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But before we jump into it, I do need to let you know our call is recorded. And if I could just get you confirmed security again because it is a new call. It's just full name, date of birth, and address. Sorry. Perfect. I just couldn't get out of my head that you kept quoting $34,000, and I just spoke to another client at the beginning of the week that had premiums similar. And I was like, that's weird. Two in one week. I jumped in and had a look. What policy are you talking about that cost $34,000? Because your towel policy cost $2,757.92 for the year. And that this is the policy that covers you for $296,872 of life insurance and the same amount in total and permanent disability insurance. That's only 2,700. No. No. No. You're alright. It would have been sometime last week, I'm assuming, based on, like, you calling up the office. I see the email you're reading. It's your new your new total yearly premium is $3,419.03 and 13¢. That's okay. It would have been an email on the September 16. I'm still okay to cancel. That's fine. I just I was just looking at it again because I I was like, 34,000 just kept sticking with me. And I was I was like, I know I don't have many clients that have premiums that high. Again, still happy to cancel if that's what you wanna do, but it is 3,419. And the benefit amount is increasing and will now be $311,000. So if you passed away, 311,000 is payable to your estate. Yep. Yes. I know. No. You're so fine. It's so fine. It's funny. It's so okay. I'm so glad that I went and had another look at it, but completely understandable. So what do you wanna do? Do you just want me to pop everything in an email and let you sit on it for a bit? Okay. I can do that. I'll get an email. Oh. Oh, no. Bringing friends home. Perfect. I'll pop it in an email, and you can sit on it for a a little bit. And if I don't hear hear from you by next week, I'll give you another next Tuesday, same time. Perfect. I will talk to you then. No. It's okay. 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Lyle. Larissa, Oaktree Financial. Sorry to give you a callback. I just looked into something, and I just wanted to touch base with you first. But before we jump into it, I do need to let you know our call is recorded.\n\nAnd if I could just get you confirmed security again because it is a new call. It's just full name, date of birth, and address. Sorry. Perfect. I just couldn't get out of my head that you kept quoting $34,000, and I just spoke to another client at the beginning of the week that had premiums similar.\n\nAnd I was like, that's weird. Two in one week. I jumped in and had a look. What policy are you talking about that cost $34,000? Because your towel policy cost $2,757.92 for the year.\n\nAnd that this is the policy that covers you for $296,872 of life insurance and the same amount in total and permanent disability insurance. That's only 2,700. No. No. No.\n\nYou're alright. It would have been sometime last week, I'm assuming, based on, like, you calling up the office. I see the email you're reading. It's your new your new total yearly premium is $3,419.03 and 13¢. That's okay.\n\nIt would have been an email on the September 16. I'm still okay to cancel. That's fine. I just I was just looking at it again because I I was like, 34,000 just kept sticking with me. And I was I was like, I know I don't have many clients that have premiums that high.\n\nAgain, still happy to cancel if that's what you wanna do, but it is 3,419. And the benefit amount is increasing and will now be $311,000. So if you passed away, 311,000 is payable to your estate. Yep. Yes.\n\nI know. No. You're so fine. It's so fine. It's funny.\n\nIt's so okay. I'm so glad that I went and had another look at it, but completely understandable. So what do you wanna do? Do you just want me to pop everything in an email and let you sit on it for a bit? Okay.\n\nI can do that. I'll get an email. Oh. Oh, no. Bringing friends home.