{"metadata":{"transaction_key":"deprecated","request_id":"019ea4d7-75e6-7873-bbe8-8b3ce052e844","sha256":"7e339ef4127f5681db596e3b76672333769d945eb18f7bd93f811d8f37bcfa49","created":"2026-06-08T01:27:26.667Z","duration":534.1679,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1131,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1231,"output_tokens":1234},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1231,"output_tokens":72}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. How may I help you today? Oh, nice to have you in the line. Thank you so much for letting us know. I'll just need to pull out your account to assist you accordingly. What is your full name? Ran. Okay. Nice. Okay. No. I've checked on here. Hazan. Okay. Ran. Alright. And when are you moving to your new address, or you're already moved out from your current address? Oh, okay. And I'm showing on here that you are it's still within the contract. And would you like to give us your new address? In that way, we could check if you could provide you a services there so you can bring the contract and you could avoid paying the cancellation fee. Because your account is under twelve month con oh, I'm so sorry for the verbal collision. Just to make sure you're saying you already have the existing connection to your new location. I got it. Thank you so much for that confirmation, Hazan. So I could see on here that your account is under the twelve month contract. So, technically, if we will be canceling or once we cancel your service within the contract, you have to settle your cancellation fee of $132. I understand. I understand that. No. It's still within the contract. And I do see on here that you will be the twelfth month or you can fulfill your contract by the let me just check the month here. One moment. Okay? By August. So it's still two months. Alright. Sure. So be on the line. Let me just go ahead and help you process the payment. Is that okay? In that way, we could cancel this right away, then sort sort this everything? Okay. One moment here. Thank you so much for staying on the line. And are you going to use your Visa or your Mastercard? Okay. Thank you. Visa. And may I have your card number, please? The last bill. Oh, I could see in here that the bill has been already processed earlier this morning for the amount of the one that you were paying monthly, $79.95. Because canceling a service should be done over the phone, like what you are doing, and then settling the current invoice generated covering the thirty days notice. Yeah. That's correct. This will be the last payment, the cancellation fee. And then afterward, we can go ahead and start this out, fully close your account, and cancel the services. Okay. Yeah. I am. Thank you. 4902925004673835. Thank you. Expiration date, please? 08/26. Okay. CV, please? 770. Okay. Thank you. Let me just put in here. Okay. So you're gonna receive a message that's include the one time passcode. Please just take the code so I can enter in the system and authorize your payment. Okay. Like you said, 308 or 08? Okay. 087698. Okay. Thank you. So your cancellation fee has been settled. Shortly, you will receive a official payment receipt. And then afterwards, I'll be transferring your account to our tech department. They will process your service cancellation today as well. And then afterwards, you will receive a email confirmation that your services has been canceled. Okay? Alright. Yeah. Yes. Your current Current Voice version has been paid, and then we've already settled your cancellation fee. Everything has been paid and sorted out. All you need to wait is the email confirmation for your service canceled. Okay? Alright. Oh, yeah. You can go ahead and keep those. And then in case you need our assistance in the future or services, please feel free to let us know. Okay? And we are happy to welcome you back. Alright. You're welcome, and we appreciate your time you spent with Airtel. Be safe always. Have a good one. Thank you. Bye.","confidence":0.99902344,"words":[{"word":"hi","start":0.24,"end":0.56,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.3851706385612488},{"word":"thank","start":0.56,"end":0.79999995,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.637925922870636},{"word":"you","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6300567984580994},{"word":"so","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.634503185749054},{"word":"much","start":1.1999999,"end":1.5999999,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.637798547744751},{"word":"for","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5905927419662476},{"word":"calling","start":1.8399999,"end":2.1599998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.669754147529602},{"word":"your","start":2.1599998,"end":2.3999999,"confidence":0.6196289,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7286390662193298},{"word":"account","start":2.3999999,"end":2.8999999,"confidence":0.8666992,"punctuated_word":"account.","sentiment":"positive","sentiment_score":0.7241413593292236},{"word":"how","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.6145930886268616},{"word":"may","start":3.28,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.6322836875915527},{"word":"i","start":3.4399998,"end":3.52,"confidence":0.9863281,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6538207530975342},{"word":"help","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5943530201911926},{"word":"you","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6421133875846863},{"word":"today","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.554445207118988},{"word":"oh","start":16.415,"end":16.655,"confidence":0.8725586,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.34188342094421387},{"word":"nice","start":16.655,"end":16.975,"confidence":0.99609375,"punctuated_word":"nice","sentiment":"positive","sentiment_score":0.5528649091720581},{"word":"to","start":16.975,"end":17.055,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5166970491409302},{"word":"have","start":17.055,"end":17.295,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4581291377544403},{"word":"you","start":17.295,"end":17.375,"confidence":0.984375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3633662164211273},{"word":"in","start":17.375,"end":17.535,"confidence":0.7734375,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.5188537836074829},{"word":"the","start":17.535,"end":17.615,"confidence":0.9951172,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5353123545646667},{"word":"line","start":17.615,"end":17.935001,"confidence":1.0,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6036878824234009},{"word":"thank","start":17.935001,"end":18.095001,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6285037398338318},{"word":"you","start":18.095001,"end":18.175,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6280683279037476},{"word":"so","start":18.175,"end":18.335,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6571134924888611},{"word":"much","start":18.335,"end":18.575,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.6949660778045654},{"word":"for","start":18.575,"end":18.735,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6508233547210693},{"word":"letting","start":18.735,"end":19.055,"confidence":1.0,"punctuated_word":"letting","sentiment":"positive","sentiment_score":0.6563316583633423},{"word":"us","start":19.055,"end":19.295,"confidence":1.0,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.6900151371955872},{"word":"know","start":19.295,"end":19.795,"confidence":0.9995117,"punctuated_word":"know.","sentiment":"positive","sentiment_score":0.6467683911323547},{"word":"i'll","start":19.855,"end":20.015,"confidence":0.9753418,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3558708131313324},{"word":"just","start":20.015,"end":20.255001,"confidence":1.0,"punctuated_word":"just","sentiment":"positive","sentiment_score":0.3363373279571533},{"word":"need","start":20.255001,"end":20.415,"confidence":0.9980469,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.4083459675312042},{"word":"to","start":20.415,"end":20.494999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.37003710865974426},{"word":"pull","start":20.494999,"end":20.735,"confidence":1.0,"punctuated_word":"pull","sentiment":"positive","sentiment_score":0.3880865871906281},{"word":"out","start":20.735,"end":20.895,"confidence":0.80566406,"punctuated_word":"out","sentiment":"positive","sentiment_score":0.35670825839042664},{"word":"your","start":20.895,"end":21.215,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.41040346026420593},{"word":"account","start":21.215,"end":21.695,"confidence":1.0,"punctuated_word":"account","sentiment":"positive","sentiment_score":0.4378715455532074},{"word":"to","start":21.695,"end":22.195,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4594416618347168},{"word":"assist","start":22.335,"end":22.815,"confidence":0.6225586,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4519235789775848},{"word":"you","start":22.815,"end":22.975,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5228925347328186},{"word":"accordingly","start":22.975,"end":23.475,"confidence":0.99853516,"punctuated_word":"accordingly.","sentiment":"positive","sentiment_score":0.3964855968952179},{"word":"what","start":23.615,"end":23.855,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.07246161252260208},{"word":"is","start":23.855,"end":24.095001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06126718968153},{"word":"your","start":24.095001,"end":24.255001,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06036602705717087},{"word":"full","start":24.255001,"end":24.494999,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.09586703777313232},{"word":"name","start":24.494999,"end":24.994999,"confidence":1.0,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.08683367073535919},{"word":"ran","start":28.86,"end":29.18,"confidence":0.7558594,"punctuated_word":"Ran.","sentiment":"neutral","sentiment_score":0.044497258961200714},{"word":"okay","start":29.18,"end":29.66,"confidence":0.78393555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10906897485256196},{"word":"nice","start":29.66,"end":30.16,"confidence":0.6936035,"punctuated_word":"Nice.","sentiment":"neutral","sentiment_score":0.18148407340049744},{"word":"okay","start":30.62,"end":31.1,"confidence":0.9511719,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.034031327813863754},{"word":"no","start":31.1,"end":31.6,"confidence":0.8486328,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05849217623472214},{"word":"i've","start":31.82,"end":32.32,"confidence":0.8745117,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.04322252422571182},{"word":"checked","start":32.46,"end":32.78,"confidence":0.5761719,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.04467146843671799},{"word":"on","start":32.78,"end":33.02,"confidence":0.5307617,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.04539388418197632},{"word":"here","start":33.02,"end":33.52,"confidence":0.923584,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.03640977293252945},{"word":"hazan","start":33.9,"end":34.4,"confidence":0.73746747,"punctuated_word":"Hazan.","sentiment":"neutral","sentiment_score":0.0013648148160427809},{"word":"okay","start":34.54,"end":35.04,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0062228599563241005},{"word":"ran","start":35.98,"end":36.48,"confidence":0.9951172,"punctuated_word":"Ran.","sentiment":"neutral","sentiment_score":0.0017121201381087303},{"word":"alright","start":43.675003,"end":44.175003,"confidence":0.99902344,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.021676871925592422},{"word":"and","start":44.395,"end":44.875,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.00010871514678001404},{"word":"when","start":44.875,"end":45.115,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.00248846597969532},{"word":"are","start":45.115,"end":45.275,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.007577128708362579},{"word":"you","start":45.275,"end":45.435,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00016888976097106934},{"word":"moving","start":45.435,"end":45.935,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.004922062158584595},{"word":"to","start":48.155003,"end":48.315002,"confidence":0.90625,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0025260504335165024},{"word":"your","start":48.315002,"end":48.635002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.003183433786034584},{"word":"new","start":48.635002,"end":48.795002,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.002620324492454529},{"word":"address","start":48.795002,"end":49.295002,"confidence":0.6586914,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.006445196457207203},{"word":"or","start":50.399998,"end":50.64,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.016520848497748375},{"word":"you're","start":50.64,"end":51.14,"confidence":0.9489746,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.007323670201003552},{"word":"already","start":52.079998,"end":52.48,"confidence":0.96533203,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.011915184557437897},{"word":"moved","start":52.48,"end":52.719997,"confidence":0.93847656,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.0015280693769454956},{"word":"out","start":52.719997,"end":53.219997,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0004193894565105438},{"word":"from","start":53.68,"end":53.92,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.007000967860221863},{"word":"your","start":53.92,"end":54.16,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0027092695236206055},{"word":"current","start":54.16,"end":54.64,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.00939067080616951},{"word":"address","start":54.64,"end":55.14,"confidence":0.9921875,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.0020844321697950363},{"word":"oh","start":60.32,"end":60.64,"confidence":0.970459,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04324676841497421},{"word":"okay","start":60.64,"end":61.12,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.04654743894934654},{"word":"and","start":61.12,"end":61.62,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.029085960239171985},{"word":"i'm","start":62.345,"end":62.845,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.038140736520290375},{"word":"showing","start":62.985,"end":63.465,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":0.04014357924461365},{"word":"on","start":63.465,"end":63.625,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02987460047006607},{"word":"here","start":63.625,"end":63.945,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.050615593791008},{"word":"that","start":63.945,"end":64.265,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.039232462644577026},{"word":"you","start":64.265,"end":64.505,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04002794623374939},{"word":"are","start":64.505,"end":65.005,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.059007640928030014},{"word":"it's","start":66.345,"end":66.585,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.04471480846405029},{"word":"still","start":66.585,"end":66.825,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.05629647150635719},{"word":"within","start":66.825,"end":67.145,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.040964603424072266},{"word":"the","start":67.145,"end":67.545,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.043300241231918335},{"word":"contract","start":67.545,"end":68.045,"confidence":0.94018555,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.035645633935928345},{"word":"and","start":68.185,"end":68.585,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04178786650300026},{"word":"would","start":68.585,"end":68.825,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.02754763141274452},{"word":"you","start":68.825,"end":68.985,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.038268543779850006},{"word":"like","start":68.985,"end":69.225,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03789561241865158},{"word":"to","start":69.225,"end":69.725,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05545869469642639},{"word":"give","start":70.745,"end":70.985,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.04658462479710579},{"word":"us","start":70.985,"end":71.145,"confidence":0.99902344,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06506799161434174},{"word":"your","start":71.145,"end":71.385,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04853378981351853},{"word":"new","start":71.385,"end":71.625,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.05950433015823364},{"word":"address","start":71.625,"end":72.025,"confidence":0.8623047,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.04434487223625183},{"word":"in","start":72.025,"end":72.185,"confidence":0.9838867,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.05614003911614418},{"word":"that","start":72.185,"end":72.345,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0655328631401062},{"word":"way","start":72.345,"end":72.505,"confidence":0.92163086,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.0906149297952652},{"word":"we","start":72.505,"end":72.665,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.07878801226615906},{"word":"could","start":72.665,"end":72.905,"confidence":0.9980469,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09988179802894592},{"word":"check","start":72.905,"end":73.065,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.09258326143026352},{"word":"if","start":73.065,"end":73.225,"confidence":0.63916016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09704002737998962},{"word":"you","start":73.225,"end":73.305,"confidence":0.6123047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11368267983198166},{"word":"could","start":73.305,"end":73.625,"confidence":0.9038086,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.10959521681070328},{"word":"provide","start":73.625,"end":73.945,"confidence":0.9980469,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.10309861600399016},{"word":"you","start":73.945,"end":74.265,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10033968836069108},{"word":"a","start":74.265,"end":74.425,"confidence":0.7319336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10345675051212312},{"word":"services","start":74.425,"end":74.925,"confidence":0.99316406,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.08735653012990952},{"word":"there","start":74.985,"end":75.485,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.08590402454137802},{"word":"so","start":75.6,"end":75.76,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11529766023159028},{"word":"you","start":75.76,"end":75.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14652353525161743},{"word":"can","start":75.92,"end":76.08,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1580635905265808},{"word":"bring","start":76.08,"end":76.32,"confidence":0.99902344,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":0.13988111913204193},{"word":"the","start":76.32,"end":76.64,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13346438109874725},{"word":"contract","start":76.64,"end":77.119995,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.1125393807888031},{"word":"and","start":77.119995,"end":77.36,"confidence":0.69091797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08391936868429184},{"word":"you","start":77.36,"end":77.439995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10991779714822768},{"word":"could","start":77.439995,"end":77.68,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.09835588932037354},{"word":"avoid","start":77.68,"end":78.159996,"confidence":1.0,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.028801701962947845},{"word":"paying","start":78.159996,"end":78.56,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.23736989498138428},{"word":"the","start":78.56,"end":78.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11159510910511015},{"word":"cancellation","start":78.96,"end":79.46,"confidence":0.9658203,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.32129544019699097},{"word":"fee","start":79.68,"end":80.18,"confidence":0.7770996,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.13768255710601807},{"word":"because","start":83.119995,"end":83.619995,"confidence":0.92089844,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.02736341580748558},{"word":"your","start":83.759995,"end":84.08,"confidence":0.9863281,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04668840020895004},{"word":"account","start":84.08,"end":84.479996,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.077921561896801},{"word":"is","start":84.479996,"end":84.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09987767040729524},{"word":"under","start":84.64,"end":84.96,"confidence":0.99902344,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.0814025029540062},{"word":"twelve","start":84.96,"end":85.28,"confidence":0.9951172,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.10306702554225922},{"word":"month","start":85.28,"end":85.68,"confidence":0.9707031,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.07785482704639435},{"word":"con","start":85.68,"end":85.84,"confidence":0.6621094,"punctuated_word":"con","sentiment":"neutral","sentiment_score":-0.08276505768299103},{"word":"oh","start":87.52,"end":87.84,"confidence":0.9645996,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.10391414165496826},{"word":"i'm","start":87.84,"end":88.0,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1936352550983429},{"word":"so","start":88.0,"end":88.24,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.27075761556625366},{"word":"sorry","start":88.24,"end":88.56,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.3223561942577362},{"word":"for","start":88.56,"end":88.799995,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.35186895728111267},{"word":"the","start":88.799995,"end":88.88,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.33418524265289307},{"word":"verbal","start":88.88,"end":89.36,"confidence":1.0,"punctuated_word":"verbal","sentiment":"negative","sentiment_score":-0.3744417428970337},{"word":"collision","start":89.36,"end":89.86,"confidence":0.9951172,"punctuated_word":"collision.","sentiment":"neutral","sentiment_score":-0.3310568928718567},{"word":"just","start":91.08501,"end":91.325005,"confidence":0.9560547,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.14813408255577087},{"word":"to","start":91.325005,"end":91.825005,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14371240139007568},{"word":"make","start":92.08501,"end":92.58501,"confidence":0.50341797,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.11301422119140624},{"word":"sure","start":92.845,"end":93.08501,"confidence":0.8984375,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.08122864365577698},{"word":"you're","start":93.08501,"end":93.485,"confidence":0.8095703,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.10123074054718018},{"word":"saying","start":93.485,"end":93.805,"confidence":0.99902344,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.07092436403036118},{"word":"you","start":93.805,"end":94.045006,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08560896664857864},{"word":"already","start":94.045006,"end":94.545006,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03082342818379402},{"word":"have","start":94.605,"end":95.105,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05054052174091339},{"word":"the","start":95.245,"end":95.485,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10622215270996094},{"word":"existing","start":95.485,"end":95.985,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.11483809351921082},{"word":"connection","start":96.205,"end":96.705,"confidence":1.0,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.09867985546588898},{"word":"to","start":96.845,"end":97.005005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10272480547428132},{"word":"your","start":97.005005,"end":97.325005,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08722860366106033},{"word":"new","start":97.325005,"end":97.825005,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06491082906723022},{"word":"location","start":97.965004,"end":98.465004,"confidence":0.9182129,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":-0.08610900491476059},{"word":"i","start":100.525,"end":100.765,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1597277969121933},{"word":"got","start":100.765,"end":101.005005,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1877036839723587},{"word":"it","start":101.005005,"end":101.245,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.12245643138885498},{"word":"thank","start":101.245,"end":101.485,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3799321353435517},{"word":"you","start":101.485,"end":101.645004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3276931941509247},{"word":"so","start":101.645004,"end":101.805,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2885226905345917},{"word":"much","start":101.805,"end":102.045006,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.3889889717102051},{"word":"for","start":102.045006,"end":102.285,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4497687518596649},{"word":"that","start":102.285,"end":102.525,"confidence":0.99902344,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.3809800148010254},{"word":"confirmation","start":102.525,"end":103.025,"confidence":0.9885254,"punctuated_word":"confirmation,","sentiment":"positive","sentiment_score":0.4108178913593292},{"word":"hazan","start":103.725006,"end":104.225006,"confidence":0.8592122,"punctuated_word":"Hazan.","sentiment":"neutral","sentiment_score":0.3215301036834717},{"word":"so","start":104.68,"end":104.84,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.19322380423545835},{"word":"i","start":104.84,"end":105.0,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10571994632482529},{"word":"could","start":105.0,"end":105.32,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.13291990756988523},{"word":"see","start":105.32,"end":105.56,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1318787932395935},{"word":"on","start":105.56,"end":105.71999,"confidence":0.7680664,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09092513471841812},{"word":"here","start":105.71999,"end":106.03999,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.10307441651821136},{"word":"that","start":106.03999,"end":106.53999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06499294936656952},{"word":"your","start":106.6,"end":106.