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This is called Outreach calling from Pete's Pizzas. Could I please speak with the office manager? I understand. Is there a better time I could call back, or is there someone else I might speak with?\n\nGreat. Thank you. I'm an AI assistant calling on behalf of Pete's Pizzas. We help businesses like yours save money on recurring costs. It's just a quick two minute conversation.\n\nIf it's not relevant, we'll get off the line. May I know what problems you're currently having that we might be able to help with? Hello? Are you still there? We typically help with reducing costs on office meals or catering services, especially if you're ordering regularly for meetings or events.\n\nDo you currently have any recurring needs or issues related to those services? That's alright. Thanks for letting me know. If anything changes, feel free to reach out. Would you like the number to call us back if needed?\n\nYou can reach us at 03 91089101. Thank you for your time today. You're welcome. Have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.72,"end":4.88,"sentiment":"neutral","sentiment_score":0.011149153113365172},{"text":"This is called Outreach calling from Pete's Pizzas.","start":4.88,"end":7.62,"sentiment":"neutral","sentiment_score":0.020140897016972303},{"text":"Could I please speak with the office manager?","start":8.16,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.002163782250136137},{"text":"I understand.","start":17.055,"end":17.795,"sentiment":"neutral","sentiment_score":-0.23889216780662537},{"text":"Is there a better time I could call back, or is there someone else I might speak with?","start":18.015,"end":22.195,"sentiment":"neutral","sentiment_score":-0.1233827413784133}],"sentiment":"neutral","sentiment_score":-0.06874885430207124,"num_words":37,"start":4.72,"end":22.195},{"sentences":[{"text":"Great.","start":29.150002,"end":29.470001,"sentiment":"positive","sentiment_score":0.5114989280700684},{"text":"Thank you.","start":29.470001,"end":30.19,"sentiment":"positive","sentiment_score":0.5513483434915543},{"text":"I'm an AI assistant calling on behalf of Pete's Pizzas.","start":30.19,"end":33.33,"sentiment":"neutral","sentiment_score":0.21577301770448684},{"text":"We help businesses like yours save money on recurring costs.","start":34.03,"end":37.245,"sentiment":"positive","sentiment_score":0.340706130862236},{"text":"It's just a quick two minute conversation.","start":37.805,"end":39.664997,"sentiment":"neutral","sentiment_score":0.16219117173126765}],"sentiment":"neutral","sentiment_score":0.2771441767613093,"num_words":30,"start":29.150002,"end":39.664997},{"sentences":[{"text":"If it's not relevant, we'll get off the line.","start":41.085,"end":43.425,"sentiment":"neutral","sentiment_score":0.005530226975679396},{"text":"May I know what problems you're currently having that we might be able to help with?","start":44.204998,"end":47.905,"sentiment":"neutral","sentiment_score":0.05416197923477739},{"text":"Hello?","start":49.644997,"end":50.144997,"sentiment":"neutral","sentiment_score":-0.011907904408872128},{"text":"Are you still there?","start":50.285,"end":51.665,"sentiment":"neutral","sentiment_score":-0.029271116014569998},{"text":"We typically help with reducing costs on office meals or catering services, especially if you're ordering regularly for meetings or events.","start":58.38,"end":65.76,"sentiment":"neutral","sentiment_score":-0.0008348779353712286}],"sentiment":"neutral","sentiment_score":0.01509488049858049,"num_words":51,"start":41.085,"end":65.76},{"sentences":[{"text":"Do you currently have any recurring needs or issues related to those services?","start":66.245,"end":70.265,"sentiment":"neutral","sentiment_score":-0.019418436890611283},{"text":"That's alright.","start":73.685,"end":74.505,"sentiment":"neutral","sentiment_score":-0.04067827761173249},{"text":"Thanks for letting me