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Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9. Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly. Thank you for calling Storage King. You're speaking with Stacy. How can I help? Unfortunately, they're just about to go into a meeting. Can I take a message? I believe so. Yep. So well, they're just about to go in, I believe. Yeah. No problem. You too. 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for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9.\n\nThank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly. Thank you for calling Storage King.\n\nYou're speaking with Stacy. How can I help? Unfortunately, they're just about to go into a meeting. Can I take a message? I believe so.\n\nYep. So well, they're just about to go in, I believe. Yeah. No problem. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"You for calling Storage King.","start":0.24,"end":1.86,"sentiment":"neutral","sentiment_score":0.049110778421163556},{"text":"Calls may be recorded for training and quality purposes.","start":2.32,"end":5.38,"sentiment":"neutral","sentiment_score":0.023476516207059223},{"text":"For storage inquiries, press 1.","start":6.08,"end":8.26,"sentiment":"neutral","sentiment_score":0.01720708515495062},{"text":"For any other inquiries, please press 2.","start":8.639999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.014511370100080967},{"text":"To repeat these options, please press 9.","start":11.44,"end":14.055,"sentiment":"neutral","sentiment_score":0.011364736195121492}],"sentiment":"neutral","sentiment_score":0.02193971841850064,"num_words":33,"start":0.24,"end":14.055},{"sentences":[{"text":"Thank you for calling Storage King.","start":31.97,"end":34.15,"sentiment":"neutral","sentiment_score":0.3016883134841919},{"text":"To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start":34.45,"end":40.15,"sentiment":"neutral","sentiment_score":0.25870778981377096},{"text":"We appreciate your patience.","start":40.85,"end":42.39,"sentiment":"positive","sentiment_score":0.39253413677215576},{"text":"A storage specialist will be with you shortly.","start":42.705,"end":45.365,"sentiment":"neutral","sentiment_score":0.19763652980327606},{"text":"Thank you for calling Storage King.","start":50.465,"end":51.825,"sentiment":"neutral","sentiment_score":0.33262589077154797}],"sentiment":"neutral","sentiment_score":0.27695479116788724,"num_words":41,"start":31.97,"end":51.825},{"sentences":[{"text":"You're speaking with Stacy.","start":51.825,"end":52.785004,"sentiment":"neutral","sentiment_score":0.19764934107661247},{"text":"How can I help?","start":52.785004,"end":53.765,"sentiment":"neutral","sentiment_score":0.19674808159470558},{"text":"Unfortunately, they're just about to go into a meeting.","start":63.829998,"end":66.409996,"sentiment":"neutral","sentiment_score":-0.26406141453319126},{"text":"Can I take a message?","start":67.43,"end":68.729996,"sentiment":"neutral","sentiment_score":-0.1165021151304245},{"text":"I believe so.","start":72.555,"end":73.515,"sentiment":"neutral","sentiment_score":-0.05056887244184812}],"sentiment":"neutral","sentiment_score":-0.06132720932364464,"num_words":25,"start":51.825,"end":73.515},{"sentences":[{"text":"Yep.","start":73.515,"end":74.015,"sentiment":"neutral","sentiment_score":-0.1361600011587143},{"text":"So well, they're just about to go in, I believe.","start":74.395004,"end":76.495,"sentiment":"neutral","sentiment_score":-0.15358265489339828},{"text":"Yeah.","start":76.635,"end":77.135,"sentiment":"neutral","sentiment_score":-0.014397058635950089},{"text":"No problem.","start":88.394936,"end":88.95494,"sentiment":"neutral","sentiment_score":0.19200000911951065},{"text":"You too.","start":88.95494,"end":89.59494,"sentiment":"neutral","sentiment_score":0.14215490967035294}],"sentiment":"neutral","sentiment_score":-0.0636296106968075,"num_words":16,"start":73.515,"end":89.59494},{"sentences":[{"text":"Bye.","start":89.59494,"end":90.09494,"sentiment":"neutral","sentiment_score":0.11471464484930038}],"sentiment":"neutral","sentiment_score":0.11471464484930038,"num_words":1,"start":89.59494,"end":90.09494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9.\n\nThank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly. Thank you for calling Storage King.\n\nYou're speaking with Stacy. How can I help?\n\nChannel 0: Oh, hi, Stace. Yep. My name is Andrew, and I was trying to reach Arnold from the IT department.\n\nChannel 1: Unfortunately, they're just about to go into a meeting. Can I take a message?\n\nChannel 0: Oh, he's on a meeting right now?\n\nChannel 1: I believe so.\n\nChannel 0: No. It's\n\nChannel 1: Yep. So well, they're just about\n\nChannel 0: it's\n\nChannel 1: to go in,\n\nChannel 0: alright.\n\nChannel 1: I believe. Yeah.