{"metadata":{"transaction_key":"deprecated","request_id":"01a07a79-a6aa-72c2-8d06-8b2698b347ca","sha256":"553eba68d7f0eaf35e26a9249b3f9d0a2575e08bff8d26bb78e4b90e6fa6d0e7","created":"2026-09-07T06:06:29.901Z","duration":30.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":102,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":111,"output_tokens":111},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":111,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Jared. This is Dana from Okie Financial. I had you booked in today just to run through re onboarding as a client and getting seeking some financial advice. If you can call me back on 130160796. Thank you so much.","confidence":0.9980469,"words":[{"word":"hi","start":14.565,"end":14.965,"confidence":0.96484375,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.24827951192855835},{"word":"jared","start":14.965,"end":15.285,"confidence":0.88134766,"punctuated_word":"Jared.","sentiment":"neutral","sentiment_score":0.2604324221611023},{"word":"this","start":15.285,"end":15.525,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.19405999779701233},{"word":"is","start":15.525,"end":15.684999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1973607987165451},{"word":"dana","start":15.684999,"end":15.925,"confidence":0.9013672,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.2622871398925781},{"word":"from","start":15.925,"end":16.244999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.26949265599250793},{"word":"okie","start":16.244999,"end":16.565,"confidence":0.64453125,"punctuated_word":"Okie","sentiment":"neutral","sentiment_score":0.2314161956310272},{"word":"financial","start":16.565,"end":17.065,"confidence":0.9914551,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.21830403804779053},{"word":"i","start":17.125,"end":17.285,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.195481076836586},{"word":"had","start":17.285,"end":17.445,"confidence":0.99121094,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.20347419381141665},{"word":"you","start":17.445,"end":17.605,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18733344972133636},{"word":"booked","start":17.605,"end":17.845,"confidence":0.98535156,"punctuated_word":"booked","sentiment":"positive","sentiment_score":0.3953081369400024},{"word":"in","start":17.845,"end":18.085,"confidence":0.99121094,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2815856337547302},{"word":"today","start":18.085,"end":18.325,"confidence":0.99609375,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.27407583594322205},{"word":"just","start":18.325,"end":18.485,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.23740223050117493},{"word":"to","start":18.485,"end":18.565,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20361115038394928},{"word":"run","start":18.565,"end":18.805,"confidence":1.0,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.26085954904556274},{"word":"through","start":18.805,"end":19.305,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2025560587644577},{"word":"re","start":19.685,"end":19.845,"confidence":0.5449219,"punctuated_word":"re","sentiment":"neutral","sentiment_score":0.32329267263412476},{"word":"onboarding","start":19.845,"end":20.345,"confidence":0.9543457,"punctuated_word":"onboarding","sentiment":"neutral","sentiment_score":0.2658053934574127},{"word":"as","start":20.404999,"end":20.645,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1896878182888031},{"word":"a","start":20.645,"end":20.725,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2569793462753296},{"word":"client","start":20.725,"end":21.045,"confidence":0.99902344,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.2623177170753479},{"word":"and","start":21.045,"end":21.205,"confidence":0.9091797,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21639053523540497},{"word":"getting","start":21.205,"end":21.525,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.19597437977790833},{"word":"seeking","start":21.765,"end":22.085,"confidence":0.96875,"punctuated_word":"seeking","sentiment":"neutral","sentiment_score":0.2475923448801041},{"word":"some","start":22.085,"end":22.325,"confidence":0.99609375,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.1961345225572586},{"word":"financial","start":22.325,"end":22.825,"confidence":1.0,"punctuated_word":"financial","sentiment":"neutral","sentiment_score":0.24844679236412048},{"word":"advice","start":22.885,"end":23.285,"confidence":0.97094727,"punctuated_word":"advice.","sentiment":"neutral","sentiment_score":0.2041545212268829},{"word":"if","start":23.285,"end":23.445,"confidence":0.9941406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.24675253033638},{"word":"you","start":23.445,"end":23.525,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19949904084205627},{"word":"can","start":23.525,"end":23.685,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16463784873485565},{"word":"call","start":23.685,"end":23.845001,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.18743711709976196},{"word":"me","start":23.845001,"end":24.005001,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.23020370304584503},{"word":"back","start":24.005001,"end":24.165,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.187005952000618},{"word":"on","start":24.165,"end":24.325,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.16155359148979187},{"word":"130160796","start":24.325,"end":26.645,"confidence":0.99750435,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.25337812304496765},{"word":"thank","start":26.645,"end":26.884998,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7513226270675659},{"word":"you","start":26.884998,"end":27.045,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7958968877792358},{"word":"so","start":27.045,"end":27.205,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7907950282096863},{"word":"much","start":27.205,"end":27.705,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5004815459251404}],"paragraphs":{"transcript":"\nHi, Jared. This is Dana from Okie Financial. I had you booked in today just to run through re onboarding as a client and getting seeking some financial advice. If you can call me back on 130160796. