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Thank you so much for calling your account. How may I help you today? Hi. Good morning.\n\nYeah. I can hear you. How may I help you today? Yeah. I'm sorry to hear about this.\n\nHowever, we'd like to inform you that you have reached wrong phone number. This is Airtel AU, and we are a Internet service provider and a mobile plan services. We don't cater any other phone number asides with Australian phone number. So as about your Indian phone number that you would like to get a eSIM, you still needs to contact your local network, which is Airtel India, and we are a separate company. Just so happened the same name.\n\nYeah. That is right. Because we're a separate company. Alright. Alright.\n\nYou're most welcome. Appreciate your time. Have a great day. 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This is Sudipta here. Good morning. Can you hear me? Right.\n\nSo I'm an Airtel customer from India. So the c I have a SIM card which is from India. And right now, I have a cell phone which is Samsung s 23 plus, and I already got an Australian SIM card in this cell phone. I'm trying to get the e SIM code from my Indian Airtel SIM, but I'm not getting that to connect that in this phone. Oh, so you can't help me with that?\n\nOh, okay. Right. Okay. No problem. Thank you so much.\n\nBye. You too. You too. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. This is Sudipta here. Good morning. Can you hear me?\n\nChannel 0: Hi. Good morning. Yeah. I can hear you. How may I help you today?\n\nChannel 1: Right. So I'm an Airtel customer from India. So the c I have a SIM card which is from India. And right now, I have a cell phone which is Samsung s 23 plus, and I already got an Australian SIM card in this cell phone. I'm trying to get the e SIM code from my Indian Airtel SIM, but I'm not getting that to connect that in this phone.\n\nChannel 0: Yeah. I'm sorry to hear about this. However, we'd like to inform you that you have reached wrong phone number. This is Airtel AU, and we are a Internet service provider and a mobile plan services. We don't cater any other phone number asides with Australian phone number.\n\nSo as about your Indian phone number that you would like to get a eSIM, you still needs to contact your local network, which is Airtel India, and we are a separate company. Just so happened the same name.\n\nChannel 1: Oh, so you can't help me\n\nChannel 0: Yeah.\n\nChannel 1: with that?\n\nChannel 0: That is right. Because\n\nChannel 1: Oh,\n\nChannel 0: we're\n\nChannel 1: okay.\n\nChannel 0: a separate company.\n\nChannel 1: Right. Okay. No problem.\n\nChannel 0: Alright.\n\nChannel 1: Thank you\n\nChannel 0: Alright.\n\nChannel 1: so\n\nChannel 0: You're most\n\nChannel 1: much.\n\nChannel 0: welcome. Appreciate your time.\n\nChannel 1: Bye.\n\nChannel 0: Have a great day.\n\nChannel 1: You too. You too. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.28,"sentiment":"neutral","sentiment_score":0.3321986198425293},{"text":"Thank you so much for calling your account.","start":1.28,"end":3.46,"sentiment":"positive","sentiment_score":0.6372286081314087},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.5249667217334112}],"sentiment":"positive","sentiment_score":0.5719885210196177,"channel":0,"num_words":15,"start":0.88,"end":4.98},{"sentences":[{"text":"Hi.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.1155126541852951},{"text":"This is Sudipta here.","start":7.12,"end":8.66,"sentiment":"neutral","sentiment_score":0.12920942530035973},{"text":"Good morning.","start":9.36,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2800645977258682},{"text":"Can you hear 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phone.","start":37.09,"end":46.265,"sentiment":"neutral","sentiment_score":-0.15810932156940302}],"sentiment":"neutral","sentiment_score":-0.08521897448226809,"channel":1,"num_words":70,"start":16.675,"end":46.265},{"sentences":[{"text":"Yeah.","start":46.735,"end":47.055,"sentiment":"neutral","sentiment_score":-0.10485462844371796},{"text":"I'm sorry to hear about this.","start":47.055,"end":48.415,"sentiment":"neutral","sentiment_score":-0.23047304650147757},{"text":"However, we'd like to inform you that you have reached wrong phone number.","start":48.415,"end":52.275,"sentiment":"neutral","sentiment_score":-0.30926979734347415},{"text":"This is Airtel AU, and we are a Internet service provider and a mobile plan services.","start":52.735,"end":59.03,"sentiment":"neutral","sentiment_score":-0.15997190214693546},{"text":"We don't cater any other phone number asides with Australian phone 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The agent informs the customer that they are a separate company and cannot assist with that issue. The call ends with the agent thanking the customer for their time and saying goodbye."},"intents":{"segments":[{"text":"So I'm an Airtel customer from India. So the c I have a SIM card which is from India. And right now, I have a cell phone which is Samsung s 23 plus, and I already got an Australian SIM card in this cell phone. I'm trying to get the e SIM code from my Indian Airtel SIM, but I'm not getting that to connect that in this phone. Yeah.","start_word":41,"end_word":110,"intents":[{"intent":"Connect esim card to india esm card","confidence_score":1.31886e-7}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3321986198425293},{"text":"Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":14,"sentiment":"positive","sentiment_score":0.5891351699829102},{"text":"Hi. This is Sudipta here. Good morning. Can you hear me? Hi. Good morning. Yeah. I can hear you. How may I help you today? Right. So I'm an Airtel customer from India. So the c I have a SIM card which is from India. And right now, I have a cell phone which is Samsung s 23 plus, and I already got an Australian SIM card in this cell phone. I'm trying to get the e SIM code from my Indian Airtel SIM, but I'm not getting that to connect that in this phone. Yeah. I'm sorry to hear about this. However, we'd like to inform you that you have reached wrong phone number. This is Airtel AU, and we are a Internet service provider and a mobile plan services. We don't cater any other phone number asides with Australian phone number. So as about your Indian phone number that you would like to get a eSIM, you still needs to contact your local network, which is Airtel India, and we are a separate company. Just so happened the same name. Oh, so you can't help me Yeah. with that? That is right. Because Oh, we're okay. a separate company. Right. Okay. No problem. Alright. Thank you Alright.","start_word":15,"end_word":223,"sentiment":"neutral","sentiment_score":-0.06733930855989456},{"text":"so You're most much. welcome. Appreciate your time.","start_word":224,"end_word":231,"sentiment":"positive","sentiment_score":0.48084545135498047},{"text":"Bye.","start_word":232,"end_word":232,"sentiment":"neutral","sentiment_score":0.3266324996948242},{"text":"Have a great day.","start_word":233,"end_word":236,"sentiment":"positive","sentiment_score":0.49841055274009705},{"text":"You too. You too. Bye. Bye.","start_word":237,"end_word":242,"sentiment":"neutral","sentiment_score":0.15694674849510193}],"average":{"sentiment":"neutral","sentiment_score":0.01054814804432004}}}}