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And So prob yeah. What I what I would ask you to do is in the future, if there's any call bell issues and it's during standard office hours over in Melbourne, contact them. Okay. Yeah. I think it is too. Yeah. So, yeah, so they close at five. So that's 03:00 our time. Yeah. Okay. What what I would what I would suggest is so one of them is working, the other one's not, but all the mobiles are? Yeah. And I thought you said one of them had came back on, or is that including the one that's come back on? Yeah. Okay. Okay. And you've tried physically restarting them as in power cycling them? Well, yeah. I mean, you can just let the RN know on the wing, and they can do it. Because don't forget the calls are still going to mobiles. I would just let the RN know that you're gonna power cycle those two annunciators and that they're gonna go off while you do it. But if if, certainly, not nothing happens, again, just let the RN know that the annunciators are not operall not operational and won't be overnight. And then in the morning, contact Smart Caller and see what they can do. Just just for the one house because it's only gonna be the one house that's affected. I think some of them are actually they've got a power adapter on them. They're not all POE. I don't think so. I think if as an example, the one outside of the CN office, if you if you go in the CN Office, you can see the power packs on the wall. And and the other ones, I think you're gonna find are similar. There's a power pack somewhere around, and you just have to turn it off with thirty seconds and turn it back on. Wait. Yeah. I I don't I don't have an answer for that. That's all I can suggest for tonight is to power cycle and and yeah. So does it have just the one cable going into it, the blue cable, the cat the cat five cable, or does it have a power cable as well? So if you were to literally can you unplug the the Ethernet cable from the back of it? Yeah. Give it a go. And then I say, if not, just let the RN know and put you at that. There's only one annunciator to work and and you'll get on to it tomorrow. Maintenance. Yeah. Ring them. Are you gonna catch them by 04:00? They can leave it for. I I mean, you could ask one of the maintenance guys to go with you and just unplug the cable. Alright. Cool. Alright. Sounds good. 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Jay. That's alright. Alright. No. I would I would have definitely started at Smart Corner.\n\nThat's that's their gig, and they can do stuff remotely, but they'll be essentially closed now. And So prob yeah. What I what I would ask you to do is in the future, if there's any call bell issues and it's during standard office hours over in Melbourne, contact them. Okay. Yeah.\n\nI think it is too. Yeah. So, yeah, so they close at five. So that's 03:00 our time. Yeah.\n\nOkay. What what I would what I would suggest is so one of them is working, the other one's not, but all the mobiles are? Yeah. And I thought you said one of them had came back on, or is that including the one that's come back on? Yeah.\n\nOkay. Okay. And you've tried physically restarting them as in power cycling them? Well, yeah. I mean, you can just let the RN know on the wing, and they can do it.\n\nBecause don't forget the calls are still going to mobiles. I would just let the RN know that you're gonna power cycle those two annunciators and that they're gonna go off while you do it. But if if, certainly, not nothing happens, again, just let the RN know that the annunciators are not operall not operational and won't be overnight. And then in the morning, contact Smart Caller and see what they can do. Just just for the one house because it's only gonna be the one house that's affected.\n\nI think some of them are actually they've got a power adapter on them. They're not all POE. I don't think so. I think if as an example, the one outside of the CN office, if you if you go in the CN Office, you can see the power packs on the wall. And and the other ones, I think you're gonna find are similar.\n\nThere's a power pack somewhere around, and you just have to turn it off with thirty seconds and turn it back on. Wait. Yeah. I I don't I don't have an answer for that. That's all I can suggest for tonight is to power cycle and and yeah.\n\nSo does it have just the one cable going into it, the blue cable, the cat the cat five cable, or does it have a power cable as well? So if you were to literally can you unplug the the Ethernet cable from the back of it? Yeah. Give it a go. And then I say, if not, just let the RN know and put you at that.\n\nThere's only one annunciator to work and and you'll get on to it tomorrow. Maintenance. Yeah. Ring them. Are you gonna catch them by 04:00?\n\nThey can leave it for. I I mean, you could ask one of the maintenance guys to go with you and just unplug the cable. Alright. Cool. Alright.\n\nSounds good. Thanks for that.","paragraphs":[{"sentences":[{"text":"Hi, Jay.","start":1.76,"end":2.42,"sentiment":"neutral","sentiment_score":0.04709860123693943},{"text":"That's alright.","start":5.04,"end":5.7,"sentiment":"neutral","sentiment_score":-0.02202067710459233},{"text":"Alright.","start":13.945,"end":14.445,"sentiment":"neutral","sentiment_score":-0.04665714502334595},{"text":"No.","start":41.445,"end":41.685,"sentiment":"neutral","sentiment_score":-0.27795711159706116},{"text":"I would I would have definitely started at Smart Corner.","start":41.685,"end":44.565002,"sentiment":"neutral","sentiment_score":-0.10930495895445347}],"sentiment":"neutral","sentiment_score":-0.08546924986876547,"num_words":16,"start":1.76,"end":44.565002},{"sentences":[{"text":"That's that's their gig, and they can do stuff remotely, but they'll be essentially closed now.","start":44.565002,"end":50.505,"sentiment":"neutral","sentiment_score":-0.0885402939748019},{"text":"And So prob 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back on?","start":110.649994,"end":118.10999,"sentiment":"neutral","sentiment_score":-0.1627775886180726},{"text":"Yeah.","start":124.945,"end":125.445,"sentiment":"neutral","sentiment_score":-0.0536203496158123}],"sentiment":"neutral","sentiment_score":-0.13221525157592734,"num_words":49,"start":94.725006,"end":125.445},{"sentences":[{"text":"Okay.","start":125.665,"end":126.165,"sentiment":"neutral","sentiment_score":-0.05225547403097153},{"text":"Okay.","start":128.225,"end":128.725,"sentiment":"neutral","sentiment_score":-0.05528128892183304},{"text":"And you've tried physically restarting them as in power cycling them?","start":129.585,"end":133.685,"sentiment":"neutral","sentiment_score":-0.08714626932686026},{"text":"Well, yeah.","start":158.425,"end":161.16,"sentiment":"neutral","sentiment_score":0.003796256147325039},{"text":"I mean, you can just let the RN know on the wing, and they can do 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do.","start":189.86,"end":195.88,"sentiment":"neutral","sentiment_score":0.07400853958513055},{"text":"Just just for the one house because it's only gonna be the one house that's affected.","start":207.91501,"end":211.29501,"sentiment":"neutral","sentiment_score":0.029287747747730464}],"sentiment":"neutral","sentiment_score":-0.008479904904056134,"num_words":90,"start":166.2,"end":211.29501},{"sentences":[{"text":"I think some of them are actually they've got a power adapter on them.","start":218.66,"end":221.94,"sentiment":"neutral","sentiment_score":-0.07421798019536904},{"text":"They're not all POE.","start":221.94,"end":222.92,"sentiment":"neutral","sentiment_score":-0.16051491722464561},{"text":"I don't think so.","start":236.80501,"end":237.78,"sentiment":"neutral","sentiment_score":-0.19950464367866516},{"text":"I think if as an example, the one outside of the CN office, if you if you go in the CN Office, you can see the power packs on the wall.","start":237.86,"end":245.4,"sentiment":"neutral","sentiment_score":-0.02825374144219583},{"text":"And and the other ones, I think you're gonna find are similar.","start":248.74,"end":252.965,"sentiment":"neutral","sentiment_score":0.090964050963521}],"sentiment":"neutral","sentiment_score":-0.034821959069141976,"num_words":65,"start":218.66,"end":252.965},{"sentences":[{"text":"There's a power pack somewhere around, and you just have to turn it off with thirty seconds and turn it back on.","start":253.505,"end":258.885,"sentiment":"neutral","sentiment_score":0.0013836546039039438},{"text":"Wait.","start":278.345,"end":278.845,"sentiment":"neutral","sentiment_score":-0.026301968842744827},{"text":"Yeah.","start":300.98,"end":301.48,"sentiment":"neutral","sentiment_score":-0.23632539808750153},{"text":"I