\n\nChannel 0: Oh, it's alright. I I actually called him, but I didn't answer. That's probably why. But thank you, Stace. I'll try to reach him later.\n\nYou have a great day. Take care.\n\nChannel 1: No problem. You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"You for calling Storage King.","start":0.24,"end":1.86,"sentiment":"neutral","sentiment_score":0.049110778421163556},{"text":"Calls may be recorded for training and quality purposes.","start":2.32,"end":5.38,"sentiment":"neutral","sentiment_score":0.023476516207059223},{"text":"For storage inquiries, press 1.","start":6.08,"end":8.26,"sentiment":"neutral","sentiment_score":0.01720708515495062},{"text":"For any other inquiries, please press 2.","start":8.639999,"end":11.219999,"sentiment":"neutral","sentiment_score":0.014511370100080967},{"text":"To repeat these options, please press 9.","start":11.44,"end":14.055,"sentiment":"neutral","sentiment_score":0.011364736195121492}],"sentiment":"neutral","sentiment_score":0.02193971841850064,"channel":1,"num_words":33,"start":0.24,"end":14.055},{"sentences":[{"text":"Thank you for calling Storage King.","start":31.97,"end":34.15,"sentiment":"neutral","sentiment_score":0.3016883134841919},{"text":"To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start":34.45,"end":40.15,"sentiment":"neutral","sentiment_score":0.25870778981377096},{"text":"We appreciate your patience.","start":40.85,"end":42.39,"sentiment":"positive","sentiment_score":0.39253413677215576},{"text":"A storage specialist will be with you shortly.","start":42.705,"end":45.365,"sentiment":"neutral","sentiment_score":0.19763652980327606},{"text":"Thank you for calling Storage King.","start":50.465,"end":51.825,"sentiment":"neutral","sentiment_score":0.33262589077154797}],"sentiment":"neutral","sentiment_score":0.27695479116788724,"channel":1,"num_words":41,"start":31.97,"end":51.825},{"sentences":[{"text":"You're speaking with Stacy.","start":51.825,"end":52.785004,"sentiment":"neutral","sentiment_score":0.19764934107661247},{"text":"How can I help?","start":52.785004,"end":53.765,"sentiment":"neutral","sentiment_score":0.19674808159470558}],"sentiment":"neutral","sentiment_score":0.19719871133565903,"channel":1,"num_words":8,"start":51.825,"end":53.765},{"sentences":[{"text":"Oh, hi, Stace.","start":54.485,"end":55.545,"sentiment":"neutral","sentiment_score":-0.0011321946512907743},{"text":"Yep.","start":55.765,"end":56.085,"sentiment":"neutral","sentiment_score":-0.00546875549480319},{"text":"My name is Andrew, and I was trying to reach Arnold from the IT department.","start":56.085,"end":61.84,"sentiment":"neutral","sentiment_score":-0.021430275589227676}],"sentiment":"neutral","sentiment_score":-0.017385235436162667,"channel":0,"num_words":19,"start":54.485,"end":61.84},{"sentences":[{"text":"Unfortunately, they're just about to go into a meeting.","start":63.829998,"end":66.409996,"sentiment":"neutral","sentiment_score":-0.26406141453319126},{"text":"Can I take a message?","start":67.43,"end":68.729996,"sentiment":"neutral","sentiment_score":-0.1165021151304245}],"sentiment":"neutral","sentiment_score":-0.21136166474648885,"channel":1,"num_words":14,"start":63.829998,"end":68.729996},{"sentences":[{"text":"Oh, he's on a meeting right now?","start":70.22,"end":72.0,"sentiment":"neutral","sentiment_score":-0.07879453897476196}],"sentiment":"neutral","sentiment_score":-0.07879453897476196,"channel":0,"num_words":7,"start":70.22,"end":72.0},{"sentences":[{"text":"I believe so.","start":72.555,"end":73.515,"sentiment":"neutral","sentiment_score":-0.05056887244184812}],"sentiment":"neutral","sentiment_score":-0.05056887244184812,"channel":1,"num_words":3,"start":72.555,"end":73.515},{"sentences":[{"text":"No.","start":73.340004,"end":73.5,"sentiment":"neutral","sentiment_score":-0.17820115387439728},{"text":"It's","start":73.5,"end":73.66,"sentiment":"neutral","sentiment_score":-0.1476791352033615}],"sentiment":"neutral","sentiment_score":-0.1629401445388794,"channel":0,"num_words":2,"start":73.340004,"end":73.66},{"sentences":[{"text":"Yep.","start":73.515,"end":74.015,"sentiment":"neutral","sentiment_score":-0.1361600011587143},{"text":"So well, they're just about","start":74.395004,"end":75.355,"sentiment":"neutral","sentiment_score":-0.16919656097888947}],"sentiment":"neutral","sentiment_score":-0.16369046767552695,"channel":1,"num_words":6,"start":73.515,"end":75.355},{"sentences":[{"text":"it's","start":75.225006,"end":75.625,"sentiment":"neutral","sentiment_score":-0.2098180055618286}],"sentiment":"neutral","sentiment_score":-0.2098180055618286,"channel":0,"num_words":1,"start":75.225006,"end":75.625},{"sentences":[{"text":"to go in,","start":75.355,"end":75.915,"sentiment":"neutral","sentiment_score":-0.17569548885027567}],"sentiment":"neutral","sentiment_score":-0.17569548885027567,"channel":1,"num_words":3,"start":75.355,"end":75.915},{"sentences":[{"text":"alright.","start":75.625,"end":76.125,"sentiment":"neutral","sentiment_score":-0.11843059957027437}],"sentiment":"neutral","sentiment_score":-0.11843059957027437,"channel":0,"num_words":1,"start":75.625,"end":76.125},{"sentences":[{"text":"I