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It's Andrew from Vigilance AI. Have I caught you in your bedtime? Oh, yeah. Andrew, Enerban, we have actually spoken a few months ago.\n\nI don't think that you still remember, but at the time, you were busy. So I sent you an email with some of our information about our AI MDR platform. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. Oh, oh, yeah. Understood.\n\nYou know, just to be clear, we're not actually here to replace them. We just wanted to show you how we could how we could compare. You know, even though if you'll stay with them and and our band, last time when we spoke, I think we were interested with with our cyber security because it's not going to increase your security spend. So, yeah, I just wanted to check if you're available for a demo next week or the next coming week so that you can see how we can help your team in the future. Mhmm.\n\nI understand. Well, I can reach out to you. When will it be? Or can you please give me an idea of which month should I contact you back? Oh, certainly.\n\nYeah. I can do that. Well, I just wanted to check on you, mate. Thank you, UnderBank, for your time, and, oh, you have a great day. Take care.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Anirban.","start":2.72,"end":3.86,"sentiment":"neutral","sentiment_score":0.12532918900251389},{"text":"It's Andrew from Vigilance AI.","start":4.08,"end":6.42,"sentiment":"neutral","sentiment_score":0.14150408804416656},{"text":"Have I caught you in your bedtime?","start":7.04,"end":8.58,"sentiment":"neutral","sentiment_score":0.07552683779171535},{"text":"Oh, yeah.","start":13.805,"end":14.465,"sentiment":"neutral","sentiment_score":-0.004515047185122967},{"text":"Andrew, Enerban, we have actually spoken a few months ago.","start":14.765,"end":19.005001,"sentiment":"neutral","sentiment_score":0.045903250388801095}],"sentiment":"neutral","sentiment_score":0.07637771412178322,"num_words":27,"start":2.72,"end":19.005001},{"sentences":[{"text":"I don't think that you still remember, but at the time, you were busy.","start":19.005001,"end":23.325,"sentiment":"neutral","sentiment_score":-0.009403484790319843},{"text":"So I sent you an email with some of our information about our AI MDR platform.","start":23.325,"end":28.800001,"sentiment":"neutral","sentiment_score":0.12952387216500938},{"text":"And I just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.","start":29.42,"end":35.2,"sentiment":"neutral","sentiment_score":0.14172178312488223},{"text":"Oh, oh, yeah.","start":49.775,"end":50.495003,"sentiment":"neutral","sentiment_score":-0.006796279922127724},{"text":"Understood.","start":50.495003,"end":50.995003,"sentiment":"neutral","sentiment_score":-0.04291228950023651}],"sentiment":"neutral","sentiment_score":0.09012338684528674,"num_words":57,"start":19.005001,"end":50.995003},{"sentences":[{"text":"You know, just to be clear, we're not actually here to replace them.","start":51.375,"end":56.25,"sentiment":"neutral","sentiment_score":-0.0462137649838741},{"text":"We just wanted to show you how we could how we could compare.","start":56.309998,"end":61.61,"sentiment":"neutral","sentiment_score":0.13781080910792717},{"text":"You know, even though if you'll stay with them and and our band, last time when we spoke, I think we were interested with with our cyber security because it's not going to increase your security spend.","start":61.989998,"end":75.225,"sentiment":"neutral","sentiment_score":-0.0038799706821304723},{"text":"So, yeah, I just wanted to check if you're available for a demo next week or the next coming week so that you can see how we can help your team in the future.","start":76.485,"end":87.96,"sentiment":"neutral","sentiment_score":0.17373974774690235},{"text":"Mhmm.","start":96.82,"end":97.32,"sentiment":"neutral","sentiment_score":-0.016633205115795135}],"sentiment":"neutral","sentiment_score":0.07079307016992599,"num_words":98,"start":51.375,"end":97.32},{"sentences":[{"text":"I understand.","start":98.174995,"end":98.835,"sentiment":"neutral","sentiment_score":0.001428503543138504},{"text":"Well, I