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Jared.","start":14.565,"end":15.285,"sentiment":"neutral","sentiment_score":0.2543559670448303},{"text":"This is Dana from Okie Financial.","start":15.285,"end":17.065,"sentiment":"neutral","sentiment_score":0.22882013767957687},{"text":"I had you booked in today just to run through re onboarding as a client and getting seeking some financial advice.","start":17.125,"end":23.285,"sentiment":"neutral","sentiment_score":0.2404030171178636},{"text":"If you can call me back on 130160796.","start":23.285,"end":26.645,"sentiment":"neutral","sentiment_score":0.20380848832428455},{"text":"Thank you so much.","start":26.645,"end":27.705,"sentiment":"positive","sentiment_score":0.7096240222454071}],"sentiment":"neutral","sentiment_score":0.2780258564687357,"num_words":41,"start":14.565,"end":27.705}]}}]},{"alternatives":[{"transcript":"Hi. This is Jared from J and B Drafting Solutions. Sorry. I can't get to the phone at the moment. But if you can leave your name and your number, I'll get back to you as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":1.8399999,"end":2.08,"confidence":0.9946289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.105793759226799},{"word":"this","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09169019758701324},{"word":"is","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0952298566699028},{"word":"jared","start":2.48,"end":2.72,"confidence":0.74902344,"punctuated_word":"Jared","sentiment":"neutral","sentiment_score":0.10992009937763214},{"word":"from","start":2.72,"end":2.96,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12103971093893053},{"word":"j","start":2.96,"end":3.12,"confidence":0.9482422,"punctuated_word":"J","sentiment":"neutral","sentiment_score":0.12711234390735626},{"word":"and","start":3.12,"end":3.1999998,"confidence":0.7919922,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10683151334524156},{"word":"b","start":3.1999998,"end":3.52,"confidence":0.83251953,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.1015383005142212},{"word":"drafting","start":3.52,"end":3.9199998,"confidence":0.98291016,"punctuated_word":"Drafting","sentiment":"neutral","sentiment_score":0.10811624675989152},{"word":"solutions","start":3.9199998,"end":4.42,"confidence":0.99902344,"punctuated_word":"Solutions.","sentiment":"neutral","sentiment_score":0.10484905540943146},{"word":"sorry","start":4.7999997,"end":5.12,"confidence":0.876709,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.12287759780883788},{"word":"i","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15125712752342224},{"word":"can't","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.1770050823688507},{"word":"get","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.20442244410514832},{"word":"to","start":5.68,"end":5.8399997,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20149827003479004},{"word":"the","start":5.8399997,"end":5.92,"confidence":0.7919922,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18340551853179932},{"word":"phone","start":5.92,"end":6.16,"confidence":0.984375,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.17304253578186035},{"word":"at","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.15047824382781982},{"word":"the","start":6.3199997,"end":6.3999996,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.151243656873703},{"word":"moment","start":6.3999996,"end":6.7999997,"confidence":0.80126953,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.15884795784950256},{"word":"but","start":6.7999997,"end":6.96,"confidence":0.9970703,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.002399653196334839},{"word":"if","start":6.96,"end":7.12,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07509400695562363},{"word":"you","start":7.12,"end":7.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08857280015945435},{"word":"can","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07300564646720886},{"word":"leave","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.12497685104608536},{"word":"your","start":7.6,"end":7.7599998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0700869932770729},{"word":"name","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06415946036577225},{"word":"and","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12615327537059784},{"word":"your","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08523504436016083},{"word":"number","start":8.4,"end":8.9,"confidence":0.99902344,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.14438587427139282},{"word":"i'll","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1793276071548462},{"word":"get","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.11465922743082048},{"word":"back","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.09913093596696854},{"word":"to","start":9.5199995,"end":9.679999,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12191291898488998},{"word":"you","start":9.679999,"end":9.92,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13927167654037476},{"word":"as","start":9.92,"end":10.08,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.11328034102916718},{"word":"soon","start":10.08,"end":10.32,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.1303052455186844},{"word":"as","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10131552070379256},{"word":"possible","start":10.48,"end":10.98,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.08245569467544556},{"word":"thank","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5875763297080994},{"word":"you","start":11.2,"end":11.7,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.42757388949394226}],"paragraphs":{"transcript":"\nHi. This