\n\nPerfect. I'll pop it in an email, and you can sit on it for a a little bit. And if I don't hear hear from you by next week, I'll give you another next Tuesday, same time. Perfect. I will talk to you then.\n\nNo. It's okay. Bye, Lyle.","paragraphs":[{"sentences":[{"text":"Hey, Lyle.","start":3.4399998,"end":4.16,"sentiment":"neutral","sentiment_score":0.04805185832083225},{"text":"Larissa, Oaktree Financial.","start":4.16,"end":5.54,"sentiment":"neutral","sentiment_score":0.058141217877467476},{"text":"Sorry to give you a callback.","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":-0.07185173655549686},{"text":"I just looked into something, and I just wanted to touch base with you first.","start":10.88,"end":14.719999,"sentiment":"neutral","sentiment_score":0.057492029418547946},{"text":"But before we jump into it, I do need to let you know our call is recorded.","start":14.719999,"end":18.445,"sentiment":"neutral","sentiment_score":0.020202972871415755}],"sentiment":"neutral","sentiment_score":0.024308091419380763,"num_words":43,"start":3.4399998,"end":18.445},{"sentences":[{"text":"And if I could just get you confirmed security again because it is a new 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611974110 Crystalville, right, strainer. Yep. I got it down here. That's that's that's why that's why I hate technology.\n\nYeah. Put it all in an email. And I'll work at what I'm gonna do. Yeah. Alright.\n\nOh, Jesus. I brought me the blue dog. Yeah. I got I got a dog with me. I am because she's on heat.\n\nShe brought her dog up here. And then we've had it for five weeks. After the dog is not a week. If you just pop it all in an email, then I can this fella's text me now. See if he can ring me now.\n\nYep. I I think so. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.014239543117582798},{"text":"611974110 Crystalville, right, strainer.","start":25.005001,"end":28.705,"sentiment":"neutral","sentiment_score":0.01460713124834001},{"text":"Yep.","start":39.940002,"end":40.440002,"sentiment":"neutral","sentiment_score":-0.09527157992124556},{"text":"I got it down here.","start":150.215,"end":151.515,"sentiment":"neutral","sentiment_score":-0.18331944644451142},{"text":"That's that's that's why that's why I hate technology.","start":253.64499,"end":255.985,"sentiment":"neutral","sentiment_score":-0.14196137338876724}],"sentiment":"neutral","sentiment_score":-0.11084265522658825,"num_words":20,"start":1.68,"end":255.985},{"sentences":[{"text":"Yeah.","start":273.745,"end":273.985,"sentiment":"neutral","sentiment_score":0.020697157829999924},{"text":"Put it all in an email.","start":273.985,"end":275.285,"sentiment":"neutral","sentiment_score":0.01961754107226928},{"text":"And I'll work at what I'm gonna do.","start":279.505,"end":284.88498,"sentiment":"neutral","sentiment_score":0.022117389016784728},{"text":"Yeah.","start":285.185,"end":285.685,"sentiment":"neutral","sentiment_score":0.045460086315870285},{"text":"Alright.","start":286.17,"end":286.67,"sentiment":"neutral","sentiment_score":0.10923226922750472}],"sentiment":"neutral","sentiment_score":0.02764905129066285,"num_words":17,"start":273.745,"end":286.67},{"sentences":[{"text":"Oh, Jesus.","start":292.09003,"end":292.83002,"sentiment":"neutral","sentiment_score":0.0499434694647789},{"text":"I brought me the blue dog.","start":296.01,"end":297.05002,"sentiment":"neutral","sentiment_score":0.06028819394608339},{"text":"Yeah.","start":297.05002,"end":297.29,"sentiment":"neutral","sentiment_score":0.028573349118232727},{"text":"I got I got a dog with me.","start":297.29,"end":298.49002,"sentiment":"neutral","sentiment_score":0.02395214606076479},{"text":"I am because she's on heat.","start":298.49002,"end":300.865,"sentiment":"neutral","sentiment_score":-0.02296825187901656}],"sentiment":"neutral","sentiment_score":0.023652048214622166,"num_words":23,"start":292.09003,"end":300.865},{"sentences":[{"text":"She brought her dog