{"metadata":{"transaction_key":"deprecated","request_id":"01a10ac9-4cc3-7541-a0bd-9376b5eb6463","sha256":"02b4ec85b3478729d638e8220e9854fa572143329fe7b200fabe837f76dcf63b","created":"2026-10-05T06:38:49.806Z","duration":3629.304,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":6030,"output_tokens":127},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":6766,"output_tokens":6779},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":6766,"output_tokens":703}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel. Yeah. Hello. Mhmm. Mhmm. Mhmm. Yeah. Because right now it's connected to the first port. Right? The LAN one. Yeah. This is at the back of your router. Okay. Okay. Is the lights on the router flashing after you change it. Mhmm. Okay. Alright. How about the other end of the kit, the NTT box? Is it color green or color red as well? All green at the box. Yeah. Mhmm. Yeah. Yeah. Can you take a picture, please, for me to have your reference as well? Yeah. Same with them. Okay. Let me just have a look. Okay. I see. Is this gray cable, is this the one you're using ever since? There's no other cable? Because usually the yell... The color of the cable should be yellow. Yeah. But is this the one that you're using? Yeah. Yeah. Look cable. Okay. And that yellow cable is working fine? Have you used that before? Okay. Okay. Hang on. Let me just check. Let's just use the gray cable for the meantime. Then... Yeah. Yeah. Correct. K. Do you have your Can we try to access the router's interface on your laptop? Yeah. Mhmm. Sorry. What is it? The router? Okay. Can we please press... Yeah. Can we please press the reset button first on the router? How long? Yeah. For thirty thirty seconds. Yeah. Press and hold that button for thirty seconds because the router starts to... Let me know once the router lights are back on and stable. Okay. Mhmm. Yeah. You can... Yes. Yes, ma'am. Stable. Right? Okay. Can we try to connect? Yeah. Let's now connect to the router. Okay. Mhmm. Okay. Is there a chain... Mhmm. Okay. Yeah. Let's just wait for it. No. No need for it to turn... Switch on and off this. The Wi Fi name can be back to its default name, which is on the back of your router. It's atenda underscore 82E1 5 4. Yeah. Okay. Okay. Can we try to switch it off, then switch it back on? But actually... Yeah. But actually, you don't need to do that anymore, but since we cannot connect. Okay. Yeah. Can we switch it off then switch it back on? It's showing now. Okay. Okay. Mhmm. Mhmm. Yeah. Let's try to set up again. No. You can just tell me what's showing there. Okay. Yeah. Triple POE. Mhmm. Yeah. I... Connection type. Is it dynamic? Can you tell me the option? Yeah. Sorry? Can you have a picture, please? Okay. I see. Okay. Can we skip this one? Mhmm. Okay. Mhmm. One two three zero one one seven one. Let me know the error message you'll get if it doesn't work. Yeah. Okay. That may take a while. It went back to the first page. Right? Yeah. Can we do it again? Just type in the credentials again. Yeah. Let me just check. Okay. I think something something's wrong with the router. Can we try to switch the cable to the yellow cable? Yeah. Let's just try to double check. And if it still doesn't work, can we try the old router? Yeah. Let's try to figure the old one. Yes. Mhmm. No. It's okay. Let's just change the cable. No. Let's just wait for it. Let's just check. I'll just check it on my end. It's is the yellow cable connected now? Okay. Can we try to switch it to the first port? No. Yeah. Mhmm. Okay. Hang on. It's the lights on their outer flashing when you're switching it up, but still red. Okay. Green light flashing. No. All good. Mhmm. Mhmm. Yeah. But... Because upon checking here on our end, there seems to be no issue. But if ever we cannot configure the previous router, we can a fault to the network team for them to further check. Can we try to configure the old router? Yeah. The one... Sorry? No. Because I want to check other router if it's working. Because you mentioned that it's working fine before as well. Right? But it stopped working randomly. So for me to... If ever if ever I'll be raising this to the network team, I'll mention that we already tried two routers, but still not working. Okay. Kindly use the gray cable again to the old router. Here. Yeah. Yellow one. Okay. No. This might be a network fault, but let's just further check. Yeah. And does it has a one... W a n port? W a n. Mhmm. Okay. Yeah. Okay. Sure. Thank you. Okay. Yeah. Can we try to connect to this router? Let's try to log in. Mhmm. Can I have the? A picture underneath the router, the sticker? Okay. Thank you. Yeah. Okay. Let's try to log in. Mhmm. Yeah. I received it. Mhmm. Is your laptop connected now? Okay. Okay. Yeah. Let's try to log in to the router's interface. Can we press the reset then first? Yeah. To ensure a clean start. For thirty seconds as well until the router starts. Let me know once their router lights are back on and stable. Okay. Yeah. Sure. Yeah. No worries. Okay. Can we try Yeah. Actually. But let's see. Maybe it's yeah. Yeah. Maybe it's it's an issue from the back end team. That's why we cannot see it on our end. But I'll report it if ever this router did work as well. Okay. Let's just wait for it. Yeah. Can we try it? Okay. Let's try to connect the router now. Yeah. Let's try to log in to the router's interface. I think it's the HTTP, the factory default setting. Yeah. Below the ASUS brand. Yeah. Mhmm. Mhmm. Okay. Sure. Yeah. No worries. Yeah. I'm here to assist you. Okay. Can we click PPPOE? Yeah. Correct. Yeah. That's the Wi Fi number. Can we skip that one for now? Okay. You need to change the name? Okay. Just make sure to remember that one for future use. Yeah. Or just enter the current one. You can just see it... Copy paste it. Yeah. Mhmm. Username or Wi Fi name? Can you skip it or no? Mhmm. Okay. Let me check. Router login name. Okay. Can you create one? That that... This is for the router's interface, like, when we try to log in again. Yeah. Sure. Yes. Thank you. Mhmm. Is your laptop still connected to the Wi Fi? Okay. Can you click wait? Okay. Does it still buffer? Let's just wait for it. Okay. Can you click exit page? But that will ask you to log in again. Can we try to enter the new username and password that you created? Maybe it has been changed. Okay. And where did it bring you? Mhmm. Is there an existing network already or no? Is there a existing network created or no? New one only? Yeah. Okay. Mhmm. It's successful. Okay. Internet status disconnected. Okay. Can I try to use the yellow cable, The one that you've been? Before. Let's just double check. Then... Yeah. Okay. Can I have a picture as well of the credentials you entered at this router? Like, the picture from the previous router that the username and password is visible, the p p p o e, username and password. Yeah. This router, the Asus router. Can you still see the username and password that you entered? The 1171@airtel.net.a. Mhmm. Yeah. Routers interface. Yeah. On where the credentials is showing. The username and password. The one one seven one. Mhmm. Can you check one? W a n. Yeah. Can you... Yeah. See the username and password? Mhmm. Okay. W a n. Yeah. And so on the router's interface, the one that which... No. On your laptop. Can you see the username and password that we entered you entered? The one one seven one? Can you click w a n? It's on the left side. Yeah. Yeah. Advanced settings. Then third 1, one. Yeah. Can you click Can you see the username and password? The one one seven one at airtel. Yeah. Can you can you take a picture of it where the username and password is visible? Okay. Yeah. Okay. Got it. So what I'm going to do now is report this to the network team. Send as well these pictures that you send me that we tried two routers and two cables, but Internet is still not working. Then I'll get back to you once I hear an update from them. Is that okay? Give you a callback or send you a message here in WhatsApp or email. No. Unfortunately, because we tried two routers already. I think this is a network fault. So I'll... I'm going to log a ticket. I'll raise this to the network team for them to further check. Yeah. I understand. But I'll need to place this to the network team for them to have a check. Actually, for the Actually, for the estimated time of restoration, I cannot guarantee you, but I'll monitor the ticket so that once I receive an update and once the Internet is restored, I'll get back to you. Yeah. That's correct. But since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work. So we'll need to raise this to the network team now to further check Supa Network. Yeah. And I'll give you a callback once there's an update. Mhmm. Yeah. Yeah. Yeah. Yeah. Actually, we have twenty four hours this support, like troubleshooting the issue. But in your case, we need to raise this to the network team because troubleshooting did not work. That's why. Yeah. I think so because we tested two routers already. So this is the back end team. Yeah. Yeah. I'll get back to you ASAP. Maybe via email or phone call again. Okay. Yeah. Thank you, sir. Just keep your lines open. If ever you'd... Mhmm. Yeah. I'll get back to you for the network team response and for further troubleshooting if ever we need to do something on your end. But just keep this job. Yeah. Mhmm. Yeah. I understand. But before we end this call, is it okay if we bring back the router that we provided? Like, connect that one until the issue is resolved so that we can check? Yeah. Put it back. Mhmm. The new router and the gray cable again. Mhmm. Mhmm. Mhmm. It stopped working. Yeah. We understand. We apologize we apologize for the inconvenience. Please do know that I'm... Be on top of this, and I'll get back to you as I have... Once I hear an update and... If the issue's been resolved. Okay. Okay. The router? The new router? Yeah. And on to the first port again, please. Yeah. Port one. Okay. Okay then. Bye for now. Thank you. Yeah. Thank you. Mhmm. Yeah. I understand. But I assure you, I'll get back to you. I'll give the callback again. Okay. You're welcome. Bye for now.","confidence":0.9921875,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.8654785,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.2266347110271454},{"word":"good","start":2.3999999,"end":2.72,"confidence":0.8017578,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4805180728435517},{"word":"afternoon","start":2.72,"end":3.1999998,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4149845838546753},{"word":"this","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3250456154346466},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3181138336658478},{"word":"maureen","start":3.6799998,"end":4.16,"confidence":0.9748535,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.4684545397758484},{"word":"from","start":4.16,"end":4.64,"confidence":0.99902344,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.34809592366218567},{"word":"airtel","start":4.64,"end":5.14,"confidence":0.8617554,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.35155853629112244},{"word":"yeah","start":9.5199995,"end":9.92,"confidence":0.95654297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.21330603957176208},{"word":"hello","start":9.92,"end":10.42,"confidence":0.7158203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14325149357318878},{"word":"mhmm","start":11.759999,"end":12.259999,"confidence":0.8815918,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05808541923761368},{"word":"mhmm","start":16.725,"end":17.225,"confidence":0.9890137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.028495948761701584},{"word":"mhmm","start":24.885,"end":25.385,"confidence":0.9703369,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03900947794318199},{"word":"yeah","start":25.925,"end":26.425,"confidence":0.94750977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.059585683047771454},{"word":"because","start":26.564999,"end":27.064999,"confidence":0.99316406,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.049507416784763336},{"word":"right","start":27.605,"end":27.845001,"confidence":0.78564453,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.10076072812080385},{"word":"now","start":27.845001,"end":28.244999,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0793011486530304},{"word":"it's","start":28.244999,"end":28.65,"confidence":0.75390625,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08559250831604004},{"word":"connected","start":28.89,"end":29.39,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.06506504118442535},{"word":"to","start":29.449999,"end":29.849998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08145051449537277},{"word":"the","start":29.849998,"end":30.25,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07652676850557327},{"word":"first","start":30.25,"end":30.57,"confidence":0.90771484,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.05838678777217865},{"word":"port","start":30.57,"end":30.89,"confidence":0.9421387,"punctuated_word":"port.","sentiment":"neutral","sentiment_score":0.05514369159936905},{"word":"right","start":30.89,"end":31.39,"confidence":0.99902344,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.05116748809814453},{"word":"the","start":31.689999,"end":32.09,"confidence":0.99316406,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03294350206851959},{"word":"lan","start":32.09,"end":32.59,"confidence":0.92822266,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.0425945520401001},{"word":"one","start":33.05,"end":33.55,"confidence":0.7468262,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.03512183204293251},{"word":"yeah","start":34.17,"end":34.67,"confidence":0.94433594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04058697819709778},{"word":"this","start":36.17,"end":36.41,"confidence":0.9116211,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.02461826056241989},{"word":"is","start":36.41,"end":36.57,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.029303232207894325},{"word":"at","start":36.57,"end":36.809998,"confidence":0.97314453,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.025107238441705704},{"word":"the","start":36.809998,"end":36.89,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.029233885928988457},{"word":"back","start":36.89,"end":37.129997,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03576330095529556},{"word":"of","start":37.129997,"end":37.37,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03237289935350418},{"word":"your","start":37.37,"end":37.53,"confidence":0.85498047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03509017080068588},{"word":"router","start":37.53,"end":38.03,"confidence":0.9995117,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.025487292557954788},{"word":"okay","start":44.165,"end":44.665,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03772572427988053},{"word":"okay","start":49.445,"end":49.945,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05082825571298599},{"word":"is","start":51.605,"end":51.845,"confidence":0.90722656,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03607117384672165},{"word":"the","start":51.845,"end":52.085,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033038489520549774},{"word":"lights","start":52.085,"end":52.585,"confidence":0.94970703,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.0303169097751379},{"word":"on","start":53.205,"end":53.445,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0224420465528965},{"word":"the","start":53.445,"end":53.685,"confidence":0.5644531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019149184226989743},{"word":"router","start":53.685,"end":54.185,"confidence":0.99121094,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.007834218442440033},{"word":"flashing","start":55.445,"end":55.945,"confidence":0.9707031,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":0.011770439334213734},{"word":"after","start":57.25,"end":57.57,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.003504246473312378},{"word":"you","start":57.57,"end":57.809998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.002383612096309662},{"word":"change","start":57.809998,"end":58.129997,"confidence":0.94628906,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.0104701966047287},{"word":"it","start":58.129997,"end":58.629997,"confidence":0.8803711,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0023871269077062607},{"word":"mhmm","start":63.57,"end":64.07,"confidence":0.85076904,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.005802140571177006},{"word":"okay","start":72.555,"end":73.055,"confidence":0.90527344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.041376471519470215},{"word":"alright","start":74.875,"end":75.375,"confidence":0.95458984,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05380462110042572},{"word":"how","start":76.314995,"end":76.555,"confidence":0.9941406,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0430421307682991},{"word":"about","start":76.555,"end":76.954994,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.033616188913583755},{"word":"the","start":76.954994,"end":77.454994,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04165684059262276},{"word":"other","start":79.354996,"end":79.674995,"confidence":0.9589844,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.05421677976846695},{"word":"end","start":79.674995,"end":79.91499,"confidence":0.9980469,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.05088295787572861},{"word":"of","start":79.91499,"end":80.075,"confidence":0.9790039,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05398405343294144},{"word":"the","start":80.075,"end":80.314995,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05414038524031639},{"word":"kit","start":80.314995,"end":80.715,"confidence":0.38134766,"punctuated_word":"kit,","sentiment":"neutral","sentiment_score":0.05055534094572067},{"word":"the","start":80.715,"end":81.034996,"confidence":0.86572266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07157395035028458},{"word":"ntt","start":81.034996,"end":81.515,"confidence":0.92285156,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.047738321125507355},{"word":"box","start":81.515,"end":82.015,"confidence":0.91259766,"punctuated_word":"box?","sentiment":"neutral","sentiment_score":0.04838816076517105},{"word":"is","start":82.075,"end":82.314995,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03992362692952156},{"word":"it","start":82.314995,"end":82.55499,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05404825508594513},{"word":"color","start":82.55499,"end":82.875,"confidence":0.94921875,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.03310759365558624},{"word":"green","start":82.875,"end":83.195,"confidence":0.9980469,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.03813860937952995},{"word":"or","start":83.195,"end":83.515,"confidence":0.9790039,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.02955709397792816},{"word":"color","start":83.515,"end":83.91499,"confidence":0.9951172,"punctuated_word":"color","sentiment":"neutral","sentiment_score":0.021322645246982574},{"word":"red","start":83.91499,"end":84.155,"confidence":0.99902344,"punctuated_word":"red","sentiment":"neutral","sentiment_score":0.029815493151545525},{"word":"as","start":84.155,"end":84.395,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04110269993543625},{"word":"well","start":84.395,"end":84.81,"confidence":0.9909668,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.034799087792634964},{"word":"all","start":91.369995,"end":91.689995,"confidence":0.7006836,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.027555443346500397},{"word":"green","start":91.689995,"end":92.189995,"confidence":0.9970703,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.032613757997751236},{"word":"at","start":92.81,"end":92.97,"confidence":0.7915039,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02157226949930191},{"word":"the","start":92.97,"end":93.13,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033154118806123734},{"word":"box","start":93.13,"end":93.63,"confidence":0.83325195,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.030111225321888924},{"word":"yeah","start":93.93,"end":94.43,"confidence":0.7902832,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03609184920787811},{"word":"mhmm","start":95.77,"end":96.25,"confidence":0.98706055,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011189094744622707},{"word":"yeah","start":96.25,"end":96.75,"confidence":0.9602051,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012869419530034064},{"word":"yeah","start":97.77,"end":98.09,"confidence":0.79003906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01754622906446457},{"word":"can","start":98.09,"end":98.329994,"confidence":0.99121094,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.01315990835428238},{"word":"you","start":98.329994,"end":98.49,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01558370515704155},{"word":"take","start":98.49,"end":98.729996,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.02422063611447811},{"word":"a","start":98.729996,"end":98.89,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.026292171329259872},{"word":"picture","start":98.89,"end":99.28999,"confidence":0.9655762,"punctuated_word":"picture,","sentiment":"neutral","sentiment_score":0.02440686896443367},{"word":"please","start":99.28999,"end":99.735,"confidence":0.88623047,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.03832950070500374},{"word":"for","start":99.815,"end":100.055,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.028800101950764656},{"word":"me","start":100.055,"end":100.215004,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03313874080777168},{"word":"to","start":100.215004,"end":100.415,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03355821222066879},{"word":"have","start":100.415,"end":100.615,"confidence":0.9951172,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.020263923332095143},{"word":"your","start":100.615,"end":100.695,"confidence":0.4375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006076060235500336},{"word":"reference","start":100.695,"end":101.195,"confidence":0.86328125,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.01384923979640007},{"word":"as","start":101.255,"end":101.335,"confidence":0.98828125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.02231127023696899},{"word":"well","start":101.335,"end":101.835,"confidence":0.9802246,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":0.01904029026627541},{"word":"yeah","start":104.775,"end":105.275,"confidence":0.72351074,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012187444604933262},{"word":"same","start":105.655,"end":105.975,"confidence":0.93408203,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.00993514619767666},{"word":"with","start":105.975,"end":106.215004,"confidence":0.9536133,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.011482231318950651},{"word":"them","start":106.215004,"end":106.715004,"confidence":0.90625,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.010153558105230331},{"word":"okay","start":127.4,"end":127.72,"confidence":0.9885254,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015730291604995728},{"word":"let","start":127.72,"end":128.04001,"confidence":0.9921875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.014780966565012932},{"word":"me","start":128.04001,"end":128.28,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.014393823221325874},{"word":"just","start":128.28,"end":128.715,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.014112615957856178},{"word":"have","start":128.795,"end":129.11499,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01542774960398674},{"word":"a","start":129.11499,"end":129.19499,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.019239626824855804},{"word":"look","start":129.19499,"end":129.69499,"confidence":0.99853516,"punctuated_word":"look.","sentiment":"neutral","sentiment_score":0.011099953204393389},{"word":"okay","start":148.29001,"end":148.61,"confidence":0.94921875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01194947585463524},{"word":"i","start":148.61,"end":148.77,"confidence":0.7817383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004449302330613136},{"word":"see","start":148.77,"end":149.27,"confidence":0.99658203,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.005502156913280487},{"word":"is","start":152.21,"end":152.45,"confidence":0.8691406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.007018996402621269},{"word":"this","start":152.45,"end":152.77,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0038463324308395386},{"word":"gray","start":152.77,"end":153.09,"confidence":0.9453125,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":-0.00884074904024601},{"word":"cable","start":153.09,"end":153.59,"confidence":0.7449951,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":-0.008949528448283672},{"word":"is","start":154.29001,"end":154.45,"confidence":0.88134766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014179488644003868},{"word":"this","start":154.45,"end":154.77,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.002850539982318878},{"word":"the","start":154.77,"end":154.93001,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007251448929309845},{"word":"one","start":154.93001,"end":155.17,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.006308138370513916},{"word":"you're","start":155.17,"end":155.33,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.0008100805571302772},{"word":"using","start":155.33,"end":155.81,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.002059299498796463},{"word":"ever","start":155.81,"end":156.05,"confidence":0.9980469,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.008659183979034424},{"word":"since","start":156.05,"end":156.55,"confidence":0.907959,"punctuated_word":"since?","sentiment":"neutral","sentiment_score":-0.005338253453373909},{"word":"there's","start":156.93501,"end":157.175,"confidence":0.99658203,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.03831165283918381},{"word":"no","start":157.175,"end":157.49501,"confidence":0.9970703,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.057668231427669525},{"word":"other","start":157.49501,"end":157.815,"confidence":0.9980469,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.07926157116889954},{"word":"cable","start":157.815,"end":158.315,"confidence":0.89282227,"punctuated_word":"cable?","sentiment":"neutral","sentiment_score":-0.056525275111198425},{"word":"because","start":159.335,"end":159.655,"confidence":0.9633789,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.05535610765218735},{"word":"usually","start":159.655,"end":160.05501,"confidence":0.66259766,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":-0.033943068236112595},{"word":"the","start":160.05501,"end":160.375,"confidence":0.56689453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03853055462241173},{"word":"yell","start":160.375,"end":160.875,"confidence":0.51220703,"punctuated_word":"yell...","sentiment":"neutral","sentiment_score":-0.02896447479724884},{"word":"the","start":161.57501,"end":161.735,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04494383931159973},{"word":"color","start":161.735,"end":162.13501,"confidence":0.9980469,"punctuated_word":"color","sentiment":"neutral","sentiment_score":-0.03731521964073181},{"word":"of","start":162.13501,"end":162.295,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.045211032032966614},{"word":"the","start":162.295,"end":162.455,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04556047171354294},{"word":"cable","start":162.455,"end":162.85501,"confidence":0.9970703,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.05998898297548294},{"word":"should","start":162.85501,"end":163.095,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.049203671514987946},{"word":"be","start":163.095,"end":163.335,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04094459116458893},{"word":"yellow","start":163.335,"end":163.835,"confidence":1.0,"punctuated_word":"yellow.","sentiment":"neutral","sentiment_score":-0.03242484852671623},{"word":"yeah","start":166.21501,"end":166.71501,"confidence":0.9758301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012544848956167698},{"word":"but","start":168.535,"end":169.035,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.014756036922335625},{"word":"is","start":169.57501,"end":169.735,"confidence":0.96875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017637448385357857},{"word":"this","start":169.735,"end":169.975,"confidence":0.73828125,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01292763277888298},{"word":"the","start":169.975,"end":170.13501,"confidence":0.91503906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.013559240847826004},{"word":"one","start":170.13501,"end":170.375,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.01302862912416458},{"word":"that","start":170.375,"end":170.535,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01318400725722313},{"word":"you're","start":170.535,"end":170.77501,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.010472437366843224},{"word":"using","start":170.77501,"end":171.27501,"confidence":0.9995117,"punctuated_word":"using?","sentiment":"neutral","sentiment_score":-0.014390374533832071},{"word":"yeah","start":183.63,"end":183.71,"confidence":0.8378906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017728885635733604},{"word":"yeah","start":183.71,"end":183.95001,"confidence":0.75683594,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0031690793111920357},{"word":"look","start":183.95001,"end":184.245,"confidence":0.29589844,"punctuated_word":"Look","sentiment":"neutral","sentiment_score":-0.00512324832379818},{"word":"cable","start":184.325,"end":184.825,"confidence":0.98828125,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":0.004027845337986946},{"word":"okay","start":188.165,"end":188.665,"confidence":0.9223633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028152739629149437},{"word":"and","start":192.405,"end":192.805,"confidence":0.94970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04261771962046623},{"word":"that","start":192.805,"end":193.045,"confidence":0.6152344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06293535232543945},{"word":"yellow","start":193.045,"end":193.36499,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.038198262453079224},{"word":"cable","start":193.36499,"end":193.685,"confidence":0.99316406,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.015066586434841156},{"word":"is","start":193.685,"end":193.92499,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07744929939508438},{"word":"working","start":193.92499,"end":194.42499,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.11062583327293396},{"word":"fine","start":194.485,"end":194.985,"confidence":0.8769531,"punctuated_word":"fine?","sentiment":"neutral","sentiment_score":0.05871773511171341},{"word":"have","start":195.045,"end":195.28499,"confidence":0.9428711,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.005867861211299896},{"word":"you","start":195.28499,"end":195.36499,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0022028423845767975},{"word":"used","start":195.36499,"end":195.605,"confidence":0.99609375,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.012711677700281143},{"word":"that","start":195.605,"end":195.92499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00998583436012268},{"word":"before","start":195.92499,"end":196.42499,"confidence":1.0,"punctuated_word":"before?","sentiment":"neutral","sentiment_score":0.0015292111784219742},{"word":"okay","start":202.48999,"end":202.98999,"confidence":0.9404297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017956459894776344},{"word":"okay","start":210.33,"end":210.83,"confidence":0.96728516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01040398981422186},{"word":"hang","start":215.595,"end":215.835,"confidence":0.55371094,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.044187627732753754},{"word":"on","start":215.835,"end":215.99501,"confidence":0.99658203,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.010096849873661997},{"word":"let","start":215.99501,"end":216.235,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.013777405023574827},{"word":"me","start":216.235,"end":216.315,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020289931446313855},{"word":"just","start":216.315,"end":216.71501,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.010593898594379423},{"word":"check","start":216.71501,"end":217.21501,"confidence":0.99853516,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.024516690522432327},{"word":"let's","start":220.715,"end":221.115,"confidence":0.9802246,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.032561562955379486},{"word":"just","start":221.115,"end":221.615,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02806306816637516},{"word":"use","start":221.755,"end":222.155,"confidence":0.9267578,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.03291604295372963},{"word":"the","start":222.155,"end":222.395,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04196549206972122},{"word":"gray","start":222.395,"end":222.715,"confidence":0.94970703,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":0.027307460084557533},{"word":"cable","start":222.715,"end":223.215,"confidence":0.99902344,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.00940604880452156},{"word":"for","start":223.27501,"end":223.515,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02686784602701664},{"word":"the","start":223.515,"end":223.595,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.031171562150120735},{"word":"meantime","start":223.595,"end":224.095,"confidence":0.7312012,"punctuated_word":"meantime.","sentiment":"neutral","sentiment_score":0.026986103504896164},{"word":"then","start":226.395,"end":226.895,"confidence":0.56689453,"punctuated_word":"Then...","sentiment":"neutral","sentiment_score":0.011019619181752203},{"word":"yeah","start":228.075,"end":228.575,"confidence":0.9326172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06488404422998428},{"word":"yeah","start":228.63501,"end":229.115,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10524217784404756},{"word":"correct","start":229.115,"end":229.59,"confidence":0.9980469,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.12433341145515442},{"word":"k","start":236.15,"end":236.65,"confidence":0.8469238,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.04720848798751831},{"word":"do","start":240.70999,"end":240.87,"confidence":0.74902344,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.04841315373778343},{"word":"you","start":240.87,"end":241.03,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04950825124979019},{"word":"have","start":241.03,"end":241.19,"confidence":0.97314453,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05040779337286949},{"word":"your","start":241.19,"end":241.605,"confidence":0.9370117,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03724733740091324},{"word":"can","start":249.36499,"end":249.605,"confidence":0.5126953,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.03584320470690727},{"word":"we","start":249.605,"end":249.845,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.055173713713884354},{"word":"try","start":249.845,"end":250.165,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.04946514591574669},{"word":"to","start":250.165,"end":250.325,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06286832690238953},{"word":"access","start":250.325,"end":250.825,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":0.050594598054885864},{"word":"the","start":250.885,"end":251.045,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10635414719581604},{"word":"router's","start":251.045,"end":251.525,"confidence":0.90966797,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.08043501526117325},{"word":"interface","start":251.525,"end":252.025,"confidence":0.9980469,"punctuated_word":"interface","sentiment":"neutral","sentiment_score":0.04872835427522659},{"word":"on","start":253.045,"end":253.205,"confidence":0.9199219,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05788491666316986},{"word":"your","start":253.205,"end":253.44499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0445040762424469},{"word":"laptop","start":253.44499,"end":253.94499,"confidence":0.9926758,"punctuated_word":"laptop?","sentiment":"neutral","sentiment_score":0.03503311425447464},{"word":"yeah","start":254.35,"end":254.85,"confidence":0.93066406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09426349401474},{"word":"mhmm","start":258.19,"end":258.69,"confidence":0.86639404,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03473646566271782},{"word":"sorry","start":293.775,"end":294.175,"confidence":0.8491211,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10165030509233476},{"word":"what","start":294.175,"end":294.335,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0812452882528305},{"word":"is","start":294.335,"end":294.495,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08860425651073456},{"word":"it","start":294.495,"end":294.735,"confidence":0.92822266,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.06987131386995316},{"word":"the","start":294.735,"end":294.895,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.09935998916625977},{"word":"router","start":294.895,"end":295.395,"confidence":0.9477539,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.04914145916700363},{"word":"okay","start":299.535,"end":300.035,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05610186606645584},{"word":"can","start":306.49,"end":306.72998,"confidence":0.94921875,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.010143525898456572},{"word":"we","start":306.72998,"end":306.96997,"confidence":0.9863281,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03766876086592674},{"word":"please","start":306.96997,"end":307.46997,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.013315077871084212},{"word":"press","start":307.53,"end":308.03,"confidence":0.98095703,"punctuated_word":"press...","sentiment":"neutral","sentiment_score":0.003551412373781204},{"word":"yeah","start":308.81,"end":309.31,"confidence":0.9543457,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02596520818769932},{"word":"can","start":309.44998,"end":309.68997,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.01870584487915039},{"word":"we","start":309.68997,"end":309.84998,"confidence":0.99316406,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.02183159813284874},{"word":"please","start":309.84998,"end":310.16998,"confidence":0.9970703,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.002217918634414673},{"word":"press","start":310.16998,"end":310.49,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.011073466390371324},{"word":"the","start":310.49,"end":310.65,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0037953443825244904},{"word":"reset","start":310.65,"end":311.12997,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.018958263099193573},{"word":"button","start":311.12997,"end":311.53,"confidence":1.0,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.009081073105335236},{"word":"first","start":311.53,"end":311.93,"confidence":0.8613281,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.003812547773122787},{"word":"on","start":311.93,"end":312.25,"confidence":0.30004883,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.005212988704442978},{"word":"the","start":312.25,"end":312.40997,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.002177689224481582},{"word":"router","start":312.40997,"end":312.90997,"confidence":0.99560547,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.002942336723208427},{"word":"how","start":317.68997,"end":317.93,"confidence":0.9970703,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.013489406555891035},{"word":"long","start":317.93,"end":318.43,"confidence":0.9995117,"punctuated_word":"long?","sentiment":"neutral","sentiment_score":-0.0067550744861364365},{"word":"yeah","start":320.145,"end":320.625,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006983445957303047},{"word":"for","start":320.625,"end":321.025,"confidence":0.75097656,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.004683084785938263},{"word":"thirty","start":321.025,"end":321.525,"confidence":0.62158203,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.0007891878485679626},{"word":"thirty","start":322.305,"end":322.465,"confidence":0.5024414,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.0004290007054805755},{"word":"seconds","start":322.465,"end":322.965,"confidence":0.9880371,"punctuated_word":"seconds.","sentiment":"neutral","sentiment_score":0.0029235510155558586},{"word":"yeah","start":326.785,"end":327.285,"confidence":0.8574219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.039971865713596344},{"word":"press","start":334.09,"end":334.41,"confidence":0.53515625,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.013810664415359495},{"word":"and","start":334.41,"end":334.91,"confidence":0.7084961,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009872742928564548},{"word":"hold","start":335.93002,"end":336.17,"confidence":0.49414062,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.023009678348898888},{"word":"that","start":336.17,"end":336.49002,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018656747415661812},{"word":"button","start":336.49002,"end":336.89,"confidence":0.99316406,"punctuated_word":"button","sentiment":"neutral","sentiment_score":0.013806290924549105},{"word":"for","start":336.89,"end":337.05002,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.008623477071523666},{"word":"thirty","start":337.05002,"end":337.45,"confidence":0.94970703,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.01976868696510792},{"word":"seconds","start":337.45,"end":337.95,"confidence":0.9970703,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":0.015159979462623596},{"word":"because","start":338.17,"end":338.49002,"confidence":0.33496094,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.009319603443145752},{"word":"the","start":338.49002,"end":338.65002,"confidence":0.86572266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009297367185354233},{"word":"router","start":338.65002,"end":339.13,"confidence":0.99316406,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.0067658014595508575},{"word":"starts","start":339.13,"end":339.45,"confidence":0.96533203,"punctuated_word":"starts","sentiment":"neutral","sentiment_score":-0.0021414626389741898},{"word":"to","start":339.45,"end":339.95,"confidence":0.3701172,"punctuated_word":"to...","sentiment":"neutral","sentiment_score":-0.0007486278191208839},{"word":"let","start":340.57,"end":340.89,"confidence":0.99609375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.008437443524599075},{"word":"me","start":340.89,"end":340.97,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.012202885001897812},{"word":"know","start":340.97,"end":341.21002,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.013938527554273604},{"word":"once","start":341.21002,"end":341.53,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.014882706105709076},{"word":"the","start":341.53,"end":341.61002,"confidence":0.9277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027381740510463715},{"word":"router","start":341.61002,"end":342.01,"confidence":0.984375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.024582237005233765},{"word":"lights","start":342.01,"end":342.33002,"confidence":0.98095703,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.009538024663925173},{"word":"are","start":342.33002,"end":342.57,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.00618869811296463},{"word":"back","start":342.57,"end":342.81,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.018215268850326535},{"word":"on","start":342.81,"end":343.05002,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.025833629071712497},{"word":"and","start":343.05002,"end":343.13,"confidence":0.93603516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02377936989068985},{"word":"stable","start":343.13,"end":343.63,"confidence":0.99902344,"punctuated_word":"stable.","sentiment":"neutral","sentiment_score":-0.0037961769849061966},{"word":"okay","start":354.445,"end":354.945,"confidence":0.97802734,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.002149103209376335},{"word":"mhmm","start":359.85,"end":360.35,"confidence":0.93408203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.011502794921398165},{"word":"yeah","start":364.16998,"end":364.57,"confidence":0.92407227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010633240453898908},{"word":"you","start":364.57,"end":364.72998,"confidence":0.7963867,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01923809200525284},{"word":"can","start":364.72998,"end":365.22998,"confidence":0.9951172,"punctuated_word":"can...","sentiment":"neutral","sentiment_score":-0.01509864628314972},{"word":"yes","start":369.05,"end":369.29,"confidence":0.78466797,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.01188422180712223},{"word":"yes","start":369.29,"end":369.37,"confidence":0.8820801,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":-0.025739431381225582},{"word":"ma'am","start":369.37,"end":369.87,"confidence":0.98046875,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":-0.0212927870452404},{"word":"stable","start":375.775,"end":376.175,"confidence":0.7552083,"punctuated_word":"Stable.","sentiment":"neutral","sentiment_score":0.008512832224369049},{"word":"right","start":376.175,"end":376.575,"confidence":0.96435547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.014160428196191788},{"word":"okay","start":376.575,"end":377.075,"confidence":0.8852539,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03646637126803398},{"word":"can","start":378.095,"end":378.415,"confidence":0.9526367,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.12011808156967164},{"word":"we","start":378.415,"end":378.575,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08635014295578003},{"word":"try","start":378.575,"end":379.055,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.10400588810443878},{"word":"to","start":379.055,"end":379.29498,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10275915265083312},{"word":"connect","start":379.29498,"end":379.775,"confidence":0.748291,"punctuated_word":"connect?","sentiment":"neutral","sentiment_score":-0.05891615152359009},{"word":"yeah","start":379.775,"end":380.275,"confidence":0.69091797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014856675639748572},{"word":"let's","start":380.735,"end":381.055,"confidence":0.90722656,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.0028374046087265015},{"word":"now","start":381.055,"end":381.29498,"confidence":0.9863281,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.006937131285667419},{"word":"connect","start":381.29498,"end":381.695,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.0034876465797424316},{"word":"to","start":381.695,"end":381.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01861149445176125},{"word":"the","start":381.855,"end":382.095,"confidence":0.93847656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004151899367570877},{"word":"router","start":382.095,"end":382.595,"confidence":0.99853516,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.0017484202980995178},{"word":"okay","start":396.15,"end":396.65,"confidence":0.9526367,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07104336470365524},{"word":"mhmm","start":408.245,"end":408.745,"confidence":0.90148926,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.16587422788143158},{"word":"okay","start":420.91998,"end":421.41998,"confidence":0.9008789,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.17645397782325745},{"word":"is","start":422.6,"end":422.84,"confidence":0.28393555,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.12648257613182068},{"word":"there","start":422.84,"end":423.08,"confidence":0.9614258,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.12862101197242737},{"word":"a","start":423.08,"end":423.16,"confidence":0.640625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13367174565792084},{"word":"chain","start":423.16,"end":423.63998,"confidence":0.51464844,"punctuated_word":"chain...","sentiment":"neutral","sentiment_score":-0.12162785232067108},{"word":"mhmm","start":423.63998,"end":424.13998,"confidence":0.9119873,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.08821224421262741},{"word":"okay","start":438.13498,"end":438.375,"confidence":0.8039551,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03862868994474411},{"word":"yeah","start":438.375,"end":438.875,"confidence":0.9758301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00293208472430706},{"word":"let's","start":439.895,"end":440.215,"confidence":0.84594727,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.012930410914123058},{"word":"just","start":440.215,"end":440.455,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01139918714761734},{"word":"wait","start":440.455,"end":440.775,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.025382861495018005},{"word":"for","start":440.775,"end":441.01498,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009702194482088087},{"word":"it","start":441.01498,"end":441.51,"confidence":0.9975586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.005011115223169327},{"word":"no","start":453.43002,"end":453.795,"confidence":0.9538574,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13872841000556946},{"word":"no","start":453.875,"end":454.035,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.10309592634439468},{"word":"need","start":454.035,"end":454.27502,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.09761138260364532},{"word":"for","start":454.27502,"end":454.515,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.116220161318779},{"word":"it","start":454.515,"end":454.67502,"confidence":0.61572266,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08864548802375793},{"word":"to","start":454.67502,"end":454.755,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1073637306690216},{"word":"turn","start":454.755,"end":455.255,"confidence":0.99902344,"punctuated_word":"turn...","sentiment":"neutral","sentiment_score":-0.0945795550942421},{"word":"switch","start":455.795,"end":456.295,"confidence":0.99902344,"punctuated_word":"Switch","sentiment":"neutral","sentiment_score":-0.04560144990682602},{"word":"on","start":456.355,"end":456.67502,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02298890240490437},{"word":"and","start":456.67502,"end":456.99503,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05179909989237785},{"word":"off","start":456.99503,"end":457.315,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0400661900639534},{"word":"this","start":457.315,"end":457.815,"confidence":0.66052246,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.04661793261766434},{"word":"the","start":460.67502,"end":461.17502,"confidence":0.92333984,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0022173449397087097},{"word":"wi","start":461.315,"end":461.635,"confidence":0.97509766,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.01821093261241913},{"word":"fi","start":461.635,"end":461.95502,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.018933376297354695},{"word":"name","start":461.95502,"end":462.435,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.005814194679260254},{"word":"can","start":462.435,"end":462.755,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.010551892220973969},{"word":"be","start":462.755,"end":462.99503,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.008848965167999268},{"word":"back","start":462.99503,"end":463.23502,"confidence":0.9614258,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.005256015807390213},{"word":"to","start":463.23502,"end":463.475,"confidence":0.95410156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005885336548089981},{"word":"its","start":463.475,"end":463.795,"confidence":0.95410156,"punctuated_word":"its","sentiment":"neutral","sentiment_score":-0.013229560106992722},{"word":"default","start":463.795,"end":464.295,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":0.010055877268314362},{"word":"name","start":464.355,"end":464.855,"confidence":0.91381836,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.005261629819869995},{"word":"which","start":465.23502,"end":465.55502,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.021117230877280235},{"word":"is","start":465.55502,"end":465.95502,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01068183220922947},{"word":"on","start":465.95502,"end":466.11502,"confidence":0.7939453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.00940065085887909},{"word":"the","start":466.11502,"end":466.27502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0033292733132839203},{"word":"back","start":466.27502,"end":466.515,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.01300213672220707},{"word":"of","start":466.515,"end":466.67502,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.00027042999863624573},{"word":"your","start":466.67502,"end":466.83502,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01210908219218254},{"word":"router","start":466.83502,"end":467.315,"confidence":0.93969727,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.006423124112188816},{"word":"it's","start":467.315,"end":467.64,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.012644912116229534},{"word":"atenda","start":467.80002,"end":468.30002,"confidence":0.74316406,"punctuated_word":"atenda","sentiment":"neutral","sentiment_score":0.01824170909821987},{"word":"underscore","start":468.76,"end":469.26,"confidence":0.96875,"punctuated_word":"underscore","sentiment":"neutral","sentiment_score":0.012497751973569391},{"word":"82e1","start":470.2,"end":471.96002,"confidence":0.9039714,"punctuated_word":"82E1","sentiment":"neutral","sentiment_score":0.0020756046287715435},{"word":"5","start":471.96002,"end":472.28003,"confidence":0.99902344,"punctuated_word":"5","sentiment":"neutral","sentiment_score":0.0032308450900018215},{"word":"4","start":472.28003,"end":472.6,"confidence":0.9970703,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.004675775766372681},{"word":"yeah","start":472.6,"end":473.1,"confidence":0.98876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014843448996543884},{"word":"okay","start":476.2,"end":476.7,"confidence":0.8256836,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07862910628318787},{"word":"okay","start":520.615,"end":521.115,"confidence":0.95751953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.019402693957090374},{"word":"can","start":530.65,"end":530.81,"confidence":0.7426758,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.014393318444490433},{"word":"we","start":530.81,"end":531.05,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.002895113080739975},{"word":"try","start":531.05,"end":531.37,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.011912304908037186},{"word":"to","start":531.37,"end":531.61,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013152267783880234},{"word":"switch","start":531.61,"end":532.01,"confidence":1.0,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.006129901856184006},{"word":"it","start":532.01,"end":532.17,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0036585181951522823},{"word":"off","start":532.17,"end":532.67,"confidence":0.66503906,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.007877713069319725},{"word":"then","start":532.81,"end":533.29,"confidence":0.93408203,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.010867957025766373},{"word":"switch","start":533.29,"end":533.61,"confidence":0.9970703,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.00873141922056675},{"word":"it","start":533.61,"end":533.77,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010649636387825012},{"word":"back","start":533.77,"end":534.09,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.003032844513654709},{"word":"on","start":534.09,"end":534.59,"confidence":0.9511719,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.01357548963278532},{"word":"but","start":535.485,"end":535.72504,"confidence":0.9453125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02852414920926094},{"word":"actually","start":535.72504,"end":536.22504,"confidence":0.5498047,"punctuated_word":"actually...","sentiment":"neutral","sentiment_score":-0.029015790671110153},{"word":"yeah","start":536.765,"end":537.265,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010983429849147797},{"word":"but","start":538.28503,"end":538.445,"confidence":0.9941406,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.008494248613715172},{"word":"actually","start":538.445,"end":538.945,"confidence":0.80444336,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.024607354775071144},{"word":"you","start":539.645,"end":539.885,"confidence":0.6879883,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030402496457099915},{"word":"don't","start":539.885,"end":540.125,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.034237947314977646},{"word":"need","start":540.125,"end":540.365,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.046080347150564194},{"word":"to","start":540.365,"end":540.765,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05502112954854965},{"word":"do","start":540.765,"end":541.005,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0792803168296814},{"word":"that","start":541.005,"end":541.405,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07290653139352798},{"word":"anymore","start":541.405,"end":541.885,"confidence":0.8605957,"punctuated_word":"anymore,","sentiment":"neutral","sentiment_score":-0.07054425030946732},{"word":"but","start":541.885,"end":542.205,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.03650300204753876},{"word":"since","start":542.205,"end":542.525,"confidence":0.5444336,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.04810014367103577},{"word":"we","start":542.525,"end":542.60504,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1131974160671234},{"word":"cannot","start":542.60504,"end":543.005,"confidence":0.9819336,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.12330884486436844},{"word":"connect","start":543.005,"end":543.505,"confidence":0.86865234,"punctuated_word":"connect.","sentiment":"neutral","sentiment_score":-0.07891295850276947},{"word":"okay","start":570.305,"end":570.805,"confidence":0.7529297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06175065413117409},{"word":"yeah","start":575.985,"end":576.485,"confidence":0.7741699,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018877554684877396},{"word":"can","start":576.77,"end":577.01,"confidence":0.7348633,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.019560500979423523},{"word":"we","start":577.01,"end":577.17,"confidence":0.9291992,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.012190252542495728},{"word":"switch","start":577.17,"end":577.65,"confidence":0.98535156,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.0030416585505008698},{"word":"it","start":577.65,"end":577.81,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02696947380900383},{"word":"off","start":577.81,"end":578.31,"confidence":0.99609375,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.013788115233182909},{"word":"then","start":578.85,"end":579.25,"confidence":0.30786133,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.008424976840615273},{"word":"switch","start":579.25,"end":579.57,"confidence":0.9873047,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.007182162255048752},{"word":"it","start":579.57,"end":579.73,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01299038901925087},{"word":"back","start":579.73,"end":579.97003,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.006016172468662262},{"word":"on","start":579.97003,"end":580.47003,"confidence":0.95288086,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.0092347152531147},{"word":"it's","start":638.53,"end":638.85004,"confidence":0.7607422,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01648884080350399},{"word":"showing","start":638.85004,"end":639.25,"confidence":0.9980469,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.01289965771138668},{"word":"now","start":639.25,"end":639.75,"confidence":0.94433594,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.017097415402531624},{"word":"okay","start":643.835,"end":644.335,"confidence":0.9279785,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.052000924944877625},{"word":"okay","start":644.395,"end":644.895,"confidence":0.7293701,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07107849419116974},{"word":"mhmm","start":646.715,"end":647.215,"confidence":0.93078613,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.04121001809835434},{"word":"mhmm","start":655.195,"end":655.695,"confidence":0.923584,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.11524097621440887},{"word":"yeah","start":661.49,"end":661.99,"confidence":0.9250488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.046752601861953735},{"word":"let's","start":662.37,"end":662.61,"confidence":0.9951172,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.01696331426501274},{"word":"try","start":662.61,"end":662.93,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.028597932308912277},{"word":"to","start":662.93,"end":663.17,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.018664877861738205},{"word":"set","start":663.17,"end":663.57,"confidence":0.98828125,"punctuated_word":"set","sentiment":"neutral","sentiment_score":0.046728238463401794},{"word":"up","start":663.57,"end":663.81,"confidence":0.9863281,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.06813110411167145},{"word":"again","start":663.81,"end":664.31,"confidence":0.9995117,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.0333809033036232},{"word":"no","start":671.575,"end":671.895,"confidence":0.94506836,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13732877373695374},{"word":"you","start":671.895,"end":672.135,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.15597909688949585},{"word":"can","start":672.135,"end":672.295,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.12536297738552094},{"word":"just","start":672.295,"end":672.795,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12189041823148727},{"word":"tell","start":673.095,"end":673.335,"confidence":0.97314453,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.09613297134637833},{"word":"me","start":673.335,"end":673.575,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.045360296964645386},{"word":"what's","start":673.575,"end":674.075,"confidence":0.99658203,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.03247261047363281},{"word":"showing","start":674.215,"end":674.615,"confidence":0.99902344,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.023706166073679924},{"word":"there","start":674.615,"end":675.115,"confidence":0.99853516,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.028783481568098068},{"word":"okay","start":694.79,"end":695.29,"confidence":0.92407227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04780568554997444},{"word":"yeah","start":714.16003,"end":714.66003,"confidence":0.9592285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06651929020881653},{"word":"triple","start":714.8,"end":715.3,"confidence":0.9921875,"punctuated_word":"Triple","sentiment":"neutral","sentiment_score":0.06749171763658524},{"word":"poe","start":715.44,"end":715.94,"confidence":0.89957684,"punctuated_word":"POE.","sentiment":"neutral","sentiment_score":0.06778546422719955},{"word":"mhmm","start":716.72003,"end":717.22003,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.05543958768248558},{"word":"yeah","start":722.56,"end":723.06,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0031224526464939117},{"word":"i","start":724.32,"end":724.82,"confidence":0.7836914,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.007785754278302193},{"word":"connection","start":725.68,"end":726.18,"confidence":0.9941406,"punctuated_word":"Connection","sentiment":"neutral","sentiment_score":-0.01338677853345871},{"word":"type","start":726.32,"end":726.82,"confidence":0.77441406,"punctuated_word":"type.","sentiment":"neutral","sentiment_score":-0.011724701151251791},{"word":"is","start":728.435,"end":728.595,"confidence":0.91259766,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.021042142063379288},{"word":"it","start":728.595,"end":728.995,"confidence":0.9223633,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005241010338068008},{"word":"dynamic","start":728.995,"end":729.495,"confidence":0.89160156,"punctuated_word":"dynamic?","sentiment":"neutral","sentiment_score":-0.020036710426211357},{"word":"can","start":729.71497,"end":729.955,"confidence":0.6328125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.024971578270196915},{"word":"you","start":729.955,"end":730.195,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.022690672427415848},{"word":"tell","start":730.195,"end":730.435,"confidence":0.9970703,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.02640501782298088},{"word":"me","start":730.435,"end":730.675,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.022180061787366867},{"word":"the","start":730.675,"end":730.755,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015227366238832474},{"word":"option","start":730.755,"end":731.255,"confidence":0.99560547,"punctuated_word":"option?","sentiment":"neutral","sentiment_score":-0.0012011844664812088},{"word":"yeah","start":734.675,"end":735.175,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03992956131696701},{"word":"sorry","start":747.49,"end":747.99,"confidence":0.6237793,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.02180601097643375},{"word":"can","start":748.29,"end":748.53,"confidence":0.99316406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01619400829076767},{"word":"you","start":748.53,"end":748.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01249050721526146},{"word":"have","start":748.69,"end":749.09,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.01288384571671486},{"word":"a","start":749.09,"end":749.33,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0217681173235178},{"word":"picture","start":749.33,"end":749.81,"confidence":0.99609375,"punctuated_word":"picture,","sentiment":"neutral","sentiment_score":-0.04038115218281746},{"word":"please","start":749.81,"end":750.31,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.02228250540792942},{"word":"okay","start":780.485,"end":780.645,"confidence":0.91674805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04338673874735832},{"word":"i","start":780.645,"end":780.965,"confidence":0.9116211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03767317533493042},{"word":"see","start":780.965,"end":781.465,"confidence":0.9355469,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04473390430212021},{"word":"okay","start":792.245,"end":792.745,"confidence":0.86694336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006641516461968422},{"word":"can","start":793.045,"end":793.205,"confidence":0.9863281,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02218778431415558},{"word":"we","start":793.205,"end":793.445,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.002911381423473358},{"word":"skip","start":793.445,"end":793.765,"confidence":0.9980469,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.010318029671907423},{"word":"this","start":793.765,"end":794.005,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01970994472503662},{"word":"one","start":794.005,"end":794.505,"confidence":0.99902344,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.01905115880072117},{"word":"mhmm","start":806.925,"end":807.425,"confidence":0.9244385,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030017228797078133},{"word":"okay","start":812.9325,"end":813.4325,"confidence":0.97436523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05444645881652832},{"word":"mhmm","start":822.14,"end":822.64,"confidence":0.8020325,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.025087663903832436},{"word":"one","start":844.285,"end":844.525,"confidence":0.5229492,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.005385987460613251},{"word":"two","start":844.525,"end":844.845,"confidence":0.96777344,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.004185650497674942},{"word":"three","start":844.845,"end":845.28,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.0032403990626335144},{"word":"zero","start":845.44,"end":845.94,"confidence":1.0,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.011212505400180817},{"word":"one","start":846.0,"end":846.24005,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007543601095676422},{"word":"one","start":846.24005,"end":846.56006,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.009277556091547012},{"word":"seven","start":846.56006,"end":846.96,"confidence":0.99902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.0007432326674461365},{"word":"one","start":846.96,"end":847.46,"confidence":0.9975586,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.007765637710690498},{"word":"let","start":866.225,"end":866.46497,"confidence":0.47973633,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.18881908059120175},{"word":"me","start":866.46497,"end":866.625,"confidence":0.9941406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.16951605677604675},{"word":"know","start":866.625,"end":866.945,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.24620479345321655},{"word":"the","start":866.945,"end":867.265,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2758808135986328},{"word":"error","start":867.265,"end":867.585,"confidence":0.9980469,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.31277701258659363},{"word":"message","start":867.585,"end":868.085,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.3272194564342499},{"word":"you'll","start":868.145,"end":868.46497,"confidence":0.90356445,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.33300232887268066},{"word":"get","start":868.46497,"end":868.96497,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.35281118750572205},{"word":"if","start":869.90497,"end":870.385,"confidence":0.96972656,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.42616522312164307},{"word":"it","start":870.385,"end":870.625,"confidence":0.99902344,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.3952716290950775},{"word":"doesn't","start":870.625,"end":871.105,"confidence":0.9770508,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4327746331691742},{"word":"work","start":871.105,"end":871.605,"confidence":0.9946289,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.2438967227935791},{"word":"yeah","start":871.76,"end":872.26,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017074376344680786},{"word":"okay","start":880.08,"end":880.58,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.052830614149570465},{"word":"that","start":897.83,"end":898.07,"confidence":0.97998047,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.061263710260391235},{"word":"may","start":898.07,"end":898.47003,"confidence":0.9941406,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.07684844732284546},{"word":"take","start":898.47003,"end":898.71,"confidence":0.9970703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.08941830694675446},{"word":"a","start":898.71,"end":898.87,"confidence":0.9658203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11528725177049635},{"word":"while","start":898.87,"end":899.37,"confidence":0.90771484,"punctuated_word":"while.","sentiment":"neutral","sentiment_score":-0.0818360224366188},{"word":"it","start":919.60504,"end":919.84503,"confidence":0.9550781,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.10286393761634828},{"word":"went","start":919.84503,"end":920.34503,"confidence":0.9980469,"punctuated_word":"went","sentiment":"neutral","sentiment_score":-0.06950988620519638},{"word":"back","start":920.565,"end":920.965,"confidence":0.9707031,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06308767199516296},{"word":"to","start":920.965,"end":921.205,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07012737542390823},{"word":"the","start":921.205,"end":921.705,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05284439027309418},{"word":"first","start":922.36005,"end":922.68,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.05518292635679245},{"word":"page","start":922.68,"end":923.16003,"confidence":0.9951172,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":-0.07002381980419159},{"word":"right","start":923.16003,"end":923.66003,"confidence":0.9975586,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.04153088852763176},{"word":"yeah","start":937.095,"end":937.415,"confidence":0.98657227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01642768271267414},{"word":"can","start":937.415,"end":937.575,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.015295647084712982},{"word":"we","start":937.575,"end":937.735,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.022023070603609085},{"word":"do","start":937.735,"end":937.895,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008429136127233505},{"word":"it","start":937.895,"end":938.135,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00485619530081749},{"word":"again","start":938.135,"end":938.635,"confidence":0.99658203,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.008204758167266846},{"word":"just","start":942.295,"end":942.615,"confidence":0.99316406,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.023343514651060104},{"word":"type","start":942.615,"end":942.855,"confidence":0.99902344,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.03722752630710602},{"word":"in","start":942.855,"end":943.095,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01096849888563156},{"word":"the","start":943.095,"end":943.415,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01538049429655075},{"word":"credentials","start":943.415,"end":943.915,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.021833132952451702},{"word":"again","start":944.215,"end":944.715,"confidence":0.99658203,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.01759912818670273},{"word":"yeah","start":1007.25,"end":1007.49,"confidence":0.75756836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.13580752909183502},{"word":"let","start":1007.49,"end":1007.73,"confidence":0.99609375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0987551137804985},{"word":"me","start":1007.73,"end":1007.97,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07421155273914337},{"word":"just","start":1007.97,"end":1008.29,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08221584558486938},{"word":"check","start":1008.29,"end":1008.79,"confidence":0.9980469,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.0735306441783905},{"word":"okay","start":1010.37,"end":1010.69,"confidence":0.9020996,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.061347126960754395},{"word":"i","start":1010.69,"end":1010.93,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09456288814544678},{"word":"think","start":1010.93,"end":1011.33,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13973017036914823},{"word":"something","start":1011.33,"end":1011.83,"confidence":0.9760742,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.19166697561740875},{"word":"something's","start":1013.08496,"end":1013.56494,"confidence":0.93530273,"punctuated_word":"something's","sentiment":"neutral","sentiment_score":-0.1937902271747589},{"word":"wrong","start":1013.56494,"end":1013.805,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.3120272159576416},{"word":"with","start":1013.805,"end":1014.125,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3407314419746399},{"word":"the","start":1014.125,"end":1014.365,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.286176860332489},{"word":"router","start":1014.365,"end":1014.865,"confidence":0.99853516,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.2329484075307846},{"word":"can","start":1018.76495,"end":1019.00494,"confidence":0.86621094,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.09745058417320251},{"word":"we","start":1019.00494,"end":1019.165,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07172354310750961},{"word":"try","start":1019.165,"end":1019.40497,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.08260416984558105},{"word":"to","start":1019.40497,"end":1019.64496,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08850399404764175},{"word":"switch","start":1019.64496,"end":1020.125,"confidence":1.0,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":-0.05025908723473549},{"word":"the","start":1020.125,"end":1020.285,"confidence":0.70458984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0754726380109787},{"word":"cable","start":1020.285,"end":1020.785,"confidence":1.0,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.07095646113157272},{"word":"to","start":1023.08496,"end":1023.32495,"confidence":0.90722656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03043234720826149},{"word":"the","start":1023.32495,"end":1023.64496,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07498575747013092},{"word":"yellow","start":1023.64496,"end":1024.125,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.03265616297721863},{"word":"cable","start":1024.125,"end":1024.605,"confidence":0.9914551,"punctuated_word":"cable?","sentiment":"neutral","sentiment_score":-0.08041298389434814},{"word":"yeah","start":1024.605,"end":1025.105,"confidence":0.954834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0321633480489254},{"word":"let's","start":1026.205,"end":1026.445,"confidence":0.9980469,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.011574707925319672},{"word":"just","start":1026.445,"end":1026.765,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01794750988483429},{"word":"try","start":1026.765,"end":1027.265,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.02768443152308464},{"word":"to","start":1027.325,"end":1027.565,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034219883382320404},{"word":"double","start":1027.565,"end":1028.0449,"confidence":0.99902344,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.018551252782344815},{"word":"check","start":1028.0449,"end":1028.5449,"confidence":0.9650879,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.03277929127216339},{"word":"and","start":1029.2999,"end":1029.62,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06324140727519989},{"word":"if","start":1029.62,"end":1029.94,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07679116725921631},{"word":"it","start":1029.94,"end":1030.1799,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09687689691781998},{"word":"still","start":1030.1799,"end":1030.6599,"confidence":0.9658203,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.12762901186943054},{"word":"doesn't","start":1030.6599,"end":1031.1399,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.12529204785823822},{"word":"work","start":1031.1399,"end":1031.6399,"confidence":0.99365234,"punctuated_word":"work,","sentiment":"neutral","sentiment_score":-0.14136256277561188},{"word":"can","start":1032.74,"end":1032.8999,"confidence":0.8017578,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.11749573051929474},{"word":"we","start":1032.8999,"end":1033.0599,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.09109412133693696},{"word":"try","start":1033.0599,"end":1033.46,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.11419491469860076},{"word":"the","start":1033.46,"end":1033.94,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13299500942230225},{"word":"old","start":1033.94,"end":1034.2599,"confidence":0.99902344,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.11247055232524872},{"word":"router","start":1034.2599,"end":1034.7599,"confidence":0.99902344,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.07705608010292053},{"word":"yeah","start":1037.0599,"end":1037.5599,"confidence":0.8286133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008369777351617813},{"word":"let's","start":1039.62,"end":1039.86,"confidence":0.9921875,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.03076593577861786},{"word":"try","start":1039.86,"end":1040.2599,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.006381772458553314},{"word":"to","start":1040.2599,"end":1040.4199,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021404601633548737},{"word":"figure","start":1040.4199,"end":1040.82,"confidence":0.91259766,"punctuated_word":"figure","sentiment":"neutral","sentiment_score":-0.009035624563694},{"word":"the","start":1040.82,"end":1040.98,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0313001424074173},{"word":"old","start":1040.98,"end":1041.2999,"confidence":0.99609375,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.02379908412694931},{"word":"one","start":1041.2999,"end":1041.7999,"confidence":0.99609375,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.015600254759192468},{"word":"yes","start":1064.07,"end":1064.57,"confidence":0.77978516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03376935422420502},{"word":"mhmm","start":1064.63,"end":1065.13,"confidence":0.9556885,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030607925727963448},{"word":"no","start":1073.8151,"end":1074.135,"confidence":0.74316406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08473166823387146},{"word":"it's","start":1074.135,"end":1074.4551,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.008359218947589397},{"word":"okay","start":1074.4551,"end":1074.8551,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.002465471625328064},{"word":"let's","start":1074.8551,"end":1075.175,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.044332634657621384},{"word":"just","start":1075.175,"end":1075.4951,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03891577944159508},{"word":"change","start":1075.4951,"end":1075.8151,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.03761369362473488},{"word":"the","start":1075.8151,"end":1076.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019228722900152206},{"word":"cable","start":1076.055,"end":1076.555,"confidence":0.99902344,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":0.013415388762950895},{"word":"no","start":1091.61,"end":1092.11,"confidence":0.86572266,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0750185176730156},{"word":"let's","start":1092.3301,"end":1092.73,"confidence":0.9152832,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.02122410759329796},{"word":"just","start":1092.73,"end":1093.23,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04899858683347702},{"word":"wait","start":1093.4501,"end":1093.77,"confidence":0.97998047,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.0696868747472763},{"word":"for","start":1093.77,"end":1094.0901,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11140057444572447},{"word":"it","start":1094.0901,"end":1094.5901,"confidence":0.9802246,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.0379079170525074},{"word":"let's","start":1095.53,"end":1095.93,"confidence":0.99853516,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.024000991135835648},{"word":"just","start":1095.93,"end":1096.25,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.020980849862098697},{"word":"check","start":1096.25,"end":1096.75,"confidence":0.9370117,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.034558869898319244},{"word":"i'll","start":1096.81,"end":1096.97,"confidence":0.9321289,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03765719383955002},{"word":"just","start":1096.97,"end":1097.2101,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03447966277599335},{"word":"check","start":1097.2101,"end":1097.37,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.049234312027692795},{"word":"it","start":1097.37,"end":1097.53,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.029140546917915344},{"word":"on","start":1097.53,"end":1097.6901,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.018957562744617466},{"word":"my","start":1097.6901,"end":1097.93,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.038160502910614014},{"word":"end","start":1097.93,"end":1098.43,"confidence":1.0,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.032636746764183044},{"word":"it's","start":1100.49,"end":1100.925,"confidence":0.9824219,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.05356188863515854},{"word":"is","start":1101.005,"end":1101.165,"confidence":0.90234375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0496700182557106},{"word":"the","start":1101.165,"end":1101.405,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06792362034320831},{"word":"yellow","start":1101.405,"end":1101.645,"confidence":0.8828125,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.06425473093986511},{"word":"cable","start":1101.645,"end":1101.9651,"confidence":0.9970703,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.01727883145213127},{"word":"connected","start":1101.9651,"end":1102.4451,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.03587500751018524},{"word":"now","start":1102.4451,"end":1102.9451,"confidence":0.9941406,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.030980456620454788},{"word":"okay","start":1105.165,"end":1105.665,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06601916998624802},{"word":"can","start":1130.505,"end":1130.8251,"confidence":0.88183594,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04575437679886818},{"word":"we","start":1130.8251,"end":1130.905,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04473415017127991},{"word":"try","start":1130.905,"end":1131.225,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.026643581688404083},{"word":"to","start":1131.225,"end":1131.725,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.031278226524591446},{"word":"switch","start":1131.9451,"end":1132.265,"confidence":0.7939453,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.021160755306482315},{"word":"it","start":1132.265,"end":1132.425,"confidence":0.88720703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03355168178677559},{"word":"to","start":1132.425,"end":1132.5851,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.025486145168542865},{"word":"the","start":1132.5851,"end":1132.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023327458649873737},{"word":"first","start":1132.745,"end":1133.145,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.007717851549386978},{"word":"port","start":1133.145,"end":1133.645,"confidence":0.78930664,"punctuated_word":"port?","sentiment":"neutral","sentiment_score":0.003762170672416687},{"word":"no","start":1135.865,"end":1136.365,"confidence":0.92211914,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08488015830516815},{"word":"yeah","start":1137.545,"end":1138.025,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02669274620711803},{"word":"mhmm","start":1138.025,"end":1138.525,"confidence":0.9987793,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0003933124244213104},{"word":"okay","start":1147.9601,"end":1148.4601,"confidence":0.91967773,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0400494709610939},{"word":"hang","start":1148.52,"end":1149.02,"confidence":0.9980469,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.03123616799712181},{"word":"on","start":1152.36,"end":1152.86,"confidence":0.99560547,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.033201441168785095},{"word":"it's","start":1152.92,"end":1153.24,"confidence":0.8498535,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03934244066476822},{"word":"the","start":1153.24,"end":1153.3201,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03305855020880699},{"word":"lights","start":1153.3201,"end":1153.64,"confidence":0.7709961,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.0400039404630661},{"word":"on","start":1153.64,"end":1153.8,"confidence":0.60253906,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.029206059873104095},{"word":"their","start":1153.8,"end":1153.9601,"confidence":0.5908203,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.0015264451503753662},{"word":"outer","start":1153.9601,"end":1154.4601,"confidence":0.81152344,"punctuated_word":"outer","sentiment":"neutral","sentiment_score":0.03191855922341347},{"word":"flashing","start":1154.52,"end":1155.02,"confidence":0.9707031,"punctuated_word":"flashing","sentiment":"neutral","sentiment_score":0.03004341945052147},{"word":"when","start":1155.3201,"end":1155.56,"confidence":0.9770508,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.015312183648347856},{"word":"you're","start":1155.56,"end":1156.06,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.023520439863204956},{"word":"switching","start":1156.405,"end":1156.725,"confidence":1.0,"punctuated_word":"switching","sentiment":"neutral","sentiment_score":0.07343915104866028},{"word":"it","start":1156.725,"end":1157.225,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.048713576048612595},{"word":"up","start":1157.525,"end":1158.025,"confidence":0.8112793,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.026474270969629288},{"word":"but","start":1158.165,"end":1158.485,"confidence":0.9892578,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.004235668107867241},{"word":"still","start":1158.485,"end":1158.805,"confidence":0.94140625,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0011948347091674805},{"word":"red","start":1158.805,"end":1159.305,"confidence":0.98291016,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":0.006530741695314646},{"word":"okay","start":1160.885,"end":1161.385,"confidence":0.74853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01931058242917061},{"word":"green","start":1162.885,"end":1163.205,"confidence":0.8461914,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":0.05188477039337158},{"word":"light","start":1163.205,"end":1163.525,"confidence":0.80908203,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.017013108357787132},{"word":"flashing","start":1163.525,"end":1164.025,"confidence":0.8659668,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":0.011617636308073996},{"word":"no","start":1165.045,"end":1165.545,"confidence":0.82470703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1431700885295868},{"word":"all","start":1165.605,"end":1165.845,"confidence":0.88720703,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.05432397127151489},{"word":"good","start":1165.845,"end":1166.345,"confidence":1.0,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.013654232025146484},{"word":"mhmm","start":1186.7999,"end":1187.265,"confidence":0.87841797,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.026757672429084774},{"word":"mhmm","start":1196.9451,"end":1197.4451,"confidence":0.8843994,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02073928527534008},{"word":"yeah","start":1206.24,"end":1206.74,"confidence":0.9724121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02689356356859207},{"word":"but","start":1208.0,"end":1208.5,"confidence":0.67285156,"punctuated_word":"But...","sentiment":"neutral","sentiment_score":-0.030714191496372223},{"word":"because","start":1209.04,"end":1209.4401,"confidence":0.9453125,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.04891904070973396},{"word":"upon","start":1209.4401,"end":1209.76,"confidence":0.96435547,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.02532531321048737},{"word":"checking","start":1209.76,"end":1210.16,"confidence":0.99902344,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.02489495277404785},{"word":"here","start":1210.16,"end":1210.3201,"confidence":0.9921875,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.029105737805366516},{"word":"on","start":1210.3201,"end":1210.48,"confidence":0.9135742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021171584725379944},{"word":"our","start":1210.48,"end":1210.72,"confidence":0.9550781,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.01883178204298019},{"word":"end","start":1210.72,"end":1210.88,"confidence":0.98339844,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.001223292201757431},{"word":"there","start":1210.88,"end":1211.2001,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.010565713047981262},{"word":"seems","start":1211.2001,"end":1211.52,"confidence":0.9941406,"punctuated_word":"seems","sentiment":"neutral","sentiment_score":0.02053741365671158},{"word":"to","start":1211.52,"end":1211.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01903131604194641},{"word":"be","start":1211.68,"end":1211.8401,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01222672313451767},{"word":"no","start":1211.8401,"end":1212.16,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.02962886542081833},{"word":"issue","start":1212.16,"end":1212.66,"confidence":0.9494629,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.0689358189702034},{"word":"but","start":1213.2649,"end":1213.585,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07746675610542297},{"word":"if","start":1213.585,"end":1214.065,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.10663928091526031},{"word":"ever","start":1214.065,"end":1214.565,"confidence":0.99609375,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.0698242112994194},{"word":"we","start":1215.1849,"end":1215.345,"confidence":0.6879883,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1045859232544899},{"word":"cannot","start":1215.345,"end":1215.845,"confidence":1.0,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.1382831633090973},{"word":"configure","start":1216.5449,"end":1217.0449,"confidence":0.9902344,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":-0.08176945149898529},{"word":"the","start":1217.585,"end":1217.6649,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1251448690891266},{"word":"previous","start":1217.6649,"end":1218.1649,"confidence":0.9970703,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.08747294545173645},{"word":"router","start":1218.225,"end":1218.725,"confidence":0.9926758,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.1310405433177948},{"word":"we","start":1219.825,"end":1220.065,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18168649077415464},{"word":"can","start":1220.065,"end":1220.3049,"confidence":0.7709961,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1962694227695465},{"word":"a","start":1220.465,"end":1220.705,"confidence":0.3642578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16458991169929504},{"word":"fault","start":1220.705,"end":1221.205,"confidence":0.4736328,"punctuated_word":"fault","sentiment":"neutral","sentiment_score":-0.1387958824634552},{"word":"to","start":1221.345,"end":1221.585,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17681235074996948},{"word":"the","start":1221.585,"end":1221.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16391050815582275},{"word":"network","start":1221.745,"end":1222.225,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.14911821484565735},{"word":"team","start":1222.225,"end":1222.465,"confidence":0.9970703,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.16396178305149078},{"word":"for","start":1222.465,"end":1222.625,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12497128546237946},{"word":"them","start":1222.625,"end":1222.865,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1232537180185318},{"word":"to","start":1222.865,"end":1222.945,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13818129897117615},{"word":"further","start":1222.945,"end":1223.345,"confidence":0.99902344,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.09121928364038467},{"word":"check","start":1223.345,"end":1223.845,"confidence":0.99902344,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.12437719851732254},{"word":"can","start":1224.945,"end":1225.2649,"confidence":0.99609375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.07314790040254593},{"word":"we","start":1225.2649,"end":1225.4249,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05540430545806885},{"word":"try","start":1225.4249,"end":1225.745,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.05617021769285202},{"word":"to","start":1225.745,"end":1226.065,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06035929173231125},{"word":"configure","start":1226.065,"end":1226.565,"confidence":0.92333984,"punctuated_word":"configure","sentiment":"neutral","sentiment_score":-0.05122789740562439},{"word":"the","start":1226.945,"end":1227.1849,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06101393699645996},{"word":"old","start":1227.1849,"end":1227.505,"confidence":0.9980469,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.054354477673769},{"word":"router","start":1227.505,"end":1228.005,"confidence":0.9995117,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.06251470744609833},{"word":"yeah","start":1231.13,"end":1231.63,"confidence":0.8405762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020833149552345276},{"word":"the","start":1232.5701,"end":1232.7301,"confidence":0.9614258,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.05256841331720352},{"word":"one","start":1232.7301,"end":1233.2301,"confidence":0.99902344,"punctuated_word":"one...","sentiment":"neutral","sentiment_score":-0.06939584761857986},{"word":"sorry","start":1235.53,"end":1236.03,"confidence":0.88134766,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.07575863599777222},{"word":"no","start":1244.285,"end":1244.605,"confidence":0.9404297,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.10623666644096376},{"word":"because","start":1244.605,"end":1244.845,"confidence":0.99121094,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.10385871678590776},{"word":"i","start":1244.845,"end":1245.005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08213840425014496},{"word":"want","start":1245.005,"end":1245.325,"confidence":0.96777344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.07988232374191284},{"word":"to","start":1245.325,"end":1245.565,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06608683615922928},{"word":"check","start":1245.565,"end":1246.065,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.054316192865371704},{"word":"other","start":1246.605,"end":1247.085,"confidence":0.9301758,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.10372865200042725},{"word":"router","start":1247.085,"end":1247.585,"confidence":0.99609375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.08417815715074539},{"word":"if","start":1248.285,"end":1248.525,"confidence":0.82177734,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.060942258685827255},{"word":"it's","start":1248.525,"end":1248.765,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05130883306264877},{"word":"working","start":1248.765,"end":1249.265,"confidence":0.904541,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.05159680172801018},{"word":"because","start":1249.645,"end":1249.965,"confidence":0.89208984,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.05181882530450821},{"word":"you","start":1249.965,"end":1250.205,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08956961333751678},{"word":"mentioned","start":1250.205,"end":1250.605,"confidence":0.98095703,"punctuated_word":"mentioned","sentiment":"neutral","sentiment_score":0.08463355898857117},{"word":"that","start":1250.605,"end":1250.845,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08452045917510986},{"word":"it's","start":1250.845,"end":1251.085,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08848651498556137},{"word":"working","start":1251.085,"end":1251.485,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.11349718272686005},{"word":"fine","start":1251.485,"end":1251.645,"confidence":1.0,"punctuated_word":"fine","sentiment":"neutral","sentiment_score":0.12395383417606354},{"word":"before","start":1251.645,"end":1252.125,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.06965837627649307},{"word":"as","start":1252.125,"end":1252.285,"confidence":0.69677734,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03615909814834595},{"word":"well","start":1252.285,"end":1252.605,"confidence":0.9416504,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.03897841274738312},{"word":"right","start":1252.605,"end":1253.105,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.041986748576164246},{"word":"but","start":1254.285,"end":1254.445,"confidence":0.7495117,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.07791037857532501},{"word":"it","start":1254.445,"end":1254.765,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10701511800289154},{"word":"stopped","start":1254.765,"end":1255.265,"confidence":0.94970703,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.1153244450688362},{"word":"working","start":1255.725,"end":1256.225,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.12128395587205888},{"word":"randomly","start":1256.285,"end":1256.785,"confidence":0.9628906,"punctuated_word":"randomly.","sentiment":"neutral","sentiment_score":-0.1377725750207901},{"word":"so","start":1257.73,"end":1258.23,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.041195426136255264},{"word":"for","start":1258.61,"end":1258.9299,"confidence":0.7866211,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.044170983135700226},{"word":"me","start":1258.9299,"end":1259.1699,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.029442252591252327},{"word":"to","start":1259.1699,"end":1259.49,"confidence":0.9194336,"punctuated_word":"to...","sentiment":"neutral","sentiment_score":-0.03087538108229637},{"word":"if","start":1259.49,"end":1259.73,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.09084147214889526},{"word":"ever","start":1259.73,"end":1260.13,"confidence":1.0,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.08247251808643341},{"word":"if","start":1260.13,"end":1260.37,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09336446970701218},{"word":"ever","start":1260.37,"end":1260.69,"confidence":1.0,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.09068332612514496},{"word":"i'll","start":1260.69,"end":1260.85,"confidence":0.97631836,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10580292344093324},{"word":"be","start":1260.85,"end":1261.01,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.11509323120117188},{"word":"raising","start":1261.01,"end":1261.33,"confidence":0.95166016,"punctuated_word":"raising","sentiment":"neutral","sentiment_score":-0.08244097977876663},{"word":"this","start":1261.33,"end":1261.6499,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11547696590423584},{"word":"to","start":1261.6499,"end":1261.8099,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06753537058830261},{"word":"the","start":1261.8099,"end":1261.97,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08248034119606018},{"word":"network","start":1261.97,"end":1262.37,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.06497140228748322},{"word":"team","start":1262.37,"end":1262.87,"confidence":0.9916992,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.0906141847372055},{"word":"i'll","start":1263.1699,"end":1263.25,"confidence":0.9602051,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10075569152832033},{"word":"mention","start":1263.25,"end":1263.6499,"confidence":0.95947266,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.07902723550796509},{"word":"that","start":1263.6499,"end":1264.0499,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.10518451035022736},{"word":"we","start":1264.0499,"end":1264.21,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10757280886173248},{"word":"already","start":1264.21,"end":1264.69,"confidence":0.97314453,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08659270405769348},{"word":"tried","start":1264.69,"end":1265.01,"confidence":0.9838867,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.08904685080051422},{"word":"two","start":1265.01,"end":1265.25,"confidence":0.99316406,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.09188342094421388},{"word":"routers","start":1265.25,"end":1265.75,"confidence":0.80859375,"punctuated_word":"routers,","sentiment":"neutral","sentiment_score":-0.11880946159362792},{"word":"but","start":1265.97,"end":1266.2899,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09762559086084366},{"word":"still","start":1266.2899,"end":1266.69,"confidence":0.93603516,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.14452706277370453},{"word":"not","start":1266.69,"end":1266.9299,"confidence":0.99316406,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1391230672597885},{"word":"working","start":1266.9299,"end":1267.4299,"confidence":1.0,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.10349150747060776},{"word":"okay","start":1271.445,"end":1271.945,"confidence":0.8322754,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017359567806124687},{"word":"kindly","start":1278.565,"end":1279.065,"confidence":0.97802734,"punctuated_word":"Kindly","sentiment":"neutral","sentiment_score":0.0008786860853433609},{"word":"use","start":1279.125,"end":1279.5249,"confidence":0.9921875,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.004979915916919708},{"word":"the","start":1279.5249,"end":1279.7649,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009463265538215635},{"word":"gray","start":1279.7649,"end":1280.085,"confidence":0.8408203,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":0.005819313228130341},{"word":"cable","start":1280.085,"end":1280.585,"confidence":0.6826172,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.007934000343084335},{"word":"again","start":1280.6449,"end":1281.1449,"confidence":0.98828125,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.004447467625141144},{"word":"to","start":1282.485,"end":1282.725,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00003579817712306976},{"word":"the","start":1282.725,"end":1283.125,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001984495669603348},{"word":"old","start":1283.125,"end":1283.365,"confidence":0.94921875,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.02091311849653721},{"word":"router","start":1283.365,"end":1283.76,"confidence":0.67993164,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.0022802427411079407},{"word":"here","start":1287.52,"end":1287.92,"confidence":0.5671997,"punctuated_word":"Here.","sentiment":"neutral","sentiment_score":-0.035547301173210144},{"word":"yeah","start":1287.92,"end":1288.42,"confidence":0.88061523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02140820026397705},{"word":"yellow","start":1293.28,"end":1293.68,"confidence":0.6801758,"punctuated_word":"Yellow","sentiment":"neutral","sentiment_score":-0.020365126430988312},{"word":"one","start":1293.68,"end":1294.16,"confidence":0.9301758,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.03123491257429123},{"word":"okay","start":1294.16,"end":1294.66,"confidence":0.939209,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01749926060438156},{"word":"no","start":1311.355,"end":1311.78,"confidence":0.7507324,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1913473010063171},{"word":"this","start":1315.7001,"end":1315.9401,"confidence":0.6508789,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.22171327471733093},{"word":"might","start":1315.9401,"end":1316.42,"confidence":0.99121094,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.2058853656053543},{"word":"be","start":1316.42,"end":1316.5,"confidence":0.44335938,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23591966927051544},{"word":"a","start":1316.5,"end":1316.5801,"confidence":0.7270508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25032901763916016},{"word":"network","start":1316.5801,"end":1317.0801,"confidence":0.96972656,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.2825474739074707},{"word":"fault","start":1317.54,"end":1318.04,"confidence":0.91674805,"punctuated_word":"fault,","sentiment":"neutral","sentiment_score":-0.20953863859176636},{"word":"but","start":1318.66,"end":1319.06,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.13182497024536133},{"word":"let's","start":1319.06,"end":1319.3,"confidence":0.9980469,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.11596276611089706},{"word":"just","start":1319.3,"end":1319.8,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.118766188621521},{"word":"further","start":1319.9401,"end":1320.42,"confidence":0.99902344,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.09628506004810332},{"word":"check","start":1320.42,"end":1320.92,"confidence":0.99853516,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.09367956966161728},{"word":"yeah","start":1337.235,"end":1337.735,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04203804209828377},{"word":"and","start":1337.875,"end":1338.375,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.025978077203035355},{"word":"does","start":1338.95,"end":1339.11,"confidence":0.99121094,"punctuated_word":"does","sentiment":"neutral","sentiment_score":0.021785207092761993},{"word":"it","start":1339.11,"end":1339.43,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04349540174007416},{"word":"has","start":1339.43,"end":1339.75,"confidence":0.91845703,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.036279432475566864},{"word":"a","start":1339.75,"end":1339.99,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02828201651573181},{"word":"one","start":1339.99,"end":1340.49,"confidence":0.79248047,"punctuated_word":"one...","sentiment":"neutral","sentiment_score":0.015070526860654354},{"word":"w","start":1340.63,"end":1341.03,"confidence":0.39746094,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.014511398039758204},{"word":"a","start":1341.03,"end":1341.27,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010067003779113293},{"word":"n","start":1341.27,"end":1341.43,"confidence":0.99609375,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.01060931570827961},{"word":"port","start":1341.43,"end":1341.93,"confidence":0.97998047,"punctuated_word":"port?","sentiment":"neutral","sentiment_score":0.008603342808783054},{"word":"w","start":1349.75,"end":1350.15,"confidence":0.82958984,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.02846447005867958},{"word":"a","start":1350.15,"end":1350.39,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03750016540288925},{"word":"n","start":1350.39,"end":1350.89,"confidence":0.7390137,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.03180751949548721},{"word":"mhmm","start":1351.27,"end":1351.77,"confidence":0.993042,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.03341823071241379},{"word":"okay","start":1360.0449,"end":1360.5449,"confidence":0.9597168,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02580789476633072},{"word":"yeah","start":1361.485,"end":1361.985,"confidence":0.8876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1759982705116272},{"word":"okay","start":1365.005,"end":1365.505,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.27044668793678284},{"word":"sure","start":1365.54,"end":1366.02,"confidence":0.9941406,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.3784582018852234},{"word":"thank","start":1366.02,"end":1366.26,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5486378073692322},{"word":"you","start":1366.26,"end":1366.76,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4496257305145264},{"word":"okay","start":1389.395,"end":1389.895,"confidence":0.9655762,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1215849071741104},{"word":"yeah","start":1391.36,"end":1391.86,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07113860547542572},{"word":"can","start":1394.88,"end":1395.12,"confidence":0.93603516,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05475480109453201},{"word":"we","start":1395.12,"end":1395.36,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05934686213731766},{"word":"try","start":1395.36,"end":1395.6001,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0421147346496582},{"word":"to","start":1395.6001,"end":1395.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04941375181078911},{"word":"connect","start":1395.76,"end":1396.16,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.06967250257730484},{"word":"to","start":1396.16,"end":1396.3201,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06970660388469696},{"word":"this","start":1396.3201,"end":1396.56,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.061081573367118835},{"word":"router","start":1396.56,"end":1397.06,"confidence":0.99902344,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.0650349110364914},{"word":"let's","start":1397.2001,"end":1397.52,"confidence":0.99902344,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.021343421190977097},{"word":"try","start":1397.52,"end":1397.8401,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.01771760731935501},{"word":"to","start":1397.8401,"end":1398.0,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024115506559610367},{"word":"log","start":1398.0,"end":1398.24,"confidence":0.95410156,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.02260451577603817},{"word":"in","start":1398.24,"end":1398.74,"confidence":0.9995117,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.021968862041831017},{"word":"mhmm","start":1403.04,"end":1403.54,"confidence":0.9699707,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.037567246705293655},{"word":"can","start":1406.0951,"end":1406.255,"confidence":0.87597656,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.05008069425821304},{"word":"i","start":1406.255,"end":1406.415,"confidence":0.95166016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.039984144270420074},{"word":"have","start":1406.415,"end":1406.895,"confidence":0.71484375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.036674246191978455},{"word":"the","start":1406.895,"end":1407.395,"confidence":0.98828125,"punctuated_word":"the?","sentiment":"neutral","sentiment_score":0.01990778930485249},{"word":"a","start":1407.535,"end":1407.6951,"confidence":0.99902344,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.05088837072253227},{"word":"picture","start":1407.6951,"end":1408.175,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.03838537633419037},{"word":"underneath","start":1408.175,"end":1408.655,"confidence":0.99609375,"punctuated_word":"underneath","sentiment":"neutral","sentiment_score":0.05663095787167549},{"word":"the","start":1408.655,"end":1408.895,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04508978873491287},{"word":"router","start":1408.895,"end":1409.395,"confidence":0.7595215,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.047226279973983765},{"word":"the","start":1409.775,"end":1410.015,"confidence":0.97802734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.055387526750564575},{"word":"sticker","start":1410.015,"end":1410.515,"confidence":0.9770508,"punctuated_word":"sticker?","sentiment":"neutral","sentiment_score":0.041024670004844666},{"word":"okay","start":1412.8151,"end":1413.295,"confidence":0.9719238,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22485321760177612},{"word":"thank","start":1413.295,"end":1413.535,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43490317463874817},{"word":"you","start":1413.535,"end":1414.035,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4016808271408081},{"word":"yeah","start":1424.99,"end":1425.49,"confidence":0.7590332,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08489871770143509},{"word":"okay","start":1425.95,"end":1426.4299,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08130689710378647},{"word":"let's","start":1426.4299,"end":1426.83,"confidence":0.9995117,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.06237924098968506},{"word":"try","start":1426.83,"end":1427.23,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.05939504504203797},{"word":"to","start":1427.23,"end":1427.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06342862546443939},{"word":"log","start":1427.63,"end":1427.95,"confidence":0.95947266,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.053165145218372345},{"word":"in","start":1427.95,"end":1428.45,"confidence":0.99609375,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.059099480509758},{"word":"mhmm","start":1466.885,"end":1467.125,"confidence":0.9851074,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02205270528793335},{"word":"yeah","start":1467.125,"end":1467.625,"confidence":0.9770508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04108094796538353},{"word":"i","start":1468.0851,"end":1468.3251,"confidence":0.96777344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04369547218084335},{"word":"received","start":1468.3251,"end":1468.805,"confidence":0.96240234,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.0488957017660141},{"word":"it","start":1468.805,"end":1469.305,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04356422275304794},{"word":"mhmm","start":1473.96,"end":1474.46,"confidence":0.87353516,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0008822726085782051},{"word":"is","start":1479.72,"end":1480.2,"confidence":0.8017578,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.025307485833764076},{"word":"your","start":1480.2,"end":1480.52,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.015592668205499647},{"word":"laptop","start":1480.52,"end":1480.9199,"confidence":0.9951172,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.022130589932203293},{"word":"connected","start":1480.9199,"end":1481.4,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.015419457107782364},{"word":"now","start":1481.4,"end":1481.9,"confidence":1.0,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.01046542264521122},{"word":"okay","start":1488.28,"end":1488.78,"confidence":0.7844238,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02899835631251335},{"word":"okay","start":1572.8551,"end":1573.3551,"confidence":0.88964844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12317407876253128},{"word":"yeah","start":1575.0951,"end":1575.5951,"confidence":0.97802734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03471999242901802},{"word":"let's","start":1576.535,"end":1576.935,"confidence":0.8684082,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.025649771094322205},{"word":"try","start":1576.935,"end":1577.175,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.013509728014469148},{"word":"to","start":1577.175,"end":1577.3351,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.004202026873826981},{"word":"log","start":1577.3351,"end":1577.5751,"confidence":0.9760742,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.007443990558385849},{"word":"in","start":1577.5751,"end":1577.7351,"confidence":0.9111328,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.008731294423341751},{"word":"to","start":1577.7351,"end":1577.895,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007159169763326645},{"word":"the","start":1577.895,"end":1578.055,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007100790739059448},{"word":"router's","start":1578.055,"end":1578.4551,"confidence":0.9472656,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.01228457223623991},{"word":"interface","start":1578.4551,"end":1578.9551,"confidence":0.99853516,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":0.005241861566901207},{"word":"can","start":1584.9,"end":1585.14,"confidence":0.9760742,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.006757479161024094},{"word":"we","start":1585.14,"end":1585.38,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.010167207568883896},{"word":"press","start":1585.38,"end":1585.62,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.009505458176136017},{"word":"the","start":1585.62,"end":1585.94,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01046166568994522},{"word":"reset","start":1585.94,"end":1586.4199,"confidence":1.0,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.004122570157051086},{"word":"then","start":1586.4199,"end":1586.82,"confidence":0.8232422,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.006455730646848679},{"word":"first","start":1586.82,"end":1587.32,"confidence":0.9042969,"punctuated_word":"first?","sentiment":"neutral","sentiment_score":0.0031995344907045364},{"word":"yeah","start":1590.66,"end":1591.16,"confidence":0.9350586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.082685686647892},{"word":"to","start":1593.86,"end":1594.02,"confidence":0.9790039,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.07300736010074615},{"word":"ensure","start":1594.02,"end":1594.5,"confidence":0.99902344,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.08919969201087952},{"word":"a","start":1594.5,"end":1594.58,"confidence":0.9741211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10982857644557951},{"word":"clean","start":1594.58,"end":1594.98,"confidence":0.98828125,"punctuated_word":"clean","sentiment":"neutral","sentiment_score":0.11402009427547456},{"word":"start","start":1594.98,"end":1595.48,"confidence":0.9875488,"punctuated_word":"start.","sentiment":"neutral","sentiment_score":0.13364604115486145},{"word":"for","start":1617.9199,"end":1618.1599,"confidence":0.37817383,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.030034270137548447},{"word":"thirty","start":1618.1599,"end":1618.5599,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.050926655530929565},{"word":"seconds","start":1618.5599,"end":1619.0399,"confidence":1.0,"punctuated_word":"seconds","sentiment":"neutral","sentiment_score":0.04536313936114311},{"word":"as","start":1619.0399,"end":1619.28,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04956600069999695},{"word":"well","start":1619.28,"end":1619.78,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.06097264587879181},{"word":"until","start":1620.96,"end":1621.36,"confidence":0.8540039,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.02378518134355545},{"word":"the","start":1621.36,"end":1621.6,"confidence":0.90283203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06127764657139778},{"word":"router","start":1621.6,"end":1622.1,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.039348430931568146},{"word":"starts","start":1622.1599,"end":1622.6599,"confidence":0.74316406,"punctuated_word":"starts.","sentiment":"neutral","sentiment_score":0.06312859058380127},{"word":"let","start":1623.1549,"end":1623.315,"confidence":0.9921875,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.043262138962745667},{"word":"me","start":1623.315,"end":1623.475,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03656144440174103},{"word":"know","start":1623.475,"end":1623.715,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.014258351176977158},{"word":"once","start":1623.715,"end":1624.0349,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.021727226674556732},{"word":"their","start":1624.0349,"end":1624.2749,"confidence":0.7871094,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.014887936413288116},{"word":"router","start":1624.2749,"end":1624.515,"confidence":0.52734375,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.008754357695579529},{"word":"lights","start":1624.515,"end":1624.9149,"confidence":0.9921875,"punctuated_word":"lights","sentiment":"neutral","sentiment_score":0.06508267670869827},{"word":"are","start":1624.9149,"end":1625.075,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.03723674267530441},{"word":"back","start":1625.075,"end":1625.315,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05344091355800629},{"word":"on","start":1625.315,"end":1625.5549,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06269308924674988},{"word":"and","start":1625.5549,"end":1625.715,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05919640511274338},{"word":"stable","start":1625.715,"end":1626.215,"confidence":0.9995117,"punctuated_word":"stable.","sentiment":"neutral","sentiment_score":-0.0010928157716989515},{"word":"okay","start":1683.145,"end":1683.645,"confidence":0.9501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024849019944667816},{"word":"yeah","start":1694.5,"end":1694.9,"confidence":0.9572754,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004084239713847637},{"word":"sure","start":1694.9,"end":1695.4,"confidence":0.9926758,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.01694769412279129},{"word":"yeah","start":1697.14,"end":1697.38,"confidence":0.7644043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06144819036126137},{"word":"no","start":1697.38,"end":1697.62,"confidence":0.9902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.18573349714279175},{"word":"worries","start":1697.62,"end":1698.12,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.24980178475379944},{"word":"okay","start":1743.395,"end":1743.715,"confidence":0.939209,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013637330383062364},{"word":"can","start":1743.715,"end":1744.035,"confidence":0.8730469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0198671817779541},{"word":"we","start":1744.035,"end":1744.1951,"confidence":0.9770508,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06784912943840027},{"word":"try","start":1744.1951,"end":1744.6951,"confidence":0.9941406,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.07526805996894836},{"word":"yeah","start":1751.7001,"end":1752.1001,"confidence":0.967041,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.022484732791781425},{"word":"actually","start":1752.1001,"end":1752.6001,"confidence":0.7237549,"punctuated_word":"Actually.","sentiment":"neutral","sentiment_score":-0.03031231090426445},{"word":"but","start":1753.2201,"end":1753.7201,"confidence":0.9873047,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03476164489984512},{"word":"let's","start":1755.4601,"end":1755.8601,"confidence":0.9016113,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.021327629685401917},{"word":"see","start":1755.8601,"end":1756.3601,"confidence":0.9941406,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.017333129420876503},{"word":"maybe","start":1756.66,"end":1757.06,"confidence":0.7241211,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.09477663785219193},{"word":"it's","start":1757.06,"end":1757.56,"confidence":0.8100586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10840457677841188},{"word":"yeah","start":1760.145,"end":1760.645,"confidence":0.93408203,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1017448678612709},{"word":"yeah","start":1762.3049,"end":1762.625,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08284403383731842},{"word":"maybe","start":1762.625,"end":1762.945,"confidence":0.99902344,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.1393558830022812},{"word":"it's","start":1762.945,"end":1763.445,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10951928794384004},{"word":"it's","start":1763.825,"end":1764.145,"confidence":0.91259766,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1259751170873642},{"word":"an","start":1764.145,"end":1764.3049,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14842025935649872},{"word":"issue","start":1764.3049,"end":1764.625,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1599043756723404},{"word":"from","start":1764.625,"end":1764.945,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16065052151679993},{"word":"the","start":1764.945,"end":1765.1849,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15575602650642395},{"word":"back","start":1765.1849,"end":1765.4249,"confidence":0.8881836,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1171918511390686},{"word":"end","start":1765.4249,"end":1765.6649,"confidence":0.9951172,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.11702130734920502},{"word":"team","start":1765.6649,"end":1765.985,"confidence":0.6954346,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.14592063426971436},{"word":"that's","start":1765.985,"end":1766.225,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.10577504336833954},{"word":"why","start":1766.225,"end":1766.465,"confidence":0.9951172,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.10820356011390686},{"word":"we","start":1766.465,"end":1766.625,"confidence":0.7246094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10631316155195236},{"word":"cannot","start":1766.625,"end":1766.945,"confidence":0.99902344,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.15740925073623657},{"word":"see","start":1766.945,"end":1767.105,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1245168074965477},{"word":"it","start":1767.105,"end":1767.265,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1483025848865509},{"word":"on","start":1767.265,"end":1767.4249,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12294763326644896},{"word":"our","start":1767.4249,"end":1767.6649,"confidence":0.7578125,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.07873420417308807},{"word":"end","start":1767.6649,"end":1768.1649,"confidence":0.81591797,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.08726286888122559},{"word":"but","start":1768.705,"end":1769.205,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.052601031959056854},{"word":"i'll","start":1769.345,"end":1769.4249,"confidence":0.95214844,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.017803221940994263},{"word":"report","start":1769.4249,"end":1769.825,"confidence":0.97314453,"punctuated_word":"report","sentiment":"neutral","sentiment_score":-0.036328915506601334},{"word":"it","start":1769.825,"end":1770.065,"confidence":0.65478516,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00108376145362854},{"word":"if","start":1770.065,"end":1770.3049,"confidence":0.86328125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.025101307779550552},{"word":"ever","start":1770.3049,"end":1770.705,"confidence":0.9951172,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.055670976638793945},{"word":"this","start":1770.705,"end":1771.14,"confidence":0.94189453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.034017324447631836},{"word":"router","start":1771.38,"end":1771.54,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02399016171693802},{"word":"did","start":1771.54,"end":1772.04,"confidence":0.9951172,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.054443083703517914},{"word":"work","start":1772.58,"end":1772.9,"confidence":0.9921875,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.04380898177623749},{"word":"as","start":1772.9,"end":1773.06,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.016147911548614502},{"word":"well","start":1773.06,"end":1773.56,"confidence":0.9980469,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.027959907427430153},{"word":"okay","start":1788.1951,"end":1788.595,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05660426989197731},{"word":"let's","start":1788.595,"end":1788.915,"confidence":0.9975586,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.03435450792312622},{"word":"just","start":1788.915,"end":1789.3151,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03185303136706352},{"word":"wait","start":1789.3151,"end":1789.555,"confidence":0.9902344,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.035472624003887177},{"word":"for","start":1789.555,"end":1789.715,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04647180065512657},{"word":"it","start":1789.715,"end":1790.215,"confidence":0.97998047,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.05444459617137909},{"word":"yeah","start":1959.84,"end":1960.34,"confidence":0.95947266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02958587557077408},{"word":"can","start":1960.48,"end":1960.72,"confidence":0.8359375,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.029570572078227997},{"word":"we","start":1960.72,"end":1960.88,"confidence":0.8701172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.022961169481277462},{"word":"try","start":1960.88,"end":1961.12,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.026052094995975494},{"word":"it","start":1961.12,"end":1961.62,"confidence":0.9946289,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.03742881119251251},{"word":"okay","start":2082.055,"end":2082.555,"confidence":0.7470703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021510833874344822},{"word":"let's","start":2082.615,"end":2083.015,"confidence":0.99658203,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":0.02431735023856163},{"word":"try","start":2083.015,"end":2083.335,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.03328894451260567},{"word":"to","start":2083.335,"end":2083.4949,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.037187062203884125},{"word":"connect","start":2083.4949,"end":2083.9949,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.030548017472028732},{"word":"the","start":2084.055,"end":2084.295,"confidence":0.9560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03646056726574898},{"word":"router","start":2084.295,"end":2084.695,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.016351673752069473},{"word":"now","start":2084.695,"end":2085.195,"confidence":0.9970703,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.029156506061553955},{"word":"yeah","start":2106.715,"end":2107.215,"confidence":0.82836914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0011735893785953522},{"word":"let's","start":2107.595,"end":2107.995,"confidence":0.97265625,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.0005837182397954166},{"word":"try","start":2107.995,"end":2108.235,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.007038213312625885},{"word":"to","start":2108.235,"end":2108.555,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0008016675710678101},{"word":"log","start":2108.555,"end":2108.715,"confidence":0.9707031,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.003887556493282318},{"word":"in","start":2108.715,"end":2108.875,"confidence":0.8510742,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.011796489357948303},{"word":"to","start":2108.875,"end":2109.035,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0138893760740757},{"word":"the","start":2109.035,"end":2109.195,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0024861395359039307},{"word":"router's","start":2109.195,"end":2109.675,"confidence":0.9641113,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.006582822650671005},{"word":"interface","start":2109.675,"end":2110.175,"confidence":0.9995117,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":-0.0013567004352808},{"word":"i","start":2123.475,"end":2123.635,"confidence":0.88183594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05990514159202576},{"word":"think","start":2123.635,"end":2123.955,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0794934406876564},{"word":"it's","start":2123.955,"end":2124.195,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09009048342704772},{"word":"the","start":2124.195,"end":2124.695,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11635218560695648},{"word":"http","start":2124.915,"end":2125.415,"confidence":0.6374512,"punctuated_word":"HTTP,","sentiment":"neutral","sentiment_score":-0.11424830555915833},{"word":"the","start":2128.1152,"end":2128.5151,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11785091459751128},{"word":"factory","start":2128.5151,"end":2129.0151,"confidence":0.99609375,"punctuated_word":"factory","sentiment":"neutral","sentiment_score":-0.07919514179229736},{"word":"default","start":2129.0752,"end":2129.475,"confidence":1.0,"punctuated_word":"default","sentiment":"neutral","sentiment_score":-0.09250999987125395},{"word":"setting","start":2129.475,"end":2129.975,"confidence":0.89404297,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":-0.11618559807538986},{"word":"yeah","start":2134.435,"end":2134.935,"confidence":0.7751465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03850488364696503},{"word":"below","start":2136.3552,"end":2136.8352,"confidence":0.9267578,"punctuated_word":"Below","sentiment":"neutral","sentiment_score":-0.025958169251680378},{"word":"the","start":2136.8352,"end":2137.235,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03025440499186516},{"word":"asus","start":2137.235,"end":2137.735,"confidence":0.4099121,"punctuated_word":"ASUS","sentiment":"neutral","sentiment_score":-0.015500563196837902},{"word":"brand","start":2138.2898,"end":2138.7898,"confidence":0.98413086,"punctuated_word":"brand.","sentiment":"neutral","sentiment_score":-0.038220636546611786},{"word":"yeah","start":2162.105,"end":2162.605,"confidence":0.94677734,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024549191817641255},{"word":"mhmm","start":2162.745,"end":2163.245,"confidence":0.9863281,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02333663590252399},{"word":"mhmm","start":2194.45,"end":2194.95,"confidence":0.83148193,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1571211814880371},{"word":"okay","start":2196.21,"end":2196.71,"confidence":0.717041,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25838905572891235},{"word":"sure","start":2200.53,"end":2201.03,"confidence":0.9921875,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.2872988283634186},{"word":"yeah","start":2205.945,"end":2206.445,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027690833434462547},{"word":"no","start":2206.585,"end":2206.905,"confidence":0.9838867,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1021825224161148},{"word":"worries","start":2206.905,"end":2207.405,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.11928562819957732},{"word":"yeah","start":2208.585,"end":2208.8252,"confidence":0.8713379,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18395152688026428},{"word":"i'm","start":2208.8252,"end":2208.985,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.25919216871261597},{"word":"here","start":2208.985,"end":2209.225,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.24764801561832428},{"word":"to","start":2209.225,"end":2209.5452,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5141746401786804},{"word":"assist","start":2209.5452,"end":2209.865,"confidence":0.99902344,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.5177070498466492},{"word":"you","start":2209.865,"end":2210.365,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4693790674209595},{"word":"okay","start":2215.625,"end":2216.125,"confidence":0.97143555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.044954076409339905},{"word":"can","start":2217.705,"end":2217.865,"confidence":0.8125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.02938629686832428},{"word":"we","start":2217.865,"end":2218.105,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04327922314405441},{"word":"click","start":2218.105,"end":2218.605,"confidence":0.99902344,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.0475071482360363},{"word":"pppoe","start":2218.905,"end":2219.405,"confidence":0.82836914,"punctuated_word":"PPPOE?","sentiment":"neutral","sentiment_score":0.05572333186864853},{"word":"yeah","start":2228.6501,"end":2229.1501,"confidence":0.9802246,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08452019095420837},{"word":"correct","start":2229.21,"end":2229.71,"confidence":0.967041,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":0.08941448479890823},{"word":"yeah","start":2291.095,"end":2291.5752,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01111610047519207},{"word":"that's","start":2291.5752,"end":2291.895,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.006346167530864477},{"word":"the","start":2291.895,"end":2292.0552,"confidence":0.9589844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009211279451847076},{"word":"wi","start":2292.0552,"end":2292.215,"confidence":0.89208984,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.014058858156204224},{"word":"fi","start":2292.215,"end":2292.455,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.009647978469729424},{"word":"number","start":2292.455,"end":2292.955,"confidence":0.666626,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.0003990940749645233},{"word":"can","start":2293.0151,"end":2293.175,"confidence":0.99316406,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02634502574801445},{"word":"we","start":2293.175,"end":2293.415,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.00878225639462471},{"word":"skip","start":2293.415,"end":2293.735,"confidence":0.98535156,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.0014814212918281555},{"word":"that","start":2293.735,"end":2293.895,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01673980802297592},{"word":"one","start":2293.895,"end":2294.395,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.018782485276460648},{"word":"for","start":2294.855,"end":2295.095,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.036124665290117264},{"word":"now","start":2295.095,"end":2295.595,"confidence":0.9975586,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.0189912598580122},{"word":"okay","start":2298.5352,"end":2299.0352,"confidence":0.9807129,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.010285249911248684},{"word":"you","start":2307.81,"end":2307.97,"confidence":0.48217773,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.006686650216579437},{"word":"need","start":2307.97,"end":2308.21,"confidence":0.9892578,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.015258710831403732},{"word":"to","start":2308.21,"end":2308.45,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012018010020256042},{"word":"change","start":2308.45,"end":2308.77,"confidence":1.0,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.013225939124822617},{"word":"the","start":2308.77,"end":2308.93,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0019389726221561432},{"word":"name","start":2308.93,"end":2309.43,"confidence":0.9616699,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.00006669387221336365},{"word":"okay","start":2318.21,"end":2318.71,"confidence":0.9616699,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11670122295618056},{"word":"just","start":2319.425,"end":2319.925,"confidence":0.9892578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11736752092838287},{"word":"make","start":2320.305,"end":2320.465,"confidence":0.8730469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.08234173059463501},{"word":"sure","start":2320.465,"end":2320.865,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.10934379696846008},{"word":"to","start":2320.865,"end":2321.365,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1277821958065033},{"word":"remember","start":2322.545,"end":2323.045,"confidence":0.9941406,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.12036827951669692},{"word":"that","start":2323.105,"end":2323.265,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12855631113052368},{"word":"one","start":2323.265,"end":2323.585,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.12529826164245603},{"word":"for","start":2323.585,"end":2323.905,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1122114509344101},{"word":"future","start":2323.905,"end":2324.305,"confidence":0.9873047,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.10561342537403108},{"word":"use","start":2324.305,"end":2324.805,"confidence":0.98217773,"punctuated_word":"use.","sentiment":"neutral","sentiment_score":0.11521537601947784},{"word":"yeah","start":2327.345,"end":2327.845,"confidence":0.9123535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0538184717297554},{"word":"or","start":2330.705,"end":2331.185,"confidence":0.99121094,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.05132118612527847},{"word":"just","start":2331.185,"end":2331.685,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036601725965738297},{"word":"enter","start":2333.7,"end":2334.2,"confidence":0.9951172,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.029356814920902252},{"word":"the","start":2334.34,"end":2334.66,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0362488366663456},{"word":"current","start":2334.66,"end":2335.06,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.049535371363162994},{"word":"one","start":2335.06,"end":2335.3,"confidence":0.91064453,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.03562071919441223},{"word":"you","start":2335.3,"end":2335.54,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.03980378061532974},{"word":"can","start":2335.54,"end":2335.7,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04637946933507919},{"word":"just","start":2335.7,"end":2336.2,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04035183787345886},{"word":"see","start":2336.34,"end":2336.5,"confidence":0.34545898,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.042467519640922546},{"word":"it","start":2336.5,"end":2337.0,"confidence":0.9165039,"punctuated_word":"it...","sentiment":"neutral","sentiment_score":0.026795649901032448},{"word":"copy","start":2337.1401,"end":2337.46,"confidence":0.9970703,"punctuated_word":"Copy","sentiment":"neutral","sentiment_score":0.019879013299942017},{"word":"paste","start":2337.46,"end":2337.86,"confidence":0.6567383,"punctuated_word":"paste","sentiment":"neutral","sentiment_score":0.02667240984737873},{"word":"it","start":2337.86,"end":2338.1,"confidence":0.5708008,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.029014788568019867},{"word":"yeah","start":2338.1,"end":2338.6,"confidence":0.90478516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028407130390405655},{"word":"mhmm","start":2343.22,"end":2343.72,"confidence":0.9645996,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.01316571980714798},{"word":"username","start":2347.4749,"end":2347.9749,"confidence":0.2631836,"punctuated_word":"Username","sentiment":"neutral","sentiment_score":0.010668533854186537},{"word":"or","start":2350.275,"end":2350.6748,"confidence":0.89990234,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0023897364735603333},{"word":"wi","start":2350.6748,"end":2350.915,"confidence":0.6591797,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.014010276645421982},{"word":"fi","start":2350.915,"end":2351.2349,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.016975656151771545},{"word":"name","start":2351.2349,"end":2351.7349,"confidence":0.954834,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.009027531370520592},{"word":"can","start":2359.25,"end":2359.4102,"confidence":0.9550781,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.019030887633562088},{"word":"you","start":2359.4102,"end":2359.6501,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.024789679795503616},{"word":"skip","start":2359.6501,"end":2359.97,"confidence":0.99316406,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":-0.004829689860343933},{"word":"it","start":2359.97,"end":2360.47,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.021588578820228577},{"word":"or","start":2360.61,"end":2361.01,"confidence":0.88671875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04073639214038849},{"word":"no","start":2361.01,"end":2361.51,"confidence":0.99365234,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.03835596516728401},{"word":"mhmm","start":2366.29,"end":2366.45,"confidence":0.8787842,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.022741081193089485},{"word":"okay","start":2366.45,"end":2366.95,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.031478118151426315},{"word":"let","start":2374.4949,"end":2374.7349,"confidence":0.96777344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.011499512940645218},{"word":"me","start":2374.7349,"end":2375.055,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.013963298872113228},{"word":"check","start":2375.055,"end":2375.535,"confidence":0.9250488,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.011000094935297966},{"word":"router","start":2375.535,"end":2376.035,"confidence":0.8852539,"punctuated_word":"Router","sentiment":"neutral","sentiment_score":0.014788249507546425},{"word":"login","start":2376.095,"end":2376.4949,"confidence":0.88427734,"punctuated_word":"login","sentiment":"neutral","sentiment_score":0.010493910871446133},{"word":"name","start":2376.4949,"end":2376.9949,"confidence":0.9946289,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.009038548916578293},{"word":"okay","start":2386.11,"end":2386.61,"confidence":0.81762695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01945200189948082},{"word":"can","start":2386.83,"end":2387.07,"confidence":0.9116211,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.020474737510085102},{"word":"you","start":2387.07,"end":2387.57,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013831892982125282},{"word":"create","start":2387.87,"end":2388.35,"confidence":0.984375,"punctuated_word":"create","sentiment":"neutral","sentiment_score":0.01565525308251381},{"word":"one","start":2388.35,"end":2388.85,"confidence":0.8220215,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.016889896243810654},{"word":"that","start":2389.55,"end":2389.87,"confidence":0.9370117,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.01216190867125988},{"word":"that","start":2389.87,"end":2390.27,"confidence":0.55371094,"punctuated_word":"that...","sentiment":"neutral","sentiment_score":0.009467225521802902},{"word":"this","start":2390.27,"end":2390.4302,"confidence":0.9921875,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.015980705618858337},{"word":"is","start":2390.4302,"end":2390.59,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014371082186698914},{"word":"for","start":2390.59,"end":2390.83,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015483343973755836},{"word":"the","start":2390.83,"end":2390.99,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02927134558558464},{"word":"router's","start":2390.99,"end":2391.49,"confidence":0.9560547,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":0.03794729709625244},{"word":"interface","start":2391.55,"end":2392.05,"confidence":0.7824707,"punctuated_word":"interface,","sentiment":"neutral","sentiment_score":0.02808954566717148},{"word":"like","start":2393.23,"end":2393.73,"confidence":0.7585449,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.019154299050569534},{"word":"when","start":2393.79,"end":2393.95,"confidence":0.9589844,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.004935615696012974},{"word":"we","start":2393.95,"end":2394.19,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.005083754658699036},{"word":"try","start":2394.19,"end":2394.4302,"confidence":0.82470703,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.001017451286315918},{"word":"to","start":2394.4302,"end":2394.6702,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005156116560101509},{"word":"log","start":2394.6702,"end":2394.83,"confidence":0.7841797,"punctuated_word":"log","sentiment":"neutral","sentiment_score":0.003523537889122963},{"word":"in","start":2394.83,"end":2395.07,"confidence":0.98535156,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.002614084631204605},{"word":"again","start":2395.07,"end":2395.31,"confidence":0.9621582,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.0011222250759601593},{"word":"yeah","start":2395.31,"end":2395.695,"confidence":0.6538086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006477549206465483},{"word":"sure","start":2439.84,"end":2440.34,"confidence":0.83496094,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.08484629541635513},{"word":"yes","start":2579.6,"end":2579.84,"confidence":0.7404785,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10985592007637024},{"word":"thank","start":2579.84,"end":2580.08,"confidence":0.7783203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4286409914493561},{"word":"you","start":2580.08,"end":2580.58,"confidence":0.8432617,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4105377793312073},{"word":"mhmm","start":2585.135,"end":2585.635,"confidence":0.9289551,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.030451349914073944},{"word":"is","start":2593.295,"end":2593.695,"confidence":0.7583008,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.022422434762120247},{"word":"your","start":2593.695,"end":2593.935,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024821612983942032},{"word":"laptop","start":2593.935,"end":2594.435,"confidence":0.99902344,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":0.03940770775079727},{"word":"still","start":2594.655,"end":2594.895,"confidence":0.99316406,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.035697437822818756},{"word":"connected","start":2594.895,"end":2595.395,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.032372985035181046},{"word":"to","start":2597.9001,"end":2598.1401,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03368917107582092},{"word":"the","start":2598.1401,"end":2598.3,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.025914745405316353},{"word":"wi","start":2598.3,"end":2598.8,"confidence":0.9350586,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.033991094678640366},{"word":"fi","start":2601.58,"end":2602.06,"confidence":0.9995117,"punctuated_word":"Fi?","sentiment":"neutral","sentiment_score":0.022976530715823177},{"word":"okay","start":2602.06,"end":2602.56,"confidence":0.8444824,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01378120481967926},{"word":"can","start":2606.62,"end":2606.86,"confidence":0.56591797,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.003803761675953865},{"word":"you","start":2606.86,"end":2607.36,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005579859018325806},{"word":"click","start":2607.74,"end":2608.1401,"confidence":0.875,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.00490959919989109},{"word":"wait","start":2608.1401,"end":2608.6401,"confidence":0.9970703,"punctuated_word":"wait?","sentiment":"neutral","sentiment_score":-0.0008510351181030273},{"word":"okay","start":2614.0652,"end":2614.5652,"confidence":0.8496094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03661517798900604},{"word":"does","start":2651.36,"end":2651.52,"confidence":0.703125,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.19619086384773257},{"word":"it","start":2651.52,"end":2651.76,"confidence":0.9873047,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.19175729155540464},{"word":"still","start":2651.76,"end":2652.1602,"confidence":0.99121094,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.2030872404575348},{"word":"buffer","start":2652.1602,"end":2652.6602,"confidence":0.99658203,"punctuated_word":"buffer?","sentiment":"neutral","sentiment_score":-0.187308669090271},{"word":"let's","start":2657.76,"end":2658.08,"confidence":0.7849121,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.148969829082489},{"word":"just","start":2658.08,"end":2658.58,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13608483970165253},{"word":"wait","start":2658.6401,"end":2659.04,"confidence":0.9658203,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.1390588879585266},{"word":"for","start":2659.04,"end":2659.28,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.14751124382019043},{"word":"it","start":2659.28,"end":2659.78,"confidence":0.9951172,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.1305815875530243},{"word":"okay","start":2667.535,"end":2668.035,"confidence":0.91186523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.042885828763246536},{"word":"can","start":2668.4949,"end":2668.7349,"confidence":0.8911133,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03160003945231438},{"word":"you","start":2668.7349,"end":2669.055,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.035838980227708817},{"word":"click","start":2669.055,"end":2669.555,"confidence":0.9980469,"punctuated_word":"click","sentiment":"neutral","sentiment_score":-0.01619821786880493},{"word":"exit","start":2669.615,"end":2670.095,"confidence":0.9902344,"punctuated_word":"exit","sentiment":"neutral","sentiment_score":-0.04495697841048241},{"word":"page","start":2670.095,"end":2670.595,"confidence":0.9199219,"punctuated_word":"page?","sentiment":"neutral","sentiment_score":-0.019535845145583153},{"word":"but","start":2672.895,"end":2673.2148,"confidence":0.7338867,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.023046504706144333},{"word":"that","start":2673.2148,"end":2673.4548,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.023097272962331772},{"word":"will","start":2673.4548,"end":2673.775,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.030731171369552612},{"word":"ask","start":2673.775,"end":2673.935,"confidence":0.99902344,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.0034799091517925262},{"word":"you","start":2673.935,"end":2674.