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.057457976043224335},{"word":"account","start":106.92,"end":107.399994,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.0699000284075737},{"word":"is","start":107.399994,"end":107.899994,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06482814252376556},{"word":"under","start":107.96,"end":108.2,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.06179746240377426},{"word":"the","start":108.2,"end":108.439995,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07927508652210236},{"word":"twelve","start":108.439995,"end":108.67999,"confidence":0.99902344,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.009076230227947237},{"word":"month","start":108.67999,"end":109.079994,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.03468937426805496},{"word":"contract","start":109.079994,"end":109.579994,"confidence":0.9758301,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.06255263090133667},{"word":"so","start":109.96,"end":110.2,"confidence":0.79003906,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.007672037929296493},{"word":"technically","start":110.2,"end":110.7,"confidence":0.9995117,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":-0.0452214777469635},{"word":"if","start":111.56,"end":111.96,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0766778439283371},{"word":"we","start":111.96,"end":112.119995,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06441783159971237},{"word":"will","start":112.119995,"end":112.35999,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12353839725255966},{"word":"be","start":112.35999,"end":112.6,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1326289176940918},{"word":"canceling","start":112.6,"end":113.1,"confidence":0.79052734,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.1242322474718094},{"word":"or","start":113.479996,"end":113.799995,"confidence":0.7890625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13442113995552063},{"word":"once","start":113.799995,"end":114.119995,"confidence":0.9326172,"punctuated_word":"once","sentiment":"neutral","sentiment_score":-0.17371061444282532},{"word":"we","start":114.119995,"end":114.28,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11212847381830215},{"word":"cancel","start":114.28,"end":114.759995,"confidence":0.6689453,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.161875918507576},{"word":"your","start":114.759995,"end":115.079994,"confidence":0.94921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13473863899707794},{"word":"service","start":115.079994,"end":115.479996,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.13222546875476837},{"word":"within","start":115.479996,"end":115.88,"confidence":0.99902344,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.09091314673423768},{"word":"the","start":115.88,"end":116.03999,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.047706395387649536},{"word":"contract","start":116.03999,"end":116.53999,"confidence":0.9975586,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":-0.0766088142991066},{"word":"you","start":116.6,"end":116.84,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1347620189189911},{"word":"have","start":116.84,"end":117.079994,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11441691219806673},{"word":"to","start":117.079994,"end":117.31999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.167254701256752},{"word":"settle","start":117.31999,"end":117.71999,"confidence":0.9951172,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.19991610944271088},{"word":"your","start":117.71999,"end":118.21999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1978257447481155},{"word":"cancellation","start":118.885,"end":119.385,"confidence":0.9863281,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.2757164537906647},{"word":"fee","start":119.605,"end":120.005,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.25420549511909485},{"word":"of","start":120.005,"end":120.245,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2141166925430298},{"word":"$132","start":120.245,"end":122.025,"confidence":0.99902344,"punctuated_word":"$132.","sentiment":"neutral","sentiment_score":-0.13487204909324646},{"word":"i","start":136.15001,"end":136.31,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11476801335811616},{"word":"understand","start":136.31,"end":136.81,"confidence":0.9904785,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.16766656935214996},{"word":"i","start":137.51001,"end":137.75,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12826696038246155},{"word":"understand","start":137.75,"end":138.25,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.1928782016038895},{"word":"that","start":138.39,"end":138.89,"confidence":0.91625977,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.10401150584220886},{"word":"no","start":141.59001,"end":142.09001,"confidence":0.79248047,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3155602514743805},{"word":"it's","start":142.79001,"end":143.11,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.2344905138015747},{"word":"still","start":143.11,"end":143.43001,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.22899965941905975},{"word":"within","start":143.43001,"end":143.83,"confidence":1.0,"punctuated_word":"within","sentiment":"neutral","sentiment_score":-0.18147478997707367},{"word":"the","start":143.83,"end":144.07,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25639551877975464},{"word":"contract","start":144.07,"end":144.57,"confidence":0.75561523,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":-0.24825112521648407},{"word":"and","start":144.71,"end":144.95001,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.06991106271743774},{"word":"i","start":144.95001,"end":145.11,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03367588669061661},{"word":"do","start":145.11,"end":145.35,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.043314188718795776},{"word":"see","start":145.35,"end":145.59001,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.005916029214859009},{"word":"on","start":145.59001,"end":145.91,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03743360564112663},{"word":"here","start":145.91,"end":146.23001,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.03909057006239891},{"word":"that","start":146.23001,"end":146.73001,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03578450158238411},{"word":"you","start":147.255,"end":147.495,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01608949899673462},{"word":"will","start":147.495,"end":147.995,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.005571778863668442},{"word":"be","start":148.215,"end":148.715,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.013897400349378586},{"word":"the","start":148.935,"end":149.175,"confidence":0.74560547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05560742691159248},{"word":"twelfth","start":149.175,"end":149.575,"confidence":0.8762207,"punctuated_word":"twelfth","sentiment":"neutral","sentiment_score":-0.025427712127566338},{"word":"month","start":149.575,"end":149.895,"confidence":0.9980469,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.008832968771457672},{"word":"or","start":149.895,"end":150.135,"confidence":0.5776367,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.016224287450313568},{"word":"you","start":150.135,"end":150.295,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017171606421470642},{"word":"can","start":150.295,"end":150.535,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0025770142674446106},{"word":"fulfill","start":150.535,"end":151.015,"confidence":0.94970703,"punctuated_word":"fulfill","sentiment":"neutral","sentiment_score":-0.015009008347988129},{"word":"your","start":151.015,"end":151.33499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.016315877437591553},{"word":"contract","start":151.33499,"end":151.83499,"confidence":1.0,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.03724375739693642},{"word":"by","start":151.895,"end":152.135,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.04677686095237732},{"word":"the","start":152.135,"end":152.635,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04960351809859276},{"word":"let","start":154.535,"end":154.775,"confidence":0.99609375,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.035782549530267715},{"word":"me","start":154.775,"end":155.015,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0019282884895801544},{"word":"just","start":155.015,"end":155.415,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008795596659183502},{"word":"check","start":155.415,"end":155.735,"confidence":0.97998047,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.02871573716402054},{"word":"the","start":155.735,"end":155.975,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.033030468970537186},{"word":"month","start":155.975,"end":156.295,"confidence":0.99316406,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.025529520586133003},{"word":"here","start":156.295,"end":156.615,"confidence":0.9975586,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.03024754114449024},{"word":"one","start":156.615,"end":156.855,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.019359303638339043},{"word":"moment","start":156.855,"end":157.255,"confidence":0.9970703,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.00004608184099197388},{"word":"okay","start":157.255,"end":157.755,"confidence":0.9904785,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.008268785662949085},{"word":"by","start":158.935,"end":159.33499,"confidence":0.984375,"punctuated_word":"By","sentiment":"neutral","sentiment_score":-0.042654722929000854},{"word":"august","start":159.33499,"end":159.83499,"confidence":0.84643555,"punctuated_word":"August.","sentiment":"neutral","sentiment_score":-0.049837518483400345},{"word":"so","start":159.975,"end":160.215,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06593472510576248},{"word":"it's","start":160.215,"end":160.455,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06329017132520676},{"word":"still","start":160.455,"end":160.855,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.06779279559850693},{"word":"two","start":160.855,"end":161.095,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.0752098485827446},{"word":"months","start":161.095,"end":161.595,"confidence":0.98583984,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.07094869762659073},{"word":"alright","start":166.43,"end":166.83,"confidence":0.9250488,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14301274716854095},{"word":"sure","start":166.83,"end":167.23,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.17547032237052915},{"word":"so","start":167.23,"end":167.73,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.13316571712493896},{"word":"be","start":168.19,"end":168.35,"confidence":0.9526367,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13956418633461},{"word":"on","start":168.35,"end":168.51,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13219815492630005},{"word":"the","start":168.51,"end":168.67,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17030034959316254},{"word":"line","start":168.67,"end":168.99,"confidence":0.94262695,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.18754780292510984},{"word":"let","start":168.99,"end":169.23,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.150567889213562},{"word":"me","start":169.23,"end":169.47,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13540372252464294},{"word":"just","start":169.47,"end":169.70999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1532723903656006},{"word":"go","start":169.70999,"end":169.95,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1751173883676529},{"word":"ahead","start":169.95,"end":170.43,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.19633933901786804},{"word":"and","start":170.43,"end":170.93,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.16577358543872833},{"word":"help","start":171.15,"end":171.39,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.19053003191947937},{"word":"you","start":171.39,"end":171.55,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1928444653749466},{"word":"process","start":171.55,"end":171.95,"confidence":1.0,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.17818376421928406},{"word":"the","start":171.95,"end":172.11,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15615905821323395},{"word":"payment","start":172.11,"end":172.51,"confidence":0.9975586,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.14028358459472656},{"word":"is","start":172.51,"end":172.67,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.14933764934539795},{"word":"that","start":172.67,"end":172.83,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15151867270469666},{"word":"okay","start":172.83,"end":173.23,"confidence":0.99853516,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.11004181206226347},{"word":"in","start":173.23,"end":173.31,"confidence":0.7973633,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.06620997190475464},{"word":"that","start":173.31,"end":173.47,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08558225631713867},{"word":"way","start":173.47,"end":173.70999,"confidence":0.92163086,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.057265155017375946},{"word":"we","start":173.70999,"end":173.87,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0007156655192375183},{"word":"could","start":173.87,"end":174.11,"confidence":0.98828125,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0065218135714530945},{"word":"cancel","start":174.11,"end":174.59,"confidence":0.9951172,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.039878860116004944},{"word":"this","start":174.59,"end":174.83,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.04527837038040161},{"word":"right","start":174.83,"end":175.06999,"confidence":0.9951172,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.021796196699142456},{"word":"away","start":175.06999,"end":175.56999,"confidence":0.7922363,"punctuated_word":"away,","sentiment":"neutral","sentiment_score":-0.013163303956389427},{"word":"then","start":176.315,"end":176.815,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09544727206230164},{"word":"sort","start":176.955,"end":177.435,"confidence":0.80126953,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.12913893163204193},{"word":"sort","start":177.435,"end":177.835,"confidence":0.8388672,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.12786369025707245},{"word":"this","start":177.835,"end":178.07501,"confidence":0.93115234,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1669991910457611},{"word":"everything","start":178.07501,"end":178.475,"confidence":0.765625,"punctuated_word":"everything?","sentiment":"neutral","sentiment_score":0.12318363040685654},{"word":"okay","start":178.475,"end":178.795,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.07579800486564636},{"word":"one","start":178.795,"end":179.035,"confidence":0.99902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.07435864210128784},{"word":"moment","start":179.035,"end":179.35501,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":0.119910329580307},{"word":"here","start":179.35501,"end":179.85501,"confidence":0.9970703,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.11792653799057008},{"word":"thank","start":270.665,"end":270.825,"confidence":0.5942383,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.43473076820373535},{"word":"you","start":270.825,"end":270.985,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5273677706718445},{"word":"so","start":270.985,"end":271.225,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.47282522916793823},{"word":"much","start":271.225,"end":271.465,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5472472906112671},{"word":"for","start":271.465,"end":271.785,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5404987931251526},{"word":"staying","start":271.785,"end":272.105,"confidence":0.97802734,"punctuated_word":"staying","sentiment":"positive","sentiment_score":0.5007869005203247},{"word":"on","start":272.105,"end":272.26498,"confidence":0.77685547,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.5383477210998535},{"word":"the","start":272.26498,"end":272.345,"confidence":0.9941406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5968058109283447},{"word":"line","start":272.345,"end":272.665,"confidence":0.9675293,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6042289733886719},{"word":"and","start":272.665,"end":272.905,"confidence":0.9921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.27097442746162415},{"word":"are","start":272.905,"end":273.145,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1793200671672821},{"word":"you","start":273.145,"end":273.225,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05859535560011864},{"word":"going","start":273.225,"end":273.465,"confidence":0.98828125,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.06530585139989853},{"word":"to","start":273.465,"end":273.625,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07339221239089966},{"word":"use","start":273.625,"end":273.865,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.06878561526536942},{"word":"your","start":273.865,"end":274.105,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05386751517653465},{"word":"visa","start":274.105,"end":274.585,"confidence":0.99316406,"punctuated_word":"Visa","sentiment":"neutral","sentiment_score":0.08168289065361023},{"word":"or","start":274.585,"end":274.745,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.05063309520483017},{"word":"your","start":274.745,"end":274.985,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05849677324295044},{"word":"mastercard","start":274.985,"end":275.485,"confidence":0.99609375,"punctuated_word":"Mastercard?","sentiment":"neutral","sentiment_score":0.09955614060163498},{"word":"okay","start":277.9,"end":278.4,"confidence":0.9350586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08734902739524841},{"word":"thank","start":280.4,"end":280.9,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.17243684828281405},{"word":"you","start":282.9,"end":283.4,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14956271648406982},{"word":"visa","start":285.4,"end":285.9,"confidence":0.986084,"punctuated_word":"Visa.","sentiment":"neutral","sentiment_score":0.09691980481147766},{"word":"and","start":287.9,"end":288.13998,"confidence":0.6958008,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07663187384605408},{"word":"may","start":288.13998,"end":288.38,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.09537189453840256},{"word":"i","start":288.38,"end":288.46,"confidence":0.9902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0766196995973587},{"word":"have","start":288.46,"end":288.7,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05986110866069794},{"word":"your","start":288.7,"end":289.18,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.040121883153915405},{"word":"card","start":289.18,"end":289.5,"confidence":1.0,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.04445728659629822},{"word":"number","start":289.5,"end":289.9,"confidence":0.9995117,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.05119656026363373},{"word":"please","start":289.9,"end":290.4,"confidence":0.99560547,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.04297418147325516},{"word":"the","start":300.775,"end":301.015,"confidence":0.9819336,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.044813282787799835},{"word":"last","start":301.015,"end":301.335,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.058896008878946304},{"word":"bill","start":301.335,"end":301.655,"confidence":0.76049805,"punctuated_word":"bill.","sentiment":"neutral","sentiment_score":-0.05037422478199005},{"word":"oh","start":301.655,"end":301.815,"confidence":0.9921875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.03841045871376991},{"word":"i","start":301.815,"end":301.895,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04815520718693733},{"word":"could","start":301.895,"end":302.135,"confidence":0.99609375,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04864726588129997},{"word":"see","start":302.135,"end":302.295,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.035676922649145126},{"word":"in","start":302.295,"end":302.45502,"confidence":0.9472656,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.046523697674274445},{"word":"here","start":302.45502,"end":302.695,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.031224653124809265},{"word":"that","start":302.695,"end":303.015,"confidence":0.9838867,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05966518819332123},{"word":"the","start":303.015,"end":303.175,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07882706075906754},{"word":"bill","start":303.175,"end":303.415,"confidence":0.99902344,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":-0.07022453844547272},{"word":"has","start":303.415,"end":303.575,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.09281501173973083},{"word":"been","start":303.575,"end":303.815,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.08708764612674713},{"word":"already","start":303.815,"end":304.295,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.07692321389913559},{"word":"processed","start":304.295,"end":304.795,"confidence":0.9970703,"punctuated_word":"processed","sentiment":"neutral","sentiment_score":-0.02339976280927658},{"word":"earlier","start":305.095,"end":305.595,"confidence":1.0,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":-0.06168986111879349},{"word":"this","start":305.655,"end":305.895,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.07452221214771271},{"word":"morning","start":305.895,"end":306.395,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.03600132465362549},{"word":"for","start":307.31,"end":307.47,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0628206878900528},{"word":"the","start":307.47,"end":307.