{"metadata":{"transaction_key":"deprecated","request_id":"019d760c-682c-74f2-9333-67ab14feb291","sha256":"7270216695d37d2e0459fd7903597f025482b0de3e069d3aacbf5d67357e2f97","created":"2026-04-10T06:20:19.450Z","duration":350.27994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1291,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1485,"output_tokens":1488},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1485,"output_tokens":244}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good. A quick call about various things. In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you. I came across a section that was like, oh, okay. I'm not sure we have the the right details in here. And now I'm getting emails, and I'm thinking, what on earth is this? I did copy you into one of them and sent it through to and Faye, but I've also not received one. Yes. And I've now got another one as well. So I obviously need to go back. What what what is it? So why so why do you get them? Why wouldn't it go to someone else? Because that's a I'm not surprised. But I can probably answer my own question because it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential. That's why. Yes. So it's not because I was thinking, sir, I was thinking why why aren't they being sent direct to RAC? But it could be because it's not related to respite. It's related to in home care or something, which could yeah. Yeah. Yeah. So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this? But interestingly, the ones for residential weren't going anywhere. You get them for residential? Oh, we no. So the residential can be split separately. Yeah. Probably right. But no. Fair enough. That's alright. I did have a couple of other quick questions. Really, one of them is is just on the back of the couple of emails you received from Rebecca with regards the approved provider, Peel Community Care and Peel Chiropractic. And we so we we need to stop using them. You have? Right. Yes. No. In fact, it's not. And that that's one of the issues. So we cannot use anyone unless yes. No. I think I think they believed that they'd addressed everyone at the beginning. So if you're aware of Alright. Let me check with Tracy. Sorry. I've got another call from you, sir, which I just need to take. Alright. Bye.","confidence":0.99273145,"words":[{"word":"yeah","start":3.9199998,"end":4.3199997,"confidence":0.97715324,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.461902916431427},{"word":"good","start":4.3199997,"end":4.8199997,"confidence":0.9990146,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.6015679836273193},{"word":"a","start":6.48,"end":6.7999997,"confidence":0.84822094,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.20838963985443115},{"word":"quick","start":6.7999997,"end":7.04,"confidence":0.73611164,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.1881488561630249},{"word":"call","start":7.04,"end":7.54,"confidence":0.9995851,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.228536456823349},{"word":"about","start":7.68,"end":8.18,"confidence":0.9994862,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.1997450441122055},{"word":"various","start":8.24,"end":8.72,"confidence":0.9997845,"punctuated_word":"various","sentiment":"neutral","sentiment_score":0.17146721482276917},{"word":"things","start":8.72,"end":9.22,"confidence":0.98629,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.17535847425460815},{"word":"in","start":10.96,"end":11.28,"confidence":0.97078145,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.006319057196378708},{"word":"trying","start":11.28,"end":11.679999,"confidence":0.9997652,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.007238827645778656},{"word":"to","start":11.679999,"end":11.92,"confidence":0.9995246,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006661564111709595},{"word":"find","start":11.92,"end":12.42,"confidence":0.9998801,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.011378340423107147},{"word":"some","start":12.48,"end":12.719999,"confidence":0.99965894,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.020974792540073395},{"word":"information","start":12.719999,"end":13.219999,"confidence":0.99939334,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.019746430218219757},{"word":"on","start":13.28,"end":13.44,"confidence":0.97942823,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.002651046961545944},{"word":"my","start":13.44,"end":13.599999,"confidence":0.51905924,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0015864372253417969},{"word":"aged","start":13.599999,"end":13.92,"confidence":0.46889067,"punctuated_word":"aged","sentiment":"neutral","sentiment_score":0.043537817895412445},{"word":"care","start":13.92,"end":14.16,"confidence":0.9988739,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.03549269214272499},{"word":"this","start":14.16,"end":14.32,"confidence":0.9939383,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02171640843153},{"word":"morning","start":14.32,"end":14.719999,"confidence":0.9979855,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.04292948171496391},{"word":"around","start":14.719999,"end":15.219999,"confidence":0.9923596,"punctuated_word":"around","sentiment":"neutral","sentiment_score":0.03057906404137611},{"word":"air","start":15.465,"end":15.625,"confidence":0.34597534,"punctuated_word":"air","sentiment":"neutral","sentiment_score":0.05068645998835564},{"word":"minute","start":15.625,"end":16.025,"confidence":0.56058854,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":-0.00840914249420166},{"word":"target","start":16.025,"end":16.505001,"confidence":0.76084304,"punctuated_word":"target,","sentiment":"neutral","sentiment_score":-0.017880596220493317},{"word":"which","start":16.505001,"end":16.665,"confidence":0.99981123,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.09559328854084016},{"word":"has","start":16.665,"end":16.905,"confidence":0.39578924,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.1032915860414505},{"word":"nothing","start":16.905,"end":17.145,"confidence":0.98244214,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.09475165605545044},{"word":"to","start":17.145,"end":17.305,"confidence":0.99813205,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08157109469175339},{"word":"do","start":17.305,"end":17.465,"confidence":0.9998135,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06815795600414276},{"word":"with","start":17.465,"end":17.625,"confidence":0.9998945,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.019876427948474884},{"word":"you","start":17.625,"end":18.125,"confidence":0.97801185,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.015355955809354782},{"word":"i","start":18.985,"end":19.145,"confidence":0.5219891,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0918673649430275},{"word":"came","start":19.145,"end":19.305,"confidence":0.997618,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.07003719359636307},{"word":"across","start":19.305,"end":19.625,"confidence":0.9992532,"punctuated_word":"across","sentiment":"neutral","sentiment_score":-0.07048770785331726},{"word":"a","start":19.625,"end":19.705,"confidence":0.7833527,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10830507427453996},{"word":"section","start":19.705,"end":20.105,"confidence":0.99986684,"punctuated_word":"section","sentiment":"neutral","sentiment_score":-0.09441126883029938},{"word":"that","start":20.105,"end":20.345001,"confidence":0.793914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.103117935359478},{"word":"was","start":20.345001,"end":20.505001,"confidence":0.9434651,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08391161262989044},{"word":"like","start":20.505001,"end":20.745,"confidence":0.90182877,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09650519490242004},{"word":"oh","start":20.745,"end":20.905,"confidence":0.9414439,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.096030592918396},{"word":"okay","start":20.905,"end":21.225,"confidence":0.99571264,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.06915348768234253},{"word":"i'm","start":21.225,"end":21.385,"confidence":0.99974906,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1879553496837616},{"word":"not","start":21.385,"end":21.465,"confidence":0.99989736,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.16776825487613678},{"word":"sure","start":21.465,"end":21.705,"confidence":0.99986327,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1980262994766235},{"word":"we","start":21.705,"end":21.865,"confidence":0.99075127,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1842111498117447},{"word":"have","start":21.865,"end":22.025,"confidence":0.9967025,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1486159861087799},{"word":"the","start":22.025,"end":22.265,"confidence":0.99942964,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1404537856578827},{"word":"the","start":22.265,"end":22.425,"confidence":0.9873124,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14142118394374847},{"word":"right","start":22.425,"end":22.665,"confidence":0.9989618,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0509738028049469},{"word":"details","start":22.665,"end":23.145,"confidence":0.9998652,"punctuated_word":"details","sentiment":"neutral","sentiment_score":-0.1217503771185875},{"word":"in","start":23.145,"end":23.305,"confidence":0.9829754,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12188854813575745},{"word":"here","start":23.305,"end":23.805,"confidence":0.97664225,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.09742441028356552},{"word":"and","start":24.025002,"end":24.265,"confidence":0.9988997,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.07184910774230957},{"word":"now","start":24.265,"end":24.765,"confidence":0.99732083,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.09564262628555298},{"word":"i'm","start":24.904999,"end":25.145,"confidence":0.98046225,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0672144666314125},{"word":"getting","start":25.145,"end":25.465,"confidence":0.9990086,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.0596960112452507},{"word":"emails","start":25.465,"end":25.865,"confidence":0.7339287,"punctuated_word":"emails,","sentiment":"neutral","sentiment_score":-0.08949625492095947},{"word":"and","start":25.865,"end":26.025002,"confidence":0.98325956,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08618030697107315},{"word":"i'm","start":26.025002,"end":26.185001,"confidence":0.99814546,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11319538950920104},{"word":"thinking","start":26.185001,"end":26.685001,"confidence":0.88978714,"punctuated_word":"thinking,","sentiment":"neutral","sentiment_score":-0.11851464211940764},{"word":"what","start":26.744999,"end":27.065,"confidence":0.99879456,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2182229906320572},{"word":"on","start":27.065,"end":27.305,"confidence":0.9813436,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.21912933886051175},{"word":"earth","start":27.305,"end":27.545,"confidence":0.9495825,"punctuated_word":"earth","sentiment":"neutral","sentiment_score":-0.1982198655605316},{"word":"is","start":27.545,"end":27.785,"confidence":0.9994166,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10361383855342864},{"word":"this","start":27.785,"end":28.285,"confidence":0.98682517,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.055018100887537},{"word":"i","start":28.56,"end":28.72,"confidence":0.9991912,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01817101612687111},{"word":"did","start":28.72,"end":28.96,"confidence":0.99342763,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.007395688444375992},{"word":"copy","start":28.96,"end":29.279999,"confidence":0.9992423,"punctuated_word":"copy","sentiment":"neutral","sentiment_score":-0.041160572320222855},{"word":"you","start":29.279999,"end":29.44,"confidence":0.9996401,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029828734695911407},{"word":"into","start":29.44,"end":29.76,"confidence":0.99765176,"punctuated_word":"into","sentiment":"neutral","sentiment_score":-0.001766681671142578},{"word":"one","start":29.76,"end":29.92,"confidence":0.9998086,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.017830170691013336},{"word":"of","start":29.92,"end":30.08,"confidence":0.99943393,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.008576948195695877},{"word":"them","start":30.08,"end":30.24,"confidence":0.9996271,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.00005223602056503296},{"word":"and","start":30.24,"end":30.48,"confidence":0.99064356,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007082611322402954},{"word":"sent","start":30.48,"end":30.72,"confidence":0.97483534,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.025650205090641975},{"word":"it","start":30.72,"end":30.88,"confidence":0.9974758,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010943762958049774},{"word":"through","start":30.88,"end":31.38,"confidence":0.99976903,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.020837578922510147},{"word":"to","start":31.52,"end":32.02,"confidence":0.9988721,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01981586217880249},{"word":"and","start":32.559998,"end":33.059998,"confidence":0.497065,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002120513468980789},{"word":"faye","start":33.68,"end":34.18,"confidence":0.6270589,"punctuated_word":"Faye,","sentiment":"neutral","sentiment_score":-0.006677428260445595},{"word":"but","start":34.88,"end":35.12,"confidence":0.9979056,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09720034897327424},{"word":"i've","start":35.12,"end":35.36,"confidence":0.9824914,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16326427459716797},{"word":"also","start":35.36,"end":35.52,"confidence":0.999424,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.16853131353855133},{"word":"not","start":35.52,"end":35.76,"confidence":0.93539435,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20133833587169647},{"word":"received","start":35.76,"end":36.16,"confidence":0.99508923,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.28906506299972534},{"word":"one","start":36.16,"end":36.66,"confidence":0.94569886,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.2758336663246155},{"word":"yes","start":39.68,"end":40.16,"confidence":0.99206096,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.00018123723566532135},{"word":"and","start":40.16,"end":40.4,"confidence":0.9979633,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.009683258831501009},{"word":"i've","start":40.4,"end":40.72,"confidence":0.8911383,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.01963483914732933},{"word":"now","start":40.72,"end":40.879997,"confidence":0.95345795,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.0022336766123771667},{"word":"got","start":40.879997,"end":41.04,"confidence":0.98590577,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0024959594011306763},{"word":"another","start":41.04,"end":41.44,"confidence":0.99955136,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.0006335973739624023},{"word":"one","start":41.44,"end":41.6,"confidence":0.999065,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.005940210074186325},{"word":"as","start":41.6,"end":41.76,"confidence":0.99956375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03989535570144653},{"word":"well","start":41.76,"end":42.079998,"confidence":0.9037661,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.018722886219620705},{"word":"so","start":42.079998,"end":42.32,"confidence":0.99714005,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0129188634455204},{"word":"i","start":42.32,"end":42.48,"confidence":0.9974515,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02536199614405632},{"word":"obviously","start":42.48,"end":42.879997,"confidence":0.8263642,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.08486320078372955},{"word":"need","start":42.879997,"end":43.04,"confidence":0.9993686,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11542835831642152},{"word":"to","start":43.04,"end":43.12,"confidence":0.9997845,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11687291413545609},{"word":"go","start":43.12,"end":43.44,"confidence":0.9997222,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.1288088858127594},{"word":"back","start":43.44,"end":43.665,"confidence":0.9304853,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.0740404948592186},{"word":"what","start":48.385002,"end":48.705,"confidence":0.9920439,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.09181687980890274},{"word":"what","start":48.705,"end":49.185,"confidence":0.9601984,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.1157751977443695},{"word":"what","start":49.185,"end":49.425,"confidence":0.9858269,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.09089788794517516},{"word":"is","start":49.425,"end":49.665,"confidence":0.9969606,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08583459258079529},{"word":"it","start":49.665,"end":50.165,"confidence":0.9934068,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.07492086291313171},{"word":"so","start":72.055,"end":72.215,"confidence":0.48715582,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.22405017912387848},{"word":"why","start":72.215,"end":72.535,"confidence":0.6866185,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.3573915362358093},{"word":"so","start":72.535,"end":72.775,"confidence":0.9773094,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.30741333961486816},{"word":"why","start":72.775,"end":72.935,"confidence":0.99886155,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.4352984130382538},{"word":"do","start":72.935,"end":73.175,"confidence":0.8795313,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3390263319015503},{"word":"you","start":73.175,"end":73.415,"confidence":0.9993438,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.29834094643592834},{"word":"get","start":73.415,"end":73.575,"confidence":0.9996407,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.32371512055397034},{"word":"them","start":73.575,"end":73.895,"confidence":0.97945094,"punctuated_word":"them?","sentiment":"negative","sentiment_score":-0.3741144239902496},{"word":"why","start":73.895,"end":74.055,"confidence":0.99054354,"punctuated_word":"Why","sentiment":"negative","sentiment_score":-0.46039339900016785},{"word":"wouldn't","start":74.055,"end":74.375,"confidence":0.9974823,"punctuated_word":"wouldn't","sentiment":"negative","sentiment_score":-0.34553974866867065},{"word":"it","start":74.375,"end":74.535,"confidence":0.86406976,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.35999640822410583},{"word":"go","start":74.535,"end":74.855,"confidence":0.997936,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.3413028419017792},{"word":"to","start":74.855,"end":75.355,"confidence":0.99842834,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4046017825603485},{"word":"someone","start":77.255,"end":77.655,"confidence":0.9907838,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.3894035220146179},{"word":"else","start":77.655,"end":78.155,"confidence":0.9805105,"punctuated_word":"else?","sentiment":"neutral","sentiment_score":-0.2803725004196167},{"word":"because","start":79.895004,"end":80.215,"confidence":0.39079258,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.16895565390586853},{"word":"that's","start":80.215,"end":80.615,"confidence":0.9310401,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.24548178911209104},{"word":"a","start":80.615,"end":80.775,"confidence":0.4640855,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2749241590499878},{"word":"i'm","start":81.655,"end":81.815,"confidence":0.9469017,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.25137826800346375},{"word":"not","start":81.815,"end":81.975,"confidence":0.9232894,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.25720715522766113},{"word":"surprised","start":81.975,"end":82.475,"confidence":0.833196,"punctuated_word":"surprised.","sentiment":"neutral","sentiment_score":-0.2408212572336197},{"word":"but","start":83.22,"end":83.46,"confidence":0.9667382,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11571946740150452},{"word":"i","start":83.46,"end":83.54,"confidence":0.9994159,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11730827391147614},{"word":"can","start":83.54,"end":83.7,"confidence":0.99969506,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07845575362443924},{"word":"probably","start":83.7,"end":84.02,"confidence":0.99924856,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.05264158546924591},{"word":"answer","start":84.02,"end":84.259995,"confidence":0.9733025,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.0715823769569397},{"word":"my","start":84.259995,"end":84.34,"confidence":0.98632807,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.10213682800531387},{"word":"own","start":84.34,"end":84.5,"confidence":0.9985341,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.08479069918394089},{"word":"question","start":84.5,"end":84.74,"confidence":0.99070436,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.06265705823898315},{"word":"because","start":84.74,"end":85.06,"confidence":0.5983246,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07166152447462082},{"word":"it's","start":85.06,"end":85.22,"confidence":0.9996439,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10337048768997192},{"word":"gonna","start":85.22,"end":85.72,"confidence":0.9946449,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1026119589805603},{"word":"it's","start":85.939995,"end":86.259995,"confidence":0.9943769,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10845668613910676},{"word":"gonna","start":86.259995,"end":86.579994,"confidence":0.9989662,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.11766541004180908},{"word":"go","start":86.579994,"end":86.74,"confidence":0.9988397,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.09901927411556244},{"word":"through","start":86.74,"end":86.979996,"confidence":0.99981505,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.12629003822803497},{"word":"for","start":86.979996,"end":87.299995,"confidence":0.65295094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11683762073516846},{"word":"anything","start":87.299995,"end":87.7,"confidence":0.9990357,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.07677345722913742},{"word":"to","start":87.7,"end":87.939995,"confidence":0.9981053,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09576193988323212},{"word":"do","start":87.939995,"end":88.1,"confidence":0.9997234,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.11080186069011688},{"word":"with","start":88.1,"end":88.259995,"confidence":0.9965144,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07976977527141571},{"word":"community","start":88.259995,"end":88.759995,"confidence":0.7225261,"punctuated_word":"community,","sentiment":"neutral","sentiment_score":-0.08300583809614182},{"word":"or","start":89.14,"end":89.38,"confidence":0.93945867,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09482605010271072},{"word":"there's","start":89.38,"end":89.619995,"confidence":0.9974574,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.1092689037322998},{"word":"a","start":89.619995,"end":89.78,"confidence":0.99111825,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08967292308807373},{"word":"separate","start":89.78,"end":90.02,"confidence":0.9998072,"punctuated_word":"separate","sentiment":"neutral","sentiment_score":-0.14364473521709442},{"word":"one","start":90.02,"end":90.259995,"confidence":0.8567175,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08314619213342667},{"word":"for","start":90.259995,"end":90.42,"confidence":0.72386336,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10875239223241806},{"word":"anything","start":90.42,"end":90.82,"confidence":0.9874325,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.06488895416259766},{"word":"to","start":90.82,"end":90.899994,"confidence":0.99875104,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11743102222681046},{"word":"do","start":90.899994,"end":91.06,"confidence":0.99980825,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1245320588350296},{"word":"with","start":91.06,"end":91.299995,"confidence":0.99920696,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10376650840044022},{"word":"residential","start":91.299995,"end":91.799995,"confidence":0.9494007,"punctuated_word":"residential.","sentiment":"neutral","sentiment_score":-0.08009606599807739},{"word":"that's","start":92.18,"end":92.58,"confidence":0.99915254,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.08622565865516663},{"word":"why","start":92.58,"end":93.08,"confidence":0.99487597,"punctuated_word":"why.","sentiment":"neutral","sentiment_score":-0.0547100231051445},{"word":"yes","start":94.1,"end":94.42,"confidence":0.9981737,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.002003343775868416},{"word":"so","start":94.42,"end":94.659996,"confidence":0.8595489,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06110118329524994},{"word":"it's","start":94.659996,"end":94.74,"confidence":0.6642885,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08197762072086334},{"word":"not","start":94.74,"end":94.899994,"confidence":0.9688149,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0886833667755127},{"word":"because","start":94.979996,"end":95.22,"confidence":0.99754924,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12867024540901184},{"word":"i","start":95.22,"end":95.299995,"confidence":0.9989825,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18666760623455048},{"word":"was","start":95.299995,"end":95.53999,"confidence":0.99960476,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1942021995782852},{"word":"thinking","start":95.53999,"end":96.03999,"confidence":0.86072135,"punctuated_word":"thinking,","sentiment":"neutral","sentiment_score":-0.1797819435596466},{"word":"sir","start":97.445,"end":97.525,"confidence":0.74155325,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.13706514239311218},{"word":"i","start":97.525,"end":97.765,"confidence":0.9966329,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1856260895729065},{"word":"was","start":97.765,"end":97.925,"confidence":0.99928457,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.15807315707206726},{"word":"thinking","start":97.925,"end":98.245,"confidence":0.9998122,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.17184922099113464},{"word":"why","start":98.245,"end":98.645004,"confidence":0.88453966,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.29905420541763306},{"word":"why","start":98.645004,"end":98.885,"confidence":0.9950187,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.3036031126976013},{"word":"aren't","start":98.885,"end":99.125,"confidence":0.99373466,"punctuated_word":"aren't","sentiment":"neutral","sentiment_score":-0.2194376438856125},{"word":"they","start":99.125,"end":99.285,"confidence":0.9907335,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.20073117315769196},{"word":"being","start":99.285,"end":99.525,"confidence":0.978444,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.2595881223678589},{"word":"sent","start":99.525,"end":99.845,"confidence":0.99889827,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.2966189384460449},{"word":"direct","start":99.845,"end":100.345,"confidence":0.99352515,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":-0.3020711839199066},{"word":"to","start":100.805,"end":101.045,"confidence":0.9966196,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20771129429340365},{"word":"rac","start":101.045,"end":101.545,"confidence":0.6691428,"punctuated_word":"RAC?","sentiment":"neutral","sentiment_score":-0.15049844980239868},{"word":"but","start":101.845,"end":102.085,"confidence":0.99689555,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17151440680027008},{"word":"it","start":102.085,"end":102.165,"confidence":0.9996183,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2062162309885025},{"word":"could","start":102.165,"end":102.405,"confidence":0.9996772,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.2364906519651413},{"word":"be","start":102.405,"end":102.565,"confidence":0.9981862,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.16019178926944733},{"word":"because