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03736283257603645},{"word":"to","start":2674.175,"end":2674.415,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034939154982566833},{"word":"log","start":2674.415,"end":2674.575,"confidence":0.97802734,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.03955864533782005},{"word":"in","start":2674.575,"end":2674.815,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.025623198598623276},{"word":"again","start":2674.815,"end":2675.315,"confidence":0.99316406,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.034236423671245575},{"word":"can","start":2778.705,"end":2778.945,"confidence":0.52001953,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.016630131751298904},{"word":"we","start":2778.945,"end":2779.185,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0037834085524082184},{"word":"try","start":2779.185,"end":2779.505,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0062600597739219666},{"word":"to","start":2779.505,"end":2780.005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.006148792803287506},{"word":"enter","start":2780.4648,"end":2780.9648,"confidence":0.8857422,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.005346857011318207},{"word":"the","start":2781.025,"end":2781.525,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017787445336580276},{"word":"new","start":2782.17,"end":2782.41,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.03999103978276253},{"word":"username","start":2782.41,"end":2782.91,"confidence":0.9941406,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.02478600293397903},{"word":"and","start":2782.97,"end":2783.29,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0017814263701438904},{"word":"password","start":2783.29,"end":2783.79,"confidence":0.89208984,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.0044906288385391235},{"word":"that","start":2784.0898,"end":2784.3298,"confidence":0.69140625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.017762362957000732},{"word":"you","start":2784.3298,"end":2784.49,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008477926254272461},{"word":"created","start":2784.49,"end":2784.99,"confidence":0.9892578,"punctuated_word":"created?","sentiment":"neutral","sentiment_score":0.010849766433238983},{"word":"maybe","start":2788.89,"end":2789.3699,"confidence":0.8676758,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.026256393641233444},{"word":"it","start":2789.3699,"end":2789.6099,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02642367035150528},{"word":"has","start":2789.6099,"end":2789.93,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.02749159187078476},{"word":"been","start":2789.93,"end":2790.43,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.024123691022396088},{"word":"changed","start":2790.65,"end":2791.15,"confidence":0.96850586,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.02277219668030739},{"word":"okay","start":2808.8901,"end":2809.3901,"confidence":0.986084,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0395611897110939},{"word":"and","start":2810.8901,"end":2811.1301,"confidence":0.90234375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013865472748875618},{"word":"where","start":2811.1301,"end":2811.37,"confidence":0.99609375,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.0048883333802223206},{"word":"did","start":2811.37,"end":2811.53,"confidence":0.98828125,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.01654537208378315},{"word":"it","start":2811.53,"end":2811.77,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0047845132648944855},{"word":"bring","start":2811.77,"end":2812.09,"confidence":0.99902344,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.002889934927225113},{"word":"you","start":2812.09,"end":2812.59,"confidence":0.9650879,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.008615793660283089},{"word":"mhmm","start":2813.85,"end":2814.35,"confidence":0.998291,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02488764189183712},{"word":"is","start":2822.805,"end":2822.9648,"confidence":0.93359375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04739696905016899},{"word":"there","start":2822.9648,"end":2823.045,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.03412361443042755},{"word":"an","start":2823.045,"end":2823.365,"confidence":0.9921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03047903999686241},{"word":"existing","start":2823.365,"end":2823.865,"confidence":0.99902344,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.05061950534582138},{"word":"network","start":2823.925,"end":2824.405,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.034224189817905426},{"word":"already","start":2824.405,"end":2824.905,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03372384235262871},{"word":"or","start":2826.645,"end":2827.145,"confidence":0.46679688,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04582338035106659},{"word":"no","start":2827.2048,"end":2827.4448,"confidence":0.6090088,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.04325811564922333},{"word":"is","start":2827.4448,"end":2827.605,"confidence":0.9013672,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.032319698482751846},{"word":"there","start":2827.605,"end":2828.105,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.02215090394020081},{"word":"a","start":2828.2449,"end":2828.4849,"confidence":0.65234375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.028299549594521523},{"word":"existing","start":2828.4849,"end":2828.9849,"confidence":0.9970703,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.04837796092033386},{"word":"network","start":2829.045,"end":2829.545,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.04354429990053177},{"word":"created","start":2829.605,"end":2830.105,"confidence":1.0,"punctuated_word":"created","sentiment":"neutral","sentiment_score":-0.043441955000162125},{"word":"or","start":2832.085,"end":2832.565,"confidence":0.9038086,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1228223517537117},{"word":"no","start":2832.565,"end":2833.065,"confidence":0.6713867,"punctuated_word":"no?","sentiment":"neutral","sentiment_score":-0.1118532419204712},{"word":"new","start":2835.525,"end":2835.765,"confidence":0.93847656,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.0597403421998024},{"word":"one","start":2835.765,"end":2836.085,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.05843038111925125},{"word":"only","start":2836.085,"end":2836.585,"confidence":0.88671875,"punctuated_word":"only?","sentiment":"neutral","sentiment_score":-0.05008169263601303},{"word":"yeah","start":2846.8,"end":2847.3,"confidence":0.9472656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002109631896018982},{"word":"okay","start":2852.775,"end":2853.275,"confidence":0.98583984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015594691038131714},{"word":"mhmm","start":2853.4949,"end":2853.9949,"confidence":0.97180176,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.015223165042698383},{"word":"it's","start":2873.08,"end":2873.4001,"confidence":0.9416504,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.6852878332138062},{"word":"successful","start":2873.4001,"end":2873.9001,"confidence":0.98217773,"punctuated_word":"successful.","sentiment":"positive","sentiment_score":0.700922966003418},{"word":"okay","start":2879.8,"end":2880.3,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06569323688745499},{"word":"internet","start":2909.42,"end":2909.92,"confidence":0.63427734,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.04417707026004791},{"word":"status","start":2910.165,"end":2910.645,"confidence":0.9941406,"punctuated_word":"status","sentiment":"neutral","sentiment_score":0.0391821451485157},{"word":"disconnected","start":2910.645,"end":2911.145,"confidence":0.9328613,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":0.024466097354888916},{"word":"okay","start":2913.365,"end":2913.865,"confidence":0.8195801,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01755364052951336},{"word":"can","start":2920.485,"end":2920.725,"confidence":0.84228516,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.0027266517281532288},{"word":"i","start":2920.725,"end":2920.885,"confidence":0.92578125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002524586394429207},{"word":"try","start":2920.885,"end":2921.125,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.004843544214963913},{"word":"to","start":2921.125,"end":2921.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003782970830798149},{"word":"use","start":2921.205,"end":2921.445,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.01654645800590515},{"word":"the","start":2921.445,"end":2921.685,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016736729070544243},{"word":"yellow","start":2921.685,"end":2922.0051,"confidence":0.9770508,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.005733616650104523},{"word":"cable","start":2922.0051,"end":2922.5051,"confidence":0.7541504,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":-0.00021123327314853668},{"word":"the","start":2922.93,"end":2923.0898,"confidence":0.99902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.00018923543393611908},{"word":"one","start":2923.0898,"end":2923.3298,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008043594658374786},{"word":"that","start":2923.3298,"end":2923.5698,"confidence":0.9790039,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.006079677492380142},{"word":"you've","start":2923.5698,"end":2923.89,"confidence":0.9875488,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.0014769553672522306},{"word":"been","start":2923.89,"end":2924.3699,"confidence":0.9970703,"punctuated_word":"been?","sentiment":"neutral","sentiment_score":-0.00032555870711803436},{"word":"before","start":2924.3699,"end":2924.8699,"confidence":0.7541504,"punctuated_word":"Before.","sentiment":"neutral","sentiment_score":-0.008896691724658012},{"word":"let's","start":2926.13,"end":2926.3699,"confidence":0.9946289,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.010908326134085655},{"word":"just","start":2926.3699,"end":2926.69,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.013234233483672142},{"word":"double","start":2926.69,"end":2927.01,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.01351964846253395},{"word":"check","start":2927.01,"end":2927.51,"confidence":0.9926758,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.0028275437653064728},{"word":"then","start":2933.5698,"end":2934.0698,"confidence":0.8095703,"punctuated_word":"Then...","sentiment":"neutral","sentiment_score":0.00048334928578697145},{"word":"yeah","start":2934.77,"end":2935.27,"confidence":0.9577637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021210934966802597},{"word":"okay","start":2983.3699,"end":2983.8699,"confidence":0.7817383,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.021612219512462616},{"word":"can","start":2988.435,"end":2988.675,"confidence":0.9790039,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.01926611363887787},{"word":"i","start":2988.675,"end":2988.7551,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.030247746035456657},{"word":"have","start":2988.7551,"end":2988.915,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.029610542580485344},{"word":"a","start":2988.915,"end":2989.155,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03774183988571167},{"word":"picture","start":2989.155,"end":2989.655,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.03615438938140869},{"word":"as","start":2989.715,"end":2989.955,"confidence":0.99316406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.04960525408387184},{"word":"well","start":2989.955,"end":2990.455,"confidence":0.99902344,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.04015413671731949},{"word":"of","start":2990.5952,"end":2990.995,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04701954126358032},{"word":"the","start":2990.995,"end":2991.235,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03994803875684738},{"word":"credentials","start":2991.235,"end":2991.735,"confidence":1.0,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":0.046401120722293854},{"word":"you","start":2991.955,"end":2992.1152,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.024587763473391533},{"word":"entered","start":2992.1152,"end":2992.6152,"confidence":0.9980469,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":0.025440478697419167},{"word":"at","start":2992.8352,"end":2992.915,"confidence":0.9863281,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.01757039874792099},{"word":"this","start":2992.915,"end":2993.155,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02689613401889801},{"word":"router","start":2993.155,"end":2993.655,"confidence":0.8688965,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.01974954456090927},{"word":"like","start":2994.995,"end":2995.3152,"confidence":0.8803711,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.01424873061478138},{"word":"the","start":2995.3152,"end":2995.7952,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019409889355301857},{"word":"picture","start":2995.7952,"end":2996.2952,"confidence":0.8574219,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.014683989807963371},{"word":"from","start":2997.3152,"end":2997.715,"confidence":0.91503906,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.004247251898050308},{"word":"the","start":2997.715,"end":2997.875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007981430739164352},{"word":"previous","start":2997.875,"end":2998.375,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":0.0199410580098629},{"word":"router","start":2998.5151,"end":2999.0151,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.008085755631327629},{"word":"that","start":2999.635,"end":2999.875,"confidence":0.3388672,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022530918940901756},{"word":"the","start":2999.875,"end":3000.0352,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01808425970375538},{"word":"username","start":3000.0352,"end":3000.5352,"confidence":0.9921875,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.029319342225790024},{"word":"and","start":3000.5952,"end":3000.8352,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018288113176822662},{"word":"password","start":3000.8352,"end":3001.3352,"confidence":0.9902344,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.015605773776769638},{"word":"is","start":3001.395,"end":3001.68,"confidence":0.9633789,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01815183088183403},{"word":"visible","start":3002.24,"end":3002.74,"confidence":0.5605469,"punctuated_word":"visible,","sentiment":"neutral","sentiment_score":0.01857874169945717},{"word":"the","start":3003.2,"end":3003.44,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007717495784163475},{"word":"p","start":3003.44,"end":3003.68,"confidence":0.8178711,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.007715999148786068},{"word":"p","start":3003.68,"end":3003.8398,"confidence":0.9223633,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.003912292420864105},{"word":"p","start":3003.8398,"end":3004.0,"confidence":0.95947266,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.004794652573764324},{"word":"o","start":3004.0,"end":3004.24,"confidence":0.9838867,"punctuated_word":"o","sentiment":"neutral","sentiment_score":0.007868203334510326},{"word":"e","start":3004.24,"end":3004.74,"confidence":0.70666504,"punctuated_word":"e,","sentiment":"neutral","sentiment_score":0.011238745413720608},{"word":"username","start":3005.44,"end":3005.92,"confidence":0.88427734,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.019877180457115173},{"word":"and","start":3005.92,"end":3006.16,"confidence":0.96533203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009011875838041306},{"word":"password","start":3006.16,"end":3006.66,"confidence":0.99365234,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.013989840634167194},{"word":"yeah","start":3012.48,"end":3012.98,"confidence":0.9790039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001221044920384884},{"word":"this","start":3022.0151,"end":3022.2551,"confidence":0.8378906,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.05584724619984627},{"word":"router","start":3022.2551,"end":3022.735,"confidence":0.8286133,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.04136592894792557},{"word":"the","start":3022.735,"end":3022.975,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030276134610176086},{"word":"asus","start":3022.975,"end":3023.2952,"confidence":0.49951172,"punctuated_word":"Asus","sentiment":"neutral","sentiment_score":-0.025185486301779747},{"word":"router","start":3023.2952,"end":3023.7952,"confidence":0.9189453,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.028561504557728767},{"word":"can","start":3024.655,"end":3024.895,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.021725306287407875},{"word":"you","start":3024.895,"end":3025.0552,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010024331510066986},{"word":"still","start":3025.0552,"end":3025.375,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0034853145480155945},{"word":"see","start":3025.375,"end":3025.615,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.003223070874810219},{"word":"the","start":3025.615,"end":3026.115,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007859554141759872},{"word":"username","start":3026.415,"end":3026.915,"confidence":0.9941406,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.0004508607089519501},{"word":"and","start":3026.975,"end":3027.215,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01778675802052021},{"word":"password","start":3027.215,"end":3027.615,"confidence":0.99902344,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.018967092037200928},{"word":"that","start":3027.615,"end":3027.855,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007589852437376976},{"word":"you","start":3027.855,"end":3027.935,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013216229155659676},{"word":"entered","start":3027.935,"end":3028.435,"confidence":0.9116211,"punctuated_word":"entered?","sentiment":"neutral","sentiment_score":-0.01587928831577301},{"word":"the","start":3029.07,"end":3029.31,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.009624363854527472},{"word":"1171@airtel.net.a","start":3029.31,"end":3032.53,"confidence":0.936792,"punctuated_word":"1171@airtel.net.a.","sentiment":"neutral","sentiment_score":-0.009154334664344788},{"word":"mhmm","start":3042.075,"end":3042.575,"confidence":0.88500977,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.024542106315493584},{"word":"yeah","start":3046.395,"end":3046.895,"confidence":0.95874023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007552709896117449},{"word":"routers","start":3047.035,"end":3047.535,"confidence":0.9638672,"punctuated_word":"Routers","sentiment":"neutral","sentiment_score":-0.0052761510014534},{"word":"interface","start":3047.595,"end":3048.095,"confidence":0.96606445,"punctuated_word":"interface.","sentiment":"neutral","sentiment_score":-0.0058405641466379166},{"word":"yeah","start":3054.235,"end":3054.72,"confidence":0.98291016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0023600133135914803},{"word":"on","start":3056.56,"end":3056.88,"confidence":0.91015625,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.0048125144094228745},{"word":"where","start":3056.88,"end":3057.2,"confidence":0.9716797,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.005527514964342117},{"word":"the","start":3057.2,"end":3057.5999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004353007301688194},{"word":"credentials","start":3057.5999,"end":3058.0999,"confidence":0.9951172,"punctuated_word":"credentials","sentiment":"neutral","sentiment_score":-0.0021718088537454605},{"word":"is","start":3058.32,"end":3058.56,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0031547993421554565},{"word":"showing","start":3058.56,"end":3059.06,"confidence":0.6763916,"punctuated_word":"showing.","sentiment":"neutral","sentiment_score":-0.0034234188497066498},{"word":"the","start":3059.5999,"end":3060.0,"confidence":0.98535156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.005765115842223167},{"word":"username","start":3060.0,"end":3060.5,"confidence":0.9941406,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.0003898981958627701},{"word":"and","start":3060.56,"end":3060.8,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.009944219142198564},{"word":"password","start":3060.8,"end":3061.3,"confidence":0.74572754,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.014404557645320892},{"word":"the","start":3063.04,"end":3063.28,"confidence":0.97265625,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.014205994084477425},{"word":"one","start":3063.28,"end":3063.52,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.012166643515229223},{"word":"one","start":3063.52,"end":3063.84,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.015093514695763588},{"word":"seven","start":3063.84,"end":3064.24,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.012327000498771667},{"word":"one","start":3064.24,"end":3064.74,"confidence":0.97802734,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.017792541533708572},{"word":"mhmm","start":3067.3599,"end":3067.8599,"confidence":0.96118164,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.013155274093151093},{"word":"can","start":3075.2551,"end":3075.415,"confidence":0.7763672,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.026429612189531326},{"word":"you","start":3075.415,"end":3075.655,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.019052689895033836},{"word":"check","start":3075.655,"end":3076.0552,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.012189116328954697},{"word":"one","start":3076.0552,"end":3076.5552,"confidence":0.8256836,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.01339631900191307},{"word":"w","start":3078.2952,"end":3078.7751,"confidence":0.8310547,"punctuated_word":"W","sentiment":"neutral","sentiment_score":-0.012337683700025082},{"word":"a","start":3078.7751,"end":3079.0952,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010934339836239816},{"word":"n","start":3079.0952,"end":3079.5952,"confidence":0.8120117,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.008533063344657421},{"word":"yeah","start":3091.3198,"end":3091.64,"confidence":0.76171875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008227800950407982},{"word":"can","start":3091.64,"end":3091.88,"confidence":0.98535156,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.00027750059962272644},{"word":"you","start":3091.88,"end":3092.38,"confidence":0.9970703,"punctuated_word":"you...","sentiment":"neutral","sentiment_score":-0.00006097741425037384},{"word":"yeah","start":3093.96,"end":3094.46,"confidence":0.9694824,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00263937097042799},{"word":"see","start":3097.0,"end":3097.24,"confidence":0.9741211,"punctuated_word":"See","sentiment":"neutral","sentiment_score":-0.011155782267451286},{"word":"the","start":3097.24,"end":3097.5598,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015478109940886496},{"word":"username","start":3097.5598,"end":3098.0398,"confidence":0.95947266,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.012267300859093666},{"word":"and","start":3098.0398,"end":3098.2,"confidence":0.9550781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.026891114190220833},{"word":"password","start":3098.2,"end":3098.505,"confidence":0.8630371,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.028705578297376633},{"word":"mhmm","start":3107.7048,"end":3107.865,"confidence":0.8864746,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.02053564600646496},{"word":"okay","start":3107.865,"end":3108.365,"confidence":0.93847656,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013037830591201782},{"word":"w","start":3108.9048,"end":3109.305,"confidence":0.9394531,"punctuated_word":"W","sentiment":"neutral","sentiment_score":-0.01512979343533516},{"word":"a","start":3109.305,"end":3109.625,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01273534819483757},{"word":"n","start":3109.625,"end":3110.125,"confidence":0.76831055,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.010874046012759209},{"word":"yeah","start":3112.025,"end":3112.5,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.007080259267240763},{"word":"and","start":3112.82,"end":3113.32,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.010618026368319988},{"word":"so","start":3113.38,"end":3113.88,"confidence":0.9472656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.010216197930276394},{"word":"on","start":3113.94,"end":3114.18,"confidence":0.8803711,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0065745459869503975},{"word":"the","start":3114.18,"end":3114.34,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0055887121707201},{"word":"router's","start":3114.34,"end":3114.82,"confidence":0.95874023,"punctuated_word":"router's","sentiment":"neutral","sentiment_score":-0.009421905502676964},{"word":"interface","start":3114.82,"end":3115.32,"confidence":0.74902344,"punctuated_word":"interface,","sentiment":"neutral","sentiment_score":-0.007767222821712494},{"word":"the","start":3119.14,"end":3119.3,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014024944975972176},{"word":"one","start":3119.3,"end":3119.62,"confidence":0.85595703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.020487837493419647},{"word":"that","start":3119.62,"end":3119.78,"confidence":0.4970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.019665706902742382},{"word":"which","start":3119.78,"end":3120.28,"confidence":0.68115234,"punctuated_word":"which...","sentiment":"neutral","sentiment_score":-0.02098584547638893},{"word":"no","start":3121.86,"end":3122.36,"confidence":0.75512695,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14654769003391266},{"word":"on","start":3123.86,"end":3124.1,"confidence":0.9790039,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.06406515836715698},{"word":"your","start":3124.1,"end":3124.34,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06716904789209366},{"word":"laptop","start":3124.34,"end":3124.84,"confidence":0.9970703,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":-0.06663063168525696},{"word":"can","start":3136.905,"end":3137.145,"confidence":0.88427734,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.015310171991586683},{"word":"you","start":3137.145,"end":3137.305,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0068526118993759155},{"word":"see","start":3137.305,"end":3137.545,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.002580288797616958},{"word":"the","start":3137.545,"end":3137.785,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00997367687523365},{"word":"username","start":3137.785,"end":3138.285,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.001766633242368698},{"word":"and","start":3138.345,"end":3138.5051,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02016248181462288},{"word":"password","start":3138.5051,"end":3138.905,"confidence":0.9980469,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.015293270349502563},{"word":"that","start":3138.905,"end":3139.065,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.015798009932041168},{"word":"we","start":3139.065,"end":3139.305,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.01435268297791481},{"word":"entered","start":3139.305,"end":3139.8,"confidence":0.9980469,"punctuated_word":"entered","sentiment":"neutral","sentiment_score":-0.01568107306957245},{"word":"you","start":3140.84,"end":3141.1602,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025090213865041733},{"word":"entered","start":3141.1602,"end":3141.56,"confidence":0.7832031,"punctuated_word":"entered?","sentiment":"neutral","sentiment_score":-0.02169154211878777},{"word":"the","start":3141.56,"end":3141.8,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03516203537583351},{"word":"one","start":3141.8,"end":3142.04,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.027493439614772797},{"word":"one","start":3142.04,"end":3142.28,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.031287312507629395},{"word":"seven","start":3142.28,"end":3142.6,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.02462737262248993},{"word":"one","start":3142.6,"end":3143.1,"confidence":0.7902832,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.041122615337371826},{"word":"can","start":3148.36,"end":3148.6,"confidence":0.88183594,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.022268841043114666},{"word":"you","start":3148.6,"end":3148.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017484311014413834},{"word":"click","start":3148.84,"end":3149.34,"confidence":1.0,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.006144311279058456},{"word":"w","start":3149.48,"end":3149.8801,"confidence":0.9667969,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.008749410510063171},{"word":"a","start":3149.8801,"end":3150.12,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008770691230893135},{"word":"n","start":3150.12,"end":3150.62,"confidence":0.99658203,"punctuated_word":"n?","sentiment":"neutral","sentiment_score":0.008262119255959988},{"word":"it's","start":3151.48,"end":3151.72,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.017001956701278687},{"word":"on","start":3151.72,"end":3151.96,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01469478476792574},{"word":"the","start":3151.96,"end":3152.2,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016675496473908424},{"word":"left","start":3152.2,"end":3152.6,"confidence":0.88720703,"punctuated_word":"left","sentiment":"neutral","sentiment_score":0.026881111785769463},{"word":"side","start":3152.6,"end":3153.1,"confidence":0.9838867,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":0.022219590842723846},{"word":"yeah","start":3153.6401,"end":3154.1401,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018690578639507297},{"word":"yeah","start":3159.135,"end":3159.535,"confidence":0.829834,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013566368259489536},{"word":"advanced","start":3159.535,"end":3160.035,"confidence":0.93408203,"punctuated_word":"Advanced","sentiment":"neutral","sentiment_score":0.01156338956207037},{"word":"settings","start":3160.095,"end":3160.595,"confidence":0.9785156,"punctuated_word":"settings.","sentiment":"neutral","sentiment_score":0.01657993346452713},{"word":"then","start":3168.1401,"end":3168.6401,"confidence":0.94140625,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.008940128609538078},{"word":"third","start":3169.02,"end":3169.5,"confidence":0.97509766,"punctuated_word":"third","sentiment":"neutral","sentiment_score":0.008502415381371975},{"word":"1","start":3169.5,"end":3170.0,"confidence":0.7423096,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.0064519476145505905},{"word":"one","start":3170.3801,"end":3170.8801,"confidence":0.8249512,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.007149402983486652},{"word":"yeah","start":3172.3801,"end":3172.8801,"confidence":0.93847656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02825879119336605},{"word":"can","start":3174.54,"end":3174.78,"confidence":0.94628906,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.024220509454607964},{"word":"you","start":3174.78,"end":3174.9402,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013117877766489984},{"word":"click","start":3174.9402,"end":3175.4402,"confidence":0.9980469,"punctuated_word":"click","sentiment":"neutral","sentiment_score":0.01583688333630562},{"word":"can","start":3184.865,"end":3185.0251,"confidence":0.53808594,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04201516881585121},{"word":"you","start":3185.0251,"end":3185.185,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035385776311159134},{"word":"see","start":3185.185,"end":3185.425,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.03675462305545807},{"word":"the","start":3185.425,"end":3185.585,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.030743733048439022},{"word":"username","start":3185.585,"end":3186.065,"confidence":0.99609375,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.05604923516511917},{"word":"and","start":3186.065,"end":3186.305,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02820490673184395},{"word":"password","start":3186.305,"end":3186.805,"confidence":0.8366699,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":0.039017204195261},{"word":"the","start":3187.105,"end":3187.345,"confidence":0.9819336,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0150918522849679},{"word":"one","start":3187.345,"end":3187.665,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.013354438357055187},{"word":"one","start":3187.665,"end":3187.985,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.00916557852178812},{"word":"seven","start":3187.985,"end":3188.305,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.01225292682647705},{"word":"one","start":3188.305,"end":3188.805,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.008036119863390923},{"word":"at","start":3189.425,"end":3189.665,"confidence":0.98291016,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.011528687551617622},{"word":"airtel","start":3189.665,"end":3190.165,"confidence":0.32218423,"punctuated_word":"airtel.","sentiment":"neutral","sentiment_score":0.020921600982546806},{"word":"yeah","start":3190.225,"end":3190.725,"confidence":0.8652344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.041353099048137665},{"word":"can","start":3191.185,"end":3191.345,"confidence":0.9951172,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.04646352306008339},{"word":"you","start":3191.345,"end":3191.845,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035309650003910065},{"word":"can","start":3193.585,"end":3193.825,"confidence":0.63623047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03743334114551544},{"word":"you","start":3193.825,"end":3194.065,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03281151503324509},{"word":"take","start":3194.065,"end":3194.225,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.047802262008190155},{"word":"a","start":3194.225,"end":3194.385,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04850386828184128},{"word":"picture","start":3194.385,"end":3194.785,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.041304901242256165},{"word":"of","start":3194.785,"end":3194.865,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04122575372457504},{"word":"it","start":3194.865,"end":3195.15,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03861382603645325},{"word":"where","start":3196.99,"end":3197.23,"confidence":0.9614258,"punctuated_word":"where","sentiment":"neutral","sentiment_score":0.015618314035236835},{"word":"the","start":3197.23,"end":3197.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033921826630830765},{"word":"username","start":3197.63,"end":3198.0298,"confidence":0.9902344,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.051909416913986206},{"word":"and","start":3198.0298,"end":3198.27,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02976413071155548},{"word":"password","start":3198.27,"end":3198.75,"confidence":1.0,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.04390851408243179},{"word":"is","start":3198.75,"end":3198.99,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.027659662067890167},{"word":"visible","start":3198.99,"end":3199.49,"confidence":0.9875488,"punctuated_word":"visible?","sentiment":"neutral","sentiment_score":0.03417285159230232},{"word":"okay","start":3203.3098,"end":3203.8098,"confidence":0.7406006,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.055248014628887177},{"word":"yeah","start":3216.385,"end":3216.865,"confidence":0.79907227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05428224056959152},{"word":"okay","start":3216.865,"end":3217.365,"confidence":0.98706055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06238814070820808},{"word":"got","start":3217.905,"end":3218.225,"confidence":0.75390625,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.09244581311941148},{"word":"it","start":3218.225,"end":3218.725,"confidence":0.94799805,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.06238560378551483},{"word":"so","start":3219.105,"end":3219.345,"confidence":0.9086914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030402902513742447},{"word":"what","start":3219.345,"end":3219.5852,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.0359613373875618},{"word":"i'm","start":3219.5852,"end":3219.745,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01759061962366104},{"word":"going","start":3219.745,"end":3220.0652,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.02469182386994362},{"word":"to","start":3220.0652,"end":3220.225,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016101885586977005},{"word":"do","start":3220.225,"end":3220.385,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0160280242562294},{"word":"now","start":3220.385,"end":3220.705,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.025267157703638077},{"word":"is","start":3220.705,"end":3220.945,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.026065204292535785},{"word":"report","start":3220.945,"end":3221.345,"confidence":0.97265625,"punctuated_word":"report","sentiment":"neutral","sentiment_score":0.0017919614911079409},{"word":"this","start":3221.345,"end":3221.5852,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007805511355400085},{"word":"to","start":3221.5852,"end":3221.745,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01935684308409691},{"word":"the","start":3221.745,"end":3221.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0031093284487724304},{"word":"network","start":3221.905,"end":3222.385,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.018202200531959537},{"word":"team","start":3222.385,"end":3222.885,"confidence":0.85302734,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.011899657547473907},{"word":"send","start":3223.89,"end":3224.29,"confidence":0.9536133,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":-0.0079273022711277},{"word":"as","start":3224.29,"end":3224.53,"confidence":0.5371094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.01553722843527794},{"word":"well","start":3224.53,"end":3224.77,"confidence":0.9951172,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.0014607161283493042},{"word":"these","start":3224.77,"end":3225.0898,"confidence":0.79248047,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.04135804623365402},{"word":"pictures","start":3225.0898,"end":3225.5898,"confidence":0.99902344,"punctuated_word":"pictures","sentiment":"neutral","sentiment_score":-0.05792313814163208},{"word":"that","start":3225.89,"end":3226.13,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.023213930428028107},{"word":"you","start":3226.13,"end":3226.29,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03018840029835701},{"word":"send","start":3226.29,"end":3226.53,"confidence":0.77978516,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0038963332772254944},{"word":"me","start":3226.53,"end":3226.77,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.041105858981609344},{"word":"that","start":3226.77,"end":3227.01,"confidence":0.9291992,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.025652647018432617},{"word":"we","start":3227.01,"end":3227.17,"confidence":0.9550781,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05335180461406708},{"word":"tried","start":3227.17,"end":3227.49,"confidence":0.91015625,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.06235482916235924},{"word":"two","start":3227.49,"end":3227.8098,"confidence":0.5073242,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.1128791645169258},{"word":"routers","start":3227.8098,"end":3228.3098,"confidence":0.9970703,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":-0.06838769465684891},{"word":"and","start":3228.45,"end":3228.69,"confidence":0.9741211,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07878168672323227},{"word":"two","start":3228.69,"end":3228.8499,"confidence":0.9980469,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.10918331146240234},{"word":"cables","start":3228.8499,"end":3229.3499,"confidence":0.95825195,"punctuated_word":"cables,","sentiment":"neutral","sentiment_score":-0.026342617347836494},{"word":"but","start":3229.49,"end":3229.99,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0740896612405777},{"word":"internet","start":3230.13,"end":3230.6099,"confidence":0.984375,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.21392212808132172},{"word":"is","start":3230.6099,"end":3230.69,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3431343138217926},{"word":"still","start":3230.69,"end":3230.93,"confidence":0.99902344,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.378592312335968},{"word":"not","start":3230.93,"end":3231.17,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.401211678981781},{"word":"working","start":3231.17,"end":3231.67,"confidence":0.9406738,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.25874802470207214},{"word":"then","start":3231.97,"end":3232.3699,"confidence":1.0,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.0515182688832283},{"word":"i'll","start":3232.3699,"end":3232.6099,"confidence":0.90283203,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.016847718507051468},{"word":"get","start":3232.6099,"end":3232.77,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01865830272436142},{"word":"back","start":3232.77,"end":3233.01,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.019907668232917786},{"word":"to","start":3233.01,"end":3233.0898,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0003189593553543091},{"word":"you","start":3233.0898,"end":3233.25,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01127815991640091},{"word":"once","start":3233.25,"end":3233.49,"confidence":0.99902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.005906455218791962},{"word":"i","start":3233.49,"end":3233.65,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01001669466495514},{"word":"hear","start":3233.65,"end":3233.8098,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.06010192632675171},{"word":"an","start":3233.8098,"end":3233.97,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.021483592689037323},{"word":"update","start":3233.97,"end":3234.3699,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.03144853562116623},{"word":"from","start":3234.3699,"end":3234.6099,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0002768486738204956},{"word":"them","start":3234.6099,"end":3234.77,"confidence":0.9995117,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.01502879336476326},{"word":"is","start":3234.77,"end":3234.93,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.06056296452879906},{"word":"that","start":3234.93,"end":3235.17,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.10344304889440536},{"word":"okay","start":3235.17,"end":3235.665,"confidence":0.95751953,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.04297415912151337},{"word":"give","start":3236.305,"end":3236.545,"confidence":0.9760742,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.005347836762666702},{"word":"you","start":3236.545,"end":3236.625,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.029705554246902462},{"word":"a","start":3236.625,"end":3236.7852,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023199645802378654},{"word":"callback","start":3236.7852,"end":3237.185,"confidence":0.9863281,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.0062838587909936905},{"word":"or","start":3237.185,"end":3237.685,"confidence":0.9614258,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0015879161655902865},{"word":"send","start":3238.385,"end":3238.625,"confidence":0.8691406,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01216305047273636},{"word":"you","start":3238.625,"end":3238.865,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0026019923388957977},{"word":"a","start":3238.865,"end":3238.945,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02671178989112377},{"word":"message","start":3238.945,"end":3239.345,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.013068590313196182},{"word":"here","start":3239.345,"end":3239.5051,"confidence":0.98828125,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.02447979897260666},{"word":"in","start":3239.5051,"end":3239.745,"confidence":0.8183594,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007853437215089798},{"word":"whatsapp","start":3239.745,"end":3240.245,"confidence":0.8959961,"punctuated_word":"WhatsApp","sentiment":"neutral","sentiment_score":0.06767265498638153},{"word":"or","start":3241.345,"end":3241.745,"confidence":0.9770508,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.026001200079917908},{"word":"email","start":3241.745,"end":3242.245,"confidence":0.7648926,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.008265655487775803},{"word":"no","start":3248.4,"end":3248.72,"confidence":0.8791504,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.367078959941864},{"word":"unfortunately","start":3248.72,"end":3249.22,"confidence":0.89038086,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.4566504061222077},{"word":"because","start":3249.5999,"end":3249.8398,"confidence":0.99609375,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4830760061740875},{"word":"we","start":3249.8398,"end":3250.0798,"confidence":0.9951172,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.47690585255622864},{"word":"tried","start":3250.0798,"end":3250.48,"confidence":0.97802734,"punctuated_word":"tried","sentiment":"negative","sentiment_score":-0.4226547181606293},{"word":"two","start":3250.48,"end":3250.8,"confidence":0.9790039,"punctuated_word":"two","sentiment":"negative","sentiment_score":-0.6092689037322998},{"word":"routers","start":3250.8,"end":3251.3,"confidence":0.9980469,"punctuated_word":"routers","sentiment":"negative","sentiment_score":-0.5972035527229309},{"word":"already","start":3251.3599,"end":3251.8599,"confidence":0.99658203,"punctuated_word":"already.","sentiment":"negative","sentiment_score":-0.5345928072929382},{"word":"i","start":3252.3198,"end":3252.48,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5620983839035034},{"word":"think","start":3252.48,"end":3252.72,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.5997788906097412},{"word":"this","start":3252.72,"end":3252.96,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.666431725025177},{"word":"is","start":3252.96,"end":3253.1199,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6469376683235168},{"word":"a","start":3253.1199,"end":3253.28,"confidence":0.96777344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6188932657241821},{"word":"network","start":3253.28,"end":3253.78,"confidence":1.0,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.7037798762321472},{"word":"fault","start":3253.8398,"end":3254.3398,"confidence":0.8195801,"punctuated_word":"fault.","sentiment":"negative","sentiment_score":-0.6177645921707153},{"word":"so","start":3255.2,"end":3255.7,"confidence":0.9970703,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.4063437879085541},{"word":"i'll","start":3255.92,"end":3256.42,"confidence":0.83935547,"punctuated_word":"I'll...","sentiment":"negative","sentiment_score":-0.34776490926742554},{"word":"i'm","start":3257.1199,"end":3257.3599,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.29822444915771484},{"word":"going","start":3257.3599,"end":3257.76,"confidence":0.99902344,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.24491675198078156},{"word":"to","start":3257.76,"end":3257.92,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26675644516944885},{"word":"log","start":3257.92,"end":3258.24,"confidence":1.0,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.25931602716445923},{"word":"a","start":3258.24,"end":3258.4,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29107946157455444},{"word":"ticket","start":3258.4,"end":3258.9,"confidence":0.9797363,"punctuated_word":"ticket.","sentiment":"neutral","sentiment_score":-0.27479287981987},{"word":"i'll","start":3259.28,"end":3259.52,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.15213817358016968},{"word":"raise","start":3259.52,"end":3259.76,"confidence":0.88134766,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.185082346200943},{"word":"this","start":3259.76,"end":3260.0,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19189122319221497},{"word":"to","start":3260.0,"end":3260.16,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17214490473270416},{"word":"the","start":3260.16,"end":3260.3198,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21488811075687408},{"word":"network","start":3260.3198,"end":3260.8,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.20519313216209412},{"word":"team","start":3260.8,"end":3261.2,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.2455071210861206},{"word":"for","start":3261.2,"end":3261.3599,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26877012848854065},{"word":"them","start":3261.3599,"end":3261.5999,"confidence":1.0,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.25932443141937256},{"word":"to","start":3261.5999,"end":3262.065,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3945939242839813},{"word":"further","start":3262.065,"end":3262.545,"confidence":1.0,"punctuated_word":"further","sentiment":"negative","sentiment_score":-0.3520527780056},{"word":"check","start":3262.545,"end":3263.045,"confidence":0.9602051,"punctuated_word":"check.","sentiment":"negative","sentiment_score":-0.3781895041465759},{"word":"yeah","start":3273.185,"end":3273.425,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.17507174611091614},{"word":"i","start":3273.425,"end":3273.7449,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15488043427467346},{"word":"understand","start":3273.7449,"end":3274.2449,"confidence":0.9128418,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.16431960463523865},{"word":"but","start":3275.905,"end":3276.405,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17003825306892395},{"word":"i'll","start":3277.78,"end":3278.02,"confidence":0.8659668,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.2051780670881271},{"word":"need","start":3278.02,"end":3278.18,"confidence":0.984375,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2024119347333908},{"word":"to","start":3278.18,"end":3278.3398,"confidence":0.9482422,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1956966519355774},{"word":"place","start":3278.3398,"end":3278.74,"confidence":0.63720703,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.1692950576543808},{"word":"this","start":3278.74,"end":3278.98,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.203032910823822},{"word":"to","start":3278.98,"end":3279.14,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12797628343105316},{"word":"the","start":3279.14,"end":3279.2998,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.131007120013237},{"word":"network","start":3279.2998,"end":3279.7998,"confidence":0.99316406,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.12813475728034973},{"word":"team","start":3279.8599,"end":3280.3599,"confidence":0.9902344,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.14652571082115173},{"word":"for","start":3282.5798,"end":3282.74,"confidence":0.96240234,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.16281908750534058},{"word":"them","start":3282.74,"end":3282.98,"confidence":0.9580078,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.13773851096630096},{"word":"to","start":3282.98,"end":3283.14,"confidence":0.96240234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21702636778354645},{"word":"have","start":3283.14,"end":3283.38,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.24224993586540225},{"word":"a","start":3283.38,"end":3283.46,"confidence":0.81591797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20216809213161469},{"word":"check","start":3283.46,"end":3283.96,"confidence":0.82299805,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.14275237917900083},{"word":"actually","start":3287.5398,"end":3288.02,"confidence":0.8105469,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.05570276826620102},{"word":"for","start":3288.02,"end":3288.18,"confidence":0.9550781,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04605591297149658},{"word":"the","start":3288.18,"end":3288.68,"confidence":0.6074219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03838455677032471},{"word":"actually","start":3290.385,"end":3290.4307,"confidence":0.6837158,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.14611226320266724},{"word":"for","start":3290.4307,"end":3290.4766,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.26197201013565063},{"word":"the","start":3290.4766,"end":3290.5222,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24998429417610168},{"word":"estimated","start":3290.5222,"end":3290.5679,"confidence":0.9921875,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.25700700283050537},{"word":"time","start":3290.5679,"end":3290.6135,"confidence":0.9970703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.20384596288204193},{"word":"of","start":3290.6135,"end":3290.6594,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27426621317863464},{"word":"restoration","start":3290.6594,"end":3290.705,"confidence":0.82006836,"punctuated_word":"restoration,","sentiment":"neutral","sentiment_score":-0.24243208765983584},{"word":"i","start":3290.705,"end":3291.205,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3108172118663788},{"word":"cannot","start":3291.2651,"end":3291.7651,"confidence":0.9970703,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.3544465899467468},{"word":"guarantee","start":3291.905,"end":3292.405,"confidence":0.9970703,"punctuated_word":"guarantee","sentiment":"neutral","sentiment_score":-0.23769932985305783},{"word":"you","start":3292.465,"end":3292.7852,"confidence":0.7976074,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.27441084384918213},{"word":"but","start":3292.7852,"end":3293.2852,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.26203954219818115},{"word":"i'll","start":3293.985,"end":3294.225,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.17962901294231415},{"word":"monitor","start":3294.225,"end":3294.705,"confidence":0.99902344,"punctuated_word":"monitor","sentiment":"neutral","sentiment_score":-0.17938509583473206},{"word":"the","start":3294.705,"end":3294.865,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15281884372234344},{"word":"ticket","start":3294.865,"end":3295.365,"confidence":0.9970703,"punctuated_word":"ticket","sentiment":"neutral","sentiment_score":-0.1310136318206787},{"word":"so","start":3296.465,"end":3296.705,"confidence":0.8461914,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.17844779789447784},{"word":"that","start":3296.705,"end":3297.0251,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.16359800100326538},{"word":"once","start":3297.0251,"end":3297.2651,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.1321895718574524},{"word":"i","start":3297.2651,"end":3297.425,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13857877254486084},{"word":"receive","start":3297.425,"end":3297.8252,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.11039640009403227},{"word":"an","start":3297.8252,"end":3297.985,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.12038304656744005},{"word":"update","start":3297.985,"end":3298.465,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.0722963958978653},{"word":"and","start":3298.465,"end":3298.965,"confidence":0.79296875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13678158819675446},{"word":"once","start":3299.345,"end":3299.665,"confidence":0.9980469,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.14054720103740692},{"word":"the","start":3299.665,"end":3299.8252,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20049627125263217},{"word":"internet","start":3299.8252,"end":3300.3252,"confidence":0.9667969,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.24759803712368011},{"word":"is","start":3300.385,"end":3300.72,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18555954098701477},{"word":"restored","start":3300.8,"end":3301.2,"confidence":0.89086914,"punctuated_word":"restored,","sentiment":"neutral","sentiment_score":-0.1464127153158188},{"word":"i'll","start":3301.2,"end":3301.5999,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1914564073085785},{"word":"get","start":3301.5999,"end":3301.84,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.13993361592292786},{"word":"back","start":3301.84,"end":3302.0,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1956539750099182},{"word":"to","start":3302.0,"end":3302.5,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.271854043006897},{"word":"you","start":3307.1199,"end":3307.6199,"confidence":0.83862305,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1746290922164917},{"word":"yeah","start":3314.56,"end":3315.015,"confidence":0.92041016,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05171379819512367},{"word":"that's","start":3315.255,"end":3315.4949,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.13159656524658203},{"word":"correct","start":3315.4949,"end":3315.9749,"confidence":0.9890137,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.1562018841505051},{"word":"but","start":3315.9749,"end":3316.295,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02895333617925644},{"word":"since","start":3316.295,"end":3316.615,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.17297199368476868},{"word":"this","start":3316.615,"end":3316.855,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.20416319370269775},{"word":"is","start":3316.855,"end":3316.9348,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1804887652397156},{"word":"a","start":3316.9348,"end":3317.1748,"confidence":0.8496094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2779276967048645},{"word":"network","start":3317.1748,"end":3317.6548,"confidence":0.99902344,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.35119861364364624},{"word":"fault","start":3317.6548,"end":3318.1548,"confidence":0.9890137,"punctuated_word":"fault,","sentiment":"neutral","sentiment_score":-0.2789369821548462},{"word":"we're","start":3319.015,"end":3319.255,"confidence":1.0,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.27888351678848267},{"word":"going","start":3319.255,"end":3319.575,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.3098548352718353},{"word":"to","start":3319.575,"end":3319.815,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.31654679775238037},{"word":"raise","start":3319.815,"end":3320.055,"confidence":0.8540039,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.32199472188949585},{"word":"it","start":3320.055,"end":3320.555,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2967163920402527},{"word":"because","start":3320.6948,"end":3321.095,"confidence":0.7163086,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2394733428955078},{"word":"we","start":3321.095,"end":3321.595,"confidence":0.99902344,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4033137559890747},{"word":"exhausted","start":3322.855,"end":3323.355,"confidence":0.8647461,"punctuated_word":"exhausted","sentiment":"negative","sentiment_score":-0.4297023415565491},{"word":"all","start":3323.4949,"end":3323.7349,"confidence":1.0,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.4733108878135681},{"word":"our","start":3323.7349,"end":3324.2349,"confidence":0.9980469,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.4668692350387573},{"word":"efforts","start":3324.535,"end":3325.035,"confidence":0.8388672,"punctuated_word":"efforts","sentiment":"negative","sentiment_score":-0.37263593077659607},{"word":"in","start":3325.095,"end":3325.255,"confidence":0.8510742,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.403614342212677},{"word":"the","start":3325.255,"end":3325.335,"confidence":0.8642578,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3672964870929718},{"word":"venues","start":3325.335,"end":3325.835,"confidence":0.9838867,"punctuated_word":"venues","sentiment":"neutral","sentiment_score":-0.21339577436447144},{"word":"configuring","start":3327.015,"end":3327.515,"confidence":0.9741211,"punctuated_word":"configuring","sentiment":"neutral","sentiment_score":-0.2001720666885376},{"word":"the","start":3327.6548,"end":3327.8948,"confidence":0.87597656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3124025762081146},{"word":"router","start":3327.8948,"end":3328.3948,"confidence":0.78564453,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.22921133041381836},{"word":"but","start":3329.9749,"end":3330.36,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.22094278037548065},{"word":"still","start":3330.52,"end":3330.76,"confidence":0.9921875,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4965631067752838},{"word":"doesn't","start":3330.76,"end":3331.1602,"confidence":0.9890137,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4779672622680664},{"word":"work","start":3331.1602,"end":3331.56,"confidence":0.8623047,"punctuated_word":"work.","sentiment":"negative","sentiment_score":-0.3949112296104431},{"word":"so","start":3331.56,"end":3331.8,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.19931626319885257},{"word":"we'll","start":3331.8,"end":3332.12,"confidence":0.7854004,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.23666790127754211},{"word":"need","start":3332.12,"end":3332.36,"confidence":0.9941406,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.22207453846931455},{"word":"to","start":3332.36,"end":3332.4402,"confidence":0.93115234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.23873452842235565},{"word":"raise","start":3332.4402,"end":3332.76,"confidence":0.7636719,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.2310754656791687},{"word":"this","start":3332.76,"end":3333.0,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2930888831615448},{"word":"to","start":3333.0,"end":3333.1602,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.189177468419075},{"word":"the","start":3333.1602,"end":3333.32,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17727096378803253},{"word":"network","start":3333.32,"end":3333.8,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.1620398312807083},{"word":"team","start":3333.8,"end":3334.12,"confidence":0.9970703,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.1893419623374939},{"word":"now","start":3334.12,"end":3334.62,"confidence":0.99902344,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.15845997631549835},{"word":"to","start":3335.9602,"end":3336.2002,"confidence":0.9819336,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12977004051208496},{"word":"further","start":3336.2002,"end":3336.6,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.037234582006931305},{"word":"check","start":3336.6,"end":3337.1,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.03914621472358704},{"word":"supa","start":3338.36,"end":3338.76,"confidence":0.7495117,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.03965338319540024},{"word":"network","start":3338.76,"end":3339.26,"confidence":0.70532227,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.04130496829748154},{"word":"yeah","start":3345.915,"end":3346.415,"confidence":0.8930664,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08010245859622955},{"word":"and","start":3346.955,"end":3347.455,"confidence":0.68115234,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1776159554719925},{"word":"i'll","start":3348.555,"end":3348.715,"confidence":0.8654785,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.24465171992778775},{"word":"give","start":3348.715,"end":3348.955,"confidence":0.9970703,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.23523657023906708},{"word":"you","start":3348.955,"end":3349.115,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27534759044647217},{"word":"a","start":3349.115,"end":3349.2751,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18606175482273105},{"word":"callback","start":3349.2751,"end":3349.7751,"confidence":0.9863281,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.10580369830131532},{"word":"once","start":3350.715,"end":3351.0352,"confidence":0.97998047,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.08490327000617981},{"word":"there's","start":3351.0352,"end":3351.435,"confidence":0.81103516,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.07741375267505646},{"word":"an","start":3351.435,"end":3351.595,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03149237856268883},{"word":"update","start":3351.595,"end":3352.095,"confidence":0.9980469,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":0.04111889749765396},{"word":"mhmm","start":3352.395,"end":3352.715,"confidence":0.86291504,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.011050519533455372},{"word":"yeah","start":3352.715,"end":3353.215,"confidence":0.87060547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03322761878371239},{"word":"yeah","start":3359.7102,"end":3360.2102,"confidence":0.7937012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.18801644444465637},{"word":"yeah","start":3366.35,"end":3366.85,"confidence":0.640625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10959211736917496},{"word":"yeah","start":3379.7449,"end":3380.2449,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.156866192817688},{"word":"actually","start":3380.625,"end":3381.125,"confidence":0.9597168,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.18887022137641907},{"word":"we","start":3381.265,"end":3381.4248,"confidence":0.9428711,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.21377283334732056},{"word":"have","start":3381.4248,"end":3381.7449,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19268926978111267},{"word":"twenty","start":3381.7449,"end":3382.1448,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.15950879454612732},{"word":"four","start":3382.1448,"end":3382.305,"confidence":0.9970703,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.16134989261627197},{"word":"hours","start":3382.305,"end":3382.805,"confidence":0.9980469,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.15491220355033877},{"word":"this","start":3382.9448,"end":3383.4448,"confidence":0.27026367,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.19772538542747495},{"word":"support","start":3383.505,"end":3384.005,"confidence":0.7392578,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":-0.15944966673851013},{"word":"like","start":3384.7,"end":3385.18,"confidence":0.984375,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1829495280981064},{"word":"troubleshooting","start":3385.18,"end":3385.68,"confidence":0.9020996,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":-0.15742221474647522},{"word":"the","start":3385.82,"end":3385.98,"confidence":0.93359375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2134323418140411},{"word":"issue","start":3385.98,"end":3386.48,"confidence":0.9094238,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":-0.15558375418186188},{"word":"but","start":3387.1,"end":3387.4202,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.16040855646133423},{"word":"in","start":3387.4202,"end":3387.58,"confidence":0.94189453,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.24939769506454468},{"word":"your","start":3387.58,"end":3387.82,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2470766007900238},{"word":"case","start":3387.82,"end":3388.22,"confidence":0.99658203,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.23876021802425385},{"word":"we","start":3388.22,"end":3388.3801,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.28219011425971985},{"word":"need","start":3388.3801,"end":3388.54,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.29303327202796936},{"word":"to","start":3388.54,"end":3388.78,"confidence":0.99609375,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3333494961261749},{"word":"raise","start":3388.78,"end":3389.02,"confidence":0.8442383,"punctuated_word":"raise","sentiment":"neutral","sentiment_score":-0.26717716455459595},{"word":"this","start":3389.02,"end":3389.26,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3061707317829132},{"word":"to","start":3389.26,"end":3389.4202,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21715380251407623},{"word":"the","start":3389.4202,"end":3389.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2061057686805725},{"word":"network","start":3389.58,"end":3390.06,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.17455029487609863},{"word":"team","start":3390.06,"end":3390.56,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.2232375293970108},{"word":"because","start":3392.1401,"end":3392.6401,"confidence":0.7998047,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2402050495147705},{"word":"troubleshooting","start":3394.3801,"end":3394.8801,"confidence":0.9995117,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":-0.314963161945343},{"word":"did","start":3395.18,"end":3395.4202,"confidence":1.0,"punctuated_word":"did","sentiment":"negative","sentiment_score":-0.4497678875923157},{"word":"not","start":3395.4202,"end":3395.6602,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3517340421676636},{"word":"work","start":3395.6602,"end":3396.1602,"confidence":0.97631836,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.26162922382354736},{"word":"that's","start":3398.9849,"end":3399.305,"confidence":0.7114258,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.051606595516204834},{"word":"why","start":3399.305,"end":3399.805,"confidence":0.9082031,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.04891147464513779},{"word":"yeah","start":3402.7449,"end":3403.2449,"confidence":0.97924805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038370631635189056},{"word":"i","start":3403.7048,"end":3404.2048,"confidence":0.9658203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04241328686475754},{"word":"think","start":3404.265,"end":3404.665,"confidence":0.9980469,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.04403997212648392},{"word":"so","start":3404.665,"end":3405.145,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.03502773866057396},{"word":"because","start":3405.145,"end":3405.645,"confidence":0.40795898,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.030668865889310837},{"word":"we","start":3406.425,"end":3406.665,"confidence":0.96875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.051747437566518784},{"word":"tested","start":3406.665,"end":3407.165,"confidence":0.9980469,"punctuated_word":"tested","sentiment":"neutral","sentiment_score":0.03222307935357094},{"word":"two","start":3407.2249,"end":3407.4648,"confidence":0.9970703,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.01861419528722763},{"word":"routers","start":3407.4648,"end":3407.945,"confidence":0.99902344,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":0.007844895124435425},{"word":"already","start":3407.945,"end":3408.445,"confidence":0.8991699,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.02146017551422119},{"word":"so","start":3412.4402,"end":3412.76,"confidence":0.921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04596354067325592},{"word":"this","start":3412.76,"end":3413.0,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.049340326339006424},{"word":"is","start":3413.0,"end":3413.5,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07702353596687317},{"word":"the","start":3414.12,"end":3414.36,"confidence":0.44262695,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0998077392578125},{"word":"back","start":3414.36,"end":3414.6802,"confidence":0.6870117,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1069488599896431},{"word":"end","start":3414.6802,"end":3414.84,"confidence":0.97265625,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.01454901322722435},{"word":"team","start":3414.84,"end":3415.34,"confidence":0.8618164,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.012673025950789452},{"word":"yeah","start":3416.36,"end":3416.86,"confidence":0.8654785,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03561682999134064},{"word":"yeah","start":3419.08,"end":3419.58,"confidence":0.7980957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014970676973462105},{"word":"i'll","start":3421.56,"end":3421.8,"confidence":0.9338379,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.025068027898669243},{"word":"get","start":3421.8,"end":3422.12,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.021419480443000793},{"word":"back","start":3422.12,"end":3422.36,"confidence":0.7919922,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.014164410531520844},{"word":"to","start":3422.36,"end":3422.4402,"confidence":0.8701172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03206305950880051},{"word":"you","start":3422.4402,"end":3422.84,"confidence":0.95703125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015304364264011385},{"word":"asap","start":3422.84,"end":3423.34,"confidence":0.8041992,"punctuated_word":"ASAP.","sentiment":"neutral","sentiment_score":0.020772546529769897},{"word":"maybe","start":3424.975,"end":3425.475,"confidence":0.97314453,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.07112129032611847},{"word":"via","start":3425.695,"end":3426.175,"confidence":0.9921875,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.0741952657699585},{"word":"email","start":3426.175,"end":3426.655,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09275098890066148},{"word":"or","start":3426.655,"end":3427.055,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.06765678524971008},{"word":"phone","start":3427.055,"end":3427.375,"confidence":0.97265625,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.06263813376426697},{"word":"call","start":3427.375,"end":3427.875,"confidence":0.99316406,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.09608735144138336},{"word":"again","start":3428.4949,"end":3428.9949,"confidence":0.9030762,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.09847011417150496},{"word":"okay","start":3433.375,"end":3433.775,"confidence":0.81103516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09700936824083328},{"word":"yeah","start":3433.775,"end":3434.275,"confidence":0.9379883,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07819212973117828},{"word":"thank","start":3437.295,"end":3437.535,"confidence":0.79052734,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4273569583892822},{"word":"you","start":3437.535,"end":3437.695,"confidence":0.9855957,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.38813748955726624},{"word":"sir","start":3437.695,"end":3438.195,"confidence":0.9970703,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.3582035005092621},{"word":"just","start":3438.29,"end":3438.45,"confidence":0.9873047,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.2140694558620453},{"word":"keep","start":3438.45,"end":3438.69,"confidence":1.0,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.1994011104106903},{"word":"your","start":3438.69,"end":3438.8499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10944145917892456},{"word":"lines","start":3438.8499,"end":3439.17,"confidence":0.99316406,"punctuated_word":"lines","sentiment":"neutral","sentiment_score":0.12375681102275848},{"word":"open","start":3439.17,"end":3439.67,"confidence":0.8334961,"punctuated_word":"open.","sentiment":"neutral","sentiment_score":0.11139176040887833},{"word":"if","start":3439.73,"end":3439.97,"confidence":0.78515625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0018754228949546816},{"word":"ever","start":3439.97,"end":3440.45,"confidence":0.7553711,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.013893451541662216},{"word":"you'd","start":3440.45,"end":3440.95,"confidence":0.67333984,"punctuated_word":"you'd...","sentiment":"neutral","sentiment_score":-0.0006849118508398533},{"word":"mhmm","start":3441.41,"end":3441.91,"confidence":0.973999,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009253622964024544},{"word":"yeah","start":3449.0898,"end":3449.5898,"confidence":0.8342285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017354942858219147},{"word":"i'll","start":3451.49,"end":3451.73,"confidence":0.91625977,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0034452478867024183},{"word":"get","start":3451.73,"end":3452.05,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.032649919390678406},{"word":"back","start":3452.05,"end":3452.3699,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04938105121254921},{"word":"to","start":3452.3699,"end":3452.53,"confidence":0.9160156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04314614459872246},{"word":"you","start":3452.53,"end":3453.03,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.053229592740535736},{"word":"for","start":3453.4949,"end":3453.9949,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06617545336484909},{"word":"the","start":3454.295,"end":3454.535,"confidence":0.9243164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08801993727684021},{"word":"network","start":3454.535,"end":3455.035,"confidence":0.9223633,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.06435593962669373},{"word":"team","start":3455.095,"end":3455.575,"confidence":0.5605469,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.03657301887869835},{"word":"response","start":3455.575,"end":3456.075,"confidence":0.99609375,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.10734554380178452},{"word":"and","start":3456.2148,"end":3456.7148,"confidence":0.9394531,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06749282032251358},{"word":"for","start":3456.775,"end":3457.275,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06139351800084114},{"word":"further","start":3457.4148,"end":3457.8948,"confidence":0.9951172,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.07249139249324799},{"word":"troubleshooting","start":3457.8948,"end":3458.3948,"confidence":0.7548828,"punctuated_word":"troubleshooting","sentiment":"neutral","sentiment_score":0.07665048539638519},{"word":"if","start":3458.615,"end":3458.9348,"confidence":0.80566406,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.030088301748037335},{"word":"ever","start":3458.9348,"end":3459.4348,"confidence":1.0,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.030198700726032257},{"word":"we","start":3459.8948,"end":3460.1348,"confidence":0.7602539,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0039006471633911137},{"word":"need","start":3460.1348,"end":3460.295,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.006075479090213776},{"word":"to","start":3460.295,"end":3460.4548,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.004224177449941635},{"word":"do","start":3460.4548,"end":3460.615,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.001711130142211914},{"word":"something","start":3460.615,"end":3461.015,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.006681706756353378},{"word":"on","start":3461.015,"end":3461.255,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.040477313101291656},{"word":"your","start":3461.255,"end":3461.4148,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.004164163023233414},{"word":"end","start":3461.4148,"end":3461.9148,"confidence":0.9321289,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.03531195968389511},{"word":"but","start":3465.4148,"end":3465.9148,"confidence":0.8588867,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0050174761563539505},{"word":"just","start":3466.2148,"end":3466.535,"confidence":0.9301758,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.028992872685194016},{"word":"keep","start":3466.535,"end":3466.9348,"confidence":0.7529297,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.01601773127913475},{"word":"this","start":3466.9348,"end":3467.34,"confidence":0.94189453,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02955673262476921},{"word":"job","start":3476.78,"end":3477.28,"confidence":0.93896484,"punctuated_word":"job.","sentiment":"neutral","sentiment_score":-0.1895650029182434},{"word":"yeah","start":3480.1401,"end":3480.6401,"confidence":0.7705078,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06238086521625519},{"word":"mhmm","start":3486.105,"end":3486.605,"confidence":0.98742676,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05132438614964485},{"word":"yeah","start":3491.785,"end":3492.105,"confidence":0.95947266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0406343974173069},{"word":"i","start":3492.105,"end":3492.1848,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02310555055737495},{"word":"understand","start":3492.1848,"end":3492.6848,"confidence":0.9946289,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.02298678830265999},{"word":"but","start":3493.9448,"end":3494.345,"confidence":0.74902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02642818912863731},{"word":"before","start":3494.345,"end":3494.845,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.043505262583494186},{"word":"we","start":3494.9048,"end":3495.4048,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03470795229077339},{"word":"end","start":3496.79,"end":3497.03,"confidence":0.99902344,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.014129672199487686},{"word":"this","start":3497.03,"end":3497.3901,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013621076941490172},{"word":"call","start":3497.3901,"end":3497.75,"confidence":0.9946289,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.02125704661011696},{"word":"is","start":3497.75,"end":3497.99,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04184965789318085},{"word":"it","start":3497.99,"end":3498.15,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006354358047246933},{"word":"okay","start":3498.15,"end":3498.47,"confidence":1.0,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.02160973846912384},{"word":"if","start":3498.47,"end":3498.63,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.00968801975250244},{"word":"we","start":3498.63,"end":3498.95,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0016346834599971771},{"word":"bring","start":3498.95,"end":3499.3499,"confidence":1.0,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.018993668258190155},{"word":"back","start":3499.3499,"end":3499.8499,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0013008639216423037},{"word":"the","start":3500.63,"end":3500.8699,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014628123492002487},{"word":"router","start":3500.8699,"end":3501.3499,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02362845838069916},{"word":"that","start":3501.3499,"end":3501.51,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0070015862584114075},{"word":"we","start":3501.51,"end":3501.75,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.004070490598678589},{"word":"provided","start":3501.75,"end":3502.25,"confidence":0.85302734,"punctuated_word":"provided?","sentiment":"neutral","sentiment_score":0.008990265429019928},{"word":"like","start":3502.71,"end":3503.1099,"confidence":0.97436523,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.003146650269627571},{"word":"connect","start":3503.1099,"end":3503.51,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.0036877207458019257},{"word":"that","start":3503.51,"end":3503.67,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0037394575774669647},{"word":"one","start":3503.67,"end":3503.99,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.007418438792228699},{"word":"until","start":3503.99,"end":3504.39,"confidence":0.9941406,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.005755122750997543},{"word":"the","start":3504.39,"end":3504.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014282256364822388},{"word":"issue","start":3504.63,"end":3504.95,"confidence":0.94189453,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.037808120250701904},{"word":"is","start":3504.95,"end":3505.45,"confidence":0.91845703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0093391090631485},{"word":"resolved","start":3505.51,"end":3506.01,"confidence":0.99121094,"punctuated_word":"resolved","sentiment":"neutral","sentiment_score":-0.02601110190153122},{"word":"so","start":3507.83,"end":3508.07,"confidence":0.83935547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.015182346105575562},{"word":"that","start":3508.07,"end":3508.23,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0020991601049900055},{"word":"we","start":3508.23,"end":3508.47,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0012049302458763125},{"word":"can","start":3508.47,"end":3508.71,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.005482342094182968},{"word":"check","start":3508.71,"end":3509.175,"confidence":0.7836914,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":-0.004356913268566132},{"word":"yeah","start":3514.935,"end":3515.415,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017336873337626457},{"word":"put","start":3515.415,"end":3515.655,"confidence":0.8769531,"punctuated_word":"Put","sentiment":"neutral","sentiment_score":-0.02192581072449684},{"word":"it","start":3515.655,"end":3515.895,"confidence":0.984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.027453087270259857},{"word":"back","start":3515.895,"end":3516.375,"confidence":0.9885254,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.01777227781713009},{"word":"mhmm","start":3516.375,"end":3516.875,"confidence":0.88586426,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.002164720557630062},{"word":"the","start":3516.935,"end":3517.2551,"confidence":0.98535156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.001583646982908249},{"word":"new","start":3517.2551,"end":3517.575,"confidence":0.9951172,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.016930006444454193},{"word":"router","start":3517.575,"end":3518.075,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.0046935491263866425},{"word":"and","start":3519.0151,"end":3519.5151,"confidence":0.6821289,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005571175366640091},{"word":"the","start":3519.975,"end":3520.215,"confidence":0.6870117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0002241171896457672},{"word":"gray","start":3520.215,"end":3520.455,"confidence":0.9741211,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":0.011401791125535963},{"word":"cable","start":3520.455,"end":3520.955,"confidence":0.9980469,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.006957611069083214},{"word":"again","start":3522.39,"end":3522.89,"confidence":0.9926758,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.007101122289896011},{"word":"mhmm","start":3524.47,"end":3524.97,"confidence":0.913208,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.016083095222711563},{"word":"mhmm","start":3534.55,"end":3534.8,"confidence":0.8951416,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.06780355423688889},{"word":"mhmm","start":3534.8,"end":3535.215,"confidence":0.8753662,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07302044332027435},{"word":"it","start":3535.7751,"end":3536.0151,"confidence":0.6357422,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.1506381332874298},{"word":"stopped","start":3536.0151,"end":3536.495,"confidence":0.9453125,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.12411101907491684},{"word":"working","start":3536.495,"end":3536.995,"confidence":0.81762695,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.19086498022079468},{"word":"yeah","start":3547.0552,"end":3547.2952,"confidence":0.91137695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.16762331128120422},{"word":"we","start":3547.2952,"end":3547.5352,"confidence":0.97802734,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.17571328580379486},{"word":"understand","start":3547.5352,"end":3548.0352,"confidence":0.9980469,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.16696971654891968},{"word":"we","start":3551.0798,"end":3551.3198,"confidence":0.9951172,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.17599338293075562},{"word":"apologize","start":3551.3198,"end":3551.8198,"confidence":0.7294922,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.17132936418056488},{"word":"we","start":3552.3599,"end":3552.5999,"confidence":0.6826172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10173807293176652},{"word":"apologize","start":3552.5999,"end":3553.0798,"confidence":1.0,"punctuated_word":"apologize","sentiment":"neutral","sentiment_score":-0.1554882526397705},{"word":"for","start":3553.0798,"end":3553.24,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19932302832603457},{"word":"the","start":3553.24,"end":3553.48,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2220402359962463},{"word":"inconvenience","start":3553.48,"end":3553.98,"confidence":0.99902344,"punctuated_word":"inconvenience.","sentiment":"neutral","sentiment_score":-0.20662035048007965},{"word":"please","start":3555.16,"end":3555.4,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.08862006664276123},{"word":"do","start":3555.4,"end":3555.64,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04032496362924576},{"word":"know","start":3555.64,"end":3555.88,"confidence":0.99316406,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07236994802951813},{"word":"that","start":3555.88,"end":3556.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07986010611057281},{"word":"i'm","start":3556.2,"end":3556.7,"confidence":0.9760742,"punctuated_word":"I'm...","sentiment":"neutral","sentiment_score":-0.06133348122239113},{"word":"be","start":3556.92,"end":3557.0798,"confidence":0.99316406,"punctuated_word":"Be","sentiment":"neutral","sentiment_score":0.008257485926151276},{"word":"on","start":3557.0798,"end":3557.24,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03488655388355255},{"word":"top","start":3557.24,"end":3557.48,"confidence":1.0,"punctuated_word":"top","sentiment":"neutral","sentiment_score":0.02969348430633545},{"word":"of","start":3557.48,"end":3557.64,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04476895183324814},{"word":"this","start":3557.64,"end":3557.88,"confidence":0.86328125,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.03792192786931992},{"word":"and","start":3557.88,"end":3558.2,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.059903617948293686},{"word":"i'll","start":3558.2,"end":3558.44,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07286418229341507},{"word":"get","start":3558.44,"end":3558.68,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05446482822299003},{"word":"back","start":3558.68,"end":3558.92,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.046211324632167816},{"word":"to","start":3558.92,"end":3559.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.047712065279483795},{"word":"you","start":3559.0,"end":3559.5,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.033071041107177734},{"word":"as","start":3560.68,"end":3560.8398,"confidence":0.7524414,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.020447224378585815},{"word":"i","start":3560.8398,"end":3561.0,"confidence":0.4013672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0033277198672294617},{"word":"have","start":3561.0,"end":3561.24,"confidence":0.57910156,"punctuated_word":"have...","sentiment":"neutral","sentiment_score":-0.01999550685286522},{"word":"once","start":3561.24,"end":3561.48,"confidence":0.90527344,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":-0.010337475687265396},{"word":"i","start":3561.48,"end":3561.64,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.022395171225070953},{"word":"hear","start":3561.64,"end":3561.7998,"confidence":0.99609375,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.000682532787322998},{"word":"an","start":3561.7998,"end":3561.96,"confidence":0.9902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.00442136824131012},{"word":"update","start":3561.96,"end":3562.44,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.015733979642391205},{"word":"and","start":3562.44,"end":3562.94,"confidence":0.7470703,"punctuated_word":"and...","sentiment":"neutral","sentiment_score":-0.019694145768880844},{"word":"if","start":3563.495,"end":3563.575,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.01663168892264366},{"word":"the","start":3563.575,"end":3563.815,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006828971207141876},{"word":"issue's","start":3563.815,"end":3564.135,"confidence":0.7434082,"punctuated_word":"issue's","sentiment":"neutral","sentiment_score":-0.0052638426423072815},{"word":"been","start":3564.135,"end":3564.455,"confidence":0.99316406,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.023305661976337433},{"word":"resolved","start":3564.455,"end":3564.955,"confidence":0.94970703,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":-0.007626578211784363},{"word":"okay","start":3569.175,"end":3569.675,"confidence":0.982666,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.16678562760353088},{"word":"okay","start":3569.895,"end":3570.395,"confidence":0.89404297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07585518062114716},{"word":"the","start":3573.095,"end":3573.575,"confidence":0.9970703,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.07530893385410309},{"word":"router","start":3573.575,"end":3574.075,"confidence":0.6574707,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.08532314002513885},{"word":"the","start":3574.135,"end":3574.295,"confidence":0.9921875,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.08189481496810913},{"word":"new","start":3574.295,"end":3574.5352,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.09333477914333344},{"word":"router","start":3574.5352,"end":3575.0352,"confidence":0.98339844,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.0718005895614624},{"word":"yeah","start":3577.975,"end":3578.475,"confidence":0.9641113,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08103914558887482},{"word":"and","start":3578.81,"end":3579.29,"confidence":0.8720703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06343402713537216},{"word":"on","start":3579.29,"end":3579.53,"confidence":0.5151367,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.06234321370720863},{"word":"to","start":3579.53,"end":3579.69,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07724520564079285},{"word":"the","start":3579.69,"end":3580.19,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07483699172735214},{"word":"first","start":3580.25,"end":3580.65,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.06672541797161102},{"word":"port","start":3580.65,"end":3581.15,"confidence":0.9980469,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.07565633952617645},{"word":"again","start":3581.85,"end":3582.33,"confidence":0.7866211,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.06263826787471771},{"word":"please","start":3582.33,"end":3582.83,"confidence":0.9807129,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.05417313054203987},{"word":"yeah","start":3587.85,"end":3588.17,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.042225610464811325},{"word":"port","start":3588.17,"end":3588.65,"confidence":0.98535156,"punctuated_word":"Port","sentiment":"neutral","sentiment_score":0.05247918888926506},{"word":"one","start":3588.65,"end":3589.15,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.055677302181720734},{"word":"okay","start":3592.25,"end":3592.75,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10080856829881668},{"word":"okay","start":3597.355,"end":3597.675,"confidence":0.95703125,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.1227513998746872},{"word":"then","start":3597.675,"end":3598.175,"confidence":0.8613281,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.14328408241271973},{"word":"bye","start":3598.635,"end":3598.875,"confidence":0.9038086,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17100746929645538},{"word":"for","start":3598.875,"end":3599.195,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15549270808696747},{"word":"now","start":3599.195,"end":3599.695,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.17311961948871613},{"word":"thank","start":3601.195,"end":3601.515,"confidence":0.9316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43797168135643005},{"word":"you","start":3601.515,"end":3602.015,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.474328339099884},{"word":"yeah","start":3604.475,"end":3604.975,"confidence":0.8898926,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.20011597871780396},{"word":"thank","start":3606.16,"end":3606.32,"confidence":0.87158203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3918890953063965},{"word":"you","start":3606.32,"end":3606.82,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.08042766153812408},{"word":"mhmm","start":3610.7202,"end":3611.2202,"confidence":0.914917,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.16896101832389832},{"word":"yeah","start":3615.12,"end":3615.44,"confidence":0.8762207,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1383209526538849},{"word":"i","start":3615.44,"end":3615.6,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08665727078914642},{"word":"understand","start":3615.6,"end":3616.1,"confidence":0.9482422,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.11403504759073256},{"word":"but","start":3616.8801,"end":3617.3801,"confidence":0.93359375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.03965053707361221},{"word":"i","start":3617.76,"end":3617.92,"confidence":0.90283203,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4496203660964966},{"word":"assure","start":3617.92,"end":3618.4,"confidence":0.8232422,"punctuated_word":"assure","sentiment":"positive","sentiment_score":0.37563133239746094},{"word":"you","start":3618.4,"end":3618.56,"confidence":0.76660156,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.21873125433921817},{"word":"i'll","start":3618.56,"end":3618.64,"confidence":0.9765625,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.20078228414058685},{"word":"get","start":3618.64,"end":3618.879,"confidence":0.77685547,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.16408172249794006},{"word":"back","start":3618.959,"end":3619.0388,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.1750800609588623},{"word":"to","start":3619.0388,"end":3619.5388,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13895584642887115},{"word":"you","start":3621.919,"end":3622.0789,"confidence":0.97753906,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5812370777130127},{"word":"i'll","start":3622.0789,"end":3622.399,"confidence":0.95947266,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21981516480445865},{"word":"give","start":3622.399,"end":3622.639,"confidence":0.99121094,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.20555053651332855},{"word":"the","start":3622.639,"end":3622.7988,"confidence":0.43066406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1638212949037552},{"word":"callback","start":3622.7988,"end":3623.199,"confidence":0.8730469,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.17404234409332275},{"word":"again","start":3623.199,"end":3623.679,"confidence":0.9848633,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.1597338765859604},{"word":"okay","start":3623.679,"end":3623.999,"confidence":0.8737793,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21602459251880649},{"word":"you're","start":3623.999,"end":3624.239,"confidence":0.99853516,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.3800660073757171},{"word":"welcome","start":3624.239,"end":3624.739,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4722779393196106},{"word":"bye","start":3624.959,"end":3625.2788,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.46987560391426086},{"word":"for","start":3625.2788,"end":3625.439,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6414145827293396},{"word":"now","start":3625.439,"end":3625.939,"confidence":0.99853516,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.5578086972236633}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel. Yeah. Hello.\n\nMhmm. Mhmm. Mhmm. Yeah. Because right now it's connected to the first port.\n\nRight? The LAN one. Yeah. This is at the back of your router. Okay.\n\nOkay. Is the lights on the router flashing after you change it. Mhmm. Okay. Alright.\n\nHow about the other end of the kit, the NTT box? Is it color green or color red as well? All green at the box. Yeah. Mhmm.\n\nYeah. Yeah. Can you take a picture, please, for me to have your reference as well? Yeah. Same with them.\n\nOkay. Let me just have a look. Okay. I see. Is this gray cable, is this the one you're using ever since?\n\nThere's no other cable? Because usually the yell... The color of the cable should be yellow. Yeah. But is this the one that you're using?\n\nYeah. Yeah. Look cable. Okay. And that yellow cable is working fine?\n\nHave you used that before? Okay. Okay. Hang on. Let me just check.\n\nLet's just use the gray cable for the meantime. Then... Yeah. Yeah. Correct.\n\nK. Do you have your Can we try to access the router's interface on your laptop? Yeah. Mhmm. Sorry.\n\nWhat is it? The router? Okay. Can we please press... Yeah.\n\nCan we please press the reset button first on the router? How long? Yeah. For thirty thirty seconds. Yeah.\n\nPress and hold that button for thirty seconds because the router starts to... Let me know once the router lights are back on and stable. Okay. Mhmm. Yeah.\n\nYou can... Yes. Yes, ma'am. Stable. Right?\n\nOkay. Can we try to connect? Yeah. Let's now connect to the router. Okay.\n\nMhmm. Okay. Is there a chain... Mhmm. Okay.\n\nYeah. Let's just wait for it. No. No need for it to turn... Switch on and off this.\n\nThe Wi Fi name can be back to its default name, which is on the back of your router. It's atenda underscore 82E1 5 4. Yeah. Okay. Okay.\n\nCan we try to switch it off, then switch it back on? But actually... Yeah. But actually, you don't need to do that anymore, but since we cannot connect. Okay.\n\nYeah. Can we switch it off then switch it back on? It's showing now. Okay. Okay.\n\nMhmm. Mhmm. Yeah. Let's try to set up again. No.\n\nYou can just tell me what's showing there. Okay. Yeah. Triple POE. Mhmm.\n\nYeah. I... Connection type. Is it dynamic? Can you tell me the option?\n\nYeah. Sorry? Can you have a picture, please? Okay. I see.\n\nOkay. Can we skip this one? Mhmm. Okay. Mhmm.\n\nOne two three zero one one seven one. Let me know the error message you'll get if it doesn't work. Yeah. Okay. That may take a while.\n\nIt went back to the first page. Right? Yeah. Can we do it again? Just type in the credentials again.\n\nYeah. Let me just check. Okay. I think something something's wrong with the router. Can we try to switch the cable to the yellow cable?\n\nYeah. Let's just try to double check. And if it still doesn't work, can we try the old router? Yeah. Let's try to figure the old one.\n\nYes. Mhmm. No. It's okay. Let's just change the cable.\n\nNo. Let's just wait for it. Let's just check. I'll just check it on my end. It's is the yellow cable connected now?\n\nOkay. Can we try to switch it to the first port? No. Yeah. Mhmm.\n\nOkay. Hang on. It's the lights on their outer flashing when you're switching it up, but still red. Okay. Green light flashing.\n\nNo. All good. Mhmm. Mhmm. Yeah.\n\nBut... Because upon checking here on our end, there seems to be no issue. But if ever we cannot configure the previous router, we can a fault to the network team for them to further check. Can we try to configure the old router? Yeah.\n\nThe one... Sorry? No. Because I want to check other router if it's working. Because you mentioned that it's working fine before as well.\n\nRight? But it stopped working randomly. So for me to... If ever if ever I'll be raising this to the network team, I'll mention that we already tried two routers, but still not working. Okay.\n\nKindly use the gray cable again to the old router. Here. Yeah. Yellow one. Okay.\n\nNo. This might be a network fault, but let's just further check. Yeah. And does it has a one... W a n port?\n\nW a n. Mhmm. Okay. Yeah. Okay.\n\nSure. Thank you. Okay. Yeah. Can we try to connect to this router?\n\nLet's try to log in. Mhmm. Can I have the? A picture underneath the router, the sticker? Okay.\n\nThank you. Yeah. Okay. Let's try to log in. Mhmm.\n\nYeah. I received it. Mhmm. Is your laptop connected now? Okay.\n\nOkay. Yeah. Let's try to log in to the router's interface. Can we press the reset then first? Yeah.\n\nTo ensure a clean start. For thirty seconds as well until the router starts. Let me know once their router lights are back on and stable. Okay. Yeah.\n\nSure. Yeah. No worries. Okay. Can we try Yeah.\n\nActually. But let's see. Maybe it's yeah. Yeah. Maybe it's it's an issue from the back end team.\n\nThat's why we cannot see it on our end. But I'll report it if ever this router did work as well. Okay. Let's just wait for it. Yeah.\n\nCan we try it? Okay. Let's try to connect the router now. Yeah. Let's try to log in to the router's interface.\n\nI think it's the HTTP, the factory default setting. Yeah. Below the ASUS brand. Yeah. Mhmm.\n\nMhmm. Okay. Sure. Yeah. No worries.\n\nYeah. I'm here to assist you. Okay. Can we click PPPOE? Yeah.\n\nCorrect. Yeah. That's the Wi Fi number. Can we skip that one for now? Okay.\n\nYou need to change the name? Okay. Just make sure to remember that one for future use. Yeah. Or just enter the current one.\n\nYou can just see it... Copy paste it. Yeah. Mhmm. Username or Wi Fi name?\n\nCan you skip it or no? Mhmm. Okay. Let me check. Router login name.\n\nOkay. Can you create one? That that... This is for the router's interface, like, when we try to log in again. Yeah.\n\nSure. Yes. Thank you. Mhmm. Is your laptop still connected to the Wi Fi?\n\nOkay. Can you click wait? Okay. Does it still buffer? Let's just wait for it.\n\nOkay. Can you click exit page? But that will ask you to log in again. Can we try to enter the new username and password that you created? Maybe it has been changed.\n\nOkay. And where did it bring you? Mhmm. Is there an existing network already or no? Is there a existing network created or no?\n\nNew one only? Yeah. Okay. Mhmm. It's successful.\n\nOkay. Internet status disconnected. Okay. Can I try to use the yellow cable, The one that you've been? Before.\n\nLet's just double check. Then... Yeah. Okay. Can I have a picture as well of the credentials you entered at this router?\n\nLike, the picture from the previous router that the username and password is visible, the p p p o e, username and password. Yeah. This router, the Asus router. Can you still see the username and password that you entered? The 1171@airtel.net.a.\n\nMhmm. Yeah. Routers interface. Yeah. On where the credentials is showing.\n\nThe username and password. The one one seven one. Mhmm. Can you check one? W a n.\n\nYeah. Can you... Yeah. See the username and password? Mhmm.\n\nOkay. W a n. Yeah. And so on the router's interface, the one that which... No.\n\nOn your laptop. Can you see the username and password that we entered you entered? The one one seven one? Can you click w a n? It's on the left side.\n\nYeah. Yeah. Advanced settings. Then third 1, one. Yeah.\n\nCan you click Can you see the username and password? The one one seven one at airtel. Yeah. Can you can you take a picture of it where the username and password is visible? Okay.\n\nYeah. Okay. Got it. So what I'm going to do now is report this to the network team. Send as well these pictures that you send me that we tried two routers and two cables, but Internet is still not working.\n\nThen I'll get back to you once I hear an update from them. Is that okay? Give you a callback or send you a message here in WhatsApp or email. No. Unfortunately, because we tried two routers already.\n\nI think this is a network fault. So I'll... I'm going to log a ticket. I'll raise this to the network team for them to further check. Yeah.\n\nI understand. But I'll need to place this to the network team for them to have a check. Actually, for the Actually, for the estimated time of restoration, I cannot guarantee you, but I'll monitor the ticket so that once I receive an update and once the Internet is restored, I'll get back to you. Yeah. That's correct.\n\nBut since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work. So we'll need to raise this to the network team now to further check Supa Network. Yeah. And I'll give you a callback once there's an update. Mhmm.\n\nYeah. Yeah. Yeah. Yeah. Actually, we have twenty four hours this support, like troubleshooting the issue.\n\nBut in your case, we need to raise this to the network team because troubleshooting did not work. That's why. Yeah. I think so because we tested two routers already. So this is the back end team.\n\nYeah. Yeah. I'll get back to you ASAP. Maybe via email or phone call again. Okay.\n\nYeah. Thank you, sir. Just keep your lines open. If ever you'd... Mhmm.\n\nYeah. I'll get back to you for the network team response and for further troubleshooting if ever we need to do something on your end. But just keep this job. Yeah. Mhmm.\n\nYeah. I understand. But before we end this call, is it okay if we bring back the router that we provided? Like, connect that one until the issue is resolved so that we can check? Yeah.\n\nPut it back. Mhmm. The new router and the gray cable again. Mhmm. Mhmm.\n\nMhmm. It stopped working. Yeah. We understand. We apologize we apologize for the inconvenience.\n\nPlease do know that I'm... Be on top of this, and I'll get back to you as I have... Once I hear an update and... If the issue's been resolved. Okay.\n\nOkay. The router? The new router? Yeah. And on to the first port again, please.\n\nYeah. Port one. Okay. Okay then. Bye for now.\n\nThank you. Yeah. Thank you. Mhmm. Yeah.\n\nI understand. But I assure you, I'll get back to you. I'll give the callback again. Okay. You're welcome.\n\nBye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2266347110271454},{"text":"Good afternoon.","start":2.3999999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.44775132834911346},{"text":"This is Maureen from Airtel.","start":3.1999998,"end":5.14,"sentiment":"positive","sentiment_score":0.3622536897659302},{"text":"Yeah.","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.21330603957176208},{"text":"Hello.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.14325149357318878}],"sentiment":"neutral","sentiment_score":0.3289963349699974,"num_words":10,"start":1.8399999,"end":10.42},{"sentences":[{"text":"Mhmm.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.05808541923761368},{"text":"Mhmm.","start":16.725,"end":17.225,"sentiment":"neutral","sentiment_score":0.028495948761701584},{"text":"Mhmm.","start":24.885,"end":25.385,"sentiment":"neutral","sentiment_score":0.03900947794318199},{"text":"Yeah.","start":25.925,"end":26.425,"sentiment":"neutral","sentiment_score":0.059585683047771454},{"text":"Because right now it's connected to the first port.","start":26.564999,"end":30.89,"sentiment":"neutral","sentiment_score":0.07241495615906185}],"sentiment":"neutral","sentiment_score":0.06437777957090965,"num_words":13,"start":11.759999,"end":30.89},{"sentences":[{"text":"Right?","start":30.89,"end":31.39,"sentiment":"neutral","sentiment_score":0.05116748809814453},{"text":"The LAN one.","start":31.689999,"end":33.55,"sentiment":"neutral","sentiment_score":0.03688662871718407},{"text":"Yeah.","start":34.17,"end":34.67,"sentiment":"neutral","sentiment_score":0.04058697819709778},{"text":"This is at the back of your router.","start":36.17,"end":38.03,"sentiment":"neutral","sentiment_score":0.0296220351010561},{"text":"Okay.","start":44.165,"end":44.665,"sentiment":"neutral","sentiment_score":0.03772572427988053}],"sentiment":"neutral","sentiment_score":0.034079739823937416,"num_words":14,"start":30.89,"end":44.665},{"sentences":[{"text":"Okay.","start":49.445,"end":49.945,"sentiment":"neutral","sentiment_score":0.05082825571298599},{"text":"Is the lights on the router flashing after you change it.","start":51.605,"end":58.629997,"sentiment":"neutral","sentiment_score":0.01630614943463694},{"text":"Mhmm.","start":63.57,"end":64.07,"sentiment":"neutral","sentiment_score":0.005802140571177006},{"text":"Okay.","start":72.555,"end":73.055,"sentiment":"neutral","sentiment_score":0.041376471519470215},{"text":"Alright.","start":74.875,"end":75.375,"sentiment":"neutral","sentiment_score":0.05380462110042572}],"sentiment":"neutral","sentiment_score":0.02207860884567102,"num_words":15,"start":49.445,"end":75.375},{"sentences":[{"text":"How about the other end of the kit, the NTT box?","start":76.314995,"end":82.015,"sentiment":"neutral","sentiment_score":0.04998137361624024},{"text":"Is it color green or color red as well?","start":82.075,"end":84.81,"sentiment":"neutral","sentiment_score":0.03575723390612337},{"text":"All green at the box.","start":91.369995,"end":93.63,"sentiment":"neutral","sentiment_score":0.02900136299431324},{"text":"Yeah.","start":93.93,"end":94.43,"sentiment":"neutral","sentiment_score":0.03609184920787811},{"text":"Mhmm.","start":95.77,"end":96.25,"sentiment":"neutral","sentiment_score":0.011189094744622707}],"sentiment":"neutral","sentiment_score":0.03940362866140074,"num_words":27,"start":76.314995,"end":96.25},{"sentences":[{"text":"Yeah.","start":96.25,"end":96.75,"sentiment":"neutral","sentiment_score":0.012869419530034064},{"text":"Yeah.","start":97.77,"end":98.09,"sentiment":"neutral","sentiment_score":0.01754622906446457},{"text":"Can you take a picture, please, for me to have your reference as well?","start":98.09,"end":101.835,"sentiment":"neutral","sentiment_score":0.022787902105067457},{"text":"Yeah.","start":104.775,"end":105.275,"sentiment":"neutral","sentiment_score":0.012187444604933262},{"text":"Same with them.","start":105.655,"end":106.715004,"sentiment":"neutral","sentiment_score":0.010523645207285881}],"sentiment":"neutral","sentiment_score":0.0196602329146117,"num_words":20,"start":96.25,"end":106.715004},{"sentences":[{"text":"Okay.","start":127.4,"end":127.72,"sentiment":"neutral","sentiment_score":0.015730291604995728},{"text":"Let me just have a look.","start":127.72,"end":129.69499,"sentiment":"neutral","sentiment_score":0.014842455896238485},{"text":"Okay.","start":148.29001,"end":148.61,"sentiment":"neutral","sentiment_score":0.01194947585463524},{"text":"I see.","start":148.61,"end":149.27,"sentiment":"neutral","sentiment_score":0.004975729621946812},{"text":"Is this gray cable, is this the one you're using ever since?","start":152.21,"end":156.55,"sentiment":"neutral","sentiment_score":-0.0033050972366860756}],"sentiment":"neutral","sentiment_score":0.003955672510941936,"num_words":22,"start":127.4,"end":156.55},{"sentences":[{"text":"There's no other cable?","start":156.93501,"end":158.315,"sentiment":"neutral","sentiment_score":-0.057941682636737823},{"text":"Because usually the yell...","start":159.335,"end":160.875,"sentiment":"neutral","sentiment_score":-0.03919855132699013},{"text":"The color of the cable should be yellow.","start":161.57501,"end":163.835,"sentiment":"neutral","sentiment_score":-0.04444908211007714},{"text":"Yeah.","start":166.21501,"end":166.71501,"sentiment":"neutral","sentiment_score":-0.012544848956167698},{"text":"But is this the one that you're using?","start":168.535,"end":171.27501,"sentiment":"neutral","sentiment_score":-0.013744475902058184}],"sentiment":"neutral","sentiment_score":-0.03466616995632649,"num_words":25,"start":156.93501,"end":171.27501},{"sentences":[{"text":"Yeah.","start":183.63,"end":183.71,"sentiment":"neutral","sentiment_score":-0.017728885635733604},{"text":"Yeah.","start":183.71,"end":183.95001,"sentiment":"neutral","sentiment_score":-0.0031690793111920357},{"text":"Look cable.","start":183.95001,"end":184.825,"sentiment":"neutral","sentiment_score":-0.0005477014929056168},{"text":"Okay.","start":188.165,"end":188.665,"sentiment":"neutral","sentiment_score":0.028152739629149437},{"text":"And that yellow cable is working fine?","start":192.405,"end":194.985,"sentiment":"neutral","sentiment_score":0.05363965939198222}],"sentiment":"neutral","sentiment_score":0.031803082286690675,"num_words":12,"start":183.63,"end":194.985},{"sentences":[{"text":"Have you used that before?","start":195.045,"end":196.42499,"sentiment":"neutral","sentiment_score":0.0032312039285898207},{"text":"Okay.","start":202.48999,"end":202.98999,"sentiment":"neutral","sentiment_score":0.017956459894776344},{"text":"Okay.","start":210.33,"end":210.83,"sentiment":"neutral","sentiment_score":0.01040398981422186},{"text":"Hang on.","start":215.595,"end":215.99501,"sentiment":"neutral","sentiment_score":-0.027142238803207874},{"text":"Let me just check.","start":215.99501,"end":217.21501,"sentiment":"neutral","sentiment_score":0.01729448139667511}],"sentiment":"neutral","sentiment_score":0.004569993640940922,"num_words":13,"start":195.045,"end":217.21501},{"sentences":[{"text":"Let's just use the gray cable for the meantime.","start":220.715,"end":224.095,"sentiment":"neutral","sentiment_score":0.02858279852403535},{"text":"Then...","start":226.395,"end":226.895,"sentiment":"neutral","sentiment_score":0.011019619181752203},{"text":"Yeah.","start":228.075,"end":228.575,"sentiment":"neutral","sentiment_score":0.06488404422998428},{"text":"Yeah.","start":228.63501,"end":229.115,"sentiment":"neutral","sentiment_score":0.10524217784404756},{"text":"Correct.","start":229.115,"end":229.59,"sentiment":"neutral","sentiment_score":0.12433341145515442}],"sentiment":"neutral","sentiment_score":0.0432864953405582,"num_words":13,"start":220.715,"end":229.59},{"sentences":[{"text":"K.","start":236.15,"end":236.65,"sentiment":"neutral","sentiment_score":0.04720848798751831},{"text":"Do you have your Can we try to access the router's interface on your laptop?","start":240.70999,"end":253.94499,"sentiment":"neutral","sentiment_score":0.05416407659649849},{"text":"Yeah.","start":254.35,"end":254.85,"sentiment":"neutral","sentiment_score":0.09426349401474},{"text":"Mhmm.","start":258.19,"end":258.69,"sentiment":"neutral","sentiment_score":0.03473646566271782},{"text":"Sorry.","start":293.775,"end":294.175,"sentiment":"neutral","sentiment_score":-0.10165030509233476}],"sentiment":"neutral","sentiment_score":0.04668522586947993,"num_words":19,"start":236.15,"end":294.175},{"sentences":[{"text":"What is it?","start":294.175,"end":294.735,"sentiment":"neutral","sentiment_score":-0.0799069528778394},{"text":"The router?","start":294.735,"end":295.395,"sentiment":"neutral","sentiment_score":-0.0742507241666317},{"text":"Okay.","start":299.535,"end":300.035,"sentiment":"neutral","sentiment_score":0.05610186606645584},{"text":"Can we please press...","start":306.49,"end":308.03,"sentiment":"neutral","sentiment_score":0.016169694252312183},{"text":"Yeah.","start":308.81,"end":309.31,"sentiment":"neutral","sentiment_score":0.02596520818769932}],"sentiment":"neutral","sentiment_score":-0.021952405063943428,"num_words":11,"start":294.175,"end":309.31},{"sentences":[{"text":"Can we please press the reset button first on the router?","start":309.44998,"end":312.90997,"sentiment":"neutral","sentiment_score":0.00377767143601721},{"text":"How long?","start":317.68997,"end":318.43,"sentiment":"neutral","sentiment_score":-0.010122240521013737},{"text":"Yeah.","start":320.145,"end":320.625,"sentiment":"neutral","sentiment_score":0.006983445957303047},{"text":"For thirty thirty seconds.","start":320.625,"end":322.965,"sentiment":"neutral","sentiment_score":-0.0003498366568237543},{"text":"Yeah.","start":326.785,"end":327.285,"sentiment":"neutral","sentiment_score":0.039971865713596344}],"sentiment":"neutral","sentiment_score":0.00351925630514559,"num_words":19,"start":309.44998,"end":327.285},{"sentences":[{"text":"Press and hold that button for thirty seconds because the router starts to...","start":334.09,"end":339.95,"sentiment":"neutral","sentiment_score":0.011169303781711139},{"text":"Let me know once the router lights are back on and stable.","start":340.57,"end":343.63,"sentiment":"neutral","sentiment_score":-0.0018055605081220467},{"text":"Okay.","start":354.445,"end":354.945,"sentiment":"neutral","sentiment_score":0.002149103209376335},{"text":"Mhmm.","start":359.85,"end":360.35,"sentiment":"neutral","sentiment_score":-0.011502794921398165},{"text":"Yeah.","start":364.16998,"end":364.57,"sentiment":"neutral","sentiment_score":-0.010633240453898908}],"sentiment":"neutral","sentiment_score":0.003698117532102125,"num_words":28,"start":334.09,"end":364.57},{"sentences":[{"text":"You can...","start":364.57,"end":365.22998,"sentiment":"neutral","sentiment_score":-0.01716836914420128},{"text":"Yes.","start":369.05,"end":369.29,"sentiment":"neutral","sentiment_score":-0.01188422180712223},{"text":"Yes, ma'am.","start":369.29,"end":369.87,"sentiment":"neutral","sentiment_score":-0.02351610921323299},{"text":"Stable.","start":375.775,"end":376.175,"sentiment":"neutral","sentiment_score":0.008512832224369049},{"text":"Right?","start":376.175,"end":376.575,"sentiment":"neutral","sentiment_score":-0.014160428196191788}],"sentiment":"neutral","sentiment_score":-0.014128682070544787,"num_words":7,"start":364.57,"end":376.575},{"sentences":[{"text":"Okay.","start":376.575,"end":377.075,"sentiment":"neutral","sentiment_score":-0.03646637126803398},{"text":"Can we try to connect?","start":378.095,"end":379.775,"sentiment":"neutral","sentiment_score":-0.09442988336086273},{"text":"Yeah.","start":379.775,"end":380.275,"sentiment":"neutral","sentiment_score":-0.014856675639748572},{"text":"Let's now connect to the router.","start":380.735,"end":382.595,"sentiment":"neutral","sentiment_score":0.005349864562352498},{"text":"Okay.","start":396.15,"end":396.65,"sentiment":"neutral","sentiment_score":-0.07104336470365524}],"sentiment":"neutral","sentiment_score":-0.040172617217259746,"num_words":14,"start":376.575,"end":396.65},{"sentences":[{"text":"Mhmm.","start":408.245,"end":408.745,"sentiment":"neutral","sentiment_score":-0.16587422788143158},{"text":"Okay.","start":420.91998,"end":421.41998,"sentiment":"neutral","sentiment_score":-0.17645397782325745},{"text":"Is there a chain...","start":422.6,"end":423.63998,"sentiment":"neutral","sentiment_score":-0.12760079652071},{"text":"Mhmm.","start":423.63998,"end":424.13998,"sentiment":"neutral","sentiment_score":-0.08821224421262741},{"text":"Okay.","start":438.13498,"end":438.375,"sentiment":"neutral","sentiment_score":-0.03862868994474411}],"sentiment":"neutral","sentiment_score":-0.12244654074311256,"num_words":8,"start":408.245,"end":438.375},{"sentences":[{"text":"Yeah.","start":438.375,"end":438.875,"sentiment":"neutral","sentiment_score":-0.00293208472430706},{"text":"Let's just wait for it.","start":439.895,"end":441.51,"sentiment":"neutral","sentiment_score":0.006999829970300198},{"text":"No.","start":453.43002,"end":453.795,"sentiment":"neutral","sentiment_score":-0.13872841000556946},{"text":"No need for it to turn...","start":453.875,"end":455.255,"sentiment":"neutral","sentiment_score":-0.10125270734230678},{"text":"Switch on and off this.","start":455.795,"end":457.815,"sentiment":"neutral","sentiment_score":-0.041414714977145196}],"sentiment":"neutral","sentiment_score":-0.0511806202121079,"num_words":18,"start":438.375,"end":457.815},{"sentences":[{"text":"The Wi Fi name can be back to its default name, which is on the back of your router.","start":460.67502,"end":467.315,"sentiment":"neutral","sentiment_score":0.005782944542404853},{"text":"It's atenda underscore 82E1 5 4.","start":467.315,"end":472.6,"sentiment":"neutral","sentiment_score":0.008894433112194141},{"text":"Yeah.","start":472.6,"end":473.1,"sentiment":"neutral","sentiment_score":0.014843448996543884},{"text":"Okay.","start":476.2,"end":476.7,"sentiment":"neutral","sentiment_score":-0.07862910628318787},{"text":"Okay.","start":520.615,"end":521.115,"sentiment":"neutral","sentiment_score":-0.019402693957090374}],"sentiment":"neutral","sentiment_score":0.002859078347682953,"num_words":28,"start":460.67502,"end":521.115},{"sentences":[{"text":"Can we try to switch it off, then switch it back on?","start":530.65,"end":534.59,"sentiment":"neutral","sentiment_score":-0.007379249281560381},{"text":"But actually...","start":535.485,"end":536.22504,"sentiment":"neutral","sentiment_score":-0.028769969940185547},{"text":"Yeah.","start":536.765,"end":537.265,"sentiment":"neutral","sentiment_score":-0.010983429849147797},{"text":"But actually, you don't need to do that anymore, but since we cannot connect.","start":538.28503,"end":543.505,"sentiment":"neutral","sentiment_score":-0.05868549911039216},{"text":"Okay.","start":570.305,"end":570.805,"sentiment":"neutral","sentiment_score":-0.06175065413117409}],"sentiment":"neutral","sentiment_score":-0.034680733426163596,"num_words":30,"start":530.65,"end":570.805},{"sentences":[{"text":"Yeah.","start":575.985,"end":576.485,"sentiment":"neutral","sentiment_score":-0.018877554684877396},{"text":"Can we switch it off then switch it back on?","start":576.77,"end":580.47003,"sentiment":"neutral","sentiment_score":-0.011939841695129872},{"text":"It's showing now.","start":638.53,"end":639.75,"sentiment":"neutral","sentiment_score":-0.015495304639140764},{"text":"Okay.","start":643.835,"end":644.335,"sentiment":"neutral","sentiment_score":-0.052000924944877625},{"text":"Okay.","start":644.395,"end":644.895,"sentiment":"neutral","sentiment_score":-0.07107849419116974}],"sentiment":"neutral","sentiment_score":-0.01924008154310286,"num_words":16,"start":575.985,"end":644.895},{"sentences":[{"text":"Mhmm.","start":646.715,"end":647.215,"sentiment":"neutral","sentiment_score":-0.04121001809835434},{"text":"Mhmm.","start":655.195,"end":655.695,"sentiment":"neutral","sentiment_score":0.11524097621440887},{"text":"Yeah.","start":661.49,"end":661.99,"sentiment":"neutral","sentiment_score":0.046752601861953735},{"text":"Let's try to set up again.","start":662.37,"end":664.31,"sentiment":"neutral","sentiment_score":0.035411061719059944},{"text":"No.","start":671.575,"end":671.895,"sentiment":"neutral","sentiment_score":-0.13732877373695374}],"sentiment":"neutral","sentiment_score":0.01959211565554142,"num_words":10,"start":646.715,"end":671.895},{"sentences":[{"text":"You can just tell me what's showing there.","start":671.895,"end":675.115,"sentiment":"neutral","sentiment_score":-0.07871100236661732},{"text":"Okay.","start":694.79,"end":695.29,"sentiment":"neutral","sentiment_score":0.04780568554997444},{"text":"Yeah.","start":714.16003,"end":714.66003,"sentiment":"neutral","sentiment_score":0.06651929020881653},{"text":"Triple POE.","start":714.8,"end":715.94,"sentiment":"neutral","sentiment_score":0.0676385909318924},{"text":"Mhmm.","start":716.72003,"end":717.22003,"sentiment":"neutral","sentiment_score":0.05543958768248558}],"sentiment":"neutral","sentiment_score":-0.02497279027906748,"num_words":13,"start":671.895,"end":717.22003},{"sentences":[{"text":"Yeah.","start":722.56,"end":723.06,"sentiment":"neutral","sentiment_score":0.0031224526464939117},{"text":"I...","start":724.32,"end":724.82,"sentiment":"neutral","sentiment_score":-0.007785754278302193},{"text":"Connection type.","start":725.68,"end":726.82,"sentiment":"neutral","sentiment_score":-0.012555739842355251},{"text":"Is it dynamic?","start":728.435,"end":729.495,"sentiment":"neutral","sentiment_score":-0.01194594738384088},{"text":"Can you tell me the option?","start":729.71497,"end":731.255,"sentiment":"neutral","sentiment_score":-0.018779313502212364}],"sentiment":"neutral","sentiment_score":-0.013714500344716586,"num_words":13,"start":722.56,"end":731.255},{"sentences":[{"text":"Yeah.","start":734.675,"end":735.175,"sentiment":"neutral","sentiment_score":0.03992956131696701},{"text":"Sorry?","start":747.49,"end":747.99,"sentiment":"neutral","sentiment_score":-0.02180601097643375},{"text":"Can you have a picture, please?","start":748.29,"end":750.31,"sentiment":"neutral","sentiment_score":-0.021000022689501446},{"text":"Okay.","start":780.485,"end":780.645,"sentiment":"neutral","sentiment_score":0.04338673874735832},{"text":"I see.","start":780.645,"end":781.465,"sentiment":"neutral","sentiment_score":0.041203539818525314}],"sentiment":"neutral","sentiment_score":0.0016288393261757765,"num_words":11,"start":734.675,"end":781.465},{"sentences":[{"text":"Okay.","start":792.245,"end":792.745,"sentiment":"neutral","sentiment_score":0.006641516461968422},{"text":"Can we skip this one?","start":793.045,"end":794.505,"sentiment":"neutral","sentiment_score":-0.009543895348906517},{"text":"Mhmm.","start":806.925,"end":807.425,"sentiment":"neutral","sentiment_score":0.030017228797078133},{"text":"Okay.","start":812.9325,"end":813.4325,"sentiment":"neutral","sentiment_score":0.05444645881652832},{"text":"Mhmm.","start":822.14,"end":822.64,"sentiment":"neutral","sentiment_score":0.025087663903832436}],"sentiment":"neutral","sentiment_score":0.0076081545816527475,"num_words":9,"start":792.245,"end":822.64},{"sentences":[{"text":"One two three zero one one seven one.","start":844.285,"end":847.46,"sentiment":"neutral","sentiment_score":-0.0013238743413239717},{"text":"Let me know the error message you'll get if it doesn't work.","start":866.225,"end":871.605,"sentiment":"neutral","sentiment_score":-0.30869491149981815},{"text":"Yeah.","start":871.76,"end":872.26,"sentiment":"neutral","sentiment_score":-0.017074376344680786},{"text":"Okay.","start":880.08,"end":880.58,"sentiment":"neutral","sentiment_score":0.052830614149570465},{"text":"That may take a while.","start":897.83,"end":899.37,"sentiment":"neutral","sentiment_score":-0.08493074774742126}],"sentiment":"neutral","sentiment_score":-0.15199360865409728,"num_words":27,"start":844.285,"end":899.37},{"sentences":[{"text":"It went back to the first page.","start":919.60504,"end":923.16003,"sentiment":"neutral","sentiment_score":-0.06909142966781344},{"text":"Right?","start":923.16003,"end":923.66003,"sentiment":"neutral","sentiment_score":-0.04153088852763176},{"text":"Yeah.","start":937.095,"end":937.415,"sentiment":"neutral","sentiment_score":0.01642768271267414},{"text":"Can we do it again?","start":937.415,"end":938.635,"sentiment":"neutral","sentiment_score":0.011761761456727981},{"text":"Just type in the credentials again.","start":942.295,"end":944.715,"sentiment":"neutral","sentiment_score":-0.021058715879917145}],"sentiment":"neutral","sentiment_score":-0.02881433507427573,"num_words":20,"start":919.60504,"end":944.715},{"sentences":[{"text":"Yeah.","start":1007.25,"end":1007.49,"sentiment":"neutral","sentiment_score":-0.13580752909183502},{"text":"Let me just check.","start":1007.49,"end":1008.79,"sentiment":"neutral","sentiment_score":-0.08217828907072544},{"text":"Okay.","start":1010.37,"end":1010.69,"sentiment":"neutral","sentiment_score":-0.061347126960754395},{"text":"I think something something's wrong with the router.","start":1010.69,"end":1014.865,"sentiment":"neutral","sentiment_score":-0.22395427338778973},{"text":"Can we try to switch the cable to the yellow cable?","start":1018.76495,"end":1024.605,"sentiment":"neutral","sentiment_score":-0.06867797537283464}],"sentiment":"neutral","sentiment_score":-0.1229183891415596,"num_words":25,"start":1007.25,"end":1024.605},{"sentences":[{"text":"Yeah.","start":1024.605,"end":1025.105,"sentiment":"neutral","sentiment_score":-0.0321633480489254},{"text":"Let's just try to double check.","start":1026.205,"end":1028.5449,"sentiment":"neutral","sentiment_score":-0.023792846128344536},{"text":"And if it still doesn't work, can we try the old router?","start":1029.2999,"end":1034.7599,"sentiment":"neutral","sentiment_score":-0.1063749585300684},{"text":"Yeah.","start":1037.0599,"end":1037.5599,"sentiment":"neutral","sentiment_score":-0.008369777351617813},{"text":"Let's try to figure the old one.","start":1039.62,"end":1041.7999,"sentiment":"neutral","sentiment_score":-0.00914171417909009}],"sentiment":"neutral","sentiment_score":-0.05643635939944674,"num_words":27,"start":1024.605,"end":1041.7999},{"sentences":[{"text":"Yes.","start":1064.07,"end":1064.57,"sentiment":"neutral","sentiment_score":0.03376935422420502},{"text":"Mhmm.","start":1064.63,"end":1065.13,"sentiment":"neutral","sentiment_score":0.030607925727963448},{"text":"No.","start":1073.8151,"end":1074.135,"sentiment":"neutral","sentiment_score":-0.08473166823387146},{"text":"It's okay.","start":1074.135,"end":1074.8551,"sentiment":"neutral","sentiment_score":-0.0029468736611306667},{"text":"Let's just change the cable.","start":1074.8551,"end":1076.555,"sentiment":"neutral","sentiment_score":0.03070124387741089}],"sentiment":"neutral","sentiment_score":0.01272580837830901,"num_words":10,"start":1064.07,"end":1076.555},{"sentences":[{"text":"No.","start":1091.61,"end":1092.11,"sentiment":"neutral","sentiment_score":-0.0750185176730156},{"text":"Let's just wait for it.","start":1092.3301,"end":1094.5901,"sentiment":"neutral","sentiment_score":-0.057843612134456636},{"text":"Let's just check.","start":1095.53,"end":1096.75,"sentiment":"neutral","sentiment_score":0.026513570298751194},{"text":"I'll just check it on my end.","start":1096.81,"end":1098.43,"sentiment":"neutral","sentiment_score":0.034323789711509435},{"text":"It's is the yellow cable connected now?","start":1100.49,"end":1102.9451,"sentiment":"neutral","sentiment_score":0.04564922196524484}],"sentiment":"neutral","sentiment_score":0.011961531056010204,"num_words":23,"start":1091.61,"end":1102.9451},{"sentences":[{"text":"Okay.","start":1105.165,"end":1105.665,"sentiment":"neutral","sentiment_score":0.06601916998624802},{"text":"Can we try to switch it to the first port?","start":1130.505,"end":1133.645,"sentiment":"neutral","sentiment_score":0.026341639831662177},{"text":"No.","start":1135.865,"end":1136.365,"sentiment":"neutral","sentiment_score":-0.08488015830516815},{"text":"Yeah.","start":1137.545,"end":1138.025,"sentiment":"neutral","sentiment_score":-0.02669274620711803},{"text":"Mhmm.","start":1138.025,"end":1138.525,"sentiment":"neutral","sentiment_score":0.0003933124244213104}],"sentiment":"neutral","sentiment_score":0.015589712586786066,"num_words":14,"start":1105.165,"end":1138.525},{"sentences":[{"text":"Okay.","start":1147.9601,"end":1148.4601,"sentiment":"neutral","sentiment_score":0.0400494709610939},{"text":"Hang on.","start":1148.52,"end":1152.86,"sentiment":"neutral","sentiment_score":0.03221880458295345},{"text":"It's the lights on their outer flashing when you're switching it up, but still red.","start":1152.92,"end":1159.305,"sentiment":"neutral","sentiment_score":0.026403262993941704},{"text":"Okay.","start":1160.885,"end":1161.385,"sentiment":"neutral","sentiment_score":0.01931058242917061},{"text":"Green light flashing.","start":1162.885,"end":1164.025,"sentiment":"neutral","sentiment_score":0.026838505019744236}],"sentiment":"neutral","sentiment_score":0.02728918738747862,"num_words":22,"start":1147.9601,"end":1164.025},{"sentences":[{"text":"No.","start":1165.045,"end":1165.545,"sentiment":"neutral","sentiment_score":-0.1431700885295868},{"text":"All good.","start":1165.605,"end":1166.345,"sentiment":"neutral","sentiment_score":0.020334869623184204},{"text":"Mhmm.","start":1186.7999,"end":1187.265,"sentiment":"neutral","sentiment_score":-0.026757672429084774},{"text":"Mhmm.","start":1196.9451,"end":1197.4451,"sentiment":"neutral","sentiment_score":-0.02073928527534008},{"text":"Yeah.","start":1206.24,"end":1206.74,"sentiment":"neutral","sentiment_score":-0.02689356356859207}],"sentiment":"neutral","sentiment_score":-0.02948181175937255,"num_words":6,"start":1165.045,"end":1206.74},{"sentences":[{"text":"But...","start":1208.0,"end":1208.5,"sentiment":"neutral","sentiment_score":-0.030714191496372223},{"text":"Because