I speak with Tanisha?","start":13.04,"end":14.594999,"sentiment":"neutral","sentiment_score":0.07385919243097305},{"text":"Hi, Tanisha.","start":16.574999,"end":17.295,"sentiment":"neutral","sentiment_score":0.2005012109875679}],"sentiment":"neutral","sentiment_score":0.09540947570808624,"num_words":19,"start":8.639999,"end":17.295},{"sentences":[{"text":"How are you doing today?","start":17.295,"end":18.675,"sentiment":"positive","sentiment_score":0.37538044452667235},{"text":"That's good, sir.","start":21.215,"end":21.855,"sentiment":"positive","sentiment_score":0.5885312557220459},{"text":"I'm okay too.","start":21.855,"end":22.915,"sentiment":"positive","sentiment_score":0.3432365357875824},{"text":"I'm just bringing up regarding your Airtel account as we have already.","start":22.974998,"end":30.28,"sentiment":"neutral","sentiment_score":0.07436058608194192},{"text":"I just wanted to make sure that you received our email for suspension notice, and I'm just I wanna make sure that I wanna touch base with you before the scheduled account action tomorrow and see if there's anything we can assist you with.","start":30.28,"end":44.445,"sentiment":"neutral","sentiment_score":0.14499137144197116}],"sentiment":"neutral","sentiment_score":0.1782709399043624,"num_words":67,"start":17.295,"end":44.445},{"sentences":[{"text":"Well, I understand that you have an agreed 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invoice.","start":119.89,"end":129.795,"sentiment":"neutral","sentiment_score":0.0005917818158526312},{"text":"Yes.","start":137.47,"end":137.87,"sentiment":"neutral","sentiment_score":0.03623292222619057},{"text":"We'll temporarily hold on your suspension, and we'll proceed with your agreed payment plan, which is $45 per week.","start":137.87,"end":147.25,"sentiment":"neutral","sentiment_score":0.0009156218484828347},{"text":"Okay.","start":149.87,"end":150.19,"sentiment":"neutral","sentiment_score":0.07480914145708084},{"text":"Let me go ahead and process for you just real quick.","start":150.19,"end":152.565,"sentiment":"neutral","sentiment_score":0.09356081147085536}],"sentiment":"neutral","sentiment_score":0.027072497789726355,"num_words":43,"start":119.89,"end":152.565},{"sentences":[{"text":"45 Pressing it 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please?","start":189.735,"end":193.41,"sentiment":"neutral","sentiment_score":-0.07367393560707569}],"sentiment":"neutral","sentiment_score":-0.0904031916288659,"num_words":24,"start":162.325,"end":193.41},{"sentences":[{"text":"No.","start":206.025,"end":206.185,"sentiment":"neutral","sentiment_score":-0.10698477178812028},{"text":"No.","start":206.185,"end":206.345,"sentiment":"neutral","sentiment_score":-0.13883087038993835},{"text":"No.","start":206.345,"end":206.425,"sentiment":"neutral","sentiment_score":-0.15179502964019775},{"text":"Please.","start":206.425,"end":206.925,"sentiment":"neutral","sentiment_score":-0.11930887401103972},{"text":"Just give me one second.","start":208.425,"end":209.805,"sentiment":"neutral","sentiment_score":-0.022552963718771933}],"sentiment":"neutral","sentiment_score":-0.06996492938035065,"num_words":9,"start":206.025,"end":209.805},{"sentences":[{"text":"Hold 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again.","start":258.06,"end":259.26,"sentiment":"neutral","sentiment_score":-0.06649130582809448},{"text":"Alright?","start":259.26,"end":259.76,"sentiment":"neutral","sentiment_score":0.004955051001161337},{"text":"Thank you.","start":261.465,"end":271.805,"sentiment":"neutral","sentiment_score":0.21249976754188538},{"text":"Alright.","start":312.28998,"end":312.78998,"sentiment":"neutral","sentiment_score":0.21081891655921936}],"sentiment":"neutral","sentiment_score":-0.0722382715321146,"num_words":24,"start":250.38,"end":312.78998},{"sentences":[{"text":"It's already loading.","start":312.85,"end":313.99,"sentiment":"neutral","sentiment_score":0.31718504428863525},{"text":"Great.","start":314.05,"end":314.55,"sentiment":"positive","sentiment_score":0.6187604665756226},{"text":"We've already successfully processed the amount of $45.","start":315.09,"end":318.77,"sentiment":"positive","sentiment_score":0.5489946641027927},{"text":"Again, that will be deducted from your August recurring