up here.","start":301.485,"end":302.94498,"sentiment":"neutral","sentiment_score":0.00025898590683937073},{"text":"And then we've had it for five weeks.","start":303.32498,"end":305.185,"sentiment":"neutral","sentiment_score":-0.02427566098049283},{"text":"After the dog is not a week.","start":305.88498,"end":308.065,"sentiment":"neutral","sentiment_score":-0.06582682632974216},{"text":"If you just pop it all in an email, then I can this fella's text me now.","start":316.51,"end":324.67,"sentiment":"neutral","sentiment_score":0.02509901990347049},{"text":"See if he can ring me now.","start":324.67,"end":326.13,"sentiment":"neutral","sentiment_score":0.020391027043972696}],"sentiment":"neutral","sentiment_score":-0.0018670806454287635,"num_words":45,"start":301.485,"end":326.13},{"sentences":[{"text":"Yep.","start":343.295,"end":343.795,"sentiment":"neutral","sentiment_score":0.13754694163799286},{"text":"I I think so.","start":347.3,"end":348.43997,"sentiment":"neutral","sentiment_score":0.07862637657672167},{"text":"Bye.","start":350.97998,"end":351.47998,"sentiment":"neutral","sentiment_score":-0.12455003708600998}],"sentiment":"neutral","sentiment_score":0.05458373514314493,"num_words":6,"start":343.295,"end":351.47998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hey, Lyle. Larissa, Oaktree Financial. Sorry to give you a callback. I just looked into something, and I just wanted to touch base with you first. But before we jump into it, I do need to let you know our call is recorded.\n\nAnd if I could just get you confirmed security again because it is a new call. It's just full name, date of birth, and address. Sorry.\n\nChannel 1: 611974110 Crystalville, right, strainer.\n\nChannel 0: Perfect. I just couldn't get out of my head that you kept quoting $34,000, and I just spoke to another client at the beginning of the week that had premiums similar.\n\nChannel 1: Yep.\n\nChannel 0: And I was like, that's weird. Two in one week. I jumped in and had a look. What policy are you talking about that cost $34,000? Because your towel policy cost $2,757.92 for the year.\n\nAnd that this is the policy that covers you for $296,872 of life insurance and the same amount in total and permanent disability insurance. That's only 2,700. No. No. No.\n\nYou're alright. It would have been sometime last week, I'm assuming, based on, like, you calling up the office. I see the email you're reading. It's your new your new total yearly premium is $3,419.03 and 13¢. That's okay.\n\nIt would have been an email on the September 16.\n\nChannel 1: I got it down here.\n\nChannel 0: I'm still okay to cancel. That's fine. I just I was just looking at it again because I I was like, 34,000 just kept sticking with me. And I was I was like, I know I don't have many clients that have premiums that high. Again, still happy to cancel if that's what you wanna do, but it is 3,419.\n\nAnd the benefit amount is increasing and will now be $311,000. So if you passed away, 311,000 is payable to your estate. Yep. Yes. I know.\n\nNo. You're so fine. It's so fine. It's funny. It's so okay.\n\nI'm so glad that I went and had another look at it, but\n\nChannel 1: That's that's that's why that's why I hate technology.\n\nChannel 0: completely understandable. So what do you wanna do? Do you just want me to pop everything in an email and let you sit on it for a bit?\n\nChannel 1: Yeah. Put it all in an email. And I'll work at what I'm gonna do. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Alright.\n\nChannel 0: I can do that. I'll\n\nChannel 1: Oh,\n\nChannel 0: get an\n\nChannel 1: Jesus.\n\nChannel 0: email.\n\nChannel 1: I brought me the blue dog. Yeah. I got I got a dog with me. I am because she's on heat. She brought\n\nChannel 0: Oh.\n\nChannel 1: her dog up here. And then we've had it for five weeks. After\n\nChannel 0: Oh,\n\nChannel 1: the\n\nChannel 0: no.\n\nChannel 1: dog is not a week.\n\nChannel 0: Bringing friends home.