can reach out to you.","start":98.975,"end":100.674995,"sentiment":"neutral","sentiment_score":0.03508557166372027},{"text":"When will it be?","start":101.375,"end":102.575,"sentiment":"neutral","sentiment_score":0.027630295604467392},{"text":"Or can you please give me an idea of which month should I contact you back?","start":102.575,"end":108.515,"sentiment":"neutral","sentiment_score":0.0195504188304767},{"text":"Oh, certainly.","start":125.39,"end":126.03,"sentiment":"neutral","sentiment_score":0.11137301474809647}],"sentiment":"neutral","sentiment_score":0.028855803933355115,"num_words":31,"start":98.174995,"end":126.03},{"sentences":[{"text":"Yeah.","start":126.03,"end":126.27,"sentiment":"neutral","sentiment_score":0.1372125893831253},{"text":"I can do that.","start":126.27,"end":127.485,"sentiment":"neutral","sentiment_score":0.20782529935240746},{"text":"Well, I just wanted to check on you, mate.","start":127.645004,"end":129.665,"sentiment":"neutral","sentiment_score":0.23113293945789337},{"text":"Thank you, UnderBank, for your time, and, oh, you have a great day.","start":129.80501,"end":132.925,"sentiment":"positive","sentiment_score":0.4712906709084144},{"text":"Take care.","start":132.925,"end":133.665,"sentiment":"positive","sentiment_score":0.42219747602939606}],"sentiment":"positive","sentiment_score":0.3455132384752405,"num_words":29,"start":126.03,"end":133.665},{"sentences":[{"text":"Bye bye.","start":135.325,"end":136.065,"sentiment":"neutral","sentiment_score":0.11715095490217209}],"sentiment":"neutral","sentiment_score":0.11715095490217209,"num_words":2,"start":135.325,"end":136.065}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. Who are you? I didn't get your name. Not really, Andrew. We we already have some providers already in place. So right now, I'm not looking for any new things like that. Yeah. Not really, Andrew. Not at this point of time, but I will reach out if that is that position changes. See, we we we haven't decided yet. I mean, we already have some of those plans in place, so I can't really say. But you can check around in October and see. We can have a look and if that works for us. Thank you. Thank you. You too. 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Sorry. Who are you? I didn't get your name. Not really, Andrew.\n\nWe we already have some providers already in place. So right now, I'm not looking for any new things like that. Yeah. Not really, Andrew. Not at this point of time, but I will reach out if that is that position changes.\n\nSee, we we we haven't decided yet. I mean, we already have some of those plans in place, so I can't really say. But you can check around in October and see. We can have a look and if that works for us. Thank you.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":10.24,"end":10.639999,"sentiment":"neutral","sentiment_score":0.0070511652156710625},{"text":"Sorry.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":-0.026026153936982155},{"text":"Who are you?","start":10.96,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.022000173727671306},{"text":"I didn't get your name.","start":11.759999,"end":12.885,"sentiment":"neutral","sentiment_score":-0.0928431734442711},{"text":"Not really, Andrew.","start":39.075,"end":40.195,"sentiment":"neutral","sentiment_score":-0.20867660144964853}],"sentiment":"neutral","sentiment_score":-0.09040162934420201,"num_words":13,"start":10.24,"end":40.195},{"sentences":[{"text":"We we already have some providers already in place.","start":40.195,"end":43.975,"sentiment":"neutral","sentiment_score":-0.30139923426840043},{"text":"So right now, I'm not looking for any new things like that.","start":44.195,"end":48.754997,"sentiment":"negative","sentiment_score":-0.3636593247453372},{"text":"Yeah.","start":48.754997,"end":49.254997,"sentiment":"neutral","sentiment_score":-0.037240538746118546},{"text":"Not really, Andrew.","start":89.9,"end":91.28,"sentiment":"neutral","sentiment_score":-0.10886215418577194},{"text":"Not at this point of time, but I will reach out if that is that position