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Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2954273223876953},{"text":"Good morning.","start":2.24,"end":2.8,"sentiment":"positive","sentiment_score":0.5839186310768127},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.54,"sentiment":"positive","sentiment_score":0.45557418039866854},{"text":"How can I assist you today?","start":5.92,"end":7.2799997,"sentiment":"positive","sentiment_score":0.37154141316811246},{"text":"Mhmm.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.009883890859782696}],"sentiment":"positive","sentiment_score":0.4053774245412034,"num_words":17,"start":1.8399999,"end":7.7799997},{"sentences":[{"text":"Mhmm.","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":-0.012542178854346275},{"text":"100 over 40 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I just called you a a few minutes ago. I was trying to buy that order that connection. So since this is a supernetworks building, the website says $76 for a plan of 140 100 megabit. Sorry. Do you know again they are 100 mbps plan? Yes. That's correct. It said yeah, it said $77, $76.95. But when I proceed to pay, it still says $9.89 95. What is the coupon code? Can you spell it? It says it doesn't exist. Oh, save a 15. Just a moment. Okay. Yep. All all good. And, yes, if I pay now on the call, like, while we are on the call, are you able to activate it? Yep. Okay. No worries. Uh-huh. Okay. So it is it is automatically automatically done. I don't need to call anyone after this. Mhmm. Mhmm. Mhmm. Okay. Yeah. I think it's already included there. No. My invoice here says Superfast is for $89.95 and a x 3,000 router, which is free, $20. Yeah. Yeah. No worries. Yeah. Thank 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Maureen. I just called you a a few minutes ago. I was trying to buy that order that connection. So since this is a supernetworks building, the website says $76 for a plan of 140 100 megabit. Sorry.\n\nDo you know again they are 100 mbps plan? Yes. That's correct. It said yeah, it said $77, $76.95. But when I proceed to pay, it still says $9.89 95.\n\nWhat is the coupon code? Can you spell it? It says it doesn't exist. Oh, save a 15. Just a moment.\n\nOkay. Yep. All all good. And, yes, if I pay now on the call, like, while we are on the call, are you able to activate it? Yep.\n\nOkay. No worries. Uh-huh. Okay. So it is it is automatically automatically done.\n\nI don't need to call anyone after this. Mhmm. Mhmm. Mhmm. Okay.\n\nYeah. I think it's already included there. No. My invoice here says Superfast is for $89.95 and a x 3,000 router, which is free, $20. Yeah.\n\nYeah. No worries. Yeah. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":6.3999996,"end":6.96,"sentiment":"positive","sentiment_score":0.3770528733730316},{"text":"I just called you a a few minutes ago.","start":6.96,"end":9.94,"sentiment":"neutral","sentiment_score":0.015504068901969327},{"text":"I was trying to buy that order that connection.","start":10.16,"end":13.955,"sentiment":"neutral","sentiment_score":0.003381233455406295},{"text":"So since this is a supernetworks building, the website says $76 for a plan of 140 100 megabit.","start":15.135,"end":25.795,"sentiment":"neutral","sentiment_score":-0.08555300885604487},{"text":"Sorry.","start":27.0,"end":27.5,"sentiment":"neutral","sentiment_score":-0.13413168489933014}],"sentiment":"neutral","sentiment_score":-0.019231086572966516,"num_words":39,"start":6.3999996,"end":27.5},{"sentences":[{"text":"Do you know again they are 100 mbps 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Good morning. This is Maureen from Airtel tech support. How can I\n\nChannel 1: Hi,\n\nChannel 0: assist\n\nChannel 1: Maureen.\n\nChannel 0: you today?\n\nChannel 1: I just\n\nChannel 0: Mhmm.\n\nChannel 1: called you a a few minutes ago. I was trying to buy that order that connection.\n\nChannel 0: Mhmm.\n\nChannel 1: So since this is a supernetworks building, the website says $76 for a plan of 140 100 megabit. Sorry. Do you know again they are 100 mbps plan?\n\nChannel 0: 100 over 40 Mbps?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: That's five\n\nChannel 1: It\n\nChannel 0: reboots.\n\nChannel 1: said\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: yeah, it said $77, $76.95. But when I proceed to pay, it still says $9.89 95.\n\nChannel 0: Okay. Did you enter the coupon code, which is saver 15? Can you try to enter that one?\n\nChannel 1: What is the coupon code?