\n\nChannel 1: If you just pop it all in an email, then I can this fella's text me now. See if he can ring me now.\n\nChannel 0: Perfect. I'll pop it in an email, and you can sit on it for a a little bit. And if I don't hear hear from you by next week, I'll give you another next Tuesday, same time.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. I will talk to you then.\n\nChannel 1: I I think so.\n\nChannel 0: No. It's okay. Bye, Lyle.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.014239543117582798}],"sentiment":"neutral","sentiment_score":0.014239543117582798,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hey, Lyle.","start":3.4399998,"end":4.16,"sentiment":"neutral","sentiment_score":0.04805185832083225},{"text":"Larissa, Oaktree Financial.","start":4.16,"end":5.54,"sentiment":"neutral","sentiment_score":0.058141217877467476},{"text":"Sorry to give you a callback.","start":5.6,"end":6.74,"sentiment":"neutral","sentiment_score":-0.07185173655549686},{"text":"I just looked into something, and I just wanted to touch base with you first.","start":10.88,"end":14.719999,"sentiment":"neutral","sentiment_score":0.057492029418547946},{"text":"But before we jump into it, I do need to let you know our call is 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strainer.","start":25.005001,"end":28.705,"sentiment":"neutral","sentiment_score":0.01460713124834001}],"sentiment":"neutral","sentiment_score":0.01460713124834001,"channel":1,"num_words":4,"start":25.005001,"end":28.705},{"sentences":[{"text":"Perfect.","start":29.325,"end":29.825,"sentiment":"positive","sentiment_score":0.3437007665634155},{"text":"I just couldn't get out of my head that you kept quoting $34,000, and I just spoke to another client at the beginning of the week that had premiums similar.","start":31.62,"end":38.84,"sentiment":"neutral","sentiment_score":-0.3139964282512665}],"sentiment":"neutral","sentiment_score":-0.2927803897088574,"channel":0,"num_words":31,"start":29.325,"end":38.84},{"sentences":[{"text":"Yep.","start":39.940002,"end":40.440002,"sentiment":"neutral","sentiment_score":-0.09527157992124556}],"sentiment":"neutral","sentiment_score":-0.09527157992124556,"channel":1,"num_words":1,"start":39.940002,"end":40.440002},{"sentences":[{"text":"And I was like, that's weird.","start":40.18,"end":43.62,"sentiment":"neutral","sentiment_score":-0.267783984541893},{"text":"Two in one week.","start":43.62,"end":44.685,"sentiment":"neutral","sentiment_score":-0.12070144154131413},{"text":"I jumped in and had a look.","start":44.925003,"end":46.385002,"sentiment":"neutral","sentiment_score":-0.027411537511008128},{"text":"What policy are you talking about that cost $34,000?","start":46.845,"end":49.885002,"sentiment":"neutral","sentiment_score":-0.0439360278348128},{"text":"Because your towel policy cost $2,757.92 for the year.","start":49.885002,"end":55.985,"sentiment":"neutral","sentiment_score":-0.0474631968471739}],"sentiment":"neutral","sentiment_score":-0.08868524166090148,"channel":0,"num_words":35,"start":40.18,"end":55.985},{"sentences":[{"text":"And that this is the policy that covers you for $296,872 of life insurance and the same amount in total and permanent disability insurance.","start":67.58,"end":80.365,"sentiment":"neutral","sentiment_score":-0.027694573160260916},{"text":"That's only 2,700.","start":83.225,"end":85.32,"sentiment":"neutral","sentiment_score":-0.04951013500491778},{"text":"No.","start":92.6,"end":92.84,"sentiment":"neutral","sentiment_score":-0.24509695172309875},{"text":"No.","start":92.84,"end":93.0,"sentiment":"neutral","sentiment_score":-0.29074591398239136},{"text":"No.","start":93.0,"end":93.08,"sentiment":"neutral","sentiment_score":-0.3217676877975464}],"sentiment":"neutral","sentiment_score":-0.055693690478801725,"channel":0,"num_words":30,"start":67.58,"end":93.08},{"sentences":[{"text":"You're alright.","start":93.08,"end":93.82,"sentiment":"neutral","sentiment_score":-0.18317712470889091},{"text":"It would have