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OQ Financial. This is Dana. Hey, Savvy. Yeah.\n\nAll the admins are in a meeting with Pro at the moment, so I waited for the overflow. Yeah. Oh, thank you. Thank you. I can still answer a phone.\n\nThat's a positive sign, isn't it? Absolutely. How can I help you on this lovely fine afternoon? He is. Is it urgent I can go and interrupt him for you?\n\nOkay. Do you want me to get him to give you a callback, or do you wanna relay relay it to me and I can relay it to him? What would you like to do? Okay. Will do.\n\nI'll let him know. Thanks so much, Savvy. My pleasure. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":2.6399999,"end":3.36,"sentiment":"neutral","sentiment_score":0.17802214622497559},{"text":"OQ Financial.","start":3.36,"end":4.16,"sentiment":"neutral","sentiment_score":0.09962140023708344},{"text":"This is Dana.","start":4.16,"end":5.06,"sentiment":"neutral","sentiment_score":0.07331838707129161},{"text":"Hey, Savvy.","start":8.559999,"end":9.94,"sentiment":"neutral","sentiment_score":0.07004169188439846},{"text":"Yeah.","start":10.8,"end":11.04,"sentiment":"neutral","sentiment_score":0.03628326952457428}],"sentiment":"neutral","sentiment_score":0.09516089074313641,"num_words":10,"start":2.6399999,"end":11.04},{"sentences":[{"text":"All the admins are in a meeting with Pro at the moment, so I waited for the overflow.","start":11.04,"end":15.139999,"sentiment":"neutral","sentiment_score":0.014167587065862285},{"text":"Yeah.","start":17.565,"end":18.065,"sentiment":"positive","sentiment_score":0.3713729977607727},{"text":"Oh, thank you.","start":20.525,"end":21.665,"sentiment":"positive","sentiment_score":0.549700121084849},{"text":"Thank you.","start":21.725,"end":22.125,"sentiment":"positive","sentiment_score":0.5202221274375916},{"text":"I can still answer a phone.","start":22.125,"end":23.325,"sentiment":"neutral","sentiment_score":0.24163577457269034}],"sentiment":"neutral","sentiment_score":0.15885829435040552,"num_words":30,"start":11.04,"end":23.325},{"sentences":[{"text":"That's a positive sign, isn't it?","start":23.325,"end":25.025,"sentiment":"neutral","sentiment_score":0.310646412273248},{"text":"Absolutely.","start":29.5,"end":30.0,"sentiment":"positive","sentiment_score":0.43814557790756226},{"text":"How can I help you on this lovely fine afternoon?","start":30.54,"end":32.88,"sentiment":"positive","sentiment_score":0.436239093542099},{"text":"He is.","start":41.18,"end":41.66,"sentiment":"neutral","sentiment_score":-0.0754370354115963},{"text":"Is it urgent I can go and interrupt him for you?","start":41.66,"end":44.32,"sentiment":"neutral","sentiment_score":-0.07746381109411066}],"sentiment":"neutral","sentiment_score":0.1887146331369877,"num_words":30,"start":23.325,"end":44.32},{"sentences":[{"text":"Okay.","start":57.120003,"end":57.440002,"sentiment":"neutral","sentiment_score":-0.0010090786963701248},{"text":"Do you want me to get him to give you a callback, or do you wanna relay relay it to me and I can relay it to him?","start":57.440002,"end":62.24,"sentiment":"neutral","sentiment_score":-0.023086000100842545},{"text":"What would you like to do?","start":62.24,"end":63.460003,"sentiment":"neutral","sentiment_score":-0.07899843156337738},{"text":"Okay.","start":66.086876,"end":66.586876,"sentiment":"neutral","sentiment_score":-0.04607900232076645},{"text":"Will do.","start":68.32687,"end":68.80688,"sentiment":"neutral","sentiment_score":0.0715702474117279}],"sentiment":"neutral","sentiment_score":-0.026956478378882532,"num_words":38,"start":57.120003,"end":68.80688},{"sentences":[{"text":"I'll let him know.","start":68.80688,"end":69.686874,"sentiment":"neutral","sentiment_score":0.0969614740461111},{"text":"Thanks so much, Savvy.","start":69.686874,"end":70.906876,"sentiment":"positive","sentiment_score":0.5611017495393753},{"text":"My pleasure.","start":71.76688,"end":72.48688,"sentiment":"positive","sentiment_score":0.40612684190273285},{"text":"See you later.","start":72.48688,"end":73.12688,"sentiment":"neutral","sentiment_score":0.25127094984054565},{"text":"Bye.","start":73.12688,"end":73.62688,"sentiment":"neutral","sentiment_score":0.11361977458000184}],"sentiment":"neutral","sentiment_score":0.3079956573035036,"num_words":14,"start":68.80688,"end":73.62688}]}}]},{"alternatives":[{"transcript":"Dana, Chevy Zada. What's going on? Is everybody on the phone? Thank you. You sound amazing when you answer the phone. Good work. Yeah. Yeah. It is. Look at us doing what we know best. Hey. Well well, I did need to speak to Jack in regards to, but I'm assuming he's in the meeting. Alright. It's all good. He sent me an email in regards to Sutajan's personal statement, and I'm driving. So I thought I might just call so that I can give him make a decision while I speak to him. No. No. I need him to explain it to me, so I'll just get him to give me a callback, please. Thank you. Thanks. Thanks. 