I don't I don't have an answer for that.","start":301.62,"end":303.94,"sentiment":"negative","sentiment_score":-0.4371883898973465},{"text":"That's all I can suggest for tonight 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04:00?","start":401.115,"end":403.035,"sentiment":"neutral","sentiment_score":0.0068420592163290295}],"sentiment":"neutral","sentiment_score":0.04523337129503489,"num_words":25,"start":381.34,"end":403.035},{"sentences":[{"text":"They can leave it for.","start":403.035,"end":404.255,"sentiment":"neutral","sentiment_score":0.008860097080469132},{"text":"I I mean, you could ask one of the maintenance guys to go with you and just unplug the cable.","start":418.65,"end":422.75,"sentiment":"neutral","sentiment_score":0.04009016042109579},{"text":"Alright.","start":441.41,"end":441.81,"sentiment":"neutral","sentiment_score":0.21187297999858856},{"text":"Cool.","start":441.81,"end":442.31,"sentiment":"positive","sentiment_score":0.41573774814605713},{"text":"Alright.","start":453.62686,"end":453.86688,"sentiment":"positive","sentiment_score":0.5515453815460205}],"sentiment":"neutral","sentiment_score":0.07233070726839028,"num_words":28,"start":403.035,"end":453.86688},{"sentences":[{"text":"Sounds good.","start":453.86688,"end":454.84686,"sentiment":"positive","sentiment_score":0.8147634863853455},{"text":"Thanks for that.","start":456.58688,"end":457.56686,"sentiment":"positive","sentiment_score":0.5502287596464157}],"sentiment":"positive","sentiment_score":0.6560426503419876,"num_words":5,"start":453.86688,"end":457.56686}]}}]},{"alternatives":[{"transcript":"Hi, Mike. Sorry to bother you. We've got so insured two out of the three enunciators just aren't displaying calls. So I've been troubleshooting a bit with Afiniti, and I've tried a few things. Tried restarting them. I've got one of them working, but the other two still aren't working. I just wanted to check with you. Should I just stay here until we can get these working? Also, do you know how much of a a smart caller thing this is? Because I was under the impression that enunciators are a bit more of an on-site thing. Okay. Yeah. Well, yeah. So I I discussed it with Affinity, and they said to try and troubleshoot physically first. So Yeah. Yeah. I think this this was only brought to my attention about an hour ago. So I don't know is it two hours that they're ahead now or three? So I don't know if they would be closed by then or 03:00 out. So it was it was at 05:00 pretty much. I was it was at it was at 02:45, our time that I was told about this. That's good. All the mobiles are working. Yeah. It's just the two hallway enunciators aren't working. Yep. So so the one in the, like, the main area right outside the clinical nurse manager's office, that one's working. And then the other two are not. Yeah. So I tried what's called, like, a soft cycle where it it's not a full power off because I didn't I don't actually know which ones are which, basically. So I had to do all of them. And so I didn't want to hard turn all of them off, which that will be my next thing. But then that's I'll have to go around and tell all the nurses in every house they're not dead. It's Michael off. Yeah. Yeah. Yeah. Yeah. So it's not that. Yeah. Yep. Yep. Yep. Yeah. Yeah. That's no worries at all. So I'll I can go and try that now then. And, yeah, as long as as long as that's fine with you, I'll I'll let all the RNs know. So so the problem is is that they're all in the same spot and they're not labeled as to per which house it is. So the two at once because some of them are wireless and some of them are wired. Is it just Jara or the the ones that are still wired? Is that right? Oh, okay. So Yeah. Okay. I see what you mean. So those alright. So that sand one is so that's the one that's working. So I don't need to mess with that. Because I did ask maintenance about it because they were saying how this yeah. Sometimes we sort of had and I asked them about that, but they said, usually, when that happens, that it's just one and it's just, like, not displaying anything, that sort of thing. But the fact that so these ones that have the issues, they're still displaying that sort of, you know, the three hashtag symbols that go across when nothing's on there. But it's just that they're not picking up the calls. This one yep. So yeah. So with this one that I'm looking at, which is, like, in the in the main tour hallway, there's no there's no way to like, cable goes into the wall, basically, from what I can see. Sorry. So this one has it has an Ethernet and yeah. That one just has the Ethernet, so it looks like it's POA, which I probably could. I'd have to get on a on a ladder, but that should be fine. I can give it a try. I don't know. So what I was talking about with power cycling earlier was in the the rack with the nurse call service. K. So I tried that and that didn't change anything. But, yeah, I can try to do that. I can try just unplug it and plug it back in and just see if anything changes. Yeah. I it'll be it'll be sorted because I'll get Smart Caller involved. Yeah. The other one looks the same. So in terms of a ladder, I'll go find somebody for maintenance. Do you know if there's I assume it's oh, yeah. Okay. Is it I guess, it's not really your question. It's more an affinity question, but I'm assume I'm fine to, like I don't know if to consider working at heights or whatever. Alright. That's alright. Yeah. I've got sorry. Hayden. I've got Hayden. He's having a look with me. So I'll do that. And then, yeah, I'll I'll let you know if anything major changes, but otherwise, I'll just let the Stuart nurses know and everything. 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Sorry to bother you. We've got so insured two out of the three enunciators just aren't displaying calls. So I've been troubleshooting a bit with Afiniti, and I've tried a few things. Tried restarting them.\n\nI've got one of them working, but the other two still aren't working. I just wanted to check with you. Should I just stay here until we can get these working? Also, do you know how much of a a smart caller thing this is? Because I was under the impression that enunciators are a bit more of an on-site thing.\n\nOkay. Yeah. Well, yeah. So I I discussed it with Affinity, and they said to try and troubleshoot physically first. So Yeah.\n\nYeah. I think this this was only brought to my attention about an hour ago. So I don't know is it two hours that they're ahead now or three? So I don't know if they would be closed by then or 03:00 out. So it was it was at 05:00 pretty much.\n\nI was it was at it was at 02:45, our time that I was told about this. That's good. All the mobiles are working. Yeah. It's just the two hallway enunciators aren't working.\n\nYep. So so the one in the, like, the main area right outside the clinical nurse manager's office, that one's working. And then the other two are not. Yeah. So I tried what's called, like, a soft cycle where it it's not a full power off because I didn't I don't actually know which ones are which, basically.\n\nSo I had to do all of them. And so I didn't want to hard turn all of them off, which that will be my next thing. But then that's I'll have to go around and tell all the nurses in every house they're not dead. It's Michael off. Yeah.\n\nYeah. Yeah. Yeah. So it's not that. Yeah.\n\nYep. Yep. Yep. Yeah. Yeah.\n\nThat's no worries at all. So I'll I can go and try that now then. And, yeah, as long as as long as that's fine with you, I'll I'll let all the RNs know. So so the problem is is that they're all in the same spot and they're not labeled as to per which house it is. So the two at once because some of them are wireless and some of them are wired.\n\nIs it just Jara or the the ones that are still wired? Is that right? Oh, okay. So Yeah. Okay.\n\nI see what you mean. So those alright. So that sand one is so that's the one that's working. So I don't need to mess with that. Because I did ask maintenance about it because they were saying how this yeah.\n\nSometimes we sort of had and I asked them about that, but they said, usually, when that happens, that it's just one and it's just, like, not displaying anything, that sort of thing. But the fact that so these ones that have the issues, they're still displaying that sort of, you know, the three hashtag symbols that go across when nothing's on there. But it's just that they're not picking up the calls. This one yep. So yeah.\n\nSo with this one that I'm looking at, which is, like, in the in the main tour hallway, there's no there's no way to like, cable goes into the wall, basically, from what I can see. Sorry. So this one has it has an Ethernet and yeah. That one just has the Ethernet, so it looks like it's POA, which I probably could. I'd have to get on a on a ladder, but that should be fine.