","start":102.565,"end":102.805,"confidence":0.9955012,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1322544664144516},{"word":"it's","start":102.805,"end":102.965004,"confidence":0.9992734,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2028868198394775},{"word":"not","start":102.965004,"end":103.205,"confidence":0.9996902,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18346217274665833},{"word":"related","start":103.205,"end":103.605,"confidence":0.9994112,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.2390284240245819},{"word":"to","start":103.605,"end":103.765,"confidence":0.99743575,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1978173702955246},{"word":"respite","start":103.765,"end":104.165,"confidence":0.91874504,"punctuated_word":"respite.","sentiment":"neutral","sentiment_score":-0.21195968985557556},{"word":"it's","start":104.165,"end":104.405,"confidence":0.99273145,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.12732142210006714},{"word":"related","start":104.405,"end":104.805,"confidence":0.99839264,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.12092248350381853},{"word":"to","start":104.805,"end":105.305,"confidence":0.99700934,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0934254825115204},{"word":"in","start":105.765,"end":106.005005,"confidence":0.66298735,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07750161737203598},{"word":"home","start":106.005005,"end":106.245,"confidence":0.9871111,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.09172499179840088},{"word":"care","start":106.245,"end":106.485,"confidence":0.99630225,"punctuated_word":"care","sentiment":"neutral","sentiment_score":-0.07921770960092545},{"word":"or","start":106.485,"end":106.565,"confidence":0.99651635,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08808121830224991},{"word":"something","start":106.565,"end":106.885,"confidence":0.717849,"punctuated_word":"something,","sentiment":"neutral","sentiment_score":-0.07176635414361954},{"word":"which","start":106.885,"end":107.125,"confidence":0.98656124,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.26870572566986084},{"word":"could","start":107.125,"end":107.285,"confidence":0.7035364,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.289966344833374},{"word":"yeah","start":107.445,"end":107.945,"confidence":0.97966516,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.19711771607398987},{"word":"yeah","start":123.86,"end":124.36,"confidence":0.98042715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.018163412809371948},{"word":"yeah","start":125.625,"end":126.105,"confidence":0.96723557,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.015573952347040176},{"word":"so","start":126.105,"end":126.345,"confidence":0.9948861,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.020967599004507065},{"word":"i'm","start":126.345,"end":126.505005,"confidence":0.9996979,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.04157877713441849},{"word":"gonna","start":126.505005,"end":126.825005,"confidence":0.9809651,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0783604234457016},{"word":"go","start":126.825005,"end":127.065,"confidence":0.9987637,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06656327843666077},{"word":"back","start":127.065,"end":127.565,"confidence":0.9997702,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.029150143265724186},{"word":"into","start":128.105,"end":128.505,"confidence":0.96789336,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.046082012355327606},{"word":"myedge","start":128.505,"end":128.905,"confidence":0.3920339,"punctuated_word":"MyEdge","sentiment":"neutral","sentiment_score":0.11130262911319733},{"word":"care","start":128.905,"end":129.145,"confidence":0.53958815,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":0.05010085180401802},{"word":"and","start":129.145,"end":129.30501,"confidence":0.95450807,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09144552052021028},{"word":"put","start":129.30501,"end":129.465,"confidence":0.9982998,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.07737667113542557},{"word":"you","start":129.465,"end":129.705,"confidence":0.99048424,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10436692833900452},{"word":"on","start":129.705,"end":130.185,"confidence":0.9962328,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.07006658613681793},{"word":"because","start":130.185,"end":130.685,"confidence":0.17683575,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03295526280999184},{"word":"i'm","start":130.825,"end":130.985,"confidence":0.9930579,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03480414301156998},{"word":"like","start":130.985,"end":131.30501,"confidence":0.93440664,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.02857852727174759},{"word":"what","start":131.30501,"end":131.625,"confidence":0.99738914,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.030357051640748978},{"word":"on","start":131.625,"end":131.865,"confidence":0.96784455,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05680836737155914},{"word":"earth","start":131.865,"end":132.02501,"confidence":0.93590933,"punctuated_word":"earth","sentiment":"neutral","sentiment_score":-0.05741953104734421},{"word":"is","start":132.02501,"end":132.265,"confidence":0.9981357,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006809018552303314},{"word":"this","start":132.265,"end":132.765,"confidence":0.99623996,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.0004777833819389343},{"word":"but","start":134.345,"end":134.66501,"confidence":0.92667747,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04067203029990196},{"word":"interestingly","start":134.66501,"end":135.16501,"confidence":0.6670144,"punctuated_word":"interestingly,","sentiment":"neutral","sentiment_score":-0.061375923454761505},{"word":"the","start":135.465,"end":135.625,"confidence":0.9991659,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1060490757226944},{"word":"ones","start":135.625,"end":135.865,"confidence":0.9834584,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.08295222371816635},{"word":"for","start":135.865,"end":136.105,"confidence":0.9579572,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07719235122203827},{"word":"residential","start":136.105,"end":136.605,"confidence":0.97724104,"punctuated_word":"residential","sentiment":"neutral","sentiment_score":-0.08056911826133728},{"word":"weren't","start":138.91,"end":139.31,"confidence":0.99797624,"punctuated_word":"weren't","sentiment":"neutral","sentiment_score":-0.09713538736104964},{"word":"going","start":139.31,"end":139.63,"confidence":0.99988353,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.06802315264940262},{"word":"anywhere","start":139.63,"end":140.13,"confidence":0.99554086,"punctuated_word":"anywhere.","sentiment":"neutral","sentiment_score":-0.06488462537527084},{"word":"you","start":143.63,"end":143.87,"confidence":0.7835404,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.007510911673307419},{"word":"get","start":143.87,"end":144.03,"confidence":0.703961,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.006863906979560852},{"word":"them","start":144.03,"end":144.19,"confidence":0.9608107,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.005237400531768799},{"word":"for","start":144.19,"end":144.43,"confidence":0.93281704,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0011195037513971329},{"word":"residential","start":144.43,"end":144.93,"confidence":0.93232024,"punctuated_word":"residential?","sentiment":"neutral","sentiment_score":-0.002643624320626259},{"word":"oh","start":146.99,"end":147.23,"confidence":0.91726977,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07098542153835297},{"word":"we","start":147.23,"end":147.55,"confidence":0.9922781,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.07798341661691666},{"word":"no","start":149.63,"end":150.13,"confidence":0.99052495,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.08247173577547073},{"word":"so","start":150.75,"end":150.99,"confidence":0.8045911,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.046543531119823456},{"word":"the","start":150.99,"end":151.15,"confidence":0.9987863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.038690127432346344},{"word":"residential","start":151.15,"end":151.65,"confidence":0.99956816,"punctuated_word":"residential","sentiment":"neutral","sentiment_score":-0.04135735332965851},{"word":"can","start":151.87,"end":152.11,"confidence":0.99928457,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03718128800392151},{"word":"be","start":152.11,"end":152.27,"confidence":0.9953648,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04520571231842041},{"word":"split","start":152.27,"end":152.67,"confidence":0.9985239,"punctuated_word":"split","sentiment":"neutral","sentiment_score":-0.03110380843281746},{"word":"separately","start":152.67,"end":153.17,"confidence":0.8227277,"punctuated_word":"separately.","sentiment":"neutral","sentiment_score":-0.048830658197402954},{"word":"yeah","start":169.89,"end":170.13,"confidence":0.7657261,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0995027720928192},{"word":"probably","start":170.13,"end":170.63,"confidence":0.87074006,"punctuated_word":"Probably","sentiment":"neutral","sentiment_score":-0.10996142029762268},{"word":"right","start":170.69,"end":171.01,"confidence":0.78789365,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.14167961478233335},{"word":"but","start":171.01,"end":171.25,"confidence":0.99885213,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.10440873354673386},{"word":"no","start":177.25,"end":177.75,"confidence":0.99755126,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.3274778425693512},{"word":"fair","start":183.17,"end":183.49,"confidence":0.9920259,"punctuated_word":"Fair","sentiment":"neutral","sentiment_score":-0.01496736705303192},{"word":"enough","start":183.49,"end":183.945,"confidence":0.9996724,"punctuated_word":"enough.","sentiment":"neutral","sentiment_score":-0.008519317954778671},{"word":"that's","start":184.425,"end":184.66501,"confidence":0.9598155,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0340317040681839},{"word":"alright","start":184.66501,"end":185.16501,"confidence":0.9802497,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.09414999186992644},{"word":"i","start":185.945,"end":186.10501,"confidence":0.9497183,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05360797047615051},{"word":"did","start":186.10501,"end":186.345,"confidence":0.99212295,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.044297344982624054},{"word":"have","start":186.345,"end":186.425,"confidence":0.9996075,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.022135823965072632},{"word":"a","start":186.425,"end":186.505,"confidence":0.99910885,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.019980069249868393},{"word":"couple","start":186.505,"end":186.74501,"confidence":0.9998387,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.0028252676129341125},{"word":"of","start":186.74501,"end":186.82501,"confidence":0.9927038,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.01093677431344986},{"word":"other","start":186.82501,"end":187.065,"confidence":0.9978903,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.006237104535102844},{"word":"quick","start":187.065,"end":187.38501,"confidence":0.9990314,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.012919366359710692},{"word":"questions","start":187.38501,"end":187.88501,"confidence":0.9539409,"punctuated_word":"questions.","sentiment":"neutral","sentiment_score":0.01805785857141018},{"word":"really","start":188.02501,"end":188.345,"confidence":0.9687787,"punctuated_word":"Really,","sentiment":"neutral","sentiment_score":-0.0037467610090970993},{"word":"one","start":188.345,"end":188.585,"confidence":0.99861395,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.011750802397727966},{"word":"of","start":188.585,"end":188.66501,"confidence":0.99204093,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02642485871911049},{"word":"them","start":188.66501,"end":189.16501,"confidence":0.9994425,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.05237255245447159},{"word":"is","start":189.30501,"end":189.42502,"confidence":0.99841225,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017989739775657654},{"word":"is","start":189.42502,"end":189.54501,"confidence":0.64853406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01947599276900291},{"word":"just","start":189.54501,"end":189.865,"confidence":0.99932873,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.026300620287656784},{"word":"on","start":189.865,"end":190.10501,"confidence":0.9990693,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.02784902974963188},{"word":"the","start":190.10501,"end":190.26501,"confidence":0.9996363,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04605353623628616},{"word":"back","start":190.26501,"end":190.76501,"confidence":0.99951744,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.03821846842765808},{"word":"of","start":191.225,"end":191.54501,"confidence":0.9988991,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05209784954786301},{"word":"the","start":191.54501,"end":191.705,"confidence":0.98599607,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08144775032997131},{"word":"couple","start":191.705,"end":191.945,"confidence":0.998018,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.08112625777721405},{"word":"of","start":191.945,"end":192.02501,"confidence":0.98261064,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09150472283363342},{"word":"emails","start":192.02501,"end":192.425,"confidence":0.9964489,"punctuated_word":"emails","sentiment":"neutral","sentiment_score":-0.09761202335357666},{"word":"you","start":192.425,"end":192.585,"confidence":0.97018045,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06548221409320831},{"word":"received","start":192.585,"end":193.065,"confidence":0.7647523,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.14148326218128204},{"word":"from","start":193.065,"end":193.54501,"confidence":0.9998629,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08147329837083817},{"word":"rebecca","start":193.54501,"end":194.04501,"confidence":0.9925983,"punctuated_word":"Rebecca","sentiment":"neutral","sentiment_score":-0.10141836106777193},{"word":"with","start":195.145,"end":195.46501,"confidence":0.7965328,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.026804368942976},{"word":"regards","start":195.46501,"end":195.96501,"confidence":0.9946577,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.017741765826940536},{"word":"the","start":196.345,"end":196.66501,"confidence":0.89524686,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03932619094848633},{"word":"approved","start":196.66501,"end":197.16501,"confidence":0.99372524,"punctuated_word":"approved","sentiment":"neutral","sentiment_score":-0.008201390504837036},{"word":"provider","start":198.26001,"end":198.76001,"confidence":0.5498081,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":-0.04030473530292511},{"word":"peel","start":199.46,"end":199.78001,"confidence":0.7716317,"punctuated_word":"Peel","sentiment":"neutral","sentiment_score":-0.01036255806684494},{"word":"community","start":199.78001,"end":200.26001,"confidence":0.98149234,"punctuated_word":"Community","sentiment":"neutral","sentiment_score":-0.011816784739494324},{"word":"care","start":200.26001,"end":200.58,"confidence":0.9925713,"punctuated_word":"Care","sentiment":"neutral","sentiment_score":-0.006581097841262817},{"word":"and","start":200.58,"end":200.82,"confidence":0.9087651,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03966180235147476},{"word":"peel","start":200.82,"end":201.14,"confidence":0.9952618,"punctuated_word":"Peel","sentiment":"neutral","sentiment_score":-0.0276859849691391},{"word":"chiropractic","start":201.14,"end":201.64,"confidence":0.97595805,"punctuated_word":"Chiropractic.","sentiment":"neutral","sentiment_score":-0.005088074132800102},{"word":"and","start":204.1,"end":204.26001,"confidence":0.4230781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.22583037614822388},{"word":"we","start":204.26001,"end":204.5,"confidence":0.99208987,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2319055497646332},{"word":"so","start":204.58,"end":204.74,"confidence":0.9914517,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2980276048183441},{"word":"we","start":204.74,"end":205.14,"confidence":0.9866832,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.3621824085712433},{"word":"we","start":205.14,"end":205.3,"confidence":0.93707186,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.41912615299224854},{"word":"need","start":205.3,"end":205.54001,"confidence":0.99825865,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.4487987458705902},{"word":"to","start":205.54001,"end":205.70001,"confidence":0.99897444,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4757978618144989},{"word":"stop","start":205.70001,"end":206.02,"confidence":0.9992435,"punctuated_word":"stop","sentiment":"negative","sentiment_score":-0.3876177072525024},{"word":"using","start":206.02,"end":206.42001,"confidence":0.99978775,"punctuated_word":"using","sentiment":"negative","sentiment_score":-0.4661685526371002},{"word":"them","start":206.42001,"end":206.92001,"confidence":0.9498283,"punctuated_word":"them.","sentiment":"negative","sentiment_score":-0.391652375459671},{"word":"you","start":210.42001,"end":210.66,"confidence":0.89778924,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06978905200958252},{"word":"have","start":210.66,"end":211.16,"confidence":0.97593963,"punctuated_word":"have?","sentiment":"neutral","sentiment_score":-0.04533126577734947},{"word":"right","start":250.585,"end":250.83,"confidence":0.99132335,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.025627711787819862},{"word":"yes","start":256.67,"end":257.17,"confidence":0.9981537,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.12537989020347595},{"word":"no","start":274.955,"end":275.275,"confidence":0.7521359,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.40628641843795776},{"word":"in","start":275.275,"end":275.435,"confidence":0.98052406,"punctuated_word":"In","sentiment":"negative","sentiment_score":-0.3522939383983612},{"word":"fact","start":275.435,"end":275.675,"confidence":0.99169815,"punctuated_word":"fact,","sentiment":"negative","sentiment_score":-0.35535556077957153},{"word":"it's","start":275.675,"end":275.915,"confidence":0.998523,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.39544677734375},{"word":"not","start":275.915,"end":276.235,"confidence":0.84510386,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.39798933267593384},{"word":"and","start":276.235,"end":276.395,"confidence":0.9737135,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.34763556718826294},{"word":"that","start":276.395,"end":276.47498,"confidence":0.9917394,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.34474804997444153},{"word":"that's","start":276.555,"end":276.875,"confidence":0.99990356,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3723219633102417},{"word":"one","start":276.875,"end":277.035,"confidence":0.99974304,"punctuated_word":"one","sentiment":"negative","sentiment_score":-0.3412441611289978},{"word":"of","start":277.035,"end":277.115,"confidence":0.9997609,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3882471024990082},{"word":"the","start":277.115,"end":277.195,"confidence":0.99915993,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.38293153047561646},{"word":"issues","start":277.195,"end":277.695,"confidence":0.9792696,"punctuated_word":"issues.","sentiment":"negative","sentiment_score":-0.38497376441955566},{"word":"so","start":277.89,"end":278.13,"confidence":0.99684757,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.18631097674369812},{"word":"we","start":278.13,"end":278.61002,"confidence":0.9976312,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10105984658002852},{"word":"cannot","start":278.61002,"end":279.09003,"confidence":0.98763067,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.426436185836792},{"word":"use","start":279.09003,"end":279.49002,"confidence":0.99577713,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.25587987899780273},{"word":"anyone","start":279.49002,"end":279.99002,"confidence":0.9887593,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.29234743118286133},{"word":"unless","start":281.80002,"end":282.05002,"confidence":0.6243887,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.3065683841705322},{"word":"yes","start":282.45,"end":282.95,"confidence":0.9710775,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.2934054732322693},{"word":"no","start":293.11502,"end":293.435,"confidence":0.87636864,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12339839339256288},{"word":"i","start":293.435,"end":293.515,"confidence":0.99762815,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12580254673957825},{"word":"think","start":293.515,"end":293.83502,"confidence":0.99712795,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07609929144382477},{"word":"i","start":293.83502,"end":293.915,"confidence":0.99303377,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10499148070812224},{"word":"think","start":293.915,"end":294.315,"confidence":0.99988556,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07700782269239426},{"word":"they","start":294.315,"end":294.635,"confidence":0.99821943,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07487840950489044},{"word":"believed","start":294.635,"end":295.135,"confidence":0.6241719,"punctuated_word":"believed","sentiment":"neutral","sentiment_score":-0.10124103724956512},{"word":"that","start":295.435,"end":295.755,"confidence":0.9981633,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08723527193069458},{"word":"they'd","start":295.755,"end":295.995,"confidence":0.56241554,"punctuated_word":"they'd","sentiment":"neutral","sentiment_score":-0.0821397453546524},{"word":"addressed","start":295.995,"end":296.475,"confidence":0.952313,"punctuated_word":"addressed","sentiment":"neutral","sentiment_score":-0.0835050642490387},{"word":"everyone","start":296.475,"end":296.875,"confidence":0.9979462,"punctuated_word":"everyone","sentiment":"neutral","sentiment_score":-0.08550171554088593},{"word":"at","start":296.875,"end":297.035,"confidence":0.99906236,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09946046024560928},{"word":"the","start":297.035,"end":297.11502,"confidence":0.9997248,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09266863018274309},{"word":"beginning","start":297.11502,"end":297.61502,"confidence":0.99736774,"punctuated_word":"beginning.","sentiment":"neutral","sentiment_score":-0.11289329081773758},{"word":"so","start":299.275,"end":299.515,"confidence":0.96024245,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11471058428287506},{"word":"if","start":299.515,"end":299.755,"confidence":0.9970253,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.188427671790123},{"word":"you're","start":299.755,"end":300.075,"confidence":0.93297327,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1887551248073578},{"word":"aware","start":300.075,"end":300.475,"confidence":0.9985618,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.1963544338941574},{"word":"of","start":300.475,"end":300.795,"confidence":0.98516375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.17883418500423431},{"word":"alright","start":341.97998,"end":342.46,"confidence":0.8710283,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.04502445459365845},{"word":"let","start":342.46,"end":342.62,"confidence":0.9986916,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.06711044907569885},{"word":"me","start":342.62,"end":342.78,"confidence":0.9998472,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06997251510620117},{"word":"check","start":342.78,"end":342.93997,"confidence":0.9996562,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.08273112773895264},{"word":"with","start":342.93997,"end":343.09998,"confidence":0.99810934,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10497744381427764},{"word":"tracy","start":343.09998,"end":343.5,"confidence":0.97657037,"punctuated_word":"Tracy.","sentiment":"neutral","sentiment_score":-0.036924779415130615},{"word":"sorry","start":343.5,"end":343.74,"confidence":0.791308,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.26174625754356384},{"word":"i've","start":343.74,"end":343.81998,"confidence":0.9548036,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.30550217628479004},{"word":"got","start":343.81998,"end":343.97998,"confidence":0.9959105,"punctuated_word":"got","sentiment":"negative","sentiment_score":-0.381882756948471},{"word":"another","start":343.97998,"end":344.3,"confidence":0.9925672,"punctuated_word":"another","sentiment":"negative","sentiment_score":-0.39446020126342773},{"word":"call","start":344.3,"end":344.46,"confidence":0.9943235,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.30783629417419434},{"word":"from","start":344.46,"end":344.69998,"confidence":0.7660528,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.22250768542289737},{"word":"you","start":344.69998,"end":344.78,"confidence":0.6618383,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.1859862506389618},{"word":"sir","start":344.78,"end":345.02,"confidence":0.8857755,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.1533249318599701},{"word":"which","start":345.02,"end":345.18,"confidence":0.9986064,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.2313356101512909},{"word":"i","start":345.18,"end":345.25998,"confidence":0.9993575,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2429865300655365},{"word":"just","start":345.25998,"end":345.5,"confidence":0.9960562,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20540037751197815},{"word":"need","start":345.5,"end":345.74,"confidence":0.9982576,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2629256248474121},{"word":"to","start":345.74,"end":345.81998,"confidence":0.99971145,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.24566733837127688},{"word":"take","start":345.81998,"end":346.31998,"confidence":0.99918556,"punctuated_word":"take.","sentiment":"neutral","sentiment_score":-0.20255380868911743},{"word":"alright","start":347.74,"end":348.24,"confidence":0.9983066,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11037751287221909},{"word":"bye","start":348.46,"end":348.96,"confidence":0.9551586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13091109693050385}],"paragraphs":{"transcript":"\nYeah. Good. A quick call about various things. In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you. I came across a section that was like, oh, okay.\n\nI'm not sure we have the the right details in here. And now I'm getting emails, and I'm thinking, what on earth is this? I did copy you into one of them and sent it through to and Faye, but I've also not received one. Yes. And I've now got another one as well.\n\nSo I obviously need to go back. What what what is it? So why so why do you get them? Why wouldn't it go to someone else? Because that's a I'm not surprised.\n\nBut I can probably answer my own question because it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential. That's why. Yes. So it's not because I was thinking, sir, I was thinking why why aren't they being sent direct to RAC? But it could be because it's not related to respite.\n\nIt's related to in home care or something, which could yeah. Yeah. Yeah. So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this? But interestingly, the ones for residential weren't going anywhere.\n\nYou get them for residential? Oh, we no. So the residential can be split separately. Yeah. Probably right.\n\nBut no. Fair enough. That's alright. I did have a couple of other quick questions. Really, one of them is is just on the back of the couple of emails you received from Rebecca with regards the approved provider, Peel Community Care and Peel Chiropractic.\n\nAnd we so we we need to stop using them. You have? Right. Yes. No.\n\nIn fact, it's not. And that that's one of the issues. So we cannot use anyone unless yes. No. I think I think they believed that they'd addressed everyone at the beginning.\n\nSo if you're aware of Alright. Let me check with Tracy. Sorry. I've got another call from you, sir, which I just need to take. Alright.