upon checking here on our end, there seems to be no issue.","start":1209.04,"end":1212.66,"sentiment":"neutral","sentiment_score":-0.017702205249896415},{"text":"But if ever we cannot configure the previous router, we can a fault to the network team for them to further check.","start":1213.2649,"end":1223.845,"sentiment":"neutral","sentiment_score":-0.12997156788002362},{"text":"Can we try to configure the old router?","start":1224.945,"end":1228.005,"sentiment":"neutral","sentiment_score":-0.059274091850966215},{"text":"Yeah.","start":1231.13,"end":1231.63,"sentiment":"neutral","sentiment_score":-0.020833149552345276}],"sentiment":"neutral","sentiment_score":-0.08033873861034711,"num_words":45,"start":1208.0,"end":1231.63},{"sentences":[{"text":"The one...","start":1232.5701,"end":1233.2301,"sentiment":"neutral","sentiment_score":-0.06098213046789169},{"text":"Sorry?","start":1235.53,"end":1236.03,"sentiment":"neutral","sentiment_score":-0.07575863599777222},{"text":"No.","start":1244.285,"end":1244.605,"sentiment":"neutral","sentiment_score":-0.10623666644096376},{"text":"Because I want to check other router if it's working.","start":1244.605,"end":1249.265,"sentiment":"neutral","sentiment_score":-0.0634843572974205},{"text":"Because you mentioned that it's working fine before as well.","start":1249.645,"end":1252.605,"sentiment":"neutral","sentiment_score":0.07812758758664132}],"sentiment":"neutral","sentiment_score":-0.006563635853429635,"num_words":24,"start":1232.5701,"end":1252.605},{"sentences":[{"text":"Right?","start":1252.605,"end":1253.105,"sentiment":"neutral","sentiment_score":0.041986748576164246},{"text":"But it stopped working randomly.","start":1254.285,"end":1256.785,"sentiment":"neutral","sentiment_score":-0.11186129450798035},{"text":"So for me to...","start":1257.73,"end":1259.49,"sentiment":"neutral","sentiment_score":-0.03642101073637605},{"text":"If ever if ever I'll be raising this to the network team, I'll mention that we already tried two routers, but still not working.","start":1259.49,"end":1267.4299,"sentiment":"neutral","sentiment_score":-0.09772571238378684},{"text":"Okay.","start":1271.445,"end":1271.945,"sentiment":"neutral","sentiment_score":0.017359567806124687}],"sentiment":"neutral","sentiment_score":-0.08545889418040004,"num_words":35,"start":1252.605,"end":1271.945},{"sentences":[{"text":"Kindly use the gray cable again to the old router.","start":1278.565,"end":1283.76,"sentiment":"neutral","sentiment_score":-0.00035184193402528765},{"text":"Here.","start":1287.52,"end":1287.92,"sentiment":"neutral","sentiment_score":-0.035547301173210144},{"text":"Yeah.","start":1287.92,"end":1288.42,"sentiment":"neutral","sentiment_score":-0.02140820026397705},{"text":"Yellow one.","start":1293.28,"end":1294.16,"sentiment":"neutral","sentiment_score":-0.02580001950263977},{"text":"Okay.","start":1294.16,"end":1294.66,"sentiment":"neutral","sentiment_score":-0.01749926060438156}],"sentiment":"neutral","sentiment_score":-0.008638214692473412,"num_words":15,"start":1278.565,"end":1294.66},{"sentences":[{"text":"No.","start":1311.355,"end":1311.78,"sentiment":"neutral","sentiment_score":-0.1913473010063171},{"text":"This might be a network fault, but let's just further check.","start":1315.7001,"end":1320.92,"sentiment":"neutral","sentiment_score":-0.17840472676537253},{"text":"Yeah.","start":1337.235,"end":1337.735,"sentiment":"neutral","sentiment_score":0.04203804209828377},{"text":"And does it has a one...","start":1337.875,"end":1340.49,"sentiment":"neutral","sentiment_score":0.02848177698130409},{"text":"W a n port?","start":1340.63,"end":1341.93,"sentiment":"neutral","sentiment_score":0.01094776508398354}],"sentiment":"neutral","sentiment_score":-0.0824817187436249,"num_words":23,"start":1311.355,"end":1341.93},{"sentences":[{"text":"W a n.","start":1349.75,"end":1350.89,"sentiment":"neutral","sentiment_score":0.032590718319018684},{"text":"Mhmm.","start":1351.27,"end":1351.77,"sentiment":"neutral","sentiment_score":0.03341823071241379},{"text":"Okay.","start":1360.0449,"end":1360.5449,"sentiment":"neutral","sentiment_score":0.02580789476633072},{"text":"Yeah.","start":1361.485,"end":1361.985,"sentiment":"neutral","sentiment_score":0.1759982705116272},{"text":"Okay.","start":1365.005,"end":1365.505,"sentiment":"neutral","sentiment_score":0.27044668793678284}],"sentiment":"neutral","sentiment_score":0.08620617698345866,"num_words":7,"start":1349.75,"end":1365.505},{"sentences":[{"text":"Sure.","start":1365.54,"end":1366.02,"sentiment":"positive","sentiment_score":0.3784582018852234},{"text":"Thank you.","start":1366.02,"end":1366.76,"sentiment":"positive","sentiment_score":0.4991317689418793},{"text":"Okay.","start":1389.395,"end":1389.895,"sentiment":"neutral","sentiment_score":0.1215849071741104},{"text":"Yeah.","start":1391.36,"end":1391.86,"sentiment":"neutral","sentiment_score":0.07113860547542572},{"text":"Can we try to connect to this router?","start":1394.88,"end":1397.06,"sentiment":"neutral","sentiment_score":0.058890717569738626}],"sentiment":"neutral","sentiment_score":0.15696699945972517,"num_words":13,"start":1365.54,"end":1397.06},{"sentences":[{"text":"Let's try to log in.","start":1397.2001,"end":1398.74,"sentiment":"neutral","sentiment_score":0.021549982577562334},{"text":"Mhmm.","start":1403.04,"end":1403.54,"sentiment":"neutral","sentiment_score":0.037567246705293655},{"text":"Can I have the?","start":1406.0951,"end":1407.395,"sentiment":"neutral","sentiment_score":0.036661718506366014},{"text":"A picture underneath the router, the sticker?","start":1407.535,"end":1410.515,"sentiment":"neutral","sentiment_score":0.047804710056100576},{"text":"Okay.","start":1412.8151,"end":1413.295,"sentiment":"neutral","sentiment_score":0.22485321760177612}],"sentiment":"neutral","sentiment_score":0.04730279008961386,"num_words":18,"start":1397.2001,"end":1413.295},{"sentences":[{"text":"Thank you.","start":1413.295,"end":1414.035,"sentiment":"positive","sentiment_score":0.41829200088977814},{"text":"Yeah.","start":1424.99,"end":1425.49,"sentiment":"neutral","sentiment_score":0.08489871770143509},{"text":"Okay.","start":1425.95,"end":1426.4299,"sentiment":"neutral","sentiment_score":0.08130689710378647},{"text":"Let's try to log in.","start":1426.4299,"end":1428.45,"sentiment":"neutral","sentiment_score":0.059493507444858554},{"text":"Mhmm.","start":1466.885,"end":1467.125,"sentiment":"neutral","sentiment_score":0.02205270528793335}],"sentiment":"neutral","sentiment_score":0.1322309859097004,"num_words":10,"start":1413.295,"end":1467.125},{"sentences":[{"text":"Yeah.","start":1467.125,"end":1467.625,"sentiment":"neutral","sentiment_score":0.04108094796538353},{"text":"I received it.","start":1468.0851,"end":1469.305,"sentiment":"neutral","sentiment_score":0.045385132233301796},{"text":"Mhmm.","start":1473.96,"end":1474.46,"sentiment":"neutral","sentiment_score":-0.0008822726085782051},{"text":"Is your laptop connected now?","start":1479.72,"end":1481.9,"sentiment":"neutral","sentiment_score":-0.01778312474489212},{"text":"Okay.","start":1488.28,"end":1488.78,"sentiment":"neutral","sentiment_score":-0.02899835631251335}],"sentiment":"neutral","sentiment_score":0.0053127356381578875,"num_words":11,"start":1467.125,"end":1488.78},{"sentences":[{"text":"Okay.","start":1572.8551,"end":1573.3551,"sentiment":"neutral","sentiment_score":-0.12317407876253128},{"text":"Yeah.","start":1575.0951,"end":1575.5951,"sentiment":"neutral","sentiment_score":-0.03471999242901802},{"text":"Let's try to log in to the router's interface.","start":1576.535,"end":1578.9551,"sentiment":"neutral","sentiment_score":-0.0011430919791261356},{"text":"Can we press the reset then first?","start":1584.9,"end":1587.32,"sentiment":"neutral","sentiment_score":0.0015336283083472936},{"text":"Yeah.","start":1590.66,"end":1591.16,"sentiment":"neutral","sentiment_score":0.082685686647892}],"sentiment":"neutral","sentiment_score":-0.003934779694597972,"num_words":19,"start":1572.8551,"end":1591.16},{"sentences":[{"text":"To ensure a clean start.","start":1593.86,"end":1595.48,"sentiment":"neutral","sentiment_score":0.10394035279750824},{"text":"For thirty seconds as well until the router starts.","start":1617.9199,"end":1622.6599,"sentiment":"neutral","sentiment_score":0.047155840115414724},{"text":"Let me know once their router lights are back on and stable.","start":1623.1549,"end":1626.215,"sentiment":"neutral","sentiment_score":0.03466737223789096},{"text":"Okay.","start":1683.145,"end":1683.645,"sentiment":"neutral","sentiment_score":0.024849019944667816},{"text":"Yeah.","start":1694.5,"end":1694.9,"sentiment":"neutral","sentiment_score":0.004084239713847637}],"sentiment":"neutral","sentiment_score":0.04960878755498145,"num_words":28,"start":1593.86,"end":1694.9},{"sentences":[{"text":"Sure.","start":1694.9,"end":1695.4,"sentiment":"neutral","sentiment_score":0.01694769412279129},{"text":"Yeah.","start":1697.14,"end":1697.38,"sentiment":"neutral","sentiment_score":0.06144819036126137},{"text":"No worries.","start":1697.38,"end":1698.12,"sentiment":"neutral","sentiment_score":0.2177676409482956},{"text":"Okay.","start":1743.395,"end":1743.715,"sentiment":"neutral","sentiment_score":0.013637330383062364},{"text":"Can we try Yeah.","start":1743.715,"end":1752.1001,"sentiment":"neutral","sentiment_score":-0.04636727599427104}],"sentiment":"neutral","sentiment_score":0.03801104364295801,"num_words":9,"start":1694.9,"end":1752.1001},{"sentences":[{"text":"Actually.","start":1752.1001,"end":1752.6001,"sentiment":"neutral","sentiment_score":-0.03031231090426445},{"text":"But let's see.","start":1753.2201,"end":1756.3601,"sentiment":"neutral","sentiment_score":-0.024474134668707848},{"text":"Maybe it's yeah.","start":1756.66,"end":1760.645,"sentiment":"neutral","sentiment_score":-0.10164202749729156},{"text":"Yeah.","start":1762.3049,"end":1762.625,"sentiment":"neutral","sentiment_score":-0.08284403383731842},{"text":"Maybe it's it's an issue from the back end team.","start":1762.625,"end":1765.985,"sentiment":"neutral","sentiment_score":-0.13797152638435364}],"sentiment":"neutral","sentiment_score":-0.10395667194906208,"num_words":18,"start":1752.1001,"end":1765.985},{"sentences":[{"text":"That's why we cannot see it on our end.","start":1765.985,"end":1768.1649,"sentiment":"neutral","sentiment_score":-0.1154961238304774},{"text":"But I'll report it if ever this router did work as well.","start":1768.705,"end":1773.56,"sentiment":"neutral","sentiment_score":0.00596584239974618},{"text":"Okay.","start":1788.1951,"end":1788.595,"sentiment":"neutral","sentiment_score":-0.05660426989197731},{"text":"Let's just wait for it.","start":1788.595,"end":1790.215,"sentiment":"neutral","sentiment_score":-0.040519312024116516},{"text":"Yeah.","start":1959.84,"end":1960.34,"sentiment":"neutral","sentiment_score":-0.02958587557077408}],"sentiment":"neutral","sentiment_score":-0.04488077540216701,"num_words":28,"start":1765.985,"end":1960.34},{"sentences":[{"text":"Can we try it?","start":1960.48,"end":1961.62,"sentiment":"neutral","sentiment_score":-0.029003161936998367},{"text":"Okay.","start":2082.055,"end":2082.555,"sentiment":"neutral","sentiment_score":0.021510833874344822},{"text":"Let's try to connect the router now.","start":2082.615,"end":2085.195,"sentiment":"neutral","sentiment_score":0.029615731643778936},{"text":"Yeah.","start":2106.715,"end":2107.215,"sentiment":"neutral","sentiment_score":-0.0011735893785953522},{"text":"Let's try to log in to the router's interface.","start":2107.595,"end":2110.175,"sentiment":"neutral","sentiment_score":0.00494909403561097}],"sentiment":"neutral","sentiment_score":0.007098934753395786,"num_words":22,"start":1960.48,"end":2110.175},{"sentences":[{"text":"I think it's the HTTP, the factory default setting.","start":2123.475,"end":2129.975,"sentiment":"neutral","sentiment_score":-0.09620346791214412},{"text":"Yeah.","start":2134.435,"end":2134.935,"sentiment":"neutral","sentiment_score":-0.03850488364696503},{"text":"Below the ASUS brand.","start":2136.3552,"end":2138.7898,"sentiment":"neutral","sentiment_score":-0.027483443496748805},{"text":"Yeah.","start":2162.105,"end":2162.605,"sentiment":"neutral","sentiment_score":0.024549191817641255},{"text":"Mhmm.","start":2162.745,"end":2163.245,"sentiment":"neutral","sentiment_score":0.02333663590252399}],"sentiment":"neutral","sentiment_score":-0.06039900257019326,"num_words":16,"start":2123.475,"end":2163.245},{"sentences":[{"text":"Mhmm.","start":2194.45,"end":2194.95,"sentiment":"neutral","sentiment_score":0.1571211814880371},{"text":"Okay.","start":2196.21,"end":2196.71,"sentiment":"neutral","sentiment_score":0.25838905572891235},{"text":"Sure.","start":2200.53,"end":2201.03,"sentiment":"neutral","sentiment_score":0.2872988283634186},{"text":"Yeah.","start":2205.945,"end":2206.445,"sentiment":"neutral","sentiment_score":0.027690833434462547},{"text":"No worries.","start":2206.585,"end":2207.405,"sentiment":"neutral","sentiment_score":0.11073407530784606}],"sentiment":"neutral","sentiment_score":0.15866134160508713,"num_words":6,"start":2194.45,"end":2207.405},{"sentences":[{"text":"Yeah.","start":2208.585,"end":2208.8252,"sentiment":"neutral","sentiment_score":0.18395152688026428},{"text":"I'm here to assist you.","start":2208.8252,"end":2210.365,"sentiment":"positive","sentiment_score":0.4016201883554459},{"text":"Okay.","start":2215.625,"end":2216.125,"sentiment":"neutral","sentiment_score":0.044954076409339905},{"text":"Can we click PPPOE?","start":2217.705,"end":2219.405,"sentiment":"neutral","sentiment_score":0.04397400002926588},{"text":"Yeah.","start":2228.6501,"end":2229.1501,"sentiment":"neutral","sentiment_score":0.08452019095420837}],"sentiment":"neutral","sentiment_score":0.2081185613448421,"num_words":12,"start":2208.585,"end":2229.1501},{"sentences":[{"text":"Correct.","start":2229.21,"end":2229.71,"sentiment":"neutral","sentiment_score":0.08941448479890823},{"text":"Yeah.","start":2291.095,"end":2291.5752,"sentiment":"neutral","sentiment_score":0.01111610047519207},{"text":"That's the Wi Fi number.","start":2291.5752,"end":2292.955,"sentiment":"neutral","sentiment_score":0.007773037906736136},{"text":"Can we skip that one for now?","start":2293.0151,"end":2295.595,"sentiment":"neutral","sentiment_score":-0.01775486847119672},{"text":"Okay.","start":2298.5352,"end":2299.0352,"sentiment":"neutral","sentiment_score":0.010285249911248684}],"sentiment":"neutral","sentiment_score":0.0016931296947101753,"num_words":15,"start":2229.21,"end":2299.0352},{"sentences":[{"text":"You need to change the name?","start":2307.81,"end":2309.43,"sentiment":"neutral","sentiment_score":0.0053239551683266955},{"text":"Okay.","start":2318.21,"end":2318.71,"sentiment":"neutral","sentiment_score":0.11670122295618056},{"text":"Just make sure to remember that one for future use.","start":2319.425,"end":2324.805,"sentiment":"neutral","sentiment_score":0.11440983489155769},{"text":"Yeah.","start":2327.345,"end":2327.845,"sentiment":"neutral","sentiment_score":0.0538184717297554},{"text":"Or just enter the current one.","start":2330.705,"end":2335.3,"sentiment":"neutral","sentiment_score":0.039780775705973305}],"sentiment":"neutral","sentiment_score":0.06605193453530471,"num_words":24,"start":2307.81,"end":2335.3},{"sentences":[{"text":"You can just see it...","start":2335.3,"end":2337.0,"sentiment":"neutral","sentiment_score":0.03915965147316456},{"text":"Copy paste it.","start":2337.1401,"end":2338.1,"sentiment":"neutral","sentiment_score":0.025188737238446873},{"text":"Yeah.","start":2338.1,"end":2338.6,"sentiment":"neutral","sentiment_score":0.028407130390405655},{"text":"Mhmm.","start":2343.22,"end":2343.72,"sentiment":"neutral","sentiment_score":0.01316571980714798},{"text":"Username or Wi Fi name?","start":2347.4749,"end":2351.7349,"sentiment":"neutral","sentiment_score":0.010614346899092197}],"sentiment":"neutral","sentiment_score":0.024400603584945203,"num_words":15,"start":2335.3,"end":2351.7349},{"sentences":[{"text":"Can you skip it or no?","start":2359.25,"end":2361.51,"sentiment":"neutral","sentiment_score":-0.024888532236218452},{"text":"Mhmm.","start":2366.29,"end":2366.45,"sentiment":"neutral","sentiment_score":-0.022741081193089485},{"text":"Okay.","start":2366.45,"end":2366.95,"sentiment":"neutral","sentiment_score":-0.031478118151426315},{"text":"Let me check.","start":2374.4949,"end":2375.535,"sentiment":"neutral","sentiment_score":0.012154302249352137},{"text":"Router login name.","start":2375.535,"end":2376.9949,"sentiment":"neutral","sentiment_score":0.01144023643185695}],"sentiment":"neutral","sentiment_score":-0.009483341194157089,"num_words":14,"start":2359.25,"end":2376.9949},{"sentences":[{"text":"Okay.","start":2386.11,"end":2386.61,"sentiment":"neutral","sentiment_score":0.01945200189948082},{"text":"Can you create one?","start":2386.83,"end":2388.85,"sentiment":"neutral","sentiment_score":0.016712944954633713},{"text":"That that...","start":2389.55,"end":2390.27,"sentiment":"neutral","sentiment_score":0.010814567096531391},{"text":"This is for the router's interface, like, when we try to log in again.","start":2390.27,"end":2395.31,"sentiment":"neutral","sentiment_score":0.01224309066310525},{"text":"Yeah.","start":2395.31,"end":2395.695,"sentiment":"neutral","sentiment_score":0.006477549206465483}],"sentiment":"neutral","sentiment_score":0.012991533381864429,"num_words":22,"start":2386.11,"end":2395.695},{"sentences":[{"text":"Sure.","start":2439.84,"end":2440.34,"sentiment":"neutral","sentiment_score":0.08484629541635513},{"text":"Yes.","start":2579.6,"end":2579.84,"sentiment":"neutral","sentiment_score":0.10985592007637024},{"text":"Thank you.","start":2579.84,"end":2580.58,"sentiment":"positive","sentiment_score":0.4195893853902817},{"text":"Mhmm.","start":2585.135,"end":2585.635,"sentiment":"neutral","sentiment_score":0.030451349914073944},{"text":"Is your laptop still connected to the Wi Fi?","start":2593.295,"end":2602.06,"sentiment":"neutral","sentiment_score":0.030143746692273352}],"sentiment":"neutral","sentiment_score":0.09540186117270164,"num_words":14,"start":2439.84,"end":2602.06},{"sentences":[{"text":"Okay.","start":2602.06,"end":2602.56,"sentiment":"neutral","sentiment_score":0.01378120481967926},{"text":"Can you click wait?","start":2606.62,"end":2608.6401,"sentiment":"neutral","sentiment_score":0.0033605461940169334},{"text":"Okay.","start":2614.0652,"end":2614.5652,"sentiment":"neutral","sentiment_score":-0.03661517798900604},{"text":"Does it still buffer?","start":2651.36,"end":2652.6602,"sentiment":"neutral","sentiment_score":-0.19458601623773575},{"text":"Let's just wait for it.","start":2657.76,"end":2659.78,"sentiment":"neutral","sentiment_score":-0.14044127762317657}],"sentiment":"neutral","sentiment_score":-0.09932948276400566,"num_words":15,"start":2602.06,"end":2659.78},{"sentences":[{"text":"Okay.","start":2667.535,"end":2668.035,"sentiment":"neutral","sentiment_score":-0.042885828763246536},{"text":"Can you click exit page?","start":2668.4949,"end":2670.595,"sentiment":"neutral","sentiment_score":-0.029626012220978735},{"text":"But that will ask you to log in again.","start":2672.895,"end":2675.315,"sentiment":"neutral","sentiment_score":-0.028008345928457048},{"text":"Can we try to enter the new username and password that you created?","start":2778.705,"end":2784.99,"sentiment":"neutral","sentiment_score":0.009790210196605096},{"text":"Maybe it has been changed.","start":2788.89,"end":2791.15,"sentiment":"neutral","sentiment_score":-0.02541350871324539}],"sentiment":"neutral","sentiment_score":-0.01342078224953377,"num_words":33,"start":2667.535,"end":2791.15},{"sentences":[{"text":"Okay.","start":2808.8901,"end":2809.3901,"sentiment":"neutral","sentiment_score":0.0395611897110939},{"text":"And where did it bring you?","start":2810.8901,"end":2812.59,"sentiment":"neutral","sentiment_score":-0.003013100785513719},{"text":"Mhmm.","start":2813.85,"end":2814.35,"sentiment":"neutral","sentiment_score":-0.02488764189183712},{"text":"Is there an existing network already or no?","start":2822.805,"end":2827.4448,"sentiment":"neutral","sentiment_score":-0.03995608212426305},{"text":"Is there a existing network created or no?","start":2827.4448,"end":2833.065,"sentiment":"neutral","sentiment_score":-0.0566012451890856}],"sentiment":"neutral","sentiment_score":-0.03232765314169228,"num_words":24,"start":2808.8901,"end":2833.065},{"sentences":[{"text":"New one only?","start":2835.525,"end":2836.585,"sentiment":"neutral","sentiment_score":-0.056084138651688896},{"text":"Yeah.","start":2846.8,"end":2847.3,"sentiment":"neutral","sentiment_score":0.002109631896018982},{"text":"Okay.","start":2852.775,"end":2853.275,"sentiment":"neutral","sentiment_score":0.015594691038131714},{"text":"Mhmm.","start":2853.4949,"end":2853.9949,"sentiment":"neutral","sentiment_score":0.015223165042698383},{"text":"It's successful.","start":2873.08,"end":2873.9001,"sentiment":"positive","sentiment_score":0.6931053996086121}],"sentiment":"neutral","sentiment_score":0.15636073390487581,"num_words":8,"start":2835.525,"end":2873.9001},{"sentences":[{"text":"Okay.","start":2879.8,"end":2880.3,"sentiment":"neutral","sentiment_score":0.06569323688745499},{"text":"Internet status disconnected.","start":2909.42,"end":2911.145,"sentiment":"neutral","sentiment_score":0.03594177092115084},{"text":"Okay.","start":2913.365,"end":2913.865,"sentiment":"neutral","sentiment_score":0.01755364052951336},{"text":"Can I try to use the yellow cable, The one that you've been?","start":2920.485,"end":2924.3699,"sentiment":"neutral","sentiment_score":0.0047934964263381865},{"text":"Before.","start":2924.3699,"end":2924.8699,"sentiment":"neutral","sentiment_score":-0.008896691724658012}],"sentiment":"neutral","sentiment_score":0.012867944842008384,"num_words":19,"start":2879.8,"end":2924.8699},{"sentences":[{"text":"Let's just double check.","start":2926.13,"end":2927.51,"sentiment":"neutral","sentiment_score":-0.008708666078746319},{"text":"Then...","start":2933.5698,"end":2934.0698,"sentiment":"neutral","sentiment_score":0.00048334928578697145},{"text":"Yeah.","start":2934.77,"end":2935.27,"sentiment":"neutral","sentiment_score":0.021210934966802597},{"text":"Okay.","start":2983.3699,"end":2983.8699,"sentiment":"neutral","sentiment_score":0.021612219512462616},{"text":"Can I have a picture as well of the credentials you entered at this router?","start":2988.435,"end":2993.655,"sentiment":"neutral","sentiment_score":0.03269286950429281}],"sentiment":"neutral","sentiment_score":0.022675676455202683,"num_words":22,"start":2926.13,"end":2993.655},{"sentences":[{"text":"Like, the picture from the previous router that the username and password is visible, the p p p o e, username and password.","start":2994.995,"end":3006.66,"sentiment":"neutral","sentiment_score":0.013707972698561523},{"text":"Yeah.","start":3012.48,"end":3012.98,"sentiment":"neutral","sentiment_score":-0.001221044920384884},{"text":"This router, the Asus router.","start":3022.0151,"end":3023.7952,"sentiment":"neutral","sentiment_score":-0.03624726012349129},{"text":"Can you still see the username and password that you entered?","start":3024.655,"end":3028.435,"sentiment":"neutral","sentiment_score":-0.010927968912503937},{"text":"The 1171@airtel.net.a.","start":3029.07,"end":3032.53,"sentiment":"neutral","sentiment_score":-0.00938934925943613}],"sentiment":"neutral","sentiment_score":-0.00014667452446052003,"num_words":42,"start":2994.995,"end":3032.53},{"sentences":[{"text":"Mhmm.","start":3042.075,"end":3042.575,"sentiment":"neutral","sentiment_score":-0.024542106315493584},{"text":"Yeah.","start":3046.395,"end":3046.895,"sentiment":"neutral","sentiment_score":-0.007552709896117449},{"text":"Routers interface.","start":3047.035,"end":3048.095,"sentiment":"neutral","sentiment_score":-0.005558357574045658},{"text":"Yeah.","start":3054.235,"end":3054.72,"sentiment":"neutral","sentiment_score":-0.0023600133135914803},{"text":"On where the credentials is showing.","start":3056.56,"end":3059.06,"sentiment":"neutral","sentiment_score":-0.0014045750722289085}],"sentiment":"neutral","sentiment_score":-0.004908999555151571,"num_words":11,"start":3042.075,"end":3059.06},{"sentences":[{"text":"The username and password.","start":3059.5999,"end":3061.3,"sentiment":"neutral","sentiment_score":-0.007430998608469963},{"text":"The one one seven one.","start":3063.04,"end":3064.74,"sentiment":"neutral","sentiment_score":-0.014317138865590096},{"text":"Mhmm.","start":3067.3599,"end":3067.8599,"sentiment":"neutral","sentiment_score":-0.013155274093151093},{"text":"Can you check one?","start":3075.2551,"end":3076.5552,"sentiment":"neutral","sentiment_score":-0.017766934353858232},{"text":"W a n.","start":3078.2952,"end":3079.5952,"sentiment":"neutral","sentiment_score":-0.010601695626974106}],"sentiment":"neutral","sentiment_score":-0.01278457571478451,"num_words":17,"start":3059.5999,"end":3079.5952},{"sentences":[{"text":"Yeah.","start":3091.3198,"end":3091.64,"sentiment":"neutral","sentiment_score":0.008227800950407982},{"text":"Can you...","start":3091.64,"end":3092.38,"sentiment":"neutral","sentiment_score":0.0001082615926861763},{"text":"Yeah.","start":3093.96,"end":3094.46,"sentiment":"neutral","sentiment_score":-0.00263937097042799},{"text":"See the username and password?","start":3097.0,"end":3098.505,"sentiment":"neutral","sentiment_score":-0.01889957711100578},{"text":"Mhmm.","start":3107.7048,"end":3107.865,"sentiment":"neutral","sentiment_score":-0.02053564600646496}],"sentiment":"neutral","sentiment_score":-0.010922857839614154,"num_words":10,"start":3091.3198,"end":3107.865},{"sentences":[{"text":"Okay.","start":3107.865,"end":3108.365,"sentiment":"neutral","sentiment_score":-0.013037830591201782},{"text":"W a n.","start":3108.9048,"end":3110.125,"sentiment":"neutral","sentiment_score":-0.01291306254764398},{"text":"Yeah.","start":3112.025,"end":3112.5,"sentiment":"neutral","sentiment_score":-0.007080259267240763},{"text":"And so on the router's interface, the one that which...","start":3112.82,"end":3120.28,"sentiment":"neutral","sentiment_score":-0.012535094562917948},{"text":"No.","start":3121.86,"end":3122.36,"sentiment":"neutral","sentiment_score":-0.14654769003391266}],"sentiment":"neutral","sentiment_score":-0.020672244572779164,"num_words":16,"start":3107.865,"end":3122.36},{"sentences":[{"text":"On your laptop.","start":3123.86,"end":3124.84,"sentiment":"neutral","sentiment_score":-0.06595494598150253},{"text":"Can you see the username and password that we entered you entered?","start":3136.905,"end":3141.56,"sentiment":"neutral","sentiment_score":-0.013712721411138773},{"text":"The one one seven one?","start":3141.56,"end":3143.1,"sentiment":"neutral","sentiment_score":-0.03193855509161949},{"text":"Can you click w a n?","start":3148.36,"end":3150.62,"sentiment":"neutral","sentiment_score":0.011946614055583874},{"text":"It's on the left side.","start":3151.48,"end":3153.1,"sentiment":"neutral","sentiment_score":0.019494588114321233}],"sentiment":"neutral","sentiment_score":-0.011385730497779386,"num_words":31,"start":3123.86,"end":3153.1},{"sentences":[{"text":"Yeah.","start":3153.6401,"end":3154.1401,"sentiment":"neutral","sentiment_score":0.018690578639507297},{"text":"Yeah.","start":3159.135,"end":3159.535,"sentiment":"neutral","sentiment_score":0.013566368259489536},{"text":"Advanced settings.","start":3159.535,"end":3160.595,"sentiment":"neutral","sentiment_score":0.01407166151329875},{"text":"Then third 1, one.","start":3168.1401,"end":3170.8801,"sentiment":"neutral","sentiment_score":0.007760973647236824},{"text":"Yeah.","start":3172.3801,"end":3172.8801,"sentiment":"neutral","sentiment_score":0.02825879119336605}],"sentiment":"neutral","sentiment_score":0.013300328411989741,"num_words":9,"start":3153.6401,"end":3172.8801},{"sentences":[{"text":"Can you click Can you see the username and password?","start":3174.54,"end":3186.805,"sentiment":"neutral","sentiment_score":0.032134591788053515},{"text":"The one one seven one at airtel.","start":3187.105,"end":3190.165,"sentiment":"neutral","sentiment_score":0.012907314912549086},{"text":"Yeah.","start":3190.225,"end":3190.725,"sentiment":"neutral","sentiment_score":0.041353099048137665},{"text":"Can you can you take a picture of it where the username and password is visible?","start":3191.185,"end":3199.49,"sentiment":"neutral","sentiment_score":0.037901459785643965},{"text":"Okay.","start":3203.3098,"end":3203.8098,"sentiment":"neutral","sentiment_score":0.055248014628887177}],"sentiment":"neutral","sentiment_score":0.03184918835759163,"num_words":35,"start":3174.54,"end":3203.8098},{"sentences":[{"text":"Yeah.","start":3216.385,"end":3216.865,"sentiment":"neutral","sentiment_score":0.05428224056959152},{"text":"Okay.","start":3216.865,"end":3217.365,"sentiment":"neutral","sentiment_score":0.06238814070820808},{"text":"Got it.","start":3217.905,"end":3218.725,"sentiment":"neutral","sentiment_score":0.07741570845246315},{"text":"So what I'm going to do now is report this to the network team.","start":3219.105,"end":3222.885,"sentiment":"neutral","sentiment_score":0.015347437134810857},{"text":"Send as well these pictures that you send me that we tried two routers and two cables, but Internet is still not working.","start":3223.89,"end":3231.67,"sentiment":"neutral","sentiment_score":-0.1051534230456404}],"sentiment":"neutral","sentiment_score":-0.047125922243406136,"num_words":41,"start":3216.385,"end":3231.67},{"sentences":[{"text":"Then I'll get back to you once I hear an update from them.","start":3231.97,"end":3234.77,"sentiment":"neutral","sentiment_score":0.004807436695465675},{"text":"Is that okay?","start":3234.77,"end":3235.665,"sentiment":"neutral","sentiment_score":0.06899339084823926},{"text":"Give you a callback or send you a message here in WhatsApp or email.","start":3236.305,"end":3242.245,"sentiment":"neutral","sentiment_score":0.012716389527278287},{"text":"No.","start":3248.4,"end":3248.72,"sentiment":"negative","sentiment_score":-0.367078959941864},{"text":"Unfortunately, because we tried two routers already.","start":3248.72,"end":3251.8599,"sentiment":"negative","sentiment_score":-0.5114788923944745}],"sentiment":"neutral","sentiment_score":-0.09210328694040838,"num_words":38,"start":3231.97,"end":3251.8599},{"sentences":[{"text":"I think this is a network fault.","start":3252.3198,"end":3254.3398,"sentiment":"negative","sentiment_score":-0.6308120574269976},{"text":"So I'll...","start":3255.2,"end":3256.42,"sentiment":"negative","sentiment_score":-0.3770543485879898},{"text":"I'm going to log a ticket.","start":3257.1199,"end":3258.9,"sentiment":"neutral","sentiment_score":-0.27251433581113815},{"text":"I'll raise this to the network team for them to further check.","start":3259.28,"end":3263.045,"sentiment":"neutral","sentiment_score":-0.25164798150459927},{"text":"Yeah.","start":3273.185,"end":3273.425,"sentiment":"neutral","sentiment_score":-0.17507174611091614}],"sentiment":"negative","sentiment_score":-0.35713309422135353,"num_words":28,"start":3252.3198,"end":3273.425},{"sentences":[{"text":"I understand.","start":3273.425,"end":3274.2449,"sentiment":"neutral","sentiment_score":-0.15960001945495605},{"text":"But I'll need to place this to the network team for them to have a check.","start":3275.905,"end":3283.96,"sentiment":"neutral","sentiment_score":-0.17400319501757622},{"text":"Actually, for the Actually, for the estimated time of restoration, I cannot guarantee you, but I'll monitor the ticket so that once I receive an update and once the Internet is restored, I'll get back to you.","start":3287.5398,"end":3307.6199,"sentiment":"neutral","sentiment_score":-0.18391447695525917},{"text":"Yeah.","start":3314.56,"end":3315.015,"sentiment":"neutral","sentiment_score":0.05171379819512367},{"text":"That's correct.","start":3315.255,"end":3315.9749,"sentiment":"neutral","sentiment_score":0.14389922469854355}],"sentiment":"neutral","sentiment_score":-0.16497542343006052,"num_words":58,"start":3273.425,"end":3315.9749},{"sentences":[{"text":"But since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work.","start":3315.9749,"end":3331.56,"sentiment":"neutral","sentiment_score":-0.31144354625472},{"text":"So we'll need to raise this to the network team now to further check Supa Network.","start":3331.56,"end":3339.26,"sentiment":"neutral","sentiment_score":-0.16152231069281697},{"text":"Yeah.","start":3345.915,"end":3346.415,"sentiment":"neutral","sentiment_score":0.08010245859622955},{"text":"And I'll give you a callback once there's an update.","start":3346.955,"end":3352.095,"sentiment":"neutral","sentiment_score":0.14596455879509448},{"text":"Mhmm.","start":3352.395,"end":3352.715,"sentiment":"neutral","sentiment_score":-0.011050519533455372}],"sentiment":"neutral","sentiment_score":-0.17457283462863415,"num_words":56,"start":3315.9749,"end":3352.715},{"sentences":[{"text":"Yeah.","start":3352.715,"end":3353.215,"sentiment":"neutral","sentiment_score":-0.03322761878371239},{"text":"Yeah.","start":3359.7102,"end":3360.2102,"sentiment":"neutral","sentiment_score":-0.18801644444465637},{"text":"Yeah.","start":3366.35,"end":3366.85,"sentiment":"neutral","sentiment_score":-0.10959211736917496},{"text":"Yeah.","start":3379.7449,"end":3380.2449,"sentiment":"neutral","sentiment_score":-0.156866192817688},{"text":"Actually, we have twenty four hours this support, like troubleshooting the issue.","start":3380.625,"end":3386.48,"sentiment":"neutral","sentiment_score":-0.17813884218533835}],"sentiment":"neutral","sentiment_score":-0.16408552997745574,"num_words":16,"start":3352.715,"end":3386.48},{"sentences":[{"text":"But in your case, we need to raise this to the network team because troubleshooting did not work.","start":3387.1,"end":3396.1602,"sentiment":"neutral","sentiment_score":-0.26760614497794044},{"text":"That's why.","start":3398.9849,"end":3399.805,"sentiment":"neutral","sentiment_score":-0.05025903508067131},{"text":"Yeah.","start":3402.7449,"end":3403.2449,"sentiment":"neutral","sentiment_score":0.038370631635189056},{"text":"I think so because we tested two routers already.","start":3403.7048,"end":3408.445,"sentiment":"neutral","sentiment_score":0.0315599607096778},{"text":"So this is the back end team.","start":3412.4402,"end":3415.34,"sentiment":"neutral","sentiment_score":0.058043720200657845}],"sentiment":"neutral","sentiment_score":-0.11320844217128045,"num_words":37,"start":3387.1,"end":3415.34},{"sentences":[{"text":"Yeah.","start":3416.36,"end":3416.86,"sentiment":"neutral","sentiment_score":0.03561682999134064},{"text":"Yeah.","start":3419.08,"end":3419.58,"sentiment":"neutral","sentiment_score":0.014970676973462105},{"text":"I'll get back to you ASAP.","start":3421.56,"end":3423.34,"sentiment":"neutral","sentiment_score":0.009604017871121565},{"text":"Maybe via email or phone call again.","start":3424.975,"end":3428.9949,"sentiment":"neutral","sentiment_score":0.08041713280337197},{"text":"Okay.","start":3433.375,"end":3433.775,"sentiment":"neutral","sentiment_score":0.09700936824083328}],"sentiment":"neutral","sentiment_score":0.04800880700349808,"num_words":16,"start":3416.36,"end":3433.775},{"sentences":[{"text":"Yeah.","start":3433.775,"end":3434.275,"sentiment":"neutral","sentiment_score":0.07819212973117828},{"text":"Thank you, sir.","start":3437.295,"end":3438.195,"sentiment":"positive","sentiment_score":0.3912326494852702},{"text":"Just keep your lines open.","start":3438.29,"end":3439.67,"sentiment":"neutral","sentiment_score":0.1516121193766594},{"text":"If ever you'd...","start":3439.73,"end":3440.95,"sentiment":"neutral","sentiment_score":0.005027987528592348},{"text":"Mhmm.","start":3441.41,"end":3441.91,"sentiment":"neutral","sentiment_score":0.009253622964024544}],"sentiment":"neutral","sentiment_score":0.15648371235539132,"num_words":13,"start":3433.775,"end":3441.91},{"sentences":[{"text":"Yeah.","start":3449.0898,"end":3449.5898,"sentiment":"neutral","sentiment_score":0.017354942858219147},{"text":"I'll get back to you for the network team response and for further troubleshooting if ever we need to do something on your end.","start":3451.49,"end":3461.9148,"sentiment":"neutral","sentiment_score":0.04002486148965545},{"text":"But just keep this job.","start":3465.4148,"end":3477.28,"sentiment":"neutral","sentiment_score":-0.053829963132739064},{"text":"Yeah.","start":3480.1401,"end":3480.6401,"sentiment":"neutral","sentiment_score":-0.06238086521625519},{"text":"Mhmm.","start":3486.105,"end":3486.605,"sentiment":"neutral","sentiment_score":-0.05132438614964485}],"sentiment":"neutral","sentiment_score":0.01859676723688608,"num_words":32,"start":3449.0898,"end":3486.605},{"sentences":[{"text":"Yeah.","start":3491.785,"end":3492.105,"sentiment":"neutral","sentiment_score":-0.0406343974173069},{"text":"I understand.","start":3492.105,"end":3492.6848,"sentiment":"neutral","sentiment_score":-0.02304616943001747},{"text":"But before we end this call, is it okay if we bring back the router that we provided?","start":3493.9448,"end":3502.25,"sentiment":"neutral","sentiment_score":-0.014105466090970568},{"text":"Like, connect that one until the issue is resolved so that we can check?","start":3502.71,"end":3509.175,"sentiment":"neutral","sentiment_score":-0.00921586062759161},{"text":"Yeah.","start":3514.935,"end":3515.415,"sentiment":"neutral","sentiment_score":-0.017336873337626457}],"sentiment":"neutral","sentiment_score":-0.013527334667742252,"num_words":36,"start":3491.785,"end":3515.415},{"sentences":[{"text":"Put it back.","start":3515.415,"end":3516.375,"sentiment":"neutral","sentiment_score":-0.02238372527062893},{"text":"Mhmm.","start":3516.375,"end":3516.875,"sentiment":"neutral","sentiment_score":0.002164720557630062},{"text":"The new router and the gray cable again.","start":3516.935,"end":3522.89,"sentiment":"neutral","sentiment_score":0.00250229355879128},{"text":"Mhmm.","start":3524.47,"end":3524.97,"sentiment":"neutral","sentiment_score":-0.016083095222711563},{"text":"Mhmm.","start":3534.55,"end":3534.8,"sentiment":"neutral","sentiment_score":-0.06780355423688889}],"sentiment":"neutral","sentiment_score":-0.009203911160251923,"num_words":14,"start":3515.415,"end":3534.8},{"sentences":[{"text":"Mhmm.","start":3534.8,"end":3535.215,"sentiment":"neutral","sentiment_score":-0.07302044332027435},{"text":"It stopped working.","start":3535.7751,"end":3536.995,"sentiment":"neutral","sentiment_score":-0.15520471086104712},{"text":"Yeah.","start":3547.0552,"end":3547.2952,"sentiment":"neutral","sentiment_score":-0.16762331128120422},{"text":"We understand.","start":3547.2952,"end":3548.0352,"sentiment":"neutral","sentiment_score":-0.17134150117635727},{"text":"We apologize we apologize for the inconvenience.","start":3551.0798,"end":3553.98,"sentiment":"neutral","sentiment_score":-0.17607609821217401}],"sentiment":"neutral","sentiment_score":-0.16296239835875376,"num_words":14,"start":3534.8,"end":3553.98},{"sentences":[{"text":"Please do know that I'm...","start":3555.16,"end":3556.7,"sentiment":"neutral","sentiment_score":-0.06850171312689782},{"text":"Be on top of this, and I'll get back to you as I have...","start":3556.92,"end":3561.24,"sentiment":"neutral","sentiment_score":0.033823921478220394},{"text":"Once I hear an update and...","start":3561.24,"end":3562.94,"sentiment":"neutral","sentiment_score":-0.006966119011243184},{"text":"If the issue's been resolved.","start":3563.495,"end":3564.955,"sentiment":"neutral","sentiment_score":0.006775180250406266},{"text":"Okay.","start":3569.175,"end":3569.675,"sentiment":"neutral","sentiment_score":0.16678562760353088}],"sentiment":"neutral","sentiment_score":0.00935132741447418,"num_words":31,"start":3555.16,"end":3569.675},{"sentences":[{"text":"Okay.","start":3569.895,"end":3570.395,"sentiment":"neutral","sentiment_score":0.07585518062114716},{"text":"The router?","start":3573.095,"end":3574.075,"sentiment":"neutral","sentiment_score":0.08031603693962097},{"text":"The new router?","start":3574.135,"end":3575.0352,"sentiment":"neutral","sentiment_score":0.082343394557635},{"text":"Yeah.","start":3577.975,"end":3578.475,"sentiment":"neutral","sentiment_score":0.08103914558887482},{"text":"And on to the first port again, please.","start":3578.81,"end":3582.83,"sentiment":"neutral","sentiment_score":0.06713157426565886}],"sentiment":"neutral","sentiment_score":0.07344061185916265,"num_words":15,"start":3569.895,"end":3582.83},{"sentences":[{"text":"Yeah.","start":3587.85,"end":3588.17,"sentiment":"neutral","sentiment_score":0.042225610464811325},{"text":"Port one.","start":3588.17,"end":3589.15,"sentiment":"neutral","sentiment_score":0.0540782455354929},{"text":"Okay.","start":3592.25,"end":3592.75,"sentiment":"neutral","sentiment_score":0.10080856829881668},{"text":"Okay then.","start":3597.355,"end":3598.175,"sentiment":"neutral","sentiment_score":0.13301774114370346},{"text":"Bye for now.","start":3598.635,"end":3599.695,"sentiment":"neutral","sentiment_score":0.16653993229071298}],"sentiment":"neutral","sentiment_score":0.1129828832215733,"num_words":9,"start":3587.85,"end":3599.695},{"sentences":[{"text":"Thank you.","start":3601.195,"end":3602.015,"sentiment":"positive","sentiment_score":0.45615001022815704},{"text":"Yeah.","start":3604.475,"end":3604.975,"sentiment":"neutral","sentiment_score":0.20011597871780396},{"text":"Thank you.","start":3606.16,"end":3606.82,"sentiment":"neutral","sentiment_score":0.23615837842226028},{"text":"Mhmm.","start":3610.7202,"end":3611.2202,"sentiment":"neutral","sentiment_score":-0.16896101832389832},{"text":"Yeah.","start":3615.12,"end":3615.44,"sentiment":"neutral","sentiment_score":-0.1383209526538849}],"sentiment":"neutral","sentiment_score":0.18249296929155076,"num_words":7,"start":3601.195,"end":3615.44},{"sentences":[{"text":"I understand.","start":3615.44,"end":3616.1,"sentiment":"neutral","sentiment_score":-0.1003461591899395},{"text":"But I assure you, I'll get back to you.","start":3616.8801,"end":3622.0789,"sentiment":"neutral","sentiment_score":0.26041894240511787},{"text":"I'll give the callback again.","start":3622.0789,"end":3623.679,"sentiment":"neutral","sentiment_score":0.1845926433801651},{"text":"Okay.","start":3623.679,"end":3623.999,"sentiment":"neutral","sentiment_score":0.21602459251880649},{"text":"You're welcome.","start":3623.999,"end":3624.739,"sentiment":"positive","sentiment_score":0.4261719733476639}],"sentiment":"neutral","sentiment_score":0.21760052207269168,"num_words":19,"start":3615.44,"end":3624.739},{"sentences":[{"text":"Bye for now.","start":3624.959,"end":3625.939,"sentiment":"positive","sentiment_score":0.5563662946224213}],"sentiment":"positive","sentiment_score":0.5563662946224213,"num_words":3,"start":3624.959,"end":3625.939}]}}]},{"alternatives":[{"transcript":"Good afternoon, ma'am. This is Rusan again. Yes. So, yeah, as we had discussed earlier regarding my Internet, I just reached home, and I will change the port as the instructor number four. Yes. Yeah. Yeah. Yeah. So I just plugged the number four now. So I... So then I will turn on the laptop. Yeah. So it's... Let me see. Yes. It's red light flashing. So all green. Yeah. So fiber box inside health. Right? Do you want me to picture the WhatsApp? Yeah. Okay. Same WhatsApp. Right? One moment. Sent. Yellow. So so you mean... No. I received a cable, gray one, and I have a a old one. That's a yellow before I used. I will send it I will send it to you to... This Yeah. Before, yeah, it was working. So I have just send it to you, picture. This is my own cable, but I got a cable, a gray one from from Airtel with $10 router. So what she suggest me... So this will need to change the cable. So which is I already connected that one. Right? Okay. Yes. I have a laptop. Okay. Let let me connect the Internet first. I mean, the tender router with the computer. It's connected. Supposed to open it straight away, actually. Yesterday, it was opening it straight away. Yeah. Alright. What I'll do? I'll I'll go to the browser. How long? Yeah. It's eight second or thirty? Okay. I will count now then. Yeah. 1234567, 8, 9, 10. Yeah. Yeah. 11, 12. So light are changing in the green, yellow, and red. So now it's a green. So I think it's a thirty second. Shall I leave? Yeah. So after leave, it's a green light now, and it's not blinking. It's a stable light. Yeah. Not blinking. Okay. I'll turn on the Wi Fi. So yesterday, same thing happened. One of your team member asked me to do that. And then after the Wi Fi, it... I... What... Wasn't shows up. And again, it's still green and not blinking. And I can't see the Wi Fi. And then later on later on, I turn on turn off the router and turn on the router on and off, then I I... And then I got a Wi Fi network. Without Wi Fi interaction, I cannot open the router. No. I can't see any. Do you want me to Wi Fi router turn and off? On and off or not? I'm supposed to. Yes. It... Yes. Yes. It was before as well. Same. I don't know what's wrong with this router. So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well. I can't see. Same thing happened yesterday as well. And something got emergency ops, and I just stopped the process. And then later this morning, what I did, I turned off the router and turned on. And then again, I saw on the Wi Fi network. Router? Okay. I'll turn up the router and... Yeah. But the thing is when green button not blinking or red button not blinking, this router at the moment account... A stable light. I can see here. Not blinking. When not blinking, don't show Wi Fi network, I guess. So still, I haven't turned up. Do you want me to turn up or not? Yeah. I'll see. I did it now. No. It's... I can't... No network. Yeah. I received. Yeah. Now green... Green... Yeah. Green button was... Is blinking now. It wasn't blinking before. Okay. After connecting automatically, I appear welcome to use a standard router. And I can see I have a start now option. Do you want me to start? And then do you want the picture? Yeah. So after it starts, I I got option like Internet setting and it's blinking, detecting your Internet concern type, please wait. And return there. And under, there is a skip option as well. Yeah. So after that, I... Here is... Please select your Internet connection type of you select switch to other working modes on here is. And then ISP type normal, Internet connection type, I think PPPEO. Right? Yeah. So I don't need to do anything with connection type. Right? Okay. Let me check. So here is the connection working mode is client plus AP mode, WISP mode, and AP mode. Okay. I'm sending to my ID. Yeah. So this option I got from up up. There is, you know, a yellow line switch to the other working mode. So when I press there, I got three option. Okay. Alright. And so ISP type normal and dynamic means p p p e o. And then I received the enter username and passcode. So my username is one one seven one at the right, a I r a I r t e l dot dot net dot a u. That means eleven one one seven one. I'll get it a I r t l a r t l dot net. I'll get it artl.net. I'll get it a r. Password is air AIR1 2301171. Let me verify. 112301171. And then after next. Right? It's processing now. Oh, I think I... It's worked, I think, or not. After again, I... It was processing, and and then again, automatically, I appear like this. Like this. I send it to you, the picture. After processing, it's kinda came like this. Sorry? First page. Yeah. You want me to do again? Start now? Yeah. Yeah. So it's same same thing appear again going. I don't know what's wrong. Processing. Same message appear again like this. The no response from the remote server. What that mean even? I don't know. K. Well... Sure. Yep. Alright. Let me see it. So same port number four? Yep. Do you want me to turn off the router or turn off and on or it's okay? Let me change the cable and the green light blinking again. So shall I press try again? Sure. Yeah. Already. Alrighty. Passport? Okay. Number 42 again. Number one. Yeah. Plugged in. Yes. Yeah. Yeah. So it's a green light green light flashing. Do you want a picture or video? It's saying no response from the remote server. What I think is from the something issue with the account, and I don't think you... I don't know, but it's my call. It's not a issue with routers because my old router also stopped working when I changed yesterday. And, again, I changed... It didn't work. Then I just plugged my old router, which was working nicely. And then the... My old router also stopped working. So I don't think so any issue with router. At at my end, I don't know the IT, but... Yeah. All routers. So you see nothing with the changing as well? What about... I just changed the port and everything. You don't want me to try or something like that? Okay. Okay. Yeah. Yeah. Yeah. Yeah. Yes. Yes. Sure. Okay. Okay. Right? Okay. Yep. Sure. Not the yellow one. But before it was... I was using a yellow one. Yeah. Mine one. And there's a lot of things that I had due to Internet. So many things. My work has been stopped. Yeah. I just plugged in now, so maybe it will take it. Do you want my router picture? In the... Yeah. I'm using Aussie diopter here. So this has LAN port and then WAN means sign is Internet sign. Yeah. It's a blue. Yeah. Before I used... Usually, I used to. I'll send you the picture so it will be easy for you. No worries. Yeah. I have to to be sent and delivered here. Yeah. I already connected. I've connected already. This is my own router. And I'm saying... Yeah. Sure. Alright. And I'm sending you the router front picture as well. Yes. So the light five z, two z, and Internet sign light and power as I send it to you, the picture. Hello? Yeah. So all light is on except LAN. I'll check. It's connected, but I don't know Internet is working or not. It's connected. But it's saying no Internet connection. Okay. Okay. Let me get the key. How many seconds? Okay. I'm not sure. 1415, sixteen, seventeen, 18, 19, 20, 21, 22, 23, 24, 25, twenty six, twenty seven, twenty eight, twenty nine, thirty. So at the moment, power light's blinking. Can I put you a few second hold? I'm getting my employer numb... Phone. Thank you for your patience. This is still blinking power button only. So you don't see any issue with you don't see any issue with my account in your system? But it's a message saying server issues from your remote something like that. I don't know what that mean. Yeah. It wasn't the issue or any... No. It's still blinking. I don't know what's wrong with the power. It's still power, but... Yeah. Only power light is blinking. Other light is still. Interesting. Wasn't take so long. But it's taking long. It's taking long. I see. It's power light only blinking. No. The light hasn't turned on. Oh, I don't know what's wrong. It's still the power light blinking. Can I turn off the router and turn on? Wasn't happened before. It's supposed to be quicker. Yeah. It's turned on all the light here now. So you see all these 80. Yeah. Okay. It's connected now. So I do... I need to open the browser. So what's the two one nine two? Let's see here. It's wrong. It's s t t p. Okay. S t t p and then double slash. Yeah. Appear. So I received... Welcome to RTTP SP router. Create a new network and advance it. Create a new network. Create a new network. Then after... So let's start to detection. It's buffering now. I have awesome here. Internet start to detect your connection type auto detection, which is buffering, rounding. Yeah. I got it. So I'll send it to your picture. It's gonna be easy for for me as well. Sorry. I'm taking longer. I don't know what's wrong with this Internet. All of a sudden, it was working perfectly. Thank you for your... Yeah. Thank you for your patience. Yeah. Can we please check WhatsApp? So after creating, it says username and password. Same username and password. Right? Alright. So 1171@arate8irtel..1171atthe.airda.net.au. First two, I have one two three zero one one seven one. I'll reset the password. 12301171. Yep. And after the next... And then it's saying assign your network SSID means the Wi Fi name. Okay. It says need to press. But I'll quickly write it down then. And what I'll do, and I'll put the password... Wi Fi password. Won't be long. Yeah. Sure. Sure. Yeah. I said it's the same one here. So it says router logging name. So what I need to put here? Yeah. The Wi Fi name I did, and after pressing next, it came like this. Let me send you the picture. There is no escape option. So what I'll do, I'll put it out the name of something like admin or something like that. Username or Yeah. Yeah. Yeah. So I put I put it... Yeah. Yeah. So I did that. Yeah. It's buffering. It's processing. Yeah. It's still buffering. Can you check one photo that I have sent? When I placed the next next button, it's buffering. And then it appear appears on the sponsor, something like that. And I choose. Yeah. It's connect. Yeah. It's connected. Wait here. I clicked. It's still happening. I don't know what's wrong. It's still buffering. Yeah. It's saying again unresponsive. You can wait for it to become a responsive or exit the page again. Yeah. Yeah. A d m I n. Yeah. It's doing... It's saying log in the router. Yep. Yeah. It's worked. And it's again, it's up It's again, create a new network. Sorry? No. It's saying a new one. Yeah. Yeah. Not existing. So... Yeah. So, again, I appear, like, you know, p p... POE. And then I can see the previous username and password is still here. So I'm going to the next. And then same Wi Fi name and password appeared here. I apply. Yeah. Now this time it's worked. Yeah. So it's created. I will send it to the picture. Okay. The yellow one. Right? Connected with a locator. From router? So you mean old router feature you want? I don't know. Okay. Is it... No. It is still connected. It's connected with the Wi Fi. And do you mean inside the router? Okay. You want the picture. Right? Oh, okay. So which option do I need to check-in the... Inside the router? Wireless? Okay. Yeah. So double... Inserted into one. Yeah. One means a blue color. Right? And so it's already in in... No. I don't know what I'm trying to say. But cable is already here inside the. Yes. It's the front front side. You mean light is blinking. You mean? In the laptop. Okay. In the laptop, I'm sending you the picture what I can see now. No. I can't see here any option. I just send it to you, the pizza, if you can see. Yeah. W. W a n. What is w n. Yeah. Yeah. Yeah. Yeah. W N. Yeah. Third one. Yeah. Yeah. And then after... Yeah. I clicked and then basic configuration p p e o. And then enable one, yes. Enable NAT NAT. Yes. Yes. Yes. Yes. Yeah. Account setting. Yeah. Okay. Sure. Send it. Mhmm. No. So Internet is not going to set up today? Lot of lot of lot of things gonna be stopped because I'm working with Internet. I... And you're saying nobody here is gonna be a issue for me now. So when gonna be fix this? I still not here. But it's supposed to be IT or everything. Supposed to be a twenty four hour support, actually, isn't it? Okay. So it's the issue with... Alright. What the settings? Good. Okay. So, yeah, please, you know, please follow-up for me, and it's very urgent because if I can't get Internet, I can't do anything, actually. And when I... When I joined with this network, I told... They said before joining, I talked to them. So twenty four hour support will be available or something like that, and now there's no support. Yeah. So... Yeah. This is another router issues. I'm pretty much sure. Alright. I'll... I look forward your response. Could you please follow-up for for for my India. So if if you can... Okay. Sure. A phone call, I'm I'm ready to response the phone and and fix today. So... Yeah. So you mean you mean... Yeah. Yeah. Yeah. So so you you are going to call me to... Call me back to fix the issue or just a response only from the network team? Alright. Then here what to say. But they need to... They have to know what the network is going. And now it's... The issues came from the customer and then network team tried to solve. This is not okay. Suppose... They're supposed to know it's what's going network because never happened with the other name... Other intern... Because I'm using the Internet with a lot of providers. Never happened. Never got this type of response, actually. So you mean a new router, you want me to keep connect or old one? Direct cable. I think something wrong with this router. My router was perfectly working. And when I plugged this new router to router... And it's still... I don't know what to say. I'm struggling to fix this yesterday, and now I'm just getting frustrated. Alright then. Yeah. Yeah. Yeah. Sure. I look forward to your response. Yeah. I'm plugged in. I'm plugged in. No worries. New router. Yeah. Passport? Yeah. Sure. I look forward your response as soon as you can, please. Because from yesterday, I spent a lot of hour and again today, and nothing happening. So I'm getting... To be honest, frustrating. Thank you. Thank you so much. Sure. Thank you. Thank you so much. Thank thank you. Bye bye. Thank you.","confidence":0.9716797,"words":[{"word":"good","start":6.3999996,"end":6.56,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5949161648750305},{"word":"afternoon","start":6.56,"end":7.04,"confidence":0.95947266,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.6281293630599976},{"word":"ma'am","start":7.04,"end":7.3599997,"confidence":0.7932739,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.625364363193512},{"word":"this","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.43862706422805786},{"word":"is","start":7.52,"end":7.68,"confidence":0.9980469,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.35364243388175964},{"word":"rusan","start":7.68,"end":8.16,"confidence":0.6098633,"punctuated_word":"Rusan","sentiment":"positive","sentiment_score":0.38042694330215454},{"word":"again","start":8.16,"end":8.66,"confidence":0.98999023,"punctuated_word":"again.","sentiment":"positive","sentiment_score":0.3851888179779053},{"word":"yes","start":11.2,"end":11.7,"confidence":0.94921875,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11965403705835342},{"word":"so","start":11.84,"end":12.0,"confidence":0.8261719,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.047658756375312805},{"word":"yeah","start":12.0,"end":12.5,"confidence":0.9831543,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.04041122645139694},{"word":"as","start":12.639999,"end":12.799999,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.044791318476200104},{"word":"we","start":12.799999,"end":13.04,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0509171336889267},{"word":"had","start":13.04,"end":13.36,"confidence":0.9667969,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.03960684314370155},{"word":"discussed","start":13.36,"end":13.84,"confidence":0.5263672,"punctuated_word":"discussed","sentiment":"neutral","sentiment_score":0.047033775597810745},{"word":"earlier","start":13.84,"end":14.32,"confidence":0.99902344,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":0.062040939927101135},{"word":"regarding","start":14.32,"end":14.82,"confidence":0.99609375,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.04152011126279831},{"word":"my","start":14.88,"end":15.12,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04947393387556076},{"word":"internet","start":15.12,"end":15.62,"confidence":0.95043945,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":0.03451406583189964},{"word":"i","start":16.845,"end":17.085001,"confidence":0.9375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0474032424390316},{"word":"just","start":17.085001,"end":17.485,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06043385714292526},{"word":"reached","start":17.485,"end":17.985,"confidence":0.9375,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.06828110665082932},{"word":"home","start":18.045,"end":18.545,"confidence":0.8276367,"punctuated_word":"home,","sentiment":"neutral","sentiment_score":0.05663156509399414},{"word":"and","start":20.285,"end":20.605,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0435786135494709},{"word":"i","start":20.605,"end":20.845001,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06115086004137993},{"word":"will","start":20.845001,"end":21.165,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.05850129574537277},{"word":"change","start":21.165,"end":21.665,"confidence":0.9902344,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.09168197214603424},{"word":"the","start":21.725,"end":21.885,"confidence":0.921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04999104142189026},{"word":"port","start":21.885,"end":22.385,"confidence":0.93359375,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.04211108386516571},{"word":"as","start":22.845001,"end":23.165,"confidence":0.56347656,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05303456634283066},{"word":"the","start":23.165,"end":23.405,"confidence":0.48266602,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06377490609884262},{"word":"instructor","start":23.405,"end":23.905,"confidence":0.4741211,"punctuated_word":"instructor","sentiment":"neutral","sentiment_score":0.03950481489300728},{"word":"number","start":24.125,"end":24.525,"confidence":0.9902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.04154609143733978},{"word":"four","start":24.525,"end":25.025,"confidence":0.9851074,"punctuated_word":"four.","sentiment":"neutral","sentiment_score":0.0598541647195816},{"word":"yes","start":32.12,"end":32.62,"confidence":0.97753906,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03953750431537628},{"word":"yeah","start":35.16,"end":35.66,"confidence":0.84594727,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034901563078165054},{"word":"yeah","start":38.6,"end":39.079998,"confidence":0.9655762,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04308360069990158},{"word":"yeah","start":39.079998,"end":39.239998,"confidence":0.8791504,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0508415624499321},{"word":"so","start":39.239998,"end":39.48,"confidence":0.95166016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05275573953986168},{"word":"i","start":39.48,"end":39.64,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07394082844257355},{"word":"just","start":39.64,"end":40.04,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08097004890441895},{"word":"plugged","start":40.04,"end":40.54,"confidence":0.5546875,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.07182107865810394},{"word":"the","start":41.8,"end":42.04,"confidence":0.35546875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05760767683386803},{"word":"number","start":42.04,"end":42.36,"confidence":0.7705078,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.033928580582141876},{"word":"four","start":42.36,"end":42.68,"confidence":0.94921875,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.05419590324163437},{"word":"now","start":42.68,"end":43.155,"confidence":0.9016113,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06261603534221649},{"word":"so","start":44.274998,"end":44.594997,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02000355534255505},{"word":"i","start":44.594997,"end":45.094997,"confidence":0.5102539,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":0.015066842548549175},{"word":"so","start":45.795,"end":46.035,"confidence":0.87890625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.030330758541822433},{"word":"then","start":46.035,"end":46.535,"confidence":0.99316406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03966113552451134},{"word":"i","start":46.594997,"end":46.835,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03572023659944534},{"word":"will","start":46.835,"end":46.995,"confidence":0.8339844,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.029283810406923298},{"word":"turn","start":46.995,"end":47.235,"confidence":0.99121094,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.03236827626824379},{"word":"on","start":47.235,"end":47.394997,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04769335687160492},{"word":"the","start":47.394997,"end":47.635,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03751081973314285},{"word":"laptop","start":47.635,"end":48.135,"confidence":0.9343262,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":0.044344205409288406},{"word":"yeah","start":59.420002,"end":59.74,"confidence":0.86938477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019451837986707687},{"word":"so","start":59.74,"end":59.9,"confidence":0.9838867,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01700773648917675},{"word":"it's","start":59.9,"end":60.4,"confidence":0.99560547,"punctuated_word":"it's...","sentiment":"neutral","sentiment_score":0.012063290923833849},{"word":"let","start":64.78,"end":64.94,"confidence":0.42797852,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.010523311793804169},{"word":"me","start":64.94,"end":65.1,"confidence":0.89990234,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011989975348114967},{"word":"see","start":65.1,"end":65.6,"confidence":0.5091553,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.01722804829478264},{"word":"yes","start":69.340004,"end":69.5,"confidence":0.6427002,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03884239494800568},{"word":"it's","start":69.5,"end":69.9,"confidence":0.9716797,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03534393385052681},{"word":"red","start":69.9,"end":70.3,"confidence":0.5317383,"punctuated_word":"red","sentiment":"neutral","sentiment_score":0.025989264249801636},{"word":"light","start":70.3,"end":70.54,"confidence":0.9707031,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.019951654598116875},{"word":"flashing","start":70.54,"end":71.04,"confidence":0.99560547,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":0.017638344317674637},{"word":"so","start":88.159996,"end":88.479996,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.022767964750528336},{"word":"all","start":88.479996,"end":88.96,"confidence":0.74316406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.026220520958304405},{"word":"green","start":88.96,"end":89.46,"confidence":0.94189453,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":0.025167191401124},{"word":"yeah","start":92.479996,"end":92.799995,"confidence":0.8510742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.027925804257392883},{"word":"so","start":92.799995,"end":93.119995,"confidence":0.9370117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02147943153977394},{"word":"fiber","start":93.119995,"end":93.52,"confidence":0.86621094,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.028414232656359673},{"word":"box","start":93.52,"end":93.759995,"confidence":0.9526367,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.023703789338469505},{"word":"inside","start":93.759995,"end":94.259995,"confidence":0.98828125,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":0.033080726861953735},{"word":"health","start":94.32,"end":94.71999,"confidence":0.63513184,"punctuated_word":"health.","sentiment":"neutral","sentiment_score":0.03521917760372162},{"word":"right","start":94.71999,"end":95.21999,"confidence":0.99316406,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.024352125823497772},{"word":"do","start":95.36,"end":95.6,"confidence":0.98535156,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.004658279940485954},{"word":"you","start":95.6,"end":95.68,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0085355956107378},{"word":"want","start":95.68,"end":95.84,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.001326337456703186},{"word":"me","start":95.84,"end":96.079994,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.006778804585337639},{"word":"to","start":96.079994,"end":96.399994,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0071283988654613495},{"word":"picture","start":96.399994,"end":96.899994,"confidence":0.9614258,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.011987579986453056},{"word":"the","start":97.28,"end":97.439995,"confidence":0.30639648,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0030527543276548386},{"word":"whatsapp","start":97.439995,"end":97.939995,"confidence":0.9814453,"punctuated_word":"WhatsApp?","sentiment":"neutral","sentiment_score":0.01442154496908188},{"word":"yeah","start":100.479996,"end":100.979996,"confidence":0.8203125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015755832195281982},{"word":"okay","start":102.225006,"end":102.625,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01457250863313675},{"word":"same","start":102.625,"end":103.025,"confidence":0.9863281,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.01340813934803009},{"word":"whatsapp","start":103.025,"end":103.525,"confidence":0.91625977,"punctuated_word":"WhatsApp.","sentiment":"neutral","sentiment_score":0.010493967682123184},{"word":"right","start":103.585,"end":104.085,"confidence":0.99365234,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.013616440817713736},{"word":"one","start":108.305,"end":108.705,"confidence":0.62158203,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0021181590855121613},{"word":"moment","start":108.705,"end":109.205,"confidence":0.99853516,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.010395568795502186},{"word":"sent","start":125.23,"end":125.73,"confidence":0.6750488,"punctuated_word":"Sent.","sentiment":"neutral","sentiment_score":0.010322418063879011},{"word":"yellow","start":164.705,"end":165.205,"confidence":0.5473633,"punctuated_word":"Yellow.","sentiment":"neutral","sentiment_score":-0.022329896688461304},{"word":"so","start":170.25,"end":170.48999,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012741428799927236},{"word":"so","start":170.48999,"end":170.65,"confidence":0.58203125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.01749103143811226},{"word":"you","start":170.65,"end":170.81,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.011125648394227028},{"word":"mean","start":170.81,"end":171.31,"confidence":1.0,"punctuated_word":"mean...","sentiment":"neutral","sentiment_score":-0.02491808496415615},{"word":"no","start":172.48999,"end":172.89,"confidence":0.92871094,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14671044051647186},{"word":"i","start":172.89,"end":173.39,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13130182027816772},{"word":"received","start":173.45,"end":173.95,"confidence":0.98095703,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.13795217871665957},{"word":"a","start":174.89,"end":175.39,"confidence":0.52441406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12506110966205597},{"word":"cable","start":175.61,"end":176.11,"confidence":0.8781738,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":-0.1473684310913086},{"word":"gray","start":176.73,"end":177.13,"confidence":0.91015625,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":-0.102694071829319},{"word":"one","start":177.13,"end":177.63,"confidence":0.8586426,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.12812015414237976},{"word":"and","start":178.48999,"end":178.81,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11963868141174316},{"word":"i","start":178.81,"end":178.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11974073946475984},{"word":"have","start":178.97,"end":179.47,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1366830617189407},{"word":"a","start":179.69,"end":179.93,"confidence":0.87353516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1363295614719391},{"word":"a","start":179.93,"end":180.09,"confidence":0.6894531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14602836966514587},{"word":"old","start":180.09,"end":180.33,"confidence":0.9589844,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.15841564536094666},{"word":"one","start":180.33,"end":180.825,"confidence":0.8947754,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.16031453013420105},{"word":"that's","start":181.94499,"end":182.185,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.14017951488494873},{"word":"a","start":182.185,"end":182.345,"confidence":0.62060547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1306566298007965},{"word":"yellow","start":182.345,"end":182.845,"confidence":0.99609375,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.1005261093378067},{"word":"before","start":182.985,"end":183.465,"confidence":0.65527344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.12522785365581512},{"word":"i","start":183.465,"end":183.625,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14760363101959229},{"word":"used","start":183.625,"end":184.105,"confidence":0.7963867,"punctuated_word":"used.","sentiment":"neutral","sentiment_score":-0.11242064833641052},{"word":"i","start":184.105,"end":184.345,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0030365847051143646},{"word":"will","start":184.345,"end":184.50499,"confidence":0.7158203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.015937628224492073},{"word":"send","start":184.50499,"end":184.665,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.016322830691933632},{"word":"it","start":184.665,"end":185.14499,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018151141703128815},{"word":"i","start":185.14499,"end":185.385,"confidence":0.8100586,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02541491948068142},{"word":"will","start":185.385,"end":185.625,"confidence":0.99609375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.02455567941069603},{"word":"send","start":185.625,"end":185.86499,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.010078094899654388},{"word":"it","start":185.86499,"end":186.025,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01212276890873909},{"word":"to","start":186.025,"end":186.185,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01340102218091488},{"word":"you","start":186.185,"end":186.345,"confidence":0.8959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007540203630924225},{"word":"to","start":186.345,"end":186.425,"confidence":0.55078125,"punctuated_word":"to...","sentiment":"neutral","sentiment_score":-0.0006996709853410721},{"word":"this","start":186.425,"end":186.925,"confidence":0.71728516,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.010447900742292404},{"word":"yeah","start":196.5,"end":196.82,"confidence":0.8730469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.022182893007993695},{"word":"before","start":196.82,"end":197.22,"confidence":0.9248047,"punctuated_word":"Before,","sentiment":"neutral","sentiment_score":0.01020728424191475},{"word":"yeah","start":197.22,"end":197.46,"confidence":0.9592285,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.054966360330581665},{"word":"it","start":197.46,"end":197.62,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0712316483259201},{"word":"was","start":197.62,"end":197.86,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.05485529452562332},{"word":"working","start":197.86,"end":198.26,"confidence":0.8598633,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.05715382844209671},{"word":"so","start":198.26,"end":198.42,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07513873279094696},{"word":"i","start":198.42,"end":198.58,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07588247954845428},{"word":"have","start":198.58,"end":198.66,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06847770512104034},{"word":"just","start":198.66,"end":199.16,"confidence":0.82958984,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0691138282418251},{"word":"send","start":199.22,"end":199.46,"confidence":0.5292969,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06645284593105316},{"word":"it","start":199.46,"end":199.62,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07418852299451828},{"word":"to","start":199.62,"end":199.78,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.058302052319049835},{"word":"you","start":199.78,"end":200.02,"confidence":0.68408203,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.05237749218940735},{"word":"picture","start":200.02,"end":200.52,"confidence":0.9753418,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.041773706674575806},{"word":"this","start":200.82,"end":201.06,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.009271148592233658},{"word":"is","start":201.06,"end":201.3,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01537073403596878},{"word":"my","start":201.3,"end":201.62,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.016714315861463547},{"word":"own","start":201.62,"end":202.12,"confidence":0.87890625,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.017617300152778625},{"word":"cable","start":202.18,"end":202.68,"confidence":0.89819336,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.01399575173854828},{"word":"but","start":203.14,"end":203.46,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0024592354893684387},{"word":"i","start":203.46,"end":203.7,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0007256567478179932},{"word":"got","start":203.7,"end":204.02,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.00040244683623313904},{"word":"a","start":204.02,"end":204.18,"confidence":0.97314453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0009058527648448944},{"word":"cable","start":204.18,"end":204.68,"confidence":0.6635742,"punctuated_word":"cable,","sentiment":"neutral","sentiment_score":0.002294449135661125},{"word":"a","start":204.9,"end":204.98,"confidence":0.5410156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.012396473437547684},{"word":"gray","start":204.98,"end":205.22,"confidence":0.8540039,"punctuated_word":"gray","sentiment":"neutral","sentiment_score":0.02588464692234993},{"word":"one","start":205.22,"end":205.62,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.00958465039730072},{"word":"from","start":205.62,"end":206.12,"confidence":0.6796875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.024829603731632233},{"word":"from","start":206.74,"end":206.9,"confidence":0.5317383,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04590800032019615},{"word":"airtel","start":206.9,"end":207.4,"confidence":0.9270833,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.019221633672714233},{"word":"with","start":207.46,"end":207.7,"confidence":0.4116211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.025848254561424255},{"word":"$10","start":207.7,"end":208.26,"confidence":0.3984375,"punctuated_word":"$10","sentiment":"neutral","sentiment_score":0.04191763326525688},{"word":"router","start":208.26,"end":208.76,"confidence":0.8334961,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.010687753558158876},{"word":"so","start":211.645,"end":211.965,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.029862133786082268},{"word":"what","start":211.965,"end":212.285,"confidence":0.9741211,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02548578940331936},{"word":"she","start":212.285,"end":212.445,"confidence":0.3161621,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.020047815516591072},{"word":"suggest","start":212.445,"end":212.845,"confidence":0.3161621,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.0291624516248703},{"word":"me","start":212.845,"end":213.345,"confidence":0.7109375,"punctuated_word":"me...","sentiment":"neutral","sentiment_score":-0.01506209746003151},{"word":"so","start":213.405,"end":213.645,"confidence":0.36157227,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0534437857568264},{"word":"this","start":213.645,"end":213.80501,"confidence":0.3005371,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06183638423681259},{"word":"will","start":213.80501,"end":213.965,"confidence":0.3395996,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07535409182310104},{"word":"need","start":213.965,"end":214.205,"confidence":0.82910156,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.08389420062303543},{"word":"to","start":214.205,"end":214.365,"confidence":0.984375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07080058753490448},{"word":"change","start":214.365,"end":214.685,"confidence":0.9980469,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.06999209523200989},{"word":"the","start":214.685,"end":214.845,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06660492718219757},{"word":"cable","start":214.845,"end":215.345,"confidence":0.76416016,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.06673845648765564},{"word":"so","start":225.56999,"end":225.73,"confidence":0.94384766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0259532667696476},{"word":"which","start":225.73,"end":225.97,"confidence":0.4567871,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.02948162518441677},{"word":"is","start":225.97,"end":226.13,"confidence":0.8461914,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022900156676769257},{"word":"i","start":226.13,"end":226.37,"confidence":0.5288086,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02736916206777096},{"word":"already","start":226.37,"end":226.77,"confidence":0.4921875,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.03262174502015114},{"word":"connected","start":226.77,"end":227.27,"confidence":0.99609375,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.01256195828318596},{"word":"that","start":227.33,"end":227.48999,"confidence":0.8774414,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0198828112334013},{"word":"one","start":227.48999,"end":227.73,"confidence":0.9663086,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.01358772348612547},{"word":"right","start":227.73,"end":228.23,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.03126467764377594},{"word":"okay","start":229.17,"end":229.67,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07894285023212433},{"word":"yes","start":243.235,"end":243.63501,"confidence":0.8520508,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.08739782869815826},{"word":"i","start":243.63501,"end":243.795,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04829956963658333},{"word":"have","start":243.795,"end":244.035,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07066824287176132},{"word":"a","start":244.035,"end":244.27501,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06984882801771164},{"word":"laptop","start":244.27501,"end":244.77501,"confidence":0.99902344,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":0.06286865472793579},{"word":"okay","start":253.41,"end":253.89,"confidence":0.77246094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.043127503246068954},{"word":"let","start":253.89,"end":254.39,"confidence":0.9716797,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05527079477906227},{"word":"let","start":254.61,"end":254.85,"confidence":0.8442383,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.07439690828323364},{"word":"me","start":254.85,"end":255.09,"confidence":0.9951172,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.08401970565319061},{"word":"connect","start":255.09,"end":255.57,"confidence":1.0,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.06716360151767731},{"word":"the","start":255.57,"end":255.73,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09031908214092256},{"word":"internet","start":255.73,"end":256.22998,"confidence":0.80615234,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.08855616301298141},{"word":"first","start":256.53,"end":257.03,"confidence":0.8664551,"punctuated_word":"first.","sentiment":"neutral","sentiment_score":0.058839716017246246},{"word":"i","start":257.97,"end":258.21,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05728260427713394},{"word":"mean","start":258.21,"end":258.53,"confidence":0.9133301,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.03710308670997619},{"word":"the","start":258.53,"end":258.69,"confidence":0.8798828,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08644779771566391},{"word":"tender","start":258.69,"end":259.17,"confidence":0.41333008,"punctuated_word":"tender","sentiment":"neutral","sentiment_score":0.10209223628044128},{"word":"router","start":259.17,"end":259.57,"confidence":0.9536133,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.05198625475168228},{"word":"with","start":259.57,"end":260.05,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0970768928527832},{"word":"the","start":260.05,"end":260.37,"confidence":0.9838867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0802360326051712},{"word":"computer","start":260.37,"end":260.87,"confidence":0.9880371,"punctuated_word":"computer.","sentiment":"neutral","sentiment_score":0.08632458746433258},{"word":"it's","start":267.055,"end":267.13498,"confidence":0.80688477,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.13762980699539185},{"word":"connected","start":267.13498,"end":267.63498,"confidence":0.99316406,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.08735080063343048},{"word":"supposed","start":283.64,"end":284.12003,"confidence":0.81933594,"punctuated_word":"Supposed","sentiment":"neutral","sentiment_score":0.10657893866300584},{"word":"to","start":284.12003,"end":284.62003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1452159881591797},{"word":"open","start":284.68002,"end":285.18002,"confidence":0.99902344,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.08753735572099686},{"word":"it","start":285.32,"end":285.40002,"confidence":0.60302734,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08487744629383087},{"word":"straight","start":285.40002,"end":285.72,"confidence":0.9658203,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":0.11177031695842744},{"word":"away","start":285.72,"end":286.2,"confidence":0.6982422,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":0.07386960089206696},{"word":"actually","start":286.2,"end":286.7,"confidence":0.9995117,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.015728604048490524},{"word":"yesterday","start":288.44,"end":288.94,"confidence":0.9470215,"punctuated_word":"Yesterday,","sentiment":"neutral","sentiment_score":-0.10422594100236891},{"word":"it","start":289.08002,"end":289.24002,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15964293479919434},{"word":"was","start":289.24002,"end":289.56003,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.12281884253025056},{"word":"opening","start":289.56003,"end":289.96002,"confidence":1.0,"punctuated_word":"opening","sentiment":"neutral","sentiment_score":-0.0974210649728775},{"word":"it","start":289.96002,"end":290.12003,"confidence":0.68408203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11030294001102448},{"word":"straight","start":290.12003,"end":290.36002,"confidence":0.9902344,"punctuated_word":"straight","sentiment":"neutral","sentiment_score":-0.08131270110607147},{"word":"away","start":290.36002,"end":290.86002,"confidence":0.9819336,"punctuated_word":"away.","sentiment":"neutral","sentiment_score":-0.10360748320817947},{"word":"yeah","start":297.08502,"end":297.58502,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.029681887477636337},{"word":"alright","start":301.805,"end":302.20502,"confidence":0.9909668,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1028394028544426},{"word":"what","start":302.20502,"end":302.445,"confidence":0.99121094,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.06947392225265503},{"word":"i'll","start":302.445,"end":302.685,"confidence":0.986084,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.050555311143398285},{"word":"do","start":302.685,"end":303.185,"confidence":0.8569336,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.026692237704992294},{"word":"i'll","start":306.62003,"end":306.7,"confidence":0.9885254,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02420353889465332},{"word":"i'll","start":306.7,"end":307.02002,"confidence":0.83569336,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02619916759431362},{"word":"go","start":307.02002,"end":307.26,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.017107494175434113},{"word":"to","start":307.26,"end":307.34003,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02207457646727562},{"word":"the","start":307.34003,"end":307.58002,"confidence":0.97314453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02720922976732254},{"word":"browser","start":307.58002,"end":308.08002,"confidence":0.9863281,"punctuated_word":"browser.","sentiment":"neutral","sentiment_score":0.012235205620527267},{"word":"how","start":314.14,"end":314.38,"confidence":0.9863281,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.016301177442073822},{"word":"long","start":314.38,"end":314.88,"confidence":0.9995117,"punctuated_word":"long?","sentiment":"neutral","sentiment_score":-0.009977642446756365},{"word":"yeah","start":318.935,"end":319.255,"confidence":0.98461914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00800236314535141},{"word":"it's","start":319.255,"end":319.415,"confidence":0.88134766,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.00018462291336618364},{"word":"eight","start":319.415,"end":319.915,"confidence":0.56640625,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":0.0005071517080068588},{"word":"second","start":320.29498,"end":320.695,"confidence":0.44213867,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.0007110070437192917},{"word":"or","start":320.695,"end":320.85498,"confidence":0.98095703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0012798458337783811},{"word":"thirty","start":320.85498,"end":321.35498,"confidence":0.6760254,"punctuated_word":"thirty?","sentiment":"neutral","sentiment_score":0.004130294546484947},{"word":"okay","start":323.815,"end":324.135,"confidence":0.9682617,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03718426823616028},{"word":"i","start":324.135,"end":324.29498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02642602846026421},{"word":"will","start":324.29498,"end":324.535,"confidence":0.9838867,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.026500128209590912},{"word":"count","start":324.535,"end":324.935,"confidence":0.98535156,"punctuated_word":"count","sentiment":"neutral","sentiment_score":0.03061753697693348},{"word":"now","start":324.935,"end":325.175,"confidence":0.9375,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.03575605899095535},{"word":"then","start":325.175,"end":325.57498,"confidence":0.8173828,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.05115995183587074},{"word":"yeah","start":325.57498,"end":326.07498,"confidence":0.8540039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05265820771455765},{"word":"1234567","start":327.255,"end":333.69998,"confidence":0.9905831,"punctuated_word":"1234567,","sentiment":"neutral","sentiment_score":0.02924969792366028},{"word":"8","start":334.16,"end":334.66,"confidence":0.9797363,"punctuated_word":"8,","sentiment":"neutral","sentiment_score":0.0156177319586277},{"word":"9","start":335.68,"end":336.18,"confidence":0.9099121,"punctuated_word":"9,","sentiment":"neutral","sentiment_score":0.015321612358093262},{"word":"10","start":336.87997,"end":337.37997,"confidence":0.7060547,"punctuated_word":"10.","sentiment":"neutral","sentiment_score":0.022287927567958832},{"word":"yeah","start":337.68,"end":338.18,"confidence":0.8461914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.023969363421201702},{"word":"yeah","start":338.24,"end":338.74,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01725366711616516},{"word":"11","start":338.96,"end":339.46,"confidence":0.7734375,"punctuated_word":"11,","sentiment":"neutral","sentiment_score":0.009391004219651222},{"word":"12","start":340.31998,"end":340.81998,"confidence":0.6772461,"punctuated_word":"12.","sentiment":"neutral","sentiment_score":-0.0026831571012735367},{"word":"so","start":348.705,"end":349.025,"confidence":0.2548828,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.022898368537425995},{"word":"light","start":349.025,"end":349.26498,"confidence":0.87597656,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.0020557865500450134},{"word":"are","start":349.26498,"end":349.425,"confidence":0.65283203,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.007735051214694977},{"word":"changing","start":349.425,"end":349.825,"confidence":0.9394531,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.02260260283946991},{"word":"in","start":349.825,"end":349.985,"confidence":0.52246094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007718406617641449},{"word":"the","start":349.985,"end":350.225,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.002381380647420883},{"word":"green","start":350.225,"end":350.725,"confidence":0.98461914,"punctuated_word":"green,","sentiment":"neutral","sentiment_score":0.002444913610816002},{"word":"yellow","start":351.105,"end":351.605,"confidence":0.7751465,"punctuated_word":"yellow,","sentiment":"neutral","sentiment_score":-0.01515323668718338},{"word":"and","start":351.665,"end":351.905,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.027403071522712708},{"word":"red","start":351.905,"end":352.225,"confidence":0.8635254,"punctuated_word":"red.","sentiment":"neutral","sentiment_score":-0.02129516750574112},{"word":"so","start":352.225,"end":352.465,"confidence":0.93408203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.013656221330165865},{"word":"now","start":352.465,"end":352.625,"confidence":0.9863281,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.005828678607940674},{"word":"it's","start":352.625,"end":352.865,"confidence":0.95214844,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.006558129098266363},{"word":"a","start":352.865,"end":353.025,"confidence":0.48339844,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003578798845410347},{"word":"green","start":353.025,"end":353.525,"confidence":0.9729004,"punctuated_word":"green.","sentiment":"neutral","sentiment_score":-0.0065825264900922775},{"word":"so","start":357.08002,"end":357.16,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0025299638509750366},{"word":"i","start":357.16,"end":357.32,"confidence":0.9472656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008316170424222946},{"word":"think","start":357.32,"end":357.56,"confidence":0.9301758,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.010126035660505297},{"word":"it's","start":357.56,"end":357.80002,"confidence":0.98461914,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.013774564489722252},{"word":"a","start":357.80002,"end":357.88,"confidence":0.77685547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.016832103952765465},{"word":"thirty","start":357.88,"end":358.2,"confidence":0.9589844,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.017788011580705643},{"word":"second","start":358.2,"end":358.7,"confidence":0.94091797,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.0276662427932024},{"word":"shall","start":362.04,"end":362.2,"confidence":0.97265625,"punctuated_word":"Shall","sentiment":"neutral","sentiment_score":-0.01865953579545021},{"word":"i","start":362.2,"end":362.36002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02335292287170887},{"word":"leave","start":362.36002,"end":362.86002,"confidence":0.9802246,"punctuated_word":"leave?","sentiment":"neutral","sentiment_score":-0.01833014190196991},{"word":"yeah","start":366.6,"end":367.1,"confidence":0.97216797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014592369087040424},{"word":"so","start":368.04,"end":368.36002,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.029310742393136024},{"word":"after","start":368.36002,"end":368.86002,"confidence":0.96777344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.0275318156927824},{"word":"leave","start":369.56,"end":369.96002,"confidence":0.61901855,"punctuated_word":"leave,","sentiment":"neutral","sentiment_score":-0.07799378037452698},{"word":"it's","start":369.96002,"end":370.12,"confidence":0.9790039,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10205685347318648},{"word":"a","start":370.12,"end":370.36002,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11315056681632996},{"word":"green","start":370.36002,"end":370.84,"confidence":1.0,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.0930878445506096},{"word":"light","start":370.84,"end":371.34,"confidence":1.0,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.08836552500724792},{"word":"now","start":371.845,"end":372.345,"confidence":0.77368164,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.13513588905334473},{"word":"and","start":372.64502,"end":372.965,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1505390703678131},{"word":"it's","start":372.965,"end":373.125,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.18298041820526123},{"word":"not","start":373.125,"end":373.36502,"confidence":0.99121094,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17354857921600342},{"word":"blinking","start":373.36502,"end":373.86502,"confidence":0.8625488,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.15845893323421478},{"word":"it's","start":374.245,"end":374.48502,"confidence":0.99365234,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.08573098480701447},{"word":"a","start":374.48502,"end":374.64502,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04094129428267479},{"word":"stable","start":374.64502,"end":375.125,"confidence":0.9667969,"punctuated_word":"stable","sentiment":"neutral","sentiment_score":-0.017833858728408813},{"word":"light","start":375.125,"end":375.625,"confidence":0.9951172,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.056346260011196136},{"word":"yeah","start":377.285,"end":377.785,"confidence":0.9230957,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.050770387053489685},{"word":"not","start":378.005,"end":378.325,"confidence":0.93847656,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.1135052964091301},{"word":"blinking","start":378.325,"end":378.825,"confidence":0.99902344,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.10225766897201538},{"word":"okay","start":384.15,"end":384.65,"confidence":0.796875,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014072572812438011},{"word":"i'll","start":384.71,"end":384.87,"confidence":0.9868164,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.025234807282686234},{"word":"turn","start":384.87,"end":385.11002,"confidence":0.9941406,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.022610612213611603},{"word":"on","start":385.11002,"end":385.35,"confidence":0.9951172,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.015826400369405746},{"word":"the","start":385.35,"end":385.51,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04110785573720932},{"word":"wi","start":385.51,"end":385.75,"confidence":0.9243164,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.02393503859639168},{"word":"fi","start":385.75,"end":386.25,"confidence":0.9975586,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.03079858049750328},{"word":"so","start":390.95,"end":391.19,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07788582891225815},{"word":"yesterday","start":391.19,"end":391.69,"confidence":0.8972168,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.12976635992527008},{"word":"same","start":391.75,"end":391.99,"confidence":0.9375,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.16277936100959778},{"word":"thing","start":391.99,"end":392.15,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.19570443034172055},{"word":"happened","start":392.15,"end":392.63,"confidence":0.96899414,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.1333167552947998},{"word":"one","start":392.63,"end":392.79,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.11130346357822418},{"word":"of","start":392.79,"end":392.87,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.11256928741931917},{"word":"your","start":392.87,"end":393.11002,"confidence":0.875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08759871870279312},{"word":"team","start":393.11002,"end":393.27,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.08787277340888977},{"word":"member","start":393.27,"end":393.59,"confidence":0.95410156,"punctuated_word":"member","sentiment":"neutral","sentiment_score":-0.07565368711948395},{"word":"asked","start":393.59,"end":393.83002,"confidence":0.98535156,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.07191503793001175},{"word":"me","start":393.83002,"end":394.07,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.07625716924667358},{"word":"to","start":394.07,"end":394.23,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07560577988624573},{"word":"do","start":394.23,"end":394.47,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09155534207820892},{"word":"that","start":394.47,"end":394.79,"confidence":0.73706055,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.07715020328760147},{"word":"and","start":394.79,"end":395.29,"confidence":0.9819336,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07316818833351135},{"word":"then","start":395.59,"end":395.91,"confidence":0.9902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05999700725078583},{"word":"after","start":395.91,"end":396.41,"confidence":0.9902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06243325769901275},{"word":"the","start":397.605,"end":398.105,"confidence":0.74902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1000158190727234},{"word":"wi","start":399.125,"end":399.445,"confidence":0.83251953,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.062063734978437424},{"word":"fi","start":399.445,"end":399.945,"confidence":0.951416,"punctuated_word":"Fi,","sentiment":"neutral","sentiment_score":-0.0650164783000946},{"word":"it","start":401.36502,"end":401.86502,"confidence":0.8203125,"punctuated_word":"it...","sentiment":"neutral","sentiment_score":-0.08220569044351578},{"word":"i","start":402.725,"end":402.965,"confidence":0.8256836,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.06494926661252975},{"word":"what","start":402.965,"end":403.20502,"confidence":0.7241211,"punctuated_word":"What...","sentiment":"neutral","sentiment_score":-0.13641107082366943},{"word":"wasn't","start":403.20502,"end":403.70502,"confidence":0.98339844,"punctuated_word":"Wasn't","sentiment":"neutral","sentiment_score":-0.25185027718544006},{"word":"shows","start":406.08502,"end":406.325,"confidence":0.8457031,"punctuated_word":"shows","sentiment":"neutral","sentiment_score":-0.22949355840682983},{"word":"up","start":406.325,"end":406.825,"confidence":0.87597656,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.21153180301189425},{"word":"and","start":409.96,"end":410.08,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.24014921486377716},{"word":"again","start":410.08,"end":410.19998,"confidence":0.7717285,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.2861006259918213},{"word":"it's","start":410.19998,"end":410.69998,"confidence":0.84155273,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3678685128688812},{"word":"still","start":411.08,"end":411.47998,"confidence":0.94189453,"punctuated_word":"still","sentiment":"negative","sentiment_score":-0.4137585759162903},{"word":"green","start":411.47998,"end":411.97998,"confidence":0.984375,"punctuated_word":"green","sentiment":"negative","sentiment_score":-0.34960806369781494},{"word":"and","start":412.59998,"end":412.84,"confidence":0.7817383,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.39314258098602295},{"word":"not","start":412.84,"end":413.08,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.46456006169319153},{"word":"blinking","start":413.08,"end":413.58,"confidence":0.7495117,"punctuated_word":"blinking.","sentiment":"negative","sentiment_score":-0.3515302836894989},{"word":"and","start":414.59998,"end":415.09998,"confidence":0.9941406,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.34605512022972107},{"word":"i","start":417.15997,"end":417.31998,"confidence":0.8647461,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.441213458776474},{"word":"can't","start":417.31998,"end":417.56,"confidence":0.9758301,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.43593573570251465},{"word":"see","start":417.56,"end":417.72,"confidence":0.99902344,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.3875056505203247},{"word":"the","start":417.72,"end":417.96,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.43542346358299255},{"word":"wi","start":417.96,"end":418.19998,"confidence":0.7734375,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.2936418950557709},{"word":"fi","start":418.19998,"end":418.69998,"confidence":0.9855957,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.3001609444618225},{"word":"and","start":422.28497,"end":422.44498,"confidence":0.72998047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14092591404914856},{"word":"then","start":422.44498,"end":422.685,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.12332606315612792},{"word":"later","start":422.685,"end":423.085,"confidence":0.97998047,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.11643344163894652},{"word":"on","start":423.085,"end":423.32498,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.11265940219163896},{"word":"later","start":423.32498,"end":423.645,"confidence":0.9404297,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.10278632491827012},{"word":"on","start":423.645,"end":423.805,"confidence":0.86987305,"punctuated_word":"on,","sentiment":"neutral","sentiment_score":-0.017479507252573967},{"word":"i","start":423.805,"end":424.04498,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.039888761937618256},{"word":"turn","start":424.04498,"end":424.205,"confidence":0.78808594,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.024715643376111984},{"word":"on","start":424.205,"end":424.365,"confidence":0.7651367,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.031158624216914177},{"word":"turn","start":424.365,"end":424.685,"confidence":0.8330078,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.02863305062055588},{"word":"off","start":424.685,"end":424.845,"confidence":0.9902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.03613914176821709},{"word":"the","start":424.845,"end":425.16498,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.040001075714826584},{"word":"router","start":425.16498,"end":425.56497,"confidence":0.93408203,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.030686527490615845},{"word":"and","start":425.56497,"end":425.72498,"confidence":0.9428711,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02524232119321823},{"word":"turn","start":425.72498,"end":425.965,"confidence":0.98828125,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.013319806195795536},{"word":"on","start":425.965,"end":426.125,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.015495101921260355},{"word":"the","start":426.125,"end":426.28497,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027793312445282936},{"word":"router","start":426.28497,"end":426.78497,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.020081203430891037},{"word":"on","start":427.16498,"end":427.405,"confidence":0.6147461,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014675503596663477},{"word":"and","start":427.405,"end":427.56497,"confidence":0.9838867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029579490423202515},{"word":"off","start":427.56497,"end":427.72498,"confidence":0.70996094,"punctuated_word":"off,","sentiment":"neutral","sentiment_score":-0.030101247131824493},{"word":"then","start":427.72498,"end":428.04498,"confidence":0.9892578,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.037688206881284714},{"word":"i","start":428.04498,"end":428.365,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.032404594123363495},{"word":"i","start":428.365,"end":428.865,"confidence":0.9863281,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.02856004238128662},{"word":"and","start":429.245,"end":429.485,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.13224096596240997},{"word":"then","start":429.485,"end":429.645,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.14981788396835327},{"word":"i","start":429.645,"end":429.805,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21494480967521667},{"word":"got","start":429.805,"end":430.04498,"confidence":0.98291016,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.23625348508358},{"word":"a","start":430.04498,"end":430.125,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18984898924827576},{"word":"wi","start":430.125,"end":430.365,"confidence":0.8803711,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.13025547564029694},{"word":"fi","start":430.365,"end":430.525,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.10320722311735152},{"word":"network","start":430.525,"end":431.025,"confidence":0.9855957,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.18729454278945923},{"word":"without","start":434.49,"end":434.73,"confidence":0.95947266,"punctuated_word":"Without","sentiment":"negative","sentiment_score":-0.37397482991218567},{"word":"wi","start":434.73,"end":434.93,"confidence":0.82958984,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.20085394382476807},{"word":"fi","start":434.93,"end":435.13,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.1500348001718521},{"word":"interaction","start":435.13,"end":435.63,"confidence":0.71850586,"punctuated_word":"interaction,","sentiment":"neutral","sentiment_score":-0.24682900309562683},{"word":"i","start":435.69,"end":435.85,"confidence":0.99609375,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4238166809082031},{"word":"cannot","start":435.85,"end":436.17,"confidence":0.9951172,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.47283002734184265},{"word":"open","start":436.17,"end":436.49,"confidence":0.9951172,"punctuated_word":"open","sentiment":"negative","sentiment_score":-0.3905223608016968},{"word":"the","start":436.49,"end":436.99,"confidence":0.9921875,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.40262600779533386},{"word":"router","start":437.53,"end":438.03,"confidence":0.982666,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.3089156746864319},{"word":"no","start":446.81,"end":447.05,"confidence":0.7446289,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2983141541481018},{"word":"i","start":447.05,"end":447.21,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3273443579673767},{"word":"can't","start":447.21,"end":447.61,"confidence":0.98828125,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.30574917793273926},{"word":"see","start":447.61,"end":447.93,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.25129812955856323},{"word":"any","start":447.93,"end":448.43,"confidence":0.89501953,"punctuated_word":"any.","sentiment":"neutral","sentiment_score":-0.31164079904556274},{"word":"do","start":448.67502,"end":448.915,"confidence":0.9716797,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.13706424832344055},{"word":"you","start":448.915,"end":448.99503,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11705970019102097},{"word":"want","start":448.99503,"end":449.23502,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.09130152314901352},{"word":"me","start":449.23502,"end":449.315,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.09454190731048584},{"word":"to","start":449.315,"end":449.475,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08722269535064697},{"word":"wi","start":449.475,"end":449.71503,"confidence":0.55126953,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.059411607682704926},{"word":"fi","start":449.71503,"end":450.195,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.0448925718665123},{"word":"router","start":450.195,"end":450.595,"confidence":0.69189453,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.10641732811927795},{"word":"turn","start":450.595,"end":450.915,"confidence":0.6801758,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.08565446734428406},{"word":"and","start":450.915,"end":451.075,"confidence":0.8520508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10721224546432497},{"word":"off","start":451.075,"end":451.575,"confidence":0.8071289,"punctuated_word":"off?","sentiment":"neutral","sentiment_score":-0.08766249567270279},{"word":"on","start":451.71503,"end":451.95502,"confidence":0.95703125,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.03411168232560158},{"word":"and","start":451.95502,"end":452.035,"confidence":0.96777344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03971961885690689},{"word":"off","start":452.035,"end":452.27502,"confidence":0.99902344,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.03823769465088844},{"word":"or","start":452.27502,"end":452.515,"confidence":0.94384766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.05440786108374595},{"word":"not","start":452.515,"end":453.015,"confidence":0.98535156,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.08420214056968689},{"word":"i'm","start":459.15503,"end":459.65503,"confidence":0.595459,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02751634642481804},{"word":"supposed","start":459.71503,"end":460.21503,"confidence":0.9790039,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.0233745314180851},{"word":"to","start":460.355,"end":460.855,"confidence":0.7885742,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":-0.010086593218147756},{"word":"yes","start":471.88998,"end":472.13,"confidence":0.7919922,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.009753569960594176},{"word":"it","start":472.13,"end":472.63,"confidence":0.8989258,"punctuated_word":"It...","sentiment":"neutral","sentiment_score":0.0006310818716883659},{"word":"yes","start":472.93,"end":473.33,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.021544449031352997},{"word":"yes","start":473.33,"end":473.72998,"confidence":0.9890137,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02677094377577305},{"word":"it","start":473.72998,"end":473.97,"confidence":0.99609375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.019172238186001778},{"word":"was","start":473.97,"end":474.21,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.010353365913033484},{"word":"before","start":474.21,"end":474.69,"confidence":0.97314453,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.02012533508241177},{"word":"as","start":474.69,"end":474.93,"confidence":0.29125977,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.019573558121919632},{"word":"well","start":474.93,"end":475.09,"confidence":0.5534668,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.016323544085025787},{"word":"same","start":475.09,"end":475.59,"confidence":0.9536133,"punctuated_word":"Same.","sentiment":"neutral","sentiment_score":0.009245501831173897},{"word":"i","start":476.77,"end":476.93,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2772133946418762},{"word":"don't","start":476.93,"end":477.16998,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2547733783721924},{"word":"know","start":477.16998,"end":477.33,"confidence":0.99902344,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.341135174036026},{"word":"what's","start":477.33,"end":477.57,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"negative","sentiment_score":-0.3426538109779358},{"word":"wrong","start":477.57,"end":477.81,"confidence":0.99902344,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.35552117228507996},{"word":"with","start":477.81,"end":477.97,"confidence":0.9951172,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3657359480857849},{"word":"this","start":477.97,"end":478.29,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.33210283517837524},{"word":"router","start":478.29,"end":478.79,"confidence":0.99560547,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.27837443351745605},{"word":"so","start":480.125,"end":480.285,"confidence":0.80615234,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.3346865177154541},{"word":"after","start":480.285,"end":480.445,"confidence":0.9941406,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.3808826208114624},{"word":"reset","start":480.445,"end":480.945,"confidence":0.98291016,"punctuated_word":"reset","sentiment":"negative","sentiment_score":-0.38792428374290466},{"word":"button","start":481.565,"end":481.96503,"confidence":0.9526367,"punctuated_word":"button","sentiment":"negative","sentiment_score":-0.4404318332672119},{"word":"fifty","start":481.96503,"end":482.36502,"confidence":0.46923828,"punctuated_word":"fifty","sentiment":"negative","sentiment_score":-0.4403901696205139},{"word":"second","start":482.36502,"end":482.86502,"confidence":0.9440918,"punctuated_word":"second,","sentiment":"negative","sentiment_score":-0.4039105176925659},{"word":"it's","start":484.68503,"end":485.005,"confidence":0.6152344,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4234263598918915},{"word":"not","start":485.005,"end":485.405,"confidence":0.83740234,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4253826141357422},{"word":"appearing","start":485.405,"end":485.905,"confidence":0.8671875,"punctuated_word":"appearing","sentiment":"negative","sentiment_score":-0.3527408242225647},{"word":"any","start":485.96503,"end":486.20502,"confidence":0.9716797,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4070128798484802},{"word":"wi","start":486.20502,"end":486.36502,"confidence":0.9223633,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.3231792449951172},{"word":"fi","start":486.36502,"end":486.68503,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.24323023855686188},{"word":"networking","start":486.68503,"end":487.18503,"confidence":0.97314453,"punctuated_word":"networking","sentiment":"negative","sentiment_score":-0.4115429222583771},{"word":"even","start":487.48502,"end":487.725,"confidence":0.42382812,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.39416393637657166},{"word":"though","start":487.725,"end":487.96503,"confidence":0.61572266,"punctuated_word":"though","sentiment":"negative","sentiment_score":-0.3510821759700775},{"word":"laptop","start":487.96503,"end":488.46503,"confidence":0.9892578,"punctuated_word":"laptop","sentiment":"negative","sentiment_score":-0.34118959307670593},{"word":"or","start":488.605,"end":488.92502,"confidence":0.93603516,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.3850919306278229},{"word":"even","start":488.92502,"end":489.24503,"confidence":0.9970703,"punctuated_word":"even","sentiment":"negative","sentiment_score":-0.34934550523757935},{"word":"though","start":489.24503,"end":489.74503,"confidence":0.99316406,"punctuated_word":"though","sentiment":"negative","sentiment_score":-0.391907811164856},{"word":"i'm","start":490.125,"end":490.285,"confidence":0.8613281,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.35151124000549316},{"word":"checking","start":490.285,"end":490.765,"confidence":0.98828125,"punctuated_word":"checking","sentiment":"negative","sentiment_score":-0.33908721804618835},{"word":"in","start":490.765,"end":490.92502,"confidence":0.48657227,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3170819580554962},{"word":"my","start":490.92502,"end":491.08502,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.3266540467739105},{"word":"phone","start":491.08502,"end":491.405,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.3039288818836212},{"word":"as","start":491.405,"end":491.725,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.3084794282913208},{"word":"well","start":491.725,"end":492.225,"confidence":0.95166016,"punctuated_word":"well.","sentiment":"negative","sentiment_score":-0.35444390773773193},{"word":"i","start":492.3,"end":492.8,"confidence":0.81933594,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.37897738814353943},{"word":"can't","start":494.22,"end":494.72,"confidence":0.9921875,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.32920747995376587},{"word":"see","start":496.22,"end":496.72,"confidence":0.87402344,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.27757179737091064},{"word":"same","start":496.86,"end":497.09998,"confidence":0.9863281,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.29757893085479736},{"word":"thing","start":497.09998,"end":497.25998,"confidence":1.0,"punctuated_word":"thing","sentiment":"negative","sentiment_score":-0.34944480657577515},{"word":"happened","start":497.25998,"end":497.58,"confidence":0.9892578,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.32212570309638977},{"word":"yesterday","start":497.58,"end":498.06,"confidence":0.99902344,"punctuated_word":"yesterday","sentiment":"neutral","sentiment_score":-0.25449907779693604},{"word":"as","start":498.06,"end":498.3,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.2626970112323761},{"word":"well","start":498.3,"end":498.8,"confidence":0.7241211,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.26768800616264343},{"word":"and","start":499.41998,"end":499.91998,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.26313647627830505},{"word":"something","start":499.97998,"end":500.37997,"confidence":0.82177734,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.3348088264465332},{"word":"got","start":500.37997,"end":500.87997,"confidence":0.96777344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.3144690990447998},{"word":"emergency","start":501.34,"end":501.84,"confidence":0.8989258,"punctuated_word":"emergency","sentiment":"neutral","sentiment_score":-0.2474297881126404},{"word":"ops","start":502.06,"end":502.3,"confidence":0.5444336,"punctuated_word":"ops,","sentiment":"neutral","sentiment_score":-0.28983283042907715},{"word":"and","start":502.3,"end":502.53998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25044363737106323},{"word":"i","start":502.53998,"end":502.69998,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31194567680358887},{"word":"just","start":502.69998,"end":503.19998,"confidence":0.97998047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2659322917461395},{"word":"stopped","start":506.115,"end":506.355,"confidence":0.7607422,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.2256123274564743},{"word":"the","start":506.355,"end":506.855,"confidence":0.94384766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2837918698787689},{"word":"process","start":507.395,"end":507.895,"confidence":0.7915039,"punctuated_word":"process.","sentiment":"neutral","sentiment_score":-0.240190327167511},{"word":"and","start":507.955,"end":508.195,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1482347548007965},{"word":"then","start":508.195,"end":508.695,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.13712649047374725},{"word":"later","start":509.155,"end":509.555,"confidence":0.9716797,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.12838542461395264},{"word":"this","start":509.555,"end":509.795,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10551643371582033},{"word":"morning","start":509.795,"end":510.195,"confidence":0.9494629,"punctuated_word":"morning,","sentiment":"neutral","sentiment_score":-0.10394087433815002},{"word":"what","start":510.195,"end":510.355,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.11000077426433565},{"word":"i","start":510.355,"end":510.515,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1044081300497055},{"word":"did","start":510.515,"end":510.755,"confidence":0.9604492,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":-0.10340701788663864},{"word":"i","start":510.755,"end":510.995,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14569151401519775},{"word":"turned","start":510.995,"end":511.235,"confidence":0.7368164,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.0757126733660698},{"word":"off","start":511.235,"end":511.395,"confidence":0.6694336,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.08235037326812744},{"word":"the","start":511.395,"end":511.635,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12677150964736938},{"word":"router","start":511.635,"end":512.035,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1171724945306778},{"word":"and","start":512.035,"end":512.275,"confidence":0.9482422,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0966782420873642},{"word":"turned","start":512.275,"end":512.515,"confidence":0.6723633,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.08084408938884735},{"word":"on","start":512.515,"end":512.755,"confidence":0.74609375,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.10358035564422607},{"word":"and","start":512.755,"end":512.915,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10797559469938278},{"word":"then","start":512.915,"end":513.075,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.09981463849544524},{"word":"again","start":513.075,"end":513.395,"confidence":0.7836914,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.09384281933307648},{"word":"i","start":513.395,"end":513.895,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09691818058490752},{"word":"saw","start":514.355,"end":514.855,"confidence":0.7915039,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.06513509154319763},{"word":"on","start":515.955,"end":516.195,"confidence":0.30541992,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06307043880224228},{"word":"the","start":516.195,"end":516.515,"confidence":0.67041016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11042481660842896},{"word":"wi","start":516.515,"end":516.675,"confidence":0.86035156,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.05873498320579529},{"word":"fi","start":516.675,"end":516.915,"confidence":1.0,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.04506432265043259},{"word":"network","start":516.915,"end":517.415,"confidence":0.9921875,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.1122523546218872},{"word":"router","start":535.435,"end":535.935,"confidence":0.66625977,"punctuated_word":"Router?","sentiment":"neutral","sentiment_score":-0.02566130831837654},{"word":"okay","start":537.675,"end":538.15497,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0013629905879497528},{"word":"i'll","start":538.15497,"end":538.235,"confidence":0.9133301,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0028020429890602827},{"word":"turn","start":538.235,"end":538.555,"confidence":0.99316406,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":0.011399099603295326},{"word":"up","start":538.555,"end":538.71497,"confidence":0.63623047,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.009870767593383787},{"word":"the","start":538.71497,"end":538.875,"confidence":0.8491211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026790836825966835},{"word":"router","start":538.875,"end":539.195,"confidence":0.9892578,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02894744835793972},{"word":"and","start":539.195,"end":539.695,"confidence":0.5410156,"punctuated_word":"and...","sentiment":"neutral","sentiment_score":-0.031580302864313126},{"word":"yeah","start":542.315,"end":542.815,"confidence":0.8876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.047366827726364136},{"word":"but","start":546.00995,"end":546.32996,"confidence":0.8520508,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.0906088799238205},{"word":"the","start":546.32996,"end":546.49,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10468675196170808},{"word":"thing","start":546.49,"end":546.73,"confidence":0.7324219,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.11204906553030014},{"word":"is","start":546.73,"end":547.23,"confidence":0.72509766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11781594902276991},{"word":"when","start":551.44995,"end":551.94995,"confidence":0.6484375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.09252586215734482},{"word":"green","start":552.32996,"end":552.73,"confidence":0.86621094,"punctuated_word":"green","sentiment":"neutral","sentiment_score":-0.07163630425930023},{"word":"button","start":552.73,"end":553.05,"confidence":0.9819336,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.10736072063446044},{"word":"not","start":553.05,"end":553.29,"confidence":0.9526367,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1439218670129776},{"word":"blinking","start":553.29,"end":553.79,"confidence":1.0,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.11988109350204468},{"word":"or","start":554.32996,"end":554.56995,"confidence":0.9135742,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1663154363632202},{"word":"red","start":554.56995,"end":554.81,"confidence":0.9980469,"punctuated_word":"red","sentiment":"neutral","sentiment_score":-0.11985455453395844},{"word":"button","start":554.81,"end":555.29,"confidence":0.9980469,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.12904301285743713},{"word":"not","start":555.29,"end":555.52997,"confidence":0.9951172,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14286436140537262},{"word":"blinking","start":555.52997,"end":556.02997,"confidence":0.9123535,"punctuated_word":"blinking,","sentiment":"neutral","sentiment_score":-0.14245882630348206},{"word":"this","start":556.41,"end":556.91,"confidence":0.94384766,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18718256056308744},{"word":"router","start":557.61,"end":558.00995,"confidence":0.5229492,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.14380088448524475},{"word":"at","start":558.00995,"end":558.17,"confidence":0.9291992,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.139510840177536},{"word":"the","start":558.17,"end":558.32996,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12045150995254517},{"word":"moment","start":558.32996,"end":558.825,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.10285542905330658},{"word":"account","start":559.78503,"end":560.025,"confidence":0.25952148,"punctuated_word":"account...","sentiment":"neutral","sentiment_score":-0.06979414075613022},{"word":"a","start":560.025,"end":560.10504,"confidence":0.8071289,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.03421634063124657},{"word":"stable","start":560.10504,"end":560.60504,"confidence":0.984375,"punctuated_word":"stable","sentiment":"neutral","sentiment_score":-0.045236360281705856},{"word":"light","start":561.22504,"end":561.72504,"confidence":0.7939453,"punctuated_word":"light.","sentiment":"neutral","sentiment_score":-0.03525112196803093},{"word":"i","start":562.025,"end":562.185,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03715779259800911},{"word":"can","start":562.185,"end":562.34503,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.021486960351467133},{"word":"see","start":562.34503,"end":562.585,"confidence":0.9970703,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01838296465575695},{"word":"here","start":562.585,"end":563.065,"confidence":0.83496094,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.00983374658972025},{"word":"not","start":563.065,"end":563.305,"confidence":0.7426758,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.08335946500301361},{"word":"blinking","start":563.305,"end":563.805,"confidence":0.98535156,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.09483392536640169},{"word":"when","start":564.10504,"end":564.425,"confidence":0.6694336,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.12431275099515916},{"word":"not","start":564.425,"end":564.585,"confidence":0.9091797,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.11631780117750168},{"word":"blinking","start":564.585,"end":565.085,"confidence":0.90185547,"punctuated_word":"blinking,","sentiment":"neutral","sentiment_score":-0.13319408893585205},{"word":"don't","start":566.025,"end":566.34503,"confidence":0.7022705,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15052860975265503},{"word":"show","start":566.34503,"end":566.84503,"confidence":0.47070312,"punctuated_word":"show","sentiment":"neutral","sentiment_score":-0.12471723556518556},{"word":"wi","start":567.145,"end":567.385,"confidence":0.4633789,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.11285247653722764},{"word":"fi","start":567.385,"end":567.625,"confidence":0.9951172,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.08401759713888168},{"word":"network","start":567.625,"end":568.025,"confidence":0.9057617,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.15994545817375183},{"word":"i","start":568.025,"end":568.185,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14389541745185852},{"word":"guess","start":568.185,"end":568.685,"confidence":0.9941406,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":-0.1670418083667755},{"word":"so","start":572.18,"end":572.68,"confidence":0.7866211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07642930001020432},{"word":"still","start":572.89996,"end":573.14,"confidence":0.45703125,"punctuated_word":"still,","sentiment":"neutral","sentiment_score":-0.09003699570894241},{"word":"i","start":573.14,"end":573.3,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11003175377845764},{"word":"haven't","start":573.3,"end":573.54,"confidence":0.9995117,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.12421765178442},{"word":"turned","start":573.54,"end":573.7,"confidence":0.8857422,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.1043519675731659},{"word":"up","start":573.7,"end":573.94,"confidence":0.953125,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.12712673842906952},{"word":"do","start":573.94,"end":574.1,"confidence":0.9980469,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.09861740469932556},{"word":"you","start":574.1,"end":574.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08300447463989258},{"word":"want","start":574.18,"end":574.33997,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.07032786309719086},{"word":"me","start":574.33997,"end":574.42,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08013564348220825},{"word":"to","start":574.42,"end":574.5,"confidence":0.67089844,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07596252113580704},{"word":"turn","start":574.5,"end":574.74,"confidence":0.9892578,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.04397285729646683},{"word":"up","start":574.74,"end":574.89996,"confidence":0.9790039,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.06100147217512131},{"word":"or","start":574.89996,"end":575.06,"confidence":0.99316406,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0656738430261612},{"word":"not","start":575.06,"end":575.56,"confidence":0.99658203,"punctuated_word":"not?","sentiment":"neutral","sentiment_score":-0.08660607784986496},{"word":"yeah","start":578.89996,"end":579.3,"confidence":0.80981445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.006452670320868492},{"word":"i'll","start":579.3,"end":579.54,"confidence":0.6508789,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.004273658152669668},{"word":"see","start":579.54,"end":580.04,"confidence":0.51678467,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.0027148323133587837},{"word":"i","start":582.89996,"end":583.06,"confidence":0.5888672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00355381891131401},{"word":"did","start":583.06,"end":583.38,"confidence":0.6230469,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.010119378566741943},{"word":"it","start":583.38,"end":583.54,"confidence":0.48120117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.004013124853372574},{"word":"now","start":583.54,"end":584.04,"confidence":0.9951172,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.009968498721718788},{"word":"no","start":619.48505,"end":619.645,"confidence":0.82788086,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11166426539421082},{"word":"it's","start":619.645,"end":620.145,"confidence":0.8112793,"punctuated_word":"It's...","sentiment":"neutral","sentiment_score":-0.11677590757608414},{"word":"i","start":620.525,"end":620.60504,"confidence":0.6791992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1765364706516266},{"word":"can't","start":620.60504,"end":621.10504,"confidence":0.96606445,"punctuated_word":"can't...","sentiment":"neutral","sentiment_score":-0.1316528469324112},{"word":"no","start":622.36505,"end":622.60504,"confidence":0.8496094,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.19127659499645233},{"word":"network","start":622.60504,"end":623.10504,"confidence":0.9794922,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.10590224713087082},{"word":"yeah","start":635.06,"end":635.22,"confidence":0.71240234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05267999321222305},{"word":"i","start":635.22,"end":635.3,"confidence":0.48657227,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04653485491871834},{"word":"received","start":635.3,"end":635.8,"confidence":0.7126465,"punctuated_word":"received.","sentiment":"neutral","sentiment_score":-0.057974815368652344},{"word":"yeah","start":637.86,"end":638.01996,"confidence":0.8881836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014633918181061745},{"word":"now","start":638.01996,"end":638.5,"confidence":0.9301758,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.014306539669632912},{"word":"green","start":638.5,"end":639.0,"confidence":0.9301758,"punctuated_word":"green...","sentiment":"neutral","sentiment_score":-0.010901019908487797},{"word":"green","start":639.38,"end":639.88,"confidence":0.39453125,"punctuated_word":"Green...","sentiment":"neutral","sentiment_score":-0.010350042954087256},{"word":"yeah","start":640.26,"end":640.665,"confidence":0.98999023,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010208062827587128},{"word":"green","start":640.90497,"end":641.38495,"confidence":0.9838867,"punctuated_word":"Green","sentiment":"neutral","sentiment_score":-0.011662397533655168},{"word":"button","start":641.38495,"end":641.785,"confidence":0.9921875,"punctuated_word":"button","sentiment":"neutral","sentiment_score":-0.018971435725688934},{"word":"was","start":641.785,"end":642.285,"confidence":0.9091797,"punctuated_word":"was...","sentiment":"neutral","sentiment_score":-0.034242257475852966},{"word":"is","start":642.505,"end":642.665,"confidence":0.77001953,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.04450264200568199},{"word":"blinking","start":642.665,"end":643.165,"confidence":0.9951172,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.03825395554304123},{"word":"now","start":643.225,"end":643.725,"confidence":0.9890137,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.05740815773606301},{"word":"it","start":644.02496,"end":644.26495,"confidence":0.9980469,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.0923055037856102},{"word":"wasn't","start":644.26495,"end":644.665,"confidence":0.9995117,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.0834759920835495},{"word":"blinking","start":644.665,"end":645.165,"confidence":0.99902344,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":-0.0827876627445221},{"word":"before","start":645.225,"end":645.725,"confidence":0.9970703,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.08429159224033356},{"word":"okay","start":648.665,"end":649.065,"confidence":0.9819336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.033012956380844116},{"word":"after","start":649.065,"end":649.46497,"confidence":0.99902344,"punctuated_word":"After","sentiment":"positive","sentiment_score":0.40638062357902527},{"word":"connecting","start":649.46497,"end":649.96497,"confidence":0.9941406,"punctuated_word":"connecting","sentiment":"neutral","sentiment_score":0.2570337653160095},{"word":"automatically","start":650.02496,"end":650.52496,"confidence":0.9128418,"punctuated_word":"automatically,","sentiment":"positive","sentiment_score":0.4646703004837036},{"word":"i","start":650.745,"end":650.90497,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5069162249565125},{"word":"appear","start":650.90497,"end":651.305,"confidence":0.91015625,"punctuated_word":"appear","sentiment":"positive","sentiment_score":0.47799280285835266},{"word":"welcome","start":651.305,"end":651.70496,"confidence":0.8833008,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.6398359537124634},{"word":"to","start":651.70496,"end":651.945,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5540869832038879},{"word":"use","start":651.945,"end":652.445,"confidence":0.8911133,"punctuated_word":"use","sentiment":"positive","sentiment_score":0.534617006778717},{"word":"a","start":652.90497,"end":653.065,"confidence":0.56396484,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5976820588111877},{"word":"standard","start":653.065,"end":653.545,"confidence":0.73876953,"punctuated_word":"standard","sentiment":"positive","sentiment_score":0.5844181180000305},{"word":"router","start":653.545,"end":654.045,"confidence":0.8120117,"punctuated_word":"router.","sentiment":"positive","sentiment_score":0.513135552406311},{"word":"and","start":655.66,"end":656.16,"confidence":0.9902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1252746284008026},{"word":"i","start":656.22,"end":656.38,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13030439615249634},{"word":"can","start":656.38,"end":656.62,"confidence":0.9667969,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1409243643283844},{"word":"see","start":656.62,"end":657.