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05690183490514755},{"word":"amount","start":307.63,"end":308.03,"confidence":1.0,"punctuated_word":"amount","sentiment":"neutral","sentiment_score":-0.03754623979330063},{"word":"of","start":308.03,"end":308.43002,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.054704099893569946},{"word":"the","start":309.23,"end":309.39,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07947206497192383},{"word":"one","start":309.39,"end":309.63,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0920596718788147},{"word":"that","start":309.63,"end":309.79,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06689909845590591},{"word":"you","start":309.79,"end":309.95,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07342591881752014},{"word":"were","start":309.95,"end":310.19,"confidence":0.44628906,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.0899743065237999},{"word":"paying","start":310.19,"end":310.51,"confidence":1.0,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.06415258347988129},{"word":"monthly","start":310.51,"end":311.01,"confidence":0.9289551,"punctuated_word":"monthly,","sentiment":"neutral","sentiment_score":-0.04374338686466217},{"word":"$79.95","start":311.07,"end":313.81,"confidence":0.97161865,"punctuated_word":"$79.95.","sentiment":"neutral","sentiment_score":-0.05625174567103386},{"word":"because","start":313.95,"end":314.43002,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.113932803273201},{"word":"canceling","start":314.43002,"end":314.93002,"confidence":0.8691406,"punctuated_word":"canceling","sentiment":"neutral","sentiment_score":-0.1419830024242401},{"word":"a","start":315.47,"end":315.63,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14483642578125},{"word":"service","start":315.63,"end":316.13,"confidence":0.98535156,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.16104719042778015},{"word":"should","start":316.83002,"end":316.99002,"confidence":0.8881836,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.10770542174577712},{"word":"be","start":316.99002,"end":317.15002,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1073061004281044},{"word":"done","start":317.15002,"end":317.47,"confidence":0.99902344,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.10282430797815324},{"word":"over","start":317.47,"end":317.71002,"confidence":1.0,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.061321958899497986},{"word":"the","start":317.71002,"end":317.79,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07795336097478867},{"word":"phone","start":317.79,"end":318.11002,"confidence":0.7553711,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":-0.06926073133945465},{"word":"like","start":318.11002,"end":318.35,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.06773696094751358},{"word":"what","start":318.35,"end":318.51,"confidence":0.83251953,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0812138244509697},{"word":"you","start":318.51,"end":318.67,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08538385480642319},{"word":"are","start":318.67,"end":318.91,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.07385875284671783},{"word":"doing","start":318.91,"end":319.41,"confidence":0.82421875,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":-0.08466818183660507},{"word":"and","start":319.855,"end":320.095,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10233335196971892},{"word":"then","start":320.095,"end":320.595,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.08798578381538391},{"word":"settling","start":320.73502,"end":321.215,"confidence":0.9951172,"punctuated_word":"settling","sentiment":"neutral","sentiment_score":-0.12781922519207},{"word":"the","start":321.215,"end":321.45502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.15342257916927338},{"word":"current","start":321.45502,"end":321.935,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.14580057561397552},{"word":"invoice","start":321.935,"end":322.435,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.110683873295784},{"word":"generated","start":322.575,"end":323.075,"confidence":1.0,"punctuated_word":"generated","sentiment":"neutral","sentiment_score":-0.11808554828166962},{"word":"covering","start":323.45502,"end":323.935,"confidence":0.8310547,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":-0.11086432635784148},{"word":"the","start":323.935,"end":324.095,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1144050657749176},{"word":"thirty","start":324.095,"end":324.415,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.0909172296524048},{"word":"days","start":324.415,"end":324.73502,"confidence":0.99609375,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.11064831912517548},{"word":"notice","start":324.73502,"end":325.23502,"confidence":0.9658203,"punctuated_word":"notice.","sentiment":"neutral","sentiment_score":-0.1103340983390808},{"word":"yeah","start":327.45502,"end":327.95502,"confidence":0.7626953,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017160028219223022},{"word":"that's","start":333.74,"end":334.06,"confidence":0.74975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.009826859459280968},{"word":"correct","start":334.06,"end":334.46,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.008828863501548767},{"word":"this","start":334.46,"end":334.69998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10636655986309052},{"word":"will","start":334.69998,"end":334.94,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.14451897144317627},{"word":"be","start":334.94,"end":335.1,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12899571657180786},{"word":"the","start":335.1,"end":335.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1502748280763626},{"word":"last","start":335.34,"end":335.74,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.1689918339252472},{"word":"payment","start":335.74,"end":336.24,"confidence":0.96118164,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":-0.16976679861545563},{"word":"the","start":336.38,"end":336.86,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20739513635635376},{"word":"cancellation","start":336.86,"end":337.36,"confidence":0.9863281,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.18851105868816376},{"word":"fee","start":337.66,"end":338.16,"confidence":0.88720703,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.15526849031448364},{"word":"and","start":338.22,"end":338.46,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14977651834487915},{"word":"then","start":338.46,"end":338.69998,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.11902371048927309},{"word":"afterward","start":338.69998,"end":339.19998,"confidence":0.92285156,"punctuated_word":"afterward,","sentiment":"neutral","sentiment_score":-0.1835838258266449},{"word":"we","start":339.41998,"end":339.58,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.18628601729869845},{"word":"can","start":339.58,"end":339.74,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1743016242980957},{"word":"go","start":339.74,"end":339.97998,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.20015278458595276},{"word":"ahead","start":339.97998,"end":340.22,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.13431614637374878},{"word":"and","start":340.22,"end":340.38,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.194744735956192},{"word":"start","start":340.38,"end":340.69998,"confidence":0.87890625,"punctuated_word":"start","sentiment":"neutral","sentiment_score":-0.27268633246421814},{"word":"this","start":340.69998,"end":340.86,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2358255386352539},{"word":"out","start":340.86,"end":341.18,"confidence":0.90844727,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.21847617626190183},{"word":"fully","start":341.18,"end":341.58,"confidence":1.0,"punctuated_word":"fully","sentiment":"neutral","sentiment_score":-0.2384907603263855},{"word":"close","start":341.58,"end":341.82,"confidence":0.98535156,"punctuated_word":"close","sentiment":"neutral","sentiment_score":-0.2550024390220642},{"word":"your","start":341.82,"end":342.06,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.25078049302101135},{"word":"account","start":342.06,"end":342.38,"confidence":0.8991699,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":-0.21757444739341736},{"word":"and","start":342.38,"end":342.62,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22747957706451416},{"word":"cancel","start":342.62,"end":343.02,"confidence":0.99316406,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.22518205642700195},{"word":"the","start":343.02,"end":343.25998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26488080620765686},{"word":"services","start":343.25998,"end":343.75998,"confidence":1.0,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.18033358454704285},{"word":"okay","start":349.135,"end":349.45502,"confidence":0.89404297,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03487212955951691},{"word":"yeah","start":349.45502,"end":349.695,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03273923322558403},{"word":"i","start":349.695,"end":349.855,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02830433659255505},{"word":"am","start":349.855,"end":350.355,"confidence":0.99902344,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.03742801398038864},{"word":"thank","start":370.21997,"end":370.46,"confidence":0.7631836,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2349652349948883},{"word":"you","start":370.46,"end":370.86,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2000964879989624},{"word":"4902925004673835","start":370.86,"end":377.59998,"confidence":0.9994507,"punctuated_word":"4902925004673835.","sentiment":"neutral","sentiment_score":0.0407591424882412},{"word":"thank","start":380.005,"end":380.245,"confidence":0.78222656,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.529075026512146},{"word":"you","start":380.245,"end":380.485,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.32598060369491577},{"word":"expiration","start":380.485,"end":380.985,"confidence":1.0,"punctuated_word":"Expiration","sentiment":"neutral","sentiment_score":-0.018422123044729233},{"word":"date","start":381.125,"end":381.445,"confidence":0.99902344,"punctuated_word":"date,","sentiment":"neutral","sentiment_score":-0.010868700221180916},{"word":"please","start":381.445,"end":381.945,"confidence":0.87646484,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.008237471804022789},{"word":"08/26","start":385.04498,"end":386.805,"confidence":0.99731445,"punctuated_word":"08/26.","sentiment":"neutral","sentiment_score":-4.972680471837521e-6},{"word":"okay","start":386.805,"end":387.305,"confidence":0.8808594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01441846415400505},{"word":"cv","start":387.365,"end":387.845,"confidence":0.9069824,"punctuated_word":"CV,","sentiment":"neutral","sentiment_score":0.009600458666682243},{"word":"please","start":387.845,"end":388.345,"confidence":0.892334,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.015109891071915628},{"word":"770","start":392.245,"end":393.54498,"confidence":0.9980469,"punctuated_word":"770.","sentiment":"neutral","sentiment_score":0.012822650372982023},{"word":"okay","start":393.74,"end":394.14,"confidence":0.76660156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10566292703151704},{"word":"thank","start":394.14,"end":394.46,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42143014073371887},{"word":"you","start":394.46,"end":394.96,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3604097962379456},{"word":"let","start":395.9,"end":396.14,"confidence":0.8701172,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.19957023859024048},{"word":"me","start":396.14,"end":396.30002,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.1922742873430252},{"word":"just","start":396.30002,"end":396.78,"confidence":0.99121094,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.20192641019821167},{"word":"put","start":396.78,"end":396.94,"confidence":0.54248047,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.14456109702587128},{"word":"in","start":396.94,"end":397.18,"confidence":0.875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.18434607982635495},{"word":"here","start":397.18,"end":397.68,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.12407229840755464},{"word":"okay","start":405.5,"end":405.98,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.10661901533603668},{"word":"so","start":405.98,"end":406.48,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10651841014623642},{"word":"you're","start":407.525,"end":407.685,"confidence":0.78808594,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.11620374768972395},{"word":"gonna","start":407.685,"end":408.16498,"confidence":0.99609375,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.12160363048315048},{"word":"receive","start":408.16498,"end":408.645,"confidence":0.99316406,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.10365422815084456},{"word":"a","start":408.645,"end":408.88498,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10215407609939577},{"word":"message","start":408.88498,"end":409.38498,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.0816221609711647},{"word":"that's","start":410.085,"end":410.56497,"confidence":0.8642578,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08989648520946503},{"word":"include","start":410.56497,"end":411.06497,"confidence":0.98828125,"punctuated_word":"include","sentiment":"neutral","sentiment_score":0.09976715594530106},{"word":"the","start":411.125,"end":411.44498,"confidence":0.91845703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10174700617790222},{"word":"one","start":411.44498,"end":411.685,"confidence":0.71484375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.08412936329841614},{"word":"time","start":411.685,"end":412.00497,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.08157680183649063},{"word":"passcode","start":412.00497,"end":412.50497,"confidence":0.9889323,"punctuated_word":"passcode.","sentiment":"neutral","sentiment_score":0.07820336520671844},{"word":"please","start":413.125,"end":413.44498,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.07290014624595642},{"word":"just","start":413.44498,"end":413.685,"confidence":0.6230469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0884009599685669},{"word":"take","start":413.685,"end":413.925,"confidence":0.6513672,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.0944526419043541},{"word":"the","start":413.925,"end":414.00497,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09735330939292908},{"word":"code","start":414.00497,"end":414.32498,"confidence":0.99902344,"punctuated_word":"code","sentiment":"neutral","sentiment_score":0.07787495106458664},{"word":"so","start":414.32498,"end":414.56497,"confidence":0.9482422,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.09515875577926636},{"word":"i","start":414.56497,"end":414.72498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10332366824150084},{"word":"can","start":414.72498,"end":415.125,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10941237956285477},{"word":"enter","start":415.125,"end":415.44498,"confidence":0.984375,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.06710124760866165},{"word":"in","start":415.44498,"end":415.60498,"confidence":0.98095703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08482939004898071},{"word":"the","start":415.60498,"end":415.76498,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10412047803401948},{"word":"system","start":415.76498,"end":416.26498,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":0.07789541035890579},{"word":"and","start":416.485,"end":416.88498,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08724478632211685},{"word":"authorize","start":416.88498,"end":417.38498,"confidence":0.99902344,"punctuated_word":"authorize","sentiment":"neutral","sentiment_score":0.05430067330598831},{"word":"your","start":417.44498,"end":417.84497,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.07283063232898712},{"word":"payment","start":417.84497,"end":418.34497,"confidence":0.9980469,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":0.05736894905567169},{"word":"okay","start":431.01,"end":431.51,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.028676021844148636},{"word":"like","start":432.37,"end":432.44998,"confidence":0.75634766,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":0.02225114032626152},{"word":"you","start":432.44998,"end":432.77,"confidence":0.9506836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021151471883058548},{"word":"said","start":432.77,"end":433.27,"confidence":0.92529297,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":0.019592884927988052},{"word":"308","start":433.33,"end":434.37,"confidence":1.0,"punctuated_word":"308","sentiment":"neutral","sentiment_score":0.018267296254634857},{"word":"or","start":434.37,"end":434.77,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.013916634023189545},{"word":"08","start":434.77,"end":435.66998,"confidence":0.9602051,"punctuated_word":"08?","sentiment":"neutral","sentiment_score":0.017133275046944618},{"word":"okay","start":439.03497,"end":439.53497,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02805846929550171},{"word":"087698","start":439.675,"end":442.25497,"confidence":0.9967448,"punctuated_word":"087698.","sentiment":"neutral","sentiment_score":0.0272037535905838},{"word":"okay","start":449.51498,"end":450.01498,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.25506874918937683},{"word":"thank","start":450.33,"end":450.49,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47543641924858093},{"word":"you","start":450.49,"end":450.81,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3835070729255676},{"word":"so","start":450.81,"end":451.21,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2264266461133957},{"word":"your","start":451.21,"end":451.61,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15031346678733826},{"word":"cancellation","start":451.61,"end":452.11,"confidence":0.9716797,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.124304860830307},{"word":"fee","start":452.33,"end":452.57,"confidence":0.9980469,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.15066038072109222},{"word":"has","start":452.57,"end":452.73,"confidence":0.9951172,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.24371494352817535},{"word":"been","start":452.73,"end":452.97,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.2338821440935135},{"word":"settled","start":452.97,"end":453.47,"confidence":0.9975586,"punctuated_word":"settled.","sentiment":"neutral","sentiment_score":0.15796756744384766},{"word":"shortly","start":453.77,"end":454.25,"confidence":0.9482422,"punctuated_word":"Shortly,","sentiment":"neutral","sentiment_score":0.13750512897968292},{"word":"you","start":454.25,"end":454.41,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18456247448921204},{"word":"will","start":454.41,"end":454.57,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.18235290050506592},{"word":"receive","start":454.57,"end":455.07,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.15345340967178345},{"word":"a","start":455.13,"end":455.37,"confidence":0.95166016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15883564949035645},{"word":"official","start":455.37,"end":455.77,"confidence":0.9980469,"punctuated_word":"official","sentiment":"neutral","sentiment_score":0.15024594962596893},{"word":"payment","start":455.77,"end":456.16998,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.09957877546548843},{"word":"receipt","start":456.16998,"end":456.57,"confidence":0.80859375,"punctuated_word":"receipt.","sentiment":"neutral","sentiment_score":0.13569268584251404},{"word":"and","start":456.57,"end":456.73,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.11106626689434052},{"word":"then","start":456.73,"end":456.97,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09625624120235445},{"word":"afterwards","start":456.97,"end":457.47,"confidence":0.97631836,"punctuated_word":"afterwards,","sentiment":"neutral","sentiment_score":0.09998166561126708},{"word":"i'll","start":458.25,"end":458.49,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.125556617975235},{"word":"be","start":458.49,"end":458.88998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13249021768569946},{"word":"transferring","start":458.88998,"end":459.38998,"confidence":1.0,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":0.11919891834259032},{"word":"your","start":459.53,"end":459.93,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09346349537372588},{"word":"account","start":459.93,"end":460.41,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.04618335515260696},{"word":"to","start":460.41,"end":460.65,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10604088753461838},{"word":"our","start":460.65,"end":461.15,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0988333523273468},{"word":"tech","start":461.29,"end":461.69,"confidence":0.9892578,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.06916086375713348},{"word":"department","start":461.69,"end":462.19,"confidence":0.9946289,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.09374310076236723},{"word":"they","start":462.655,"end":462.895,"confidence":1.0,"punctuated_word":"They","sentiment":"neutral","sentiment_score":0.08995473384857178},{"word":"will","start":462.895,"end":463.395,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13239170610904694},{"word":"process","start":463.695,"end":464.195,"confidence":0.68066406,"punctuated_word":"process","sentiment":"neutral","sentiment_score":0.10997019708156586},{"word":"your","start":464.255,"end":464.57498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08438308537006378},{"word":"service","start":464.57498,"end":464.975,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03809624910354614},{"word":"cancellation","start":464.975,"end":465.475,"confidence":0.98535156,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.060221679508686066},{"word":"today","start":466.655,"end":466.975,"confidence":0.9892578,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.13981294631958008},{"word":"as","start":466.975,"end":467.215,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1246529221534729},{"word":"well","start":467.215,"end":467.615,"confidence":0.8417969,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.1100054606795311},{"word":"and","start":467.615,"end":467.775,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09222135692834854},{"word":"then","start":467.775,"end":468.095,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07832607626914978},{"word":"afterwards","start":468.095,"end":468.595,"confidence":0.9663086,"punctuated_word":"afterwards,","sentiment":"neutral","sentiment_score":0.08335352689027786},{"word":"you","start":469.055,"end":469.29498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1168825700879097},{"word":"will","start":469.29498,"end":469.535,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.10778632760047913},{"word":"receive","start":469.535,"end":470.01498,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.09269662201404572},{"word":"a","start":470.01498,"end":470.335,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1065681129693985},{"word":"email","start":470.335,"end":470.835,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09615980833768845},{"word":"confirmation","start":470.975,"end":471.475,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.07040860503911972},{"word":"that","start":471.85498,"end":472.095,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0992991179227829},{"word":"your","start":472.095,"end":472.415,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.06964942067861557},{"word":"services","start":472.415,"end":472.895,"confidence":0.8935547,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.04620321840047836},{"word":"has","start":472.895,"end":473.215,"confidence":0.9819336,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.09010259062051772},{"word":"been","start":473.215,"end":473.455,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.10447593033313753},{"word":"canceled","start":473.455,"end":473.955,"confidence":0.9680176,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":0.07146140187978745},{"word":"okay","start":474.01498,"end":474.51498,"confidence":0.9970703,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06942331790924072},{"word":"alright","start":477.615,"end":478.115,"confidence":0.939209,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11925923824310304},{"word":"yeah","start":482.08002,"end":482.58002,"confidence":0.8996582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11090749502182008},{"word":"yes","start":483.92,"end":484.42,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13287997245788574},{"word":"your","start":484.48,"end":484.98,"confidence":0.9941406,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.10056430846452712},{"word":"current","start":485.36002,"end":485.84,"confidence":0.98828125,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.04741027951240539},{"word":"current","start":486.08002,"end":486.58002,"confidence":0.15234375,"punctuated_word":"Current","sentiment":"neutral","sentiment_score":0.030929293483495712},{"word":"voice","start":486.72,"end":487.04,"confidence":0.8964844,"punctuated_word":"Voice","sentiment":"neutral","sentiment_score":0.03169186785817146},{"word":"version","start":487.04,"end":487.44,"confidence":0.8598633,"punctuated_word":"version","sentiment":"neutral","sentiment_score":0.05514425039291382},{"word":"has","start":487.44,"end":487.68,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.1065414696931839},{"word":"been","start":487.68,"end":487.92,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.10465774685144424},{"word":"paid","start":487.92,"end":488.42,"confidence":0.87597656,"punctuated_word":"paid,","sentiment":"neutral","sentiment_score":0.07718999683856964},{"word":"and","start":488.72,"end":488.88,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07428066432476044},{"word":"then","start":488.88,"end":489.2,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