changes.","start":91.66,"end":96.64,"sentiment":"neutral","sentiment_score":-0.1898214852108675}],"sentiment":"neutral","sentiment_score":-0.2539832679820912,"num_words":42,"start":40.195,"end":96.64},{"sentences":[{"text":"See, we we we haven't decided yet.","start":109.89,"end":112.69,"sentiment":"neutral","sentiment_score":-0.0022591999066727503},{"text":"I mean, we already have some of those plans in place, so I can't really say.","start":112.69,"end":117.97,"sentiment":"neutral","sentiment_score":-0.029670986346900463},{"text":"But you can check around in October and see.","start":117.97,"end":120.85,"sentiment":"neutral","sentiment_score":0.040131818089220256},{"text":"We can have a look and if that works for us.","start":120.85,"end":124.55,"sentiment":"neutral","sentiment_score":0.09343144873326475},{"text":"Thank you.","start":132.335,"end":133.075,"sentiment":"positive","sentiment_score":0.5015562623739243}],"sentiment":"neutral","sentiment_score":0.04225543650488059,"num_words":45,"start":109.89,"end":133.075},{"sentences":[{"text":"Thank you.","start":133.215,"end":133.77501,"sentiment":"positive","sentiment_score":0.4372868239879608},{"text":"You too.","start":133.77501,"end":134.255,"sentiment":"neutral","sentiment_score":0.254834845662117},{"text":"Bye.","start":134.255,"end":134.755,"sentiment":"neutral","sentiment_score":0.17415456473827362}],"sentiment":"neutral","sentiment_score":0.3116795808076859,"num_words":5,"start":133.215,"end":134.755}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi, Anirban. It's Andrew from Vigilance AI. Have I caught you in your bedtime?\n\nChannel 1: Hello? Sorry. Who are you? I didn't get your name.\n\nChannel 0: Oh, yeah. Andrew, Enerban, we have actually spoken a few months ago. I don't think that you still remember, but at the time, you were busy. So I sent you an email with some of our information about our AI MDR platform. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO.\n\nChannel 1: Not really, Andrew. We we already have some providers already in place. So right now, I'm not looking for any new things like that. Yeah.\n\nChannel 0: Oh, oh, yeah. Understood. You know, just to be clear, we're not actually here to replace them. We just wanted to show you how we could how we could compare. You know, even though if you'll stay with them and and our band, last time when we spoke, I think we were interested with with our cyber security because it's not going to increase your security spend.\n\nSo, yeah, I just wanted to check if you're available for a demo next week or the next coming week so that you can see how we can help your team in the future.\n\nChannel 1: Not really, Andrew. Not at this point of time, but I will reach out if that is that position changes.\n\nChannel 0: Mhmm. I understand. Well, I can reach out to you. When will it be? Or can you please give me an idea of which month should I contact you back?\n\nChannel 1: See, we we we haven't decided yet. I mean, we already have some of those plans in place, so I can't really say. But you can check around in October and see. We can have a look and if that works for us.\n\nChannel 0: Oh, certainly. Yeah. I can do that. Well, I just wanted to check on you, mate. Thank you, UnderBank, for your time, and, oh, you have a\n\nChannel 1: Thank\n\nChannel 0: great\n\nChannel 1: you.\n\nChannel 0: day. Take care.\n\nChannel 1: Thank you. You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Anirban.","start":2.72,"end":3.86,"sentiment":"neutral","sentiment_score":0.12532918900251389},{"text":"It's Andrew from Vigilance AI.","start":4.08,"end":6.42,"sentiment":"neutral","sentiment_score":0.14150408804416656},{"text":"Have I caught you in your bedtime?","start":7.04,"end":8.58,"sentiment":"neutral","sentiment_score":0.07552683779171535}],"sentiment":"neutral","sentiment_score":0.10747972478469213,"channel":0,"num_words":15,"start":2.72,"end":8.58},{"sentences":[{"text":"Hello?","start":10.24,"end":10.639999,"sentiment":"neutral","sentiment_score":0.0070511652156710625},{"text":"Sorry.","start":10.639999,"end":10.96,"sentiment":"neutral","sentiment_score":-0.026026153936982155},{"text":"Who are