know.","start":74.805,"end":76.185,"sentiment":"neutral","sentiment_score":0.2874025344848633},{"text":"If anything changes, feel free to reach out.","start":76.485,"end":79.145004,"sentiment":"neutral","sentiment_score":0.08917323686182499},{"text":"Would you like the number to call us back if needed?","start":79.525,"end":82.025,"sentiment":"neutral","sentiment_score":0.04035646502267231}],"sentiment":"neutral","sentiment_score":0.05796213968633077,"num_words":39,"start":66.245,"end":82.025},{"sentences":[{"text":"You can reach us at 03 91089101.","start":85.71,"end":90.51,"sentiment":"neutral","sentiment_score":0.04570067780358451},{"text":"Thank you for your time today.","start":90.51,"end":91.952934,"sentiment":"positive","sentiment_score":0.3901851574579875},{"text":"You're welcome.","start":96.59293,"end":97.312935,"sentiment":"positive","sentiment_score":0.4242059141397476},{"text":"Have a great day.","start":97.312935,"end":98.352936,"sentiment":"positive","sentiment_score":0.5248846560716629},{"text":"Goodbye.","start":98.352936,"end":98.852936,"sentiment":"neutral","sentiment_score":0.2721306383609772}],"sentiment":"neutral","sentiment_score":0.294054839015007,"num_words":20,"start":85.71,"end":98.852936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is called Outreach calling from Pete's Pizzas. Could I please speak with the office manager?\n\nChannel 0: The office manager is busy at the moment.\n\nChannel 1: I understand. Is there a better time I could call back, or is there someone else I might speak with?\n\nChannel 0: Yeah. I can help. What are you after?\n\nChannel 1: Great. Thank you. I'm an AI assistant calling on behalf of Pete's Pizzas. We help businesses like yours save money on recurring costs. It's just a quick two minute conversation.\n\nIf it's not relevant, we'll get off the line. May I know what problems you're currently having that we might be able to help with? Hello? Are you still there?\n\nChannel 0: Yeah. What kind of problem?\n\nChannel 1: We typically help with reducing costs on office meals or catering services, especially if you're ordering regularly for meetings or events. Do you currently have any recurring needs or issues related to those services?\n\nChannel 0: No. We don't.\n\nChannel 1: That's alright. Thanks for letting me know. If anything changes, feel free to reach out. Would you like the number to call us back if needed?\n\nChannel 0: Yeah.\n\nChannel 1: You can reach us at 03\n\nChannel 0: Sure.\n\nChannel 1: 91089101. Thank you for your time today. You're welcome. Have a great day. Goodbye.\n\nChannel 0: Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.72,"end":4.88,"sentiment":"neutral","sentiment_score":0.011149153113365172},{"text":"This is called Outreach calling from Pete's Pizzas.","start":4.88,"end":7.62,"sentiment":"neutral","sentiment_score":0.020140897016972303},{"text":"Could I please speak with the office manager?","start":8.16,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.002163782250136137}],"sentiment":"neutral","sentiment_score":0.009115651249885559,"channel":1,"num_words":17,"start":4.72,"end":10.179999},{"sentences":[{"text":"The office manager is busy at the moment.","start":11.679999,"end":13.46,"sentiment":"neutral","sentiment_score":-0.31493735685944557}],"sentiment":"neutral","sentiment_score":-0.31493735685944557,"channel":0,"num_words":8,"start":11.679999,"end":13.46},{"sentences":[{"text":"I understand.","start":17.055,"end":17.795,"sentiment":"neutral","sentiment_score":-0.23889216780662537},{"text":"Is there a better time I could call back, or is there someone else I might speak with?","start":18.015,"end":22.195,"sentiment":"neutral","sentiment_score":-0.1233827413784133}],"sentiment":"neutral","sentiment_score":-0.1349336840212345,"channel":1,"num_words":20,"start":17.055,"end":22.195},{"sentences":[{"text":"Yeah.","start":24.904999,"end":25.224998,"sentiment":"neutral","sentiment_score":0.003615381196141243},{"text":"I can