.08251681923866272},{"word":"we've","start":489.2,"end":489.52002,"confidence":0.99853516,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.08721375465393066},{"word":"already","start":489.52002,"end":490.02002,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.11106998473405838},{"word":"settled","start":490.08002,"end":490.48,"confidence":0.9472656,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.06632533669471741},{"word":"your","start":490.48,"end":490.88,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04544283077120781},{"word":"cancellation","start":490.88,"end":491.38,"confidence":0.9716797,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":0.00678306445479393},{"word":"fee","start":491.76,"end":492.16,"confidence":0.9880371,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.044549018144607544},{"word":"everything","start":492.16,"end":492.56,"confidence":1.0,"punctuated_word":"Everything","sentiment":"neutral","sentiment_score":0.07800634950399399},{"word":"has","start":492.56,"end":492.72,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.1418657898902893},{"word":"been","start":492.72,"end":493.22,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.17768661677837372},{"word":"paid","start":493.525,"end":493.76498,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":0.1439896523952484},{"word":"and","start":493.76498,"end":493.925,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.22409458458423617},{"word":"sorted","start":493.925,"end":494.32498,"confidence":0.99316406,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":0.18123118579387665},{"word":"out","start":494.32498,"end":494.82498,"confidence":0.99609375,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":0.17107246816158295},{"word":"all","start":494.88498,"end":495.04498,"confidence":1.0,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.11810380220413208},{"word":"you","start":495.04498,"end":495.205,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1024656593799591},{"word":"need","start":495.205,"end":495.44498,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.10379068553447723},{"word":"to","start":495.44498,"end":495.525,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08829177916049957},{"word":"wait","start":495.525,"end":495.925,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.08115483820438385},{"word":"is","start":495.925,"end":496.245,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09573978185653688},{"word":"the","start":496.245,"end":496.565,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09720325469970705},{"word":"email","start":496.565,"end":497.065,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.05132744833827019},{"word":"confirmation","start":497.205,"end":497.705,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.047743070870637894},{"word":"for","start":498.805,"end":499.205,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04902791604399681},{"word":"your","start":499.205,"end":499.525,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.046602629125118256},{"word":"service","start":499.525,"end":500.025,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.015837345272302628},{"word":"canceled","start":500.085,"end":500.585,"confidence":0.9355469,"punctuated_word":"canceled.","sentiment":"neutral","sentiment_score":0.05223632976412773},{"word":"okay","start":500.645,"end":501.145,"confidence":0.99609375,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06854818016290665},{"word":"alright","start":503.04498,"end":503.54498,"confidence":0.7463379,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23538564145565033},{"word":"oh","start":507.65,"end":507.81,"confidence":0.90722656,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16368445754051208},{"word":"yeah","start":507.81,"end":508.12997,"confidence":0.9897461,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.15621796250343323},{"word":"you","start":508.12997,"end":508.28998,"confidence":0.95410156,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.15869994461536407},{"word":"can","start":508.28998,"end":508.44998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1628239005804062},{"word":"go","start":508.44998,"end":508.68997,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.17900176346302032},{"word":"ahead","start":508.68997,"end":509.00998,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.18555434048175812},{"word":"and","start":509.00998,"end":509.16998,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1780097633600235},{"word":"keep","start":509.16998,"end":509.49,"confidence":0.97265625,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.12930995225906372},{"word":"those","start":509.49,"end":509.99,"confidence":0.9472656,"punctuated_word":"those.","sentiment":"neutral","sentiment_score":0.1418425440788269},{"word":"and","start":510.12997,"end":510.37,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1679203063249588},{"word":"then","start":510.37,"end":510.68997,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.14647632837295532},{"word":"in","start":510.68997,"end":510.84998,"confidence":0.96777344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15301086008548737},{"word":"case","start":510.84998,"end":511.33,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.1392596811056137},{"word":"you","start":511.33,"end":511.49,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1496719866991043},{"word":"need","start":511.49,"end":511.88998,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.12298266589641572},{"word":"our","start":511.88998,"end":512.13,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11253124475479126},{"word":"assistance","start":512.13,"end":512.63,"confidence":1.0,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.11766587197780608},{"word":"in","start":513.17,"end":513.32996,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1083558201789856},{"word":"the","start":513.32996,"end":513.49,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11125686764717102},{"word":"future","start":513.49,"end":513.99,"confidence":1.0,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.08393153548240662},{"word":"or","start":514.29,"end":514.61,"confidence":0.94140625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.1008232608437538},{"word":"services","start":514.61,"end":515.11,"confidence":0.9995117,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":0.11514851450920104},{"word":"please","start":515.81,"end":516.31,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.13748961687088013},{"word":"feel","start":516.45,"end":516.61,"confidence":0.9980469,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.1511455476284027},{"word":"free","start":516.61,"end":516.85,"confidence":0.99902344,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1914464235305786},{"word":"to","start":516.85,"end":517.01,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1727536767721176},{"word":"let","start":517.01,"end":517.25,"confidence":0.99902344,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.15036001801490784},{"word":"us","start":517.25,"end":517.49,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.11671745777130128},{"word":"know","start":517.49,"end":517.64996,"confidence":0.9567871,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":0.14977169036865234},{"word":"okay","start":517.64996,"end":517.89,"confidence":0.90966797,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.15592892467975616},{"word":"and","start":517.89,"end":518.13,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.19461050629615784},{"word":"we","start":518.13,"end":518.20996,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.23431967198848724},{"word":"are","start":518.20996,"end":518.37,"confidence":0.51904297,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2331661880016327},{"word":"happy","start":518.37,"end":518.69,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.3013940453529358},{"word":"to","start":518.69,"end":518.85,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2556069493293762},{"word":"welcome","start":518.85,"end":519.25,"confidence":1.0,"punctuated_word":"welcome","sentiment":"neutral","sentiment_score":0.28905224800109863},{"word":"you","start":519.25,"end":519.49,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18554805219173431},{"word":"back","start":519.49,"end":519.855,"confidence":0.9975586,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.1980952024459839},{"word":"alright","start":521.135,"end":521.635,"confidence":0.7705078,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4713017642498016},{"word":"you're","start":523.135,"end":523.535,"confidence":0.9772949,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4510127305984497},{"word":"welcome","start":523.535,"end":524.035,"confidence":0.810791,"punctuated_word":"welcome,","sentiment":"positive","sentiment_score":0.5246565341949463},{"word":"and","start":524.175,"end":524.65497,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6009076833724976},{"word":"we","start":524.65497,"end":524.89496,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4979617297649383},{"word":"appreciate","start":524.89496,"end":525.39496,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.535183846950531},{"word":"your","start":525.615,"end":525.855,"confidence":0.99316406,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.556178629398346},{"word":"time","start":525.855,"end":526.175,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.5972250699996948},{"word":"you","start":526.175,"end":526.33496,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5430341362953186},{"word":"spent","start":526.33496,"end":526.57495,"confidence":0.94970703,"punctuated_word":"spent","sentiment":"positive","sentiment_score":0.5889121294021606},{"word":"with","start":526.57495,"end":526.815,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.6015510559082031},{"word":"airtel","start":526.815,"end":527.315,"confidence":0.9980469,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.5427374839782715},{"word":"be","start":527.45496,"end":527.695,"confidence":0.99902344,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.3609323501586914},{"word":"safe","start":527.695,"end":528.01495,"confidence":1.0,"punctuated_word":"safe","sentiment":"positive","sentiment_score":0.3440043330192566},{"word":"always","start":528.01495,"end":528.51495,"confidence":0.96875,"punctuated_word":"always.","sentiment":"positive","sentiment_score":0.4432409703731537},{"word":"have","start":528.57495,"end":528.815,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5672491192817688},{"word":"a","start":528.815,"end":528.89496,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.557485818862915},{"word":"good","start":528.89496,"end":529.135,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5579895377159119},{"word":"one","start":529.135,"end":529.635,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5291420817375183},{"word":"thank","start":530.815,"end":531.135,"confidence":0.7636719,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8133476376533508},{"word":"you","start":531.135,"end":531.375,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7622463703155518},{"word":"bye","start":531.375,"end":531.875,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08208887279033661}],"paragraphs":{"transcript":"\nHi. Thank you so much for calling your account. How may I help you today? Oh, nice to have you in the line. Thank you so much for letting us know.\n\nI'll just need to pull out your account to assist you accordingly. What is your full name? Ran. Okay. Nice.\n\nOkay. No. I've checked on here. Hazan. Okay.\n\nRan. Alright. And when are you moving to your new address, or you're already moved out from your current address? Oh, okay. And I'm showing on here that you are it's still within the contract.\n\nAnd would you like to give us your new address? In that way, we could check if you could provide you a services there so you can bring the contract and you could avoid paying the cancellation fee. Because your account is under twelve month con oh, I'm so sorry for the verbal collision. Just to make sure you're saying you already have the existing connection to your new location. I got it.\n\nThank you so much for that confirmation, Hazan. So I could see on here that your account is under the twelve month contract. So, technically, if we will be canceling or once we cancel your service within the contract, you have to settle your cancellation fee of $132. I understand. I understand that.\n\nNo. It's still within the contract. And I do see on here that you will be the twelfth month or you can fulfill your contract by the let me just check the month here. One moment. Okay?\n\nBy August. So it's still two months. Alright. Sure. So be on the line.\n\nLet me just go ahead and help you process the payment. Is that okay? In that way, we could cancel this right away, then sort sort this everything? Okay. One moment here.\n\nThank you so much for staying on the line. And are you going to use your Visa or your Mastercard? Okay. Thank you. Visa.\n\nAnd may I have your card number, please? The last bill. Oh, I could see in here that the bill has been already processed earlier this morning for the amount of the one that you were paying monthly, $79.95. Because canceling a service should be done over the phone, like what you are doing, and then settling the current invoice generated covering the thirty days notice. Yeah.\n\nThat's correct. This will be the last payment, the cancellation fee. And then afterward, we can go ahead and start this out, fully close your account, and cancel the services. Okay. Yeah.\n\nI am. Thank you. 4902925004673835. Thank you. Expiration date, please?\n\n08/26. Okay. CV, please? 770. Okay.\n\nThank you. Let me just put in here. Okay. So you're gonna receive a message that's include the one time passcode. Please just take the code so I can enter in the system and authorize your payment.\n\nOkay. Like you said, 308 or 08? Okay. 087698. Okay.\n\nThank you. So your cancellation fee has been settled. Shortly, you will receive a official payment receipt. And then afterwards, I'll be transferring your account to our tech department. They will process your service cancellation today as well.\n\nAnd then afterwards, you will receive a email confirmation that your services has been canceled. Okay? Alright. Yeah. Yes.\n\nYour current Current Voice version has been paid, and then we've already settled your cancellation fee. Everything has been paid and sorted out. All you need to wait is the email confirmation for your service canceled. Okay? Alright.\n\nOh, yeah. You can go ahead and keep those. And then in case you need our assistance in the future or services, please feel free to let us know. Okay? And we are happy to welcome you back.\n\nAlright. You're welcome, and we appreciate your time you spent with Airtel. Be safe always. Have a good one. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"positive","sentiment_score":0.3851706385612488},{"text":"Thank you so much for calling your account.","start":0.56,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6566764712333679},{"text":"How may I help you today?","start":3.04,"end":4.42,"sentiment":"positive","sentiment_score":0.6152681907018026},{"text":"Oh, nice to have you in the line.","start":16.415,"end":17.935001,"sentiment":"positive","sentiment_score":0.48634934425354004},{"text":"Thank you so much for letting us know.","start":17.935001,"end":19.795,"sentiment":"positive","sentiment_score":0.6565737724304199}],"sentiment":"positive","sentiment_score":0.5959218221326028,"num_words":31,"start":0.24,"end":19.795},{"sentences":[{"text":"I'll just need to pull out your account to assist you accordingly.","start":19.855,"end":23.475,"sentiment":"positive","sentiment_score":0.40786703675985336},{"text":"What is your full name?","start":23.615,"end":24.994999,"sentiment":"neutral","sentiment_score":0.07535910755395889},{"text":"Ran.","start":28.86,"end":29.18,"sentiment":"neutral","sentiment_score":0.044497258961200714},{"text":"Okay.","start":29.18,"end":29.66,"sentiment":"neutral","sentiment_score":0.10906897485256196},{"text":"Nice.","start":29.66,"end":30.16,"sentiment":"neutral","sentiment_score":0.18148407340049744}],"sentiment":"neutral","sentiment_score":0.2803125143051147,"num_words":20,"start":19.855,"end":30.16},{"sentences":[{"text":"Okay.","start":30.62,"end":31.1,"sentiment":"neutral","sentiment_score":0.034031327813863754},{"text":"No.","start":31.1,"end":31.6,"sentiment":"neutral","sentiment_score":-0.05849217623472214},{"text":"I've checked on here.","start":31.82,"end":33.52,"sentiment":"neutral","sentiment_score":-0.042424412444233894},{"text":"Hazan.","start":33.9,"end":34.4,"sentiment":"neutral","sentiment_score":0.0013648148160427809},{"text":"Okay.","start":34.54,"end":35.04,"sentiment":"neutral","sentiment_score":0.0062228599563241005}],"sentiment":"neutral","sentiment_score":-0.023321352928178385,"num_words":8,"start":30.62,"end":35.04},{"sentences":[{"text":"Ran.","start":35.98,"end":36.48,"sentiment":"neutral","sentiment_score":0.0017121201381087303},{"text":"Alright.","start":43.675003,"end":44.175003,"sentiment":"neutral","sentiment_score":0.021676871925592422},{"text":"And when are you moving to your new address, or you're already moved out from your current address?","start":44.395,"end":55.14,"sentiment":"neutral","sentiment_score":-0.0027583869588043955},{"text":"Oh, okay.","start":60.32,"end":61.12,"sentiment":"neutral","sentiment_score":0.04489710368216038},{"text":"And I'm showing on here that you are it's still within the contract.","start":61.12,"end":68.045,"sentiment":"neutral","sentiment_score":0.04208079066414099}],"sentiment":"neutral","sentiment_score":0.017445214651525022,"num_words":35,"start":35.98,"end":68.045},{"sentences":[{"text":"And would you like to give us your new address?","start":68.185,"end":72.025,"sentiment":"neutral","sentiment_score":0.04649939574301243},{"text":"In that way, we could check if you could provide you a services there so you can bring the contract and you could avoid paying the cancellation fee.","start":72.025,"end":80.18,"sentiment":"neutral","sentiment_score":0.0572441378608346},{"text":"Because your account is under twelve month con oh, I'm so sorry for the verbal collision.","start":83.119995,"end":89.86,"sentiment":"neutral","sentiment_score":-0.17994728148914874},{"text":"Just to make sure you're saying you already have the existing connection to your new location.","start":91.08501,"end":98.465004,"sentiment":"neutral","sentiment_score":-0.09287066967226565},{"text":"I got it.","start":100.525,"end":101.245,"sentiment":"neutral","sentiment_score":0.15662930409113565}],"sentiment":"neutral","sentiment_score":-0.025032458750352468,"num_words":73,"start":68.185,"end":101.245},{"sentences":[{"text":"Thank you so much for that confirmation, Hazan.","start":101.245,"end":104.225006,"sentiment":"positive","sentiment_score":0.36852921918034554},{"text":"So I could see on here that your account is under the twelve month contract.","start":104.68,"end":109.579994,"sentiment":"neutral","sentiment_score":0.08294396152098973},{"text":"So, technically, if we will be canceling or once we cancel your service within the contract, you have to settle your cancellation fee of $132.","start":109.96,"end":122.025,"sentiment":"neutral","sentiment_score":-0.13265837863087654},{"text":"I understand.","start":136.15001,"end":136.81,"sentiment":"neutral","sentiment_score":-0.14121729135513306},{"text":"I understand that.","start":137.51001,"end":138.89,"sentiment":"neutral","sentiment_score":-0.14171888927618662}],"sentiment":"neutral","sentiment_score":0.0031762728291862418,"num_words":53,"start":101.245,"end":138.89},{"sentences":[{"text":"No.","start":141.59001,"end":142.09001,"sentiment":"neutral","sentiment_score":-0.3155602514743805},{"text":"It's still within the contract.","start":142.79001,"end":144.57,"sentiment":"neutral","sentiment_score":-0.22992232143878938},{"text":"And I do see on here that you will be the twelfth month or you can fulfill your contract by the let me just check the month here.","start":144.71,"end":156.615,"sentiment":"neutral","sentiment_score":-0.014579391306532281},{"text":"One moment.","start":156.615,"end":157.255,"sentiment":"neutral","sentiment_score":-0.009656610898673534},{"text":"Okay?","start":157.255,"end":157.755,"sentiment":"neutral","sentiment_score":-0.008268785662949085}],"sentiment":"neutral","sentiment_score":-0.05137775196517642,"num_words":37,"start":141.59001,"end":157.755},{"sentences":[{"text":"By August.","start":158.935,"end":159.83499,"sentiment":"neutral","sentiment_score":-0.0462461207062006},{"text":"So it's still two months.","start":159.975,"end":161.595,"sentiment":"neutral","sentiment_score":-0.0686352476477623},{"text":"Alright.","start":166.43,"end":166.83,"sentiment":"neutral","sentiment_score":0.14301274716854095},{"text":"Sure.","start":166.83,"end":167.23,"sentiment":"neutral","sentiment_score":0.17547032237052915},{"text":"So be on the line.","start":167.23,"end":168.99,"sentiment":"neutral","sentiment_score":0.15255524218082428}],"sentiment":"neutral","sentiment_score":0.04611362862799849,"num_words":14,"start":158.935,"end":168.99},{"sentences":[{"text":"Let me just go ahead and help you process the payment.","start":168.99,"end":172.51,"sentiment":"neutral","sentiment_score":0.16677047447724777},{"text":"Is that okay?","start":172.51,"end":173.23,"sentiment":"neutral","sentiment_score":0.13696604470411936},{"text":"In that way, we could cancel this right away, then sort sort this everything?","start":173.23,"end":178.475,"sentiment":"neutral","sentiment_score":0.052669965395970006},{"text":"Okay.","start":178.475,"end":178.795,"sentiment":"neutral","sentiment_score":0.07579800486564636},{"text":"One moment here.","start":178.795,"end":179.85501,"sentiment":"neutral","sentiment_score":0.10406516989072163}],"sentiment":"neutral","sentiment_score":0.10533582448260859,"num_words":32,"start":168.99,"end":179.85501},{"sentences":[{"text":"Thank you so much for staying on the line.","start":270.665,"end":272.665,"sentiment":"positive","sentiment_score":0.5292043619685702},{"text":"And are you going to use your Visa or your Mastercard?","start":272.665,"end":275.485,"sentiment":"neutral","sentiment_score":0.09641908583315936},{"text":"Okay.","start":277.9,"end":278.4,"sentiment":"neutral","sentiment_score":0.08734902739524841},{"text":"Thank you.","start":280.4,"end":283.4,"sentiment":"neutral","sentiment_score":0.16099978238344193},{"text":"Visa.","start":285.4,"end":285.9,"sentiment":"neutral","sentiment_score":0.09691980481147766}],"sentiment":"neutral","sentiment_score":0.26373823328564566,"num_words":24,"start":270.665,"end":285.9},{"sentences":[{"text":"And may I have your card number, please?","start":287.9,"end":290.4,"sentiment":"neutral","sentiment_score":0.06090431101620197},{"text":"The last bill.","start":300.775,"end":301.655,"sentiment":"neutral","sentiment_score":-0.05136117214957873},{"text":"Oh, I could see in here that the bill has been already processed earlier this morning for the amount of the one that you were paying monthly, $79.95.","start":301.655,"end":313.81,"sentiment":"neutral","sentiment_score":-0.060276630866740434},{"text":"Because canceling a service should be done over the phone, like what you are doing, and then settling the current invoice generated covering the thirty days notice.","start":313.95,"end":325.23502,"sentiment":"neutral","sentiment_score":-0.10608640202769527},{"text":"Yeah.","start":327.45502,"end":327.95502,"sentiment":"neutral","sentiment_score":-0.017160028219223022}],"sentiment":"neutral","sentiment_score":-0.06322518769484847,"num_words":67,"start":287.9,"end":327.95502},{"sentences":[{"text":"That's correct.","start":333.74,"end":334.46,"sentiment":"neutral","sentiment_score":0.009327861480414867},{"text":"This will be the last payment, the cancellation fee.","start":334.46,"end":338.16,"sentiment":"neutral","sentiment_score":-0.15778771042823792},{"text":"And then afterward, we can go ahead and start this out, fully close your account, and cancel the services.","start":338.22,"end":343.75998,"sentiment":"neutral","sentiment_score":-0.20678408287073435},{"text":"Okay.","start":349.135,"end":349.45502,"sentiment":"neutral","sentiment_score":0.03487212955951691},{"text":"Yeah.","start":349.45502,"end":349.695,"sentiment":"neutral","sentiment_score":0.03273923322558403}],"sentiment":"neutral","sentiment_score":-0.1644599963328801,"num_words":32,"start":333.74,"end":349.695},{"sentences":[{"text":"I am.","start":349.695,"end":350.355,"sentiment":"neutral","sentiment_score":0.032866175286471844},{"text":"Thank you.","start":370.21997,"end":370.86,"sentiment":"neutral","sentiment_score":0.21753086149692535},{"text":"4902925004673835.","start":370.86,"end":377.59998,"sentiment":"neutral","sentiment_score":0.0407591424882412},{"text":"Thank you.","start":380.005,"end":380.485,"sentiment":"positive","sentiment_score":0.4275278151035309},{"text":"Expiration