\n\nI can give it a try. I don't know. So what I was talking about with power cycling earlier was in the the rack with the nurse call service. K. So I tried that and that didn't change anything.\n\nBut, yeah, I can try to do that. I can try just unplug it and plug it back in and just see if anything changes. Yeah. I it'll be it'll be sorted because I'll get Smart Caller involved. Yeah.\n\nThe other one looks the same. So in terms of a ladder, I'll go find somebody for maintenance. Do you know if there's I assume it's oh, yeah. Okay. Is it I guess, it's not really your question.\n\nIt's more an affinity question, but I'm assume I'm fine to, like I don't know if to consider working at heights or whatever. Alright. That's alright. Yeah. I've got sorry.\n\nHayden. I've got Hayden. He's having a look with me. So I'll do that. And then, yeah, I'll I'll let you know if anything major changes, but otherwise, I'll just let the Stuart nurses know and everything.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.03360792063176632},{"text":"Sorry to bother you.","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":-0.25315646082162857},{"text":"We've got so insured two out of the three enunciators just aren't displaying calls.","start":6.08,"end":12.82,"sentiment":"neutral","sentiment_score":-0.3085815757513046},{"text":"So I've been troubleshooting a bit with Afiniti, and I've tried a few things.","start":13.505,"end":19.685,"sentiment":"neutral","sentiment_score":-0.1571745936359678},{"text":"Tried restarting them.","start":19.985,"end":21.365,"sentiment":"neutral","sentiment_score":-0.1987214187781016}],"sentiment":"neutral","sentiment_score":-0.21789623323727297,"num_words":37,"start":2.8799999,"end":21.365},{"sentences":[{"text":"I've got one of them working, but the other two still aren't working.","start":21.985,"end":25.445,"sentiment":"neutral","sentiment_score":-0.23960919047777468},{"text":"I just wanted to check with you.","start":26.18,"end":28.6,"sentiment":"neutral","sentiment_score":-0.06020173856190273},{"text":"Should I just stay here until we can get these working?","start":29.220001,"end":32.02,"sentiment":"neutral","sentiment_score":-0.08427206900986758},{"text":"Also, do you know how much of a a smart caller thing this is?","start":32.02,"end":36.02,"sentiment":"neutral","sentiment_score":-0.0013924249048743928},{"text":"Because I was under the impression that enunciators are a bit more of an on-site thing.","start":36.02,"end":40.52,"sentiment":"neutral","sentiment_score":-0.1848279247060418}],"sentiment":"neutral","sentiment_score":-0.12196828113471875,"num_words":61,"start":21.985,"end":40.52},{"sentences":[{"text":"Okay.","start":48.015,"end":48.515,"sentiment":"neutral","sentiment_score":-0.13464945554733276},{"text":"Yeah.","start":51.375,"end":51.695,"sentiment":"neutral","sentiment_score":-0.0401403047144413},{"text":"Well, yeah.","start":51.695,"end":52.675,"sentiment":"neutral","sentiment_score":0.009599389508366585},{"text":"So I I discussed it with Affinity, and they said to try and troubleshoot physically first.","start":53.66,"end":58.96,"sentiment":"neutral","sentiment_score":0.01960658433381468},{"text":"So Yeah.","start":59.1,"end":69.935,"sentiment":"neutral","sentiment_score":0.041751280426979065}],"sentiment":"neutral","sentiment_score":0.010982587679543278,"num_words":22,"start":48.015,"end":69.935},{"sentences":[{"text":"Yeah.","start":69.935,"end":70.175,"sentiment":"neutral","sentiment_score":0.00703655369579792},{"text":"I think this this was only brought to my attention about an hour ago.","start":70.175,"end":73.375,"sentiment":"neutral","sentiment_score":-0.05751596923385348},{"text":"So I don't know is it two hours that they're ahead now or three?","start":73.375,"end":77.475,"sentiment":"neutral","sentiment_score":-0.06477086565324239},{"text":"So I don't know if they would be closed by then or 03:00 out.","start":79.375,"end":89.0,"sentiment":"neutral","sentiment_score":-0.14076677789645536},{"text":"So it was it was at 05:00 pretty 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working.","start":109.565,"end":113.08,"sentiment":"neutral","sentiment_score":-0.23619641875848174}],"sentiment":"neutral","sentiment_score":-0.04731694682303703,"num_words":33,"start":91.159996,"end":113.08},{"sentences":[{"text":"Yep.","start":116.259995,"end":116.74,"sentiment":"neutral","sentiment_score":-0.11526525020599364},{"text":"So so the one in the, like, the main area right outside the clinical nurse manager's office, that one's working.","start":116.74,"end":125.399994,"sentiment":"neutral","sentiment_score":-0.06115426924079657},{"text":"And then the other two are not.","start":125.965004,"end":127.985,"sentiment":"neutral","sentiment_score":-0.17460774843181884},{"text":"Yeah.","start":134.445,"end":134.845,"sentiment":"neutral","sentiment_score":-0.058538004755973816},{"text":"So I tried what's called, like, a soft cycle where it it's not a full power off because I didn't I don't actually know which ones are which, basically.","start":134.845,"end":145.21,"sentiment":"neutral","sentiment_score":-0.1490335874259472}],"sentiment":"neutral","sentiment_score":-0.11967442955436378,"num_words":58,"start":116.259995,"end":145.21},{"sentences":[{"text":"So I had to do all of them.","start":145.21,"end":146.59001,"sentiment":"neutral","sentiment_score":-0.17407961376011372},{"text":"And so I didn't want to hard turn all of them off, which that will be my next thing.","start":147.21,"end":152.745,"sentiment":"neutral","sentiment_score":-0.22029115024365878},{"text":"But then that's I'll have to go around and tell all the nurses in every house they're not dead.","start":152.985,"end":158.58499,"sentiment":"neutral","sentiment_score":-0.26243136038905696},{"text":"It's Michael off.","start":158.58499,"end":159.565,"sentiment":"neutral","sentiment_score":-0.024141664306322735},{"text":"Yeah.","start":164.345,"end":164.845,"sentiment":"neutral","sentiment_score":0.09762367606163024}],"sentiment":"neutral","sentiment_score":-0.21078331857919694,"num_words":50,"start":145.21,"end":164.845},{"sentences":[{"text":"Yeah.","start":165.545,"end":166.045,"sentiment":"neutral","sentiment_score":0.15494410693645477},{"text":"Yeah.","start":169.81999,"end":169.9,"sentiment":"neutral","sentiment_score":0.011803915724158289},{"text":"Yeah.","start":169.9,"end":170.14,"sentiment":"neutral","sentiment_score":0.002055838704109192},{"text":"So it's not that.","start":170.14,"end":171.2,"sentiment":"neutral","sentiment_score":-0.03724429849535227},{"text":"Yeah.","start":171.81999,"end":172.31999,"sentiment":"neutral","sentiment_score":0.04132191836833954}],"sentiment":"neutral","sentiment_score":0.00764357321895659,"num_words":8,"start":165.545,"end":172.31999},{"sentences":[{"text":"Yep.","start":178.3,"end":178.8,"sentiment":"neutral","sentiment_score":0.04869547486305237},{"text":"Yep.","start":187.995,"end":188.495,"sentiment":"neutral","sentiment_score":-0.1253340095281601},{"text":"Yep.","start":195.275,"end":195.775,"sentiment":"neutral","sentiment_score":0.07381144911050797},{"text":"Yeah.","start":196.31999,"end":196.48,"sentiment":"neutral","sentiment_score":0.15614521503448486},{"text":"Yeah.","start":196.48,"end":196.8,"sentiment":"neutral","sentiment_score":0.20572751760482788}],"sentiment":"neutral","sentiment_score":0.07180912941694259,"num_words":5,"start":178.3,"end":196.8},{"sentences":[{"text":"That's no worries at all.","start":196.8,"end":198.26,"sentiment":"neutral","sentiment_score":0.2974409878253937},{"text":"So I'll I can go and try that now then.","start":199.12,"end":201.62,"sentiment":"positive","sentiment_score":0.4327465832233429},{"text":"And, yeah, as long as as long as that's fine with you, I'll I'll let all the RNs know.","start":202.31999,"end":206.73999,"sentiment":"neutral","sentiment_score":0.2958416632915798},{"text":"So so the problem is is that they're all in the same spot and they're not labeled as to per which house it is.","start":211.655,"end":218.55501,"sentiment":"negative","sentiment_score":-0.35687335518499214},{"text":"So the two at once because some of them are wireless and some of them are wired.","start":226.23999,"end":230.64,"sentiment":"neutral","sentiment_score":-0.1297860421678599}],"sentiment":"neutral","sentiment_score":0.008857855101426443,"num_words":75,"start":196.8,"end":230.64},{"sentences":[{"text":"Is it just Jara or the the ones that are still wired?","start":230.64,"end":233.62,"sentiment":"neutral","sentiment_score":-0.08017274085432291},{"text":"Is