invoice and will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is 45 within this week as well.","start":318.77,"end":339.4,"sentiment":"neutral","sentiment_score":0.3309459189573924},{"text":"Yes.","start":340.41998,"end":340.91998,"sentiment":"neutral","sentiment_score":0.13533249497413635}],"sentiment":"positive","sentiment_score":0.3726972785106925,"num_words":43,"start":312.85,"end":340.91998},{"sentences":[{"text":"Thank you so much.","start":340.97998,"end":342.12,"sentiment":"neutral","sentiment_score":0.2670418508350849},{"text":"If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate to call us.","start":342.26,"end":349.685,"sentiment":"neutral","sentiment_score":0.019573666881769897},{"text":"We will be in Yes.","start":349.685,"end":355.24088,"sentiment":"neutral","sentiment_score":-0.04599342159926891},{"text":"I will hold it for a suspension, Tanisha.","start":355.24088,"end":358.30087,"sentiment":"neutral","sentiment_score":-0.013168815989047289},{"text":"Don't worry.","start":358.36087,"end":359.02087,"sentiment":"neutral","sentiment_score":0.058283157646656036}],"sentiment":"neutral","sentiment_score":0.03042631260839037,"num_words":44,"start":340.97998,"end":359.02087},{"sentences":[{"text":"Alright.","start":360.4409,"end":360.9409,"sentiment":"neutral","sentiment_score":0.26116877794265747},{"text":"Thank you so much.","start":361.1609,"end":362.28088,"sentiment":"positive","sentiment_score":0.559713140130043},{"text":"Have a great day.","start":362.28088,"end":363.0009,"sentiment":"positive","sentiment_score":0.4377414248883724},{"text":"Goodbye for now.","start":363.0009,"end":363.81595,"sentiment":"neutral","sentiment_score":-0.002383098006248474}],"sentiment":"positive","sentiment_score":0.35365314533313114,"num_words":12,"start":360.4409,"end":363.81595}]}}]},{"alternatives":[{"transcript":"Call has been forwarded to voice mail. The person you're trying to reach is not available. At the Hello? Yes. I'm okay. How are you? Yeah. I'm gonna need to go back on another payment plan. I've just had some issues, like, personal issues going on in my life that's just being wild because I I did make a payment the other week, and I did get the email. So I'm just wondering how I go about this. I can I can pay that right now, that one? Alright. Hold on. I'll just put the money in the account now. Hold on. It's 45. Yeah? Yep. That one if I pay it, that's not gonna terminate my services for tomorrow, will it? Alright. You can take it out now. 2 05217293025 0 9. Not the CVV, the card number. Yeah? The last four digits is 9747. Yeah. It's hard to go. There's I put my money in there. No. Yeah. Yeah. Yep. Yep. No. But but my thing's not gonna be turned off tomorrow, is it? Alright. Alright. Thank you. 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The person you're trying to reach is not available. At the Hello?\n\nChannel 0: Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Tanisha?\n\nChannel 1: Yes.\n\nChannel 0: Hi, Tanisha. How are you doing today?\n\nChannel 1: I'm okay. How are you?\n\nChannel 0: That's good, sir. I'm okay too. I'm just bringing up regarding your Airtel account as we have already. I just wanted to make sure that you received our email for suspension notice, and I'm just I wanna make sure that I wanna touch base with you before the scheduled account action tomorrow and see if there's anything we can assist you with.\n\nChannel 1: Yeah. I'm gonna need to go back on another payment plan. I've just had some issues, like, personal issues going on in my life that's just being wild because I I did make a payment the other week, and I did get the email. So I'm just wondering how I go about this.\n\nChannel 0: Well, I understand that you have an agreed plan. There is actually a $45 invoice that has been generated on your account. Is there any way that I mean\n\nChannel 1: I can I can pay that right now, that one?\n\nChannel 0: sure. I can go ahead and process it with you as long as you let me let me know once I can process it on my end on your account.\n\nChannel 1: Alright. Hold on. I'll just put the money in the account now. Hold on. It's 45.\n\nYeah?\n\nChannel 0: Yeah. That's 45, and that's for the invoice 3350, your\n\nChannel 1: Yep.\n\nChannel 0: August invoice.