been sometime last week, I'm assuming, based on, like, you calling up the office.","start":112.38,"end":117.92,"sentiment":"neutral","sentiment_score":-0.07222259702051387},{"text":"I see the email you're reading.","start":125.885,"end":127.245,"sentiment":"neutral","sentiment_score":-0.022854441155989964},{"text":"It's your new your new total yearly premium is $3,419.03 and 13¢.","start":127.245,"end":134.545,"sentiment":"neutral","sentiment_score":-0.06732734462076967},{"text":"That's okay.","start":142.17001,"end":143.07,"sentiment":"neutral","sentiment_score":-0.021180159179493785}],"sentiment":"neutral","sentiment_score":-0.06616384618131346,"channel":0,"num_words":39,"start":93.08,"end":143.07},{"sentences":[{"text":"It would have been an email on the September 16.","start":146.33,"end":149.63,"sentiment":"neutral","sentiment_score":-0.09100284799933434}],"sentiment":"neutral","sentiment_score":-0.09100284799933434,"channel":0,"num_words":10,"start":146.33,"end":149.63},{"sentences":[{"text":"I got it down here.","start":150.215,"end":151.515,"sentiment":"neutral","sentiment_score":-0.18331944644451142}],"sentiment":"neutral","sentiment_score":-0.18331944644451142,"channel":1,"num_words":5,"start":150.215,"end":151.515},{"sentences":[{"text":"I'm still okay to cancel.","start":161.045,"end":162.485,"sentiment":"neutral","sentiment_score":-0.31714503169059755},{"text":"That's fine.","start":162.485,"end":163.38501,"sentiment":"neutral","sentiment_score":-0.08436848223209381},{"text":"I just I was just looking at it again because I I was like, 34,000 just kept sticking with me.","start":163.52501,"end":169.05,"sentiment":"negative","sentiment_score":-0.430915879458189},{"text":"And I was I was like, I know I don't have many clients that have premiums that high.","start":169.85,"end":174.91,"sentiment":"neutral","sentiment_score":-0.11412120444907083},{"text":"Again, still happy to cancel if that's what you wanna do, but it is 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but","start":250.37,"end":253.11,"sentiment":"positive","sentiment_score":0.33930774892751986}],"sentiment":"positive","sentiment_score":0.33930774892751986,"channel":0,"num_words":13,"start":250.37,"end":253.11},{"sentences":[{"text":"That's that's that's why that's why I hate technology.","start":253.64499,"end":255.985,"sentiment":"neutral","sentiment_score":-0.14196137338876724}],"sentiment":"neutral","sentiment_score":-0.14196137338876724,"channel":1,"num_words":9,"start":253.64499,"end":255.985},{"sentences":[{"text":"completely understandable.","start":258.93,"end":260.07,"sentiment":"neutral","sentiment_score":-0.021022874861955643},{"text":"So what do you wanna do?","start":262.69,"end":264.22998,"sentiment":"neutral","sentiment_score":-0.0282436419899265},{"text":"Do you just want me to pop everything in an email and let you sit on it for a 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is not a week.","start":306.285,"end":308.065,"sentiment":"neutral","sentiment_score":-0.07594319730997086}],"sentiment":"neutral","sentiment_score":-0.07594319730997086,"channel":1,"num_words":5,"start":306.285,"end":308.065},{"sentences":[{"text":"Bringing friends home.","start":311.86,"end":312.91998,"sentiment":"neutral","sentiment_score":-0.031944806377092995}],"sentiment":"neutral","sentiment_score":-0.031944806377092995,"channel":0,"num_words":3,"start":311.86,"end":312.91998},{"sentences":[{"text":"If you just pop it all in an email, then I can this fella's text me now.","start":316.51,"end":324.67,"sentiment":"neutral","sentiment_score":0.02509901990347049},{"text":"See if he can ring me now.","start":324.67,"end":326.13,"sentiment":"neutral","sentiment_score":0.020391027043972696}],"sentiment":"neutral","sentiment_score":0.0237258553194503,"channel":1,"num_words":24,"start":316.51,"end":326.13},{"sentences":[{"text":"Perfect.","start":331.69,"end":332.19,"sentiment":"positive","sentiment_score":0.3500657081604004},{"text":"I'll pop it