date, please?","start":380.485,"end":381.945,"sentiment":"neutral","sentiment_score":-0.012509431689977646}],"sentiment":"neutral","sentiment_score":0.13590805511921644,"num_words":10,"start":349.695,"end":381.945},{"sentences":[{"text":"08/26.","start":385.04498,"end":386.805,"sentiment":"neutral","sentiment_score":-4.972680471837521e-6},{"text":"Okay.","start":386.805,"end":387.305,"sentiment":"neutral","sentiment_score":0.01441846415400505},{"text":"CV, please?","start":387.365,"end":388.345,"sentiment":"neutral","sentiment_score":0.012355174869298935},{"text":"770.","start":392.245,"end":393.54498,"sentiment":"neutral","sentiment_score":0.012822650372982023},{"text":"Okay.","start":393.74,"end":394.14,"sentiment":"neutral","sentiment_score":0.10566292703151704}],"sentiment":"neutral","sentiment_score":0.026268236436105024,"num_words":6,"start":385.04498,"end":394.14},{"sentences":[{"text":"Thank you.","start":394.14,"end":394.96,"sentiment":"positive","sentiment_score":0.3909199684858322},{"text":"Let me just put in here.","start":395.9,"end":397.68,"sentiment":"neutral","sentiment_score":0.17445840189854303},{"text":"Okay.","start":405.5,"end":405.98,"sentiment":"neutral","sentiment_score":0.10661901533603668},{"text":"So you're gonna receive a message that's include the one time passcode.","start":405.98,"end":412.50497,"sentiment":"neutral","sentiment_score":0.09725636926790078},{"text":"Please just take the code so I can enter in the system and authorize your payment.","start":413.125,"end":418.34497,"sentiment":"neutral","sentiment_score":0.08403552370145917}],"sentiment":"neutral","sentiment_score":0.12018524794965177,"num_words":37,"start":394.14,"end":418.34497},{"sentences":[{"text":"Okay.","start":431.01,"end":431.51,"sentiment":"neutral","sentiment_score":0.028676021844148636},{"text":"Like you said, 308 or 08?","start":432.37,"end":435.66998,"sentiment":"neutral","sentiment_score":0.018718783743679523},{"text":"Okay.","start":439.03497,"end":439.53497,"sentiment":"neutral","sentiment_score":0.02805846929550171},{"text":"087698.","start":439.675,"end":442.25497,"sentiment":"neutral","sentiment_score":0.0272037535905838},{"text":"Okay.","start":449.51498,"end":450.01498,"sentiment":"neutral","sentiment_score":0.25506874918937683}],"sentiment":"neutral","sentiment_score":0.04513196963816881,"num_words":10,"start":431.01,"end":450.01498},{"sentences":[{"text":"Thank you.","start":450.33,"end":450.81,"sentiment":"positive","sentiment_score":0.4294717460870743},{"text":"So your cancellation fee has been settled.","start":450.81,"end":453.47,"sentiment":"neutral","sentiment_score":0.18389571564538137},{"text":"Shortly, you will receive a official payment receipt.","start":453.77,"end":456.57,"sentiment":"neutral","sentiment_score":0.15027837175875902},{"text":"And then afterwards, I'll be transferring your account to our tech department.","start":456.57,"end":462.19,"sentiment":"neutral","sentiment_score":0.09933124855160713},{"text":"They will process your service cancellation today as well.","start":462.655,"end":467.615,"sentiment":"neutral","sentiment_score":0.09883210890822941}],"sentiment":"neutral","sentiment_score":0.14289222206724317,"num_words":38,"start":450.33,"end":467.615},{"sentences":[{"text":"And then afterwards, you will receive a email confirmation that your services has been canceled.","start":467.615,"end":473.955,"sentiment":"neutral","sentiment_score":0.08837297906478246},{"text":"Okay?","start":474.01498,"end":474.51498,"sentiment":"neutral","sentiment_score":0.06942331790924072},{"text":"Alright.","start":477.615,"end":478.115,"sentiment":"neutral","sentiment_score":0.11925923824310304},{"text":"Yeah.","start":482.08002,"end":482.58002,"sentiment":"neutral","sentiment_score":0.11090749502182008},{"text":"Yes.","start":483.92,"end":484.42,"sentiment":"neutral","sentiment_score":0.13287997245788574}],"sentiment":"neutral","sentiment_score":0.09252972155809402,"num_words":19,"start":467.615,"end":484.42},{"sentences":[{"text":"Your current Current Voice version has been paid, and then we've already settled your cancellation fee.","start":484.48,"end":492.16,"sentiment":"neutral","sentiment_score":0.06701941788196564},{"text":"Everything has been paid and sorted out.","start":492.16,"end":494.82498,"sentiment":"neutral","sentiment_score":0.15970666387251445},{"text":"All you need to wait is the email confirmation for your service canceled.","start":494.88498,"end":500.585,"sentiment":"neutral","sentiment_score":0.07304034926570378},{"text":"Okay?","start":500.645,"end":501.145,"sentiment":"neutral","sentiment_score":0.06854818016290665},{"text":"Alright.","start":503.04498,"end":503.54498,"sentiment":"neutral","sentiment_score":0.23538564145565033}],"sentiment":"neutral","sentiment_score":0.09062409724451993,"num_words":38,"start":484.48,"end":503.54498},{"sentences":[{"text":"Oh, yeah.","start":507.65,"end":508.12997,"sentiment":"neutral","sentiment_score":0.15995121002197266},{"text":"You can go ahead and keep those.","start":508.12997,"end":509.99,"sentiment":"neutral","sentiment_score":0.1621774584054947},{"text":"And then in case you need our assistance in the future or services, please feel free to let us know.","start":510.12997,"end":517.64996,"sentiment":"neutral","sentiment_score":0.13493596874177455},{"text":"Okay?","start":517.64996,"end":517.89,"sentiment":"neutral","sentiment_score":0.15592892467975616},{"text":"And we are happy to welcome you back.","start":517.89,"end":519.855,"sentiment":"neutral","sentiment_score":0.23647410795092583}],"sentiment":"neutral","sentiment_score":0.16319962610539637,"num_words":38,"start":507.65,"end":519.855},{"sentences":[{"text":"Alright.","start":521.135,"end":521.635,"sentiment":"positive","sentiment_score":0.4713017642498016},{"text":"You're welcome, and we appreciate your time you spent with Airtel.","start":523.135,"end":527.315,"sentiment":"positive","sentiment_score":0.5490328208966688},{"text":"Be safe always.","start":527.45496,"end":528.51495,"sentiment":"positive","sentiment_score":0.3827258845170339},{"text":"Have a good one.","start":528.57495,"end":529.635,"sentiment":"positive","sentiment_score":0.5529666393995285},{"text":"Thank you.","start":530.815,"end":531.375,"sentiment":"positive","sentiment_score":0.7877970039844513}],"sentiment":"positive","sentiment_score":0.5450619530110132,"num_words":21,"start":521.135,"end":531.375},{"sentences":[{"text":"Bye.","start":531.375,"end":531.875,"sentiment":"neutral","sentiment_score":-0.08208887279033661}],"sentiment":"neutral","sentiment_score":-0.08208887279033661,"num_words":1,"start":531.375,"end":531.875}]}}]},{"alternatives":[{"transcript":"Hi. So I'm moving out of my current residence, and I wanted to disconnect my connection, please. Hassan Shabir Rana, Yes. I'm ready to disconnect now. No. Because the new property already has Internet. Yeah. That's correct. It's pretty much to to twelve months. Like, it's not that much. And it's I had to do it because it's in, like, apartment building. I had to go through you guys. And now I'm moving out. But yeah. Do I have to can we get that waived? No. Uh-huh. Okay. Okay. Well, we can pay the cancellation fee. Fine. Okay. That's all good. Yeah. Visa. So is it just gonna take the cancellation fee, or is it also gonna take the last, like, bill? Mhmm. Okay. So I'm up to date with my bills. I'm just paying 130, and then the contract is everything is done. Correct? Okay. Let me know once you're ready for the card details. So it's 4902925004673835. Yes. That's right. 08/26. Yep. 770. Yeah. So 087698. 087. Yes. That's right. Okay. So just confirming a hundred and thirty week deducted, 132 today, and then everything is done. Yeah. Yeah. I get it. Perfect. And and I keep the modem. I keep everything the same. Okay. Alright. Perfect. Thank you so much. Really appreciate it. Have a great weekend. Yep. You too. See you. Bye.","confidence":0.99121094,"words":[{"word":"hi","start":5.7599998,"end":6.08,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.01791696809232235},{"word":"so","start":6.08,"end":6.58,"confidence":0.5917969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07187755405902863},{"word":"i'm","start":7.52,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1029558777809143},{"word":"moving","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.11962851881980896},{"word":"out","start":8.16,"end":8.48,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.09996064752340315},{"word":"of","start":8.48,"end":8.639999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1274997591972351},{"word":"my","start":8.639999,"end":8.96,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12383855879306792},{"word":"current","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.13790780305862427},{"word":"residence","start":10.32,"end":10.82,"confidence":0.8930664,"punctuated_word":"residence,","sentiment":"neutral","sentiment_score":-0.08143626153469086},{"word":"and","start":12.16,"end":12.48,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10963987559080124},{"word":"i","start":12.48,"end":12.639999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1636921465396881},{"word":"wanted","start":12.639999,"end":12.96,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.21100065112113953},{"word":"to","start":12.96,"end":13.04,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16894759237766266},{"word":"disconnect","start":13.04,"end":13.54,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.17733842134475708},{"word":"my","start":13.599999,"end":13.92,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.22131967544555664},{"word":"connection","start":13.92,"end":14.4,"confidence":0.9980469,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.1851210594177246},{"word":"please","start":14.4,"end":14.805,"confidence":0.9863281,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.10635736584663393},{"word":"hassan","start":26.165,"end":26.665,"confidence":0.9506836,"punctuated_word":"Hassan","sentiment":"neutral","sentiment_score":0.04597388952970505},{"word":"shabir","start":26.9,"end":27.4,"confidence":0.7714844,"punctuated_word":"Shabir","sentiment":"neutral","sentiment_score":0.04027093946933746},{"word":"rana","start":28.82,"end":28.98,"confidence":0.709554,"punctuated_word":"Rana,","sentiment":"neutral","sentiment_score":0.029247768223285675},{"word":"yes","start":55.969997,"end":56.289997,"confidence":0.8400879,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05096746236085892},{"word":"i'm","start":56.289997,"end":56.449997,"confidence":0.939209,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03121829405426979},{"word":"ready","start":56.449997,"end":56.69,"confidence":0.99902344,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.029224228113889698},{"word":"to","start":56.69,"end":56.93,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015328451991081238},{"word":"disconnect","start":56.93,"end":57.43,"confidence":0.4970703,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":0.0045577362179756165},{"word":"now","start":58.769997,"end":59.269997,"confidence":0.98950195,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.019656479358673096},{"word":"no","start":84.079994,"end":84.399994,"confidence":0.9370117,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08172767609357834},{"word":"because","start":84.399994,"end":84.72,"confidence":0.97265625,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07806142419576645},{"word":"the","start":84.72,"end":84.88,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11451250314712524},{"word":"new","start":84.88,"end":85.119995,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.09781970083713531},{"word":"property","start":85.119995,"end":85.619995,"confidence":1.0,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.07413054257631302},{"word":"already","start":85.68,"end":85.92,"confidence":0.97802734,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.08627519011497498},{"word":"has","start":85.92,"end":86.24,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.09068266302347185},{"word":"internet","start":86.24,"end":86.74,"confidence":0.9765625,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.09244519472122192},{"word":"yeah","start":98.905,"end":99.145004,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05145785957574845},{"word":"that's","start":99.145004,"end":99.465,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09737074375152588},{"word":"correct","start":99.465,"end":99.9,"confidence":1.0,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.15463370084762573},{"word":"it's","start":125.435,"end":125.675,"confidence":0.8647461,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.21865533292293549},{"word":"pretty","start":125.675,"end":125.995,"confidence":0.9980469,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.2181524783372879},{"word":"much","start":125.995,"end":126.33,"confidence":0.9980469,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.20850607752799988},{"word":"to","start":126.57,"end":126.73,"confidence":0.45141602,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19991210103034973},{"word":"to","start":126.73,"end":126.810005,"confidence":0.42211914,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2167462259531021},{"word":"twelve","start":126.810005,"end":127.21,"confidence":0.9741211,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.26928234100341797},{"word":"months","start":127.21,"end":127.53,"confidence":0.79418945,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.18963684141635895},{"word":"like","start":127.53,"end":127.69,"confidence":0.939209,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.18398410081863403},{"word":"it's","start":127.69,"end":127.85,"confidence":0.99658203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.20912522077560425},{"word":"not","start":127.85,"end":128.09,"confidence":0.984375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.21514973044395447},{"word":"that","start":128.09,"end":128.33,"confidence":0.88720703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26460471749305725},{"word":"much","start":128.33,"end":128.49,"confidence":0.8395996,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":-0.223778635263443},{"word":"and","start":128.49,"end":128.73,"confidence":0.96777344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1450861692428589},{"word":"it's","start":128.73,"end":129.05,"confidence":0.71533203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17623654007911682},{"word":"i","start":129.21,"end":129.37,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16024506092071533},{"word":"had","start":129.37,"end":129.53,"confidence":0.8413086,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.18012262880802157},{"word":"to","start":129.53,"end":129.77,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19146987795829773},{"word":"do","start":129.77,"end":129.89,"confidence":0.98291016,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.20225150883197784},{"word":"it","start":129.89,"end":130.01,"confidence":0.890625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17732897400856018},{"word":"because","start":130.01,"end":130.33,"confidence":0.9428711,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1532001793384552},{"word":"it's","start":130.33,"end":130.83,"confidence":0.99609375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17856107652187347},{"word":"in","start":131.37,"end":131.69,"confidence":0.7294922,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":-0.1900823414325714},{"word":"like","start":131.69,"end":132.09,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1832791119813919},{"word":"apartment","start":132.09,"end":132.59,"confidence":0.9716797,"punctuated_word":"apartment","sentiment":"neutral","sentiment_score":-0.1800300031900406},{"word":"building","start":133.21,"end":133.61,"confidence":0.59814453,"punctuated_word":"building.","sentiment":"neutral","sentiment_score":-0.16132700443267822},{"word":"i","start":133.61,"end":133.77,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1391657143831253},{"word":"had","start":133.77,"end":133.93001,"confidence":0.9770508,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.15499943494796753},{"word":"to","start":133.93001,"end":134.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14907678961753845},{"word":"go","start":134.09,"end":134.25,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.13530609011650083},{"word":"through","start":134.25,"end":134.49,"confidence":0.6333008,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.15508845448493958},{"word":"you","start":134.49,"end":134.65,"confidence":0.96435547,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16667082905769348},{"word":"guys","start":134.65,"end":135.15,"confidence":0.83984375,"punctuated_word":"guys.","sentiment":"neutral","sentiment_score":-0.14285051822662354},{"word":"and","start":135.53,"end":135.77,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.10031774640083312},{"word":"now","start":135.77,"end":136.01,"confidence":0.9970703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.1149636059999466},{"word":"i'm","start":136.01,"end":136.17,"confidence":0.98291016,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11373980343341827},{"word":"moving","start":136.17,"end":136.57,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.13763976097106934},{"word":"out","start":136.57,"end":136.89,"confidence":0.7644043,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.138126939535141},{"word":"but","start":136.89,"end":137.13,"confidence":0.7944336,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1015775203704834},{"word":"yeah","start":137.21,"end":137.53,"confidence":0.99365234,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1163398176431656},{"word":"do","start":137.53,"end":137.69,"confidence":1.0,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.15082941949367523},{"word":"i","start":137.69,"end":137.85,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16317667067050934},{"word":"have","start":137.85,"end":138.01,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.20580174028873444},{"word":"to","start":138.01,"end":138.17,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18708667159080505},{"word":"can","start":138.41,"end":138.65,"confidence":0.8364258,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.026314323768019676},{"word":"we","start":138.65,"end":138.73,"confidence":0.7480469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02693813294172287},{"word":"get","start":138.73,"end":138.97,"confidence":0.9951172,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.034874334931373596},{"word":"that","start":138.97,"end":139.47,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06060507148504257},{"word":"waived","start":139.53,"end":139.995,"confidence":0.8972168,"punctuated_word":"waived?","sentiment":"neutral","sentiment_score":-0.04757965728640556},{"word":"no","start":143.83499,"end":144.33499,"confidence":0.83740234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.23426969349384308},{"word":"uh-huh","start":158.01,"end":158.51,"confidence":0.9208008,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.05441318079829216},{"word":"okay","start":163.12999,"end":163.45,"confidence":0.98168945,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01359160803258419},{"word":"okay","start":163.45,"end":163.76999,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02538683265447617},{"word":"well","start":163.76999,"end":164.01,"confidence":0.7578125,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.039325498044490814},{"word":"we","start":164.01,"end":164.17,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06117016822099686},{"word":"can","start":164.17,"end":164.32999,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0907895639538765},{"word":"pay","start":164.32999,"end":164.56999,"confidence":0.99121094,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.031023822724819183},{"word":"the","start":164.56999,"end":164.65,"confidence":0.88183594,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007263354957103729},{"word":"cancellation","start":164.65,"end":165.15,"confidence":0.97265625,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.037520721554756165},{"word":"fee","start":165.45,"end":165.95,"confidence":0.9880371,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.003809098154306412},{"word":"fine","start":166.395,"end":166.895,"confidence":0.9003906,"punctuated_word":"Fine.","sentiment":"neutral","sentiment_score":0.14139404892921448},{"word":"okay","start":173.595,"end":174.095,"confidence":0.7614746,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02367476373910904},{"word":"that's","start":175.675,"end":175.99501,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.23204627633094788},{"word":"all","start":175.99501,"end":176.155,"confidence":0.98828125,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3509461581707001},{"word":"good","start":176.155,"end":176.655,"confidence":0.9926758,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.24815765023231504},{"word":"yeah","start":273.075,"end":273.575,"confidence":0.97216797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10422517359256744},{"word":"visa","start":276.67502,"end":277.17502,"confidence":0.9748535,"punctuated_word":"Visa.","sentiment":"neutral","sentiment_score":0.04257678985595703},{"word":"so","start":294.145,"end":294.465,"confidence":0.73583984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0017939433455467224},{"word":"is","start":294.465,"end":294.78497,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00033219344913959503},{"word":"it","start":294.78497,"end":294.865,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.005238402634859085},{"word":"just","start":294.865,"end":295.26498,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0006151199340820312},{"word":"gonna","start":295.26498,"end":295.585,"confidence":0.9951172,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.005818987265229225},{"word":"take","start":295.585,"end":295.905,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.0032195337116718292},{"word":"the","start":295.905,"end":296.065,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0019237399101257324},{"word":"cancellation","start":296.065,"end":296.565,"confidence":0.9614258,"punctuated_word":"cancellation","sentiment":"neutral","sentiment_score":-0.016887303441762924},{"word":"fee","start":296.705,"end":296.94498,"confidence":0.8117676,"punctuated_word":"fee,","sentiment":"neutral","sentiment_score":-0.00786660611629486},{"word":"or","start":296.94498,"end":297.10498,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.014783121645450592},{"word":"is","start":297.10498,"end":297.26498,"confidence":0.57177734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0013408400118350985},{"word":"it","start":297.26498,"end":297.345,"confidence":0.97265625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0009502731263637544},{"word":"also","start":297.345,"end":297.585,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.012739576399326324},{"word":"gonna","start":297.585,"end":297.82498,"confidence":0.9819336,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.008067522197961807},{"word":"take","start":297.82498,"end":298.065,"confidence":0.99902344,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.010356761515140532},{"word":"the","start":298.065,"end":298.145,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00720210000872612},{"word":"last","start":298.145,"end":298.645,"confidence":0.9946289,"punctuated_word":"last,","sentiment":"neutral","sentiment_score":-0.02750362455844879},{"word":"like","start":299.10498,"end":299.60498,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.019957156851887703},{"word":"bill","start":299.66498,"end":300.16498,"confidence":0.9904785,"punctuated_word":"bill?","sentiment":"neutral","sentiment_score":-0.0266630370169878},{"word":"mhmm","start":326.655,"end":326.81497,"confidence":0.82666016,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.042738668620586395},{"word":"okay","start":326.81497,"end":327.31497,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02056782878935337},{"word":"so","start":327.66,"end":327.82,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.018633421510457993},{"word":"i'm","start":327.82,"end":327.90002,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.002842061221599579},{"word":"up","start":327.90002,"end":328.14,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.006895966827869415},{"word":"to","start":328.14,"end":328.30002,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00107651948928833},{"word":"date","start":328.30002,"end":328.46002,"confidence":0.9980469,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.01065605878829956},{"word":"with","start":328.46002,"end":328.62003,"confidence":0.9902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.005982749164104462},{"word":"my","start":328.62003,"end":328.78,"confidence":0.9921875,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.02975665032863617},{"word":"bills","start":328.78,