\n\nChannel 1: That one if I pay it, that's not gonna terminate my services for tomorrow, will it?\n\nChannel 0: Yes. We'll temporarily hold on your suspension, and we'll proceed with your agreed payment plan, which is $45 per week.\n\nChannel 1: Alright. You can take it out now.\n\nChannel 0: Okay. Let me go ahead and process for you just real quick. 45 Pressing it in. Hold. I'm sorry.\n\nThere was a problem pressing the payment. Could you verify the card added in your account, please?\n\nChannel 1: 2 05217293025\n\nChannel 0: No. No.\n\nChannel 1: 0\n\nChannel 0: No. Please.\n\nChannel 1: 9.\n\nChannel 0: Just give me one second. Hold on. Can you provide me the last four digits of the card that I should use to process the payment right now?\n\nChannel 1: Not the CVV, the card number. Yeah?\n\nChannel 0: Yeah. Just the last four digits of the of the card number will do.\n\nChannel 1: The last four digits is 9747.\n\nChannel 0: Yeah. We have here the updated card on file, but when I tried to process, it was declined. Can I process it again?\n\nChannel 1: Yeah. It's hard to go. There's I put my money in there.\n\nChannel 0: Okay. Let me try it again. Alright? So this is my\n\nChannel 1: No.\n\nChannel 0: second time reprocessing the payment with you during the call. So let me try it again. Alright?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Thank you. Alright. It's already loading. Great. We've already successfully processed the amount of $45.\n\nAgain, that will be deducted from your August recurring invoice and\n\nChannel 1: Yep.\n\nChannel 0: will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is\n\nChannel 1: Yep.\n\nChannel 0: 45 within this week as well. Yes. Thank you so much. If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate\n\nChannel 1: No.\n\nChannel 0: to call us. We will\n\nChannel 1: But\n\nChannel 0: be in\n\nChannel 1: but my thing's not gonna be turned off tomorrow, is it?\n\nChannel 0: Yes. I will hold it for a suspension,\n\nChannel 1: Alright.\n\nChannel 0: Tanisha. Don't worry.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Alright. Thank you so much. Have a\n\nChannel 1: Bye.\n\nChannel 0: great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Call has been forwarded to voice mail.","start":0.08,"end":2.02,"sentiment":"neutral","sentiment_score":-0.32303822892052786},{"text":"The person you're trying to reach is not available.","start":2.24,"end":4.9,"sentiment":"negative","sentiment_score":-0.34108970562616986},{"text":"At the Hello?","start":5.3599997,"end":7.22,"sentiment":"neutral","sentiment_score":-0.07520230362812678}],"sentiment":"neutral","sentiment_score":-0.29245694020861074,"channel":1,"num_words":19,"start":0.08,"end":7.22},{"sentences":[{"text":"Hello.","start":8.639999,"end":9.04,"sentiment":"neutral","sentiment_score":-0.011980037204921246},{"text":"Good afternoon.","start":9.04,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.11857365444302559},{"text":"My name is Mary, and I'm calling from Airtel.","start":10.08,"end":12.82,"sentiment":"neutral","sentiment_score":0.09081270918250084},{"text":"May I speak with 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my","start":250.38,"end":251.1,"sentiment":"neutral","sentiment_score":-0.08718953281641006}],"sentiment":"neutral","sentiment_score":-0.07651240886612372,"channel":0,"num_words":11,"start":248.78,"end":251.1},{"sentences":[{"text":"No.","start":250.935,"end":251.435,"sentiment":"neutral","sentiment_score":-0.2133597433567047}],"sentiment":"neutral","sentiment_score":-0.2133597433567047,"channel":1,"num_words":1,"start":250.935,"end":251.435},{"sentences":[{"text":"second time reprocessing the payment with you during the call.","start":251.1,"end":258.06,"sentiment":"neutral","sentiment_score":-0.16267860531806946},{"text":"So let me try it 