help.","start":25.224998,"end":25.865,"sentiment":"neutral","sentiment_score":0.020538699502746265},{"text":"What are you after?","start":25.865,"end":26.91,"sentiment":"neutral","sentiment_score":0.015675311908125877}],"sentiment":"neutral","sentiment_score":0.015991590917110443,"channel":0,"num_words":8,"start":24.904999,"end":26.91},{"sentences":[{"text":"Great.","start":29.150002,"end":29.470001,"sentiment":"positive","sentiment_score":0.5114989280700684},{"text":"Thank you.","start":29.470001,"end":30.19,"sentiment":"positive","sentiment_score":0.5513483434915543},{"text":"I'm an AI assistant calling on behalf of Pete's Pizzas.","start":30.19,"end":33.33,"sentiment":"neutral","sentiment_score":0.21577301770448684},{"text":"We help businesses like yours save money on recurring costs.","start":34.03,"end":37.245,"sentiment":"positive","sentiment_score":0.340706130862236},{"text":"It's just a quick two minute conversation.","start":37.805,"end":39.664997,"sentiment":"neutral","sentiment_score":0.16219117173126765}],"sentiment":"neutral","sentiment_score":0.2771441767613093,"channel":1,"num_words":30,"start":29.150002,"end":39.664997},{"sentences":[{"text":"If it's not relevant, we'll get off the line.","start":41.085,"end":43.425,"sentiment":"neutral","sentiment_score":0.005530226975679396},{"text":"May I know what problems you're currently having that we might be able to help with?","start":44.204998,"end":47.905,"sentiment":"neutral","sentiment_score":0.05416197923477739},{"text":"Hello?","start":49.644997,"end":50.144997,"sentiment":"neutral","sentiment_score":-0.011907904408872128},{"text":"Are you still there?","start":50.285,"end":51.665,"sentiment":"neutral","sentiment_score":-0.029271116014569998}],"sentiment":"neutral","sentiment_score":0.026245711402346692,"channel":1,"num_words":30,"start":41.085,"end":51.665},{"sentences":[{"text":"Yeah.","start":53.59,"end":54.09,"sentiment":"neutral","sentiment_score":-0.01023862324655056},{"text":"What kind of problem?","start":55.27,"end":56.41,"sentiment":"neutral","sentiment_score":-0.02708465652540326}],"sentiment":"neutral","sentiment_score":-0.02371544986963272,"channel":0,"num_words":5,"start":53.59,"end":56.41},{"sentences":[{"text":"We typically help with reducing costs on office meals or catering services, especially if you're ordering regularly for meetings or 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know.","start":74.805,"end":76.185,"sentiment":"neutral","sentiment_score":0.2874025344848633},{"text":"If anything changes, feel free to reach out.","start":76.485,"end":79.145004,"sentiment":"neutral","sentiment_score":0.08917323686182499},{"text":"Would you like the number to call us back if needed?","start":79.525,"end":82.025,"sentiment":"neutral","sentiment_score":0.04035646502267231}],"sentiment":"neutral","sentiment_score":0.0966524279748018,"channel":1,"num_words":26,"start":73.685,"end":82.025},{"sentences":[{"text":"Yeah.","start":82.08,"end":82.58,"sentiment":"neutral","sentiment_score":0.04602501541376114}],"sentiment":"neutral","sentiment_score":0.04602501541376114,"channel":0,"num_words":1,"start":82.08,"end":82.58},{"sentences":[{"text":"You can reach us at 03","start":85.71,"end":87.65,"sentiment":"neutral","sentiment_score":0.04534461038808028}],"sentiment":"neutral","sentiment_score":0.04534461038808028,"channel":1,"num_words":6,"start":85.71,"end":87.65},{"sentences":[{"text":"Sure.","start":87.31647,"end":87.81647,"sentiment":"neutral","sentiment_score":0.05489027500152588}],"sentiment":"neutral","sentiment_score":0.05489027500152588,"channel":0,"num_words":1,"start":87.31647,"end":87.81647},{"sentences":[{"text":"91089101.","start":87.87,"end":90.51,"sentiment":"neutral","sentiment_score":0.04783708229660988},{"text":"Thank you for your time today.","start":90.51,"end":91.952934,"sentiment":"positive","sentiment_score":0.3901851574579875},{"text":"You're welcome.","start":96.59293,"end":97.312935,"sentiment":"positive","sentiment_score":0.4242059141397476},{"text":"Have