"end":329.1,"confidence":0.9904785,"punctuated_word":"bills.","sentiment":"neutral","sentiment_score":-0.017200615257024765},{"word":"i'm","start":329.1,"end":329.18002,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0048001110553741455},{"word":"just","start":329.18002,"end":329.5,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.030850525945425034},{"word":"paying","start":329.5,"end":329.66,"confidence":0.9970703,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.03879396617412567},{"word":"130","start":329.66,"end":330.38,"confidence":0.8766276,"punctuated_word":"130,","sentiment":"neutral","sentiment_score":-0.032299358397722244},{"word":"and","start":330.38,"end":330.54,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03190816566348076},{"word":"then","start":330.54,"end":330.86002,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.027073130011558533},{"word":"the","start":330.86002,"end":331.1,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07225797325372696},{"word":"contract","start":331.1,"end":331.5,"confidence":0.7709961,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.07022358477115631},{"word":"is","start":331.5,"end":332.0,"confidence":0.7866211,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06309261918067932},{"word":"everything","start":332.22,"end":332.7,"confidence":0.97509766,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":-0.04907045513391495},{"word":"is","start":332.7,"end":332.94,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.05866608768701553},{"word":"done","start":332.94,"end":333.26,"confidence":0.9890137,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.050603896379470825},{"word":"correct","start":333.26,"end":333.76,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.01423989050090313},{"word":"okay","start":344.555,"end":345.055,"confidence":0.744751,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00044475868344306946},{"word":"let","start":346.235,"end":346.475,"confidence":0.6279297,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.0103471577167511},{"word":"me","start":346.475,"end":346.635,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.017883185297250748},{"word":"know","start":346.635,"end":346.715,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.02483243867754936},{"word":"once","start":346.715,"end":346.955,"confidence":0.69140625,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.006873637437820435},{"word":"you're","start":346.955,"end":347.035,"confidence":0.9926758,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.03779635950922966},{"word":"ready","start":347.035,"end":347.355,"confidence":1.0,"punctuated_word":"ready","sentiment":"neutral","sentiment_score":0.05456870421767235},{"word":"for","start":347.355,"end":347.51498,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04015097022056579},{"word":"the","start":347.51498,"end":347.595,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023098215460777283},{"word":"card","start":347.595,"end":347.835,"confidence":0.9589844,"punctuated_word":"card","sentiment":"neutral","sentiment_score":0.01173723116517067},{"word":"details","start":347.835,"end":348.335,"confidence":0.9975586,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":0.008399330079555511},{"word":"so","start":351.435,"end":351.595,"confidence":0.80810547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03515259176492691},{"word":"it's","start":351.595,"end":351.835,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.030303936451673508},{"word":"4902925004673835","start":351.835,"end":368.165,"confidence":0.9984894,"punctuated_word":"4902925004673835.","sentiment":"neutral","sentiment_score":0.03810294717550278},{"word":"yes","start":378.305,"end":378.705,"confidence":0.86865234,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.169655442237854},{"word":"that's","start":378.705,"end":378.945,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.25169748067855835},{"word":"right","start":378.945,"end":379.2,"confidence":0.9951172,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.32751500606536865},{"word":"08/26","start":382.80002,"end":384.26,"confidence":0.9938965,"punctuated_word":"08/26.","sentiment":"neutral","sentiment_score":-0.004218610934913158},{"word":"yep","start":387.04,"end":387.54,"confidence":0.986084,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.015987005084753036},{"word":"770","start":389.76,"end":391.06,"confidence":0.9157715,"punctuated_word":"770.","sentiment":"neutral","sentiment_score":0.005758979823440313},{"word":"yeah","start":419.54498,"end":419.705,"confidence":0.6479492,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05314214527606964},{"word":"so","start":419.705,"end":420.205,"confidence":0.32006836,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.029515666887164116},{"word":"087698","start":420.66498,"end":428.525,"confidence":0.91101074,"punctuated_word":"087698.","sentiment":"neutral","sentiment_score":0.03037785366177559},{"word":"087","start":437.08002,"end":438.38,"confidence":0.97184247,"punctuated_word":"087.","sentiment":"neutral","sentiment_score":0.01184016279876232},{"word":"yes","start":442.92,"end":443.235,"confidence":0.82788086,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0955282226204872},{"word":"that's","start":443.395,"end":443.63498,"confidence":0.99365234,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1577819585800171},{"word":"right","start":443.63498,"end":444.13498,"confidence":0.9719238,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.17917636036872864},{"word":"okay","start":476.225,"end":476.725,"confidence":0.9460449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06181768327951431},{"word":"so","start":476.945,"end":477.345,"confidence":0.984375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05999622493982315},{"word":"just","start":477.345,"end":477.58502,"confidence":0.88964844,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0738220363855362},{"word":"confirming","start":477.58502,"end":477.825,"confidence":0.9838867,"punctuated_word":"confirming","sentiment":"neutral","sentiment_score":0.0660407692193985},{"word":"a","start":477.825,"end":478.065,"confidence":0.38378906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10730518400669098},{"word":"hundred","start":478.065,"end":478.385,"confidence":0.99902344,"punctuated_word":"hundred","sentiment":"neutral","sentiment_score":0.09603273123502731},{"word":"and","start":478.385,"end":478.46503,"confidence":0.8071289,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05948760733008385},{"word":"thirty","start":478.46503,"end":478.70502,"confidence":0.99609375,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.05976030230522156},{"word":"week","start":478.70502,"end":479.105,"confidence":0.58740234,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.05118982493877411},{"word":"deducted","start":479.105,"end":479.605,"confidence":0.50683594,"punctuated_word":"deducted,","sentiment":"neutral","sentiment_score":0.07442760467529297},{"word":"132","start":479.825,"end":480.70502,"confidence":0.80805665,"punctuated_word":"132","sentiment":"neutral","sentiment_score":0.08281087130308151},{"word":"today","start":480.70502,"end":481.20502,"confidence":0.8796387,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.08637717366218567},{"word":"and","start":481.55,"end":481.71,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07237401604652405},{"word":"then","start":481.71,"end":482.11002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.07546534389257431},{"word":"everything","start":482.11002,"end":482.61002,"confidence":0.9980469,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.16972550749778748},{"word":"is","start":482.75,"end":483.25,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1719556301832199},{"word":"done","start":483.71,"end":484.21,"confidence":0.982666,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":0.1481856107711792},{"word":"yeah","start":492.51,"end":493.01,"confidence":0.9194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09766428917646408},{"word":"yeah","start":501.775,"end":502.095,"confidence":0.84521484,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.08416847884654999},{"word":"i","start":502.095,"end":502.255,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11614290624856947},{"word":"get","start":502.255,"end":502.495,"confidence":0.8769531,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.13622957468032837},{"word":"it","start":502.495,"end":502.655,"confidence":0.98339844,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.11741504073143004},{"word":"perfect","start":502.655,"end":503.155,"confidence":0.9941406,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.32300865650177},{"word":"and","start":503.295,"end":503.795,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.19129660725593567},{"word":"and","start":503.935,"end":504.095,"confidence":0.43603516,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1618654876947403},{"word":"i","start":504.095,"end":504.255,"confidence":0.9838867,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1592353582382202},{"word":"keep","start":504.255,"end":504.575,"confidence":0.9873047,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.12614986300468445},{"word":"the","start":504.575,"end":504.655,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12386567890644072},{"word":"modem","start":504.655,"end":505.055,"confidence":0.8688965,"punctuated_word":"modem.","sentiment":"neutral","sentiment_score":0.15406176447868347},{"word":"i","start":505.055,"end":505.135,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1376563012599945},{"word":"keep","start":505.135,"end":505.45502,"confidence":0.99902344,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":0.11019214987754822},{"word":"everything","start":505.45502,"end":505.95502,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.1252898871898651},{"word":"the","start":506.17502,"end":506.33502,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13494613766670227},{"word":"same","start":506.33502,"end":506.83502,"confidence":0.98583984,"punctuated_word":"same.","sentiment":"neutral","sentiment_score":0.16347429156303406},{"word":"okay","start":518.69,"end":519.19,"confidence":0.93652344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18295182287693024},{"word":"alright","start":519.81,"end":520.31,"confidence":0.9802246,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2906622290611267},{"word":"perfect","start":520.37,"end":520.77,"confidence":0.9995117,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.422977089881897},{"word":"thank","start":520.77,"end":520.93,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4727901816368103},{"word":"you","start":520.93,"end":521.17,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.444821298122406},{"word":"so","start":521.17,"end":521.33,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5474366545677185},{"word":"much","start":521.33,"end":521.65,"confidence":0.99560547,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5228841304779053},{"word":"really","start":521.65,"end":521.97003,"confidence":0.6850586,"punctuated_word":"Really","sentiment":"positive","sentiment_score":0.5948566198348999},{"word":"appreciate","start":521.97003,"end":522.37,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6036698222160339},{"word":"it","start":522.37,"end":522.825,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.5737741589546204},{"word":"have","start":524.025,"end":524.265,"confidence":0.99121094,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6437786221504211},{"word":"a","start":524.265,"end":524.34503,"confidence":0.9970703,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6665298938751221},{"word":"great","start":524.34503,"end":524.585,"confidence":0.9980469,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7264412045478821},{"word":"weekend","start":524.585,"end":525.085,"confidence":0.68115234,"punctuated_word":"weekend.","sentiment":"positive","sentiment_score":0.6602591872215271},{"word":"yep","start":527.945,"end":528.445,"confidence":0.88134766,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.34496796131134033},{"word":"you","start":529.78503,"end":530.025,"confidence":0.7739258,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.27489158511161804},{"word":"too","start":530.025,"end":530.265,"confidence":0.77197266,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2560657858848572},{"word":"see","start":530.265,"end":530.505,"confidence":0.3630371,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.24246498942375183},{"word":"you","start":530.505,"end":530.585,"confidence":0.9350586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.13373930752277374},{"word":"bye","start":530.585,"end":531.085,"confidence":0.91015625,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2452296018600464}],"paragraphs":{"transcript":"\nHi. So I'm moving out of my current residence, and I wanted to disconnect my connection, please. Hassan Shabir Rana, Yes. I'm ready to disconnect now. No.\n\nBecause the new property already has Internet. Yeah. That's correct. It's pretty much to to twelve months. Like, it's not that much.\n\nAnd it's I had to do it because it's in, like, apartment building. I had to go through you guys. And now I'm moving out. But yeah. Do I have to can we get that waived?\n\nNo. Uh-huh. Okay. Okay. Well, we can pay the cancellation fee.\n\nFine. Okay. That's all good. Yeah. Visa.\n\nSo is it just gonna take the cancellation fee, or is it also gonna take the last, like, bill? Mhmm. Okay. So I'm up to date with my bills. I'm just paying 130, and then the contract is everything is done.\n\nCorrect? Okay. Let me know once you're ready for the card details. So it's 4902925004673835. Yes.\n\nThat's right. 08/26. Yep. 770. Yeah.\n\nSo 087698. 087. Yes. That's right. Okay.\n\nSo just confirming a hundred and thirty week deducted, 132 today, and then everything is done. Yeah. Yeah. I get it. Perfect.\n\nAnd and I keep the modem. I keep everything the same. Okay. Alright. Perfect.\n\nThank you so much. Really appreciate it. Have a great weekend. Yep. You too.\n\nSee you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":-0.01791696809232235},{"text":"So I'm moving out of my current residence, and I wanted to disconnect my connection, please.","start":6.08,"end":14.805,"sentiment":"neutral","sentiment_score":-0.13803261052817106},{"text":"Hassan Shabir Rana, Yes.","start":26.165,"end":56.289997,"sentiment":"neutral","sentiment_score":0.041615014895796776},{"text":"I'm ready to disconnect now.","start":56.289997,"end":59.269997,"sentiment":"neutral","sentiment_score":0.019997037947177887},{"text":"No.","start":84.079994,"end":84.399994,"sentiment":"neutral","sentiment_score":-0.08172767609357834}],"sentiment":"neutral","sentiment_score":-0.07561930234509485,"num_words":27,"start":5.7599998,"end":84.399994},{"sentences":[{"text":"Because the new property already has Internet.","start":84.399994,"end":86.74,"sentiment":"neutral","sentiment_score":-0.09056103123085839},{"text":"Yeah.","start":98.905,"end":99.145004,"sentiment":"neutral","sentiment_score":0.05145785957574845},{"text":"That's correct.","start":99.145004,"end":99.9,"sentiment":"neutral","sentiment_score":0.1260022222995758},{"text":"It's pretty much to to twelve months.","start":125.435,"end":127.53,"sentiment":"neutral","sentiment_score":-0.217270199741636},{"text":"Like, it's not that much.","start":127.53,"end":128.49,"sentiment":"neutral","sentiment_score":-0.2193284809589386}],"sentiment":"neutral","sentiment_score":-0.1339999417012388,"num_words":22,"start":84.399994,"end":128.49},{"sentences":[{"text":"And it's I had to do it because it's in, like, apartment building.","start":128.49,"end":133.61,"sentiment":"neutral","sentiment_score":-0.17532465205742762},{"text":"I had to go through you guys.","start":133.61,"end":135.15,"sentiment":"neutral","sentiment_score":-0.14902254726205552},{"text":"And now I'm moving out.","start":135.53,"end":136.89,"sentiment":"neutral","sentiment_score":-0.12095757126808167},{"text":"But yeah.","start":136.89,"end":137.53,"sentiment":"neutral","sentiment_score":-0.1089586690068245},{"text":"Do I have to can we get that waived?","start":137.53,"end":139.995,"sentiment":"neutral","sentiment_score":-0.10035622471736537}],"sentiment":"neutral","sentiment_score":-0.14023026456642482,"num_words":36,"start":128.49,"end":139.995},{"sentences":[{"text":"No.","start":143.83499,"end":144.33499,"sentiment":"neutral","sentiment_score":-0.23426969349384308},{"text":"Uh-huh.","start":158.01,"end":158.51,"sentiment":"neutral","sentiment_score":-0.05441318079829216},{"text":"Okay.","start":163.12999,"end":163.45,"sentiment":"neutral","sentiment_score":0.01359160803258419},{"text":"Okay.","start":163.45,"end":163.76999,"sentiment":"neutral","sentiment_score":0.02538683265447617},{"text":"Well, we can pay the cancellation fee.","start":163.76999,"end":165.95,"sentiment":"neutral","sentiment_score":0.02481655403971672}],"sentiment":"neutral","sentiment_score":-0.0069080504842779855,"num_words":11,"start":143.83499,"end":165.95},{"sentences":[{"text":"Fine.","start":166.395,"end":166.895,"sentiment":"neutral","sentiment_score":0.14139404892921448},{"text":"Okay.","start":173.595,"end":174.095,"sentiment":"neutral","sentiment_score":0.02367476373910904},{"text":"That's all good.","start":175.675,"end":176.655,"sentiment":"neutral","sentiment_score":0.27705002824465436},{"text":"Yeah.","start":273.075,"end":273.575,"sentiment":"neutral","sentiment_score":0.10422517359256744},{"text":"Visa.","start":276.67502,"end":277.17502,"sentiment":"neutral","sentiment_score":0.04257678985595703}],"sentiment":"neutral","sentiment_score":0.1632886944072587,"num_words":7,"start":166.395,"end":277.17502},{"sentences":[{"text":"So is it just gonna take the cancellation fee, or is it also gonna take the last, like, bill?","start":294.145,"end":300.16498,"sentiment":"neutral","sentiment_score":-0.00804119674783004},{"text":"Mhmm.","start":326.655,"end":326.81497,"sentiment":"neutral","sentiment_score":-0.042738668620586395},{"text":"Okay.","start":326.81497,"end":327.31497,"sentiment":"neutral","sentiment_score":-0.02056782878935337},{"text":"So I'm up to date with my bills.","start":327.66,"end":329.1,"sentiment":"neutral","sentiment_score":-0.008926868438720703},{"text":"I'm just paying 130, and then the contract is everything is done.","start":329.1,"end":333.26,"sentiment":"neutral","sentiment_score":-0.04413665613780419}],"sentiment":"neutral","sentiment_score":-0.019930342848344548,"num_words":41,"start":294.145,"end":333.26},{"sentences":[{"text":"Correct?","start":333.26,"end":333.76,"sentiment":"neutral","sentiment_score":0.01423989050090313},{"text":"Okay.","start":344.555,"end":345.055,"sentiment":"neutral","sentiment_score":0.00044475868344306946},{"text":"Let me know once you're ready for the card details.","start":346.235,"end":348.335,"sentiment":"neutral","sentiment_score":0.023568722978234292},{"text":"So it's 4902925004673835.","start":351.435,"end":368.165,"sentiment":"neutral","sentiment_score":0.034519825130701065},{"text":"Yes.","start":378.305,"end":378.705,"sentiment":"neutral","sentiment_score":0.169655442237854}],"sentiment":"neutral","sentiment_score":0.032724174787290394,"num_words":16,"start":333.26,"end":378.705},{"sentences":[{"text":"That's right.","start":378.705,"end":379.2,"sentiment":"neutral","sentiment_score":0.2896062433719635},{"text":"08/26.","start":382.80002,"end":384.26,"sentiment":"neutral","sentiment_score":-0.004218610934913158},{"text":"Yep.","start":387.04,"end":387.54,"sentiment":"neutral","sentiment_score":0.015987005084753036},{"text":"770.","start":389.76,"end":391.06,"sentiment":"neutral","sentiment_score":0.005758979823440313},{"text":"Yeah.","start":419.54498,"end":419.705,"sentiment":"neutral","sentiment_score":0.05314214527606964}],"sentiment":"neutral","sentiment_score":0.10831366766554613,"num_words":6,"start":378.705,"end":419.705},{"sentences":[{"text":"So 087698.","start":419.705,"end":428.525,"sentiment":"neutral","sentiment_score":0.029946760274469852},{"text":"087.","start":437.08002,"end":438.38,"sentiment":"neutral","sentiment_score":0.01184016279876232},{"text":"Yes.","start":442.92,"end":443.235,"sentiment":"neutral","sentiment_score":0.0955282226204872},{"text":"That's right.","start":443.395,"end":444.13498,"sentiment":"neutral","sentiment_score":0.16847915947437286},{"text":"Okay.","start":476.225,"end":476.725,"sentiment":"neutral","sentiment_score":0.06181768327951431}],"sentiment":"neutral","sentiment_score":0.08086255831377846,"num_words":7,"start":419.705,"end":476.725},{"sentences":[{"text":"So just confirming a hundred and thirty week deducted, 132 today, and then everything is done.","start":476.945,"end":484.21,"sentiment":"neutral","sentiment_score":0.09093477739952505},{"text":"Yeah.","start":492.51,"end":493.01,"sentiment":"neutral","sentiment_score":0.09766428917646408},{"text":"Yeah.","start":501.775,"end":502.095,"sentiment":"neutral","sentiment_score":0.08416847884654999},{"text":"I get it.","start":502.095,"end":502.655,"sentiment":"neutral","sentiment_score":0.1232625072201093},{"text":"Perfect.","start":502.655,"end":503.155,"sentiment":"neutral","sentiment_score":0.32300865650177}],"sentiment":"neutral","sentiment_score":0.10589024475352331,"num_words":22,"start":476.945,"end":503.155},{"sentences":[{"text":"And and I keep the modem.","start":503.295,"end":505.055,"sentiment":"neutral","sentiment_score":0.15274579326311746},{"text":"I keep everything the same.","start":505.055,"end":506.83502,"sentiment":"neutral","sentiment_score":0.13431175351142882},{"text":"Okay.","start":518.69,"end":519.19,"sentiment":"neutral","sentiment_score":0.18295182287693024},{"text":"Alright.","start":519.81,"end":520.31,"sentiment":"neutral","sentiment_score":0.2906622290611267},{"text":"Perfect.","start":520.37,"end":520.77,"sentiment":"positive","sentiment_score":0.422977089881897}],"sentiment":"neutral","sentiment_score":0.1774731906397002,"num_words":14,"start":503.295,"end":520.77},{"sentences":[{"text":"Thank you so much.","start":520.77,"end":521.65,"sentiment":"positive","sentiment_score":0.49698306620121},{"text":"Really appreciate it.","start":521.65,"end":522.825,"sentiment":"positive","sentiment_score":0.5907668670018514},{"text":"Have a great weekend.","start":524.025,"end":525.085,"sentiment":"positive","sentiment_score":0.6742522269487381},{"text":"Yep.","start":527.945,"end":528.445,"sentiment":"positive","sentiment_score":0.34496796131134033},{"text":"You too.","start":529.78503,"end":530.265,"sentiment":"neutral","sentiment_score":0.2654786854982376}],"sentiment":"positive","sentiment_score":0.5237976504223687,"num_words":14,"start":520.77,"end":530.265},{"sentences":[{"text":"See you.","start":530.265,"end":530.585,"sentiment":"neutral","sentiment_score":0.1881021484732628},{"text":"Bye.","start":530.585,"end":531.085,"sentiment":"neutral","sentiment_score":0.2452296018600464}],"sentiment":"neutral","sentiment_score":0.207144632935524,"num_words":3,"start":530.265,"end":531.085}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. So I'm moving out of my current residence, and I wanted to disconnect my connection, please.\n\nChannel 0: Oh, nice to have you in the line. Thank you so much for letting us know. I'll just need to pull out your account to assist you accordingly. What is your full name?\n\nChannel 1: Hassan Shabir Rana,\n\nChannel 0: Ran. Okay. Nice. Okay. No.\n\nI've checked on here. Hazan. Okay. Ran. Alright.\n\nAnd when are you moving to your new address, or you're already moved out from your current address?\n\nChannel 1: Yes. I'm ready to disconnect now.\n\nChannel 0: Oh, okay. And I'm showing on here that you are it's still within the contract. And would you like to give us your new address? In that way, we could check if you could provide you a services there so you can bring the contract and you could avoid paying the cancellation fee. Because your\n\nChannel 1: No.\n\nChannel 0: account\n\nChannel 1: Because\n\nChannel 0: is under\n\nChannel 1: the new\n\nChannel 0: twelve\n\nChannel 1: property\n\nChannel 0: month\n\nChannel 1: already\n\nChannel 0: con\n\nChannel 1: has Internet.\n\nChannel 0: oh, I'm so sorry for the verbal collision. Just to make sure you're saying you already have the existing connection to your new location.\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: I got it. Thank you so much for that confirmation, Hazan. So I could see on here that your account is under the twelve month contract. So, technically, if we will be canceling or once we cancel your service within the contract, you have to settle your cancellation fee of $132.\n\nChannel 1: It's pretty much to to twelve months. Like, it's not that much. And it's I had to do it because it's in, like, apartment building. I had to go through you guys. And now I'm\n\nChannel 0: I\n\nChannel 1: moving\n\nChannel 0: understand.\n\nChannel 1: out. But yeah.\n\nChannel 0: I\n\nChannel 1: Do I\n\nChannel 0: understand\n\nChannel 1: have to\n\nChannel 0: that.