in an email, and you can sit on it for a a little bit.","start":332.25,"end":337.45,"sentiment":"neutral","sentiment_score":0.1846331997829325},{"text":"And if I don't hear hear from you by next week, I'll give you another next Tuesday, same time.","start":337.45,"end":342.365,"sentiment":"neutral","sentiment_score":0.05395605826848432}],"sentiment":"neutral","sentiment_score":0.1219998705830123,"channel":0,"num_words":37,"start":331.69,"end":342.365},{"sentences":[{"text":"Yep.","start":343.295,"end":343.795,"sentiment":"neutral","sentiment_score":0.13754694163799286}],"sentiment":"neutral","sentiment_score":0.13754694163799286,"channel":1,"num_words":1,"start":343.295,"end":343.795},{"sentences":[{"text":"Perfect.","start":344.905,"end":345.405,"sentiment":"neutral","sentiment_score":0.2450532615184784},{"text":"I will talk to you then.","start":345.465,"end":346.685,"sentiment":"neutral","sentiment_score":0.08917595942815144}],"sentiment":"neutral","sentiment_score":0.1114441454410553,"channel":0,"num_words":7,"start":344.905,"end":346.685},{"sentences":[{"text":"I I think so.","start":347.3,"end":348.43997,"sentiment":"neutral","sentiment_score":0.07862637657672167}],"sentiment":"neutral","sentiment_score":0.07862637657672167,"channel":1,"num_words":4,"start":347.3,"end":348.43997},{"sentences":[{"text":"No.","start":348.66498,"end":348.82498,"sentiment":"negative","sentiment_score":-0.37166956067085266},{"text":"It's okay.","start":348.82498,"end":349.38498,"sentiment":"neutral","sentiment_score":-0.19567345082759857},{"text":"Bye, Lyle.","start":349.38498,"end":350.205,"sentiment":"neutral","sentiment_score":0.01731265801936388}],"sentiment":"neutral","sentiment_score":-0.1456782292574644,"channel":0,"num_words":5,"start":348.66498,"end":350.205},{"sentences":[{"text":"Bye.","start":350.97998,"end":351.47998,"sentiment":"neutral","sentiment_score":-0.12455003708600998}],"sentiment":"neutral","sentiment_score":-0.12455003708600998,"channel":1,"num_words":1,"start":350.97998,"end":351.47998}]},"summary":{"result":"success","short":"The customer, Lyle, receives a call from a representative from Oaktree Financial. The representative confirms the customer's insurance policy and explains the benefits of their new total annual premium. The customer agrees to cancel the policy and the representative promises to email the customer with the necessary information."},"intents":{"segments":[{"text":"And I was I was like, I know I don't have many clients that have premiums that high. Again, still happy to cancel if that's what you wanna do, but it is 3,419. And the benefit amount is increasing and will now be $311,000. So if you passed away, 311,000 is payable to your estate. Yep.","start_word":253,"end_word":308,"intents":[{"intent":"Manage expense","confidence_score":0.00001902436}]},{"text":"And I was I was like, I know I don't have many clients that have premiums that high. Again, still happy to cancel if that's what you wanna do, but it is 3,419. And the benefit amount is increasing and will now be $311,000. So if you passed away, 311,000 is payable to your estate. Yep. Yes.","start_word":253,"end_word":309,"intents":[{"intent":"Cancel premiums","confidence_score":0.0957587}]},{"text":"If you just pop it all in an email, then I can this fella's text me now. See if he can ring me now.","start_word":449,"end_word":472,"intents":[{"intent":"Contact speaker","confidence_score":0.0016754299}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, Lyle. Larissa, Oaktree Financial. Sorry to give you a callback. I just looked into something, and I just wanted to touch base with you first. But before we jump into it, I do need to let you know our call is recorded. And if I could just get you confirmed security again because it is a new call. It's just full name, date of birth, and address. Sorry. 