\n\nChannel 0: Enter the coupon code, the Saver15.\n\nChannel 1: Can you spell it?\n\nChannel 0: S a v e r, and number 1515.\n\nChannel 1: It says it doesn't exist. Oh, save a 15.\n\nChannel 0: Mhmm.\n\nChannel 1: Just a moment.\n\nChannel 0: Azure.\n\nChannel 1: Okay. Yep. All all good.\n\nChannel 0: It's\n\nChannel 1: And,\n\nChannel 0: reflected? Mhmm.\n\nChannel 1: yes,\n\nChannel 0: Okay.\n\nChannel 1: if I pay now on the call, like, while we are on the call, are you able to activate it?\n\nChannel 0: Actually, our activation takes within twenty four hours.\n\nChannel 1: Yep.\n\nChannel 0: It really depends. Yeah.\n\nChannel 1: Okay. No worries.\n\nChannel 0: So if ever within this day, you'll receive a SMS message\n\nChannel 1: Uh-huh.\n\nChannel 0: that the activation is successful and the router is on its way.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: it is\n\nChannel 0: for\n\nChannel 1: it is automatically automatically done. I don't need to call anyone after this.\n\nChannel 0: yeah. That's correct. And so\n\nChannel 1: Mhmm.\n\nChannel 0: once you place an order, you'll also be receiving an invoice, another invoice for the standard postage. Yeah. That is $20 plus GST.\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: I think $22 for\n\nChannel 1: Okay.\n\nChannel 0: the delivery fee.\n\nChannel 1: Yeah. I think it's\n\nChannel 0: So,\n\nChannel 1: already included there.\n\nChannel 0: actually, it's not included in the upfront payment yet. Our accounts department will send you an another invoice for that. Then once that is settled, we'll then deliver the router.\n\nChannel 1: No. My invoice here says Superfast is for $89.95 and a x 3,000 router, which is free, $20.\n\nChannel 0: Mhmm. Okay. I see. Okay. Then we'll just have a look on it.\n\nChannel 1: Yeah. Yeah. No worries.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Thank\n\nChannel 0: K. Thank you. Yeah. You're welcome. Bye.\n\nHave\n\nChannel 1: you.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.24,"sentiment":"neutral","sentiment_score":0.2954273223876953},{"text":"Good morning.","start":2.24,"end":2.8,"sentiment":"positive","sentiment_score":0.5839186310768127},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.54,"sentiment":"positive","sentiment_score":0.45557418039866854},{"text":"How can 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it said $77, $76.95.","start":38.215,"end":41.255,"sentiment":"neutral","sentiment_score":-0.06113307625055313},{"text":"But when I proceed to pay, it still says $9.89 95.","start":41.255,"end":44.955,"sentiment":"neutral","sentiment_score":-0.14483363689346748}],"sentiment":"neutral","sentiment_score":-0.11867721169255674,"channel":1,"num_words":16,"start":38.215,"end":44.955},{"sentences":[{"text":"Okay.","start":47.565,"end":48.065,"sentiment":"neutral","sentiment_score":-0.009370817802846432},{"text":"Did you enter the coupon code, which is saver 15?","start":49.484997,"end":53.905,"sentiment":"neutral","sentiment_score":-0.024284148775041103},{"text":"Can you try to enter that one?","start":54.765,"end":56.545,"sentiment":"neutral","sentiment_score":-0.0369056479207107}],"sentiment":"neutral","sentiment_score":-0.028363991166568465,"channel":0,"num_words":18,"start":47.565,"end":56.545},{"sentences":[{"text":"What is the coupon 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I pay now on the call, like, while we are on the call, are you able to activate it?","start":136.47,"end":141.53,"sentiment":"neutral","sentiment_score":0.01037697633728385}],"sentiment":"neutral","sentiment_score":0.01037697633728385,"channel":1,"num_words":20,"start":136.47,"end":141.53},{"sentences":[{"text":"Actually, our activation takes within twenty four hours.","start":144.11,"end":148.45001,"sentiment":"neutral","sentiment_score":0.14416694920510054}],"sentiment":"neutral","sentiment_score":0.14416694920510054,"channel":0,"num_words":8,"start":144.11,"end":148.45001},{"sentences":[{"text":"Yep.","start":149.06499,"end":149.56499,"sentiment":"neutral","sentiment_score":0.31994929909706116}],"sentiment":"neutral","sentiment_score":0.31994929909706116,"channel":1,"num_words":1,"start":149.06499,"end":149.56499},{"sentences":[{"text":"It really 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The representative helped the customer activate the order and informed them that it would take 24 hours to complete. The customer was also informed of a delivery fee and was informed that their account department would send an invoice for the order."