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and","start":318.77,"end":327.365,"sentiment":"positive","sentiment_score":0.4207113656130704}],"sentiment":"positive","sentiment_score":0.4207113656130704,"channel":0,"num_words":11,"start":318.77,"end":327.365},{"sentences":[{"text":"Yep.","start":327.205,"end":327.705,"sentiment":"positive","sentiment_score":0.3822731375694275}],"sentiment":"positive","sentiment_score":0.3822731375694275,"channel":1,"num_words":1,"start":327.205,"end":327.705},{"sentences":[{"text":"will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is","start":327.585,"end":337.38,"sentiment":"neutral","sentiment_score":0.31820272596982807}],"sentiment":"neutral","sentiment_score":0.31820272596982807,"channel":0,"num_words":13,"start":327.585,"end":337.38},{"sentences":[{"text":"Yep.","start":337.28998,"end":337.78998,"sentiment":"neutral","sentiment_score":0.19692781567573547}],"sentiment":"neutral","sentiment_score":0.19692781567573547,"channel":1,"num_words":1,"start":337.28998,"end":337.78998},{"sentences":[{"text":"45 within this week as well.","start":337.38,"end":339.4,"sentiment":"neutral","sentiment_score":0.1939861848950386},{"text":"Yes.","start":340.41998,"end":340.91998,"sentiment":"neutral","sentiment_score":0.13533249497413635},{"text":"Thank you so much.","start":340.97998,"end":342.12,"sentiment":"neutral","sentiment_score":0.2670418508350849},{"text":"If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate","start":342.26,"end":349.285,"sentiment":"neutral","sentiment_score":0.03436590881425549}],"sentiment":"neutral","sentiment_score":0.09465051519994934,"channel":0,"num_words":33,"start":337.38,"end":349.285},{"sentences":[{"text":"No.","start":349.12997,"end":349.62997,"sentiment":"neutral","sentiment_score":-0.07005058974027634}],"sentiment":"neutral","sentiment_score":-0.07005058974027634,"channel":1,"num_words":1,"start":349.12997,"end":349.62997},{"sentences":[{"text":"to call us.","start":349.285,"end":349.685,"sentiment":"neutral","sentiment_score":-0.08890277395645778},{"text":"We will","start":349.685,"end":350.085,"sentiment":"neutral","sentiment_score":-0.07085369527339935}],"sentiment":"neutral","sentiment_score":-0.08168314248323441,"channel":0,"num_words":5,"start":349.285,"end":350.085},{"sentences":[{"text":"But","start":349.84998,"end":350.34998,"sentiment":"neutral","sentiment_score":-0.046271488070487976}],"sentiment":"neutral","sentiment_score":-0.046271488070487976,"channel":1,"num_words":1,"start":349.84998,"end":350.34998},{"sentences":[{"text":"be in","start":350.085,"end":350.405,"sentiment":"neutral","sentiment_score":-0.04597701132297516}],"sentiment":"neutral","sentiment_score":-0.04597701132297516,"channel":0,"num_words":2,"start":350.085,"end":350.405},{"sentences":[{"text":"but my thing's not gonna be turned off tomorrow, is it?","start":351.445,"end":354.265,"sentiment":"neutral","sentiment_score":-0.10093450783328577}],"sentiment":"neutral","sentiment_score":-0.10093450783328577,"channel":1,"num_words":11,"start":351.445,"end":354.265},{"sentences":[{"text":"Yes.","start":354.92087,"end":355.24088,"sentiment":"neutral","sentiment_score":0.003694305196404457},{"text":"I will hold it for a suspension,","start":355.24088,"end":356.78088,"sentiment":"neutral","sentiment_score":-0.022203728556632996}],"sentiment":"neutral","sentiment_score":-0.018966474337503314,"channel":0,"num_words":8,"start":354.92087,"end":356.78088},{"sentences":[{"text":"Alright.","start":357.525,"end":358.025,"sentiment":"neutral","sentiment_score":0.04419445991516113}],"sentiment":"neutral","sentiment_score":0.04419445991516113,"channel":1,"num_words":1,"start":357.525,"end":358.025},{"sentences":[{"text":"Tanisha.","start":357.80087,"end":358.30087,"sentiment":"neutral","sentiment_score":0.05007557198405266},{"text":"Don't worry.","start":358.36087,"end":359.02087,"sentiment":"neutral","sentiment_score":0.058283157646656036}],"sentiment":"neutral","sentiment_score":0.055547295759121575,"channel":0,"num_words":3,"start":357.80087,"end":359.02087},{"sentences":[{"text":"Alright.","start":359.525,"end":359.845,"sentiment":"neutral","sentiment_score":0.14316193759441376},{"text":"Thank you.","start":359.845,"end":360.665,"sentiment":"neutral","sentiment_score":0.2671986520290375}],"sentiment":"neutral","sentiment_score":0.22585308055082956,"channel":1,"num_words":3,"start":359.525,"end":360.665},{"sentences":[{"text":"Alright.","start":360.4409,"end":360.9409,"sentiment":"neutral","sentiment_score":0.26116877794265747},{"text":"Thank you so much.","start":361.1609,"end":362.28088,"sentiment":"positive","sentiment_score":0.559713140130043},{"text":"Have