that right?","start":233.84,"end":234.555,"sentiment":"neutral","sentiment_score":-0.03502879726390044},{"text":"Oh, okay.","start":247.29,"end":248.25,"sentiment":"neutral","sentiment_score":0.07840526476502419},{"text":"So Yeah.","start":248.25,"end":259.545,"sentiment":"neutral","sentiment_score":0.07489093020558357},{"text":"Okay.","start":259.545,"end":259.945,"sentiment":"neutral","sentiment_score":0.12706387042999268}],"sentiment":"neutral","sentiment_score":-0.0316751510836184,"num_words":20,"start":230.64,"end":259.945},{"sentences":[{"text":"I see what you mean.","start":259.945,"end":261.225,"sentiment":"neutral","sentiment_score":0.16937067210674286},{"text":"So those alright.","start":261.225,"end":262.505,"sentiment":"neutral","sentiment_score":0.2324459304412206},{"text":"So that sand one is so that's the one that's working.","start":262.505,"end":265.30502,"sentiment":"positive","sentiment_score":0.33341456814245746},{"text":"So I don't need to mess with that.","start":265.30502,"end":267.80502,"sentiment":"neutral","sentiment_score":0.09007473010569811},{"text":"Because I did ask maintenance about it because they were saying how this yeah.","start":267.86502,"end":272.75,"sentiment":"neutral","sentiment_score":0.034920714263405116}],"sentiment":"neutral","sentiment_score":0.1566155912672601,"num_words":41,"start":259.945,"end":272.75},{"sentences":[{"text":"Sometimes we sort of had and I asked them about that, but they said, usually, when that happens, that it's just one and it's just, like, not displaying anything, that sort of thing.","start":272.75,"end":286.69,"sentiment":"neutral","sentiment_score":-0.14993089268153365},{"text":"But the fact that so these ones that have the issues, they're still displaying that sort of, you know, the three hashtag symbols that go across when nothing's on there.","start":287.095,"end":296.39502,"sentiment":"negative","sentiment_score":-0.34068207144737245},{"text":"But it's just that they're not picking up the calls.","start":296.935,"end":299.11502,"sentiment":"negative","sentiment_score":-0.528022363781929},{"text":"This one yep.","start":301.095,"end":308.83,"sentiment":"neutral","sentiment_score":-0.17431781937678656},{"text":"So yeah.","start":308.88998,"end":310.57,"sentiment":"neutral","sentiment_score":-0.05291877128183842}],"sentiment":"neutral","sentiment_score":-0.27022046462083477,"num_words":78,"start":272.75,"end":310.57},{"sentences":[{"text":"So with this one that I'm looking at, which is, like, in the in the main tour hallway, there's no there's no way to like, cable goes into the wall, basically, from what I can see.","start":310.57,"end":324.135,"sentiment":"neutral","sentiment_score":-0.1177028538659215},{"text":"Sorry.","start":324.135,"end":324.635,"sentiment":"neutral","sentiment_score":-0.08324825018644333},{"text":"So this one has it has an Ethernet and yeah.","start":333.72,"end":338.36,"sentiment":"neutral","sentiment_score":0.03181829359382391},{"text":"That one just has the Ethernet, so it looks like it's POA, which I probably could.","start":338.36,"end":349.56497,"sentiment":"neutral","sentiment_score":0.021759585419204086},{"text":"I'd have to get on a on a ladder, but that should be fine.","start":349.56497,"end":353.745,"sentiment":"neutral","sentiment_score":-0.04684802730168615}],"sentiment":"neutral","sentiment_score":-0.055975156739450894,"num_words":77,"start":310.57,"end":353.745},{"sentences":[{"text":"I can give it a try.","start":354.125,"end":355.50497,"sentiment":"neutral","sentiment_score":0.32487064848343533},{"text":"I don't know.","start":355.965,"end":356.94498,"sentiment":"neutral","sentiment_score":-0.05791374792655309},{"text":"So what I was talking about with power cycling earlier was in the the rack with the nurse call service.","start":357.79,"end":363.57,"sentiment":"neutral","sentiment_score":-0.01890016030520201},{"text":"K.","start":366.35,"end":366.85,"sentiment":"neutral","sentiment_score":0.0113596199080348},{"text":"So I tried that and that didn't change anything.","start":367.95,"end":370.51,"sentiment":"neutral","sentiment_score":-0.02967464096016354}],"sentiment":"neutral","sentiment_score":0.029276084417525012,"num_words":39,"start":354.125,"end":370.51},{"sentences":[{"text":"But, yeah, I can try to do that.","start":370.51,"end":371.71002,"sentiment":"neutral","sentiment_score":0.11041389219462872},{"text":"I can try just unplug it and plug it back in and just see if anything changes.","start":371.71002,"end":375.425,"sentiment":"neutral","sentiment_score":0.07094887096215696},{"text":"Yeah.","start":385.66,"end":386.13998,"sentiment":"neutral","sentiment_score":0.12360283732414246},{"text":"I it'll be it'll be sorted because I'll get Smart Caller involved.","start":386.13998,"end":389.91998,"sentiment":"neutral","sentiment_score":0.16366540640592575},{"text":"Yeah.","start":391.81998,"end":392.06,"sentiment":"neutral","sentiment_score":0.040389157831668854}],"sentiment":"neutral","sentiment_score":0.1081389439984774,"num_words":39,"start":370.51,"end":392.06},{"sentences":[{"text":"The other one looks the same.","start":392.06,"end":393.52,"sentiment":"neutral","sentiment_score":-0.00006726477295160294},{"text":"So in terms of a ladder, I'll go find somebody for maintenance.","start":393.65997,"end":397.095,"sentiment":"neutral","sentiment_score":-0.004623089625965804},{"text":"Do you know if there's I assume it's oh, yeah.","start":397.975,"end":405.255,"sentiment":"neutral","sentiment_score":0.017967562191188335},{"text":"Okay.","start":405.255,"end":405.755,"sentiment":"neutral","sentiment_score":0.04790323227643967},{"text":"Is it I guess, it's not really your question.","start":406.455,"end":409.255,"sentiment":"neutral","sentiment_score":-0.03222680029769739}],"sentiment":"neutral","sentiment_score":-0.00311428980632244,"num_words":38,"start":392.06,"end":409.255},{"sentences":[{"text":"It's more an affinity question, but I'm assume I'm fine to, like I don't know if to consider working at heights or whatever.","start":409.255,"end":416.33,"sentiment":"neutral","sentiment_score":-0.047595808849386544},{"text":"Alright.","start":417.27,"end":417.77,"sentiment":"neutral","sentiment_score":0.08723028749227524},{"text":"That's alright.","start":419.11,"end":419.84998,"sentiment":"neutral","sentiment_score":0.0972820557653904},{"text":"Yeah.","start":421.90997,"end":422.38998,"sentiment":"neutral","sentiment_score":0.008986681699752808},{"text":"I've got sorry.","start":422.38998,"end":423.66998,"sentiment":"neutral","sentiment_score":-0.06858089317878087}],"sentiment":"neutral","sentiment_score":-0.033655506744980815,"num_words":30,"start":409.255,"end":423.66998},{"sentences":[{"text":"Hayden.","start":423.66998,"end":424.16998,"sentiment":"neutral","sentiment_score":-0.03270900249481201},{"text":"I've got Hayden.","start":439.66,"end":440.64,"sentiment":"neutral","sentiment_score":0.025060902660091717},{"text":"He's having a look with me.","start":441.26,"end":442.7,"sentiment":"neutral","sentiment_score":0.27302486697832745},{"text":"So I'll do that.","start":442.7,"end":444.0,"sentiment":"neutral","sentiment_score":0.20960743352770805},{"text":"And then, yeah, I'll I'll let you know if anything major changes, but otherwise, I'll just let the Stuart nurses know and everything.","start":444.46,"end":453.12,"sentiment":"neutral","sentiment_score":0.14036665581490682}],"sentiment":"neutral","sentiment_score":0.15533745203267885,"num_words":37,"start":423.66998,"end":453.12},{"sentences":[{"text":"Okay.","start":455.13693,"end":455.63693,"sentiment":"positive","sentiment_score":0.6146746873855591}],"sentiment":"positive","sentiment_score":0.6146746873855591,"num_words":1,"start":455.13693,"end":455.63693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Jay.\n\nChannel 1: Hi, Mike. Sorry to bother you.\n\nChannel 0: That's alright.\n\nChannel 1: We've got so insured two out of the three enunciators just aren't displaying calls. So\n\nChannel 0: Alright.\n\nChannel 1: I've been troubleshooting a bit with Afiniti, and I've tried a few things. Tried restarting them. I've got one of them working, but the other two still aren't working. I just wanted to check with you. Should I just stay here until we can get these working?\n\nAlso, do you know how much of a a smart caller thing this is? Because I was under the impression that enunciators are a bit more of an on-site thing.\n\nChannel 0: No. I would I would have definitely started at Smart Corner. That's that's their gig, and they can do stuff remotely, but they'll\n\nChannel 1: Okay.\n\nChannel 0: be essentially closed now.