\n\nChannel 1: can we get that waived?\n\nChannel 0: No. It's still within the\n\nChannel 1: No.\n\nChannel 0: contract. And I do see on here that you will be the twelfth month or you can fulfill your contract by the let me just check the month here. One moment. Okay?\n\nChannel 1: Uh-huh.\n\nChannel 0: By August. So it's still two months.\n\nChannel 1: Okay. Okay. Well, we can pay the cancellation fee. Fine.\n\nChannel 0: Alright. Sure. So be on the line. Let me just go ahead and help you process the payment. Is that okay?\n\nIn that way,\n\nChannel 1: Okay.\n\nChannel 0: we could cancel this right away,\n\nChannel 1: That's all good.\n\nChannel 0: then sort sort this everything? Okay. One moment here. Thank you so much for staying on the line. And are\n\nChannel 1: Yeah.\n\nChannel 0: you going to use your Visa or your Mastercard?\n\nChannel 1: Visa.\n\nChannel 0: Okay. Thank you. Visa. And may I have your card number, please?\n\nChannel 1: So is it just gonna take the cancellation fee, or is it also gonna take the last, like, bill?\n\nChannel 0: The last bill. Oh, I could see in here that the bill has been already processed earlier this morning for the amount of the one that you were paying monthly, $79.95. Because canceling a service should be done over the phone, like what you are doing, and then settling the current invoice generated covering the thirty days notice.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So I'm up to date with my bills. I'm just paying 130, and then the contract is everything is done. Correct?\n\nChannel 0: That's correct. This will be the last payment, the cancellation fee. And then afterward, we can go ahead and start this out, fully close your account, and cancel the services.\n\nChannel 1: Okay. Let me know once you're ready for the card details.\n\nChannel 0: Okay. Yeah. I am.\n\nChannel 1: So it's 4902925004673835.\n\nChannel 0: Thank you. 4902925004673835.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Thank you. Expiration date, please?\n\nChannel 1: 08/26.\n\nChannel 0: 08/26. Okay.\n\nChannel 1: Yep.\n\nChannel 0: CV, please?\n\nChannel 1: 770.\n\nChannel 0: 770. Okay. Thank you. Let me just put in here. Okay.\n\nSo you're gonna receive a message that's include the one time passcode. Please just take the code so I can enter in the system and authorize your payment.\n\nChannel 1: Yeah. So 087698.\n\nChannel 0: Okay. Like you said, 308 or 08?\n\nChannel 1: 087.\n\nChannel 0: Okay. 087698.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Okay. Thank you. So your cancellation fee has been settled. Shortly, you will receive a official payment receipt. And then afterwards, I'll be transferring your account to our tech department.\n\nThey will process your service cancellation today as well. And then afterwards, you will receive a email confirmation that your services has been canceled. Okay?\n\nChannel 1: Okay. So just confirming\n\nChannel 0: Alright.\n\nChannel 1: a hundred and thirty week deducted, 132 today, and then\n\nChannel 0: Yeah.\n\nChannel 1: everything is done.\n\nChannel 0: Yes. Your current Current Voice version has been paid, and then we've already settled your cancellation fee. Everything\n\nChannel 1: Yeah.\n\nChannel 0: has been paid and sorted out. All you need to wait is the email confirmation for your service canceled. Okay?\n\nChannel 1: Yeah. I get it. Perfect.\n\nChannel 0: Alright.\n\nChannel 1: And and I keep the modem. I keep everything the same.\n\nChannel 0: Oh, yeah. You can go ahead and keep those. And then in case you need our assistance in the future or services, please feel free to let us know. Okay? And we are happy\n\nChannel 1: Okay.\n\nChannel 0: to welcome you back.\n\nChannel 1: Alright. Perfect. Thank you\n\nChannel 0: Alright.\n\nChannel 1: so much. Really appreciate it.\n\nChannel 0: You're welcome,\n\nChannel 1: Have\n\nChannel 0: and\n\nChannel 1: a great weekend.\n\nChannel 0: we appreciate your time you spent with Airtel. Be safe\n\nChannel 1: Yep.\n\nChannel 0: always. Have a good one.\n\nChannel 1: You too. See you. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.56,"sentiment":"positive","sentiment_score":0.3851706385612488},{"text":"Thank you so much for calling your account.","start":0.56,"end":2.8999999,"sentiment":"positive","sentiment_score":0.6566764712333679},{"text":"How may I help you today?","start":3.04,"end":4.42,"sentiment":"positive","sentiment_score":0.6152681907018026}],"sentiment":"positive","sentiment_score":0.6220127701759338,"channel":0,"num_words":15,"start":0.24,"end":4.42},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":-0.01791696809232235},{"text":"So I'm moving out of my current residence, and I wanted to disconnect my connection, please.","start":6.08,"end":14.805,"sentiment":"neutral","sentiment_score":-0.13803261052817106}],"sentiment":"neutral","sentiment_score":-0.1309669845025329,"channel":1,"num_words":17,"start":5.7599998,"end":14.805},{"sentences":[{"text":"Oh, nice to have you in the line.","start":16.415,"end":17.935001,"sentiment":"positive","sentiment_score":0.48634934425354004},{"text":"Thank you so much for letting us know.","start":17.935001,"end":19.795,"sentiment":"positive","sentiment_score":0.6565737724304199},{"text":"I'll just need to pull out your account to assist you accordingly.","start":19.855,"end":23.475,"sentiment":"positive","sentiment_score":0.40786703675985336},{"text":"What is your full name?","start":23.615,"end":24.994999,"sentiment":"neutral","sentiment_score":0.07535910755395889}],"sentiment":"positive","sentiment_score":0.4368056034048398,"channel":0,"num_words":33,"start":16.415,"end":24.994999},{"sentences":[{"text":"Hassan Shabir Rana,","start":26.165,"end":28.98,"sentiment":"neutral","sentiment_score":0.038497532407442726}],"sentiment":"neutral","sentiment_score":0.038497532407442726,"channel":1,"num_words":3,"start":26.165,"end":28.98},{"sentences":[{"text":"Ran.","start":28.86,"end":29.18,"sentiment":"neutral","sentiment_score":0.044497258961200714},{"text":"Okay.","start":29.18,"end":29.66,"sentiment":"neutral","sentiment_score":0.10906897485256196},{"text":"Nice.","start":29.66,"end":30.16,"sentiment":"neutral","sentiment_score":0.18148407340049744},{"text":"Okay.","start":30.62,"end":31.1,"sentiment":"neutral","sentiment_score":0.034031327813863754},{"text":"No.","start":31.1,"end":31.6,"sentiment":"neutral","sentiment_score":-0.05849217623472214}],"sentiment":"neutral","sentiment_score":0.06211789175868034,"channel":0,"num_words":5,"start":28.86,"end":31.6},{"sentences":[{"text":"I've checked on here.","start":31.82,"end":33.52,"sentiment":"neutral","sentiment_score":-0.042424412444233894},{"text":"Hazan.","start":33.9,"end":34.4,"sentiment":"neutral","sentiment_score":0.0013648148160427809},{"text":"Okay.","start":34.54,"end":35.04,"sentiment":"neutral","sentiment_score":0.0062228599563241005},{"text":"Ran.","start":35.98,"end":36.48,"sentiment":"neutral","sentiment_score":0.0017121201381087303},{"text":"Alright.","start":43.675003,"end":44.175003,"sentiment":"neutral","sentiment_score":0.021676871925592422}],"sentiment":"neutral","sentiment_score":-0.017340122867608443,"channel":0,"num_words":8,"start":31.82,"end":44.175003},{"sentences":[{"text":"And when are you moving to your new address, or you're already moved out from your current address?","start":44.395,"end":55.14,"sentiment":"neutral","sentiment_score":-0.0027583869588043955}],"sentiment":"neutral","sentiment_score":-0.0027583869588043955,"channel":0,"num_words":18,"start":44.395,"end":55.14},{"sentences":[{"text":"Yes.","start":55.969997,"end":56.289997,"sentiment":"neutral","sentiment_score":0.05096746236085892},{"text":"I'm ready to disconnect now.","start":56.289997,"end":59.269997,"sentiment":"neutral","sentiment_score":0.019997037947177887}],"sentiment":"neutral","sentiment_score":0.025158775349458058,"channel":1,"num_words":6,"start":55.969997,"end":59.269997},{"sentences":[{"text":"Oh, okay.","start":60.32,"end":61.12,"sentiment":"neutral","sentiment_score":0.04489710368216038},{"text":"And I'm showing on here that you are it's still within the contract.","start":61.12,"end":68.045,"sentiment":"neutral","sentiment_score":0.04208079066414099},{"text":"And would you like to give us your new address?","start":68.185,"end":72.025,"sentiment":"neutral","sentiment_score":0.04649939574301243},{"text":"In that way, we could check if you could provide you a services there so you can bring the contract and you could avoid paying the cancellation fee.","start":72.025,"end":80.18,"sentiment":"neutral","sentiment_score":0.0572441378608346},{"text":"Because your","start":83.119995,"end":84.08,"sentiment":"neutral","sentiment_score":-0.03702590800821781}],"sentiment":"neutral","sentiment_score":0.04782949977300384,"channel":0,"num_words":55,"start":60.32,"end":84.08},{"sentences":[{"text":"No.","start":84.079994,"end":84.399994,"sentiment":"neutral","sentiment_score":-0.08172767609357834}],"sentiment":"neutral","sentiment_score":-0.08172767609357834,"channel":1,"num_words":1,"start":84.079994,"end":84.399994},{"sentences":[{"text":"account","start":84.08,"end":84.479996,"sentiment":"neutral","sentiment_score":-0.077921561896801}],"sentiment":"neutral","sentiment_score":-0.077921561896801,"channel":0,"num_words":1,"start":84.08,"end":84.479996},{"sentences":[{"text":"Because","start":84.399994,"end":84.72,"sentiment":"neutral","sentiment_score":-0.07806142419576645}],"sentiment":"neutral","sentiment_score":-0.07806142419576645,"channel":1,"num_words":1,"start":84.399994,"end":84.72},{"sentences":[{"text":"is under","start":84.479996,"end":84.96,"sentiment":"neutral","sentiment_score":-0.09064008668065071}],"sentiment":"neutral","sentiment_score":-0.09064008668065071,"channel":0,"num_words":2,"start":84.479996,"end":84.96},{"sentences":[{"text":"the new","start":84.72,"end":85.119995,"sentiment":"neutral","sentiment_score":-0.10616610199213028}],"sentiment":"neutral","sentiment_score":-0.10616610199213028,"channel":1,"num_words":2,"start":84.72,"end":85.119995},{"sentences":[{"text":"twelve","start":84.96,"end":85.28,"sentiment":"neutral","sentiment_score":-0.10306702554225922}],"sentiment":"neutral","sentiment_score":-0.10306702554225922,"channel":0,"num_words":1,"start":84.96,"end":85.28},{"sentences":[{"text":"property","start":85.119995,"end":85.619995,"sentiment":"neutral","sentiment_score":-0.07413054257631302}],"sentiment":"neutral","sentiment_score":-0.07413054257631302,"channel":1,"num_words":1,"start":85.119995,"end":85.619995},{"sentences":[{"text":"month","start":85.28,"end":85.68,"sentiment":"neutral","sentiment_score":-0.07785482704639435}],"sentiment":"neutral","sentiment_score":-0.07785482704639435,"channel":0,"num_words":1,"start":85.28,"end":85.68},{"sentences":[{"text":"already","start":85.68,"end":85.92,"sentiment":"neutral","sentiment_score":-0.08627519011497498}],"sentiment":"neutral","sentiment_score":-0.08627519011497498,"channel":1,"num_words":1,"start":85.68,"end":85.92},{"sentences":[{"text":"con","start":85.68,"end":85.84,"sentiment":"neutral","sentiment_score":-0.08276505768299103}],"sentiment":"neutral","sentiment_score":-0.08276505768299103,"channel":0,"num_words":1,"start":85.68,"end":85.84},{"sentences":[{"text":"has Internet.","start":85.92,"end":86.74,"sentiment":"neutral","sentiment_score":-0.09156392887234688}],"sentiment":"neutral","sentiment_score":-0.09156392887234688,"channel":1,"num_words":2,"start":85.92,"end":86.74},{"sentences":[{"text":"oh, I'm so sorry for the verbal collision.","start":87.52,"end":89.86,"sentiment":"neutral","sentiment_score":-0.28527700528502464},{"text":"Just to make sure you're saying you already have the existing connection to your new location.","start":91.08501,"end":98.465004,"sentiment":"neutral","sentiment_score":-0.09287066967226565}],"sentiment":"neutral","sentiment_score":-0.15700611487651864,"channel":0,"num_words":24,"start":87.52,"end":98.465004},{"sentences":[{"text":"Yeah.","start":98.905,"end":99.145004,"sentiment":"neutral","sentiment_score":0.05145785957574845},{"text":"That's correct.","start":99.145004,"end":99.9,"sentiment":"neutral","sentiment_score":0.1260022222995758}],"sentiment":"neutral","sentiment_score":0.10115410139163335,"channel":1,"num_words":3,"start":98.905,"end":99.9},{"sentences":[{"text":"I got it.","start":100.525,"end":101.245,"sentiment":"neutral","sentiment_score":0.15662930409113565},{"text":"Thank you so much for that confirmation, Hazan.","start":101.245,"end":104.225006,"sentiment":"positive","sentiment_score":0.36852921918034554},{"text":"So I could see on here that your account is under the twelve month contract.","start":104.68,"end":109.579994,"sentiment":"neutral","sentiment_score":0.08294396152098973},{"text":"So, technically, if we will be canceling or once we cancel your service within the contract, you have to settle your cancellation fee of $132.","start":109.96,"end":122.025,"sentiment":"neutral","sentiment_score":-0.13265837863087654}],"sentiment":"neutral","sentiment_score":0.026388659269786348,"channel":0,"num_words":51,"start":100.525,"end":122.025},{"sentences":[{"text":"It's pretty much to to twelve months.","start":125.435,"end":127.53,"sentiment":"neutral","sentiment_score":-0.217270199741636},{"text":"Like, it's not that much.","start":127.53,"end":128.49,"sentiment":"neutral","sentiment_score":-0.2193284809589386},{"text":"And it's I had to do it because it's in, like, apartment building.","start":128.49,"end":133.61,"sentiment":"neutral","sentiment_score":-0.17532465205742762},{"text":"I had to go through you guys.","start":133.61,"end":135.15,"sentiment":"neutral","sentiment_score":-0.14902254726205552},{"text":"And now I'm","start":135.53,"end":136.17,"sentiment":"neutral","sentiment_score":-0.10967371861139934}],"sentiment":"neutral","sentiment_score":-0.17911237904003688,"channel":1,"num_words":35,"start":125.435,"end":136.17},{"sentences":[{"text":"I","start":136.15001,"end":136.31,"sentiment":"neutral","sentiment_score":-0.11476801335811616}],"sentiment":"neutral","sentiment_score":-0.11476801335811616,"channel":0,"num_words":1,"start":136.15001,"end":136.31},{"sentences":[{"text":"moving","start":136.17,"end":136.57,"sentiment":"neutral","sentiment_score":-0.13763976097106934}],"sentiment":"neutral","sentiment_score":-0.13763976097106934,"channel":1,"num_words":1,"start":136.17,"end":136.57},{"sentences":[{"text":"understand.","start":136.31,"end":136.81,"sentiment":"neutral","sentiment_score":-0.16766656935214996}],"sentiment":"neutral","sentiment_score":-0.16766656935214996,"channel":0,"num_words":1,"start":136.31,"end":136.81},{"sentences":[{"text":"out.","start":136.57,"end":136.89,"sentiment":"neutral","sentiment_score":-0.138126939535141},{"text":"But yeah.","start":136.89,"end":137.53,"sentiment":"neutral","sentiment_score":-0.1089586690068245}],"sentiment":"neutral","sentiment_score":-0.11868142584959666,"channel":1,"num_words":3,"start":136.57,"end":137.53},{"sentences":[{"text":"I","start":137.51001,"end":137.75,"sentiment":"neutral","sentiment_score":-0.12826696038246155}],"sentiment":"neutral","sentiment_score":-0.12826696038246155,"channel":0,"num_words":1,"start":137.51001,"end":137.75},{"sentences":[{"text":"Do I","start":137.53,"end":137.85,"sentiment":"neutral","sentiment_score":-0.15700304508209229}],"sentiment":"neutral","sentiment_score":-0.15700304508209229,"channel":1,"num_words":2,"start":137.53,"end":137.85},{"sentences":[{"text":"understand","start":137.75,"end":138.25,"sentiment":"neutral","sentiment_score":-0.1928782016038895}],"sentiment":"neutral","sentiment_score":-0.1928782016038895,"channel":0,"num_words":1,"start":137.75,"end":138.25},{"sentences":[{"text":"have to","start":137.85,"end":138.17,"sentiment":"neutral","sentiment_score":-0.19644420593976974}],"sentiment":"neutral","sentiment_score":-0.19644420593976974,"channel":1,"num_words":2,"start":137.85,"end":138.17},{"sentences":[{"text":"that.","start":138.39,"end":138.89,"sentiment":"neutral","sentiment_score":-0.10401150584220886}],"sentiment":"neutral","sentiment_score":-0.10401150584220886,"channel":0,"num_words":1,"start":138.39,"end":138.89},{"sentences":[{"text":"can we get that waived?","start":138.41,"end":139.995,"sentiment":"neutral","sentiment_score":-0.039262304082512856}],"sentiment":"neutral","sentiment_score":-0.039262304082512856,"channel":1,"num_words":5,"start":138.41,"end":139.995},{"sentences":[{"text":"No.","start":141.59001,"end":142.09001,"sentiment":"neutral","sentiment_score":-0.3155602514743805},{"text":"It's still within the","start":142.79001,"end":144.07,"sentiment":"neutral","sentiment_score":-0.2253401204943657}],"sentiment":"neutral","sentiment_score":-0.24338414669036865,"channel":0,"num_words":5,"start":141.59001,"end":144.07},{"sentences":[{"text":"No.","start":143.83499,"end":144.33499,"sentiment":"neutral","sentiment_score":-0.23426969349384308}],"sentiment":"neutral","sentiment_score":-0.23426969349384308,"channel":1,"num_words":1,"start":143.83499,"end":144.33499},{"sentences":[{"text":"contract.","start":144.07,"end":144.57,"sentiment":"neutral","sentiment_score":-0.24825112521648407},{"text":"And I do see on here that you will be the twelfth month or you can fulfill your contract by the let me just check the month here.","start":144.71,"end":156.615,"sentiment":"neutral","sentiment_score":-0.014579391306532281},{"text":"One moment.","start":156.615,"end":157.255,"sentiment":"neutral","sentiment_score":-0.009656610898673534},{"text":"Okay?","start":157.255,"end":157.755,"sentiment":"neutral","sentiment_score":-0.008268785662949085}],"sentiment":"neutral","sentiment_score":-0.021376752789365128,"channel":0,"num_words":32,"start":144.07,"end":157.755},{"sentences":[{"text":"Uh-huh.","start":158.01,"end":158.51,"sentiment":"neutral","sentiment_score":-0.05441318079829216}],"sentiment":"neutral","sentiment_score":-0.05441318079829216,"channel":1,"num_words":1,"start":158.01,"end":158.51},{"sentences":[{"text":"By August.","start":158.935,"end":159.83499,"sentiment":"neutral","sentiment_score":-0.0462461207062006},{"text":"So it's still two months.","start":159.975,"end":161.595,"sentiment":"neutral","sentiment_score":-0.0686352476477623}],"sentiment":"neutral","sentiment_score":-0.06223835423588753,"channel":0,"num_words":7,"start":158.935,"end":161.595},{"sentences":[{"text":"Okay.","start":163.12999,"end":163.45,"sentiment":"neutral","sentiment_score":0.01359160803258419},{"text":"Okay.","start":163.45,"end":163.76999,"sentiment":"neutral","sentiment_score":0.02538683265447617},{"text":"Well, we can pay the cancellation fee.","start":163.76999,"end":165.95,"sentiment":"neutral","sentiment_score":0.02481655403971672},{"text":"Fine.","start":166.395,"end":166.895,"sentiment":"neutral","sentiment_score":0.14139404892921448}],"sentiment":"neutral","sentiment_score":0.03540883678942919,"channel":1,"num_words":10,"start":163.12999,"end":166.895},{"sentences":[{"text":"Alright.","start":166.43,"end":166.83,"sentiment":"neutral","sentiment_score":0.14301274716854095},{"text":"Sure.","start":166.83,"end":167.23,"sentiment":"neutral","sentiment_score":0.17547032237052915},{"text":"So be on the line.","start":167.23,"end":168.99,"sentiment":"neutral","sentiment_score":0.15255524218082428},{"text":"Let me just go ahead and help you process the payment.","start":168.99,"end":172.51,"sentiment":"neutral","sentiment_score":0.16677047447724777},{"text":"Is that okay?","start":172.51,"end":173.23,"sentiment":"neutral","sentiment_score":0.13696604470411936}],"sentiment":"neutral","sentiment_score":0.15841107780025118,"channel":0,"num_words":21,"start":166.43,"end":173.23},{"sentences":[{"text":"In that way,","start":173.23,"end":173.70999,"sentiment":"neutral","sentiment_score":0.06968579441308975}],"sentiment":"neutral","sentiment_score":0.06968579441308975,"channel":0,"num_words":3,"start":173.23,"end":173.70999},{"sentences":[{"text":"Okay.","start":173.595,"end":174.095,"sentiment":"neutral","sentiment_score":0.02367476373910904}],"sentiment":"neutral","sentiment_score":0.02367476373910904,"channel":1,"num_words":1,"start":173.595,"end":174.095},{"sentences":[{"text":"we could cancel this right away,","start":173.70999,"end":175.56999,"sentiment":"neutral","sentiment_score":-0.01905176384995381}],"sentiment":"neutral","sentiment_score":-0.01905176384995381,"channel":0,"num_words":6,"start":173.70999,"end":175.56999},{"sentences":[{"text":"That's all good.","start":175.675,"end":176.655,"sentiment":"neutral","sentiment_score":0.27705002824465436}],"sentiment":"neutral","sentiment_score":0.27705002824465436,"channel":1,"num_words":3,"start":175.675,"end":176.655},{"sentences":[{"text":"then sort sort this everything?","start":176.315,"end":178.475,"sentiment":"neutral","sentiment_score":0.12852654308080674},{"text":"Okay.","start":178.475,"end":178.795,"sentiment":"neutral","sentiment_score":0.07579800486564636},{"text":"One moment here.","start":178.795,"end":179.85501,"sentiment":"neutral","sentiment_score":0.10406516989072163},{"text":"Thank you so much for staying on the line.","start":270.665,"end":272.665,"sentiment":"positive","sentiment_score":0.5292043619685702},{"text":"And are","start":272.665,"end":273.145,"sentiment":"neutral","sentiment_score":0.22514724731445312}],"sentiment":"neutral","sentiment_score":0.3121879991143942,"channel":0,"num_words":20,"start":176.315,"end":273.145},{"sentences":[{"text":"Yeah.","start":273.075,"end":273.575,"sentiment":"neutral","sentiment_score":0.10422517359256744}],"sentiment":"neutral","sentiment_score":0.10422517359256744,"channel":1,"num_words":1,"start":273.075,"end":273.575},{"sentences":[{"text":"you going to use your Visa or your Mastercard?","start":273.145,"end":275.485,"sentiment":"neutral","sentiment_score":0.06781282772620519}],"sentiment":"neutral","sentiment_score":0.06781282772620519,"channel":0,"num_words":9,"start":273.145,"end":275.485},{"sentences":[{"text":"Visa.","start":276.67502,"end":277.17502,"sentiment":"neutral","sentiment_score":0.04257678985595703}],"sentiment":"neutral","sentiment_score":0.04257678985595703,"channel":1,"num_words":1,"start":276.67502,"end":277.17502},{"sentences":[{"text":"Okay.","start":277.9,"end":278.4,"sentiment":"neutral","sentiment_score":0.08734902739524841},{"text":"Thank you.","start":280.4,"end":283.4,"sentiment":"neutral","sentiment_score":0.16099978238344193},{"text":"Visa.","start":285.4,"end":285.9,"sentiment":"neutral","sentiment_score":0.09691980481147766},{"text":"And may I have your card number, please?","start":287.9,"end":290.4,"sentiment":"neutral","sentiment_score":0.06090431101620197}],"sentiment":"neutral","sentiment_score":0.08279190709193547,"channel":0,"num_words":12,"start":277.9,"end":290.4},{"sentences":[{"text":"So is it just gonna take the cancellation fee, or is it also gonna take the last, like, bill?","start":294.145,"end":300.16498,"sentiment":"neutral","sentiment_score":-0.00804119674783004}],"sentiment":"neutral","sentiment_score":-0.00804119674783004,"channel":1,"num_words":19,"start":294.145,"end":300.16498},{"sentences":[{"text":"The last bill.","start":300.775,"end":301.655,"sentiment":"neutral","sentiment_score":-0.05136117214957873},{"text":"Oh, I could see in here that the bill has been already processed earlier this morning for the amount of the one that you were paying monthly, $79.95.","start":301.655,"end":313.81,"sentiment":"neutral","sentiment_score":-0.060276630866740434},{"text":"Because canceling a service should be done over the phone, like what you are doing, and then settling the current invoice generated covering the thirty days notice.","start":313.95,"end":325.23502,"sentiment":"neutral","sentiment_score":-0.10608640202769527}],"sentiment":"neutral","sentiment_score":-0.08114072474940069,"channel":0,"num_words":58,"start":300.775,"end":325.23502},{"sentences":[{"text":"Mhmm.","start":326.655,"end":326.81497,"sentiment":"neutral","sentiment_score":-0.042738668620586395},{"text":"Okay.","start":326.81497,"end":327.31497,"sentiment":"neutral","sentiment_score":-0.02056782878935337}],"sentiment":"neutral","sentiment_score":-0.03165324870496988,"channel":1,"num_words":2,"start":326.655,"end":327.31497},{"sentences":[{"text":"Yeah.","start":327.45502,"end":327.95502,"sentiment":"neutral","sentiment_score":-0.017160028219223022}],"sentiment":"neutral","sentiment_score":-0.017160028219223022,"channel":0,"num_words":1,"start":327.45502,"end":327.95502},{"sentences":[{"text":"So I'm up to date with my bills.","start":327.66,"end":329.1,"sentiment":"neutral","sentiment_score":-0.008926868438720703},{"text":"I'm just paying 130, and then the contract is everything is done.","start":329.1,"end":333.26,"sentiment":"neutral","sentiment_score":-0.04413665613780419},{"text":"Correct?","start":333.26,"end":333.76,"sentiment":"neutral","sentiment_score":0.01423989050090313}],"sentiment":"neutral","sentiment_score":-0.027943568126786323,"channel":1,"num_words":21,"start":327.66,"end":333.76},{"sentences":[{"text":"That's correct.","start":333.74,"end":334.46,"sentiment":"neutral","sentiment_score":0.009327861480414867},{"text":"This will be the last payment, the cancellation fee.","start":334.46,"end":338.16,"sentiment":"neutral","sentiment_score":-0.15778771042823792},{"text":"And