you?","start":10.96,"end":11.759999,"sentiment":"neutral","sentiment_score":-0.022000173727671306},{"text":"I didn't get your name.","start":11.759999,"end":12.885,"sentiment":"neutral","sentiment_score":-0.0928431734442711}],"sentiment":"neutral","sentiment_score":-0.054919137712568046,"channel":1,"num_words":10,"start":10.24,"end":12.885},{"sentences":[{"text":"Oh, yeah.","start":13.805,"end":14.465,"sentiment":"neutral","sentiment_score":-0.004515047185122967},{"text":"Andrew, Enerban, we have actually spoken a few months ago.","start":14.765,"end":19.005001,"sentiment":"neutral","sentiment_score":0.045903250388801095},{"text":"I don't think that you still remember, but at the time, you were busy.","start":19.005001,"end":23.325,"sentiment":"neutral","sentiment_score":-0.009403484790319843},{"text":"So I sent you an email with some of our information about our AI MDR platform.","start":23.325,"end":28.800001,"sentiment":"neutral","sentiment_score":0.12952387216500938},{"text":"And I just wanted to follow-up and see if now might be a better time to schedule a quick demo with our 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yeah.","start":49.775,"end":50.495003,"sentiment":"neutral","sentiment_score":-0.006796279922127724},{"text":"Understood.","start":50.495003,"end":50.995003,"sentiment":"neutral","sentiment_score":-0.04291228950023651},{"text":"You know, just to be clear, we're not actually here to replace them.","start":51.375,"end":56.25,"sentiment":"neutral","sentiment_score":-0.0462137649838741},{"text":"We just wanted to show you how we could how we could compare.","start":56.309998,"end":61.61,"sentiment":"neutral","sentiment_score":0.13781080910792717},{"text":"You know, even though if you'll stay with them and and our band, last time when we spoke, I think we were interested with with our cyber security because it's not going to increase your security spend.","start":61.989998,"end":75.225,"sentiment":"neutral","sentiment_score":-0.0038799706821304723}],"sentiment":"neutral","sentiment_score":0.014685097449361834,"channel":0,"num_words":67,"start":49.775,"end":75.225},{"sentences":[{"text":"So, yeah, I just wanted to check if you're available for a demo next week or the next coming week so that you can see how we can help your team in the future.","start":76.485,"end":87.96,"sentiment":"neutral","sentiment_score":0.17373974774690235}],"sentiment":"neutral","sentiment_score":0.17373974774690235,"channel":0,"num_words":34,"start":76.485,"end":87.96},{"sentences":[{"text":"Not really, Andrew.","start":89.9,"end":91.28,"sentiment":"neutral","sentiment_score":-0.10886215418577194},{"text":"Not at this point of time, but I will reach out if that is that position changes.","start":91.66,"end":96.64,"sentiment":"neutral","sentiment_score":-0.1898214852108675}],"sentiment":"neutral","sentiment_score":-0.17767758555710317,"channel":1,"num_words":20,"start":89.9,"end":96.64},{"sentences":[{"text":"Mhmm.","start":96.82,"end":97.32,"sentiment":"neutral","sentiment_score":-0.016633205115795135},{"text":"I 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check around in October and see.","start":117.97,"end":120.85,"sentiment":"neutral","sentiment_score":0.040131818089220256},{"text":"We can have a look and if that works for us.","start":120.85,"end":124.55,"sentiment":"neutral","sentiment_score":0.09343144873326475}],"sentiment":"neutral","sentiment_score":0.02089260739469251,"channel":1,"num_words":43,"start":109.89,"end":124.55},{"sentences":[{"text":"Oh, certainly.","start":125.39,"end":126.03,"sentiment":"neutral","sentiment_score":0.11137301474809647},{"text":"Yeah.","start":126.03,"end":126.27,"sentiment":"neutral","sentiment_score":0.1372125893831253},{"text":"I can do that.","start":126.27,"end":127.485,"sentiment":"neutral","sentiment_score":0.20782529935240746},{"text":"Well, I just wanted to check on you, mate.","start":127.645004,"end":129.665,"sentiment":"neutral","sentiment_score":0.23113293945789337},{"text":"Thank you, UnderBank, for your time, and, oh, you have 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customer named Andrew to follow up on their previous conversation about their AI MDR platform. The agent explains that they are not looking for new providers and offers to schedule a demo with their CTO. The agent also mentions their interest in cyber security and offers to check if the customer is available for a demo in October."