},"intents":{"segments":[{"text":"called you a a few minutes ago. I was trying to buy that order that connection.","start_word":21,"end_word":36,"intents":[{"intent":"Purchase connection","confidence_score":0.07130744}]},{"text":"So since this is a supernetworks building, the website says $76 for a plan of 140 100 megabit. Sorry.","start_word":38,"end_word":56,"intents":[{"intent":"Confirm plan details","confidence_score":0.075058125}]},{"text":"Do you know again they are 100 mbps plan? 100 over 40 Mbps? Yes.","start_word":57,"end_word":70,"intents":[{"intent":"Confirm information","confidence_score":0.007223742}]},{"text":"Did you enter the coupon code, which is saver 15? Can you try to enter that one? What is the coupon code?","start_word":97,"end_word":118,"intents":[{"intent":"Enter coupon code","confidence_score":0.78077596}]},{"text":"It's And, reflected?","start_word":156,"end_word":158,"intents":[{"intent":"Validate color","confidence_score":0.0000051111383}]},{"text":"Actually, our activation takes within twenty four hours. Yep. It really depends. Yeah. Okay. No worries. So if ever within this day, you'll receive a SMS message Uh-huh. that the activation is successful and the router is on its way. Okay. Yeah.","start_word":182,"end_word":223,"intents":[{"intent":"Verify activation process","confidence_score":0.019442111}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2954273223876953},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist Hi, Maureen.","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4460175931453705},{"text":"you today? I just Mhmm. called you a a few minutes ago. I was trying to buy that order that connection. Mhmm. So since this is a supernetworks building, the website says $76 for a plan of 140 100 megabit. Sorry. Do you know again they are 100 mbps plan? 100 over 40 Mbps? Yes. That's correct. That's five It reboots. said Yeah. Mhmm. yeah, it said $77, $76.95. But when I proceed to pay, it still says $9.89 95. Okay. Did you enter the coupon code, which is saver 15? Can you try to enter that one? What is the coupon code? Enter the coupon code, the Saver15. Can you spell it? S a v e r, and number 1515. It says it doesn't exist. Oh, save a 15. Mhmm. Just a moment. Azure. Okay. Yep.","start_word":16,"end_word":152,"sentiment":"neutral","sentiment_score":-0.04124899208545685},{"text":"All all good.","start_word":153,"end_word":155,"sentiment":"positive","sentiment_score":0.45315390825271606},{"text":"It's And, reflected? Mhmm. yes, Okay. if I pay now on the call, like, while we are on the call, are you able to activate it? Actually, our activation takes within twenty four hours. Yep. It really depends. Yeah. Okay.","start_word":156,"end_word":195,"sentiment":"neutral","sentiment_score":0.09744730703532696},{"text":"No worries. So if ever within this day, you'll receive a SMS message Uh-huh. that the activation is successful and the router is on its way.","start_word":196,"end_word":221,"sentiment":"positive","sentiment_score":0.46536093950271606},{"text":"Okay. Yeah.","start_word":222,"end_word":223,"sentiment":"neutral","sentiment_score":0.3162923753261566},{"text":"So And it is for it is automatically automatically done.","start_word":224,"end_word":233,"sentiment":"positive","sentiment_score":0.4157818257808686},{"text":"I don't need to call anyone after this. yeah.","start_word":234,"end_word":242,"sentiment":"neutral","sentiment_score":0.1708606779575348},{"text":"That's correct.","start_word":243,"end_word":244,"sentiment":"positive","sentiment_score":0.3837028443813324},{"text":"And so Mhmm. once you place an order, you'll also be receiving an invoice, another invoice for the standard postage. Yeah. That is $20 plus GST. Mhmm. Mhmm. I think $22 for Okay. the delivery fee. Yeah. I think it's So, already included there. actually, it's not included in the upfront payment yet. Our accounts department will send you an another invoice for that. Then once that is settled, we'll then deliver the router. No. My invoice here says Superfast is for $89.95 and a x 3,000 router, which is free, $20. Mhmm. Okay. I see. Okay. Then we'll just have a look on it. Yeah. Yeah. No worries. Okay. Yeah.","start_word":245,"end_word":355,"sentiment":"neutral","sentiment_score":0.08565765525306668},{"text":"Thank K. Thank you. Yeah. You're welcome. Bye. Have you. a great day.","start_word":356,"end_word":368,"sentiment":"positive","sentiment_score":0.6429805159568787}],"average":{"sentiment":"neutral","sentiment_score":0.11756186740591942}}}}