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.461902916431427},{"text":"Good.","start":4.3199997,"end":4.8199997,"sentiment":"positive","sentiment_score":0.6015679836273193},{"text":"A quick call about various things.","start":6.48,"end":9.22,"sentiment":"neutral","sentiment_score":0.19527428100506464},{"text":"In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you.","start":10.96,"end":18.125,"sentiment":"neutral","sentiment_score":-0.012244113923414894},{"text":"I came across a section that was like, oh, okay.","start":18.985,"end":21.225,"sentiment":"neutral","sentiment_score":-0.08838274329900742}],"sentiment":"neutral","sentiment_score":0.026089622752695548,"num_words":41,"start":3.9199998,"end":21.225},{"sentences":[{"text":"I'm not sure we have the the right details in here.","start":21.225,"end":23.805,"sentiment":"neutral","sentiment_score":-0.14186264980923047},{"text":"And now I'm getting emails, and I'm thinking, what on earth is this?","start":24.025002,"end":28.285,"sentiment":"neutral","sentiment_score":-0.11507637999378718},{"text":"I did copy you into one of them and sent it through to and Faye, but I've also not received one.","start":28.56,"end":36.66,"sentiment":"neutral","sentiment_score":-0.06661799000132651},{"text":"Yes.","start":39.68,"end":40.16,"sentiment":"neutral","sentiment_score":-0.00018123723566532135},{"text":"And I've now got another one as well.","start":40.16,"end":42.079998,"sentiment":"neutral","sentiment_score":0.004293059231713414}],"sentiment":"neutral","sentiment_score":-0.08187586372649228,"num_words":54,"start":21.225,"end":42.079998},{"sentences":[{"text":"So I obviously need to go back.","start":42.079998,"end":43.665,"sentiment":"neutral","sentiment_score":-0.0797563876424517},{"text":"What what what is it?","start":48.385002,"end":50.165,"sentiment":"neutral","sentiment_score":-0.09184908419847489},{"text":"So why so why do you get them?","start":72.055,"end":73.895,"sentiment":"neutral","sentiment_score":-0.33241878636181355},{"text":"Why wouldn't it go to someone else?","start":73.895,"end":78.155,"sentiment":"negative","sentiment_score":-0.36880145754132954},{"text":"Because that's a I'm not surprised.","start":79.895004,"end":82.475,"sentiment":"neutral","sentiment_score":-0.23979471375544867}],"sentiment":"neutral","sentiment_score":-0.23325057305169827,"num_words":33,"start":42.079998,"end":82.475},{"sentences":[{"text":"But I can probably answer my own question because it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential.","start":83.22,"end":91.799995,"sentiment":"neutral","sentiment_score":-0.09679199126549065},{"text":"That's why.","start":92.18,"end":93.08,"sentiment":"neutral","sentiment_score":-0.07046784088015556},{"text":"Yes.","start":94.1,"end":94.42,"sentiment":"neutral","sentiment_score":-0.002003343775868416},{"text":"So it's not because I was thinking, sir, I was thinking why why aren't they being sent direct to RAC?","start":94.42,"end":101.545,"sentiment":"neutral","sentiment_score":-0.1906505949795246},{"text":"But it could be because it's not related to respite.","start":101.845,"end":104.165,"sentiment":"neutral","sentiment_score":-0.19418220221996307}],"sentiment":"neutral","sentiment_score":-0.13838641027418466,"num_words":65,"start":83.22,"end":104.165},{"sentences":[{"text":"It's related to in home care or something, which could yeah.","start":104.165,"end":107.945,"sentiment":"neutral","sentiment_score":-0.13688646053726022},{"text":"Yeah.","start":123.86,"end":124.36,"sentiment":"neutral","sentiment_score":-0.018163412809371948},{"text":"Yeah.","start":125.625,"end":126.105,"sentiment":"neutral","sentiment_score":0.015573952347040176},{"text":"So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this?","start":126.105,"end":132.765,"sentiment":"neutral","sentiment_score":0.03373352736234665},{"text":"But interestingly, the ones for residential weren't going anywhere.","start":134.345,"end":140.13,"sentiment":"neutral","sentiment_score":-0.0754282097849581}],"sentiment":"neutral","sentiment_score":-0.03601247302833058,"num_words":42,"start":104.165,"end":140.13},{"sentences":[{"text":"You get them for residential?","start":143.63,"end":144.93,"sentiment":"neutral","sentiment_score":-0.002580109238624573},{"text":"Oh, we no.","start":146.99,"end":150.13,"sentiment":"neutral","sentiment_score":-0.07714685797691345},{"text":"So the residential can be split separately.","start":150.75,"end":153.17,"sentiment":"neutral","sentiment_score":-0.041273211262055805},{"text":"Yeah.","start":169.89,"end":170.13,"sentiment":"neutral","sentiment_score":-0.0995027720928192},{"text":"Probably right.","start":170.13,"end":171.01,"sentiment":"neutral","sentiment_score":-0.12582051753997803}],"sentiment":"neutral","sentiment_score":-0.04913318922950162,"num_words":18,"start":143.63,"end":171.01},{"sentences":[{"text":"But no.","start":171.01,"end":177.75,"sentiment":"neutral","sentiment_score":-0.21594328805804253},{"text":"Fair enough.","start":183.17,"end":183.945,"sentiment":"neutral","sentiment_score":-0.011743342503905296},{"text":"That's alright.","start":184.425,"end":185.16501,"sentiment":"neutral","sentiment_score":0.06409084796905518},{"text":"I did have a couple of other quick questions.","start":185.945,"end":187.88501,"sentiment":"neutral","sentiment_score":0.020594116093383893},{"text":"Really, one of them is is just on the back of the couple of emails you received from Rebecca with regards the approved provider, Peel Community Care and Peel Chiropractic.","start":188.02501,"end":201.64,"sentiment":"neutral","sentiment_score":-0.043246761833628015}],"sentiment":"neutral","sentiment_score":-0.03198327500787046,"num_words":45,"start":171.01,"end":201.64},{"sentences":[{"text":"And we so we we need to stop using them.","start":204.1,"end":206.92001,"sentiment":"negative","sentiment_score":-0.37071073353290557},{"text":"You have?","start":210.42001,"end":211.16,"sentiment":"neutral","sentiment_score":-0.057560158893465996},{"text":"Right.","start":250.585,"end":250.83,"sentiment":"neutral","sentiment_score":-0.025627711787819862},{"text":"Yes.","start":256.67,"end":257.17,"sentiment":"neutral","sentiment_score":-0.12537989020347595},{"text":"No.","start":274.955,"end":275.275,"sentiment":"negative","sentiment_score":-0.40628641843795776}],"sentiment":"neutral","sentiment_score":-0.2919681115696828,"num_words":15,"start":204.1,"end":275.275},{"sentences":[{"text":"In fact, it's not.","start":275.275,"end":276.235,"sentiment":"negative","sentiment_score":-0.37527140229940414},{"text":"And that that's one of the issues.","start":276.235,"end":277.695,"sentiment":"negative","sentiment_score":-0.3660145912851606},{"text":"So we cannot use anyone unless yes.","start":277.89,"end":282.95,"sentiment":"neutral","sentiment_score":-0.26600116810628344},{"text":"No.","start":293.11502,"end":293.435,"sentiment":"neutral","sentiment_score":-0.12339839339256288},{"text":"I think I think they believed that they'd addressed everyone at the beginning.","start":293.435,"end":297.61502,"sentiment":"neutral","sentiment_score":-0.09257113589690281}],"sentiment":"neutral","sentiment_score":-0.22662559640593827,"num_words":32,"start":275.275,"end":297.61502},{"sentences":[{"text":"So if you're aware of Alright.","start":299.275,"end":342.46,"sentiment":"neutral","sentiment_score":-0.152017742395401},{"text":"Let me check with Tracy.","start":342.46,"end":343.5,"sentiment":"neutral","sentiment_score":-0.07234326303005219},{"text":"Sorry.","start":343.5,"end":343.74,"sentiment":"neutral","sentiment_score":-0.26174625754356384},{"text":"I've got another call from you, sir, which I just need to take.","start":343.74,"end":346.31998,"sentiment":"neutral","sentiment_score":-0.2571053527868711},{"text":"Alright.","start":347.74,"end":348.24,"sentiment":"neutral","sentiment_score":0.11037751287221909}],"sentiment":"neutral","sentiment_score":-0.18336773463166678,"num_words":26,"start":299.275,"end":348.24},{"sentences":[{"text":"Bye.","start":348.46,"end":348.96,"sentiment":"neutral","sentiment_score":0.13091109693050385}],"sentiment":"neutral","sentiment_score":0.13091109693050385,"num_words":1,"start":348.46,"end":348.96}]}}]},{"alternatives":[{"transcript":"Hi, Mike. How are you? Mhmm. Yeah. So that I was wondering why you got that because they normally come to me. Yeah. They come like you get thousands you get thousands of them. Like, they come you get many a day. They're well, you get one every time somebody new gets picked up. Somebody gets a change in level. Somebody gets I don't know. Like, every time the ACSI is it still ACSI? Whatever it is anyway, gets, like, reassessed or reapproved or whatever happens over there. I I don't take much notice of those ones, but yeah. Nobody wants them. So I have them on a yeah. So I have yeah. Yeah. You can't split it out like that. So I have it set on an auto forward now to go to the case managers and RAC, everyone that I get, because otherwise, I was having to spend that much time forwarding these things to the right people. It was just such a waste of time. So now they everybody gets them. Alright. No worries. Well, I get them. I get residential ones as well. Yeah. I thought they all had to go to the same address or something because I get the residential ones. Well, I mean, I don't forward those to residential because when I back when I asked, they said, nah. They don't want them. They don't care. They don't take any notice of it anyway when I was forwarding them, so I stopped forwarding to them. Can't remember who that I think that was to whoever was doing admissions at the time. I I can't even remember now. It was a while ago. So I don't I don't forward to them anymore. Mhmm. Yep. Yeah. We have. I've sent so I've I've sent Rebecca an email, but she wouldn't have got it yet. Obviously, she doesn't work Fridays, or maybe it was yesterday. I don't know. Anyway, I've sent her one to try to get a better process in place. It is a bit confusing at the moment. Whenever somebody is kind of approved or not not approved to be used, she sends us an email, but it gets a bit hard for everyone to keep track of what who is and who isn't. So I have asked her to start changing in Samway to put do not use in front of the ones that aren't so that at least we can see that, but as well as the email, but also asked whether there is some kind of register or something that we can like, that she uses that we can check because it's it's very difficult to know who is and who isn't. And we still have a lot of people who we use but haven't moved on to a support at home agreement yet, which I don't actually think is okay, but I guess it is because this is under Tracy, and I'm sure Tracy's made sure that it is. Well, I agree. I I don't but they don't send them a a renewal one until it comes up for renewal. Like, they don't send them a support at home one until their contract comes up for renewal. So it's happening in dribs and drabs. And so when one will come up next month? No. They no. Because they're still they they're still like, Rebecca will send me them now, and she'll say someone or other is up for renewal now. Do you want to renew? And then I'll say yes or no, and then she'll send them the support at home agreement. That's what's happening. Like, as an ongoing thing, every week or two, I would get another one that's coming up for renewal or every week. I'd say there'd be at least one. This is what the process is that they're doing. They're doing it as as they come up for renewal. And I don't actually I think they all needed to be in place by the November 1. I don't think this is okay. But I've, as I said, it's under Tracy, and I imagine Tracy would have checked that that is okay. I don't know. Okay. Yeah. No worries. Alright. Bye.","confidence":0.9980964,"words":[{"word":"hi","start":0.71999997,"end":1.04,"confidence":0.9968452,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.20215632021427157},{"word":"mike","start":1.04,"end":1.36,"confidence":0.9959412,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.2407291680574417},{"word":"how","start":1.36,"end":1.52,"confidence":0.9999335,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.31485888361930847},{"word":"are","start":1.52,"end":1.5999999,"confidence":0.99989593,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24429313838481903},{"word":"you","start":1.5999999,"end":2.1,"confidence":0.9997456,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.30411791801452637},{"word":"mhmm","start":18.555,"end":19.055,"confidence":0.94137007,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05256490409374237},{"word":"yeah","start":34.71,"end":35.11,"confidence":0.74408984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04586741328239441},{"word":"so","start":35.11,"end":35.35,"confidence":0.4338016,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14920035004615784},{"word":"that","start":35.35,"end":35.51,"confidence":0.8874711,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1623905450105667},{"word":"i","start":35.59,"end":35.67,"confidence":0.99877685,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2708876132965088},{"word":"was","start":35.67,"end":35.829998,"confidence":0.9986765,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.20938457548618317},{"word":"wondering","start":35.829998,"end":36.149998,"confidence":0.99937135,"punctuated_word":"wondering","sentiment":"neutral","sentiment_score":-0.30800387263298035},{"word":"why","start":36.149998,"end":36.39,"confidence":0.99677163,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.31735482811927795},{"word":"you","start":36.39,"end":36.629997,"confidence":0.99964964,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16736291348934174},{"word":"got","start":36.629997,"end":36.87,"confidence":0.9560812,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.17441686987876892},{"word":"that","start":36.87,"end":37.03,"confidence":0.988948,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15312929451465607},{"word":"because","start":37.03,"end":37.51,"confidence":0.8114098,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.1316436529159546},{"word":"they","start":37.51,"end":37.67,"confidence":0.99315345,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.16768842935562134},{"word":"normally","start":37.67,"end":37.989998,"confidence":0.9557525,"punctuated_word":"normally","sentiment":"neutral","sentiment_score":-0.1327570080757141},{"word":"come","start":37.989998,"end":38.23,"confidence":0.9987055,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.13932783901691437},{"word":"to","start":38.23,"end":38.39,"confidence":0.9992306,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13159021735191345},{"word":"me","start":38.39,"end":38.89,"confidence":0.9975811,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.11751613020896912},{"word":"yeah","start":42.435,"end":42.595,"confidence":0.99509746,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025197044014930725},{"word":"they","start":42.595,"end":42.835,"confidence":0.99851364,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.10535567998886108},{"word":"come","start":42.835,"end":43.075,"confidence":0.99898475,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.1046513020992279},{"word":"like","start":43.075,"end":43.395,"confidence":0.55287164,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1136135533452034},{"word":"you","start":43.395,"end":43.555,"confidence":0.5515997,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11863183230161668},{"word":"get","start":43.555,"end":43.795002,"confidence":0.99913377,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06475448608398438},{"word":"thousands","start":43.795002,"end":44.295002,"confidence":0.9889425,"punctuated_word":"thousands","sentiment":"neutral","sentiment_score":-0.03987754508852959},{"word":"you","start":44.435,"end":44.675,"confidence":0.63327396,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04909085854887962},{"word":"get","start":44.675,"end":44.915,"confidence":0.9995908,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.05160374939441681},{"word":"thousands","start":44.915,"end":45.315002,"confidence":0.9972127,"punctuated_word":"thousands","sentiment":"neutral","sentiment_score":-0.017121106386184692},{"word":"of","start":45.315002,"end":45.395,"confidence":0.9985247,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.029632169753313065},{"word":"them","start":45.395,"end":45.635002,"confidence":0.91971254,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.05685201287269592},{"word":"like","start":45.635002,"end":45.875,"confidence":0.8970585,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.05595317482948303},{"word":"they","start":45.875,"end":46.035,"confidence":0.9993735,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.06329502165317535},{"word":"come","start":46.035,"end":46.155,"confidence":0.99669266,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.045606326311826706},{"word":"you","start":46.275,"end":46.515,"confidence":0.99611545,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05552417039871216},{"word":"get","start":46.515,"end":46.915,"confidence":0.9993766,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.038679253309965134},{"word":"many","start":46.915,"end":47.235,"confidence":0.99964464,"punctuated_word":"many","sentiment":"neutral","sentiment_score":-0.029771700501441956},{"word":"a","start":47.235,"end":47.395,"confidence":0.9991597,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04014640301465988},{"word":"day","start":47.395,"end":47.895,"confidence":0.9994369,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.06413146108388901},{"word":"they're","start":50.835,"end":51.155,"confidence":0.56973696,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.12485790252685548},{"word":"well","start":51.475,"end":51.715,"confidence":0.9943721,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":-0.08203151077032089},{"word":"you","start":51.715,"end":51.875,"confidence":0.999627,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08898468315601349},{"word":"get","start":51.875,"end":52.035,"confidence":0.9996865,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.07760408520698547},{"word":"one","start":52.035,"end":52.275,"confidence":0.99969137,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07037647068500519},{"word":"every","start":52.275,"end":52.595,"confidence":0.998588,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.08532210439443588},{"word":"time","start":52.595,"end":52.835,"confidence":0.99971956,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.08178134262561798},{"word":"somebody","start":52.835,"end":53.235,"confidence":0.9949615,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.08228567987680435},{"word":"new","start":53.235,"end":53.475,"confidence":0.99527055,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07308627665042877},{"word":"gets","start":53.475,"end":53.795002,"confidence":0.96026105,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.12596726417541504},{"word":"picked","start":53.795002,"end":54.035,"confidence":0.9997112,"punctuated_word":"picked","sentiment":"neutral","sentiment_score":-0.0935097634792328},{"word":"up","start":54.035,"end":54.275,"confidence":0.78466463,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.09552907198667526},{"word":"somebody","start":54.275,"end":54.755,"confidence":0.9988325,"punctuated_word":"Somebody","sentiment":"neutral","sentiment_score":-0.21392294764518735},{"word":"gets","start":54.755,"end":55.255,"confidence":0.99918884,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.15635037422180176},{"word":"a","start":55.82,"end":56.059998,"confidence":0.9991054,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15336254239082336},{"word":"change","start":56.059998,"end":56.46,"confidence":0.97765815,"punctuated_word":"change","sentiment":"neutral","sentiment_score":-0.15775255858898163},{"word":"in","start":56.46,"end":56.78,"confidence":0.9995882,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.197885200381279},{"word":"level","start":56.78,"end":57.26,"confidence":0.9145192,"punctuated_word":"level.","sentiment":"neutral","sentiment_score":-0.17845779657363892},{"word":"somebody","start":57.26,"end":57.739998,"confidence":0.9986827,"punctuated_word":"Somebody","sentiment":"neutral","sentiment_score":-0.2153540700674057},{"word":"gets","start":57.739998,"end":58.239998,"confidence":0.9961628,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":-0.15259607136249542},{"word":"i","start":58.62,"end":58.78,"confidence":0.9995364,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1826905459165573},{"word":"don't","start":58.78,"end":58.94,"confidence":0.99881685,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.153217613697052},{"word":"know","start":58.94,"end":59.179996,"confidence":0.96099675,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.15526866912841797},{"word":"like","start":59.179996,"end":59.579998,"confidence":0.9901856,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.11255696415901184},{"word":"every","start":59.579998,"end":59.899998,"confidence":0.99937135,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.11689506471157074},{"word":"time","start":59.899998,"end":60.3,"confidence":0.9994112,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.07574430853128433},{"word":"the","start":60.3,"end":60.62,"confidence":0.81986856,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07850569486618042},{"word":"acsi","start":60.62,"end":61.12,"confidence":0.45185834,"punctuated_word":"ACSI","sentiment":"neutral","sentiment_score":-0.08746190369129181},{"word":"is","start":62.14,"end":62.3,"confidence":0.94574577,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09096092730760574},{"word":"it","start":62.3,"end":62.46,"confidence":0.6424891,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08443500846624374},{"word":"still","start":62.46,"end":62.699997,"confidence":0.99029785,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.09067808836698532},{"word":"acsi","start":62.699997,"end":63.1,"confidence":0.98928666,"punctuated_word":"ACSI?","sentiment":"neutral","sentiment_score":-0.08385040611028671},{"word":"whatever","start":63.1,"end":63.42,"confidence":0.9962205,"punctuated_word":"Whatever","sentiment":"neutral","sentiment_score":-0.12716129422187805},{"word":"it","start":63.42,"end":63.579998,"confidence":0.9995177,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.11375866830348969},{"word":"is","start":63.579998,"end":63.739998,"confidence":0.99967587,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.10230255872011185},{"word":"anyway","start":63.739998,"end":64.06,"confidence":0.5512316,"punctuated_word":"anyway,","sentiment":"neutral","sentiment_score":-0.11521346867084505},{"word":"gets","start":64.06,"end":64.56,"confidence":0.84699255,"punctuated_word":"gets,","sentiment":"neutral","sentiment_score":-0.11194998025894164},{"word":"like","start":65.02,"end":65.42,"confidence":0.9994385,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.1239190474152565},{"word":"reassessed","start":65.42,"end":65.92,"confidence":0.99944186,"punctuated_word":"reassessed","sentiment":"neutral","sentiment_score":-0.10679524391889572},{"word":"or","start":66.06,"end":66.38,"confidence":0.98747927,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.127532958984375},{"word":"reapproved","start":66.38,"end":66.88,"confidence":0.96066344,"punctuated_word":"reapproved","sentiment":"neutral","sentiment_score":-0.13207608461380005},{"word":"or","start":67.42,"end":67.58,"confidence":0.9881869,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.12846584618091583},{"word":"whatever","start":67.58,"end":67.979996,"confidence":0.9996809,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":-0.14486908912658691},{"word":"happens","start":67.979996,"end":68.38,"confidence":0.9984535,"punctuated_word":"happens","sentiment":"neutral","sentiment_score":-0.08642707020044327},{"word":"over","start":68.38,"end":68.7,"confidence":0.9998323,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.1125560998916626},{"word":"there","start":68.7,"end":68.86,"confidence":0.9882432,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.1203462779521942},{"word":"i","start":68.86,"end":69.02,"confidence":0.9994506,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21721021831035617},{"word":"i","start":69.02,"end":69.1,"confidence":0.8758987,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2847508490085602},{"word":"don't","start":69.1,"end":69.259995,"confidence":0.97815156,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.25365352630615234},{"word":"take","start":69.259995,"end":69.5,"confidence":0.9508665,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.27988335490226746},{"word":"much","start":69.5,"end":69.659996,"confidence":0.9989698,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.2733756899833679},{"word":"notice","start":69.659996,"end":70.06,"confidence":0.9749308,"punctuated_word":"notice","sentiment":"neutral","sentiment_score":-0.18753384053707123},{"word":"of","start":70.06,"end":70.14,"confidence":0.89273286,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22456735372543335},{"word":"those","start":70.14,"end":70.38,"confidence":0.99971384,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.20587202906608584},{"word":"ones","start":70.38,"end":70.619995,"confidence":0.77823424,"punctuated_word":"ones,","sentiment":"neutral","sentiment_score":-0.18753209710121155},{"word":"but","start":70.619995,"end":71.115,"confidence":0.9984516,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.18908584117889404},{"word":"yeah","start":78.395,"end":78.895,"confidence":0.97703934,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.17946071922779083},{"word":"nobody","start":79.034996,"end":79.534996,"confidence":0.53662634,"punctuated_word":"Nobody","sentiment":"neutral","sentiment_score":-0.31869468092918396},{"word":"wants","start":79.674995,"end":80.174995,"confidence":0.999688,"punctuated_word":"wants","sentiment":"neutral","sentiment_score":-0.26881906390190125},{"word":"them","start":83.034996,"end":83.534996,"confidence":0.99656665,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.1446683406829834},{"word":"so","start":83.595,"end":84.095,"confidence":0.6253889,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07395448535680771},{"word":"i","start":84.155,"end":84.314995,"confidence":0.99252856,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07494781911373138},{"word":"have","start":84.314995,"end":84.634995,"confidence":0.99333936,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.078605517745018},{"word":"them","start":84.634995,"end":84.795,"confidence":0.94641584,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.09086284041404724},{"word":"on","start":84.795,"end":84.955,"confidence":0.9907041,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1125062331557274},{"word":"a","start":84.955,"end":85.29,"confidence":0.790022,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.084132120013237},{"word":"yeah","start":94.41,"end":94.81,"confidence":0.90270406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.01774328388273716},{"word":"so","start":94.81,"end":95.130005,"confidence":0.9966042,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12930846214294434},{"word":"i","start":95.130005,"end":95.37,"confidence":0.99552816,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17392173409461975},{"word":"have","start":95.37,"end":95.87,"confidence":0.99918836,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19738104939460752},{"word":"yeah","start":105.985,"end":106.385,"confidence":0.9651563,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.05943097919225693},{"word":"yeah","start":106.385,"end":106.705,"confidence":0.99914813,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.059115201234817505},{"word":"you","start":106.705,"end":106.865,"confidence":0.99546885,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2555046081542969},{"word":"can't","start":106.865,"end":107.265,"confidence":0.99751973,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2587060034275055},{"word":"split","start":107.265,"end":107.585,"confidence":0.99736905,"punctuated_word":"split","sentiment":"neutral","sentiment_score":-0.2678602337837219},{"word":"it","start":107.585,"end":107.745,"confidence":0.9669281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15823136270046234},{"word":"out","start":107.745,"end":107.985,"confidence":0.99825996,