611974110 Crystalville, right, strainer.","start_word":0,"end_word":73,"sentiment":"neutral","sentiment_score":0.027969172224402428},{"text":"Perfect.","start_word":74,"end_word":74,"sentiment":"positive","sentiment_score":0.3437007665634155},{"text":"I just couldn't get out of my head that you kept quoting $34,000, and I just spoke to another client at the beginning of the week that had premiums similar. Yep. And I was like, that's weird. Two in one week. I jumped in and had a look. What policy are you talking about that cost $34,000? Because your towel policy cost $2,757.92 for the year. And that this is the policy that covers you for $296,872 of life insurance and the same amount in total and permanent disability insurance. That's only 2,700. No. No. No. You're alright. It would have been sometime last week, I'm assuming, based on, like, you calling up the office. I see the email you're reading. It's your new your new total yearly premium is $3,419.03 and 13<unk>. That's okay. It would have been an email on the September 16. I got it down here.","start_word":75,"end_word":226,"sentiment":"neutral","sentiment_score":-0.12168785184621812},{"text":"I'm still okay to cancel.","start_word":226,"end_word":231,"sentiment":"negative","sentiment_score":-0.3369874954223633},{"text":"That's fine.","start_word":231,"end_word":233,"sentiment":"neutral","sentiment_score":-0.053008098155260086},{"text":"I just I was just looking at it again because I I was like, 34,000 just kept sticking with me.","start_word":233,"end_word":253,"sentiment":"negative","sentiment_score":-0.4410678148269654},{"text":"And I was I was like, I know I don't have many clients that have premiums that high. Again, still happy to cancel if that's what you wanna do, but it is 3,419. And the benefit amount is increasing and will now be $311,000. So if you passed away, 311,000 is payable to your estate. Yep. Yes. I know. No. You're so fine.","start_word":252,"end_word":314,"sentiment":"neutral","sentiment_score":-0.05395541712641716},{"text":"It's so fine.","start_word":315,"end_word":317,"sentiment":"positive","sentiment_score":0.34866759181022644},{"text":"It's funny.","start_word":318,"end_word":319,"sentiment":"neutral","sentiment_score":0.24451671540737152},{"text":"It's so okay.","start_word":320,"end_word":322,"sentiment":"positive","sentiment_score":0.35821962356567383},{"text":"I'm so glad that I went and had another look at it, but That's that's that's why that's why I hate technology. completely understandable. So what do you wanna do? Do you just want me to pop everything in an email and let you sit on it for a bit? Yeah. Put it all in an email. And I'll work at what I'm gonna do. Yeah. Okay. Alright. I can do that. I'll Oh, get an Jesus. email. I brought me the blue dog. Yeah. I got I got a dog with me. I am because she's on heat. She brought Oh. her dog up here. And then we've had it for five weeks. After Oh, the no. dog is not a week. Bringing friends home. If you just pop it all in an email, then I can this fella's text me now. See if he can ring me now.","start_word":323,"end_word":472,"sentiment":"neutral","sentiment_score":0.021944288164377213},{"text":"Perfect.","start_word":473,"end_word":473,"sentiment":"positive","sentiment_score":0.3500657081604004},{"text":"I'll pop it in an email, and you can sit on it for a a little bit. And if I don't hear hear from you by next week, I'll give you another next Tuesday, same time. Yep.","start_word":474,"end_word":510,"sentiment":"neutral","sentiment_score":0.11623793095350266},{"text":"Perfect.","start_word":511,"end_word":511,"sentiment":"positive","sentiment_score":0.36683207750320435},{"text":"I will talk to you then. I I think so.","start_word":512,"end_word":521,"sentiment":"neutral","sentiment_score":0.08067286014556885},{"text":"No.","start_word":522,"end_word":522,"sentiment":"negative","sentiment_score":-0.37166956067085266},{"text":"It's okay. Bye, Lyle. Bye.","start_word":523,"end_word":527,"sentiment":"neutral","sentiment_score":-0.05680305138230324}],"average":{"sentiment":"neutral","sentiment_score":-0.030592597197494208}}}}