\n\nChannel 1: Yeah. Well,\n\nChannel 0: And\n\nChannel 1: yeah. So I\n\nChannel 0: So\n\nChannel 1: I discussed\n\nChannel 0: prob\n\nChannel 1: it with Affinity, and they said to try and troubleshoot physically first. So\n\nChannel 0: yeah. What I what I would ask you to do is in the future, if there's any call bell issues and it's during standard office hours over in Melbourne, contact them.\n\nChannel 1: Yeah. Yeah. I think this this was only brought to my attention about an hour ago. So I don't know\n\nChannel 0: Okay.\n\nChannel 1: is it two hours that they're ahead now\n\nChannel 0: Yeah.\n\nChannel 1: or three?\n\nChannel 0: I think it is too. Yeah.\n\nChannel 1: So I don't\n\nChannel 0: So,\n\nChannel 1: know if they would be closed by then or\n\nChannel 0: yeah, so they close at five. So that's 03:00 our time.\n\nChannel 1: 03:00 out. So it was it was at 05:00 pretty much. I was it was at it was at 02:45, our\n\nChannel 0: Yeah.\n\nChannel 1: time\n\nChannel 0: Okay.\n\nChannel 1: that I was told about this. That's\n\nChannel 0: What\n\nChannel 1: good.\n\nChannel 0: what I would what I would suggest is so one of them is working, the other one's not, but all the mobiles are?\n\nChannel 1: All the mobiles are working. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: It's just the\n\nChannel 0: And\n\nChannel 1: two hallway enunciators aren't working.\n\nChannel 0: I thought you said one of them had came back on, or is that including\n\nChannel 1: Yep.\n\nChannel 0: the\n\nChannel 1: So\n\nChannel 0: one that's come back on?\n\nChannel 1: so the one in the, like, the main area right outside the clinical nurse manager's office, that one's working.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: And then the other two are not.\n\nChannel 0: Okay. And you've tried physically restarting them as in power cycling them?\n\nChannel 1: Yeah. So I tried what's called, like, a soft cycle where it it's not a full power off because I didn't I don't actually know which ones are which, basically. So I had to do all of them. And so I didn't want to hard turn all of them off, which that will be my next thing. But then that's I'll have to go around and tell all the nurses in every house they're not dead.\n\nChannel 0: Well,\n\nChannel 1: It's Michael off.\n\nChannel 0: yeah. I mean, you can just let the RN know on the wing,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: they can do it. Because don't forget the calls are still going to mobiles.\n\nChannel 1: Yeah. Yeah. So it's not that. Yeah.\n\nChannel 0: I would just let the RN know that you're gonna power cycle those two annunciators and that\n\nChannel 1: Yep.\n\nChannel 0: they're gonna go off while you do it. But if if, certainly, not nothing happens, again, just let the RN know that the annunciators are not operall not operational\n\nChannel 1: Yep.\n\nChannel 0: and won't be overnight. And then in the morning, contact Smart Caller and see what they can\n\nChannel 1: Yep.\n\nChannel 0: do.\n\nChannel 1: Yeah. Yeah. That's no worries at all. So I'll I can go and try that now then. And, yeah, as long as as long as that's fine with you, I'll I'll let all the RNs know.\n\nChannel 0: Just just for the one house because it's only gonna be the one house that's affected.\n\nChannel 1: So so the problem is is that they're all in the same spot and they're not labeled as to per which house it is.\n\nChannel 0: I think some of them are actually they've got a power adapter on them. They're not all POE.\n\nChannel 1: So the two at once because some of them are wireless and some of them are wired. Is it just Jara or the the ones that are still wired? Is that right?\n\nChannel 0: I don't think so. I think if as an example, the one outside of the CN office, if you if you go in the CN Office, you can see the power packs on the wall.\n\nChannel 1: Oh, okay. So\n\nChannel 0: And and the other ones, I think you're gonna find are similar. There's a power pack somewhere around, and you just have to turn it off with thirty seconds and turn it back on.\n\nChannel 1: Yeah. Okay. I see what you mean. So those alright. So that sand one is so that's the one that's working.\n\nSo I don't need to mess with that. Because I did ask maintenance about it because they were saying how this yeah. Sometimes we sort of had and I asked\n\nChannel 0: Wait.\n\nChannel 1: them about that, but they said, usually, when that happens, that it's just one and it's just, like, not displaying anything, that sort of thing. But the fact that so these ones that have the issues, they're still displaying that sort of, you know, the three hashtag symbols that go across when nothing's on there. But it's just that they're not picking up the calls.\n\nChannel 0: Yeah.\n\nChannel 1: This\n\nChannel 0: I I don't I don't have an answer for that. That's all I can suggest for tonight is to power cycle\n\nChannel 1: one\n\nChannel 0: and\n\nChannel 1: yep. So yeah. So with this one that\n\nChannel 0: and\n\nChannel 1: I'm looking at, which is, like, in the in the main tour hallway, there's no there's no\n\nChannel 0: yeah.\n\nChannel 1: way to like, cable goes into the wall, basically, from what I can see. Sorry.\n\nChannel 0: So does it have just the one cable going into it, the blue cable, the cat the cat five cable, or does it have a power cable as well?\n\nChannel 1: So this one has it has an Ethernet and yeah. That one just has the Ethernet, so it looks like it's POA,\n\nChannel 0: So if you were\n\nChannel 1: which\n\nChannel 0: to literally can you unplug the the Ethernet cable from the back of it?\n\nChannel 1: I probably could. I'd have to get on a on a ladder, but that should be fine. I can give it a try. I don't know. So what I was talking about with power cycling earlier was in the the rack with the nurse call service.\n\nK. So I tried that and that didn't change anything. But, yeah, I can try to do that. I can try just unplug it and plug it back in and just see if anything changes.\n\nChannel 0: Yeah. Give it a go. And then I say, if not, just let the RN know and put you at that. There's only one annunciator to work and and you'll get on to it tomorrow.\n\nChannel 1: Yeah. I it'll be it'll be sorted because I'll get Smart Caller involved. Yeah. The other one looks the same. So in terms of a ladder, I'll go find somebody for maintenance.\n\nChannel 0: Maintenance. Yeah.\n\nChannel 1: Do you know if there's\n\nChannel 0: Ring\n\nChannel 1: I\n\nChannel 0: them.\n\nChannel 1: assume\n\nChannel 0: Are\n\nChannel 1: it's\n\nChannel 0: you gonna catch them by 04:00? They can leave it for.\n\nChannel 1: oh, yeah. Okay. Is it I guess, it's not really your question. It's more an affinity question, but I'm assume I'm fine to, like I don't know if to consider working at heights or whatever. Alright.\n\nChannel 0: I I mean,\n\nChannel 1: That's\n\nChannel 0: you could\n\nChannel 1: alright.\n\nChannel 0: ask one of the maintenance guys to go with you and just unplug\n\nChannel 1: Yeah.\n\nChannel 0: the cable.\n\nChannel 1: I've got sorry. Hayden. I've got Hayden. He's\n\nChannel 0: Alright.\n\nChannel 1: having\n\nChannel 0: Cool.\n\nChannel 1: a look with me. So I'll do that. And then, yeah, I'll I'll let you know if anything major changes, but otherwise, I'll just let the Stuart nurses know and everything.\n\nChannel 0: Alright. Sounds good.\n\nChannel 1: Okay.\n\nChannel 0: Thanks for that.","paragraphs":[{"sentences":[{"text":"Hi, Jay.","start":1.76,"end":2.42,"sentiment":"neutral","sentiment_score":0.04709860123693943}],"sentiment":"neutral","sentiment_score":0.04709860123693943,"channel":0,"num_words":2,"start":1.76,"end":2.42},{"sentences":[{"text":"Hi, Mike.","start":2.8799999,"end":3.52,"sentiment":"neutral","sentiment_score":0.03360792063176632},{"text":"Sorry to bother you.","start":3.52,"end":4.74,"sentiment":"neutral","sentiment_score":-0.25315646082162857}],"sentiment":"neutral","sentiment_score":-0.15756833367049694,"channel":1,"num_words":6,"start":2.8799999,"end":4.74},{"sentences":[{"text":"That's alright.","start":5.04,"end":5.7,"sentiment":"neutral","sentiment_score":-0.02202067710459233}],"sentiment":"neutral","sentiment_score":-0.02202067710459233,"channel":0,"num_words":2,"start":5.04,"end":5.7},{"sentences":[{"text":"We've got so insured two out of the three enunciators just aren't displaying calls.","start":6.08,"end":12.82,"sentiment":"neutral","sentiment_score":-0.3085815757513046},{"text":"So","start":13.505,"end":14.005,"sentiment":"neutral","sentiment_score":-0.14759668707847595}],"sentiment":"neutral","sentiment_score":-0.2978492498397827,"channel":1,"num_words":15,"start":6.08,"end":14.005},{"sentences":[{"text":"Alright.","start":13.945,"end":14.445,"sentiment":"neutral","sentiment_score":-0.04665714502334595}],"sentiment":"neutral","sentiment_score":-0.04665714502334595,"channel":0,"num_words":1,"start":13.945,"end":14.445},{"sentences":[{"text":"I've