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1747417151927948},{"word":"like","start":107.985,"end":108.225,"confidence":0.9995571,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.19122272729873657},{"word":"that","start":108.225,"end":108.625,"confidence":0.99791,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.08921300619840622},{"word":"so","start":108.625,"end":109.125,"confidence":0.9991769,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02442339062690735},{"word":"i","start":109.345,"end":109.505005,"confidence":0.9091508,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12292052060365675},{"word":"have","start":109.505005,"end":109.665,"confidence":0.9973231,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07421290129423141},{"word":"it","start":109.665,"end":109.905,"confidence":0.99592066,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0782083123922348},{"word":"set","start":109.905,"end":110.225,"confidence":0.9956298,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.05344828963279724},{"word":"on","start":110.225,"end":110.385,"confidence":0.99984884,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.01588454842567444},{"word":"an","start":110.385,"end":110.625,"confidence":0.9993011,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.002868443727493286},{"word":"auto","start":110.625,"end":111.125,"confidence":0.9926601,"punctuated_word":"auto","sentiment":"neutral","sentiment_score":0.02198293060064316},{"word":"forward","start":111.185,"end":111.585,"confidence":0.99676967,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.005365047603845596},{"word":"now","start":111.585,"end":112.085,"confidence":0.9996051,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.002948060631752014},{"word":"to","start":112.47,"end":112.71001,"confidence":0.9998704,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009334824979305267},{"word":"go","start":112.71001,"end":113.03001,"confidence":0.9997745,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.0008883066475391388},{"word":"to","start":113.03001,"end":113.53001,"confidence":0.9994306,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01758892834186554},{"word":"the","start":113.83,"end":113.990005,"confidence":0.9987625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00253429263830185},{"word":"case","start":113.990005,"end":114.310005,"confidence":0.99934906,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.05905550718307495},{"word":"managers","start":114.310005,"end":114.79,"confidence":0.99622333,"punctuated_word":"managers","sentiment":"neutral","sentiment_score":0.010138608515262604},{"word":"and","start":114.79,"end":115.11,"confidence":0.98803383,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0039959922432899475},{"word":"rac","start":115.11,"end":115.61,"confidence":0.79661256,"punctuated_word":"RAC,","sentiment":"neutral","sentiment_score":-0.013821398839354517},{"word":"everyone","start":115.91,"end":116.310005,"confidence":0.9532145,"punctuated_word":"everyone","sentiment":"neutral","sentiment_score":-0.07770173251628876},{"word":"that","start":116.310005,"end":116.55,"confidence":0.98338175,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008828558027744293},{"word":"i","start":116.55,"end":116.71001,"confidence":0.9998877,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.090310201048851},{"word":"get","start":116.71001,"end":117.03001,"confidence":0.70918894,"punctuated_word":"get,","sentiment":"neutral","sentiment_score":-0.05811992287635803},{"word":"because","start":117.03001,"end":117.270004,"confidence":0.9996872,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.16899432241916656},{"word":"otherwise","start":117.270004,"end":117.770004,"confidence":0.712541,"punctuated_word":"otherwise,","sentiment":"negative","sentiment_score":-0.39642542600631714},{"word":"i","start":118.15,"end":118.310005,"confidence":0.99627435,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5746461749076843},{"word":"was","start":118.310005,"end":118.47,"confidence":0.9041219,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.5677712559700012},{"word":"having","start":118.47,"end":118.71001,"confidence":0.9948901,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.5200948715209961},{"word":"to","start":118.71001,"end":118.79,"confidence":0.99744356,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5372676253318787},{"word":"spend","start":118.79,"end":119.03001,"confidence":0.99939287,"punctuated_word":"spend","sentiment":"negative","sentiment_score":-0.5666136145591736},{"word":"that","start":119.03001,"end":119.19,"confidence":0.99926084,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.602105975151062},{"word":"much","start":119.19,"end":119.43,"confidence":0.9997154,"punctuated_word":"much","sentiment":"negative","sentiment_score":-0.5652783513069153},{"word":"time","start":119.43,"end":119.75,"confidence":0.99969673,"punctuated_word":"time","sentiment":"negative","sentiment_score":-0.6333671808242798},{"word":"forwarding","start":119.75,"end":120.15,"confidence":0.99789363,"punctuated_word":"forwarding","sentiment":"negative","sentiment_score":-0.5462176203727722},{"word":"these","start":120.15,"end":120.310005,"confidence":0.9956365,"punctuated_word":"these","sentiment":"negative","sentiment_score":-0.5633163452148438},{"word":"things","start":120.310005,"end":120.55,"confidence":0.9996282,"punctuated_word":"things","sentiment":"negative","sentiment_score":-0.5014163851737976},{"word":"to","start":120.55,"end":120.71001,"confidence":0.99970406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.44950976967811584},{"word":"the","start":120.71001,"end":120.87,"confidence":0.9995864,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4363267421722412},{"word":"right","start":120.87,"end":121.03001,"confidence":0.99986744,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.27393466234207153},{"word":"people","start":121.03001,"end":121.350006,"confidence":0.9858954,"punctuated_word":"people.","sentiment":"negative","sentiment_score":-0.34970444440841675},{"word":"it","start":121.350006,"end":121.51,"confidence":0.9985165,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.7364122867584229},{"word":"was","start":121.51,"end":121.670006,"confidence":0.99759454,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.7539455890655518},{"word":"just","start":121.670006,"end":121.83,"confidence":0.9980392,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.7490694522857666},{"word":"such","start":121.83,"end":121.990005,"confidence":0.9975547,"punctuated_word":"such","sentiment":"negative","sentiment_score":-0.8249490857124329},{"word":"a","start":121.990005,"end":122.07001,"confidence":0.997442,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.8258826732635498},{"word":"waste","start":122.07001,"end":122.39,"confidence":0.99814546,"punctuated_word":"waste","sentiment":"negative","sentiment_score":-0.7884029746055603},{"word":"of","start":122.39,"end":122.47,"confidence":0.99774927,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.8334823250770569},{"word":"time","start":122.47,"end":122.87,"confidence":0.96661997,"punctuated_word":"time.","sentiment":"negative","sentiment_score":-0.7447755336761475},{"word":"so","start":122.87,"end":123.03001,"confidence":0.99691784,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17210423946380615},{"word":"now","start":123.03001,"end":123.270004,"confidence":0.9976647,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.11703161895275116},{"word":"they","start":123.270004,"end":123.43,"confidence":0.98753625,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.15379402041435242},{"word":"everybody","start":123.590004,"end":124.090004,"confidence":0.99459076,"punctuated_word":"everybody","sentiment":"neutral","sentiment_score":-0.13315653800964355},{"word":"gets","start":133.52501,"end":133.685,"confidence":0.97757494,"punctuated_word":"gets","sentiment":"neutral","sentiment_score":0.003692343831062317},{"word":"them","start":133.685,"end":133.925,"confidence":0.9905094,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.02225935086607933},{"word":"alright","start":133.925,"end":134.325,"confidence":0.98251665,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.033771153539419174},{"word":"no","start":134.325,"end":134.565,"confidence":0.9976369,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.010783739387989044},{"word":"worries","start":134.565,"end":135.065,"confidence":0.99599504,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.023604942485690117},{"word":"well","start":141.24,"end":141.56001,"confidence":0.95220554,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.013293439522385595},{"word":"i","start":141.56001,"end":141.72,"confidence":0.99975485,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00633569061756134},{"word":"get","start":141.72,"end":142.04001,"confidence":0.9980787,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.010299893096089365},{"word":"them","start":142.04001,"end":142.54001,"confidence":0.97823226,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.002822592854499817},{"word":"i","start":143.96,"end":144.12001,"confidence":0.9986589,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007555680349469185},{"word":"get","start":144.12001,"end":144.36,"confidence":0.99972135,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.004981525242328644},{"word":"residential","start":144.36,"end":144.86,"confidence":0.9991973,"punctuated_word":"residential","sentiment":"neutral","sentiment_score":0.004370363429188728},{"word":"ones","start":145.0,"end":145.32,"confidence":0.9854649,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.00493154302239418},{"word":"as","start":145.32,"end":145.48001,"confidence":0.9992083,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.003646787256002426},{"word":"well","start":145.48001,"end":145.8,"confidence":0.9997337,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.007782393135130405},{"word":"yeah","start":145.8,"end":146.3,"confidence":0.9942616,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010424465872347357},{"word":"i","start":146.36,"end":146.6,"confidence":0.9992398,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02967524155974388},{"word":"thought","start":146.6,"end":146.84001,"confidence":0.9996153,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.030681394040584564},{"word":"they","start":146.84001,"end":147.0,"confidence":0.9994252,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.026475505903363228},{"word":"all","start":147.0,"end":147.16,"confidence":0.9971928,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.06020167097449303},{"word":"had","start":147.16,"end":147.32,"confidence":0.99892944,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07826700061559677},{"word":"to","start":147.32,"end":147.40001,"confidence":0.9994246,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0807391032576561},{"word":"go","start":147.40001,"end":147.56001,"confidence":0.9996561,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.05864777788519859},{"word":"to","start":147.56001,"end":147.72,"confidence":0.9962924,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06518834084272385},{"word":"the","start":147.72,"end":147.8,"confidence":0.998939,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05269762873649597},{"word":"same","start":147.8,"end":148.04001,"confidence":0.99949837,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.02916210331022739},{"word":"address","start":148.04001,"end":148.36,"confidence":0.99874014,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.036946482956409454},{"word":"or","start":148.36,"end":148.44,"confidence":0.9880653,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.055778272449970245},{"word":"something","start":148.44,"end":148.76001,"confidence":0.9978796,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.08702953159809113},{"word":"because","start":148.76001,"end":149.0,"confidence":0.88549525,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07285388559103012},{"word":"i","start":149.0,"end":149.08,"confidence":0.9998753,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08153069019317627},{"word":"get","start":149.08,"end":149.24,"confidence":0.9987208,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06268095225095749},{"word":"the","start":149.24,"end":149.40001,"confidence":0.9967163,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0606297180056572},{"word":"residential","start":149.40001,"end":149.90001,"confidence":0.9997727,"punctuated_word":"residential","sentiment":"neutral","sentiment_score":-0.07093009352684021},{"word":"ones","start":149.96,"end":150.46,"confidence":0.75880224,"punctuated_word":"ones.","sentiment":"neutral","sentiment_score":-0.0641254335641861},{"word":"well","start":154.545,"end":155.025,"confidence":0.92663383,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.2064264416694641},{"word":"i","start":155.025,"end":155.185,"confidence":0.9997162,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2602386176586151},{"word":"mean","start":155.185,"end":155.685,"confidence":0.9970571,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.2689341902732849},{"word":"i","start":156.065,"end":156.305,"confidence":0.99987066,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35774362087249756},{"word":"don't","start":156.305,"end":156.705,"confidence":0.9999352,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3784610629081726},{"word":"forward","start":156.705,"end":157.185,"confidence":0.99958795,"punctuated_word":"forward","sentiment":"negative","sentiment_score":-0.3371585011482239},{"word":"those","start":157.185,"end":157.685,"confidence":0.99974376,"punctuated_word":"those","sentiment":"neutral","sentiment_score":-0.31349337100982666},{"word":"to","start":157.745,"end":158.245,"confidence":0.83203316,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3647752106189728},{"word":"residential","start":158.385,"end":158.885,"confidence":0.99954,"punctuated_word":"residential","sentiment":"negative","sentiment_score":-0.3418140709400177},{"word":"because","start":158.94499,"end":159.265,"confidence":0.87341136,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.3065570294857025},{"word":"when","start":159.265,"end":159.505,"confidence":0.9991831,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4256880581378937},{"word":"i","start":159.505,"end":159.665,"confidence":0.9967975,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3891210854053498},{"word":"back","start":159.825,"end":160.065,"confidence":0.9997576,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.3284136950969696},{"word":"when","start":160.065,"end":160.305,"confidence":0.9934862,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.35651421546936035},{"word":"i","start":160.305,"end":160.465,"confidence":0.9980574,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3695792555809021},{"word":"asked","start":160.465,"end":160.705,"confidence":0.9918742,"punctuated_word":"asked,","sentiment":"negative","sentiment_score":-0.3524402976036072},{"word":"they","start":160.705,"end":160.86499,"confidence":0.9994923,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.44693875312805176},{"word":"said","start":160.86499,"end":161.105,"confidence":0.91584957,"punctuated_word":"said,","sentiment":"negative","sentiment_score":-0.3692816495895386},{"word":"nah","start":161.105,"end":161.345,"confidence":0.7421121,"punctuated_word":"nah.","sentiment":"negative","sentiment_score":-0.47409868240356445},{"word":"they","start":161.345,"end":161.505,"confidence":0.9937894,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.5346384048461914},{"word":"don't","start":161.505,"end":161.745,"confidence":0.99988735,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.574714183807373},{"word":"want","start":161.745,"end":161.905,"confidence":0.9992355,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.574910044670105},{"word":"them","start":161.905,"end":162.385,"confidence":0.997633,"punctuated_word":"them.","sentiment":"negative","sentiment_score":-0.5206809043884277},{"word":"they","start":162.385,"end":162.545,"confidence":0.9968352,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.5895236134529114},{"word":"don't","start":162.545,"end":162.785,"confidence":0.9882688,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5841246843338013},{"word":"care","start":162.785,"end":163.105,"confidence":0.99866736,"punctuated_word":"care.","sentiment":"negative","sentiment_score":-0.512153148651123},{"word":"they","start":163.105,"end":163.265,"confidence":0.9995635,"punctuated_word":"They","sentiment":"negative","sentiment_score":-0.5201619863510132},{"word":"don't","start":163.265,"end":163.425,"confidence":0.99948967,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.5609392523765564},{"word":"take","start":163.425,"end":163.58499,"confidence":0.99976355,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.560093343257904},{"word":"any","start":163.58499,"end":163.825,"confidence":0.9998807,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.564405083656311},{"word":"notice","start":163.825,"end":164.145,"confidence":0.99955684,"punctuated_word":"notice","sentiment":"negative","sentiment_score":-0.4864976406097412},{"word":"of","start":164.145,"end":164.305,"confidence":0.9978649,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.536963701248169},{"word":"it","start":164.305,"end":164.385,"confidence":0.99540883,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4498379230499267},{"word":"anyway","start":164.385,"end":164.705,"confidence":0.9188459,"punctuated_word":"anyway","sentiment":"negative","sentiment_score":-0.5173493027687073},{"word":"when","start":164.705,"end":164.86499,"confidence":0.9890258,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.4351280629634857},{"word":"i","start":164.86499,"end":165.025,"confidence":0.9998876,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.412038654088974},{"word":"was","start":165.025,"end":165.185,"confidence":0.9999473,"punctuated_word":"was","sentiment":"negative","sentiment_score":-0.36063793301582336},{"word":"forwarding","start":165.185,"end":165.505,"confidence":0.99937147,"punctuated_word":"forwarding","sentiment":"negative","sentiment_score":-0.38834989070892334},{"word":"them","start":165.505,"end":165.825,"confidence":0.9078473,"punctuated_word":"them,","sentiment":"negative","sentiment_score":-0.37166905403137207},{"word":"so","start":165.825,"end":166.065,"confidence":0.9997737,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.3238353729248047},{"word":"i","start":166.065,"end":166.22499,"confidence":0.9998234,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3700237274169922},{"word":"stopped","start":166.22499,"end":166.53,"confidence":0.999315,"punctuated_word":"stopped","sentiment":"negative","sentiment_score":-0.3731878101825714},{"word":"forwarding","start":166.69,"end":166.85,"confidence":0.9999099,"punctuated_word":"forwarding","sentiment":"negative","sentiment_score":-0.4113953709602356},{"word":"to","start":166.85,"end":167.01,"confidence":0.9980276,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.454057514667511},{"word":"them","start":167.01,"end":167.51,"confidence":0.9997587,"punctuated_word":"them.","sentiment":"negative","sentiment_score":-0.38054823875427246},{"word":"can't","start":170.13,"end":170.45,"confidence":0.8307859,"punctuated_word":"Can't","sentiment":"neutral","sentiment_score":-0.14819562435150146},{"word":"remember","start":170.45,"end":170.77,"confidence":0.99972945,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.1557007133960724},{"word":"who","start":170.77,"end":170.93,"confidence":0.99976605,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.10385289043188096},{"word":"that","start":170.93,"end":171.01,"confidence":0.49254912,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.09413088113069534},{"word":"i","start":171.17,"end":171.25,"confidence":0.99990666,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16391868889331818},{"word":"think","start":171.25,"end":171.41,"confidence":0.99990714,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.12350717186927795},{"word":"that","start":171.41,"end":171.56999,"confidence":0.9976694,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1708325445652008},{"word":"was","start":171.56999,"end":171.73,"confidence":0.99966335,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1653112769126892},{"word":"to","start":171.73,"end":171.89,"confidence":0.99559927,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18763089179992676},{"word":"whoever","start":171.89,"end":172.37,"confidence":0.997174,"punctuated_word":"whoever","sentiment":"neutral","sentiment_score":-0.21568407118320465},{"word":"was","start":172.37,"end":172.77,"confidence":0.9988319,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.207255557179451},{"word":"doing","start":172.77,"end":173.01,"confidence":0.9998155,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.2238083928823471},{"word":"admissions","start":173.01,"end":173.49,"confidence":0.99542975,"punctuated_word":"admissions","sentiment":"neutral","sentiment_score":-0.21381759643554688},{"word":"at","start":173.49,"end":173.56999,"confidence":0.99856037,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2200579345226288},{"word":"the","start":173.56999,"end":173.73,"confidence":0.96632683,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2624424695968628},{"word":"time","start":173.73,"end":173.97,"confidence":0.99268,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.2000313103199005},{"word":"i","start":173.97,"end":174.13,"confidence":0.99699783,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31363388895988464},{"word":"i","start":174.13,"end":174.29,"confidence":0.9756506,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.33141031861305237},{"word":"can't","start":174.29,"end":174.53,"confidence":0.9994609,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.28507906198501587},{"word":"even","start":174.53,"end":174.85,"confidence":0.97669774,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.3032585680484772},{"word":"remember","start":174.85,"end":175.17,"confidence":0.9998369,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.2390860766172409},{"word":"now","start":175.17,"end":175.29001,"confidence":0.9285953,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.256417453289032},{"word":"it","start":175.29001,"end":175.41,"confidence":0.82128835,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.2405165135860443},{"word":"was","start":175.41,"end":175.57,"confidence":0.89788437,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1888405680656433},{"word":"a","start":175.57,"end":175.73,"confidence":0.9784172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2188729792833328},{"word":"while","start":175.73,"end":175.97,"confidence":0.9996697,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.20029929280281067},{"word":"ago","start":175.97,"end":176.47,"confidence":0.92459875,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.1901865303516388},{"word":"so","start":176.77,"end":177.27,"confidence":0.99851674,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.22178378701210025},{"word":"i","start":178.61,"end":178.77,"confidence":0.9204938,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.35217851400375366},{"word":"don't","start":178.77,"end":179.17,"confidence":0.99901974,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.33966657519340515},{"word":"i","start":179.17,"end":179.33,"confidence":0.999146,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3655167818069458},{"word":"don't","start":179.33,"end":179.65,"confidence":0.9999592,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3567770719528198},{"word":"forward","start":179.65,"end":180.05,"confidence":0.9995759,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.3122965097427368},{"word":"to","start":180.05,"end":180.20999,"confidence":0.9954378,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3647269308567047},{"word":"them","start":180.20999,"end":180.45,"confidence":0.9998803,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.3504948318004608},{"word":"anymore","start":180.45,"end":180.915,"confidence":0.99868774,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.3626883625984192},{"word":"mhmm","start":198.36,"end":198.86,"confidence":0.9276707,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.033521223813295364},{"word":"yep","start":202.51999,"end":203.01999,"confidence":0.9705242,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.11169837415218352},{"word":"yeah","start":207.79999,"end":208.2,"confidence":0.98918927,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08681398630142212},{"word":"we","start":208.2,"end":208.51999,"confidence":0.9994962,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.09795061498880386},{"word":"have","start":208.51999,"end":209.01999,"confidence":0.9986198,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.08127845078706741},{"word":"i've","start":210.45499,"end":210.855,"confidence":0.9613553,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.07008841633796692},{"word":"sent","start":210.855,"end":211.17499,"confidence":0.9992623,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1454157829284668},{"word":"so","start":211.33499,"end":211.655,"confidence":0.994017,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11469504982233047},{"word":"i've","start":211.655,"end":212.055,"confidence":0.99886584,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12033262848854064},{"word":"i've","start":212.055,"end":212.375,"confidence":0.9989847,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12256230413913728},{"word":"sent","start":212.375,"end":212.875,"confidence":0.9992225,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1795925796031952},{"word":"rebecca","start":212.935,"end":213.435,"confidence":0.9196071,"punctuated_word":"Rebecca","sentiment":"neutral","sentiment_score":-0.18619468808174133},{"word":"an","start":213.495,"end":213.73499,"confidence":0.9982217,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.163082093000412},{"word":"email","start":213.73499,"end":214.23499,"confidence":0.9595279,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.14272183179855347},{"word":"but","start":214.775,"end":214.935,"confidence":0.894043,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14647255837917328},{"word":"she","start":214.935,"end":215.09499,"confidence":0.99975854,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.2084107995033264},{"word":"wouldn't","start":215.09499,"end":215.33499,"confidence":0.99988556,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.28101691603660583},{"word":"have","start":215.33499,"end":215.415,"confidence":0.9986809,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2515852749347687},{"word":"got","start":215.415,"end":215.575,"confidence":0.9896941,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.30004599690437317},{"word":"it","start":215.575,"end":215.655,"confidence":0.9983924,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2035861760377884},{"word":"yet","start":215.655,"end":215.89499,"confidence":0.9933312,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.24033379554748535},{"word":"obviously","start":215.89499,"end":216.215,"confidence":0.9964794,"punctuated_word":"Obviously,","sentiment":"neutral","sentiment_score":-0.24018137156963348},{"word":"she","start":216.215,"end":216.295,"confidence":0.999691,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.2350948303937912},{"word":"doesn't","start":216.295,"end":216.61499,"confidence":0.999863,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.28117892146110535},{"word":"work","start":216.61499,"end":216.855,"confidence":0.9585643,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.29678043723106384},{"word":"fridays","start":216.855,"end":217.17499,"confidence":0.6991781,"punctuated_word":"Fridays,","sentiment":"neutral","sentiment_score":-0.26879945397377014},{"word":"or","start":217.17499,"end":217.25499,"confidence":0.98379123,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2318408191204071},{"word":"maybe","start":217.25499,"end":217.495,"confidence":0.99926525,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.27016937732696533},{"word":"it","start":217.495,"end":217.575,"confidence":0.9986442,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.26432937383651733},{"word":"was","start":217.575,"end":217.81499,"confidence":0.9986947,