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.14541958272457123},{"word":"i","start":657.18,"end":657.26,"confidence":0.9091797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10750429332256316},{"word":"have","start":657.26,"end":657.76,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.12494142353534698},{"word":"a","start":657.98,"end":658.14,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09959621727466585},{"word":"start","start":658.14,"end":658.38,"confidence":0.91748047,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.09925123304128648},{"word":"now","start":658.38,"end":658.77997,"confidence":0.9980469,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.1423303484916687},{"word":"option","start":658.77997,"end":659.18,"confidence":0.9824219,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":0.09515750408172607},{"word":"do","start":659.18,"end":659.33997,"confidence":0.9980469,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.03903752565383911},{"word":"you","start":659.33997,"end":659.5,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04975004494190216},{"word":"want","start":659.5,"end":659.66,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.029248753562569615},{"word":"me","start":659.66,"end":659.82,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05180909484624863},{"word":"to","start":659.82,"end":659.98,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.032488636672496796},{"word":"start","start":659.98,"end":660.48,"confidence":0.9941406,"punctuated_word":"start?","sentiment":"neutral","sentiment_score":0.06976042687892914},{"word":"and","start":666.45996,"end":666.7,"confidence":0.9560547,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0032462328672409058},{"word":"then","start":666.7,"end":667.2,"confidence":0.9790039,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.014450881630182266},{"word":"do","start":667.735,"end":667.97504,"confidence":0.9111328,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.005800312384963036},{"word":"you","start":667.97504,"end":668.055,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0016369391232728958},{"word":"want","start":668.055,"end":668.555,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.001353427767753601},{"word":"the","start":670.655,"end":671.155,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.001238144934177399},{"word":"picture","start":673.255,"end":673.755,"confidence":0.9946289,"punctuated_word":"picture?","sentiment":"neutral","sentiment_score":-0.13128405809402466},{"word":"yeah","start":675.815,"end":676.315,"confidence":0.8564453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06807909905910492},{"word":"so","start":676.53503,"end":676.935,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07317736744880676},{"word":"after","start":676.935,"end":677.435,"confidence":0.9892578,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.08766644448041916},{"word":"it","start":678.055,"end":678.135,"confidence":0.58496094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08526302874088287},{"word":"starts","start":678.135,"end":678.635,"confidence":0.91259766,"punctuated_word":"starts,","sentiment":"neutral","sentiment_score":0.10144904255867004},{"word":"i","start":679.72504,"end":679.97504,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13305264711380005},{"word":"i","start":679.97504,"end":680.055,"confidence":0.76708984,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11982792615890504},{"word":"got","start":680.055,"end":680.555,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.12778052687644958},{"word":"option","start":682.45996,"end":682.86,"confidence":0.47192383,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.06219072267413139},{"word":"like","start":682.86,"end":683.25995,"confidence":0.69873047,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.086757130920887},{"word":"internet","start":683.25995,"end":683.74,"confidence":0.3347168,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.04539033770561218},{"word":"setting","start":683.74,"end":684.06,"confidence":0.96777344,"punctuated_word":"setting","sentiment":"neutral","sentiment_score":0.0988445281982422},{"word":"and","start":684.06,"end":684.3,"confidence":0.5908203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11963509023189545},{"word":"it's","start":684.3,"end":684.62,"confidence":0.9890137,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.12320314347743988},{"word":"blinking","start":684.62,"end":685.12,"confidence":0.7541504,"punctuated_word":"blinking,","sentiment":"neutral","sentiment_score":0.09638012945652008},{"word":"detecting","start":685.18,"end":685.66,"confidence":0.98828125,"punctuated_word":"detecting","sentiment":"neutral","sentiment_score":0.08498775959014893},{"word":"your","start":685.66,"end":685.81995,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030144453048706055},{"word":"internet","start":685.81995,"end":686.22,"confidence":0.88134766,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.005881600081920624},{"word":"concern","start":686.22,"end":686.69995,"confidence":0.6694336,"punctuated_word":"concern","sentiment":"neutral","sentiment_score":-0.005024813115596771},{"word":"type","start":686.69995,"end":686.94,"confidence":0.4991455,"punctuated_word":"type,","sentiment":"neutral","sentiment_score":0.017047373577952385},{"word":"please","start":686.94,"end":687.25995,"confidence":0.9604492,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.0036163777112960815},{"word":"wait","start":687.25995,"end":687.75995,"confidence":0.7685547,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":0.03247106075286865},{"word":"and","start":688.69995,"end":689.01996,"confidence":0.9707031,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.029194246977567673},{"word":"return","start":689.01996,"end":689.42,"confidence":0.5810547,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.03204585611820221},{"word":"there","start":689.42,"end":689.89996,"confidence":0.64282227,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.05666901916265488},{"word":"and","start":689.89996,"end":690.3,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06524812430143356},{"word":"under","start":690.3,"end":690.69995,"confidence":0.73461914,"punctuated_word":"under,","sentiment":"neutral","sentiment_score":0.04780223965644837},{"word":"there","start":690.69995,"end":690.86,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.07785733044147491},{"word":"is","start":690.86,"end":691.1,"confidence":0.9589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.087396539747715},{"word":"a","start":691.1,"end":691.25995,"confidence":0.77001953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07586392760276794},{"word":"skip","start":691.25995,"end":691.66,"confidence":0.9741211,"punctuated_word":"skip","sentiment":"neutral","sentiment_score":0.021311098709702492},{"word":"option","start":691.66,"end":692.06,"confidence":0.99609375,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.0259331576526165},{"word":"as","start":692.06,"end":692.3,"confidence":0.99316406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.07874748110771179},{"word":"well","start":692.3,"end":692.8,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.043228767812252045},{"word":"yeah","start":696.305,"end":696.625,"confidence":0.9367676,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0367402583360672},{"word":"so","start":696.625,"end":696.865,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02808510325849056},{"word":"after","start":696.865,"end":697.185,"confidence":0.9951172,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.02584792673587799},{"word":"that","start":697.185,"end":697.50494,"confidence":0.93530273,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.02225639298558235},{"word":"i","start":697.50494,"end":698.00494,"confidence":0.93603516,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":0.011206763796508312},{"word":"here","start":698.545,"end":699.045,"confidence":0.9165039,"punctuated_word":"Here","sentiment":"neutral","sentiment_score":0.008468549698591232},{"word":"is","start":699.50494,"end":699.745,"confidence":0.70166016,"punctuated_word":"is...","sentiment":"neutral","sentiment_score":0.007457341067492962},{"word":"please","start":699.745,"end":700.065,"confidence":0.9921875,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.012690793722867966},{"word":"select","start":700.065,"end":700.38495,"confidence":0.9980469,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.031055133789777756},{"word":"your","start":700.38495,"end":700.70496,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02720775455236435},{"word":"internet","start":700.70496,"end":701.105,"confidence":0.8256836,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.00596405565738678},{"word":"connection","start":701.105,"end":701.58496,"confidence":0.9980469,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.014216911047697067},{"word":"type","start":701.58496,"end":701.90497,"confidence":0.9941406,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.011120826005935667},{"word":"of","start":701.90497,"end":702.065,"confidence":0.91748047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.041534632444381714},{"word":"you","start":702.065,"end":702.305,"confidence":0.3720703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.039620012044906616},{"word":"select","start":702.305,"end":702.785,"confidence":0.6953125,"punctuated_word":"select","sentiment":"neutral","sentiment_score":0.03982618451118469},{"word":"switch","start":702.785,"end":703.105,"confidence":0.53466797,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.0365813672542572},{"word":"to","start":703.105,"end":703.345,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0553913488984108},{"word":"other","start":703.345,"end":703.58496,"confidence":0.99902344,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.06317725777626038},{"word":"working","start":703.58496,"end":704.065,"confidence":0.9951172,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.0514947772026062},{"word":"modes","start":704.065,"end":704.225,"confidence":0.40454102,"punctuated_word":"modes","sentiment":"neutral","sentiment_score":0.04648500680923462},{"word":"on","start":704.225,"end":704.725,"confidence":0.27416992,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08925992995500565},{"word":"here","start":705.105,"end":705.345,"confidence":0.29589844,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.07219895720481873},{"word":"is","start":705.345,"end":705.845,"confidence":0.56188965,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.05308004468679428},{"word":"and","start":705.985,"end":706.225,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04309919849038124},{"word":"then","start":706.225,"end":706.725,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04906579107046127},{"word":"isp","start":706.94495,"end":707.44495,"confidence":0.9667969,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":0.0277303010225296},{"word":"type","start":707.50494,"end":707.90497,"confidence":0.9951172,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.026077575981616977},{"word":"normal","start":707.90497,"end":708.40497,"confidence":0.7039795,"punctuated_word":"normal,","sentiment":"neutral","sentiment_score":0.05749065801501274},{"word":"internet","start":709.05,"end":709.45,"confidence":0.7426758,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.024773795157670975},{"word":"connection","start":709.45,"end":709.77,"confidence":0.9951172,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.02035866118967533},{"word":"type","start":709.77,"end":710.27,"confidence":0.86987305,"punctuated_word":"type,","sentiment":"neutral","sentiment_score":0.03263188526034355},{"word":"i","start":710.81,"end":710.97,"confidence":0.91845703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.043911002576351166},{"word":"think","start":710.97,"end":711.47,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.037081826478242874},{"word":"pppeo","start":711.85,"end":712.35,"confidence":0.7026367,"punctuated_word":"PPPEO.","sentiment":"neutral","sentiment_score":0.04135972261428833},{"word":"right","start":713.05,"end":713.55,"confidence":0.99609375,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.04900317266583443},{"word":"yeah","start":716.89,"end":717.29,"confidence":0.7963867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05602733790874481},{"word":"so","start":717.29,"end":717.79,"confidence":0.9589844,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05657711252570152},{"word":"i","start":717.85,"end":717.93,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04141300171613693},{"word":"don't","start":717.93,"end":718.17,"confidence":0.9880371,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.01607605628669262},{"word":"need","start":718.17,"end":718.33,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.015160702168941498},{"word":"to","start":718.33,"end":718.41,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04811698570847511},{"word":"do","start":718.41,"end":718.65,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07678623497486115},{"word":"anything","start":718.65,"end":718.97,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.059394024312496185},{"word":"with","start":718.97,"end":719.47,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10349832475185394},{"word":"connection","start":720.09,"end":720.59,"confidence":0.91503906,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.06105714291334152},{"word":"type","start":720.65,"end":720.97,"confidence":0.9824219,"punctuated_word":"type.","sentiment":"neutral","sentiment_score":-0.057469554245471954},{"word":"right","start":720.97,"end":721.47,"confidence":0.99365234,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.006696106866002083},{"word":"okay","start":732.385,"end":732.785,"confidence":0.9926758,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.016289949417114258},{"word":"let","start":732.785,"end":733.02496,"confidence":0.9951172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.007700853049755096},{"word":"me","start":733.02496,"end":733.185,"confidence":0.98828125,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01435207761824131},{"word":"check","start":733.185,"end":733.685,"confidence":0.9946289,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.02703159302473068},{"word":"so","start":736.145,"end":736.385,"confidence":0.39257812,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04997233301401138},{"word":"here","start":736.385,"end":736.705,"confidence":0.97802734,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.05518597736954689},{"word":"is","start":736.705,"end":736.945,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0510333850979805},{"word":"the","start":736.945,"end":737.185,"confidence":0.55078125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06111918017268181},{"word":"connection","start":737.185,"end":737.685,"confidence":0.98095703,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.03955376148223877},{"word":"working","start":737.745,"end":738.145,"confidence":0.7495117,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.051183149218559265},{"word":"mode","start":738.145,"end":738.46497,"confidence":0.97314453,"punctuated_word":"mode","sentiment":"neutral","sentiment_score":0.07104882597923279},{"word":"is","start":738.46497,"end":738.9,"confidence":0.7167969,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.053277336061000824},{"word":"client","start":739.22003,"end":739.7,"confidence":0.81640625,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.03787729516625405},{"word":"plus","start":739.7,"end":740.2,"confidence":0.98291016,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":0.03938775882124901},{"word":"ap","start":740.34,"end":740.74005,"confidence":0.85839844,"punctuated_word":"AP","sentiment":"neutral","sentiment_score":0.03160582482814789},{"word":"mode","start":740.74005,"end":741.24005,"confidence":0.9243164,"punctuated_word":"mode,","sentiment":"neutral","sentiment_score":0.043227896094322205},{"word":"wisp","start":741.46,"end":741.96,"confidence":0.8844401,"punctuated_word":"WISP","sentiment":"neutral","sentiment_score":0.029946452006697655},{"word":"mode","start":742.5,"end":742.82,"confidence":0.88256836,"punctuated_word":"mode,","sentiment":"neutral","sentiment_score":0.058044854551553726},{"word":"and","start":742.82,"end":743.14,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.031560301780700684},{"word":"ap","start":743.14,"end":743.46,"confidence":0.9970703,"punctuated_word":"AP","sentiment":"neutral","sentiment_score":0.03075292892754078},{"word":"mode","start":743.46,"end":743.96,"confidence":0.9980469,"punctuated_word":"mode.","sentiment":"neutral","sentiment_score":0.03361348807811737},{"word":"okay","start":750.66003,"end":751.16003,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0020851511508226395},{"word":"i'm","start":751.22003,"end":751.30005,"confidence":0.9406738,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011426066979765892},{"word":"sending","start":751.30005,"end":751.78,"confidence":0.8364258,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.015338730067014694},{"word":"to","start":751.78,"end":752.28,"confidence":0.83203125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.013520322740077972},{"word":"my","start":753.195,"end":753.675,"confidence":0.13977051,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.00958826020359993},{"word":"id","start":753.675,"end":754.175,"confidence":0.80493164,"punctuated_word":"ID.","sentiment":"neutral","sentiment_score":-0.0013234186917543411},{"word":"yeah","start":762.395,"end":762.895,"confidence":0.8630371,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030269093811511993},{"word":"so","start":780.09503,"end":780.335,"confidence":0.63720703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03244727849960327},{"word":"this","start":780.335,"end":780.655,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.030376387760043144},{"word":"option","start":780.655,"end":781.05505,"confidence":0.99316406,"punctuated_word":"option","sentiment":"neutral","sentiment_score":0.03952637314796448},{"word":"i","start":781.05505,"end":781.29504,"confidence":0.75146484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03586072474718094},{"word":"got","start":781.29504,"end":781.61505,"confidence":0.9980469,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.034413598477840424},{"word":"from","start":781.61505,"end":782.11505,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03160840645432472},{"word":"up","start":782.655,"end":782.97504,"confidence":0.5834961,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04014882817864418},{"word":"up","start":782.97504,"end":783.215,"confidence":0.5780029,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.04137520864605904},{"word":"there","start":783.215,"end":783.455,"confidence":0.99609375,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.05259373039007187},{"word":"is","start":783.455,"end":783.61505,"confidence":0.9194336,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":0.04007662832736969},{"word":"you","start":783.61505,"end":783.775,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03119153529405594},{"word":"know","start":783.775,"end":784.015,"confidence":0.99902344,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.03148786723613739},{"word":"a","start":784.015,"end":784.17505,"confidence":0.5371094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.047720082104206085},{"word":"yellow","start":784.17505,"end":784.41504,"confidence":0.96875,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.03730613365769386},{"word":"line","start":784.41504,"end":784.73505,"confidence":0.9472656,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.030584122985601425},{"word":"switch","start":784.73505,"end":785.215,"confidence":0.67626953,"punctuated_word":"switch","sentiment":"neutral","sentiment_score":0.02087699994444847},{"word":"to","start":785.215,"end":785.455,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03780148923397064},{"word":"the","start":785.455,"end":785.695,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05258191004395485},{"word":"other","start":785.695,"end":786.015,"confidence":0.9863281,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.046228643506765366},{"word":"working","start":786.015,"end":786.495,"confidence":0.9980469,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.02921832725405693},{"word":"mode","start":786.495,"end":786.995,"confidence":0.7294922,"punctuated_word":"mode.","sentiment":"neutral","sentiment_score":0.04935650527477264},{"word":"so","start":787.29504,"end":787.53503,"confidence":0.8378906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.036241188645362854},{"word":"when","start":787.53503,"end":787.695,"confidence":0.94189453,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.03186211735010147},{"word":"i","start":787.695,"end":787.85504,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03187709301710129},{"word":"press","start":787.85504,"end":788.09503,"confidence":0.7241211,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.014940664172172546},{"word":"there","start":788.09503,"end":788.335,"confidence":0.89282227,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.02995334006845951},{"word":"i","start":788.335,"end":788.495,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03350179269909859},{"word":"got","start":788.495,"end":788.73505,"confidence":0.92578125,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03131120651960373},{"word":"three","start":788.73505,"end":788.97504,"confidence":0.99121094,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.013236332684755324},{"word":"option","start":788.97504,"end":789.47504,"confidence":0.83251953,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":0.016235584393143654},{"word":"okay","start":798.0,"end":798.5,"confidence":0.81762695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018829988315701485},{"word":"alright","start":800.63995,"end":801.13995,"confidence":0.8989258,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0535624697804451},{"word":"and","start":801.27997,"end":801.51996,"confidence":0.7895508,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04490632563829422},{"word":"so","start":801.51996,"end":802.01996,"confidence":0.9614258,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.04160279035568237},{"word":"isp","start":802.16,"end":802.63995,"confidence":0.7470703,"punctuated_word":"ISP","sentiment":"neutral","sentiment_score":0.0357775017619133},{"word":"type","start":802.63995,"end":802.87994,"confidence":0.92333984,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.035073116421699524},{"word":"normal","start":802.87994,"end":803.37994,"confidence":0.97998047,"punctuated_word":"normal","sentiment":"neutral","sentiment_score":0.08200029283761978},{"word":"and","start":804.0,"end":804.24,"confidence":0.6660156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06664054095745087},{"word":"dynamic","start":804.24,"end":804.74,"confidence":0.8569336,"punctuated_word":"dynamic","sentiment":"neutral","sentiment_score":0.07296207547187805},{"word":"means","start":804.87994,"end":805.27997,"confidence":0.4152832,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.039244744926691055},{"word":"p","start":805.27997,"end":805.51996,"confidence":0.78515625,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.04342590272426605},{"word":"p","start":805.51996,"end":805.68,"confidence":0.9589844,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.039391305297613144},{"word":"p","start":805.68,"end":806.0,"confidence":0.9970703,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.03805692493915558},{"word":"e","start":806.0,"end":806.16,"confidence":0.9863281,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.048370108008384705},{"word":"o","start":806.16,"end":806.66,"confidence":0.7149658,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.04253561422228813},{"word":"and","start":807.04,"end":807.27997,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04238218814134598},{"word":"then","start":807.27997,"end":807.51996,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04913861304521561},{"word":"i","start":807.51996,"end":807.75995,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03607096150517464},{"word":"received","start":807.75995,"end":808.25995,"confidence":0.99316406,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.03924819082021713},{"word":"the","start":809.09503,"end":809.255,"confidence":0.51904297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.052332691848278046},{"word":"enter","start":809.255,"end":809.575,"confidence":0.38427734,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.031163997948169708},{"word":"username","start":809.575,"end":810.075,"confidence":0.9863281,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.0377279669046402},{"word":"and","start":810.375,"end":810.695,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02927837148308754},{"word":"passcode","start":810.695,"end":811.195,"confidence":0.9342448,"punctuated_word":"passcode.","sentiment":"neutral","sentiment_score":0.04061582311987877},{"word":"so","start":813.015,"end":813.255,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05313779413700104},{"word":"my","start":813.255,"end":813.755,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.040891606360673904},{"word":"username","start":814.29504,"end":814.775,"confidence":0.9970703,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.03870907053351402},{"word":"is","start":814.775,"end":815.275,"confidence":0.97998047,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05928569287061691},{"word":"one","start":816.135,"end":816.375,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.04824211075901985},{"word":"one","start":816.375,"end":816.875,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.029607735574245453},{"word":"seven","start":817.015,"end":817.41504,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.03865577653050423},{"word":"one","start":817.41504,"end":817.91504,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02748698741197586},{"word":"at","start":818.215,"end":818.375,"confidence":0.7705078,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.03992456570267677},{"word":"the","start":818.375,"end":818.695,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.034321077167987823},{"word":"right","start":818.695,"end":819.195,"confidence":0.80126953,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.03685015067458153},{"word":"a","start":820.455,"end":820.695,"confidence":0.8642578,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029894594103097916},{"word":"i","start":820.695,"end":821.015,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014088679105043411},{"word":"r","start":821.015,"end":821.515,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.022823989391326904},{"word":"a","start":822.11,"end":822.26996,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023222658783197403},{"word":"i","start":822.26996,"end":822.75,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02358972653746605},{"word":"r","start":822.75,"end":823.07,"confidence":0.9980469,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.025794027373194695},{"word":"t","start":823.07,"end":823.55,"confidence":0.9980469,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.02152281627058983},{"word":"e","start":823.55,"end":823.87,"confidence":0.9980469,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.024720072746276855},{"word":"l","start":823.87,"end":824.37,"confidence":0.99902344,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.018035974353551865},{"word":"dot","start":825.31,"end":825.81,"confidence":0.99316406,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.023093244060873985},{"word":"dot","start":827.87,"end":828.26996,"confidence":0.6699219,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.021625354886054993},{"word":"net","start":828.26996,"end":828.76996,"confidence":0.9790039,"punctuated_word":"net","sentiment":"neutral","sentiment_score":0.026423119008541107},{"word":"dot","start":830.67,"end":831.17,"confidence":0.98095703,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.024972161278128624},{"word":"a","start":831.38995,"end":831.63,"confidence":0.8071289,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.026138786226511},{"word":"u","start":831.63,"end":832.13,"confidence":0.97314453,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":0.03160076588392258},{"word":"that","start":832.58997,"end":832.82996,"confidence":0.32128906,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.024720855057239532},{"word":"means","start":832.82996,"end":833.14996,"confidence":0.5605469,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.02509712800383568},{"word":"eleven","start":833.14996,"end":833.64996,"confidence":0.8730469,"punctuated_word":"eleven","sentiment":"neutral","sentiment_score":0.019767597317695618},{"word":"one","start":833.96497,"end":834.205,"confidence":0.86328125,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.009782284498214722},{"word":"one","start":834.205,"end":834.285,"confidence":0.91748047,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011989232152700424},{"word":"seven","start":834.285,"end":834.605,"confidence":0.9902344,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.01785651594400406},{"word":"one","start":834.605,"end":834.845,"confidence":0.588562,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.02765503339469433},{"word":"i'll","start":834.845,"end":835.005,"confidence":0.5262451,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05667541176080704},{"word":"get","start":835.005,"end":835.245,"confidence":0.63964844,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0640995055437088},{"word":"it","start":835.245,"end":835.325,"confidence":0.890625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04150702804327011},{"word":"a","start":835.325,"end":835.565,"confidence":0.58447266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04802863672375679},{"word":"i","start":835.565,"end":835.645,"confidence":0.93408203,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03026239201426506},{"word":"r","start":835.645,"end":835.885,"confidence":0.71484375,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.04016993939876557},{"word":"t","start":835.885,"end":836.125,"confidence":0.9658203,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.03336721286177635},{"word":"l","start":836.125,"end":836.365,"confidence":0.59375,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.02584077976644039},{"word":"a","start":836.365,"end":836.52496,"confidence":0.77441406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.025977205485105515},{"word":"r","start":836.52496,"end":836.685,"confidence":0.59375,"punctuated_word":"r","sentiment":"neutral","sentiment_score":0.034748636186122894},{"word":"t","start":836.685,"end":836.925,"confidence":0.9892578,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.03467639535665512},{"word":"l","start":836.925,"end":837.085,"confidence":0.9550781,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.031315647065639496},{"word":"dot","start":837.085,"end":837.325,"confidence":0.99609375,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.03265189379453659},{"word":"net","start":837.325,"end":837.765,"confidence":0.6557617,"punctuated_word":"net.","sentiment":"neutral","sentiment_score":0.05081681162118912},{"word":"i'll","start":837.765,"end":837.82166,"confidence":0.37493896,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05705081671476364},{"word":"get","start":837.82166,"end":837.87836,"confidence":0.296875,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.059950120747089386},{"word":"it","start":837.87836,"end":837.935,"confidence":0.4970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04580620676279068},{"word":"artl.net","start":837.935,"end":838.275,"confidence":0.6439412,"punctuated_word":"artl.net.","sentiment":"neutral","sentiment_score":0.04881612211465835},{"word":"i'll","start":838.275,"end":838.33167,"confidence":0.6665039,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0602470301091671},{"word":"get","start":838.33167,"end":838.38837,"confidence":0.6010742,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06495465338230133},{"word":"it","start":838.38837,"end":838.445,"confidence":0.5996094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04513709992170334},{"word":"a","start":838.445,"end":838.905,"confidence":0.19726562,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.052524384111166},{"word":"r","start":838.905,"end":839.365,"confidence":0.4572754,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":0.0428977906703949},{"word":"password","start":839.365,"end":839.82495,"confidence":0.30517578,"punctuated_word":"Password","sentiment":"neutral","sentiment_score":-0.0011500809341669085},{"word":"is","start":839.82495,"end":840.285,"confidence":0.94189453,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0036999844014644623},{"word":"air","start":841.085,"end":841.585,"confidence":0.6689453,"punctuated_word":"air","sentiment":"neutral","sentiment_score":0.007442999631166458},{"word":"air1","start":842.04504,"end":847.265,"confidence":0.7074585,"punctuated_word":"AIR1","sentiment":"neutral","sentiment_score":0.0056282952427864075},{"word":"2301171","start":848.18,"end":852.1,"confidence":0.9914551,"punctuated_word":"2301171.","sentiment":"neutral","sentiment_score":0.004401938524097204},{"word":"let","start":852.1,"end":852.26,"confidence":0.98095703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.004111733287572861},{"word":"me","start":852.26,"end":852.76,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.006448138505220413},{"word":"verify","start":853.7,"end":854.2,"confidence":0.76782227,"punctuated_word":"verify.","sentiment":"neutral","sentiment_score":0.0012685738038271666},{"word":"112301171","start":855.86,"end":860.74,"confidence":0.8570964,"punctuated_word":"112301171.","sentiment":"neutral","sentiment_score":-0.005776416510343552},{"word":"and","start":860.74,"end":860.98,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.016753407195210457},{"word":"then","start":860.98,"end":861.22,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.010180527344346046},{"word":"after","start":861.22,"end":861.54,"confidence":0.984375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.015318606048822405},{"word":"next","start":861.54,"end":861.94,"confidence":0.83081055,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":-0.014412605203688145},{"word":"right","start":861.94,"end":862.44,"confidence":0.9980469,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.02893178164958954},{"word":"it's","start":876.135,"end":876.45,"confidence":0.9301758,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.024301355704665184},{"word":"processing","start":877.73004,"end":878.23004,"confidence":0.9970703,"punctuated_word":"processing","sentiment":"neutral","sentiment_score":0.0034725964069366455},{"word":"now","start":878.29004,"end":878.79004,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.058199357241392136},{"word":"oh","start":886.53,"end":886.77,"confidence":0.99121094,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.017360486090183258},{"word":"i","start":886.77,"end":886.93,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013633660972118378},{"word":"think","start":886.93,"end":887.25,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.022029954940080643},{"word":"i","start":887.25,"end":887.75,"confidence":0.98535156,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.0007744114845991135},{"word":"it's","start":889.97003,"end":890.29004,"confidence":0.7414551,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.051297202706336975},{"word":"worked","start":890.29004,"end":890.61,"confidence":0.71850586,"punctuated_word":"worked,","sentiment":"neutral","sentiment_score":0.022937804460525513},{"word":"i","start":890.61,"end":890.77,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012231051921844482},{"word":"think","start":890.77,"end":891.25,"confidence":0.96972656,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.002723559737205506},{"word":"or","start":891.25,"end":891.41003,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01107071340084076},{"word":"not","start":891.41003,"end":891.825,"confidence":0.9511719,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.01807982102036476},{"word":"after","start":894.065,"end":894.385,"confidence":0.8613281,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.04101979732513428},{"word":"again","start":894.385,"end":894.78503,"confidence":0.79541016,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.032640259712934494},{"word":"i","start":894.78503,"end":895.28503,"confidence":0.98291016,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.02874176762998104},{"word":"it","start":897.585,"end":897.745,"confidence":0.99316406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.02689291909337044},{"word":"was","start":897.745,"end":898.22504,"confidence":0.5126953,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.028355086222290993},{"word":"processing","start":898.22504,"end":898.72504,"confidence":0.58935547,"punctuated_word":"processing,","sentiment":"neutral","sentiment_score":-0.08054937422275543},{"word":"and","start":899.10504,"end":899.60504,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03321269527077675},{"word":"and","start":900.305,"end":900.465,"confidence":0.5834961,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.029741715639829636},{"word":"then","start":900.465,"end":900.705,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.01589670404791832},{"word":"again","start":900.705,"end":901.10504,"confidence":0.77783203,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.020418396219611168},{"word":"automatically","start":901.10504,"end":901.60504,"confidence":0.9562988,"punctuated_word":"automatically,","sentiment":"neutral","sentiment_score":0.0006922688335180283},{"word":"i","start":901.905,"end":902.065,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.026870235800743103},{"word":"appear","start":902.065,"end":902.465,"confidence":0.67578125,"punctuated_word":"appear","sentiment":"neutral","sentiment_score":-0.029482603073120117},{"word":"like","start":902.465,"end":902.705,"confidence":0.99609375,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.01148516684770584},{"word":"this","start":902.705,"end":903.205,"confidence":0.86450195,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.012803617864847183},{"word":"like","start":905.10504,"end":905.265,"confidence":0.9277344,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.008690185844898224},{"word":"this","start":905.265,"end":905.76,"confidence":0.9946289,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.027256228029727936},{"word":"i","start":909.2,"end":909.36,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01268649846315384},{"word":"send","start":909.36,"end":909.60004,"confidence":0.6748047,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.004084199666976929},{"word":"it","start":909.60004,"end":909.76,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01946292072534561},{"word":"to","start":909.76,"end":909.92,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0203988254070282},{"word":"you","start":909.92,"end":910.08,"confidence":0.82714844,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.01566801406443119},{"word":"the","start":910.08,"end":910.32,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026307787746191025},{"word":"picture","start":910.32,"end":910.82,"confidence":0.99560547,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.004253637045621872},{"word":"after","start":912.56,"end":913.04004,"confidence":0.8959961,"punctuated_word":"After","sentiment":"neutral","sentiment_score":-0.07888218760490417},{"word":"processing","start":913.04004,"end":913.54004,"confidence":0.89331055,"punctuated_word":"processing,","sentiment":"neutral","sentiment_score":-0.06489095091819763},{"word":"it's","start":915.04004,"end":915.28,"confidence":0.6604004,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09870658814907074},{"word":"kinda","start":915.28,"end":915.60004,"confidence":0.32861328,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.14337493479251862},{"word":"came","start":915.60004,"end":915.84,"confidence":0.67285156,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.11234323680400848},{"word":"like","start":915.84,"end":916.08,"confidence":0.9892578,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06449459493160248},{"word":"this","start":916.08,"end":916.58,"confidence":0.9946289,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.08111906796693802},{"word":"sorry","start":927.76495,"end":928.26495,"confidence":0.6130371,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.12366225570440292},{"word":"first","start":928.485,"end":928.805,"confidence":0.88427734,"punctuated_word":"First","sentiment":"neutral","sentiment_score":-0.07473944127559662},{"word":"page","start":928.805,"end":929.125,"confidence":0.7375488,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":-0.06698021292686462},{"word":"yeah","start":929.125,"end":929.625,"confidence":0.96435547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02756461687386036},{"word":"you","start":931.365,"end":931.52496,"confidence":0.9394531,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0524757020175457},{"word":"want","start":931.52496,"end":931.76495,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.04827309027314186},{"word":"me","start":931.76495,"end":931.925,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.023682154715061188},{"word":"to","start":931.925,"end":932.08496,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029727499932050705},{"word":"do","start":932.08496,"end":932.40497,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03215852752327919},{"word":"again","start":932.40497,"end":932.805,"confidence":0.49743652,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.022008266299962997},{"word":"start","start":932.805,"end":933.20496,"confidence":0.93359375,"punctuated_word":"Start","sentiment":"neutral","sentiment_score":-0.013949252665042875},{"word":"now","start":933.20496,"end":933.70496,"confidence":0.95458984,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.004025228321552277},{"word":"yeah","start":939.78,"end":940.28,"confidence":0.85961914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008033500984311104},{"word":"yeah","start":951.715,"end":952.195,"confidence":0.9824219,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.058185216039419174},{"word":"so","start":952.195,"end":952.435,"confidence":0.98291016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1209263801574707},{"word":"it's","start":952.435,"end":952.675,"confidence":0.8796387,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1462817341089249},{"word":"same","start":952.675,"end":953.075,"confidence":0.84814453,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.14732776582241058},{"word":"same","start":953.075,"end":953.23505,"confidence":0.9560547,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.16849000751972198},{"word":"thing","start":953.23505,"end":953.73505,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.25453415513038635},{"word":"appear","start":954.115,"end":954.615,"confidence":0.39331055,"punctuated_word":"appear","sentiment":"neutral","sentiment_score":-0.1946462243795395},{"word":"again","start":954.675,"end":955.075,"confidence":0.8833008,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.2142731696367264},{"word":"going","start":955.075,"end":955.575,"confidence":0.5617676,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":-0.18769775331020355},{"word":"i","start":956.275,"end":956.435,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44484493136405945},{"word":"don't","start":956.435,"end":956.675,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4466027617454529},{"word":"know","start":956.675,"end":956.835,"confidence":0.99902344,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.4480903446674347},{"word":"what's","start":956.835,"end":957.155,"confidence":0.99658203,"punctuated_word":"what's","sentiment":"negative","sentiment_score":-0.4247674345970154},{"word":"wrong","start":957.155,"end":957.655,"confidence":0.9941406,"punctuated_word":"wrong.","sentiment":"negative","sentiment_score":-0.33613091707229614},{"word":"processing","start":966.53,"end":967.03,"confidence":0.58447266,"punctuated_word":"Processing.","sentiment":"neutral","sentiment_score":-0.2168174684047699},{"word":"same","start":988.62,"end":989.12,"confidence":0.67285156,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":-0.2699170708656311},{"word":"message","start":990.22,"end":990.7,"confidence":0.9453125,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.3178148865699768},{"word":"appear","start":990.7,"end":991.2,"confidence":0.640625,"punctuated_word":"appear","sentiment":"negative","sentiment_score":-0.3641494214534759},{"word":"again","start":991.58,"end":992.08,"confidence":0.8959961,"punctuated_word":"again","sentiment":"negative","sentiment_score":-0.3595736026763916},{"word":"like","start":992.86,"end":993.18,"confidence":0.8256836,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.3440561890602112},{"word":"this","start":993.18,"end":993.68,"confidence":0.99316406,"punctuated_word":"this.","sentiment":"negative","sentiment_score":-0.34002843499183655},{"word":"the","start":999.02,"end":999.33997,"confidence":0.63378906,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4823298156261444},{"word":"no","start":999.33997,"end":999.5,"confidence":0.73291016,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5981581807136536},{"word":"response","start":999.5,"end":999.98,"confidence":0.99902344,"punctuated_word":"response","sentiment":"negative","sentiment_score":-0.5183485150337219},{"word":"from","start":999.98,"end":1000.22,"confidence":0.96875,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.5565327405929565},{"word":"the","start":1000.22,"end":1000.38,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5357462763786316},{"word":"remote","start":1000.38,"end":1000.77997,"confidence":0.99902344,"punctuated_word":"remote","sentiment":"negative","sentiment_score":-0.4742113053798675},{"word":"server","start":1000.77997,"end":1001.1,"confidence":0.91552734,"punctuated_word":"server.","sentiment":"negative","sentiment_score":-0.526524543762207},{"word":"what","start":1001.1,"end":1001.33997,"confidence":0.96533203,"punctuated_word":"What","sentiment":"negative","sentiment_score":-0.4587932527065277},{"word":"that","start":1001.33997,"end":1001.58,"confidence":0.74658203,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.40075820684432983},{"word":"mean","start":1001.58,"end":1001.82,"confidence":0.9223633,"punctuated_word":"mean","sentiment":"negative","sentiment_score":-0.40892764925956726},{"word":"even","start":1001.82,"end":1002.14,"confidence":0.54577637,"punctuated_word":"even?","sentiment":"negative","sentiment_score":-0.3573808968067169},{"word":"i","start":1002.14,"end":1002.22,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.40307971835136414},{"word":"don't","start":1002.22,"end":1002.46,"confidence":1.0,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3569274842739105},{"word":"know","start":1002.46,"end":1002.96,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.292635977268219},{"word":"k","start":1023.11,"end":1023.27,"confidence":0.66552734,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":-0.05900435522198677},{"word":"well","start":1023.27,"end":1023.77,"confidence":0.75927734,"punctuated_word":"Well...","sentiment":"neutral","sentiment_score":-0.061488453298807144},{"word":"sure","start":1026.39,"end":1026.89,"confidence":0.8601074,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.002542363479733467},{"word":"yep","start":1038.1849,"end":1038.585,"confidence":0.7207031,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.012376038357615473},{"word":"alright","start":1038.585,"end":1039.085,"confidence":0.73010254,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.044255927205085754},{"word":"let","start":1039.385,"end":1039.625,"confidence":0.24902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03407858684659004},{"word":"me","start":1039.625,"end":1039.865,"confidence":0.8120117,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02320052683353424},{"word":"see","start":1039.865,"end":1040.105,"confidence":0.49853516,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.016911301761865616},{"word":"it","start":1040.105,"end":1040.605,"confidence":0.66967773,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0027981773018836975},{"word":"so","start":1060.205,"end":1060.6849,"confidence":0.65283203,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.001591719686985016},{"word":"same","start":1060.6849,"end":1060.9249,"confidence":0.9165039,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.01913224160671234},{"word":"port","start":1060.9249,"end":1061.325,"confidence":0.99609375,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.007323037832975388},{"word":"number","start":1061.325,"end":1061.6449,"confidence":0.8745117,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.006485488265752792},{"word":"four","start":1061.6449,"end":1062.1449,"confidence":0.7504883,"punctuated_word":"four?","sentiment":"neutral","sentiment_score":0.008571833372116089},{"word":"yep","start":1065.965,"end":1066.465,"confidence":0.7347412,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05119636654853821},{"word":"do","start":1069.325,"end":1069.485,"confidence":0.7836914,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.007110830396413803},{"word":"you","start":1069.485,"end":1069.6449,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006581027060747147},{"word":"want","start":1069.6449,"end":1069.885,"confidence":0.9980469,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.0064141228795051575},{"word":"me","start":1069.885,"end":1069.965,"confidence":0.95947266,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.007911048829555511},{"word":"to","start":1069.965,"end":1070.125,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005326233804225922},{"word":"turn","start":1070.125,"end":1070.365,"confidence":0.9941406,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.01345374435186386},{"word":"off","start":1070.365,"end":1070.445,"confidence":0.8769531,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.009934023022651672},{"word":"the","start":1070.445,"end":1070.605,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.017359398305416107},{"word":"router","start":1070.605,"end":1071.105,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.01746317744255066},{"word":"or","start":1071.1649,"end":1071.485,"confidence":0.5961914,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02160508930683136},{"word":"turn","start":1071.485,"end":1071.725,"confidence":0.8461914,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.02157779037952423},{"word":"off","start":1071.725,"end":1071.885,"confidence":0.98535156,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.0044431909918785095},{"word":"and","start":1071.885,"end":1072.0449,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010266859084367752},{"word":"on","start":1072.0449,"end":1072.205,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.003887407481670379},{"word":"or","start":1072.205,"end":1072.445,"confidence":0.61083984,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.009772375226020811},{"word":"it's","start":1072.445,"end":1072.6849,"confidence":0.9824219,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0011158015113323927},{"word":"okay","start":1072.6849,"end":1073.1849,"confidence":0.9970703,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.0007698778063058853},{"word":"let","start":1077.88,"end":1077.96,"confidence":0.5209961,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.05128505080938339},{"word":"me","start":1077.96,"end":1078.12,"confidence":0.9892578,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05673932656645775},{"word":"change","start":1078.12,"end":1078.4401,"confidence":0.9980469,"punctuated_word":"change","sentiment":"neutral","sentiment_score":0.03524508699774742},{"word":"the","start":1078.4401,"end":1078.6,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0251631997525692},{"word":"cable","start":1078.6,"end":1079.0,"confidence":0.99609375,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":0.0008847489953041077},{"word":"and","start":1079.0,"end":1079.5,"confidence":0.7841797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017382528632879257},{"word":"the","start":1080.36,"end":1080.6,"confidence":0.95410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023784983903169632},{"word":"green","start":1080.6,"end":1080.84,"confidence":0.9892578,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.04218225181102753},{"word":"light","start":1080.84,"end":1081.16,"confidence":0.9980469,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.020817972719669346},{"word":"blinking","start":1081.16,"end":1081.66,"confidence":0.796875,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":0.02283652499318123},{"word":"again","start":1081.72,"end":1082.22,"confidence":0.98291016,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.008921362459659576},{"word":"so","start":1082.6,"end":1083.1,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01463543251156807},{"word":"shall","start":1083.16,"end":1083.4,"confidence":0.8461914,"punctuated_word":"shall","sentiment":"neutral","sentiment_score":0.0010097473859786987},{"word":"i","start":1083.4,"end":1083.9,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01934092119336128},{"word":"press","start":1084.52,"end":1084.92,"confidence":0.4345703,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0032656677067279816},{"word":"try","start":1084.92,"end":1085.32,"confidence":0.99316406,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.0029934383928775787},{"word":"again","start":1085.32,"end":1085.82,"confidence":0.9885254,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.0022600293159484863},{"word":"sure","start":1099.34,"end":1099.84,"confidence":0.9785156,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06175139918923378},{"word":"yeah","start":1103.26,"end":1103.58,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.036634668707847595},{"word":"already","start":1103.58,"end":1104.08,"confidence":0.78686523,"punctuated_word":"Already.","sentiment":"neutral","sentiment_score":0.039735935628414154},{"word":"alrighty","start":1104.62,"end":1105.12,"confidence":0.7910156,"punctuated_word":"Alrighty.","sentiment":"neutral","sentiment_score":0.07986612617969513},{"word":"passport","start":1136.1599,"end":1136.6599,"confidence":0.8055013,"punctuated_word":"Passport?","sentiment":"neutral","sentiment_score":-0.04953746125102043},{"word":"okay","start":1139.52,"end":1140.02,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01867064833641052},{"word":"number","start":1142.9349,"end":1143.4149,"confidence":0.9003906,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":0.006217736750841141},{"word":"42","start":1143.4149,"end":1144.0549,"confidence":0.83032227,"punctuated_word":"42","sentiment":"neutral","sentiment_score":0.01419137977063656},{"word":"again","start":1144.0549,"end":1144.5349,"confidence":0.7697754,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.013065701350569723},{"word":"number","start":1144.5349,"end":1144.7749,"confidence":0.9980469,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":0.01019299402832985},{"word":"one","start":1144.7749,"end":1145.2749,"confidence":0.98217773,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.01897352933883667},{"word":"yeah","start":1145.4149,"end":1145.9149,"confidence":0.9550781,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.032880671322345734},{"word":"plugged","start":1146.215,"end":1146.5349,"confidence":0.85424805,"punctuated_word":"Plugged","sentiment":"neutral","sentiment_score":0.03590972721576691},{"word":"in","start":1146.5349,"end":1147.0349,"confidence":0.9921875,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.03565776348114014},{"word":"yes","start":1156.215,"end":1156.715,"confidence":0.9880371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07051020860671997},{"word":"yeah","start":1156.9349,"end":1157.4349,"confidence":0.9916992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05291188880801201},{"word":"yeah","start":1157.87,"end":1158.1901,"confidence":0.9604492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008646915666759014},{"word":"so","start":1158.1901,"end":1158.43,"confidence":0.97802734,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007054340094327927},{"word":"it's","start":1158.43,"end":1158.5901,"confidence":0.98413086,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.004075215198099613},{"word":"a","start":1158.5901,"end":1158.75,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.008926764130592346},{"word":"green","start":1158.75,"end":1159.15,"confidence":0.9980469,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.02719108760356903},{"word":"light","start":1159.15,"end":1159.65,"confidence":0.9951172,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.004237650893628597},{"word":"green","start":1160.1901,"end":1160.5901,"confidence":0.8408203,"punctuated_word":"green","sentiment":"neutral","sentiment_score":0.020248427987098697},{"word":"light","start":1160.5901,"end":1160.99,"confidence":0.99902344,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.012230927124619484},{"word":"flashing","start":1160.99,"end":1161.49,"confidence":0.9946289,"punctuated_word":"flashing.","sentiment":"neutral","sentiment_score":0.01434372179210186},{"word":"do","start":1162.43,"end":1162.5901,"confidence":0.98828125,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.00858514104038477},{"word":"you","start":1162.5901,"end":1162.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01125139743089676},{"word":"want","start":1162.67,"end":1162.8301,"confidence":0.8442383,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.008932898752391338},{"word":"a","start":1162.8301,"end":1162.91,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013909811154007912},{"word":"picture","start":1162.91,"end":1163.31,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.02073955163359642},{"word":"or","start":1163.31,"end":1163.63,"confidence":0.9892578,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.012801469303667544},{"word":"video","start":1163.63,"end":1164.13,"confidence":0.84277344,"punctuated_word":"video?","sentiment":"neutral","sentiment_score":0.00697912136092782},{"word":"it's","start":1167.39,"end":1167.7101,"confidence":0.9260254,"punctuated_word":"It's","sentiment":"negative","sentiment_score":-0.4940979182720184},{"word":"saying","start":1167.7101,"end":1168.03,"confidence":0.9970703,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.4814510345458984},{"word":"no","start":1168.03,"end":1168.27,"confidence":0.36083984,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.6084566712379456},{"word":"response","start":1168.27,"end":1168.75,"confidence":1.0,"punctuated_word":"response","sentiment":"negative","sentiment_score":-0.5069177150726318},{"word":"from","start":1168.75,"end":1168.99,"confidence":0.9921875,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.5140784978866577},{"word":"the","start":1168.99,"end":1169.15,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5655993223190308},{"word":"remote","start":1169.15,"end":1169.55,"confidence":1.0,"punctuated_word":"remote","sentiment":"negative","sentiment_score":-0.5703175663948059},{"word":"server","start":1169.55,"end":1169.9501,"confidence":0.8742676,"punctuated_word":"server.","sentiment":"negative","sentiment_score":-0.5625496506690979},{"word":"what","start":1169.9501,"end":1170.27,"confidence":0.8510742,"punctuated_word":"What","sentiment":"negative","sentiment_score":-0.4570333957672119},{"word":"i","start":1170.27,"end":1170.3501,"confidence":0.7607422,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3843306601047516},{"word":"think","start":1170.3501,"end":1170.67,"confidence":1.0,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4080010950565338},{"word":"is","start":1170.67,"end":1170.91,"confidence":0.78125,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3345252275466919},{"word":"from","start":1170.91,"end":1171.15,"confidence":0.9873047,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.33817431330680847},{"word":"the","start":1171.15,"end":1171.65,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2942863702774048},{"word":"something","start":1172.855,"end":1173.2549,"confidence":0.9790039,"punctuated_word":"something","sentiment":"negative","sentiment_score":-0.3473217785358429},{"word":"issue","start":1173.2549,"end":1173.575,"confidence":0.94189453,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.33682259917259216},{"word":"with","start":1173.575,"end":1173.735,"confidence":0.64208984,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.405225932598114},{"word":"the","start":1173.735,"end":1173.8949,"confidence":0.9902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4012357294559479},{"word":"account","start":1173.8949,"end":1174.215,"confidence":0.7116699,"punctuated_word":"account,","sentiment":"negative","sentiment_score":-0.3855031728744507},{"word":"and","start":1174.215,"end":1174.715,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.24805055558681488},{"word":"i","start":1174.9349,"end":1175.095,"confidence":0.9667969,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29373037815093994},{"word":"don't","start":1175.095,"end":1175.2549,"confidence":0.99560547,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.295794814825058},{"word":"think","start":1175.2549,"end":1175.575,"confidence":0.99121094,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2557793855667114},{"word":"you","start":1175.575,"end":1176.0549,"confidence":0.65283203,"punctuated_word":"you...","sentiment":"neutral","sentiment_score":-0.30514177680015564},{"word":"i","start":1176.0549,"end":1176.215,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3095400035381317},{"word":"don't","start":1176.215,"end":1176.455,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2569529712200165},{"word":"know","start":1176.455,"end":1176.695,"confidence":0.8400879,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.24119019508361816},{"word":"but","start":1176.695,"end":1176.9349,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2166074812412262},{"word":"it's","start":1176.9349,"end":1177.1749,"confidence":0.9921875,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2269558161497116},{"word":"my","start":1177.1749,"end":1177.4149,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.17483755946159363},{"word":"call","start":1177.4149,"end":1177.815,"confidence":0.97387695,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.23353233933448792},{"word":"it's","start":1177.815,"end":1178.1349,"confidence":0.96191406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1697063446044922},{"word":"not","start":1178.1349,"end":1178.455,"confidence":0.85546875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10162482410669328},{"word":"a","start":1178.455,"end":1178.5349,"confidence":0.7651367,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18045169115066528},{"word":"issue","start":1178.5349,"end":1178.855,"confidence":0.9980469,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2194412350654602},{"word":"with","start":1178.855,"end":1179.095,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.23141071200370789},{"word":"routers","start":1179.095,"end":1179.4149,"confidence":0.5839844,"punctuated_word":"routers","sentiment":"neutral","sentiment_score":-0.21539101004600525},{"word":"because","start":1179.4149,"end":1179.9149,"confidence":0.42749023,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12969303131103516},{"word":"my","start":1181.335,"end":1181.6549,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.32810479402542114},{"word":"old","start":1181.6549,"end":1181.975,"confidence":0.9770508,"punctuated_word":"old","sentiment":"negative","sentiment_score":-0.3755219876766205},{"word":"router","start":1181.975,"end":1182.375,"confidence":0.99609375,"punctuated_word":"router","sentiment":"negative","sentiment_score":-0.3695962727069855},{"word":"also","start":1182.375,"end":1182.875,"confidence":0.99609375,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.344760924577713},{"word":"stopped","start":1183.335,"end":1183.735,"confidence":0.99609375,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.32845404744148254},{"word":"working","start":1183.735,"end":1184.1349,"confidence":0.99609375,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.32582035660743713},{"word":"when","start":1184.1349,"end":1184.375,"confidence":0.9873047,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.266234815120697},{"word":"i","start":1184.375,"end":1184.5349,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.27245956659317017},{"word":"changed","start":1184.5349,"end":1184.855,"confidence":0.9350586,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.2301853895187378},{"word":"yesterday","start":1184.855,"end":1185.355,"confidence":0.92871094,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.27307751774787903},{"word":"and","start":1186.89,"end":1187.13,"confidence":0.8208008,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":-0.028930464759469032},{"word":"again","start":1187.13,"end":1187.53,"confidence":0.9995117,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.019026771187782288},{"word":"i","start":1187.53,"end":1187.77,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02255372889339924},{"word":"changed","start":1187.77,"end":1188.27,"confidence":0.9970703,"punctuated_word":"changed...","sentiment":"neutral","sentiment_score":-0.031732045114040375},{"word":"it","start":1189.6901,"end":1189.8501,"confidence":0.16174316,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.19303598999977112},{"word":"didn't","start":1189.8501,"end":1190.3501,"confidence":0.82373047,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.14091625809669495},{"word":"work","start":1190.4901,"end":1190.9901,"confidence":0.7998047,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.1041688397526741},{"word":"then","start":1191.2101,"end":1191.4501,"confidence":0.99902344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.06182948499917984},{"word":"i","start":1191.4501,"end":1191.6901,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019535407423973083},{"word":"just","start":1191.6901,"end":1192.1901,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03255680203437805},{"word":"plugged","start":1192.65,"end":1193.13,"confidence":0.96972656,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.05712858587503433},{"word":"my","start":1193.13,"end":1193.53,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06531674414873123},{"word":"old","start":1193.53,"end":1193.8501,"confidence":0.9980469,"punctuated_word":"old","sentiment":"neutral","sentiment_score":0.05159430950880051},{"word":"router","start":1193.8501,"end":1194.25,"confidence":0.90283203,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.06310148537158966},{"word":"which","start":1194.25,"end":1194.5701,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.2292868196964264},{"word":"was","start":1194.5701,"end":1194.81,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.17841917276382446},{"word":"working","start":1194.81,"end":1195.29,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.24333807826042175},{"word":"nicely","start":1195.29,"end":1195.79,"confidence":0.90185547,"punctuated_word":"nicely.","sentiment":"neutral","sentiment_score":0.15937787294387817},{"word":"and","start":1196.4901,"end":1196.65,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.026987697929143906},{"word":"then","start":1196.65,"end":1197.15,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02192004770040512},{"word":"the","start":1197.29,"end":1197.6101,"confidence":0.8642578,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.03408877179026604},{"word":"my","start":1197.6101,"end":1197.8501,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.1636083722114563},{"word":"old","start":1197.8501,"end":1198.01,"confidence":0.9667969,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.178093284368515},{"word":"router","start":1198.01,"end":1198.3301,"confidence":0.95947266,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.13649716973304749},{"word":"also","start":1198.3301,"end":1198.8301,"confidence":0.98291016,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.12893564999103546},{"word":"stopped","start":1199.05,"end":1199.4501,"confidence":0.98095703,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.14892974495887756},{"word":"working","start":1199.4501,"end":1199.93,"confidence":0.8483887,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.12404586374759674},{"word":"so","start":1199.93,"end":1200.17,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12924213707447052},{"word":"i","start":1200.17,"end":1200.555,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1531444638967514},{"word":"don't","start":1200.555,"end":1200.795,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13770419359207153},{"word":"think","start":1200.795,"end":1201.035,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.14108362793922424},{"word":"so","start":1201.035,"end":1201.275,"confidence":0.9370117,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14528697729110718},{"word":"any","start":1201.275,"end":1201.675,"confidence":0.92333984,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.14538359642028809},{"word":"issue","start":1201.675,"end":1201.915,"confidence":0.98095703,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1587236225605011},{"word":"with","start":1201.915,"end":1202.155,"confidence":0.9550781,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2238326370716095},{"word":"router","start":1202.155,"end":1202.655,"confidence":0.8249512,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.22398781776428223},{"word":"at","start":1202.795,"end":1203.275,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.13119402527809143},{"word":"at","start":1203.275,"end":1203.515,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10839563608169556},{"word":"my","start":1203.515,"end":1203.755,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.07767844200134277},{"word":"end","start":1203.755,"end":1203.995,"confidence":0.98535156,"punctuated_word":"end,","sentiment":"neutral","sentiment_score":-0.10663120448589324},{"word":"i","start":1203.995,"end":1204.0751,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12798626720905304},{"word":"don't","start":1204.0751,"end":1204.395,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.13147535920143127},{"word":"know","start":1204.395,"end":1204.635,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.12499993294477464},{"word":"the","start":1204.635,"end":1204.795,"confidence":0.94970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1514892578125},{"word":"it","start":1204.795,"end":1205.1151,"confidence":0.7963867,"punctuated_word":"IT,","sentiment":"neutral","sentiment_score":-0.14586615562438965},{"word":"but","start":1205.1151,"end":1205.6151,"confidence":0.99902344,"punctuated_word":"but...","sentiment":"neutral","sentiment_score":-0.10043329000473022},{"word":"yeah","start":1205.915,"end":1206.415,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.034636057913303375},{"word":"all","start":1229.5249,"end":1229.7649,"confidence":0.17028809,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.028714675456285477},{"word":"routers","start":1229.7649,"end":1230.1649,"confidence":0.44482422,"punctuated_word":"routers.","sentiment":"neutral","sentiment_score":-0.03533506020903587},{"word":"so","start":1230.1649,"end":1230.6449,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01957485638558865},{"word":"you","start":1230.6449,"end":1231.1449,"confidence":0.8886719,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.015841342508792877},{"word":"see","start":1231.365,"end":1231.605,"confidence":0.43237305,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.04127412661910057},{"word":"nothing","start":1231.605,"end":1232.105,"confidence":0.9970703,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.07419559359550476},{"word":"with","start":1232.1649,"end":1232.485,"confidence":0.9941406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07174085825681686},{"word":"the","start":1232.485,"end":1232.565,"confidence":0.7993164,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04674325883388519},{"word":"changing","start":1232.565,"end":1232.965,"confidence":0.7661133,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.038239747285842896},{"word":"as","start":1232.965,"end":1233.205,"confidence":0.9658203,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07090790569782257},{"word":"well","start":1233.205,"end":1233.705,"confidence":0.9848633,"punctuated_word":"well?","sentiment":"neutral","sentiment_score":-0.0696549192070961},{"word":"what","start":1236.725,"end":1237.0449,"confidence":0.94628906,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.08453620970249176},{"word":"about","start":1237.0449,"end":1237.445,"confidence":1.0,"punctuated_word":"about...","sentiment":"neutral","sentiment_score":-0.10644777119159698},{"word":"i","start":1237.445,"end":1237.605,"confidence":0.96435547,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13683071732521057},{"word":"just","start":1237.605,"end":1237.845,"confidence":0.9667969,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13287535309791565},{"word":"changed","start":1237.845,"end":1238.245,"confidence":0.79052734,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.1160041019320488},{"word":"the","start":1238.245,"end":1238.485,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12021815776824953},{"word":"port","start":1238.485,"end":1238.725,"confidence":0.9970703,"punctuated_word":"port","sentiment":"neutral","sentiment_score":-0.1217287927865982},{"word":"and","start":1238.725,"end":1238.965,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1274893581867218},{"word":"everything","start":1238.965,"end":1239.465,"confidence":0.92822266,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.12277822196483612},{"word":"you","start":1239.845,"end":1240.0049,"confidence":0.95947266,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.188343808054924},{"word":"don't","start":1240.0049,"end":1240.1649,"confidence":0.859375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1530539095401764},{"word":"want","start":1240.1649,"end":1240.4049,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1906554698944092},{"word":"me","start":1240.4049,"end":1240.565,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.14909736812114716},{"word":"to","start":1240.565,"end":1240.8049,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19155389070510864},{"word":"try","start":1240.8049,"end":1241.3049,"confidence":0.9970703,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.16588401794433594},{"word":"or","start":1241.91,"end":1242.0701,"confidence":0.984375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1430593878030777},{"word":"something","start":1242.0701,"end":1242.4701,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.14876103401184082},{"word":"like","start":1242.4701,"end":1242.63,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16625991463661194},{"word":"that","start":1242.63,"end":1243.13,"confidence":0.99072266,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.12286563217639924},{"word":"okay","start":1248.63,"end":1249.03,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015495363622903824},{"word":"okay","start":1249.03,"end":1249.53,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.042190708220005035},{"word":"yeah","start":1252.87,"end":1253.37,"confidence":0.9172363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.010722575709223747},{"word":"yeah","start":1253.51,"end":1253.75,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008583037182688713},{"word":"yeah","start":1253.75,"end":1253.91,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0010123830288648603},{"word":"yeah","start":1253.91,"end":1254.41,"confidence":0.9692383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020209020003676414},{"word":"yes","start":1256.385,"end":1256.885,"confidence":0.9941406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04608792066574097},{"word":"yes","start":1270.8099,"end":1271.1299,"confidence":0.6680908,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.009818285703659058},{"word":"sure","start":1271.1299,"end":1271.6299,"confidence":0.98339844,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.025371406227350235},{"word":"okay","start":1276.09,"end":1276.59,"confidence":0.84277344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01739046350121498},{"word":"okay","start":1277.1299,"end":1277.6299,"confidence":0.97436523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.017818419262766838},{"word":"right","start":1283.0499,"end":1283.2899,"confidence":0.52685547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.0021658772602677345},{"word":"okay","start":1283.2899,"end":1283.7899,"confidence":0.9707031,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0038287071511149406},{"word":"yep","start":1284.715,"end":1285.215,"confidence":0.7142334,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01846732757985592},{"word":"sure","start":1285.595,"end":1285.995,"confidence":0.97753906,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.01620028354227543},{"word":"not","start":1285.995,"end":1286.235,"confidence":0.9770508,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.02950519695878029},{"word":"the","start":1286.235,"end":1286.3949,"confidence":0.65527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02502940222620964},{"word":"yellow","start":1286.3949,"end":1286.6349,"confidence":0.91748047,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.0191241092979908},{"word":"one","start":1286.6349,"end":1287.1349,"confidence":0.98706055,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.051644183695316315},{"word":"but","start":1289.6749,"end":1289.9149,"confidence":0.97998047,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02645784430205822},{"word":"before","start":1289.9149,"end":1290.4149,"confidence":0.79248047,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.04492794722318649},{"word":"it","start":1290.6349,"end":1290.7949,"confidence":0.55810547,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03945758193731308},{"word":"was","start":1290.7949,"end":1291.2949,"confidence":0.99902344,"punctuated_word":"was...","sentiment":"neutral","sentiment_score":-0.04952501878142357},{"word":"i","start":1291.5149,"end":1291.6749,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06302034109830856},{"word":"was","start":1291.6749,"end":1291.9149,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06697970628738403},{"word":"using","start":1291.9149,"end":1292.315,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.031619951128959656},{"word":"a","start":1292.315,"end":1292.475,"confidence":0.88183594,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.046707913279533386},{"word":"yellow","start":1292.475,"end":1292.7949,"confidence":1.0,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":-0.02763049304485321},{"word":"one","start":1292.7949,"end":1293.2949,"confidence":0.97924805,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.048958197236061096},{"word":"yeah","start":1294.715,"end":1295.0349,"confidence":0.92163086,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021506574004888535},{"word":"mine","start":1295.0349,"end":1295.4349,"confidence":0.66259766,"punctuated_word":"Mine","sentiment":"neutral","sentiment_score":-0.03669244796037674},{"word":"one","start":1295.4349,"end":1295.9349,"confidence":0.95458984,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.054198261350393295},{"word":"and","start":1300.29,"end":1300.79,"confidence":0.76708984,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08801908791065216},{"word":"there's","start":1303.65,"end":1303.69,"confidence":0.7302246,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.10834752768278122},{"word":"a","start":1303.69,"end":1303.73,"confidence":0.7036133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11598299443721773},{"word":"lot","start":1303.73,"end":1303.97,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.1015988439321518},{"word":"of","start":1303.97,"end":1304.05,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10558369755744934},{"word":"things","start":1304.05,"end":1304.45,"confidence":0.90478516,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.1085643321275711},{"word":"that","start":1304.45,"end":1304.53,"confidence":0.55126953,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13471117615699768},{"word":"i","start":1304.53,"end":1304.69,"confidence":0.9301758,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1410525143146515},{"word":"had","start":1304.69,"end":1305.19,"confidence":0.8569336,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.18133848905563352},{"word":"due","start":1305.25,"end":1305.49,"confidence":0.35424805,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.14174756407737732},{"word":"to","start":1305.49,"end":1305.65,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.12994396686553955},{"word":"internet","start":1305.65,"end":1306.15,"confidence":0.80737305,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.1455613076686859},{"word":"so","start":1306.93,"end":1307.09,"confidence":0.9506836,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13971908390522003},{"word":"many","start":1307.09,"end":1307.41,"confidence":0.9980469,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.09661753475666046},{"word":"things","start":1307.41,"end":1307.8099,"confidence":0.80981445,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":-0.1283998191356659},{"word":"my","start":1307.8099,"end":1308.05,"confidence":0.9951172,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.2166749536991119},{"word":"work","start":1308.05,"end":1308.29,"confidence":0.97802734,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.2402358204126358},{"word":"has","start":1308.29,"end":1308.53,"confidence":0.9716797,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.27923303842544556},{"word":"been","start":1308.53,"end":1308.77,"confidence":0.8881836,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.26654016971588135},{"word":"stopped","start":1308.77,"end":1309.27,"confidence":0.951416,"punctuated_word":"stopped.","sentiment":"neutral","sentiment_score":-0.19297254085540771},{"word":"yeah","start":1324.0651,"end":1324.305,"confidence":0.8442383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.041360922157764435},{"word":"i","start":1324.305,"end":1324.385,"confidence":0.9135742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15752147138118744},{"word":"just","start":1324.385,"end":1324.785,"confidence":0.81933594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1821639984846115},{"word":"plugged","start":1324.785,"end":1325.185,"confidence":0.8432617,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.16193073987960815},{"word":"in","start":1325.185,"end":1325.425,"confidence":0.94970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1556905210018158},{"word":"now","start":1325.425,"end":1325.8251,"confidence":0.6263428,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":0.15350770950317383},{"word":"so","start":1325.8251,"end":1326.145,"confidence":0.9790039,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1463714987039566},{"word":"maybe","start":1326.145,"end":1326.625,"confidence":0.99121094,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.15021532773971558},{"word":"it","start":1326.625,"end":1326.785,"confidence":0.9580078,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17385828495025635},{"word":"will","start":1326.785,"end":1326.9451,"confidence":0.8457031,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14266960322856903},{"word":"take","start":1326.9451,"end":1327.265,"confidence":0.9536133,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.17971383035182953},{"word":"it","start":1327.265,"end":1327.65,"confidence":0.6549072,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.13376295566558838},{"word":"do","start":1332.29,"end":1332.4501,"confidence":0.98095703,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.03433701768517494},{"word":"you","start":1332.4501,"end":1332.61,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03965612128376961},{"word":"want","start":1332.61,"end":1332.93,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.034103598445653915},{"word":"my","start":1332.93,"end":1333.3301,"confidence":0.9316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.045952171087265015},{"word":"router","start":1333.3301,"end":1333.81,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.05852434039115906},{"word":"picture","start":1333.81,"end":1334.31,"confidence":0.8671875,"punctuated_word":"picture?","sentiment":"neutral","sentiment_score":0.04242615774273872},{"word":"in","start":1343.395,"end":1343.715,"confidence":0.4794922,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.004160040989518166},{"word":"the","start":1343.715,"end":1344.195,"confidence":0.9980469,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":0.007794703356921673},{"word":"yeah","start":1344.195,"end":1344.675,"confidence":0.70373535,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05780057609081268},{"word":"i'm","start":1344.675,"end":1344.835,"confidence":0.9794922,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.060364797711372375},{"word":"using","start":1344.835,"end":1345.235,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.06652191281318665},{"word":"aussie","start":1345.235,"end":1345.715,"confidence":0.640625,"punctuated_word":"Aussie","sentiment":"neutral","sentiment_score":0.09934322535991667},{"word":"diopter","start":1345.715,"end":1346.195,"confidence":0.5958252,"punctuated_word":"diopter","sentiment":"neutral","sentiment_score":0.09196680039167404},{"word":"here","start":1346.195,"end":1346.355,"confidence":0.7770996,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.08350864052772522},{"word":"so","start":1346.355,"end":1346.855,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08057993650436401},{"word":"this","start":1347.475,"end":1347.795,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.08266117423772812},{"word":"has","start":1347.795,"end":1348.295,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.07505924999713898},{"word":"lan","start":1349.715,"end":1350.115,"confidence":0.96972656,"punctuated_word":"LAN","sentiment":"neutral","sentiment_score":0.05196730047464371},{"word":"port","start":1350.115,"end":1350.615,"confidence":0.9819336,"punctuated_word":"port","sentiment":"neutral","sentiment_score":0.03637354075908661},{"word":"and","start":1351.635,"end":1351.955,"confidence":0.4086914,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.024453431367874146},{"word":"then","start":1351.955,"end":1352.455,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.03585349768400192},{"word":"wan","start":1352.515,"end":1353.015,"confidence":0.73413086,"punctuated_word":"WAN","sentiment":"neutral","sentiment_score":0.029455658048391346},{"word":"means","start":1353.075,"end":1353.575,"confidence":0.50634766,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.0076456451788544655},{"word":"sign","start":1354.275,"end":1354.595,"confidence":0.54345703,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.017367910593748093},{"word":"is","start":1354.595,"end":1355.095,"confidence":0.9741211,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02205268107354641},{"word":"internet","start":1355.235,"end":1355.735,"confidence":0.7104492,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.013328542932868004},{"word":"sign","start":1356.2599,"end":1356.58,"confidence":0.98657227,"punctuated_word":"sign.","sentiment":"neutral","sentiment_score":0.02113228291273117},{"word":"yeah","start":1356.58,"end":1356.8999,"confidence":0.99121094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04945065826177597},{"word":"it's","start":1356.8999,"end":1357.1399,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04385820031166077},{"word":"a","start":1357.1399,"end":1357.22,"confidence":0.7416992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03652054071426392},{"word":"blue","start":1357.22,"end":1357.46,"confidence":0.7897949,"punctuated_word":"blue.","sentiment":"neutral","sentiment_score":0.03591526299715042},{"word":"yeah","start":1357.46,"end":1357.62,"confidence":0.90405273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03468509763479233},{"word":"before","start":1357.62,"end":1358.0199,"confidence":0.99121094,"punctuated_word":"Before","sentiment":"neutral","sentiment_score":0.017191514372825623},{"word":"i","start":1358.0199,"end":1358.1799,"confidence":0.84716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011523743160068989},{"word":"used","start":1358.1799,"end":1358.6799,"confidence":0.9741211,"punctuated_word":"used...","sentiment":"neutral","sentiment_score":0.008754473179578781},{"word":"usually","start":1359.46,"end":1359.94,"confidence":0.92089844,"punctuated_word":"Usually,","sentiment":"neutral","sentiment_score":0.003910117782652378},{"word":"i","start":1359.94,"end":1360.0199,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0017411354929208755},{"word":"used","start":1360.0199,"end":1360.34,"confidence":0.9951172,"punctuated_word":"used","sentiment":"neutral","sentiment_score":0.0039044320583343506},{"word":"to","start":1360.34,"end":1360.84,"confidence":0.73339844,"punctuated_word":"to.","sentiment":"neutral","sentiment_score":0.03879407420754433},{"word":"i'll","start":1361.7,"end":1361.94,"confidence":0.8376465,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.26402056217193604},{"word":"send","start":1361.94,"end":1362.1799,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2580576539039612},{"word":"you","start":1362.1799,"end":1362.4199,"confidence":0.9614258,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3177240490913391},{"word":"the","start":1362.4199,"end":1362.5,"confidence":0.5292969,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.286668062210083},{"word":"picture","start":1362.5,"end":1362.82,"confidence":0.5214844,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.19678840041160583},{"word":"so","start":1362.82,"end":1362.98,"confidence":0.7397461,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.32002538442611694},{"word":"it","start":1362.98,"end":1363.1399,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.28843119740486145},{"word":"will","start":1363.1399,"end":1363.2999,"confidence":0.9838867,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3649384081363678},{"word":"be","start":1363.2999,"end":1363.5399,"confidence":0.99609375,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.35972627997398376},{"word":"easy","start":1363.5399,"end":1363.86,"confidence":0.98095703,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":0.32583537697792053},{"word":"for","start":1363.86,"end":1364.0199,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3182290494441986},{"word":"you","start":1364.0199,"end":1364.5199,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.23549333214759827},{"word":"no","start":1367.7799,"end":1367.94,"confidence":0.70996094,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.24142147600650787},{"word":"worries","start":1367.94,"end":1368.375,"confidence":0.88623047,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2429846078157425},{"word":"yeah","start":1387.38,"end":1387.54,"confidence":0.76293945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15167704224586487},{"word":"i","start":1387.54,"end":1387.7001,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07352583110332489},{"word":"have","start":1387.7001,"end":1388.1001,"confidence":0.9589844,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07969909906387329},{"word":"to","start":1388.1001,"end":1388.42,"confidence":0.32226562,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08006873726844788},{"word":"to","start":1388.42,"end":1388.5,"confidence":0.546875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06316517293453217},{"word":"be","start":1388.5,"end":1389.0,"confidence":0.9506836,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.052332572638988495},{"word":"sent","start":1389.4601,"end":1389.78,"confidence":0.45141602,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.1115839034318924},{"word":"and","start":1389.78,"end":1390.02,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16287457942962646},{"word":"delivered","start":1390.02,"end":1390.42,"confidence":0.97509766,"punctuated_word":"delivered","sentiment":"neutral","sentiment_score":0.148124098777771},{"word":"here","start":1390.42,"end":1390.92,"confidence":0.86206055,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.14059458673000336},{"word":"yeah","start":1400.135,"end":1400.375,"confidence":0.87890625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034312956035137177},{"word":"i","start":1400.375,"end":1400.615,"confidence":0.90527344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03525521606206894},{"word":"already","start":1400.615,"end":1401.115,"confidence":0.56689453,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06536063551902771},{"word":"connected","start":1401.175,"end":1401.675,"confidence":0.7739258,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.04907193034887314},{"word":"i've","start":1402.375,"end":1402.535,"confidence":0.782959,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.0511634461581707},{"word":"connected","start":1402.535,"end":1403.035,"confidence":0.99609375,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.04015716165304184},{"word":"already","start":1403.0951,"end":1403.415,"confidence":0.9453125,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.03195200860500336},{"word":"this","start":1403.415,"end":1403.655,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03378898650407791},{"word":"is","start":1403.655,"end":1403.8151,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04785750433802605},{"word":"my","start":1403.8151,"end":1404.055,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0511227548122406},{"word":"own","start":1404.055,"end":1404.375,"confidence":0.85253906,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.059393469244241714},{"word":"router","start":1404.375,"end":1404.875,"confidence":0.8195801,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.05678154155611992},{"word":"and","start":1405.7351,"end":1406.2151,"confidence":0.9370117,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04142717644572258},{"word":"i'm","start":1406.2151,"end":1406.4551,"confidence":0.9694824,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05012553930282593},{"word":"saying","start":1406.4551,"end":1406.9551,"confidence":0.61035156,"punctuated_word":"saying...","sentiment":"neutral","sentiment_score":0.025203179568052292},{"word":"yeah","start":1411.3351,"end":1411.5751,"confidence":0.8720703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08170828223228455},{"word":"sure","start":1411.5751,"end":1412.0751,"confidence":0.9748535,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.13922861218452454},{"word":"alright","start":1414.77,"end":1415.27,"confidence":0.8430176,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24598240852355957},{"word":"and","start":1419.49,"end":1419.73,"confidence":0.65527344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.23476357758045197},{"word":"i'm","start":1419.73,"end":1420.05,"confidence":0.97631836,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.18719057738780975},{"word":"sending","start":1420.05,"end":1420.55,"confidence":0.9970703,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.17968910932540894},{"word":"you","start":1420.6901,"end":1421.1901,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1711297333240509},{"word":"the","start":1421.81,"end":1421.97,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1619030088186264},{"word":"router","start":1421.97,"end":1422.47,"confidence":0.9770508,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.1527421474456787},{"word":"front","start":1422.53,"end":1422.85,"confidence":0.6748047,"punctuated_word":"front","sentiment":"neutral","sentiment_score":0.18491458892822263},{"word":"picture","start":1422.85,"end":1423.33,"confidence":1.0,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.1782120019197464},{"word":"as","start":1423.33,"end":1423.57,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.18152561783790588},{"word":"well","start":1423.57,"end":1424.07,"confidence":0.99316406,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.1437857151031494},{"word":"yes","start":1449.16,"end":1449.66,"confidence":0.9484863,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09674978256225586},{"word":"so","start":1450.28,"end":1450.78,"confidence":0.97998047,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0969984009861946},{"word":"the","start":1450.92,"end":1451.16,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11014490574598312},{"word":"light","start":1451.16,"end":1451.66,"confidence":0.80615234,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.076856330037117},{"word":"five","start":1452.385,"end":1452.885,"confidence":0.9970703,"punctuated_word":"five","sentiment":"neutral","sentiment_score":0.07979467511177063},{"word":"z","start":1453.105,"end":1453.1849,"confidence":0.67407227,"punctuated_word":"z,","sentiment":"neutral","sentiment_score":0.06961436569690704},{"word":"two","start":1453.1849,"end":1453.585,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.07624369114637375},{"word":"z","start":1453.585,"end":1453.985,"confidence":0.9091797,"punctuated_word":"z,","sentiment":"neutral","sentiment_score":0.06924240291118622},{"word":"and","start":1453.985,"end":1454.3049,"confidence":0.9589844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06434272229671478},{"word":"internet","start":1454.3049,"end":1454.8049,"confidence":0.9003906,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.062316134572029114},{"word":"sign","start":1455.025,"end":1455.265,"confidence":0.76953125,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.053294479846954346},{"word":"light","start":1455.265,"end":1455.585,"confidence":0.9580078,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.08275097608566284},{"word":"and","start":1455.585,"end":1455.745,"confidence":0.85498047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07815995067358017},{"word":"power","start":1455.745,"end":1456.145,"confidence":0.9902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.10058378428220748},{"word":"as","start":1456.145,"end":1456.225,"confidence":0.66748047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11242777109146118},{"word":"i","start":1456.225,"end":1456.725,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10925444960594176},{"word":"send","start":1457.505,"end":1457.665,"confidence":0.88134766,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.10273681581020357},{"word":"it","start":1457.665,"end":1457.905,"confidence":0.9472656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.11465391516685486},{"word":"to","start":1457.905,"end":1458.065,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09056659042835236},{"word":"you","start":1458.065,"end":1458.145,"confidence":0.85668945,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.11132099479436874},{"word":"the","start":1458.145,"end":1458.385,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10282839089632034},{"word":"picture","start":1458.385,"end":1458.885,"confidence":0.9421387,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.06330844014883041},{"word":"hello","start":1465.5,"end":1466.0,"confidence":0.75390625,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02907000668346882},{"word":"yeah","start":1470.54,"end":1470.9401,"confidence":0.9157715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017763424664735794},{"word":"so","start":1470.9401,"end":1471.18,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0008434168994426727},{"word":"all","start":1471.18,"end":1471.42,"confidence":0.98291016,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.00895952433347702},{"word":"light","start":1471.42,"end":1471.66,"confidence":0.99316406,"punctuated_word":"light","sentiment":"neutral","sentiment_score":0.005771961063146591},{"word":"is","start":1471.66,"end":1471.8201,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017286628484725952},{"word":"on","start":1471.8201,"end":1472.14,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.011964909732341766},{"word":"except","start":1472.14,"end":1472.64,"confidence":0.7675781,"punctuated_word":"except","sentiment":"neutral","sentiment_score":-0.044976286590099335},{"word":"lan","start":1472.7001,"end":1473.2001,"confidence":0.8059082,"punctuated_word":"LAN.","sentiment":"neutral","sentiment_score":-0.02365252934396267},{"word":"i'll","start":1478.8601,"end":1479.02,"confidence":0.48254395,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.002417293842881918},{"word":"check","start":1479.02,"end":1479.52,"confidence":0.98461914,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.011702753603458405},{"word":"it's","start":1491.9,"end":1492.4,"confidence":0.71276855,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.04518420621752739},{"word":"connected","start":1498.86,"end":1499.36,"confidence":0.8691406,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":-0.04647047817707062},{"word":"but","start":1499.5801,"end":1499.74,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06263825297355652},{"word":"i","start":1499.74,"end":1499.9,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11030973494052888},{"word":"don't","start":1499.9,"end":1500.14,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.10463061183691023},{"word":"know","start":1500.14,"end":1500.3,"confidence":0.98828125,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.13924479484558103},{"word":"internet","start":1500.3,"end":1500.7001,"confidence":0.30908203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.16337743401527405},{"word":"is","start":1500.7001,"end":1500.86,"confidence":0.6972656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14917753636837006},{"word":"working","start":1500.86,"end":1501.34,"confidence":0.95947266,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.13857033848762512},{"word":"or","start":1501.34,"end":1501.5,"confidence":0.8588867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0966314822435379},{"word":"not","start":1501.5,"end":1502.0,"confidence":0.99365234,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.07837801426649094},{"word":"it's","start":1563.3401,"end":1563.5801,"confidence":0.8520508,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07830187678337097},{"word":"connected","start":1563.5801,"end":1564.0801,"confidence":0.99365234,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.06582267582416534},{"word":"but","start":1572.255,"end":1572.575,"confidence":0.9580078,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08799944818019867},{"word":"it's","start":1572.575,"end":1572.815,"confidence":0.99072266,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1081911250948906},{"word":"saying","start":1572.815,"end":1573.0549,"confidence":0.99902344,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.09347963333129884},{"word":"no","start":1573.0549,"end":1573.2949,"confidence":0.97998047,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.15448711812496185},{"word":"internet","start":1573.2949,"end":1573.7749,"confidence":0.74316406,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.17753741145133972},{"word":"connection","start":1573.7749,"end":1574.2749,"confidence":0.99609375,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.15081150829792023},{"word":"okay","start":1586.5701,"end":1587.0701,"confidence":0.83032227,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0015026424080133438},{"word":"okay","start":1589.13,"end":1589.63,"confidence":0.7458496,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.029176635667681698},{"word":"let","start":1589.6901,"end":1590.0901,"confidence":0.5913086,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.035008277744054794},{"word":"me","start":1590.0901,"end":1590.25,"confidence":0.9902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.035611577332019806},{"word":"get","start":1590.25,"end":1590.49,"confidence":0.9604492,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0407840870320797},{"word":"the","start":1590.49,"end":1590.65,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04162348434329033},{"word":"key","start":1590.65,"end":1591.15,"confidence":0.9951172,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":0.04676067084074021},{"word":"how","start":1614.73,"end":1614.89,"confidence":0.59716797,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.054514020681381226},{"word":"many","start":1614.89,"end":1615.21,"confidence":0.96777344,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.04527487233281136},{"word":"seconds","start":1615.21,"end":1615.71,"confidence":0.83935547,"punctuated_word":"seconds?","sentiment":"neutral","sentiment_score":0.06064137816429138},{"word":"okay","start":1620.575,"end":1621.075,"confidence":0.96655273,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04859747737646103},{"word":"i'm","start":1628.175,"end":1628.335,"confidence":0.37390137,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07363258302211761},{"word":"not","start":1628.335,"end":1628.655,"confidence":0.9536133,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05374003201723099},{"word":"sure","start":1628.655,"end":1629.155,"confidence":0.9628906,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.04011014103889465},{"word":"1415","start":1645.815,"end":1647.5149,"confidence":0.9995117,"punctuated_word":"1415,","sentiment":"neutral","sentiment_score":-0.004694804549217224},{"word":"sixteen","start":1648.2949,"end":1648.7949,"confidence":1.0,"punctuated_word":"sixteen,","sentiment":"neutral","sentiment_score":-0.005563272163271904},{"word":"seventeen","start":1649.575,"end":1650.075,"confidence":1.0,"punctuated_word":"seventeen,","sentiment":"neutral","sentiment_score":0.0002623703330755234},{"word":"18","start":1651.0149,"end":1651.5149,"confidence":1.0,"punctuated_word":"18,","sentiment":"neutral","sentiment_score":0.0023991912603378296},{"word":"19","start":1652.215,"end":1652.715,"confidence":0.9975586,"punctuated_word":"19,","sentiment":"neutral","sentiment_score":0.008229279890656471},{"word":"20","start":1653.335,"end":1653.835,"confidence":0.9951172,"punctuated_word":"20,","sentiment":"neutral","sentiment_score":0.00865166075527668},{"word":"21","start":1654.375,"end":1655.195,"confidence":0.99902344,"punctuated_word":"21,","sentiment":"neutral","sentiment_score":0.010351568460464478},{"word":"22","start":1655.575,"end":1656.475,"confidence":0.9992676,"punctuated_word":"22,","sentiment":"neutral","sentiment_score":0.012383367866277696},{"word":"23","start":1656.5349,"end":1657.4349,"confidence":0.9987793,"punctuated_word":"23,","sentiment":"neutral","sentiment_score":0.013508940115571022},{"word":"24","start":1657.815,"end":1658.715,"confidence":0.9995117,"punctuated_word":"24,","sentiment":"neutral","sentiment_score":0.012088246643543243},{"word":"25","start":1658.9349,"end":1659.9149,"confidence":0.99975586,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":0.012537887319922447},{"word":"twenty","start":1660.135,"end":1660.5349,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.008833512663841248},{"word":"six","start":1660.5349,"end":1660.86,"confidence":0.99902344,"punctuated_word":"six,","sentiment":"neutral","sentiment_score":0.0020868266001343727},{"word":"twenty","start":1661.42,"end":1661.74,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.012920696288347244},{"word":"seven","start":1661.74,"end":1662.24,"confidence":0.99853516,"punctuated_word":"seven,","sentiment":"neutral","sentiment_score":0.009015994146466255},{"word":"twenty","start":1662.62,"end":1662.94,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.017874445766210556},{"word":"eight","start":1662.94,"end":1663.44,"confidence":0.99853516,"punctuated_word":"eight,","sentiment":"neutral","sentiment_score":0.0031242594122886658},{"word":"twenty","start":1663.74,"end":1663.98,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.012857560068368912},{"word":"nine","start":1663.98,"end":1664.48,"confidence":0.9926758,"punctuated_word":"nine,","sentiment":"neutral","sentiment_score":0.0025560660287737846},{"word":"thirty","start":1665.02,"end":1665.52,"confidence":0.99316406,"punctuated_word":"thirty.","sentiment":"neutral","sentiment_score":-0.0034405551850795746},{"word":"so","start":1676.165,"end":1676.5651,"confidence":0.32128906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0006513297557830811},{"word":"at","start":1676.5651,"end":1676.645,"confidence":0.73583984,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.004743397235870361},{"word":"the","start":1676.645,"end":1676.805,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0007033199071884155},{"word":"moment","start":1676.805,"end":1677.285,"confidence":0.79345703,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.005101848393678665},{"word":"power","start":1677.285,"end":1677.605,"confidence":0.99121094,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.005606256425380707},{"word":"light's","start":1677.605,"end":1678.105,"confidence":0.88427734,"punctuated_word":"light's","sentiment":"neutral","sentiment_score":-0.011902663856744766},{"word":"blinking","start":1678.165,"end":1678.665,"confidence":0.96875,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.012444070540368555},{"word":"can","start":1690.6101,"end":1690.77,"confidence":0.9970703,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.020137891173362732},{"word":"i","start":1690.77,"end":1690.93,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0299195796251297},{"word":"put","start":1690.93,"end":1691.0901,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.02362840622663498},{"word":"you","start":1691.0901,"end":1691.41,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023729130625724792},{"word":"a","start":1691.41,"end":1691.91,"confidence":0.44140625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02486477978527546},{"word":"few","start":1692.6101,"end":1692.8501,"confidence":0.9248047,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.008316993713378906},{"word":"second","start":1692.8501,"end":1693.17,"confidence":0.9863281,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.016741786152124405},{"word":"hold","start":1693.17,"end":1693.67,"confidence":0.9951172,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.01339486427605152},{"word":"i'm","start":1694.13,"end":1694.4501,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0016069412231445312},{"word":"getting","start":1694.4501,"end":1694.77,"confidence":0.9951172,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.0029176995158195496},{"word":"my","start":1694.77,"end":1695.0901,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.01378999650478363},{"word":"employer","start":1695.0901,"end":1695.5901,"confidence":0.98095703,"punctuated_word":"employer","sentiment":"neutral","sentiment_score":0.013689184561371803},{"word":"numb","start":1695.65,"end":1695.9701,"confidence":0.59521484,"punctuated_word":"numb...","sentiment":"neutral","sentiment_score":-0.0038154087960720062},{"word":"phone","start":1695.9701,"end":1696.4701,"confidence":0.97875977,"punctuated_word":"Phone.","sentiment":"neutral","sentiment_score":0.01318347454071045},{"word":"thank","start":1733.835,"end":1734.155,"confidence":0.7211914,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5145515203475952},{"word":"you","start":1734.155,"end":1734.3151,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5467011332511902},{"word":"for","start":1734.3151,"end":1734.475,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5067020058631897},{"word":"your","start":1734.475,"end":1734.795,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4378232955932617},{"word":"patience","start":1734.795,"end":1735.295,"confidence":0.9980469,"punctuated_word":"patience.","sentiment":"positive","sentiment_score":0.46334853768348694},{"word":"this","start":1735.755,"end":1735.995,"confidence":0.73779297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1528649628162384},{"word":"is","start":1735.995,"end":1736.155,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04793088138103485},{"word":"still","start":1736.155,"end":1736.475,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08862097561359406},{"word":"blinking","start":1736.475,"end":1736.975,"confidence":0.9980469,"punctuated_word":"blinking","sentiment":"neutral","sentiment_score":0.04511947184801102},{"word":"power","start":1737.1951,"end":1737.515,"confidence":0.8232422,"punctuated_word":"power","sentiment":"neutral","sentiment_score":0.1442326009273529},{"word":"button","start":1737.515,"end":1737.915,"confidence":0.9921875,"punctuated_word":"button","sentiment":"neutral","sentiment_score":0.10863706469535828},{"word":"only","start":1737.915,"end":1738.415,"confidence":0.9941406,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.012069419026374815},{"word":"so","start":1743.57,"end":1743.8099,"confidence":0.6328125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006906889379024506},{"word":"you","start":1743.8099,"end":1743.97,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03136774152517319},{"word":"don't","start":1743.97,"end":1744.21,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.04309733211994171},{"word":"see","start":1744.21,"end":1744.37,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.058064527809619904},{"word":"any","start":1744.37,"end":1744.69,"confidence":0.9970703,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0557754784822464},{"word":"issue","start":1744.69,"end":1745.01,"confidence":0.99609375,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.08437084406614304},{"word":"with","start":1745.01,"end":1745.51,"confidence":0.96972656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09549609571695328},{"word":"you","start":1745.73,"end":1745.89,"confidence":0.93847656,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07609936594963074},{"word":"don't","start":1745.89,"end":1746.13,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08394008874893188},{"word":"see","start":1746.13,"end":1746.37,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.08929875493049622},{"word":"any","start":1746.37,"end":1746.87,"confidence":0.9951172,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.06062661111354828},{"word":"issue","start":1748.13,"end":1748.45,"confidence":0.69189453,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.12399604916572572},{"word":"with","start":1748.45,"end":1748.77,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.14573737978935242},{"word":"my","start":1748.77,"end":1749.01,"confidence":0.9760742,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10029323399066924},{"word":"account","start":1749.01,"end":1749.33,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.11363394558429718},{"word":"in","start":1749.33,"end":1749.49,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08337058126926422},{"word":"your","start":1749.49,"end":1749.8099,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05305853113532066},{"word":"system","start":1749.8099,"end":1750.3099,"confidence":0.9667969,"punctuated_word":"system?","sentiment":"neutral","sentiment_score":-0.054649487137794495},{"word":"but","start":1755.2151,"end":1755.535,"confidence":0.87841797,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03827275335788727},{"word":"it's","start":1755.535,"end":1756.015,"confidence":0.9470215,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02474726364016533},{"word":"a","start":1756.015,"end":1756.0951,"confidence":0.72216797,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.048259176313877106},{"word":"message","start":1756.0951,"end":1756.495,"confidence":0.97265625,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.04241425916552544},{"word":"saying","start":1756.495,"end":1756.995,"confidence":0.99609375,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.04620876535773277},{"word":"server","start":1757.055,"end":1757.555,"confidence":0.5395508,"punctuated_word":"server","sentiment":"neutral","sentiment_score":-0.1117967963218689},{"word":"issues","start":1757.615,"end":1758.0951,"confidence":0.9291992,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.14216172695159912},{"word":"from","start":1758.0951,"end":1758.415,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.12600910663604736},{"word":"your","start":1758.415,"end":1758.915,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.09270332753658296},{"word":"remote","start":1759.295,"end":1759.6951,"confidence":0.9863281,"punctuated_word":"remote","sentiment":"neutral","sentiment_score":-0.09639281779527664},{"word":"something","start":1759.6951,"end":1760.015,"confidence":0.8105469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.12132999300956726},{"word":"like","start":1760.015,"end":1760.3351,"confidence":0.81933594,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08975373208522797},{"word":"that","start":1760.3351,"end":1760.415,"confidence":0.91918945,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12851482629776},{"word":"i","start":1760.415,"end":1760.495,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21660901606082916},{"word":"don't","start":1760.495,"end":1760.8151,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.15678241848945618},{"word":"know","start":1760.8151,"end":1760.895,"confidence":0.9951172,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.18339408934116364},{"word":"what","start":1760.895,"end":1761.055,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.18896038830280304},{"word":"that","start":1761.055,"end":1761.295,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1747104823589325},{"word":"mean","start":1761.295,"end":1761.795,"confidence":0.9555664,"punctuated_word":"mean.","sentiment":"neutral","sentiment_score":-0.16353419423103333},{"word":"yeah","start":1778.4,"end":1778.88,"confidence":0.7113037,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02055400423705578},{"word":"it","start":1778.88,"end":1779.12,"confidence":0.93115234,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.03631889075040817},{"word":"wasn't","start":1779.12,"end":1779.52,"confidence":0.9926758,"punctuated_word":"wasn't","sentiment":"neutral","sentiment_score":-0.03626381605863571},{"word":"the","start":1779.52,"end":1779.6799,"confidence":0.55078125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04705885797739029},{"word":"issue","start":1779.6799,"end":1780.0,"confidence":1.0,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.05931605771183968},{"word":"or","start":1780.0,"end":1780.32,"confidence":0.9716797,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04943815618753433},{"word":"any","start":1780.32,"end":1780.82,"confidence":0.9892578,"punctuated_word":"any...","sentiment":"neutral","sentiment_score":-0.053447432816028595},{"word":"no","start":1781.2,"end":1781.6799,"confidence":0.9868164,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16869959235191345},{"word":"it's","start":1781.6799,"end":1781.92,"confidence":0.9375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.19330966472625732},{"word":"still","start":1781.92,"end":1782.42,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.19736166298389435},{"word":"blinking","start":1783.845,"end":1784.245,"confidence":0.99853516,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.2035648077726364},{"word":"i","start":1784.245,"end":1784.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.301380455493927},{"word":"don't","start":1784.405,"end":1784.645,"confidence":0.9975586,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.27463895082473755},{"word":"know","start":1784.645,"end":1784.725,"confidence":0.9951172,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.25092917680740356},{"word":"what's","start":1784.725,"end":1784.885,"confidence":0.98413086,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.28406810760498047},{"word":"wrong","start":1784.885,"end":1785.125,"confidence":0.98095703,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.25515681505203247},{"word":"with","start":1785.125,"end":1785.285,"confidence":0.9921875,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2973533272743225},{"word":"the","start":1785.285,"end":1785.365,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26697540283203125},{"word":"power","start":1785.365,"end":1785.865,"confidence":0.9926758,"punctuated_word":"power.","sentiment":"neutral","sentiment_score":-0.2072107493877411},{"word":"it's","start":1788.885,"end":1788.965,"confidence":0.810791,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.030732808634638783},{"word":"still","start":1788.965,"end":1789.205,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.024237388744950294},{"word":"power","start":1789.205,"end":1789.525,"confidence":0.4880371,"punctuated_word":"power,","sentiment":"neutral","sentiment_score":-0.033384691923856735},{"word":"but","start":1789.525,"end":1790.025,"confidence":0.96875,"punctuated_word":"but...","sentiment":"neutral","sentiment_score":-0.046820081770420074},{"word":"yeah","start":1791.205,"end":1791.705,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04637712240219116},{"word":"only","start":1793.205,"end":1793.605,"confidence":0.98291016,"punctuated_word":"Only","sentiment":"neutral","sentiment_score":-0.06846757233142853},{"word":"power","start":1793.605,"end":1793.925,"confidence":0.99902344,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.06727699935436249},{"word":"light","start":1793.925,"end":1794.245,"confidence":0.99902344,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.05277525633573532},{"word":"is","start":1794.245,"end":1794.5651,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07732050865888596},{"word":"blinking","start":1794.5651,"end":1795.0651,"confidence":0.6837158,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.06641135364770889},{"word":"other","start":1796.165,"end":1796.485,"confidence":0.5029297,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":-0.08432857692241669},{"word":"light","start":1796.485,"end":1796.725,"confidence":0.9902344,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.060393333435058594},{"word":"is","start":1796.725,"end":1796.965,"confidence":0.9301758,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0708509087562561},{"word":"still","start":1796.965,"end":1797.465,"confidence":0.60876465,"punctuated_word":"still.","sentiment":"neutral","sentiment_score":-0.0649186298251152},{"word":"interesting","start":1822.505,"end":1823.005,"confidence":0.8947754,"punctuated_word":"Interesting.","sentiment":"neutral","sentiment_score":-0.08118739724159241},{"word":"wasn't","start":1823.225,"end":1823.625,"confidence":0.9114583,"punctuated_word":"Wasn't","sentiment":"neutral","sentiment_score":-0.13728798925876615},{"word":"take","start":1823.625,"end":1824.025,"confidence":0.6855469,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.1618906855583191},{"word":"so","start":1824.025,"end":1824.345,"confidence":0.9111328,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1865120381116867},{"word":"long","start":1824.345,"end":1824.845,"confidence":0.6555176,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":-0.1830618232488632},{"word":"but","start":1825.08,"end":1825.48,"confidence":0.26464844,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2143065333366394},{"word":"it's","start":1825.48,"end":1825.98,"confidence":0.9658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.24305668473243713},{"word":"taking","start":1826.2799,"end":1826.6,"confidence":0.99316406,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.21155236661434176},{"word":"long","start":1826.6,"end":1827.1,"confidence":0.9921875,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":-0.21693050861358645},{"word":"it's","start":1876.9651,"end":1877.2051,"confidence":0.79711914,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.226140558719635},{"word":"taking","start":1877.2051,"end":1877.6051,"confidence":0.98535156,"punctuated_word":"taking","sentiment":"neutral","sentiment_score":-0.17879702150821686},{"word":"long","start":1877.6051,"end":1877.925,"confidence":0.6365967,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":-0.1604054570198059},{"word":"i","start":1877.925,"end":1878.245,"confidence":0.44067383,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07485955953598022},{"word":"see","start":1878.245,"end":1878.485,"confidence":0.36767578,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.05376040562987328},{"word":"it's","start":1878.485,"end":1878.985,"confidence":0.717041,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0787903293967247},{"word":"power","start":1879.045,"end":1879.365,"confidence":0.78466797,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.08034125715494156},{"word":"light","start":1879.365,"end":1879.685,"confidence":0.9921875,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.058073729276657104},{"word":"only","start":1879.685,"end":1880.005,"confidence":0.9667969,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.06914227455854416},{"word":"blinking","start":1880.005,"end":1880.505,"confidence":0.99365234,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.05774518847465515},{"word":"no","start":1882.245,"end":1882.5651,"confidence":0.90893555,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13572682440280914},{"word":"the","start":1882.5651,"end":1882.645,"confidence":0.90722656,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.16599041223526},{"word":"light","start":1882.645,"end":1882.9651,"confidence":0.9980469,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.1321238875389099},{"word":"hasn't","start":1882.9651,"end":1883.365,"confidence":0.9421387,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.15279468894004822},{"word":"turned","start":1883.365,"end":1883.6051,"confidence":0.78027344,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.15586087107658386},{"word":"on","start":1883.6051,"end":1884.1051,"confidence":0.99658203,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.1676469445228577},{"word":"oh","start":1953.6349,"end":1953.715,"confidence":0.7624512,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13063400983810425},{"word":"i","start":1953.715,"end":1953.7949,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1502269208431244},{"word":"don't","start":1953.7949,"end":1954.115,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.14043772220611572},{"word":"know","start":1954.115,"end":1954.2749,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.17273858189582825},{"word":"what's","start":1954.2749,"end":1954.595,"confidence":0.9970703,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.16734586656093595},{"word":"wrong","start":1954.595,"end":1955.075,"confidence":0.9916992,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.17730683088302612},{"word":"it's","start":1955.075,"end":1955.235,"confidence":0.74853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1376795470714569},{"word":"still","start":1955.235,"end":1955.735,"confidence":0.9921875,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.11044806987047195},{"word":"the","start":1955.875,"end":1956.0349,"confidence":0.53564453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1422124058008194},{"word":"power","start":1956.0349,"end":1956.355,"confidence":0.984375,"punctuated_word":"power","sentiment":"neutral","sentiment_score":-0.11669886112213136},{"word":"light","start":1956.355,"end":1956.595,"confidence":0.9550781,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.08941870927810669},{"word":"blinking","start":1956.595,"end":1957.095,"confidence":0.9921875,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.1157575100660324},{"word":"can","start":1957.315,"end":1957.5549,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.07311753183603287},{"word":"i","start":1957.5549,"end":1957.6349,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07033362984657288},{"word":"turn","start":1957.6349,"end":1957.7949,"confidence":0.99902344,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.05455799028277397},{"word":"off","start":1957.7949,"end":1957.955,"confidence":0.9291992,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.06838644295930862},{"word":"the","start":1957.955,"end":1958.115,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06880578398704529},{"word":"router","start":1958.115,"end":1958.4349,"confidence":0.9970703,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06616038829088211},{"word":"and","start":1958.4349,"end":1958.595,"confidence":0.9770508,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05723614990711212},{"word":"turn","start":1958.595,"end":1958.7549,"confidence":0.9951172,"punctuated_word":"turn","sentiment":"neutral","sentiment_score":-0.037679802626371384},{"word":"on","start":1958.7549,"end":1959.2549,"confidence":0.99316406,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.048784662038087845},{"word":"wasn't","start":1963.315,"end":1963.715,"confidence":0.92317706,"punctuated_word":"Wasn't","sentiment":"neutral","sentiment_score":-0.09374843537807465},{"word":"happened","start":1963.715,"end":1964.0349,"confidence":0.5566406,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.08888401091098785},{"word":"before","start":1964.0349,"end":1964.355,"confidence":0.96533203,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.11078794300556184},{"word":"it's","start":1964.355,"end":1964.5149,"confidence":0.9836426,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07481535524129868},{"word":"supposed","start":1964.5149,"end":1964.835,"confidence":0.9980469,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.07739964872598648},{"word":"to","start":1964.835,"end":1964.995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034633733332157135},{"word":"be","start":1964.995,"end":1965.235,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.027515389025211338},{"word":"quicker","start":1965.235,"end":1965.735,"confidence":0.8071289,"punctuated_word":"quicker.","sentiment":"neutral","sentiment_score":-0.05683623254299164},{"word":"yeah","start":2075.755,"end":2075.9949,"confidence":0.967041,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013972094282507896},{"word":"it's","start":2075.9949,"end":2076.3,"confidence":0.96728516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.009674910455942154},{"word":"turned","start":2076.46,"end":2076.7,"confidence":0.60546875,"punctuated_word":"turned","sentiment":"neutral","sentiment_score":-0.0007996335625648499},{"word":"on","start":2076.7,"end":2076.78,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.014864720404148102},{"word":"all","start":2076.78,"end":2077.02,"confidence":0.98828125,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.019251886755228043},{"word":"the","start":2077.02,"end":2077.26,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014388252049684525},{"word":"light","start":2077.26,"end":2077.58,"confidence":0.8413086,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.004531446844339371},{"word":"here","start":2077.58,"end":2078.08,"confidence":0.6767578,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.011679135262966156},{"word":"now","start":2078.54,"end":2079.04,"confidence":0.9484863,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.013499457389116287},{"word":"so","start":2088.86,"end":2089.02,"confidence":0.5830078,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02133464440703392},{"word":"you","start":2089.02,"end":2089.18,"confidence":0.47753906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027106717228889465},{"word":"see","start":2089.18,"end":2089.68,"confidence":0.9863281,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0370183065533638},{"word":"all","start":2089.74,"end":2089.9001,"confidence":0.37768555,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.02102367952466011},{"word":"these","start":2089.9001,"end":2090.3,"confidence":0.7939453,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.02040836401283741},{"word":"80","start":2090.3,"end":2090.54,"confidence":0.57250977,"punctuated_word":"80.","sentiment":"neutral","sentiment_score":0.010292096994817255},{"word":"yeah","start":2090.54,"end":2091.04,"confidence":0.7446289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021138321608304977},{"word":"okay","start":2101.9248,"end":2102.325,"confidence":0.982666,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027131646871566772},{"word":"it's","start":2102.325,"end":2102.565,"confidence":0.9941406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03884004056453705},{"word":"connected","start":2102.565,"end":2103.045,"confidence":0.99609375,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.02772250771522522},{"word":"now","start":2103.045,"end":2103.2048,"confidence":0.82421875,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.02691907249391079},{"word":"so","start":2103.2048,"end":2103.4448,"confidence":0.91015625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00034023821353912354},{"word":"i","start":2103.4448,"end":2103.525,"confidence":0.59277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0021314211189746857},{"word":"do","start":2103.525,"end":2103.6848,"confidence":0.69189453,"punctuated_word":"do...","sentiment":"neutral","sentiment_score":-0.007215104997158051},{"word":"i","start":2103.6848,"end":2103.765,"confidence":0.921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.016072344034910202},{"word":"need","start":2103.765,"end":2104.005,"confidence":0.9770508,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.01303311437368393},{"word":"to","start":2104.005,"end":2104.405,"confidence":0.86035156,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.016738813370466232},{"word":"open","start":2104.405,"end":2104.645,"confidence":0.9980469,"punctuated_word":"open","sentiment":"neutral","sentiment_score":-0.008072547614574432},{"word":"the","start":2104.645,"end":2104.805,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01713145151734352},{"word":"browser","start":2104.805,"end":2105.305,"confidence":0.9182129,"punctuated_word":"browser.","sentiment":"neutral","sentiment_score":-0.015236321836709976},{"word":"so","start":2111.4202,"end":2111.82,"confidence":0.9086914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.011958461254835129},{"word":"what's","start":2111.82,"end":2112.1401,"confidence":0.83496094,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.019379278644919395},{"word":"the","start":2112.1401,"end":2112.6401,"confidence":0.9326172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021040666848421097},{"word":"two","start":2112.86,"end":2113.02,"confidence":0.67578125,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.02470240369439125},{"word":"one","start":2113.02,"end":2113.4202,"confidence":0.97265625,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.02360236644744873},{"word":"nine","start":2113.4202,"end":2113.9202,"confidence":0.9941406,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.022990385070443153},{"word":"two","start":2114.3801,"end":2114.8801,"confidence":0.6972656,"punctuated_word":"two?","sentiment":"neutral","sentiment_score":-0.025969306007027623},{"word":"let's","start":2116.94,"end":2117.26,"confidence":0.7385254,"punctuated_word":"Let's","sentiment":"neutral","sentiment_score":-0.02242745086550713},{"word":"see","start":2117.26,"end":2117.4202,"confidence":0.99121094,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.01774081401526928},{"word":"here","start":2117.4202,"end":2117.9202,"confidence":0.78515625,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.0216562207788229},{"word":"it's","start":2132.115,"end":2132.131,"confidence":0.5567627,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.16059772670269012},{"word":"wrong","start":2132.131,"end":2132.147,"confidence":0.935791,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.13366998732089996},{"word":"it's","start":2132.147,"end":2132.163,"confidence":0.6185303,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.09712404012680054},{"word":"s","start":2132.163,"end":2132.179,"confidence":0.34204102,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.09137055277824402},{"word":"t","start":2132.179,"end":2132.195,"confidence":0.9770508,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.08083388209342957},{"word":"t","start":2132.195,"end":2132.695,"confidence":0.9892578,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.07875087857246399},{"word":"p","start":2132.835,"end":2133.335,"confidence":0.8781738,"punctuated_word":"p.","sentiment":"neutral","sentiment_score":-0.07746861129999161},{"word":"okay","start":2140.8699,"end":2141.3699,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013574731536209583},{"word":"s","start":2141.75,"end":2141.91,"confidence":0.8828125,"punctuated_word":"S","sentiment":"neutral","sentiment_score":-0.013541951775550842},{"word":"t","start":2141.91,"end":2142.07,"confidence":0.98828125,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.009400268085300922},{"word":"t","start":2142.07,"end":2142.23,"confidence":0.9741211,"punctuated_word":"t","sentiment":"neutral","sentiment_score":-0.011711404658854008},{"word":"p","start":2142.23,"end":2142.73,"confidence":0.9790039,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.015157870016992092},{"word":"and","start":2143.3499,"end":2143.5898,"confidence":0.69921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023714423179626465},{"word":"then","start":2143.5898,"end":2144.0898,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.024569423869252205},{"word":"double","start":2144.39,"end":2144.89,"confidence":0.95410156,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.014072583988308908},{"word":"slash","start":2144.95,"end":2145.45,"confidence":0.78222656,"punctuated_word":"slash.","sentiment":"neutral","sentiment_score":-0.02786673419177532},{"word":"yeah","start":2149.035,"end":2149.535,"confidence":0.74365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012754350900650024},{"word":"appear","start":2152.7148,"end":2153.2148,"confidence":0.81184894,"punctuated_word":"Appear.","sentiment":"neutral","sentiment_score":0.02522682398557663},{"word":"so","start":2153.915,"end":2154.155,"confidence":0.9741211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.00786849670112133},{"word":"i","start":2154.155,"end":2154.315,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.011641150340437887},{"word":"received","start":2154.315,"end":2154.815,"confidence":0.42456055,"punctuated_word":"received...","sentiment":"neutral","sentiment_score":0.013660461641848087},{"word":"welcome","start":2155.515,"end":2155.915,"confidence":0.9116211,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.14579272270202637},{"word":"to","start":2155.915,"end":2156.2349,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.18216034770011905},{"word":"rttp","start":2156.2349,"end":2156.7349,"confidence":0.65686035,"punctuated_word":"RTTP","sentiment":"neutral","sentiment_score":0.1299094557762146},{"word":"sp","start":2157.035,"end":2157.515,"confidence":0.29711914,"punctuated_word":"SP","sentiment":"neutral","sentiment_score":0.12934209406375885},{"word":"router","start":2157.515,"end":2158.015,"confidence":0.8232422,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.1764475703239441},{"word":"create","start":2158.155,"end":2158.4749,"confidence":0.9941406,"punctuated_word":"Create","sentiment":"neutral","sentiment_score":0.11626198142766953},{"word":"a","start":2158.4749,"end":2158.555,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12211758643388748},{"word":"new","start":2158.555,"end":2158.795,"confidence":0.9921875,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.1088237762451172},{"word":"network","start":2158.795,"end":2159.275,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.11166132986545564},{"word":"and","start":2159.275,"end":2159.515,"confidence":0.9291992,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15056771039962769},{"word":"advance","start":2159.515,"end":2159.915,"confidence":0.5727539,"punctuated_word":"advance","sentiment":"neutral","sentiment_score":0.16672860085964203},{"word":"it","start":2159.915,"end":2160.155,"confidence":0.56677246,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12609654664993286},{"word":"create","start":2160.155,"end":2160.4749,"confidence":0.56347656,"punctuated_word":"Create","sentiment":"neutral","sentiment_score":0.03912421315908432},{"word":"a","start":2160.4749,"end":2160.555,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07964909076690674},{"word":"new","start":2160.555,"end":2160.7148,"confidence":0.9951172,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.10029751062393188},{"word":"network","start":2160.7148,"end":2161.2148,"confidence":0.98950195,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.06530110538005829},{"word":"create","start":2164.9802,"end":2165.3,"confidence":0.5932617,"punctuated_word":"Create","sentiment":"neutral","sentiment_score":0.014856064692139626},{"word":"a","start":2165.3,"end":2165.3801,"confidence":0.87060547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.021491773426532745},{"word":"new","start":2165.3801,"end":2165.7002,"confidence":0.87890625,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.024015311151742935},{"word":"network","start":2165.7002,"end":2166.2002,"confidence":0.6296387,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.016974374651908875},{"word":"then","start":2166.34,"end":2166.7402,"confidence":0.75390625,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.014509616419672966},{"word":"after","start":2166.7402,"end":2167.2402,"confidence":0.97265625,"punctuated_word":"after...","sentiment":"neutral","sentiment_score":0.012417553924024103},{"word":"so","start":2174.5,"end":2174.7402,"confidence":0.55078125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06557939201593399},{"word":"let's","start":2174.7402,"end":2174.9802,"confidence":0.64038086,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":0.07353363931179047},{"word":"start","start":2174.9802,"end":2175.3,"confidence":0.8803711,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.08228132873773575},{"word":"to","start":2175.3,"end":2175.3801,"confidence":0.28149414,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08264505863189697},{"word":"detection","start":2175.3801,"end":2175.8801,"confidence":0.3560791,"punctuated_word":"detection.","sentiment":"neutral","sentiment_score":0.10297850519418716},{"word":"it's","start":2177.235,"end":2177.735,"confidence":0.99121094,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.2497059404850006},{"word":"buffering","start":2178.1152,"end":2178.6152,"confidence":0.98950195,"punctuated_word":"buffering","sentiment":"neutral","sentiment_score":0.22033634781837463},{"word":"now","start":2178.995,"end":2179.495,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.28056299686431885},{"word":"i","start":2185.875,"end":2186.0352,"confidence":0.99316406,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.8016631007194519},{"word":"have","start":2186.0352,"end":2186.2751,"confidence":0.9980469,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7552921772003174},{"word":"awesome","start":2186.2751,"end":2186.675,"confidence":0.24609375,"punctuated_word":"awesome","sentiment":"positive","sentiment_score":0.764933168888092},{"word":"here","start":2186.675,"end":2187.155,"confidence":0.9470215,"punctuated_word":"here.","sentiment":"positive","sentiment_score":0.7710485458374023},{"word":"internet","start":2187.155,"end":2187.655,"confidence":0.99121094,"punctuated_word":"Internet","sentiment":"positive","sentiment_score":0.5273297429084778},{"word":"start","start":2187.955,"end":2188.455,"confidence":0.86035156,"punctuated_word":"start","sentiment":"positive","sentiment_score":0.5238169431686401},{"word":"to","start":2188.5151,"end":2188.7551,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5006686449050903},{"word":"detect","start":2188.7551,"end":2189.155,"confidence":0.98095703,"punctuated_word":"detect","sentiment":"positive","sentiment_score":0.4905978739261627},{"word":"your","start":2189.155,"end":2189.395,"confidence":0.9770508,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.38687220215797424},{"word":"connection","start":2189.395,"end":2189.895,"confidence":0.9980469,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.32266709208488464},{"word":"type","start":2189.955,"end":2190.3552,"confidence":0.9970703,"punctuated_word":"type","sentiment":"neutral","sentiment_score":0.2715023159980774},{"word":"auto","start":2190.3552,"end":2190.675,"confidence":0.8071289,"punctuated_word":"auto","sentiment":"positive","sentiment_score":0.4278840720653534},{"word":"detection","start":2190.675,"end":2191.175,"confidence":0.7092285,"punctuated_word":"detection,","sentiment":"positive","sentiment_score":0.37390387058258057},{"word":"which","start":2191.66,"end":2191.9,"confidence":1.0,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.36748623847961426},{"word":"is","start":2191.9,"end":2191.98,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.37096554040908813},{"word":"buffering","start":2191.98,"end":2192.48,"confidence":0.84847003,"punctuated_word":"buffering,","sentiment":"neutral","sentiment_score":0.3143030107021332},{"word":"rounding","start":2193.34,"end":2193.84,"confidence":0.94506836,"punctuated_word":"rounding.","sentiment":"positive","sentiment_score":0.37464210391044617},{"word":"yeah","start":2194.46,"end":2194.7,"confidence":0.9716797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.2252468764781952},{"word":"i","start":2194.7,"end":2194.86,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.24982300400733948},{"word":"got","start":2194.86,"end":2195.1,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.25826340913772583},{"word":"it","start":2195.1,"end":2195.6,"confidence":0.98706055,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.2307361364364624},{"word":"so","start":2197.66,"end":2197.9,"confidence":0.9116211,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.25306349992752075},{"word":"i'll","start":2197.9,"end":2198.22,"confidence":0.80078125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.27892181277275085},{"word":"send","start":2198.22,"end":2198.38,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.29841822385787964},{"word":"it","start":2198.38,"end":2198.54,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.31262028217315674},{"word":"to","start":2198.54,"end":2198.7,"confidence":0.9838867,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3118879199028015},{"word":"your","start":2198.7,"end":2198.86,"confidence":0.69628906,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3123064637184143},{"word":"picture","start":2198.86,"end":2199.36,"confidence":0.9970703,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.28653809428215027},{"word":"it's","start":2199.5,"end":2199.74,"confidence":0.99609375,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4430348575115204},{"word":"gonna","start":2199.74,"end":2200.06,"confidence":0.95410156,"punctuated_word":"gonna","sentiment":"positive","sentiment_score":0.5048120021820068},{"word":"be","start":2200.06,"end":2200.3,"confidence":0.99609375,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4759860336780548},{"word":"easy","start":2200.3,"end":2200.7,"confidence":0.85546875,"punctuated_word":"easy","sentiment":"positive","sentiment_score":0.4898868203163147},{"word":"for","start":2200.7,"end":2201.02,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20386740565299988},{"word":"for","start":2201.02,"end":2201.18,"confidence":0.6464844,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.19473382830619812},{"word":"me","start":2201.18,"end":2201.42,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.26245155930519104},{"word":"as","start":2201.42,"end":2201.74,"confidence":0.98828125,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.26707178354263306},{"word":"well","start":2201.74,"end":2202.24,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.18110421299934387},{"word":"sorry","start":2202.3,"end":2202.54,"confidence":0.9621582,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.20345205068588257},{"word":"i'm","start":2202.54,"end":2202.7,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.31423506140708923},{"word":"taking","start":2202.7,"end":2203.1,"confidence":0.9580078,"punctuated_word":"taking","sentiment":"negative","sentiment_score":-0.3349452614784241},{"word":"longer","start":2203.1,"end":2203.5,"confidence":0.8918457,"punctuated_word":"longer.","sentiment":"negative","sentiment_score":-0.4398938417434693},{"word":"i","start":2203.5,"end":2203.58,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.34524771571159363},{"word":"don't","start":2203.58,"end":2203.74,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.27767565846443176},{"word":"know","start":2203.74,"end":2203.9,"confidence":0.99609375,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.3443751335144043},{"word":"what's","start":2203.9,"end":2204.14,"confidence":0.9995117,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.33282411098480225},{"word":"wrong","start":2204.14,"end":2204.38,"confidence":1.0,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.2680540978908539},{"word":"with","start":2204.38,"end":2204.54,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.283693790435791},{"word":"this","start":2204.54,"end":2204.78,"confidence":0.9741211,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.24183428287506104},{"word":"internet","start":2204.78,"end":2205.26,"confidence":0.71118164,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.25790873169898987},{"word":"all","start":2205.26,"end":2205.42,"confidence":0.99609375,"punctuated_word":"All","sentiment":"neutral","sentiment_score":-0.1309676319360733},{"word":"of","start":2205.42,"end":2205.5,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1457996815443039},{"word":"a","start":2205.5,"end":2205.58,"confidence":0.8745117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11451157927513124},{"word":"sudden","start":2205.58,"end":2205.9,"confidence":0.9753418,"punctuated_word":"sudden,","sentiment":"neutral","sentiment_score":-0.05811457708477974},{"word":"it","start":2205.9,"end":2206.06,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06509384512901306},{"word":"was","start":2206.06,"end":2206.3,"confidence":0.9970703,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07185332477092743},{"word":"working","start":2206.3,"end":2206.785,"confidence":1.0,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.10260277986526488},{"word":"perfectly","start":2207.025,"end":2207.525,"confidence":0.99902344,"punctuated_word":"perfectly.","sentiment":"neutral","sentiment_score":0.22589676082134247},{"word":"thank","start":2209.105,"end":2209.4248,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4631679058074951},{"word":"you","start":2209.4248,"end":2209.585,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5253713726997375},{"word":"for","start":2209.585,"end":2209.7449,"confidence":0.9980469,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5564572811126709},{"word":"your","start":2209.7449,"end":2210.2449,"confidence":0.9902344,"punctuated_