been troubleshooting a bit with Afiniti, and I've tried a few things.","start":14.785,"end":19.685,"sentiment":"neutral","sentiment_score":-0.15791135567885178},{"text":"Tried restarting them.","start":19.985,"end":21.365,"sentiment":"neutral","sentiment_score":-0.1987214187781016},{"text":"I've got one of them working, but the other two still aren't working.","start":21.985,"end":25.445,"sentiment":"neutral","sentiment_score":-0.23960919047777468},{"text":"I just wanted to check with you.","start":26.18,"end":28.6,"sentiment":"neutral","sentiment_score":-0.06020173856190273},{"text":"Should I just stay here until we can get these working?","start":29.220001,"end":32.02,"sentiment":"neutral","sentiment_score":-0.08427206900986758}],"sentiment":"neutral","sentiment_score":-0.15132630394494279,"channel":1,"num_words":47,"start":14.785,"end":32.02},{"sentences":[{"text":"Also, do you know how much of a a smart caller thing this is?","start":32.02,"end":36.02,"sentiment":"neutral","sentiment_score":-0.0013924249048743928},{"text":"Because I was under the impression that enunciators are a bit more of an on-site thing.","start":36.02,"end":40.52,"sentiment":"neutral","sentiment_score":-0.1848279247060418}],"sentiment":"neutral","sentiment_score":-0.09922469146549702,"channel":1,"num_words":30,"start":32.02,"end":40.52},{"sentences":[{"text":"No.","start":41.445,"end":41.685,"sentiment":"neutral","sentiment_score":-0.27795711159706116},{"text":"I would I would have definitely started at Smart Corner.","start":41.685,"end":44.565002,"sentiment":"neutral","sentiment_score":-0.10930495895445347},{"text":"That's that's their gig, and they can do stuff remotely, but 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now.","start":48.085,"end":50.505,"sentiment":"neutral","sentiment_score":-0.23467519506812096}],"sentiment":"neutral","sentiment_score":-0.23467519506812096,"channel":0,"num_words":4,"start":48.085,"end":50.505},{"sentences":[{"text":"Yeah.","start":51.375,"end":51.695,"sentiment":"neutral","sentiment_score":-0.0401403047144413},{"text":"Well,","start":51.695,"end":52.175,"sentiment":"neutral","sentiment_score":-0.012011488899588583}],"sentiment":"neutral","sentiment_score":-0.026075896807014942,"channel":1,"num_words":2,"start":51.375,"end":52.175},{"sentences":[{"text":"And","start":51.925003,"end":52.425003,"sentiment":"neutral","sentiment_score":0.004950221627950668}],"sentiment":"neutral","sentiment_score":0.004950221627950668,"channel":0,"num_words":1,"start":51.925003,"end":52.425003},{"sentences":[{"text":"yeah.","start":52.175,"end":52.675,"sentiment":"neutral","sentiment_score":0.03121026791632175},{"text":"So I","start":53.66,"end":54.3,"sentiment":"neutral","sentiment_score":0.031001033261418343}],"sentiment":"neutral","sentiment_score":0.031070778146386147,"channel":1,"num_words":3,"start":52.175,"end":54.3},{"sentences":[{"text":"So","start":54.21,"end":54.61,"sentiment":"neutral","sentiment_score":0.03095449134707451}],"sentiment":"neutral","sentiment_score":0.03095449134707451,"channel":0,"num_words":1,"start":54.21,"end":54.61},{"sentences":[{"text":"I discussed","start":54.3,"end":54.86,"sentiment":"neutral","sentiment_score":0.05416920967400074}],"sentiment":"neutral","sentiment_score":0.05416920967400074,"channel":1,"num_words":2,"start":54.3,"end":54.86},{"sentences":[{"text":"prob","start":54.61,"end":55.11,"sentiment":"neutral","sentiment_score":0.06396954506635666}],"sentiment":"neutral","sentiment_score":0.06396954506635666,"channel":0,"num_words":1,"start":54.61,"end":55.11},{"sentences":[{"text":"it with Affinity, and they said to try and troubleshoot physically first.","start":54.86,"end":58.96,"sentiment":"neutral","sentiment_score":0.011947071955849728},{"text":"So","start":59.1,"end":59.58,"sentiment":"neutral","sentiment_score":0.06037767231464386}],"sentiment":"neutral","sentiment_score":0.015672502752680045,"channel":1,"num_words":13,"start":54.86,"end":59.58},{"sentences":[{"text":"yeah.","start":59.33,"end":59.65,"sentiment":"neutral","sentiment_score":0.0930362418293953},{"text":"What I what I would ask you to do is in the future, if there's any call bell issues and it's during standard office hours over in Melbourne, contact them.","start":59.65,"end":68.915,"sentiment":"neutral","sentiment_score":0.0775338459139069}],"sentiment":"neutral","sentiment_score":0.07803392320150329,"channel":0,"num_words":31,"start":59.33,"end":68.915},{"sentences":[{"text":"Yeah.","start":69.535,"end":69.935,"sentiment":"neutral","sentiment_score":0.02312488853931427},{"text":"Yeah.","start":69.935,"end":70.175,"sentiment":"neutral","sentiment_score":0.00703655369579792},{"text":"I think this this was only brought to my attention about an hour ago.","start":70.175,"end":73.375,"sentiment":"neutral","sentiment_score":-0.05751596923385348},{"text":"So I don't 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too.","start":77.215,"end":78.494995,"sentiment":"neutral","sentiment_score":-0.10339670330286026},{"text":"Yeah.","start":78.494995,"end":78.994995,"sentiment":"neutral","sentiment_score":-0.07447012513875961}],"sentiment":"neutral","sentiment_score":-0.09857560694217682,"channel":0,"num_words":6,"start":77.215,"end":78.994995},{"sentences":[{"text":"So I don't","start":79.375,"end":79.855,"sentiment":"neutral","sentiment_score":-0.1297644078731537}],"sentiment":"neutral","sentiment_score":-0.1297644078731537,"channel":1,"num_words":3,"start":79.375,"end":79.855},{"sentences":[{"text":"So,","start":79.854996,"end":80.354996,"sentiment":"neutral","sentiment_score":-0.12624019384384155}],"sentiment":"neutral","sentiment_score":-0.12624019384384155,"channel":0,"num_words":1,"start":79.854996,"end":80.354996},{"sentences":[{"text":"know if they would be closed by then or","start":79.855,"end":82.115,"sentiment":"neutral","sentiment_score":-0.1730714970164829}],"sentiment":"neutral","sentiment_score":-0.1730714970164829,"channel":1,"num_words":9,"start":79.855,"end":82.115},{"sentences":[{"text":"yeah, so they close at five.","start":82.69,"end":85.270004,"sentiment":"neutral","sentiment_score":-0.1836973950266838},{"text":"So that's 03:00 our time.","start":85.41,"end":87.270004,"sentiment":"neutral","sentiment_score":-0.04114403054118156}],"sentiment":"neutral","sentiment_score":-0.11890041116963733,"channel":0,"num_words":11,"start":82.69,"end":87.270004},{"sentences":[{"text":"03:00 out.","start":88.2,"end":89.0,"sentiment":"neutral","sentiment_score":-0.011899096891283989},{"text":"So it was it was at 05:00 pretty much.","start":89.0,"end":91.159996,"sentiment":"neutral","sentiment_score":-0.009576032300376229},{"text":"I was it was at it was at 02:45, 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are?","start":97.205,"end":107.065,"sentiment":"neutral","sentiment_score":-0.1289271851596625}],"sentiment":"neutral","sentiment_score":-0.1289271851596625,"channel":0,"num_words":23,"start":97.205,"end":107.065},{"sentences":[{"text":"All the mobiles are working.","start":107.325,"end":108.865,"sentiment":"neutral","sentiment_score":-0.008813902735710144},{"text":"Yeah.","start":109.325,"end":109.565,"sentiment":"neutral","sentiment_score":0.02778618223965168}],"sentiment":"neutral","sentiment_score":-0.00271388857314984,"channel":1,"num_words":6,"start":107.325,"end":109.565},{"sentences":[{"text":"Yeah.","start":109.53,"end":110.03,"sentiment":"neutral","sentiment_score":-0.0437820628285408}],"sentiment":"neutral","sentiment_score":-0.0437820628285408,"channel":0,"num_words":1,"start":109.53,"end":110.03},{"sentences":[{"text":"It's just the","start":109.565,"end":110.9,"sentiment":"neutral","sentiment_score":-0.0832809495429198}],"sentiment":"neutral","sentiment_score":-0.0832809495429198,"channel":1,"num_words":3,"start":109.565,"end":110.9},{"sentences":[{"text":"And","start":110.649994,"end":111.149994,"sentiment":"neutral","sentiment_score":-0.05604437366127968}],"sentiment":"neutral","sentiment_score":-0.05604437366127968,"channel":0,"num_words":1,"start":110.649994,"end":111.149994},{"sentences":[{"text":"two hallway enunciators aren't working.","start":110.9,"end":113.08,"sentiment":"neutral","sentiment_score":-0.3279457002878189}],"sentiment":"neutral","sentiment_score":-0.3279457002878189,"channel":1,"num_words":5,"start":110.9,"end":113.08},{"sentences":[{"text":"I thought you said one of them had came back on, or is that 