then afterward, we can go ahead and start this out, fully close your account, and cancel the services.","start":338.22,"end":343.75998,"sentiment":"neutral","sentiment_score":-0.20678408287073435}],"sentiment":"neutral","sentiment_score":-0.17767770818124215,"channel":0,"num_words":30,"start":333.74,"end":343.75998},{"sentences":[{"text":"Okay.","start":344.555,"end":345.055,"sentiment":"neutral","sentiment_score":0.00044475868344306946},{"text":"Let me know once you're ready for the card details.","start":346.235,"end":348.335,"sentiment":"neutral","sentiment_score":0.023568722978234292}],"sentiment":"neutral","sentiment_score":0.021466544405980545,"channel":1,"num_words":11,"start":344.555,"end":348.335},{"sentences":[{"text":"Okay.","start":349.135,"end":349.45502,"sentiment":"neutral","sentiment_score":0.03487212955951691},{"text":"Yeah.","start":349.45502,"end":349.695,"sentiment":"neutral","sentiment_score":0.03273923322558403},{"text":"I am.","start":349.695,"end":350.355,"sentiment":"neutral","sentiment_score":0.032866175286471844}],"sentiment":"neutral","sentiment_score":0.033335928339511156,"channel":0,"num_words":4,"start":349.135,"end":350.355},{"sentences":[{"text":"So it's 4902925004673835.","start":351.435,"end":368.165,"sentiment":"neutral","sentiment_score":0.034519825130701065}],"sentiment":"neutral","sentiment_score":0.034519825130701065,"channel":1,"num_words":3,"start":351.435,"end":368.165},{"sentences":[{"text":"Thank you.","start":370.21997,"end":370.86,"sentiment":"neutral","sentiment_score":0.21753086149692535},{"text":"4902925004673835.","start":370.86,"end":377.59998,"sentiment":"neutral","sentiment_score":0.0407591424882412}],"sentiment":"neutral","sentiment_score":0.1586069551606973,"channel":0,"num_words":3,"start":370.21997,"end":377.59998},{"sentences":[{"text":"Yes.","start":378.305,"end":378.705,"sentiment":"neutral","sentiment_score":0.169655442237854},{"text":"That's right.","start":378.705,"end":379.2,"sentiment":"neutral","sentiment_score":0.2896062433719635}],"sentiment":"neutral","sentiment_score":0.249622642993927,"channel":1,"num_words":3,"start":378.305,"end":379.2},{"sentences":[{"text":"Thank you.","start":380.005,"end":380.485,"sentiment":"positive","sentiment_score":0.4275278151035309},{"text":"Expiration date, please?","start":380.485,"end":381.945,"sentiment":"neutral","sentiment_score":-0.012509431689977646}],"sentiment":"neutral","sentiment_score":0.16350546702742577,"channel":0,"num_words":5,"start":380.005,"end":381.945},{"sentences":[{"text":"08/26.","start":382.80002,"end":384.26,"sentiment":"neutral","sentiment_score":-0.004218610934913158}],"sentiment":"neutral","sentiment_score":-0.004218610934913158,"channel":1,"num_words":1,"start":382.80002,"end":384.26},{"sentences":[{"text":"08/26.","start":385.04498,"end":386.805,"sentiment":"neutral","sentiment_score":-4.972680471837521e-6},{"text":"Okay.","start":386.805,"end":387.305,"sentiment":"neutral","sentiment_score":0.01441846415400505}],"sentiment":"neutral","sentiment_score":0.007206745736766607,"channel":0,"num_words":2,"start":385.04498,"end":387.305},{"sentences":[{"text":"Yep.","start":387.04,"end":387.54,"sentiment":"neutral","sentiment_score":0.015987005084753036}],"sentiment":"neutral","sentiment_score":0.015987005084753036,"channel":1,"num_words":1,"start":387.04,"end":387.54},{"sentences":[{"text":"CV, please?","start":387.365,"end":388.345,"sentiment":"neutral","sentiment_score":0.012355174869298935}],"sentiment":"neutral","sentiment_score":0.012355174869298935,"channel":0,"num_words":2,"start":387.365,"end":388.345},{"sentences":[{"text":"770.","start":389.76,"end":391.06,"sentiment":"neutral","sentiment_score":0.005758979823440313}],"sentiment":"neutral","sentiment_score":0.005758979823440313,"channel":1,"num_words":1,"start":389.76,"end":391.06},{"sentences":[{"text":"770.","start":392.245,"end":393.54498,"sentiment":"neutral","sentiment_score":0.012822650372982023},{"text":"Okay.","start":393.74,"end":394.14,"sentiment":"neutral","sentiment_score":0.10566292703151704},{"text":"Thank you.","start":394.14,"end":394.96,"sentiment":"positive","sentiment_score":0.3909199684858322},{"text":"Let me just put in here.","start":395.9,"end":397.68,"sentiment":"neutral","sentiment_score":0.17445840189854303},{"text":"Okay.","start":405.5,"end":405.98,"sentiment":"neutral","sentiment_score":0.10661901533603668}],"sentiment":"neutral","sentiment_score":0.1866995401003144,"channel":0,"num_words":11,"start":392.245,"end":405.98},{"sentences":[{"text":"So you're gonna receive a message that's include the one time passcode.","start":405.98,"end":412.50497,"sentiment":"neutral","sentiment_score":0.09725636926790078},{"text":"Please just take the code so I can enter in the system and authorize your payment.","start":413.125,"end":418.34497,"sentiment":"neutral","sentiment_score":0.08403552370145917}],"sentiment":"neutral","sentiment_score":0.08970160037279129,"channel":0,"num_words":28,"start":405.98,"end":418.34497},{"sentences":[{"text":"Yeah.","start":419.54498,"end":419.705,"sentiment":"neutral","sentiment_score":0.05314214527606964},{"text":"So 087698.","start":419.705,"end":428.525,"sentiment":"neutral","sentiment_score":0.029946760274469852}],"sentiment":"neutral","sentiment_score":0.03767855527500311,"channel":1,"num_words":3,"start":419.54498,"end":428.525},{"sentences":[{"text":"Okay.","start":431.01,"end":431.51,"sentiment":"neutral","sentiment_score":0.028676021844148636},{"text":"Like you said, 308 or 08?","start":432.37,"end":435.66998,"sentiment":"neutral","sentiment_score":0.018718783743679523}],"sentiment":"neutral","sentiment_score":0.020141246329460825,"channel":0,"num_words":7,"start":431.01,"end":435.66998},{"sentences":[{"text":"087.","start":437.08002,"end":438.38,"sentiment":"neutral","sentiment_score":0.01184016279876232}],"sentiment":"neutral","sentiment_score":0.01184016279876232,"channel":1,"num_words":1,"start":437.08002,"end":438.38},{"sentences":[{"text":"Okay.","start":439.03497,"end":439.53497,"sentiment":"neutral","sentiment_score":0.02805846929550171},{"text":"087698.","start":439.675,"end":442.25497,"sentiment":"neutral","sentiment_score":0.0272037535905838}],"sentiment":"neutral","sentiment_score":0.027631111443042755,"channel":0,"num_words":2,"start":439.03497,"end":442.25497},{"sentences":[{"text":"Yes.","start":442.92,"end":443.235,"sentiment":"neutral","sentiment_score":0.0955282226204872},{"text":"That's right.","start":443.395,"end":444.13498,"sentiment":"neutral","sentiment_score":0.16847915947437286}],"sentiment":"neutral","sentiment_score":0.14416218052307764,"channel":1,"num_words":3,"start":442.92,"end":444.13498},{"sentences":[{"text":"Okay.","start":449.51498,"end":450.01498,"sentiment":"neutral","sentiment_score":0.25506874918937683},{"text":"Thank you.","start":450.33,"end":450.81,"sentiment":"positive","sentiment_score":0.4294717460870743},{"text":"So your cancellation fee has been settled.","start":450.81,"end":453.47,"sentiment":"neutral","sentiment_score":0.18389571564538137},{"text":"Shortly, you will receive a official payment receipt.","start":453.77,"end":456.57,"sentiment":"neutral","sentiment_score":0.15027837175875902},{"text":"And then afterwards, I'll be transferring your account to our tech department.","start":456.57,"end":462.19,"sentiment":"neutral","sentiment_score":0.09933124855160713}],"sentiment":"neutral","sentiment_score":0.1598494735856851,"channel":0,"num_words":30,"start":449.51498,"end":462.19},{"sentences":[{"text":"They will process your service cancellation today as well.","start":462.655,"end":467.615,"sentiment":"neutral","sentiment_score":0.09883210890822941},{"text":"And then afterwards, you will receive a email confirmation that your services has been canceled.","start":467.615,"end":473.955,"sentiment":"neutral","sentiment_score":0.08837297906478246},{"text":"Okay?","start":474.01498,"end":474.51498,"sentiment":"neutral","sentiment_score":0.06942331790924072}],"sentiment":"neutral","sentiment_score":0.0913802793622017,"channel":0,"num_words":25,"start":462.655,"end":474.51498},{"sentences":[{"text":"Okay.","start":476.225,"end":476.725,"sentiment":"neutral","sentiment_score":0.06181768327951431},{"text":"So just confirming","start":476.945,"end":477.825,"sentiment":"neutral","sentiment_score":0.06661967684825261}],"sentiment":"neutral","sentiment_score":0.06541917845606804,"channel":1,"num_words":4,"start":476.225,"end":477.825},{"sentences":[{"text":"Alright.","start":477.615,"end":478.115,"sentiment":"neutral","sentiment_score":0.11925923824310304}],"sentiment":"neutral","sentiment_score":0.11925923824310304,"channel":0,"num_words":1,"start":477.615,"end":478.115},{"sentences":[{"text":"a hundred and thirty week deducted, 132 today, and then","start":477.825,"end":482.11002,"sentiment":"neutral","sentiment_score":0.07652306593954564}],"sentiment":"neutral","sentiment_score":0.07652306593954564,"channel":1,"num_words":10,"start":477.825,"end":482.11002},{"sentences":[{"text":"Yeah.","start":482.08002,"end":482.58002,"sentiment":"neutral","sentiment_score":0.11090749502182008}],"sentiment":"neutral","sentiment_score":0.11090749502182008,"channel":0,"num_words":1,"start":482.08002,"end":482.58002},{"sentences":[{"text":"everything is done.","start":482.11002,"end":484.21,"sentiment":"neutral","sentiment_score":0.16328891615072885}],"sentiment":"neutral","sentiment_score":0.16328891615072885,"channel":1,"num_words":3,"start":482.11002,"end":484.21},{"sentences":[{"text":"Yes.","start":483.92,"end":484.42,"sentiment":"neutral","sentiment_score":0.13287997245788574},{"text":"Your current Current Voice version has been paid, and then we've already settled your cancellation fee.","start":484.48,"end":492.16,"sentiment":"neutral","sentiment_score":0.06701941788196564},{"text":"Everything","start":492.16,"end":492.56,"sentiment":"neutral","sentiment_score":0.07800634950399399}],"sentiment":"neutral","sentiment_score":0.07128872267074055,"channel":0,"num_words":18,"start":483.92,"end":492.56},{"sentences":[{"text":"Yeah.","start":492.51,"end":493.01,"sentiment":"neutral","sentiment_score":0.09766428917646408}],"sentiment":"neutral","sentiment_score":0.09766428917646408,"channel":1,"num_words":1,"start":492.51,"end":493.01},{"sentences":[{"text":"has been paid and sorted out.","start":492.56,"end":494.82498,"sentiment":"neutral","sentiment_score":0.17332338293393454},{"text":"All you need to wait is the email confirmation for your service canceled.","start":494.88498,"end":500.585,"sentiment":"neutral","sentiment_score":0.07304034926570378},{"text":"Okay?","start":500.645,"end":501.145,"sentiment":"neutral","sentiment_score":0.06854818016290665}],"sentiment":"neutral","sentiment_score":0.10290065091103315,"channel":0,"num_words":20,"start":492.56,"end":501.145},{"sentences":[{"text":"Yeah.","start":501.775,"end":502.095,"sentiment":"neutral","sentiment_score":0.08416847884654999},{"text":"I get it.","start":502.095,"end":502.655,"sentiment":"neutral","sentiment_score":0.1232625072201093},{"text":"Perfect.","start":502.655,"end":503.155,"sentiment":"neutral","sentiment_score":0.32300865650177}],"sentiment":"neutral","sentiment_score":0.15539293140172958,"channel":1,"num_words":5,"start":501.775,"end":503.155},{"sentences":[{"text":"Alright.","start":503.04498,"end":503.54498,"sentiment":"neutral","sentiment_score":0.23538564145565033}],"sentiment":"neutral","sentiment_score":0.23538564145565033,"channel":0,"num_words":1,"start":503.04498,"end":503.54498},{"sentences":[{"text":"And and I keep the modem.","start":503.295,"end":505.055,"sentiment":"neutral","sentiment_score":0.15274579326311746},{"text":"I keep everything the same.","start":505.055,"end":506.83502,"sentiment":"neutral","sentiment_score":0.13431175351142882}],"sentiment":"neutral","sentiment_score":0.14436668428507718,"channel":1,"num_words":11,"start":503.295,"end":506.83502},{"sentences":[{"text":"Oh, yeah.","start":507.65,"end":508.12997,"sentiment":"neutral","sentiment_score":0.15995121002197266},{"text":"You can go ahead and keep those.","start":508.12997,"end":509.99,"sentiment":"neutral","sentiment_score":0.1621774584054947},{"text":"And then in case you need our assistance in the future or services, please feel free to let us know.","start":510.12997,"end":517.64996,"sentiment":"neutral","sentiment_score":0.13493596874177455},{"text":"Okay?","start":517.64996,"end":517.89,"sentiment":"neutral","sentiment_score":0.15592892467975616},{"text":"And we are happy","start":517.89,"end":518.69,"sentiment":"neutral","sentiment_score":0.2408726029098034}],"sentiment":"neutral","sentiment_score":0.15509656882461378,"channel":0,"num_words":34,"start":507.65,"end":518.69},{"sentences":[{"text":"Okay.","start":518.69,"end":519.19,"sentiment":"neutral","sentiment_score":0.18295182287693024}],"sentiment":"neutral","sentiment_score":0.18295182287693024,"channel":1,"num_words":1,"start":518.69,"end":519.19},{"sentences":[{"text":"to welcome you back.","start":518.69,"end":519.855,"sentiment":"neutral","sentiment_score":0.23207561299204826}],"sentiment":"neutral","sentiment_score":0.23207561299204826,"channel":0,"num_words":4,"start":518.69,"end":519.855},{"sentences":[{"text":"Alright.","start":519.81,"end":520.31,"sentiment":"neutral","sentiment_score":0.2906622290611267},{"text":"Perfect.","start":520.37,"end":520.77,"sentiment":"positive","sentiment_score":0.422977089881897},{"text":"Thank you","start":520.77,"end":521.17,"sentiment":"positive","sentiment_score":0.45880573987960815}],"sentiment":"positive","sentiment_score":0.40781269967556,"channel":1,"num_words":4,"start":519.81,"end":521.17},{"sentences":[{"text":"Alright.","start":521.135,"end":521.635,"sentiment":"positive","sentiment_score":0.4713017642498016}],"sentiment":"positive","sentiment_score":0.4713017642498016,"channel":0,"num_words":1,"start":521.135,"end":521.635},{"sentences":[{"text":"so much.","start":521.17,"end":521.65,"sentiment":"positive","sentiment_score":0.5351603925228119},{"text":"Really appreciate it.","start":521.65,"end":522.825,"sentiment":"positive","sentiment_score":0.5907668670018514}],"sentiment":"positive","sentiment_score":0.5685242772102356,"channel":1,"num_words":5,"start":521.17,"end":522.825},{"sentences":[{"text":"You're welcome,","start":523.135,"end":524.035,"sentiment":"positive","sentiment_score":0.487834632396698}],"sentiment":"positive","sentiment_score":0.487834632396698,"channel":0,"num_words":2,"start":523.135,"end":524.035},{"sentences":[{"text":"Have","start":524.025,"end":524.265,"sentiment":"positive","sentiment_score":0.6437786221504211}],"sentiment":"positive","sentiment_score":0.6437786221504211,"channel":1,"num_words":1,"start":524.025,"end":524.265},{"sentences":[{"text":"and","start":524.175,"end":524.65497,"sentiment":"positive","sentiment_score":0.6009076833724976}],"sentiment":"positive","sentiment_score":0.6009076833724976,"channel":0,"num_words":1,"start":524.175,"end":524.65497},{"sentences":[{"text":"a great weekend.","start":524.265,"end":525.085,"sentiment":"positive","sentiment_score":0.6844100952148438}],"sentiment":"positive","sentiment_score":0.6844100952148438,"channel":1,"num_words":3,"start":524.265,"end":525.085},{"sentences":[{"text":"we appreciate your time you spent with Airtel.","start":524.65497,"end":527.315,"sentiment":"positive","sentiment_score":0.557848010212183},{"text":"Be safe","start":527.45496,"end":528.01495,"sentiment":"positive","sentiment_score":0.352468341588974}],"sentiment":"positive","sentiment_score":0.5167720764875412,"channel":0,"num_words":10,"start":524.65497,"end":528.01495},{"sentences":[{"text":"Yep.","start":527.945,"end":528.445,"sentiment":"positive","sentiment_score":0.34496796131134033}],"sentiment":"positive","sentiment_score":0.34496796131134033,"channel":1,"num_words":1,"start":527.945,"end":528.445},{"sentences":[{"text":"always.","start":528.01495,"end":528.51495,"sentiment":"positive","sentiment_score":0.4432409703731537},{"text":"Have a good one.","start":528.57495,"end":529.635,"sentiment":"positive","sentiment_score":0.5529666393995285}],"sentiment":"positive","sentiment_score":0.5310215055942535,"channel":0,"num_words":5,"start":528.01495,"end":529.635},{"sentences":[{"text":"You too.","start":529.78503,"end":530.265,"sentiment":"neutral","sentiment_score":0.2654786854982376},{"text":"See you.","start":530.265,"end":530.585,"sentiment":"neutral","sentiment_score":0.1881021484732628},{"text":"Bye.","start":530.585,"end":531.085,"sentiment":"neutral","sentiment_score":0.2452296018600464}],"sentiment":"neutral","sentiment_score":0.23047825396060945,"channel":1,"num_words":5,"start":529.78503,"end":531.085},{"sentences":[{"text":"Thank you.","start":530.815,"end":531.375,"sentiment":"positive","sentiment_score":0.7877970039844513},{"text":"Bye.","start":531.375,"end":531.875,"sentiment":"neutral","sentiment_score":-0.08208887279033661}],"sentiment":"positive","sentiment_score":0.497835045059522,"channel":0,"num_words":3,"start":530.815,"end":531.875}]},"summary":{"result":"success","short":"The customer wants to cancel their service due to moving out of their current residence. The agent confirms the customer's information and explains the process for canceling the service. The agent also provides information on the cancellation fee and billing process. The call ends with the agent thanking the customer and reminding them to stay safe."},"intents":{"segments":[{"text":"So I'm moving out of my current residence, and I wanted to disconnect my connection, please.","start_word":16,"end_word":31,"intents":[{"intent":"Disconnect connection","confidence_score":0.15962325}]},{"text":"Well, we can pay the cancellation fee. Fine. Alright.","start_word":353,"end_word":361,"intents":[{"intent":"Pay cancellation fee","confidence_score":0.000023825394}]},{"text":"So your cancellation fee has been settled. Shortly, you will receive a official payment receipt. And then afterwards, I'll be transferring your account to our tech department. They will process your service cancellation today as well. And then afterwards, you will receive a email confirmation that your services has been canceled. Okay? Okay.","start_word":663,"end_word":715,"intents":[{"intent":"Completing service cancellation","confidence_score":0.00012275799}]},{"text":"You can go ahead and keep those. And then in case you need our assistance in the future or services, please feel free to let us know. Okay?","start_word":792,"end_word":819,"intents":[{"intent":"Reminding about future assistance","confidence_score":0.00033042344}]},{"text":"Thank you Alright. so much. Really appreciate it.","start_word":831,"end_word":838,"intents":[{"intent":"Expressing appreciation","confidence_score":0.038748227}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6107749342918396},{"text":"Hi. So I'm moving out of my current residence, and I wanted to disconnect my connection, please.","start_word":15,"end_word":31,"sentiment":"neutral","sentiment_score":-0.1227470487356186},{"text":"Oh, nice to have you in the line. Thank you so much for letting us know. I'll just need to pull out your account to assist you accordingly.","start_word":32,"end_word":59,"sentiment":"positive","sentiment_score":0.4969910681247711},{"text":"What is your full name? Hassan Shabir Rana, Ran. Okay. Nice. Okay. No. I've checked on here. Hazan. Okay. Ran. Alright. And when are you moving to your new address, or you're already moved out from your current address? Yes. I'm ready to disconnect now. Oh, okay. And I'm showing on here that you are it's still within the contract. And would you like to give us your new address? In that way, we could check if you could provide you a services there so you can bring the contract and you could avoid paying the cancellation fee. Because your No. account Because is under the new twelve property month con already has Internet. oh, I'm so sorry for the verbal collision. Just to make sure you're saying you already have the existing connection to your new location. Yeah. That's correct. I got it.","start_word":60,"end_word":203,"sentiment":"neutral","sentiment_score":-0.005289129912853241},{"text":"Thank you so much for that confirmation, Hazan.","start_word":204,"end_word":211,"sentiment":"positive","sentiment_score":0.3638283610343933},{"text":"So I could see on here that your account is under the twelve month contract. So, technically, if we will be canceling or once we cancel your service within the contract, you have to settle your cancellation fee of $132. It's pretty much to to twelve months. Like, it's not that much. And it's I had to do it because it's in, like, apartment building. I had to go through you guys. And now I'm I moving understand. out. But yeah. I Do I understand have to that. can we get that waived? No. It's still within the No. contract. And I do see on here that you will be the twelfth month or you can fulfill your contract by the let me just check the month here. One moment. Okay? Uh-huh. By August. So it's still two months. Okay. Okay. Well, we can pay the cancellation fee. Fine. Alright. Sure. So be on the line. Let me just go ahead and help you process the payment. Is that okay? In that way, Okay. we could cancel this right away, That's all good. then sort sort this everything? Okay. One moment here.","start_word":212,"end_word":403,"sentiment":"neutral","sentiment_score":-0.04505197796970606},{"text":"Thank you so much for staying on the line.","start_word":404,"end_word":412,"sentiment":"positive","sentiment_score":0.5367068648338318},{"text":"And are Yeah. you going to use your Visa or your Mastercard? Visa. Okay. Thank you. Visa. And may I have your card number, please? So is it just gonna take the cancellation fee, or is it also gonna take the last, like, bill? The last bill. Oh, I could see in here that the bill has been already processed earlier this morning for the amount of the one that you were paying monthly, $79.95. Because canceling a service should be done over the phone, like what you are doing, and then settling the current invoice generated covering the thirty days notice. Mhmm. Okay. Yeah. So I'm up to date with my bills. I'm just paying 130, and then the contract is everything is done. Correct? That's correct. This will be the last payment, the cancellation fee. And then afterward, we can go ahead and start this out, fully close your account, and cancel the services. Okay. Let me know once you're ready for the card details. Okay. Yeah. I am. So it's 4902925004673835. Thank you. 4902925004673835. Yes. That's right.","start_word":413,"end_word":592,"sentiment":"neutral","sentiment_score":-0.028464160797496637},{"text":"Thank you.","start_word":593,"end_word":594,"sentiment":"positive","sentiment_score":0.3936787545681},{"text":"Expiration date, please? 08/26. 08/26. Okay. Yep. CV, please? 770. 770. Okay.","start_word":595,"end_word":606,"sentiment":"neutral","sentiment_score":0.008841135539114475},{"text":"Thank you.","start_word":607,"end_word":608,"sentiment":"positive","sentiment_score":0.38074991106987},{"text":"Let me just put in here. Okay. So you're gonna receive a message that's include the one time passcode. Please just take the code so I can enter in the system and authorize your payment. Yeah. So 087698. Okay. Like you said, 308 or 08? 087. Okay. 087698. Yes. That's right. Okay.","start_word":609,"end_word":660,"sentiment":"neutral","sentiment_score":0.08488723635673523},{"text":"Thank you.","start_word":661,"end_word":662,"sentiment":"positive","sentiment_score":0.414150208234787},{"text":"So your cancellation fee has been settled. Shortly, you will receive a official payment receipt. And then afterwards, I'll be transferring your account to our tech department. They will process your service cancellation today as well. And then afterwards, you will receive a email confirmation that your services has been canceled. Okay? Okay. So just confirming Alright. a hundred and thirty week deducted, 132 today, and then Yeah. everything is done. Yes. Your current Current Voice version has been paid, and then we've already settled your cancellation fee. Everything Yeah. has been paid and sorted out. All you need to wait is the email confirmation for your service canceled. Okay? Yeah. I get it. Perfect. Alright. And and I keep the modem. I keep everything the same. Oh, yeah. You can go ahead and keep those. And then in case you need our assistance in the future or services, please feel free to let us know. Okay? And we are happy to Okay. welcome you back. Alright.","start_word":663,"end_word":829,"sentiment":"neutral","sentiment_score":0.12397298961877824},{"text":"Perfect. Thank you Alright. so much. Really appreciate it. You're welcome, Have and a great weekend. we appreciate your time you spent with Airtel. Be safe Yep. always. Have a good one.","start_word":830,"end_word":861,"sentiment":"positive","sentiment_score":0.5227935314178467},{"text":"You too. See you. Bye.","start_word":862,"end_word":866,"sentiment":"neutral","sentiment_score":0.24543311595916747},{"text":"Thank you. Bye.","start_word":867,"end_word":869,"sentiment":"positive","sentiment_score":0.6245094537734985}],"average":{"sentiment":"neutral","sentiment_score":0.06967446869737325}}}}