a","start":362.28088,"end":362.6009,"sentiment":"positive","sentiment_score":0.5061909556388855}],"sentiment":"positive","sentiment_score":0.5017718928200858,"channel":0,"num_words":7,"start":360.4409,"end":362.6009},{"sentences":[{"text":"Bye.","start":362.565,"end":363.065,"sentiment":"positive","sentiment_score":0.4065102934837342}],"sentiment":"positive","sentiment_score":0.4065102934837342,"channel":1,"num_words":1,"start":362.565,"end":363.065},{"sentences":[{"text":"great day.","start":362.6009,"end":363.0009,"sentiment":"positive","sentiment_score":0.36929189413785934},{"text":"Goodbye for now.","start":363.0009,"end":363.81595,"sentiment":"neutral","sentiment_score":-0.002383098006248474}],"sentiment":"neutral","sentiment_score":0.14628689885139465,"channel":0,"num_words":5,"start":362.6009,"end":363.81595}]},"summary":{"result":"success","short":"Mary from Airtel calls Tanisha regarding her suspension notice and an $45 invoice generated on her account. Tanisha had issues with her personal life due to a payment that was declined, so Mary offers to process the payment now and hold on the suspension until she can confirm the payment. Tanisha is advised to call if she needs further assistance regarding her account or payment arrangement plan."},"intents":{"segments":[{"text":"I'm just bringing up regarding your Airtel account as we have already. I just wanted to make sure that you received our email for suspension notice, and I'm just I wanna make sure that I wanna touch base with you before the scheduled account action tomorrow and see if there's anything we can assist you with. Yeah.","start_word":55,"end_word":111,"intents":[{"intent":"Notify suspension notice","confidence_score":0.00023284514},{"intent":"Offer assistance","confidence_score":0.10285641}]},{"text":"I'm gonna need to go back on another payment plan. I've just had some issues, like, personal issues going on in my life that's just being wild because I I did make a payment the other week, and I did get the email. So I'm just wondering how I go about this.","start_word":112,"end_word":163,"intents":[{"intent":"Discuss payment plan","confidence_score":0.0024313142}]},{"text":"Well, I understand that you have an agreed plan. There is actually a $45 invoice that has been generated on your account. Is there any way that I mean I can I can pay that right now, that one? sure.","start_word":164,"end_word":203,"intents":[{"intent":"Confirm payment plan","confidence_score":0.080173},{"intent":"Offer payment plan","confidence_score":0.013847648},{"intent":"Confirm payment plan","confidence_score":0.2402603},{"intent":"Confirm payment plan","confidence_score":0.15671508}]},{"text":"That one if I pay it, that's not gonna terminate my services for tomorrow, will it? Yes.","start_word":263,"end_word":279,"intents":[{"intent":"Discontinue services","confidence_score":0.000101126534}]},{"text":"You can take it out now. Okay. Let me go ahead and process for you just real quick. 45 Pressing it in.","start_word":301,"end_word":322,"intents":[{"intent":"Process payment","confidence_score":0.90937537}]},{"text":"Could you verify the card added in your account, please?","start_word":332,"end_word":341,"intents":[{"intent":"Verify card","confidence_score":0.016434727}]},{"text":"We've already successfully processed the amount of $45. Again, that will be deducted from your August recurring invoice and Yep. will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is Yep. 45 within this week as well. Yes.","start_word":478,"end_word":518,"intents":[{"intent":"Deduct amount","confidence_score":0.03587513}]},{"text":"If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate No. to call us.","start_word":523,"end_word":548,"intents":[{"intent":"Provide assistance","confidence_score":0.03199788}]},{"text":"I will hold it for a suspension, Alright. Tanisha. Don't worry.","start_word":566,"end_word":576,"intents":[{"intent":"Hold for suspension","confidence_score":0.4690625}]}]},"sentiments":{"segments":[{"text":"Call has been forwarded to voice mail.