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Chevy Zada. What's going on? Is everybody on the phone? Thank you. You sound amazing when you answer the phone.\n\nGood work. Yeah. Yeah. It is. Look at us doing what we know best.\n\nHey. Well well, I did need to speak to Jack in regards to, but I'm assuming he's in the meeting. Alright. It's all good. He sent me an email in regards to Sutajan's personal statement, and I'm driving.\n\nSo I thought I might just call so that I can give him make a decision while I speak to him. No. No. I need him to explain it to me, so I'll just get him to give me a callback, please. Thank you.\n\nThanks. Thanks. 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OQ Financial. This is Dana.\n\nChannel 1: Dana, Chevy Zada. What's going on?\n\nChannel 0: Hey,\n\nChannel 1: Is everybody on the phone?\n\nChannel 0: Savvy. Yeah. All the admins are in a meeting with Pro at the moment, so I waited for the overflow.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah.\n\nChannel 1: You sound amazing when you answer the phone. Good\n\nChannel 0: Oh,\n\nChannel 1: work.\n\nChannel 0: thank you. Thank you. I can still answer a phone. That's a positive sign, isn't it?\n\nChannel 1: Yeah. Yeah. It is. Look at us doing what we know best.\n\nChannel 0: Absolutely. How can I help you on this lovely fine afternoon?\n\nChannel 1: Hey. Well well, I did need to speak to Jack in regards to, but I'm assuming he's in the meeting.\n\nChannel 0: He is. Is it urgent I can go and interrupt him for you?\n\nChannel 1: Alright. It's all good. He sent me an email in regards to Sutajan's personal statement, and I'm driving. So I thought I might just call so that I can give him make a decision while I speak\n\nChannel 0: Okay. Do you want me to get him to give you a callback,\n\nChannel 1: to\n\nChannel 0: or do you wanna relay relay it to me and I can relay it to him?\n\nChannel 1: him.\n\nChannel 0: What would you\n\nChannel 1: No.\n\nChannel 0: like to do?\n\nChannel 1: No. I need him to explain it to me, so I'll just get\n\nChannel 0: Okay.\n\nChannel 1: him to give me a callback, please.\n\nChannel 0: Will do. I'll let him know. Thanks so much, Savvy.\n\nChannel 1: Thank you. Thanks. Thanks.\n\nChannel 0: My pleasure.\n\nChannel 1: Bye.\n\nChannel 0: See you later. 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Dana tells the customer that all admins are in a meeting, but the customer is impressed with her voice when answering the phone. The customer needs to speak to Jack regarding a personal statement and Dana offers to have him call the customer back."},"intents":{"segments":[{"text":"Do you want me to get him to give you a callback, to or do you wanna relay relay it to me and I can relay it to him? him.","start_word":163,"end_word":192,"intents":[{"intent":"Request callback","confidence_score":0.49932706}]}]},"sentiments":{"segments":[{"text":"Good afternoon. OQ Financial. This is Dana. Dana, Chevy Zada. What's going on? Hey, Is everybody on the Savvy. phone? Yeah. All the admins are in a meeting with Pro at the moment, so I waited for the overflow.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.05185425281524658},{"text":"Thank you. Yeah. You sound amazing when you answer the phone. Good Oh, work. thank you. Thank you.","start_word":39,"end_word":56,"sentiment":"positive","sentiment_score":0.5446919798851013},{"text":"I can still answer a phone. That's a positive sign, isn't it? Yeah. Yeah. It is. Look at us doing what we know best.","start_word":57,"end_word":80,"sentiment":"neutral","sentiment_score":0.2501857578754425},{"text":"Absolutely. How can I help you on this lovely fine afternoon?","start_word":81,"end_word":91,"sentiment":"positive","sentiment_score":0.4291778206825256},{"text":"Hey. Well well, I did need to speak to Jack in regards to, but I'm assuming he's in the meeting. He is. Is it urgent I can go and interrupt him for you? Alright. It's all good. He sent me an email in regards to Sutajan's personal statement, and I'm driving. So I thought I might just call so that I can give him make a decision while I speak Okay. Do you want me to get him to give you a callback, to or do you wanna relay relay it to me and I can relay it to him? him. What would you No. like to do? No. I need him to explain it to me, so I'll just get Okay. him to give me a callback, please. Will do. I'll let him know.","start_word":92,"end_word":226,"sentiment":"neutral","sentiment_score":-0.021892977878451347},{"text":"Thanks so much, Savvy. Thank you. Thanks. Thanks. My pleasure.","start_word":227,"end_word":236,"sentiment":"positive","sentiment_score":0.48007524013519287},{"text":"Bye. See you later. Bye.","start_word":237,"end_word":241,"sentiment":"neutral","sentiment_score":0.23325614631175995}],"average":{"sentiment":"neutral","sentiment_score":0.11103887236520146}}}}