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on?","start":116.81,"end":118.10999,"sentiment":"neutral","sentiment_score":-0.08360998928546906}],"sentiment":"neutral","sentiment_score":-0.08360998928546906,"channel":0,"num_words":5,"start":116.81,"end":118.10999},{"sentences":[{"text":"so the one in the, like, the main area right outside the clinical nurse manager's office, that one's working.","start":118.58,"end":125.399994,"sentiment":"neutral","sentiment_score":-0.06130388555558104}],"sentiment":"neutral","sentiment_score":-0.06130388555558104,"channel":1,"num_words":19,"start":118.58,"end":125.399994},{"sentences":[{"text":"Yeah.","start":124.945,"end":125.445,"sentiment":"neutral","sentiment_score":-0.0536203496158123},{"text":"Okay.","start":125.665,"end":126.165,"sentiment":"neutral","sentiment_score":-0.05225547403097153}],"sentiment":"neutral","sentiment_score":-0.052937911823391914,"channel":0,"num_words":2,"start":124.945,"end":126.165},{"sentences":[{"text":"And then the other two are 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it.","start":165.72,"end":166.2,"sentiment":"neutral","sentiment_score":0.1348484754562378},{"text":"Because don't forget the calls are still going to mobiles.","start":166.2,"end":168.54,"sentiment":"neutral","sentiment_score":-0.045715914416359735}],"sentiment":"neutral","sentiment_score":0.005873911261525271,"channel":0,"num_words":14,"start":165.72,"end":168.54},{"sentences":[{"text":"Yeah.","start":169.81999,"end":169.9,"sentiment":"neutral","sentiment_score":0.011803915724158289},{"text":"Yeah.","start":169.9,"end":170.14,"sentiment":"neutral","sentiment_score":0.002055838704109192},{"text":"So it's not that.","start":170.14,"end":171.2,"sentiment":"neutral","sentiment_score":-0.03724429849535227},{"text":"Yeah.","start":171.81999,"end":172.31999,"sentiment":"neutral","sentiment_score":0.04132191836833954}],"sentiment":"neutral","sentiment_score":-0.013399360169257437,"channel":1,"num_words":7,"start":169.81999,"end":172.31999},{"sentences":[{"text":"I would just let the RN know 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gonna catch them by 04:00?","start":401.275,"end":403.035,"sentiment":"neutral","sentiment_score":0.0060535604134202},{"text":"They can leave it for.","start":403.035,"end":404.255,"sentiment":"neutral","sentiment_score":0.008860097080469132}],"sentiment":"neutral","sentiment_score":0.007329258898442442,"channel":0,"num_words":11,"start":401.275,"end":404.255},{"sentences":[{"text":"oh, yeah.","start":404.855,"end":405.255,"sentiment":"neutral","sentiment_score":0.035359375178813934},{"text":"Okay.","start":405.255,"end":405.755,"sentiment":"neutral","sentiment_score":0.04790323227643967},{"text":"Is it I guess, it's not really your question.","start":406.455,"end":409.255,"sentiment":"neutral","sentiment_score":-0.03222680029769739},{"text":"It's more an affinity question, but I'm assume I'm fine to, like I don't know if to consider working at heights or whatever.","start":409.255,"end":416.33,"sentiment":"neutral","sentiment_score":-0.047595808849386544},{"text":"Alright.","start":417.27,"end":417.77,"sentiment":"neutral","sentiment_score":0.08723028749227524}],"sentiment":"neutral","sentiment_score":-0.03274701489135623,"channel":1,"num_words":36,"start":404.855,"end":417.77},{"sentences":[{"text":"I I mean,","start":418.65,"end":419.13,"sentiment":"neutral","sentiment_score":0.04374703640739123}],"sentiment":"neutral","sentiment_score":0.04374703640739123,"channel":0,"num_words":3,"start":418.65,"end":419.13},{"sentences":[{"text":"That's","start":419.11,"end":419.34998,"sentiment":"neutral","sentiment_score":0.08199657499790192}],"sentiment":"neutral","sentiment_score":0.08199657499790192,"channel":1,"num_words":1,"start":419.11,"end":419.34998},{"sentences":[{"text":"you could","start":419.13,"end":419.45,"sentiment":"neutral","sentiment_score":0.10995196551084518}],"sentiment":"neutral","sentiment_score":0.10995196551084518,"channel":0,"num_words":2,"start":419.13,"end":419.45},{"sentences":[{"text":"alright.","start":419.34998,"end":419.84998,"sentiment":"neutral","sentiment_score":0.11256753653287888}],"sentiment":"neutral","sentiment_score":0.11256753653287888,"channel":1,"num_words":1,"start":419.34998,"end":419.84998},{"sentences":[{"text":"ask one of the maintenance guys to go with you and just unplug","start":419.45,"end":422.09,"sentiment":"neutral","sentiment_score":0.03839508110943895}],"sentiment":"neutral","sentiment_score":0.03839508110943895,"channel":0,"num_words":13,"start":419.45,"end":422.09},{"sentences":[{"text":"Yeah.","start":421.90997,"end":422.38998,"sentiment":"neutral","sentiment_score":0.008986681699752808}],"sentiment":"neutral","sentiment_score":0.008986681699752808,"channel":1,"num_words":1,"start":421.90997,"end":422.38998},{"sentences":[{"text":"the cable.","start":422.09,"end":422.75,"sentiment":"neutral","sentiment_score":-0.024238943122327328}],"sentiment":"neutral","sentiment_score":-0.024238943122327328,"channel":0,"num_words":2,"start":422.09,"end":422.75},{"sentences":[{"text":"I've got sorry.","start":422.38998,"end":423.66998,"sentiment":"neutral","sentiment_score":-0.06858089317878087},{"text":"Hayden.","start":423.66998,"end":424.16998,"sentiment":"neutral","sentiment_score":-0.03270900249481201},{"text":"I've got Hayden.","start":439.66,"end":440.64,"sentiment":"neutral","sentiment_score":0.025060902660091717},{"text":"He's","start":441.26,"end":441.74,"sentiment":"neutral","sentiment_score":0.10390692949295044}],"sentiment":"neutral","sentiment_score":-0.00742025556974113,"channel":1,"num_words":8,"start":422.38998,"end":441.74},{"sentences":[{"text":"Alright.","start":441.41,"end":441.81,"sentiment":"neutral","sentiment_score":0.21187297999858856}],"sentiment":"neutral","sentiment_score":0.21187297999858856,"channel":0,"num_words":1,"start":441.41,"end":441.81},{"sentences":[{"text":"having","start":441.74,"end":441.98,"sentiment":"positive","sentiment_score":0.349189817905426}],"sentiment":"positive","sentiment_score":0.349189817905426,"channel":1,"num_words":1,"start":441.74,"end":441.98},{"sentences":[{"text":"Cool.","start":441.81,"end":442.31,"sentiment":"positive","sentiment_score":0.41573774814605713}],"sentiment":"positive","sentiment_score":0.41573774814605713,"channel":0,"num_words":1,"start":441.81,"end":442.31},{"sentences":[{"text":"a look with me.","start":441.98,"end":442.7,"sentiment":"neutral","sentiment_score":0.29626311361789703},{"text":"So I'll do that.","start":442.7,"end":444.0,"sentiment":"neutral","sentiment_score":0.20960743352770805},{"text":"And then, yeah, I'll I'll let you know if anything major changes, but otherwise, I'll just let the Stuart nurses know and everything.","start":444.46,"end":453.12,"sentiment":"neutral","sentiment_score":0.14036665581490682}],"sentiment":"neutral","sentiment_score":0.16941662168791216,"channel":1,"num_words":31,"start":441.98,"end":453.12},{"sentences":[{"text":"Alright.","start":453.62686,"end":453.86688,"sentiment":"positive","sentiment_score":0.5515453815460205},{"text":"Sounds 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The caller also asks about a problem with a power cycle and the representative suggests power cycling the callers and checking for any issues. The caller also asks about a problem with a nurse call service and the representative suggests checking for any issues."},"intents":{"segments":[{"text":"We've got so insured two out of the three enunciators just aren't displaying calls. So Alright. I've been troubleshooting a bit with Afiniti, and I've tried a few things. Tried restarting them. I've got one of them working, but the other two still aren't working. I just wanted to check with you. Should I just stay here until we can get these working?","start_word":10,"end_word":72,"intents":[{"intent":"Troubleshoot enunciators","confidence_score":0.24980406}]},{"text":"I think if as an example, the one outside of the CN office, if you if you go in the CN Office, you can see the power packs on the wall. Oh, okay. So And and the other ones, I think you're gonna find are similar. There's a power pack somewhere around, and you just have to turn it off with thirty seconds and turn it back on. Yeah. Okay.","start_word":696,"end_word":765,"intents":[{"intent":"Solve power packs","confidence_score":0.0000020921138}]},{"text":"So does it have just the one cable going into it, the blue cable, the cat the cat five cable, or does it have a power cable as well? So this one has it has an Ethernet and yeah. That one just has the Ethernet, so it looks like it's POA, So if you were which to literally can you unplug the the Ethernet cable from the back of it? I probably could.","start_word":949,"end_word":1021,"intents":[{"intent":"Unplugging