is Jared from J and B Drafting Solutions. Sorry. I can't get to the phone at the moment. But if you can leave your name and your number, I'll get back to you as soon as possible.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.105793759226799},{"text":"This is Jared from J and B Drafting Solutions.","start":2.08,"end":4.42,"sentiment":"neutral","sentiment_score":0.10736970272329119},{"text":"Sorry.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":-0.12287759780883788},{"text":"I can't get to the phone at the moment.","start":5.12,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.1723556485440996},{"text":"But if you can leave your name and your number, I'll get back to you as soon as possible.","start":6.7999997,"end":10.98,"sentiment":"neutral","sentiment_score":0.10162786668852757}],"sentiment":"neutral","sentiment_score":0.03407620810545408,"num_words":39,"start":1.8399999,"end":10.98},{"sentences":[{"text":"Thank you.","start":11.04,"end":11.7,"sentiment":"positive","sentiment_score":0.5075751096010208}],"sentiment":"positive","sentiment_score":0.5075751096010208,"num_words":2,"start":11.04,"end":11.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Jared from J and B Drafting Solutions. Sorry. I can't get to the phone at the moment. But if you can leave your name and your number, I'll get back to you as soon as possible.\n\nThank you.\n\nChannel 0: Hi, Jared. This is Dana from Okie Financial. I had you booked in today just to run through re onboarding as a client and getting seeking some financial advice. If you can call me back on 130160796. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.8399999,"end":2.08,"sentiment":"neutral","sentiment_score":0.105793759226799},{"text":"This is Jared from J and B Drafting Solutions.","start":2.08,"end":4.42,"sentiment":"neutral","sentiment_score":0.10736970272329119},{"text":"Sorry.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":-0.12287759780883788},{"text":"I can't get to the phone at the moment.","start":5.12,"end":6.7999997,"sentiment":"neutral","sentiment_score":-0.1723556485440996},{"text":"But if you can leave your name and your number, I'll get back to you as soon as possible.","start":6.7999997,"end":10.98,"sentiment":"neutral","sentiment_score":0.10162786668852757}],"sentiment":"neutral","sentiment_score":0.03407620810545408,"channel":1,"num_words":39,"start":1.8399999,"end":10.98},{"sentences":[{"text":"Thank you.","start":11.04,"end":11.7,"sentiment":"positive","sentiment_score":0.5075751096010208}],"sentiment":"positive","sentiment_score":0.5075751096010208,"channel":1,"num_words":2,"start":11.04,"end":11.7},{"sentences":[{"text":"Hi, Jared.","start":14.565,"end":15.285,"sentiment":"neutral","sentiment_score":0.2543559670448303},{"text":"This is Dana from Okie Financial.","start":15.285,"end":17.065,"sentiment":"neutral","sentiment_score":0.22882013767957687},{"text":"I had you booked in today just to run through re onboarding as a client and getting seeking some financial advice.","start":17.125,"end":23.285,"sentiment":"neutral","sentiment_score":0.2404030171178636},{"text":"If you can call me back on 130160796.","start":23.285,"end":26.645,"sentiment":"neutral","sentiment_score":0.20380848832428455},{"text":"Thank you so much.","start":26.645,"end":27.705,"sentiment":"positive","sentiment_score":0.7096240222454071}],"sentiment":"neutral","sentiment_score":0.2780258564687357,"channel":0,"num_words":41,"start":14.565,"end":27.705}]},"summary":{"result":"success","short":"An agent from J and B Drafting Solutions, Jared, is not available to answer the phone. Dana from Okie Financial calls Jared to confirm his appointment for onboarding and seeking financial advice. Dana leaves a message with her contact information for Jared to call back."},"intents":{"segments":[{"text":"If you can call me back on 130160796. Thank you so much.","start_word":70,"end_word":81,"intents":[{"intent":"Request call back","confidence_score":0.60831356}]}]},"sentiments":{"segments":[{"text":"Hi. This is Jared from J and B Drafting Solutions. Sorry. I can't get to the phone at the moment. But if you can leave your name and your number, I'll get back to you as soon as possible.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.03427896276116371},{"text":"Thank you.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.48090803623199463},{"text":"Hi, Jared. This is Dana from Okie Financial. I had you booked in today just to run through re onboarding as a client and getting seeking some financial advice. If you can call me back on 130160796.","start_word":41,"end_word":77,"sentiment":"neutral","sentiment_score":0.23736196756362915},{"text":"Thank you so much.","start_word":78,"end_word":81,"sentiment":"positive","sentiment_score":0.7674504518508911}],"average":{"sentiment":"neutral","sentiment_score":0.17268416258665892}}}}