word":"your...","sentiment":"positive","sentiment_score":0.5342212915420532},{"word":"yeah","start":2211.1848,"end":2211.4248,"confidence":0.92407227,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28928542137145996},{"word":"thank","start":2211.4248,"end":2211.6648,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4318016469478607},{"word":"you","start":2211.6648,"end":2211.825,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.440325528383255},{"word":"for","start":2211.825,"end":2212.145,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.45393049716949463},{"word":"your","start":2212.145,"end":2212.385,"confidence":0.9921875,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.33634281158447266},{"word":"patience","start":2212.385,"end":2212.865,"confidence":0.88183594,"punctuated_word":"patience.","sentiment":"positive","sentiment_score":0.3352729082107544},{"word":"yeah","start":2212.865,"end":2213.1848,"confidence":0.86865234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13949847221374512},{"word":"can","start":2213.1848,"end":2213.345,"confidence":0.30004883,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.06396050751209259},{"word":"we","start":2213.345,"end":2213.505,"confidence":0.6699219,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09057484567165376},{"word":"please","start":2213.505,"end":2213.905,"confidence":0.97802734,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.05930290371179581},{"word":"check","start":2213.905,"end":2214.405,"confidence":0.9770508,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.10090775787830351},{"word":"whatsapp","start":2215.105,"end":2215.605,"confidence":0.8154297,"punctuated_word":"WhatsApp?","sentiment":"neutral","sentiment_score":0.104472316801548},{"word":"so","start":2222.97,"end":2223.1301,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.010966431349515917},{"word":"after","start":2223.1301,"end":2223.53,"confidence":0.9941406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.008289854973554611},{"word":"creating","start":2223.53,"end":2224.03,"confidence":0.97021484,"punctuated_word":"creating,","sentiment":"neutral","sentiment_score":0.022526059299707413},{"word":"it","start":2224.65,"end":2224.89,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011407017707824709},{"word":"says","start":2224.89,"end":2225.21,"confidence":0.9770508,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.025075538083910946},{"word":"username","start":2225.21,"end":2225.69,"confidence":0.93603516,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.04050566628575325},{"word":"and","start":2225.69,"end":2225.85,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.021301811560988423},{"word":"password","start":2225.85,"end":2226.33,"confidence":0.73339844,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.0370025634765625},{"word":"same","start":2226.33,"end":2226.57,"confidence":0.9921875,"punctuated_word":"Same","sentiment":"neutral","sentiment_score":0.04382336884737015},{"word":"username","start":2226.57,"end":2227.05,"confidence":0.99121094,"punctuated_word":"username","sentiment":"neutral","sentiment_score":0.040639132261276245},{"word":"and","start":2227.05,"end":2227.21,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03354034945368767},{"word":"password","start":2227.21,"end":2227.61,"confidence":0.8598633,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.04285150393843651},{"word":"right","start":2227.61,"end":2228.09,"confidence":0.9223633,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.04850857332348823},{"word":"alright","start":2228.09,"end":2228.59,"confidence":0.90625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08151017874479294},{"word":"so","start":2234.345,"end":2234.585,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04348471015691757},{"word":"1171@arate8irtel..1171atthe.airda.net.au","start":2234.585,"end":2252.52,"confidence":0.72579956,"punctuated_word":"1171@arate8irtel..1171atthe.airda.net.au.","sentiment":"neutral","sentiment_score":0.06110507249832153},{"word":"first","start":2252.52,"end":2252.6,"confidence":0.31298828,"punctuated_word":"First","sentiment":"neutral","sentiment_score":0.0421094074845314},{"word":"two","start":2252.6,"end":2252.68,"confidence":0.15362549,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":0.040759485214948654},{"word":"i","start":2252.68,"end":2253.18,"confidence":0.20031738,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05444712936878204},{"word":"have","start":2256.3599,"end":2256.8599,"confidence":0.48583984,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05561947077512741},{"word":"one","start":2259.4,"end":2259.9,"confidence":0.87890625,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.042373768985271454},{"word":"two","start":2261.495,"end":2261.8152,"confidence":0.98535156,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.037571609020233154},{"word":"three","start":2261.8152,"end":2262.3152,"confidence":0.98828125,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.03133402764797211},{"word":"zero","start":2263.3352,"end":2263.8352,"confidence":0.9892578,"punctuated_word":"zero","sentiment":"neutral","sentiment_score":0.03849434480071068},{"word":"one","start":2263.895,"end":2264.0552,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03429028391838074},{"word":"one","start":2264.0552,"end":2264.5552,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03691306710243225},{"word":"seven","start":2265.495,"end":2265.8152,"confidence":0.5292969,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.04286101460456848},{"word":"one","start":2265.8152,"end":2266.3152,"confidence":0.9641113,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.04053947329521179},{"word":"i'll","start":2266.935,"end":2267.095,"confidence":0.25720215,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05124048516154289},{"word":"reset","start":2267.095,"end":2267.595,"confidence":0.16503906,"punctuated_word":"reset","sentiment":"neutral","sentiment_score":0.06124337017536163},{"word":"the","start":2267.655,"end":2267.975,"confidence":0.9472656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.039777785539627075},{"word":"password","start":2267.975,"end":2268.475,"confidence":0.91186523,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.03249036520719528},{"word":"12301171","start":2270.935,"end":2274.2952,"confidence":0.74461365,"punctuated_word":"12301171.","sentiment":"neutral","sentiment_score":0.03093644604086876},{"word":"yep","start":2274.2952,"end":2274.63,"confidence":0.91967773,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04641580581665039},{"word":"and","start":2274.63,"end":2275.0298,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.016544079408049583},{"word":"after","start":2275.0298,"end":2275.5298,"confidence":0.4909668,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.009571010246872902},{"word":"the","start":2280.7898,"end":2281.2898,"confidence":0.7324219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.010483019053936005},{"word":"next","start":2282.7898,"end":2283.19,"confidence":0.9921875,"punctuated_word":"next...","sentiment":"neutral","sentiment_score":0.008219629526138306},{"word":"and","start":2283.19,"end":2283.3499,"confidence":0.9375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.003199910745024681},{"word":"then","start":2283.3499,"end":2283.67,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.005277747288346291},{"word":"it's","start":2283.67,"end":2283.8298,"confidence":0.9736328,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.00007459521293640137},{"word":"saying","start":2283.8298,"end":2284.3298,"confidence":0.99902344,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.006454164162278175},{"word":"assign","start":2285.5098,"end":2285.99,"confidence":0.57421875,"punctuated_word":"assign","sentiment":"neutral","sentiment_score":0.008062105625867844},{"word":"your","start":2285.99,"end":2286.47,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006536800414323807},{"word":"network","start":2286.47,"end":2286.97,"confidence":0.9980469,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.010177966207265854},{"word":"ssid","start":2287.0298,"end":2287.5298,"confidence":0.95092773,"punctuated_word":"SSID","sentiment":"neutral","sentiment_score":0.015378015115857124},{"word":"means","start":2288.885,"end":2289.045,"confidence":0.5288086,"punctuated_word":"means","sentiment":"neutral","sentiment_score":0.007973913103342056},{"word":"the","start":2289.045,"end":2289.205,"confidence":0.5463867,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015694700181484222},{"word":"wi","start":2289.205,"end":2289.445,"confidence":0.9589844,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.024532489478588104},{"word":"fi","start":2289.445,"end":2289.605,"confidence":0.9970703,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02168188989162445},{"word":"name","start":2289.605,"end":2290.105,"confidence":0.88061523,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.006731024011969566},{"word":"okay","start":2297.285,"end":2297.785,"confidence":0.9875488,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.003020843490958214},{"word":"it","start":2300.645,"end":2300.885,"confidence":0.73876953,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0011202096939086914},{"word":"says","start":2300.885,"end":2301.385,"confidence":0.9741211,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.00936778075993061},{"word":"need","start":2303.24,"end":2303.56,"confidence":0.9482422,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.011222615838050842},{"word":"to","start":2303.56,"end":2303.72,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009288426488637924},{"word":"press","start":2303.72,"end":2304.22,"confidence":0.72143555,"punctuated_word":"press.","sentiment":"neutral","sentiment_score":0.0033404063433408737},{"word":"but","start":2307.48,"end":2307.8,"confidence":0.89453125,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.0019410010427236557},{"word":"i'll","start":2307.8,"end":2308.1199,"confidence":0.9897461,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004557944368571043},{"word":"quickly","start":2308.1199,"end":2308.52,"confidence":0.99609375,"punctuated_word":"quickly","sentiment":"neutral","sentiment_score":0.02475360408425331},{"word":"write","start":2308.52,"end":2308.68,"confidence":0.9970703,"punctuated_word":"write","sentiment":"neutral","sentiment_score":0.010353084653615952},{"word":"it","start":2308.68,"end":2308.8398,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006660196930170059},{"word":"down","start":2308.8398,"end":2309.0,"confidence":1.0,"punctuated_word":"down","sentiment":"neutral","sentiment_score":0.02459469810128212},{"word":"then","start":2309.0,"end":2309.5,"confidence":0.5908203,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.014991963282227516},{"word":"and","start":2311.1602,"end":2311.6602,"confidence":0.7158203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.023087389767169952},{"word":"what","start":2313.32,"end":2313.56,"confidence":0.9560547,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.01676599308848381},{"word":"i'll","start":2313.56,"end":2313.88,"confidence":0.9511719,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.032557498663663864},{"word":"do","start":2313.88,"end":2314.3599,"confidence":0.65319824,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.04568219184875488},{"word":"and","start":2314.3599,"end":2314.5999,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04679080843925476},{"word":"i'll","start":2314.5999,"end":2314.8398,"confidence":0.9880371,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06001046299934387},{"word":"put","start":2314.8398,"end":2315.0798,"confidence":0.9741211,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.05421700328588486},{"word":"the","start":2315.0798,"end":2315.24,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05575210601091385},{"word":"password","start":2315.24,"end":2315.74,"confidence":0.9970703,"punctuated_word":"password...","sentiment":"neutral","sentiment_score":0.03955354541540146},{"word":"wi","start":2315.8,"end":2316.04,"confidence":0.85546875,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.05980699136853218},{"word":"fi","start":2316.04,"end":2316.2,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.05541568994522095},{"word":"password","start":2316.2,"end":2316.7,"confidence":0.97753906,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":0.06394121795892715},{"word":"won't","start":2319.665,"end":2320.165,"confidence":0.9350586,"punctuated_word":"Won't","sentiment":"neutral","sentiment_score":0.1218661516904831},{"word":"be","start":2321.6384,"end":2322.1384,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.10362623631954192},{"word":"long","start":2323.6116,"end":2324.1116,"confidence":0.9926758,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":0.14016354084014893},{"word":"yeah","start":2325.585,"end":2325.905,"confidence":0.7524414,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0943695455789566},{"word":"sure","start":2325.905,"end":2326.385,"confidence":0.9851074,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.09641581773757936},{"word":"sure","start":2326.385,"end":2326.885,"confidence":0.9824219,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07602483779191971},{"word":"yeah","start":2336.77,"end":2337.09,"confidence":0.8171387,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026577917858958244},{"word":"i","start":2337.09,"end":2337.25,"confidence":0.87890625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01820344291627407},{"word":"said","start":2337.25,"end":2337.75,"confidence":0.38208008,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.02024916745722294},{"word":"it's","start":2338.05,"end":2338.1301,"confidence":0.5336914,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.02674315683543682},{"word":"the","start":2338.1301,"end":2338.29,"confidence":0.60009766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012001095339655876},{"word":"same","start":2338.29,"end":2338.69,"confidence":0.39257812,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.025206850841641423},{"word":"one","start":2338.69,"end":2338.93,"confidence":0.9921875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.018513165414333344},{"word":"here","start":2338.93,"end":2339.41,"confidence":0.75268555,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.02296818420290947},{"word":"so","start":2339.41,"end":2339.57,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007872117683291435},{"word":"it","start":2339.57,"end":2339.73,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.003006426617503166},{"word":"says","start":2339.73,"end":2340.05,"confidence":0.9863281,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.010046882554888724},{"word":"router","start":2340.05,"end":2340.53,"confidence":0.8964844,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.02169207483530045},{"word":"logging","start":2340.53,"end":2341.01,"confidence":0.72314453,"punctuated_word":"logging","sentiment":"neutral","sentiment_score":0.014758304692804812},{"word":"name","start":2341.01,"end":2341.51,"confidence":0.9560547,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.0003930963575839996},{"word":"so","start":2343.57,"end":2344.07,"confidence":0.9370117,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011337561532855034},{"word":"what","start":2344.45,"end":2344.69,"confidence":0.9741211,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.007358349859714508},{"word":"i","start":2344.69,"end":2344.93,"confidence":0.9326172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.002880677580833435},{"word":"need","start":2344.93,"end":2345.17,"confidence":0.7363281,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.00915880873799324},{"word":"to","start":2345.17,"end":2345.33,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0073373932391405106},{"word":"put","start":2345.33,"end":2345.57,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.010963406413793564},{"word":"here","start":2345.57,"end":2346.07,"confidence":0.8815918,"punctuated_word":"here?","sentiment":"neutral","sentiment_score":0.009795569814741611},{"word":"yeah","start":2350.035,"end":2350.535,"confidence":0.9375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007287571206688881},{"word":"the","start":2352.275,"end":2352.515,"confidence":0.93847656,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0014569498598575592},{"word":"wi","start":2352.515,"end":2352.675,"confidence":0.8852539,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.026209432631731033},{"word":"fi","start":2352.675,"end":2352.915,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.02373083308339119},{"word":"name","start":2352.915,"end":2353.2349,"confidence":0.9951172,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0007861852645874023},{"word":"i","start":2353.2349,"end":2353.4749,"confidence":0.60791016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009508654475212095},{"word":"did","start":2353.4749,"end":2353.875,"confidence":0.6973877,"punctuated_word":"did,","sentiment":"neutral","sentiment_score":0.005494402721524239},{"word":"and","start":2353.875,"end":2354.275,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0012514479458332062},{"word":"after","start":2354.275,"end":2354.675,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.003046296536922455},{"word":"pressing","start":2354.675,"end":2354.9949,"confidence":0.9951172,"punctuated_word":"pressing","sentiment":"neutral","sentiment_score":0.007038220763206482},{"word":"next","start":2354.9949,"end":2355.395,"confidence":0.95532227,"punctuated_word":"next,","sentiment":"neutral","sentiment_score":-0.00007112883031368256},{"word":"it","start":2355.395,"end":2355.635,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.009072940796613692},{"word":"came","start":2355.635,"end":2356.115,"confidence":0.6816406,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.023477543145418167},{"word":"like","start":2356.115,"end":2356.355,"confidence":0.98291016,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.004108581691980362},{"word":"this","start":2356.355,"end":2356.595,"confidence":0.99316406,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.008065009489655495},{"word":"let","start":2356.595,"end":2356.835,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.027346469461917877},{"word":"me","start":2356.835,"end":2357.075,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.022557534277439117},{"word":"send","start":2357.075,"end":2357.315,"confidence":0.9716797,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.02336912602186203},{"word":"you","start":2357.315,"end":2357.4749,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02455690875649452},{"word":"the","start":2357.4749,"end":2357.635,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.028434455394744873},{"word":"picture","start":2357.635,"end":2358.135,"confidence":0.9995117,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.02997756563127041},{"word":"there","start":2363.3599,"end":2363.5198,"confidence":0.98828125,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.1344185769557953},{"word":"is","start":2363.5198,"end":2363.76,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14206212759017944},{"word":"no","start":2363.76,"end":2364.0,"confidence":0.9951172,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1439797580242157},{"word":"escape","start":2364.0,"end":2364.4,"confidence":0.8173828,"punctuated_word":"escape","sentiment":"neutral","sentiment_score":-0.16638416051864624},{"word":"option","start":2364.4,"end":2364.9,"confidence":0.9926758,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.11469227075576782},{"word":"so","start":2366.0,"end":2366.0798,"confidence":0.5605469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.056947726756334305},{"word":"what","start":2366.0798,"end":2366.24,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.05849228799343109},{"word":"i'll","start":2366.24,"end":2366.48,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04634309932589531},{"word":"do","start":2366.48,"end":2366.64,"confidence":0.9719238,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":0.011039461940526962},{"word":"i'll","start":2366.64,"end":2366.7998,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.016625767573714256},{"word":"put","start":2366.7998,"end":2367.0398,"confidence":0.99902344,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.022008016705513},{"word":"it","start":2367.0398,"end":2367.1199,"confidence":0.62841797,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.020230362191796303},{"word":"out","start":2367.1199,"end":2367.3599,"confidence":0.9873047,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.017222117632627487},{"word":"the","start":2367.3599,"end":2367.5198,"confidence":0.45751953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0159891527146101},{"word":"name","start":2367.5198,"end":2367.8398,"confidence":0.9863281,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.014081494882702827},{"word":"of","start":2367.8398,"end":2367.92,"confidence":0.44433594,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.012086909264326096},{"word":"something","start":2367.92,"end":2368.3198,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.012615598738193512},{"word":"like","start":2368.3198,"end":2368.64,"confidence":0.8828125,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.009784634225070477},{"word":"admin","start":2368.64,"end":2369.1199,"confidence":0.50927734,"punctuated_word":"admin","sentiment":"neutral","sentiment_score":0.03563345968723297},{"word":"or","start":2369.1199,"end":2369.2798,"confidence":0.9902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.015608963556587696},{"word":"something","start":2369.2798,"end":2369.68,"confidence":1.0,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.007994316518306732},{"word":"like","start":2369.68,"end":2369.8398,"confidence":0.99316406,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.0123539287596941},{"word":"that","start":2369.8398,"end":2370.3398,"confidence":0.86865234,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.016094429418444633},{"word":"username","start":2370.88,"end":2371.38,"confidence":0.8886719,"punctuated_word":"Username","sentiment":"neutral","sentiment_score":0.00700428057461977},{"word":"or","start":2371.5198,"end":2372.0198,"confidence":0.6826172,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.008136486634612083},{"word":"yeah","start":2393.0,"end":2393.32,"confidence":0.8154297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03531380742788315},{"word":"yeah","start":2393.32,"end":2393.56,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030383065342903137},{"word":"yeah","start":2393.56,"end":2393.8,"confidence":0.9758301,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018510736525058743},{"word":"so","start":2393.8,"end":2394.04,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0009815050289034843},{"word":"i","start":2394.04,"end":2394.2,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002003926783800125},{"word":"put","start":2394.2,"end":2394.7,"confidence":0.9941406,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.00029590167105197906},{"word":"i","start":2394.72,"end":2395.22,"confidence":0.984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008113965392112732},{"word":"put","start":2395.24,"end":2395.74,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0004494776949286461},{"word":"it","start":2395.76,"end":2396.26,"confidence":0.6347656,"punctuated_word":"it...","sentiment":"neutral","sentiment_score":0.0024813050404191017},{"word":"yeah","start":2396.28,"end":2396.6,"confidence":0.9812012,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015004504472017288},{"word":"yeah","start":2396.6,"end":2396.84,"confidence":0.9875488,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02159969136118889},{"word":"so","start":2396.84,"end":2397.08,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02823474258184433},{"word":"i","start":2397.08,"end":2397.24,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03908729553222656},{"word":"did","start":2397.24,"end":2397.48,"confidence":0.9941406,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.0562765933573246},{"word":"that","start":2397.48,"end":2397.8,"confidence":0.9333496,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.03194592148065567},{"word":"yeah","start":2397.8,"end":2398.3,"confidence":0.8125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02329520508646965},{"word":"it's","start":2434.5752,"end":2434.895,"confidence":0.7607422,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.007081624120473862},{"word":"buffering","start":2434.895,"end":2435.375,"confidence":0.6883952,"punctuated_word":"buffering.","sentiment":"neutral","sentiment_score":0.008150478824973106},{"word":"it's","start":2435.375,"end":2435.875,"confidence":0.7878418,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0015553435077890754},{"word":"processing","start":2436.2551,"end":2436.7551,"confidence":0.9296875,"punctuated_word":"processing.","sentiment":"neutral","sentiment_score":-0.0002487599849700928},{"word":"yeah","start":2437.215,"end":2437.715,"confidence":0.95458984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05376201122999191},{"word":"it's","start":2515.04,"end":2515.28,"confidence":0.6801758,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.038841500878334045},{"word":"still","start":2515.28,"end":2515.68,"confidence":0.89746094,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.04014398157596588},{"word":"buffering","start":2515.68,"end":2516.18,"confidence":0.99072266,"punctuated_word":"buffering.","sentiment":"neutral","sentiment_score":0.030094213783740997},{"word":"can","start":2573.58,"end":2573.74,"confidence":0.34423828,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.038350507616996765},{"word":"you","start":2573.74,"end":2573.98,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.037141505628824234},{"word":"check","start":2573.98,"end":2574.48,"confidence":0.9980469,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04068424552679062},{"word":"one","start":2574.54,"end":2575.04,"confidence":0.9614258,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.02968069352209568},{"word":"photo","start":2575.1,"end":2575.5,"confidence":0.94970703,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":0.030151057988405228},{"word":"that","start":2575.5,"end":2575.66,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05166999250650406},{"word":"i","start":2575.66,"end":2575.82,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03541767969727516},{"word":"have","start":2575.82,"end":2576.06,"confidence":0.9770508,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03616655617952347},{"word":"sent","start":2576.06,"end":2576.56,"confidence":0.9824219,"punctuated_word":"sent?","sentiment":"neutral","sentiment_score":0.031232519075274467},{"word":"when","start":2578.62,"end":2578.86,"confidence":0.9941406,"punctuated_word":"When","sentiment":"neutral","sentiment_score":0.024944987148046497},{"word":"i","start":2578.86,"end":2579.02,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02429400198161602},{"word":"placed","start":2579.02,"end":2579.475,"confidence":0.44799805,"punctuated_word":"placed","sentiment":"neutral","sentiment_score":0.039480581879615784},{"word":"the","start":2580.2751,"end":2580.355,"confidence":0.9194336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12993763387203217},{"word":"next","start":2580.355,"end":2580.675,"confidence":0.99609375,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.15450505912303925},{"word":"next","start":2580.675,"end":2581.155,"confidence":0.8828125,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.1689244955778122},{"word":"button","start":2581.155,"end":2581.655,"confidence":0.97753906,"punctuated_word":"button,","sentiment":"neutral","sentiment_score":0.1616801619529724},{"word":"it's","start":2582.435,"end":2582.935,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04685947299003601},{"word":"buffering","start":2583.0752,"end":2583.5752,"confidence":0.81258136,"punctuated_word":"buffering.","sentiment":"neutral","sentiment_score":0.06749345362186432},{"word":"and","start":2587.635,"end":2587.955,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.013370012864470482},{"word":"then","start":2587.955,"end":2588.455,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.022351080551743507},{"word":"it","start":2589.155,"end":2589.635,"confidence":0.8354492,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.021400975063443184},{"word":"appear","start":2589.635,"end":2590.115,"confidence":0.49047852,"punctuated_word":"appear","sentiment":"neutral","sentiment_score":0.023110246285796165},{"word":"appears","start":2590.115,"end":2590.615,"confidence":0.72216797,"punctuated_word":"appears","sentiment":"neutral","sentiment_score":0.024702386930584908},{"word":"on","start":2590.675,"end":2590.915,"confidence":0.9760742,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03094911016523838},{"word":"the","start":2590.915,"end":2591.0752,"confidence":0.54345703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0203260388225317},{"word":"sponsor","start":2591.0752,"end":2591.5552,"confidence":0.50842285,"punctuated_word":"sponsor,","sentiment":"neutral","sentiment_score":0.027582217007875443},{"word":"something","start":2591.5552,"end":2592.0352,"confidence":0.99609375,"punctuated_word":"something","sentiment":"neutral","sentiment_score":0.008303256705403328},{"word":"like","start":2592.0352,"end":2592.2751,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.021870937198400497},{"word":"that","start":2592.2751,"end":2592.435,"confidence":0.9016113,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.0393376424908638},{"word":"and","start":2592.435,"end":2592.7551,"confidence":0.93408203,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.025164730846881863},{"word":"i","start":2592.7551,"end":2592.915,"confidence":0.9448242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020470090210437775},{"word":"choose","start":2592.915,"end":2593.415,"confidence":0.41455078,"punctuated_word":"choose.","sentiment":"neutral","sentiment_score":0.03207486867904663},{"word":"yeah","start":2598.1099,"end":2598.43,"confidence":0.87841797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03597888723015785},{"word":"it's","start":2598.43,"end":2598.67,"confidence":0.98046875,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.02743101492524147},{"word":"connect","start":2598.67,"end":2599.17,"confidence":0.75390625,"punctuated_word":"connect.","sentiment":"neutral","sentiment_score":0.03001842461526394},{"word":"yeah","start":2599.47,"end":2599.71,"confidence":0.9890137,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.043619513511657715},{"word":"it's","start":2599.71,"end":2599.95,"confidence":0.99853516,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04756765812635422},{"word":"connected","start":2599.95,"end":2600.45,"confidence":0.9995117,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":0.037383124232292175},{"word":"wait","start":2610.965,"end":2611.285,"confidence":0.85839844,"punctuated_word":"Wait","sentiment":"neutral","sentiment_score":-0.015340227633714676},{"word":"here","start":2611.285,"end":2611.785,"confidence":0.72998047,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.013940288685262203},{"word":"i","start":2612.245,"end":2612.495,"confidence":0.90234375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.012793941423296928},{"word":"clicked","start":2612.495,"end":2612.995,"confidence":0.90283203,"punctuated_word":"clicked.","sentiment":"neutral","sentiment_score":-0.015989381819963455},{"word":"it's","start":2641.635,"end":2641.715,"confidence":0.68395996,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11746008694171906},{"word":"still","start":2641.715,"end":2642.215,"confidence":0.86572266,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15812693536281586},{"word":"happening","start":2643.955,"end":2644.455,"confidence":0.7368164,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":-0.17142179608345032},{"word":"i","start":2644.5151,"end":2644.675,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3316429555416107},{"word":"don't","start":2644.675,"end":2644.795,"confidence":0.99658203,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.23784062266349792},{"word":"know","start":2644.795,"end":2644.915,"confidence":0.99121094,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.3003291189670563},{"word":"what's","start":2644.915,"end":2645.235,"confidence":0.9753418,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.33315566182136536},{"word":"wrong","start":2645.235,"end":2645.735,"confidence":0.94262695,"punctuated_word":"wrong.","sentiment":"neutral","sentiment_score":-0.2874613404273987},{"word":"it's","start":2653.5552,"end":2653.715,"confidence":0.9902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.17063069343566897},{"word":"still","start":2653.715,"end":2654.0352,"confidence":0.92333984,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.15590588748455048},{"word":"buffering","start":2654.0352,"end":2654.5151,"confidence":0.9822591,"punctuated_word":"buffering.","sentiment":"neutral","sentiment_score":-0.1561802625656128},{"word":"yeah","start":2654.5151,"end":2654.94,"confidence":0.9746094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11563849449157716},{"word":"it's","start":2661.42,"end":2661.74,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.24328581988811493},{"word":"saying","start":2661.74,"end":2662.14,"confidence":1.0,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.2389504313468933},{"word":"again","start":2662.14,"end":2662.64,"confidence":0.80126953,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.2908123731613159},{"word":"unresponsive","start":2662.78,"end":2663.28,"confidence":0.8523763,"punctuated_word":"unresponsive.","sentiment":"negative","sentiment_score":-0.3555845618247986},{"word":"you","start":2663.5798,"end":2663.74,"confidence":0.9941406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2820289134979248},{"word":"can","start":2663.74,"end":2663.98,"confidence":0.98291016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.2612064480781555},{"word":"wait","start":2663.98,"end":2664.22,"confidence":0.88720703,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.2190285623073578},{"word":"for","start":2664.22,"end":2664.38,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.21405477821826935},{"word":"it","start":2664.38,"end":2664.46,"confidence":0.9658203,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.27651140093803406},{"word":"to","start":2664.46,"end":2664.54,"confidence":0.50927734,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2076955288648605},{"word":"become","start":2664.54,"end":2664.78,"confidence":0.92578125,"punctuated_word":"become","sentiment":"neutral","sentiment_score":-0.180046945810318},{"word":"a","start":2664.78,"end":2664.94,"confidence":0.63916016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1958998143672943},{"word":"responsive","start":2664.94,"end":2665.42,"confidence":0.68066406,"punctuated_word":"responsive","sentiment":"neutral","sentiment_score":-0.1751784086227417},{"word":"or","start":2665.42,"end":2665.66,"confidence":0.92578125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.26630324125289917},{"word":"exit","start":2665.66,"end":2666.06,"confidence":0.87597656,"punctuated_word":"exit","sentiment":"neutral","sentiment_score":-0.24348808825016025},{"word":"the","start":2666.06,"end":2666.22,"confidence":0.6484375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24148574471473697},{"word":"page","start":2666.22,"end":2666.46,"confidence":0.95947266,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.2235681265592575},{"word":"again","start":2666.46,"end":2666.96,"confidence":0.7194824,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.20668275654315948},{"word":"yeah","start":2675.705,"end":2676.185,"confidence":0.79785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00532572902739048},{"word":"yeah","start":2676.185,"end":2676.685,"confidence":0.6960449,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00403275340795517},{"word":"a","start":2678.425,"end":2678.745,"confidence":0.6425781,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.010893410071730614},{"word":"d","start":2678.745,"end":2678.985,"confidence":0.9140625,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.006058277562260628},{"word":"m","start":2678.985,"end":2679.385,"confidence":0.9589844,"punctuated_word":"m","sentiment":"neutral","sentiment_score":-0.002213907428085804},{"word":"i","start":2679.385,"end":2679.625,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0005994439125061035},{"word":"n","start":2679.625,"end":2680.125,"confidence":0.7050781,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":-0.0034354105591773987},{"word":"yeah","start":2763.5898,"end":2764.0698,"confidence":0.77563477,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00025406014174222946},{"word":"it's","start":2764.0698,"end":2764.3098,"confidence":0.71325684,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.007241281680762768},{"word":"doing","start":2764.3098,"end":2764.71,"confidence":0.47485352,"punctuated_word":"doing...","sentiment":"neutral","sentiment_score":-0.012505149468779564},{"word":"it's","start":2764.71,"end":2764.95,"confidence":0.9890137,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03740042448043823},{"word":"saying","start":2764.95,"end":2765.3499,"confidence":0.99609375,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.038005366921424866},{"word":"log","start":2765.3499,"end":2765.5898,"confidence":0.5649414,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.015547841787338257},{"word":"in","start":2765.5898,"end":2765.75,"confidence":0.9970703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007213551551103592},{"word":"the","start":2765.75,"end":2765.91,"confidence":0.93115234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0014650598168373108},{"word":"router","start":2765.91,"end":2766.41,"confidence":0.8273926,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.00019000284373760223},{"word":"yep","start":2786.305,"end":2786.805,"confidence":0.89282227,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0043533919379115105},{"word":"yeah","start":2805.025,"end":2805.345,"confidence":0.7001953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08526338636875153},{"word":"it's","start":2805.345,"end":2805.665,"confidence":0.94506836,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1394839584827423},{"word":"worked","start":2805.665,"end":2806.165,"confidence":0.7138672,"punctuated_word":"worked.","sentiment":"neutral","sentiment_score":0.12096155434846878},{"word":"and","start":2810.9448,"end":2811.1848,"confidence":0.85595703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.006478548049926758},{"word":"it's","start":2811.1848,"end":2811.345,"confidence":0.8588867,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.0028376008849591017},{"word":"again","start":2811.345,"end":2811.7449,"confidence":0.38916016,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.00455532968044281},{"word":"it's","start":2811.7449,"end":2811.9849,"confidence":0.90063477,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0012370150070637465},{"word":"up","start":2811.9849,"end":2812.32,"confidence":0.31103516,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.008557327091693878},{"word":"it's","start":2813.4402,"end":2813.6,"confidence":0.9663086,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.031090399250388145},{"word":"again","start":2813.6,"end":2814.08,"confidence":0.5579834,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.025346510112285617},{"word":"create","start":2814.08,"end":2814.32,"confidence":0.8378906,"punctuated_word":"create","sentiment":"neutral","sentiment_score":-0.05389736220240593},{"word":"a","start":2814.32,"end":2814.4001,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.032521508634090424},{"word":"new","start":2814.4001,"end":2814.6401,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.04331561550498009},{"word":"network","start":2814.6401,"end":2815.1401,"confidence":0.99853516,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.0385202094912529},{"word":"sorry","start":2831.355,"end":2831.755,"confidence":0.8432617,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.06070899963378906},{"word":"no","start":2831.755,"end":2831.995,"confidence":0.92749023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13705962896347046},{"word":"it's","start":2831.995,"end":2832.235,"confidence":0.99609375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.11180241405963898},{"word":"saying","start":2832.235,"end":2832.735,"confidence":0.9980469,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.13332030177116394},{"word":"a","start":2833.355,"end":2833.515,"confidence":0.69873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08794193714857101},{"word":"new","start":2833.515,"end":2833.675,"confidence":0.8833008,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.08481515944004059},{"word":"one","start":2833.675,"end":2834.175,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.07963238656520844},{"word":"yeah","start":2837.435,"end":2837.755,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04073448479175568},{"word":"yeah","start":2837.755,"end":2838.155,"confidence":0.98950195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04910270869731903},{"word":"not","start":2838.155,"end":2838.395,"confidence":0.98828125,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.06790392100811005},{"word":"existing","start":2838.395,"end":2838.895,"confidence":0.99609375,"punctuated_word":"existing.","sentiment":"neutral","sentiment_score":-0.07904057204723358},{"word":"so","start":2839.8801,"end":2840.2,"confidence":0.9970703,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":-0.05454784631729126},{"word":"yeah","start":2840.2,"end":2840.6,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03173377364873886},{"word":"so","start":2840.6,"end":2840.76,"confidence":0.7687988,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.03189322352409363},{"word":"again","start":2840.76,"end":2841.26,"confidence":0.99853516,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":-0.028001651167869568},{"word":"i","start":2841.76,"end":2842.26,"confidence":0.890625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02157256007194519},{"word":"appear","start":2842.76,"end":2843.24,"confidence":0.48266602,"punctuated_word":"appear,","sentiment":"neutral","sentiment_score":-0.02526066079735756},{"word":"like","start":2843.24,"end":2843.56,"confidence":0.967041,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.03065800666809082},{"word":"you","start":2843.56,"end":2843.72,"confidence":0.7915039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030323322862386703},{"word":"know","start":2843.72,"end":2844.12,"confidence":0.984375,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.026658881455659863},{"word":"p","start":2844.12,"end":2844.36,"confidence":0.7138672,"punctuated_word":"p","sentiment":"neutral","sentiment_score":-0.016568880528211594},{"word":"p","start":2844.36,"end":2844.86,"confidence":0.9921875,"punctuated_word":"p...","sentiment":"neutral","sentiment_score":-0.026099305599927906},{"word":"poe","start":2845.08,"end":2845.58,"confidence":0.7257487,"punctuated_word":"POE.","sentiment":"neutral","sentiment_score":-0.02825896069407463},{"word":"and","start":2846.9202,"end":2847.32,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.004851695150136948},{"word":"then","start":2847.32,"end":2847.8,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.00031709298491477966},{"word":"i","start":2847.8,"end":2847.96,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0035753995180130005},{"word":"can","start":2847.96,"end":2848.2,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0024535246193408966},{"word":"see","start":2848.2,"end":2848.7,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.002630975097417831},{"word":"the","start":2848.76,"end":2849.24,"confidence":0.9819336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010103479027748108},{"word":"previous","start":2849.24,"end":2849.72,"confidence":0.96533203,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.003970380872488022},{"word":"username","start":2849.72,"end":2850.12,"confidence":0.9223633,"punctuated_word":"username","sentiment":"neutral","sentiment_score":-0.005288898944854736},{"word":"and","start":2850.12,"end":2850.36,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.010968804359436035},{"word":"password","start":2850.36,"end":2850.84,"confidence":0.99902344,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.015007384121418},{"word":"is","start":2850.84,"end":2851.08,"confidence":0.9589844,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.012931913137435911},{"word":"still","start":2851.08,"end":2851.32,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.018945254385471344},{"word":"here","start":2851.32,"end":2851.82,"confidence":0.98999023,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.017960935831069946},{"word":"so","start":2855.195,"end":2855.695,"confidence":0.9941406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01444389671087265},{"word":"i'm","start":2855.8352,"end":2856.0752,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.009861929342150688},{"word":"going","start":2856.0752,"end":2856.395,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.01391959935426712},{"word":"to","start":2856.395,"end":2856.5552,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015622563660144806},{"word":"the","start":2856.5552,"end":2856.715,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009996172040700912},{"word":"next","start":2856.715,"end":2857.215,"confidence":0.67993164,"punctuated_word":"next.","sentiment":"neutral","sentiment_score":0.016077881678938866},{"word":"and","start":2858.475,"end":2858.7952,"confidence":0.9741211,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.011001478880643845},{"word":"then","start":2858.7952,"end":2859.0352,"confidence":0.76464844,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.016504190862178802},{"word":"same","start":2859.0352,"end":2859.3552,"confidence":0.8852539,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.023879408836364743},{"word":"wi","start":2859.3552,"end":2859.5151,"confidence":0.93359375,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.019016548991203308},{"word":"fi","start":2859.5151,"end":2859.7551,"confidence":0.99902344,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.029069973155856133},{"word":"name","start":2859.7551,"end":2859.915,"confidence":0.9819336,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.012257963418960571},{"word":"and","start":2859.915,"end":2860.0752,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.004983287304639816},{"word":"password","start":2860.0752,"end":2860.5752,"confidence":0.9980469,"punctuated_word":"password","sentiment":"neutral","sentiment_score":0.01571943238377571},{"word":"appeared","start":2860.635,"end":2861.115,"confidence":0.43847656,"punctuated_word":"appeared","sentiment":"neutral","sentiment_score":0.003910534083843231},{"word":"here","start":2861.115,"end":2861.615,"confidence":0.970459,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.003815560601651669},{"word":"i","start":2861.675,"end":2861.915,"confidence":0.82714844,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0981418639421463},{"word":"apply","start":2861.915,"end":2862.415,"confidence":0.94555664,"punctuated_word":"apply.","sentiment":"neutral","sentiment_score":0.11406867206096648},{"word":"yeah","start":2866.71,"end":2866.95,"confidence":0.8244629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28805047273635864},{"word":"now","start":2866.95,"end":2867.27,"confidence":0.9921875,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.31364837288856506},{"word":"this","start":2867.27,"end":2867.51,"confidence":0.94921875,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.381786972284317},{"word":"time","start":2867.51,"end":2867.75,"confidence":0.99902344,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.4576147496700287},{"word":"it's","start":2867.75,"end":2868.07,"confidence":0.8000488,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.46118611097335815},{"word":"worked","start":2868.07,"end":2868.57,"confidence":0.89453125,"punctuated_word":"worked.","sentiment":"positive","sentiment_score":0.4667249321937561},{"word":"yeah","start":2871.79,"end":2872.29,"confidence":0.7541504,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.6131196022033691},{"word":"so","start":2875.51,"end":2875.59,"confidence":0.5175781,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.5085234642028809},{"word":"it's","start":2875.59,"end":2875.99,"confidence":0.9033203,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.5176637768745422},{"word":"created","start":2875.99,"end":2876.49,"confidence":0.9916992,"punctuated_word":"created.","sentiment":"positive","sentiment_score":0.5140395164489746},{"word":"i","start":2876.79,"end":2876.95,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22364984452724457},{"word":"will","start":2876.95,"end":2877.19,"confidence":0.7260742,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.21947133541107175},{"word":"send","start":2877.19,"end":2877.43,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.2625184953212738},{"word":"it","start":2877.43,"end":2877.59,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.22738513350486755},{"word":"to","start":2877.59,"end":2877.75,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.26932498812675476},{"word":"the","start":2877.75,"end":2877.99,"confidence":0.6303711,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.22912243008613584},{"word":"picture","start":2877.99,"end":2878.49,"confidence":0.99316406,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.23230990767478943},{"word":"okay","start":2929.32,"end":2929.82,"confidence":0.96118164,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011637626215815544},{"word":"the","start":2932.92,"end":2933.24,"confidence":0.9902344,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.0027287546545267105},{"word":"yellow","start":2933.24,"end":2933.56,"confidence":0.99902344,"punctuated_word":"yellow","sentiment":"neutral","sentiment_score":0.008347230963408947},{"word":"one","start":2933.56,"end":2933.88,"confidence":0.984375,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.005262439139187336},{"word":"right","start":2933.88,"end":2934.38,"confidence":0.9975586,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.012571152299642565},{"word":"connected","start":2981.395,"end":2981.875,"confidence":0.78515625,"punctuated_word":"Connected","sentiment":"neutral","sentiment_score":0.024960925802588463},{"word":"with","start":2981.875,"end":2982.24,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.030832353979349136},{"word":"a","start":2982.56,"end":2983.06,"confidence":0.30395508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.024637561291456223},{"word":"locator","start":2983.44,"end":2983.94,"confidence":0.67594403,"punctuated_word":"locator.","sentiment":"neutral","sentiment_score":0.025781746953725815},{"word":"from","start":3008.84,"end":3009.34,"confidence":0.5449219,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.003859974443912506},{"word":"router","start":3010.52,"end":3011.02,"confidence":0.6845703,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":0.007588325999677181},{"word":"so","start":3015.32,"end":3015.56,"confidence":0.97265625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.010984810069203377},{"word":"you","start":3015.56,"end":3015.72,"confidence":0.95410156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.020509248599410057},{"word":"mean","start":3015.72,"end":3016.22,"confidence":0.9980469,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.030334115028381348},{"word":"old","start":3016.52,"end":3016.92,"confidence":0.80078125,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.034918349236249924},{"word":"router","start":3016.92,"end":3017.32,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.022600971162319183},{"word":"feature","start":3017.32,"end":3017.72,"confidence":0.8642578,"punctuated_word":"feature","sentiment":"neutral","sentiment_score":-0.023444898426532745},{"word":"you","start":3017.72,"end":3017.8801,"confidence":0.8378906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04354424774646759},{"word":"want","start":3017.8801,"end":3018.3801,"confidence":0.82910156,"punctuated_word":"want?","sentiment":"neutral","sentiment_score":-0.046999648213386536},{"word":"i","start":3019.16,"end":3019.32,"confidence":0.9370117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10398903489112854},{"word":"don't","start":3019.32,"end":3019.56,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.08641617000102997},{"word":"know","start":3019.56,"end":3020.06,"confidence":0.9213867,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.06859337538480759},{"word":"okay","start":3025.015,"end":3025.335,"confidence":0.9855957,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0036882497370243073},{"word":"is","start":3025.335,"end":3025.835,"confidence":0.34838867,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0033520907163619995},{"word":"it","start":3033.4949,"end":3033.9949,"confidence":0.99609375,"punctuated_word":"it...","sentiment":"neutral","sentiment_score":-0.013176212087273598},{"word":"no","start":3034.2148,"end":3034.4548,"confidence":0.9765625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1017560213804245},{"word":"it","start":3034.4548,"end":3034.615,"confidence":0.96875,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.08407549560070038},{"word":"is","start":3034.615,"end":3034.855,"confidence":0.73876953,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07063878327608109},{"word":"still","start":3034.855,"end":3035.1748,"confidence":0.99609375,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07745048403739929},{"word":"connected","start":3035.1748,"end":3035.6748,"confidence":0.99560547,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.08044424653053284},{"word":"it's","start":3038.72,"end":3039.04,"confidence":0.99316406,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.036177750676870346},{"word":"connected","start":3039.04,"end":3039.54,"confidence":0.99902344,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.0212115366011858},{"word":"with","start":3039.92,"end":3040.24,"confidence":0.93603516,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.028284799307584763},{"word":"the","start":3040.24,"end":3040.4,"confidence":0.45825195,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04404862597584725},{"word":"wi","start":3040.4,"end":3040.64,"confidence":0.6923828,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.03061892651021481},{"word":"fi","start":3040.64,"end":3041.14,"confidence":0.87939453,"punctuated_word":"Fi.","sentiment":"neutral","sentiment_score":-0.04703430086374283},{"word":"and","start":3041.92,"end":3042.4,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.03331674635410309},{"word":"do","start":3042.4,"end":3042.56,"confidence":0.56591797,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03640681132674217},{"word":"you","start":3042.56,"end":3042.72,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03276456147432327},{"word":"mean","start":3042.72,"end":3043.22,"confidence":0.9707031,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.0354694165289402},{"word":"inside","start":3043.44,"end":3043.94,"confidence":0.94189453,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":-0.032241255044937134},{"word":"the","start":3044.0,"end":3044.5,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02160279266536236},{"word":"router","start":3044.96,"end":3045.46,"confidence":0.94677734,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.02763042226433754},{"word":"okay","start":3051.5952,"end":3051.8352,"confidence":0.93896484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0011596661061048508},{"word":"you","start":3051.8352,"end":3052.0752,"confidence":0.9741211,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.009564315900206566},{"word":"want","start":3052.0752,"end":3052.235,"confidence":0.984375,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.002683490514755249},{"word":"the","start":3052.235,"end":3052.395,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0067806486040353775},{"word":"picture","start":3052.395,"end":3052.7952,"confidence":0.9655762,"punctuated_word":"picture.","sentiment":"neutral","sentiment_score":0.001503705978393555},{"word":"right","start":3052.7952,"end":3053.2952,"confidence":0.9980469,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.00010352861136198044},{"word":"oh","start":3065.85,"end":3066.01,"confidence":0.76660156,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.008449885062873363},{"word":"okay","start":3066.01,"end":3066.51,"confidence":0.99609375,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.01147562824189663},{"word":"so","start":3069.37,"end":3069.77,"confidence":0.9604492,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02114707976579666},{"word":"which","start":3069.77,"end":3070.09,"confidence":0.9560547,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.03031884878873825},{"word":"option","start":3070.09,"end":3070.4102,"confidence":0.75439453,"punctuated_word":"option","sentiment":"neutral","sentiment_score":-0.018047591671347615},{"word":"do","start":3070.4102,"end":3070.6501,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03284972161054611},{"word":"i","start":3070.6501,"end":3070.7302,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029090121388435364},{"word":"need","start":3070.7302,"end":3070.8901,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.02596209943294525},{"word":"to","start":3070.8901,"end":3071.05,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024633945897221565},{"word":"check-in","start":3071.05,"end":3071.55,"confidence":0.8727214,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.02590927481651306},{"word":"the","start":3071.6902,"end":3071.9302,"confidence":0.9091797,"punctuated_word":"the...","sentiment":"neutral","sentiment_score":-0.026477087289094925},{"word":"inside","start":3071.9302,"end":3072.33,"confidence":0.9980469,"punctuated_word":"Inside","sentiment":"neutral","sentiment_score":-0.03017549216747284},{"word":"the","start":3072.33,"end":3072.4902,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01949816197156906},{"word":"router","start":3072.4902,"end":3072.9902,"confidence":0.99560547,"punctuated_word":"router?","sentiment":"neutral","sentiment_score":-0.021776508539915085},{"word":"wireless","start":3075.77,"end":3076.27,"confidence":0.94506836,"punctuated_word":"Wireless?","sentiment":"neutral","sentiment_score":-0.016379274427890778},{"word":"okay","start":3081.125,"end":3081.625,"confidence":0.91186523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.004703842103481293},{"word":"yeah","start":3087.125,"end":3087.445,"confidence":0.98046875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004055557306855917},{"word":"so","start":3087.445,"end":3087.945,"confidence":0.95410156,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.006145886145532131},{"word":"double","start":3088.0051,"end":3088.5051,"confidence":0.41381836,"punctuated_word":"double...","sentiment":"neutral","sentiment_score":-0.004563836380839348},{"word":"inserted","start":3088.725,"end":3089.205,"confidence":0.9140625,"punctuated_word":"Inserted","sentiment":"neutral","sentiment_score":-0.002565429313108325},{"word":"into","start":3089.205,"end":3089.525,"confidence":0.5234375,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.001401672139763832},{"word":"one","start":3089.525,"end":3089.925,"confidence":0.92407227,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.0023056166246533394},{"word":"yeah","start":3089.925,"end":3090.425,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.008013986051082611},{"word":"one","start":3091.365,"end":3091.605,"confidence":0.97509766,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0034441333264112473},{"word":"means","start":3091.605,"end":3091.925,"confidence":0.984375,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.0003054700791835785},{"word":"a","start":3091.925,"end":3092.085,"confidence":0.47094727,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005233941599726677},{"word":"blue","start":3092.085,"end":3092.405,"confidence":1.0,"punctuated_word":"blue","sentiment":"neutral","sentiment_score":0.012964896857738497},{"word":"color","start":3092.405,"end":3092.805,"confidence":0.97680664,"punctuated_word":"color.","sentiment":"neutral","sentiment_score":0.003693679347634315},{"word":"right","start":3092.805,"end":3093.3,"confidence":0.9975586,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.0022379811853170395},{"word":"and","start":3096.82,"end":3097.06,"confidence":0.59521484,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.007340121082961559},{"word":"so","start":3097.06,"end":3097.3,"confidence":0.875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.013725318014621736},{"word":"it's","start":3097.3,"end":3097.54,"confidence":0.98950195,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01877509616315365},{"word":"already","start":3097.54,"end":3098.02,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.012668954208493233},{"word":"in","start":3098.02,"end":3098.18,"confidence":0.92578125,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.017328405752778053},{"word":"in","start":3098.18,"end":3098.68,"confidence":0.92578125,"punctuated_word":"in...","sentiment":"neutral","sentiment_score":-0.02715001441538334},{"word":"no","start":3101.62,"end":3101.86,"confidence":0.9851074,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1010795533657074},{"word":"i","start":3101.86,"end":3102.02,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09999343007802965},{"word":"don't","start":3102.02,"end":3102.18,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.09446023404598236},{"word":"know","start":3102.18,"end":3102.34,"confidence":0.99609375,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1509190946817398},{"word":"what","start":3102.34,"end":3102.58,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.14236080646514893},{"word":"i'm","start":3102.58,"end":3102.74,"confidence":0.8312988,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10109477490186693},{"word":"trying","start":3102.74,"end":3103.06,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.08713291585445404},{"word":"to","start":3103.06,"end":3103.3,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08659585565328598},{"word":"say","start":3103.3,"end":3103.8,"confidence":0.94873047,"punctuated_word":"say.","sentiment":"neutral","sentiment_score":-0.09222762286663055},{"word":"but","start":3104.02,"end":3104.34,"confidence":0.58251953,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1062074676156044},{"word":"cable","start":3104.34,"end":3104.82,"confidence":0.9941406,"punctuated_word":"cable","sentiment":"neutral","sentiment_score":-0.06687702238559723},{"word":"is","start":3104.82,"end":3105.06,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10796017199754716},{"word":"already","start":3105.06,"end":3105.56,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07007052004337311},{"word":"here","start":3105.62,"end":3105.94,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.060918137431144714},{"word":"inside","start":3105.94,"end":3106.4202,"confidence":0.9951172,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":-0.0605701245367527},{"word":"the","start":3106.4202,"end":3106.9202,"confidence":0.63049316,"punctuated_word":"the.","sentiment":"neutral","sentiment_score":-0.05915430560708046},{"word":"yes","start":3110.845,"end":3111.345,"confidence":0.9890137,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.004863392561674118},{"word":"it's","start":3118.285,"end":3118.605,"confidence":0.80859375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01007145270705223},{"word":"the","start":3118.605,"end":3118.845,"confidence":0.53271484,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008961798623204231},{"word":"front","start":3118.845,"end":3119.1648,"confidence":0.9589844,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.009241195395588877},{"word":"front","start":3119.1648,"end":3119.565,"confidence":0.95166016,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.011966061778366566},{"word":"side","start":3119.565,"end":3119.885,"confidence":0.63623047,"punctuated_word":"side.","sentiment":"neutral","sentiment_score":-0.0167669877409935},{"word":"you","start":3119.885,"end":3120.045,"confidence":0.78222656,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.11141984909772872},{"word":"mean","start":3120.045,"end":3120.545,"confidence":0.99902344,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.09832971543073654},{"word":"light","start":3121.085,"end":3121.325,"confidence":0.70947266,"punctuated_word":"light","sentiment":"neutral","sentiment_score":-0.09946443140506744},{"word":"is","start":3121.325,"end":3121.565,"confidence":0.7783203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13695845007896423},{"word":"blinking","start":3121.565,"end":3121.9648,"confidence":0.5559082,"punctuated_word":"blinking.","sentiment":"neutral","sentiment_score":-0.12466154992580414},{"word":"you","start":3121.9648,"end":3122.125,"confidence":0.97509766,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1115655153989792},{"word":"mean","start":3122.125,"end":3122.625,"confidence":0.9494629,"punctuated_word":"mean?","sentiment":"neutral","sentiment_score":-0.09867537021636964},{"word":"in","start":3126.1301,"end":3126.37,"confidence":0.8774414,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.03975677490234375},{"word":"the","start":3126.37,"end":3126.61,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03168991953134537},{"word":"laptop","start":3126.61,"end":3127.11,"confidence":0.9133301,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":-0.0367254763841629},{"word":"okay","start":3127.25,"end":3127.75,"confidence":0.95996094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014987925067543983},{"word":"in","start":3129.09,"end":3129.33,"confidence":0.9951172,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.020552780479192737},{"word":"the","start":3129.33,"end":3129.49,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005607090890407562},{"word":"laptop","start":3129.49,"end":3129.99,"confidence":0.7246094,"punctuated_word":"laptop,","sentiment":"neutral","sentiment_score":-0.007499976083636284},{"word":"i'm","start":3131.09,"end":3131.25,"confidence":0.8522949,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.001738905906677246},{"word":"sending","start":3131.25,"end":3131.73,"confidence":0.94189453,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":0.007142398506402969},{"word":"you","start":3131.73,"end":3131.8901,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013161633163690569},{"word":"the","start":3131.8901,"end":3132.05,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011952023953199388},{"word":"picture","start":3132.05,"end":3132.55,"confidence":0.99902344,"punctuated_word":"picture","sentiment":"neutral","sentiment_score":0.007248252630233765},{"word":"what","start":3132.61,"end":3132.85,"confidence":0.45507812,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.002828773111104965},{"word":"i","start":3132.85,"end":3133.01,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.015481103211641312},{"word":"can","start":3133.01,"end":3133.33,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01652388647198677},{"word":"see","start":3133.33,"end":3133.57,"confidence":0.9980469,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.021302521228790283},{"word":"now","start":3133.57,"end":3134.07,"confidence":0.9831543,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.0003799069672822952},{"word":"no","start":3144.015,"end":3144.175,"confidence":0.8847656,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.34806573390960693},{"word":"i","start":3144.175,"end":3144.255,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4056193232536316},{"word":"can't","start":3144.255,"end":3144.575,"confidence":0.99658203,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.395139753818512},{"word":"see","start":3144.575,"end":3144.7349,"confidence":0.9980469,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.35768648982048035},{"word":"here","start":3144.7349,"end":3145.055,"confidence":0.9316406,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.42141422629356384},{"word":"any","start":3145.055,"end":3145.375,"confidence":0.80371094,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4687120318412781},{"word":"option","start":3145.375,"end":3145.875,"confidence":0.623291,"punctuated_word":"option.","sentiment":"neutral","sentiment_score":-0.14332051575183868},{"word":"i","start":3146.655,"end":3146.895,"confidence":0.94140625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07249768078327179},{"word":"just","start":3146.895,"end":3147.055,"confidence":0.69433594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07433229684829712},{"word":"send","start":3147.055,"end":3147.295,"confidence":0.7763672,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.06503798067569733},{"word":"it","start":3147.295,"end":3147.375,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.09503205120563508},{"word":"to","start":3147.375,"end":3147.535,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07411307841539383},{"word":"you","start":3147.535,"end":3147.6948,"confidence":0.82421875,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.08314934372901917},{"word":"the","start":3147.6948,"end":3147.855,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10769705474376678},{"word":"pizza","start":3147.855,"end":3148.335,"confidence":0.6291504,"punctuated_word":"pizza,","sentiment":"neutral","sentiment_score":0.06157039850950241},{"word":"if","start":3148.335,"end":3148.4949,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04843146353960037},{"word":"you","start":3148.4949,"end":3148.575,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.016026319935917854},{"word":"can","start":3148.575,"end":3148.815,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.014289981685578825},{"word":"see","start":3148.815,"end":3149.315,"confidence":0.9868164,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.015143788419663906},{"word":"yeah","start":3151.6702,"end":3152.07,"confidence":0.9260254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018824703991413116},{"word":"w","start":3152.07,"end":3152.57,"confidence":0.74438477,"punctuated_word":"W.","sentiment":"neutral","sentiment_score":0.01930435001850128},{"word":"w","start":3156.31,"end":3156.81,"confidence":0.9526367,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.01059567928314209},{"word":"a","start":3157.03,"end":3157.35,"confidence":0.9394531,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0120204109698534},{"word":"n","start":3157.35,"end":3157.85,"confidence":0.8762207,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.013390826992690563},{"word":"what","start":3166.2302,"end":3166.4702,"confidence":0.4099121,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.010756950825452805},{"word":"is","start":3166.4702,"end":3166.635,"confidence":0.77001953,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010458752512931824},{"word":"w","start":3167.195,"end":3167.595,"confidence":0.20739746,"punctuated_word":"w","sentiment":"neutral","sentiment_score":0.009923739358782768},{"word":"n","start":3167.595,"end":3168.095,"confidence":0.6542969,"punctuated_word":"n.","sentiment":"neutral","sentiment_score":0.007513412740081549},{"word":"yeah","start":3168.555,"end":3168.955,"confidence":0.88061523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012954819947481155},{"word":"yeah","start":3168.955,"end":3169.195,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013700545765459538},{"word":"yeah","start":3169.195,"end":3169.695,"confidence":0.970459,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01098892092704773},{"word":"yeah","start":3169.835,"end":3169.915,"confidence":0.9145508,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011766146868467333},{"word":"w","start":3169.915,"end":3170.395,"confidence":0.4494629,"punctuated_word":"W","sentiment":"neutral","sentiment_score":0.006318982224911451},{"word":"n","start":3170.395,"end":3170.715,"confidence":0.93066406,"punctuated_word":"N.","sentiment":"neutral","sentiment_score":0.008163707330822945},{"word":"yeah","start":3170.715,"end":3170.875,"confidence":0.9814453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014132710173726082},{"word":"third","start":3170.875,"end":3171.115,"confidence":0.81933594,"punctuated_word":"Third","sentiment":"neutral","sentiment_score":0.009713778272271156},{"word":"one","start":3171.115,"end":3171.435,"confidence":0.99658203,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.013824701309204102},{"word":"yeah","start":3171.435,"end":3171.675,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0268240999430418},{"word":"yeah","start":3171.675,"end":3172.175,"confidence":0.99365234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02963022887706757},{"word":"and","start":3174.715,"end":3175.035,"confidence":0.9160156,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.01733987033367157},{"word":"then","start":3175.035,"end":3175.355,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01202218234539032},{"word":"after","start":3175.355,"end":3175.855,"confidence":0.9951172,"punctuated_word":"after...","sentiment":"neutral","sentiment_score":0.007495181635022163},{"word":"yeah","start":3176.155,"end":3176.395,"confidence":0.89819336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0225593913346529},{"word":"i","start":3176.395,"end":3176.635,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025727752596139908},{"word":"clicked","start":3176.635,"end":3177.035,"confidence":0.9838867,"punctuated_word":"clicked","sentiment":"neutral","sentiment_score":0.02678459510207176},{"word":"and","start":3177.035,"end":3177.275,"confidence":0.43798828,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017475277185440063},{"word":"then","start":3177.275,"end":3177.675,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.018213005736470222},{"word":"basic","start":3177.675,"end":3178.155,"confidence":0.99121094,"punctuated_word":"basic","sentiment":"neutral","sentiment_score":0.02501247450709343},{"word":"configuration","start":3178.155,"end":3178.655,"confidence":0.9892578,"punctuated_word":"configuration","sentiment":"neutral","sentiment_score":0.03750276193022728},{"word":"p","start":3178.955,"end":3179.115,"confidence":0.34033203,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.02930617332458496},{"word":"p","start":3179.115,"end":3179.435,"confidence":0.9902344,"punctuated_word":"p","sentiment":"neutral","sentiment_score":0.021064262837171555},{"word":"e","start":3179.435,"end":3179.595,"confidence":0.97265625,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.034069713205099106},{"word":"o","start":3179.595,"end":3180.095,"confidence":0.6936035,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.032197318971157074},{"word":"and","start":3180.2002,"end":3180.4402,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03328170254826546},{"word":"then","start":3180.4402,"end":3180.76,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.028365563601255417},{"word":"enable","start":3180.76,"end":3181.1602,"confidence":0.41796875,"punctuated_word":"enable","sentiment":"neutral","sentiment_score":0.04230582341551781},{"word":"one","start":3181.1602,"end":3181.4802,"confidence":0.8017578,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.03632089868187904},{"word":"yes","start":3181.4802,"end":3181.9802,"confidence":0.9848633,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.04706855863332749},{"word":"enable","start":3182.04,"end":3182.54,"confidence":0.9316406,"punctuated_word":"Enable","sentiment":"neutral","sentiment_score":0.04776891320943832},{"word":"nat","start":3182.76,"end":3183.26,"confidence":0.9140625,"punctuated_word":"NAT","sentiment":"neutral","sentiment_score":0.04576434940099716},{"word":"nat","start":3183.56,"end":3184.06,"confidence":0.5386963,"punctuated_word":"NAT.","sentiment":"neutral","sentiment_score":0.029568802565336227},{"word":"yes","start":3184.28,"end":3184.78,"confidence":0.85009766,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.044525422155857086},{"word":"yes","start":3187.8801,"end":3188.3801,"confidence":0.97094727,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.019589576870203015},{"word":"yes","start":3188.4402,"end":3188.9402,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02461143769323826},{"word":"yes","start":3191.1602,"end":3191.4001,"confidence":0.9692383,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.044825177639722824},{"word":"yeah","start":3191.4001,"end":3191.6401,"confidence":0.93115234,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.034495219588279724},{"word":"account","start":3191.6401,"end":3192.12,"confidence":0.98535156,"punctuated_word":"Account","sentiment":"neutral","sentiment_score":0.03901740163564682},{"word":"setting","start":3192.12,"end":3192.6,"confidence":0.8532715,"punctuated_word":"setting.","sentiment":"neutral","sentiment_score":0.03466029092669487},{"word":"yeah","start":3192.6,"end":3193.1,"confidence":0.8876953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04300312697887421},{"word":"okay","start":3196.385,"end":3196.885,"confidence":0.70581055,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0383647195994854},{"word":"sure","start":3201.665,"end":3202.165,"confidence":0.9387207,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06759271025657654},{"word":"send","start":3215.11,"end":3215.43,"confidence":0.9716797,"punctuated_word":"Send","sentiment":"neutral","sentiment_score":0.052542977035045624},{"word":"it","start":3215.43,"end":3215.93,"confidence":0.9926758,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.050498250871896744},{"word":"mhmm","start":3224.205,"end":3224.705,"confidence":0.91064453,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006691658869385719},{"word":"no","start":3243.88,"end":3244.1199,"confidence":0.8510742,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.17913225293159485},{"word":"so","start":3244.1199,"end":3244.52,"confidence":0.9902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17244714498519895},{"word":"internet","start":3244.52,"end":3245.0,"confidence":0.65966797,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.2090347707271576},{"word":"is","start":3245.0,"end":3245.0798,"confidence":0.3803711,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.22243568301200867},{"word":"not","start":3245.0798,"end":3245.24,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.25627365708351135},{"word":"going","start":3245.24,"end":3245.56,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.25937479734420776},{"word":"to","start":3245.56,"end":3245.72,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.26234713196754456},{"word":"set","start":3245.72,"end":3245.96,"confidence":0.86621094,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.18629908561706543},{"word":"up","start":3245.96,"end":3246.04,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.1436006873846054},{"word":"today","start":3246.04,"end":3246.54,"confidence":0.8383789,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":-0.2221923470497131},{"word":"lot","start":3261.565,"end":3261.885,"confidence":0.44018555,"punctuated_word":"Lot","sentiment":"negative","sentiment_score":-0.38808539509773254},{"word":"of","start":3261.885,"end":3262.045,"confidence":0.8408203,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.37466108798980713},{"word":"lot","start":3262.045,"end":3262.365,"confidence":0.8803711,"punctuated_word":"lot","sentiment":"negative","sentiment_score":-0.39766785502433777},{"word":"of","start":3262.365,"end":3262.6848,"confidence":0.97314453,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4129961431026459},{"word":"lot","start":3262.6848,"end":3262.765,"confidence":0.84277344,"punctuated_word":"lot","sentiment":"negative","sentiment_score":-0.34433335065841675},{"word":"of","start":3262.765,"end":3262.925,"confidence":0.9970703,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.4112600088119507},{"word":"things","start":3262.925,"end":3263.2449,"confidence":0.97509766,"punctuated_word":"things","sentiment":"negative","sentiment_score":-0.42653828859329224},{"word":"gonna","start":3263.2449,"end":3263.565,"confidence":0.74902344,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.4662843346595764},{"word":"be","start":3263.565,"end":3263.885,"confidence":0.95166016,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.4953288435935974},{"word":"stopped","start":3263.885,"end":3264.285,"confidence":0.73046875,"punctuated_word":"stopped","sentiment":"negative","sentiment_score":-0.5158278942108154},{"word":"because","start":3264.285,"end":3264.765,"confidence":0.81591797,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.4463097155094147},{"word":"i'm","start":3264.765,"end":3264.925,"confidence":0.9111328,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.45541757345199585},{"word":"working","start":3264.925,"end":3265.325,"confidence":1.0,"punctuated_word":"working","sentiment":"negative","sentiment_score":-0.3519595265388489},{"word":"with","start":3265.325,"end":3265.565,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.47292423248291016},{"word":"internet","start":3265.565,"end":3266.065,"confidence":0.67822266,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.47335439920425415},{"word":"i","start":3266.2048,"end":3266.7048,"confidence":0.5708008,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.19465485215187073},{"word":"and","start":3266.765,"end":3266.925,"confidence":0.93847656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.3197859823703766},{"word":"you're","start":3266.925,"end":3267.165,"confidence":0.8457031,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.4281575679779053},{"word":"saying","start":3267.165,"end":3267.665,"confidence":0.9951172,"punctuated_word":"saying","sentiment":"negative","sentiment_score":-0.4011942148208618},{"word":"nobody","start":3267.96,"end":3268.2,"confidence":0.99902344,"punctuated_word":"nobody","sentiment":"negative","sentiment_score":-0.467129647731781},{"word":"here","start":3268.2,"end":3268.5999,"confidence":0.98535156,"punctuated_word":"here","sentiment":"negative","sentiment_score":-0.4733528792858124},{"word":"is","start":3268.5999,"end":3268.76,"confidence":0.49267578,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4548346996307373},{"word":"gonna","start":3268.76,"end":3269.0,"confidence":0.98291016,"punctuated_word":"gonna","sentiment":"negative","sentiment_score":-0.5074266791343689},{"word":"be","start":3269.0,"end":3269.16,"confidence":0.9941406,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.5245007872581482},{"word":"a","start":3269.16,"end":3269.24,"confidence":0.6665039,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5054118633270264},{"word":"issue","start":3269.24,"end":3269.48,"confidence":0.99902344,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.3953860104084015},{"word":"for","start":3269.48,"end":3269.64,"confidence":0.99609375,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.5270518064498901},{"word":"me","start":3269.64,"end":3269.88,"confidence":0.99609375,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5090528726577759},{"word":"now","start":3269.88,"end":3270.38,"confidence":0.9421387,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.44075554609298706},{"word":"so","start":3281.735,"end":3281.975,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1193203702569008},{"word":"when","start":3281.975,"end":3282.415,"confidence":0.9707031,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.08386889100074768},{"word":"gonna","start":3282.415,"end":3282.855,"confidence":0.8774414,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.12681831419467926},{"word":"be","start":3282.855,"end":3283.175,"confidence":0.55371094,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1771005541086197},{"word":"fix","start":3283.175,"end":3283.495,"confidence":0.25708008,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.22438868880271912},{"word":"this","start":3283.495,"end":3283.995,"confidence":0.99072266,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.08355134725570679},{"word":"i","start":3305.1602,"end":3305.4001,"confidence":0.38842773,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.26186424493789673},{"word":"still","start":3305.4001,"end":3305.7202,"confidence":0.70996094,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.3034347891807556},{"word":"not","start":3305.7202,"end":3306.04,"confidence":0.71484375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.29039889574050903},{"word":"here","start":3306.04,"end":3306.375,"confidence":0.6882324,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.29824569821357727},{"word":"but","start":3307.815,"end":3308.135,"confidence":0.98535156,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.21766521036624908},{"word":"it's","start":3308.135,"end":3308.375,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2501586377620697},{"word":"supposed","start":3308.375,"end":3308.695,"confidence":0.9980469,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.27562108635902405},{"word":"to","start":3308.695,"end":3308.855,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2420298010110855},{"word":"be","start":3308.855,"end":3309.095,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.23417776823043823},{"word":"it","start":3309.095,"end":3309.575,"confidence":0.9863281,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.2962455451488495},{"word":"or","start":3309.575,"end":3309.895,"confidence":0.890625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2308289259672165},{"word":"everything","start":3309.895,"end":3310.375,"confidence":0.7573242,"punctuated_word":"everything.","sentiment":"neutral","sentiment_score":-0.13396815955638883},{"word":"supposed","start":3310.375,"end":3310.615,"confidence":0.7753906,"punctuated_word":"Supposed","sentiment":"neutral","sentiment_score":-0.07289783656597137},{"word":"to","start":3310.615,"end":3310.775,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04922430217266083},{"word":"be","start":3310.775,"end":3311.015,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03586993366479874},{"word":"a","start":3311.015,"end":3311.095,"confidence":0.91503906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05085065960884094},{"word":"twenty","start":3311.095,"end":3311.335,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.04717042297124863},{"word":"four","start":3311.335,"end":3311.575,"confidence":0.9980469,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.04644504189491272},{"word":"hour","start":3311.575,"end":3311.895,"confidence":0.8574219,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.06405302882194519},{"word":"support","start":3311.895,"end":3312.295,"confidence":0.7375488,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":-0.05727783590555191},{"word":"actually","start":3312.295,"end":3312.775,"confidence":0.8574219,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.054255809634923935},{"word":"isn't","start":3312.775,"end":3313.015,"confidence":0.9890137,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.04664859175682068},{"word":"it","start":3313.015,"end":3313.515,"confidence":0.99072266,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.04580739140510559},{"word":"okay","start":3336.195,"end":3336.595,"confidence":0.7504883,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0673384889960289},{"word":"so","start":3336.595,"end":3336.8352,"confidence":0.95166016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.046511463820934296},{"word":"it's","start":3336.8352,"end":3337.0752,"confidence":0.73254395,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.05312870442867279},{"word":"the","start":3337.0752,"end":3337.235,"confidence":0.6376953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04397260397672653},{"word":"issue","start":3337.235,"end":3337.5552,"confidence":0.9863281,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.04126448929309845},{"word":"with","start":3337.5552,"end":3338.0552,"confidence":0.93603516,"punctuated_word":"with...","sentiment":"neutral","sentiment_score":-0.03772835433483124},{"word":"alright","start":3342.915,"end":3343.415,"confidence":0.70080566,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.0061800312250852585},{"word":"what","start":3343.635,"end":3343.7952,"confidence":0.6196289,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.002616303041577339},{"word":"the","start":3343.7952,"end":3344.0352,"confidence":0.22814941,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011858588084578514},{"word":"settings","start":3344.0352,"end":3344.5352,"confidence":0.79907227,"punctuated_word":"settings?","sentiment":"neutral","sentiment_score":-0.0078079551458358765},{"word":"good","start":3348.115,"end":3348.6,"confidence":0.7128906,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3584728240966797},{"word":"okay","start":3351.1602,"end":3351.6602,"confidence":0.77001953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06133224442601204},{"word":"so","start":3352.6,"end":3352.76,"confidence":0.73413086,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.028477154672145844},{"word":"yeah","start":3352.76,"end":3353.24,"confidence":0.97631836,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.05356238782405853},{"word":"please","start":3353.24,"end":3353.74,"confidence":0.7937012,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":-0.06670352816581726},{"word":"you","start":3353.9602,"end":3354.12,"confidence":0.46044922,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06667589396238327},{"word":"know","start":3354.12,"end":3354.52,"confidence":0.9951172,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.06583178788423538},{"word":"please","start":3354.52,"end":3355.02,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.11872325837612152},{"word":"follow-up","start":3357.0,"end":3357.5,"confidence":0.8618164,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.08724236488342285},{"word":"for","start":3358.04,"end":3358.28,"confidence":0.9892578,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.12128672748804092},{"word":"me","start":3358.28,"end":3358.52,"confidence":0.7553711,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":-0.08697152137756348},{"word":"and","start":3358.52,"end":3358.76,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10252434760332108},{"word":"it's","start":3358.76,"end":3359.0,"confidence":0.967041,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12783944606781006},{"word":"very","start":3359.0,"end":3359.4001,"confidence":0.7138672,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.18064385652542111},{"word":"urgent","start":3359.4001,"end":3359.8,"confidence":0.99609375,"punctuated_word":"urgent","sentiment":"neutral","sentiment_score":-0.2099590599536896},{"word":"because","start":3359.8,"end":3360.3,"confidence":0.8105469,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.2640010118484497},{"word":"if","start":3360.725,"end":3360.805,"confidence":0.99609375,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.3736051321029663},{"word":"i","start":3360.805,"end":3361.125,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.439725399017334},{"word":"can't","start":3361.125,"end":3361.405,"confidence":0.7993164,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.4882999360561371},{"word":"get","start":3361.405,"end":3361.685,"confidence":0.9980469,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5792877078056335},{"word":"internet","start":3361.685,"end":3362.165,"confidence":0.89086914,"punctuated_word":"Internet,","sentiment":"negative","sentiment_score":-0.4507232904434204},{"word":"i","start":3362.165,"end":3362.565,"confidence":0.90722656,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5392011404037476},{"word":"can't","start":3362.565,"end":3363.065,"confidence":0.7314453,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.525322675704956},{"word":"do","start":3363.445,"end":3363.7651,"confidence":0.42285156,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.54718017578125},{"word":"anything","start":3363.7651,"end":3364.2651,"confidence":0.7714844,"punctuated_word":"anything,","sentiment":"negative","sentiment_score":-0.4840412139892578},{"word":"actually","start":3364.325,"end":3364.825,"confidence":0.9946289,"punctuated_word":"actually.","sentiment":"negative","sentiment_score":-0.3681248426437378},{"word":"and","start":3366.565,"end":3366.965,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.09052497893571854},{"word":"when","start":3366.965,"end":3367.125,"confidence":0.99609375,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0647534653544426},{"word":"i","start":3367.125,"end":3367.625,"confidence":0.9941406,"punctuated_word":"I...","sentiment":"neutral","sentiment_score":-0.06221253424882889},{"word":"when","start":3367.925,"end":3368.425,"confidence":0.52001953,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.0867592841386795},{"word":"i","start":3368.725,"end":3368.885,"confidence":0.87841797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12059681117534636},{"word":"joined","start":3368.885,"end":3369.205,"confidence":0.8935547,"punctuated_word":"joined","sentiment":"neutral","sentiment_score":-0.08776216208934784},{"word":"with","start":3369.205,"end":3369.445,"confidence":0.984375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.09123072028160097},{"word":"this","start":3369.445,"end":3369.7651,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10297565162181854},{"word":"network","start":3369.7651,"end":3370.165,"confidence":0.88256836,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.08390580862760544},{"word":"i","start":3370.165,"end":3370.325,"confidence":0.65478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06257329881191254},{"word":"told","start":3370.325,"end":3370.565,"confidence":0.7426758,"punctuated_word":"told...","sentiment":"neutral","sentiment_score":-0.03541804477572441},{"word":"they","start":3370.565,"end":3370.805,"confidence":0.9902344,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.14549897611141205},{"word":"said","start":3370.805,"end":3371.205,"confidence":0.9741211,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.12720432877540588},{"word":"before","start":3371.205,"end":3371.705,"confidence":0.5185547,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.12985271215438843},{"word":"joining","start":3371.7651,"end":3372.165,"confidence":0.8964844,"punctuated_word":"joining,","sentiment":"neutral","sentiment_score":-0.15906116366386414},{"word":"i","start":3372.165,"end":3372.325,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18150635063648224},{"word":"talked","start":3372.325,"end":3372.485,"confidence":0.9536133,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":-0.13954296708106995},{"word":"to","start":3372.485,"end":3372.645,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19871728122234344},{"word":"them","start":3372.645,"end":3373.14,"confidence":0.8261719,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.19124168157577515},{"word":"so","start":3373.6199,"end":3373.7798,"confidence":0.96972656,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.19502192735671997},{"word":"twenty","start":3373.7798,"end":3374.0198,"confidence":0.9165039,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.2092956900596619},{"word":"four","start":3374.0198,"end":3374.26,"confidence":0.99902344,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.21870386600494385},{"word":"hour","start":3374.26,"end":3374.5,"confidence":0.61376953,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.2017975747585297},{"word":"support","start":3374.5,"end":3374.9,"confidence":0.99902344,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.18796062469482425},{"word":"will","start":3374.9,"end":3374.98,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.2714405357837677},{"word":"be","start":3374.98,"end":3375.14,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.271791011095047},{"word":"available","start":3375.14,"end":3375.64,"confidence":0.9707031,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.2380625307559967},{"word":"or","start":3376.0999,"end":3376.18,"confidence":0.7939453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.27324026823043823},{"word":"something","start":3376.18,"end":3376.5,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.2563893795013428},{"word":"like","start":3376.5,"end":3376.66,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.24063324928283691},{"word":"that","start":3376.66,"end":3376.9,"confidence":0.7454834,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.2410014420747757},{"word":"and","start":3376.9,"end":3377.14,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.20719635486602783},{"word":"now","start":3377.14,"end":3377.38,"confidence":0.9838867,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.3104158937931061},{"word":"there's","start":3377.38,"end":3377.7,"confidence":0.86694336,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.30754560232162476},{"word":"no","start":3377.7,"end":3377.94,"confidence":0.9980469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.3268953561782837},{"word":"support","start":3377.94,"end":3378.44,"confidence":0.9995117,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":-0.33040839433670044},{"word":"yeah","start":3397.375,"end":3397.6948,"confidence":0.8984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0588296614587307},{"word":"so","start":3397.6948,"end":3398.095,"confidence":0.9790039,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":-0.04456169530749321},{"word":"yeah","start":3398.095,"end":3398.415,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.039256416261196136},{"word":"this","start":3398.415,"end":3398.655,"confidence":0.90478516,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.04464006796479225},{"word":"is","start":3398.655,"end":3398.9749,"confidence":0.5283203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04360988736152649},{"word":"another","start":3398.9749,"end":3399.4548,"confidence":0.7392578,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.02313198894262314},{"word":"router","start":3399.4548,"end":3399.935,"confidence":0.97998047,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.1138559877872467},{"word":"issues","start":3399.935,"end":3400.415,"confidence":0.5996094,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.0842306837439537},{"word":"i'm","start":3400.415,"end":3400.7349,"confidence":0.9797363,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03535513952374458},{"word":"pretty","start":3400.7349,"end":3400.9749,"confidence":0.9980469,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.028559744358062744},{"word":"much","start":3400.9749,"end":3401.295,"confidence":0.9428711,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.03237380087375641},{"word":"sure","start":3401.295,"end":3401.795,"confidence":0.99316406,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":-0.01846538670361042},{"word":"alright","start":3412.76,"end":3413.26,"confidence":0.97753906,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08741410076618195},{"word":"i'll","start":3413.32,"end":3413.56,"confidence":0.72387695,"punctuated_word":"I'll...","sentiment":"neutral","sentiment_score":0.0888315737247467},{"word":"i","start":3413.56,"end":3413.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12982168793678284},{"word":"look","start":3413.72,"end":3413.96,"confidence":0.8911133,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.1019679233431816},{"word":"forward","start":3413.96,"end":3414.36,"confidence":0.9873047,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.163174107670784},{"word":"your","start":3414.36,"end":3414.6,"confidence":0.5917969,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03758963197469711},{"word":"response","start":3414.6,"end":3415.0,"confidence":0.9975586,"punctuated_word":"response.","sentiment":"neutral","sentiment_score":0.09436552226543428},{"word":"could","start":3415.0,"end":3415.24,"confidence":0.99902344,"punctuated_word":"Could","sentiment":"neutral","sentiment_score":0.03206118196249008},{"word":"you","start":3415.24,"end":3415.32,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01767236739397049},{"word":"please","start":3415.32,"end":3415.82,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.022494006901979446},{"word":"follow-up","start":3417.16,"end":3417.66,"confidence":0.95784503,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.014410692267119884},{"word":"for","start":3417.8801,"end":3418.36,"confidence":0.98535156,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0034956634044647217},{"word":"for","start":3418.36,"end":3418.76,"confidence":0.9086914,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00467073917388916},{"word":"for","start":3418.76,"end":3418.84,"confidence":0.58203125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0010205842554569244},{"word":"my","start":3418.84,"end":3419.34,"confidence":0.98828125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.007772192358970642},{"word":"india","start":3420.055,"end":3420.135,"confidence":0.67822266,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.015139099210500715},{"word":"so","start":3420.135,"end":3420.635,"confidence":0.9819336,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021514303982257843},{"word":"if","start":3421.575,"end":3421.895,"confidence":0.9194336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.019775118678808212},{"word":"if","start":3421.895,"end":3422.055,"confidence":0.8510742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.010817844420671465},{"word":"you","start":3422.055,"end":3422.215,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03847331553697586},{"word":"can","start":3422.215,"end":3422.715,"confidence":0.92333984,"punctuated_word":"can...","sentiment":"neutral","sentiment_score":-0.0028582438826560974},{"word":"okay","start":3423.415,"end":3423.915,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06983296573162079},{"word":"sure","start":3424.455,"end":3424.955,"confidence":0.9970703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.07242773473262787},{"word":"a","start":3428.7751,"end":3428.855,"confidence":0.30688477,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.10996656119823456},{"word":"phone","start":3428.855,"end":3429.095,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.07645031809806824},{"word":"call","start":3429.095,"end":3429.335,"confidence":0.7401123,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.09715381264686584},{"word":"i'm","start":3429.335,"end":3429.575,"confidence":0.98657227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.13027644157409668},{"word":"i'm","start":3429.575,"end":3429.815,"confidence":0.98950195,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.139116570353508},{"word":"ready","start":3429.815,"end":3430.135,"confidence":1.0,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.17474648356437683},{"word":"to","start":3430.135,"end":3430.635,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1212010383605957},{"word":"response","start":3431.895,"end":3432.295,"confidence":0.41064453,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.10927165299654008},{"word":"the","start":3432.295,"end":3432.455,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12336969375610352},{"word":"phone","start":3432.455,"end":3432.855,"confidence":0.99609375,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.08229783177375793},{"word":"and","start":3432.855,"end":3433.355,"confidence":0.8925781,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06330722570419312},{"word":"and","start":3434.91,"end":3435.23,"confidence":0.97265625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04896765202283859},{"word":"fix","start":3435.23,"end":3435.55,"confidence":0.93115234,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":0.060842595994472504},{"word":"today","start":3435.55,"end":3435.95,"confidence":0.92749023,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.07730184495449066},{"word":"so","start":3435.95,"end":3436.43,"confidence":0.9902344,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":0.03964010626077652},{"word":"yeah","start":3436.43,"end":3436.93,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13563719391822815},{"word":"so","start":3438.67,"end":3438.99,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11578620970249176},{"word":"you","start":3438.99,"end":3439.07,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.099496528506279},{"word":"mean","start":3439.07,"end":3439.47,"confidence":0.99902344,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.07761593163013458},{"word":"you","start":3439.47,"end":3439.63,"confidence":0.96777344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.037692077457904816},{"word":"mean","start":3439.63,"end":3440.13,"confidence":1.0,"punctuated_word":"mean...","sentiment":"neutral","sentiment_score":0.02421568892896175},{"word":"yeah","start":3440.51,"end":3441.01,"confidence":0.9785156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015410682186484337},{"word":"yeah","start":3441.15,"end":3441.55,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018475284799933434},{"word":"yeah","start":3441.55,"end":3441.8699,"confidence":0.94506836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01311872899532318},{"word":"so","start":3441.8699,"end":3442.19,"confidence":0.8144531,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0034849680960178375},{"word":"so","start":3442.19,"end":3442.69,"confidence":0.7973633,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.008029334247112274},{"word":"you","start":3442.91,"end":3443.41,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02261253446340561},{"word":"you","start":3443.71,"end":3443.79,"confidence":0.9604492,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0345168262720108},{"word":"are","start":3443.79,"end":3444.03,"confidence":0.96240234,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.028153259307146072},{"word":"going","start":3444.03,"end":3444.19,"confidence":0.9980469,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.028397373855113983},{"word":"to","start":3444.19,"end":3444.43,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03017441928386688},{"word":"call","start":3444.43,"end":3444.5898,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.030931930989027023},{"word":"me","start":3444.5898,"end":3444.75,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.01956348493695259},{"word":"to","start":3444.75,"end":3445.25,"confidence":0.98291016,"punctuated_word":"to...","sentiment":"neutral","sentiment_score":-0.012710385024547575},{"word":"call","start":3445.95,"end":3446.1099,"confidence":0.9863281,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.060896921902894974},{"word":"me","start":3446.1099,"end":3446.3499,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.052357494831085205},{"word":"back","start":3446.3499,"end":3446.51,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.025867238640785217},{"word":"to","start":3446.51,"end":3446.67,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.057638682425022125},{"word":"fix","start":3446.67,"end":3446.955,"confidence":0.99902344,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.07015112787485123},{"word":"the","start":3447.115,"end":3447.355,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06078655272722244},{"word":"issue","start":3447.355,"end":3447.7551,"confidence":0.67529297,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.06238441914319992},{"word":"or","start":3447.7551,"end":3448.155,"confidence":0.72314453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.025483980774879456},{"word":"just","start":3448.155,"end":3448.395,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009270153939723969},{"word":"a","start":3448.395,"end":3448.635,"confidence":0.5620117,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004186902195215225},{"word":"response","start":3448.635,"end":3449.0352,"confidence":0.99609375,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.010041654109954834},{"word":"only","start":3449.0352,"end":3449.435,"confidence":0.9921875,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.032822296023368835},{"word":"from","start":3449.435,"end":3449.675,"confidence":0.99316406,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0065697431564331055},{"word":"the","start":3449.675,"end":3449.835,"confidence":0.98095703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00016453862190246582},{"word":"network","start":3449.835,"end":3450.235,"confidence":0.9892578,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.0032328665256500244},{"word":"team","start":3450.235,"end":3450.735,"confidence":0.9875488,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":-0.03452550619840622},{"word":"alright","start":3465.19,"end":3465.5898,"confidence":0.53308105,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.025809869170188904},{"word":"then","start":3465.5898,"end":3465.8298,"confidence":0.37402344,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":-0.01087205857038498},{"word":"here","start":3465.8298,"end":3465.99,"confidence":0.24523926,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.009068962186574936},{"word":"what","start":3465.99,"end":3466.23,"confidence":0.6513672,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01788472570478916},{"word":"to","start":3466.23,"end":3466.39,"confidence":0.7529297,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.031072013080120087},{"word":"say","start":3466.39,"end":3466.79,"confidence":0.87231445,"punctuated_word":"say.","sentiment":"neutral","sentiment_score":-0.017746740952134132},{"word":"but","start":3466.79,"end":3467.19,"confidence":0.81152344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.021863942965865135},{"word":"they","start":3467.19,"end":3467.3499,"confidence":0.96777344,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.025335736572742466},{"word":"need","start":3467.3499,"end":3467.51,"confidence":0.9604492,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.02879221737384796},{"word":"to","start":3467.51,"end":3467.91,"confidence":0.9970703,"punctuated_word":"to...","sentiment":"neutral","sentiment_score":-0.019770249724388123},{"word":"they","start":3467.91,"end":3468.15,"confidence":0.99316406,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.07989298552274704},{"word":"have","start":3468.15,"end":3468.39,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.08292758464813232},{"word":"to","start":3468.39,"end":3468.47,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07712828367948532},{"word":"know","start":3468.47,"end":3468.8699,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.09660191088914873},{"word":"what","start":3468.8699,"end":3469.19,"confidence":0.9838867,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09665654599666595},{"word":"the","start":3469.19,"end":3469.3499,"confidence":0.9506836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09786437451839448},{"word":"network","start":3469.3499,"end":3469.8298,"confidence":0.99902344,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.09781191498041152},{"word":"is","start":3469.8298,"end":3469.99,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08476777374744415},{"word":"going","start":3469.99,"end":3470.3098,"confidence":0.7282715,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":-0.04920954629778862},{"word":"and","start":3470.3098,"end":3470.5498,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04478906840085983},{"word":"now","start":3470.5498,"end":3470.8699,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.0479261614382267},{"word":"it's","start":3470.8699,"end":3470.95,"confidence":0.7052002,"punctuated_word":"it's...","sentiment":"neutral","sentiment_score":-0.034381426870822906},{"word":"the","start":3470.95,"end":3471.1099,"confidence":0.8535156,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.21481142938137057},{"word":"issues","start":3471.1099,"end":3471.43,"confidence":0.97998047,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.17004609107971191},{"word":"came","start":3471.43,"end":3471.67,"confidence":0.9980469,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.20048971474170685},{"word":"from","start":3471.67,"end":3471.91,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.20414577424526217},{"word":"the","start":3471.91,"end":3472.23,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23638175427913663},{"word":"customer","start":3472.23,"end":3472.71,"confidence":0.96435547,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.2292084693908691},{"word":"and","start":3472.71,"end":3472.95,"confidence":0.359375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.25659090280532837},{"word":"then","start":3472.95,"end":3473.45,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.25098511576652527},{"word":"network","start":3473.925,"end":3474.325,"confidence":0.97998047,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.24440264701843264},{"word":"team","start":3474.325,"end":3474.725,"confidence":0.9892578,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.26880115270614624},{"word":"tried","start":3474.725,"end":3474.965,"confidence":0.5839844,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.24553421139717105},{"word":"to","start":3474.965,"end":3475.125,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24634802341461184},{"word":"solve","start":3475.125,"end":3475.365,"confidence":0.72595215,"punctuated_word":"solve.","sentiment":"neutral","sentiment_score":-0.2055395245552063},{"word":"this","start":3475.365,"end":3475.5251,"confidence":0.99902344,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6400521993637085},{"word":"is","start":3475.5251,"end":3475.685,"confidence":0.9980469,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.689037024974823},{"word":"not","start":3475.685,"end":3476.0051,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6284292936325073},{"word":"okay","start":3476.0051,"end":3476.405,"confidence":0.99121094,"punctuated_word":"okay.","sentiment":"negative","sentiment_score":-0.4961410164833069},{"word":"suppose","start":3476.405,"end":3476.8052,"confidence":0.31518555,"punctuated_word":"Suppose...","sentiment":"neutral","sentiment_score":-0.21426787972450256},{"word":"they're","start":3476.8052,"end":3476.965,"confidence":0.9038086,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.1357535719871521},{"word":"supposed","start":3476.965,"end":3477.365,"confidence":0.99609375,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.11566275358200072},{"word":"to","start":3477.365,"end":3477.5251,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13470162451267242},{"word":"know","start":3477.5251,"end":3477.685,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1562275588512421},{"word":"it's","start":3477.685,"end":3477.925,"confidence":0.7734375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.13879263401031494},{"word":"what's","start":3477.925,"end":3478.165,"confidence":0.7475586,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.13271604478359222},{"word":"going","start":3478.165,"end":3478.405,"confidence":0.97314453,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1272585093975067},{"word":"network","start":3478.405,"end":3478.905,"confidence":0.9453125,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.15446075797080994},{"word":"because","start":3479.365,"end":3479.685,"confidence":0.36743164,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.13840968906879425},{"word":"never","start":3479.685,"end":3480.085,"confidence":0.6879883,"punctuated_word":"never","sentiment":"neutral","sentiment_score":-0.1640654057264328},{"word":"happened","start":3480.085,"end":3480.405,"confidence":0.87890625,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.12698063254356384},{"word":"with","start":3480.405,"end":3480.565,"confidence":0.9741211,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0480995699763298},{"word":"the","start":3480.565,"end":3480.725,"confidence":0.71435547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.055629223585128784},{"word":"other","start":3480.725,"end":3480.965,"confidence":0.98291016,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.051713477820158005},{"word":"name","start":3480.965,"end":3481.465,"confidence":0.20178223,"punctuated_word":"name...","sentiment":"neutral","sentiment_score":-0.04024378210306168},{"word":"other","start":3481.5251,"end":3481.845,"confidence":0.93847656,"punctuated_word":"Other","sentiment":"neutral","sentiment_score":-0.036904044449329376},{"word":"intern","start":3481.845,"end":3482.165,"confidence":0.8354492,"punctuated_word":"intern...","sentiment":"neutral","sentiment_score":-0.04472257196903229},{"word":"because","start":3482.165,"end":3482.485,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0885915756225586},{"word":"i'm","start":3482.485,"end":3482.725,"confidence":0.9975586,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.09612541645765305},{"word":"using","start":3482.725,"end":3483.225,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.0756060928106308},{"word":"the","start":3483.2852,"end":3483.7852,"confidence":0.47485352,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11538343876600266},{"word":"internet","start":3483.845,"end":3484.345,"confidence":0.74365234,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.11311106383800508},{"word":"with","start":3484.725,"end":3484.965,"confidence":0.4169922,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11463193595409392},{"word":"a","start":3484.965,"end":3485.205,"confidence":0.9291992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11389897763729095},{"word":"lot","start":3485.205,"end":3485.445,"confidence":0.984375,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.09130693227052689},{"word":"of","start":3485.445,"end":3485.605,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09374746680259705},{"word":"providers","start":3485.605,"end":3486.105,"confidence":0.8041992,"punctuated_word":"providers.","sentiment":"neutral","sentiment_score":-0.07861743867397308},{"word":"never","start":3486.165,"end":3486.485,"confidence":0.8886719,"punctuated_word":"Never","sentiment":"neutral","sentiment_score":-0.09575551748275755},{"word":"happened","start":3486.485,"end":3486.885,"confidence":0.6984863,"punctuated_word":"happened.","sentiment":"neutral","sentiment_score":-0.0999097377061844},{"word":"never","start":3486.885,"end":3487.205,"confidence":0.99609375,"punctuated_word":"Never","sentiment":"neutral","sentiment_score":-0.1781233549118042},{"word":"got","start":3487.205,"end":3487.445,"confidence":0.9873047,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.182149276137352},{"word":"this","start":3487.445,"end":3487.685,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16662460565567017},{"word":"type","start":3487.685,"end":3487.925,"confidence":1.0,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.1843303143978119},{"word":"of","start":3487.925,"end":3488.34,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1471329629421234},{"word":"response","start":3488.34,"end":3488.84,"confidence":0.7232666,"punctuated_word":"response,","sentiment":"neutral","sentiment_score":-0.09951616078615189},{"word":"actually","start":3496.2676,"end":3496.7676,"confidence":0.9951172,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":-0.036227673292160034},{"word":"so","start":3510.355,"end":3510.855,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.016217343509197235},{"word":"you","start":3510.9417,"end":3511.4417,"confidence":0.94921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02564717084169388},{"word":"mean","start":3511.5283,"end":3512.0283,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.02278200350701809},{"word":"a","start":3512.115,"end":3512.2751,"confidence":0.7573242,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.01639459654688835},{"word":"new","start":3512.2751,"end":3512.595,"confidence":0.56933594,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.022797010838985443},{"word":"router","start":3512.595,"end":3513.075,"confidence":0.68395996,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":-0.025731857866048813},{"word":"you","start":3513.075,"end":3513.395,"confidence":0.76953125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.036381226032972336},{"word":"want","start":3513.395,"end":3513.5552,"confidence":0.9941406,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.025777453556656837},{"word":"me","start":3513.5552,"end":3513.715,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.023155225440859795},{"word":"to","start":3513.715,"end":3514.215,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020466819405555725},{"word":"keep","start":3514.355,"end":3514.5151,"confidence":0.93603516,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.020148251205682755},{"word":"connect","start":3514.5151,"end":3514.915,"confidence":0.9135742,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.017200499773025513},{"word":"or","start":3514.915,"end":3515.155,"confidence":0.6972656,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.016650892794132233},{"word":"old","start":3515.155,"end":3515.395,"confidence":0.93603516,"punctuated_word":"old","sentiment":"neutral","sentiment_score":-0.03044358640909195},{"word":"one","start":3515.395,"end":3515.895,"confidence":0.99609375,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.024691622704267505},{"word":"direct","start":3522.8098,"end":3523.21,"confidence":0.6948242,"punctuated_word":"Direct","sentiment":"neutral","sentiment_score":-0.0024204645305871964},{"word":"cable","start":3523.21,"end":3523.71,"confidence":0.9851074,"punctuated_word":"cable.","sentiment":"neutral","sentiment_score":-0.0036566946655511856},{"word":"i","start":3524.41,"end":3524.5698,"confidence":0.9716797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011301914229989052},{"word":"think","start":3524.5698,"end":3524.89,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0848754495382309},{"word":"something","start":3524.89,"end":3525.21,"confidence":0.9223633,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.15381218492984772},{"word":"wrong","start":3525.21,"end":3525.45,"confidence":0.72558594,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.14324989914894104},{"word":"with","start":3525.45,"end":3525.6099,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1701599359512329},{"word":"this","start":3525.6099,"end":3525.8499,"confidence":0.9838867,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.10516462475061417},{"word":"router","start":3525.8499,"end":3526.25,"confidence":0.9892578,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.10610148310661316},{"word":"my","start":3526.25,"end":3526.41,"confidence":0.99902344,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.009103581309318542},{"word":"router","start":3526.41,"end":3526.73,"confidence":0.99902344,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.02760365605354309},{"word":"was","start":3526.73,"end":3526.97,"confidence":0.94628906,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.04180040955543518},{"word":"perfectly","start":3526.97,"end":3527.45,"confidence":0.99609375,"punctuated_word":"perfectly","sentiment":"neutral","sentiment_score":0.1878887563943863},{"word":"working","start":3527.45,"end":3527.95,"confidence":0.8808594,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":0.06953022629022598},{"word":"and","start":3529.8499,"end":3530.17,"confidence":0.9951172,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.024640008807182312},{"word":"when","start":3530.17,"end":3530.3298,"confidence":0.99316406,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06752818822860718},{"word":"i","start":3530.3298,"end":3530.49,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0524863563477993},{"word":"plugged","start":3530.49,"end":3530.99,"confidence":0.9560547,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":-0.03135267645120621},{"word":"this","start":3531.21,"end":3531.45,"confidence":0.45458984,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07989740371704102},{"word":"new","start":3531.45,"end":3531.69,"confidence":0.98535156,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07673048973083496},{"word":"router","start":3531.69,"end":3532.01,"confidence":0.9892578,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.06456702947616577},{"word":"to","start":3532.01,"end":3532.51,"confidence":0.6621094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06168615072965622},{"word":"router","start":3532.9448,"end":3533.4448,"confidence":0.9707031,"punctuated_word":"router...","sentiment":"neutral","sentiment_score":-0.0556451790034771},{"word":"and","start":3536.145,"end":3536.385,"confidence":0.9604492,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.199443519115448},{"word":"it's","start":3536.385,"end":3536.625,"confidence":0.859375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2076682150363922},{"word":"still","start":3536.625,"end":3536.785,"confidence":0.9140625,"punctuated_word":"still...","sentiment":"neutral","sentiment_score":-0.2935551404953003},{"word":"i","start":3536.785,"end":3536.9448,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45828473567962646},{"word":"don't","start":3536.9448,"end":3537.1848,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3201427161693573},{"word":"know","start":3537.1848,"end":3537.265,"confidence":0.9902344,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.5050076842308044},{"word":"what","start":3537.265,"end":3537.505,"confidence":0.99609375,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.5495756268501282},{"word":"to","start":3537.505,"end":3537.6648,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5177597999572754},{"word":"say","start":3537.6648,"end":3538.1648,"confidence":0.9916992,"punctuated_word":"say.","sentiment":"negative","sentiment_score":-0.38348138332366943},{"word":"i'm","start":3540.785,"end":3541.025,"confidence":0.80859375,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6256805658340454},{"word":"struggling","start":3541.025,"end":3541.525,"confidence":0.40576172,"punctuated_word":"struggling","sentiment":"negative","sentiment_score":-0.6069955825805664},{"word":"to","start":3541.6648,"end":3541.7449,"confidence":0.9970703,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7460423707962036},{"word":"fix","start":3541.7449,"end":3541.9849,"confidence":0.9921875,"punctuated_word":"fix","sentiment":"negative","sentiment_score":-0.6920701265335083},{"word":"this","start":3541.9849,"end":3542.2249,"confidence":0.30200195,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7224934101104736},{"word":"yesterday","start":3542.2249,"end":3542.7048,"confidence":0.8366699,"punctuated_word":"yesterday,","sentiment":"negative","sentiment_score":-0.5578442811965942},{"word":"and","start":3542.7048,"end":3542.9448,"confidence":0.99902344,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4755104780197144},{"word":"now","start":3542.9448,"end":3543.1848,"confidence":0.9970703,"punctuated_word":"now","sentiment":"negative","sentiment_score":-0.61525559425354},{"word":"i'm","start":3543.1848,"end":3543.4248,"confidence":0.9851074,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.704314112663269},{"word":"just","start":3543.4248,"end":3543.7449,"confidence":0.984375,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.6836923360824585},{"word":"getting","start":3543.7449,"end":3544.065,"confidence":0.9838867,"punctuated_word":"getting","sentiment":"negative","sentiment_score":-0.7263113856315613},{"word":"frustrated","start":3544.065,"end":3544.565,"confidence":0.87768555,"punctuated_word":"frustrated.","sentiment":"negative","sentiment_score":-0.622299313545227},{"word":"alright","start":3551.41,"end":3551.91,"confidence":0.921875,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":-0.08785219490528107},{"word":"then","start":3551.97,"end":3552.21,"confidence":0.7680664,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.06082214415073395},{"word":"yeah","start":3552.21,"end":3552.71,"confidence":0.82006836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05305693298578262},{"word":"yeah","start":3566.175,"end":3566.675,"confidence":0.6826172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11894935369491576},{"word":"yeah","start":3566.895,"end":3567.055,"confidence":0.765625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19408941268920896},{"word":"sure","start":3567.055,"end":3567.555,"confidence":0.67089844,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.33457133173942566},{"word":"i","start":3567.855,"end":3568.015,"confidence":0.84277344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4324032664299011},{"word":"look","start":3568.015,"end":3568.2551,"confidence":0.8120117,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.4272608458995819},{"word":"forward","start":3568.2551,"end":3568.495,"confidence":0.9326172,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.5277151465415955},{"word":"to","start":3568.495,"end":3568.655,"confidence":0.87597656,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4937054514884949},{"word":"your","start":3568.655,"end":3568.815,"confidence":0.96435547,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3676166832447052},{"word":"response","start":3568.815,"end":3569.215,"confidence":0.9367676,"punctuated_word":"response.","sentiment":"positive","sentiment_score":0.3969958126544952},{"word":"yeah","start":3569.215,"end":3569.375,"confidence":0.8010254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12459158152341844},{"word":"i'm","start":3569.375,"end":3569.615,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.11542760580778122},{"word":"plugged","start":3569.615,"end":3569.855,"confidence":0.7207031,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.10363262891769408},{"word":"in","start":3569.855,"end":3570.355,"confidence":0.9382324,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.08047639578580856},{"word":"i'm","start":3570.415,"end":3570.655,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08028185367584229},{"word":"plugged","start":3570.655,"end":3570.975,"confidence":0.74902344,"punctuated_word":"plugged","sentiment":"neutral","sentiment_score":0.0784551352262497},{"word":"in","start":3570.975,"end":3571.295,"confidence":0.85546875,"punctuated_word":"in.","sentiment":"neutral","sentiment_score":0.08047133684158325},{"word":"no","start":3571.295,"end":3571.455,"confidence":0.68359375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11436519026756288},{"word":"worries","start":3571.455,"end":3571.955,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12054874747991562},{"word":"new","start":3576.29,"end":3576.61,"confidence":0.94384766,"punctuated_word":"New","sentiment":"neutral","sentiment_score":0.07337713241577148},{"word":"router","start":3576.61,"end":3577.11,"confidence":0.7651367,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.07638204097747803},{"word":"yeah","start":3583.41,"end":3583.57,"confidence":0.8635254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038877688348293304},{"word":"passport","start":3583.57,"end":3584.07,"confidence":0.8417969,"punctuated_word":"Passport?","sentiment":"neutral","sentiment_score":0.04649548977613449},{"word":"yeah","start":3590.29,"end":3590.745,"confidence":0.9375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07490405440330505},{"word":"sure","start":3601.225,"end":3601.5452,"confidence":0.9458008,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.4409741759300232},{"word":"i","start":3601.5452,"end":3601.705,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5252665281295776},{"word":"look","start":3601.705,"end":3601.945,"confidence":0.9482422,"punctuated_word":"look","sentiment":"positive","sentiment_score":0.5203242301940918},{"word":"forward","start":3601.945,"end":3602.3452,"confidence":0.99609375,"punctuated_word":"forward","sentiment":"positive","sentiment_score":0.5788390636444092},{"word":"your","start":3602.3452,"end":3602.5852,"confidence":0.7685547,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.42765915393829346},{"word":"response","start":3602.5852,"end":3602.985,"confidence":0.9873047,"punctuated_word":"response","sentiment":"positive","sentiment_score":0.515557050704956},{"word":"as","start":3602.985,"end":3603.145,"confidence":0.99902344,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.47294723987579346},{"word":"soon","start":3603.145,"end":3603.385,"confidence":0.99609375,"punctuated_word":"soon","sentiment":"positive","sentiment_score":0.5387823581695557},{"word":"as","start":3603.385,"end":3603.625,"confidence":0.99609375,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.4500476121902466},{"word":"you","start":3603.625,"end":3603.705,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.49788472056388855},{"word":"can","start":3603.705,"end":3604.1052,"confidence":0.98999023,"punctuated_word":"can,","sentiment":"positive","sentiment_score":0.45636194944381714},{"word":"please","start":3604.1052,"end":3604.53,"confidence":0.9794922,"punctuated_word":"please.","sentiment":"positive","sentiment_score":0.4148652255535126},{"word":"because","start":3605.33,"end":3605.57,"confidence":0.9873047,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.15014249086380005},{"word":"from","start":3605.57,"end":3605.8901,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.15329821407794952},{"word":"yesterday","start":3605.8901,"end":3606.3901,"confidence":0.98535156,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":0.1766957938671112},{"word":"i","start":3606.45,"end":3606.77,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18939369916915896},{"word":"spent","start":3606.77,"end":3606.97,"confidence":0.66064453,"punctuated_word":"spent","sentiment":"neutral","sentiment_score":-0.18250781297683716},{"word":"a","start":3606.97,"end":3607.17,"confidence":0.8305664,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.27291160821914673},{"word":"lot","start":3607.17,"end":3607.49,"confidence":0.99902344,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.278148353099823},{"word":"of","start":3607.49,"end":3607.73,"confidence":0.9902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.237002894282341},{"word":"hour","start":3607.73,"end":3608.23,"confidence":0.60498047,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.259869784116745},{"word":"and","start":3608.29,"end":3608.53,"confidence":0.8510742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.273820161819458},{"word":"again","start":3608.53,"end":3608.93,"confidence":0.7783203,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.31588608026504517},{"word":"today","start":3608.93,"end":3609.43,"confidence":0.81152344,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.3167058229446411},{"word":"and","start":3609.8901,"end":3610.1301,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2844657003879547},{"word":"nothing","start":3610.1301,"end":3610.61,"confidence":0.9980469,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.39669090509414673},{"word":"happening","start":3610.61,"end":3611.11,"confidence":0.81030273,"punctuated_word":"happening.","sentiment":"negative","sentiment_score":-0.3742270767688751},{"word":"so","start":3611.17,"end":3611.41,"confidence":0.98095703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14141221344470978},{"word":"i'm","start":3611.41,"end":3611.57,"confidence":0.85668945,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1562197208404541},{"word":"getting","start":3611.57,"end":3611.97,"confidence":1.0,"punctuated_word":"getting...","sentiment":"neutral","sentiment_score":-0.11323431879281998},{"word":"to","start":3611.97,"end":3612.21,"confidence":0.97998047,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.33252421021461487},{"word":"be","start":3612.21,"end":3612.29,"confidence":0.9863281,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.32728615403175354},{"word":"honest","start":3612.29,"end":3612.69,"confidence":0.99365234,"punctuated_word":"honest,","sentiment":"negative","sentiment_score":-0.34224629402160645},{"word":"frustrating","start":3612.69,"end":3613.19,"confidence":0.7780762,"punctuated_word":"frustrating.","sentiment":"negative","sentiment_score":-0.445892333984375},{"word":"thank","start":3617.09,"end":3617.33,"confidence":0.68115234,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42652952671051025},{"word":"you","start":3617.33,"end":3617.57,"confidence":0.9909668,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35342469811439514},{"word":"thank","start":3617.57,"end":3617.81,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5302237868309021},{"word":"you","start":3617.81,"end":3617.97,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5366591811180115},{"word":"so","start":3617.97,"end":3618.21,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5531930923461914},{"word":"much","start":3618.21,"end":3618.615,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5428515672683716},{"word":"sure","start":3620.615,"end":3620.935,"confidence":0.9658203,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.189493328332901},{"word":"thank","start":3620.935,"end":3621.175,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5849074721336365},{"word":"you","start":3621.175,"end":3621.335,"confidence":0.99365234,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4736976623535156},{"word":"thank","start":3621.335,"end":3621.655,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6051079034805298},{"word":"you","start":3621.655,"end":3621.815,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5968831181526184},{"word":"so","start":3621.815,"end":3622.055,"confidence":0.9941406,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5705597996711731},{"word":"much","start":3622.055,"end":3622.555,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4320012331008911},{"word":"thank","start":3624.455,"end":3624.955,"confidence":0.5986328,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5447062849998474},{"word":"thank","start":3625.415,"end":3625.655,"confidence":0.63964844,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6166971325874329},{"word":"you","start":3625.655,"end":3625.895,"confidence":0.9941406,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3354976773262024},{"word":"bye","start":3625.895,"end":3626.135,"confidence":0.9941406,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.22019535303115845},{"word":"bye","start":3626.135,"end":3626.615,"confidence":0.9941406,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.21979700028896332},{"word":"thank","start":3626.615,"end":3626.775,"confidence":0.98291016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47931551933288574},{"word":"you","start":3626.775,"end":3627.275,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30002927780151367}],"paragraphs":{"transcript":"\nGood afternoon, ma'am. This is Rusan again. Yes. So, yeah, as we had discussed earlier regarding my Internet, I just reached home, and I will change the port as the instructor number four. Yes.\n\nYeah. Yeah. Yeah. So I just plugged the number four now. So I...\n\nSo then I will turn on the laptop. Yeah. So it's... Let me see. Yes.\n\nIt's red light flashing. So all green. Yeah. So fiber box inside health. Right?\n\nDo you want me to picture the WhatsApp? Yeah. Okay. Same WhatsApp. Right?\n\nOne moment. Sent. Yellow. So so you mean... No.\n\nI received a cable, gray one, and I have a a old one. That's a yellow before I used. I will send it I will send it to you to... This Yeah. Before, yeah, it was working.\n\nSo I have just send it to you, picture. This is my own cable, but I got a cable, a gray one from from Airtel with $10 router. So what she suggest me... So this will need to change the cable. So which is I already connected that one.\n\nRight? Okay. Yes. I have a laptop. Okay.\n\nLet let me connect the Internet first. I mean, the tender router with the computer. It's connected. Supposed to open it straight away, actually. Yesterday, it was opening it straight away.\n\nYeah. Alright. What I'll do? I'll I'll go to the browser. How long?\n\nYeah. It's eight second or thirty? Okay. I will count now then. Yeah.\n\n1234567, 8, 9, 10. Yeah. Yeah. 11, 12. So light are changing in the green, yellow, and red.\n\nSo now it's a green. So I think it's a thirty second. Shall I leave? Yeah. So after leave, it's a green light now, and it's not blinking.\n\nIt's a stable light. Yeah. Not blinking. Okay. I'll turn on the Wi Fi.\n\nSo yesterday, same thing happened. One of your team member asked me to do that. And then after the Wi Fi, it... I... What...\n\nWasn't shows up. And again, it's still green and not blinking. And I can't see the Wi Fi. And then later on later on, I turn on turn off the router and turn on the router on and off, then I I... And then I got a Wi Fi network.\n\nWithout Wi Fi interaction, I cannot open the router. No. I can't see any. Do you want me to Wi Fi router turn and off? On and off or not?\n\nI'm supposed to. Yes. It... Yes. Yes.\n\nIt was before as well. Same. I don't know what's wrong with this router. So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well. I can't see.\n\nSame thing happened yesterday as well. And something got emergency ops, and I just stopped the process. And then later this morning, what I did, I turned off the router and turned on. And then again, I saw on the Wi Fi network. Router?\n\nOkay. I'll turn up the router and... Yeah. But the thing is when green button not blinking or red button not blinking, this router at the moment account... A stable light.\n\nI can see here. Not blinking. When not blinking, don't show Wi Fi network, I guess. So still, I haven't turned up. Do you want me to turn up or not?\n\nYeah. I'll see. I did it now. No. It's...\n\nI can't... No network. Yeah. I received. Yeah.\n\nNow green... Green... Yeah. Green button was... Is blinking now.\n\nIt wasn't blinking before. Okay. After connecting automatically, I appear welcome to use a standard router. And I can see I have a start now option. Do you want me to start?\n\nAnd then do you want the picture? Yeah. So after it starts, I I got option like Internet setting and it's blinking, detecting your Internet concern type, please wait. And return there. And under, there is a skip option as well.\n\nYeah. So after that, I... Here is... Please select your Internet connection type of you select switch to other working modes on here is. And then ISP type normal, Internet connection type, I think PPPEO.\n\nRight? Yeah. So I don't need to do anything with connection type. Right? Okay.\n\nLet me check. So here is the connection working mode is client plus AP mode, WISP mode, and AP mode. Okay. I'm sending to my ID. Yeah.\n\nSo this option I got from up up. There is, you know, a yellow line switch to the other working mode. So when I press there, I got three option. Okay. Alright.\n\nAnd so ISP type normal and dynamic means p p p e o. And then I received the enter username and passcode. So my username is one one seven one at the right, a I r a I r t e l dot dot net dot a u. That means eleven one one seven one. I'll get it a I r t l a r t l dot net.\n\nI'll get it artl.net. I'll get it a r. Password is air AIR1 2301171. Let me verify. 112301171.\n\nAnd then after next. Right? It's processing now. Oh, I think I... It's worked, I think, or not.\n\nAfter again, I... It was processing, and and then again, automatically, I appear like this. Like this. I send it to you, the picture. After processing, it's kinda came like this.\n\nSorry? First page. Yeah. You want me to do again? Start now?\n\nYeah. Yeah. So it's same same thing appear again going. I don't know what's wrong. Processing.\n\nSame message appear again like this. The no response from the remote server. What that mean even? I don't know. K.\n\nWell... Sure. Yep. Alright. Let me see it.\n\nSo same port number four? Yep. Do you want me to turn off the router or turn off and on or it's okay? Let me change the cable and the green light blinking again. So shall I press try again?\n\nSure. Yeah. Already. Alrighty. Passport?\n\nOkay. Number 42 again. Number one. Yeah. Plugged in.\n\nYes. Yeah. Yeah. So it's a green light green light flashing. Do you want a picture or video?\n\nIt's saying no response from the remote server. What I think is from the something issue with the account, and I don't think you... I don't know, but it's my call. It's not a issue with routers because my old router also stopped working when I changed yesterday. And, again, I changed...\n\nIt didn't work. Then I just plugged my old router, which was working nicely. And then the... My old router also stopped working. So I don't think so any issue with router.\n\nAt at my end, I don't know the IT, but... Yeah. All routers. So you see nothing with the changing as well? What about...\n\nI just changed the port and everything. You don't want me to try or something like that? Okay. Okay. Yeah.\n\nYeah. Yeah. Yeah. Yes. Yes.\n\nSure. Okay. Okay. Right? Okay.\n\nYep. Sure. Not the yellow one. But before it was... I was using a yellow one.\n\nYeah. Mine one. And there's a lot of things that I had due to Internet. So many things. My work has been stopped.\n\nYeah. I just plugged in now, so maybe it will take it. Do you want my router picture? In the... Yeah.\n\nI'm using Aussie diopter here. So this has LAN port and then WAN means sign is Internet sign. Yeah. It's a blue. Yeah.\n\nBefore I used... Usually, I used to. I'll send you the picture so it will be easy for you. No worries. Yeah.\n\nI have to to be sent and delivered here. Yeah. I already connected. I've connected already. This is my own router.