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2078108787536621},{"word":"yesterday","start":217.81499,"end":218.215,"confidence":0.85066575,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.22244788706302643},{"word":"i","start":218.215,"end":218.295,"confidence":0.9429723,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22991186380386353},{"word":"don't","start":218.295,"end":218.45499,"confidence":0.9965062,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2229938805103302},{"word":"know","start":218.45499,"end":218.69499,"confidence":0.99639225,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.2213614583015442},{"word":"anyway","start":218.69499,"end":218.935,"confidence":0.9983907,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.15750138461589813},{"word":"i've","start":218.935,"end":219.09499,"confidence":0.99160355,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.12661957740783691},{"word":"sent","start":219.09499,"end":219.33499,"confidence":0.99927443,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.22043980658054352},{"word":"her","start":219.33499,"end":219.415,"confidence":0.9789869,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.17346078157424927},{"word":"one","start":219.415,"end":219.915,"confidence":0.99773884,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.19772621989250183},{"word":"to","start":220.53499,"end":220.775,"confidence":0.96121216,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18192246556282043},{"word":"try","start":220.775,"end":221.015,"confidence":0.9994574,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.24193958938121796},{"word":"to","start":221.015,"end":221.09499,"confidence":0.99918,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22168131172657013},{"word":"get","start":221.09499,"end":221.33499,"confidence":0.99989676,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.23285925388336184},{"word":"a","start":221.33499,"end":221.495,"confidence":0.9993956,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.18894995748996735},{"word":"better","start":221.495,"end":221.89499,"confidence":0.9999299,"punctuated_word":"better","sentiment":"neutral","sentiment_score":-0.2047109007835388},{"word":"process","start":221.89499,"end":222.215,"confidence":0.9980761,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.12123804539442062},{"word":"in","start":222.215,"end":222.375,"confidence":0.99972767,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1654818058013916},{"word":"place","start":222.375,"end":222.69499,"confidence":0.99872184,"punctuated_word":"place.","sentiment":"neutral","sentiment_score":-0.15714776515960693},{"word":"it","start":222.69499,"end":222.775,"confidence":0.99257445,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.606743574142456},{"word":"is","start":222.775,"end":222.89499,"confidence":0.99980634,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6924864649772644},{"word":"a","start":222.89499,"end":223.015,"confidence":0.9994004,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6461885571479797},{"word":"bit","start":223.015,"end":223.25499,"confidence":0.99980134,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.6022601127624512},{"word":"confusing","start":223.25499,"end":223.75499,"confidence":0.99996173,"punctuated_word":"confusing","sentiment":"negative","sentiment_score":-0.5691043734550476},{"word":"at","start":223.81499,"end":223.89499,"confidence":0.99966466,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7159013152122498},{"word":"the","start":223.89499,"end":224.055,"confidence":0.99976045,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7046604156494141},{"word":"moment","start":224.055,"end":224.555,"confidence":0.9992289,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.16052208840847015},{"word":"whenever","start":226.59,"end":226.99,"confidence":0.97087777,"punctuated_word":"Whenever","sentiment":"neutral","sentiment_score":-0.23136410117149353},{"word":"somebody","start":226.99,"end":227.39,"confidence":0.99908817,"punctuated_word":"somebody","sentiment":"neutral","sentiment_score":-0.23359550535678864},{"word":"is","start":227.39,"end":227.55,"confidence":0.592978,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.23163461685180664},{"word":"kind","start":227.55,"end":227.70999,"confidence":0.96671563,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.32415834069252014},{"word":"of","start":227.70999,"end":228.20999,"confidence":0.9994684,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2735518515110016},{"word":"approved","start":228.91,"end":229.39,"confidence":0.9993199,"punctuated_word":"approved","sentiment":"neutral","sentiment_score":-0.2294968813657761},{"word":"or","start":229.39,"end":229.63,"confidence":0.99277776,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2576003670692444},{"word":"not","start":229.63,"end":230.13,"confidence":0.99952006,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.31906500458717346},{"word":"not","start":230.59,"end":230.83,"confidence":0.98898983,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3337404131889343},{"word":"approved","start":230.83,"end":231.31,"confidence":0.9986676,"punctuated_word":"approved","sentiment":"neutral","sentiment_score":-0.22818976640701297},{"word":"to","start":231.31,"end":231.47,"confidence":0.9998012,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22536969184875488},{"word":"be","start":231.47,"end":231.63,"confidence":0.9999335,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.26066574454307556},{"word":"used","start":231.63,"end":232.13,"confidence":0.9960891,"punctuated_word":"used,","sentiment":"neutral","sentiment_score":-0.2125575840473175},{"word":"she","start":232.19,"end":232.43,"confidence":0.9997135,"punctuated_word":"she","sentiment":"negative","sentiment_score":-0.429149329662323},{"word":"sends","start":232.43,"end":232.67,"confidence":0.9904861,"punctuated_word":"sends","sentiment":"negative","sentiment_score":-0.38864511251449585},{"word":"us","start":232.67,"end":232.83,"confidence":0.9985409,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.4011510908603668},{"word":"an","start":232.83,"end":232.98999,"confidence":0.99983716,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.34595611691474915},{"word":"email","start":232.98999,"end":233.31,"confidence":0.87155837,"punctuated_word":"email,","sentiment":"negative","sentiment_score":-0.347286194562912},{"word":"but","start":233.31,"end":233.47,"confidence":0.9998072,"punctuated_word":"but","sentiment":"negative","sentiment_score":-0.4905078113079071},{"word":"it","start":233.47,"end":233.55,"confidence":0.99974376,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6190013289451599},{"word":"gets","start":233.55,"end":233.79,"confidence":0.997827,"punctuated_word":"gets","sentiment":"negative","sentiment_score":-0.6354770064353943},{"word":"a","start":233.79,"end":233.87,"confidence":0.98303425,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6444305777549744},{"word":"bit","start":233.87,"end":234.03,"confidence":0.99960595,"punctuated_word":"bit","sentiment":"negative","sentiment_score":-0.6428764462471008},{"word":"hard","start":234.03,"end":234.19,"confidence":0.9979144,"punctuated_word":"hard","sentiment":"negative","sentiment_score":-0.6575610637664795},{"word":"for","start":234.19,"end":234.43,"confidence":0.9988109,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.7222190499305725},{"word":"everyone","start":234.43,"end":234.75,"confidence":0.9996362,"punctuated_word":"everyone","sentiment":"negative","sentiment_score":-0.6450309157371521},{"word":"to","start":234.75,"end":234.91,"confidence":0.99933916,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6901348233222961},{"word":"keep","start":234.91,"end":235.06999,"confidence":0.99951446,"punctuated_word":"keep","sentiment":"negative","sentiment_score":-0.5635371804237366},{"word":"track","start":235.06999,"end":235.31,"confidence":0.99939644,"punctuated_word":"track","sentiment":"negative","sentiment_score":-0.549295961856842},{"word":"of","start":235.31,"end":235.47,"confidence":0.99973327,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.5531392097473145},{"word":"what","start":235.47,"end":235.70999,"confidence":0.99295735,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.46304142475128174},{"word":"who","start":235.79,"end":236.03,"confidence":0.999795,"punctuated_word":"who","sentiment":"negative","sentiment_score":-0.40183788537979126},{"word":"is","start":236.03,"end":236.19,"confidence":0.95066804,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.40321195125579834},{"word":"and","start":236.19,"end":236.34999,"confidence":0.99044514,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4947477877140045},{"word":"who","start":236.34999,"end":236.59,"confidence":0.9997942,"punctuated_word":"who","sentiment":"negative","sentiment_score":-0.506467342376709},{"word":"isn't","start":236.59,"end":237.09,"confidence":0.9988692,"punctuated_word":"isn't.","sentiment":"negative","sentiment_score":-0.46714624762535095},{"word":"so","start":239.025,"end":239.525,"confidence":0.9822557,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2676241099834442},{"word":"i","start":239.745,"end":239.985,"confidence":0.9992618,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32909712195396423},{"word":"have","start":239.985,"end":240.22499,"confidence":0.9998729,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.25582823157310486},{"word":"asked","start":240.22499,"end":240.545,"confidence":0.99981195,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.3033325672149658},{"word":"her","start":240.545,"end":241.045,"confidence":0.99874794,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.2712957561016083},{"word":"to","start":241.265,"end":241.505,"confidence":0.9997987,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3113821744918823},{"word":"start","start":241.505,"end":241.985,"confidence":0.99950624,"punctuated_word":"start","sentiment":"negative","sentiment_score":-0.3558158278465271},{"word":"changing","start":241.985,"end":242.485,"confidence":0.9998596,"punctuated_word":"changing","sentiment":"neutral","sentiment_score":-0.2029716968536377},{"word":"in","start":242.705,"end":242.86499,"confidence":0.97913194,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.22132566571235657},{"word":"samway","start":242.86499,"end":243.345,"confidence":0.4524715,"punctuated_word":"Samway","sentiment":"neutral","sentiment_score":-0.2463572174310684},{"word":"to","start":243.345,"end":243.505,"confidence":0.99552876,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.25006812810897827},{"word":"put","start":243.505,"end":243.745,"confidence":0.999154,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.25022438168525696},{"word":"do","start":243.745,"end":243.985,"confidence":0.9848267,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.16440509259700775},{"word":"not","start":243.985,"end":244.145,"confidence":0.9996213,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17108604311943054},{"word":"use","start":244.145,"end":244.465,"confidence":0.99885964,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.181550532579422},{"word":"in","start":244.465,"end":244.545,"confidence":0.9988153,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.20858891308307648},{"word":"front","start":244.545,"end":244.705,"confidence":0.9997942,"punctuated_word":"front","sentiment":"neutral","sentiment_score":-0.18349656462669373},{"word":"of","start":244.705,"end":244.785,"confidence":0.99873084,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2467011511325836},{"word":"the","start":244.785,"end":244.94499,"confidence":0.99851745,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2203602194786072},{"word":"ones","start":244.94499,"end":245.185,"confidence":0.99770314,"punctuated_word":"ones","sentiment":"neutral","sentiment_score":-0.18967409431934357},{"word":"that","start":245.185,"end":245.425,"confidence":0.98678607,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14412067830562592},{"word":"aren't","start":245.425,"end":245.925,"confidence":0.99942446,"punctuated_word":"aren't","sentiment":"neutral","sentiment_score":-0.18865138292312625},{"word":"so","start":246.465,"end":246.625,"confidence":0.69277704,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.20556391775608063},{"word":"that","start":246.625,"end":246.86499,"confidence":0.9994399,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.210686057806015},{"word":"at","start":246.86499,"end":246.94499,"confidence":0.90721905,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.24468675255775452},{"word":"least","start":246.94499,"end":247.185,"confidence":0.99972624,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.2401498258113861},{"word":"we","start":247.185,"end":247.345,"confidence":0.99099344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.16509711742401123},{"word":"can","start":247.345,"end":247.58499,"confidence":0.99974483,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.1916850507259369},{"word":"see","start":247.58499,"end":247.825,"confidence":0.99772054,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.2344883978366852},{"word":"that","start":247.825,"end":248.065,"confidence":0.8487387,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.14999771118164062},{"word":"but","start":248.065,"end":248.22499,"confidence":0.99358916,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08780141919851303},{"word":"as","start":248.305,"end":248.465,"confidence":0.99964154,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07876576483249664},{"word":"well","start":248.465,"end":248.705,"confidence":0.999949,"punctuated_word":"well","sentiment":"neutral","sentiment_score":-0.05341786891222},{"word":"as","start":248.705,"end":248.86499,"confidence":0.9990907,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0807570070028305},{"word":"the","start":248.86499,"end":249.025,"confidence":0.9988998,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08373526483774185},{"word":"email","start":249.025,"end":249.525,"confidence":0.75158495,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":-0.04442911595106125},{"word":"but","start":249.745,"end":249.985,"confidence":0.9995826,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.024457484483718872},{"word":"also","start":249.985,"end":250.305,"confidence":0.9346358,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.03649047762155533},{"word":"asked","start":250.305,"end":250.545,"confidence":0.725238,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.027881667017936707},{"word":"whether","start":250.545,"end":250.785,"confidence":0.998577,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.03132367879152298},{"word":"there","start":250.785,"end":251.025,"confidence":0.99298745,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.01554282009601593},{"word":"is","start":251.025,"end":251.265,"confidence":0.9997197,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014687001705169678},{"word":"some","start":251.265,"end":251.425,"confidence":0.9999083,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.021337810903787613},{"word":"kind","start":251.425,"end":251.665,"confidence":0.99910694,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.04002411291003227},{"word":"of","start":251.665,"end":251.825,"confidence":0.9998553,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02122710645198822},{"word":"register","start":251.825,"end":252.305,"confidence":0.99904424,"punctuated_word":"register","sentiment":"neutral","sentiment_score":-0.020797494798898697},{"word":"or","start":252.305,"end":252.465,"confidence":0.9989427,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013932229951024055},{"word":"something","start":252.465,"end":252.785,"confidence":0.99989367,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.01808166690170765},{"word":"that","start":252.785,"end":252.94499,"confidence":0.9996499,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.00008512847125530243},{"word":"we","start":252.94499,"end":253.105,"confidence":0.9998418,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008170096203684807},{"word":"can","start":253.105,"end":253.265,"confidence":0.9995316,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0036416947841644287},{"word":"like","start":253.58499,"end":253.86,"confidence":0.8897823,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0018428657203912735},{"word":"that","start":253.86,"end":254.1,"confidence":0.9997044,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.004811253398656845},{"word":"she","start":254.1,"end":254.26,"confidence":0.9996288,"punctuated_word":"she","sentiment":"neutral","sentiment_score":-0.006490398198366165},{"word":"uses","start":254.26,"end":254.66,"confidence":0.99850106,"punctuated_word":"uses","sentiment":"neutral","sentiment_score":-0.01959393173456192},{"word":"that","start":254.66,"end":254.82,"confidence":0.89879805,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.021191202104091644},{"word":"we","start":254.82,"end":254.98,"confidence":0.9997347,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03542628884315491},{"word":"can","start":254.98,"end":255.22,"confidence":0.99927884,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04418141022324562},{"word":"check","start":255.22,"end":255.72,"confidence":0.9997714,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.036312803626060486},{"word":"because","start":255.78,"end":256.28,"confidence":0.655105,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07087428122758865},{"word":"it's","start":256.74,"end":256.98,"confidence":0.98921967,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.35655641555786133},{"word":"it's","start":256.98,"end":257.3,"confidence":0.9886149,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.44431060552597046},{"word":"very","start":257.3,"end":257.54,"confidence":0.9998876,"punctuated_word":"very","sentiment":"negative","sentiment_score":-0.5633577108383179},{"word":"difficult","start":257.54,"end":257.94,"confidence":0.99984217,"punctuated_word":"difficult","sentiment":"negative","sentiment_score":-0.5815232396125793},{"word":"to","start":257.94,"end":258.1,"confidence":0.99961543,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6055173277854919},{"word":"know","start":258.1,"end":258.26,"confidence":0.99982446,"punctuated_word":"know","sentiment":"negative","sentiment_score":-0.5599846243858337},{"word":"who","start":258.26,"end":258.34,"confidence":0.9996087,"punctuated_word":"who","sentiment":"negative","sentiment_score":-0.44620805978775024},{"word":"is","start":258.34,"end":258.5,"confidence":0.6979238,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4118384122848511},{"word":"and","start":258.5,"end":258.66,"confidence":0.98841023,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.4578908681869507},{"word":"who","start":258.66,"end":258.82,"confidence":0.9991271,"punctuated_word":"who","sentiment":"negative","sentiment_score":-0.5032400488853455},{"word":"isn't","start":258.82,"end":259.06,"confidence":0.9707927,"punctuated_word":"isn't.","sentiment":"negative","sentiment_score":-0.3784546852111816},{"word":"and","start":259.06,"end":259.3,"confidence":0.9993711,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.2334350049495697},{"word":"we","start":259.3,"end":259.46,"confidence":0.99968183,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.263587087392807},{"word":"still","start":259.46,"end":259.7,"confidence":0.99990594,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.245505228638649},{"word":"have","start":259.7,"end":259.78,"confidence":0.9998858,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2769167125225067},{"word":"a","start":259.78,"end":259.86,"confidence":0.9997266,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.24365729093551636},{"word":"lot","start":259.86,"end":260.02,"confidence":0.99992514,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":-0.2666622996330261},{"word":"of","start":260.02,"end":260.26,"confidence":0.9992895,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2558436095714569},{"word":"people","start":260.26,"end":260.76,"confidence":0.99973434,"punctuated_word":"people","sentiment":"neutral","sentiment_score":-0.19164028763771057},{"word":"who","start":261.38,"end":261.78,"confidence":0.99955505,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.15015962719917297},{"word":"we","start":261.78,"end":262.02,"confidence":0.99908113,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17963016033172607},{"word":"use","start":262.02,"end":262.42,"confidence":0.99671507,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.13606560230255127},{"word":"but","start":262.42,"end":262.66,"confidence":0.5387148,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1819964498281479},{"word":"haven't","start":262.66,"end":262.98,"confidence":0.99974364,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.2833753824234009},{"word":"moved","start":262.98,"end":263.22,"confidence":0.9997894,"punctuated_word":"moved","sentiment":"neutral","sentiment_score":-0.29447874426841736},{"word":"on","start":263.22,"end":263.38,"confidence":0.9695059,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.22556324303150177},{"word":"to","start":263.38,"end":263.54,"confidence":0.99949205,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2740890085697174},{"word":"a","start":263.54,"end":263.62,"confidence":0.94530714,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25159287452697754},{"word":"support","start":263.62,"end":264.02,"confidence":0.9787965,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.2536386251449585},{"word":"at","start":264.02,"end":264.1,"confidence":0.99532926,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2224116325378418},{"word":"home","start":264.1,"end":264.34,"confidence":0.9976755,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.19865934550762177},{"word":"agreement","start":264.34,"end":264.84,"confidence":0.99951446,"punctuated_word":"agreement","sentiment":"neutral","sentiment_score":-0.2228075414896011},{"word":"yet","start":264.9,"end":265.4,"confidence":0.9714205,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":-0.27354687452316284},{"word":"which","start":266.58,"end":267.075,"confidence":0.76952,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.2779775559902191},{"word":"i","start":268.035,"end":268.27502,"confidence":0.9997009,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32517555356025696},{"word":"don't","start":268.27502,"end":268.755,"confidence":0.9992666,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.30909138917922974},{"word":"actually","start":268.755,"end":269.075,"confidence":0.99715084,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.29197564721107483},{"word":"think","start":269.075,"end":269.475,"confidence":0.9942536,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.3592621982097626},{"word":"is","start":269.475,"end":269.635,"confidence":0.6829192,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2992185652256012},{"word":"okay","start":269.635,"end":270.035,"confidence":0.79308593,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":-0.24256077408790588},{"word":"but","start":270.035,"end":270.195,"confidence":0.9991665,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21990832686424255},{"word":"i","start":270.195,"end":270.355,"confidence":0.9343146,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21174296736717224},{"word":"guess","start":270.355,"end":270.515,"confidence":0.99989355,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.1770748645067215},{"word":"it","start":270.515,"end":270.67502,"confidence":0.9915331,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1972993165254593},{"word":"is","start":270.67502,"end":270.915,"confidence":0.99977404,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1958269327878952},{"word":"because","start":270.915,"end":271.075,"confidence":0.86556417,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12161611020565032},{"word":"this","start":271.075,"end":271.23502,"confidence":0.99343455,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.16390568017959595},{"word":"is","start":271.23502,"end":271.39502,"confidence":0.99788934,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1342952996492386},{"word":"under","start":271.39502,"end":271.635,"confidence":0.9996202,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.12651388347148895},{"word":"tracy","start":271.635,"end":271.95502,"confidence":0.84623516,"punctuated_word":"Tracy,","sentiment":"neutral","sentiment_score":-0.15586891770362854},{"word":"and","start":271.95502,"end":272.11502,"confidence":0.9997731,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1305372714996338},{"word":"i'm","start":272.11502,"end":272.195,"confidence":0.9999328,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10337412357330322},{"word":"sure","start":272.195,"end":272.435,"confidence":0.99983597,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.08749653398990631},{"word":"tracy's","start":272.435,"end":272.915,"confidence":0.8620844,"punctuated_word":"Tracy's","sentiment":"neutral","sentiment_score":-0.14123854041099548},{"word":"made","start":272.915,"end":273.075,"confidence":0.99840134,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.15576347708702087},{"word":"sure","start":273.075,"end":273.23502,"confidence":0.99970466,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.15449866652488708},{"word":"that","start":273.23502,"end":273.39502,"confidence":0.9995616,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15242356061935425},{"word":"it","start":273.39502,"end":273.55502,"confidence":0.99877506,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.14188088476657867},{"word":"is","start":273.55502,"end":274.05502,"confidence":0.99852955,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":-0.15163582563400269},{"word":"well","start":278.195,"end":278.695,"confidence":0.9749788,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.2811344861984253},{"word":"i","start":278.83502,"end":279.075,"confidence":0.99965286,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4090852439403534},{"word":"agree","start":279.075,"end":279.31,"confidence":0.9936553,"punctuated_word":"agree.","sentiment":"neutral","sentiment_score":-0.2851431965827942},{"word":"i","start":279.31,"end":279.545,"confidence":0.9922197,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2652588188648224},{"word":"i","start":279.545,"end":279.795,"confidence":0.54285,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2670632004737854},{"word":"don't","start":279.795,"end":280.11502,"confidence":0.99878407,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.24501857161521912},{"word":"but","start":281.56998,"end":281.88998,"confidence":0.94846654,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.22575265169143677},{"word":"they","start":281.88998,"end":282.13,"confidence":0.99544984,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.3402579724788666},{"word":"don't","start":282.13,"end":282.53,"confidence":0.9997314,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.31544819474220276},{"word":"send","start":282.53,"end":282.77,"confidence":0.9982634,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.3185858428478241},{"word":"them","start":282.77,"end":283.00998,"confidence":0.9980964,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.3224661350250244},{"word":"a","start":283.00998,"end":283.25,"confidence":0.99273175,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2929358184337616},{"word":"a","start":283.25,"end":283.65,"confidence":0.5082147,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.29275262355804443},{"word":"renewal","start":283.65,"end":284.15,"confidence":0.9818578,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":-0.23427779972553253},{"word":"one","start":284.21,"end":284.44998,"confidence":0.9888787,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.28182220458984375},{"word":"until","start":284.44998,"end":284.77,"confidence":0.99912125,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.30188900232315063},{"word":"it","start":284.77,"end":284.93,"confidence":0.9998234,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.30703669786453247},{"word":"comes","start":284.93,"end":285.25,"confidence":0.9998815,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.30904221534729004},{"word":"up","start":285.25,"end":285.49,"confidence":0.99826044,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.26354357600212097},{"word