cable","confidence_score":0.20003743},{"intent":"Unplug cable","confidence_score":0.009950134}]},{"text":"So in terms of a ladder, I'll go find somebody for maintenance. Maintenance.","start_word":1154,"end_word":1166,"intents":[{"intent":"Arranging maintenance for cable","confidence_score":0.0009484282}]},{"text":"So in terms of a ladder, I'll go find somebody for maintenance. Maintenance. Yeah.","start_word":1154,"end_word":1167,"intents":[{"intent":"Check status with maintenance","confidence_score":0.000012872745}]}]},"sentiments":{"segments":[{"text":"Hi, Jay. Hi, Mike. Sorry to bother you. That's alright. We've got so insured two out of the three enunciators just aren't displaying calls. So Alright. I've been troubleshooting a bit with Afiniti, and I've tried a few things. Tried restarting them. I've got one of them working, but the other two still aren't working. I just wanted to check with you. Should I just stay here until we can get these working? Also, do you know how much of a a smart caller thing this is? Because I was under the impression that enunciators are a bit more of an on-site thing. No. I would I would have definitely started at Smart Corner. That's that's their gig, and they can do stuff remotely, but they'll Okay. be essentially closed now. Yeah. Well, And yeah. So I So I discussed prob it with Affinity, and they said to try and troubleshoot physically first. So yeah. What I what I would ask you to do is in the future, if there's any call bell issues and it's during standard office hours over in Melbourne, contact them. Yeah. Yeah. I think this this was only brought to my attention about an hour ago. So I don't know Okay. is it two hours that they're ahead now Yeah. or three? I think it is too. Yeah. So I don't So, know if they would be closed by then or yeah, so they close at five. So that's 03:00 our time. 03:00 out. So it was it was at 05:00 pretty much. I was it was at it was at 02:45, our Yeah. time Okay. that I was told about this. That's What good. what I would what I would suggest is so one of them is working, the other one's not, but all the mobiles are? All the mobiles are working. Yeah. Yeah. It's just the And two hallway enunciators aren't working. I thought you said one of them had came back on, or is that including Yep. the So one that's come back on? so the one in the, like, the main area right outside the clinical nurse manager's office, that one's working. Yeah. Okay. And then the other two are not. Okay. And you've tried physically restarting them as in power cycling them? Yeah. So I tried what's called, like, a soft cycle where it it's not a full power off because I didn't I don't actually know which ones are which, basically. So I had to do all of them. And so I didn't want to hard turn all of them off, which that will be my next thing. But then that's I'll have to go around and tell all the nurses in every house they're not dead. Well, It's Michael off. yeah. I mean, you can just let the RN know on the wing, Yeah. and Yeah. they can do it. Because don't forget the calls are still going to mobiles. Yeah. Yeah. So it's not that. Yeah. I would just let the RN know that you're gonna power cycle those two annunciators and that Yep. they're gonna go off while you do it. But if if, certainly, not nothing happens, again, just let the RN know that the annunciators are not operall not operational Yep. and won't be overnight. And then in the morning, contact Smart Caller and see what they can Yep. do. Yeah. Yeah. That's no worries at all.","start_word":0,"end_word":572,"sentiment":"neutral","sentiment_score":-0.08126671737089207},{"text":"So I'll I can go and try that now then.","start_word":573,"end_word":582,"sentiment":"positive","sentiment_score":0.4328555762767792},{"text":"And, yeah, as long as as long as that's fine with you, I'll I'll let all the RNs know. Just just for the one house because it's only gonna be the one house that's affected.","start_word":583,"end_word":617,"sentiment":"neutral","sentiment_score":0.1862158477306366},{"text":"So so the problem is is that they're all in the same spot and they're not labeled as to per which house it is.","start_word":618,"end_word":641,"sentiment":"negative","sentiment_score":-0.3801226317882538},{"text":"I think some of them are actually they've got a power adapter on them. They're not all POE. So the two at once because some of them are wireless and some of them are wired. Is it just Jara or the the ones that are still wired? Is that right? I don't think so. I think if as an example, the one outside of the CN office, if you if you go in the CN Office, you can see the power packs on the wall. Oh, okay. So And and the other ones, I think you're gonna find are similar. There's a power pack somewhere around, and you just have to turn it off with thirty seconds and turn it back on. Yeah. Okay. I see what you mean. So those alright.","start_word":642,"end_word":773,"sentiment":"neutral","sentiment_score":-0.024025892838835716},{"text":"So that sand one is so that's the one that's working.","start_word":774,"end_word":784,"sentiment":"positive","sentiment_score":0.342328280210495},{"text":"So I don't need to mess with that. Because I did ask maintenance about it because they were saying how this yeah. Sometimes we sort of had and I asked Wait. them about that, but they said, usually, when that happens, that it's just one and it's just, like, not displaying anything, that sort of thing.","start_word":785,"end_word":840,"sentiment":"neutral","sentiment_score":-0.07883986085653305},{"text":"But the fact that so these ones that have the issues, they're still displaying that sort of, you know, the three hashtag symbols that go across when nothing's on there. But it's just that they're not picking up the calls.","start_word":841,"end_word":880,"sentiment":"negative","sentiment_score":-0.3986809253692627},{"text":"Yeah.","start_word":881,"end_word":881,"sentiment":"neutral","sentiment_score":-0.23632539808750153},{"text":"This I I don't I don't have an answer for that.","start_word":882,"end_word":892,"sentiment":"negative","sentiment_score":-0.4201706647872925},{"text":"That's all I can suggest for tonight is to power cycle one and yep. So yeah. So with this one that and I'm looking at, which is, like, in the in the main tour hallway, there's no there's no yeah. way to like, cable goes into the wall, basically, from what I can see. Sorry. So does it have just the one cable going into it, the blue cable, the cat the cat five cable, or does it have a power cable as well? So this one has it has an Ethernet and yeah. That one just has the Ethernet, so it looks like it's POA, So if you were which to literally can you unplug the the Ethernet cable from the back of it? I probably could. I'd have to get on a on a ladder, but that should be fine. I can give it a try. I don't know. So what I was talking about with power cycling earlier was in the the rack with the nurse call service. K. So I tried that and that didn't change anything. But, yeah, I can try to do that. I can try just unplug it and plug it back in and just see if anything changes. Yeah. Give it a go. And then I say, if not, just let the RN know and put you at that. There's only one annunciator to work and and you'll get on to it tomorrow. Yeah. I it'll be it'll be sorted because I'll get Smart Caller involved. Yeah. The other one looks the same. So in terms of a ladder, I'll go find somebody for maintenance. Maintenance. Yeah. Do you know if there's Ring I them. assume Are it's you gonna catch them by 04:00? They can leave it for. oh, yeah. Okay. Is it I guess, it's not really your question. It's more an affinity question, but I'm assume I'm fine to, like I don't know if to consider working at heights or whatever. Alright. I I mean, That's you could alright. ask one of the maintenance guys to go with you and just unplug Yeah. the cable. I've got sorry. Hayden. I've got Hayden. He's Alright.","start_word":893,"end_word":1257,"sentiment":"neutral","sentiment_score":0.008754221952124818},{"text":"having Cool.","start_word":1258,"end_word":1259,"sentiment":"positive","sentiment_score":0.3935551047325134},{"text":"a look with me. So I'll do that. And then, yeah, I'll I'll let you know if anything major changes, but otherwise, I'll just let the Stuart nurses know and everything.","start_word":1260,"end_word":1290,"sentiment":"neutral","sentiment_score":0.16760920709179294},{"text":"Alright. Sounds good. Okay. Thanks for that.","start_word":1291,"end_word":1297,"sentiment":"positive","sentiment_score":0.7297074794769287}],"average":{"sentiment":"neutral","sentiment_score":-0.03973296592975485}}}}