\n\nAnd I'm saying... Yeah. Sure. Alright. And I'm sending you the router front picture as well.\n\nYes. So the light five z, two z, and Internet sign light and power as I send it to you, the picture. Hello? Yeah. So all light is on except LAN.\n\nI'll check. It's connected, but I don't know Internet is working or not. It's connected. But it's saying no Internet connection. Okay.\n\nOkay. Let me get the key. How many seconds? Okay. I'm not sure.\n\n1415, sixteen, seventeen, 18, 19, 20, 21, 22, 23, 24, 25, twenty six, twenty seven, twenty eight, twenty nine, thirty. So at the moment, power light's blinking. Can I put you a few second hold? I'm getting my employer numb... Phone.\n\nThank you for your patience. This is still blinking power button only. So you don't see any issue with you don't see any issue with my account in your system? But it's a message saying server issues from your remote something like that. I don't know what that mean.\n\nYeah. It wasn't the issue or any... No. It's still blinking. I don't know what's wrong with the power.\n\nIt's still power, but... Yeah. Only power light is blinking. Other light is still. Interesting.\n\nWasn't take so long. But it's taking long. It's taking long. I see. It's power light only blinking.\n\nNo. The light hasn't turned on. Oh, I don't know what's wrong. It's still the power light blinking. Can I turn off the router and turn on?\n\nWasn't happened before. It's supposed to be quicker. Yeah. It's turned on all the light here now. So you see all these 80.\n\nYeah. Okay. It's connected now. So I do... I need to open the browser.\n\nSo what's the two one nine two? Let's see here. It's wrong. It's s t t p. Okay.\n\nS t t p and then double slash. Yeah. Appear. So I received... Welcome to RTTP SP router.\n\nCreate a new network and advance it. Create a new network. Create a new network. Then after... So let's start to detection.\n\nIt's buffering now. I have awesome here. Internet start to detect your connection type auto detection, which is buffering, rounding. Yeah. I got it.\n\nSo I'll send it to your picture. It's gonna be easy for for me as well. Sorry. I'm taking longer. I don't know what's wrong with this Internet.\n\nAll of a sudden, it was working perfectly. Thank you for your... Yeah. Thank you for your patience. Yeah.\n\nCan we please check WhatsApp? So after creating, it says username and password. Same username and password. Right? Alright.\n\nSo 1171@arate8irtel..1171atthe.airda.net.au. First two, I have one two three zero one one seven one. I'll reset the password. 12301171. Yep.\n\nAnd after the next... And then it's saying assign your network SSID means the Wi Fi name. Okay. It says need to press. But I'll quickly write it down then.\n\nAnd what I'll do, and I'll put the password... Wi Fi password. Won't be long. Yeah. Sure.\n\nSure. Yeah. I said it's the same one here. So it says router logging name. So what I need to put here?\n\nYeah. The Wi Fi name I did, and after pressing next, it came like this. Let me send you the picture. There is no escape option. So what I'll do, I'll put it out the name of something like admin or something like that.\n\nUsername or Yeah. Yeah. Yeah. So I put I put it... Yeah.\n\nYeah. So I did that. Yeah. It's buffering. It's processing.\n\nYeah. It's still buffering. Can you check one photo that I have sent? When I placed the next next button, it's buffering. And then it appear appears on the sponsor, something like that.\n\nAnd I choose. Yeah. It's connect. Yeah. It's connected.\n\nWait here. I clicked. It's still happening. I don't know what's wrong. It's still buffering.\n\nYeah. It's saying again unresponsive. You can wait for it to become a responsive or exit the page again. Yeah. Yeah.\n\nA d m I n. Yeah. It's doing... It's saying log in the router. Yep.\n\nYeah. It's worked. And it's again, it's up It's again, create a new network. Sorry? No.\n\nIt's saying a new one. Yeah. Yeah. Not existing. So...\n\nYeah. So, again, I appear, like, you know, p p... POE. And then I can see the previous username and password is still here. So I'm going to the next.\n\nAnd then same Wi Fi name and password appeared here. I apply. Yeah. Now this time it's worked. Yeah.\n\nSo it's created. I will send it to the picture. Okay. The yellow one. Right?\n\nConnected with a locator. From router? So you mean old router feature you want? I don't know. Okay.\n\nIs it... No. It is still connected. It's connected with the Wi Fi. And do you mean inside the router?\n\nOkay. You want the picture. Right? Oh, okay. So which option do I need to check-in the...\n\nInside the router? Wireless? Okay. Yeah. So double...\n\nInserted into one. Yeah. One means a blue color. Right? And so it's already in in...\n\nNo. I don't know what I'm trying to say. But cable is already here inside the. Yes. It's the front front side.\n\nYou mean light is blinking. You mean? In the laptop. Okay. In the laptop, I'm sending you the picture what I can see now.\n\nNo. I can't see here any option. I just send it to you, the pizza, if you can see. Yeah. W.\n\nW a n. What is w n. Yeah. Yeah. Yeah.\n\nYeah. W N. Yeah. Third one. Yeah.\n\nYeah. And then after... Yeah. I clicked and then basic configuration p p e o. And then enable one, yes.\n\nEnable NAT NAT. Yes. Yes. Yes. Yes.\n\nYeah. Account setting. Yeah. Okay. Sure.\n\nSend it. Mhmm. No. So Internet is not going to set up today? Lot of lot of lot of things gonna be stopped because I'm working with Internet.\n\nI... And you're saying nobody here is gonna be a issue for me now. So when gonna be fix this? I still not here. But it's supposed to be IT or everything.\n\nSupposed to be a twenty four hour support, actually, isn't it? Okay. So it's the issue with... Alright. What the settings?\n\nGood. Okay. So, yeah, please, you know, please follow-up for me, and it's very urgent because if I can't get Internet, I can't do anything, actually. And when I... When I joined with this network, I told...\n\nThey said before joining, I talked to them. So twenty four hour support will be available or something like that, and now there's no support. Yeah. So... Yeah.\n\nThis is another router issues. I'm pretty much sure. Alright. I'll... I look forward your response.\n\nCould you please follow-up for for for my India. So if if you can... Okay. Sure. A phone call, I'm I'm ready to response the phone and and fix today.\n\nSo... Yeah. So you mean you mean... Yeah. Yeah.\n\nYeah. So so you you are going to call me to... Call me back to fix the issue or just a response only from the network team? Alright. Then here what to say.\n\nBut they need to... They have to know what the network is going. And now it's... The issues came from the customer and then network team tried to solve. This is not okay.\n\nSuppose... They're supposed to know it's what's going network because never happened with the other name... Other intern... Because I'm using the Internet with a lot of providers. Never happened.\n\nNever got this type of response, actually. So you mean a new router, you want me to keep connect or old one? Direct cable. I think something wrong with this router. My router was perfectly working.\n\nAnd when I plugged this new router to router... And it's still... I don't know what to say. I'm struggling to fix this yesterday, and now I'm just getting frustrated. Alright then.\n\nYeah. Yeah. Yeah. Sure. I look forward to your response.\n\nYeah. I'm plugged in. I'm plugged in. No worries. New router.\n\nYeah. Passport? Yeah. Sure. I look forward your response as soon as you can, please.\n\nBecause from yesterday, I spent a lot of hour and again today, and nothing happening. So I'm getting... To be honest, frustrating. Thank you. Thank you so much.\n\nSure. Thank you. Thank you so much. Thank thank you. Bye bye.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Good afternoon, ma'am.","start":6.3999996,"end":7.3599997,"sentiment":"positive","sentiment_score":0.61613663037618},{"text":"This is Rusan again.","start":7.3599997,"end":8.66,"sentiment":"positive","sentiment_score":0.38947131484746933},{"text":"Yes.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.11965403705835342},{"text":"So, yeah, as we had discussed earlier regarding my Internet, I just reached home, and I will change the port as the instructor number four.","start":11.84,"end":25.025,"sentiment":"neutral","sentiment_score":0.05181789144873619},{"text":"Yes.","start":32.12,"end":32.62,"sentiment":"neutral","sentiment_score":0.03953750431537628}],"sentiment":"neutral","sentiment_score":0.14296864641501622,"num_words":34,"start":6.3999996,"end":32.62},{"sentences":[{"text":"Yeah.","start":35.16,"end":35.66,"sentiment":"neutral","sentiment_score":0.034901563078165054},{"text":"Yeah.","start":38.6,"end":39.079998,"sentiment":"neutral","sentiment_score":0.04308360069990158},{"text":"Yeah.","start":39.079998,"end":39.239998,"sentiment":"neutral","sentiment_score":0.0508415624499321},{"text":"So I just plugged the number four now.","start":39.239998,"end":43.155,"sentiment":"neutral","sentiment_score":0.06097948644310236},{"text":"So I...","start":44.274998,"end":45.094997,"sentiment":"neutral","sentiment_score":0.01753519894555211}],"sentiment":"neutral","sentiment_score":0.050133308897224754,"num_words":13,"start":35.16,"end":45.094997},{"sentences":[{"text":"So then I will turn on the laptop.","start":45.795,"end":48.135,"sentiment":"neutral","sentiment_score":0.0371140749193728},{"text":"Yeah.","start":59.420002,"end":59.74,"sentiment":"neutral","sentiment_score":0.019451837986707687},{"text":"So it's...","start":59.74,"end":60.4,"sentiment":"neutral","sentiment_score":0.014535513706505299},{"text":"Let me see.","start":64.78,"end":65.6,"sentiment":"neutral","sentiment_score":0.013247111812233925},{"text":"Yes.","start":69.340004,"end":69.5,"sentiment":"neutral","sentiment_score":0.03884239494800568}],"sentiment":"neutral","sentiment_score":0.028267946342627207,"num_words":15,"start":45.795,"end":69.5},{"sentences":[{"text":"It's red light flashing.","start":69.5,"end":71.04,"sentiment":"neutral","sentiment_score":0.02473079925402999},{"text":"So all green.","start":88.159996,"end":89.46,"sentiment":"neutral","sentiment_score":0.02471855903665225},{"text":"Yeah.","start":92.479996,"end":92.799995,"sentiment":"neutral","sentiment_score":0.027925804257392883},{"text":"So fiber box inside health.","start":92.799995,"end":94.71999,"sentiment":"neutral","sentiment_score":0.028379471600055696},{"text":"Right?","start":94.71999,"end":95.21999,"sentiment":"neutral","sentiment_score":0.024352125823497772}],"sentiment":"neutral","sentiment_score":0.026232440157660415,"num_words":14,"start":69.5,"end":95.21999},{"sentences":[{"text":"Do you want me to picture the WhatsApp?","start":95.36,"end":97.939995,"sentiment":"neutral","sentiment_score":0.007236161967739463},{"text":"Yeah.","start":100.479996,"end":100.979996,"sentiment":"neutral","sentiment_score":0.015755832195281982},{"text":"Okay.","start":102.225006,"end":102.625,"sentiment":"neutral","sentiment_score":0.01457250863313675},{"text":"Same WhatsApp.","start":102.625,"end":103.525,"sentiment":"neutral","sentiment_score":0.011951053515076637},{"text":"Right?","start":103.585,"end":104.085,"sentiment":"neutral","sentiment_score":0.013616440817713736}],"sentiment":"neutral","sentiment_score":0.009672014186015496,"num_words":13,"start":95.36,"end":104.085},{"sentences":[{"text":"One moment.","start":108.305,"end":109.205,"sentiment":"neutral","sentiment_score":0.0062568639405071735},{"text":"Sent.","start":125.23,"end":125.73,"sentiment":"neutral","sentiment_score":0.010322418063879011},{"text":"Yellow.","start":164.705,"end":165.205,"sentiment":"neutral","sentiment_score":-0.022329896688461304},{"text":"So so you mean...","start":170.25,"end":171.31,"sentiment":"neutral","sentiment_score":-0.016569048399105668},{"text":"No.","start":172.48999,"end":172.89,"sentiment":"neutral","sentiment_score":-0.14671044051647186}],"sentiment":"neutral","sentiment_score":-0.023608931650718052,"num_words":9,"start":108.305,"end":172.89},{"sentences":[{"text":"I received a cable, gray one, and I have a a old one.","start":172.89,"end":180.825,"sentiment":"neutral","sentiment_score":-0.1345883349959667},{"text":"That's a yellow before I used.","start":181.94499,"end":184.105,"sentiment":"neutral","sentiment_score":-0.1261023978392283},{"text":"I will send it I will send it to you to...","start":184.105,"end":186.425,"sentiment":"neutral","sentiment_score":0.012708003040064465},{"text":"This Yeah.","start":186.425,"end":196.82,"sentiment":"neutral","sentiment_score":0.01631539687514305},{"text":"Before, yeah, it was working.","start":196.82,"end":198.26,"sentiment":"neutral","sentiment_score":0.04968288317322731}],"sentiment":"neutral","sentiment_score":-0.05636295943042716,"num_words":37,"start":172.89,"end":198.26},{"sentences":[{"text":"So I have just send it to you, picture.","start":198.26,"end":200.52,"sentiment":"neutral","sentiment_score":0.06463415175676346},{"text":"This is my own cable, but I got a cable, a gray one from from Airtel with $10 router.","start":200.82,"end":208.76,"sentiment":"neutral","sentiment_score":0.015462070213336693},{"text":"So what she suggest me...","start":211.645,"end":213.345,"sentiment":"neutral","sentiment_score":-0.0239240575581789},{"text":"So this will need to change the cable.","start":213.405,"end":215.345,"sentiment":"neutral","sentiment_score":-0.06858306610956788},{"text":"So which is I already connected that one.","start":225.56999,"end":227.73,"sentiment":"neutral","sentiment_score":0.023044806090183556}],"sentiment":"neutral","sentiment_score":0.007991027182006106,"num_words":49,"start":198.26,"end":227.73},{"sentences":[{"text":"Right?","start":227.73,"end":228.23,"sentiment":"neutral","sentiment_score":0.03126467764377594},{"text":"Okay.","start":229.17,"end":229.67,"sentiment":"neutral","sentiment_score":0.07894285023212433},{"text":"Yes.","start":243.235,"end":243.63501,"sentiment":"neutral","sentiment_score":0.08739782869815826},{"text":"I have a laptop.","start":243.63501,"end":244.77501,"sentiment":"neutral","sentiment_score":0.06292132381349802},{"text":"Okay.","start":253.41,"end":253.89,"sentiment":"neutral","sentiment_score":0.043127503246068954}],"sentiment":"neutral","sentiment_score":0.061552269384264946,"num_words":8,"start":227.73,"end":253.89},{"sentences":[{"text":"Let let me connect the Internet first.","start":253.89,"end":257.03,"sentiment":"neutral","sentiment_score":0.07408085305775915},{"text":"I mean, the tender router with the computer.","start":257.97,"end":260.87,"sentiment":"neutral","sentiment_score":0.07481868658214808},{"text":"It's connected.","start":267.055,"end":267.63498,"sentiment":"neutral","sentiment_score":0.11249030381441116},{"text":"Supposed to open it straight away, actually.","start":283.64,"end":286.7,"sentiment":"neutral","sentiment_score":0.08936832153371402},{"text":"Yesterday, it was opening it straight away.","start":288.44,"end":290.86002,"sentiment":"neutral","sentiment_score":-0.11133312966142382}],"sentiment":"neutral","sentiment_score":0.0383336262837533,"num_words":31,"start":253.89,"end":290.86002},{"sentences":[{"text":"Yeah.","start":297.08502,"end":297.58502,"sentiment":"neutral","sentiment_score":0.029681887477636337},{"text":"Alright.","start":301.805,"end":302.20502,"sentiment":"neutral","sentiment_score":0.1028394028544426},{"text":"What I'll do?","start":302.20502,"end":303.185,"sentiment":"neutral","sentiment_score":0.04890715703368187},{"text":"I'll I'll go to the browser.","start":306.62003,"end":308.08002,"sentiment":"neutral","sentiment_score":0.021504868753254414},{"text":"How long?","start":314.14,"end":314.88,"sentiment":"neutral","sentiment_score":-0.013139409944415092}],"sentiment":"neutral","sentiment_score":0.029384088774140064,"num_words":13,"start":297.08502,"end":314.88},{"sentences":[{"text":"Yeah.","start":318.935,"end":319.255,"sentiment":"neutral","sentiment_score":0.00800236314535141},{"text":"It's eight second or thirty?","start":319.255,"end":321.35498,"sentiment":"neutral","sentiment_score":0.0013625844090711325},{"text":"Okay.","start":323.815,"end":324.135,"sentiment":"neutral","sentiment_score":0.03718426823616028},{"text":"I will count now then.","start":324.135,"end":325.57498,"sentiment":"neutral","sentiment_score":0.034091940894722936},{"text":"Yeah.","start":325.57498,"end":326.07498,"sentiment":"neutral","sentiment_score":0.05265820771455765}],"sentiment":"neutral","sentiment_score":0.021162881970387667,"num_words":13,"start":318.935,"end":326.07498},{"sentences":[{"text":"1234567, 8, 9, 10.","start":327.255,"end":337.37997,"sentiment":"neutral","sentiment_score":0.020619242452085018},{"text":"Yeah.","start":337.68,"end":338.18,"sentiment":"neutral","sentiment_score":0.023969363421201702},{"text":"Yeah.","start":338.24,"end":338.74,"sentiment":"neutral","sentiment_score":0.01725366711616516},{"text":"11, 12.","start":338.96,"end":340.81998,"sentiment":"neutral","sentiment_score":0.0033539235591888428},{"text":"So light are changing in the green, yellow, and red.","start":348.705,"end":352.225,"sentiment":"neutral","sentiment_score":-0.012268658541142941}],"sentiment":"neutral","sentiment_score":0.00042895900292529,"num_words":18,"start":327.255,"end":352.225},{"sentences":[{"text":"So now it's a green.","start":352.225,"end":353.525,"sentiment":"neutral","sentiment_score":-0.005809351336210966},{"text":"So I think it's a thirty second.","start":357.08002,"end":358.7,"sentiment":"neutral","sentiment_score":-0.013861870393157005},{"text":"Shall I leave?","start":362.04,"end":362.86002,"sentiment":"neutral","sentiment_score":-0.020114200189709663},{"text":"Yeah.","start":366.6,"end":367.1,"sentiment":"neutral","sentiment_score":-0.014592369087040424},{"text":"So after leave, it's a green light now, and it's not blinking.","start":368.04,"end":373.86502,"sentiment":"neutral","sentiment_score":-0.11101333486537139}],"sentiment":"neutral","sentiment_score":-0.05475624419549214,"num_words":28,"start":352.225,"end":373.86502},{"sentences":[{"text":"It's a stable light.","start":374.245,"end":375.625,"sentiment":"neutral","sentiment_score":-0.05021309945732355},{"text":"Yeah.","start":377.285,"end":377.785,"sentiment":"neutral","sentiment_score":-0.050770387053489685},{"text":"Not blinking.","start":378.005,"end":378.825,"sentiment":"neutral","sentiment_score":-0.10788148269057274},{"text":"Okay.","start":384.15,"end":384.65,"sentiment":"neutral","sentiment_score":-0.014072572812438011},{"text":"I'll turn on the Wi Fi.","start":384.71,"end":386.25,"sentiment":"neutral","sentiment_score":-0.026585549116134644}],"sentiment":"neutral","sentiment_score":-0.045783686983798234,"num_words":14,"start":374.245,"end":386.25},{"sentences":[{"text":"So yesterday, same thing happened.","start":390.95,"end":392.63,"sentiment":"neutral","sentiment_score":-0.13989054709672927},{"text":"One of your team member asked me to do that.","start":392.63,"end":394.79,"sentiment":"neutral","sentiment_score":-0.08674814626574516},{"text":"And then after the Wi Fi, it...","start":394.79,"end":401.86502,"sentiment":"neutral","sentiment_score":-0.07212859658258301},{"text":"I...","start":402.725,"end":402.965,"sentiment":"neutral","sentiment_score":-0.06494926661252975},{"text":"What...","start":402.965,"end":403.20502,"sentiment":"neutral","sentiment_score":-0.13641107082366943}],"sentiment":"neutral","sentiment_score":-0.09471644631897409,"num_words":24,"start":390.95,"end":403.20502},{"sentences":[{"text":"Wasn't shows up.","start":403.20502,"end":406.825,"sentiment":"neutral","sentiment_score":-0.23095854620138803},{"text":"And again, it's still green and not blinking.","start":409.96,"end":413.58,"sentiment":"negative","sentiment_score":-0.3583397399634123},{"text":"And I can't see the Wi Fi.","start":414.59998,"end":418.69998,"sentiment":"negative","sentiment_score":-0.37713375261851717},{"text":"And then later on later on, I turn on turn off the router and turn on the router on and off, then I I...","start":422.28497,"end":428.865,"sentiment":"neutral","sentiment_score":-0.046657262835651636},{"text":"And then I got a Wi Fi network.","start":429.245,"end":431.025,"sentiment":"neutral","sentiment_score":-0.16798292193561792}],"sentiment":"neutral","sentiment_score":-0.17326335020363332,"num_words":50,"start":403.20502,"end":431.025},{"sentences":[{"text":"Without Wi Fi interaction, I cannot open the router.","start":434.49,"end":438.03,"sentiment":"neutral","sentiment_score":-0.33004481428199345},{"text":"No.","start":446.81,"end":447.05,"sentiment":"neutral","sentiment_score":-0.2983141541481018},{"text":"I can't see any.","start":447.05,"end":448.43,"sentiment":"neutral","sentiment_score":-0.2990081161260605},{"text":"Do you want me to Wi Fi router turn and off?","start":448.67502,"end":451.575,"sentiment":"neutral","sentiment_score":-0.09258552640676498},{"text":"On and off or not?","start":451.71503,"end":453.015,"sentiment":"neutral","sentiment_score":-0.05013579949736595}],"sentiment":"neutral","sentiment_score":-0.19112899117171764,"num_words":30,"start":434.49,"end":453.015},{"sentences":[{"text":"I'm supposed to.","start":459.15503,"end":460.855,"sentiment":"neutral","sentiment_score":-0.020325823687016964},{"text":"Yes.","start":471.88998,"end":472.13,"sentiment":"neutral","sentiment_score":0.009753569960594176},{"text":"It...","start":472.13,"end":472.63,"sentiment":"neutral","sentiment_score":0.0006310818716883659},{"text":"Yes.","start":472.93,"end":473.33,"sentiment":"neutral","sentiment_score":0.021544449031352997},{"text":"Yes.","start":473.33,"end":473.72998,"sentiment":"neutral","sentiment_score":0.02677094377577305}],"sentiment":"neutral","sentiment_score":-0.00032534663166318623,"num_words":7,"start":459.15503,"end":473.72998},{"sentences":[{"text":"It was before as well.","start":473.72998,"end":475.09,"sentiment":"neutral","sentiment_score":0.01710960827767849},{"text":"Same.","start":475.09,"end":475.59,"sentiment":"neutral","sentiment_score":0.009245501831173897},{"text":"I don't know what's wrong with this router.","start":476.77,"end":478.79,"sentiment":"neutral","sentiment_score":-0.3184387683868408},{"text":"So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well.","start":480.125,"end":492.225,"sentiment":"negative","sentiment_score":-0.36495033307717395},{"text":"I can't see.","start":492.3,"end":496.72,"sentiment":"neutral","sentiment_score":-0.32858555515607196}],"sentiment":"neutral","sentiment_score":-0.3006321378918581,"num_words":43,"start":473.72998,"end":496.72},{"sentences":[{"text":"Same thing happened yesterday as well.","start":496.86,"end":498.8,"sentiment":"neutral","sentiment_score":-0.29233892261981964},{"text":"And something got emergency ops, and I just stopped the process.","start":499.41998,"end":507.895,"sentiment":"neutral","sentiment_score":-0.27523574097590014},{"text":"And then later this morning, what I did, I turned off the router and turned on.","start":507.955,"end":512.755,"sentiment":"neutral","sentiment_score":-0.11061382200568914},{"text":"And then again, I saw on the Wi Fi network.","start":512.755,"end":517.415,"sentiment":"neutral","sentiment_score":-0.0853233240544796},{"text":"Router?","start":535.435,"end":535.935,"sentiment":"neutral","sentiment_score":-0.02566130831837654}],"sentiment":"neutral","sentiment_score":-0.16887141789563678,"num_words":44,"start":496.86,"end":535.935},{"sentences":[{"text":"Okay.","start":537.675,"end":538.15497,"sentiment":"neutral","sentiment_score":-0.0013629905879497528},{"text":"I'll turn up the router and...","start":538.15497,"end":539.695,"sentiment":"neutral","sentiment_score":-0.014765383171228072},{"text":"Yeah.","start":542.315,"end":542.815,"sentiment":"neutral","sentiment_score":-0.047366827726364136},{"text":"But the thing is when green button not blinking or red button not blinking, this router at the moment account...","start":546.00995,"end":560.025,"sentiment":"neutral","sentiment_score":-0.12123090252280236},{"text":"A stable light.","start":560.025,"end":561.72504,"sentiment":"neutral","sentiment_score":-0.03823460762699445}],"sentiment":"neutral","sentiment_score":-0.08634335453802298,"num_words":31,"start":537.675,"end":561.72504},{"sentences":[{"text":"I can see here.","start":562.025,"end":563.065,"sentiment":"neutral","sentiment_score":-0.02171536604873836},{"text":"Not blinking.","start":563.065,"end":563.805,"sentiment":"neutral","sentiment_score":-0.08909669518470764},{"text":"When not blinking, don't show Wi Fi network, I guess.","start":564.10504,"end":568.685,"sentiment":"neutral","sentiment_score":-0.13168232440948485},{"text":"So still, I haven't turned up.","start":572.18,"end":573.94,"sentiment":"neutral","sentiment_score":-0.10536573454737663},{"text":"Do you want me to turn up or not?","start":573.94,"end":575.56,"sentiment":"neutral","sentiment_score":-0.07392246193355984}],"sentiment":"neutral","sentiment_score":-0.09288305365630696,"num_words":31,"start":562.025,"end":575.56},{"sentences":[{"text":"Yeah.","start":578.89996,"end":579.3,"sentiment":"neutral","sentiment_score":-0.006452670320868492},{"text":"I'll see.","start":579.3,"end":580.04,"sentiment":"neutral","sentiment_score":-0.003494245233014226},{"text":"I did it now.","start":582.89996,"end":584.04,"sentiment":"neutral","sentiment_score":-0.000077106524258852},{"text":"No.","start":619.48505,"end":619.645,"sentiment":"neutral","sentiment_score":-0.11166426539421082},{"text":"It's...","start":619.645,"end":620.145,"sentiment":"neutral","sentiment_score":-0.11677590757608414}],"sentiment":"neutral","sentiment_score":-0.026909973317136366,"num_words":9,"start":578.89996,"end":620.145},{"sentences":[{"text":"I can't...","start":620.525,"end":621.10504,"sentiment":"neutral","sentiment_score":-0.1540946587920189},{"text":"No network.","start":622.36505,"end":623.10504,"sentiment":"neutral","sentiment_score":-0.14858942106366158},{"text":"Yeah.","start":635.06,"end":635.22,"sentiment":"neutral","sentiment_score":-0.05267999321222305},{"text":"I received.","start":635.22,"end":635.8,"sentiment":"neutral","sentiment_score":-0.05225483514368534},{"text":"Yeah.","start":637.86,"end":638.01996,"sentiment":"neutral","sentiment_score":-0.014633918181061745}],"sentiment":"neutral","sentiment_score":-0.09714896767400205,"num_words":8,"start":620.525,"end":638.01996},{"sentences":[{"text":"Now green...","start":638.01996,"end":639.0,"sentiment":"neutral","sentiment_score":-0.012603779789060354},{"text":"Green...","start":639.38,"end":639.88,"sentiment":"neutral","sentiment_score":-0.010350042954087256},{"text":"Yeah.","start":640.26,"end":640.665,"sentiment":"neutral","sentiment_score":-0.010208062827587128},{"text":"Green button was...","start":640.90497,"end":642.285,"sentiment":"neutral","sentiment_score":-0.02162536357839902},{"text":"Is blinking now.","start":642.505,"end":643.725,"sentiment":"neutral","sentiment_score":-0.04672158509492874}],"sentiment":"neutral","sentiment_score":-0.02508065113797784,"num_words":10,"start":638.01996,"end":643.725},{"sentences":[{"text":"It wasn't blinking before.","start":644.02496,"end":645.725,"sentiment":"neutral","sentiment_score":-0.08571518771350384},{"text":"Okay.","start":648.665,"end":649.065,"sentiment":"neutral","sentiment_score":-0.033012956380844116},{"text":"After connecting automatically, I appear welcome to use a standard router.","start":649.065,"end":654.045,"sentiment":"positive","sentiment_score":0.5033426718278364},{"text":"And I can see I have a start now option.","start":655.66,"end":659.18,"sentiment":"neutral","sentiment_score":0.12107039913535118},{"text":"Do you want me to start?","start":659.18,"end":660.48,"sentiment":"neutral","sentiment_score":0.04534908042599758}],"sentiment":"neutral","sentiment_score":0.20761544239940122,"num_words":32,"start":644.02496,"end":660.48},{"sentences":[{"text":"And then do you want the picture?","start":666.45996,"end":673.755,"sentiment":"neutral","sentiment_score":-0.01691894605755806},{"text":"Yeah.","start":675.815,"end":676.315,"sentiment":"neutral","sentiment_score":0.06807909905910492},{"text":"So after it starts, I I got option like Internet setting and it's blinking, detecting your Internet concern type, please wait.","start":676.53503,"end":687.75995,"sentiment":"neutral","sentiment_score":0.07194028200492972},{"text":"And return there.","start":688.69995,"end":689.89996,"sentiment":"neutral","sentiment_score":0.03930304075280825},{"text":"And under, there is a skip option as well.","start":689.89996,"end":692.8,"sentiment":"neutral","sentiment_score":0.058154296336902514}],"sentiment":"neutral","sentiment_score":0.05126073629390902,"num_words":41,"start":666.45996,"end":692.8},{"sentences":[{"text":"Yeah.","start":696.305,"end":696.625,"sentiment":"neutral","sentiment_score":0.0367402583360672},{"text":"So after that, I...","start":696.625,"end":698.00494,"sentiment":"neutral","sentiment_score":0.021849046694114804},{"text":"Here is...","start":698.545,"end":699.745,"sentiment":"neutral","sentiment_score":0.007962945383042097},{"text":"Please select your Internet connection type of you select switch to other working modes on here is.","start":699.745,"end":705.845,"sentiment":"neutral","sentiment_score":0.040641470209640616},{"text":"And then ISP type normal, Internet connection type, I think PPPEO.","start":705.985,"end":712.35,"sentiment":"neutral","sentiment_score":0.036689128896052185}],"sentiment":"neutral","sentiment_score":0.035272792779973576,"num_words":35,"start":696.305,"end":712.35},{"sentences":[{"text":"Right?","start":713.05,"end":713.55,"sentiment":"neutral","sentiment_score":0.04900317266583443},{"text":"Yeah.","start":716.89,"end":717.29,"sentiment":"neutral","sentiment_score":0.05602733790874481},{"text":"So I don't need to do anything with connection type.","start":717.29,"end":720.97,"sentiment":"neutral","sentiment_score":-0.030741679854691027},{"text":"Right?","start":720.97,"end":721.47,"sentiment":"neutral","sentiment_score":0.006696106866002083},{"text":"Okay.","start":732.385,"end":732.785,"sentiment":"neutral","sentiment_score":0.016289949417114258}],"sentiment":"neutral","sentiment_score":-0.012814302263515336,"num_words":14,"start":713.05,"end":732.785},{"sentences":[{"text":"Let me check.","start":732.785,"end":733.685,"sentiment":"neutral","sentiment_score":0.016361507897575695},{"text":"So here is the connection working mode is client plus AP mode, WISP mode, and AP mode.","start":736.145,"end":743.96,"sentiment":"neutral","sentiment_score":0.045199455802931505},{"text":"Okay.","start":750.66003,"end":751.16003,"sentiment":"neutral","sentiment_score":0.0020851511508226395},{"text":"I'm sending to my ID.","start":751.22003,"end":754.175,"sentiment":"neutral","sentiment_score":-0.010239359736442567},{"text":"Yeah.","start":762.395,"end":762.895,"sentiment":"neutral","sentiment_score":0.030269093811511993}],"sentiment":"neutral","sentiment_score":0.029578989578617945,"num_words":27,"start":732.785,"end":762.895},{"sentences":[{"text":"So this option I got from up up.","start":780.09503,"end":783.215,"sentiment":"neutral","sentiment_score":0.035719600738957524},{"text":"There is, you know, a yellow line switch to the other working mode.","start":783.215,"end":786.995,"sentiment":"neutral","sentiment_score":0.03900184425023886},{"text":"So when I press there, I got three option.","start":787.29504,"end":789.47504,"sentiment":"neutral","sentiment_score":0.026573257727755442},{"text":"Okay.","start":798.0,"end":798.5,"sentiment":"neutral","sentiment_score":0.018829988315701485},{"text":"Alright.","start":800.63995,"end":801.13995,"sentiment":"neutral","sentiment_score":0.0535624697804451}],"sentiment":"neutral","sentiment_score":0.034510392462834716,"num_words":32,"start":780.09503,"end":801.13995},{"sentences":[{"text":"And so ISP type normal and dynamic means p p p e o.","start":801.27997,"end":806.66,"sentiment":"neutral","sentiment_score":0.048460557197148986},{"text":"And then I received the enter username and passcode.","start":807.04,"end":811.195,"sentiment":"neutral","sentiment_score":0.039773200535111956},{"text":"So my username is one one seven one at the right, a I r a I r t e l dot dot net dot a u.","start":813.015,"end":832.13,"sentiment":"neutral","sentiment_score":0.03094840529732979},{"text":"That means eleven one one seven one.","start":832.58997,"end":834.845,"sentiment":"neutral","sentiment_score":0.019552663766912053},{"text":"I'll get it a I r t l a r t l dot net.","start":834.845,"end":837.765,"sentiment":"neutral","sentiment_score":0.039295535401574204}],"sentiment":"neutral","sentiment_score":0.03593638736376728,"num_words":69,"start":801.27997,"end":837.765},{"sentences":[{"text":"I'll get it artl.net.","start":837.765,"end":838.275,"sentiment":"neutral","sentiment_score":0.052905816584825516},{"text":"I'll get it a r.","start":838.275,"end":839.365,"sentiment":"neutral","sentiment_score":0.053152191638946536},{"text":"Password is air AIR1 2301171.","start":839.365,"end":852.1,"sentiment":"neutral","sentiment_score":0.004004627373069525},{"text":"Let me verify.","start":852.1,"end":854.2,"sentiment":"neutral","sentiment_score":0.00394281519887348},{"text":"112301171.","start":855.86,"end":860.74,"sentiment":"neutral","sentiment_score":-0.005776416510343552}],"sentiment":"neutral","sentiment_score":0.02796996613809218,"num_words":18,"start":837.765,"end":860.74},{"sentences":[{"text":"And then after next.","start":860.74,"end":861.94,"sentiment":"neutral","sentiment_score":-0.014166286448016763},{"text":"Right?","start":861.94,"end":862.44,"sentiment":"neutral","sentiment_score":-0.02893178164958954},{"text":"It's processing now.","start":876.135,"end":878.79004,"sentiment":"neutral","sentiment_score":0.012456865981221199},{"text":"Oh, I think I...","start":886.53,"end":887.75,"sentiment":"neutral","sentiment_score":0.013062422629445791},{"text":"It's worked, I think, or not.","start":889.97003,"end":891.825,"sentiment":"neutral","sentiment_score":0.009619734560449919}],"sentiment":"neutral","sentiment_score":0.003430098243471649,"num_words":18,"start":860.74,"end":891.825},{"sentences":[{"text":"After again, I...","start":894.065,"end":895.28503,"sentiment":"neutral","sentiment_score":-0.0341339415560166},{"text":"It was processing, and and then again, automatically, I appear like this.","start":897.585,"end":903.205,"sentiment":"neutral","sentiment_score":-0.026251353789120913},{"text":"Like this.","start":905.10504,"end":905.76,"sentiment":"neutral","sentiment_score":0.01797320693731308},{"text":"I send it to you, the picture.","start":909.2,"end":910.82,"sentiment":"neutral","sentiment_score":0.013527640540684973},{"text":"After processing, it's kinda came like this.","start":912.56,"end":916.58,"sentiment":"neutral","sentiment_score":-0.09197308016674859}],"sentiment":"neutral","sentiment_score":-0.030019023665978063,"num_words":31,"start":894.065,"end":916.58},{"sentences":[{"text":"Sorry?","start":927.76495,"end":928.26495,"sentiment":"neutral","sentiment_score":-0.12366225570440292},{"text":"First page.","start":928.485,"end":929.125,"sentiment":"neutral","sentiment_score":-0.07085982710123062},{"text":"Yeah.","start":929.125,"end":929.625,"sentiment":"neutral","sentiment_score":-0.02756461687386036},{"text":"You want me to do again?","start":931.365,"end":932.805,"sentiment":"neutral","sentiment_score":-0.03472087346017361},{"text":"Start now?","start":932.805,"end":933.70496,"sentiment":"neutral","sentiment_score":-0.008987240493297577}],"sentiment":"neutral","sentiment_score":-0.04327052071069678,"num_words":12,"start":927.76495,"end":933.70496},{"sentences":[{"text":"Yeah.","start":939.78,"end":940.28,"sentiment":"neutral","sentiment_score":-0.008033500984311104},{"text":"Yeah.","start":951.715,"end":952.195,"sentiment":"neutral","sentiment_score":-0.058185216039419174},{"text":"So it's same same thing appear again going.","start":952.195,"end":955.575,"sentiment":"neutral","sentiment_score":-0.179272148758173},{"text":"I don't know what's wrong.","start":956.275,"end":957.655,"sentiment":"negative","sentiment_score":-0.4200872778892517},{"text":"Processing.","start":966.53,"end":967.03,"sentiment":"neutral","sentiment_score":-0.2168174684047699}],"sentiment":"neutral","sentiment_score":-0.23860311030875891,"num_words":16,"start":939.78,"end":967.03},{"sentences":[{"text":"Same message appear again like this.","start":988.62,"end":993.68,"sentiment":"neutral","sentiment_score":-0.3325899342695872},{"text":"The no response from the remote server.","start":999.02,"end":1001.1,"sentiment":"negative","sentiment_score":-0.527407339641026},{"text":"What that mean even?","start":1001.1,"end":1002.14,"sentiment":"negative","sentiment_score":-0.40646500140428543},{"text":"I don't know.","start":1002.14,"end":1002.96,"sentiment":"negative","sentiment_score":-0.35088105996449787},{"text":"K.","start":1023.11,"end":1023.27,"sentiment":"neutral","sentiment_score":-0.05900435522198677}],"sentiment":"negative","sentiment_score":-0.4011856439922537,"num_words":21,"start":988.62,"end":1023.27},{"sentences":[{"text":"Well...","start":1023.27,"end":1023.77,"sentiment":"neutral","sentiment_score":-0.061488453298807144},{"text":"Sure.","start":1026.39,"end":1026.89,"sentiment":"neutral","sentiment_score":0.002542363479733467},{"text":"Yep.","start":1038.1849,"end":1038.585,"sentiment":"neutral","sentiment_score":0.012376038357615473},{"text":"Alright.","start":1038.585,"end":1039.085,"sentiment":"neutral","sentiment_score":0.044255927205085754},{"text":"Let me see it.","start":1039.385,"end":1040.605,"sentiment":"neutral","sentiment_score":0.0192471481859684}],"sentiment":"neutral","sentiment_score":0.009334308560937643,"num_words":8,"start":1023.27,"end":1040.605},{"sentences":[{"text":"So same port number four?","start":1060.205,"end":1062.1449,"sentiment":"neutral","sentiment_score":0.007984176278114319},{"text":"Yep.","start":1065.965,"end":1066.465,"sentiment":"neutral","sentiment_score":0.05119636654853821},{"text":"Do you want me to turn off the router or turn off and on or it's okay?","start":1069.325,"end":1073.1849,"sentiment":"neutral","sentiment_score":-0.007778616909704664},{"text":"Let me change the cable and the green light blinking again.","start":1077.88,"end":1082.22,"sentiment":"neutral","sentiment_score":0.02774936705827713},{"text":"So shall I press try again?","start":1082.6,"end":1085.82,"sentiment":"neutral","sentiment_score":0.006253059953451157}],"sentiment":"neutral","sentiment_score":0.007541053945897147,"num_words":40,"start":1060.205,"end":1085.82},{"sentences":[{"text":"Sure.","start":1099.34,"end":1099.84,"sentiment":"neutral","sentiment_score":0.06175139918923378},{"text":"Yeah.","start":1103.26,"end":1103.58,"sentiment":"neutral","sentiment_score":0.036634668707847595},{"text":"Already.","start":1103.58,"end":1104.08,"sentiment":"neutral","sentiment_score":0.039735935628414154},{"text":"Alrighty.","start":1104.62,"end":1105.12,"sentiment":"neutral","sentiment_score":0.07986612617969513},{"text":"Passport?","start":1136.1599,"end":1136.6599,"sentiment":"neutral","sentiment_score":-0.04953746125102043}],"sentiment":"neutral","sentiment_score":0.03369013369083405,"num_words":5,"start":1099.34,"end":1136.6599},{"sentences":[{"text":"Okay.","start":1139.52,"end":1140.02,"sentiment":"neutral","sentiment_score":0.01867064833641052},{"text":"Number 42 again.","start":1142.9349,"end":1144.5349,"sentiment":"neutral","sentiment_score":0.011158272624015808},{"text":"Number one.","start":1144.5349,"end":1145.2749,"sentiment":"neutral","sentiment_score":0.01458326168358326},{"text":"Yeah.","start":1145.4149,"end":1145.9149,"sentiment":"neutral","sentiment_score":0.032880671322345734},{"text":"Plugged in.","start":1146.215,"end":1147.0349,"sentiment":"neutral","sentiment_score":0.03578374534845352}],"sentiment":"neutral","sentiment_score":0.020640016843875248,"num_words":9,"start":1139.52,"end":1147.0349},{"sentences":[{"text":"Yes.","start":1156.215,"end":1156.715,"sentiment":"neutral","sentiment_score":0.07051020860671997},{"text":"Yeah.","start":1156.9349,"end":1157.4349,"sentiment":"neutral","sentiment_score":0.05291188880801201},{"text":"Yeah.","start":1157.87,"end":1158.1901,"sentiment":"neutral","sentiment_score":0.008646915666759014},{"text":"So it's a green light green light flashing.","start":1158.1901,"end":1161.49,"sentiment":"neutral","sentiment_score":0.010524931829422712},{"text":"Do you want a picture or video?","start":1162.43,"end":1164.13,"sentiment":"neutral","sentiment_score":0.011885627239410366}],"sentiment":"neutral","sentiment_score":0.016637103244041402,"num_words":18,"start":1156.215,"end":1164.13},{"sentences":[{"text":"It's saying no response from the remote server.","start":1167.39,"end":1169.9501,"sentiment":"negative","sentiment_score":-0.5379335470497608},{"text":"What I think is from the something issue with the account, and I don't think you...","start":1169.9501,"end":1176.0549,"sentiment":"negative","sentiment_score":-0.3431848241016269},{"text":"I don't know, but it's my call.","start":1176.0549,"end":1177.815,"sentiment":"neutral","sentiment_score":-0.23708805228982652},{"text":"It's not a issue with routers because my old router also stopped working when I changed yesterday.","start":1177.815,"end":1185.355,"sentiment":"neutral","sentiment_score":-0.25658438354730606},{"text":"And, again, I changed...","start":1186.89,"end":1188.27,"sentiment":"neutral","sentiment_score":-0.025560752488672733}],"sentiment":"neutral","sentiment_score":-0.30611960496753454,"num_words":52,"start":1167.39,"end":1188.27},{"sentences":[{"text":"It didn't work.","start":1189.6901,"end":1190.9901,"sentiment":"neutral","sentiment_score":-0.14604036261638006},{"text":"Then I just plugged my old router, which was working nicely.","start":1191.2101,"end":1195.79,"sentiment":"neutral","sentiment_score":0.09079590710726651},{"text":"And then the...","start":1196.4901,"end":1197.6101,"sentiment":"neutral","sentiment_score":-0.027665505806605022},{"text":"My old router also stopped working.","start":1197.6101,"end":1199.93,"sentiment":"neutral","sentiment_score":-0.14668501416842142},{"text":"So I don't think so any issue with router.","start":1199.93,"end":1202.655,"sentiment":"neutral","sentiment_score":-0.1620432304011451}],"sentiment":"neutral","sentiment_score":-0.05815193080343306,"num_words":32,"start":1189.6901,"end":1202.655},{"sentences":[{"text":"At at my end, I don't know the IT, but...","start":1202.795,"end":1205.6151,"sentiment":"neutral","sentiment_score":-0.12061495706439018},{"text":"Yeah.","start":1205.915,"end":1206.415,"sentiment":"neutral","sentiment_score":-0.034636057913303375},{"text":"All routers.","start":1229.5249,"end":1230.1649,"sentiment":"neutral","sentiment_score":-0.032024867832660675},{"text":"So you see nothing with the changing as well?","start":1230.1649,"end":1233.705,"sentiment":"neutral","sentiment_score":-0.04979695648782783},{"text":"What about...","start":1236.725,"end":1237.445,"sentiment":"neutral","sentiment_score":-0.09549199044704437}],"sentiment":"neutral","sentiment_score":-0.08099966472946107,"num_words":24,"start":1202.795,"end":1237.445},{"sentences":[{"text":"I just changed the port and everything.","start":1237.445,"end":1239.465,"sentiment":"neutral","sentiment_score":-0.12541781472308294},{"text":"You don't want me to try or something like that?","start":1239.845,"end":1243.13,"sentiment":"neutral","sentiment_score":-0.1619534432888031},{"text":"Okay.","start":1248.63,"end":1249.03,"sentiment":"neutral","sentiment_score":0.015495363622903824},{"text":"Okay.","start":1249.03,"end":1249.53,"sentiment":"neutral","sentiment_score":0.042190708220005035},{"text":"Yeah.","start":1252.87,"end":1253.37,"sentiment":"neutral","sentiment_score":0.010722575709223747}],"sentiment":"neutral","sentiment_score":-0.12145252441987395,"num_words":20,"start":1237.445,"end":1253.37},{"sentences":[{"text":"Yeah.","start":1253.51,"end":1253.75,"sentiment":"neutral","sentiment_score":0.008583037182688713},{"text":"Yeah.","start":1253.75,"end":1253.91,"sentiment":"neutral","sentiment_score":0.0010123830288648603},{"text":"Yeah.","start":1253.91,"end":1254.41,"sentiment":"neutral","sentiment_score":-0.020209020003676414},{"text":"Yes.","start":1256.385,"end":1256.885,"sentiment":"neutral","sentiment_score":-0.04608792066574097},{"text":"Yes.","start":1270.8099,"end":1271.1299,"sentiment":"neutral","sentiment_score":0.009818285703659058}],"sentiment":"neutral","sentiment_score":-0.00937664695084095,"num_words":5,"start":1253.51,"end":1271.1299},{"sentences":[{"text":"Sure.","start":1271.1299,"end":1271.6299,"sentiment":"neutral","sentiment_score":0.025371406227350235},{"text":"Okay.","start":1276.09,"end":1276.59,"sentiment":"neutral","sentiment_score":0.01739046350121498},{"text":"Okay.","start":1277.1299,"end":1277.6299,"sentiment":"neutral","sentiment_score":0.017818419262766838},{"text":"Right?","start":1283.0499,"end":1283.2899,"sentiment":"neutral","sentiment_score":-0.0021658772602677345},{"text":"Okay.","start":1283.2899,"end":1283.7899,"sentiment":"neutral","sentiment_score":-0.0038287071511149406}],"sentiment":"neutral","sentiment_score":0.010917140915989876,"num_words":5,"start":1271.1299,"end":1283.7899},{"sentences":[{"text":"Yep.","start":1284.715,"end":1285.215,"sentiment":"neutral","sentiment_score":0.01846732757985592},{"text":"Sure.","start":1285.595,"end":1285.995,"sentiment":"neutral","sentiment_score":0.01620028354227543},{"text":"Not the yellow one.","start":1285.995,"end":1287.1349,"sentiment":"neutral","sentiment_score":-0.03132572304457426},{"text":"But before it was...","start":1289.6749,"end":1291.2949,"sentiment":"neutral","sentiment_score":-0.04009209806099534},{"text":"I was using a yellow one.","start":1291.5149,"end":1293.2949,"sentiment":"neutral","sentiment_score":-0.04748610034584999}],"sentiment":"neutral","sentiment_score":-0.03349501721095294,"num_words":16,"start":1284.715,"end":1293.2949},{"sentences":[{"text":"Yeah.","start":1294.715,"end":1295.0349,"sentiment":"neutral","sentiment_score":-0.021506574004888535},{"text":"Mine one.","start":1295.0349,"end":1295.9349,"sentiment":"neutral","sentiment_score":-0.04544535465538502},{"text":"And there's a lot of things that I had due to Internet.","start":1300.29,"end":1306.15,"sentiment":"neutral","sentiment_score":-0.12520429181555906},{"text":"So many things.","start":1306.93,"end":1307.8099,"sentiment":"neutral","sentiment_score":-0.12157881259918213},{"text":"My work has been stopped.","start":1307.8099,"end":1309.27,"sentiment":"neutral","sentiment_score":-0.23913130462169646}],"sentiment":"neutral","sentiment_score":-0.13805398895688678,"num_words":23,"start":1294.715,"end":1309.27},{"sentences":[{"text":"Yeah.","start":1324.0651,"end":1324.305,"sentiment":"neutral","sentiment_score":-0.041360922157764435},{"text":"I just plugged in now, so maybe it will take it.","start":1324.305,"end":1327.65,"sentiment":"neutral","sentiment_score":0.15794599462639203},{"text":"Do you want my router picture?","start":1332.29,"end":1334.31,"sentiment":"neutral","sentiment_score":0.04249990110596021},{"text":"In the...","start":1343.395,"end":1344.195,"sentiment":"neutral","sentiment_score":0.005977372173219919},{"text":"Yeah.","start":1344.195,"end":1344.675,"sentiment":"neutral","sentiment_score":0.05780057609081268}],"sentiment":"neutral","sentiment_score":0.09622855932407436,"num_words":21,"start":1324.0651,"end":1344.675},{"sentences":[{"text":"I'm using Aussie diopter here.","start":1344.675,"end":1346.355,"sentiment":"neutral","sentiment_score":0.08034107536077499},{"text":"So this has LAN port and then WAN means sign is Internet sign.","start":1346.355,"end":1356.58,"sentiment":"neutral","sentiment_score":0.03830237321269054},{"text":"Yeah.","start":1356.58,"end":1356.8999,"sentiment":"neutral","sentiment_score":0.04945065826177597},{"text":"It's a blue.","start":1356.8999,"end":1357.46,"sentiment":"neutral","sentiment_score":0.038764668007691704},{"text":"Yeah.","start":1357.46,"end":1357.62,"sentiment":"neutral","sentiment_score":0.03468509763479233}],"sentiment":"neutral","sentiment_score":0.047828956021238926,"num_words":23,"start":1344.675,"end":1357.62},{"sentences":[{"text":"Before I used...","start":1357.62,"end":1358.6799,"sentiment":"neutral","sentiment_score":0.01248991023749113},{"text":"Usually, I used to.","start":1359.46,"end":1360.84,"sentiment":"neutral","sentiment_score":0.012087439885362983},{"text":"I'll send you the picture so it will be easy for you.","start":1361.7,"end":1364.5199,"sentiment":"neutral","sentiment_score":0.2946614796916644},{"text":"No worries.","start":1367.7799,"end":1368.375,"sentiment":"neutral","sentiment_score":0.24220304191112518},{"text":"Yeah.","start":1387.38,"end":1387.54,"sentiment":"neutral","sentiment_score":0.15167704224586487}],"sentiment":"neutral","sentiment_score":0.19353819875554604,"num_words":22,"start":1357.62,"end":1387.54},{"sentences":[{"text":"I have to to be sent and delivered here.","start":1387.54,"end":1390.92,"sentiment":"neutral","sentiment_score":0.10132984237538444},{"text":"Yeah.","start":1400.135,"end":1400.375,"sentiment":"neutral","sentiment_score":0.034312956035137177},{"text":"I already connected.","start":1400.375,"end":1401.675,"sentiment":"neutral","sentiment_score":0.04989592730998993},{"text":"I've connected already.","start":1402.375,"end":1403.415,"sentiment":"neutral","sentiment_score":0.04109087213873863},{"text":"This is my own router.","start":1403.415,"end":1404.875,"sentiment":"neutral","sentiment_score":0.04978885129094124}],"sentiment":"neutral","sentiment_score":0.06991362820068996,"num_words":21,"start":1387.54,"end":1404.875},{"sentences":[{"text":"And I'm saying...","start":1405.7351,"end":1406.9551,"sentiment":"neutral","sentiment_score":0.038918631772200264},{"text":"Yeah.","start":1411.3351,"end":1411.5751,"sentiment":"neutral","sentiment_score":0.08170828223228455},{"text":"Sure.","start":1411.5751,"end":1412.0751,"sentiment":"neutral","sentiment_score":0.13922861218452454},{"text":"Alright.","start":1414.77,"end":1415.27,"sentiment":"neutral","sentiment_score":0.24598240852355957},{"text":"And I'm sending you the router front picture as well.","start":1419.49,"end":1424.07,"sentiment":"neutral","sentiment_score":0.1775856077671051}],"sentiment":"neutral","sentiment_score":0.14747070474550128,"num_words":16,"start":1405.7351,"end":1424.07},{"sentences":[{"text":"Yes.","start":1449.16,"end":1449.66,"sentiment":"neutral","sentiment_score":0.09674978256225586},{"text":"So the light five z, two z, and Internet sign light and power as I send it to you, the picture.","start":1450.28,"end":1458.885,"sentiment":"neutral","sentiment_score":0.08702096130166735},{"text":"Hello?","start":1465.5,"end":1466.0,"sentiment":"neutral","sentiment_score":0.02907000668346882},{"text":"Yeah.","start":1470.54,"end":1470.9401,"sentiment":"neutral","sentiment_score":0.017763424664735794},{"text":"So all light is on except LAN.","start":1470.9401,"end":1473.2001,"sentiment":"neutral","sentiment_score":-0.014558762045843261}],"sentiment":"neutral","sentiment_score":0.060293937642728127,"num_words":31,"start":1449.16,"end":1473.2001},{"sentences":[{"text":"I'll check.","start":1478.8601,"end":1479.52,"sentiment":"neutral","sentiment_score":-0.007060023723170161},{"text":"It's connected, but I don't know Internet is working or not.","start":1491.9,"end":1502.0,"sentiment":"neutral","sentiment_score":-0.10314662585204298},{"text":"It's connected.","start":1563.3401,"end":1564.0801,"sentiment":"neutral","sentiment_score":-0.07206227630376816},{"text":"But it's saying no Internet connection.","start":1572.255,"end":1574.2749,"sentiment":"neutral","sentiment_score":-0.12875104074676832},{"text":"Okay.","start":1586.5701,"end":1587.0701,"sentiment":"neutral","sentiment_score":-0.0015026424080133438}],"sentiment":"neutral","sentiment_score":-0.09394847142340784,"num_words":22,"start":1478.8601,"end":1587.0701},{"sentences":[{"text":"Okay.","start":1589.13,"end":1589.63,"sentiment":"neutral","sentiment_score":0.029176635667681698},{"text":"Let me get the key.","start":1589.6901,"end":1591.15,"sentiment":"neutral","sentiment_score":0.03995761945843697},{"text":"How many seconds?","start":1614.73,"end":1615.71,"sentiment":"neutral","sentiment_score":0.05347675705949465},{"text":"Okay.","start":1620.575,"end":1621.075,"sentiment":"neutral","sentiment_score":0.04859747737646103},{"text":"I'm not sure.","start":1628.175,"end":1629.155,"sentiment":"neutral","sentiment_score":-0.05582758535941442}],"sentiment":"neutral","sentiment_score":0.020808440418197557,"num_words":13,"start":1589.13,"end":1629.155},{"sentences":[{"text":"1415, sixteen, seventeen, 18, 19, 20, 21, 22, 23, 24, 25, twenty six, twenty seven, twenty eight, twenty nine, thirty.","start":1645.815,"end":1665.52,"sentiment":"neutral","sentiment_score":0.006799162086099386},{"text":"So at the moment, power light's blinking.","start":1676.165,"end":1678.665,"sentiment":"neutral","sentiment_score":-0.004322778832699571},{"text":"Can I put you a few second hold?","start":1690.6101,"end":1693.67,"sentiment":"neutral","sentiment_score":0.020091678947210312},{"text":"I'm getting my employer numb...","start":1694.13,"end":1695.9701,"sentiment":"neutral","sentiment_score":0.0038278263062238695},{"text":"Phone.","start":1695.9701,"end":1696.4701,"sentiment":"neutral","sentiment_score":0.01318347454071045}],"sentiment":"neutral","sentiment_score":0.007287312866892756,"num_words":41,"start":1645.815,"end":1696.4701},{"sentences":[{"text":"Thank you for your patience.","start":1733.835,"end":1735.295,"sentiment":"positive","sentiment_score":0.49382529854774476},{"text":"This is still blinking power button only.","start":1735.755,"end":1738.415,"sentiment":"neutral","sentiment_score":0.08219093403645925},{"text":"So you don't see any issue with you don't see any issue with my account in your system?","start":1743.57,"end":1750.3099,"sentiment":"neutral","sentiment_score":-0.07554349655078517},{"text":"But it's a message saying server issues from your remote something like that.","start":1755.2151,"end":1760.415,"sentiment":"neutral","sentiment_score":-0.0852741957283937},{"text":"I don't know what that mean.","start":1760.415,"end":1761.795,"sentiment":"neutral","sentiment_score":-0.18066509813070297}],"sentiment":"neutral","sentiment_score":-0.010364796738235317,"num_words":49,"start":1733.835,"end":1761.795},{"sentences":[{"text":"Yeah.","start":1778.4,"end":1778.88,"sentiment":"neutral","sentiment_score":-0.02055400423705578},{"text":"It wasn't the issue or any...","start":1778.88,"end":1780.82,"sentiment":"neutral","sentiment_score":-0.046973868583639465},{"text":"No.","start":1781.2,"end":1781.6799,"sentiment":"neutral","sentiment_score":-0.16869959235191345},{"text":"It's still blinking.","start":1781.6799,"end":1784.245,"sentiment":"neutral","sentiment_score":-0.19807871182759604},{"text":"I don't know what's wrong with the power.","start":1784.245,"end":1785.865,"sentiment":"neutral","sentiment_score":-0.267214123159647}],"sentiment":"neutral","sentiment_score":-0.16858136467635632,"num_words":19,"start":1778.4,"end":1785.865},{"sentences":[{"text":"It's still power, but...","start":1788.885,"end":1790.025,"sentiment":"neutral","sentiment_score":-0.03379374276846647},{"text":"Yeah.","start":1791.205,"end":1791.705,"sentiment":"neutral","sentiment_score":-0.04637712240219116},{"text":"Only power light is blinking.","start":1793.205,"end":1795.0651,"sentiment":"neutral","sentiment_score":-0.06645033806562424},{"text":"Other light is still.","start":1796.165,"end":1797.465,"sentiment":"neutral","sentiment_score":-0.07012286223471165},{"text":"Interesting.","start":1822.505,"end":1823.005,"sentiment":"neutral","sentiment_score":-0.08118739724159241}],"sentiment":"neutral","sentiment_score":-0.05836550866564115,"num_words":15,"start":1788.885,"end":1823.005},{"sentences":[{"text":"Wasn't take so long.","start":1823.225,"end":1824.845,"sentiment":"neutral","sentiment_score":-0.1671881340444088},{"text":"But it's taking long.","start":1825.08,"end":1827.1,"sentiment":"neutral","sentiment_score":-0.22146152332425117},{"text":"It's taking long.","start":1876.9651,"end":1877.925,"sentiment":"neutral","sentiment_score":-0.18844767908255258},{"text":"I see.","start":1877.925,"end":1878.485,"sentiment":"neutral","sentiment_score":-0.06430998258292675},{"text":"It's power light only blinking.","start":1878.485,"end":1880.505,"sentiment":"neutral","sentiment_score":-0.06881855577230453}],"sentiment":"neutral","sentiment_score":-0.14403635615275967,"num_words":18,"start":1823.225,"end":1880.505},{"sentences":[{"text":"No.","start":1882.245,"end":1882.5651,"sentiment":"neutral","sentiment_score":-0.13572682440280914},{"text":"The light hasn't turned on.","start":1882.5651,"end":1884.1051,"sentiment":"neutral","sentiment_score":-0.15488336086273194},{"text":"Oh, I don't know what's wrong.","start":1953.6349,"end":1955.075,"sentiment":"neutral","sentiment_score":-0.15644832203785577},{"text":"It's still the power light blinking.","start":1955.075,"end":1957.095,"sentiment":"neutral","sentiment_score":-0.11870251720150311},{"text":"Can I turn off the router and turn on?","start":1957.315,"end":1959.2549,"sentiment":"neutral","sentiment_score":-0.060562486863798566}],"sentiment":"neutral","sentiment_score":-0.11504114984914109,"num_words":27,"start":1882.245,"end":1959.2549},{"sentences":[{"text":"Wasn't happened before.","start":1963.315,"end":1964.355,"sentiment":"neutral","sentiment_score":-0.09780679643154144},{"text":"It's supposed to be quicker.","start":1964.355,"end":1965.735,"sentiment":"neutral","sentiment_score":-0.054240071773529054},{"text":"Yeah.","start":2075.755,"end":2075.9949,"sentiment":"neutral","sentiment_score":-0.013972094282507896},{"text":"It's turned on all the light here now.","start":2075.9949,"end":2079.04,"sentiment":"neutral","sentiment_score":-0.00737000023946166},{"text":"So you see all these 80.","start":2088.86,"end":2090.54,"sentiment":"neutral","sentiment_score":0.022863968120266993}],"sentiment":"neutral","sentiment_score":-0.021755175462559513,"num_words":23,"start":1963.315,"end":2090.54},{"sentences":[{"text":"Yeah.","start":2090.54,"end":2091.04,"sentiment":"neutral","sentiment_score":0.021138321608304977},{"text":"Okay.","start":2101.9248,"end":2102.325,"sentiment":"neutral","sentiment_score":0.027131646871566772},{"text":"It's connected now.","start":2102.325,"end":2103.2048,"sentiment":"neutral","sentiment_score":0.031160540257891018},{"text":"So I do...","start":2103.2048,"end":2103.6848,"sentiment":"neutral","sentiment_score":-0.0018079740305741632},{"text":"I need to open the browser.","start":2103.6848,"end":2105.305,"sentiment":"neutral","sentiment_score":-0.01438076545794805}],"sentiment":"neutral","sentiment_score":0.0035745053152952877,"num_words":14,"start":2090.54,"end":2105.305},{"sentences":[{"text":"So what's the two one nine two?","start":2111.4202,"end":2114.8801,"sentiment":"neutral","sentiment_score":-0.02137755256678377},{"text":"Let's see here.","start":2116.94,"end":2117.9202,"sentiment":"neutral","sentiment_score":-0.0206081618865331},{"text":"It's wrong.","start":2132.115,"end":2132.147,"sentiment":"neutral","sentiment_score":-0.14713385701179504},{"text":"It's s t t p.","start":2132.147,"end":2133.335,"sentiment":"neutral","sentiment_score":-0.08510959297418594},{"text":"Okay.","start":2140.8699,"end":2141.3699,"sentiment":"neutral","sentiment_score":-0.013574731536209583}],"sentiment":"neutral","sentiment_score":-0.052492098003211946,"num_words":18,"start":2111.4202,"end":2141.3699},{"sentences":[{"text":"S t t p and then double slash.","start":2141.75,"end":2145.45,"sentiment":"neutral","sentiment_score":-0.017504332470707595},{"text":"Yeah.","start":2149.035,"end":2149.535,"sentiment":"neutral","sentiment_score":0.012754350900650024},{"text":"Appear.","start":2152.7148,"end":2153.2148,"sentiment":"neutral","sentiment_score":0.02522682398557663},{"text":"So I received...","start":2153.915,"end":2154.815,"sentiment":"neutral","sentiment_score":0.011056702894469103},{"text":"Welcome to RTTP SP router.","start":2155.515,"end":2158.015,"sentiment":"neutral","sentiment_score":0.15273043811321257}],"sentiment":"neutral","sentiment_score":0.03859826746500201,"num_words":18,"start":2141.75,"end":2158.015},{"sentences":[{"text":"Create a new network and advance it.","start":2158.155,"end":2160.155,"sentiment":"neutral","sentiment_score":0.12889393312590464},{"text":"Create a new network.","start":2160.155,"end":2161.2148,"sentiment":"neutral","sentiment_score":0.07109297998249531},{"text":"Create a new network.","start":2164.9802,"end":2166.2002,"sentiment":"neutral","sentiment_score":0.019334380980581045},{"text":"Then after...","start":2166.34,"end":2167.2402,"sentiment":"neutral","sentiment_score":0.013463585171848536},{"text":"So let's start to detection.","start":2174.5,"end":2175.8801,"sentiment":"neutral","sentiment_score":0.08140358477830886}],"sentiment":"neutral","sentiment_score":0.07717782136222179,"num_words":22,"start":2158.155,"end":2175.8801},{"sentences":[{"text":"It's buffering now.","start":2177.235,"end":2179.495,"sentiment":"neutral","sentiment_score":0.2502017617225647},{"text":"I have awesome here.","start":2185.875,"end":2187.155,"sentiment":"positive","sentiment_score":0.7732342481613159},{"text":"Internet start to detect your connection type auto detection, which is buffering, rounding.","start":2187.155,"end":2193.84,"sentiment":"positive","sentiment_score":0.4040492039460402},{"text":"Yeah.","start":2194.46,"end":2194.7,"sentiment":"neutral","sentiment_score":0.2252468764781952},{"text":"I got it.","start":2194.7,"end":2195.6,"sentiment":"neutral","sentiment_score":0.24627418319384256}],"sentiment":"positive","sentiment_score":0.41917713979880017,"num_words":24,"start":2177.235,"end":2195.6},{"sentences":[{"text":"So I'll send it to your picture.","start":2197.66,"end":2199.36,"sentiment":"neutral","sentiment_score":0.2933937566620963},{"text":"It's gonna be easy for for me as well.","start":2199.5,"end":2202.24,"sentiment":"positive","sentiment_score":0.33588316705491805},{"text":"Sorry.","start":2202.3,"end":2202.54,"sentiment":"neutral","sentiment_score":-0.20345205068588257},{"text":"I'm taking longer.","start":2202.54,"end":2203.5,"sentiment":"negative","sentiment_score":-0.3630247215429942},{"text":"I don't know what's wrong with this Internet.","start":2203.5,"end":2205.26,"sentiment":"neutral","sentiment_score":-0.29395169019699097}],"sentiment":"neutral","sentiment_score":0.051163037972790856,"num_words":28,"start":2197.66,"end":2205.26},{"sentences":[{"text":"All of a sudden, it was working perfectly.","start":2205.26,"end":2207.525,"sentiment":"neutral","sentiment_score":-0.014266806188970804},{"text":"Thank you for your...","start":2209.105,"end":2210.2449,"sentiment":"positive","sentiment_score":0.5198044627904892},{"text":"Yeah.","start":2211.1848,"end":2211.4248,"sentiment":"neutral","sentiment_score":0.28928542137145996},{"text":"Thank you for your patience.","start":2211.4248,"end":2212.865,"sentiment":"positive","sentiment_score":0.39953467845916746},{"text":"Yeah.","start":2212.865,"end":2213.1848,"sentiment":"neutral","sentiment_score":0.13949847221374512}],"sentiment":"neutral","sentiment_score":0.23113372039638067,"num_words":19,"start":2205.26,"end":2213.1848},{"sentences":[{"text":"Can we please check WhatsApp?","start":2213.1848,"end":2215.605,"sentiment":"neutral","sentiment_score":0.08384366631507874},{"text":"So after creating, it says username and password.","start":2222.97,"end":2226.33,"sentiment":"neutral","sentiment_score":0.02213436784222722},{"text":"Same username and password.","start":2226.33,"end":2227.61,"sentiment":"neutral","sentiment_score":0.04021358862519264},{"text":"Right?","start":2227.61,"end":2228.09,"sentiment":"neutral","sentiment_score":0.04850857332348823},{"text":"Alright.","start":2228.09,"end":2228.59,"sentiment":"neutral","sentiment_score":0.08151017874479294}],"sentiment":"neutral","sentiment_score":0.04669296741485596,"num_words":19,"start":2213.1848,"end":2228.59},{"sentences":[{"text":"So 1171@arate8irtel..1171atthe.airda.net.au.","start":2234.345,"end":2252.52,"sentiment":"neutral","sentiment_score":0.05229489132761955},{"text":"First two, I have one two three zero one one seven one.","start":2252.52,"end":2266.3152,"sentiment":"neutral","sentiment_score":0.04144275685151418},{"text":"I'll reset the password.","start":2266.935,"end":2268.475,"sentiment":"neutral","sentiment_score":0.04618800152093172},{"text":"12301171.","start":2270.935,"end":2274.2952,"sentiment":"neutral","sentiment_score":0.03093644604086876},{"text":"Yep.","start":2274.2952,"end":2274.63,"sentiment":"neutral","sentiment_score":0.04641580581665039}],"sentiment":"neutral","sentiment_score":0.04320035614073277,"num_words":20,"start":2234.345,"end":2274.63},{"sentences":[{"text":"And after the next...","start":2274.63,"end":2283.19,"sentiment":"neutral","sentiment_score":0.011204434558749199},{"text":"And then it's saying assign your network SSID means the Wi Fi name.","start":2283.19,"end":2290.105,"sentiment":"neutral","sentiment_score":0.010125087001002751},{"text":"Okay.","start":2297.285,"end":2297.785,"sentiment":"neutral","sentiment_score":0.003020843490958214},{"text":"It says need to press.","start":2300.645,"end":2304.22,"sentiment":"neutral","sentiment_score":0.006867887824773789},{"text":"But I'll quickly write it down then.","start":2307.48,"end":2309.5,"sentiment":"neutral","sentiment_score":0.012550356066120523}],"sentiment":"neutral","sentiment_score":0.010055221477523446,"num_words":30,"start":2274.63,"end":2309.5},{"sentences":[{"text":"And what I'll do, and I'll put the password...","start":2311.1602,"end":2315.74,"sentiment":"neutral","sentiment_score":0.041601888835430145},{"text":"Wi Fi password.","start":2315.8,"end":2316.7,"sentiment":"neutral","sentiment_score":0.059721299757560097},{"text":"Won't be long.","start":2319.665,"end":2324.1116,"sentiment":"neutral","sentiment_score":0.12188530961672465},{"text":"Yeah.","start":2325.585,"end":2325.905,"sentiment":"neutral","sentiment_score":0.0943695455789566},{"text":"Sure.","start":2325.905,"end":2326.385,"sentiment":"neutral","sentiment_score":0.09641581773757936}],"sentiment":"neutral","sentiment_score":0.06529542299754479,"num_words":17,"start":2311.1602,"end":2326.385},{"sentences":[{"text":"Sure.","start":2326.385,"end":2326.885,"sentiment":"neutral","sentiment_score":0.07602483779191971},{"text":"Yeah.","start":2336.77,"end":2337.09,"sentiment":"neutral","sentiment_score":0.026577917858958244},{"text":"I said it's the same one here.","start":2337.09,"end":2339.41,"sentiment":"neutral","sentiment_score":0.020555009001067708},{"text":"So it says router logging name.","start":2339.41,"end":2341.51,"sentiment":"neutral","sentiment_score":0.008626008251061043},{"text":"So what I need to put here?","start":2343.57,"end":2346.07,"sentiment":"neutral","sentiment_score":0.008404538168438844}],"sentiment":"neutral","sentiment_score":0.016230710697445003,"num_words":22,"start":2326.385,"end":2346.07},{"sentences":[{"text":"Yeah.","start":2350.035,"end":2350.535,"sentiment":"neutral","sentiment_score":0.007287571206688881},{"text":"The Wi Fi name I did, and after pressing next, it came like this.","start":2352.275,"end":2356.595,"sentiment":"neutral","sentiment_score":0.004035859368741512},{"text":"Let me send you the picture.","start":2356.595,"end":2358.135,"sentiment":"neutral","sentiment_score":0.02604034325728814},{"text":"There is no escape option.","start":2363.3599,"end":2364.9,"sentiment":"neutral","sentiment_score":-0.1403073787689209},{"text":"So what I'll do, I'll put it out the name of something like admin or something like that.","start":2366.0,"end":2370.3398,"sentiment":"neutral","sentiment_score":0.004310305540760358}],"sentiment":"neutral","sentiment_score":-0.009179993913593617,"num_words":44,"start":2350.035,"end":2370.3398},{"sentences":[{"text":"Username or Yeah.","start":2370.88,"end":2393.32,"sentiment":"neutral","sentiment_score":0.016818191545705},{"text":"Yeah.","start":2393.32,"end":2393.56,"sentiment":"neutral","sentiment_score":0.030383065342903137},{"text":"Yeah.","start":2393.56,"end":2393.8,"sentiment":"neutral","sentiment_score":0.018510736525058743},{"text":"So I put I put it...","start":2393.8,"end":2396.26,"sentiment":"neutral","sentiment_score":-0.0014107526900867622},{"text":"Yeah.","start":2396.28,"end":2396.6,"sentiment":"neutral","sentiment_score":0.015004504472017288}],"sentiment":"neutral","sentiment_score":0.0088240304030478,"num_words":12,"start":2370.88,"end":2396.6},{"sentences":[{"text":"Yeah.","start":2396.6,"end":2396.84,"sentiment":"neutral","sentiment_score":0.02159969136118889},{"text":"So I did that.","start":2396.84,"end":2397.8,"sentiment":"neutral","sentiment_score":0.03888613823801279},{"text":"Yeah.","start":2397.8,"end":2398.3,"sentiment":"neutral","sentiment_score":0.02329520508646965},{"text":"It's buffering.","start":2434.5752,"end":2435.375,"sentiment":"neutral","sentiment_score":0.007616051472723484},{"text":"It's processing.","start":2435.375,"end":2436.7551,"sentiment":"neutral","sentiment_score":0.0006532917614094913}],"sentiment":"neutral","sentiment_score":0.021697813586797565,"num_words":10,"start":2396.6,"end":2436.7551},{"sentences":[{"text":"Yeah.","start":2437.215,"end":2437.715,"sentiment":"neutral","sentiment_score":0.05376201122999191},{"text":"It's still buffering.","start":2515.04,"end":2516.18,"sentiment":"neutral","sentiment_score":0.03635989874601364},{"text":"Can you check one photo that I have sent?","start":2573.58,"end":2576.56,"sentiment":"neutral","sentiment_score":0.036721639749076634},{"text":"When I placed the next next button, it's buffering.","start":2578.62,"end":2583.5752,"sentiment":"neutral","sentiment_score":0.09090220534967051},{"text":"And then it appear appears on the sponsor, something like that.","start":2587.635,"end":2592.435,"sentiment":"neutral","sentiment_score":0.023027627644213764}],"sentiment":"neutral","sentiment_score":0.04741697628615481,"num_words":33,"start":2437.215,"end":2592.435},{"sentences":[{"text":"And I choose.","start":2592.435,"end":2593.415,"sentiment":"neutral","sentiment_score":0.02590322991212209},{"text":"Yeah.","start":2598.1099,"end":2598.43,"sentiment":"neutral","sentiment_score":0.03597888723015785},{"text":"It's connect.","start":2598.43,"end":2599.17,"sentiment":"neutral","sentiment_score":0.028724719770252705},{"text":"Yeah.","start":2599.47,"end":2599.71,"sentiment":"neutral","sentiment_score":0.043619513511657715},{"text":"It's connected.","start":2599.71,"end":2600.45,"sentiment":"neutral","sentiment_score":0.042475391179323196}],"sentiment":"neutral","sentiment_score":0.03330092359748152,"num_words":9,"start":2592.435,"end":2600.45},{"sentences":[{"text":"Wait here.","start":2610.965,"end":2611.785,"sentiment":"neutral","sentiment_score":-0.01464025815948844},{"text":"I clicked.","start":2612.245,"end":2612.995,"sentiment":"neutral","sentiment_score":-0.014391661621630192},{"text":"It's still happening.","start":2641.635,"end":2644.455,"sentiment":"neutral","sentiment_score":-0.14900293946266174},{"text":"I don't know what's wrong.","start":2644.5151,"end":2645.735,"sentiment":"neutral","sentiment_score":-0.2980859398841858},{"text":"It's still buffering.","start":2653.5552,"end":2654.5151,"sentiment":"neutral","sentiment_score":-0.1609056144952774}],"sentiment":"neutral","sentiment_score":-0.1652146133904656,"num_words":15,"start":2610.965,"end":2654.5151},{"sentences":[{"text":"Yeah.","start":2654.5151,"end":2654.94,"sentiment":"neutral","sentiment_score":-0.11563849449157716},{"text":"It's saying again unresponsive.","start":2661.42,"end":2663.28,"sentiment":"neutral","sentiment_score":-0.2821582965552807},{"text":"You can wait for it to become a responsive or exit the page again.","start":2663.5798,"end":2666.96,"sentiment":"neutral","sentiment_score":-0.2280841970017978},{"text":"Yeah.","start":2675.705,"end":2676.185,"sentiment":"neutral","sentiment_score":-0.00532572902739048},{"text":"Yeah.","start":2676.185,"end":2676.685,"sentiment":"neutral","sentiment_score":-0.00403275340795517}],"sentiment":"neutral","sentiment_score":-0.2117528057701531,"num_words":21,"start":2654.5151,"end":2676.685},{"sentences":[{"text":"A d m I n.","start":2678.425,"end":2680.125,"sentiment":"neutral","sentiment_score":-0.004640089906752109},{"text":"Yeah.","start":2763.5898,"end":2764.0698,"sentiment":"neutral","sentiment_score":-0.00025406014174222946},{"text":"It's doing...","start":2764.0698,"end":2764.71,"sentiment":"neutral","sentiment_score":-0.009873215574771166},{"text":"It's saying log in the router.","start":2764.71,"end":2766.41,"sentiment":"neutral","sentiment_score":-0.016637041233479977},{"text":"Yep.","start":2786.305,"end":2786.805,"sentiment":"neutral","sentiment_score":0.0043533919379115105}],"sentiment":"neutral","sentiment_score":-0.009244653085867563,"num_words":15,"start":2678.425,"end":2786.805},{"sentences":[{"text":"Yeah.","start":2805.025,"end":2805.345,"sentiment":"neutral","sentiment_score":0.08526338636875153},{"text":"It's worked.","start":2805.345,"end":2806.165,"sentiment":"neutral","sentiment_score":0.13022275641560555},{"text":"And it's again, it's up It's again, create a new network.","start":2810.9448,"end":2815.1401,"sentiment":"neutral","sentiment_score":-0.01932822489602999},{"text":"Sorry?","start":2831.355,"end":2831.755,"sentiment":"neutral","sentiment_score":-0.06070899963378906},{"text":"No.","start":2831.755,"end":2831.995,"sentiment":"neutral","sentiment_score":-0.13705962896347046}],"sentiment":"neutral","sentiment_score":-0.0040418877033516765,"num_words":16,"start":2805.025,"end":2831.995},{"sentences":[{"text":"It's saying a new one.","start":2831.995,"end":2834.175,"sentiment":"neutral","sentiment_score":-0.0995024397969246},{"text":"Yeah.","start":2837.435,"end":2837.755,"sentiment":"neutral","sentiment_score":-0.04073448479175568},{"text":"Yeah.","start":2837.755,"end":2838.155,"sentiment":"neutral","sentiment_score":-0.04910270869731903},{"text":"Not existing.","start":2838.155,"end":2838.895,"sentiment":"neutral","sentiment_score":-0.07347224652767181},{"text":"So...","start":2839.8801,"end":2840.2,"sentiment":"neutral","sentiment_score":-0.05454784631729126}],"sentiment":"neutral","sentiment_score":-0.07888417318463326,"num_words":10,"start":2831.995,"end":2840.2},{"sentences":[{"text":"Yeah.","start":2840.2,"end":2840.6,"sentiment":"neutral","sentiment_score":-0.03173377364873886},{"text":"So, again, I appear, like, you know, p p...","start":2840.6,"end":2844.86,"sentiment":"neutral","sentiment_score":-0.026337388075060315},{"text":"POE.","start":2845.08,"end":2845.58,"sentiment":"neutral","sentiment_score":-0.02825896069407463},{"text":"And then I can see the previous username and password is still here.","start":2846.9202,"end":2851.82,"sentiment":"neutral","sentiment_score":-0.007602826047402162},{"text":"So I'm going to the next.","start":2855.195,"end":2857.215,"sentiment":"neutral","sentiment_score":0.013320340464512507}],"sentiment":"neutral","sentiment_score":-0.01053146409491698,"num_words":30,"start":2840.2,"end":2857.215},{"sentences":[{"text":"And then same Wi Fi name and password appeared here.","start":2858.475,"end":2861.615,"sentiment":"neutral","sentiment_score":0.014015837851911784},{"text":"I apply.","start":2861.675,"end":2862.415,"sentiment":"neutral","sentiment_score":0.1061052680015564},{"text":"Yeah.","start":2866.71,"end":2866.95,"sentiment":"neutral","sentiment_score":0.28805047273635864},{"text":"Now this time it's worked.","start":2866.95,"end":2868.57,"sentiment":"positive","sentiment_score":0.416192227602005},{"text":"Yeah.","start":2871.79,"end":2872.29,"sentiment":"positive","sentiment_score":0.6131196022033691}],"sentiment":"neutral","sentiment_score":0.17550000670905175,"num_words":19,"start":2858.475,"end":2872.29},{"sentences":[{"text":"So it's created.","start":2875.51,"end":2876.49,"sentiment":"positive","sentiment_score":0.5134089191754659},{"text":"I will send it to the picture.","start":2876.79,"end":2878.49,"sentiment":"neutral","sentiment_score":0.23768316209316254},{"text":"Okay.","start":2929.32,"end":2929.82,"sentiment":"neutral","sentiment_score":0.011637626215815544},{"text":"The yellow one.","start":2932.92,"end":2933.88,"sentiment":"neutral","sentiment_score":0.0054461415857076645},{"text":"Right?","start":2933.88,"end":2934.38,"sentiment":"neutral","sentiment_score":0.012571152299642565}],"sentiment":"neutral","sentiment_score":0.2163037396967411,"num_words":15,"start":2875.51,"end":2934.38},{"sentences":[{"text":"Connected with a locator.","start":2981.395,"end":2983.94,"sentiment":"neutral","sentiment_score":0.02655314700677991},{"text":"From router?","start":3008.84,"end":3011.02,"sentiment":"neutral","sentiment_score":0.005724150221794844},{"text":"So you mean old router feature you want?","start":3015.32,"end":3018.3801,"sentiment":"neutral","sentiment_score":-0.029167036060243845},{"text":"I don't know.","start":3019.16,"end":3020.06,"sentiment":"neutral","sentiment_score":-0.08633286009232204},{"text":"Okay.","start":3025.015,"end":3025.335,"sentiment":"neutral","sentiment_score":0.0036882497370243073}],"sentiment":"neutral","sentiment_score":-0.020610318363954622,"num_words":18,"start":2981.395,"end":3025.335},{"sentences":[{"text":"Is it...","start":3025.335,"end":3033.9949,"sentiment":"neutral","sentiment_score":-0.008264151401817799},{"text":"No.","start":3034.2148,"end":3034.4548,"sentiment":"neutral","sentiment_score":-0.1017560213804245},{"text":"It is still connected.","start":3034.4548,"end":3035.6748,"sentiment":"neutral","sentiment_score":-0.0781522523611784},{"text":"It's connected with the Wi Fi.","start":3038.72,"end":3041.14,"sentiment":"neutral","sentiment_score":-0.03456265665590763},{"text":"And do you mean inside the router?","start":3041.92,"end":3045.46,"sentiment":"neutral","sentiment_score":-0.031347429379820824}],"sentiment":"neutral","sentiment_score":-0.04288506396114826,"num_words":20,"start":3025.335,"end":3045.46},{"sentences":[{"text":"Okay.","start":3051.5952,"end":3051.8352,"sentiment":"neutral","sentiment_score":0.0011596661061048508},{"text":"You want the picture.","start":3051.8352,"end":3052.7952,"sentiment":"neutral","sentiment_score":-0.0009908629581332207},{"text":"Right?","start":3052.7952,"end":3053.2952,"sentiment":"neutral","sentiment_score":0.00010352861136198044},{"text":"Oh, okay.","start":3065.85,"end":3066.51,"sentiment":"neutral","sentiment_score":-0.009962756652384996},{"text":"So which option do I need to check-in the...","start":3069.37,"end":3071.9302,"sentiment":"neutral","sentiment_score":-0.0260484189622932}],"sentiment":"neutral","sentiment_score":-0.015121267122380874,"num_words":17,"start":3051.5952,"end":3071.9302},{"sentences":[{"text":"Inside the router?","start":3071.9302,"end":3072.9902,"sentiment":"neutral","sentiment_score":-0.02381672089298566},{"text":"Wireless?","start":3075.77,"end":3076.27,"sentiment":"neutral","sentiment_score":-0.016379274427890778},{"text":"Okay.","start":3081.125,"end":3081.625,"sentiment":"neutral","sentiment_score":-0.004703842103481293},{"text":"Yeah.","start":3087.125,"end":3087.445,"sentiment":"neutral","sentiment_score":-0.004055557306855917},{"text":"So double...","start":3087.445,"end":3088.5051,"sentiment":"neutral","sentiment_score":-0.0053548612631857395}],"sentiment":"neutral","sentiment_score":-0.013412319880444556,"num_words":8,"start":3071.9302,"end":3088.5051},{"sentences":[{"text":"Inserted into one.","start":3088.725,"end":3089.925,"sentiment":"neutral","sentiment_score":-0.002090906025841832},{"text":"Yeah.","start":3089.925,"end":3090.425,"sentiment":"neutral","sentiment_score":0.008013986051082611},{"text":"One means a blue color.","start":3091.365,"end":3092.805,"sentiment":"neutral","sentiment_score":0.005006236210465431},{"text":"Right?","start":3092.805,"end":3093.3,"sentiment":"neutral","sentiment_score":-0.0022379811853170395},{"text":"And so it's already in in...","start":3096.82,"end":3098.68,"sentiment":"neutral","sentiment_score":-0.016164651606231928}],"sentiment":"neutral","sentiment_score":-0.004528340112301521,"num_words":16,"start":3088.725,"end":3098.68},{"sentences":[{"text":"No.","start":3101.62,"end":3101.86,"sentiment":"neutral","sentiment_score":-0.1010795533657074},{"text":"I don't know what I'm trying to say.","start":3101.86,"end":3103.8,"sentiment":"neutral","sentiment_score":-0.10684809181839228},{"text":"But cable is already here inside the.","start":3104.02,"end":3106.9202,"sentiment":"neutral","sentiment_score":-0.07596539280244283},{"text":"Yes.","start":3110.845,"end":3111.345,"sentiment":"neutral","sentiment_score":-0.004863392561674118},{"text":"It's the front front side.","start":3118.285,"end":3119.885,"sentiment":"neutral","sentiment_score":-0.01140149924904108}],"sentiment":"neutral","sentiment_score":-0.07043149665167386,"num_words":22,"start":3101.62,"end":3119.885},{"sentences":[{"text":"You mean light is blinking.","start":3119.885,"end":3121.9648,"sentiment":"neutral","sentiment_score":-0.11416679918766022},{"text":"You mean?","start":3121.9648,"end":3122.625,"sentiment":"neutral","sentiment_score":-0.10512044280767442},{"text":"In the laptop.","start":3126.1301,"end":3127.11,"sentiment":"neutral","sentiment_score":-0.03605739027261734},{"text":"Okay.","start":3127.25,"end":3127.75,"sentiment":"neutral","sentiment_score":-0.014987925067543983},{"text":"In the laptop, I'm sending you the picture what I can see now.","start":3129.09,"end":3134.07,"sentiment":"neutral","sentiment_score":0.004872287981785261}],"sentiment":"neutral","sentiment_score":-0.035037301403159894,"num_words":24,"start":3119.885,"end":3134.07},{"sentences":[{"text":"No.","start":3144.015,"end":3144.175,"sentiment":"negative","sentiment_score":-0.34806573390960693},{"text":"I can't see here any option.","start":3144.175,"end":3145.875,"sentiment":"negative","sentiment_score":-0.36531539012988407},{"text":"I just send it to you, the pizza, if you can see.","start":3146.655,"end":3149.315,"sentiment":"neutral","sentiment_score":0.0606101198742787},{"text":"Yeah.","start":3151.6702,"end":3152.07,"sentiment":"neutral","sentiment_score":0.018824703991413116},{"text":"W.","start":3152.07,"end":3152.57,"sentiment":"neutral","sentiment_score":0.01930435001850128}],"sentiment":"neutral","sentiment_score":-0.08450036105655488,"num_words":21,"start":3144.015,"end":3152.57},{"sentences":[{"text":"W a n.","start":3156.31,"end":3157.85,"sentiment":"neutral","sentiment_score":0.012002305748562017},{"text":"What is w n.","start":3166.2302,"end":3168.095,"sentiment":"neutral","sentiment_score":0.009663213859312236},{"text":"Yeah.","start":3168.555,"end":3168.955,"sentiment":"neutral","sentiment_score":0.012954819947481155},{"text":"Yeah.","start":3168.955,"end":3169.195,"sentiment":"neutral","sentiment_score":0.013700545765459538},{"text":"Yeah.","start":3169.195,"end":3169.695,"sentiment":"neutral","sentiment_score":0.01098892092704773}],"sentiment":"neutral","sentiment_score":0.011230405932292343,"num_words":10,"start":3156.31,"end":3169.695},{"sentences":[{"text":"Yeah.","start":3169.835,"end":3169.915,"sentiment":"neutral","sentiment_score":0.011766146868467333},{"text":"W N.","start":3169.915,"end":3170.715,"sentiment":"neutral","sentiment_score":0.007241344777867198},{"text":"Yeah.","start":3170.715,"end":3170.875,"sentiment":"neutral","sentiment_score":0.014132710173726082},{"text":"Third one.","start":3170.875,"end":3171.435,"sentiment":"neutral","sentiment_score":0.011769239790737629},{"text":"Yeah.","start":3171.435,"end":3171.675,"sentiment":"neutral","sentiment_score":0.0268240999430418}],"sentiment":"neutral","sentiment_score":0.012963446588920695,"num_words":7,"start":3169.835,"end":3171.675},{"sentences":[{"text":"Yeah.","start":3171.675,"end":3172.175,"sentiment":"neutral","sentiment_score":0.02963022887706757},{"text":"And then after...","start":3174.715,"end":3175.855,"sentiment":"neutral","sentiment_score":0.012285744771361351},{"text":"Yeah.","start":3176.155,"end":3176.395,"sentiment":"neutral","sentiment_score":0.0225593913346529},{"text":"I clicked and then basic configuration p p e o.","start":3176.395,"end":3180.095,"sentiment":"neutral","sentiment_score":0.026735333539545537},{"text":"And then enable one, yes.","start":3180.2002,"end":3181.9802,"sentiment":"neutral","sentiment_score":0.03746850937604904}],"sentiment":"neutral","sentiment_score":0.027187136840075253,"num_words":20,"start":3171.675,"end":3181.9802},{"sentences":[{"text":"Enable NAT NAT.","start":3182.04,"end":3184.06,"sentiment":"neutral","sentiment_score":0.04103402172525724},{"text":"Yes.","start":3184.28,"end":3184.78,"sentiment":"neutral","sentiment_score":0.044525422155857086},{"text":"Yes.","start":3187.8801,"end":3188.3801,"sentiment":"neutral","sentiment_score":0.019589576870203015},{"text":"Yes.","start":3188.4402,"end":3188.9402,"sentiment":"neutral","sentiment_score":0.02461143769323826},{"text":"Yes.","start":3191.1602,"end":3191.4001,"sentiment":"neutral","sentiment_score":0.044825177639722824}],"sentiment":"neutral","sentiment_score":0.03666481136211327,"num_words":7,"start":3182.04,"end":3191.4001},{"sentences":[{"text":"Yeah.","start":3191.4001,"end":3191.6401,"sentiment":"neutral","sentiment_score":0.034495219588279724},{"text":"Account setting.","start":3191.6401,"end":3192.6,"sentiment":"neutral","sentiment_score":0.036838846281170845},{"text":"Yeah.","start":3192.6,"end":3193.1,"sentiment":"neutral","sentiment_score":0.04300312697887421},{"text":"Okay.","start":3196.385,"end":3196.885,"sentiment":"neutral","sentiment_score":0.0383647195994854},{"text":"Sure.","start":3201.665,"end":3202.165,"sentiment":"neutral","sentiment_score":0.06759271025657654}],"sentiment":"neutral","sentiment_score":0.04285557816425959,"num_words":6,"start":3191.4001,"end":3202.165},{"sentences":[{"text":"Send it.","start":3215.11,"end":3215.93,"sentiment":"neutral","sentiment_score":0.051520613953471184},{"text":"Mhmm.","start":3224.205,"end":3224.705,"sentiment":"neutral","sentiment_score":0.006691658869385719},{"text":"No.","start":3243.88,"end":3244.1199,"sentiment":"neutral","sentiment_score":-0.17913225293159485},{"text":"So Internet is not going to set up today?","start":3244.1199,"end":3246.54,"sentiment":"neutral","sentiment_score":-0.21488947835233477},{"text":"Lot of lot of lot of things gonna be stopped because I'm working with Internet.","start":3261.565,"end":3266.065,"sentiment":"negative","sentiment_score":-0.42886324326197306}],"sentiment":"neutral","sentiment_score":-0.30129833286628127,"num_words":28,"start":3215.11,"end":3266.065},{"sentences":[{"text":"I...","start":3266.2048,"end":3266.7048,"sentiment":"neutral","sentiment_score":-0.19465485215187073},{"text":"And you're saying nobody here is gonna be a issue for me now.","start":3266.765,"end":3270.38,"sentiment":"negative","sentiment_score":-0.4580031197804671},{"text":"So when gonna be fix this?","start":3281.735,"end":3283.995,"sentiment":"neutral","sentiment_score":-0.1358413609365622},{"text":"I still not here.","start":3305.1602,"end":3306.375,"sentiment":"neutral","sentiment_score":-0.28848590701818466},{"text":"But it's supposed to be IT or everything.","start":3307.815,"end":3310.375,"sentiment":"neutral","sentiment_score":-0.23508689180016518}],"sentiment":"neutral","sentiment_score":-0.3124494480434805,"num_words":32,"start":3266.2048,"end":3310.375},{"sentences":[{"text":"Supposed to be a twenty four hour support, actually, isn't it?","start":3310.375,"end":3313.515,"sentiment":"neutral","sentiment_score":-0.05186371403661641},{"text":"Okay.","start":3336.195,"end":3336.595,"sentiment":"neutral","sentiment_score":-0.0673384889960289},{"text":"So it's the issue with...","start":3336.595,"end":3338.0552,"sentiment":"neutral","sentiment_score":-0.04452112317085266},{"text":"Alright.","start":3342.915,"end":3343.415,"sentiment":"neutral","sentiment_score":0.0061800312250852585},{"text":"What the settings?","start":3343.635,"end":3344.5352,"sentiment":"neutral","sentiment_score":-0.007427615423997243}],"sentiment":"neutral","sentiment_score":-0.041740370204760915,"num_words":21,"start":3310.375,"end":3344.5352},{"sentences":[{"text":"Good.","start":3348.115,"end":3348.6,"sentiment":"positive","sentiment_score":0.3584728240966797},{"text":"Okay.","start":3351.1602,"end":3351.6602,"sentiment":"neutral","sentiment_score":0.06133224442601204},{"text":"So, yeah, please, you know, please follow-up for me, and it's very urgent because if I can't get Internet, I can't do anything, actually.","start":3352.6,"end":3364.825,"sentiment":"neutral","sentiment_score":-0.2656647441908717},{"text":"And when I...","start":3366.565,"end":3367.625,"sentiment":"neutral","sentiment_score":-0.07249699284633},{"text":"When I joined with this network, I told...","start":3367.925,"end":3370.565,"sentiment":"neutral","sentiment_score":-0.08390272269025445}],"sentiment":"neutral","sentiment_score":-0.18499625816538529,"num_words":37,"start":3348.115,"end":3370.565},{"sentences":[{"text":"They said before joining, I talked to them.","start":3370.565,"end":3373.14,"sentiment":"neutral","sentiment_score":-0.15907818265259266},{"text":"So twenty four hour support will be available or something like that, and now there's no support.","start":3373.6199,"end":3378.44,"sentiment":"neutral","sentiment_score":-0.25222351182909575},{"text":"Yeah.","start":3397.375,"end":3397.6948,"sentiment":"neutral","sentiment_score":-0.0588296614587307},{"text":"So...","start":3397.6948,"end":3398.095,"sentiment":"neutral","sentiment_score":-0.04456169530749321},{"text":"Yeah.","start":3398.095,"end":3398.415,"sentiment":"neutral","sentiment_score":-0.039256416261196136}],"sentiment":"neutral","sentiment_score":-0.20368117626224244,"num_words":28,"start":3370.565,"end":3398.415},{"sentences":[{"text":"This is another router issues.","start":3398.415,"end":3400.415,"sentiment":"neutral","sentiment_score":-0.06189372316002846},{"text":"I'm pretty much sure.","start":3400.415,"end":3401.795,"sentiment":"neutral","sentiment_score":-0.02868851786479354},{"text":"Alright.","start":3412.76,"end":3413.26,"sentiment":"neutral","sentiment_score":0.08741410076618195},{"text":"I'll...","start":3413.32,"end":3413.56,"sentiment":"neutral","sentiment_score":0.0888315737247467},{"text":"I look forward your response.","start":3413.56,"end":3415.0,"sentiment":"neutral","sentiment_score":0.10538377463817597}],"sentiment":"neutral","sentiment_score":0.01743386627640575,"num_words":16,"start":3398.415,"end":3415.0},{"sentences":[{"text":"Could you please follow-up for for for my India.","start":3415.0,"end":3420.135,"sentiment":"neutral","sentiment_score":0.011151394806802273},{"text":"So if if you can...","start":3420.135,"end":3422.715,"sentiment":"neutral","sentiment_score":-0.0021719962358474733},{"text":"Okay.","start":3423.415,"end":3423.915,"sentiment":"neutral","sentiment_score":0.06983296573162079},{"text":"Sure.","start":3424.455,"end":3424.955,"sentiment":"neutral","sentiment_score":0.07242773473262787},{"text":"A phone call, I'm I'm ready to response the phone and and fix today.","start":3428.7751,"end":3435.95,"sentiment":"neutral","sentiment_score":0.10101926592843873}],"sentiment":"neutral","sentiment_score":0.0548677665181458,"num_words":30,"start":3415.0,"end":3435.95},{"sentences":[{"text":"So...","start":3435.95,"end":3436.43,"sentiment":"neutral","sentiment_score":0.03964010626077652},{"text":"Yeah.","start":3436.43,"end":3436.93,"sentiment":"neutral","sentiment_score":0.13563719391822815},{"text":"So you mean you mean...","start":3438.67,"end":3440.13,"sentiment":"neutral","sentiment_score":0.07096128724515438},{"text":"Yeah.","start":3440.51,"end":3441.01,"sentiment":"neutral","sentiment_score":0.015410682186484337},{"text":"Yeah.","start":3441.15,"end":3441.55,"sentiment":"neutral","sentiment_score":0.018475284799933434}],"sentiment":"neutral","sentiment_score":0.06266330037679937,"num_words":9,"start":3435.95,"end":3441.55},{"sentences":[{"text":"Yeah.","start":3441.55,"end":3441.8699,"sentiment":"neutral","sentiment_score":0.01311872899532318},{"text":"So so you you are going to call me to...","start":3441.8699,"end":3445.25,"sentiment":"neutral","sentiment_score":-0.021857451647520065},{"text":"Call me back to fix the issue or just a response only from the network team?","start":3445.95,"end":3450.735,"sentiment":"neutral","sentiment_score":-0.030474618077278137},{"text":"Alright.","start":3465.19,"end":3465.5898,"sentiment":"neutral","sentiment_score":0.025809869170188904},{"text":"Then here what to say.","start":3465.5898,"end":3466.79,"sentiment":"neutral","sentiment_score":-0.01732890009880066}],"sentiment":"neutral","sentiment_score":-0.022844979031519455,"num_words":33,"start":3441.55,"end":3466.79},{"sentences":[{"text":"But they need to...","start":3466.79,"end":3467.91,"sentiment":"neutral","sentiment_score":-0.02394053665921092},{"text":"They have to know what the network is going.","start":3467.91,"end":3470.3098,"sentiment":"neutral","sentiment_score":-0.0847623244755798},{"text":"And now it's...","start":3470.3098,"end":3470.95,"sentiment":"neutral","sentiment_score":-0.04236555223663648},{"text":"The issues came from the customer and then network team tried to solve.","start":3470.95,"end":3475.365,"sentiment":"neutral","sentiment_score":-0.2287142162139599},{"text":"This is not okay.","start":3475.365,"end":3476.405,"sentiment":"negative","sentiment_score":-0.6134148836135864}],"sentiment":"neutral","sentiment_score":-0.19432315360190291,"num_words":33,"start":3466.79,"end":3476.405},{"sentences":[{"text":"Suppose...","start":3476.405,"end":3476.8052,"sentiment":"neutral","sentiment_score":-0.21426787972450256},{"text":"They're supposed to know it's what's going network because never happened with the other name...","start":3476.8052,"end":3481.465,"sentiment":"neutral","sentiment_score":-0.11471434906125069},{"text":"Other intern...","start":3481.5251,"end":3482.165,"sentiment":"neutral","sentiment_score":-0.04081330820918083},{"text":"Because I'm using the Internet with a lot of providers.","start":3482.165,"end":3486.105,"sentiment":"neutral","sentiment_score":-0.0981020338833332},{"text":"Never happened.","start":3486.165,"end":3486.885,"sentiment":"neutral","sentiment_score":-0.09783262759447098}],"sentiment":"neutral","sentiment_score":-0.10644317753612995,"num_words":30,"start":3476.405,"end":3486.885},{"sentences":[{"text":"Never got this type of response, actually.","start":3486.885,"end":3496.7676,"sentiment":"neutral","sentiment_score":-0.1420149068747248},{"text":"So you mean a new router, you want me to keep connect or old one?","start":3510.355,"end":3515.895,"sentiment":"neutral","sentiment_score":-0.022965704028805097},{"text":"Direct cable.","start":3522.8098,"end":3523.71,"sentiment":"neutral","sentiment_score":-0.003038579598069191},{"text":"I think something wrong with this router.","start":3524.41,"end":3526.25,"sentiment":"neutral","sentiment_score":-0.11066649880792413},{"text":"My router was perfectly working.","start":3526.25,"end":3527.95,"sentiment":"neutral","sentiment_score":0.052502430975437164}],"sentiment":"neutral","sentiment_score":-0.051578344570265874,"num_words":36,"start":3486.885,"end":3527.95},{"sentences":[{"text":"And when I plugged this new router to router...","start":3529.8499,"end":3533.4448,"sentiment":"neutral","sentiment_score":-0.057170386943552226},{"text":"And it's still...","start":3536.145,"end":3536.785,"sentiment":"neutral","sentiment_score":-0.23355562488238016},{"text":"I don't know what to say.","start":3536.785,"end":3538.1648,"sentiment":"negative","sentiment_score":-0.4557086577018102},{"text":"I'm struggling to fix this yesterday, and now I'm just getting frustrated.","start":3540.785,"end":3544.565,"sentiment":"negative","sentiment_score":-0.6482091297705969},{"text":"Alright then.","start":3551.41,"end":3552.21,"sentiment":"neutral","sentiment_score":-0.07433716952800751}],"sentiment":"negative","sentiment_score":-0.3711448812391609,"num_words":32,"start":3529.8499,"end":3552.21},{"sentences":[{"text":"Yeah.","start":3552.21,"end":3552.71,"sentiment":"neutral","sentiment_score":-0.05305693298578262},{"text":"Yeah.","start":3566.175,"end":3566.675,"sentiment":"neutral","sentiment_score":0.11894935369491576},{"text":"Yeah.","start":3566.895,"end":3567.055,"sentiment":"neutral","sentiment_score":0.19408941268920896},{"text":"Sure.","start":3567.055,"end":3567.555,"sentiment":"positive","sentiment_score":0.33457133173942566},{"text":"I look forward to your response.","start":3567.855,"end":3569.215,"sentiment":"positive","sentiment_score":0.4409495343764623}],"sentiment":"neutral","sentiment_score":0.32402503713965414,"num_words":10,"start":3552.21,"end":3569.215},{"sentences":[{"text":"Yeah.","start":3569.215,"end":3569.375,"sentiment":"neutral","sentiment_score":0.12459158152341844},{"text":"I'm plugged in.","start":3569.375,"end":3570.355,"sentiment":"neutral","sentiment_score":0.09984554350376129},{"text":"I'm plugged in.","start":3570.415,"end":3571.295,"sentiment":"neutral","sentiment_score":0.07973610858122508},{"text":"No worries.","start":3571.295,"end":3571.955,"sentiment":"neutral","sentiment_score":0.11745696887373924},{"text":"New router.","start":3576.29,"end":3577.11,"sentiment":"neutral","sentiment_score":0.07487958669662476}],"sentiment":"neutral","sentiment_score":0.0952736044471914,"num_words":11,"start":3569.215,"end":3577.11},{"sentences":[{"text":"Yeah.","start":3583.41,"end":3583.57,"sentiment":"neutral","sentiment_score":0.038877688348293304},{"text":"Passport?","start":3583.57,"end":3584.07,"sentiment":"neutral","sentiment_score":0.04649548977613449},{"text":"Yeah.","start":3590.29,"end":3590.745,"sentiment":"neutral","sentiment_score":0.07490405440330505},{"text":"Sure.","start":3601.225,"end":3601.5452,"sentiment":"positive","sentiment_score":0.4409741759300232},{"text":"I look forward your response as soon as you can, please.","start":3601.5452,"end":3604.53,"sentiment":"positive","sentiment_score":0.49077592112801294}],"sentiment":"positive","sentiment_score":0.3999857693910599,"num_words":15,"start":3583.41,"end":3604.53},{"sentences":[{"text":"Because from yesterday, I spent a lot of hour and again today, and nothing happening.","start":3605.33,"end":3611.11,"sentiment":"neutral","sentiment_score":-0.19343289335568745},{"text":"So I'm getting...","start":3611.17,"end":3611.97,"sentiment":"neutral","sentiment_score":-0.13695541769266129},{"text":"To be honest, frustrating.","start":3611.97,"end":3613.19,"sentiment":"negative","sentiment_score":-0.36198724806308746},{"text":"Thank you.","start":3617.09,"end":3617.57,"sentiment":"positive","sentiment_score":0.3899771124124527},{"text":"Thank you so much.","start":3617.57,"end":3618.615,"sentiment":"positive","sentiment_score":0.5407319068908691}],"sentiment":"neutral","sentiment_score":-0.06490809975990228,"num_words":28,"start":3605.33,"end":3618.615},{"sentences":[{"text":"Sure.","start":3620.615,"end":3620.935,"sentiment":"neutral","sentiment_score":0.189493328332901},{"text":"Thank you.","start":3620.935,"end":3621.335,"sentiment":"positive","sentiment_score":0.529302567243576},{"text":"Thank you so much.","start":3621.335,"end":3622.555,"sentiment":"positive","sentiment_score":0.5511380136013031},{"text":"Thank thank you.","start":3624.455,"end":3625.895,"sentiment":"positive","sentiment_score":0.4989670316378276},{"text":"Bye bye.","start":3625.895,"end":3626.615,"sentiment":"neutral","sentiment_score":0.21999617666006088}],"sentiment":"positive","sentiment_score":0.4491286637882392,"num_words":12,"start":3620.615,"end":3626.615},{"sentences":[{"text":"Thank you.","start":3626.615,"end":3627.275,"sentiment":"positive","sentiment_score":0.3896723985671997}],"sentiment":"positive","sentiment_score":0.3896723985671997,"num_words":2,"start":3626.615,"end":3627.275}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel.\n\nChannel 1: Good afternoon, ma'am. This is Rusan again.\n\nChannel 0: Yeah. Hello.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: So, yeah, as we had discussed earlier regarding my Internet,\n\nChannel 0: Mhmm.\n\nChannel 1: I just reached home, and I will change the port as the instructor number four.\n\nChannel 0: Mhmm. Yeah. Because right now it's connected to the first port. Right? The LAN\n\nChannel 1: Yes.\n\nChannel 0: one. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: This is at the back of your router.\n\nChannel 1: Yeah. Yeah. So I just plugged the number four now.\n\nChannel 0: Okay.\n\nChannel 1: So I... So then I will turn on the laptop.\n\nChannel 0: Okay. Is the lights on the router flashing after you change it.\n\nChannel 1: Yeah. So it's...\n\nChannel 0: Mhmm.\n\nChannel 1: Let me see. Yes. It's red light flashing.\n\nChannel 0: Okay. Alright. How about the other end of the kit, the NTT box? Is it color green or color red as well?\n\nChannel 1: So all green.\n\nChannel 0: All green\n\nChannel 1: Yeah. So\n\nChannel 0: at the\n\nChannel 1: fiber\n\nChannel 0: box.\n\nChannel 1: box inside\n\nChannel 0: Yeah.\n\nChannel 1: health. Right? Do you want\n\nChannel 0: Mhmm.\n\nChannel 1: me to\n\nChannel 0: Yeah.\n\nChannel 1: picture the WhatsApp?\n\nChannel 0: Yeah. Can you take a picture, please, for me to have\n\nChannel 1: Yeah.\n\nChannel 0: your reference as well?\n\nChannel 1: Okay. Same WhatsApp. Right?\n\nChannel 0: Yeah. Same with them.\n\nChannel 1: One moment. Sent.\n\nChannel 0: Okay. Let me just have a look. Okay. I see. Is this gray cable, is this the one you're using ever since?\n\nThere's no other cable? Because usually the yell... The color of the cable should be yellow.\n\nChannel 1: Yellow.\n\nChannel 0: Yeah. But is this the one\n\nChannel 1: So\n\nChannel 0: that\n\nChannel 1: so\n\nChannel 0: you're\n\nChannel 1: you\n\nChannel 0: using?\n\nChannel 1: mean... No. I received a cable, gray one, and I have a a old one. That's a yellow before I used.\n\nChannel 0: Yeah. Yeah. Look\n\nChannel 1: I\n\nChannel 0: cable.\n\nChannel 1: will send it I will send it to you to... This\n\nChannel 0: Okay. And that yellow cable is working fine? Have you used that before?\n\nChannel 1: Yeah. Before, yeah, it was working. So I have just send it to you, picture. This is my own cable,\n\nChannel 0: Okay.\n\nChannel 1: but I got a cable, a gray one from from Airtel with $10 router.\n\nChannel 0: Okay.\n\nChannel 1: So what she suggest me... So this will need to change the cable.\n\nChannel 0: Hang on. Let me just check. Let's just use the gray cable for the meantime.\n\nChannel 1: So which is I already\n\nChannel 0: Then...\n\nChannel 1: connected that one. Right?\n\nChannel 0: Yeah. Yeah. Correct.\n\nChannel 1: Okay.\n\nChannel 0: K. Do you have your\n\nChannel 1: Yes. I have a laptop.\n\nChannel 0: Can we try to access the router's interface on your\n\nChannel 1: Okay.\n\nChannel 0: laptop?\n\nChannel 1: Let\n\nChannel 0: Yeah.\n\nChannel 1: let me connect the Internet first. I\n\nChannel 0: Mhmm.\n\nChannel 1: mean, the tender router with the computer. It's connected. Supposed to open it straight away, actually. Yesterday, it was opening it straight away.\n\nChannel 0: Sorry. What is it? The router?\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Alright. What I'll do?\n\nChannel 0: Can\n\nChannel 1: I'll I'll\n\nChannel 0: we please\n\nChannel 1: go to the\n\nChannel 0: press...\n\nChannel 1: browser.\n\nChannel 0: Yeah. Can we please press the reset button first on the router?\n\nChannel 1: How long?\n\nChannel 0: How long?\n\nChannel 1: Yeah. It's eight\n\nChannel 0: Yeah.\n\nChannel 1: second\n\nChannel 0: For\n\nChannel 1: or thirty?\n\nChannel 0: thirty thirty seconds.\n\nChannel 1: Okay. I will count now then. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: 1234567,\n\nChannel 0: Press\n\nChannel 1: 8,\n\nChannel 0: and\n\nChannel 1: 9,\n\nChannel 0: hold that button\n\nChannel 1: 10.\n\nChannel 0: for thirty seconds\n\nChannel 1: Yeah.\n\nChannel 0: because\n\nChannel 1: Yeah.\n\nChannel 0: the router\n\nChannel 1: 11,\n\nChannel 0: starts to...\n\nChannel 1: 12.\n\nChannel 0: Let me know once the router lights are back on and stable.\n\nChannel 1: So light are changing in the green, yellow, and red. So now it's a green.\n\nChannel 0: Okay.\n\nChannel 1: So I think it's a thirty second.\n\nChannel 0: Mhmm.\n\nChannel 1: Shall I leave?\n\nChannel 0: Yeah. You can...\n\nChannel 1: Yeah. So after\n\nChannel 0: Yes. Yes, ma'am.\n\nChannel 1: leave, it's a green light now, and it's not blinking. It's a stable light.\n\nChannel 0: Stable. Right? Okay.\n\nChannel 1: Yeah. Not\n\nChannel 0: Can\n\nChannel 1: blinking.\n\nChannel 0: we try to connect? Yeah. Let's now connect to the router.\n\nChannel 1: Okay. I'll turn on the Wi Fi. So yesterday, same thing happened. One of your team member asked me to do that. And then after\n\nChannel 0: Okay.\n\nChannel 1: the Wi Fi, it... I... What... Wasn't shows up.\n\nChannel 0: Mhmm.\n\nChannel 1: And again, it's still green and not blinking. And I can't see the Wi Fi.\n\nChannel 0: Okay.\n\nChannel 1: And then\n\nChannel 0: Is\n\nChannel 1: later\n\nChannel 0: there a\n\nChannel 1: on\n\nChannel 0: chain...\n\nChannel 1: later\n\nChannel 0: Mhmm.\n\nChannel 1: on, I turn on turn off the router and turn on the router on and off, then I I... And then I got a Wi Fi network. Without Wi Fi interaction, I cannot open the router.\n\nChannel 0: Okay. Yeah. Let's just wait for it.\n\nChannel 1: No. I can't see any. Do you want me to Wi Fi router turn and off? On and off or not?\n\nChannel 0: No. No need for it to turn... Switch on and off this.\n\nChannel 1: I'm supposed to.\n\nChannel 0: The Wi Fi name can be back to its default name, which is on the back of your router. It's atenda underscore 82E1\n\nChannel 1: Yes.\n\nChannel 0: 5\n\nChannel 1: It...\n\nChannel 0: 4. Yeah.\n\nChannel 1: Yes. Yes. It was before as well. Same.\n\nChannel 0: Okay.\n\nChannel 1: I don't know what's wrong with this router. So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well. I can't see. Same thing happened yesterday as well. And something got emergency ops, and I just stopped the process.\n\nAnd then later this morning, what I did, I turned off the router and turned on. And then again, I saw on the Wi Fi network.\n\nChannel 0: Okay. Can we try to switch it off, then switch it back on?\n\nChannel 1: Router?\n\nChannel 0: But actually... Yeah.\n\nChannel 1: Okay. I'll turn\n\nChannel 0: But actually,\n\nChannel 1: up the router and...\n\nChannel 0: you don't need to do that anymore, but since\n\nChannel 1: Yeah.\n\nChannel 0: we cannot connect.\n\nChannel 1: But the thing is when green button not blinking or red button not blinking, this router at the moment account... A stable light. I can see here. Not blinking. When not blinking, don't show Wi Fi network, I guess.\n\nChannel 0: Okay.\n\nChannel 1: So still, I haven't turned up. Do you want me to turn up or not?\n\nChannel 0: Yeah. Can we switch it off then\n\nChannel 1: Yeah.\n\nChannel 0: switch\n\nChannel 1: I'll see.\n\nChannel 0: it back on?\n\nChannel 1: I did it now. No. It's... I can't... No network.\n\nYeah. I received. Yeah. Now green...\n\nChannel 0: It's showing now.\n\nChannel 1: Green... Yeah. Green button was... Is blinking now.\n\nChannel 0: Okay.\n\nChannel 1: It wasn't\n\nChannel 0: Okay.\n\nChannel 1: blinking before.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. After connecting automatically, I appear welcome to use a standard router.\n\nChannel 0: Mhmm.\n\nChannel 1: And I can see I have a start now option. Do you want me to start?\n\nChannel 0: Yeah. Let's try to set up again.\n\nChannel 1: And then do you want the\n\nChannel 0: No. You can just tell\n\nChannel 1: picture?\n\nChannel 0: me what's showing there.\n\nChannel 1: Yeah. So after it starts, I I got option like Internet setting and it's blinking, detecting your Internet concern type, please wait. And return there. And under, there is a skip option as well.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So after that, I... Here is... Please select your Internet connection type of you select switch to other working modes on here is. And then ISP type normal, Internet connection type, I think PPPEO.\n\nRight?\n\nChannel 0: Yeah. Triple POE. Mhmm.\n\nChannel 1: Yeah. So I don't need to do anything with connection type. Right?\n\nChannel 0: Yeah. I... Connection type. Is it dynamic? Can you tell me the option?\n\nChannel 1: Okay. Let me check.\n\nChannel 0: Yeah.\n\nChannel 1: So here is the connection working mode is client plus AP mode, WISP mode, and AP mode.\n\nChannel 0: Sorry? Can you have a picture, please?\n\nChannel 1: Okay. I'm sending to my ID. Yeah. So this\n\nChannel 0: Okay. I\n\nChannel 1: option\n\nChannel 0: see.\n\nChannel 1: I got from up up. There is, you know, a yellow line switch to the other working mode. So when I press there, I got three option.\n\nChannel 0: Okay. Can we skip this one?\n\nChannel 1: Okay. Alright. And so ISP type normal and dynamic means p p p e o.\n\nChannel 0: Mhmm.\n\nChannel 1: And then I received the enter username and passcode.\n\nChannel 0: Okay.\n\nChannel 1: So my username is one one seven one at the right, a I r a\n\nChannel 0: Mhmm.\n\nChannel 1: I r t e l dot dot net dot a u. That means eleven one one seven one. I'll get it a I r t l a r t l dot net. I'll get it artl.net. I'll get it a r.\n\nPassword is air AIR1\n\nChannel 0: One two three zero one one seven one.\n\nChannel 1: 2301171. Let me verify. 112301171. And then after next. Right?\n\nChannel 0: Let me know the error message you'll get if it doesn't work. Yeah.\n\nChannel 1: It's processing now.\n\nChannel 0: Okay.\n\nChannel 1: Oh, I think I... It's worked, I think, or not. After again, I... It was\n\nChannel 0: That may\n\nChannel 1: processing,\n\nChannel 0: take a while.\n\nChannel 1: and and then again, automatically, I appear like this. Like this. I send it to you, the picture. After processing, it's kinda came like this.\n\nChannel 0: It went back to the first page. Right?\n\nChannel 1: Sorry? First page. Yeah. You want me to do again? Start now?\n\nChannel 0: Yeah. Can we do it again?\n\nChannel 1: Yeah.\n\nChannel 0: Just type in the credentials again.\n\nChannel 1: Yeah. So it's same same thing appear again going. I don't know what's wrong. Processing. Same message appear again like this.\n\nThe no response from the remote server. What that mean even? I don't know.\n\nChannel 0: Yeah. Let me just check. Okay. I think something something's wrong with the router. Can we try to switch the cable to\n\nChannel 1: K. Well...\n\nChannel 0: the yellow cable? Yeah. Let's\n\nChannel 1: Sure.\n\nChannel 0: just try to double check. And if it still doesn't work, can we try the old router? Yeah.\n\nChannel 1: Yep. Alright. Let\n\nChannel 0: Let's\n\nChannel 1: me\n\nChannel 0: try\n\nChannel 1: see it.\n\nChannel 0: to figure the old one.\n\nChannel 1: So same port number four?\n\nChannel 0: Yes. Mhmm.\n\nChannel 1: Yep. Do you want me to turn off the router or turn off and on or it's okay?\n\nChannel 0: No. It's okay. Let's just change the cable.\n\nChannel 1: Let me change the cable and the green light blinking again. So shall I press try again?\n\nChannel 0: No. Let's just wait for it. Let's just check. I'll just check it on my end.\n\nChannel 1: Sure.\n\nChannel 0: It's is the yellow cable connected now?\n\nChannel 1: Yeah. Already. Alrighty.\n\nChannel 0: Okay. Can we try to switch it to the first port? No.\n\nChannel 1: Passport?\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Okay. Number 42 again. Number one. Yeah. Plugged in.\n\nChannel 0: Okay. Hang on. It's the lights on their outer flashing when you're\n\nChannel 1: Yes.\n\nChannel 0: switching it\n\nChannel 1: Yeah.\n\nChannel 0: up,\n\nChannel 1: Yeah.\n\nChannel 0: but\n\nChannel 1: So it's\n\nChannel 0: still\n\nChannel 1: a green\n\nChannel 0: red.\n\nChannel 1: light green light\n\nChannel 0: Okay.\n\nChannel 1: flashing. Do you want a\n\nChannel 0: Green\n\nChannel 1: picture\n\nChannel 0: light\n\nChannel 1: or\n\nChannel 0: flashing.\n\nChannel 1: video?\n\nChannel 0: No. All good.\n\nChannel 1: It's saying no response from the remote server. What I think is from the something issue with the account, and I don't think you... I don't know, but it's my call. It's not a issue with routers because my old router also stopped working when I changed yesterday.\n\nChannel 0: Mhmm.\n\nChannel 1: And, again, I changed... It didn't work. Then I just plugged my old router, which was working nicely. And then\n\nChannel 0: Mhmm.\n\nChannel 1: the... My old router also stopped working. So I don't think so any issue with router. At at my end, I don't know the IT, but... Yeah.\n\nChannel 0: Yeah. But... Because upon checking here on our end, there seems to be no issue. But if ever we cannot configure the previous router, we can a fault to the network team for them to further check. Can we try to configure the old router?\n\nChannel 1: All routers. So you\n\nChannel 0: Yeah.\n\nChannel 1: see nothing with the changing\n\nChannel 0: The one...\n\nChannel 1: as well?\n\nChannel 0: Sorry?\n\nChannel 1: What about... I just changed the port and everything. You don't want me to try or something like that?\n\nChannel 0: No. Because I want to check other router if it's\n\nChannel 1: Okay.\n\nChannel 0: working.\n\nChannel 1: Okay.\n\nChannel 0: Because you mentioned that it's working fine before as well. Right?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: But it stopped working randomly.\n\nChannel 1: Yes.\n\nChannel 0: So for me to... If ever if ever I'll be raising this to the network team, I'll mention that we already tried two routers, but still not working.\n\nChannel 1: Yes. Sure.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Kindly use the gray cable again to the\n\nChannel 1: Right?\n\nChannel 0: old\n\nChannel 1: Okay.\n\nChannel 0: router.\n\nChannel 1: Yep. Sure. Not the yellow one.\n\nChannel 0: Here. Yeah.\n\nChannel 1: But before it was... I was using a yellow one.\n\nChannel 0: Yellow one. Okay.\n\nChannel 1: Yeah. Mine one. And there's a lot of things that I had due to Internet. So many things. My work has been stopped.\n\nChannel 0: No. This might be a network fault, but let's just further check.\n\nChannel 1: Yeah. I just plugged in now, so maybe it will take it. Do you want my router picture?\n\nChannel 0: Yeah. And does it has a one... W a n port?\n\nChannel 1: In the... Yeah. I'm using Aussie diopter here. So this has LAN\n\nChannel 0: W\n\nChannel 1: port\n\nChannel 0: a n. Mhmm.\n\nChannel 1: and then WAN means sign is Internet sign. Yeah. It's a blue. Yeah. Before I used...\n\nUsually, I used\n\nChannel 0: Okay.\n\nChannel 1: to.\n\nChannel 0: Yeah.\n\nChannel 1: I'll send you the picture so it will be easy for you.\n\nChannel 0: Okay. Sure. Thank you.\n\nChannel 1: No worries. Yeah. I have to to be\n\nChannel 0: Okay.\n\nChannel 1: sent and delivered here.\n\nChannel 0: Yeah. Can we try to connect to this router? Let's try to log in.\n\nChannel 1: Yeah. I already connected. I've connected\n\nChannel 0: Mhmm.\n\nChannel 1: already. This is my own router. And\n\nChannel 0: Can\n\nChannel 1: I'm\n\nChannel 0: I have\n\nChannel 1: saying...\n\nChannel 0: the? A picture underneath the router, the sticker?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Alright. And I'm sending you the router front picture as well.\n\nChannel 0: Yeah. Okay. Let's try to log in.\n\nChannel 1: Yes. So the light five z, two z, and Internet sign light and power as I send it to you, the picture. Hello?\n\nChannel 0: Mhmm. Yeah. I received it.\n\nChannel 1: Yeah. So all light is on except LAN.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll check.\n\nChannel 0: Is your laptop connected now? Okay.\n\nChannel 1: It's connected, but I don't know Internet is working or not. It's connected. But it's saying\n\nChannel 0: Okay.\n\nChannel 1: no Internet connection.\n\nChannel 0: Yeah. Let's try to log in to the router's interface. Can we press the reset then\n\nChannel 1: Okay.\n\nChannel 0: first?\n\nChannel 1: Okay. Let me get the key.\n\nChannel 0: Yeah. To ensure a clean start.\n\nChannel 1: How many seconds?\n\nChannel 0: For thirty seconds as well\n\nChannel 1: Okay.\n\nChannel 0: until the router starts. Let me know once their router lights are back on and stable.\n\nChannel 1: I'm not sure. 1415, sixteen, seventeen, 18, 19, 20, 21, 22, 23, 24, 25, twenty six, twenty seven, twenty eight, twenty nine, thirty. So at the moment, power light's blinking.\n\nChannel 0: Okay.\n\nChannel 1: Can I put you a few second hold? I'm getting\n\nChannel 0: Yeah.\n\nChannel 1: my\n\nChannel 0: Sure.\n\nChannel 1: employer numb... Phone.\n\nChannel 0: Yeah. No worries.\n\nChannel 1: Thank you for your patience. This is still blinking power button only.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Can\n\nChannel 1: you don't\n\nChannel 0: we try\n\nChannel 1: see any issue with you don't see any issue with my account in your system?\n\nChannel 0: Yeah. Actually. But\n\nChannel 1: But\n\nChannel 0: let's\n\nChannel 1: it's\n\nChannel 0: see.\n\nChannel 1: a message saying\n\nChannel 0: Maybe\n\nChannel 1: server\n\nChannel 0: it's\n\nChannel 1: issues from your remote something like\n\nChannel 0: yeah.\n\nChannel 1: that. I don't know what that mean.\n\nChannel 0: Yeah. Maybe it's it's an issue from the back end team. That's why we cannot see it on our end. But I'll report it if ever this router did work as well.\n\nChannel 1: Yeah. It wasn't the issue or any... No. It's still blinking. I don't know what's wrong with the power.\n\nChannel 0: Okay. Let's\n\nChannel 1: It's\n\nChannel 0: just\n\nChannel 1: still power,\n\nChannel 0: wait\n\nChannel 1: but...\n\nChannel 0: for it.\n\nChannel 1: Yeah. Only power light is blinking. Other light is still. Interesting. Wasn't take so long.\n\nBut it's taking long. It's taking long. I see. It's power light only blinking. No.\n\nThe light hasn't turned on. Oh, I don't know what's wrong. It's still the power light blinking. Can I turn off the router and turn on?\n\nChannel 0: Yeah. Can we try it?\n\nChannel 1: Wasn't happened before. It's supposed to be quicker. Yeah. It's turned on all the light here now.\n\nChannel 0: Okay. Let's try to connect the router now.\n\nChannel 1: So you see all these 80. Yeah. Okay. It's connected now. So I do...\n\nI need to open the browser.\n\nChannel 0: Yeah. Let's try to log in to the router's interface.\n\nChannel 1: So what's the two one nine two? Let's see here.\n\nChannel 0: I think it's the HTTP, the factory default setting.\n\nChannel 1: It's wrong. It's s t t p.\n\nChannel 0: Yeah. Below the ASUS brand.\n\nChannel 1: Okay. S t t p and then double slash. Yeah. Appear. So I received...\n\nWelcome to RTTP SP router. Create a new network and advance it. Create a new network.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: Create a new network. Then after... So let's start to detection. It's buffering now. I have awesome here.\n\nInternet start to detect your connection type auto detection, which is buffering, rounding.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. I got it.\n\nChannel 0: Okay.\n\nChannel 1: So I'll send it to your picture. It's gonna be easy\n\nChannel 0: Sure.\n\nChannel 1: for for me as well. Sorry. I'm taking longer. I don't know what's wrong with this Internet. All of a sudden, it\n\nChannel 0: Yeah.\n\nChannel 1: was working\n\nChannel 0: No worries.\n\nChannel 1: perfectly.\n\nChannel 0: Yeah. I'm here\n\nChannel 1: Thank\n\nChannel 0: to\n\nChannel 1: you\n\nChannel 0: assist\n\nChannel 1: for your...\n\nChannel 0: you.\n\nChannel 1: Yeah. Thank you for your patience. Yeah. Can we please check WhatsApp?\n\nChannel 0: Okay. Can we click PPPOE?\n\nChannel 1: So after creating, it says username and password. Same username and password. Right? Alright.\n\nChannel 0: Yeah. Correct.\n\nChannel 1: So 1171@arate8irtel..1171atthe.airda.net.au. First two, I have one two three zero one one seven one. I'll reset the password. 12301171. Yep.\n\nAnd after the next... And then it's saying assign your network SSID means the Wi Fi name.\n\nChannel 0: Yeah. That's the Wi Fi number. Can we skip that one for now?\n\nChannel 1: Okay.\n\nChannel 0: Okay.\n\nChannel 1: It says need to press. But I'll\n\nChannel 0: You need\n\nChannel 1: quickly\n\nChannel 0: to change\n\nChannel 1: write it\n\nChannel 0: the\n\nChannel 1: down\n\nChannel 0: name?\n\nChannel 1: then. And what I'll do, and I'll put the password... Wi Fi password.\n\nChannel 0: Okay. Just\n\nChannel 1: Won't\n\nChannel 0: make sure to\n\nChannel 1: be\n\nChannel 0: remember that one for\n\nChannel 1: long.\n\nChannel 0: future use.\n\nChannel 1: Yeah. Sure. Sure.\n\nChannel 0: Yeah. Or just enter the current one. You can just see it...\n\nChannel 1: Yeah. I\n\nChannel 0: Copy\n\nChannel 1: said\n\nChannel 0: paste it.\n\nChannel 1: it's\n\nChannel 0: Yeah.\n\nChannel 1: the same one here. So it says router logging name.\n\nChannel 0: Mhmm.\n\nChannel 1: So what I need to put here?\n\nChannel 0: Username\n\nChannel 1: Yeah.\n\nChannel 0: or Wi Fi name?\n\nChannel 1: The Wi Fi name I did, and after pressing next, it came like this. Let me send you the picture.\n\nChannel 0: Can you skip it or no?\n\nChannel 1: There is no escape option. So what I'll\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: do, I'll put it out the name of something like admin or something like that. Username or\n\nChannel 0: Let me check. Router login name. Okay. Can you create one? That that...\n\nThis is for the router's interface,\n\nChannel 1: Yeah.\n\nChannel 0: like,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: when\n\nChannel 1: So\n\nChannel 0: we\n\nChannel 1: I\n\nChannel 0: try\n\nChannel 1: put\n\nChannel 0: to log\n\nChannel 1: I\n\nChannel 0: in again.\n\nChannel 1: put\n\nChannel 0: Yeah.\n\nChannel 1: it... Yeah. Yeah. So I did that. Yeah.\n\nIt's buffering. It's processing. Yeah.\n\nChannel 0: Sure.\n\nChannel 1: It's still buffering. Can you check one photo that I have sent? When I placed\n\nChannel 0: Yes. Thank you.\n\nChannel 1: the next next button, it's buffering.\n\nChannel 0: Mhmm.\n\nChannel 1: And then it appear appears on the sponsor, something like that. And I choose.\n\nChannel 0: Is your laptop still connected to\n\nChannel 1: Yeah.\n\nChannel 0: the Wi\n\nChannel 1: It's connect. Yeah. It's connected.\n\nChannel 0: Fi? Okay. Can you click wait?\n\nChannel 1: Wait here. I clicked.\n\nChannel 0: Okay.\n\nChannel 1: It's still happening. I don't know what's wrong.\n\nChannel 0: Does it still buffer?\n\nChannel 1: It's still buffering. Yeah.\n\nChannel 0: Let's just wait for it.\n\nChannel 1: It's saying again unresponsive. You can wait for it to become a responsive or exit the page again.\n\nChannel 0: Okay. Can you click exit page? But that will ask you to log in again.\n\nChannel 1: Yeah. Yeah. A d m I n. Yeah. It's doing...\n\nIt's saying log in the router.\n\nChannel 0: Can we try to enter the new username and password that you created?\n\nChannel 1: Yep.\n\nChannel 0: Maybe it has been changed.\n\nChannel 1: Yeah. It's worked.\n\nChannel 0: Okay. And\n\nChannel 1: And\n\nChannel 0: where\n\nChannel 1: it's again,\n\nChannel 0: did it\n\nChannel 1: it's\n\nChannel 0: bring\n\nChannel 1: up\n\nChannel 0: you?\n\nChannel 1: It's again,\n\nChannel 0: Mhmm.\n\nChannel 1: create a new network.\n\nChannel 0: Is there an existing network already or no? Is there a existing network created\n\nChannel 1: Sorry? No. It's\n\nChannel 0: or\n\nChannel 1: saying\n\nChannel 0: no?\n\nChannel 1: a new one.\n\nChannel 0: New one only?\n\nChannel 1: Yeah. Yeah. Not existing. So... Yeah.\n\nSo, again, I appear, like, you know, p p... POE.\n\nChannel 0: Yeah.\n\nChannel 1: And then I can see the previous username and password is still here.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: So I'm going to the next. And then same Wi Fi name and password appeared here. I apply. Yeah. Now this time it's worked.\n\nYeah.\n\nChannel 0: It's successful.\n\nChannel 1: So it's created. I will send it to the picture.\n\nChannel 0: Okay. Internet status disconnected. Okay. Can I try to use the yellow cable, The one that you've been? Before.\n\nLet's just double check.\n\nChannel 1: Okay. The yellow one.\n\nChannel 0: Then...\n\nChannel 1: Right?\n\nChannel 0: Yeah.\n\nChannel 1: Connected with a\n\nChannel 0: Okay.\n\nChannel 1: locator.\n\nChannel 0: Can I have a picture as well of the credentials you entered at this router? Like, the picture from the previous router that the username and password is visible, the p p p o e, username and password.\n\nChannel 1: From router?\n\nChannel 0: Yeah.\n\nChannel 1: So you mean old router feature you want? I don't know.\n\nChannel 0: This router, the Asus router. Can you\n\nChannel 1: Okay.\n\nChannel 0: still\n\nChannel 1: Is\n\nChannel 0: see the username and password that you entered? The 1171@airtel.net.a.\n\nChannel 1: it... No. It is still connected. It's connected with the Wi Fi. And\n\nChannel 0: Mhmm.\n\nChannel 1: do you mean inside the router?\n\nChannel 0: Yeah. Routers interface.\n\nChannel 1: Okay. You want the picture. Right?\n\nChannel 0: Yeah. On where the credentials is showing. The username and password. The one one seven one.\n\nChannel 1: Oh, okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So which option do I need to check-in the... Inside the router?\n\nChannel 0: Can you check\n\nChannel 1: Wireless?\n\nChannel 0: one? W a n.\n\nChannel 1: Okay. Yeah. So double... Inserted into one. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: One means\n\nChannel 0: Can you...\n\nChannel 1: a blue color. Right?\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: See\n\nChannel 1: so\n\nChannel 0: the\n\nChannel 1: it's already\n\nChannel 0: username\n\nChannel 1: in\n\nChannel 0: and\n\nChannel 1: in...\n\nChannel 0: password?\n\nChannel 1: No. I don't know what I'm trying to say. But cable is already here inside the.\n\nChannel 0: Mhmm. Okay. W a n.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. And so on the router's interface,\n\nChannel 1: It's the front\n\nChannel 0: the\n\nChannel 1: front\n\nChannel 0: one\n\nChannel 1: side.\n\nChannel 0: that which...\n\nChannel 1: You mean light is blinking.\n\nChannel 0: No.\n\nChannel 1: You mean?\n\nChannel 0: On your laptop.\n\nChannel 1: In the laptop. Okay. In the laptop, I'm sending you the picture what I can see now.\n\nChannel 0: Can you see the username and password that we entered you entered? The one one seven one?\n\nChannel 1: No. I can't see here any option. I just send it to you, the pizza, if\n\nChannel 0: Can\n\nChannel 1: you can\n\nChannel 0: you\n\nChannel 1: see.\n\nChannel 0: click w a n? It's\n\nChannel 1: Yeah.\n\nChannel 0: on the\n\nChannel 1: W.\n\nChannel 0: left side. Yeah.\n\nChannel 1: W a n.\n\nChannel 0: Yeah. Advanced settings.\n\nChannel 1: What is w n.\n\nChannel 0: Then\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: third\n\nChannel 1: Yeah.\n\nChannel 0: 1,\n\nChannel 1: Yeah. W\n\nChannel 0: one.\n\nChannel 1: N. Yeah. Third one. Yeah. Yeah.\n\nChannel 0: Yeah. Can\n\nChannel 1: And\n\nChannel 0: you click\n\nChannel 1: then after... Yeah. I clicked and then basic configuration p p e o. And then enable one, yes. Enable NAT NAT.\n\nYes.\n\nChannel 0: Can you see the username and password? The one one\n\nChannel 1: Yes.\n\nChannel 0: seven one\n\nChannel 1: Yes.\n\nChannel 0: at airtel. Yeah.\n\nChannel 1: Yes.\n\nChannel 0: Can you\n\nChannel 1: Yeah. Account setting. Yeah.\n\nChannel 0: can you take a picture of it\n\nChannel 1: Okay.\n\nChannel 0: where the username and password is visible?\n\nChannel 1: Sure.\n\nChannel 0: Okay.\n\nChannel 1: Send it.\n\nChannel 0: Yeah. Okay. Got it. So what I'm going to do now is report this to the network team. Send\n\nChannel 1: Mhmm.\n\nChannel 0: as well these pictures that you send me that we tried two routers and two cables, but Internet is still not working. Then I'll get back to you once I hear an update from them. Is that okay? Give you a callback or send you a message here in WhatsApp or email.\n\nChannel 1: No. So Internet is not going to set up today?\n\nChannel 0: No. Unfortunately, because we tried two routers already. I think this is a network fault. So I'll... I'm going to log a ticket.\n\nI'll raise this to the network team for them\n\nChannel 1: Lot\n\nChannel 0: to\n\nChannel 1: of lot\n\nChannel 0: further\n\nChannel 1: of\n\nChannel 0: check.\n\nChannel 1: lot of things gonna be stopped because I'm working with Internet. I... And you're saying nobody here is gonna be a issue for me now.\n\nChannel 0: Yeah. I understand. But I'll need to place this to the network team\n\nChannel 1: So when gonna\n\nChannel 0: for them\n\nChannel 1: be\n\nChannel 0: to have\n\nChannel 1: fix\n\nChannel 0: a check.\n\nChannel 1: this?\n\nChannel 0: Actually, for the Actually, for the estimated time of restoration, I cannot guarantee you, but I'll monitor the ticket so that once I receive an update and once the Internet is restored, I'll get back to\n\nChannel 1: I still not here.\n\nChannel 0: you.\n\nChannel 1: But it's supposed to be IT or everything. Supposed to be a twenty four hour support, actually, isn't it?\n\nChannel 0: Yeah. That's correct. But since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work. So we'll need to raise this to the network team now to\n\nChannel 1: Okay.\n\nChannel 0: further\n\nChannel 1: So\n\nChannel 0: check\n\nChannel 1: it's the issue with...\n\nChannel 0: Supa Network.\n\nChannel 1: Alright. What the settings?\n\nChannel 0: Yeah. And\n\nChannel 1: Good.\n\nChannel 0: I'll give you a callback once there's\n\nChannel 1: Okay.\n\nChannel 0: an update. Mhmm.\n\nChannel 1: So,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, please, you know, please follow-up for me, and it's very urgent\n\nChannel 0: Yeah.\n\nChannel 1: because if I can't get Internet, I can't do anything, actually.\n\nChannel 0: Yeah.\n\nChannel 1: And when I... When I joined with this network, I told... They said before joining, I talked to them. So twenty four hour support will be available or something like that, and now there's no support.\n\nChannel 0: Yeah. Actually, we have twenty four hours this support, like troubleshooting the issue. But in your case, we need to raise this to the network team because troubleshooting did not work.\n\nChannel 1: Yeah. So... Yeah. This is another\n\nChannel 0: That's why.\n\nChannel 1: router issues. I'm pretty much sure.\n\nChannel 0: Yeah. I think so because we tested two routers already. So\n\nChannel 1: Alright.\n\nChannel 0: this is\n\nChannel 1: I'll... I look forward\n\nChannel 0: the\n\nChannel 1: your\n\nChannel 0: back\n\nChannel 1: response.\n\nChannel 0: end team.\n\nChannel 1: Could you please\n\nChannel 0: Yeah.\n\nChannel 1: follow-up for for for my\n\nChannel 0: Yeah.\n\nChannel 1: India. So\n\nChannel 0: I'll\n\nChannel 1: if\n\nChannel 0: get\n\nChannel 1: if you\n\nChannel 0: back\n\nChannel 1: can...\n\nChannel 0: to you ASAP.\n\nChannel 1: Okay. Sure.\n\nChannel 0: Maybe via email or phone call again.\n\nChannel 1: A phone call, I'm I'm ready to response the phone and\n\nChannel 0: Okay. Yeah.\n\nChannel 1: and fix today. So... Yeah.\n\nChannel 0: Thank you, sir. Just keep\n\nChannel 1: So\n\nChannel 0: your lines\n\nChannel 1: you mean\n\nChannel 0: open.\n\nChannel 1: you mean...\n\nChannel 0: If ever you'd...\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So so you you are going to call me to... Call me back to fix the issue or just a response only\n\nChannel 0: Yeah.\n\nChannel 1: from the network team?\n\nChannel 0: I'll get back to you for the network team response and for further troubleshooting if ever we need to do something on your end.\n\nChannel 1: Alright.\n\nChannel 0: But\n\nChannel 1: Then here what\n\nChannel 0: just\n\nChannel 1: to say.\n\nChannel 0: keep\n\nChannel 1: But\n\nChannel 0: this\n\nChannel 1: they need to... They have to know what the network is going. And now it's... The issues came from the customer and then network team tried to solve. This is not okay.\n\nSuppose...\n\nChannel 0: job.\n\nChannel 1: They're supposed to know it's what's going network because never happened\n\nChannel 0: Yeah.\n\nChannel 1: with the other name... Other intern... Because I'm using the Internet with a lot of providers.\n\nChannel 0: Mhmm.\n\nChannel 1: Never happened. Never got this type of response,\n\nChannel 0: Yeah. I understand. But before we\n\nChannel 1: actually.\n\nChannel 0: end this call, is it okay if we bring back the router that we provided? Like, connect that one until the issue is resolved so that we can check?\n\nChannel 1: So you mean a new router, you want me to keep connect or\n\nChannel 0: Yeah.\n\nChannel 1: old one?\n\nChannel 0: Put it back. Mhmm. The new router and the gray cable again.\n\nChannel 1: Direct cable. I\n\nChannel 0: Mhmm.\n\nChannel 1: think something wrong with this router. My router was perfectly working. And when I plugged this new router to router...\n\nChannel 0: Mhmm. Mhmm. It stopped\n\nChannel 1: And it's\n\nChannel 0: working.\n\nChannel 1: still... I don't know what to say. I'm struggling to fix this yesterday, and now I'm just getting frustrated.\n\nChannel 0: Yeah. We understand. We apologize\n\nChannel 1: Alright then. Yeah.\n\nChannel 0: we apologize for the inconvenience. Please do know that I'm... Be on top of this, and I'll get back to you as I have... Once I hear an update and... If the issue's been resolved.\n\nChannel 1: Yeah. Yeah. Sure. I look forward to your response.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I'm plugged in.\n\nChannel 0: Okay.\n\nChannel 1: I'm plugged in. No worries.\n\nChannel 0: The router? The new router?\n\nChannel 1: New router.\n\nChannel 0: Yeah. And on to the first port again, please.\n\nChannel 1: Yeah. Passport?\n\nChannel 0: Yeah. Port one.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Okay then. Bye for now. Thank\n\nChannel 1: Sure.\n\nChannel 0: you.\n\nChannel 1: I look forward your response as soon as you can, please.\n\nChannel 0: Yeah.\n\nChannel 1: Because from yesterday,\n\nChannel 0: Thank you.\n\nChannel 1: I spent a lot of hour and again today, and nothing happening.\n\nChannel 0: Mhmm.\n\nChannel 1: So I'm getting... To be honest, frustrating.\n\nChannel 0: Yeah. I understand. But\n\nChannel 1: Thank you. Thank\n\nChannel 0: I\n\nChannel 1: you\n\nChannel 0: assure\n\nChannel 1: so much.\n\nChannel 0: you, I'll get back to\n\nChannel 1: Sure. Thank you. Thank you so\n\nChannel 0: you.\n\nChannel 1: much.\n\nChannel 0: I'll give the callback again. Okay. You're welcome.\n\nChannel 1: Thank\n\nChannel 0: Bye for\n\nChannel 1: thank\n\nChannel 0: now.\n\nChannel 1: you. Bye bye. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.2266347110271454},{"text":"Good afternoon.","start":2.3999999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.44775132834911346},{"text":"This is Maureen from Airtel.","start":3.1999998,"end":5.14,"sentiment":"positive","sentiment_score":0.3622536897659302}],"sentiment":"positive","sentiment_score":0.3666757270693779,"channel":0,"num_words":8,"start":1.8399999,"end":5.14},{"sentences":[{"text":"Good afternoon, ma'am.","start":6.3999996,"end":7.3599997,"sentiment":"positive","sentiment_score":0.61613663037618},{"text":"This is Rusan again.","start":7.3599997,"end":8.66,"sentiment":"positive","sentiment_score":0.38947131484746933}],"sentiment":"positive","sentiment_score":0.4866135929312025,"channel":1,"num_words":7,"start":6.3999996,"end":8.66},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":9.92,"sentiment":"neutral","sentiment_score":0.21330603957176208},{"text":"Hello.","start":9.92,"end":10.42,"sentiment":"neutral","sentiment_score":0.14325149357318878}],"sentiment":"neutral","sentiment_score":0.17827876657247543,"channel":0,"num_words":2,"start":9.5199995,"end":10.42},{"sentences":[{"text":"Yes.