":"for","start":285.49,"end":285.65,"confidence":0.9993173,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.31031012535095215},{"word":"renewal","start":285.65,"end":286.15,"confidence":0.8690979,"punctuated_word":"renewal.","sentiment":"neutral","sentiment_score":-0.3112170100212097},{"word":"like","start":286.69,"end":286.84998,"confidence":0.8305409,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.29298150539398193},{"word":"they","start":286.84998,"end":287.00998,"confidence":0.99390936,"punctuated_word":"they","sentiment":"negative","sentiment_score":-0.3849160373210907},{"word":"don't","start":287.00998,"end":287.16998,"confidence":0.99898803,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.3171985149383545},{"word":"send","start":287.16998,"end":287.41,"confidence":0.9977858,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.33319681882858276},{"word":"them","start":287.41,"end":287.56998,"confidence":0.99276537,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.3537755012512207},{"word":"a","start":287.56998,"end":287.65,"confidence":0.99391454,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3275604844093323},{"word":"support","start":287.65,"end":288.05,"confidence":0.9918806,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.27670422196388245},{"word":"at","start":288.05,"end":288.13,"confidence":0.9888657,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.28652989864349365},{"word":"home","start":288.13,"end":288.28998,"confidence":0.9982332,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.21484598517417908},{"word":"one","start":288.28998,"end":288.44998,"confidence":0.99232894,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.2666415572166443},{"word":"until","start":288.44998,"end":288.84998,"confidence":0.99869245,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.26551270484924316},{"word":"their","start":288.84998,"end":289.09,"confidence":0.9921558,"punctuated_word":"their","sentiment":"negative","sentiment_score":-0.3794730603694916},{"word":"contract","start":289.09,"end":289.49,"confidence":0.9994679,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.3122393488883972},{"word":"comes","start":289.49,"end":289.72998,"confidence":0.9997534,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.33020302653312683},{"word":"up","start":289.72998,"end":289.88998,"confidence":0.9990687,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.27525946497917175},{"word":"for","start":289.88998,"end":290.05,"confidence":0.9993362,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.3477526307106018},{"word":"renewal","start":290.05,"end":290.44998,"confidence":0.94916373,"punctuated_word":"renewal.","sentiment":"neutral","sentiment_score":-0.3238872289657593},{"word":"so","start":290.44998,"end":290.61,"confidence":0.9996896,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2606382966041565},{"word":"it's","start":290.61,"end":290.77,"confidence":0.99835086,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.25899118185043335},{"word":"happening","start":290.77,"end":291.16998,"confidence":0.99397945,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.25952696800231934},{"word":"in","start":291.16998,"end":291.25,"confidence":0.99616516,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.22139044106006625},{"word":"dribs","start":291.25,"end":291.56998,"confidence":0.9948045,"punctuated_word":"dribs","sentiment":"neutral","sentiment_score":-0.2604331970214844},{"word":"and","start":291.56998,"end":291.72998,"confidence":0.9994778,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.292364239692688},{"word":"drabs","start":291.72998,"end":292.22998,"confidence":0.927131,"punctuated_word":"drabs.","sentiment":"neutral","sentiment_score":-0.24910596013069153},{"word":"and","start":292.53,"end":292.77,"confidence":0.99734604,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.08333948999643326},{"word":"so","start":292.77,"end":293.09,"confidence":0.99501085,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.049249328672885895},{"word":"when","start":293.09,"end":293.33,"confidence":0.99296594,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.07060488313436508},{"word":"one","start":293.33,"end":293.49,"confidence":0.9949077,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.11709070205688477},{"word":"will","start":293.49,"end":293.72998,"confidence":0.99903667,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0969751998782158},{"word":"come","start":293.72998,"end":293.88998,"confidence":0.999705,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.09648394584655762},{"word":"up","start":293.88998,"end":294.13,"confidence":0.9980019,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.07625940442085266},{"word":"next","start":294.13,"end":294.44998,"confidence":0.9827586,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.07662896811962128},{"word":"month","start":294.44998,"end":294.94998,"confidence":0.9491471,"punctuated_word":"month?","sentiment":"neutral","sentiment_score":-0.0891956239938736},{"word":"no","start":299.185,"end":299.505,"confidence":0.9978509,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1578879356384277},{"word":"they","start":299.505,"end":299.825,"confidence":0.9946937,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.16640333831310272},{"word":"no","start":299.985,"end":300.305,"confidence":0.99565667,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.18642130494117737},{"word":"because","start":300.305,"end":300.705,"confidence":0.9989814,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.16881398856639862},{"word":"they're","start":300.705,"end":300.945,"confidence":0.74585235,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2028169482946396},{"word":"still","start":300.945,"end":301.445,"confidence":0.9988267,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.22253727912902832},{"word":"they","start":301.825,"end":301.945,"confidence":0.89325815,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.20598869025707245},{"word":"they're","start":302.065,"end":302.305,"confidence":0.96724606,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.1999942511320114},{"word":"still","start":302.305,"end":302.465,"confidence":0.9990459,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.21259015798568728},{"word":"like","start":302.54498,"end":302.785,"confidence":0.99713516,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.15958678722381592},{"word":"rebecca","start":302.785,"end":303.185,"confidence":0.98828936,"punctuated_word":"Rebecca","sentiment":"neutral","sentiment_score":-0.13048918545246124},{"word":"will","start":303.185,"end":303.425,"confidence":0.99756134,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1934858113527298},{"word":"send","start":303.425,"end":303.585,"confidence":0.9996165,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.18807363510131836},{"word":"me","start":303.585,"end":303.825,"confidence":0.9997279,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1392640620470047},{"word":"them","start":303.825,"end":303.985,"confidence":0.99956805,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.12473475933074953},{"word":"now","start":303.985,"end":304.485,"confidence":0.9359921,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.16023235023021698},{"word":"and","start":304.54498,"end":304.705,"confidence":0.99964154,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11242251843214036},{"word":"she'll","start":304.705,"end":304.945,"confidence":0.9888805,"punctuated_word":"she'll","sentiment":"neutral","sentiment_score":-0.13408929109573364},{"word":"say","start":304.945,"end":305.26498,"confidence":0.99892247,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.0863225907087326},{"word":"someone","start":305.26498,"end":305.505,"confidence":0.5819225,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.1196681335568428},{"word":"or","start":305.505,"end":305.665,"confidence":0.70854974,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1446615904569626},{"word":"other","start":305.665,"end":305.905,"confidence":0.46988848,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.1436268836259842},{"word":"is","start":305.905,"end":306.065,"confidence":0.98840964,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09836617857217787},{"word":"up","start":306.065,"end":306.145,"confidence":0.97740036,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.09208480268716812},{"word":"for","start":306.145,"end":306.385,"confidence":0.99927086,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1381455957889557},{"word":"renewal","start":306.385,"end":306.785,"confidence":0.8901292,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":-0.13737566769123075},{"word":"now","start":306.785,"end":307.025,"confidence":0.92889166,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.20097965002059937},{"word":"do","start":307.025,"end":307.185,"confidence":0.9997222,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.1392003744840622},{"word":"you","start":307.185,"end":307.345,"confidence":0.9995937,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12022286653518675},{"word":"want","start":307.345,"end":307.505,"confidence":0.999874,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.1016778200864792},{"word":"to","start":307.505,"end":307.745,"confidence":0.9998342,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1150261014699936},{"word":"renew","start":307.745,"end":308.245,"confidence":0.9905808,"punctuated_word":"renew?","sentiment":"neutral","sentiment_score":-0.10429005324840546},{"word":"and","start":308.44998,"end":308.61,"confidence":0.9990476,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0967724621295929},{"word":"then","start":308.61,"end":308.77,"confidence":0.99957997,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0873313695192337},{"word":"i'll","start":308.77,"end":309.01,"confidence":0.998947,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09064849466085434},{"word":"say","start":309.01,"end":309.33,"confidence":0.99937797,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.06081300228834152},{"word":"yes","start":309.33,"end":309.57,"confidence":0.9694635,"punctuated_word":"yes","sentiment":"neutral","sentiment_score":-0.028723612427711487},{"word":"or","start":309.57,"end":309.72998,"confidence":0.99886394,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07735367119312286},{"word":"no","start":309.72998,"end":310.05,"confidence":0.8972893,"punctuated_word":"no,","sentiment":"neutral","sentiment_score":-0.128983736038208},{"word":"and","start":310.05,"end":310.21,"confidence":0.9996847,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10236189514398576},{"word":"then","start":310.21,"end":310.44998,"confidence":0.99983096,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.08040279150009155},{"word":"she'll","start":310.44998,"end":310.69,"confidence":0.99758995,"punctuated_word":"she'll","sentiment":"neutral","sentiment_score":-0.1115255355834961},{"word":"send","start":310.69,"end":310.93,"confidence":0.99934715,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.16808195412158966},{"word":"them","start":310.93,"end":311.16998,"confidence":0.99545324,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1090889647603035},{"word":"the","start":311.16998,"end":311.33,"confidence":0.9921658,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10439980030059814},{"word":"support","start":311.33,"end":311.65,"confidence":0.97541624,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.1049886867403984},{"word":"at","start":311.65,"end":311.72998,"confidence":0.98775256,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13984110951423645},{"word":"home","start":311.72998,"end":312.22998,"confidence":0.99853086,"punctuated_word":"home","sentiment":"neutral","sentiment_score":-0.09939037263393402},{"word":"agreement","start":312.61,"end":313.09,"confidence":0.9961612,"punctuated_word":"agreement.","sentiment":"neutral","sentiment_score":-0.11661165207624435},{"word":"that's","start":313.09,"end":313.33,"confidence":0.99979216,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.16171982884407043},{"word":"what's","start":313.33,"end":313.57,"confidence":0.99485743,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.17875997722148895},{"word":"happening","start":313.57,"end":314.07,"confidence":0.91882324,"punctuated_word":"happening.","sentiment":"neutral","sentiment_score":-0.1582876741886139},{"word":"like","start":314.21,"end":314.44998,"confidence":0.9769496,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.10483004152774812},{"word":"as","start":314.44998,"end":314.61,"confidence":0.98874307,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10345100611448288},{"word":"an","start":314.61,"end":314.77,"confidence":0.9996075,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07471591234207153},{"word":"ongoing","start":314.77,"end":315.27,"confidence":0.9990006,"punctuated_word":"ongoing","sentiment":"neutral","sentiment_score":-0.07509541511535645},{"word":"thing","start":315.33,"end":315.81,"confidence":0.8586639,"punctuated_word":"thing,","sentiment":"neutral","sentiment_score":-0.06338852643966675},{"word":"every","start":315.81,"end":316.21,"confidence":0.9996816,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.06596409529447556},{"word":"week","start":316.21,"end":316.44998,"confidence":0.99986374,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.059543173760175705},{"word":"or","start":316.44998,"end":316.61,"confidence":0.9996407,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.054298825562000275},{"word":"two","start":316.61,"end":316.93,"confidence":0.98009396,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":-0.08025150001049042},{"word":"i","start":316.93,"end":317.09,"confidence":0.99988604,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10718332976102828},{"word":"would","start":317.09,"end":317.25,"confidence":0.9998517,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.11552819609642027},{"word":"get","start":317.25,"end":317.49,"confidence":0.9998851,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1112501472234726},{"word":"another","start":317.49,"end":317.72998,"confidence":0.9999342,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.08775442838668823},{"word":"one","start":317.72998,"end":317.97,"confidence":0.999775,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08082599937915802},{"word":"that's","start":317.97,"end":318.21,"confidence":0.9992672,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.08921884745359421},{"word":"coming","start":318.21,"end":318.44998,"confidence":0.9999281,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.11299756169319151},{"word":"up","start":318.44998,"end":318.61,"confidence":0.9929357,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.08301575481891632},{"word":"for","start":318.61,"end":318.77,"confidence":0.9978509,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11996249109506608},{"word":"renewal","start":318.77,"end":319.27,"confidence":0.9814558,"punctuated_word":"renewal","sentiment":"neutral","sentiment_score":-0.09859056025743484},{"word":"or","start":319.41,"end":319.65,"confidence":0.31885228,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09370531141757964},{"word":"every","start":319.65,"end":319.88998,"confidence":0.94976217,"punctuated_word":"every","sentiment":"neutral","sentiment_score":-0.08865085244178772},{"word":"week","start":319.88998,"end":320.05,"confidence":0.7273598,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.081923708319664},{"word":"i'd","start":320.05,"end":320.21,"confidence":0.9965784,"punctuated_word":"I'd","sentiment":"neutral","sentiment_score":-0.08281657099723816},{"word":"say","start":320.21,"end":320.44998,"confidence":0.9567786,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.05662216246128082},{"word":"there'd","start":320.44998,"end":320.69,"confidence":0.875515,"punctuated_word":"there'd","sentiment":"neutral","sentiment_score":-0.09254472702741624},{"word":"be","start":320.69,"end":320.85,"confidence":0.99903655,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10532936453819276},{"word":"at","start":320.85,"end":320.93,"confidence":0.99816906,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1048496514558792},{"word":"least","start":320.93,"end":321.16998,"confidence":0.99941325,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.09381210803985596},{"word":"one","start":321.16998,"end":321.66998,"confidence":0.9986652,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.061352841556072235},{"word":"this","start":323.22498,"end":323.54498,"confidence":0.9796611,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.040759533643722534},{"word":"is","start":323.54498,"end":323.625,"confidence":0.99977726,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02168060839176178},{"word":"what","start":323.625,"end":323.865,"confidence":0.9998411,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03379320353269577},{"word":"the","start":323.865,"end":324.025,"confidence":0.99959606,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.024899818003177643},{"word":"process","start":324.025,"end":324.425,"confidence":0.9968458,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.012797705829143524},{"word":"is","start":324.425,"end":324.66498,"confidence":0.99877256,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01052386313676834},{"word":"that","start":324.66498,"end":324.82498,"confidence":0.98756474,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02185562252998352},{"word":"they're","start":324.82498,"end":324.985,"confidence":0.99972713,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.09375400841236116},{"word":"doing","start":324.985,"end":325.22498,"confidence":0.99734354,"punctuated_word":"doing.","sentiment":"neutral","sentiment_score":-0.07580070942640305},{"word":"they're","start":325.22498,"end":325.38498,"confidence":0.99966025,"punctuated_word":"They're","sentiment":"neutral","sentiment_score":-0.09595221281051636},{"word":"doing","start":325.38498,"end":325.625,"confidence":0.99995315,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.10359904170036316},{"word":"it","start":325.625,"end":326.125,"confidence":0.99881434,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.10178236663341522},{"word":"as","start":326.585,"end":326.905,"confidence":0.9972619,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10516208410263062},{"word":"as","start":326.905,"end":327.145,"confidence":0.9977198,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0674171894788742},{"word":"they","start":327.145,"end":327.305,"confidence":0.99926454,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.14426051080226898},{"word":"come","start":327.305,"end":327.54498,"confidence":0.99991834,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.09815394878387453},{"word":"up","start":327.54498,"end":327.705,"confidence":0.9937943,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.06830909103155136},{"word":"for","start":327.705,"end":327.865,"confidence":0.99963176,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09716178476810455},{"word":"renewal","start":327.865,"end":328.365,"confidence":0.8485416,"punctuated_word":"renewal.","sentiment":"neutral","sentiment_score":-0.08149825036525726},{"word":"and","start":328.66498,"end":328.985,"confidence":0.99748564,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1732529103755951},{"word":"i","start":328.985,"end":329.305,"confidence":0.99438995,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3607434630393982},{"word":"don't","start":329.305,"end":329.465,"confidence":0.77628696,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2918987274169922},{"word":"actually","start":329.465,"end":329.78497,"confidence":0.99264514,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.259991317987442},{"word":"i","start":329.865,"end":329.94498,"confidence":0.99993205,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3070085942745209},{"word":"think","start":329.94498,"end":330.185,"confidence":0.9995633,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.29656684398651123},{"word":"they","start":330.185,"end":330.34497,"confidence":0.9972199,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.3045845925807953},{"word":"all","start":330.34497,"end":330.50497,"confidence":0.9996376,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2631738483905792},{"word":"needed","start":330.50497,"end":330.82498,"confidence":0.99731004,"punctuated_word":"needed","sentiment":"negative","sentiment_score":-0.3486901819705963},{"word":"to","start":330.82498,"end":330.905,"confidence":0.99951756,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.34046176075935364},{"word":"be","start":330.905,"end":330.985,"confidence":0.9998673,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.3144870400428772},{"word":"in","start":330.985,"end":331.145,"confidence":0.9986753,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2345089614391327},{"word":"place","start":331.145,"end":331.38498,"confidence":0.9988423,"punctuated_word":"place","sentiment":"neutral","sentiment_score":-0.254130482673645},{"word":"by","start":331.38498,"end":331.54498,"confidence":0.9995117,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.3120238780975342},{"word":"the","start":331.54498,"end":331.705,"confidence":0.99942243,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1894446462392807},{"word":"november","start":331.705,"end":332.185,"confidence":0.99436074,"punctuated_word":"November","sentiment":"neutral","sentiment_score":-0.1355990469455719},{"word":"1","start":332.185,"end":332.66498,"confidence":0.99436074,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.1934671700000763},{"word":"i","start":332.66498,"end":332.745,"confidence":0.9998264,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3955039381980896},{"word":"don't","start":332.745,"end":332.985,"confidence":0.99994105,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.36698031425476074},{"word":"think","start":332.985,"end":333.22498,"confidence":0.9998572,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.412425696849823},{"word":"this","start":333.22498,"end":333.465,"confidence":0.9996507,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4360417425632477},{"word":"is","start":333.465,"end":333.965,"confidence":0.9995975,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.40859586000442505},{"word":"okay","start":334.82498,"end":335.32498,"confidence":0.88489723,"punctuated_word":"okay.","sentiment":"negative","sentiment_score":-0.34768325090408325},{"word":"but","start":335.38498,"end":335.705,"confidence":0.99075526,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2066824436187744},{"word":"i've","start":335.705,"end":336.06,"confidence":0.71694833,"punctuated_word":"I've,","sentiment":"neutral","sentiment_score":-0.15686917304992676},{"word":"as","start":336.13998,"end":336.38,"confidence":0.9989485,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.09739400446414948},{"word":"i","start":336.38,"end":336.54,"confidence":0.99946743,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10479290783405304},{"word":"said","start":336.54,"end":336.7,"confidence":0.99722874,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.08902853727340698},{"word":"it's","start":336.7,"end":337.02,"confidence":0.9993222,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.12396713346242905},{"word":"under","start":337.02,"end":337.34,"confidence":0.99958867,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.04975235462188721},{"word":"tracy","start":337.34,"end":337.66,"confidence":0.9385431,"punctuated_word":"Tracy,","sentiment":"neutral","sentiment_score":-0.11007526516914368},{"word":"and","start":337.66,"end":337.74,"confidence":0.99846715,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09138458967208862},{"word":"i","start":337.74,"end":337.9,"confidence":0.99944144,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13470083475112915},{"word":"imagine","start":337.9,"end":338.22,"confidence":0.99658066,"punctuated_word":"imagine","sentiment":"neutral","sentiment_score":-0.18393689393997192},{"word":"tracy","start":338.22,"end":338.7,"confidence":0.99966145,"punctuated_word":"Tracy","sentiment":"neutral","sentiment_score":-0.14466270804405212},{"word":"would","start":338.7,"end":338.86,"confidence":0.9994837,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.1249801516532898},{"word":"have","start":338.86,"end":339.36,"confidence":0.6779014,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10298740863800047},{"word":"checked","start":339.74,"end":340.13998,"confidence":0.982133,"punctuated_word":"checked","sentiment":"neutral","sentiment_score":-0.21119153499603271},{"word":"that","start":340.13998,"end":340.3,"confidence":0.99769574,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2361840307712555},{"word":"that","start":340.3,"end":340.46,"confidence":0.9914077,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2093321830034256},{"word":"is","start":340.46,"end":340.7,"confidence":0.9994367,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1630091667175293},{"word":"okay","start":340.7,"end":341.2,"confidence":0.99885607,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.18478944897651672},{"word":"i","start":341.26,"end":341.41998,"confidence":0.9991352,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2767065763473511},{"word":"don't","start":341.41998,"end":341.58,"confidence":0.9999288,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.25300273299217224},{"word":"know","start":341.58,"end":342.08,"confidence":0.9995717,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.189624547958374},{"word":"okay","start":346.54,"end":346.94,"confidence":0.96661544,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02069124206900597},{"word":"yeah","start":346.94,"end":347.18,"confidence":0.8281447,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.028656180948019028},{"word":"no","start":347.18,"end":347.41998,"confidence":0.99960035,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.02937127649784088},{"word":"worries","start":347.41998,"end":347.91998,"confidence":0.9998326,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.004123330116271973},{"word":"alright","start":348.13998,"end":348.62,"confidence":0.979808,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.14677593111991882},{"word":"bye","start":348.62,"end":349.12,"confidence":0.9971633,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.13185465335845947}],"paragraphs":{"transcript":"\nHi, Mike. How are you? Mhmm. Yeah. So that I was wondering why you got that because they normally come to me.\n\nYeah. They come like you get thousands you get thousands of them. Like, they come you get many a day. They're well, you get one every time somebody new gets picked up. Somebody gets a change in level.\n\nSomebody gets I don't know. Like, every time the ACSI is it still ACSI? Whatever it is anyway, gets, like, reassessed or reapproved or whatever happens over there. I I don't take much notice of those ones, but yeah. Nobody wants them.\n\nSo I have them on a yeah. So I have yeah. Yeah. You can't split it out like that. So I have it set on an auto forward now to go to the case managers and RAC, everyone that I get, because otherwise, I was having to spend that much time forwarding these things to the right people.\n\nIt was just such a waste of time. So now they everybody gets them. Alright. No worries. Well, I get them.\n\nI get residential ones as well. Yeah. I thought they all had to go to the same address or something because I get the residential ones. Well, I mean, I don't forward those to residential because when I back when I asked, they said, nah. They don't want them.\n\nThey don't care. They don't take any notice of it anyway when I was forwarding them, so I stopped forwarding to them. Can't remember who that I think that was to whoever was doing admissions at the time. I I can't even remember now. It was a while ago.\n\nSo I don't I don't forward to them anymore. Mhmm. Yep. Yeah. We have.\n\nI've sent so I've I've sent Rebecca an email, but she wouldn't have got it yet. Obviously, she doesn't work Fridays, or maybe it was yesterday. I don't know. Anyway, I've sent her one to try to get a better process in place. It is a bit confusing at the moment.