},"intents":{"segments":[{"text":"Oh, hi, Anirban. It's Andrew from Vigilance AI. Have I caught you in your bedtime? Hello?","start_word":1,"end_word":16,"intents":[{"intent":"Get information","confidence_score":0.0052436413}]},{"text":"Andrew, Enerban, we have actually spoken a few months ago. I don't think that you still remember, but at the time, you were busy. So I sent you an email with some of our information about our AI MDR platform. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. Not really, Andrew.","start_word":27,"end_word":92,"intents":[{"intent":"Schedule demo","confidence_score":0.20297416}]},{"text":"We we already have some providers already in place. So right now, I'm not looking for any new things like that. Yeah.","start_word":93,"end_word":114,"intents":[{"intent":"Compare services","confidence_score":0.093769364}]},{"text":"So, yeah, I just wanted to check if you're available for a demo next week or the next coming week so that you can see how we can help your team in the future. Not really, Andrew.","start_word":182,"end_word":218,"intents":[{"intent":"Check availability","confidence_score":0.34953457},{"intent":"Check availability","confidence_score":0.35926372}]},{"text":"Well, I can reach out to you. When will it be? Or can you please give me an idea of which month should I contact you back?","start_word":239,"end_word":265,"intents":[{"intent":"Determine contact date","confidence_score":0.045693237}]}]},"sentiments":{"segments":[{"text":"Oh, hi, Anirban. It's Andrew from Vigilance AI. Have I caught you in your bedtime? Hello? Sorry. Who are you? I didn't get your name. Oh, yeah. Andrew, Enerban, we have actually spoken a few months ago. I don't think that you still remember, but at the time, you were busy. So I sent you an email with some of our information about our AI MDR platform. And I just wanted to follow-up and see if now might be a better time to schedule a quick demo with our CTO. Not really, Andrew. We we already have some providers already in place.","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":0.03699474781751633},{"text":"So right now, I'm not looking for any new things like that.","start_word":102,"end_word":113,"sentiment":"negative","sentiment_score":-0.36671388149261475},{"text":"Yeah. Oh, oh, yeah. Understood. You know, just to be clear, we're not actually here to replace them. We just wanted to show you how we could how we could compare. You know, even though if you'll stay with them and and our band, last time when we spoke, I think we were interested with with our cyber security because it's not going to increase your security spend. So, yeah, I just wanted to check if you're available for a demo next week or the next coming week so that you can see how we can help your team in the future. Not really, Andrew. Not at this point of time, but I will reach out if that is that position changes. Mhmm. I understand. Well, I can reach out to you. When will it be? Or can you please give me an idea of which month should I contact you back? See, we we we haven't decided yet. I mean, we already have some of those plans in place, so I can't really say. But you can check around in October and see. We can have a look and if that works for us. Oh, certainly. Yeah. I can do that. Well, I just wanted to check on you, mate.","start_word":114,"end_word":324,"sentiment":"neutral","sentiment_score":0.034221697598695755},{"text":"Thank you, UnderBank, for your time, and, oh, you have a Thank great you. day. Take care. Thank you.","start_word":325,"end_word":343,"sentiment":"positive","sentiment_score":0.45252835750579834},{"text":"You too. Bye. Bye bye.","start_word":344,"end_word":348,"sentiment":"neutral","sentiment_score":0.17692068219184875}],"average":{"sentiment":"neutral","sentiment_score":0.05270392441552533}}}}