{"metadata":{"transaction_key":"deprecated","request_id":"01a109b7-443d-7871-b677-3de1635b1b6a","sha256":"e1c6c066f5f6fbe2f80c5089000deeec6720c4f4fd578a61be4c57a67ed1890b","created":"2026-10-05T01:39:29.233Z","duration":14.903937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":50},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":50,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You have called Ben Mason, IT manager at McCabe's. I am unavailable to take your call right now, but please leave a message, and I will return your call. Thanks. Please leave a message after the tone.","confidence":1.0,"words":[{"word":"you","start":0.56,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.22768373787403107},{"word":"have","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18572302162647247},{"word":"called","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.24357029795646667},{"word":"ben","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"Ben","sentiment":"neutral","sentiment_score":-0.09973257035017014},{"word":"mason","start":1.5999999,"end":2.1,"confidence":0.9995117,"punctuated_word":"Mason,","sentiment":"neutral","sentiment_score":-0.2003040909767151},{"word":"it","start":2.24,"end":2.72,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.21427398920059204},{"word":"manager","start":2.72,"end":3.12,"confidence":0.99609375,"punctuated_word":"manager","sentiment":"neutral","sentiment_score":-0.20228281617164612},{"word":"at","start":3.12,"end":3.4399998,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14709089696407318},{"word":"mccabe's","start":3.4399998,"end":3.9399998,"confidence":0.8486328,"punctuated_word":"McCabe's.","sentiment":"neutral","sentiment_score":-0.16706350445747375},{"word":"i","start":4.88,"end":4.96,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5211963653564453},{"word":"am","start":4.96,"end":5.2799997,"confidence":1.0,"punctuated_word":"am","sentiment":"negative","sentiment_score":-0.5564258694648743},{"word":"unavailable","start":5.2799997,"end":5.7799997,"confidence":0.99902344,"punctuated_word":"unavailable","sentiment":"negative","sentiment_score":-0.610840380191803},{"word":"to","start":5.92,"end":6.0,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5737300515174866},{"word":"take","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.628176748752594},{"word":"your","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5920965075492859},{"word":"call","start":6.48,"end":6.72,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5956643223762512},{"word":"right","start":6.72,"end":6.96,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.559493899345398},{"word":"now","start":6.96,"end":7.46,"confidence":0.96875,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.495669424533844},{"word":"but","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.3625816702842712},{"word":"please","start":7.9199996,"end":8.24,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.48863351345062256},{"word":"leave","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4294615685939789},{"word":"a","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4720254540443421},{"word":"message","start":8.559999,"end":9.04,"confidence":0.8652344,"punctuated_word":"message,","sentiment":"negative","sentiment_score":-0.3882703185081482},{"word":"and","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.33833810687065125},{"word":"i","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.43427208065986633},{"word":"will","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.33181095123291016},{"word":"return","start":9.599999,"end":10.0,"confidence":1.0,"punctuated_word":"return","sentiment":"negative","sentiment_score":-0.3745555877685547},{"word":"your","start":10.0,"end":10.24,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.4477993249893189},{"word":"call","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.3098886013031006},{"word":"thanks","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3727778196334839},{"word":"please","start":12.88,"end":13.28,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.21459445357322693},{"word":"leave","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22096407413482663},{"word":"a","start":13.5199995,"end":13.679999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1522430181503296},{"word":"message","start":13.679999,"end":14.16,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.2155080288648605},{"word":"after","start":14.16,"end":14.4,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.159106507897377},{"word":"the","start":14.4,"end":14.559999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19352176785469055},{"word":"tone","start":14.559999,"end":14.903937,"confidence":0.99902344,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.12560993432998657}],"paragraphs":{"transcript":"\nYou have called Ben Mason, IT manager at McCabe's. I am unavailable to take your call right now, but please leave a message, and I will return your call. Thanks. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"You have called Ben Mason, IT manager at McCabe's.","start":0.56,"end":3.9399998,"sentiment":"neutral","sentiment_score":-0.18752499173084894},{"text":"I am unavailable to take your call right now, but please leave a message, and I will return your call.","start":4.88,"end":10.74,"sentiment":"negative","sentiment_score":-0.4755465373396873},{"text":"Thanks.","start":11.44,"end":11.94,"sentiment":"positive","sentiment_score":0.3727778196334839},{"text":"Please leave a message after the tone.","start":12.88,"end":14.903937,"sentiment":"neutral","sentiment_score":-0.1830782549721854}],"sentiment":"neutral","sentiment_score":-0.32722771993360006,"num_words":37,"start":0.56,"end":14.903937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Ben Mason, IT manager at McCabe's. I am unavailable to take your call right now, but please leave a message, and I will return your call. Thanks. Please leave a message after the tone.","paragraphs":[{"sentences":[{"text":"You have called Ben Mason, IT manager at McCabe's.","start":0.56,"end":3.9399998,"sentiment":"neutral","sentiment_score":-0.18752499173084894},{"text":"I am unavailable to take your call right now, but please leave a message, and I will return your call.","start":4.88,"end":10.74,"sentiment":"negative","sentiment_score":-0.4755465373396873},{"text":"Thanks.","start":11.44,"end":11.94,"sentiment":"positive","sentiment_score":0.3727778196334839},{"text":"Please leave a message after the tone.","start":12.88,"end":14.903937,"sentiment":"neutral","sentiment_score":-0.1830782549721854}],"sentiment":"neutral","sentiment_score":-0.32722771993360006,"channel":1,"num_words":37,"start":0.56,"end":14.903937}]},"summary":{"result":"success","short":"You have called Ben Mason, IT manager at McCabe's. I am unavailable to take your call right now, but please leave a message, and I will return your call. Thanks. Please leave a message after the tone."},"intents":{"segments":[{"text":"Please leave a message after the tone.","start_word":30,"end_word":36,"intents":[{"intent":"Leave message","confidence_score":0.14096268},{"intent":"Take call","confidence_score":0.013213194}]}]},"sentiments":{"segments":[{"text":"You have called Ben Mason, IT manager at McCabe's.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":-0.18155641853809357},{"text":"I am unavailable to take your call right now, but please leave a message, and I will return your call.","start_word":9,"end_word":28,"sentiment":"negative","sentiment_score":-0.46569937467575073},{"text":"Thanks.","start_word":29,"end_word":29,"sentiment":"positive","sentiment_score":0.3727778196334839},{"text":"Please leave a message after the tone.","start_word":30,"end_word":36,"sentiment":"neutral","sentiment_score":-0.1860228329896927}],"average":{"sentiment":"neutral","sentiment_score":-0.2965756034851074}}}}