\n\nWhenever somebody is kind of approved or not not approved to be used, she sends us an email, but it gets a bit hard for everyone to keep track of what who is and who isn't. So I have asked her to start changing in Samway to put do not use in front of the ones that aren't so that at least we can see that, but as well as the email, but also asked whether there is some kind of register or something that we can like, that she uses that we can check because it's it's very difficult to know who is and who isn't. And we still have a lot of people who we use but haven't moved on to a support at home agreement yet, which I don't actually think is okay, but I guess it is because this is under Tracy, and I'm sure Tracy's made sure that it is. Well, I agree. I I don't but they don't send them a a renewal one until it comes up for renewal.\n\nLike, they don't send them a support at home one until their contract comes up for renewal. So it's happening in dribs and drabs. And so when one will come up next month? No. They no.\n\nBecause they're still they they're still like, Rebecca will send me them now, and she'll say someone or other is up for renewal now. Do you want to renew? And then I'll say yes or no, and then she'll send them the support at home agreement. That's what's happening. Like, as an ongoing thing, every week or two, I would get another one that's coming up for renewal or every week.\n\nI'd say there'd be at least one. This is what the process is that they're doing. They're doing it as as they come up for renewal. And I don't actually I think they all needed to be in place by the November 1. I don't think this is okay.\n\nBut I've, as I said, it's under Tracy, and I imagine Tracy would have checked that that is okay. I don't know. Okay. Yeah. No worries.\n\nAlright. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.71999997,"end":1.36,"sentiment":"neutral","sentiment_score":0.22144274413585663},{"text":"How are you?","start":1.36,"end":2.1,"sentiment":"neutral","sentiment_score":0.28775664667288464},{"text":"Mhmm.","start":18.555,"end":19.055,"sentiment":"neutral","sentiment_score":-0.05256490409374237},{"text":"Yeah.","start":34.71,"end":35.11,"sentiment":"neutral","sentiment_score":-0.04586741328239441},{"text":"So that I was wondering why you got that because they normally come to me.","start":35.11,"end":38.89,"sentiment":"neutral","sentiment_score":-0.18217694262663522}],"sentiment":"neutral","sentiment_score":-0.06931504674933174,"num_words":22,"start":0.71999997,"end":38.89},{"sentences":[{"text":"Yeah.","start":42.435,"end":42.595,"sentiment":"neutral","sentiment_score":-0.025197044014930725},{"text":"They come like you get thousands you get thousands of them.","start":42.595,"end":45.635002,"sentiment":"neutral","sentiment_score":-0.06828948144208301},{"text":"Like, they come you get many a day.","start":45.635002,"end":47.895,"sentiment":"neutral","sentiment_score":-0.049138438887894154},{"text":"They're well, you get one every time somebody new gets picked up.","start":50.835,"end":54.275,"sentiment":"neutral","sentiment_score":-0.09011134629448254},{"text":"Somebody gets a change in level.","start":54.275,"end":57.26,"sentiment":"neutral","sentiment_score":-0.176288569966952}],"sentiment":"neutral","sentiment_score":-0.08706727437674999,"num_words":38,"start":42.435,"end":57.26},{"sentences":[{"text":"Somebody gets I don't know.","start":57.26,"end":59.179996,"sentiment":"neutral","sentiment_score":-0.17182539403438568},{"text":"Like, every time the ACSI is it still ACSI?","start":59.179996,"end":63.1,"sentiment":"neutral","sentiment_score":-0.09123204069005118},{"text":"Whatever it is anyway, gets, like, reassessed or reapproved or whatever happens over there.","start":63.1,"end":68.86,"sentiment":"neutral","sentiment_score":-0.1180981206042426},{"text":"I I don't take much notice of those ones, but yeah.","start":68.86,"end":78.895,"sentiment":"neutral","sentiment_score":-0.22572050175883554},{"text":"Nobody wants them.","start":79.034996,"end":83.534996,"sentiment":"neutral","sentiment_score":-0.2440606951713562}],"sentiment":"neutral","sentiment_score":-0.15592134832626298,"num_words":42,"start":57.26,"end":83.534996},{"sentences":[{"text":"So I have them on a yeah.","start":83.595,"end":94.81,"sentiment":"neutral","sentiment_score":-0.0761074713830437},{"text":"So I have yeah.","start":94.81,"end":106.385,"sentiment":"neutral","sentiment_score":-0.14001055620610714},{"text":"Yeah.","start":106.385,"end":106.705,"sentiment":"neutral","sentiment_score":-0.059115201234817505},{"text":"You can't split it out like that.","start":106.705,"end":108.625,"sentiment":"neutral","sentiment_score":-0.19935423667941773},{"text":"So I have it set on an auto forward now to go to the case managers and RAC, everyone that I get, because otherwise, I was having to spend that much time forwarding these things to the right people.","start":108.625,"end":121.350006,"sentiment":"neutral","sentiment_score":-0.2255305087623688}],"sentiment":"neutral","sentiment_score":-0.19557033145222172,"num_words":58,"start":83.595,"end":121.350006},{"sentences":[{"text":"It was just such a waste of time.","start":121.350006,"end":122.87,"sentiment":"negative","sentiment_score":-0.7821149900555611},{"text":"So now they everybody gets them.","start":122.87,"end":133.925,"sentiment":"neutral","sentiment_score":-0.09168912035723527},{"text":"Alright.","start":133.925,"end":134.325,"sentiment":"neutral","sentiment_score":0.033771153539419174},{"text":"No worries.","start":134.325,"end":135.065,"sentiment":"neutral","sentiment_score":-0.006410601548850536},{"text":"Well, I get them.","start":141.24,"end":142.54001,"sentiment":"neutral","sentiment_score":-0.005020058713853359}],"sentiment":"neutral","sentiment_score":-0.32410404414293315,"num_words":21,"start":121.350006,"end":142.54001},{"sentences":[{"text":"I get residential ones as well.","start":143.96,"end":145.8,"sentiment":"neutral","sentiment_score":-0.004087927596022685},{"text":"Yeah.","start":145.8,"end":146.3,"sentiment":"neutral","sentiment_score":-0.010424465872347357},{"text":"I thought they all had to go to the same address or something because I get the residential ones.","start":146.36,"end":150.46,"sentiment":"neutral","sentiment_score":-0.058117938276968505},{"text":"Well, I mean, I don't forward those to residential because when I back when I asked, they said, nah.","start":154.545,"end":161.345,"sentiment":"negative","sentiment_score":-0.3498777794210534},{"text":"They don't want them.","start":161.345,"end":162.385,"sentiment":"negative","sentiment_score":-0.5512358844280243}],"sentiment":"neutral","sentiment_score":-0.2039145756208775,"num_words":49,"start":143.96,"end":162.385},{"sentences":[{"text":"They don't care.","start":162.385,"end":163.105,"sentiment":"negative","sentiment_score":-0.5619338154792786},{"text":"They don't take any notice of it anyway when I was forwarding them, so I stopped forwarding to them.","start":163.105,"end":167.51,"sentiment":"negative","sentiment_score":-0.4461642033175418},{"text":"Can't remember who that I think that was to whoever was doing admissions at the time.","start":170.13,"end":173.97,"sentiment":"neutral","sentiment_score":-0.17851112596690655},{"text":"I I can't even remember now.","start":173.97,"end":175.29001,"sentiment":"neutral","sentiment_score":-0.28814756125211716},{"text":"It was a while ago.","start":175.29001,"end":176.47,"sentiment":"neutral","sentiment_score":-0.20774317681789398}],"sentiment":"neutral","sentiment_score":-0.3221775627866083,"num_words":49,"start":162.385,"end":176.47},{"sentences":[{"text":"So I don't I don't forward to them anymore.","start":176.77,"end":180.915,"sentiment":"negative","sentiment_score":-0.3362365961074829},{"text":"Mhmm.","start":198.36,"end":198.86,"sentiment":"neutral","sentiment_score":-0.033521223813295364},{"text":"Yep.","start":202.51999,"end":203.01999,"sentiment":"neutral","sentiment_score":-0.11169837415218352},{"text":"Yeah.","start":207.79999,"end":208.2,"sentiment":"neutral","sentiment_score":-0.08681398630142212},{"text":"We have.","start":208.2,"end":209.01999,"sentiment":"neutral","sentiment_score":-0.08961453288793564}],"sentiment":"neutral","sentiment_score":-0.2455280010721513,"num_words":14,"start":176.77,"end":209.01999},{"sentences":[{"text":"I've sent so I've I've sent Rebecca an email, but she wouldn't have got it yet.","start":210.45499,"end":215.89499,"sentiment":"neutral","sentiment_score":-0.17975855572149158},{"text":"Obviously, she doesn't work Fridays, or maybe it was yesterday.","start":215.89499,"end":218.215,"sentiment":"neutral","sentiment_score":-0.25186333507299424},{"text":"I don't know.","start":218.215,"end":218.69499,"sentiment":"neutral","sentiment_score":-0.22475573420524597},{"text":"Anyway, I've sent her one to try to get a better process in place.","start":218.69499,"end":222.69499,"sentiment":"neutral","sentiment_score":-0.18511991894670896},{"text":"It is a bit confusing at the moment.","start":222.69499,"end":224.555,"sentiment":"negative","sentiment_score":-0.5872333627194166}],"sentiment":"neutral","sentiment_score":-0.2619330041548785,"num_words":51,"start":210.45499,"end":224.555},{"sentences":[{"text":"Whenever somebody is kind of approved or not not approved to be used, she sends us an email, but it gets a bit hard for everyone to keep track of what who is and who isn't.","start":226.59,"end":237.09,"sentiment":"negative","sentiment_score":-0.42841227021482253},{"text":"So I have asked her to start changing in Samway to put do not use in front of the ones that aren't so that at least we can see that, but as well as the email, but also asked whether there is some kind of register or something that we can like, that she uses that we can check because it's it's very difficult to know who is and who isn't.","start":239.025,"end":259.06,"sentiment":"neutral","sentiment_score":-0.18420633434934516},{"text":"And we still have a lot of people who we use but haven't moved on to a support at home agreement yet, which I don't actually think is okay, but I guess it is because this is under Tracy, and I'm sure Tracy's made sure that it is.","start":259.06,"end":274.05502,"sentiment":"neutral","sentiment_score":-0.21152969791243473},{"text":"Well, I agree.","start":278.195,"end":279.31,"sentiment":"neutral","sentiment_score":-0.3251209755738576},{"text":"I I don't but they don't send them a a renewal one until it comes up for renewal.","start":279.31,"end":286.15,"sentiment":"neutral","sentiment_score":-0.28914880338642335}],"sentiment":"neutral","sentiment_score":-0.2547440815568817,"num_words":176,"start":226.59,"end":286.15},{"sentences":[{"text":"Like, they don't send them a support at home one until their contract comes up for renewal.","start":286.69,"end":290.44998,"sentiment":"neutral","sentiment_score":-0.3110987053197973},{"text":"So it's happening in dribs and drabs.","start":290.44998,"end":292.22998,"sentiment":"neutral","sentiment_score":-0.25749289776597706},{"text":"And so when one will come up next month?","start":292.53,"end":294.94998,"sentiment":"neutral","sentiment_score":-0.08398083845774333},{"text":"No.","start":299.185,"end":299.505,"sentiment":"neutral","sentiment_score":-0.1578879356384277},{"text":"They no.","start":299.505,"end":300.305,"sentiment":"neutral","sentiment_score":-0.17641232162714005}],"sentiment":"neutral","sentiment_score":-0.23215745555029976,"num_words":36,"start":286.69,"end":300.305},{"sentences":[{"text":"Because they're still they they're still like, Rebecca will send me them now, and she'll say someone or other is up for renewal now.","start":300.305,"end":307.025,"sentiment":"neutral","sentiment_score":-0.15484795036415258},{"text":"Do you want to renew?","start":307.025,"end":308.245,"sentiment":"neutral","sentiment_score":-0.11608344316482544},{"text":"And then I'll say yes or no, and then she'll send them the support at home agreement.","start":308.44998,"end":313.09,"sentiment":"neutral","sentiment_score":-0.10043053591952604},{"text":"That's what's happening.","start":313.09,"end":314.07,"sentiment":"neutral","sentiment_score":-0.16625582675139108},{"text":"Like, as an ongoing thing, every week or two, I would get another one that's coming up for renewal or every week.","start":314.21,"end":320.05,"sentiment":"neutral","sentiment_score":-0.08873389475047588}],"sentiment":"neutral","sentiment_score":-0.11908451126704753,"num_words":71,"start":300.305,"end":320.05},{"sentences":[{"text":"I'd say there'd be at least one.","start":320.05,"end":321.66998,"sentiment":"neutral","sentiment_score":-0.08533248943941933},{"text":"This is what the process is that they're doing.","start":323.22498,"end":325.22498,"sentiment":"neutral","sentiment_score":-0.03731834143400192},{"text":"They're doing it as as they come up for renewal.","start":325.22498,"end":328.365,"sentiment":"neutral","sentiment_score":-0.09632964804768562},{"text":"And I don't actually I think they all needed to be in place by the November 1.","start":328.66498,"end":332.66498,"sentiment":"neutral","sentiment_score":-0.26941373330705304},{"text":"I don't think this is okay.","start":332.66498,"end":335.32498,"sentiment":"negative","sentiment_score":-0.39453846712907154}],"sentiment":"neutral","sentiment_score":-0.18048476017251305,"num_words":49,"start":320.05,"end":335.32498},{"sentences":[{"text":"But I've, as I said, it's under Tracy, and I imagine Tracy would have checked that that is okay.","start":335.38498,"end":341.2,"sentiment":"neutral","sentiment_score":-0.14345898792931908},{"text":"I don't know.","start":341.26,"end":342.08,"sentiment":"neutral","sentiment_score":-0.23977795243263245},{"text":"Okay.","start":346.54,"end":346.94,"sentiment":"neutral","sentiment_score":-0.02069124206900597},{"text":"Yeah.","start":346.94,"end":347.18,"sentiment":"neutral","sentiment_score":0.028656180948019028},{"text":"No worries.","start":347.18,"end":347.91998,"sentiment":"neutral","sentiment_score":0.016747303307056427}],"sentiment":"neutral","sentiment_score":-0.13090750317160899,"num_words":26,"start":335.38498,"end":347.91998},{"sentences":[{"text":"Alright.","start":348.13998,"end":348.62,"sentiment":"neutral","sentiment_score":0.14677593111991882},{"text":"Bye.","start":348.62,"end":349.12,"sentiment":"neutral","sentiment_score":-0.13185465335845947}],"sentiment":"neutral","sentiment_score":0.007460638880729675,"num_words":2,"start":348.13998,"end":349.12}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, Mike. How are you?\n\nChannel 0: Yeah. Good. A quick call about various things. In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you.\n\nChannel 1: Mhmm.\n\nChannel 0: I came across a section that was like, oh, okay. I'm not sure we have the the right details in here. And now I'm getting emails, and I'm thinking, what on earth is this? I did copy you into one of them and sent it through to and Faye,\n\nChannel 1: Yeah.\n\nChannel 0: but\n\nChannel 1: So\n\nChannel 0: I've\n\nChannel 1: that\n\nChannel 0: also not\n\nChannel 1: I was\n\nChannel 0: received\n\nChannel 1: wondering why\n\nChannel 0: one.\n\nChannel 1: you got that because they normally come to me.\n\nChannel 0: Yes. And I've now got another one as well. So I\n\nChannel 1: Yeah.\n\nChannel 0: obviously\n\nChannel 1: They come\n\nChannel 0: need to\n\nChannel 1: like\n\nChannel 0: go\n\nChannel 1: you\n\nChannel 0: back.\n\nChannel 1: get thousands you get thousands of them. Like, they come you get many a day.\n\nChannel 0: What what what is it?\n\nChannel 1: They're well, you get one every time somebody new gets picked up. Somebody gets a change in level. Somebody gets I don't know. Like, every time the ACSI is it still ACSI? Whatever it is anyway, gets, like, reassessed or reapproved or whatever happens over there.\n\nI I don't take much notice of those ones, but\n\nChannel 0: So why so why do you get them? Why wouldn't it go to someone else?\n\nChannel 1: yeah. Nobody wants\n\nChannel 0: Because that's a I'm not surprised.\n\nChannel 1: them.\n\nChannel 0: But I can\n\nChannel 1: So\n\nChannel 0: probably answer\n\nChannel 1: I\n\nChannel 0: my\n\nChannel 1: have\n\nChannel 0: own question\n\nChannel 1: them\n\nChannel 0: because\n\nChannel 1: on a\n\nChannel 0: it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential. That's why. Yes.\n\nChannel 1: yeah.\n\nChannel 0: So it's not\n\nChannel 1: So\n\nChannel 0: because\n\nChannel 1: I\n\nChannel 0: I was\n\nChannel 1: have\n\nChannel 0: thinking, sir, I was thinking why why aren't they being sent direct to RAC? But it could be because it's not related to respite. It's related to in\n\nChannel 1: yeah.\n\nChannel 0: home care\n\nChannel 1: Yeah.\n\nChannel 0: or something,\n\nChannel 1: You can't\n\nChannel 0: which could\n\nChannel 1: split\n\nChannel 0: yeah.\n\nChannel 1: it out like that. So I have it set on an auto forward now to go to the case managers and RAC, everyone that I get, because otherwise, I was having to spend that much time forwarding these things to the right people. It was just such a waste of time. So now they everybody\n\nChannel 0: Yeah. Yeah. So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this?\n\nChannel 1: gets them. Alright. No\n\nChannel 0: But\n\nChannel 1: worries.\n\nChannel 0: interestingly, the ones for residential weren't going anywhere.\n\nChannel 1: Well, I get them.\n\nChannel 0: You get\n\nChannel 1: I\n\nChannel 0: them\n\nChannel 1: get\n\nChannel 0: for\n\nChannel 1: residential\n\nChannel 0: residential?\n\nChannel 1: ones as well. Yeah. I thought they\n\nChannel 0: Oh,\n\nChannel 1: all had\n\nChannel 0: we\n\nChannel 1: to go to the same address or something because I get the residential\n\nChannel 0: no.\n\nChannel 1: ones.\n\nChannel 0: So the residential can be split separately.\n\nChannel 1: Well, I mean, I don't forward those to residential because when I back when I asked, they said, nah. They don't want them. They don't care. They don't take any notice of it anyway when I was forwarding them, so I stopped forwarding to them.\n\nChannel 0: Yeah.\n\nChannel 1: Can't\n\nChannel 0: Probably\n\nChannel 1: remember\n\nChannel 0: right.\n\nChannel 1: who that\n\nChannel 0: But\n\nChannel 1: I think that was to whoever was doing admissions at the time. I I can't even remember now. It was a while ago. So\n\nChannel 0: no.\n\nChannel 1: I don't I don't forward to them anymore.\n\nChannel 0: Fair enough. That's alright. I did have a couple of other quick questions. Really, one of them is is just on the back of the couple of emails you received from Rebecca with regards the approved provider,\n\nChannel 1: Mhmm.\n\nChannel 0: Peel Community Care and Peel Chiropractic.\n\nChannel 1: Yep.\n\nChannel 0: And we so we we need to stop using them.\n\nChannel 1: Yeah. We have.\n\nChannel 0: You\n\nChannel 1: I've\n\nChannel 0: have?\n\nChannel 1: sent so I've I've sent Rebecca an email, but she wouldn't have got it yet. Obviously, she doesn't work Fridays, or maybe it was yesterday. I don't know. Anyway, I've sent her one to try to get a better process in place. It is a bit confusing at the moment.\n\nWhenever somebody is kind of approved or not not approved to be used, she sends us an email, but it gets a bit hard for everyone to keep track of what who is and who isn't. So I have asked her to start changing in Samway to put do not use in front of the ones that aren't so that at least we can see that, but as well as the email, but also asked whether\n\nChannel 0: Right.\n\nChannel 1: there is some kind of register or something that we can like, that she uses that we can check because\n\nChannel 0: Yes.\n\nChannel 1: it's it's very difficult to know who is and who isn't. And we still have a lot of people who we use but haven't moved on to a support at home agreement yet, which I don't actually think is okay, but I guess it is because this is under Tracy, and I'm sure Tracy's made sure that it is.\n\nChannel 0: No. In fact, it's not. And that that's one of the issues. So we\n\nChannel 1: Well,\n\nChannel 0: cannot\n\nChannel 1: I agree.\n\nChannel 0: use\n\nChannel 1: I\n\nChannel 0: anyone\n\nChannel 1: I don't but\n\nChannel 0: unless\n\nChannel 1: they don't\n\nChannel 0: yes.\n\nChannel 1: send them a a renewal one until it comes up for renewal. Like, they don't send them a support at home one until their contract comes up for renewal. So it's happening in dribs and drabs. And so when\n\nChannel 0: No.\n\nChannel 1: one\n\nChannel 0: I\n\nChannel 1: will\n\nChannel 0: think\n\nChannel 1: come\n\nChannel 0: I\n\nChannel 1: up\n\nChannel 0: think\n\nChannel 1: next\n\nChannel 0: they\n\nChannel 1: month?\n\nChannel 0: believed that they'd addressed everyone at the beginning.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: They\n\nChannel 0: if you're\n\nChannel 1: no.\n\nChannel 0: aware\n\nChannel 1: Because\n\nChannel 0: of\n\nChannel 1: they're still they they're still like, Rebecca will send me them now, and she'll say someone or other is up for renewal now. Do you want to renew? And then I'll say yes or no, and then she'll send them the support at home agreement. That's what's happening. Like, as an ongoing thing, every week or two, I would get another one that's coming up for renewal or every week.\n\nI'd say there'd be at least one. This is what the process is that they're doing. They're doing it as as they come up for renewal. And I don't actually I think they all needed to be in place by the November 1. I don't think this is okay.\n\nBut I've, as I said, it's under Tracy, and I imagine Tracy would have checked that that is okay. I don't know.\n\nChannel 0: Alright. Let me check with Tracy. Sorry. I've got another call from you, sir, which I just need to take.\n\nChannel 1: Okay. Yeah. No worries.\n\nChannel 0: Alright.\n\nChannel 1: Alright.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.71999997,"end":1.36,"sentiment":"neutral","sentiment_score":0.22144274413585663},{"text":"How are you?","start":1.36,"end":2.1,"sentiment":"neutral","sentiment_score":0.28775664667288464}],"sentiment":"neutral","sentiment_score":0.2612310856580734,"channel":1,"num_words":5,"start":0.71999997,"end":2.1},{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.3199997,"sentiment":"positive","sentiment_score":0.461902916431427},{"text":"Good.","start":4.3199997,"end":4.8199997,"sentiment":"positive","sentiment_score":0.6015679836273193},{"text":"A quick call about various things.","start":6.48,"end":9.22,"sentiment":"neutral","sentiment_score":0.19527428100506464},{"text":"In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you.","start":10.96,"end":18.125,"sentiment":"neutral","sentiment_score":-0.012244113923414894}],"sentiment":"neutral","sentiment_score":0.06301619244679328,"channel":0,"num_words":31,"start":3.9199998,"end":18.125},{"sentences":[{"text":"Mhmm.","start":18.555,"end":19.055,"sentiment":"neutral","sentiment_score":-0.05256490409374237}],"sentiment":"neutral","sentiment_score":-0.05256490409374237,"channel":1,"num_words":1,"start":18.555,"end":19.055},{"sentences":[{"text":"I came across a section that was like, oh, okay.","start":18.985,"end":21.225,"sentiment":"neutral","sentiment_score":-0.08838274329900742},{"text":"I'm not sure we have the the right details in here.","start":21.225,"end":23.805,"sentiment":"neutral","sentiment_score":-0.14186264980923047},{"text":"And now I'm getting emails, and I'm thinking, what on earth is this?","start":24.025002,"end":28.285,"sentiment":"neutral","sentiment_score":-0.11507637999378718},{"text":"I did copy you into one of them and sent it through to and Faye,","start":28.56,"end":34.18,"sentiment":"neutral","sentiment_score":-0.0135829858481884}],"sentiment":"neutral","sentiment_score":-0.08457253690885037,"channel":0,"num_words":49,"start":18.985,"end":34.18},{"sentences":[{"text":"Yeah.","start":34.71,"end":35.11,"sentiment":"neutral","sentiment_score":-0.04586741328239441}],"sentiment":"neutral","sentiment_score":-0.04586741328239441,"channel":1,"num_words":1,"start":34.71,"end":35.11},{"sentences":[{"text":"but","start":34.88,"end":35.12,"sentiment":"neutral","sentiment_score":-0.09720034897327424}],"sentiment":"neutral","sentiment_score":-0.09720034897327424,"channel":0,"num_words":1,"start":34.88,"end":35.12},{"sentences":[{"text":"So","start":35.11,"end":35.35,"sentiment":"neutral","sentiment_score":-0.14920035004615784}],"sentiment":"neutral","sentiment_score":-0.14920035004615784,"channel":1,"num_words":1,"start":35.11,"end":35.35},{"sentences":[{"text":"I've","start":35.12,"end":35.36,"sentiment":"neutral","sentiment_score":-0.16326427459716797}],"sentiment":"neutral","sentiment_score":-0.16326427459716797,"channel":0,"num_words":1,"start":35.12,"end":35.36},{"sentences":[{"text":"that","start":35.35,"end":35.51,"sentiment":"neutral","sentiment_score":-0.1623905450105667}],"sentiment":"neutral","sentiment_score":-0.1623905450105667,"channel":1,"num_words":1,"start":35.35,"end":35.51},{"sentences":[{"text":"also not","start":35.36,"end":35.76,"sentiment":"neutral","sentiment_score":-0.1849348247051239}],"sentiment":"neutral","sentiment_score":-0.1849348247051239,"channel":0,"num_words":2,"start":35.36,"end":35.76},{"sentences":[{"text":"I was","start":35.59,"end":35.829998,"sentiment":"neutral","sentiment_score":-0.24013609439134598}],"sentiment":"neutral","sentiment_score":-0.24013609439134598,"channel":1,"num_words":2,"start":35.59,"end":35.829998},{"sentences":[{"text":"received","start":35.76,"end":36.16,"sentiment":"neutral","sentiment_score":-0.28906506299972534}],"sentiment":"neutral","sentiment_score":-0.28906506299972534,"channel":0,"num_words":1,"start":35.76,"end":36.16},{"sentences":[{"text":"wondering why","start":35.829998,"end":36.39,"sentiment":"neutral","sentiment_score":-0.31267935037612915}],"sentiment":"neutral","sentiment_score":-0.31267935037612915,"channel":1,"num_words":2,"start":35.829998,"end":36.39},{"sentences":[{"text":"one.","start":36.16,"end":36.66,"sentiment":"neutral","sentiment_score":-0.2758336663246155}],"sentiment":"neutral","sentiment_score":-0.2758336663246155,"channel":0,"num_words":1,"start":36.16,"end":36.66},{"sentences":[{"text":"you got that because they normally come to me.","start":36.39,"end":38.89,"sentiment":"neutral","sentiment_score":-0.14615915053420597}],"sentiment":"neutral","sentiment_score":-0.14615915053420597,"channel":1,"num_words":9,"start":36.39,"end":38.89},{"sentences":[{"text":"Yes.","start":39.68,"end":40.16,"sentiment":"neutral","sentiment_score":-0.00018123723566532135},{"text":"And I've now got another one as well.","start":40.16,"end":42.079998,"sentiment":"neutral","sentiment_score":0.004293059231713414},{"text":"So I","start":42.079998,"end":42.48,"sentiment":"neutral","sentiment_score":-0.01914042979478836}],"sentiment":"neutral","sentiment_score":-0.0003743293610486117,"channel":0,"num_words":11,"start":39.68,"end":42.48},{"sentences":[{"text":"Yeah.","start":42.435,"end":42.595,"sentiment":"neutral","sentiment_score":-0.025197044014930725}],"sentiment":"neutral","sentiment_score":-0.025197044014930725,"channel":1,"num_words":1,"start":42.435,"end":42.595},{"sentences":[{"text":"obviously","start":42.48,"end":42.879997,"sentiment":"neutral","sentiment_score":-0.08486320078372955}],"sentiment":"neutral","sentiment_score":-0.08486320078372955,"channel":0,"num_words":1,"start":42.48,"end":42.879997},{"sentences":[{"text":"They come","start":42.595,"end":43.075,"sentiment":"neutral","sentiment_score":-0.1050034910440445}],"sentiment":"neutral","sentiment_score":-0.1050034910440445,"channel":1,"num_words":2,"start":42.595,"end":43.075},{"sentences":[{"text":"need to","start":42.879997,"end":43.12,"sentiment":"neutral","sentiment_score":-0.1161506362259388}],"sentiment":"neutral","sentiment_score":-0.1161506362259388,"channel":0,"num_words":2,"start":42.879997,"end":43.12},{"sentences":[{"text":"like","start":43.075,"end":43.395,"sentiment":"neutral","sentiment_score":-0.1136135533452034}],"sentiment":"neutral","sentiment_score":-0.1136135533452034,"channel":1,"num_words":1,"start":43.075,"end":43.395},{"sentences":[{"text":"go","start":43.12,"end":43.44,"sentiment":"neutral","sentiment_score":-0.1288088858127594}],"sentiment":"neutral","sentiment_score":-0.1288088858127594,"channel":0,"num_words":1,"start":43.12,"end":43.44},{"sentences":[{"text":"you","start":43.395,"end":43.555,"sentiment":"neutral","sentiment_score":-0.11863183230161668}],"sentiment":"neutral","sentiment_score":-0.11863183230161668,"channel":1,"num_words":1,"start":43.395,"end":43.555},{"sentences":[{"text":"back.","start":43.44,"end":43.665,"sentiment":"neutral","sentiment_score":-0.0740404948592186}],"sentiment":"neutral","sentiment_score":-0.0740404948592186,"channel":0,"num_words":1,"start":43.44,"end":43.665},{"sentences":[{"text":"get thousands you get thousands of