a great day.","start":97.312935,"end":98.352936,"sentiment":"positive","sentiment_score":0.5248846560716629},{"text":"Goodbye.","start":98.352936,"end":98.852936,"sentiment":"neutral","sentiment_score":0.2721306383609772}],"sentiment":"positive","sentiment_score":0.4006449369979756,"channel":1,"num_words":14,"start":87.87,"end":98.852936},{"sentences":[{"text":"Thanks.","start":100.55294,"end":101.05294,"sentiment":"neutral","sentiment_score":0.20295266807079315}],"sentiment":"neutral","sentiment_score":0.20295266807079315,"channel":0,"num_words":1,"start":100.55294,"end":101.05294}]},"summary":{"result":"success","short":"An agent from Pete's Pizzas calls and asks to speak with the office manager, but she is busy. The agent offers to call back at a different time or speak with someone else. The agent explains their services to help businesses save money on recurring costs and offers help with reducing costs on office meals or catering services. The agent provides a number for the customer to call back if needed and thanks them for their time."},"intents":{"segments":[{"text":"This is called Outreach calling from Pete's Pizzas. Could I please speak with the office manager?","start_word":1,"end_word":16,"intents":[{"intent":"Speak with office manager","confidence_score":0.38321617}]},{"text":"Is there a better time I could call back, or is there someone else I might speak with? Yeah.","start_word":27,"end_word":45,"intents":[{"intent":"Request call back","confidence_score":0.12387537}]},{"text":"We typically help with reducing costs on office meals or catering services, especially if you're ordering regularly for meetings or events. Do you currently have any recurring needs or issues related to those services? No.","start_word":118,"end_word":152,"intents":[{"intent":"Help with recurring costs","confidence_score":0.5077785},{"intent":"Reduce costs","confidence_score":0.08798728},{"intent":"Offer help with recurring needs","confidence_score":0.0005447811}]}]},"sentiments":{"segments":[{"text":"Hi. This is called Outreach calling from Pete's Pizzas. Could I please speak with the office manager? The office manager is busy at the moment. I understand. Is there a better time I could call back, or is there someone else I might speak with? Yeah. I can help. What are you after?","start_word":0,"end_word":52,"sentiment":"neutral","sentiment_score":-0.08653391897678375},{"text":"Great. Thank you.","start_word":53,"end_word":55,"sentiment":"positive","sentiment_score":0.5208117365837097},{"text":"I'm an AI assistant calling on behalf of Pete's Pizzas.","start_word":56,"end_word":65,"sentiment":"neutral","sentiment_score":0.2277706116437912},{"text":"We help businesses like yours save money on recurring costs.","start_word":66,"end_word":75,"sentiment":"positive","sentiment_score":0.34802988171577454},{"text":"It's just a quick two minute conversation. If it's not relevant, we'll get off the line. May I know what problems you're currently having that we might be able to help with? Hello? Are you still there? Yeah. What kind of problem? We typically help with reducing costs on office meals or catering services, especially if you're ordering regularly for meetings or events. Do you currently have any recurring needs or issues related to those services? No. We don't. That's alright. Thanks for letting me know. If anything changes, feel free to reach out. Would you like the number to call us back if needed? Yeah. You can reach us at 03 Sure. 91089101. Thank you for your time today.","start_word":76,"end_word":195,"sentiment":"neutral","sentiment_score":0.04687448963522911},{"text":"You're welcome. Have a great day.","start_word":196,"end_word":201,"sentiment":"positive","sentiment_score":0.4736623167991638},{"text":"Goodbye. Thanks.","start_word":202,"end_word":203,"sentiment":"neutral","sentiment_score":0.28285595774650574}],"average":{"sentiment":"neutral","sentiment_score":0.0686914276658443}}}}