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":-0.32121795415878296},{"text":"The person you're trying to reach is not available.","start_word":7,"end_word":15,"sentiment":"negative","sentiment_score":-0.3380873203277588},{"text":"At the Hello? Hello. Good afternoon. My name is Mary, and I'm calling from Airtel. May I speak with Tanisha? Yes. Hi, Tanisha.","start_word":16,"end_word":38,"sentiment":"neutral","sentiment_score":0.08706942200660706},{"text":"How are you doing today?","start_word":39,"end_word":43,"sentiment":"positive","sentiment_score":0.36964887380599976},{"text":"I'm okay. How are you?","start_word":44,"end_word":48,"sentiment":"neutral","sentiment_score":0.25676026940345764},{"text":"That's good, sir. I'm okay too.","start_word":49,"end_word":54,"sentiment":"positive","sentiment_score":0.48683658242225647},{"text":"I'm just bringing up regarding your Airtel account as we have already. I just wanted to make sure that you received our email for suspension notice, and I'm just I wanna make sure that I wanna touch base with you before the scheduled account action tomorrow and see if there's anything we can assist you with. Yeah. I'm gonna need to go back on another payment plan. I've just had some issues, like, personal issues going on in my life that's just being wild because I I did make a payment the other week, and I did get the email. So I'm just wondering how I go about this. Well, I understand that you have an agreed plan. There is actually a $45 invoice that has been generated on your account. Is there any way that I mean I can I can pay that right now, that one? sure. I can go ahead and process it with you as long as you let me let me know once I can process it on my end on your account. Alright. Hold on. I'll just put the money in the account now. Hold on. It's 45. Yeah? Yeah. That's 45, and that's for the invoice 3350, your Yep. August invoice. That one if I pay it, that's not gonna terminate my services for tomorrow, will it? Yes. We'll temporarily hold on your suspension, and we'll proceed with your agreed payment plan, which is $45 per week. Alright. You can take it out now. Okay. Let me go ahead and process for you just real quick. 45 Pressing it in. Hold. I'm sorry. There was a problem pressing the payment. Could you verify the card added in your account, please? 2 05217293025 No. No. 0 No. Please. 9. Just give me one second. Hold on. Can you provide me the last four digits of the card that I should use to process the payment right now? Not the CVV, the card number. Yeah? Yeah. Just the last four digits of the of the card number will do. The last four digits is 9747. Yeah. We have here the updated card on file, but when I tried to process, it was declined. Can I process it again? Yeah.","start_word":55,"end_word":428,"sentiment":"neutral","sentiment_score":-0.03139453517761141},{"text":"It's hard to go. There's I put my money in there.","start_word":429,"end_word":439,"sentiment":"negative","sentiment_score":-0.3800266981124878},{"text":"Okay. Let me try it again. Alright? So this is my No. second time reprocessing the payment with you during the call. So let me try it again. Alright? Yeah. Yeah. Thank you. Alright. It's already loading.","start_word":440,"end_word":476,"sentiment":"neutral","sentiment_score":-0.018327688798308372},{"text":"Great. We've already successfully processed the amount of $45. Again, that will be deducted from your August recurring invoice and Yep.","start_word":477,"end_word":497,"sentiment":"positive","sentiment_score":0.472891628742218},{"text":"will generate another $45.45 dollars continuing your agreed payment arrangement 45 which is Yep. 45 within this week as well. Yes. Thank you so much. If you need further assistance regarding your account or if you need update regarding with your payment arrangement plan, please don't hesitate No. to call us. We will But be in but my thing's not gonna be turned off tomorrow, is it? Yes. I will hold it for a suspension, Alright. Tanisha. Don't worry. Alright. Thank you. Alright.","start_word":498,"end_word":580,"sentiment":"neutral","sentiment_score":0.07764329016208649},{"text":"Thank you so much. Have a Bye. great day.","start_word":581,"end_word":589,"sentiment":"positive","sentiment_score":0.5044903755187988},{"text":"Goodbye for now.","start_word":590,"end_word":592,"sentiment":"neutral","sentiment_score":0.06052231043577194}],"average":{"sentiment":"neutral","sentiment_score":0.01813825961358533}}}}