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.11965403705835342}],"sentiment":"neutral","sentiment_score":0.11965403705835342,"channel":1,"num_words":1,"start":11.2,"end":11.7},{"sentences":[{"text":"Mhmm.","start":11.759999,"end":12.259999,"sentiment":"neutral","sentiment_score":0.05808541923761368}],"sentiment":"neutral","sentiment_score":0.05808541923761368,"channel":0,"num_words":1,"start":11.759999,"end":12.259999},{"sentences":[{"text":"So, yeah, as we had discussed earlier regarding my Internet,","start":11.84,"end":15.62,"sentiment":"neutral","sentiment_score":0.04579681046307087}],"sentiment":"neutral","sentiment_score":0.04579681046307087,"channel":1,"num_words":10,"start":11.84,"end":15.62},{"sentences":[{"text":"Mhmm.","start":16.725,"end":17.225,"sentiment":"neutral","sentiment_score":0.028495948761701584}],"sentiment":"neutral","sentiment_score":0.028495948761701584,"channel":0,"num_words":1,"start":16.725,"end":17.225},{"sentences":[{"text":"I just reached home, and I will change the port as the instructor number four.","start":16.845,"end":25.025,"sentiment":"neutral","sentiment_score":0.055831945439179735}],"sentiment":"neutral","sentiment_score":0.055831945439179735,"channel":1,"num_words":15,"start":16.845,"end":25.025},{"sentences":[{"text":"Mhmm.","start":24.885,"end":25.385,"sentiment":"neutral","sentiment_score":0.03900947794318199},{"text":"Yeah.","start":25.925,"end":26.425,"sentiment":"neutral","sentiment_score":0.059585683047771454},{"text":"Because right now it's connected to the first port.","start":26.564999,"end":30.89,"sentiment":"neutral","sentiment_score":0.07241495615906185},{"text":"Right?","start":30.89,"end":31.39,"sentiment":"neutral","sentiment_score":0.05116748809814453},{"text":"The LAN","start":31.689999,"end":32.59,"sentiment":"neutral","sentiment_score":0.037769027054309845}],"sentiment":"neutral","sentiment_score":0.06264537918780531,"channel":0,"num_words":14,"start":24.885,"end":32.59},{"sentences":[{"text":"Yes.","start":32.12,"end":32.62,"sentiment":"neutral","sentiment_score":0.03953750431537628}],"sentiment":"neutral","sentiment_score":0.03953750431537628,"channel":1,"num_words":1,"start":32.12,"end":32.62},{"sentences":[{"text":"one.","start":33.05,"end":33.55,"sentiment":"neutral","sentiment_score":0.03512183204293251},{"text":"Yeah.","start":34.17,"end":34.67,"sentiment":"neutral","sentiment_score":0.04058697819709778}],"sentiment":"neutral","sentiment_score":0.037854405120015144,"channel":0,"num_words":2,"start":33.05,"end":34.67},{"sentences":[{"text":"Yeah.","start":35.16,"end":35.66,"sentiment":"neutral","sentiment_score":0.034901563078165054}],"sentiment":"neutral","sentiment_score":0.034901563078165054,"channel":1,"num_words":1,"start":35.16,"end":35.66},{"sentences":[{"text":"This is at the back of your router.","start":36.17,"end":38.03,"sentiment":"neutral","sentiment_score":0.0296220351010561}],"sentiment":"neutral","sentiment_score":0.0296220351010561,"channel":0,"num_words":8,"start":36.17,"end":38.03},{"sentences":[{"text":"Yeah.","start":38.6,"end":39.079998,"sentiment":"neutral","sentiment_score":0.04308360069990158},{"text":"Yeah.","start":39.079998,"end":39.239998,"sentiment":"neutral","sentiment_score":0.0508415624499321},{"text":"So I just plugged the number four now.","start":39.239998,"end":43.155,"sentiment":"neutral","sentiment_score":0.06097948644310236}],"sentiment":"neutral","sentiment_score":0.05817610546946526,"channel":1,"num_words":10,"start":38.6,"end":43.155},{"sentences":[{"text":"Okay.","start":44.165,"end":44.665,"sentiment":"neutral","sentiment_score":0.03772572427988053}],"sentiment":"neutral","sentiment_score":0.03772572427988053,"channel":0,"num_words":1,"start":44.165,"end":44.665},{"sentences":[{"text":"So I...","start":44.274998,"end":45.094997,"sentiment":"neutral","sentiment_score":0.01753519894555211},{"text":"So then I will turn on the laptop.","start":45.795,"end":48.135,"sentiment":"neutral","sentiment_score":0.0371140749193728}],"sentiment":"neutral","sentiment_score":0.03319829972460866,"channel":1,"num_words":10,"start":44.274998,"end":48.135},{"sentences":[{"text":"Okay.","start":49.445,"end":49.945,"sentiment":"neutral","sentiment_score":0.05082825571298599},{"text":"Is the lights on the router flashing after you change it.","start":51.605,"end":58.629997,"sentiment":"neutral","sentiment_score":0.01630614943463694}],"sentiment":"neutral","sentiment_score":0.019182991624499362,"channel":0,"num_words":12,"start":49.445,"end":58.629997},{"sentences":[{"text":"Yeah.","start":59.420002,"end":59.74,"sentiment":"neutral","sentiment_score":0.019451837986707687},{"text":"So it's...","start":59.74,"end":60.4,"sentiment":"neutral","sentiment_score":0.014535513706505299}],"sentiment":"neutral","sentiment_score":0.01617428846657276,"channel":1,"num_words":3,"start":59.420002,"end":60.4},{"sentences":[{"text":"Mhmm.","start":63.57,"end":64.07,"sentiment":"neutral","sentiment_score":0.005802140571177006}],"sentiment":"neutral","sentiment_score":0.005802140571177006,"channel":0,"num_words":1,"start":63.57,"end":64.07},{"sentences":[{"text":"Let me see.","start":64.78,"end":65.6,"sentiment":"neutral","sentiment_score":0.013247111812233925},{"text":"Yes.","start":69.340004,"end":69.5,"sentiment":"neutral","sentiment_score":0.03884239494800568},{"text":"It's red light flashing.","start":69.5,"end":71.04,"sentiment":"neutral","sentiment_score":0.02473079925402999}],"sentiment":"neutral","sentiment_score":0.022188365925103426,"channel":1,"num_words":8,"start":64.78,"end":71.04},{"sentences":[{"text":"Okay.","start":72.555,"end":73.055,"sentiment":"neutral","sentiment_score":0.041376471519470215},{"text":"Alright.","start":74.875,"end":75.375,"sentiment":"neutral","sentiment_score":0.05380462110042572},{"text":"How about the other end of the kit, the NTT box?","start":76.314995,"end":82.015,"sentiment":"neutral","sentiment_score":0.04998137361624024},{"text":"Is it color green or color red as well?","start":82.075,"end":84.81,"sentiment":"neutral","sentiment_score":0.03575723390612337}],"sentiment":"neutral","sentiment_score":0.04394505943425677,"channel":0,"num_words":22,"start":72.555,"end":84.81},{"sentences":[{"text":"So all green.","start":88.159996,"end":89.46,"sentiment":"neutral","sentiment_score":0.02471855903665225}],"sentiment":"neutral","sentiment_score":0.02471855903665225,"channel":1,"num_words":3,"start":88.159996,"end":89.46},{"sentences":[{"text":"All green","start":91.369995,"end":92.189995,"sentiment":"neutral","sentiment_score":0.030084600672125816}],"sentiment":"neutral","sentiment_score":0.030084600672125816,"channel":0,"num_words":2,"start":91.369995,"end":92.189995},{"sentences":[{"text":"Yeah.","start":92.479996,"end":92.799995,"sentiment":"neutral","sentiment_score":0.027925804257392883},{"text":"So","start":92.799995,"end":93.119995,"sentiment":"neutral","sentiment_score":0.02147943153977394}],"sentiment":"neutral","sentiment_score":0.024702617898583412,"channel":1,"num_words":2,"start":92.479996,"end":93.119995},{"sentences":[{"text":"at the","start":92.81,"end":93.13,"sentiment":"neutral","sentiment_score":0.027363194152712822}],"sentiment":"neutral","sentiment_score":0.027363194152712822,"channel":0,"num_words":2,"start":92.81,"end":93.13},{"sentences":[{"text":"fiber","start":93.119995,"end":93.52,"sentiment":"neutral","sentiment_score":0.028414232656359673}],"sentiment":"neutral","sentiment_score":0.028414232656359673,"channel":1,"num_words":1,"start":93.119995,"end":93.52},{"sentences":[{"text":"box.","start":93.13,"end":93.63,"sentiment":"neutral","sentiment_score":0.030111225321888924}],"sentiment":"neutral","sentiment_score":0.030111225321888924,"channel":0,"num_words":1,"start":93.13,"end":93.63},{"sentences":[{"text":"box inside","start":93.52,"end":94.259995,"sentiment":"neutral","sentiment_score":0.02839225810021162}],"sentiment":"neutral","sentiment_score":0.02839225810021162,"channel":1,"num_words":2,"start":93.52,"end":94.259995},{"sentences":[{"text":"Yeah.","start":93.93,"end":94.43,"sentiment":"neutral","sentiment_score":0.03609184920787811}],"sentiment":"neutral","sentiment_score":0.03609184920787811,"channel":0,"num_words":1,"start":93.93,"end":94.43},{"sentences":[{"text":"health.","start":94.32,"end":94.71999,"sentiment":"neutral","sentiment_score":0.03521917760372162},{"text":"Right?","start":94.71999,"end":95.21999,"sentiment":"neutral","sentiment_score":0.024352125823497772},{"text":"Do you want","start":95.36,"end":95.84,"sentiment":"neutral","sentiment_score":0.004840071002642314}],"sentiment":"neutral","sentiment_score":0.014818303287029266,"channel":1,"num_words":5,"start":94.32,"end":95.84},{"sentences":[{"text":"Mhmm.","start":95.77,"end":96.25,"sentiment":"neutral","sentiment_score":0.011189094744622707}],"sentiment":"neutral","sentiment_score":0.011189094744622707,"channel":0,"num_words":1,"start":95.77,"end":96.25},{"sentences":[{"text":"me to","start":95.84,"end":96.399994,"sentiment":"neutral","sentiment_score":0.006953601725399494}],"sentiment":"neutral","sentiment_score":0.006953601725399494,"channel":1,"num_words":2,"start":95.84,"end":96.399994},{"sentences":[{"text":"Yeah.","start":96.25,"end":96.75,"sentiment":"neutral","sentiment_score":0.012869419530034064}],"sentiment":"neutral","sentiment_score":0.012869419530034064,"channel":0,"num_words":1,"start":96.25,"end":96.75},{"sentences":[{"text":"picture the WhatsApp?","start":96.399994,"end":97.939995,"sentiment":"neutral","sentiment_score":0.009820626427729925}],"sentiment":"neutral","sentiment_score":0.009820626427729925,"channel":1,"num_words":3,"start":96.399994,"end":97.939995},{"sentences":[{"text":"Yeah.","start":97.77,"end":98.09,"sentiment":"neutral","sentiment_score":0.01754622906446457},{"text":"Can you take a picture, please, for me to have","start":98.09,"end":100.615,"sentiment":"neutral","sentiment_score":0.02577537689357996}],"sentiment":"neutral","sentiment_score":0.02502727254547856,"channel":0,"num_words":11,"start":97.77,"end":100.615},{"sentences":[{"text":"Yeah.","start":100.479996,"end":100.979996,"sentiment":"neutral","sentiment_score":0.015755832195281982}],"sentiment":"neutral","sentiment_score":0.015755832195281982,"channel":1,"num_words":1,"start":100.479996,"end":100.979996},{"sentences":[{"text":"your reference as well?","start":100.615,"end":101.835,"sentiment":"neutral","sentiment_score":0.015319215133786201}],"sentiment":"neutral","sentiment_score":0.015319215133786201,"channel":0,"num_words":4,"start":100.615,"end":101.835},{"sentences":[{"text":"Okay.","start":102.225006,"end":102.625,"sentiment":"neutral","sentiment_score":0.01457250863313675},{"text":"Same WhatsApp.","start":102.625,"end":103.525,"sentiment":"neutral","sentiment_score":0.011951053515076637},{"text":"Right?","start":103.585,"end":104.085,"sentiment":"neutral","sentiment_score":0.013616440817713736}],"sentiment":"neutral","sentiment_score":0.01302276412025094,"channel":1,"num_words":4,"start":102.225006,"end":104.085},{"sentences":[{"text":"Yeah.","start":104.775,"end":105.275,"sentiment":"neutral","sentiment_score":0.012187444604933262},{"text":"Same with them.","start":105.655,"end":106.715004,"sentiment":"neutral","sentiment_score":0.010523645207285881}],"sentiment":"neutral","sentiment_score":0.010939595056697726,"channel":0,"num_words":4,"start":104.775,"end":106.715004},{"sentences":[{"text":"One moment.","start":108.305,"end":109.205,"sentiment":"neutral","sentiment_score":0.0062568639405071735},{"text":"Sent.","start":125.23,"end":125.73,"sentiment":"neutral","sentiment_score":0.010322418063879011}],"sentiment":"neutral","sentiment_score":0.007612048648297787,"channel":1,"num_words":3,"start":108.305,"end":125.73},{"sentences":[{"text":"Okay.","start":127.4,"end":127.72,"sentiment":"neutral","sentiment_score":0.015730291604995728},{"text":"Let me just have a look.","start":127.72,"end":129.69499,"sentiment":"neutral","sentiment_score":0.014842455896238485},{"text":"Okay.","start":148.29001,"end":148.61,"sentiment":"neutral","sentiment_score":0.01194947585463524},{"text":"I see.","start":148.61,"end":149.27,"sentiment":"neutral","sentiment_score":0.004975729621946812},{"text":"Is this gray cable, is this the one you're using ever since?","start":152.21,"end":156.55,"sentiment":"neutral","sentiment_score":-0.0033050972366860756}],"sentiment":"neutral","sentiment_score":0.003955672510941936,"channel":0,"num_words":22,"start":127.4,"end":156.55},{"sentences":[{"text":"There's no other cable?","start":156.93501,"end":158.315,"sentiment":"neutral","sentiment_score":-0.057941682636737823},{"text":"Because usually the yell...","start":159.335,"end":160.875,"sentiment":"neutral","sentiment_score":-0.03919855132699013},{"text":"The color of the cable should be yellow.","start":161.57501,"end":163.835,"sentiment":"neutral","sentiment_score":-0.04444908211007714}],"sentiment":"neutral","sentiment_score":-0.04650959954597056,"channel":0,"num_words":16,"start":156.93501,"end":163.835},{"sentences":[{"text":"Yellow.","start":164.705,"end":165.205,"sentiment":"neutral","sentiment_score":-0.022329896688461304}],"sentiment":"neutral","sentiment_score":-0.022329896688461304,"channel":1,"num_words":1,"start":164.705,"end":165.205},{"sentences":[{"text":"Yeah.","start":166.21501,"end":166.71501,"sentiment":"neutral","sentiment_score":-0.012544848956167698},{"text":"But is this the one","start":168.535,"end":170.375,"sentiment":"neutral","sentiment_score":-0.014381797611713409}],"sentiment":"neutral","sentiment_score":-0.014075639502455791,"channel":0,"num_words":6,"start":166.21501,"end":170.375},{"sentences":[{"text":"So","start":170.25,"end":170.48999,"sentiment":"neutral","sentiment_score":-0.012741428799927236}],"sentiment":"neutral","sentiment_score":-0.012741428799927236,"channel":1,"num_words":1,"start":170.25,"end":170.48999},{"sentences":[{"text":"that","start":170.375,"end":170.535,"sentiment":"neutral","sentiment_score":-0.01318400725722313}],"sentiment":"neutral","sentiment_score":-0.01318400725722313,"channel":0,"num_words":1,"start":170.375,"end":170.535},{"sentences":[{"text":"so","start":170.48999,"end":170.65,"sentiment":"neutral","sentiment_score":-0.01749103143811226}],"sentiment":"neutral","sentiment_score":-0.01749103143811226,"channel":1,"num_words":1,"start":170.48999,"end":170.65},{"sentences":[{"text":"you're","start":170.535,"end":170.77501,"sentiment":"neutral","sentiment_score":-0.010472437366843224}],"sentiment":"neutral","sentiment_score":-0.010472437366843224,"channel":0,"num_words":1,"start":170.535,"end":170.77501},{"sentences":[{"text":"you","start":170.65,"end":170.81,"sentiment":"neutral","sentiment_score":-0.011125648394227028}],"sentiment":"neutral","sentiment_score":-0.011125648394227028,"channel":1,"num_words":1,"start":170.65,"end":170.81},{"sentences":[{"text":"using?","start":170.77501,"end":171.27501,"sentiment":"neutral","sentiment_score":-0.014390374533832071}],"sentiment":"neutral","sentiment_score":-0.014390374533832071,"channel":0,"num_words":1,"start":170.77501,"end":171.27501},{"sentences":[{"text":"mean...","start":170.81,"end":171.31,"sentiment":"neutral","sentiment_score":-0.02491808496415615},{"text":"No.","start":172.48999,"end":172.89,"sentiment":"neutral","sentiment_score":-0.14671044051647186},{"text":"I received a cable, gray one, and I have a a old one.","start":172.89,"end":180.825,"sentiment":"neutral","sentiment_score":-0.1345883349959667},{"text":"That's a yellow before I used.","start":181.94499,"end":184.105,"sentiment":"neutral","sentiment_score":-0.1261023978392283}],"sentiment":"neutral","sentiment_score":-0.1275186317839793,"channel":1,"num_words":21,"start":170.81,"end":184.105},{"sentences":[{"text":"Yeah.","start":183.63,"end":183.71,"sentiment":"neutral","sentiment_score":-0.017728885635733604},{"text":"Yeah.","start":183.71,"end":183.95001,"sentiment":"neutral","sentiment_score":-0.0031690793111920357},{"text":"Look","start":183.95001,"end":184.245,"sentiment":"neutral","sentiment_score":-0.00512324832379818}],"sentiment":"neutral","sentiment_score":-0.00867373775690794,"channel":0,"num_words":3,"start":183.63,"end":184.245},{"sentences":[{"text":"I","start":184.105,"end":184.345,"sentiment":"neutral","sentiment_score":-0.0030365847051143646}],"sentiment":"neutral","sentiment_score":-0.0030365847051143646,"channel":1,"num_words":1,"start":184.105,"end":184.345},{"sentences":[{"text":"cable.","start":184.325,"end":184.825,"sentiment":"neutral","sentiment_score":0.004027845337986946}],"sentiment":"neutral","sentiment_score":0.004027845337986946,"channel":0,"num_words":1,"start":184.325,"end":184.825},{"sentences":[{"text":"will send it I will send it to you to...","start":184.345,"end":186.425,"sentiment":"neutral","sentiment_score":0.014282461814582348},{"text":"This","start":186.425,"end":186.925,"sentiment":"neutral","sentiment_score":0.010447900742292404}],"sentiment":"neutral","sentiment_score":0.01393386535346508,"channel":1,"num_words":11,"start":184.345,"end":186.925},{"sentences":[{"text":"Okay.","start":188.165,"end":188.665,"sentiment":"neutral","sentiment_score":0.028152739629149437},{"text":"And that yellow cable is working fine?","start":192.405,"end":194.985,"sentiment":"neutral","sentiment_score":0.05363965939198222},{"text":"Have you used that before?","start":195.045,"end":196.42499,"sentiment":"neutral","sentiment_score":0.0032312039285898207}],"sentiment":"neutral","sentiment_score":0.03229125961661339,"channel":0,"num_words":13,"start":188.165,"end":196.42499},{"sentences":[{"text":"Yeah.","start":196.5,"end":196.82,"sentiment":"neutral","sentiment_score":0.022182893007993695},{"text":"Before, yeah, it was working.","start":196.82,"end":198.26,"sentiment":"neutral","sentiment_score":0.04968288317322731},{"text":"So I have just send it to you, picture.","start":198.26,"end":200.52,"sentiment":"neutral","sentiment_score":0.06463415175676346},{"text":"This is my own cable,","start":200.82,"end":202.68,"sentiment":"neutral","sentiment_score":0.014593850076198577}],"sentiment":"neutral","sentiment_score":0.046263696253299715,"channel":1,"num_words":20,"start":196.5,"end":202.68},{"sentences":[{"text":"Okay.","start":202.48999,"end":202.98999,"sentiment":"neutral","sentiment_score":0.017956459894776344}],"sentiment":"neutral","sentiment_score":0.017956459894776344,"channel":0,"num_words":1,"start":202.48999,"end":202.98999},{"sentences":[{"text":"but I got a cable, a gray one from from Airtel with $10 router.","start":203.14,"end":208.76,"sentiment":"neutral","sentiment_score":0.015772148833743165}],"sentiment":"neutral","sentiment_score":0.015772148833743165,"channel":1,"num_words":14,"start":203.14,"end":208.76},{"sentences":[{"text":"Okay.","start":210.33,"end":210.83,"sentiment":"neutral","sentiment_score":0.01040398981422186}],"sentiment":"neutral","sentiment_score":0.01040398981422186,"channel":0,"num_words":1,"start":210.33,"end":210.83},{"sentences":[{"text":"So what she suggest me...","start":211.645,"end":213.345,"sentiment":"neutral","sentiment_score":-0.0239240575581789},{"text":"So this will need to change the cable.","start":213.405,"end":215.345,"sentiment":"neutral","sentiment_score":-0.06858306610956788}],"sentiment":"neutral","sentiment_score":-0.05140652435903366,"channel":1,"num_words":13,"start":211.645,"end":215.345},{"sentences":[{"text":"Hang on.","start":215.595,"end":215.99501,"sentiment":"neutral","sentiment_score":-0.027142238803207874},{"text":"Let me just check.","start":215.99501,"end":217.21501,"sentiment":"neutral","sentiment_score":0.01729448139667511},{"text":"Let's just use the gray cable for the meantime.","start":220.715,"end":224.095,"sentiment":"neutral","sentiment_score":0.02858279852403535}],"sentiment":"neutral","sentiment_score":0.018142575646440187,"channel":0,"num_words":15,"start":215.595,"end":224.095},{"sentences":[{"text":"So which is I already","start":225.56999,"end":226.77,"sentiment":"neutral","sentiment_score":0.027665191143751145}],"sentiment":"neutral","sentiment_score":0.027665191143751145,"channel":1,"num_words":5,"start":225.56999,"end":226.77},{"sentences":[{"text":"Then...","start":226.395,"end":226.895,"sentiment":"neutral","sentiment_score":0.011019619181752203}],"sentiment":"neutral","sentiment_score":0.011019619181752203,"channel":0,"num_words":1,"start":226.395,"end":226.895},{"sentences":[{"text":"connected that one.","start":226.77,"end":227.73,"sentiment":"neutral","sentiment_score":0.015344164334237576},{"text":"Right?","start":227.73,"end":228.23,"sentiment":"neutral","sentiment_score":0.03126467764377594}],"sentiment":"neutral","sentiment_score":0.019324292661622167,"channel":1,"num_words":4,"start":226.77,"end":228.23},{"sentences":[{"text":"Yeah.","start":228.075,"end":228.575,"sentiment":"neutral","sentiment_score":0.06488404422998428},{"text":"Yeah.","start":228.63501,"end":229.115,"sentiment":"neutral","sentiment_score":0.10524217784404756},{"text":"Correct.","start":229.115,"end":229.59,"sentiment":"neutral","sentiment_score":0.12433341145515442}],"sentiment":"neutral","sentiment_score":0.09815321117639542,"channel":0,"num_words":3,"start":228.075,"end":229.59},{"sentences":[{"text":"Okay.","start":229.17,"end":229.67,"sentiment":"neutral","sentiment_score":0.07894285023212433}],"sentiment":"neutral","sentiment_score":0.07894285023212433,"channel":1,"num_words":1,"start":229.17,"end":229.67},{"sentences":[{"text":"K.","start":236.15,"end":236.65,"sentiment":"neutral","sentiment_score":0.04720848798751831},{"text":"Do you have your","start":240.70999,"end":241.605,"sentiment":"neutral","sentiment_score":0.04639413394033909}],"sentiment":"neutral","sentiment_score":0.046557004749774936,"channel":0,"num_words":5,"start":236.15,"end":241.605},{"sentences":[{"text":"Yes.","start":243.235,"end":243.63501,"sentiment":"neutral","sentiment_score":0.08739782869815826},{"text":"I have a laptop.","start":243.63501,"end":244.77501,"sentiment":"neutral","sentiment_score":0.06292132381349802}],"sentiment":"neutral","sentiment_score":0.06781662479043007,"channel":1,"num_words":5,"start":243.235,"end":244.77501},{"sentences":[{"text":"Can we try to access the router's interface on your","start":249.36499,"end":253.44499,"sentiment":"neutral","sentiment_score":0.05918514989316463}],"sentiment":"neutral","sentiment_score":0.05918514989316463,"channel":0,"num_words":10,"start":249.36499,"end":253.44499},{"sentences":[{"text":"Okay.","start":253.41,"end":253.89,"sentiment":"neutral","sentiment_score":0.043127503246068954}],"sentiment":"neutral","sentiment_score":0.043127503246068954,"channel":1,"num_words":1,"start":253.41,"end":253.89},{"sentences":[{"text":"laptop?","start":253.44499,"end":253.94499,"sentiment":"neutral","sentiment_score":0.03503311425447464}],"sentiment":"neutral","sentiment_score":0.03503311425447464,"channel":0,"num_words":1,"start":253.44499,"end":253.94499},{"sentences":[{"text":"Let","start":253.89,"end":254.39,"sentiment":"neutral","sentiment_score":0.05527079477906227}],"sentiment":"neutral","sentiment_score":0.05527079477906227,"channel":1,"num_words":1,"start":253.89,"end":254.39},{"sentences":[{"text":"Yeah.","start":254.35,"end":254.85,"sentiment":"neutral","sentiment_score":0.09426349401474}],"sentiment":"neutral","sentiment_score":0.09426349401474,"channel":0,"num_words":1,"start":254.35,"end":254.85},{"sentences":[{"text":"let me connect the Internet first.","start":254.61,"end":257.03,"sentiment":"neutral","sentiment_score":0.07721586277087529},{"text":"I","start":257.97,"end":258.21,"sentiment":"neutral","sentiment_score":0.05728260427713394}],"sentiment":"neutral","sentiment_score":0.07436825441462654,"channel":1,"num_words":7,"start":254.61,"end":258.21},{"sentences":[{"text":"Mhmm.","start":258.19,"end":258.69,"sentiment":"neutral","sentiment_score":0.03473646566271782}],"sentiment":"neutral","sentiment_score":0.03473646566271782,"channel":0,"num_words":1,"start":258.19,"end":258.69},{"sentences":[{"text":"mean, the tender router with the computer.","start":258.21,"end":260.87,"sentiment":"neutral","sentiment_score":0.07732384119715009},{"text":"It's connected.","start":267.055,"end":267.63498,"sentiment":"neutral","sentiment_score":0.11249030381441116},{"text":"Supposed to open it straight away, actually.","start":283.64,"end":286.7,"sentiment":"neutral","sentiment_score":0.08936832153371402},{"text":"Yesterday, it was opening it straight away.","start":288.44,"end":290.86002,"sentiment":"neutral","sentiment_score":-0.11133312966142382}],"sentiment":"neutral","sentiment_score":0.026630166918039322,"channel":1,"num_words":23,"start":258.21,"end":290.86002},{"sentences":[{"text":"Sorry.","start":293.775,"end":294.175,"sentiment":"neutral","sentiment_score":-0.10165030509233476},{"text":"What is it?","start":294.175,"end":294.735,"sentiment":"neutral","sentiment_score":-0.0799069528778394},{"text":"The router?","start":294.735,"end":295.395,"sentiment":"neutral","sentiment_score":-0.0742507241666317}],"sentiment":"neutral","sentiment_score":-0.08164543534318607,"channel":0,"num_words":6,"start":293.775,"end":295.395},{"sentences":[{"text":"Yeah.","start":297.08502,"end":297.58502,"sentiment":"neutral","sentiment_score":0.029681887477636337}],"sentiment":"neutral","sentiment_score":0.029681887477636337,"channel":1,"num_words":1,"start":297.08502,"end":297.58502},{"sentences":[{"text":"Okay.","start":299.535,"end":300.035,"sentiment":"neutral","sentiment_score":0.05610186606645584}],"sentiment":"neutral","sentiment_score":0.05610186606645584,"channel":0,"num_words":1,"start":299.535,"end":300.035},{"sentences":[{"text":"Alright.","start":301.805,"end":302.20502,"sentiment":"neutral","sentiment_score":0.1028394028544426},{"text":"What I'll do?","start":302.20502,"end":303.185,"sentiment":"neutral","sentiment_score":0.04890715703368187}],"sentiment":"neutral","sentiment_score":0.06239021848887205,"channel":1,"num_words":4,"start":301.805,"end":303.185},{"sentences":[{"text":"Can","start":306.49,"end":306.72998,"sentiment":"neutral","sentiment_score":0.010143525898456572}],"sentiment":"neutral","sentiment_score":0.010143525898456572,"channel":0,"num_words":1,"start":306.49,"end":306.72998},{"sentences":[{"text":"I'll I'll","start":306.62003,"end":307.02002,"sentiment":"neutral","sentiment_score":0.02520135324448347}],"sentiment":"neutral","sentiment_score":0.02520135324448347,"channel":1,"num_words":2,"start":306.62003,"end":307.02002},{"sentences":[{"text":"we please","start":306.72998,"end":307.46997,"sentiment":"neutral","sentiment_score":0.025491919368505478}],"sentiment":"neutral","sentiment_score":0.025491919368505478,"channel":0,"num_words":2,"start":306.72998,"end":307.46997},{"sentences":[{"text":"go to the","start":307.02002,"end":307.58002,"sentiment":"neutral","sentiment_score":0.022130433470010757}],"sentiment":"neutral","sentiment_score":0.022130433470010757,"channel":1,"num_words":3,"start":307.02002,"end":307.58002},{"sentences":[{"text":"press...","start":307.53,"end":308.03,"sentiment":"neutral","sentiment_score":0.003551412373781204}],"sentiment":"neutral","sentiment_score":0.003551412373781204,"channel":0,"num_words":1,"start":307.53,"end":308.03},{"sentences":[{"text":"browser.","start":307.58002,"end":308.08002,"sentiment":"neutral","sentiment_score":0.012235205620527267}],"sentiment":"neutral","sentiment_score":0.012235205620527267,"channel":1,"num_words":1,"start":307.58002,"end":308.08002},{"sentences":[{"text":"Yeah.","start":308.81,"end":309.31,"sentiment":"neutral","sentiment_score":0.02596520818769932},{"text":"Can we please press the reset button first on the router?","start":309.44998,"end":312.90997,"sentiment":"neutral","sentiment_score":0.00377767143601721}],"sentiment":"neutral","sentiment_score":0.005626632831990719,"channel":0,"num_words":12,"start":308.81,"end":312.90997},{"sentences":[{"text":"How long?","start":314.14,"end":314.88,"sentiment":"neutral","sentiment_score":-0.013139409944415092}],"sentiment":"neutral","sentiment_score":-0.013139409944415092,"channel":1,"num_words":2,"start":314.14,"end":314.88},{"sentences":[{"text":"How long?","start":317.68997,"end":318.43,"sentiment":"neutral","sentiment_score":-0.010122240521013737}],"sentiment":"neutral","sentiment_score":-0.010122240521013737,"channel":0,"num_words":2,"start":317.68997,"end":318.43},{"sentences":[{"text":"Yeah.","start":318.935,"end":319.255,"sentiment":"neutral","sentiment_score":0.00800236314535141},{"text":"It's eight","start":319.255,"end":319.915,"sentiment":"neutral","sentiment_score":0.00034588731068652123}],"sentiment":"neutral","sentiment_score":0.0028980459222414843,"channel":1,"num_words":3,"start":318.935,"end":319.915},{"sentences":[{"text":"Yeah.","start":320.145,"end":320.625,"sentiment":"neutral","sentiment_score":0.006983445957303047}],"sentiment":"neutral","sentiment_score":0.006983445957303047,"channel":0,"num_words":1,"start":320.145,"end":320.625},{"sentences":[{"text":"second","start":320.29498,"end":320.695,"sentiment":"neutral","sentiment_score":0.0007110070437192917}],"sentiment":"neutral","sentiment_score":0.0007110070437192917,"channel":1,"num_words":1,"start":320.29498,"end":320.695},{"sentences":[{"text":"For","start":320.625,"end":321.025,"sentiment":"neutral","sentiment_score":-0.004683084785938263}],"sentiment":"neutral","sentiment_score":-0.004683084785938263,"channel":0,"num_words":1,"start":320.625,"end":321.025},{"sentences":[{"text":"or thirty?","start":320.695,"end":321.35498,"sentiment":"neutral","sentiment_score":0.0027050701901316643}],"sentiment":"neutral","sentiment_score":0.0027050701901316643,"channel":1,"num_words":2,"start":320.695,"end":321.35498},{"sentences":[{"text":"thirty thirty seconds.","start":321.025,"end":322.965,"sentiment":"neutral","sentiment_score":0.0010945793862144153}],"sentiment":"neutral","sentiment_score":0.0010945793862144153,"channel":0,"num_words":3,"start":321.025,"end":322.965},{"sentences":[{"text":"Okay.","start":323.815,"end":324.135,"sentiment":"neutral","sentiment_score":0.03718426823616028},{"text":"I will count now then.","start":324.135,"end":325.57498,"sentiment":"neutral","sentiment_score":0.034091940894722936},{"text":"Yeah.","start":325.57498,"end":326.07498,"sentiment":"neutral","sentiment_score":0.05265820771455765}],"sentiment":"neutral","sentiment_score":0.03718602577490466,"channel":1,"num_words":7,"start":323.815,"end":326.07498},{"sentences":[{"text":"Yeah.","start":326.785,"end":327.285,"sentiment":"neutral","sentiment_score":0.039971865713596344}],"sentiment":"neutral","sentiment_score":0.039971865713596344,"channel":0,"num_words":1,"start":326.785,"end":327.285},{"sentences":[{"text":"1234567,","start":327.255,"end":333.69998,"sentiment":"neutral","sentiment_score":0.02924969792366028}],"sentiment":"neutral","sentiment_score":0.02924969792366028,"channel":1,"num_words":1,"start":327.255,"end":333.69998},{"sentences":[{"text":"Press","start":334.09,"end":334.41,"sentiment":"neutral","sentiment_score":0.013810664415359495}],"sentiment":"neutral","sentiment_score":0.013810664415359495,"channel":0,"num_words":1,"start":334.09,"end":334.41},{"sentences":[{"text":"8,","start":334.16,"end":334.66,"sentiment":"neutral","sentiment_score":0.0156177319586277}],"sentiment":"neutral","sentiment_score":0.0156177319586277,"channel":1,"num_words":1,"start":334.16,"end":334.66},{"sentences":[{"text":"and","start":334.41,"end":334.91,"sentiment":"neutral","sentiment_score":0.009872742928564548}],"sentiment":"neutral","sentiment_score":0.009872742928564548,"channel":0,"num_words":1,"start":334.41,"end":334.91},{"sentences":[{"text":"9,","start":335.68,"end":336.18,"sentiment":"neutral","sentiment_score":0.015321612358093262}],"sentiment":"neutral","sentiment_score":0.015321612358093262,"channel":1,"num_words":1,"start":335.68,"end":336.18},{"sentences":[{"text":"hold that button","start":335.93002,"end":336.89,"sentiment":"neutral","sentiment_score":0.018490905563036602}],"sentiment":"neutral","sentiment_score":0.018490905563036602,"channel":0,"num_words":3,"start":335.93002,"end":336.89},{"sentences":[{"text":"10.","start":336.87997,"end":337.37997,"sentiment":"neutral","sentiment_score":0.022287927567958832}],"sentiment":"neutral","sentiment_score":0.022287927567958832,"channel":1,"num_words":1,"start":336.87997,"end":337.37997},{"sentences":[{"text":"for thirty seconds","start":336.89,"end":337.95,"sentiment":"neutral","sentiment_score":0.014517381166418394}],"sentiment":"neutral","sentiment_score":0.014517381166418394,"channel":0,"num_words":3,"start":336.89,"end":337.95},{"sentences":[{"text":"Yeah.","start":337.68,"end":338.18,"sentiment":"neutral","sentiment_score":0.023969363421201702}],"sentiment":"neutral","sentiment_score":0.023969363421201702,"channel":1,"num_words":1,"start":337.68,"end":338.18},{"sentences":[{"text":"because","start":338.17,"end":338.49002,"sentiment":"neutral","sentiment_score":0.009319603443145752}],"sentiment":"neutral","sentiment_score":0.009319603443145752,"channel":0,"num_words":1,"start":338.17,"end":338.49002},{"sentences":[{"text":"Yeah.","start":338.24,"end":338.74,"sentiment":"neutral","sentiment_score":0.01725366711616516}],"sentiment":"neutral","sentiment_score":0.01725366711616516,"channel":1,"num_words":1,"start":338.24,"end":338.74},{"sentences":[{"text":"the router","start":338.49002,"end":339.13,"sentiment":"neutral","sentiment_score":0.008031584322452545}],"sentiment":"neutral","sentiment_score":0.008031584322452545,"channel":0,"num_words":2,"start":338.49002,"end":339.13},{"sentences":[{"text":"11,","start":338.96,"end":339.46,"sentiment":"neutral","sentiment_score":0.009391004219651222}],"sentiment":"neutral","sentiment_score":0.009391004219651222,"channel":1,"num_words":1,"start":338.96,"end":339.46},{"sentences":[{"text":"starts to...","start":339.13,"end":339.95,"sentiment":"neutral","sentiment_score":-0.0014450452290475368}],"sentiment":"neutral","sentiment_score":-0.0014450452290475368,"channel":0,"num_words":2,"start":339.13,"end":339.95},{"sentences":[{"text":"12.","start":340.31998,"end":340.81998,"sentiment":"neutral","sentiment_score":-0.0026831571012735367}],"sentiment":"neutral","sentiment_score":-0.0026831571012735367,"channel":1,"num_words":1,"start":340.31998,"end":340.81998},{"sentences":[{"text":"Let me know once the router lights are back on and stable.","start":340.57,"end":343.63,"sentiment":"neutral","sentiment_score":-0.0018055605081220467}],"sentiment":"neutral","sentiment_score":-0.0018055605081220467,"channel":0,"num_words":12,"start":340.57,"end":343.63},{"sentences":[{"text":"So light are changing in the green, yellow, and red.","start":348.705,"end":352.225,"sentiment":"neutral","sentiment_score":-0.012268658541142941},{"text":"So now it's a green.","start":352.225,"end":353.525,"sentiment":"neutral","sentiment_score":-0.005809351336210966}],"sentiment":"neutral","sentiment_score":-0.010115556139498948,"channel":1,"num_words":15,"start":348.705,"end":353.525},{"sentences":[{"text":"Okay.","start":354.445,"end":354.945,"sentiment":"neutral","sentiment_score":0.002149103209376335}],"sentiment":"neutral","sentiment_score":0.002149103209376335,"channel":0,"num_words":1,"start":354.445,"end":354.945},{"sentences":[{"text":"So I think it's a thirty second.","start":357.08002,"end":358.7,"sentiment":"neutral","sentiment_score":-0.013861870393157005}],"sentiment":"neutral","sentiment_score":-0.013861870393157005,"channel":1,"num_words":7,"start":357.08002,"end":358.7},{"sentences":[{"text":"Mhmm.","start":359.85,"end":360.35,"sentiment":"neutral","sentiment_score":-0.011502794921398165}],"sentiment":"neutral","sentiment_score":-0.011502794921398165,"channel":0,"num_words":1,"start":359.85,"end":360.35},{"sentences":[{"text":"Shall I leave?","start":362.04,"end":362.86002,"sentiment":"neutral","sentiment_score":-0.020114200189709663}],"sentiment":"neutral","sentiment_score":-0.020114200189709663,"channel":1,"num_words":3,"start":362.04,"end":362.86002},{"sentences":[{"text":"Yeah.","start":364.16998,"end":364.57,"sentiment":"neutral","sentiment_score":-0.010633240453898908},{"text":"You can...","start":364.57,"end":365.22998,"sentiment":"neutral","sentiment_score":-0.01716836914420128}],"sentiment":"neutral","sentiment_score":-0.01498999291410049,"channel":0,"num_words":3,"start":364.16998,"end":365.22998},{"sentences":[{"text":"Yeah.","start":366.6,"end":367.1,"sentiment":"neutral","sentiment_score":-0.014592369087040424},{"text":"So after","start":368.04,"end":368.86002,"sentiment":"neutral","sentiment_score":-0.028421279042959213}],"sentiment":"neutral","sentiment_score":-0.023811642390986282,"channel":1,"num_words":3,"start":366.6,"end":368.86002},{"sentences":[{"text":"Yes.","start":369.05,"end":369.29,"sentiment":"neutral","sentiment_score":-0.01188422180712223},{"text":"Yes, ma'am.","start":369.29,"end":369.87,"sentiment":"neutral","sentiment_score":-0.02351610921323299}],"sentiment":"neutral","sentiment_score":-0.019638813411196072,"channel":0,"num_words":3,"start":369.05,"end":369.87},{"sentences":[{"text":"leave, it's a green light now, and it's not blinking.","start":369.56,"end":373.86502,"sentiment":"neutral","sentiment_score":-0.12753174602985382},{"text":"It's a stable light.","start":374.245,"end":375.625,"sentiment":"neutral","sentiment_score":-0.05021309945732355}],"sentiment":"neutral","sentiment_score":-0.10544070415198803,"channel":1,"num_words":14,"start":369.56,"end":375.625},{"sentences":[{"text":"Stable.","start":375.775,"end":376.175,"sentiment":"neutral","sentiment_score":0.008512832224369049},{"text":"Right?","start":376.175,"end":376.575,"sentiment":"neutral","sentiment_score":-0.014160428196191788},{"text":"Okay.","start":376.575,"end":377.075,"sentiment":"neutral","sentiment_score":-0.03646637126803398}],"sentiment":"neutral","sentiment_score":-0.01403798907995224,"channel":0,"num_words":3,"start":375.775,"end":377.075},{"sentences":[{"text":"Yeah.","start":377.285,"end":377.785,"sentiment":"neutral","sentiment_score":-0.050770387053489685},{"text":"Not","start":378.005,"end":378.325,"sentiment":"neutral","sentiment_score":-0.1135052964091301}],"sentiment":"neutral","sentiment_score":-0.08213784173130989,"channel":1,"num_words":2,"start":377.285,"end":378.325},{"sentences":[{"text":"Can","start":378.095,"end":378.415,"sentiment":"neutral","sentiment_score":-0.12011808156967164}],"sentiment":"neutral","sentiment_score":-0.12011808156967164,"channel":0,"num_words":1,"start":378.095,"end":378.415},{"sentences":[{"text":"blinking.","start":378.325,"end":378.825,"sentiment":"neutral","sentiment_score":-0.10225766897201538}],"sentiment":"neutral","sentiment_score":-0.10225766897201538,"channel":1,"num_words":1,"start":378.325,"end":378.825},{"sentences":[{"text":"we try to connect?","start":378.415,"end":379.775,"sentiment":"neutral","sentiment_score":-0.08800783380866051},{"text":"Yeah.","start":379.775,"end":380.275,"sentiment":"neutral","sentiment_score":-0.014856675639748572},{"text":"Let's now connect to the router.","start":380.735,"end":382.595,"sentiment":"neutral","sentiment_score":0.005349864562352498}],"sentiment":"neutral","sentiment_score":-0.030435347590934147,"channel":0,"num_words":11,"start":378.415,"end":382.595},{"sentences":[{"text":"Okay.","start":384.15,"end":384.65,"sentiment":"neutral","sentiment_score":-0.014072572812438011},{"text":"I'll turn on the Wi Fi.","start":384.71,"end":386.25,"sentiment":"neutral","sentiment_score":-0.026585549116134644},{"text":"So yesterday, same thing happened.","start":390.95,"end":392.63,"sentiment":"neutral","sentiment_score":-0.13989054709672927},{"text":"One of your team member asked me to do that.","start":392.63,"end":394.79,"sentiment":"neutral","sentiment_score":-0.08674814626574516},{"text":"And then after","start":394.79,"end":396.41,"sentiment":"neutral","sentiment_score":-0.06519948442776997}],"sentiment":"neutral","sentiment_score":-0.07744474075734616,"channel":1,"num_words":25,"start":384.15,"end":396.41},{"sentences":[{"text":"Okay.","start":396.15,"end":396.65,"sentiment":"neutral","sentiment_score":-0.07104336470365524}],"sentiment":"neutral","sentiment_score":-0.07104336470365524,"channel":0,"num_words":1,"start":396.15,"end":396.65},{"sentences":[{"text":"the Wi Fi, it...","start":397.605,"end":401.86502,"sentiment":"neutral","sentiment_score":-0.0773254306986928},{"text":"I...","start":402.725,"end":402.965,"sentiment":"neutral","sentiment_score":-0.06494926661252975},{"text":"What...","start":402.965,"end":403.20502,"sentiment":"neutral","sentiment_score":-0.13641107082366943},{"text":"Wasn't shows up.","start":403.20502,"end":406.825,"sentiment":"neutral","sentiment_score":-0.23095854620138803}],"sentiment":"neutral","sentiment_score":-0.13372641098168161,"channel":1,"num_words":9,"start":397.605,"end":406.825},{"sentences":[{"text":"Mhmm.","start":408.245,"end":408.745,"sentiment":"neutral","sentiment_score":-0.16587422788143158}],"sentiment":"neutral","sentiment_score":-0.16587422788143158,"channel":0,"num_words":1,"start":408.245,"end":408.745},{"sentences":[{"text":"And again, it's still green and not blinking.","start":409.96,"end":413.58,"sentiment":"negative","sentiment_score":-0.3583397399634123},{"text":"And I can't see the Wi Fi.","start":414.59998,"end":418.69998,"sentiment":"negative","sentiment_score":-0.37713375261851717}],"sentiment":"negative","sentiment_score":-0.36711027920246125,"channel":1,"num_words":15,"start":409.96,"end":418.69998},{"sentences":[{"text":"Okay.","start":420.91998,"end":421.41998,"sentiment":"neutral","sentiment_score":-0.17645397782325745}],"sentiment":"neutral","sentiment_score":-0.17645397782325745,"channel":0,"num_words":1,"start":420.91998,"end":421.41998},{"sentences":[{"text":"And then","start":422.28497,"end":422.685,"sentiment":"neutral","sentiment_score":-0.13212598860263824}],"sentiment":"neutral","sentiment_score":-0.13212598860263824,"channel":1,"num_words":2,"start":422.28497,"end":422.685},{"sentences":[{"text":"Is","start":422.6,"end":422.84,"sentiment":"neutral","sentiment_score":-0.12648257613182068}],"sentiment":"neutral","sentiment_score":-0.12648257613182068,"channel":0,"num_words":1,"start":422.6,"end":422.84},{"sentences":[{"text":"later","start":422.685,"end":423.085,"sentiment":"neutral","sentiment_score":-0.11643344163894652}],"sentiment":"neutral","sentiment_score":-0.11643344163894652,"channel":1,"num_words":1,"start":422.685,"end":423.085},{"sentences":[{"text":"there a","start":422.84,"end":423.16,"sentiment":"neutral","sentiment_score":-0.1311463788151741}],"sentiment":"neutral","sentiment_score":-0.1311463788151741,"channel":0,"num_words":2,"start":422.84,"end":423.16},{"sentences":[{"text":"on","start":423.085,"end":423.32498,"sentiment":"neutral","sentiment_score":-0.11265940219163896}],"sentiment":"neutral","sentiment_score":-0.11265940219163896,"channel":1,"num_words":1,"start":423.085,"end":423.32498},{"sentences":[{"text":"chain...","start":423.16,"end":423.63998,"sentiment":"neutral","sentiment_score":-0.12162785232067108}],"sentiment":"neutral","sentiment_score":-0.12162785232067108,"channel":0,"num_words":1,"start":423.16,"end":423.63998},{"sentences":[{"text":"later","start":423.32498,"end":423.645,"sentiment":"neutral","sentiment_score":-0.10278632491827012}],"sentiment":"neutral","sentiment_score":-0.10278632491827012,"channel":1,"num_words":1,"start":423.32498,"end":423.645},{"sentences":[{"text":"Mhmm.","start":423.63998,"end":424.13998,"sentiment":"neutral","sentiment_score":-0.08821224421262741}],"sentiment":"neutral","sentiment_score":-0.08821224421262741,"channel":0,"num_words":1,"start":423.63998,"end":424.13998},{"sentences":[{"text":"on, I turn on turn off the router and turn on the router on and off, then I I...","start":423.645,"end":428.865,"sentiment":"neutral","sentiment_score":-0.027560166426395114},{"text":"And then I got a Wi Fi network.","start":429.245,"end":431.025,"sentiment":"neutral","sentiment_score":-0.16798292193561792},{"text":"Without Wi Fi interaction, I cannot open the router.","start":434.49,"end":438.03,"sentiment":"neutral","sentiment_score":-0.33004481428199345}],"sentiment":"neutral","sentiment_score":-0.134386385170122,"channel":1,"num_words":36,"start":423.645,"end":438.03},{"sentences":[{"text":"Okay.","start":438.13498,"end":438.375,"sentiment":"neutral","sentiment_score":-0.03862868994474411},{"text":"Yeah.","start":438.375,"end":438.875,"sentiment":"neutral","sentiment_score":-0.00293208472430706},{"text":"Let's just wait for it.","start":439.895,"end":441.51,"sentiment":"neutral","sentiment_score":0.006999829970300198}],"sentiment":"neutral","sentiment_score":-0.00093737497393574,"channel":0,"num_words":7,"start":438.13498,"end":441.51},{"sentences":[{"text":"No.","start":446.81,"end":447.05,"sentiment":"neutral","sentiment_score":-0.2983141541481018},{"text":"I can't see any.","start":447.05,"end":448.43,"sentiment":"neutral","sentiment_score":-0.2990081161260605},{"text":"Do you want me to Wi Fi router turn and off?","start":448.67502,"end":451.575,"sentiment":"neutral","sentiment_score":-0.09258552640676498},{"text":"On and off or not?","start":451.71503,"end":453.015,"sentiment":"neutral","sentiment_score":-0.05013579949736595}],"sentiment":"neutral","sentiment_score":-0.13159363841017088,"channel":1,"num_words":21,"start":446.81,"end":453.015},{"sentences":[{"text":"No.","start":453.43002,"end":453.795,"sentiment":"neutral","sentiment_score":-0.13872841000556946},{"text":"No need for it to turn...","start":453.875,"end":455.255,"sentiment":"neutral","sentiment_score":-0.10125270734230678},{"text":"Switch on and off this.","start":455.795,"end":457.815,"sentiment":"neutral","sentiment_score":-0.041414714977145196}],"sentiment":"neutral","sentiment_score":-0.07944318574542801,"channel":0,"num_words":12,"start":453.43002,"end":457.815},{"sentences":[{"text":"I'm supposed to.","start":459.15503,"end":460.855,"sentiment":"neutral","sentiment_score":-0.020325823687016964}],"sentiment":"neutral","sentiment_score":-0.020325823687016964,"channel":1,"num_words":3,"start":459.15503,"end":460.855},{"sentences":[{"text":"The Wi Fi name can be back to its default name, which is on the back of your router.","start":460.67502,"end":467.315,"sentiment":"neutral","sentiment_score":0.005782944542404853},{"text":"It's atenda underscore 82E1","start":467.315,"end":471.96002,"sentiment":"neutral","sentiment_score":0.011364994454197586}],"sentiment":"neutral","sentiment_score":0.006753735831412284,"channel":0,"num_words":23,"start":460.67502,"end":471.96002},{"sentences":[{"text":"Yes.","start":471.88998,"end":472.13,"sentiment":"neutral","sentiment_score":0.009753569960594176}],"sentiment":"neutral","sentiment_score":0.009753569960594176,"channel":1,"num_words":1,"start":471.88998,"end":472.13},{"sentences":[{"text":"5","start":471.96002,"end":472.28003,"sentiment":"neutral","sentiment_score":0.0032308450900018215}],"sentiment":"neutral","sentiment_score":0.0032308450900018215,"channel":0,"num_words":1,"start":471.96002,"end":472.28003},{"sentences":[{"text":"It...","start":472.13,"end":472.63,"sentiment":"neutral","sentiment_score":0.0006310818716883659}],"sentiment":"neutral","sentiment_score":0.0006310818716883659,"channel":1,"num_words":1,"start":472.13,"end":472.63},{"sentences":[{"text":"4.","start":472.28003,"end":472.6,"sentiment":"neutral","sentiment_score":0.004675775766372681},{"text":"Yeah.","start":472.6,"end":473.1,"sentiment":"neutral","sentiment_score":0.014843448996543884}],"sentiment":"neutral","sentiment_score":0.009759612381458282,"channel":0,"num_words":2,"start":472.28003,"end":473.1},{"sentences":[{"text":"Yes.","start":472.93,"end":473.33,"sentiment":"neutral","sentiment_score":0.021544449031352997},{"text":"Yes.","start":473.33,"end":473.72998,"sentiment":"neutral","sentiment_score":0.02677094377577305},{"text":"It was before as well.","start":473.72998,"end":475.09,"sentiment":"neutral","sentiment_score":0.01710960827767849},{"text":"Same.","start":475.09,"end":475.59,"sentiment":"neutral","sentiment_score":0.009245501831173897}],"sentiment":"neutral","sentiment_score":0.01788861700333655,"channel":1,"num_words":8,"start":472.93,"end":475.59},{"sentences":[{"text":"Okay.","start":476.2,"end":476.7,"sentiment":"neutral","sentiment_score":-0.07862910628318787}],"sentiment":"neutral","sentiment_score":-0.07862910628318787,"channel":0,"num_words":1,"start":476.2,"end":476.7},{"sentences":[{"text":"I don't know what's wrong with this router.","start":476.77,"end":478.79,"sentiment":"neutral","sentiment_score":-0.3184387683868408},{"text":"So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well.","start":480.125,"end":492.225,"sentiment":"negative","sentiment_score":-0.36495033307717395},{"text":"I can't see.","start":492.3,"end":496.72,"sentiment":"neutral","sentiment_score":-0.32858555515607196},{"text":"Same thing happened yesterday as well.","start":496.86,"end":498.8,"sentiment":"neutral","sentiment_score":-0.29233892261981964},{"text":"And something got emergency ops, and I just stopped the process.","start":499.41998,"end":507.895,"sentiment":"neutral","sentiment_score":-0.27523574097590014}],"sentiment":"neutral","sentiment_score":-0.329696336278209,"channel":1,"num_words":54,"start":476.77,"end":507.895},{"sentences":[{"text":"And then later this morning, what I did, I turned off the router and turned on.","start":507.955,"end":512.755,"sentiment":"neutral","sentiment_score":-0.11061382200568914},{"text":"And then again, I saw on the Wi Fi network.","start":512.755,"end":517.415,"sentiment":"neutral","sentiment_score":-0.0853233240544796}],"sentiment":"neutral","sentiment_score":-0.10088670740907009,"channel":1,"num_words":26,"start":507.955,"end":517.415},{"sentences":[{"text":"Okay.","start":520.615,"end":521.115,"sentiment":"neutral","sentiment_score":-0.019402693957090374},{"text":"Can we try to switch it off, then switch it back on?","start":530.65,"end":534.59,"sentiment":"neutral","sentiment_score":-0.007379249281560381}],"sentiment":"neutral","sentiment_score":-0.008304129641216535,"channel":0,"num_words":13,"start":520.615,"end":534.59},{"sentences":[{"text":"Router?","start":535.435,"end":535.935,"sentiment":"neutral","sentiment_score":-0.02566130831837654}],"sentiment":"neutral","sentiment_score":-0.02566130831837654,"channel":1,"num_words":1,"start":535.435,"end":535.935},{"sentences":[{"text":"But actually...","start":535.485,"end":536.22504,"sentiment":"neutral","sentiment_score":-0.028769969940185547},{"text":"Yeah.","start":536.765,"end":537.265,"sentiment":"neutral","sentiment_score":-0.010983429849147797}],"sentiment":"neutral","sentiment_score":-0.022841123243172962,"channel":0,"num_words":3,"start":535.485,"end":537.265},{"sentences":[{"text":"Okay.","start":537.675,"end":538.15497,"sentiment":"neutral","sentiment_score":-0.0013629905879497528},{"text":"I'll turn","start":538.15497,"end":538.555,"sentiment":"neutral","sentiment_score":0.004298528307117522}],"sentiment":"neutral","sentiment_score":0.002411355342095097,"channel":1,"num_words":3,"start":537.675,"end":538.555},{"sentences":[{"text":"But actually,","start":538.28503,"end":538.945,"sentiment":"neutral","sentiment_score":-0.016550801694393158}],"sentiment":"neutral","sentiment_score":-0.016550801694393158,"channel":0,"num_words":2,"start":538.28503,"end":538.945},{"sentences":[{"text":"up the router and...","start":538.555,"end":539.695,"sentiment":"neutral","sentiment_score":-0.024297338910400867}],"sentiment":"neutral","sentiment_score":-0.024297338910400867,"channel":1,"num_words":4,"start":538.555,"end":539.695},{"sentences":[{"text":"you don't need to do that anymore, but since","start":539.645,"end":542.525,"sentiment":"neutral","sentiment_score":-0.052564018302493624}],"sentiment":"neutral","sentiment_score":-0.052564018302493624,"channel":0,"num_words":9,"start":539.645,"end":542.525},{"sentences":[{"text":"Yeah.","start":542.315,"end":542.815,"sentiment":"neutral","sentiment_score":-0.047366827726364136}],"sentiment":"neutral","sentiment_score":-0.047366827726364136,"channel":1,"num_words":1,"start":542.315,"end":542.815},{"sentences":[{"text":"we cannot connect.","start":542.525,"end":543.505,"sentiment":"neutral","sentiment_score":-0.10513973981142044}],"sentiment":"neutral","sentiment_score":-0.10513973981142044,"channel":0,"num_words":3,"start":542.525,"end":543.505},{"sentences":[{"text":"But the thing is when green button not blinking or red button not blinking, this router at the moment account...","start":546.00995,"end":560.025,"sentiment":"neutral","sentiment_score":-0.12123090252280236},{"text":"A stable light.","start":560.025,"end":561.72504,"sentiment":"neutral","sentiment_score":-0.03823460762699445},{"text":"I can see here.","start":562.025,"end":563.065,"sentiment":"neutral","sentiment_score":-0.02171536604873836},{"text":"Not blinking.","start":563.065,"end":563.805,"sentiment":"neutral","sentiment_score":-0.08909669518470764},{"text":"When not blinking, don't show Wi Fi network, I guess.","start":564.10504,"end":568.685,"sentiment":"neutral","sentiment_score":-0.13168232440948485}],"sentiment":"neutral","sentiment_score":-0.10567179415374994,"channel":1,"num_words":39,"start":546.00995,"end":568.685},{"sentences":[{"text":"Okay.","start":570.305,"end":570.805,"sentiment":"neutral","sentiment_score":-0.06175065413117409}],"sentiment":"neutral","sentiment_score":-0.06175065413117409,"channel":0,"num_words":1,"start":570.305,"end":570.805},{"sentences":[{"text":"So still, I haven't turned up.","start":572.18,"end":573.94,"sentiment":"neutral","sentiment_score":-0.10536573454737663},{"text":"Do you want me to turn up or not?","start":573.94,"end":575.56,"sentiment":"neutral","sentiment_score":-0.07392246193355984}],"sentiment":"neutral","sentiment_score":-0.08649977097908655,"channel":1,"num_words":15,"start":572.18,"end":575.56},{"sentences":[{"text":"Yeah.","start":575.985,"end":576.485,"sentiment":"neutral","sentiment_score":-0.018877554684877396},{"text":"Can we switch it off then","start":576.77,"end":579.25,"sentiment":"neutral","sentiment_score":-0.013995829659203688}],"sentiment":"neutral","sentiment_score":-0.014693218948585647,"channel":0,"num_words":7,"start":575.985,"end":579.25},{"sentences":[{"text":"Yeah.","start":578.89996,"end":579.3,"sentiment":"neutral","sentiment_score":-0.006452670320868492}],"sentiment":"neutral","sentiment_score":-0.006452670320868492,"channel":1,"num_words":1,"start":578.89996,"end":579.3},{"sentences":[{"text":"switch","start":579.25,"end":579.57,"sentiment":"neutral","sentiment_score":-0.007182162255048752}],"sentiment":"neutral","sentiment_score":-0.007182162255048752,"channel":0,"num_words":1,"start":579.25,"end":579.57},{"sentences":[{"text":"I'll see.","start":579.3,"end":580.04,"sentiment":"neutral","sentiment_score":-0.003494245233014226}],"sentiment":"neutral","sentiment_score":-0.003494245233014226,"channel":1,"num_words":2,"start":579.3,"end":580.04},{"sentences":[{"text":"it back on?","start":579.57,"end":580.47003,"sentiment":"neutral","sentiment_score":-0.009413758913675943}],"sentiment":"neutral","sentiment_score":-0.009413758913675943,"channel":0,"num_words":3,"start":579.57,"end":580.47003},{"sentences":[{"text":"I did it now.","start":582.89996,"end":584.04,"sentiment":"neutral","sentiment_score":-0.000077106524258852},{"text":"No.","start":619.48505,"end":619.645,"sentiment":"neutral","sentiment_score":-0.11166426539421082},{"text":"It's...","start":619.645,"end":620.145,"sentiment":"neutral","sentiment_score":-0.11677590757608414},{"text":"I can't...","start":620.525,"end":621.10504,"sentiment":"neutral","sentiment_score":-0.1540946587920189},{"text":"No network.","start":622.36505,"end":623.10504,"sentiment":"neutral","sentiment_score":-0.14858942106366158}],"sentiment":"neutral","sentiment_score":-0.08341167587786913,"channel":1,"num_words":10,"start":582.89996,"end":623.10504},{"sentences":[{"text":"Yeah.","start":635.06,"end":635.22,"sentiment":"neutral","sentiment_score":-0.05267999321222305},{"text":"I received.","start":635.22,"end":635.8,"sentiment":"neutral","sentiment_score":-0.05225483514368534},{"text":"Yeah.","start":637.86,"end":638.01996,"sentiment":"neutral","sentiment_score":-0.014633918181061745},{"text":"Now green...","start":638.01996,"end":639.0,"sentiment":"neutral","sentiment_score":-0.012603779789060354}],"sentiment":"neutral","sentiment_score":-0.03283852354312936,"channel":1,"num_words":6,"start":635.06,"end":639.0},{"sentences":[{"text":"It's showing now.","start":638.53,"end":639.75,"sentiment":"neutral","sentiment_score":-0.015495304639140764}],"sentiment":"neutral","sentiment_score":-0.015495304639140764,"channel":0,"num_words":3,"start":638.53,"end":639.75},{"sentences":[{"text":"Green...","start":639.38,"end":639.88,"sentiment":"neutral","sentiment_score":-0.010350042954087256},{"text":"Yeah.","start":640.26,"end":640.665,"sentiment":"neutral","sentiment_score":-0.010208062827587128},{"text":"Green button was...","start":640.90497,"end":642.285,"sentiment":"neutral","sentiment_score":-0.02162536357839902},{"text":"Is blinking now.","start":642.505,"end":643.725,"sentiment":"neutral","sentiment_score":-0.04672158509492874}],"sentiment":"neutral","sentiment_score":-0.02819986897520721,"channel":1,"num_words":8,"start":639.38,"end":643.725},{"sentences":[{"text":"Okay.","start":643.835,"end":644.335,"sentiment":"neutral","sentiment_score":-0.052000924944877625}],"sentiment":"neutral","sentiment_score":-0.052000924944877625,"channel":0,"num_words":1,"start":643.835,"end":644.335},{"sentences":[{"text":"It wasn't","start":644.02496,"end":644.665,"sentiment":"neutral","sentiment_score":-0.08789074793457985}],"sentiment":"neutral","sentiment_score":-0.08789074793457985,"channel":1,"num_words":2,"start":644.02496,"end":644.665},{"sentences":[{"text":"Okay.","start":644.395,"end":644.895,"sentiment":"neutral","sentiment_score":-0.07107849419116974}],"sentiment":"neutral","sentiment_score":-0.07107849419116974,"channel":0,"num_words":1,"start":644.395,"end":644.895},{"sentences":[{"text":"blinking before.","start":644.665,"end":645.725,"sentiment":"neutral","sentiment_score":-0.08353962749242783}],"sentiment":"neutral","sentiment_score":-0.08353962749242783,"channel":1,"num_words":2,"start":644.665,"end":645.725},{"sentences":[{"text":"Mhmm.","start":646.715,"end":647.215,"sentiment":"neutral","sentiment_score":-0.04121001809835434}],"sentiment":"neutral","sentiment_score":-0.04121001809835434,"channel":0,"num_words":1,"start":646.715,"end":647.215},{"sentences":[{"text":"Okay.","start":648.665,"end":649.065,"sentiment":"neutral","sentiment_score":-0.033012956380844116},{"text":"After connecting automatically, I appear welcome to use a standard router.","start":649.065,"end":654.045,"sentiment":"positive","sentiment_score":0.5033426718278364}],"sentiment":"positive","sentiment_score":0.45864636947711307,"channel":1,"num_words":12,"start":648.665,"end":654.045},{"sentences":[{"text":"Mhmm.","start":655.195,"end":655.695,"sentiment":"neutral","sentiment_score":0.11524097621440887}],"sentiment":"neutral","sentiment_score":0.11524097621440887,"channel":0,"num_words":1,"start":655.195,"end":655.695},{"sentences":[{"text":"And I can see I have a start now option.","start":655.66,"end":659.18,"sentiment":"neutral","sentiment_score":0.12107039913535118},{"text":"Do you want me to start?","start":659.18,"end":660.48,"sentiment":"neutral","sentiment_score":0.04534908042599758}],"sentiment":"neutral","sentiment_score":0.09267490461934358,"channel":1,"num_words":16,"start":655.66,"end":660.48},{"sentences":[{"text":"Yeah.","start":661.49,"end":661.99,"sentiment":"neutral","sentiment_score":0.046752601861953735},{"text":"Let's try to set up again.","start":662.37,"end":664.31,"sentiment":"neutral","sentiment_score":0.035411061719059944}],"sentiment":"neutral","sentiment_score":0.03703128173947334,"channel":0,"num_words":7,"start":661.49,"end":664.31},{"sentences":[{"text":"And then do you want the","start":666.45996,"end":671.155,"sentiment":"neutral","sentiment_score":0.0021419059485197067}],"sentiment":"neutral","sentiment_score":0.0021419059485197067,"channel":1,"num_words":6,"start":666.45996,"end":671.155},{"sentences":[{"text":"No.","start":671.575,"end":671.895,"sentiment":"neutral","sentiment_score":-0.13732877373695374},{"text":"You can just tell","start":671.895,"end":673.335,"sentiment":"neutral","sentiment_score":-0.1248413659632206}],"sentiment":"neutral","sentiment_score":-0.12733884751796723,"channel":0,"num_words":5,"start":671.575,"end":673.335},{"sentences":[{"text":"picture?","start":673.255,"end":673.755,"sentiment":"neutral","sentiment_score":-0.13128405809402466}],"sentiment":"neutral","sentiment_score":-0.13128405809402466,"channel":1,"num_words":1,"start":673.255,"end":673.755},{"sentences":[{"text":"me what's showing there.","start":673.335,"end":675.115,"sentiment":"neutral","sentiment_score":-0.03258063877001405}],"sentiment":"neutral","sentiment_score":-0.03258063877001405,"channel":0,"num_words":4,"start":673.335,"end":675.115},{"sentences":[{"text":"Yeah.","start":675.815,"end":676.315,"sentiment":"neutral","sentiment_score":0.06807909905910492},{"text":"So after it starts, I I got option like Internet setting and it's blinking, detecting your Internet concern type, please wait.","start":676.53503,"end":687.75995,"sentiment":"neutral","sentiment_score":0.07194028200492972},{"text":"And return there.","start":688.69995,"end":689.89996,"sentiment":"neutral","sentiment_score":0.03930304075280825},{"text":"And under, there is a skip option as well.","start":689.89996,"end":692.8,"sentiment":"neutral","sentiment_score":0.058154296336902514}],"sentiment":"neutral","sentiment_score":0.06529772971921108,"channel":1,"num_words":34,"start":675.815,"end":692.8},{"sentences":[{"text":"Okay.","start":694.79,"end":695.29,"sentiment":"neutral","sentiment_score":0.04780568554997444}],"sentiment":"neutral","sentiment_score":0.04780568554997444,"channel":0,"num_words":1,"start":694.79,"end":695.29},{"sentences":[{"text":"Yeah.","start":696.305,"end":696.625,"sentiment":"neutral","sentiment_score":0.0367402583360672},{"text":"So after that, I...","start":696.625,"end":698.00494,"sentiment":"neutral","sentiment_score":0.021849046694114804},{"text":"Here is...","start":698.545,"end":699.745,"sentiment":"neutral","sentiment_score":0.007962945383042097},{"text":"Please select your Internet connection type of you select switch to other working modes on here is.","start":699.745,"end":705.845,"sentiment":"neutral","sentiment_score":0.040641470209640616},{"text":"And then ISP type normal, Internet connection type, I think PPPEO.","start":705.985,"end":712.35,"sentiment":"neutral","sentiment_score":0.036689128896052185}],"sentiment":"neutral","sentiment_score":0.035272792779973576,"channel":1,"num_words":35,"start":696.305,"end":712.35},{"sentences":[{"text":"Right?","start":713.05,"end":713.55,"sentiment":"neutral","sentiment_score":0.04900317266583443}],"sentiment":"neutral","sentiment_score":0.04900317266583443,"channel":1,"num_words":1,"start":713.05,"end":713.55},{"sentences":[{"text":"Yeah.","start":714.16003,"end":714.66003,"sentiment":"neutral","sentiment_score":0.06651929020881653},{"text":"Triple POE.","start":714.8,"end":715.94,"sentiment":"neutral","sentiment_score":0.0676385909318924},{"text":"Mhmm.","start":716.72003,"end":717.22003,"sentiment":"neutral","sentiment_score":0.05543958768248558}],"sentiment":"neutral","sentiment_score":0.06430901493877172,"channel":0,"num_words":4,"start":714.16003,"end":717.22003},{"sentences":[{"text":"Yeah.","start":716.89,"end":717.29,"sentiment":"neutral","sentiment_score":0.05602733790874481},{"text":"So I don't need to do anything with connection type.","start":717.29,"end":720.97,"sentiment":"neutral","sentiment_score":-0.030741679854691027},{"text":"Right?","start":720.97,"end":721.47,"sentiment":"neutral","sentiment_score":0.006696106866002083}],"sentiment":"neutral","sentiment_score":-0.02039111281434695,"channel":1,"num_words":12,"start":716.89,"end":721.47},{"sentences":[{"text":"Yeah.","start":722.56,"end":723.06,"sentiment":"neutral","sentiment_score":0.0031224526464939117},{"text":"I...","start":724.32,"end":724.82,"sentiment":"neutral","sentiment_score":-0.007785754278302193},{"text":"Connection type.","start":725.68,"end":726.82,"sentiment":"neutral","sentiment_score":-0.012555739842355251},{"text":"Is it dynamic?","start":728.435,"end":729.495,"sentiment":"neutral","sentiment_score":-0.01194594738384088},{"text":"Can you tell me the option?","start":729.71497,"end":731.255,"sentiment":"neutral","sentiment_score":-0.018779313502212364}],"sentiment":"neutral","sentiment_score":-0.013714500344716586,"channel":0,"num_words":13,"start":722.56,"end":731.255},{"sentences":[{"text":"Okay.","start":732.385,"end":732.785,"sentiment":"neutral","sentiment_score":0.016289949417114258},{"text":"Let me check.","start":732.785,"end":733.685,"sentiment":"neutral","sentiment_score":0.016361507897575695}],"sentiment":"neutral","sentiment_score":0.016343618277460337,"channel":1,"num_words":4,"start":732.385,"end":733.685},{"sentences":[{"text":"Yeah.","start":734.675,"end":735.175,"sentiment":"neutral","sentiment_score":0.03992956131696701}],"sentiment":"neutral","sentiment_score":0.03992956131696701,"channel":0,"num_words":1,"start":734.675,"end":735.175},{"sentences":[{"text":"So here is the connection working mode is client plus AP mode, WISP mode, and AP mode.","start":736.145,"end":743.96,"sentiment":"neutral","sentiment_score":0.045199455802931505}],"sentiment":"neutral","sentiment_score":0.045199455802931505,"channel":1,"num_words":17,"start":736.145,"end":743.96},{"sentences":[{"text":"Sorry?","start":747.49,"end":747.99,"sentiment":"neutral","sentiment_score":-0.02180601097643375},{"text":"Can you have a picture, please?","start":748.29,"end":750.31,"sentiment":"neutral","sentiment_score":-0.021000022689501446}],"sentiment":"neutral","sentiment_score":-0.021115163873348917,"channel":0,"num_words":7,"start":747.49,"end":750.31},{"sentences":[{"text":"Okay.","start":750.66003,"end":751.16003,"sentiment":"neutral","sentiment_score":0.0020851511508226395},{"text":"I'm sending to my ID.","start":751.22003,"end":754.175,"sentiment":"neutral","sentiment_score":-0.010239359736442567},{"text":"Yeah.","start":762.395,"end":762.895,"sentiment":"neutral","sentiment_score":0.030269093811511993},{"text":"So this","start":780.09503,"end":780.655,"sentiment":"neutral","sentiment_score":0.03141183312982321}],"sentiment":"neutral","sentiment_score":0.004886790282196469,"channel":1,"num_words":9,"start":750.66003,"end":780.655},{"sentences":[{"text":"Okay.","start":780.485,"end":780.645,"sentiment":"neutral","sentiment_score":0.04338673874735832},{"text":"I","start":780.645,"end":780.965,"sentiment":"neutral","sentiment_score":0.03767317533493042}],"sentiment":"neutral","sentiment_score":0.04052995704114437,"channel":0,"num_words":2,"start":780.485,"end":780.965},{"sentences":[{"text":"option","start":780.655,"end":781.05505,"sentiment":"neutral","sentiment_score":0.03952637314796448}],"sentiment":"neutral","sentiment_score":0.03952637314796448,"channel":1,"num_words":1,"start":780.655,"end":781.05505},{"sentences":[{"text":"see.","start":780.965,"end":781.465,"sentiment":"neutral","sentiment_score":0.04473390430212021}],"sentiment":"neutral","sentiment_score":0.04473390430212021,"channel":0,"num_words":1,"start":780.965,"end":781.465},{"sentences":[{"text":"I got from up up.","start":781.05505,"end":783.215,"sentiment":"neutral","sentiment_score":0.03668135330080986},{"text":"There is, you know, a yellow line switch to the other working mode.","start":783.215,"end":786.995,"sentiment":"neutral","sentiment_score":0.03900184425023886},{"text":"So when I press there, I got three option.","start":787.29504,"end":789.47504,"sentiment":"neutral","sentiment_score":0.026573257727755442}],"sentiment":"neutral","sentiment_score":0.034429261529887165,"channel":1,"num_words":27,"start":781.05505,"end":789.47504},{"sentences":[{"text":"Okay.","start":792.245,"end":792.745,"sentiment":"neutral","sentiment_score":0.006641516461968422},{"text":"Can we skip this one?","start":793.045,"end":794.505,"sentiment":"neutral","sentiment_score":-0.009543895348906517}],"sentiment":"neutral","sentiment_score":-0.006846326713760694,"channel":0,"num_words":6,"start":792.245,"end":794.505},{"sentences":[{"text":"Okay.","start":798.0,"end":798.5,"sentiment":"neutral","sentiment_score":0.018829988315701485},{"text":"Alright.","start":800.63995,"end":801.13995,"sentiment":"neutral","sentiment_score":0.0535624697804451},{"text":"And so ISP type normal and dynamic means p p p e o.","start":801.27997,"end":806.66,"sentiment":"neutral","sentiment_score":0.048460557197148986}],"sentiment":"neutral","sentiment_score":0.04682531344393889,"channel":1,"num_words":15,"start":798.0,"end":806.66},{"sentences":[{"text":"Mhmm.","start":806.925,"end":807.425,"sentiment":"neutral","sentiment_score":0.030017228797078133}],"sentiment":"neutral","sentiment_score":0.030017228797078133,"channel":0,"num_words":1,"start":806.925,"end":807.425},{"sentences":[{"text":"And then I received the enter username and passcode.","start":807.04,"end":811.195,"sentiment":"neutral","sentiment_score":0.039773200535111956}],"sentiment":"neutral","sentiment_score":0.039773200535111956,"channel":1,"num_words":9,"start":807.04,"end":811.195},{"sentences":[{"text":"Okay.","start":812.9325,"end":813.4325,"sentiment":"neutral","sentiment_score":0.05444645881652832}],"sentiment":"neutral","sentiment_score":0.05444645881652832,"channel":0,"num_words":1,"start":812.9325,"end":813.4325},{"sentences":[{"text":"So my username is one one seven one at the right, a I r a","start":813.015,"end":822.26996,"sentiment":"neutral","sentiment_score":0.03580949927369754}],"sentiment":"neutral","sentiment_score":0.03580949927369754,"channel":1,"num_words":15,"start":813.015,"end":822.26996},{"sentences":[{"text":"Mhmm.","start":822.14,"end":822.64,"sentiment":"neutral","sentiment_score":0.025087663903832436}],"sentiment":"neutral","sentiment_score":0.025087663903832436,"channel":0,"num_words":1,"start":822.14,"end":822.64},{"sentences":[{"text":"I r t e l dot dot net dot a u.","start":822.26996,"end":832.13,"sentiment":"neutral","sentiment_score":0.02431964078410105},{"text":"That means eleven one one seven one.","start":832.58997,"end":834.845,"sentiment":"neutral","sentiment_score":0.019552663766912053},{"text":"I'll get it a I r t l a r t l dot net.","start":834.845,"end":837.765,"sentiment":"neutral","sentiment_score":0.039295535401574204},{"text":"I'll get it artl.net.","start":837.765,"end":838.275,"sentiment":"neutral","sentiment_score":0.052905816584825516},{"text":"I'll get it a r.","start":838.275,"end":839.365,"sentiment":"neutral","sentiment_score":0.053152191638946536}],"sentiment":"neutral","sentiment_score":0.03492454671096511,"channel":1,"num_words":41,"start":822.26996,"end":839.365},{"sentences":[{"text":"Password is air AIR1","start":839.365,"end":847.265,"sentiment":"neutral","sentiment_score":0.003905299585312605}],"sentiment":"neutral","sentiment_score":0.003905299585312605,"channel":1,"num_words":4,"start":839.365,"end":847.265},{"sentences":[{"text":"One two three zero one one seven one.","start":844.285,"end":847.46,"sentiment":"neutral","sentiment_score":-0.0013238743413239717}],"sentiment":"neutral","sentiment_score":-0.0013238743413239717,"channel":0,"num_words":8,"start":844.285,"end":847.46},{"sentences":[{"text":"2301171.","start":848.18,"end":852.1,"sentiment":"neutral","sentiment_score":0.004401938524097204},{"text":"Let me verify.","start":852.1,"end":854.2,"sentiment":"neutral","sentiment_score":0.00394281519887348},{"text":"112301171.","start":855.86,"end":860.74,"sentiment":"neutral","sentiment_score":-0.005776416510343552},{"text":"And then after next.","start":860.74,"end":861.94,"sentiment":"neutral","sentiment_score":-0.014166286448016763},{"text":"Right?","start":861.94,"end":862.44,"sentiment":"neutral","sentiment_score":-0.02893178164958954}],"sentiment":"neutral","sentiment_score":-0.00751429598312825,"channel":1,"num_words":10,"start":848.18,"end":862.44},{"sentences":[{"text":"Let me know the error message you'll get if it doesn't work.","start":866.225,"end":871.605,"sentiment":"neutral","sentiment_score":-0.30869491149981815},{"text":"Yeah.","start":871.76,"end":872.26,"sentiment":"neutral","sentiment_score":-0.017074376344680786}],"sentiment":"neutral","sentiment_score":-0.28626256264173067,"channel":0,"num_words":13,"start":866.225,"end":872.26},{"sentences":[{"text":"It's processing now.","start":876.135,"end":878.79004,"sentiment":"neutral","sentiment_score":0.012456865981221199}],"sentiment":"neutral","sentiment_score":0.012456865981221199,"channel":1,"num_words":3,"start":876.135,"end":878.79004},{"sentences":[{"text":"Okay.","start":880.08,"end":880.58,"sentiment":"neutral","sentiment_score":0.052830614149570465}],"sentiment":"neutral","sentiment_score":0.052830614149570465,"channel":0,"num_words":1,"start":880.08,"end":880.58},{"sentences":[{"text":"Oh, I think I...","start":886.53,"end":887.75,"sentiment":"neutral","sentiment_score":0.013062422629445791},{"text":"It's worked, I think, or not.","start":889.97003,"end":891.825,"sentiment":"neutral","sentiment_score":0.009619734560449919},{"text":"After again, I...","start":894.065,"end":895.28503,"sentiment":"neutral","sentiment_score":-0.0341339415560166},{"text":"It was","start":897.585,"end":898.22504,"sentiment":"neutral","sentiment_score":-0.027624002657830715}],"sentiment":"neutral","sentiment_score":-0.003178782140215238,"channel":1,"num_words":15,"start":886.53,"end":898.22504},{"sentences":[{"text":"That may","start":897.83,"end":898.47003,"sentiment":"neutral","sentiment_score":-0.06905607879161835}],"sentiment":"neutral","sentiment_score":-0.06905607879161835,"channel":0,"num_words":2,"start":897.83,"end":898.47003},{"sentences":[{"text":"processing,","start":898.22504,"end":898.72504,"sentiment":"neutral","sentiment_score":-0.08054937422275543}],"sentiment":"neutral","sentiment_score":-0.08054937422275543,"channel":1,"num_words":1,"start":898.22504,"end":898.72504},{"sentences":[{"text":"take a while.","start":898.47003,"end":899.37,"sentiment":"neutral","sentiment_score":-0.09551386038462321}],"sentiment":"neutral","sentiment_score":-0.09551386038462321,"channel":0,"num_words":3,"start":898.47003,"end":899.37},{"sentences":[{"text":"and and then again, automatically, I appear like this.","start":899.10504,"end":903.205,"sentiment":"neutral","sentiment_score":-0.019913207325670455},{"text":"Like this.","start":905.10504,"end":905.76,"sentiment":"neutral","sentiment_score":0.01797320693731308},{"text":"I send it to you, the picture.","start":909.2,"end":910.82,"sentiment":"neutral","sentiment_score":0.013527640540684973},{"text":"After processing, it's kinda came like this.","start":912.56,"end":916.58,"sentiment":"neutral","sentiment_score":-0.09197308016674859}],"sentiment":"neutral","sentiment_score":-0.02769562117755413,"channel":1,"num_words":25,"start":899.10504,"end":916.58},{"sentences":[{"text":"It went back to the first page.","start":919.60504,"end":923.16003,"sentiment":"neutral","sentiment_score":-0.06909142966781344},{"text":"Right?","start":923.16003,"end":923.66003,"sentiment":"neutral","sentiment_score":-0.04153088852763176}],"sentiment":"neutral","sentiment_score":-0.06564636202529073,"channel":0,"num_words":8,"start":919.60504,"end":923.66003},{"sentences":[{"text":"Sorry?","start":927.76495,"end":928.26495,"sentiment":"neutral","sentiment_score":-0.12366225570440292},{"text":"First page.","start":928.485,"end":929.125,"sentiment":"neutral","sentiment_score":-0.07085982710123062},{"text":"Yeah.","start":929.125,"end":929.625,"sentiment":"neutral","sentiment_score":-0.02756461687386036},{"text":"You want me to do again?","start":931.365,"end":932.805,"sentiment":"neutral","sentiment_score":-0.03472087346017361},{"text":"Start now?","start":932.805,"end":933.70496,"sentiment":"neutral","sentiment_score":-0.008987240493297577}],"sentiment":"neutral","sentiment_score":-0.04327052071069678,"channel":1,"num_words":12,"start":927.76495,"end":933.70496},{"sentences":[{"text":"Yeah.","start":937.095,"end":937.415,"sentiment":"neutral","sentiment_score":0.01642768271267414},{"text":"Can we do it again?","start":937.415,"end":938.635,"sentiment":"neutral","sentiment_score":0.011761761456727981}],"sentiment":"neutral","sentiment_score":0.012539414999385675,"channel":0,"num_words":6,"start":937.095,"end":938.635},{"sentences":[{"text":"Yeah.","start":939.78,"end":940.28,"sentiment":"neutral","sentiment_score":-0.008033500984311104}],"sentiment":"neutral","sentiment_score":-0.008033500984311104,"channel":1,"num_words":1,"start":939.78,"end":940.28},{"sentences":[{"text":"Just type in the credentials again.","start":942.295,"end":944.715,"sentiment":"neutral","sentiment_score":-0.021058715879917145}],"sentiment":"neutral","sentiment_score":-0.021058715879917145,"channel":0,"num_words":6,"start":942.295,"end":944.715},{"sentences":[{"text":"Yeah.","start":951.715,"end":952.195,"sentiment":"neutral","sentiment_score":-0.058185216039419174},{"text":"So it's same same thing appear again going.","start":952.195,"end":955.575,"sentiment":"neutral","sentiment_score":-0.179272148758173},{"text":"I don't know what's wrong.","start":956.275,"end":957.655,"sentiment":"negative","sentiment_score":-0.4200872778892517},{"text":"Processing.","start":966.53,"end":967.03,"sentiment":"neutral","sentiment_score":-0.2168174684047699},{"text":"Same message appear again like this.","start":988.62,"end":993.68,"sentiment":"neutral","sentiment_score":-0.3325899342695872}],"sentiment":"neutral","sentiment_score":-0.27643599378920736,"channel":1,"num_words":21,"start":951.715,"end":993.68},{"sentences":[{"text":"The no response from the remote server.","start":999.02,"end":1001.1,"sentiment":"negative","sentiment_score":-0.527407339641026},{"text":"What that mean even?","start":1001.1,"end":1002.14,"sentiment":"negative","sentiment_score":-0.40646500140428543},{"text":"I don't know.","start":1002.14,"end":1002.96,"sentiment":"negative","sentiment_score":-0.35088105996449787}],"sentiment":"negative","sentiment_score":-0.45502532592841555,"channel":1,"num_words":14,"start":999.02,"end":1002.96},{"sentences":[{"text":"Yeah.","start":1007.25,"end":1007.49,"sentiment":"neutral","sentiment_score":-0.13580752909183502},{"text":"Let me just check.","start":1007.49,"end":1008.79,"sentiment":"neutral","sentiment_score":-0.08217828907072544},{"text":"Okay.","start":1010.37,"end":1010.69,"sentiment":"neutral","sentiment_score":-0.061347126960754395},{"text":"I think something something's wrong with the router.","start":1010.69,"end":1014.865,"sentiment":"neutral","sentiment_score":-0.22395427338778973},{"text":"Can we try to switch the cable to","start":1018.76495,"end":1023.32495,"sentiment":"neutral","sentiment_score":-0.07092535309493542}],"sentiment":"neutral","sentiment_score":-0.1311320374635133,"channel":0,"num_words":22,"start":1007.25,"end":1023.32495},{"sentences":[{"text":"K.","start":1023.11,"end":1023.27,"sentiment":"neutral","sentiment_score":-0.05900435522198677},{"text":"Well...","start":1023.27,"end":1023.77,"sentiment":"neutral","sentiment_score":-0.061488453298807144}],"sentiment":"neutral","sentiment_score":-0.06024640426039696,"channel":1,"num_words":2,"start":1023.11,"end":1023.77},{"sentences":[{"text":"the yellow cable?","start":1023.32495,"end":1024.605,"sentiment":"neutral","sentiment_score":-0.06268496811389923},{"text":"Yeah.","start":1024.605,"end":1025.105,"sentiment":"neutral","sentiment_score":-0.0321633480489254},{"text":"Let's","start":1026.205,"end":1026.445,"sentiment":"neutral","sentiment_score":-0.011574707925319672}],"sentiment":"neutral","sentiment_score":-0.046358592063188556,"channel":0,"num_words":5,"start":1023.32495,"end":1026.445},{"sentences":[{"text":"Sure.","start":1026.39,"end":1026.89,"sentiment":"neutral","sentiment_score":0.002542363479733467}],"sentiment":"neutral","sentiment_score":0.002542363479733467,"channel":1,"num_words":1,"start":1026.39,"end":1026.89},{"sentences":[{"text":"just try to double check.","start":1026.445,"end":1028.5449,"sentiment":"neutral","sentiment_score":-0.026236473768949508},{"text":"And if it still doesn't work, can we try the old router?","start":1029.2999,"end":1034.7599,"sentiment":"neutral","sentiment_score":-0.1063749585300684},{"text":"Yeah.","start":1037.0599,"end":1037.5599,"sentiment":"neutral","sentiment_score":-0.008369777351617813}],"sentiment":"neutral","sentiment_score":-0.07866953603095478,"channel":0,"num_words":18,"start":1026.445,"end":1037.5599},{"sentences":[{"text":"Yep.","start":1038.1849,"end":1038.585,"sentiment":"neutral","sentiment_score":0.012376038357615473},{"text":"Alright.","start":1038.585,"end":1039.085,"sentiment":"neutral","sentiment_score":0.044255927205085754},{"text":"Let","start":1039.385,"end":1039.625,"sentiment":"neutral","sentiment_score":0.03407858684659004}],"sentiment":"neutral","sentiment_score":0.030236850803097088,"channel":1,"num_words":3,"start":1038.1849,"end":1039.625},{"sentences":[{"text":"Let's","start":1039.62,"end":1039.86,"sentiment":"neutral","sentiment_score":0.03076593577861786}],"sentiment":"neutral","sentiment_score":0.03076593577861786,"channel":0,"num_words":1,"start":1039.62,"end":1039.86},{"sentences":[{"text":"me","start":1039.625,"end":1039.865,"sentiment":"neutral","sentiment_score":0.02320052683353424}],"sentiment":"neutral","sentiment_score":0.02320052683353424,"channel":1,"num_words":1,"start":1039.625,"end":1039.865},{"sentences":[{"text":"try","start":1039.86,"end":1040.2599,"sentiment":"neutral","sentiment_score":0.006381772458553314}],"sentiment":"neutral","sentiment_score":0.006381772458553314,"channel":0,"num_words":1,"start":1039.86,"end":1040.2599},{"sentences":[{"text":"see it.","start":1039.865,"end":1040.605,"sentiment":"neutral","sentiment_score":0.009854739531874657}],"sentiment":"neutral","sentiment_score":0.009854739531874657,"channel":1,"num_words":2,"start":1039.865,"end":1040.605},{"sentences":[{"text":"to figure the old one.","start":1040.2599,"end":1041.7999,"sentiment":"neutral","sentiment_score":-0.020227941498160363}],"sentiment":"neutral","sentiment_score":-0.020227941498160363,"channel":0,"num_words":5,"start":1040.2599,"end":1041.7999},{"sentences":[{"text":"So same port number four?","start":1060.205,"end":1062.1449,"sentiment":"neutral","sentiment_score":0.007984176278114319}],"sentiment":"neutral","sentiment_score":0.007984176278114319,"channel":1,"num_words":5,"start":1060.205,"end":1062.1449},{"sentences":[{"text":"Yes.","start":1064.07,"end":1064.57,"sentiment":"neutral","sentiment_score":0.03376935422420502},{"text":"Mhmm.","start":1064.63,"end":1065.13,"sentiment":"neutral","sentiment_score":0.030607925727963448}],"sentiment":"neutral","sentiment_score":0.03218863997608423,"channel":0,"num_words":2,"start":1064.07,"end":1065.13},{"sentences":[{"text":"Yep.","start":1065.965,"end":1066.465,"sentiment":"neutral","sentiment_score":0.05119636654853821},{"text":"Do you want me to turn off the router or turn off and on or it's okay?","start":1069.325,"end":1073.1849,"sentiment":"neutral","sentiment_score":-0.007778616909704664}],"sentiment":"neutral","sentiment_score":-0.0045022289398022825,"channel":1,"num_words":18,"start":1065.965,"end":1073.1849},{"sentences":[{"text":"No.","start":1073.8151,"end":1074.135,"sentiment":"neutral","sentiment_score":-0.08473166823387146},{"text":"It's okay.","start":1074.135,"end":1074.8551,"sentiment":"neutral","sentiment_score":-0.0029468736611306667},{"text":"Let's just change the cable.","start":1074.8551,"end":1076.555,"sentiment":"neutral","sentiment_score":0.03070124387741089}],"sentiment":"neutral","sentiment_score":0.007860100478865206,"channel":0,"num_words":8,"start":1073.8151,"end":1076.555},{"sentences":[{"text":"Let me change the cable and the green light blinking again.","start":1077.88,"end":1082.22,"sentiment":"neutral","sentiment_score":0.02774936705827713},{"text":"So shall I press try again?","start":1082.6,"end":1085.82,"sentiment":"neutral","sentiment_score":0.006253059953451157}],"sentiment":"neutral","sentiment_score":0.020162435138926786,"channel":1,"num_words":17,"start":1077.88,"end":1085.82},{"sentences":[{"text":"No.","start":1091.61,"end":1092.11,"sentiment":"neutral","sentiment_score":-0.0750185176730156},{"text":"Let's just wait for it.","start":1092.3301,"end":1094.5901,"sentiment":"neutral","sentiment_score":-0.057843612134456636},{"text":"Let's just check.","start":1095.53,"end":1096.75,"sentiment":"neutral","sentiment_score":0.026513570298751194},{"text":"I'll just check it on my end.","start":1096.81,"end":1098.43,"sentiment":"neutral","sentiment_score":0.034323789711509435}],"sentiment":"neutral","sentiment_score":-0.0027768337167799473,"channel":0,"num_words":16,"start":1091.61,"end":1098.43},{"sentences":[{"text":"Sure.","start":1099.34,"end":1099.84,"sentiment":"neutral","sentiment_score":0.06175139918923378}],"sentiment":"neutral","sentiment_score":0.06175139918923378,"channel":1,"num_words":1,"start":1099.34,"end":1099.84},{"sentences":[{"text":"It's is the yellow cable connected now?","start":1100.49,"end":1102.9451,"sentiment":"neutral","sentiment_score":0.04564922196524484}],"sentiment":"neutral","sentiment_score":0.04564922196524484,"channel":0,"num_words":7,"start":1100.49,"end":1102.9451},{"sentences":[{"text":"Yeah.","start":1103.26,"end":1103.58,"sentiment":"neutral","sentiment_score":0.036634668707847595},{"text":"Already.","start":1103.58,"end":1104.08,"sentiment":"neutral","sentiment_score":0.039735935628414154},{"text":"Alrighty.","start":1104.62,"end":1105.12,"sentiment":"neutral","sentiment_score":0.07986612617969513}],"sentiment":"neutral","sentiment_score":0.052078910171985626,"channel":1,"num_words":3,"start":1103.26,"end":1105.12},{"sentences":[{"text":"Okay.","start":1105.165,"end":1105.665,"sentiment":"neutral","sentiment_score":0.06601916998624802},{"text":"Can we try to switch it to the first port?","start":1130.505,"end":1133.645,"sentiment":"neutral","sentiment_score":0.026341639831662177},{"text":"No.","start":1135.865,"end":1136.365,"sentiment":"neutral","sentiment_score":-0.08488015830516815}],"sentiment":"neutral","sentiment_score":0.02037961749980847,"channel":0,"num_words":12,"start":1105.165,"end":1136.365},{"sentences":[{"text":"Passport?","start":1136.1599,"end":1136.6599,"sentiment":"neutral","sentiment_score":-0.04953746125102043}],"sentiment":"neutral","sentiment_score":-0.04953746125102043,"channel":1,"num_words":1,"start":1136.1599,"end":1136.6599},{"sentences":[{"text":"Yeah.","start":1137.545,"end":1138.025,"sentiment":"neutral","sentiment_score":-0.02669274620711803},{"text":"Mhmm.","start":1138.025,"end":1138.525,"sentiment":"neutral","sentiment_score":0.0003933124244213104}],"sentiment":"neutral","sentiment_score":-0.01314971689134836,"channel":0,"num_words":2,"start":1137.545,"end":1138.525},{"sentences":[{"text":"Okay.","start":1139.52,"end":1140.02,"sentiment":"neutral","sentiment_score":0.01867064833641052},{"text":"Number 42 again.","start":1142.9349,"end":1144.5349,"sentiment":"neutral","sentiment_score":0.011158272624015808},{"text":"Number one.","start":1144.5349,"end":1145.2749,"sentiment":"neutral","sentiment_score":0.01458326168358326},{"text":"Yeah.","start":1145.4149,"end":1145.9149,"sentiment":"neutral","sentiment_score":0.032880671322345734},{"text":"Plugged in.","start":1146.215,"end":1147.0349,"sentiment":"neutral","sentiment_score":0.03578374534845352}],"sentiment":"neutral","sentiment_score":0.020640016843875248,"channel":1,"num_words":9,"start":1139.52,"end":1147.0349},{"sentences":[{"text":"Okay.","start":1147.9601,"end":1148.4601,"sentiment":"neutral","sentiment_score":0.0400494709610939},{"text":"Hang on.","start":1148.52,"end":1152.86,"sentiment":"neutral","sentiment_score":0.03221880458295345},{"text":"It's the lights on their outer flashing when you're","start":1152.92,"end":1156.06,"sentiment":"neutral","sentiment_score":0.027103559838400945}],"sentiment":"neutral","sentiment_score":0.029034926556050777,"channel":0,"num_words":12,"start":1147.9601,"end":1156.06},{"sentences":[{"text":"Yes.","start":1156.215,"end":1156.715,"sentiment":"neutral","sentiment_score":0.07051020860671997}],"sentiment":"neutral","sentiment_score":0.07051020860671997,"channel":1,"num_words":1,"start":1156.215,"end":1156.715},{"sentences":[{"text":"switching it","start":1156.405,"end":1157.225,"sentiment":"neutral","sentiment_score":0.061076363548636436}],"sentiment":"neutral","sentiment_score":0.061076363548636436,"channel":0,"num_words":2,"start":1156.405,"end":1157.225},{"sentences":[{"text":"Yeah.","start":1156.9349,"end":1157.4349,"sentiment":"neutral","sentiment_score":0.05291188880801201}],"sentiment":"neutral","sentiment_score":0.05291188880801201,"channel":1,"num_words":1,"start":1156.9349,"end":1157.4349},{"sentences":[{"text":"up,","start":1157.525,"end":1158.025,"sentiment":"neutral","sentiment_score":0.026474270969629288}],"sentiment":"neutral","sentiment_score":0.026474270969629288,"channel":0,"num_words":1,"start":1157.525,"end":1158.025},{"sentences":[{"text":"Yeah.","start":1157.87,"end":1158.1901,"sentiment":"neutral","sentiment_score":0.008646915666759014}],"sentiment":"neutral","sentiment_score":0.008646915666759014,"channel":1,"num_words":1,"start":1157.87,"end":1158.1901},{"sentences":[{"text":"but","start":1158.165,"end":1158.485,"sentiment":"neutral","sentiment_score":-0.004235668107867241}],"sentiment":"neutral","sentiment_score":-0.004235668107867241,"channel":0,"num_words":1,"start":1158.165,"end":1158.485},{"sentences":[{"text":"So it's","start":1158.1901,"end":1158.5901,"sentiment":"neutral","sentiment_score":-0.0014895624481141567}],"sentiment":"neutral","sentiment_score":-0.0014895624481141567,"channel":1,"num_words":2,"start":1158.1901,"end":1158.5901},{"sentences":[{"text":"still","start":1158.485,"end":1158.805,"sentiment":"neutral","sentiment_score":0.0011948347091674805}],"sentiment":"neutral","sentiment_score":0.0011948347091674805,"channel":0,"num_words":1,"start":1158.485,"end":1158.805},{"sentences":[{"text":"a green","start":1158.5901,"end":1159.15,"sentiment":"neutral","sentiment_score":0.01805892586708069}],"sentiment":"neutral","sentiment_score":0.01805892586708069,"channel":1,"num_words":2,"start":1158.5901,"end":1159.15},{"sentences":[{"text":"red.","start":1158.805,"end":1159.305,"sentiment":"neutral","sentiment_score":0.006530741695314646}],"sentiment":"neutral","sentiment_score":0.006530741695314646,"channel":0,"num_words":1,"start":1158.805,"end":1159.305},{"sentences":[{"text":"light green light","start":1159.15,"end":1160.99,"sentiment":"neutral","sentiment_score":0.012239002001782259}],"sentiment":"neutral","sentiment_score":0.012239002001782259,"channel":1,"num_words":3,"start":1159.15,"end":1160.99},{"sentences":[{"text":"Okay.","start":1160.885,"end":1161.385,"sentiment":"neutral","sentiment_score":0.01931058242917061}],"sentiment":"neutral","sentiment_score":0.01931058242917061,"channel":0,"num_words":1,"start":1160.885,"end":1161.385},{"sentences":[{"text":"flashing.","start":1160.99,"end":1161.49,"sentiment":"neutral","sentiment_score":0.01434372179210186},{"text":"Do you want a","start":1162.43,"end":1162.91,"sentiment":"neutral","sentiment_score":0.010669812094420195}],"sentiment":"neutral","sentiment_score":0.011404594033956527,"channel":1,"num_words":5,"start":1160.99,"end":1162.91},{"sentences":[{"text":"Green","start":1162.885,"end":1163.205,"sentiment":"neutral","sentiment_score":0.05188477039337158}],"sentiment":"neutral","sentiment_score":0.05188477039337158,"channel":0,"num_words":1,"start":1162.885,"end":1163.205},{"sentences":[{"text":"picture","start":1162.91,"end":1163.31,"sentiment":"neutral","sentiment_score":0.02073955163359642}],"sentiment":"neutral","sentiment_score":0.02073955163359642,"channel":1,"num_words":1,"start":1162.91,"end":1163.31},{"sentences":[{"text":"light","start":1163.205,"end":1163.525,"sentiment":"neutral","sentiment_score":0.017013108357787132}],"sentiment":"neutral","sentiment_score":0.017013108357787132,"channel":0,"num_words":1,"start":1163.205,"end":1163.525},{"sentences":[{"text":"or","start":1163.31,"end":1163.63,"sentiment":"neutral","sentiment_score":0.012801469303667544}],"sentiment":"neutral","sentiment_score":0.012801469303667544,"channel":1,"num_words":1,"start":1163.31,"end":1163.63},{"sentences":[{"text":"flashing.","start":1163.525,"end":1164.025,"sentiment":"neutral","sentiment_score":0.011617636308073996}],"sentiment":"neutral","sentiment_score":0.011617636308073996,"channel":0,"num_words":1,"start":1163.525,"end":1164.025},{"sentences":[{"text":"video?","start":1163.63,"end":1164.13,"sentiment":"neutral","sentiment_score":0.00697912136092782}],"sentiment":"neutral","sentiment_score":0.00697912136092782,"channel":1,"num_words":1,"start":1163.63,"end":1164.13},{"sentences":[{"text":"No.","start":1165.045,"end":1165.545,"sentiment":"neutral","sentiment_score":-0.1431700885295868},{"text":"All good.","start":1165.605,"end":1166.345,"sentiment":"neutral","sentiment_score":0.020334869623184204}],"sentiment":"neutral","sentiment_score":-0.03416678309440613,"channel":0,"num_words":3,"start":1165.045,"end":1166.345},{"sentences":[{"text":"It's saying no response from the remote server.","start":1167.39,"end":1169.9501,"sentiment":"negative","sentiment_score":-0.5379335470497608},{"text":"What I think is from the something issue with the account, and I don't think you...","start":1169.9501,"end":1176.0549,"sentiment":"negative","sentiment_score":-0.3431848241016269},{"text":"I don't know, but it's my call.","start":1176.0549,"end":1177.815,"sentiment":"neutral","sentiment_score":-0.23708805228982652},{"text":"It's not a issue with routers because my old router also stopped working when I changed yesterday.","start":1177.815,"end":1185.355,"sentiment":"neutral","sentiment_score":-0.25658438354730606}],"sentiment":"neutral","sentiment_score":-0.32949950934077304,"channel":1,"num_words":48,"start":1167.39,"end":1185.355},{"sentences":[{"text":"Mhmm.","start":1186.7999,"end":1187.265,"sentiment":"neutral","sentiment_score":-0.026757672429084774}],"sentiment":"neutral","sentiment_score":-0.026757672429084774,"channel":0,"num_words":1,"start":1186.7999,"end":1187.265},{"sentences":[{"text":"And, again, I changed...","start":1186.89,"end":1188.27,"sentiment":"neutral","sentiment_score":-0.025560752488672733},{"text":"It didn't work.","start":1189.6901,"end":1190.9901,"sentiment":"neutral","sentiment_score":-0.14604036261638006},{"text":"Then I just plugged my old router, which was working nicely.","start":1191.2101,"end":1195.79,"sentiment":"neutral","sentiment_score":0.09079590710726651},{"text":"And then","start":1196.4901,"end":1197.15,"sentiment":"neutral","sentiment_score":-0.024453872814774513}],"sentiment":"neutral","sentiment_score":0.020474156737327574,"channel":1,"num_words":20,"start":1186.89,"end":1197.15},{"sentences":[{"text":"Mhmm.","start":1196.9451,"end":1197.4451,"sentiment":"neutral","sentiment_score":-0.02073928527534008}],"sentiment":"neutral","sentiment_score":-0.02073928527534008,"channel":0,"num_words":1,"start":1196.9451,"end":1197.4451},{"sentences":[{"text":"the...","start":1197.29,"end":1197.6101,"sentiment":"neutral","sentiment_score":-0.03408877179026604},{"text":"My old router also stopped working.","start":1197.6101,"end":1199.93,"sentiment":"neutral","sentiment_score":-0.14668501416842142},{"text":"So I don't think so any issue with router.","start":1199.93,"end":1202.655,"sentiment":"neutral","sentiment_score":-0.1620432304011451},{"text":"At at my end, I don't know the IT, but...","start":1202.795,"end":1205.6151,"sentiment":"neutral","sentiment_score":-0.12061495706439018},{"text":"Yeah.","start":1205.915,"end":1206.415,"sentiment":"neutral","sentiment_score":-0.034636057913303375}],"sentiment":"neutral","sentiment_score":-0.13382865033215946,"channel":1,"num_words":27,"start":1197.29,"end":1206.415},{"sentences":[{"text":"Yeah.","start":1206.24,"end":1206.74,"sentiment":"neutral","sentiment_score":-0.02689356356859207},{"text":"But...","start":1208.0,"end":1208.5,"sentiment":"neutral","sentiment_score":-0.030714191496372223},{"text":"Because upon checking here on our end, there seems to be no issue.","start":1209.04,"end":1212.66,"sentiment":"neutral","sentiment_score":-0.017702205249896415},{"text":"But if ever we cannot configure the previous router, we can a fault to the network team for them to further check.","start":1213.2649,"end":1223.845,"sentiment":"neutral","sentiment_score":-0.12997156788002362},{"text":"Can we try to configure the old router?","start":1224.945,"end":1228.005,"sentiment":"neutral","sentiment_score":-0.059274091850966215}],"sentiment":"neutral","sentiment_score":-0.08047341447737481,"channel":0,"num_words":45,"start":1206.24,"end":1228.005},{"sentences":[{"text":"All routers.","start":1229.5249,"end":1230.1649,"sentiment":"neutral","sentiment_score":-0.032024867832660675},{"text":"So you","start":1230.1649,"end":1231.1449,"sentiment":"neutral","sentiment_score":-0.01770809944719076}],"sentiment":"neutral","sentiment_score":-0.02486648363992572,"channel":1,"num_words":4,"start":1229.5249,"end":1231.1449},{"sentences":[{"text":"Yeah.","start":1231.13,"end":1231.63,"sentiment":"neutral","sentiment_score":-0.020833149552345276}],"sentiment":"neutral","sentiment_score":-0.020833149552345276,"channel":0,"num_words":1,"start":1231.13,"end":1231.63},{"sentences":[{"text":"see nothing with the changing","start":1231.365,"end":1232.965,"sentiment":"neutral","sentiment_score":-0.05443871691823006}],"sentiment":"neutral","sentiment_score":-0.05443871691823006,"channel":1,"num_words":5,"start":1231.365,"end":1232.965},{"sentences":[{"text":"The one...","start":1232.5701,"end":1233.2301,"sentiment":"neutral","sentiment_score":-0.06098213046789169}],"sentiment":"neutral","sentiment_score":-0.06098213046789169,"channel":0,"num_words":2,"start":1232.5701,"end":1233.2301},{"sentences":[{"text":"as well?","start":1232.965,"end":1233.705,"sentiment":"neutral","sentiment_score":-0.07028141245245934}],"sentiment":"neutral","sentiment_score":-0.07028141245245934,"channel":1,"num_words":2,"start":1232.965,"end":1233.705},{"sentences":[{"text":"Sorry?","start":1235.53,"end":1236.03,"sentiment":"neutral","sentiment_score":-0.07575863599777222}],"sentiment":"neutral","sentiment_score":-0.07575863599777222,"channel":0,"num_words":1,"start":1235.53,"end":1236.03},{"sentences":[{"text":"What about...","start":1236.725,"end":1237.445,"sentiment":"neutral","sentiment_score":-0.09549199044704437},{"text":"I just changed the port and everything.","start":1237.445,"end":1239.465,"sentiment":"neutral","sentiment_score":-0.12541781472308294},{"text":"You don't want me to try or something like that?","start":1239.845,"end":1243.13,"sentiment":"neutral","sentiment_score":-0.1619534432888031}],"sentiment":"neutral","sentiment_score":-0.14149700614966845,"channel":1,"num_words":19,"start":1236.725,"end":1243.13},{"sentences":[{"text":"No.","start":1244.285,"end":1244.605,"sentiment":"neutral","sentiment_score":-0.10623666644096376},{"text":"Because I want to check other router if it's","start":1244.605,"end":1248.765,"sentiment":"neutral","sentiment_score":-0.07627115274469058}],"sentiment":"neutral","sentiment_score":-0.0792677041143179,"channel":0,"num_words":10,"start":1244.285,"end":1248.765},{"sentences":[{"text":"Okay.","start":1248.63,"end":1249.03,"sentiment":"neutral","sentiment_score":0.015495363622903824}],"sentiment":"neutral","sentiment_score":0.015495363622903824,"channel":1,"num_words":1,"start":1248.63,"end":1249.03},{"sentences":[{"text":"working.","start":1248.765,"end":1249.265,"sentiment":"neutral","sentiment_score":0.05159680172801018}],"sentiment":"neutral","sentiment_score":0.05159680172801018,"channel":0,"num_words":1,"start":1248.765,"end":1249.265},{"sentences":[{"text":"Okay.","start":1249.03,"end":1249.53,"sentiment":"neutral","sentiment_score":0.042190708220005035}],"sentiment":"neutral","sentiment_score":0.042190708220005035,"channel":1,"num_words":1,"start":1249.03,"end":1249.53},{"sentences":[{"text":"Because you mentioned that it's working fine before as well.","start":1249.645,"end":1252.605,"sentiment":"neutral","sentiment_score":0.07812758758664132},{"text":"Right?","start":1252.605,"end":1253.105,"sentiment":"neutral","sentiment_score":0.041986748576164246}],"sentiment":"neutral","sentiment_score":0.07484205676750703,"channel":0,"num_words":11,"start":1249.645,"end":1253.105},{"sentences":[{"text":"Yeah.","start":1252.87,"end":1253.37,"sentiment":"neutral","sentiment_score":0.010722575709223747},{"text":"Yeah.","start":1253.51,"end":1253.75,"sentiment":"neutral","sentiment_score":0.008583037182688713},{"text":"Yeah.","start":1253.75,"end":1253.91,"sentiment":"neutral","sentiment_score":0.0010123830288648603},{"text":"Yeah.","start":1253.91,"end":1254.41,"sentiment":"neutral","sentiment_score":-0.020209020003676414}],"sentiment":"neutral","sentiment_score":0.000027243979275226593,"channel":1,"num_words":4,"start":1252.87,"end":1254.41},{"sentences":[{"text":"But it stopped working randomly.","start":1254.285,"end":1256.785,"sentiment":"neutral","sentiment_score":-0.11186129450798035}],"sentiment":"neutral","sentiment_score":-0.11186129450798035,"channel":0,"num_words":5,"start":1254.285,"end":1256.785},{"sentences":[{"text":"Yes.","start":1256.385,"end":1256.885,"sentiment":"neutral","sentiment_score":-0.04608792066574097}],"sentiment":"neutral","sentiment_score":-0.04608792066574097,"channel":1,"num_words":1,"start":1256.385,"end":1256.885},{"sentences":[{"text":"So for me to...","start":1257.73,"end":1259.49,"sentiment":"neutral","sentiment_score":-0.03642101073637605},{"text":"If ever if ever I'll be raising this to the network team, I'll mention that we already tried two routers, but still not working.","start":1259.49,"end":1267.4299,"sentiment":"neutral","sentiment_score":-0.09772571238378684}],"sentiment":"neutral","sentiment_score":-0.08896789786272816,"channel":0,"num_words":28,"start":1257.73,"end":1267.4299},{"sentences":[{"text":"Yes.","start":1270.8099,"end":1271.1299,"sentiment":"neutral","sentiment_score":0.009818285703659058},{"text":"Sure.","start":1271.1299,"end":1271.6299,"sentiment":"neutral","sentiment_score":0.025371406227350235}],"sentiment":"neutral","sentiment_score":0.017594845965504646,"channel":1,"num_words":2,"start":1270.8099,"end":1271.6299},{"sentences":[{"text":"Okay.","start":1271.445,"end":1271.945,"sentiment":"neutral","sentiment_score":0.017359567806124687}],"sentiment":"neutral","sentiment_score":0.017359567806124687,"channel":0,"num_words":1,"start":1271.445,"end":1271.945},{"sentences":[{"text":"Okay.","start":1276.09,"end":1276.59,"sentiment":"neutral","sentiment_score":0.01739046350121498},{"text":"Okay.","start":1277.1299,"end":1277.6299,"sentiment":"neutral","sentiment_score":0.017818419262766838}],"sentiment":"neutral","sentiment_score":0.01760444138199091,"channel":1,"num_words":2,"start":1276.09,"end":1277.6299},{"sentences":[{"text":"Kindly use the gray cable again to the","start":1278.565,"end":1283.125,"sentiment":"neutral","sentiment_score":0.002459367737174034}],"sentiment":"neutral","sentiment_score":0.002459367737174034,"channel":0,"num_words":8,"start":1278.565,"end":1283.125},{"sentences":[{"text":"Right?","start":1283.0499,"end":1283.2899,"sentiment":"neutral","sentiment_score":-0.0021658772602677345}],"sentiment":"neutral","sentiment_score":-0.0021658772602677345,"channel":1,"num_words":1,"start":1283.0499,"end":1283.2899},{"sentences":[{"text":"old","start":1283.125,"end":1283.365,"sentiment":"neutral","sentiment_score":-0.02091311849653721}],"sentiment":"neutral","sentiment_score":-0.02091311849653721,"channel":0,"num_words":1,"start":1283.125,"end":1283.365},{"sentences":[{"text":"Okay.","start":1283.2899,"end":1283.7899,"sentiment":"neutral","sentiment_score":-0.0038287071511149406}],"sentiment":"neutral","sentiment_score":-0.0038287071511149406,"channel":1,"num_words":1,"start":1283.2899,"end":1283.7899},{"sentences":[{"text":"router.","start":1283.365,"end":1283.76,"sentiment":"neutral","sentiment_score":-0.0022802427411079407}],"sentiment":"neutral","sentiment_score":-0.0022802427411079407,"channel":0,"num_words":1,"start":1283.365,"end":1283.76},{"sentences":[{"text":"Yep.","start":1284.715,"end":1285.215,"sentiment":"neutral","sentiment_score":0.01846732757985592},{"text":"Sure.","start":1285.595,"end":1285.995,"sentiment":"neutral","sentiment_score":0.01620028354227543},{"text":"Not the yellow one.","start":1285.995,"end":1287.1349,"sentiment":"neutral","sentiment_score":-0.03132572304457426}],"sentiment":"neutral","sentiment_score":-0.015105880176027616,"channel":1,"num_words":6,"start":1284.715,"end":1287.1349},{"sentences":[{"text":"Here.","start":1287.52,"end":1287.92,"sentiment":"neutral","sentiment_score":-0.035547301173210144},{"text":"Yeah.","start":1287.92,"end":1288.42,"sentiment":"neutral","sentiment_score":-0.02140820026397705}],"sentiment":"neutral","sentiment_score":-0.028477750718593597,"channel":0,"num_words":2,"start":1287.52,"end":1288.42},{"sentences":[{"text":"But before it was...","start":1289.6749,"end":1291.2949,"sentiment":"neutral","sentiment_score":-0.04009209806099534},{"text":"I was using a yellow one.","start":1291.5149,"end":1293.2949,"sentiment":"neutral","sentiment_score":-0.04748610034584999}],"sentiment":"neutral","sentiment_score":-0.04452849943190813,"channel":1,"num_words":10,"start":1289.6749,"end":1293.2949},{"sentences":[{"text":"Yellow one.","start":1293.28,"end":1294.16,"sentiment":"neutral","sentiment_score":-0.02580001950263977},{"text":"Okay.","start":1294.16,"end":1294.66,"sentiment":"neutral","sentiment_score":-0.01749926060438156}],"sentiment":"neutral","sentiment_score":-0.023033099869887035,"channel":0,"num_words":3,"start":1293.28,"end":1294.66},{"sentences":[{"text":"Yeah.","start":1294.715,"end":1295.0349,"sentiment":"neutral","sentiment_score":-0.021506574004888535},{"text":"Mine one.","start":1295.0349,"end":1295.9349,"sentiment":"neutral","sentiment_score":-0.04544535465538502},{"text":"And there's a lot of things that I had due to Internet.","start":1300.29,"end":1306.15,"sentiment":"neutral","sentiment_score":-0.12520429181555906},{"text":"So many things.","start":1306.93,"end":1307.8099,"sentiment":"neutral","sentiment_score":-0.12157881259918213},{"text":"My work has been stopped.","start":1307.8099,"end":1309.27,"sentiment":"neutral","sentiment_score":-0.23913130462169646}],"sentiment":"neutral","sentiment_score":-0.13805398895688678,"channel":1,"num_words":23,"start":1294.715,"end":1309.27},{"sentences":[{"text":"No.","start":1311.355,"end":1311.78,"sentiment":"neutral","sentiment_score":-0.1913473010063171},{"text":"This might be a network fault, but let's just further check.","start":1315.7001,"end":1320.92,"sentiment":"neutral","sentiment_score":-0.17840472676537253}],"sentiment":"neutral","sentiment_score":-0.17948327461878458,"channel":0,"num_words":12,"start":1311.355,"end":1320.92},{"sentences":[{"text":"Yeah.","start":1324.0651,"end":1324.305,"sentiment":"neutral","sentiment_score":-0.041360922157764435},{"text":"I just plugged in now, so maybe it will take it.","start":1324.305,"end":1327.65,"sentiment":"neutral","sentiment_score":0.15794599462639203},{"text":"Do you want my router picture?","start":1332.29,"end":1334.31,"sentiment":"neutral","sentiment_score":0.04249990110596021}],"sentiment":"neutral","sentiment_score":0.10839135696490605,"channel":1,"num_words":18,"start":1324.0651,"end":1334.31},{"sentences":[{"text":"Yeah.","start":1337.235,"end":1337.735,"sentiment":"neutral","sentiment_score":0.04203804209828377},{"text":"And does it has a one...","start":1337.875,"end":1340.49,"sentiment":"neutral","sentiment_score":0.02848177698130409},{"text":"W a n port?","start":1340.63,"end":1341.93,"sentiment":"neutral","sentiment_score":0.01094776508398354}],"sentiment":"neutral","sentiment_score":0.023338160392912952,"channel":0,"num_words":11,"start":1337.235,"end":1341.93},{"sentences":[{"text":"In the...","start":1343.395,"end":1344.195,"sentiment":"neutral","sentiment_score":0.005977372173219919},{"text":"Yeah.","start":1344.195,"end":1344.675,"sentiment":"neutral","sentiment_score":0.05780057609081268},{"text":"I'm using Aussie diopter here.","start":1344.675,"end":1346.355,"sentiment":"neutral","sentiment_score":0.08034107536077499},{"text":"So this has LAN","start":1346.355,"end":1350.115,"sentiment":"neutral","sentiment_score":0.0725669153034687}],"sentiment":"neutral","sentiment_score":0.06347736320458353,"channel":1,"num_words":12,"start":1343.395,"end":1350.115},{"sentences":[{"text":"W","start":1349.75,"end":1350.15,"sentiment":"neutral","sentiment_score":0.02846447005867958}],"sentiment":"neutral","sentiment_score":0.02846447005867958,"channel":0,"num_words":1,"start":1349.75,"end":1350.15},{"sentences":[{"text":"port","start":1350.115,"end":1350.615,"sentiment":"neutral","sentiment_score":0.03637354075908661}],"sentiment":"neutral","sentiment_score":0.03637354075908661,"channel":1,"num_words":1,"start":1350.115,"end":1350.615},{"sentences":[{"text":"a n.","start":1350.15,"end":1350.89,"sentiment":"neutral","sentiment_score":0.03465384244918823},{"text":"Mhmm.","start":1351.27,"end":1351.77,"sentiment":"neutral","sentiment_score":0.03341823071241379}],"sentiment":"neutral","sentiment_score":0.03424197187026342,"channel":0,"num_words":3,"start":1350.15,"end":1351.77},{"sentences":[{"text":"and then WAN means sign is Internet sign.","start":1351.635,"end":1356.58,"sentiment":"neutral","sentiment_score":0.021411206224001944},{"text":"Yeah.","start":1356.58,"end":1356.8999,"sentiment":"neutral","sentiment_score":0.04945065826177597},{"text":"It's a blue.","start":1356.8999,"end":1357.46,"sentiment":"neutral","sentiment_score":0.038764668007691704},{"text":"Yeah.","start":1357.46,"end":1357.62,"sentiment":"neutral","sentiment_score":0.03468509763479233},{"text":"Before I used...","start":1357.62,"end":1358.6799,"sentiment":"neutral","sentiment_score":0.01248991023749113}],"sentiment":"neutral","sentiment_score":0.02557432127650827,"channel":1,"num_words":16,"start":1351.635,"end":1358.6799},{"sentences":[{"text":"Usually, I used","start":1359.46,"end":1360.34,"sentiment":"neutral","sentiment_score":0.003185228444635868}],"sentiment":"neutral","sentiment_score":0.003185228444635868,"channel":1,"num_words":3,"start":1359.46,"end":1360.34},{"sentences":[{"text":"Okay.","start":1360.0449,"end":1360.5449,"sentiment":"neutral","sentiment_score":0.02580789476633072}],"sentiment":"neutral","sentiment_score":0.02580789476633072,"channel":0,"num_words":1,"start":1360.0449,"end":1360.5449},{"sentences":[{"text":"to.","start":1360.34,"end":1360.84,"sentiment":"neutral","sentiment_score":0.03879407420754433}],"sentiment":"neutral","sentiment_score":0.03879407420754433,"channel":1,"num_words":1,"start":1360.34,"end":1360.84},{"sentences":[{"text":"Yeah.","start":1361.485,"end":1361.985,"sentiment":"neutral","sentiment_score":0.1759982705116272}],"sentiment":"neutral","sentiment_score":0.1759982705116272,"channel":0,"num_words":1,"start":1361.485,"end":1361.985},{"sentences":[{"text":"I'll send you the picture so it will be easy for you.","start":1361.7,"end":1364.5199,"sentiment":"neutral","sentiment_score":0.2946614796916644}],"sentiment":"neutral","sentiment_score":0.2946614796916644,"channel":1,"num_words":12,"start":1361.7,"end":1364.5199},{"sentences":[{"text":"Okay.","start":1365.005,"end":1365.505,"sentiment":"neutral","sentiment_score":0.27044668793678284},{"text":"Sure.","start":1365.54,"end":1366.02,"sentiment":"positive","sentiment_score":0.3784582018852234},{"text":"Thank you.","start":1366.02,"end":1366.76,"sentiment":"positive","sentiment_score":0.4991317689418793}],"sentiment":"positive","sentiment_score":0.4117921069264412,"channel":0,"num_words":4,"start":1365.005,"end":1366.76},{"sentences":[{"text":"No worries.","start":1367.7799,"end":1368.375,"sentiment":"neutral","sentiment_score":0.24220304191112518},{"text":"Yeah.","start":1387.38,"end":1387.54,"sentiment":"neutral","sentiment_score":0.15167704224586487},{"text":"I have to to be","start":1387.54,"end":1389.0,"sentiment":"neutral","sentiment_score":0.06975828260183334}],"sentiment":"neutral","sentiment_score":0.12310931738466024,"channel":1,"num_words":8,"start":1367.7799,"end":1389.0},{"sentences":[{"text":"Okay.","start":1389.395,"end":1389.895,"sentiment":"neutral","sentiment_score":0.1215849071741104}],"sentiment":"neutral","sentiment_score":0.1215849071741104,"channel":0,"num_words":1,"start":1389.395,"end":1389.895},{"sentences":[{"text":"sent and delivered here.","start":1389.4601,"end":1390.92,"sentiment":"neutral","sentiment_score":0.1407942920923233}],"sentiment":"neutral","sentiment_score":0.1407942920923233,"channel":1,"num_words":4,"start":1389.4601,"end":1390.92},{"sentences":[{"text":"Yeah.","start":1391.36,"end":1391.86,"sentiment":"neutral","sentiment_score":0.07113860547542572},{"text":"Can we try to connect to this router?","start":1394.88,"end":1397.06,"sentiment":"neutral","sentiment_score":0.058890717569738626},{"text":"Let's try to log in.","start":1397.2001,"end":1398.74,"sentiment":"neutral","sentiment_score":0.021549982577562334}],"sentiment":"neutral","sentiment_score":0.04642958992293903,"channel":0,"num_words":14,"start":1391.36,"end":1398.74},{"sentences":[{"text":"Yeah.","start":1400.135,"end":1400.375,"sentiment":"neutral","sentiment_score":0.034312956035137177},{"text":"I already connected.","start":1400.375,"end":1401.675,"sentiment":"neutral","sentiment_score":0.04989592730998993},{"text":"I've connected","start":1402.375,"end":1403.035,"sentiment":"neutral","sentiment_score":0.04566030390560627}],"sentiment":"neutral","sentiment_score":0.04588689096271992,"channel":1,"num_words":6,"start":1400.135,"end":1403.035},{"sentences":[{"text":"Mhmm.","start":1403.04,"end":1403.54,"sentiment":"neutral","sentiment_score":0.037567246705293655}],"sentiment":"neutral","sentiment_score":0.037567246705293655,"channel":0,"num_words":1,"start":1403.04,"end":1403.54},{"sentences":[{"text":"already.","start":1403.0951,"end":1403.415,"sentiment":"neutral","sentiment_score":0.03195200860500336},{"text":"This is my own router.","start":1403.415,"end":1404.875,"sentiment":"neutral","sentiment_score":0.04978885129094124},{"text":"And","start":1405.7351,"end":1406.2151,"sentiment":"neutral","sentiment_score":0.04142717644572258}],"sentiment":"neutral","sentiment_score":0.046046205929347446,"channel":1,"num_words":7,"start":1403.0951,"end":1406.2151},{"sentences":[{"text":"Can","start":1406.0951,"end":1406.255,"sentiment":"neutral","sentiment_score":0.05008069425821304}],"sentiment":"neutral","sentiment_score":0.05008069425821304,"channel":0,"num_words":1,"start":1406.0951,"end":1406.255},{"sentences":[{"text":"I'm","start":1406.2151,"end":1406.4551,"sentiment":"neutral","sentiment_score":0.05012553930282593}],"sentiment":"neutral","sentiment_score":0.05012553930282593,"channel":1,"num_words":1,"start":1406.2151,"end":1406.4551},{"sentences":[{"text":"I have","start":1406.255,"end":1406.895,"sentiment":"neutral","sentiment_score":0.038329195231199265}],"sentiment":"neutral","sentiment_score":0.038329195231199265,"channel":0,"num_words":2,"start":1406.255,"end":1406.895},{"sentences":[{"text":"saying...","start":1406.4551,"end":1406.9551,"sentiment":"neutral","sentiment_score":0.025203179568052292}],"sentiment":"neutral","sentiment_score":0.025203179568052292,"channel":1,"num_words":1,"start":1406.4551,"end":1406.9551},{"sentences":[{"text":"the?","start":1406.895,"end":1407.395,"sentiment":"neutral","sentiment_score":0.01990778930485249},{"text":"A picture underneath the router, the sticker?","start":1407.535,"end":1410.515,"sentiment":"neutral","sentiment_score":0.047804710056100576}],"sentiment":"neutral","sentiment_score":0.04431759496219456,"channel":0,"num_words":8,"start":1406.895,"end":1410.515},{"sentences":[{"text":"Yeah.","start":1411.3351,"end":1411.5751,"sentiment":"neutral","sentiment_score":0.08170828223228455},{"text":"Sure.","start":1411.5751,"end":1412.0751,"sentiment":"neutral","sentiment_score":0.13922861218452454}],"sentiment":"neutral","sentiment_score":0.11046844720840454,"channel":1,"num_words":2,"start":1411.3351,"end":1412.0751},{"sentences":[{"text":"Okay.","start":1412.8151,"end":1413.295,"sentiment":"neutral","sentiment_score":0.22485321760177612},{"text":"Thank you.","start":1413.295,"end":1414.035,"sentiment":"positive","sentiment_score":0.41829200088977814}],"sentiment":"positive","sentiment_score":0.35381240646044415,"channel":0,"num_words":3,"start":1412.8151,"end":1414.035},{"sentences":[{"text":"Alright.","start":1414.77,"end":1415.27,"sentiment":"neutral","sentiment_score":0.24598240852355957},{"text":"And I'm sending you the router front picture as well.","start":1419.49,"end":1424.07,"sentiment":"neutral","sentiment_score":0.1775856077671051}],"sentiment":"neutral","sentiment_score":0.1838034987449646,"channel":1,"num_words":11,"start":1414.77,"end":1424.07},{"sentences":[{"text":"Yeah.","start":1424.99,"end":1425.49,"sentiment":"neutral","sentiment_score":0.08489871770143509},{"text":"Okay.","start":1425.95,"end":1426.4299,"sentiment":"neutral","sentiment_score":0.08130689710378647},{"text":"Let's try to log in.","start":1426.4299,"end":1428.45,"sentiment":"neutral","sentiment_score":0.059493507444858554}],"sentiment":"neutral","sentiment_score":0.06623902171850204,"channel":0,"num_words":7,"start":1424.99,"end":1428.45},{"sentences":[{"text":"Yes.","start":1449.16,"end":1449.66,"sentiment":"neutral","sentiment_score":0.09674978256225586},{"text":"So the light five z, two z, and Internet sign light and power as I send it to you, the picture.","start":1450.28,"end":1458.885,"sentiment":"neutral","sentiment_score":0.08702096130166735},{"text":"Hello?","start":1465.5,"end":1466.0,"sentiment":"neutral","sentiment_score":0.02907000668346882}],"sentiment":"neutral","sentiment_score":0.08492434680785822,"channel":1,"num_words":23,"start":1449.16,"end":1466.0},{"sentences":[{"text":"Mhmm.","start":1466.885,"end":1467.125,"sentiment":"neutral","sentiment_score":0.02205270528793335},{"text":"Yeah.","start":1467.125,"end":1467.625,"sentiment":"neutral","sentiment_score":0.04108094796538353},{"text":"I received it.","start":1468.0851,"end":1469.305,"sentiment":"neutral","sentiment_score":0.045385132233301796}],"sentiment":"neutral","sentiment_score":0.039857809990644456,"channel":0,"num_words":5,"start":1466.885,"end":1469.305},{"sentences":[{"text":"Yeah.","start":1470.54,"end":1470.9401,"sentiment":"neutral","sentiment_score":0.017763424664735794},{"text":"So all light is on except LAN.","start":1470.9401,"end":1473.2001,"sentiment":"neutral","sentiment_score":-0.014558762045843261}],"sentiment":"neutral","sentiment_score":-0.010518488707020879,"channel":1,"num_words":8,"start":1470.54,"end":1473.2001},{"sentences":[{"text":"Mhmm.","start":1473.96,"end":1474.46,"sentiment":"neutral","sentiment_score":-0.0008822726085782051}],"sentiment":"neutral","sentiment_score":-0.0008822726085782051,"channel":0,"num_words":1,"start":1473.96,"end":1474.46},{"sentences":[{"text":"I'll check.","start":1478.8601,"end":1479.52,"sentiment":"neutral","sentiment_score":-0.007060023723170161}],"sentiment":"neutral","sentiment_score":-0.007060023723170161,"channel":1,"num_words":2,"start":1478.8601,"end":1479.52},{"sentences":[{"text":"Is your laptop connected now?","start":1479.72,"end":1481.9,"sentiment":"neutral","sentiment_score":-0.01778312474489212},{"text":"Okay.","start":1488.28,"end":1488.78,"sentiment":"neutral","sentiment_score":-0.02899835631251335}],"sentiment":"neutral","sentiment_score":-0.019652330006162327,"channel":0,"num_words":6,"start":1479.72,"end":1488.78},{"sentences":[{"text":"It's connected, but I don't know Internet is working or not.","start":1491.9,"end":1502.0,"sentiment":"neutral","sentiment_score":-0.10314662585204298},{"text":"It's connected.","start":1563.3401,"end":1564.0801,"sentiment":"neutral","sentiment_score":-0.07206227630376816},{"text":"But it's saying","start":1572.255,"end":1573.0549,"sentiment":"neutral","sentiment_score":-0.09655673553546269}],"sentiment":"neutral","sentiment_score":-0.09802547772414982,"channel":1,"num_words":16,"start":1491.9,"end":1573.0549},{"sentences":[{"text":"Okay.","start":1572.8551,"end":1573.3551,"sentiment":"neutral","sentiment_score":-0.12317407876253128}],"sentiment":"neutral","sentiment_score":-0.12317407876253128,"channel":0,"num_words":1,"start":1572.8551,"end":1573.3551},{"sentences":[{"text":"no Internet connection.","start":1573.0549,"end":1574.2749,"sentiment":"neutral","sentiment_score":-0.16094534595807394}],"sentiment":"neutral","sentiment_score":-0.16094534595807394,"channel":1,"num_words":3,"start":1573.0549,"end":1574.2749},{"sentences":[{"text":"Yeah.","start":1575.0951,"end":1575.5951,"sentiment":"neutral","sentiment_score":-0.03471999242901802},{"text":"Let's try to log in to the router's interface.","start":1576.535,"end":1578.9551,"sentiment":"neutral","sentiment_score":-0.0011430919791261356},{"text":"Can we press the reset then","start":1584.9,"end":1586.82,"sentiment":"neutral","sentiment_score":0.0012559772779544198}],"sentiment":"neutral","sentiment_score":-0.0023419972858391702,"channel":0,"num_words":16,"start":1575.0951,"end":1586.82},{"sentences":[{"text":"Okay.","start":1586.5701,"end":1587.0701,"sentiment":"neutral","sentiment_score":-0.0015026424080133438}],"sentiment":"neutral","sentiment_score":-0.0015026424080133438,"channel":1,"num_words":1,"start":1586.5701,"end":1587.0701},{"sentences":[{"text":"first?","start":1586.82,"end":1587.32,"sentiment":"neutral","sentiment_score":0.0031995344907045364}],"sentiment":"neutral","sentiment_score":0.0031995344907045364,"channel":0,"num_words":1,"start":1586.82,"end":1587.32},{"sentences":[{"text":"Okay.","start":1589.13,"end":1589.63,"sentiment":"neutral","sentiment_score":0.029176635667681698},{"text":"Let me get the key.","start":1589.6901,"end":1591.15,"sentiment":"neutral","sentiment_score":0.03995761945843697}],"sentiment":"neutral","sentiment_score":0.03816078882664442,"channel":1,"num_words":6,"start":1589.13,"end":1591.15},{"sentences":[{"text":"Yeah.","start":1590.66,"end":1591.16,"sentiment":"neutral","sentiment_score":0.082685686647892},{"text":"To ensure a clean start.","start":1593.86,"end":1595.48,"sentiment":"neutral","sentiment_score":0.10394035279750824}],"sentiment":"neutral","sentiment_score":0.10039790843923886,"channel":0,"num_words":6,"start":1590.66,"end":1595.48},{"sentences":[{"text":"How many seconds?","start":1614.73,"end":1615.71,"sentiment":"neutral","sentiment_score":0.05347675705949465}],"sentiment":"neutral","sentiment_score":0.05347675705949465,"channel":1,"num_words":3,"start":1614.73,"end":1615.71},{"sentences":[{"text":"For thirty seconds as well","start":1617.9199,"end":1619.78,"sentiment":"neutral","sentiment_score":0.047372542321681976}],"sentiment":"neutral","sentiment_score":0.047372542321681976,"channel":0,"num_words":5,"start":1617.9199,"end":1619.78},{"sentences":[{"text":"Okay.","start":1620.575,"end":1621.075,"sentiment":"neutral","sentiment_score":0.04859747737646103}],"sentiment":"neutral","sentiment_score":0.04859747737646103,"channel":1,"num_words":1,"start":1620.575,"end":1621.075},{"sentences":[{"text":"until the router starts.","start":1620.96,"end":1622.6599,"sentiment":"neutral","sentiment_score":0.04688496235758066},{"text":"Let me know once their router lights are back on and stable.","start":1623.1549,"end":1626.215,"sentiment":"neutral","sentiment_score":0.03466737223789096}],"sentiment":"neutral","sentiment_score":0.037721769767813385,"channel":0,"num_words":16,"start":1620.96,"end":1626.215},{"sentences":[{"text":"I'm not sure.","start":1628.175,"end":1629.155,"sentiment":"neutral","sentiment_score":-0.05582758535941442},{"text":"1415, sixteen, seventeen, 18, 19, 20, 21, 22, 23, 24, 25, twenty six, twenty seven, twenty eight, twenty nine, thirty.","start":1645.815,"end":1665.52,"sentiment":"neutral","sentiment_score":0.006799162086099386},{"text":"So at the moment, power light's blinking.","start":1676.165,"end":1678.665,"sentiment":"neutral","sentiment_score":-0.004322778832699571}],"sentiment":"neutral","sentiment_score":-0.002058632206171751,"channel":1,"num_words":30,"start":1628.175,"end":1678.665},{"sentences":[{"text":"Okay.","start":1683.145,"end":1683.645,"sentiment":"neutral","sentiment_score":0.024849019944667816}],"sentiment":"neutral","sentiment_score":0.024849019944667816,"channel":0,"num_words":1,"start":1683.145,"end":1683.645},{"sentences":[{"text":"Can I put you a few second hold?","start":1690.6101,"end":1693.67,"sentiment":"neutral","sentiment_score":0.020091678947210312},{"text":"I'm getting","start":1694.13,"end":1694.77,"sentiment":"neutral","sentiment_score":-0.0022623203694820404}],"sentiment":"neutral","sentiment_score":0.01562087908387184,"channel":1,"num_words":10,"start":1690.6101,"end":1694.77},{"sentences":[{"text":"Yeah.","start":1694.5,"end":1694.9,"sentiment":"neutral","sentiment_score":0.004084239713847637}],"sentiment":"neutral","sentiment_score":0.004084239713847637,"channel":0,"num_words":1,"start":1694.5,"end":1694.9},{"sentences":[{"text":"my","start":1694.77,"end":1695.0901,"sentiment":"neutral","sentiment_score":0.01378999650478363}],"sentiment":"neutral","sentiment_score":0.01378999650478363,"channel":1,"num_words":1,"start":1694.77,"end":1695.0901},{"sentences":[{"text":"Sure.","start":1694.9,"end":1695.4,"sentiment":"neutral","sentiment_score":0.01694769412279129}],"sentiment":"neutral","sentiment_score":0.01694769412279129,"channel":0,"num_words":1,"start":1694.9,"end":1695.4},{"sentences":[{"text":"employer numb...","start":1695.0901,"end":1695.9701,"sentiment":"neutral","sentiment_score":0.0049368878826498985},{"text":"Phone.","start":1695.9701,"end":1696.4701,"sentiment":"neutral","sentiment_score":0.01318347454071045}],"sentiment":"neutral","sentiment_score":0.007685750102003415,"channel":1,"num_words":3,"start":1695.0901,"end":1696.4701},{"sentences":[{"text":"Yeah.","start":1697.14,"end":1697.38,"sentiment":"neutral","sentiment_score":0.06144819036126137},{"text":"No worries.","start":1697.38,"end":1698.12,"sentiment":"neutral","sentiment_score":0.2177676409482956}],"sentiment":"neutral","sentiment_score":0.1656611574192842,"channel":0,"num_words":3,"start":1697.14,"end":1698.12},{"sentences":[{"text":"Thank you for your patience.","start":1733.835,"end":1735.295,"sentiment":"positive","sentiment_score":0.49382529854774476},{"text":"This is still blinking power button only.","start":1735.755,"end":1738.415,"sentiment":"neutral","sentiment_score":0.08219093403645925}],"sentiment":"neutral","sentiment_score":0.2537052525828282,"channel":1,"num_words":12,"start":1733.835,"end":1738.415},{"sentences":[{"text":"Okay.","start":1743.395,"end":1743.715,"sentiment":"neutral","sentiment_score":0.013637330383062364}],"sentiment":"neutral","sentiment_score":0.013637330383062364,"channel":0,"num_words":1,"start":1743.395,"end":1743.715},{"sentences":[{"text":"So","start":1743.57,"end":1743.8099,"sentiment":"neutral","sentiment_score":-0.006906889379024506}],"sentiment":"neutral","sentiment_score":-0.006906889379024506,"channel":1,"num_words":1,"start":1743.57,"end":1743.8099},{"sentences":[{"text":"Can","start":1743.715,"end":1744.035,"sentiment":"neutral","sentiment_score":-0.0198671817779541}],"sentiment":"neutral","sentiment_score":-0.0198671817779541,"channel":0,"num_words":1,"start":1743.715,"end":1744.035},{"sentences":[{"text":"you don't","start":1743.8099,"end":1744.21,"sentiment":"neutral","sentiment_score":-0.03723253682255745}],"sentiment":"neutral","sentiment_score":-0.03723253682255745,"channel":1,"num_words":2,"start":1743.8099,"end":1744.21},{"sentences":[{"text":"we try","start":1744.035,"end":1744.6951,"sentiment":"neutral","sentiment_score":-0.07155859470367432}],"sentiment":"neutral","sentiment_score":-0.07155859470367432,"channel":0,"num_words":2,"start":1744.035,"end":1744.6951},{"sentences":[{"text":"see any issue with you don't see any issue with my account in your system?","start":1744.21,"end":1750.3099,"sentiment":"neutral","sentiment_score":-0.08522739832599958}],"sentiment":"neutral","sentiment_score":-0.08522739832599958,"channel":1,"num_words":15,"start":1744.21,"end":1750.3099},{"sentences":[{"text":"Yeah.","start":1751.7001,"end":1752.1001,"sentiment":"neutral","sentiment_score":-0.022484732791781425},{"text":"Actually.","start":1752.1001,"end":1752.6001,"sentiment":"neutral","sentiment_score":-0.03031231090426445},{"text":"But","start":1753.2201,"end":1753.7201,"sentiment":"neutral","sentiment_score":-0.03476164489984512}],"sentiment":"neutral","sentiment_score":-0.029186229531963665,"channel":0,"num_words":3,"start":1751.7001,"end":1753.7201},{"sentences":[{"text":"But","start":1755.2151,"end":1755.535,"sentiment":"neutral","sentiment_score":-0.03827275335788727}],"sentiment":"neutral","sentiment_score":-0.03827275335788727,"channel":1,"num_words":1,"start":1755.2151,"end":1755.535},{"sentences":[{"text":"let's","start":1755.4601,"end":1755.8601,"sentiment":"neutral","sentiment_score":-0.021327629685401917}],"sentiment":"neutral","sentiment_score":-0.021327629685401917,"channel":0,"num_words":1,"start":1755.4601,"end":1755.8601},{"sentences":[{"text":"it's","start":1755.535,"end":1756.015,"sentiment":"neutral","sentiment_score":-0.02474726364016533}],"sentiment":"neutral","sentiment_score":-0.02474726364016533,"channel":1,"num_words":1,"start":1755.535,"end":1756.015},{"sentences":[{"text":"see.","start":1755.8601,"end":1756.3601,"sentiment":"neutral","sentiment_score":-0.017333129420876503}],"sentiment":"neutral","sentiment_score":-0.017333129420876503,"channel":0,"num_words":1,"start":1755.8601,"end":1756.3601},{"sentences":[{"text":"a message saying","start":1756.015,"end":1756.995,"sentiment":"neutral","sentiment_score":-0.045627400279045105}],"sentiment":"neutral","sentiment_score":-0.045627400279045105,"channel":1,"num_words":3,"start":1756.015,"end":1756.995},{"sentences":[{"text":"Maybe","start":1756.66,"end":1757.06,"sentiment":"neutral","sentiment_score":-0.09477663785219193}],"sentiment":"neutral","sentiment_score":-0.09477663785219193,"channel":0,"num_words":1,"start":1756.66,"end":1757.06},{"sentences":[{"text":"server","start":1757.055,"end":1757.555,"sentiment":"neutral","sentiment_score":-0.1117967963218689}],"sentiment":"neutral","sentiment_score":-0.1117967963218689,"channel":1,"num_words":1,"start":1757.055,"end":1757.555},{"sentences":[{"text":"it's","start":1757.06,"end":1757.56,"sentiment":"neutral","sentiment_score":-0.10840457677841188}],"sentiment":"neutral","sentiment_score":-0.10840457677841188,"channel":0,"num_words":1,"start":1757.06,"end":1757.56},{"sentences":[{"text":"issues from your remote something like","start":1757.615,"end":1760.3351,"sentiment":"neutral","sentiment_score":-0.11139178400238355}],"sentiment":"neutral","sentiment_score":-0.11139178400238355,"channel":1,"num_words":6,"start":1757.615,"end":1760.3351},{"sentences":[{"text":"yeah.","start":1760.145,"end":1760.645,"sentiment":"neutral","sentiment_score":-0.1017448678612709}],"sentiment":"neutral","sentiment_score":-0.1017448678612709,"channel":0,"num_words":1,"start":1760.145,"end":1760.645},{"sentences":[{"text":"that.","start":1760.3351,"end":1760.415,"sentiment":"neutral","sentiment_score":-0.12851482629776},{"text":"I don't know what that mean.","start":1760.415,"end":1761.795,"sentiment":"neutral","sentiment_score":-0.18066509813070297}],"sentiment":"neutral","sentiment_score":-0.1732150592974254,"channel":1,"num_words":7,"start":1760.3351,"end":1761.795},{"sentences":[{"text":"Yeah.","start":1762.3049,"end":1762.625,"sentiment":"neutral","sentiment_score":-0.08284403383731842},{"text":"Maybe it's it's an issue from the back end team.","start":1762.625,"end":1765.985,"sentiment":"neutral","sentiment_score":-0.13797152638435364},{"text":"That's why we cannot see it on our end.","start":1765.985,"end":1768.1649,"sentiment":"neutral","sentiment_score":-0.1154961238304774},{"text":"But I'll report it if ever this router did work as well.","start":1768.705,"end":1773.56,"sentiment":"neutral","sentiment_score":0.00596584239974618}],"sentiment":"neutral","sentiment_score":-0.07595107197994366,"channel":0,"num_words":32,"start":1762.3049,"end":1773.56},{"sentences":[{"text":"Yeah.","start":1778.4,"end":1778.88,"sentiment":"neutral","sentiment_score":-0.02055400423705578},{"text":"It wasn't the issue or any...","start":1778.88,"end":1780.82,"sentiment":"neutral","sentiment_score":-0.046973868583639465},{"text":"No.","start":1781.2,"end":1781.6799,"sentiment":"neutral","sentiment_score":-0.16869959235191345},{"text":"It's still blinking.","start":1781.6799,"end":1784.245,"sentiment":"neutral","sentiment_score":-0.19807871182759604},{"text":"I don't know what's wrong with the power.","start":1784.245,"end":1785.865,"sentiment":"neutral","sentiment_score":-0.267214123159647}],"sentiment":"neutral","sentiment_score":-0.16858136467635632,"channel":1,"num_words":19,"start":1778.4,"end":1785.865},{"sentences":[{"text":"Okay.","start":1788.1951,"end":1788.595,"sentiment":"neutral","sentiment_score":-0.05660426989197731},{"text":"Let's","start":1788.595,"end":1788.915,"sentiment":"neutral","sentiment_score":-0.03435450792312622}],"sentiment":"neutral","sentiment_score":-0.045479388907551765,"channel":0,"num_words":2,"start":1788.1951,"end":1788.915},{"sentences":[{"text":"It's","start":1788.885,"end":1788.965,"sentiment":"neutral","sentiment_score":-0.030732808634638783}],"sentiment":"neutral","sentiment_score":-0.030732808634638783,"channel":1,"num_words":1,"start":1788.885,"end":1788.965},{"sentences":[{"text":"just","start":1788.915,"end":1789.3151,"sentiment":"neutral","sentiment_score":-0.03185303136706352}],"sentiment":"neutral","sentiment_score":-0.03185303136706352,"channel":0,"num_words":1,"start":1788.915,"end":1789.3151},{"sentences":[{"text":"still power,","start":1788.965,"end":1789.525,"sentiment":"neutral","sentiment_score":-0.028811040334403515}],"sentiment":"neutral","sentiment_score":-0.028811040334403515,"channel":1,"num_words":2,"start":1788.965,"end":1789.525},{"sentences":[{"text":"wait","start":1789.3151,"end":1789.555,"sentiment":"neutral","sentiment_score":-0.035472624003887177}],"sentiment":"neutral","sentiment_score":-0.035472624003887177,"channel":0,"num_words":1,"start":1789.3151,"end":1789.555},{"sentences":[{"text":"but...","start":1789.525,"end":1790.025,"sentiment":"neutral","sentiment_score":-0.046820081770420074}],"sentiment":"neutral","sentiment_score":-0.046820081770420074,"channel":1,"num_words":1,"start":1789.525,"end":1790.025},{"sentences":[{"text":"for it.","start":1789.555,"end":1790.215,"sentiment":"neutral","sentiment_score":-0.05045819841325283}],"sentiment":"neutral","sentiment_score":-0.05045819841325283,"channel":0,"num_words":2,"start":1789.555,"end":1790.215},{"sentences":[{"text":"Yeah.","start":1791.205,"end":1791.705,"sentiment":"neutral","sentiment_score":-0.04637712240219116},{"text":"Only power light is blinking.","start":1793.205,"end":1795.0651,"sentiment":"neutral","sentiment_score":-0.06645033806562424},{"text":"Other light is still.","start":1796.165,"end":1797.465,"sentiment":"neutral","sentiment_score":-0.07012286223471165},{"text":"Interesting.","start":1822.505,"end":1823.005,"sentiment":"neutral","sentiment_score":-0.08118739724159241},{"text":"Wasn't take so long.","start":1823.225,"end":1824.845,"sentiment":"neutral","sentiment_score":-0.1671881340444088}],"sentiment":"neutral","sentiment_score":-0.09393734633922576,"channel":1,"num_words":15,"start":1791.205,"end":1824.845},{"sentences":[{"text":"But it's taking long.","start":1825.08,"end":1827.1,"sentiment":"neutral","sentiment_score":-0.22146152332425117},{"text":"It's taking long.","start":1876.9651,"end":1877.925,"sentiment":"neutral","sentiment_score":-0.18844767908255258},{"text":"I see.","start":1877.925,"end":1878.485,"sentiment":"neutral","sentiment_score":-0.06430998258292675},{"text":"It's power light only blinking.","start":1878.485,"end":1880.505,"sentiment":"neutral","sentiment_score":-0.06881855577230453},{"text":"No.","start":1882.245,"end":1882.5651,"sentiment":"neutral","sentiment_score":-0.13572682440280914}],"sentiment":"neutral","sentiment_score":-0.13730857993165652,"channel":1,"num_words":15,"start":1825.08,"end":1882.5651},{"sentences":[{"text":"The light hasn't turned on.","start":1882.5651,"end":1884.1051,"sentiment":"neutral","sentiment_score":-0.15488336086273194},{"text":"Oh, I don't know what's wrong.","start":1953.6349,"end":1955.075,"sentiment":"neutral","sentiment_score":-0.15644832203785577},{"text":"It's still the power light blinking.","start":1955.075,"end":1957.095,"sentiment":"neutral","sentiment_score":-0.11870251720150311},{"text":"Can I turn off the router and turn on?","start":1957.315,"end":1959.2549,"sentiment":"neutral","sentiment_score":-0.060562486863798566}],"sentiment":"neutral","sentiment_score":-0.11424554698169231,"channel":1,"num_words":26,"start":1882.5651,"end":1959.2549},{"sentences":[{"text":"Yeah.","start":1959.84,"end":1960.34,"sentiment":"neutral","sentiment_score":-0.02958587557077408},{"text":"Can we try it?","start":1960.48,"end":1961.62,"sentiment":"neutral","sentiment_score":-0.029003161936998367}],"sentiment":"neutral","sentiment_score":-0.02911970466375351,"channel":0,"num_words":5,"start":1959.84,"end":1961.62},{"sentences":[{"text":"Wasn't happened before.","start":1963.315,"end":1964.355,"sentiment":"neutral","sentiment_score":-0.09780679643154144},{"text":"It's supposed to be quicker.","start":1964.355,"end":1965.735,"sentiment":"neutral","sentiment_score":-0.054240071773529054},{"text":"Yeah.","start":2075.755,"end":2075.9949,"sentiment":"neutral","sentiment_score":-0.013972094282507896},{"text":"It's turned on all the light here now.","start":2075.9949,"end":2079.04,"sentiment":"neutral","sentiment_score":-0.00737000023946166}],"sentiment":"neutral","sentiment_score":-0.0375031084917924,"channel":1,"num_words":17,"start":1963.315,"end":2079.04},{"sentences":[{"text":"Okay.","start":2082.055,"end":2082.555,"sentiment":"neutral","sentiment_score":0.021510833874344822},{"text":"Let's try to connect the router now.","start":2082.615,"end":2085.195,"sentiment":"neutral","sentiment_score":0.029615731643778936}],"sentiment":"neutral","sentiment_score":0.028602619422599673,"channel":0,"num_words":8,"start":2082.055,"end":2085.195},{"sentences":[{"text":"So you see all these 80.","start":2088.86,"end":2090.54,"sentiment":"neutral","sentiment_score":0.022863968120266993},{"text":"Yeah.","start":2090.54,"end":2091.04,"sentiment":"neutral","sentiment_score":0.021138321608304977},{"text":"Okay.","start":2101.9248,"end":2102.325,"sentiment":"neutral","sentiment_score":0.027131646871566772},{"text":"It's connected now.","start":2102.325,"end":2103.2048,"sentiment":"neutral","sentiment_score":0.031160540257891018},{"text":"So I do...","start":2103.2048,"end":2103.6848,"sentiment":"neutral","sentiment_score":-0.0018079740305741632}],"sentiment":"neutral","sentiment_score":0.019536533991673162,"channel":1,"num_words":14,"start":2088.86,"end":2103.6848},{"sentences":[{"text":"I need to open the browser.","start":2103.6848,"end":2105.305,"sentiment":"neutral","sentiment_score":-0.01438076545794805}],"sentiment":"neutral","sentiment_score":-0.01438076545794805,"channel":1,"num_words":6,"start":2103.6848,"end":2105.305},{"sentences":[{"text":"Yeah.","start":2106.715,"end":2107.215,"sentiment":"neutral","sentiment_score":-0.0011735893785953522},{"text":"Let's try to log in to the router's interface.","start":2107.595,"end":2110.175,"sentiment":"neutral","sentiment_score":0.00494909403561097}],"sentiment":"neutral","sentiment_score":0.004336825694190338,"channel":0,"num_words":10,"start":2106.715,"end":2110.175},{"sentences":[{"text":"So what's the two one nine two?","start":2111.4202,"end":2114.8801,"sentiment":"neutral","sentiment_score":-0.02137755256678377},{"text":"Let's see here.","start":2116.94,"end":2117.9202,"sentiment":"neutral","sentiment_score":-0.0206081618865331}],"sentiment":"neutral","sentiment_score":-0.021146735362708568,"channel":1,"num_words":10,"start":2111.4202,"end":2117.9202},{"sentences":[{"text":"I think it's the HTTP, the factory default setting.","start":2123.475,"end":2129.975,"sentiment":"neutral","sentiment_score":-0.09620346791214412}],"sentiment":"neutral","sentiment_score":-0.09620346791214412,"channel":0,"num_words":9,"start":2123.475,"end":2129.975},{"sentences":[{"text":"It's wrong.","start":2132.115,"end":2132.147,"sentiment":"neutral","sentiment_score":-0.14713385701179504},{"text":"It's s t t p.","start":2132.147,"end":2133.335,"sentiment":"neutral","sentiment_score":-0.08510959297418594}],"sentiment":"neutral","sentiment_score":-0.10283081127064568,"channel":1,"num_words":7,"start":2132.115,"end":2133.335},{"sentences":[{"text":"Yeah.","start":2134.435,"end":2134.935,"sentiment":"neutral","sentiment_score":-0.03850488364696503},{"text":"Below the ASUS brand.","start":2136.3552,"end":2138.7898,"sentiment":"neutral","sentiment_score":-0.027483443496748805}],"sentiment":"neutral","sentiment_score":-0.02968773152679205,"channel":0,"num_words":5,"start":2134.435,"end":2138.7898},{"sentences":[{"text":"Okay.","start":2140.8699,"end":2141.3699,"sentiment":"neutral","sentiment_score":-0.013574731536209583},{"text":"S t t p and then double slash.","start":2141.75,"end":2145.45,"sentiment":"neutral","sentiment_score":-0.017504332470707595},{"text":"Yeah.","start":2149.035,"end":2149.535,"sentiment":"neutral","sentiment_score":0.012754350900650024},{"text":"Appear.","start":2152.7148,"end":2153.2148,"sentiment":"neutral","sentiment_score":0.02522682398557663},{"text":"So I received...","start":2153.915,"end":2154.815,"sentiment":"neutral","sentiment_score":0.011056702894469103}],"sentiment":"neutral","sentiment_score":-0.005889864838016885,"channel":1,"num_words":14,"start":2140.8699,"end":2154.815},{"sentences":[{"text":"Welcome to RTTP SP router.","start":2155.515,"end":2158.015,"sentiment":"neutral","sentiment_score":0.15273043811321257},{"text":"Create a new network and advance it.","start":2158.155,"end":2160.155,"sentiment":"neutral","sentiment_score":0.12889393312590464},{"text":"Create a new network.","start":2160.155,"end":2161.2148,"sentiment":"neutral","sentiment_score":0.07109297998249531}],"sentiment":"neutral","sentiment_score":0.12189260264858603,"channel":1,"num_words":16,"start":2155.515,"end":2161.2148},{"sentences":[{"text":"Yeah.","start":2162.105,"end":2162.605,"sentiment":"neutral","sentiment_score":0.024549191817641255},{"text":"Mhmm.","start":2162.745,"end":2163.245,"sentiment":"neutral","sentiment_score":0.02333663590252399}],"sentiment":"neutral","sentiment_score":0.023942913860082623,"channel":0,"num_words":2,"start":2162.105,"end":2163.245},{"sentences":[{"text":"Create a new network.","start":2164.9802,"end":2166.2002,"sentiment":"neutral","sentiment_score":0.019334380980581045},{"text":"Then after...","start":2166.34,"end":2167.2402,"sentiment":"neutral","sentiment_score":0.013463585171848536},{"text":"So let's start to detection.","start":2174.5,"end":2175.8801,"sentiment":"neutral","sentiment_score":0.08140358477830886},{"text":"It's buffering now.","start":2177.235,"end":2179.495,"sentiment":"neutral","sentiment_score":0.2502017617225647},{"text":"I have awesome here.","start":2185.875,"end":2187.155,"sentiment":"positive","sentiment_score":0.7732342481613159}],"sentiment":"neutral","sentiment_score":0.24193471644280684,"channel":1,"num_words":18,"start":2164.9802,"end":2187.155},{"sentences":[{"text":"Internet start to detect your connection type auto detection, which is buffering, rounding.","start":2187.155,"end":2193.84,"sentiment":"positive","sentiment_score":0.4040492039460402}],"sentiment":"positive","sentiment_score":0.4040492039460402,"channel":1,"num_words":13,"start":2187.155,"end":2193.84},{"sentences":[{"text":"Mhmm.","start":2194.45,"end":2194.95,"sentiment":"neutral","sentiment_score":0.1571211814880371}],"sentiment":"neutral","sentiment_score":0.1571211814880371,"channel":0,"num_words":1,"start":2194.45,"end":2194.95},{"sentences":[{"text":"Yeah.","start":2194.46,"end":2194.7,"sentiment":"neutral","sentiment_score":0.2252468764781952},{"text":"I got it.","start":2194.7,"end":2195.6,"sentiment":"neutral","sentiment_score":0.24627418319384256}],"sentiment":"neutral","sentiment_score":0.24101735651493073,"channel":1,"num_words":4,"start":2194.46,"end":2195.6},{"sentences":[{"text":"Okay.","start":2196.21,"end":2196.71,"sentiment":"neutral","sentiment_score":0.25838905572891235}],"sentiment":"neutral","sentiment_score":0.25838905572891235,"channel":0,"num_words":1,"start":2196.21,"end":2196.71},{"sentences":[{"text":"So I'll send it to your picture.","start":2197.66,"end":2199.36,"sentiment":"neutral","sentiment_score":0.2933937566620963},{"text":"It's gonna be easy","start":2199.5,"end":2200.7,"sentiment":"positive","sentiment_score":0.4784299284219742}],"sentiment":"positive","sentiment_score":0.3606796373020519,"channel":1,"num_words":11,"start":2197.66,"end":2200.7},{"sentences":[{"text":"Sure.","start":2200.53,"end":2201.03,"sentiment":"neutral","sentiment_score":0.2872988283634186}],"sentiment":"neutral","sentiment_score":0.2872988283634186,"channel":0,"num_words":1,"start":2200.53,"end":2201.03},{"sentences":[{"text":"for for me as well.","start":2200.7,"end":2202.24,"sentiment":"neutral","sentiment_score":0.2218457579612732},{"text":"Sorry.","start":2202.3,"end":2202.54,"sentiment":"neutral","sentiment_score":-0.20345205068588257},{"text":"I'm taking longer.","start":2202.54,"end":2203.5,"sentiment":"negative","sentiment_score":-0.3630247215429942},{"text":"I don't know what's wrong with this Internet.","start":2203.5,"end":2205.26,"sentiment":"neutral","sentiment_score":-0.29395169019699097},{"text":"All of a sudden, it","start":2205.26,"end":2206.06,"sentiment":"neutral","sentiment_score":-0.10289746299386024}],"sentiment":"neutral","sentiment_score":-0.1386090119115331,"channel":1,"num_words":22,"start":2200.7,"end":2206.06},{"sentences":[{"text":"Yeah.","start":2205.945,"end":2206.445,"sentiment":"neutral","sentiment_score":0.027690833434462547}],"sentiment":"neutral","sentiment_score":0.027690833434462547,"channel":0,"num_words":1,"start":2205.945,"end":2206.445},{"sentences":[{"text":"was working","start":2206.06,"end":2206.785,"sentiment":"neutral","sentiment_score":0.08722805231809616}],"sentiment":"neutral","sentiment_score":0.08722805231809616,"channel":1,"num_words":2,"start":2206.06,"end":2206.785},{"sentences":[{"text":"No worries.","start":2206.585,"end":2207.405,"sentiment":"neutral","sentiment_score":0.11073407530784606}],"sentiment":"neutral","sentiment_score":0.11073407530784606,"channel":0,"num_words":2,"start":2206.585,"end":2207.405},{"sentences":[{"text":"perfectly.","start":2207.025,"end":2207.525,"sentiment":"neutral","sentiment_score":0.22589676082134247}],"sentiment":"neutral","sentiment_score":0.22589676082134247,"channel":1,"num_words":1,"start":2207.025,"end":2207.525},{"sentences":[{"text":"Yeah.","start":2208.585,"end":2208.8252,"sentiment":"neutral","sentiment_score":0.18395152688026428},{"text":"I'm here","start":2208.8252,"end":2209.225,"sentiment":"neutral","sentiment_score":0.2534200921654701}],"sentiment":"neutral","sentiment_score":0.23026390373706818,"channel":0,"num_words":3,"start":2208.585,"end":2209.225},{"sentences":[{"text":"Thank","start":2209.105,"end":2209.4248,"sentiment":"positive","sentiment_score":0.4631679058074951}],"sentiment":"positive","sentiment_score":0.4631679058074951,"channel":1,"num_words":1,"start":2209.105,"end":2209.4248},{"sentences":[{"text":"to","start":2209.225,"end":2209.5452,"sentiment":"positive","sentiment_score":0.5141746401786804}],"sentiment":"positive","sentiment_score":0.5141746401786804,"channel":0,"num_words":1,"start":2209.225,"end":2209.5452},{"sentences":[{"text":"you","start":2209.4248,"end":2209.585,"sentiment":"positive","sentiment_score":0.5253713726997375}],"sentiment":"positive","sentiment_score":0.5253713726997375,"channel":1,"num_words":1,"start":2209.4248,"end":2209.585},{"sentences":[{"text":"assist","start":2209.5452,"end":2209.865,"sentiment":"positive","sentiment_score":0.5177070498466492}],"sentiment":"positive","sentiment_score":0.5177070498466492,"channel":0,"num_words":1,"start":2209.5452,"end":2209.865},{"sentences":[{"text":"for your...","start":2209.585,"end":2210.2449,"sentiment":"positive","sentiment_score":0.5453392863273621}],"sentiment":"positive","sentiment_score":0.5453392863273621,"channel":1,"num_words":2,"start":2209.585,"end":2210.2449},{"sentences":[{"text":"you.","start":2209.865,"end":2210.365,"sentiment":"positive","sentiment_score":0.4693790674209595}],"sentiment":"positive","sentiment_score":0.4693790674209595,"channel":0,"num_words":1,"start":2209.865,"end":2210.365},{"sentences":[{"text":"Yeah.","start":2211.1848,"end":2211.4248,"sentiment":"neutral","sentiment_score":0.28928542137145996},{"text":"Thank you for your patience.","start":2211.4248,"end":2212.865,"sentiment":"positive","sentiment_score":0.39953467845916746},{"text":"Yeah.","start":2212.865,"end":2213.1848,"sentiment":"neutral","sentiment_score":0.13949847221374512},{"text":"Can we please check WhatsApp?","start":2213.1848,"end":2215.605,"sentiment":"neutral","sentiment_score":0.08384366631507874}],"sentiment":"neutral","sentiment_score":0.23713963478803635,"channel":1,"num_words":12,"start":2211.1848,"end":2215.605},{"sentences":[{"text":"Okay.","start":2215.625,"end":2216.125,"sentiment":"neutral","sentiment_score":0.044954076409339905},{"text":"Can we click PPPOE?","start":2217.705,"end":2219.405,"sentiment":"neutral","sentiment_score":0.04397400002926588}],"sentiment":"neutral","sentiment_score":0.04417001530528068,"channel":0,"num_words":5,"start":2215.625,"end":2219.405},{"sentences":[{"text":"So after creating, it says username and password.","start":2222.97,"end":2226.33,"sentiment":"neutral","sentiment_score":0.02213436784222722},{"text":"Same username and password.","start":2226.33,"end":2227.61,"sentiment":"neutral","sentiment_score":0.04021358862519264},{"text":"Right?","start":2227.61,"end":2228.09,"sentiment":"neutral","sentiment_score":0.04850857332348823},{"text":"Alright.","start":2228.09,"end":2228.59,"sentiment":"neutral","sentiment_score":0.08151017874479294}],"sentiment":"neutral","sentiment_score":0.033424860664776394,"channel":1,"num_words":14,"start":2222.97,"end":2228.59},{"sentences":[{"text":"Yeah.","start":2228.6501,"end":2229.1501,"sentiment":"neutral","sentiment_score":0.08452019095420837},{"text":"Correct.","start":2229.21,"end":2229.71,"sentiment":"neutral","sentiment_score":0.08941448479890823}],"sentiment":"neutral","sentiment_score":0.0869673378765583,"channel":0,"num_words":2,"start":2228.6501,"end":2229.71},{"sentences":[{"text":"So 1171@arate8irtel..1171atthe.airda.net.au.","start":2234.345,"end":2252.52,"sentiment":"neutral","sentiment_score":0.05229489132761955},{"text":"First two, I have one two three zero one one seven one.","start":2252.52,"end":2266.3152,"sentiment":"neutral","sentiment_score":0.04144275685151418},{"text":"I'll reset the password.","start":2266.935,"end":2268.475,"sentiment":"neutral","sentiment_score":0.04618800152093172},{"text":"12301171.","start":2270.935,"end":2274.2952,"sentiment":"neutral","sentiment_score":0.03093644604086876},{"text":"Yep.","start":2274.2952,"end":2274.63,"sentiment":"neutral","sentiment_score":0.04641580581665039}],"sentiment":"neutral","sentiment_score":0.04320035614073277,"channel":1,"num_words":20,"start":2234.345,"end":2274.63},{"sentences":[{"text":"And after the next...","start":2274.63,"end":2283.19,"sentiment":"neutral","sentiment_score":0.011204434558749199},{"text":"And then it's saying assign your network SSID means the Wi Fi name.","start":2283.19,"end":2290.105,"sentiment":"neutral","sentiment_score":0.010125087001002751}],"sentiment":"neutral","sentiment_score":0.01037905113223721,"channel":1,"num_words":17,"start":2274.63,"end":2290.105},{"sentences":[{"text":"Yeah.","start":2291.095,"end":2291.5752,"sentiment":"neutral","sentiment_score":0.01111610047519207},{"text":"That's the Wi Fi number.","start":2291.5752,"end":2292.955,"sentiment":"neutral","sentiment_score":0.007773037906736136},{"text":"Can we skip that one for now?","start":2293.0151,"end":2295.595,"sentiment":"neutral","sentiment_score":-0.01775486847119672}],"sentiment":"neutral","sentiment_score":-0.005715599176115715,"channel":0,"num_words":13,"start":2291.095,"end":2295.595},{"sentences":[{"text":"Okay.","start":2297.285,"end":2297.785,"sentiment":"neutral","sentiment_score":0.003020843490958214}],"sentiment":"neutral","sentiment_score":0.003020843490958214,"channel":1,"num_words":1,"start":2297.285,"end":2297.785},{"sentences":[{"text":"Okay.","start":2298.5352,"end":2299.0352,"sentiment":"neutral","sentiment_score":0.010285249911248684}],"sentiment":"neutral","sentiment_score":0.010285249911248684,"channel":0,"num_words":1,"start":2298.5352,"end":2299.0352},{"sentences":[{"text":"It says need to press.","start":2300.645,"end":2304.22,"sentiment":"neutral","sentiment_score":0.006867887824773789},{"text":"But I'll","start":2307.48,"end":2308.1199,"sentiment":"neutral","sentiment_score":0.0032494727056473494}],"sentiment":"neutral","sentiment_score":0.005834054933594806,"channel":1,"num_words":7,"start":2300.645,"end":2308.1199},{"sentences":[{"text":"You need","start":2307.81,"end":2308.21,"sentiment":"neutral","sentiment_score":0.0042860303074121475}],"sentiment":"neutral","sentiment_score":0.0042860303074121475,"channel":0,"num_words":2,"start":2307.81,"end":2308.21},{"sentences":[{"text":"quickly","start":2308.1199,"end":2308.52,"sentiment":"neutral","sentiment_score":0.02475360408425331}],"sentiment":"neutral","sentiment_score":0.02475360408425331,"channel":1,"num_words":1,"start":2308.1199,"end":2308.52},{"sentences":[{"text":"to change","start":2308.21,"end":2308.77,"sentiment":"neutral","sentiment_score":0.01262197457253933}],"sentiment":"neutral","sentiment_score":0.01262197457253933,"channel":0,"num_words":2,"start":2308.21,"end":2308.77},{"sentences":[{"text":"write it","start":2308.52,"end":2308.8398,"sentiment":"neutral","sentiment_score":0.008506640791893005}],"sentiment":"neutral","sentiment_score":0.008506640791893005,"channel":1,"num_words":2,"start":2308.52,"end":2308.8398},{"sentences":[{"text":"the","start":2308.77,"end":2308.93,"sentiment":"neutral","sentiment_score":-0.0019389726221561432}],"sentiment":"neutral","sentiment_score":-0.0019389726221561432,"channel":0,"num_words":1,"start":2308.77,"end":2308.93},{"sentences":[{"text":"down","start":2308.8398,"end":2309.0,"sentiment":"neutral","sentiment_score":0.02459469810128212}],"sentiment":"neutral","sentiment_score":0.02459469810128212,"channel":1,"num_words":1,"start":2308.8398,"end":2309.0},{"sentences":[{"text":"name?","start":2308.93,"end":2309.43,"sentiment":"neutral","sentiment_score":0.00006669387221336365}],"sentiment":"neutral","sentiment_score":0.00006669387221336365,"channel":0,"num_words":1,"start":2308.93,"end":2309.43},{"sentences":[{"text":"then.","start":2309.0,"end":2309.5,"sentiment":"neutral","sentiment_score":0.014991963282227516},{"text":"And what I'll do, and I'll put the password...","start":2311.1602,"end":2315.74,"sentiment":"neutral","sentiment_score":0.041601888835430145},{"text":"Wi Fi password.","start":2315.8,"end":2316.7,"sentiment":"neutral","sentiment_score":0.059721299757560097}],"sentiment":"neutral","sentiment_score":0.043736374005675316,"channel":1,"num_words":13,"start":2309.0,"end":2316.7},{"sentences":[{"text":"Okay.","start":2318.21,"end":2318.71,"sentiment":"neutral","sentiment_score":0.11670122295618056},{"text":"Just","start":2319.425,"end":2319.925,"sentiment":"neutral","sentiment_score":0.11736752092838287}],"sentiment":"neutral","sentiment_score":0.11703437194228172,"channel":0,"num_words":2,"start":2318.21,"end":2319.925},{"sentences":[{"text":"Won't","start":2319.665,"end":2320.165,"sentiment":"neutral","sentiment_score":0.1218661516904831}],"sentiment":"neutral","sentiment_score":0.1218661516904831,"channel":1,"num_words":1,"start":2319.665,"end":2320.165},{"sentences":[{"text":"make sure to","start":2320.305,"end":2321.365,"sentiment":"neutral","sentiment_score":0.10648924112319946}],"sentiment":"neutral","sentiment_score":0.10648924112319946,"channel":0,"num_words":3,"start":2320.305,"end":2321.365},{"sentences":[{"text":"be","start":2321.6384,"end":2322.1384,"sentiment":"neutral","sentiment_score":0.10362623631954192}],"sentiment":"neutral","sentiment_score":0.10362623631954192,"channel":1,"num_words":1,"start":2321.6384,"end":2322.1384},{"sentences":[{"text":"remember that one for","start":2322.545,"end":2323.905,"sentiment":"neutral","sentiment_score":0.12160857580602169}],"sentiment":"neutral","sentiment_score":0.12160857580602169,"channel":0,"num_words":4,"start":2322.545,"end":2323.905},{"sentences":[{"text":"long.","start":2323.6116,"end":2324.1116,"sentiment":"neutral","sentiment_score":0.14016354084014893}],"sentiment":"neutral","sentiment_score":0.14016354084014893,"channel":1,"num_words":1,"start":2323.6116,"end":2324.1116},{"sentences":[{"text":"future use.","start":2323.905,"end":2324.805,"sentiment":"neutral","sentiment_score":0.11041440069675446}],"sentiment":"neutral","sentiment_score":0.11041440069675446,"channel":0,"num_words":2,"start":2323.905,"end":2324.805},{"sentences":[{"text":"Yeah.","start":2325.585,"end":2325.905,"sentiment":"neutral","sentiment_score":0.0943695455789566},{"text":"Sure.","start":2325.905,"end":2326.385,"sentiment":"neutral","sentiment_score":0.09641581773757936},{"text":"Sure.","start":2326.385,"end":2326.885,"sentiment":"neutral","sentiment_score":0.07602483779191971}],"sentiment":"neutral","sentiment_score":0.08893673370281856,"channel":1,"num_words":3,"start":2325.585,"end":2326.885},{"sentences":[{"text":"Yeah.","start":2327.345,"end":2327.845,"sentiment":"neutral","sentiment_score":0.0538184717297554},{"text":"Or just enter the current one.","start":2330.705,"end":2335.3,"sentiment":"neutral","sentiment_score":0.039780775705973305},{"text":"You can just see