believe.","start":75.915,"end":76.495,"sentiment":"neutral","sentiment_score":-0.08137863874435425},{"text":"Yeah.","start":76.635,"end":77.135,"sentiment":"neutral","sentiment_score":-0.014397058635950089}],"sentiment":"neutral","sentiment_score":-0.05905144537488619,"channel":1,"num_words":3,"start":75.915,"end":77.135},{"sentences":[{"text":"Oh, it's alright.","start":78.025,"end":78.905,"sentiment":"neutral","sentiment_score":-0.0118879908695817},{"text":"I I actually called him, but I didn't answer.","start":78.905,"end":81.485,"sentiment":"neutral","sentiment_score":-0.11648023128509521},{"text":"That's probably why.","start":81.625,"end":82.825005,"sentiment":"neutral","sentiment_score":-0.1601390242576599},{"text":"But thank you, Stace.","start":82.825005,"end":84.605,"sentiment":"neutral","sentiment_score":0.2533354740589857},{"text":"I'll try to reach him later.","start":85.145004,"end":86.925,"sentiment":"neutral","sentiment_score":0.21177532275517783}],"sentiment":"neutral","sentiment_score":0.02878362823277712,"channel":0,"num_words":25,"start":78.025,"end":86.925},{"sentences":[{"text":"You have a great day.","start":87.065,"end":87.945,"sentiment":"positive","sentiment_score":0.5276130437850952},{"text":"Take care.","start":87.945,"end":88.685005,"sentiment":"positive","sentiment_score":0.3585849404335022}],"sentiment":"positive","sentiment_score":0.47931929997035433,"channel":0,"num_words":7,"start":87.065,"end":88.685005},{"sentences":[{"text":"No problem.","start":88.394936,"end":88.95494,"sentiment":"neutral","sentiment_score":0.19200000911951065},{"text":"You too.","start":88.95494,"end":89.59494,"sentiment":"neutral","sentiment_score":0.14215490967035294},{"text":"Bye.","start":89.59494,"end":90.09494,"sentiment":"neutral","sentiment_score":0.11471464484930038}],"sentiment":"neutral","sentiment_score":0.1566048964858055,"channel":1,"num_words":5,"start":88.394936,"end":90.09494},{"sentences":[{"text":"Bye bye.","start":90.284935,"end":91.542435,"sentiment":"neutral","sentiment_score":0.07527614012360573}],"sentiment":"neutral","sentiment_score":0.07527614012360573,"channel":0,"num_words":2,"start":90.284935,"end":91.542435}]},"summary":{"result":"success","short":"The customer called Storage King and was directed to a representative named Stacy. Stacy informed the customer that a storage specialist would be on the line shortly and that the call may be recorded for quality assurance. The customer, Andrew, attempted to reach Arnold from the IT department but was informed that he is on a meeting and will not be available to answer the call. He decides to call Arnold later and thanks Stacy before ending the call."},"intents":{"segments":[{"text":"Oh, hi, Stace. Yep. My name is Andrew, and I was trying to reach Arnold from the IT department.","start_word":82,"end_word":100,"intents":[{"intent":"Reach aragon","confidence_score":0.023131061},{"intent":"Reach arnold","confidence_score":0.13799748}]},{"text":"Oh, hi, Stace. Yep. My name is Andrew, and I was trying to reach Arnold from the IT department. Unfortunately, they're just about to go into a meeting. Can I take a message?","start_word":82,"end_word":114,"intents":[{"intent":"Take a message","confidence_score":0.30671364}]}]},"sentiments":{"segments":[{"text":"You for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press 9. Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start_word":0,"end_word":55,"sentiment":"neutral","sentiment_score":0.12369464337825777},{"text":"We appreciate your patience.","start_word":56,"end_word":59,"sentiment":"positive","sentiment_score":0.4000326693058014},{"text":"A storage specialist will be with you shortly. Thank you for calling Storage King. You're speaking with Stacy. How can I help? Oh, hi, Stace. Yep. My name is Andrew, and I was trying to reach Arnold from the IT department. Unfortunately, they're just about to go into a meeting. Can I take a message? Oh, he's on a meeting right now? I believe so. No. It's Yep. So well, they're just about it's to go in, alright. I believe. Yeah. Oh, it's alright. I I actually called him, but I didn't answer. That's probably why. But thank you, Stace. I'll try to reach him later.","start_word":60,"end_word":165,"sentiment":"neutral","sentiment_score":-0.015288688242435455},{"text":"You have a great day. Take care.","start_word":166,"end_word":172,"sentiment":"positive","sentiment_score":0.47558727860450745},{"text":"No problem. You too. Bye. Bye bye.","start_word":173,"end_word":179,"sentiment":"neutral","sentiment_score":0.12623757123947144}],"average":{"sentiment":"neutral","sentiment_score":0.053416084697228354}}}}