it...","start":2335.3,"end":2337.0,"sentiment":"neutral","sentiment_score":0.03915965147316456}],"sentiment":"neutral","sentiment_score":0.040691781944284834,"channel":0,"num_words":12,"start":2327.345,"end":2337.0},{"sentences":[{"text":"Yeah.","start":2336.77,"end":2337.09,"sentiment":"neutral","sentiment_score":0.026577917858958244},{"text":"I","start":2337.09,"end":2337.25,"sentiment":"neutral","sentiment_score":0.01820344291627407}],"sentiment":"neutral","sentiment_score":0.022390680387616158,"channel":1,"num_words":2,"start":2336.77,"end":2337.25},{"sentences":[{"text":"Copy","start":2337.1401,"end":2337.46,"sentiment":"neutral","sentiment_score":0.019879013299942017}],"sentiment":"neutral","sentiment_score":0.019879013299942017,"channel":0,"num_words":1,"start":2337.1401,"end":2337.46},{"sentences":[{"text":"said","start":2337.25,"end":2337.75,"sentiment":"neutral","sentiment_score":0.02024916745722294}],"sentiment":"neutral","sentiment_score":0.02024916745722294,"channel":1,"num_words":1,"start":2337.25,"end":2337.75},{"sentences":[{"text":"paste it.","start":2337.46,"end":2338.1,"sentiment":"neutral","sentiment_score":0.0278435992076993}],"sentiment":"neutral","sentiment_score":0.0278435992076993,"channel":0,"num_words":2,"start":2337.46,"end":2338.1},{"sentences":[{"text":"it's","start":2338.05,"end":2338.1301,"sentiment":"neutral","sentiment_score":0.02674315683543682}],"sentiment":"neutral","sentiment_score":0.02674315683543682,"channel":1,"num_words":1,"start":2338.05,"end":2338.1301},{"sentences":[{"text":"Yeah.","start":2338.1,"end":2338.6,"sentiment":"neutral","sentiment_score":0.028407130390405655}],"sentiment":"neutral","sentiment_score":0.028407130390405655,"channel":0,"num_words":1,"start":2338.1,"end":2338.6},{"sentences":[{"text":"the same one here.","start":2338.1301,"end":2339.41,"sentiment":"neutral","sentiment_score":0.01967232394963503},{"text":"So it says router logging name.","start":2339.41,"end":2341.51,"sentiment":"neutral","sentiment_score":0.008626008251061043}],"sentiment":"neutral","sentiment_score":0.013044534530490638,"channel":1,"num_words":10,"start":2338.1301,"end":2341.51},{"sentences":[{"text":"Mhmm.","start":2343.22,"end":2343.72,"sentiment":"neutral","sentiment_score":0.01316571980714798}],"sentiment":"neutral","sentiment_score":0.01316571980714798,"channel":0,"num_words":1,"start":2343.22,"end":2343.72},{"sentences":[{"text":"So what I need to put here?","start":2343.57,"end":2346.07,"sentiment":"neutral","sentiment_score":0.008404538168438844}],"sentiment":"neutral","sentiment_score":0.008404538168438844,"channel":1,"num_words":7,"start":2343.57,"end":2346.07},{"sentences":[{"text":"Username","start":2347.4749,"end":2347.9749,"sentiment":"neutral","sentiment_score":0.010668533854186537}],"sentiment":"neutral","sentiment_score":0.010668533854186537,"channel":0,"num_words":1,"start":2347.4749,"end":2347.9749},{"sentences":[{"text":"Yeah.","start":2350.035,"end":2350.535,"sentiment":"neutral","sentiment_score":0.007287571206688881}],"sentiment":"neutral","sentiment_score":0.007287571206688881,"channel":1,"num_words":1,"start":2350.035,"end":2350.535},{"sentences":[{"text":"or Wi Fi name?","start":2350.275,"end":2351.7349,"sentiment":"neutral","sentiment_score":0.010600800160318613}],"sentiment":"neutral","sentiment_score":0.010600800160318613,"channel":0,"num_words":4,"start":2350.275,"end":2351.7349},{"sentences":[{"text":"The Wi Fi name I did, and after pressing next, it came like this.","start":2352.275,"end":2356.595,"sentiment":"neutral","sentiment_score":0.004035859368741512},{"text":"Let me send you the picture.","start":2356.595,"end":2358.135,"sentiment":"neutral","sentiment_score":0.02604034325728814}],"sentiment":"neutral","sentiment_score":0.0106372045353055,"channel":1,"num_words":20,"start":2352.275,"end":2358.135},{"sentences":[{"text":"Can you skip it or no?","start":2359.25,"end":2361.51,"sentiment":"neutral","sentiment_score":-0.024888532236218452}],"sentiment":"neutral","sentiment_score":-0.024888532236218452,"channel":0,"num_words":6,"start":2359.25,"end":2361.51},{"sentences":[{"text":"There is no escape option.","start":2363.3599,"end":2364.9,"sentiment":"neutral","sentiment_score":-0.1403073787689209},{"text":"So what I'll","start":2366.0,"end":2366.48,"sentiment":"neutral","sentiment_score":-0.0539277046918869}],"sentiment":"neutral","sentiment_score":-0.10791500099003315,"channel":1,"num_words":8,"start":2363.3599,"end":2366.48},{"sentences":[{"text":"Mhmm.","start":2366.29,"end":2366.45,"sentiment":"neutral","sentiment_score":-0.022741081193089485},{"text":"Okay.","start":2366.45,"end":2366.95,"sentiment":"neutral","sentiment_score":-0.031478118151426315}],"sentiment":"neutral","sentiment_score":-0.0271095996722579,"channel":0,"num_words":2,"start":2366.29,"end":2366.95},{"sentences":[{"text":"do, I'll put it out the name of something like admin or something like that.","start":2366.48,"end":2370.3398,"sentiment":"neutral","sentiment_score":0.01595790758728981},{"text":"Username or","start":2370.88,"end":2372.0198,"sentiment":"neutral","sentiment_score":0.007570383604615927}],"sentiment":"neutral","sentiment_score":0.014971140059916413,"channel":1,"num_words":17,"start":2366.48,"end":2372.0198},{"sentences":[{"text":"Let me check.","start":2374.4949,"end":2375.535,"sentiment":"neutral","sentiment_score":0.012154302249352137},{"text":"Router login name.","start":2375.535,"end":2376.9949,"sentiment":"neutral","sentiment_score":0.01144023643185695},{"text":"Okay.","start":2386.11,"end":2386.61,"sentiment":"neutral","sentiment_score":0.01945200189948082},{"text":"Can you create one?","start":2386.83,"end":2388.85,"sentiment":"neutral","sentiment_score":0.016712944954633713},{"text":"That that...","start":2389.55,"end":2390.27,"sentiment":"neutral","sentiment_score":0.010814567096531391}],"sentiment":"neutral","sentiment_score":0.013747425534977363,"channel":0,"num_words":13,"start":2374.4949,"end":2390.27},{"sentences":[{"text":"This is for the router's interface,","start":2390.27,"end":2392.05,"sentiment":"neutral","sentiment_score":0.023523886688053608}],"sentiment":"neutral","sentiment_score":0.023523886688053608,"channel":0,"num_words":6,"start":2390.27,"end":2392.05},{"sentences":[{"text":"Yeah.","start":2393.0,"end":2393.32,"sentiment":"neutral","sentiment_score":0.03531380742788315}],"sentiment":"neutral","sentiment_score":0.03531380742788315,"channel":1,"num_words":1,"start":2393.0,"end":2393.32},{"sentences":[{"text":"like,","start":2393.23,"end":2393.73,"sentiment":"neutral","sentiment_score":0.019154299050569534}],"sentiment":"neutral","sentiment_score":0.019154299050569534,"channel":0,"num_words":1,"start":2393.23,"end":2393.73},{"sentences":[{"text":"Yeah.","start":2393.32,"end":2393.56,"sentiment":"neutral","sentiment_score":0.030383065342903137},{"text":"Yeah.","start":2393.56,"end":2393.8,"sentiment":"neutral","sentiment_score":0.018510736525058743}],"sentiment":"neutral","sentiment_score":0.024446900933980942,"channel":1,"num_words":2,"start":2393.32,"end":2393.8},{"sentences":[{"text":"when","start":2393.79,"end":2393.95,"sentiment":"neutral","sentiment_score":0.004935615696012974}],"sentiment":"neutral","sentiment_score":0.004935615696012974,"channel":0,"num_words":1,"start":2393.79,"end":2393.95},{"sentences":[{"text":"So","start":2393.8,"end":2394.04,"sentiment":"neutral","sentiment_score":-0.0009815050289034843}],"sentiment":"neutral","sentiment_score":-0.0009815050289034843,"channel":1,"num_words":1,"start":2393.8,"end":2394.04},{"sentences":[{"text":"we","start":2393.95,"end":2394.19,"sentiment":"neutral","sentiment_score":0.005083754658699036}],"sentiment":"neutral","sentiment_score":0.005083754658699036,"channel":0,"num_words":1,"start":2393.95,"end":2394.19},{"sentences":[{"text":"I","start":2394.04,"end":2394.2,"sentiment":"neutral","sentiment_score":-0.002003926783800125}],"sentiment":"neutral","sentiment_score":-0.002003926783800125,"channel":1,"num_words":1,"start":2394.04,"end":2394.2},{"sentences":[{"text":"try","start":2394.19,"end":2394.4302,"sentiment":"neutral","sentiment_score":-0.001017451286315918}],"sentiment":"neutral","sentiment_score":-0.001017451286315918,"channel":0,"num_words":1,"start":2394.19,"end":2394.4302},{"sentences":[{"text":"put","start":2394.2,"end":2394.7,"sentiment":"neutral","sentiment_score":-0.00029590167105197906}],"sentiment":"neutral","sentiment_score":-0.00029590167105197906,"channel":1,"num_words":1,"start":2394.2,"end":2394.7},{"sentences":[{"text":"to log","start":2394.4302,"end":2394.83,"sentiment":"neutral","sentiment_score":-0.0008162893354892731}],"sentiment":"neutral","sentiment_score":-0.0008162893354892731,"channel":0,"num_words":2,"start":2394.4302,"end":2394.83},{"sentences":[{"text":"I","start":2394.72,"end":2395.22,"sentiment":"neutral","sentiment_score":-0.008113965392112732}],"sentiment":"neutral","sentiment_score":-0.008113965392112732,"channel":1,"num_words":1,"start":2394.72,"end":2395.22},{"sentences":[{"text":"in again.","start":2394.83,"end":2395.31,"sentiment":"neutral","sentiment_score":0.0018681548535823822}],"sentiment":"neutral","sentiment_score":0.0018681548535823822,"channel":0,"num_words":2,"start":2394.83,"end":2395.31},{"sentences":[{"text":"put","start":2395.24,"end":2395.74,"sentiment":"neutral","sentiment_score":0.0004494776949286461}],"sentiment":"neutral","sentiment_score":0.0004494776949286461,"channel":1,"num_words":1,"start":2395.24,"end":2395.74},{"sentences":[{"text":"Yeah.","start":2395.31,"end":2395.695,"sentiment":"neutral","sentiment_score":0.006477549206465483}],"sentiment":"neutral","sentiment_score":0.006477549206465483,"channel":0,"num_words":1,"start":2395.31,"end":2395.695},{"sentences":[{"text":"it...","start":2395.76,"end":2396.26,"sentiment":"neutral","sentiment_score":0.0024813050404191017},{"text":"Yeah.","start":2396.28,"end":2396.6,"sentiment":"neutral","sentiment_score":0.015004504472017288},{"text":"Yeah.","start":2396.6,"end":2396.84,"sentiment":"neutral","sentiment_score":0.02159969136118889},{"text":"So I did that.","start":2396.84,"end":2397.8,"sentiment":"neutral","sentiment_score":0.03888613823801279},{"text":"Yeah.","start":2397.8,"end":2398.3,"sentiment":"neutral","sentiment_score":0.02329520508646965}],"sentiment":"neutral","sentiment_score":0.02724065736401826,"channel":1,"num_words":8,"start":2395.76,"end":2398.3},{"sentences":[{"text":"It's buffering.","start":2434.5752,"end":2435.375,"sentiment":"neutral","sentiment_score":0.007616051472723484},{"text":"It's processing.","start":2435.375,"end":2436.7551,"sentiment":"neutral","sentiment_score":0.0006532917614094913},{"text":"Yeah.","start":2437.215,"end":2437.715,"sentiment":"neutral","sentiment_score":0.05376201122999191}],"sentiment":"neutral","sentiment_score":0.014060139539651573,"channel":1,"num_words":5,"start":2434.5752,"end":2437.715},{"sentences":[{"text":"Sure.","start":2439.84,"end":2440.34,"sentiment":"neutral","sentiment_score":0.08484629541635513}],"sentiment":"neutral","sentiment_score":0.08484629541635513,"channel":0,"num_words":1,"start":2439.84,"end":2440.34},{"sentences":[{"text":"It's still buffering.","start":2515.04,"end":2516.18,"sentiment":"neutral","sentiment_score":0.03635989874601364},{"text":"Can you check one photo that I have sent?","start":2573.58,"end":2576.56,"sentiment":"neutral","sentiment_score":0.036721639749076634},{"text":"When I placed","start":2578.62,"end":2579.475,"sentiment":"neutral","sentiment_score":0.029573190336426098}],"sentiment":"neutral","sentiment_score":0.03521960166593393,"channel":1,"num_words":15,"start":2515.04,"end":2579.475},{"sentences":[{"text":"Yes.","start":2579.6,"end":2579.84,"sentiment":"neutral","sentiment_score":0.10985592007637024},{"text":"Thank you.","start":2579.84,"end":2580.58,"sentiment":"positive","sentiment_score":0.4195893853902817}],"sentiment":"neutral","sentiment_score":0.3163448969523112,"channel":0,"num_words":3,"start":2579.6,"end":2580.58},{"sentences":[{"text":"the next next button, it's buffering.","start":2580.2751,"end":2583.5752,"sentiment":"neutral","sentiment_score":0.12156671285629272}],"sentiment":"neutral","sentiment_score":0.12156671285629272,"channel":1,"num_words":6,"start":2580.2751,"end":2583.5752},{"sentences":[{"text":"Mhmm.","start":2585.135,"end":2585.635,"sentiment":"neutral","sentiment_score":0.030451349914073944}],"sentiment":"neutral","sentiment_score":0.030451349914073944,"channel":0,"num_words":1,"start":2585.135,"end":2585.635},{"sentences":[{"text":"And then it appear appears on the sponsor, something like that.","start":2587.635,"end":2592.435,"sentiment":"neutral","sentiment_score":0.023027627644213764},{"text":"And I choose.","start":2592.435,"end":2593.415,"sentiment":"neutral","sentiment_score":0.02590322991212209}],"sentiment":"neutral","sentiment_score":0.023643828130194118,"channel":1,"num_words":14,"start":2587.635,"end":2593.415},{"sentences":[{"text":"Is your laptop still connected to","start":2593.295,"end":2598.1401,"sentiment":"neutral","sentiment_score":0.03140189157178005}],"sentiment":"neutral","sentiment_score":0.03140189157178005,"channel":0,"num_words":6,"start":2593.295,"end":2598.1401},{"sentences":[{"text":"Yeah.","start":2598.1099,"end":2598.43,"sentiment":"neutral","sentiment_score":0.03597888723015785}],"sentiment":"neutral","sentiment_score":0.03597888723015785,"channel":1,"num_words":1,"start":2598.1099,"end":2598.43},{"sentences":[{"text":"the Wi","start":2598.1401,"end":2598.8,"sentiment":"neutral","sentiment_score":0.02995292004197836}],"sentiment":"neutral","sentiment_score":0.02995292004197836,"channel":0,"num_words":2,"start":2598.1401,"end":2598.8},{"sentences":[{"text":"It's connect.","start":2598.43,"end":2599.17,"sentiment":"neutral","sentiment_score":0.028724719770252705},{"text":"Yeah.","start":2599.47,"end":2599.71,"sentiment":"neutral","sentiment_score":0.043619513511657715},{"text":"It's connected.","start":2599.71,"end":2600.45,"sentiment":"neutral","sentiment_score":0.042475391179323196}],"sentiment":"neutral","sentiment_score":0.0372039470821619,"channel":1,"num_words":5,"start":2598.43,"end":2600.45},{"sentences":[{"text":"Fi?","start":2601.58,"end":2602.06,"sentiment":"neutral","sentiment_score":0.022976530715823177},{"text":"Okay.","start":2602.06,"end":2602.56,"sentiment":"neutral","sentiment_score":0.01378120481967926},{"text":"Can you click wait?","start":2606.62,"end":2608.6401,"sentiment":"neutral","sentiment_score":0.0033605461940169334}],"sentiment":"neutral","sentiment_score":0.008366653385261694,"channel":0,"num_words":6,"start":2601.58,"end":2608.6401},{"sentences":[{"text":"Wait here.","start":2610.965,"end":2611.785,"sentiment":"neutral","sentiment_score":-0.01464025815948844},{"text":"I clicked.","start":2612.245,"end":2612.995,"sentiment":"neutral","sentiment_score":-0.014391661621630192}],"sentiment":"neutral","sentiment_score":-0.014515959890559316,"channel":1,"num_words":4,"start":2610.965,"end":2612.995},{"sentences":[{"text":"Okay.","start":2614.0652,"end":2614.5652,"sentiment":"neutral","sentiment_score":-0.03661517798900604}],"sentiment":"neutral","sentiment_score":-0.03661517798900604,"channel":0,"num_words":1,"start":2614.0652,"end":2614.5652},{"sentences":[{"text":"It's still happening.","start":2641.635,"end":2644.455,"sentiment":"neutral","sentiment_score":-0.14900293946266174},{"text":"I don't know what's wrong.","start":2644.5151,"end":2645.735,"sentiment":"neutral","sentiment_score":-0.2980859398841858}],"sentiment":"neutral","sentiment_score":-0.24217981472611427,"channel":1,"num_words":8,"start":2641.635,"end":2645.735},{"sentences":[{"text":"Does it still buffer?","start":2651.36,"end":2652.6602,"sentiment":"neutral","sentiment_score":-0.19458601623773575}],"sentiment":"neutral","sentiment_score":-0.19458601623773575,"channel":0,"num_words":4,"start":2651.36,"end":2652.6602},{"sentences":[{"text":"It's still buffering.","start":2653.5552,"end":2654.5151,"sentiment":"neutral","sentiment_score":-0.1609056144952774},{"text":"Yeah.","start":2654.5151,"end":2654.94,"sentiment":"neutral","sentiment_score":-0.11563849449157716}],"sentiment":"neutral","sentiment_score":-0.14958883449435234,"channel":1,"num_words":4,"start":2653.5552,"end":2654.94},{"sentences":[{"text":"Let's just wait for it.","start":2657.76,"end":2659.78,"sentiment":"neutral","sentiment_score":-0.14044127762317657}],"sentiment":"neutral","sentiment_score":-0.14044127762317657,"channel":0,"num_words":5,"start":2657.76,"end":2659.78},{"sentences":[{"text":"It's saying again unresponsive.","start":2661.42,"end":2663.28,"sentiment":"neutral","sentiment_score":-0.2821582965552807},{"text":"You can wait for it to become a responsive or exit the page again.","start":2663.5798,"end":2666.96,"sentiment":"neutral","sentiment_score":-0.2280841970017978}],"sentiment":"neutral","sentiment_score":-0.24010066356923845,"channel":1,"num_words":18,"start":2661.42,"end":2666.96},{"sentences":[{"text":"Okay.","start":2667.535,"end":2668.035,"sentiment":"neutral","sentiment_score":-0.042885828763246536},{"text":"Can you click exit page?","start":2668.4949,"end":2670.595,"sentiment":"neutral","sentiment_score":-0.029626012220978735},{"text":"But that will ask you to log in again.","start":2672.895,"end":2675.315,"sentiment":"neutral","sentiment_score":-0.028008345928457048}],"sentiment":"neutral","sentiment_score":-0.029539400214950242,"channel":0,"num_words":15,"start":2667.535,"end":2675.315},{"sentences":[{"text":"Yeah.","start":2675.705,"end":2676.185,"sentiment":"neutral","sentiment_score":-0.00532572902739048},{"text":"Yeah.","start":2676.185,"end":2676.685,"sentiment":"neutral","sentiment_score":-0.00403275340795517},{"text":"A d m I n.","start":2678.425,"end":2680.125,"sentiment":"neutral","sentiment_score":-0.004640089906752109},{"text":"Yeah.","start":2763.5898,"end":2764.0698,"sentiment":"neutral","sentiment_score":-0.00025406014174222946},{"text":"It's doing...","start":2764.0698,"end":2764.71,"sentiment":"neutral","sentiment_score":-0.009873215574771166}],"sentiment":"neutral","sentiment_score":-0.0052559423260390755,"channel":1,"num_words":10,"start":2675.705,"end":2764.71},{"sentences":[{"text":"It's saying log in the router.","start":2764.71,"end":2766.41,"sentiment":"neutral","sentiment_score":-0.016637041233479977}],"sentiment":"neutral","sentiment_score":-0.016637041233479977,"channel":1,"num_words":6,"start":2764.71,"end":2766.41},{"sentences":[{"text":"Can we try to enter the new username and password that you created?","start":2778.705,"end":2784.99,"sentiment":"neutral","sentiment_score":0.009790210196605096}],"sentiment":"neutral","sentiment_score":0.009790210196605096,"channel":0,"num_words":13,"start":2778.705,"end":2784.99},{"sentences":[{"text":"Yep.","start":2786.305,"end":2786.805,"sentiment":"neutral","sentiment_score":0.0043533919379115105}],"sentiment":"neutral","sentiment_score":0.0043533919379115105,"channel":1,"num_words":1,"start":2786.305,"end":2786.805},{"sentences":[{"text":"Maybe it has been changed.","start":2788.89,"end":2791.15,"sentiment":"neutral","sentiment_score":-0.02541350871324539}],"sentiment":"neutral","sentiment_score":-0.02541350871324539,"channel":0,"num_words":5,"start":2788.89,"end":2791.15},{"sentences":[{"text":"Yeah.","start":2805.025,"end":2805.345,"sentiment":"neutral","sentiment_score":0.08526338636875153},{"text":"It's worked.","start":2805.345,"end":2806.165,"sentiment":"neutral","sentiment_score":0.13022275641560555}],"sentiment":"neutral","sentiment_score":0.11523629973332088,"channel":1,"num_words":3,"start":2805.025,"end":2806.165},{"sentences":[{"text":"Okay.","start":2808.8901,"end":2809.3901,"sentiment":"neutral","sentiment_score":0.0395611897110939},{"text":"And","start":2810.8901,"end":2811.1301,"sentiment":"neutral","sentiment_score":0.013865472748875618}],"sentiment":"neutral","sentiment_score":0.02671333122998476,"channel":0,"num_words":2,"start":2808.8901,"end":2811.1301},{"sentences":[{"text":"And","start":2810.9448,"end":2811.1848,"sentiment":"neutral","sentiment_score":0.006478548049926758}],"sentiment":"neutral","sentiment_score":0.006478548049926758,"channel":1,"num_words":1,"start":2810.9448,"end":2811.1848},{"sentences":[{"text":"where","start":2811.1301,"end":2811.37,"sentiment":"neutral","sentiment_score":-0.0048883333802223206}],"sentiment":"neutral","sentiment_score":-0.0048883333802223206,"channel":0,"num_words":1,"start":2811.1301,"end":2811.37},{"sentences":[{"text":"it's again,","start":2811.1848,"end":2811.7449,"sentiment":"neutral","sentiment_score":-0.0008588643977418542}],"sentiment":"neutral","sentiment_score":-0.0008588643977418542,"channel":1,"num_words":2,"start":2811.1848,"end":2811.7449},{"sentences":[{"text":"did it","start":2811.37,"end":2811.77,"sentiment":"neutral","sentiment_score":-0.010664942674338818}],"sentiment":"neutral","sentiment_score":-0.010664942674338818,"channel":0,"num_words":2,"start":2811.37,"end":2811.77},{"sentences":[{"text":"it's","start":2811.7449,"end":2811.9849,"sentiment":"neutral","sentiment_score":-0.0012370150070637465}],"sentiment":"neutral","sentiment_score":-0.0012370150070637465,"channel":1,"num_words":1,"start":2811.7449,"end":2811.9849},{"sentences":[{"text":"bring","start":2811.77,"end":2812.09,"sentiment":"neutral","sentiment_score":0.002889934927225113}],"sentiment":"neutral","sentiment_score":0.002889934927225113,"channel":0,"num_words":1,"start":2811.77,"end":2812.09},{"sentences":[{"text":"up","start":2811.9849,"end":2812.32,"sentiment":"neutral","sentiment_score":0.008557327091693878}],"sentiment":"neutral","sentiment_score":0.008557327091693878,"channel":1,"num_words":1,"start":2811.9849,"end":2812.32},{"sentences":[{"text":"you?","start":2812.09,"end":2812.59,"sentiment":"neutral","sentiment_score":-0.008615793660283089}],"sentiment":"neutral","sentiment_score":-0.008615793660283089,"channel":0,"num_words":1,"start":2812.09,"end":2812.59},{"sentences":[{"text":"It's again,","start":2813.4402,"end":2814.08,"sentiment":"neutral","sentiment_score":-0.02821845468133688}],"sentiment":"neutral","sentiment_score":-0.02821845468133688,"channel":1,"num_words":2,"start":2813.4402,"end":2814.08},{"sentences":[{"text":"Mhmm.","start":2813.85,"end":2814.35,"sentiment":"neutral","sentiment_score":-0.02488764189183712}],"sentiment":"neutral","sentiment_score":-0.02488764189183712,"channel":0,"num_words":1,"start":2813.85,"end":2814.35},{"sentences":[{"text":"create a new network.","start":2814.08,"end":2815.1401,"sentiment":"neutral","sentiment_score":-0.042063673958182335}],"sentiment":"neutral","sentiment_score":-0.042063673958182335,"channel":1,"num_words":4,"start":2814.08,"end":2815.1401},{"sentences":[{"text":"Is there an existing network already or no?","start":2822.805,"end":2827.4448,"sentiment":"neutral","sentiment_score":-0.03995608212426305},{"text":"Is there a existing network created","start":2827.4448,"end":2830.105,"sentiment":"neutral","sentiment_score":-0.03635572797308365}],"sentiment":"neutral","sentiment_score":-0.03841307320232902,"channel":0,"num_words":14,"start":2822.805,"end":2830.105},{"sentences":[{"text":"Sorry?","start":2831.355,"end":2831.755,"sentiment":"neutral","sentiment_score":-0.06070899963378906},{"text":"No.","start":2831.755,"end":2831.995,"sentiment":"neutral","sentiment_score":-0.13705962896347046},{"text":"It's","start":2831.995,"end":2832.235,"sentiment":"neutral","sentiment_score":-0.11180241405963898}],"sentiment":"neutral","sentiment_score":-0.1031903475522995,"channel":1,"num_words":3,"start":2831.355,"end":2832.235},{"sentences":[{"text":"or","start":2832.085,"end":2832.565,"sentiment":"neutral","sentiment_score":-0.1228223517537117}],"sentiment":"neutral","sentiment_score":-0.1228223517537117,"channel":0,"num_words":1,"start":2832.085,"end":2832.565},{"sentences":[{"text":"saying","start":2832.235,"end":2832.735,"sentiment":"neutral","sentiment_score":-0.13332030177116394}],"sentiment":"neutral","sentiment_score":-0.13332030177116394,"channel":1,"num_words":1,"start":2832.235,"end":2832.735},{"sentences":[{"text":"no?","start":2832.565,"end":2833.065,"sentiment":"neutral","sentiment_score":-0.1118532419204712}],"sentiment":"neutral","sentiment_score":-0.1118532419204712,"channel":0,"num_words":1,"start":2832.565,"end":2833.065},{"sentences":[{"text":"a new one.","start":2833.355,"end":2834.175,"sentiment":"neutral","sentiment_score":-0.08412982771794002}],"sentiment":"neutral","sentiment_score":-0.08412982771794002,"channel":1,"num_words":3,"start":2833.355,"end":2834.175},{"sentences":[{"text":"New one only?","start":2835.525,"end":2836.585,"sentiment":"neutral","sentiment_score":-0.056084138651688896}],"sentiment":"neutral","sentiment_score":-0.056084138651688896,"channel":0,"num_words":3,"start":2835.525,"end":2836.585},{"sentences":[{"text":"Yeah.","start":2837.435,"end":2837.755,"sentiment":"neutral","sentiment_score":-0.04073448479175568},{"text":"Yeah.","start":2837.755,"end":2838.155,"sentiment":"neutral","sentiment_score":-0.04910270869731903},{"text":"Not existing.","start":2838.155,"end":2838.895,"sentiment":"neutral","sentiment_score":-0.07347224652767181},{"text":"So...","start":2839.8801,"end":2840.2,"sentiment":"neutral","sentiment_score":-0.05454784631729126},{"text":"Yeah.","start":2840.2,"end":2840.6,"sentiment":"neutral","sentiment_score":-0.03173377364873886}],"sentiment":"neutral","sentiment_score":-0.053843884418408074,"channel":1,"num_words":6,"start":2837.435,"end":2840.6},{"sentences":[{"text":"So, again, I appear, like, you know, p p...","start":2840.6,"end":2844.86,"sentiment":"neutral","sentiment_score":-0.026337388075060315},{"text":"POE.","start":2845.08,"end":2845.58,"sentiment":"neutral","sentiment_score":-0.02825896069407463}],"sentiment":"neutral","sentiment_score":-0.026529545336961745,"channel":1,"num_words":10,"start":2840.6,"end":2845.58},{"sentences":[{"text":"Yeah.","start":2846.8,"end":2847.3,"sentiment":"neutral","sentiment_score":0.002109631896018982}],"sentiment":"neutral","sentiment_score":0.002109631896018982,"channel":0,"num_words":1,"start":2846.8,"end":2847.3},{"sentences":[{"text":"And then I can see the previous username and password is still here.","start":2846.9202,"end":2851.82,"sentiment":"neutral","sentiment_score":-0.007602826047402162}],"sentiment":"neutral","sentiment_score":-0.007602826047402162,"channel":1,"num_words":13,"start":2846.9202,"end":2851.82},{"sentences":[{"text":"Okay.","start":2852.775,"end":2853.275,"sentiment":"neutral","sentiment_score":0.015594691038131714},{"text":"Mhmm.","start":2853.4949,"end":2853.9949,"sentiment":"neutral","sentiment_score":0.015223165042698383}],"sentiment":"neutral","sentiment_score":0.015408928040415049,"channel":0,"num_words":2,"start":2852.775,"end":2853.9949},{"sentences":[{"text":"So I'm going to the next.","start":2855.195,"end":2857.215,"sentiment":"neutral","sentiment_score":0.013320340464512507},{"text":"And then same Wi Fi name and password appeared here.","start":2858.475,"end":2861.615,"sentiment":"neutral","sentiment_score":0.014015837851911784},{"text":"I apply.","start":2861.675,"end":2862.415,"sentiment":"neutral","sentiment_score":0.1061052680015564},{"text":"Yeah.","start":2866.71,"end":2866.95,"sentiment":"neutral","sentiment_score":0.28805047273635864},{"text":"Now this time it's worked.","start":2866.95,"end":2868.57,"sentiment":"positive","sentiment_score":0.416192227602005}],"sentiment":"neutral","sentiment_score":0.11672094033565372,"channel":1,"num_words":24,"start":2855.195,"end":2868.57},{"sentences":[{"text":"Yeah.","start":2871.79,"end":2872.29,"sentiment":"positive","sentiment_score":0.6131196022033691}],"sentiment":"positive","sentiment_score":0.6131196022033691,"channel":1,"num_words":1,"start":2871.79,"end":2872.29},{"sentences":[{"text":"It's successful.","start":2873.08,"end":2873.9001,"sentiment":"positive","sentiment_score":0.6931053996086121}],"sentiment":"positive","sentiment_score":0.6931053996086121,"channel":0,"num_words":2,"start":2873.08,"end":2873.9001},{"sentences":[{"text":"So it's created.","start":2875.51,"end":2876.49,"sentiment":"positive","sentiment_score":0.5134089191754659},{"text":"I will send it to the picture.","start":2876.79,"end":2878.49,"sentiment":"neutral","sentiment_score":0.23768316209316254}],"sentiment":"neutral","sentiment_score":0.32040088921785354,"channel":1,"num_words":10,"start":2875.51,"end":2878.49},{"sentences":[{"text":"Okay.","start":2879.8,"end":2880.3,"sentiment":"neutral","sentiment_score":0.06569323688745499},{"text":"Internet status disconnected.","start":2909.42,"end":2911.145,"sentiment":"neutral","sentiment_score":0.03594177092115084},{"text":"Okay.","start":2913.365,"end":2913.865,"sentiment":"neutral","sentiment_score":0.01755364052951336},{"text":"Can I try to use the yellow cable, The one that you've been?","start":2920.485,"end":2924.3699,"sentiment":"neutral","sentiment_score":0.0047934964263381865},{"text":"Before.","start":2924.3699,"end":2924.8699,"sentiment":"neutral","sentiment_score":-0.008896691724658012}],"sentiment":"neutral","sentiment_score":0.012867944842008384,"channel":0,"num_words":19,"start":2879.8,"end":2924.8699},{"sentences":[{"text":"Let's just double check.","start":2926.13,"end":2927.51,"sentiment":"neutral","sentiment_score":-0.008708666078746319}],"sentiment":"neutral","sentiment_score":-0.008708666078746319,"channel":0,"num_words":4,"start":2926.13,"end":2927.51},{"sentences":[{"text":"Okay.","start":2929.32,"end":2929.82,"sentiment":"neutral","sentiment_score":0.011637626215815544},{"text":"The yellow one.","start":2932.92,"end":2933.88,"sentiment":"neutral","sentiment_score":0.0054461415857076645}],"sentiment":"neutral","sentiment_score":0.006994012743234634,"channel":1,"num_words":4,"start":2929.32,"end":2933.88},{"sentences":[{"text":"Then...","start":2933.5698,"end":2934.0698,"sentiment":"neutral","sentiment_score":0.00048334928578697145}],"sentiment":"neutral","sentiment_score":0.00048334928578697145,"channel":0,"num_words":1,"start":2933.5698,"end":2934.0698},{"sentences":[{"text":"Right?","start":2933.88,"end":2934.38,"sentiment":"neutral","sentiment_score":0.012571152299642565}],"sentiment":"neutral","sentiment_score":0.012571152299642565,"channel":1,"num_words":1,"start":2933.88,"end":2934.38},{"sentences":[{"text":"Yeah.","start":2934.77,"end":2935.27,"sentiment":"neutral","sentiment_score":0.021210934966802597}],"sentiment":"neutral","sentiment_score":0.021210934966802597,"channel":0,"num_words":1,"start":2934.77,"end":2935.27},{"sentences":[{"text":"Connected with a","start":2981.395,"end":2983.06,"sentiment":"neutral","sentiment_score":0.02681028035779794}],"sentiment":"neutral","sentiment_score":0.02681028035779794,"channel":1,"num_words":3,"start":2981.395,"end":2983.06},{"sentences":[{"text":"Okay.","start":2983.3699,"end":2983.8699,"sentiment":"neutral","sentiment_score":0.021612219512462616}],"sentiment":"neutral","sentiment_score":0.021612219512462616,"channel":0,"num_words":1,"start":2983.3699,"end":2983.8699},{"sentences":[{"text":"locator.","start":2983.44,"end":2983.94,"sentiment":"neutral","sentiment_score":0.025781746953725815}],"sentiment":"neutral","sentiment_score":0.025781746953725815,"channel":1,"num_words":1,"start":2983.44,"end":2983.94},{"sentences":[{"text":"Can I have a picture as well of the credentials you entered at this router?","start":2988.435,"end":2993.655,"sentiment":"neutral","sentiment_score":0.03269286950429281},{"text":"Like, the picture from the previous router that the username and password is visible, the p p p o e, username and password.","start":2994.995,"end":3006.66,"sentiment":"neutral","sentiment_score":0.013707972698561523}],"sentiment":"neutral","sentiment_score":0.021202010911350187,"channel":0,"num_words":38,"start":2988.435,"end":3006.66},{"sentences":[{"text":"From router?","start":3008.84,"end":3011.02,"sentiment":"neutral","sentiment_score":0.005724150221794844}],"sentiment":"neutral","sentiment_score":0.005724150221794844,"channel":1,"num_words":2,"start":3008.84,"end":3011.02},{"sentences":[{"text":"Yeah.","start":3012.48,"end":3012.98,"sentiment":"neutral","sentiment_score":-0.001221044920384884}],"sentiment":"neutral","sentiment_score":-0.001221044920384884,"channel":0,"num_words":1,"start":3012.48,"end":3012.98},{"sentences":[{"text":"So you mean old router feature you want?","start":3015.32,"end":3018.3801,"sentiment":"neutral","sentiment_score":-0.029167036060243845},{"text":"I don't know.","start":3019.16,"end":3020.06,"sentiment":"neutral","sentiment_score":-0.08633286009232204}],"sentiment":"neutral","sentiment_score":-0.04475771534171971,"channel":1,"num_words":11,"start":3015.32,"end":3020.06},{"sentences":[{"text":"This router, the Asus router.","start":3022.0151,"end":3023.7952,"sentiment":"neutral","sentiment_score":-0.03624726012349129},{"text":"Can you","start":3024.655,"end":3025.0552,"sentiment":"neutral","sentiment_score":-0.01587481889873743}],"sentiment":"neutral","sentiment_score":-0.030426562630704472,"channel":0,"num_words":7,"start":3022.0151,"end":3025.0552},{"sentences":[{"text":"Okay.","start":3025.015,"end":3025.335,"sentiment":"neutral","sentiment_score":0.0036882497370243073}],"sentiment":"neutral","sentiment_score":0.0036882497370243073,"channel":1,"num_words":1,"start":3025.015,"end":3025.335},{"sentences":[{"text":"still","start":3025.0552,"end":3025.375,"sentiment":"neutral","sentiment_score":-0.0034853145480155945}],"sentiment":"neutral","sentiment_score":-0.0034853145480155945,"channel":0,"num_words":1,"start":3025.0552,"end":3025.375},{"sentences":[{"text":"Is","start":3025.335,"end":3025.835,"sentiment":"neutral","sentiment_score":-0.0033520907163619995}],"sentiment":"neutral","sentiment_score":-0.0033520907163619995,"channel":1,"num_words":1,"start":3025.335,"end":3025.835},{"sentences":[{"text":"see the username and password that you entered?","start":3025.375,"end":3028.435,"sentiment":"neutral","sentiment_score":-0.010621588211506605},{"text":"The 1171@airtel.net.a.","start":3029.07,"end":3032.53,"sentiment":"neutral","sentiment_score":-0.00938934925943613}],"sentiment":"neutral","sentiment_score":-0.01037514042109251,"channel":0,"num_words":10,"start":3025.375,"end":3032.53},{"sentences":[{"text":"it...","start":3033.4949,"end":3033.9949,"sentiment":"neutral","sentiment_score":-0.013176212087273598},{"text":"No.","start":3034.2148,"end":3034.4548,"sentiment":"neutral","sentiment_score":-0.1017560213804245},{"text":"It is still connected.","start":3034.4548,"end":3035.6748,"sentiment":"neutral","sentiment_score":-0.0781522523611784},{"text":"It's connected with the Wi Fi.","start":3038.72,"end":3041.14,"sentiment":"neutral","sentiment_score":-0.03456265665590763},{"text":"And","start":3041.92,"end":3042.4,"sentiment":"neutral","sentiment_score":-0.03331674635410309}],"sentiment":"neutral","sentiment_score":-0.05140260993861235,"channel":1,"num_words":13,"start":3033.4949,"end":3042.4},{"sentences":[{"text":"Mhmm.","start":3042.075,"end":3042.575,"sentiment":"neutral","sentiment_score":-0.024542106315493584}],"sentiment":"neutral","sentiment_score":-0.024542106315493584,"channel":0,"num_words":1,"start":3042.075,"end":3042.575},{"sentences":[{"text":"do you mean inside the router?","start":3042.4,"end":3045.46,"sentiment":"neutral","sentiment_score":-0.031019209884107113}],"sentiment":"neutral","sentiment_score":-0.031019209884107113,"channel":1,"num_words":6,"start":3042.4,"end":3045.46},{"sentences":[{"text":"Yeah.","start":3046.395,"end":3046.895,"sentiment":"neutral","sentiment_score":-0.007552709896117449},{"text":"Routers interface.","start":3047.035,"end":3048.095,"sentiment":"neutral","sentiment_score":-0.005558357574045658}],"sentiment":"neutral","sentiment_score":-0.006223141681402922,"channel":0,"num_words":3,"start":3046.395,"end":3048.095},{"sentences":[{"text":"Okay.","start":3051.5952,"end":3051.8352,"sentiment":"neutral","sentiment_score":0.0011596661061048508},{"text":"You want the picture.","start":3051.8352,"end":3052.7952,"sentiment":"neutral","sentiment_score":-0.0009908629581332207},{"text":"Right?","start":3052.7952,"end":3053.2952,"sentiment":"neutral","sentiment_score":0.00010352861136198044}],"sentiment":"neutral","sentiment_score":-0.00045004285251100856,"channel":1,"num_words":6,"start":3051.5952,"end":3053.2952},{"sentences":[{"text":"Yeah.","start":3054.235,"end":3054.72,"sentiment":"neutral","sentiment_score":-0.0023600133135914803},{"text":"On where the credentials is showing.","start":3056.56,"end":3059.06,"sentiment":"neutral","sentiment_score":-0.0014045750722289085},{"text":"The username and password.","start":3059.5999,"end":3061.3,"sentiment":"neutral","sentiment_score":-0.007430998608469963},{"text":"The one one seven one.","start":3063.04,"end":3064.74,"sentiment":"neutral","sentiment_score":-0.014317138865590096}],"sentiment":"neutral","sentiment_score":-0.007006072031799704,"channel":0,"num_words":16,"start":3054.235,"end":3064.74},{"sentences":[{"text":"Oh, okay.","start":3065.85,"end":3066.51,"sentiment":"neutral","sentiment_score":-0.009962756652384996}],"sentiment":"neutral","sentiment_score":-0.009962756652384996,"channel":1,"num_words":2,"start":3065.85,"end":3066.51},{"sentences":[{"text":"Mhmm.","start":3067.3599,"end":3067.8599,"sentiment":"neutral","sentiment_score":-0.013155274093151093}],"sentiment":"neutral","sentiment_score":-0.013155274093151093,"channel":0,"num_words":1,"start":3067.3599,"end":3067.8599},{"sentences":[{"text":"So which option do I need to check-in the...","start":3069.37,"end":3071.9302,"sentiment":"neutral","sentiment_score":-0.0260484189622932},{"text":"Inside the router?","start":3071.9302,"end":3072.9902,"sentiment":"neutral","sentiment_score":-0.02381672089298566}],"sentiment":"neutral","sentiment_score":-0.025490494444966316,"channel":1,"num_words":12,"start":3069.37,"end":3072.9902},{"sentences":[{"text":"Can you check","start":3075.2551,"end":3076.0552,"sentiment":"neutral","sentiment_score":-0.019223806137839954}],"sentiment":"neutral","sentiment_score":-0.019223806137839954,"channel":0,"num_words":3,"start":3075.2551,"end":3076.0552},{"sentences":[{"text":"Wireless?","start":3075.77,"end":3076.27,"sentiment":"neutral","sentiment_score":-0.016379274427890778}],"sentiment":"neutral","sentiment_score":-0.016379274427890778,"channel":1,"num_words":1,"start":3075.77,"end":3076.27},{"sentences":[{"text":"one?","start":3076.0552,"end":3076.5552,"sentiment":"neutral","sentiment_score":-0.01339631900191307},{"text":"W a n.","start":3078.2952,"end":3079.5952,"sentiment":"neutral","sentiment_score":-0.010601695626974106}],"sentiment":"neutral","sentiment_score":-0.011300351470708847,"channel":0,"num_words":4,"start":3076.0552,"end":3079.5952},{"sentences":[{"text":"Okay.","start":3081.125,"end":3081.625,"sentiment":"neutral","sentiment_score":-0.004703842103481293},{"text":"Yeah.","start":3087.125,"end":3087.445,"sentiment":"neutral","sentiment_score":-0.004055557306855917},{"text":"So double...","start":3087.445,"end":3088.5051,"sentiment":"neutral","sentiment_score":-0.0053548612631857395},{"text":"Inserted into one.","start":3088.725,"end":3089.925,"sentiment":"neutral","sentiment_score":-0.002090906025841832},{"text":"Yeah.","start":3089.925,"end":3090.425,"sentiment":"neutral","sentiment_score":0.008013986051082611}],"sentiment":"neutral","sentiment_score":-0.0022159817453939468,"channel":1,"num_words":8,"start":3081.125,"end":3090.425},{"sentences":[{"text":"Yeah.","start":3091.3198,"end":3091.64,"sentiment":"neutral","sentiment_score":0.008227800950407982}],"sentiment":"neutral","sentiment_score":0.008227800950407982,"channel":0,"num_words":1,"start":3091.3198,"end":3091.64},{"sentences":[{"text":"One means","start":3091.365,"end":3091.925,"sentiment":"neutral","sentiment_score":0.0015693316236138344}],"sentiment":"neutral","sentiment_score":0.0015693316236138344,"channel":1,"num_words":2,"start":3091.365,"end":3091.925},{"sentences":[{"text":"Can you...","start":3091.64,"end":3092.38,"sentiment":"neutral","sentiment_score":0.0001082615926861763}],"sentiment":"neutral","sentiment_score":0.0001082615926861763,"channel":0,"num_words":2,"start":3091.64,"end":3092.38},{"sentences":[{"text":"a blue color.","start":3091.925,"end":3092.805,"sentiment":"neutral","sentiment_score":0.007297505935033162},{"text":"Right?","start":3092.805,"end":3093.3,"sentiment":"neutral","sentiment_score":-0.0022379811853170395}],"sentiment":"neutral","sentiment_score":0.004913634154945612,"channel":1,"num_words":4,"start":3091.925,"end":3093.3},{"sentences":[{"text":"Yeah.","start":3093.96,"end":3094.46,"sentiment":"neutral","sentiment_score":-0.00263937097042799}],"sentiment":"neutral","sentiment_score":-0.00263937097042799,"channel":0,"num_words":1,"start":3093.96,"end":3094.46},{"sentences":[{"text":"And","start":3096.82,"end":3097.06,"sentiment":"neutral","sentiment_score":-0.007340121082961559}],"sentiment":"neutral","sentiment_score":-0.007340121082961559,"channel":1,"num_words":1,"start":3096.82,"end":3097.06},{"sentences":[{"text":"See","start":3097.0,"end":3097.24,"sentiment":"neutral","sentiment_score":-0.011155782267451286}],"sentiment":"neutral","sentiment_score":-0.011155782267451286,"channel":0,"num_words":1,"start":3097.0,"end":3097.24},{"sentences":[{"text":"so","start":3097.06,"end":3097.3,"sentiment":"neutral","sentiment_score":-0.013725318014621736}],"sentiment":"neutral","sentiment_score":-0.013725318014621736,"channel":1,"num_words":1,"start":3097.06,"end":3097.3},{"sentences":[{"text":"the","start":3097.24,"end":3097.5598,"sentiment":"neutral","sentiment_score":-0.015478109940886496}],"sentiment":"neutral","sentiment_score":-0.015478109940886496,"channel":0,"num_words":1,"start":3097.24,"end":3097.5598},{"sentences":[{"text":"it's already","start":3097.3,"end":3098.02,"sentiment":"neutral","sentiment_score":-0.01572202518582344}],"sentiment":"neutral","sentiment_score":-0.01572202518582344,"channel":1,"num_words":2,"start":3097.3,"end":3098.02},{"sentences":[{"text":"username","start":3097.5598,"end":3098.0398,"sentiment":"neutral","sentiment_score":-0.012267300859093666}],"sentiment":"neutral","sentiment_score":-0.012267300859093666,"channel":0,"num_words":1,"start":3097.5598,"end":3098.0398},{"sentences":[{"text":"in","start":3098.02,"end":3098.18,"sentiment":"neutral","sentiment_score":-0.017328405752778053}],"sentiment":"neutral","sentiment_score":-0.017328405752778053,"channel":1,"num_words":1,"start":3098.02,"end":3098.18},{"sentences":[{"text":"and","start":3098.0398,"end":3098.2,"sentiment":"neutral","sentiment_score":-0.026891114190220833}],"sentiment":"neutral","sentiment_score":-0.026891114190220833,"channel":0,"num_words":1,"start":3098.0398,"end":3098.2},{"sentences":[{"text":"in...","start":3098.18,"end":3098.68,"sentiment":"neutral","sentiment_score":-0.02715001441538334}],"sentiment":"neutral","sentiment_score":-0.02715001441538334,"channel":1,"num_words":1,"start":3098.18,"end":3098.68},{"sentences":[{"text":"password?","start":3098.2,"end":3098.505,"sentiment":"neutral","sentiment_score":-0.028705578297376633}],"sentiment":"neutral","sentiment_score":-0.028705578297376633,"channel":0,"num_words":1,"start":3098.2,"end":3098.505},{"sentences":[{"text":"No.","start":3101.62,"end":3101.86,"sentiment":"neutral","sentiment_score":-0.1010795533657074},{"text":"I don't know what I'm trying to say.","start":3101.86,"end":3103.8,"sentiment":"neutral","sentiment_score":-0.10684809181839228},{"text":"But cable is already here inside the.","start":3104.02,"end":3106.9202,"sentiment":"neutral","sentiment_score":-0.07596539280244283}],"sentiment":"neutral","sentiment_score":-0.09297637734562159,"channel":1,"num_words":16,"start":3101.62,"end":3106.9202},{"sentences":[{"text":"Mhmm.","start":3107.7048,"end":3107.865,"sentiment":"neutral","sentiment_score":-0.02053564600646496},{"text":"Okay.","start":3107.865,"end":3108.365,"sentiment":"neutral","sentiment_score":-0.013037830591201782},{"text":"W a n.","start":3108.9048,"end":3110.125,"sentiment":"neutral","sentiment_score":-0.01291306254764398}],"sentiment":"neutral","sentiment_score":-0.014462532848119736,"channel":0,"num_words":5,"start":3107.7048,"end":3110.125},{"sentences":[{"text":"Yes.","start":3110.845,"end":3111.345,"sentiment":"neutral","sentiment_score":-0.004863392561674118}],"sentiment":"neutral","sentiment_score":-0.004863392561674118,"channel":1,"num_words":1,"start":3110.845,"end":3111.345},{"sentences":[{"text":"Yeah.","start":3112.025,"end":3112.5,"sentiment":"neutral","sentiment_score":-0.007080259267240763},{"text":"And so on the router's interface,","start":3112.82,"end":3115.32,"sentiment":"neutral","sentiment_score":-0.00836443513010939}],"sentiment":"neutral","sentiment_score":-0.008180981435413872,"channel":0,"num_words":7,"start":3112.025,"end":3115.32},{"sentences":[{"text":"It's the front","start":3118.285,"end":3119.1648,"sentiment":"neutral","sentiment_score":-0.009424815575281778}],"sentiment":"neutral","sentiment_score":-0.009424815575281778,"channel":1,"num_words":3,"start":3118.285,"end":3119.1648},{"sentences":[{"text":"the","start":3119.14,"end":3119.3,"sentiment":"neutral","sentiment_score":-0.014024944975972176}],"sentiment":"neutral","sentiment_score":-0.014024944975972176,"channel":0,"num_words":1,"start":3119.14,"end":3119.3},{"sentences":[{"text":"front","start":3119.1648,"end":3119.565,"sentiment":"neutral","sentiment_score":-0.011966061778366566}],"sentiment":"neutral","sentiment_score":-0.011966061778366566,"channel":1,"num_words":1,"start":3119.1648,"end":3119.565},{"sentences":[{"text":"one","start":3119.3,"end":3119.62,"sentiment":"neutral","sentiment_score":-0.020487837493419647}],"sentiment":"neutral","sentiment_score":-0.020487837493419647,"channel":0,"num_words":1,"start":3119.3,"end":3119.62},{"sentences":[{"text":"side.","start":3119.565,"end":3119.885,"sentiment":"neutral","sentiment_score":-0.0167669877409935}],"sentiment":"neutral","sentiment_score":-0.0167669877409935,"channel":1,"num_words":1,"start":3119.565,"end":3119.885},{"sentences":[{"text":"that which...","start":3119.62,"end":3120.28,"sentiment":"neutral","sentiment_score":-0.02032577618956566}],"sentiment":"neutral","sentiment_score":-0.02032577618956566,"channel":0,"num_words":2,"start":3119.62,"end":3120.28},{"sentences":[{"text":"You mean light is blinking.","start":3119.885,"end":3121.9648,"sentiment":"neutral","sentiment_score":-0.11416679918766022}],"sentiment":"neutral","sentiment_score":-0.11416679918766022,"channel":1,"num_words":5,"start":3119.885,"end":3121.9648},{"sentences":[{"text":"No.","start":3121.86,"end":3122.36,"sentiment":"neutral","sentiment_score":-0.14654769003391266}],"sentiment":"neutral","sentiment_score":-0.14654769003391266,"channel":0,"num_words":1,"start":3121.86,"end":3122.36},{"sentences":[{"text":"You mean?","start":3121.9648,"end":3122.625,"sentiment":"neutral","sentiment_score":-0.10512044280767442}],"sentiment":"neutral","sentiment_score":-0.10512044280767442,"channel":1,"num_words":2,"start":3121.9648,"end":3122.625},{"sentences":[{"text":"On your laptop.","start":3123.86,"end":3124.84,"sentiment":"neutral","sentiment_score":-0.06595494598150253}],"sentiment":"neutral","sentiment_score":-0.06595494598150253,"channel":0,"num_words":3,"start":3123.86,"end":3124.84},{"sentences":[{"text":"In the laptop.","start":3126.1301,"end":3127.11,"sentiment":"neutral","sentiment_score":-0.03605739027261734},{"text":"Okay.","start":3127.25,"end":3127.75,"sentiment":"neutral","sentiment_score":-0.014987925067543983},{"text":"In the laptop, I'm sending you the picture what I can see now.","start":3129.09,"end":3134.07,"sentiment":"neutral","sentiment_score":0.004872287981785261}],"sentiment":"neutral","sentiment_score":-0.0035188442424816243,"channel":1,"num_words":17,"start":3126.1301,"end":3134.07},{"sentences":[{"text":"Can you see the username and password that we entered you entered?","start":3136.905,"end":3141.56,"sentiment":"neutral","sentiment_score":-0.013712721411138773},{"text":"The one one seven one?","start":3141.56,"end":3143.1,"sentiment":"neutral","sentiment_score":-0.03193855509161949}],"sentiment":"neutral","sentiment_score":-0.01907326072892722,"channel":0,"num_words":17,"start":3136.905,"end":3143.1},{"sentences":[{"text":"No.","start":3144.015,"end":3144.175,"sentiment":"negative","sentiment_score":-0.34806573390960693},{"text":"I can't see here any option.","start":3144.175,"end":3145.875,"sentiment":"negative","sentiment_score":-0.36531539012988407},{"text":"I just send it to you, the pizza, if","start":3146.655,"end":3148.4949,"sentiment":"neutral","sentiment_score":0.07576237205002043}],"sentiment":"neutral","sentiment_score":-0.11613104538992047,"channel":1,"num_words":16,"start":3144.015,"end":3148.4949},{"sentences":[{"text":"Can","start":3148.36,"end":3148.6,"sentiment":"neutral","sentiment_score":0.022268841043114666}],"sentiment":"neutral","sentiment_score":0.022268841043114666,"channel":0,"num_words":1,"start":3148.36,"end":3148.6},{"sentences":[{"text":"you can","start":3148.4949,"end":3148.815,"sentiment":"neutral","sentiment_score":0.015158150810748339}],"sentiment":"neutral","sentiment_score":0.015158150810748339,"channel":1,"num_words":2,"start":3148.4949,"end":3148.815},{"sentences":[{"text":"you","start":3148.6,"end":3148.84,"sentiment":"neutral","sentiment_score":0.017484311014413834}],"sentiment":"neutral","sentiment_score":0.017484311014413834,"channel":0,"num_words":1,"start":3148.6,"end":3148.84},{"sentences":[{"text":"see.","start":3148.815,"end":3149.315,"sentiment":"neutral","sentiment_score":0.015143788419663906}],"sentiment":"neutral","sentiment_score":0.015143788419663906,"channel":1,"num_words":1,"start":3148.815,"end":3149.315},{"sentences":[{"text":"click w a n?","start":3148.84,"end":3150.62,"sentiment":"neutral","sentiment_score":0.007981633068993688},{"text":"It's","start":3151.48,"end":3151.72,"sentiment":"neutral","sentiment_score":0.017001956701278687}],"sentiment":"neutral","sentiment_score":0.009785697795450687,"channel":0,"num_words":5,"start":3148.84,"end":3151.72},{"sentences":[{"text":"Yeah.","start":3151.6702,"end":3152.07,"sentiment":"neutral","sentiment_score":0.018824703991413116}],"sentiment":"neutral","sentiment_score":0.018824703991413116,"channel":1,"num_words":1,"start":3151.6702,"end":3152.07},{"sentences":[{"text":"on the","start":3151.72,"end":3152.2,"sentiment":"neutral","sentiment_score":0.015685140620917082}],"sentiment":"neutral","sentiment_score":0.015685140620917082,"channel":0,"num_words":2,"start":3151.72,"end":3152.2},{"sentences":[{"text":"W.","start":3152.07,"end":3152.57,"sentiment":"neutral","sentiment_score":0.01930435001850128}],"sentiment":"neutral","sentiment_score":0.01930435001850128,"channel":1,"num_words":1,"start":3152.07,"end":3152.57},{"sentences":[{"text":"left side.","start":3152.2,"end":3153.1,"sentiment":"neutral","sentiment_score":0.024550351314246655},{"text":"Yeah.","start":3153.6401,"end":3154.1401,"sentiment":"neutral","sentiment_score":0.018690578639507297}],"sentiment":"neutral","sentiment_score":0.022597093756000202,"channel":0,"num_words":3,"start":3152.2,"end":3154.1401},{"sentences":[{"text":"W a n.","start":3156.31,"end":3157.85,"sentiment":"neutral","sentiment_score":0.012002305748562017}],"sentiment":"neutral","sentiment_score":0.012002305748562017,"channel":1,"num_words":3,"start":3156.31,"end":3157.85},{"sentences":[{"text":"Yeah.","start":3159.135,"end":3159.535,"sentiment":"neutral","sentiment_score":0.013566368259489536},{"text":"Advanced settings.","start":3159.535,"end":3160.595,"sentiment":"neutral","sentiment_score":0.01407166151329875}],"sentiment":"neutral","sentiment_score":0.013903230428695679,"channel":0,"num_words":3,"start":3159.135,"end":3160.595},{"sentences":[{"text":"What is w n.","start":3166.2302,"end":3168.095,"sentiment":"neutral","sentiment_score":0.009663213859312236}],"sentiment":"neutral","sentiment_score":0.009663213859312236,"channel":1,"num_words":4,"start":3166.2302,"end":3168.095},{"sentences":[{"text":"Then","start":3168.1401,"end":3168.6401,"sentiment":"neutral","sentiment_score":0.008940128609538078}],"sentiment":"neutral","sentiment_score":0.008940128609538078,"channel":0,"num_words":1,"start":3168.1401,"end":3168.6401},{"sentences":[{"text":"Yeah.","start":3168.555,"end":3168.955,"sentiment":"neutral","sentiment_score":0.012954819947481155},{"text":"Yeah.","start":3168.955,"end":3169.195,"sentiment":"neutral","sentiment_score":0.013700545765459538}],"sentiment":"neutral","sentiment_score":0.013327682856470346,"channel":1,"num_words":2,"start":3168.555,"end":3169.195},{"sentences":[{"text":"third","start":3169.02,"end":3169.5,"sentiment":"neutral","sentiment_score":0.008502415381371975}],"sentiment":"neutral","sentiment_score":0.008502415381371975,"channel":0,"num_words":1,"start":3169.02,"end":3169.5},{"sentences":[{"text":"Yeah.","start":3169.195,"end":3169.695,"sentiment":"neutral","sentiment_score":0.01098892092704773}],"sentiment":"neutral","sentiment_score":0.01098892092704773,"channel":1,"num_words":1,"start":3169.195,"end":3169.695},{"sentences":[{"text":"1,","start":3169.5,"end":3170.0,"sentiment":"neutral","sentiment_score":0.0064519476145505905}],"sentiment":"neutral","sentiment_score":0.0064519476145505905,"channel":0,"num_words":1,"start":3169.5,"end":3170.0},{"sentences":[{"text":"Yeah.","start":3169.835,"end":3169.915,"sentiment":"neutral","sentiment_score":0.011766146868467333},{"text":"W","start":3169.915,"end":3170.395,"sentiment":"neutral","sentiment_score":0.006318982224911451}],"sentiment":"neutral","sentiment_score":0.009042564546689391,"channel":1,"num_words":2,"start":3169.835,"end":3170.395},{"sentences":[{"text":"one.","start":3170.3801,"end":3170.8801,"sentiment":"neutral","sentiment_score":0.007149402983486652}],"sentiment":"neutral","sentiment_score":0.007149402983486652,"channel":0,"num_words":1,"start":3170.3801,"end":3170.8801},{"sentences":[{"text":"N.","start":3170.395,"end":3170.715,"sentiment":"neutral","sentiment_score":0.008163707330822945},{"text":"Yeah.","start":3170.715,"end":3170.875,"sentiment":"neutral","sentiment_score":0.014132710173726082},{"text":"Third one.","start":3170.875,"end":3171.435,"sentiment":"neutral","sentiment_score":0.011769239790737629},{"text":"Yeah.","start":3171.435,"end":3171.675,"sentiment":"neutral","sentiment_score":0.0268240999430418},{"text":"Yeah.","start":3171.675,"end":3172.175,"sentiment":"neutral","sentiment_score":0.02963022887706757}],"sentiment":"neutral","sentiment_score":0.017048204317688942,"channel":1,"num_words":6,"start":3170.395,"end":3172.175},{"sentences":[{"text":"Yeah.","start":3172.3801,"end":3172.8801,"sentiment":"neutral","sentiment_score":0.02825879119336605},{"text":"Can","start":3174.54,"end":3174.78,"sentiment":"neutral","sentiment_score":0.024220509454607964}],"sentiment":"neutral","sentiment_score":0.026239650323987007,"channel":0,"num_words":2,"start":3172.3801,"end":3174.78},{"sentences":[{"text":"And","start":3174.715,"end":3175.035,"sentiment":"neutral","sentiment_score":0.01733987033367157}],"sentiment":"neutral","sentiment_score":0.01733987033367157,"channel":1,"num_words":1,"start":3174.715,"end":3175.035},{"sentences":[{"text":"you click","start":3174.78,"end":3175.4402,"sentiment":"neutral","sentiment_score":0.0144773805513978}],"sentiment":"neutral","sentiment_score":0.0144773805513978,"channel":0,"num_words":2,"start":3174.78,"end":3175.4402},{"sentences":[{"text":"then after...","start":3175.035,"end":3175.855,"sentiment":"neutral","sentiment_score":0.009758681990206242},{"text":"Yeah.","start":3176.155,"end":3176.395,"sentiment":"neutral","sentiment_score":0.0225593913346529},{"text":"I clicked and then basic configuration p p e o.","start":3176.395,"end":3180.095,"sentiment":"neutral","sentiment_score":0.026735333539545537},{"text":"And then enable one, yes.","start":3180.2002,"end":3181.9802,"sentiment":"neutral","sentiment_score":0.03746850937604904},{"text":"Enable NAT NAT.","start":3182.04,"end":3184.06,"sentiment":"neutral","sentiment_score":0.04103402172525724}],"sentiment":"neutral","sentiment_score":0.029517842988882746,"channel":1,"num_words":21,"start":3175.035,"end":3184.06},{"sentences":[{"text":"Yes.","start":3184.28,"end":3184.78,"sentiment":"neutral","sentiment_score":0.044525422155857086}],"sentiment":"neutral","sentiment_score":0.044525422155857086,"channel":1,"num_words":1,"start":3184.28,"end":3184.78},{"sentences":[{"text":"Can you see the username and password?","start":3184.865,"end":3186.805,"sentiment":"neutral","sentiment_score":0.03831009247473308},{"text":"The one one","start":3187.105,"end":3187.985,"sentiment":"neutral","sentiment_score":0.012537289721270403}],"sentiment":"neutral","sentiment_score":0.030578251648694276,"channel":0,"num_words":10,"start":3184.865,"end":3187.985},{"sentences":[{"text":"Yes.","start":3187.8801,"end":3188.3801,"sentiment":"neutral","sentiment_score":0.019589576870203015}],"sentiment":"neutral","sentiment_score":0.019589576870203015,"channel":1,"num_words":1,"start":3187.8801,"end":3188.3801},{"sentences":[{"text":"seven one","start":3187.985,"end":3188.805,"sentiment":"neutral","sentiment_score":0.010144523344933987}],"sentiment":"neutral","sentiment_score":0.010144523344933987,"channel":0,"num_words":2,"start":3187.985,"end":3188.805},{"sentences":[{"text":"Yes.","start":3188.4402,"end":3188.9402,"sentiment":"neutral","sentiment_score":0.02461143769323826}],"sentiment":"neutral","sentiment_score":0.02461143769323826,"channel":1,"num_words":1,"start":3188.4402,"end":3188.9402},{"sentences":[{"text":"at airtel.","start":3189.425,"end":3190.165,"sentiment":"neutral","sentiment_score":0.016225144267082214},{"text":"Yeah.","start":3190.225,"end":3190.725,"sentiment":"neutral","sentiment_score":0.041353099048137665}],"sentiment":"neutral","sentiment_score":0.024601129194100697,"channel":0,"num_words":3,"start":3189.425,"end":3190.725},{"sentences":[{"text":"Yes.","start":3191.1602,"end":3191.4001,"sentiment":"neutral","sentiment_score":0.044825177639722824}],"sentiment":"neutral","sentiment_score":0.044825177639722824,"channel":1,"num_words":1,"start":3191.1602,"end":3191.4001},{"sentences":[{"text":"Can you","start":3191.185,"end":3191.845,"sentiment":"neutral","sentiment_score":0.04088658653199673}],"sentiment":"neutral","sentiment_score":0.04088658653199673,"channel":0,"num_words":2,"start":3191.185,"end":3191.845},{"sentences":[{"text":"Yeah.","start":3191.4001,"end":3191.6401,"sentiment":"neutral","sentiment_score":0.034495219588279724},{"text":"Account setting.","start":3191.6401,"end":3192.6,"sentiment":"neutral","sentiment_score":0.036838846281170845},{"text":"Yeah.","start":3192.6,"end":3193.1,"sentiment":"neutral","sentiment_score":0.04300312697887421}],"sentiment":"neutral","sentiment_score":0.037794009782373905,"channel":1,"num_words":4,"start":3191.4001,"end":3193.1},{"sentences":[{"text":"can you take a picture of it","start":3193.585,"end":3195.15,"sentiment":"neutral","sentiment_score":0.04109935249601092}],"sentiment":"neutral","sentiment_score":0.04109935249601092,"channel":0,"num_words":7,"start":3193.585,"end":3195.15},{"sentences":[{"text":"Okay.","start":3196.385,"end":3196.885,"sentiment":"neutral","sentiment_score":0.0383647195994854}],"sentiment":"neutral","sentiment_score":0.0383647195994854,"channel":1,"num_words":1,"start":3196.385,"end":3196.885},{"sentences":[{"text":"where the username and password is visible?","start":3196.99,"end":3199.49,"sentiment":"neutral","sentiment_score":0.03385067371917622}],"sentiment":"neutral","sentiment_score":0.03385067371917622,"channel":0,"num_words":7,"start":3196.99,"end":3199.49},{"sentences":[{"text":"Sure.","start":3201.665,"end":3202.165,"sentiment":"neutral","sentiment_score":0.06759271025657654}],"sentiment":"neutral","sentiment_score":0.06759271025657654,"channel":1,"num_words":1,"start":3201.665,"end":3202.165},{"sentences":[{"text":"Okay.","start":3203.3098,"end":3203.8098,"sentiment":"neutral","sentiment_score":0.055248014628887177}],"sentiment":"neutral","sentiment_score":0.055248014628887177,"channel":0,"num_words":1,"start":3203.3098,"end":3203.8098},{"sentences":[{"text":"Send it.","start":3215.11,"end":3215.93,"sentiment":"neutral","sentiment_score":0.051520613953471184}],"sentiment":"neutral","sentiment_score":0.051520613953471184,"channel":1,"num_words":2,"start":3215.11,"end":3215.93},{"sentences":[{"text":"Yeah.","start":3216.385,"end":3216.865,"sentiment":"neutral","sentiment_score":0.05428224056959152},{"text":"Okay.","start":3216.865,"end":3217.365,"sentiment":"neutral","sentiment_score":0.06238814070820808},{"text":"Got it.","start":3217.905,"end":3218.725,"sentiment":"neutral","sentiment_score":0.07741570845246315},{"text":"So what I'm going to do now is report this to the network team.","start":3219.105,"end":3222.885,"sentiment":"neutral","sentiment_score":0.015347437134810857},{"text":"Send","start":3223.89,"end":3224.29,"sentiment":"neutral","sentiment_score":-0.0079273022711277}],"sentiment":"neutral","sentiment_score":0.025180979778892117,"channel":0,"num_words":19,"start":3216.385,"end":3224.29},{"sentences":[{"text":"Mhmm.","start":3224.205,"end":3224.705,"sentiment":"neutral","sentiment_score":0.006691658869385719}],"sentiment":"neutral","sentiment_score":0.006691658869385719,"channel":1,"num_words":1,"start":3224.205,"end":3224.705},{"sentences":[{"text":"as well these pictures that you send me that we tried two routers and two cables, but Internet is still not working.","start":3224.29,"end":3231.67,"sentiment":"neutral","sentiment_score":-0.10957279217175463},{"text":"Then I'll get back to you once I hear an update from them.","start":3231.97,"end":3234.77,"sentiment":"neutral","sentiment_score":0.004807436695465675},{"text":"Is that okay?","start":3234.77,"end":3235.665,"sentiment":"neutral","sentiment_score":0.06899339084823926},{"text":"Give you a callback or send you a message here in WhatsApp or email.","start":3236.305,"end":3242.245,"sentiment":"neutral","sentiment_score":0.012716389527278287}],"sentiment":"neutral","sentiment_score":-0.037751829323287196,"channel":0,"num_words":52,"start":3224.29,"end":3242.245},{"sentences":[{"text":"No.","start":3243.88,"end":3244.1199,"sentiment":"neutral","sentiment_score":-0.17913225293159485},{"text":"So Internet is not going to set up today?","start":3244.1199,"end":3246.54,"sentiment":"neutral","sentiment_score":-0.21488947835233477}],"sentiment":"neutral","sentiment_score":-0.21131375581026077,"channel":1,"num_words":10,"start":3243.88,"end":3246.54},{"sentences":[{"text":"No.","start":3248.4,"end":3248.72,"sentiment":"negative","sentiment_score":-0.367078959941864},{"text":"Unfortunately, because we tried two routers already.","start":3248.72,"end":3251.8599,"sentiment":"negative","sentiment_score":-0.5114788923944745},{"text":"I think this is a network fault.","start":3252.3198,"end":3254.3398,"sentiment":"negative","sentiment_score":-0.6308120574269976},{"text":"So I'll...","start":3255.2,"end":3256.42,"sentiment":"negative","sentiment_score":-0.3770543485879898},{"text":"I'm going to log a ticket.","start":3257.1199,"end":3258.9,"sentiment":"neutral","sentiment_score":-0.27251433581113815}],"sentiment":"negative","sentiment_score":-0.46749175307543384,"channel":0,"num_words":23,"start":3248.4,"end":3258.9},{"sentences":[{"text":"I'll raise this to the network team for them","start":3259.28,"end":3261.5999,"sentiment":"neutral","sentiment_score":-0.21054884129100376}],"sentiment":"neutral","sentiment_score":-0.21054884129100376,"channel":0,"num_words":9,"start":3259.28,"end":3261.5999},{"sentences":[{"text":"Lot","start":3261.565,"end":3261.885,"sentiment":"negative","sentiment_score":-0.38808539509773254}],"sentiment":"negative","sentiment_score":-0.38808539509773254,"channel":1,"num_words":1,"start":3261.565,"end":3261.885},{"sentences":[{"text":"to","start":3261.5999,"end":3262.065,"sentiment":"negative","sentiment_score":-0.3945939242839813}],"sentiment":"negative","sentiment_score":-0.3945939242839813,"channel":0,"num_words":1,"start":3261.5999,"end":3262.065},{"sentences":[{"text":"of lot","start":3261.885,"end":3262.365,"sentiment":"negative","sentiment_score":-0.38616447150707245}],"sentiment":"negative","sentiment_score":-0.38616447150707245,"channel":1,"num_words":2,"start":3261.885,"end":3262.365},{"sentences":[{"text":"further","start":3262.065,"end":3262.545,"sentiment":"negative","sentiment_score":-0.3520527780056}],"sentiment":"negative","sentiment_score":-0.3520527780056,"channel":0,"num_words":1,"start":3262.065,"end":3262.545},{"sentences":[{"text":"of","start":3262.365,"end":3262.6848,"sentiment":"negative","sentiment_score":-0.4129961431026459}],"sentiment":"negative","sentiment_score":-0.4129961431026459,"channel":1,"num_words":1,"start":3262.365,"end":3262.6848},{"sentences":[{"text":"check.","start":3262.545,"end":3263.045,"sentiment":"negative","sentiment_score":-0.3781895041465759}],"sentiment":"negative","sentiment_score":-0.3781895041465759,"channel":0,"num_words":1,"start":3262.545,"end":3263.045},{"sentences":[{"text":"lot of things gonna be stopped because I'm working with Internet.","start":3262.6848,"end":3266.065,"sentiment":"negative","sentiment_score":-0.4417761970650066},{"text":"I...","start":3266.2048,"end":3266.7048,"sentiment":"neutral","sentiment_score":-0.19465485215187073},{"text":"And you're saying nobody here is gonna be a issue for me now.","start":3266.765,"end":3270.38,"sentiment":"negative","sentiment_score":-0.4580031197804671}],"sentiment":"negative","sentiment_score":-0.44032934308052063,"channel":1,"num_words":25,"start":3262.6848,"end":3270.38},{"sentences":[{"text":"Yeah.","start":3273.185,"end":3273.425,"sentiment":"neutral","sentiment_score":-0.17507174611091614},{"text":"I understand.","start":3273.425,"end":3274.2449,"sentiment":"neutral","sentiment_score":-0.15960001945495605},{"text":"But I'll need to place this to the network team","start":3275.905,"end":3280.3599,"sentiment":"neutral","sentiment_score":-0.16792967468500136}],"sentiment":"neutral","sentiment_score":-0.16719757937468016,"channel":0,"num_words":13,"start":3273.185,"end":3280.3599},{"sentences":[{"text":"So when gonna","start":3281.735,"end":3282.855,"sentiment":"neutral","sentiment_score":-0.11000252515077591}],"sentiment":"neutral","sentiment_score":-0.11000252515077591,"channel":1,"num_words":3,"start":3281.735,"end":3282.855},{"sentences":[{"text":"for them","start":3282.5798,"end":3282.98,"sentiment":"neutral","sentiment_score":-0.15027879923582077}],"sentiment":"neutral","sentiment_score":-0.15027879923582077,"channel":0,"num_words":2,"start":3282.5798,"end":3282.98},{"sentences":[{"text":"be","start":3282.855,"end":3283.175,"sentiment":"neutral","sentiment_score":-0.1771005541086197}],"sentiment":"neutral","sentiment_score":-0.1771005541086197,"channel":1,"num_words":1,"start":3282.855,"end":3283.175},{"sentences":[{"text":"to have","start":3282.98,"end":3283.38,"sentiment":"neutral","sentiment_score":-0.22963815182447433}],"sentiment":"neutral","sentiment_score":-0.22963815182447433,"channel":0,"num_words":2,"start":3282.98,"end":3283.38},{"sentences":[{"text":"fix","start":3283.175,"end":3283.495,"sentiment":"neutral","sentiment_score":-0.22438868880271912}],"sentiment":"neutral","sentiment_score":-0.22438868880271912,"channel":1,"num_words":1,"start":3283.175,"end":3283.495},{"sentences":[{"text":"a check.","start":3283.38,"end":3283.96,"sentiment":"neutral","sentiment_score":-0.17246023565530777}],"sentiment":"neutral","sentiment_score":-0.17246023565530777,"channel":0,"num_words":2,"start":3283.38,"end":3283.96},{"sentences":[{"text":"this?","start":3283.495,"end":3283.995,"sentiment":"neutral","sentiment_score":-0.08355134725570679}],"sentiment":"neutral","sentiment_score":-0.08355134725570679,"channel":1,"num_words":1,"start":3283.495,"end":3283.995},{"sentences":[{"text":"Actually, for the Actually, for the estimated time of restoration, I cannot guarantee you, but I'll monitor the ticket so that once I receive an update and once the Internet is restored, I'll get back to","start":3287.5398,"end":3302.5,"sentiment":"neutral","sentiment_score":-0.18417240430911383}],"sentiment":"neutral","sentiment_score":-0.18417240430911383,"channel":0,"num_words":36,"start":3287.5398,"end":3302.5},{"sentences":[{"text":"I still not here.","start":3305.1602,"end":3306.375,"sentiment":"neutral","sentiment_score":-0.28848590701818466}],"sentiment":"neutral","sentiment_score":-0.28848590701818466,"channel":1,"num_words":4,"start":3305.1602,"end":3306.375},{"sentences":[{"text":"you.","start":3307.1199,"end":3307.6199,"sentiment":"neutral","sentiment_score":-0.1746290922164917}],"sentiment":"neutral","sentiment_score":-0.1746290922164917,"channel":0,"num_words":1,"start":3307.1199,"end":3307.6199},{"sentences":[{"text":"But it's supposed to be IT or everything.","start":3307.815,"end":3310.375,"sentiment":"neutral","sentiment_score":-0.23508689180016518},{"text":"Supposed to be a twenty four hour support, actually, isn't it?","start":3310.375,"end":3313.515,"sentiment":"neutral","sentiment_score":-0.05186371403661641}],"sentiment":"neutral","sentiment_score":-0.12901031520021589,"channel":1,"num_words":19,"start":3307.815,"end":3313.515},{"sentences":[{"text":"Yeah.","start":3314.56,"end":3315.015,"sentiment":"neutral","sentiment_score":0.05171379819512367},{"text":"That's correct.","start":3315.255,"end":3315.9749,"sentiment":"neutral","sentiment_score":0.14389922469854355},{"text":"But since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work.","start":3315.9749,"end":3331.56,"sentiment":"neutral","sentiment_score":-0.31144354625472},{"text":"So we'll need to raise this to the network team now to","start":3331.56,"end":3336.2002,"sentiment":"neutral","sentiment_score":-0.2022514852384726}],"sentiment":"neutral","sentiment_score":-0.25134709000934,"channel":0,"num_words":43,"start":3314.56,"end":3336.2002},{"sentences":[{"text":"Okay.","start":3336.195,"end":3336.595,"sentiment":"neutral","sentiment_score":-0.0673384889960289}],"sentiment":"neutral","sentiment_score":-0.0673384889960289,"channel":1,"num_words":1,"start":3336.195,"end":3336.595},{"sentences":[{"text":"further","start":3336.2002,"end":3336.6,"sentiment":"neutral","sentiment_score":-0.037234582006931305}],"sentiment":"neutral","sentiment_score":-0.037234582006931305,"channel":0,"num_words":1,"start":3336.2002,"end":3336.6},{"sentences":[{"text":"So","start":3336.595,"end":3336.8352,"sentiment":"neutral","sentiment_score":-0.046511463820934296}],"sentiment":"neutral","sentiment_score":-0.046511463820934296,"channel":1,"num_words":1,"start":3336.595,"end":3336.8352},{"sentences":[{"text":"check","start":3336.6,"end":3337.1,"sentiment":"neutral","sentiment_score":-0.03914621472358704}],"sentiment":"neutral","sentiment_score":-0.03914621472358704,"channel":0,"num_words":1,"start":3336.6,"end":3337.1},{"sentences":[{"text":"it's the issue with...","start":3336.8352,"end":3338.0552,"sentiment":"neutral","sentiment_score":-0.04402353800833225}],"sentiment":"neutral","sentiment_score":-0.04402353800833225,"channel":1,"num_words":4,"start":3336.8352,"end":3338.0552},{"sentences":[{"text":"Supa Network.","start":3338.36,"end":3339.26,"sentiment":"neutral","sentiment_score":-0.04047917574644089}],"sentiment":"neutral","sentiment_score":-0.04047917574644089,"channel":0,"num_words":2,"start":3338.36,"end":3339.26},{"sentences":[{"text":"Alright.","start":3342.915,"end":3343.415,"sentiment":"neutral","sentiment_score":0.0061800312250852585},{"text":"What the settings?","start":3343.635,"end":3344.5352,"sentiment":"neutral","sentiment_score":-0.007427615423997243}],"sentiment":"neutral","sentiment_score":-0.004025703761726618,"channel":1,"num_words":4,"start":3342.915,"end":3344.5352},{"sentences":[{"text":"Yeah.","start":3345.915,"end":3346.415,"sentiment":"neutral","sentiment_score":0.08010245859622955},{"text":"And","start":3346.955,"end":3347.455,"sentiment":"neutral","sentiment_score":0.1776159554719925}],"sentiment":"neutral","sentiment_score":0.12885920703411102,"channel":0,"num_words":2,"start":3345.915,"end":3347.455},{"sentences":[{"text":"Good.","start":3348.115,"end":3348.6,"sentiment":"positive","sentiment_score":0.3584728240966797}],"sentiment":"positive","sentiment_score":0.3584728240966797,"channel":1,"num_words":1,"start":3348.115,"end":3348.6},{"sentences":[{"text":"I'll give you a callback once there's","start":3348.555,"end":3351.435,"sentiment":"neutral","sentiment_score":0.17277405091694423}],"sentiment":"neutral","sentiment_score":0.17277405091694423,"channel":0,"num_words":7,"start":3348.555,"end":3351.435},{"sentences":[{"text":"Okay.","start":3351.1602,"end":3351.6602,"sentiment":"neutral","sentiment_score":0.06133224442601204}],"sentiment":"neutral","sentiment_score":0.06133224442601204,"channel":1,"num_words":1,"start":3351.1602,"end":3351.6602},{"sentences":[{"text":"an update.","start":3351.435,"end":3352.095,"sentiment":"neutral","sentiment_score":0.036305638030171394},{"text":"Mhmm.","start":3352.395,"end":3352.715,"sentiment":"neutral","sentiment_score":-0.011050519533455372}],"sentiment":"neutral","sentiment_score":0.02052025217562914,"channel":0,"num_words":3,"start":3351.435,"end":3352.715},{"sentences":[{"text":"So,","start":3352.6,"end":3352.76,"sentiment":"neutral","sentiment_score":-0.028477154672145844}],"sentiment":"neutral","sentiment_score":-0.028477154672145844,"channel":1,"num_words":1,"start":3352.6,"end":3352.76},{"sentences":[{"text":"Yeah.","start":3352.715,"end":3353.215,"sentiment":"neutral","sentiment_score":-0.03322761878371239}],"sentiment":"neutral","sentiment_score":-0.03322761878371239,"channel":0,"num_words":1,"start":3352.715,"end":3353.215},{"sentences":[{"text":"yeah, please, you know, please follow-up for me, and it's very urgent","start":3352.76,"end":3359.8,"sentiment":"neutral","sentiment_score":-0.10733034834265709}],"sentiment":"neutral","sentiment_score":-0.10733034834265709,"channel":1,"num_words":12,"start":3352.76,"end":3359.8},{"sentences":[{"text":"Yeah.","start":3359.7102,"end":3360.2102,"sentiment":"neutral","sentiment_score":-0.18801644444465637}],"sentiment":"neutral","sentiment_score":-0.18801644444465637,"channel":0,"num_words":1,"start":3359.7102,"end":3360.2102},{"sentences":[{"text":"because if I can't get Internet, I can't do anything, actually.","start":3359.8,"end":3364.825,"sentiment":"negative","sentiment_score":-0.45995568416335364}],"sentiment":"negative","sentiment_score":-0.45995568416335364,"channel":1,"num_words":11,"start":3359.8,"end":3364.825},{"sentences":[{"text":"Yeah.","start":3366.35,"end":3366.85,"sentiment":"neutral","sentiment_score":-0.10959211736917496}],"sentiment":"neutral","sentiment_score":-0.10959211736917496,"channel":0,"num_words":1,"start":3366.35,"end":3366.85},{"sentences":[{"text":"And when I...","start":3366.565,"end":3367.625,"sentiment":"neutral","sentiment_score":-0.07249699284633},{"text":"When I joined with this network, I told...","start":3367.925,"end":3370.565,"sentiment":"neutral","sentiment_score":-0.08390272269025445},{"text":"They said before joining, I talked to them.","start":3370.565,"end":3373.14,"sentiment":"neutral","sentiment_score":-0.15907818265259266},{"text":"So twenty four hour support will be available or something like that, and now there's no support.","start":3373.6199,"end":3378.44,"sentiment":"neutral","sentiment_score":-0.25222351182909575}],"sentiment":"neutral","sentiment_score":-0.17914272006601095,"channel":1,"num_words":36,"start":3366.565,"end":3378.44},{"sentences":[{"text":"Yeah.","start":3379.7449,"end":3380.2449,"sentiment":"neutral","sentiment_score":-0.156866192817688},{"text":"Actually, we have twenty four hours this support, like troubleshooting the issue.","start":3380.625,"end":3386.48,"sentiment":"neutral","sentiment_score":-0.17813884218533835},{"text":"But in your case, we need to raise this to the network team because troubleshooting did not work.","start":3387.1,"end":3396.1602,"sentiment":"neutral","sentiment_score":-0.26760614497794044}],"sentiment":"neutral","sentiment_score":-0.22940138414982827,"channel":0,"num_words":31,"start":3379.7449,"end":3396.1602},{"sentences":[{"text":"Yeah.","start":3397.375,"end":3397.6948,"sentiment":"neutral","sentiment_score":-0.0588296614587307},{"text":"So...","start":3397.6948,"end":3398.095,"sentiment":"neutral","sentiment_score":-0.04456169530749321},{"text":"Yeah.","start":3398.095,"end":3398.415,"sentiment":"neutral","sentiment_score":-0.039256416261196136},{"text":"This is another","start":3398.415,"end":3399.4548,"sentiment":"neutral","sentiment_score":-0.03712731475631396}],"sentiment":"neutral","sentiment_score":-0.04233828621606032,"channel":1,"num_words":6,"start":3397.375,"end":3399.4548},{"sentences":[{"text":"That's why.","start":3398.9849,"end":3399.805,"sentiment":"neutral","sentiment_score":-0.05025903508067131}],"sentiment":"neutral","sentiment_score":-0.05025903508067131,"channel":0,"num_words":2,"start":3398.9849,"end":3399.805},{"sentences":[{"text":"router issues.","start":3399.4548,"end":3400.415,"sentiment":"neutral","sentiment_score":-0.0990433357656002},{"text":"I'm pretty much sure.","start":3400.415,"end":3401.795,"sentiment":"neutral","sentiment_score":-0.02868851786479354}],"sentiment":"neutral","sentiment_score":-0.05214012383172909,"channel":1,"num_words":6,"start":3399.4548,"end":3401.795},{"sentences":[{"text":"Yeah.","start":3402.7449,"end":3403.2449,"sentiment":"neutral","sentiment_score":0.038370631635189056},{"text":"I think so because we tested two routers already.","start":3403.7048,"end":3408.445,"sentiment":"neutral","sentiment_score":0.0315599607096778},{"text":"So","start":3412.4402,"end":3412.76,"sentiment":"neutral","sentiment_score":0.04596354067325592}],"sentiment":"neutral","sentiment_score":0.03348852897232229,"channel":0,"num_words":11,"start":3402.7449,"end":3412.76},{"sentences":[{"text":"Alright.","start":3412.76,"end":3413.26,"sentiment":"neutral","sentiment_score":0.08741410076618195}],"sentiment":"neutral","sentiment_score":0.08741410076618195,"channel":1,"num_words":1,"start":3412.76,"end":3413.26},{"sentences":[{"text":"this is","start":3412.76,"end":3413.5,"sentiment":"neutral","sentiment_score":0.0631819311529398}],"sentiment":"neutral","sentiment_score":0.0631819311529398,"channel":0,"num_words":2,"start":3412.76,"end":3413.5},{"sentences":[{"text":"I'll...","start":3413.32,"end":3413.56,"sentiment":"neutral","sentiment_score":0.0888315737247467},{"text":"I look forward","start":3413.56,"end":3414.36,"sentiment":"neutral","sentiment_score":0.13165457298358282}],"sentiment":"neutral","sentiment_score":0.12094882316887379,"channel":1,"num_words":4,"start":3413.32,"end":3414.36},{"sentences":[{"text":"the","start":3414.12,"end":3414.36,"sentiment":"neutral","sentiment_score":0.0998077392578125}],"sentiment":"neutral","sentiment_score":0.0998077392578125,"channel":0,"num_words":1,"start":3414.12,"end":3414.36},{"sentences":[{"text":"your","start":3414.36,"end":3414.6,"sentiment":"neutral","sentiment_score":0.03758963197469711}],"sentiment":"neutral","sentiment_score":0.03758963197469711,"channel":1,"num_words":1,"start":3414.36,"end":3414.6},{"sentences":[{"text":"back","start":3414.36,"end":3414.6802,"sentiment":"neutral","sentiment_score":0.1069488599896431}],"sentiment":"neutral","sentiment_score":0.1069488599896431,"channel":0,"num_words":1,"start":3414.36,"end":3414.6802},{"sentences":[{"text":"response.","start":3414.6,"end":3415.0,"sentiment":"neutral","sentiment_score":0.09436552226543428}],"sentiment":"neutral","sentiment_score":0.09436552226543428,"channel":1,"num_words":1,"start":3414.6,"end":3415.0},{"sentences":[{"text":"end team.","start":3414.6802,"end":3415.34,"sentiment":"neutral","sentiment_score":0.0136110195890069}],"sentiment":"neutral","sentiment_score":0.0136110195890069,"channel":0,"num_words":2,"start":3414.6802,"end":3415.34},{"sentences":[{"text":"Could you please","start":3415.0,"end":3415.82,"sentiment":"neutral","sentiment_score":0.02407585208614667}],"sentiment":"neutral","sentiment_score":0.02407585208614667,"channel":1,"num_words":3,"start":3415.0,"end":3415.82},{"sentences":[{"text":"Yeah.","start":3416.36,"end":3416.86,"sentiment":"neutral","sentiment_score":0.03561682999134064}],"sentiment":"neutral","sentiment_score":0.03561682999134064,"channel":0,"num_words":1,"start":3416.36,"end":3416.86},{"sentences":[{"text":"follow-up for for for my","start":3417.16,"end":3419.34,"sentiment":"neutral","sentiment_score":0.002599179558455944}],"sentiment":"neutral","sentiment_score":0.002599179558455944,"channel":1,"num_words":5,"start":3417.16,"end":3419.34},{"sentences":[{"text":"Yeah.","start":3419.08,"end":3419.58,"sentiment":"neutral","sentiment_score":0.014970676973462105}],"sentiment":"neutral","sentiment_score":0.014970676973462105,"channel":0,"num_words":1,"start":3419.08,"end":3419.58},{"sentences":[{"text":"India.","start":3420.055,"end":3420.135,"sentiment":"neutral","sentiment_score":0.015139099210500715},{"text":"So","start":3420.135,"end":3420.635,"sentiment":"neutral","sentiment_score":0.021514303982257843}],"sentiment":"neutral","sentiment_score":0.01832670159637928,"channel":1,"num_words":2,"start":3420.055,"end":3420.635},{"sentences":[{"text":"I'll","start":3421.56,"end":3421.8,"sentiment":"neutral","sentiment_score":0.025068027898669243}],"sentiment":"neutral","sentiment_score":0.025068027898669243,"channel":0,"num_words":1,"start":3421.56,"end":3421.8},{"sentences":[{"text":"if","start":3421.575,"end":3421.895,"sentiment":"neutral","sentiment_score":0.019775118678808212}],"sentiment":"neutral","sentiment_score":0.019775118678808212,"channel":1,"num_words":1,"start":3421.575,"end":3421.895},{"sentences":[{"text":"get","start":3421.8,"end":3422.12,"sentiment":"neutral","sentiment_score":-0.021419480443000793}],"sentiment":"neutral","sentiment_score":-0.021419480443000793,"channel":0,"num_words":1,"start":3421.8,"end":3422.12},{"sentences":[{"text":"if you","start":3421.895,"end":3422.215,"sentiment":"neutral","sentiment_score":-0.024645579978823662}],"sentiment":"neutral","sentiment_score":-0.024645579978823662,"channel":1,"num_words":2,"start":3421.895,"end":3422.215},{"sentences":[{"text":"back","start":3422.12,"end":3422.36,"sentiment":"neutral","sentiment_score":-0.014164410531520844}],"sentiment":"neutral","sentiment_score":-0.014164410531520844,"channel":0,"num_words":1,"start":3422.12,"end":3422.36},{"sentences":[{"text":"can...","start":3422.215,"end":3422.715,"sentiment":"neutral","sentiment_score":-0.0028582438826560974}],"sentiment":"neutral","sentiment_score":-0.0028582438826560974,"channel":1,"num_words":1,"start":3422.215,"end":3422.715},{"sentences":[{"text":"to you ASAP.","start":3422.36,"end":3423.34,"sentiment":"neutral","sentiment_score":0.022713323434193928}],"sentiment":"neutral","sentiment_score":0.022713323434193928,"channel":0,"num_words":3,"start":3422.36,"end":3423.34},{"sentences":[{"text":"Okay.","start":3423.415,"end":3423.915,"sentiment":"neutral","sentiment_score":0.06983296573162079},{"text":"Sure.","start":3424.455,"end":3424.955,"sentiment":"neutral","sentiment_score":0.07242773473262787}],"sentiment":"neutral","sentiment_score":0.07113035023212433,"channel":1,"num_words":2,"start":3423.415,"end":3424.955},{"sentences":[{"text":"Maybe via email or phone call again.","start":3424.975,"end":3428.9949,"sentiment":"neutral","sentiment_score":0.08041713280337197}],"sentiment":"neutral","sentiment_score":0.08041713280337197,"channel":0,"num_words":7,"start":3424.975,"end":3428.9949},{"sentences":[{"text":"A phone call, I'm I'm ready to response the phone and","start":3428.7751,"end":3433.355,"sentiment":"neutral","sentiment_score":0.11155978454784914}],"sentiment":"neutral","sentiment_score":0.11155978454784914,"channel":1,"num_words":11,"start":3428.7751,"end":3433.355},{"sentences":[{"text":"Okay.","start":3433.375,"end":3433.775,"sentiment":"neutral","sentiment_score":0.09700936824083328},{"text":"Yeah.","start":3433.775,"end":3434.275,"sentiment":"neutral","sentiment_score":0.07819212973117828}],"sentiment":"neutral","sentiment_score":0.08760074898600578,"channel":0,"num_words":2,"start":3433.375,"end":3434.275},{"sentences":[{"text":"and fix today.","start":3434.91,"end":3435.95,"sentiment":"neutral","sentiment_score":0.06237069765726725},{"text":"So...","start":3435.95,"end":3436.43,"sentiment":"neutral","sentiment_score":0.03964010626077652},{"text":"Yeah.","start":3436.43,"end":3436.93,"sentiment":"neutral","sentiment_score":0.13563719391822815}],"sentiment":"neutral","sentiment_score":0.07247787863016128,"channel":1,"num_words":5,"start":3434.91,"end":3436.93},{"sentences":[{"text":"Thank you, sir.","start":3437.295,"end":3438.195,"sentiment":"positive","sentiment_score":0.3912326494852702},{"text":"Just keep","start":3438.29,"end":3438.69,"sentiment":"neutral","sentiment_score":0.2067352831363678}],"sentiment":"neutral","sentiment_score":0.3174337029457092,"channel":0,"num_words":5,"start":3437.295,"end":3438.69},{"sentences":[{"text":"So","start":3438.67,"end":3438.99,"sentiment":"neutral","sentiment_score":0.11578620970249176}],"sentiment":"neutral","sentiment_score":0.11578620970249176,"channel":1,"num_words":1,"start":3438.67,"end":3438.99},{"sentences":[{"text":"your lines","start":3438.69,"end":3439.17,"sentiment":"neutral","sentiment_score":0.11659913510084152}],"sentiment":"neutral","sentiment_score":0.11659913510084152,"channel":0,"num_words":2,"start":3438.69,"end":3439.17},{"sentences":[{"text":"you mean","start":3438.99,"end":3439.47,"sentiment":"neutral","sentiment_score":0.08855623006820679}],"sentiment":"neutral","sentiment_score":0.08855623006820679,"channel":1,"num_words":2,"start":3438.99,"end":3439.47},{"sentences":[{"text":"open.","start":3439.17,"end":3439.67,"sentiment":"neutral","sentiment_score":0.11139176040887833}],"sentiment":"neutral","sentiment_score":0.11139176040887833,"channel":0,"num_words":1,"start":3439.17,"end":3439.67},{"sentences":[{"text":"you mean...","start":3439.47,"end":3440.13,"sentiment":"neutral","sentiment_score":0.030953883193433285}],"sentiment":"neutral","sentiment_score":0.030953883193433285,"channel":1,"num_words":2,"start":3439.47,"end":3440.13},{"sentences":[{"text":"If ever you'd...","start":3439.73,"end":3440.95,"sentiment":"neutral","sentiment_score":0.005027987528592348}],"sentiment":"neutral","sentiment_score":0.005027987528592348,"channel":0,"num_words":3,"start":3439.73,"end":3440.95},{"sentences":[{"text":"Yeah.","start":3440.51,"end":3441.01,"sentiment":"neutral","sentiment_score":0.015410682186484337},{"text":"Yeah.","start":3441.15,"end":3441.55,"sentiment":"neutral","sentiment_score":0.018475284799933434}],"sentiment":"neutral","sentiment_score":0.016942983493208885,"channel":1,"num_words":2,"start":3440.51,"end":3441.55},{"sentences":[{"text":"Mhmm.","start":3441.41,"end":3441.91,"sentiment":"neutral","sentiment_score":0.009253622964024544}],"sentiment":"neutral","sentiment_score":0.009253622964024544,"channel":0,"num_words":1,"start":3441.41,"end":3441.91},{"sentences":[{"text":"Yeah.","start":3441.55,"end":3441.8699,"sentiment":"neutral","sentiment_score":0.01311872899532318},{"text":"So so you you are going to call me to...","start":3441.8699,"end":3445.25,"sentiment":"neutral","sentiment_score":-0.021857451647520065},{"text":"Call me back to fix the issue or just a response only","start":3445.95,"end":3449.435,"sentiment":"neutral","sentiment_score":-0.036952525998155274}],"sentiment":"neutral","sentiment_score":-0.028212439106858295,"channel":1,"num_words":23,"start":3441.55,"end":3449.435},{"sentences":[{"text":"Yeah.","start":3449.0898,"end":3449.5898,"sentiment":"neutral","sentiment_score":0.017354942858219147}],"sentiment":"neutral","sentiment_score":0.017354942858219147,"channel":0,"num_words":1,"start":3449.0898,"end":3449.5898},{"sentences":[{"text":"from the network team?","start":3449.435,"end":3450.735,"sentiment":"neutral","sentiment_score":-0.011040894314646721}],"sentiment":"neutral","sentiment_score":-0.011040894314646721,"channel":1,"num_words":4,"start":3449.435,"end":3450.735},{"sentences":[{"text":"I'll get back to you for the network team response and for further troubleshooting if ever we need to do something on your end.","start":3451.49,"end":3461.9148,"sentiment":"neutral","sentiment_score":0.04002486148965545}],"sentiment":"neutral","sentiment_score":0.04002486148965545,"channel":0,"num_words":24,"start":3451.49,"end":3461.9148},{"sentences":[{"text":"Alright.","start":3465.19,"end":3465.5898,"sentiment":"neutral","sentiment_score":0.025809869170188904}],"sentiment":"neutral","sentiment_score":0.025809869170188904,"channel":1,"num_words":1,"start":3465.19,"end":3465.5898},{"sentences":[{"text":"But","start":3465.4148,"end":3465.9148,"sentiment":"neutral","sentiment_score":-0.0050174761563539505}],"sentiment":"neutral","sentiment_score":-0.0050174761563539505,"channel":0,"num_words":1,"start":3465.4148,"end":3465.9148},{"sentences":[{"text":"Then here what","start":3465.5898,"end":3466.23,"sentiment":"neutral","sentiment_score":-0.012608582153916359}],"sentiment":"neutral","sentiment_score":-0.012608582153916359,"channel":1,"num_words":3,"start":3465.5898,"end":3466.23},{"sentences":[{"text":"just","start":3466.2148,"end":3466.535,"sentiment":"neutral","sentiment_score":-0.028992872685194016}],"sentiment":"neutral","sentiment_score":-0.028992872685194016,"channel":0,"num_words":1,"start":3466.2148,"end":3466.535},{"sentences":[{"text":"to say.","start":3466.23,"end":3466.79,"sentiment":"neutral","sentiment_score":-0.02440937701612711}],"sentiment":"neutral","sentiment_score":-0.02440937701612711,"channel":1,"num_words":2,"start":3466.23,"end":3466.79},{"sentences":[{"text":"keep","start":3466.535,"end":3466.9348,"sentiment":"neutral","sentiment_score":-0.01601773127913475}],"sentiment":"neutral","sentiment_score":-0.01601773127913475,"channel":0,"num_words":1,"start":3466.535,"end":3466.9348},{"sentences":[{"text":"But","start":3466.79,"end":3467.19,"sentiment":"neutral","sentiment_score":-0.021863942965865135}],"sentiment":"neutral","sentiment_score":-0.021863942965865135,"channel":1,"num_words":1,"start":3466.79,"end":3467.19},{"sentences":[{"text":"this","start":3466.9348,"end":3467.34,"sentiment":"neutral","sentiment_score":-0.02955673262476921}],"sentiment":"neutral","sentiment_score":-0.02955673262476921,"channel":0,"num_words":1,"start":3466.9348,"end":3467.34},{"sentences":[{"text":"they need to...","start":3467.19,"end":3467.91,"sentiment":"neutral","sentiment_score":-0.024632734556992848},{"text":"They have to know what the network is going.","start":3467.91,"end":3470.3098,"sentiment":"neutral","sentiment_score":-0.0847623244755798},{"text":"And now it's...","start":3470.3098,"end":3470.95,"sentiment":"neutral","sentiment_score":-0.04236555223663648},{"text":"The issues came from the customer and then network team tried to solve.","start":3470.95,"end":3475.365,"sentiment":"neutral","sentiment_score":-0.2287142162139599},{"text":"This is not okay.","start":3475.365,"end":3476.405,"sentiment":"negative","sentiment_score":-0.6134148836135864}],"sentiment":"neutral","sentiment_score":-0.19971250393427908,"channel":1,"num_words":32,"start":3467.19,"end":3476.405},{"sentences":[{"text":"Suppose...","start":3476.405,"end":3476.8052,"sentiment":"neutral","sentiment_score":-0.21426787972450256}],"sentiment":"neutral","sentiment_score":-0.21426787972450256,"channel":1,"num_words":1,"start":3476.405,"end":3476.8052},{"sentences":[{"text":"job.","start":3476.78,"end":3477.28,"sentiment":"neutral","sentiment_score":-0.1895650029182434}],"sentiment":"neutral","sentiment_score":-0.1895650029182434,"channel":0,"num_words":1,"start":3476.78,"end":3477.28},{"sentences":[{"text":"They're supposed to know it's what's going network because never happened","start":3476.8052,"end":3480.405,"sentiment":"neutral","sentiment_score":-0.13863901658491654}],"sentiment":"neutral","sentiment_score":-0.13863901658491654,"channel":1,"num_words":11,"start":3476.8052,"end":3480.405},{"sentences":[{"text":"Yeah.","start":3480.1401,"end":3480.6401,"sentiment":"neutral","sentiment_score":-0.06238086521625519}],"sentiment":"neutral","sentiment_score":-0.06238086521625519,"channel":0,"num_words":1,"start":3480.1401,"end":3480.6401},{"sentences":[{"text":"with the other name...","start":3480.405,"end":3481.465,"sentiment":"neutral","sentiment_score":-0.04892151337116957},{"text":"Other intern...","start":3481.5251,"end":3482.165,"sentiment":"neutral","sentiment_score":-0.04081330820918083},{"text":"Because I'm using the Internet with a lot of providers.","start":3482.165,"end":3486.105,"sentiment":"neutral","sentiment_score":-0.0981020338833332}],"sentiment":"neutral","sentiment_score":-0.07864581304602325,"channel":1,"num_words":16,"start":3480.405,"end":3486.105},{"sentences":[{"text":"Mhmm.","start":3486.105,"end":3486.605,"sentiment":"neutral","sentiment_score":-0.05132438614964485}],"sentiment":"neutral","sentiment_score":-0.05132438614964485,"channel":0,"num_words":1,"start":3486.105,"end":3486.605},{"sentences":[{"text":"Never happened.","start":3486.165,"end":3486.885,"sentiment":"neutral","sentiment_score":-0.09783262759447098},{"text":"Never got this type of response,","start":3486.885,"end":3488.84,"sentiment":"neutral","sentiment_score":-0.15964611247181892}],"sentiment":"neutral","sentiment_score":-0.14419274125248194,"channel":1,"num_words":8,"start":3486.165,"end":3488.84},{"sentences":[{"text":"Yeah.","start":3491.785,"end":3492.105,"sentiment":"neutral","sentiment_score":-0.0406343974173069},{"text":"I understand.","start":3492.105,"end":3492.6848,"sentiment":"neutral","sentiment_score":-0.02304616943001747},{"text":"But before we","start":3493.9448,"end":3495.4048,"sentiment":"neutral","sentiment_score":-0.0348804680009683}],"sentiment":"neutral","sentiment_score":-0.03189469004670779,"channel":0,"num_words":6,"start":3491.785,"end":3495.4048},{"sentences":[{"text":"actually.","start":3496.2676,"end":3496.7676,"sentiment":"neutral","sentiment_score":-0.036227673292160034}],"sentiment":"neutral","sentiment_score":-0.036227673292160034,"channel":1,"num_words":1,"start":3496.2676,"end":3496.7676},{"sentences":[{"text":"end this call, is it okay if we bring back the router that we provided?","start":3496.79,"end":3502.25,"sentiment":"neutral","sentiment_score":-0.009950465708971023},{"text":"Like, connect that one until the issue is resolved so that we can check?","start":3502.71,"end":3509.175,"sentiment":"neutral","sentiment_score":-0.00921586062759161}],"sentiment":"neutral","sentiment_score":-0.009595828773132685,"channel":0,"num_words":29,"start":3496.79,"end":3509.175},{"sentences":[{"text":"So you mean a new router, you want me to keep connect or","start":3510.355,"end":3515.155,"sentiment":"neutral","sentiment_score":-0.022257719332209}],"sentiment":"neutral","sentiment_score":-0.022257719332209,"channel":1,"num_words":13,"start":3510.355,"end":3515.155},{"sentences":[{"text":"Yeah.","start":3514.935,"end":3515.415,"sentiment":"neutral","sentiment_score":-0.017336873337626457}],"sentiment":"neutral","sentiment_score":-0.017336873337626457,"channel":0,"num_words":1,"start":3514.935,"end":3515.415},{"sentences":[{"text":"old one?","start":3515.155,"end":3515.895,"sentiment":"neutral","sentiment_score":-0.027567604556679726}],"sentiment":"neutral","sentiment_score":-0.027567604556679726,"channel":1,"num_words":2,"start":3515.155,"end":3515.895},{"sentences":[{"text":"Put it back.","start":3515.415,"end":3516.375,"sentiment":"neutral","sentiment_score":-0.02238372527062893},{"text":"Mhmm.","start":3516.375,"end":3516.875,"sentiment":"neutral","sentiment_score":0.002164720557630062},{"text":"The new router and the gray cable again.","start":3516.935,"end":3522.89,"sentiment":"neutral","sentiment_score":0.00250229355879128}],"sentiment":"neutral","sentiment_score":-0.003747342231993874,"channel":0,"num_words":12,"start":3515.415,"end":3522.89},{"sentences":[{"text":"Direct cable.","start":3522.8098,"end":3523.71,"sentiment":"neutral","sentiment_score":-0.003038579598069191},{"text":"I","start":3524.41,"end":3524.5698,"sentiment":"neutral","sentiment_score":-0.011301914229989052}],"sentiment":"neutral","sentiment_score":-0.0057930244753758115,"channel":1,"num_words":3,"start":3522.8098,"end":3524.5698},{"sentences":[{"text":"Mhmm.","start":3524.47,"end":3524.97,"sentiment":"neutral","sentiment_score":-0.016083095222711563}],"sentiment":"neutral","sentiment_score":-0.016083095222711563,"channel":0,"num_words":1,"start":3524.47,"end":3524.97},{"sentences":[{"text":"think something wrong with this router.","start":3524.5698,"end":3526.25,"sentiment":"neutral","sentiment_score":-0.12722726290424666},{"text":"My router was perfectly working.","start":3526.25,"end":3527.95,"sentiment":"neutral","sentiment_score":0.052502430975437164},{"text":"And when I plugged this new router to router...","start":3529.8499,"end":3533.4448,"sentiment":"neutral","sentiment_score":-0.057170386943552226}],"sentiment":"neutral","sentiment_score":-0.050769245252013206,"channel":1,"num_words":20,"start":3524.5698,"end":3533.4448},{"sentences":[{"text":"Mhmm.","start":3534.55,"end":3534.8,"sentiment":"neutral","sentiment_score":-0.06780355423688889},{"text":"Mhmm.","start":3534.8,"end":3535.215,"sentiment":"neutral","sentiment_score":-0.07302044332027435},{"text":"It stopped","start":3535.7751,"end":3536.495,"sentiment":"neutral","sentiment_score":-0.13737457618117332}],"sentiment":"neutral","sentiment_score":-0.10389328747987747,"channel":0,"num_words":4,"start":3534.55,"end":3536.495},{"sentences":[{"text":"And it's","start":3536.145,"end":3536.625,"sentiment":"neutral","sentiment_score":-0.2035558670759201}],"sentiment":"neutral","sentiment_score":-0.2035558670759201,"channel":1,"num_words":2,"start":3536.145,"end":3536.625},{"sentences":[{"text":"working.","start":3536.495,"end":3536.995,"sentiment":"neutral","sentiment_score":-0.19086498022079468}],"sentiment":"neutral","sentiment_score":-0.19086498022079468,"channel":0,"num_words":1,"start":3536.495,"end":3536.995},{"sentences":[{"text":"still...","start":3536.625,"end":3536.785,"sentiment":"neutral","sentiment_score":-0.2935551404953003},{"text":"I don't know what to say.","start":3536.785,"end":3538.1648,"sentiment":"negative","sentiment_score":-0.4557086577018102},{"text":"I'm struggling to fix this yesterday, and now I'm just getting frustrated.","start":3540.785,"end":3544.565,"sentiment":"negative","sentiment_score":-0.6482091297705969}],"sentiment":"negative","sentiment_score":-0.5687535075764907,"channel":1,"num_words":19,"start":3536.625,"end":3544.565},{"sentences":[{"text":"Yeah.","start":3547.0552,"end":3547.2952,"sentiment":"neutral","sentiment_score":-0.16762331128120422},{"text":"We understand.","start":3547.2952,"end":3548.0352,"sentiment":"neutral","sentiment_score":-0.17134150117635727},{"text":"We apologize","start":3551.0798,"end":3551.8198,"sentiment":"neutral","sentiment_score":-0.17366137355566025}],"sentiment":"neutral","sentiment_score":-0.17152581214904786,"channel":0,"num_words":5,"start":3547.0552,"end":3551.8198},{"sentences":[{"text":"Alright then.","start":3551.41,"end":3552.21,"sentiment":"neutral","sentiment_score":-0.07433716952800751},{"text":"Yeah.","start":3552.21,"end":3552.71,"sentiment":"neutral","sentiment_score":-0.05305693298578262}],"sentiment":"neutral","sentiment_score":-0.06724375734726588,"channel":1,"num_words":3,"start":3551.41,"end":3552.71},{"sentences":[{"text":"we apologize for the inconvenience.","start":3552.3599,"end":3553.98,"sentiment":"neutral","sentiment_score":-0.1770419880747795},{"text":"Please do know that I'm...","start":3555.16,"end":3556.7,"sentiment":"neutral","sentiment_score":-0.06850171312689782},{"text":"Be on top of this, and I'll get back to you as I have...","start":3556.92,"end":3561.24,"sentiment":"neutral","sentiment_score":0.033823921478220394},{"text":"Once I hear an update and...","start":3561.24,"end":3562.94,"sentiment":"neutral","sentiment_score":-0.006966119011243184},{"text":"If the issue's been resolved.","start":3563.495,"end":3564.955,"sentiment":"neutral","sentiment_score":0.006775180250406266}],"sentiment":"neutral","sentiment_score":-0.02177441194653511,"channel":0,"num_words":35,"start":3552.3599,"end":3564.955},{"sentences":[{"text":"Yeah.","start":3566.175,"end":3566.675,"sentiment":"neutral","sentiment_score":0.11894935369491576},{"text":"Yeah.","start":3566.895,"end":3567.055,"sentiment":"neutral","sentiment_score":0.19408941268920896},{"text":"Sure.","start":3567.055,"end":3567.555,"sentiment":"positive","sentiment_score":0.33457133173942566},{"text":"I look forward to your response.","start":3567.855,"end":3569.215,"sentiment":"positive","sentiment_score":0.4409495343764623}],"sentiment":"positive","sentiment_score":0.36592303382025826,"channel":1,"num_words":9,"start":3566.175,"end":3569.215},{"sentences":[{"text":"Okay.","start":3569.175,"end":3569.675,"sentiment":"neutral","sentiment_score":0.16678562760353088}],"sentiment":"neutral","sentiment_score":0.16678562760353088,"channel":0,"num_words":1,"start":3569.175,"end":3569.675},{"sentences":[{"text":"Yeah.","start":3569.215,"end":3569.375,"sentiment":"neutral","sentiment_score":0.12459158152341844},{"text":"I'm plugged in.","start":3569.375,"end":3570.355,"sentiment":"neutral","sentiment_score":0.09984554350376129}],"sentiment":"neutral","sentiment_score":0.10603205300867558,"channel":1,"num_words":4,"start":3569.215,"end":3570.355},{"sentences":[{"text":"Okay.","start":3569.895,"end":3570.395,"sentiment":"neutral","sentiment_score":0.07585518062114716}],"sentiment":"neutral","sentiment_score":0.07585518062114716,"channel":0,"num_words":1,"start":3569.895,"end":3570.395},{"sentences":[{"text":"I'm plugged in.","start":3570.415,"end":3571.295,"sentiment":"neutral","sentiment_score":0.07973610858122508},{"text":"No worries.","start":3571.295,"end":3571.955,"sentiment":"neutral","sentiment_score":0.11745696887373924}],"sentiment":"neutral","sentiment_score":0.09482445269823074,"channel":1,"num_words":5,"start":3570.415,"end":3571.955},{"sentences":[{"text":"The router?","start":3573.095,"end":3574.075,"sentiment":"neutral","sentiment_score":0.08031603693962097},{"text":"The new router?","start":3574.135,"end":3575.0352,"sentiment":"neutral","sentiment_score":0.082343394557635}],"sentiment":"neutral","sentiment_score":0.08153245151042939,"channel":0,"num_words":5,"start":3573.095,"end":3575.0352},{"sentences":[{"text":"New router.","start":3576.29,"end":3577.11,"sentiment":"neutral","sentiment_score":0.07487958669662476}],"sentiment":"neutral","sentiment_score":0.07487958669662476,"channel":1,"num_words":2,"start":3576.29,"end":3577.11},{"sentences":[{"text":"Yeah.","start":3577.975,"end":3578.475,"sentiment":"neutral","sentiment_score":0.08103914558887482},{"text":"And on to the first port again, please.","start":3578.81,"end":3582.83,"sentiment":"neutral","sentiment_score":0.06713157426565886}],"sentiment":"neutral","sentiment_score":0.06867685996823841,"channel":0,"num_words":9,"start":3577.975,"end":3582.83},{"sentences":[{"text":"Yeah.","start":3583.41,"end":3583.57,"sentiment":"neutral","sentiment_score":0.038877688348293304},{"text":"Passport?","start":3583.57,"end":3584.07,"sentiment":"neutral","sentiment_score":0.04649548977613449}],"sentiment":"neutral","sentiment_score":0.0426865890622139,"channel":1,"num_words":2,"start":3583.41,"end":3584.07},{"sentences":[{"text":"Yeah.","start":3587.85,"end":3588.17,"sentiment":"neutral","sentiment_score":0.042225610464811325},{"text":"Port one.","start":3588.17,"end":3589.15,"sentiment":"neutral","sentiment_score":0.0540782455354929}],"sentiment":"neutral","sentiment_score":0.05012736717859904,"channel":0,"num_words":3,"start":3587.85,"end":3589.15},{"sentences":[{"text":"Yeah.","start":3590.29,"end":3590.745,"sentiment":"neutral","sentiment_score":0.07490405440330505}],"sentiment":"neutral","sentiment_score":0.07490405440330505,"channel":1,"num_words":1,"start":3590.29,"end":3590.745},{"sentences":[{"text":"Okay.","start":3592.25,"end":3592.75,"sentiment":"neutral","sentiment_score":0.10080856829881668},{"text":"Okay then.","start":3597.355,"end":3598.175,"sentiment":"neutral","sentiment_score":0.13301774114370346},{"text":"Bye for now.","start":3598.635,"end":3599.695,"sentiment":"neutral","sentiment_score":0.16653993229071298},{"text":"Thank","start":3601.195,"end":3601.515,"sentiment":"positive","sentiment_score":0.43797168135643005}],"sentiment":"neutral","sentiment_score":0.1863479326878275,"channel":0,"num_words":7,"start":3592.25,"end":3601.515},{"sentences":[{"text":"Sure.","start":3601.225,"end":3601.5452,"sentiment":"positive","sentiment_score":0.4409741759300232}],"sentiment":"positive","sentiment_score":0.4409741759300232,"channel":1,"num_words":1,"start":3601.225,"end":3601.5452},{"sentences":[{"text":"you.","start":3601.515,"end":3602.015,"sentiment":"positive","sentiment_score":0.474328339099884}],"sentiment":"positive","sentiment_score":0.474328339099884,"channel":0,"num_words":1,"start":3601.515,"end":3602.015},{"sentences":[{"text":"I look forward your response as soon as you can, please.","start":3601.5452,"end":3604.53,"sentiment":"positive","sentiment_score":0.49077592112801294}],"sentiment":"positive","sentiment_score":0.49077592112801294,"channel":1,"num_words":11,"start":3601.5452,"end":3604.53},{"sentences":[{"text":"Yeah.","start":3604.475,"end":3604.975,"sentiment":"neutral","sentiment_score":0.20011597871780396}],"sentiment":"neutral","sentiment_score":0.20011597871780396,"channel":0,"num_words":1,"start":3604.475,"end":3604.975},{"sentences":[{"text":"Because from yesterday,","start":3605.33,"end":3606.3901,"sentiment":"neutral","sentiment_score":0.16004549960295358}],"sentiment":"neutral","sentiment_score":0.16004549960295358,"channel":1,"num_words":3,"start":3605.33,"end":3606.3901},{"sentences":[{"text":"Thank you.","start":3606.16,"end":3606.82,"sentiment":"neutral","sentiment_score":0.23615837842226028}],"sentiment":"neutral","sentiment_score":0.23615837842226028,"channel":0,"num_words":2,"start":3606.16,"end":3606.82},{"sentences":[{"text":"I spent a lot of hour and again today, and nothing happening.","start":3606.45,"end":3611.11,"sentiment":"neutral","sentiment_score":-0.2818024915953477}],"sentiment":"neutral","sentiment_score":-0.2818024915953477,"channel":1,"num_words":12,"start":3606.45,"end":3611.11},{"sentences":[{"text":"Mhmm.","start":3610.7202,"end":3611.2202,"sentiment":"neutral","sentiment_score":-0.16896101832389832}],"sentiment":"neutral","sentiment_score":-0.16896101832389832,"channel":0,"num_words":1,"start":3610.7202,"end":3611.2202},{"sentences":[{"text":"So I'm getting...","start":3611.17,"end":3611.97,"sentiment":"neutral","sentiment_score":-0.13695541769266129},{"text":"To be honest, frustrating.","start":3611.97,"end":3613.19,"sentiment":"negative","sentiment_score":-0.36198724806308746}],"sentiment":"neutral","sentiment_score":-0.2655450350471905,"channel":1,"num_words":7,"start":3611.17,"end":3613.19},{"sentences":[{"text":"Yeah.","start":3615.12,"end":3615.44,"sentiment":"neutral","sentiment_score":-0.1383209526538849},{"text":"I understand.","start":3615.44,"end":3616.1,"sentiment":"neutral","sentiment_score":-0.1003461591899395},{"text":"But","start":3616.8801,"end":3617.3801,"sentiment":"neutral","sentiment_score":0.03965053707361221}],"sentiment":"neutral","sentiment_score":-0.07484068349003792,"channel":0,"num_words":4,"start":3615.12,"end":3617.3801},{"sentences":[{"text":"Thank you.","start":3617.09,"end":3617.57,"sentiment":"positive","sentiment_score":0.3899771124124527},{"text":"Thank","start":3617.57,"end":3617.81,"sentiment":"positive","sentiment_score":0.5302237868309021}],"sentiment":"positive","sentiment_score":0.43672600388526917,"channel":1,"num_words":3,"start":3617.09,"end":3617.81},{"sentences":[{"text":"I","start":3617.76,"end":3617.92,"sentiment":"positive","sentiment_score":0.4496203660964966}],"sentiment":"positive","sentiment_score":0.4496203660964966,"channel":0,"num_words":1,"start":3617.76,"end":3617.92},{"sentences":[{"text":"you","start":3617.81,"end":3617.97,"sentiment":"positive","sentiment_score":0.5366591811180115}],"sentiment":"positive","sentiment_score":0.5366591811180115,"channel":1,"num_words":1,"start":3617.81,"end":3617.97},{"sentences":[{"text":"assure","start":3617.92,"end":3618.4,"sentiment":"positive","sentiment_score":0.37563133239746094}],"sentiment":"positive","sentiment_score":0.37563133239746094,"channel":0,"num_words":1,"start":3617.92,"end":3618.4},{"sentences":[{"text":"so much.","start":3617.97,"end":3618.615,"sentiment":"positive","sentiment_score":0.5480223298072815}],"sentiment":"positive","sentiment_score":0.5480223298072815,"channel":1,"num_words":2,"start":3617.97,"end":3618.615},{"sentences":[{"text":"you, I'll get back to","start":3618.4,"end":3619.5388,"sentiment":"neutral","sentiment_score":0.1795262336730957}],"sentiment":"neutral","sentiment_score":0.1795262336730957,"channel":0,"num_words":5,"start":3618.4,"end":3619.5388},{"sentences":[{"text":"Sure.","start":3620.615,"end":3620.935,"sentiment":"neutral","sentiment_score":0.189493328332901},{"text":"Thank you.","start":3620.935,"end":3621.335,"sentiment":"positive","sentiment_score":0.529302567243576},{"text":"Thank you so","start":3621.335,"end":3622.055,"sentiment":"positive","sentiment_score":0.5908502737681071}],"sentiment":"positive","sentiment_score":0.5034415473540624,"channel":1,"num_words":6,"start":3620.615,"end":3622.055},{"sentences":[{"text":"you.","start":3621.919,"end":3622.0789,"sentiment":"positive","sentiment_score":0.5812370777130127}],"sentiment":"positive","sentiment_score":0.5812370777130127,"channel":0,"num_words":1,"start":3621.919,"end":3622.0789},{"sentences":[{"text":"much.","start":3622.055,"end":3622.555,"sentiment":"positive","sentiment_score":0.4320012331008911}],"sentiment":"positive","sentiment_score":0.4320012331008911,"channel":1,"num_words":1,"start":3622.055,"end":3622.555},{"sentences":[{"text":"I'll give the callback again.","start":3622.0789,"end":3623.679,"sentiment":"neutral","sentiment_score":0.1845926433801651},{"text":"Okay.","start":3623.679,"end":3623.999,"sentiment":"neutral","sentiment_score":0.21602459251880649},{"text":"You're welcome.","start":3623.999,"end":3624.739,"sentiment":"positive","sentiment_score":0.4261719733476639}],"sentiment":"neutral","sentiment_score":0.24891646951436996,"channel":0,"num_words":8,"start":3622.0789,"end":3624.739},{"sentences":[{"text":"Thank","start":3624.455,"end":3624.955,"sentiment":"positive","sentiment_score":0.5447062849998474}],"sentiment":"positive","sentiment_score":0.5447062849998474,"channel":1,"num_words":1,"start":3624.455,"end":3624.955},{"sentences":[{"text":"Bye for","start":3624.959,"end":3625.439,"sentiment":"positive","sentiment_score":0.5556450933218002}],"sentiment":"positive","sentiment_score":0.5556450933218002,"channel":0,"num_words":2,"start":3624.959,"end":3625.439},{"sentences":[{"text":"thank","start":3625.415,"end":3625.655,"sentiment":"positive","sentiment_score":0.6166971325874329}],"sentiment":"positive","sentiment_score":0.6166971325874329,"channel":1,"num_words":1,"start":3625.415,"end":3625.655},{"sentences":[{"text":"now.","start":3625.439,"end":3625.939,"sentiment":"positive","sentiment_score":0.5578086972236633}],"sentiment":"positive","sentiment_score":0.5578086972236633,"channel":0,"num_words":1,"start":3625.439,"end":3625.939},{"sentences":[{"text":"you.","start":3625.655,"end":3625.895,"sentiment":"positive","sentiment_score":0.3354976773262024},{"text":"Bye bye.","start":3625.895,"end":3626.615,"sentiment":"neutral","sentiment_score":0.21999617666006088},{"text":"Thank you.","start":3626.615,"end":3627.275,"sentiment":"positive","sentiment_score":0.3896723985671997}],"sentiment":"neutral","sentiment_score":0.3109669655561447,"channel":1,"num_words":5,"start":3625.655,"end":3627.275}]},"summary":{"result":"success","short":"Merrine from Airtel calls R celebrate to troubleshoot internet issues with her new router. She explains that she changed the port on her router and is now experiencing stable flashing light. The agent suggests checking the network and adjusting settings, but the issue persists. They continue to troubleshoot and try different solutions, but ultimately the issue remains unresolved. The agent provides instructions on resetting the password and checking network settings, but the issue is resolved. The agent also asks the customer to send pictures of their credentials and reports the issue to the network team. The customer is frustrated and requests a callback once they hear an update."},"intents":{"segments":[{"text":"The router? Yeah.","start_word":429,"end_word":431,"intents":[{"intent":"Troubleshoot router problems","confidence_score":0.0021166224}]},{"text":"on, I turn on turn off the router and turn on the router on and off, then I I... And then I got a Wi Fi network. Without Wi Fi interaction, I cannot open the router. Okay. Yeah.","start_word":646,"end_word":683,"intents":[{"intent":"Turn on router","confidence_score":0.13351187},{"intent":"Turn off router","confidence_score":0.39545754},{"intent":"Switch on router","confidence_score":0.20958924}]},{"text":"Do you want me to Wi Fi router turn and off? On and off or not?","start_word":693,"end_word":708,"intents":[{"intent":"Change router status","confidence_score":0.00007065567}]},{"text":"I don't know what's wrong with this router. So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well. I can't see.","start_word":761,"end_word":797,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.22309823},{"intent":"Troubleshoot router setup","confidence_score":0.008038986},{"intent":"Troubleshoot router issue","confidence_score":0.09363049},{"intent":"Reset router","confidence_score":0.047709744},{"intent":"Troubleshoot router issue","confidence_score":0.13936013}]},{"text":"After connecting automatically, I appear welcome to use a standard router. Mhmm.","start_word":985,"end_word":996,"intents":[{"intent":"Set up router","confidence_score":0.06088947}]},{"text":"I think something something's wrong with the router. Can we try to switch the cable to K. Well... the yellow cable?","start_word":1452,"end_word":1472,"intents":[{"intent":"Fix router issue","confidence_score":0.3256557}]},{"text":"It's not a issue with routers because my old router also stopped working when I changed yesterday. Mhmm.","start_word":1682,"end_word":1699,"intents":[{"intent":"Fix router configuration","confidence_score":0.81305856}]},{"text":"Do you want my router picture? Yeah.","start_word":1974,"end_word":1980,"intents":[{"intent":"Send router picture","confidence_score":0.16032691}]},{"text":"Can we try to connect to this router?","start_word":2060,"end_word":2067,"intents":[{"intent":"Connect router to router","confidence_score":0.23568176}]},{"text":"Maybe it's it's an issue from the back end team. That's why we cannot see it on our end. But I'll report it if ever this router did work as well. Yeah.","start_word":2355,"end_word":2386,"intents":[{"intent":"Fix router issue","confidence_score":0.44754916}]},{"text":"the Wi It's connect. Yeah.","start_word":3006,"end_word":3010,"intents":[{"intent":"Fix router connection","confidence_score":0.0028536965}]},{"text":"It's connected with the Wi Fi. And Mhmm.","start_word":3343,"end_word":3350,"intents":[{"intent":"Connect router with a wi-fi","confidence_score":3.7273858e-7}]},{"text":"So what I'm going to do now is report this to the network team.","start_word":3649,"end_word":3662,"intents":[{"intent":"Report internet setup issues","confidence_score":0.004258045}]},{"text":"But since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work. So we'll need to raise this to the network team now to Okay.","start_word":3879,"end_word":3919,"intents":[{"intent":"Fix router issue","confidence_score":0.4772337}]},{"text":"I'll give you a callback once there's Okay. an update.","start_word":3936,"end_word":3945,"intents":[{"intent":"Request callback","confidence_score":0.08705166}]},{"text":"My router was perfectly working. And when I plugged this new router to router... Mhmm. Mhmm. It stopped And it's working. still... I don't know what to say. I'm struggling to fix this yesterday, and now I'm just getting frustrated. Yeah.","start_word":4355,"end_word":4395,"intents":[{"intent":"Fix router issue","confidence_score":0.34017608}]},{"text":"Yeah.","start_word":4526,"end_word":4526,"intents":[{"intent":"Express frustration","confidence_score":0.037786912}]},{"text":"I understand. But Thank you. Thank I you assure so much. you, I'll get back to Sure. Thank you. Thank you so you. much. I'll give the callback again. Okay. You're welcome. Thank Bye for thank now. you. Bye bye. Thank you.","start_word":4527,"end_word":4568,"intents":[{"intent":"Confirm understanding","confidence_score":0.084056385}]},{"text":"Thank Bye for thank now. you. Bye bye. Thank you.","start_word":4559,"end_word":4568,"intents":[{"intent":"Express appreciation","confidence_score":0.00019703705},{"intent":"End call","confidence_score":0.01127968},{"intent":"End call","confidence_score":0.030679822}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2266347110271454},{"text":"Good afternoon. This is Maureen from Airtel. Good afternoon, ma'am. This is Rusan again.","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.454551637172699},{"text":"Yeah. Hello. Yes. Mhmm. So, yeah, as we had discussed earlier regarding my Internet, Mhmm. I just reached home, and I will change the port as the instructor number four. Mhmm. Yeah. Because right now it's connected to the first port. Right? The LAN Yes. one. Yeah. Yeah. This is at the back of your router. Yeah. Yeah. So I just plugged the number four now. Okay. So I... So then I will turn on the laptop. Okay. Is the lights on the router flashing after you change it. Yeah. So it's... Mhmm. Let me see. Yes. It's red light flashing. Okay. Alright. How about the other end of the kit, the NTT box? Is it color green or color red as well? So all green. All green Yeah. So at the fiber box. box inside Yeah. health. Right? Do you want Mhmm. me to Yeah. picture the WhatsApp? Yeah. Can you take a picture, please, for me to have Yeah. your reference as well? Okay. Same WhatsApp. Right? Yeah. Same with them. One moment. Sent. Okay. Let me just have a look. Okay. I see. Is this gray cable, is this the one you're using ever since? There's no other cable? Because usually the yell... The color of the cable should be yellow. Yellow. Yeah. But is this the one So that so you're you using? mean... No. I received a cable, gray one, and I have a a old one. That's a yellow before I used. Yeah. Yeah. Look I cable. will send it I will send it to you to... This Okay. And that yellow cable is working fine? Have you used that before? Yeah. Before, yeah, it was working. So I have just send it to you, picture. This is my own cable, Okay. but I got a cable, a gray one from from Airtel with $10 router. Okay. So what she suggest me... So this will need to change the cable. Hang on. Let me just check. Let's just use the gray cable for the meantime. So which is I already Then... connected that one. Right? Yeah. Yeah. Correct. Okay. K. Do you have your Yes. I have a laptop. Can we try to access the router's interface on your Okay. laptop? Let Yeah. let me connect the Internet first. I Mhmm. mean, the tender router with the computer. It's connected. Supposed to open it straight away, actually. Yesterday, it was opening it straight away. Sorry. What is it? The router? Yeah. Okay. Alright. What I'll do? Can I'll I'll we please go to the press... browser. Yeah. Can we please press the reset button first on the router? How long? How long? Yeah. It's eight Yeah. second For or thirty? thirty thirty seconds. Okay. I will count now then. Yeah. Yeah. 1234567, Press 8, and 9, hold that button 10. for thirty seconds Yeah. because Yeah. the router 11, starts to... 12. Let me know once the router lights are back on and stable. So light are changing in the green, yellow, and red. So now it's a green. Okay. So I think it's a thirty second. Mhmm. Shall I leave? Yeah. You can... Yeah. So after Yes. Yes, ma'am. leave, it's a green light now, and it's not blinking. It's a stable light. Stable. Right? Okay. Yeah. Not Can blinking. we try to connect? Yeah. Let's now connect to the router. Okay. I'll turn on the Wi Fi. So yesterday, same thing happened. One of your team member asked me to do that. And then after Okay. the Wi Fi, it... I... What... Wasn't shows up. Mhmm.","start_word":15,"end_word":618,"sentiment":"neutral","sentiment_score":0.0021920015492680055},{"text":"And again, it's still green and not blinking. And I can't see the Wi Fi.","start_word":619,"end_word":633,"sentiment":"negative","sentiment_score":-0.36537325382232666},{"text":"Okay. And then Is later there a on chain... later Mhmm. on, I turn on turn off the router and turn on the router on and off, then I I... And then I got a Wi Fi network. Without Wi Fi interaction, I cannot open the router. Okay. Yeah. Let's just wait for it. No. I can't see any. Do you want me to Wi Fi router turn and off? On and off or not? No. No need for it to turn... Switch on and off this. I'm supposed to. The Wi Fi name can be back to its default name, which is on the back of your router. It's atenda underscore 82E1 Yes. 5 It... 4. Yeah. Yes. Yes. It was before as well. Same. Okay. I don't know what's wrong with this router.","start_word":634,"end_word":768,"sentiment":"neutral","sentiment_score":-0.0914226492245992},{"text":"So after reset button fifty second, it's not appearing any Wi Fi networking even though laptop or even though I'm checking in my phone as well.","start_word":769,"end_word":794,"sentiment":"negative","sentiment_score":-0.3686543107032776},{"text":"I can't see. Same thing happened yesterday as well. And something got emergency ops, and I just stopped the process. And then later this morning, what I did, I turned off the router and turned on. And then again, I saw on the Wi Fi network. Okay. Can we try to switch it off, then switch it back on? Router? But actually... Yeah. Okay. I'll turn But actually, up the router and... you don't need to do that anymore, but since Yeah. we cannot connect. But the thing is when green button not blinking or red button not blinking, this router at the moment account... A stable light. I can see here. Not blinking. When not blinking, don't show Wi Fi network, I guess. Okay. So still, I haven't turned up. Do you want me to turn up or not? Yeah. Can we switch it off then Yeah. switch I'll see. it back on? I did it now. No. It's... I can't... No network. Yeah. I received. Yeah. Now green... It's showing now. Green... Yeah. Green button was... Is blinking now. Okay. It wasn't Okay. blinking before. Mhmm. Okay.","start_word":795,"end_word":983,"sentiment":"neutral","sentiment_score":-0.0880107432603836},{"text":"After connecting automatically, I appear welcome to use a standard router.","start_word":984,"end_word":994,"sentiment":"positive","sentiment_score":0.5080183744430542},{"text":"Mhmm. And I can see I have a start now option. Do you want me to start? Yeah. Let's try to set up again. And then do you want the No. You can just tell picture? me what's showing there. Yeah. So after it starts, I I got option like Internet setting and it's blinking, detecting your Internet concern type, please wait. And return there. And under, there is a skip option as well. Okay. Yeah. So after that, I... Here is... Please select your Internet connection type of you select switch to other working modes on here is. And then ISP type normal, Internet connection type, I think PPPEO. Right? Yeah. Triple POE. Mhmm. Yeah. So I don't need to do anything with connection type. Right? Yeah. I... Connection type. Is it dynamic? Can you tell me the option? Okay. Let me check. Yeah. So here is the connection working mode is client plus AP mode, WISP mode, and AP mode. Sorry? Can you have a picture, please? Okay. I'm sending to my ID. Yeah. So this Okay. I option see. I got from up up. There is, you know, a yellow line switch to the other working mode. So when I press there, I got three option. Okay. Can we skip this one? Okay. Alright. And so ISP type normal and dynamic means p p p e o. Mhmm. And then I received the enter username and passcode. Okay. So my username is one one seven one at the right, a I r a Mhmm. I r t e l dot dot net dot a u. That means eleven one one seven one. I'll get it a I r t l a r t l dot net. I'll get it artl.net. I'll get it a r. Password is air AIR1 One two three zero one one seven one. 2301171. Let me verify. 112301171. And then after next. Right? Let me know the error message you'll get if it doesn't work. Yeah. It's processing now. Okay. Oh, I think I... It's worked, I think, or not. After again, I... It was That may processing, take a while. and and then again, automatically, I appear like this. Like this. I send it to you, the picture. After processing, it's kinda came like this. It went back to the first page. Right? Sorry? First page. Yeah. You want me to do again? Start now? Yeah. Can we do it again? Yeah. Just type in the credentials again. Yeah. So it's same same thing appear again going.","start_word":995,"end_word":1419,"sentiment":"neutral","sentiment_score":0.004504767568672405},{"text":"I don't know what's wrong.","start_word":1420,"end_word":1424,"sentiment":"negative","sentiment_score":-0.41793081164360046},{"text":"Processing.","start_word":1425,"end_word":1425,"sentiment":"neutral","sentiment_score":-0.2168174684047699},{"text":"Same message appear again like this. The no response from the remote server. What that mean even? I don't know.","start_word":1426,"end_word":1445,"sentiment":"negative","sentiment_score":-0.40755075216293335},{"text":"Yeah. Let me just check. Okay. I think something something's wrong with the router. Can we try to switch the cable to K. Well... the yellow cable? Yeah. Let's Sure. just try to double check. And if it still doesn't work, can we try the old router? Yeah. Yep. Alright. Let Let's me try see it. to figure the old one. So same port number four? Yes. Mhmm. Yep. Do you want me to turn off the router or turn off and on or it's okay? No. It's okay. Let's just change the cable. Let me change the cable and the green light blinking again. So shall I press try again? No. Let's just wait for it. Let's just check. I'll just check it on my end. Sure. It's is the yellow cable connected now? Yeah. Already. Alrighty. Okay. Can we try to switch it to the first port? No. Passport? Yeah. Mhmm. Okay. Number 42 again. Number one. Yeah. Plugged in. Okay. Hang on. It's the lights on their outer flashing when you're Yes. switching it Yeah. up, Yeah. but So it's still a green red. light green light Okay. flashing. Do you want a Green picture light or flashing. video? No. All good.","start_word":1446,"end_word":1650,"sentiment":"neutral","sentiment_score":-0.009072288104173978},{"text":"It's saying no response from the remote server.","start_word":1651,"end_word":1658,"sentiment":"negative","sentiment_score":-0.5322012901306152},{"text":"What I think is from the something issue with the account, and I don't think you... I don't know, but it's my call. It's not a issue with routers because my old router also stopped working when I changed yesterday. Mhmm. And, again, I changed... It didn't work. Then I just plugged my old router, which was working nicely. And then Mhmm. the... My old router also stopped working. So I don't think so any issue with router. At at my end, I don't know the IT, but... Yeah. Yeah. But... Because upon checking here on our end, there seems to be no issue. But if ever we cannot configure the previous router, we can a fault to the network team for them to further check. Can we try to configure the old router? All routers. So you Yeah. see nothing with the changing The one... as well? Sorry? What about... I just changed the port and everything. You don't want me to try or something like that? No. Because I want to check other router if it's Okay. working. Okay. Because you mentioned that it's working fine before as well. Right? Yeah. Yeah. Yeah. Yeah. But it stopped working randomly. Yes. So for me to... If ever if ever I'll be raising this to the network team, I'll mention that we already tried two routers, but still not working. Yes. Sure. Okay. Okay. Okay. Kindly use the gray cable again to the Right? old Okay. router. Yep. Sure. Not the yellow one. Here. Yeah. But before it was... I was using a yellow one. Yellow one. Okay. Yeah. Mine one. And there's a lot of things that I had due to Internet. So many things. My work has been stopped. No. This might be a network fault, but let's just further check. Yeah. I just plugged in now, so maybe it will take it. Do you want my router picture? Yeah. And does it has a one... W a n port? In the... Yeah. I'm using Aussie diopter here. So this has LAN W port a n. Mhmm. and then WAN means sign is Internet sign. Yeah. It's a blue. Yeah. Before I used... Usually, I used Okay. to. Yeah. I'll send you the picture so it will be easy for you. Okay.","start_word":1659,"end_word":2042,"sentiment":"neutral","sentiment_score":-0.05771980062127113},{"text":"Sure. Thank you.","start_word":2043,"end_word":2045,"sentiment":"positive","sentiment_score":0.44096118211746216},{"text":"No worries. Yeah. I have to to be Okay. sent and delivered here. Yeah. Can we try to connect to this router? Let's try to log in. Yeah. I already connected. I've connected Mhmm. already. This is my own router. And Can I'm I have saying... the? A picture underneath the router, the sticker? Yeah. Sure. Okay.","start_word":2046,"end_word":2102,"sentiment":"neutral","sentiment_score":0.07001764327287674},{"text":"Thank you.","start_word":2103,"end_word":2104,"sentiment":"positive","sentiment_score":0.41275495290756226},{"text":"Alright. And I'm sending you the router front picture as well. Yeah. Okay. Let's try to log in. Yes. So the light five z, two z, and Internet sign light and power as I send it to you, the picture. Hello? Mhmm. Yeah. I received it. Yeah. So all light is on except LAN. Mhmm. I'll check. Is your laptop connected now? Okay. It's connected, but I don't know Internet is working or not. It's connected. But it's saying Okay. no Internet connection. Yeah. Let's try to log in to the router's interface. Can we press the reset then Okay. first? Okay. Let me get the key. Yeah. To ensure a clean start. How many seconds? For thirty seconds as well Okay. until the router starts. Let me know once their router lights are back on and stable. I'm not sure. 1415, sixteen, seventeen, 18, 19, 20, 21, 22, 23, 24, 25, twenty six, twenty seven, twenty eight, twenty nine, thirty. So at the moment, power light's blinking. Okay. Can I put you a few second hold? I'm getting Yeah. my Sure. employer numb... Phone. Yeah. No worries.","start_word":2105,"end_word":2292,"sentiment":"neutral","sentiment_score":0.021807431104652424},{"text":"Thank you for your patience.","start_word":2293,"end_word":2297,"sentiment":"positive","sentiment_score":0.48874586820602417},{"text":"This is still blinking power button only. Okay. So Can you don't we try see any issue with you don't see any issue with my account in your system? Yeah. Actually. But But let's it's see. a message saying Maybe server it's issues from your remote something like yeah. that. I don't know what that mean. Yeah. Maybe it's it's an issue from the back end team. That's why we cannot see it on our end. But I'll report it if ever this router did work as well. Yeah. It wasn't the issue or any... No. It's still blinking. I don't know what's wrong with the power. Okay. Let's It's just still power, wait but... for it. Yeah. Only power light is blinking. Other light is still. Interesting. Wasn't take so long. But it's taking long. It's taking long. I see. It's power light only blinking. No. The light hasn't turned on. Oh, I don't know what's wrong. It's still the power light blinking. Can I turn off the router and turn on? Yeah. Can we try it? Wasn't happened before. It's supposed to be quicker. Yeah. It's turned on all the light here now. Okay. Let's try to connect the router now. So you see all these 80. Yeah. Okay. It's connected now. So I do... I need to open the browser. Yeah. Let's try to log in to the router's interface. So what's the two one nine two? Let's see here. I think it's the HTTP, the factory default setting. It's wrong. It's s t t p. Yeah. Below the ASUS brand. Okay. S t t p and then double slash. Yeah. Appear. So I received... Welcome to RTTP SP router. Create a new network and advance it. Create a new network. Yeah. Mhmm. Create a new network. Then after... So let's start to detection. It's buffering now.","start_word":2298,"end_word":2607,"sentiment":"neutral","sentiment_score":-0.052642328183977835},{"text":"I have awesome here. Internet start to detect your connection type auto detection, which is buffering, rounding.","start_word":2608,"end_word":2624,"sentiment":"positive","sentiment_score":0.4725399911403656},{"text":"Mhmm. Yeah. I got it. Okay. So I'll send it to your picture.","start_word":2625,"end_word":2637,"sentiment":"neutral","sentiment_score":0.24833878874778748},{"text":"It's gonna be easy Sure.","start_word":2638,"end_word":2642,"sentiment":"positive","sentiment_score":0.43102210760116577},{"text":"for for me as well. Sorry.","start_word":2643,"end_word":2648,"sentiment":"neutral","sentiment_score":0.1104286164045334},{"text":"I'm taking longer.","start_word":2649,"end_word":2651,"sentiment":"negative","sentiment_score":-0.35957297682762146},{"text":"I don't know what's wrong with this Internet. All of a sudden, it Yeah. was working No worries. perfectly. Yeah.","start_word":2652,"end_word":2671,"sentiment":"neutral","sentiment_score":-0.1008821576833725},{"text":"I'm here Thank to you assist for your... you.","start_word":2672,"end_word":2680,"sentiment":"positive","sentiment_score":0.4314849078655243},{"text":"Yeah.","start_word":2681,"end_word":2681,"sentiment":"neutral","sentiment_score":0.28928542137145996},{"text":"Thank you for your patience.","start_word":2682,"end_word":2686,"sentiment":"positive","sentiment_score":0.3888244032859802},{"text":"Yeah. Can we please check WhatsApp? Okay. Can we click PPPOE? So after creating, it says username and password. Same username and password. Right? Alright. Yeah. Correct. So 1171@arate8irtel..1171atthe.airda.net.au. First two, I have one two three zero one one seven one. I'll reset the password. 12301171. Yep. And after the next... And then it's saying assign your network SSID means the Wi Fi name. Yeah. That's the Wi Fi number. Can we skip that one for now? Okay. Okay. It says need to press. But I'll You need quickly to change write it the down name? then. And what I'll do, and I'll put the password... Wi Fi password. Okay. Just Won't make sure to be remember that one for long. future use. Yeah. Sure. Sure. Yeah. Or just enter the current one. You can just see it... Yeah. I Copy said paste it. it's Yeah. the same one here. So it says router logging name. Mhmm. So what I need to put here? Username Yeah. or Wi Fi name? The Wi Fi name I did, and after pressing next, it came like this. Let me send you the picture. Can you skip it or no? There is no escape option. So what I'll Mhmm. Okay. do, I'll put it out the name of something like admin or something like that. Username or Let me check. Router login name. Okay. Can you create one? That that... This is for the router's interface, Yeah. like, Yeah. Yeah. when So we I try put to log I in again. put Yeah. it... Yeah. Yeah. So I did that. Yeah. It's buffering. It's processing. Yeah. Sure. It's still buffering. Can you check one photo that I have sent? When I placed Yes.","start_word":2687,"end_word":2975,"sentiment":"neutral","sentiment_score":0.027184600203868425},{"text":"Thank you.","start_word":2976,"end_word":2977,"sentiment":"positive","sentiment_score":0.4165721833705902},{"text":"the next next button, it's buffering. Mhmm. And then it appear appears on the sponsor, something like that. And I choose. Is your laptop still connected to Yeah. the Wi It's connect. Yeah. It's connected. Fi? Okay. Can you click wait? Wait here. I clicked. Okay. It's still happening. I don't know what's wrong. Does it still buffer? It's still buffering. Yeah. Let's just wait for it. It's saying again unresponsive. You can wait for it to become a responsive or exit the page again. Okay. Can you click exit page? But that will ask you to log in again. Yeah. Yeah. A d m I n. Yeah. It's doing... It's saying log in the router. Can we try to enter the new username and password that you created? Yep. Maybe it has been changed. Yeah. It's worked. Okay. And And where it's again, did it it's bring up you? It's again, Mhmm. create a new network. Is there an existing network already or no? Is there a existing network created Sorry? No. It's or saying no? a new one. New one only? Yeah. Yeah. Not existing. So... Yeah. So, again, I appear, like, you know, p p... POE. Yeah. And then I can see the previous username and password is still here. Okay. Mhmm. So I'm going to the next. And then same Wi Fi name and password appeared here. I apply. Yeah.","start_word":2978,"end_word":3211,"sentiment":"neutral","sentiment_score":-0.03809537700353525},{"text":"Now this time it's worked. Yeah. It's successful. So it's created.","start_word":3212,"end_word":3222,"sentiment":"positive","sentiment_score":0.5354095697402954},{"text":"I will send it to the picture. Okay. Internet status disconnected. Okay. Can I try to use the yellow cable, The one that you've been? Before. Let's just double check. Okay. The yellow one. Then... Right? Yeah. Connected with a Okay. locator. Can I have a picture as well of the credentials you entered at this router? Like, the picture from the previous router that the username and password is visible, the p p p o e, username and password. From router? Yeah. So you mean old router feature you want? I don't know. This router, the Asus router. Can you Okay. still Is see the username and password that you entered? The 1171@airtel.net.a. it... No. It is still connected. It's connected with the Wi Fi. And Mhmm. do you mean inside the router? Yeah. Routers interface. Okay. You want the picture. Right? Yeah. On where the credentials is showing. The username and password. The one one seven one. Oh, okay. Mhmm. So which option do I need to check-in the... Inside the router? Can you check Wireless? one? W a n. Okay. Yeah. So double... Inserted into one. Yeah. Yeah. One means Can you... a blue color. Right? Yeah. And See so the it's already username in and in... password? No. I don't know what I'm trying to say. But cable is already here inside the. Mhmm. Okay. W a n. Yes. Yeah. And so on the router's interface, It's the front the front one side. that which... You mean light is blinking. No. You mean? On your laptop. In the laptop. Okay. In the laptop, I'm sending you the picture what I can see now. Can you see the username and password that we entered you entered? The one one seven one?","start_word":3223,"end_word":3516,"sentiment":"neutral","sentiment_score":-0.011355013586580752},{"text":"No. I can't see here any option.","start_word":3517,"end_word":3523,"sentiment":"negative","sentiment_score":-0.396232008934021},{"text":"I just send it to you, the pizza, if Can you can you see. click w a n? It's Yeah. on the W. left side. Yeah. W a n. Yeah. Advanced settings. What is w n. Then Yeah. Yeah. third Yeah. 1, Yeah. W one. N. Yeah. Third one. Yeah. Yeah. Yeah. Can And you click then after... Yeah. I clicked and then basic configuration p p e o. And then enable one, yes. Enable NAT NAT. Yes. Can you see the username and password? The one one Yes. seven one Yes. at airtel. Yeah. Yes. Can you Yeah. Account setting. Yeah. can you take a picture of it Okay. where the username and password is visible? Sure. Okay. Send it. Yeah. Okay. Got it. So what I'm going to do now is report this to the network team. Send Mhmm. as well these pictures that you send me that we tried two routers and two cables, but Internet is still not working. Then I'll get back to you once I hear an update from them. Is that okay? Give you a callback or send you a message here in WhatsApp or email. No. So Internet is not going to set up today?","start_word":3524,"end_word":3726,"sentiment":"neutral","sentiment_score":0.004135070368647575},{"text":"No. Unfortunately, because we tried two routers already. I think this is a network fault.","start_word":3727,"end_word":3741,"sentiment":"negative","sentiment_score":-0.550252377986908},{"text":"So I'll... I'm going to log a ticket. I'll raise this to the network team for them Lot to of lot further of check.","start_word":3742,"end_word":3765,"sentiment":"neutral","sentiment_score":-0.2903077304363251},{"text":"lot of things gonna be stopped because I'm working with Internet. I... And you're saying nobody here is gonna be a issue for me now.","start_word":3766,"end_word":3790,"sentiment":"negative","sentiment_score":-0.4389505982398987},{"text":"Yeah. I understand. But I'll need to place this to the network team So when gonna for them be to have fix a check. this? Actually, for the Actually, for the estimated time of restoration, I cannot guarantee you, but I'll monitor the ticket so that once I receive an update and once the Internet is restored, I'll get back to I still not here. you. But it's supposed to be IT or everything. Supposed to be a twenty four hour support, actually, isn't it? Yeah. That's correct. But since this is a network fault, we're going to raise it because we exhausted all our efforts in the venues configuring the router, but still doesn't work. So we'll need to raise this to the network team now to Okay. further So check it's the issue with... Supa Network. Alright. What the settings? Yeah. And Good. I'll give you a callback once there's Okay. an update. Mhmm. So, Yeah. yeah, please, you know, please follow-up for me, and it's very urgent Yeah.","start_word":3791,"end_word":3961,"sentiment":"neutral","sentiment_score":-0.13550508327302876},{"text":"because if I can't get Internet, I can't do anything, actually.","start_word":3962,"end_word":3972,"sentiment":"negative","sentiment_score":-0.4612238109111786},{"text":"Yeah. And when I... When I joined with this network, I told... They said before joining, I talked to them. So twenty four hour support will be available or something like that, and now there's no support. Yeah. Actually, we have twenty four hours this support, like troubleshooting the issue. But in your case, we need to raise this to the network team because troubleshooting did not work. Yeah. So... Yeah. This is another That's why. router issues. I'm pretty much sure. Yeah. I think so because we tested two routers already. So this Alright. is I'll... I look forward the back your response. end team. Could you please Yeah. follow-up for for for my Yeah. India. So I'll if get if you back can... to you ASAP. Okay. Sure. Maybe via email or phone call again. A phone call, I'm I'm ready to response the phone and Okay. Yeah. and fix today. So... Yeah.","start_word":3973,"end_word":4127,"sentiment":"neutral","sentiment_score":-0.05891593173146248},{"text":"Thank you, sir.","start_word":4128,"end_word":4130,"sentiment":"positive","sentiment_score":0.37970709800720215},{"text":"Just keep So your lines you mean open. you mean... If ever you'd... Yeah. Yeah. Mhmm. Yeah. So so you you are going to call me to... Call me back to fix the issue or just a response only Yeah. from the network team? I'll get back to you for the network team response and for further troubleshooting if ever we need to do something on your end. Alright. But Then here what just to say. keep But this they need to... They have to know what the network is going. And now it's... The issues came from the customer and then network team tried to solve.","start_word":4131,"end_word":4237,"sentiment":"neutral","sentiment_score":-0.01864385719750529},{"text":"This is not okay.","start_word":4238,"end_word":4241,"sentiment":"negative","sentiment_score":-0.5899600982666016},{"text":"Suppose... job. They're supposed to know it's what's going network because never happened Yeah. with the other name... Other intern... Because I'm using the Internet with a lot of providers. Mhmm. Never happened. Never got this type of response, Yeah. I understand. But before we actually. end this call, is it okay if we bring back the router that we provided? Like, connect that one until the issue is resolved so that we can check? So you mean a new router, you want me to keep connect or Yeah. old one? Put it back. Mhmm. The new router and the gray cable again. Direct cable. I Mhmm. think something wrong with this router. My router was perfectly working. And when I plugged this new router to router... Mhmm. Mhmm. It stopped And it's working.","start_word":4242,"end_word":4375,"sentiment":"neutral","sentiment_score":-0.05896170064806938},{"text":"still... I don't know what to say. I'm struggling to fix this yesterday, and now I'm just getting frustrated.","start_word":4376,"end_word":4394,"sentiment":"negative","sentiment_score":-0.5504748821258545},{"text":"Yeah. We understand. We apologize Alright then. Yeah. we apologize for the inconvenience. Please do know that I'm... Be on top of this, and I'll get back to you as I have... Once I hear an update and... If the issue's been resolved. Yeah. Yeah.","start_word":4395,"end_word":4439,"sentiment":"neutral","sentiment_score":-0.03119571693241596},{"text":"Sure. I look forward to your response.","start_word":4440,"end_word":4446,"sentiment":"positive","sentiment_score":0.4124262034893036},{"text":"Okay. Yeah. I'm plugged in. Okay. I'm plugged in. No worries. The router? The new router? New router. Yeah. And on to the first port again, please. Yeah. Passport? Yeah. Port one. Yeah. Okay. Okay then. Bye for now.","start_word":4447,"end_word":4485,"sentiment":"neutral","sentiment_score":0.09014946967363358},{"text":"Thank Sure. you. I look forward your response as soon as you can, please.","start_word":4486,"end_word":4499,"sentiment":"positive","sentiment_score":0.4743522107601166},{"text":"Yeah. Because from yesterday, Thank you. I spent a lot of hour and again today, and nothing happening. Mhmm. So I'm getting... To be honest, frustrating. Yeah. I understand. But Thank you.","start_word":4500,"end_word":4531,"sentiment":"neutral","sentiment_score":-0.10278867837041616},{"text":"Thank I you assure so much.","start_word":4532,"end_word":4537,"sentiment":"positive","sentiment_score":0.5044330358505249},{"text":"you, I'll get back to Sure.","start_word":4538,"end_word":4543,"sentiment":"neutral","sentiment_score":0.18969136476516724},{"text":"Thank you. Thank you so you. much.","start_word":4544,"end_word":4550,"sentiment":"positive","sentiment_score":0.5331330299377441},{"text":"I'll give the callback again. Okay.","start_word":4551,"end_word":4556,"sentiment":"neutral","sentiment_score":0.19349263608455655},{"text":"You're welcome. Thank Bye for thank now. you.","start_word":4557,"end_word":4564,"sentiment":"positive","sentiment_score":0.4724240303039551},{"text":"Bye bye.","start_word":4565,"end_word":4566,"sentiment":"neutral","sentiment_score":0.21995635330677032},{"text":"Thank you.","start_word":4567,"end_word":4568,"sentiment":"positive","sentiment_score":0.4586549997329712}],"average":{"sentiment":"neutral","sentiment_score":-0.023631083084288768}}}}