them.","start":43.555,"end":45.635002,"sentiment":"neutral","sentiment_score":-0.044133132589714866},{"text":"Like, they come you get many a day.","start":45.635002,"end":47.895,"sentiment":"neutral","sentiment_score":-0.049138438887894154}],"sentiment":"neutral","sentiment_score":-0.04680262928207715,"channel":1,"num_words":15,"start":43.555,"end":47.895},{"sentences":[{"text":"What what what is it?","start":48.385002,"end":50.165,"sentiment":"neutral","sentiment_score":-0.09184908419847489}],"sentiment":"neutral","sentiment_score":-0.09184908419847489,"channel":0,"num_words":5,"start":48.385002,"end":50.165},{"sentences":[{"text":"They're well, you get one every time somebody new gets picked up.","start":50.835,"end":54.275,"sentiment":"neutral","sentiment_score":-0.09011134629448254},{"text":"Somebody gets a change in level.","start":54.275,"end":57.26,"sentiment":"neutral","sentiment_score":-0.176288569966952},{"text":"Somebody gets I don't know.","start":57.26,"end":59.179996,"sentiment":"neutral","sentiment_score":-0.17182539403438568},{"text":"Like, every time the ACSI is it still ACSI?","start":59.179996,"end":63.1,"sentiment":"neutral","sentiment_score":-0.09123204069005118},{"text":"Whatever it is anyway, gets, like, reassessed or reapproved or whatever happens over there.","start":63.1,"end":68.86,"sentiment":"neutral","sentiment_score":-0.1180981206042426}],"sentiment":"neutral","sentiment_score":-0.118970795656028,"channel":1,"num_words":46,"start":50.835,"end":68.86},{"sentences":[{"text":"I I don't take much notice of those ones, but","start":68.86,"end":71.115,"sentiment":"neutral","sentiment_score":-0.23034648001194}],"sentiment":"neutral","sentiment_score":-0.23034648001194,"channel":1,"num_words":10,"start":68.86,"end":71.115},{"sentences":[{"text":"So why so why do you get them?","start":72.055,"end":73.895,"sentiment":"neutral","sentiment_score":-0.33241878636181355},{"text":"Why wouldn't it go to someone else?","start":73.895,"end":78.155,"sentiment":"negative","sentiment_score":-0.36880145754132954}],"sentiment":"negative","sentiment_score":-0.34939736624558765,"channel":0,"num_words":15,"start":72.055,"end":78.155},{"sentences":[{"text":"yeah.","start":78.395,"end":78.895,"sentiment":"neutral","sentiment_score":-0.17946071922779083},{"text":"Nobody wants","start":79.034996,"end":80.174995,"sentiment":"neutral","sentiment_score":-0.2937568724155426}],"sentiment":"neutral","sentiment_score":-0.255658154686292,"channel":1,"num_words":3,"start":78.395,"end":80.174995},{"sentences":[{"text":"Because that's a I'm not surprised.","start":79.895004,"end":82.475,"sentiment":"neutral","sentiment_score":-0.23979471375544867}],"sentiment":"neutral","sentiment_score":-0.23979471375544867,"channel":0,"num_words":6,"start":79.895004,"end":82.475},{"sentences":[{"text":"them.","start":83.034996,"end":83.534996,"sentiment":"neutral","sentiment_score":-0.1446683406829834}],"sentiment":"neutral","sentiment_score":-0.1446683406829834,"channel":1,"num_words":1,"start":83.034996,"end":83.534996},{"sentences":[{"text":"But I can","start":83.22,"end":83.7,"sentiment":"neutral","sentiment_score":-0.10382783164580663}],"sentiment":"neutral","sentiment_score":-0.10382783164580663,"channel":0,"num_words":3,"start":83.22,"end":83.7},{"sentences":[{"text":"So","start":83.595,"end":84.095,"sentiment":"neutral","sentiment_score":-0.07395448535680771}],"sentiment":"neutral","sentiment_score":-0.07395448535680771,"channel":1,"num_words":1,"start":83.595,"end":84.095},{"sentences":[{"text":"probably answer","start":83.7,"end":84.259995,"sentiment":"neutral","sentiment_score":-0.062111981213092804}],"sentiment":"neutral","sentiment_score":-0.062111981213092804,"channel":0,"num_words":2,"start":83.7,"end":84.259995},{"sentences":[{"text":"I","start":84.155,"end":84.314995,"sentiment":"neutral","sentiment_score":-0.07494781911373138}],"sentiment":"neutral","sentiment_score":-0.07494781911373138,"channel":1,"num_words":1,"start":84.155,"end":84.314995},{"sentences":[{"text":"my","start":84.259995,"end":84.34,"sentiment":"neutral","sentiment_score":-0.10213682800531387}],"sentiment":"neutral","sentiment_score":-0.10213682800531387,"channel":0,"num_words":1,"start":84.259995,"end":84.34},{"sentences":[{"text":"have","start":84.314995,"end":84.634995,"sentiment":"neutral","sentiment_score":-0.078605517745018}],"sentiment":"neutral","sentiment_score":-0.078605517745018,"channel":1,"num_words":1,"start":84.314995,"end":84.634995},{"sentences":[{"text":"own question","start":84.34,"end":84.74,"sentiment":"neutral","sentiment_score":-0.07372387871146202}],"sentiment":"neutral","sentiment_score":-0.07372387871146202,"channel":0,"num_words":2,"start":84.34,"end":84.74},{"sentences":[{"text":"them","start":84.634995,"end":84.795,"sentiment":"neutral","sentiment_score":-0.09086284041404724}],"sentiment":"neutral","sentiment_score":-0.09086284041404724,"channel":1,"num_words":1,"start":84.634995,"end":84.795},{"sentences":[{"text":"because","start":84.74,"end":85.06,"sentiment":"neutral","sentiment_score":-0.07166152447462082}],"sentiment":"neutral","sentiment_score":-0.07166152447462082,"channel":0,"num_words":1,"start":84.74,"end":85.06},{"sentences":[{"text":"on a","start":84.795,"end":85.29,"sentiment":"neutral","sentiment_score":-0.09831917658448219}],"sentiment":"neutral","sentiment_score":-0.09831917658448219,"channel":1,"num_words":2,"start":84.795,"end":85.29},{"sentences":[{"text":"it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential.","start":85.06,"end":91.799995,"sentiment":"neutral","sentiment_score":-0.10175609361866246},{"text":"That's why.","start":92.18,"end":93.08,"sentiment":"neutral","sentiment_score":-0.07046784088015556},{"text":"Yes.","start":94.1,"end":94.42,"sentiment":"neutral","sentiment_score":-0.002003343775868416}],"sentiment":"neutral","sentiment_score":-0.09551266072174677,"channel":0,"num_words":26,"start":85.06,"end":94.42},{"sentences":[{"text":"yeah.","start":94.41,"end":94.81,"sentiment":"neutral","sentiment_score":-0.01774328388273716}],"sentiment":"neutral","sentiment_score":-0.01774328388273716,"channel":1,"num_words":1,"start":94.41,"end":94.81},{"sentences":[{"text":"So it's not","start":94.42,"end":94.899994,"sentiment":"neutral","sentiment_score":-0.07725405693054199}],"sentiment":"neutral","sentiment_score":-0.07725405693054199,"channel":0,"num_words":3,"start":94.42,"end":94.899994},{"sentences":[{"text":"So","start":94.81,"end":95.130005,"sentiment":"neutral","sentiment_score":-0.12930846214294434}],"sentiment":"neutral","sentiment_score":-0.12930846214294434,"channel":1,"num_words":1,"start":94.81,"end":95.130005},{"sentences":[{"text":"because","start":94.979996,"end":95.22,"sentiment":"neutral","sentiment_score":-0.12867024540901184}],"sentiment":"neutral","sentiment_score":-0.12867024540901184,"channel":0,"num_words":1,"start":94.979996,"end":95.22},{"sentences":[{"text":"I","start":95.130005,"end":95.37,"sentiment":"neutral","sentiment_score":-0.17392173409461975}],"sentiment":"neutral","sentiment_score":-0.17392173409461975,"channel":1,"num_words":1,"start":95.130005,"end":95.37},{"sentences":[{"text":"I was","start":95.22,"end":95.53999,"sentiment":"neutral","sentiment_score":-0.19043490290641785}],"sentiment":"neutral","sentiment_score":-0.19043490290641785,"channel":0,"num_words":2,"start":95.22,"end":95.53999},{"sentences":[{"text":"have","start":95.37,"end":95.87,"sentiment":"neutral","sentiment_score":-0.19738104939460752}],"sentiment":"neutral","sentiment_score":-0.19738104939460752,"channel":1,"num_words":1,"start":95.37,"end":95.87},{"sentences":[{"text":"thinking, sir, I was thinking why why aren't they being sent direct to RAC?","start":95.53999,"end":101.545,"sentiment":"neutral","sentiment_score":-0.2194078341126442},{"text":"But it could be because it's not related to respite.","start":101.845,"end":104.165,"sentiment":"neutral","sentiment_score":-0.19418220221996307},{"text":"It's related to in","start":104.165,"end":106.005005,"sentiment":"neutral","sentiment_score":-0.1047927513718605}],"sentiment":"neutral","sentiment_score":-0.1940250966165747,"channel":0,"num_words":28,"start":95.53999,"end":106.005005},{"sentences":[{"text":"yeah.","start":105.985,"end":106.385,"sentiment":"neutral","sentiment_score":-0.05943097919225693}],"sentiment":"neutral","sentiment_score":-0.05943097919225693,"channel":1,"num_words":1,"start":105.985,"end":106.385},{"sentences":[{"text":"home care","start":106.005005,"end":106.485,"sentiment":"neutral","sentiment_score":-0.08547135069966316}],"sentiment":"neutral","sentiment_score":-0.08547135069966316,"channel":0,"num_words":2,"start":106.005005,"end":106.485},{"sentences":[{"text":"Yeah.","start":106.385,"end":106.705,"sentiment":"neutral","sentiment_score":-0.059115201234817505}],"sentiment":"neutral","sentiment_score":-0.059115201234817505,"channel":1,"num_words":1,"start":106.385,"end":106.705},{"sentences":[{"text":"or something,","start":106.485,"end":106.885,"sentiment":"neutral","sentiment_score":-0.07992378622293472}],"sentiment":"neutral","sentiment_score":-0.07992378622293472,"channel":0,"num_words":2,"start":106.485,"end":106.885},{"sentences":[{"text":"You can't","start":106.705,"end":107.265,"sentiment":"neutral","sentiment_score":-0.2571053057909012}],"sentiment":"neutral","sentiment_score":-0.2571053057909012,"channel":1,"num_words":2,"start":106.705,"end":107.265},{"sentences":[{"text":"which could","start":106.885,"end":107.285,"sentiment":"neutral","sentiment_score":-0.27933603525161743}],"sentiment":"neutral","sentiment_score":-0.27933603525161743,"channel":0,"num_words":2,"start":106.885,"end":107.285},{"sentences":[{"text":"split","start":107.265,"end":107.585,"sentiment":"neutral","sentiment_score":-0.2678602337837219}],"sentiment":"neutral","sentiment_score":-0.2678602337837219,"channel":1,"num_words":1,"start":107.265,"end":107.585},{"sentences":[{"text":"yeah.","start":107.445,"end":107.945,"sentiment":"neutral","sentiment_score":-0.19711771607398987}],"sentiment":"neutral","sentiment_score":-0.19711771607398987,"channel":0,"num_words":1,"start":107.445,"end":107.945},{"sentences":[{"text":"it out like that.","start":107.585,"end":108.625,"sentiment":"neutral","sentiment_score":-0.15335220284759998},{"text":"So I have it set on an auto forward now to go to the case managers and RAC, everyone that I get, because otherwise, I was having to spend that much time forwarding these things to the right people.","start":108.625,"end":121.350006,"sentiment":"neutral","sentiment_score":-0.2255305087623688},{"text":"It was just such a waste of time.","start":121.350006,"end":122.87,"sentiment":"negative","sentiment_score":-0.7821149900555611},{"text":"So now they everybody","start":122.87,"end":124.090004,"sentiment":"neutral","sentiment_score":-0.14402160421013832}],"sentiment":"neutral","sentiment_score":-0.29531099982559683,"channel":1,"num_words":55,"start":107.585,"end":124.090004},{"sentences":[{"text":"Yeah.","start":123.86,"end":124.36,"sentiment":"neutral","sentiment_score":-0.018163412809371948},{"text":"Yeah.","start":125.625,"end":126.105,"sentiment":"neutral","sentiment_score":0.015573952347040176},{"text":"So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this?","start":126.105,"end":132.765,"sentiment":"neutral","sentiment_score":0.03373352736234665}],"sentiment":"neutral","sentiment_score":0.030549140308390964,"channel":0,"num_words":22,"start":123.86,"end":132.765},{"sentences":[{"text":"gets them.","start":133.52501,"end":133.925,"sentiment":"neutral","sentiment_score":0.012975847348570824},{"text":"Alright.","start":133.925,"end":134.325,"sentiment":"neutral","sentiment_score":0.033771153539419174},{"text":"No","start":134.325,"end":134.565,"sentiment":"neutral","sentiment_score":0.010783739387989044}],"sentiment":"neutral","sentiment_score":0.017626646906137466,"channel":1,"num_words":4,"start":133.52501,"end":134.565},{"sentences":[{"text":"But","start":134.345,"end":134.66501,"sentiment":"neutral","sentiment_score":-0.04067203029990196}],"sentiment":"neutral","sentiment_score":-0.04067203029990196,"channel":0,"num_words":1,"start":134.345,"end":134.66501},{"sentences":[{"text":"worries.","start":134.565,"end":135.065,"sentiment":"neutral","sentiment_score":-0.023604942485690117}],"sentiment":"neutral","sentiment_score":-0.023604942485690117,"channel":1,"num_words":1,"start":134.565,"end":135.065},{"sentences":[{"text":"interestingly, the ones for residential weren't going anywhere.","start":134.66501,"end":140.13,"sentiment":"neutral","sentiment_score":-0.07977273222059011}],"sentiment":"neutral","sentiment_score":-0.07977273222059011,"channel":0,"num_words":8,"start":134.66501,"end":140.13},{"sentences":[{"text":"Well, I get them.","start":141.24,"end":142.54001,"sentiment":"neutral","sentiment_score":-0.005020058713853359}],"sentiment":"neutral","sentiment_score":-0.005020058713853359,"channel":1,"num_words":4,"start":141.24,"end":142.54001},{"sentences":[{"text":"You get","start":143.63,"end":144.03,"sentiment":"neutral","sentiment_score":-0.0071874093264341354}],"sentiment":"neutral","sentiment_score":-0.0071874093264341354,"channel":0,"num_words":2,"start":143.63,"end":144.03},{"sentences":[{"text":"I","start":143.96,"end":144.12001,"sentiment":"neutral","sentiment_score":-0.007555680349469185}],"sentiment":"neutral","sentiment_score":-0.007555680349469185,"channel":1,"num_words":1,"start":143.96,"end":144.12001},{"sentences":[{"text":"them","start":144.03,"end":144.19,"sentiment":"neutral","sentiment_score":0.005237400531768799}],"sentiment":"neutral","sentiment_score":0.005237400531768799,"channel":0,"num_words":1,"start":144.03,"end":144.19},{"sentences":[{"text":"get","start":144.12001,"end":144.36,"sentiment":"neutral","sentiment_score":-0.004981525242328644}],"sentiment":"neutral","sentiment_score":-0.004981525242328644,"channel":1,"num_words":1,"start":144.12001,"end":144.36},{"sentences":[{"text":"for","start":144.19,"end":144.43,"sentiment":"neutral","sentiment_score":-0.0011195037513971329}],"sentiment":"neutral","sentiment_score":-0.0011195037513971329,"channel":0,"num_words":1,"start":144.19,"end":144.43},{"sentences":[{"text":"residential","start":144.36,"end":144.86,"sentiment":"neutral","sentiment_score":0.004370363429188728}],"sentiment":"neutral","sentiment_score":0.004370363429188728,"channel":1,"num_words":1,"start":144.36,"end":144.86},{"sentences":[{"text":"residential?","start":144.43,"end":144.93,"sentiment":"neutral","sentiment_score":-0.002643624320626259}],"sentiment":"neutral","sentiment_score":-0.002643624320626259,"channel":0,"num_words":1,"start":144.43,"end":144.93},{"sentences":[{"text":"ones as well.","start":145.0,"end":145.8,"sentiment":"neutral","sentiment_score":-0.005453574471175671},{"text":"Yeah.","start":145.8,"end":146.3,"sentiment":"neutral","sentiment_score":-0.010424465872347357},{"text":"I thought they","start":146.36,"end":147.0,"sentiment":"neutral","sentiment_score":-0.028944047167897224}],"sentiment":"neutral","sentiment_score":-0.016231047255652293,"channel":1,"num_words":7,"start":145.0,"end":147.0},{"sentences":[{"text":"Oh,","start":146.99,"end":147.23,"sentiment":"neutral","sentiment_score":-0.07098542153835297}],"sentiment":"neutral","sentiment_score":-0.07098542153835297,"channel":0,"num_words":1,"start":146.99,"end":147.23},{"sentences":[{"text":"all had","start":147.0,"end":147.32,"sentiment":"neutral","sentiment_score":-0.0692343357950449}],"sentiment":"neutral","sentiment_score":-0.0692343357950449,"channel":1,"num_words":2,"start":147.0,"end":147.32},{"sentences":[{"text":"we","start":147.23,"end":147.55,"sentiment":"neutral","sentiment_score":-0.07798341661691666}],"sentiment":"neutral","sentiment_score":-0.07798341661691666,"channel":0,"num_words":1,"start":147.23,"end":147.55},{"sentences":[{"text":"to go to the same address or something because I get the residential","start":147.32,"end":149.90001,"sentiment":"neutral","sentiment_score":-0.06267804466187954}],"sentiment":"neutral","sentiment_score":-0.06267804466187954,"channel":1,"num_words":13,"start":147.32,"end":149.90001},{"sentences":[{"text":"no.","start":149.63,"end":150.13,"sentiment":"neutral","sentiment_score":-0.08247173577547073}],"sentiment":"neutral","sentiment_score":-0.08247173577547073,"channel":0,"num_words":1,"start":149.63,"end":150.13},{"sentences":[{"text":"ones.","start":149.96,"end":150.46,"sentiment":"neutral","sentiment_score":-0.0641254335641861}],"sentiment":"neutral","sentiment_score":-0.0641254335641861,"channel":1,"num_words":1,"start":149.96,"end":150.46},{"sentences":[{"text":"So the residential can be split separately.","start":150.75,"end":153.17,"sentiment":"neutral","sentiment_score":-0.041273211262055805}],"sentiment":"neutral","sentiment_score":-0.041273211262055805,"channel":0,"num_words":7,"start":150.75,"end":153.17},{"sentences":[{"text":"Well, I mean, I don't forward those to residential because when I back when I asked, they said, nah.","start":154.545,"end":161.345,"sentiment":"negative","sentiment_score":-0.3498777794210534},{"text":"They don't want them.","start":161.345,"end":162.385,"sentiment":"negative","sentiment_score":-0.5512358844280243},{"text":"They don't care.","start":162.385,"end":163.105,"sentiment":"negative","sentiment_score":-0.5619338154792786},{"text":"They don't take any notice of it anyway when I was forwarding them, so I stopped forwarding to them.","start":163.105,"end":167.51,"sentiment":"negative","sentiment_score":-0.4461642033175418}],"sentiment":"negative","sentiment_score":-0.4225676145818498,"channel":1,"num_words":45,"start":154.545,"end":167.51},{"sentences":[{"text":"Yeah.","start":169.89,"end":170.13,"sentiment":"neutral","sentiment_score":-0.0995027720928192}],"sentiment":"neutral","sentiment_score":-0.0995027720928192,"channel":0,"num_words":1,"start":169.89,"end":170.13},{"sentences":[{"text":"Can't","start":170.13,"end":170.45,"sentiment":"neutral","sentiment_score":-0.14819562435150146}],"sentiment":"neutral","sentiment_score":-0.14819562435150146,"channel":1,"num_words":1,"start":170.13,"end":170.45},{"sentences":[{"text":"Probably","start":170.13,"end":170.63,"sentiment":"neutral","sentiment_score":-0.10996142029762268}],"sentiment":"neutral","sentiment_score":-0.10996142029762268,"channel":0,"num_words":1,"start":170.13,"end":170.63},{"sentences":[{"text":"remember","start":170.45,"end":170.77,"sentiment":"neutral","sentiment_score":-0.1557007133960724}],"sentiment":"neutral","sentiment_score":-0.1557007133960724,"channel":1,"num_words":1,"start":170.45,"end":170.77},{"sentences":[{"text":"right.","start":170.69,"end":171.01,"sentiment":"neutral","sentiment_score":-0.14167961478233335}],"sentiment":"neutral","sentiment_score":-0.14167961478233335,"channel":0,"num_words":1,"start":170.69,"end":171.01},{"sentences":[{"text":"who that","start":170.77,"end":171.01,"sentiment":"neutral","sentiment_score":-0.09899188578128815}],"sentiment":"neutral","sentiment_score":-0.09899188578128815,"channel":1,"num_words":2,"start":170.77,"end":171.01},{"sentences":[{"text":"But","start":171.01,"end":171.25,"sentiment":"neutral","sentiment_score":-0.10440873354673386}],"sentiment":"neutral","sentiment_score":-0.10440873354673386,"channel":0,"num_words":1,"start":171.01,"end":171.25},{"sentences":[{"text":"I think that was to whoever was doing admissions at the time.","start":171.17,"end":173.97,"sentiment":"neutral","sentiment_score":-0.19619149218002954},{"text":"I I can't even remember now.","start":173.97,"end":175.29001,"sentiment":"neutral","sentiment_score":-0.28814756125211716},{"text":"It was a while ago.","start":175.29001,"end":176.47,"sentiment":"neutral","sentiment_score":-0.20774317681789398},{"text":"So","start":176.77,"end":177.27,"sentiment":"neutral","sentiment_score":-0.22178378701210025}],"sentiment":"neutral","sentiment_score":-0.22265345603227615,"channel":1,"num_words":24,"start":171.17,"end":177.27},{"sentences":[{"text":"no.","start":177.25,"end":177.75,"sentiment":"neutral","sentiment_score":-0.3274778425693512}],"sentiment":"neutral","sentiment_score":-0.3274778425693512,"channel":0,"num_words":1,"start":177.25,"end":177.75},{"sentences":[{"text":"I don't I don't forward to them anymore.","start":178.61,"end":180.915,"sentiment":"negative","sentiment_score":-0.35054319724440575}],"sentiment":"negative","sentiment_score":-0.35054319724440575,"channel":1,"num_words":8,"start":178.61,"end":180.915},{"sentences":[{"text":"Fair enough.","start":183.17,"end":183.945,"sentiment":"neutral","sentiment_score":-0.011743342503905296},{"text":"That's alright.","start":184.425,"end":185.16501,"sentiment":"neutral","sentiment_score":0.06409084796905518},{"text":"I did have a couple of other quick questions.","start":185.945,"end":187.88501,"sentiment":"neutral","sentiment_score":0.020594116093383893},{"text":"Really, one of them is is just on the back of the couple of emails you received from Rebecca with regards the approved provider,","start":188.02501,"end":198.76001,"sentiment":"neutral","sentiment_score":-0.04984193970449269}],"sentiment":"neutral","sentiment_score":-0.02449093235505594,"channel":0,"num_words":37,"start":183.17,"end":198.76001},{"sentences":[{"text":"Mhmm.","start":198.36,"end":198.86,"sentiment":"neutral","sentiment_score":-0.033521223813295364}],"sentiment":"neutral","sentiment_score":-0.033521223813295364,"channel":1,"num_words":1,"start":198.36,"end":198.86},{"sentences":[{"text":"Peel Community Care and Peel Chiropractic.","start":199.46,"end":201.64,"sentiment":"neutral","sentiment_score":-0.016866050350169342}],"sentiment":"neutral","sentiment_score":-0.016866050350169342,"channel":0,"num_words":6,"start":199.46,"end":201.64},{"sentences":[{"text":"Yep.","start":202.51999,"end":203.01999,"sentiment":"neutral","sentiment_score":-0.11169837415218352}],"sentiment":"neutral","sentiment_score":-0.11169837415218352,"channel":1,"num_words":1,"start":202.51999,"end":203.01999},{"sentences":[{"text":"And we so we we need to stop using them.","start":204.1,"end":206.92001,"sentiment":"negative","sentiment_score":-0.37071073353290557}],"sentiment":"negative","sentiment_score":-0.37071073353290557,"channel":0,"num_words":10,"start":204.1,"end":206.92001},{"sentences":[{"text":"Yeah.","start":207.79999,"end":208.2,"sentiment":"neutral","sentiment_score":-0.08681398630142212},{"text":"We have.","start":208.2,"end":209.01999,"sentiment":"neutral","sentiment_score":-0.08961453288793564}],"sentiment":"neutral","sentiment_score":-0.0886810173590978,"channel":1,"num_words":3,"start":207.79999,"end":209.01999},{"sentences":[{"text":"You","start":210.42001,"end":210.66,"sentiment":"neutral","sentiment_score":-0.06978905200958252}],"sentiment":"neutral","sentiment_score":-0.06978905200958252,"channel":0,"num_words":1,"start":210.42001,"end":210.66},{"sentences":[{"text":"I've","start":210.45499,"end":210.855,"sentiment":"neutral","sentiment_score":-0.07008841633796692}],"sentiment":"neutral","sentiment_score":-0.07008841633796692,"channel":1,"num_words":1,"start":210.45499,"end":210.855},{"sentences":[{"text":"have?","start":210.66,"end":211.16,"sentiment":"neutral","sentiment_score":-0.04533126577734947}],"sentiment":"neutral","sentiment_score":-0.04533126577734947,"channel":0,"num_words":1,"start":210.66,"end":211.16},{"sentences":[{"text":"sent so I've I've sent Rebecca an email, but she wouldn't have got it yet.","start":210.855,"end":215.89499,"sentiment":"neutral","sentiment_score":-0.1870698983470599},{"text":"Obviously, she doesn't work Fridays, or maybe it was yesterday.","start":215.89499,"end":218.215,"sentiment":"neutral","sentiment_score":-0.25186333507299424},{"text":"I don't know.","start":218.215,"end":218.69499,"sentiment":"neutral","sentiment_score":-0.22475573420524597},{"text":"Anyway, I've sent her one to try to get a better process in place.","start":218.69499,"end":222.69499,"sentiment":"neutral","sentiment_score":-0.18511991894670896},{"text":"It is a bit confusing at the moment.","start":222.69499,"end":224.555,"sentiment":"negative","sentiment_score":-0.5872333627194166}],"sentiment":"neutral","sentiment_score":-0.26576989591121675,"channel":1,"num_words":50,"start":210.855,"end":224.555},{"sentences":[{"text":"Whenever somebody is kind of approved or not not approved to be used, she sends us an email, but it gets a bit hard for everyone to keep track of what who is and who isn't.","start":226.59,"end":237.09,"sentiment":"negative","sentiment_score":-0.42841227021482253},{"text":"So I have asked her to start changing in Samway to put do not use in front of the ones that aren't so that at least we can see that, but as well as the email, but also asked whether","start":239.025,"end":250.785,"sentiment":"neutral","sentiment_score":-0.18388430327177047}],"sentiment":"neutral","sentiment_score":-0.2997133402447951,"channel":1,"num_words":76,"start":226.59,"end":250.785},{"sentences":[{"text":"Right.","start":250.585,"end":250.83,"sentiment":"neutral","sentiment_score":-0.025627711787819862}],"sentiment":"neutral","sentiment_score":-0.025627711787819862,"channel":0,"num_words":1,"start":250.585,"end":250.83},{"sentences":[{"text":"there is some kind of register or something that we can like, that she uses that we can check because","start":250.785,"end":256.28,"sentiment":"neutral","sentiment_score":-0.02071978049352765}],"sentiment":"neutral","sentiment_score":-0.02071978049352765,"channel":1,"num_words":20,"start":250.785,"end":256.28},{"sentences":[{"text":"Yes.","start":256.67,"end":257.17,"sentiment":"neutral","sentiment_score":-0.12537989020347595}],"sentiment":"neutral","sentiment_score":-0.12537989020347595,"channel":0,"num_words":1,"start":256.67,"end":257.17},{"sentences":[{"text":"it's it's very difficult to know who is and who isn't.","start":256.74,"end":259.06,"sentiment":"negative","sentiment_score":-0.48262563618746673},{"text":"And we still have a lot of people who we use but haven't moved on to a support at home agreement yet, which I don't actually think is okay, but I guess it is because this is under Tracy, and I'm sure Tracy's made sure that it is.","start":259.06,"end":274.05502,"sentiment":"neutral","sentiment_score":-0.21152969791243473}],"sentiment":"neutral","sentiment_score":-0.2620730084382882,"channel":1,"num_words":59,"start":256.74,"end":274.05502},{"sentences":[{"text":"No.","start":274.955,"end":275.275,"sentiment":"negative","sentiment_score":-0.40628641843795776},{"text":"In fact, it's not.","start":275.275,"end":276.235,"sentiment":"negative","sentiment_score":-0.37527140229940414},{"text":"And that that's one of the issues.","start":276.235,"end":277.695,"sentiment":"negative","sentiment_score":-0.3660145912851606},{"text":"So we","start":277.89,"end":278.61002,"sentiment":"neutral","sentiment_score":-0.14368541166186333}],"sentiment":"negative","sentiment_score":-0.33977464213967323,"channel":0,"num_words":14,"start":274.955,"end":278.61002},{"sentences":[{"text":"Well,","start":278.195,"end":278.695,"sentiment":"neutral","sentiment_score":-0.2811344861984253}],"sentiment":"neutral","sentiment_score":-0.2811344861984253,"channel":1,"num_words":1,"start":278.195,"end":278.695},{"sentences":[{"text":"cannot","start":278.61002,"end":279.09003,"sentiment":"negative","sentiment_score":-0.426436185836792}],"sentiment":"negative","sentiment_score":-0.426436185836792,"channel":0,"num_words":1,"start":278.61002,"end":279.09003},{"sentences":[{"text":"I agree.","start":278.83502,"end":279.31,"sentiment":"negative","sentiment_score":-0.3471142202615738}],"sentiment":"negative","sentiment_score":-0.3471142202615738,"channel":1,"num_words":2,"start":278.83502,"end":279.31},{"sentences":[{"text":"use","start":279.09003,"end":279.49002,"sentiment":"neutral","sentiment_score":-0.25587987899780273}],"sentiment":"neutral","sentiment_score":-0.25587987899780273,"channel":0,"num_words":1,"start":279.09003,"end":279.49002},{"sentences":[{"text":"I","start":279.31,"end":279.545,"sentiment":"neutral","sentiment_score":-0.2652588188648224}],"sentiment":"neutral","sentiment_score":-0.2652588188648224,"channel":1,"num_words":1,"start":279.31,"end":279.545},{"sentences":[{"text":"anyone","start":279.49002,"end":279.99002,"sentiment":"neutral","sentiment_score":-0.29234743118286133}],"sentiment":"neutral","sentiment_score":-0.29234743118286133,"channel":0,"num_words":1,"start":279.49002,"end":279.99002},{"sentences":[{"text":"I don't but","start":279.545,"end":281.88998,"sentiment":"neutral","sentiment_score":-0.24594480792681375}],"sentiment":"neutral","sentiment_score":-0.24594480792681375,"channel":1,"num_words":3,"start":279.545,"end":281.88998},{"sentences":[{"text":"unless","start":281.80002,"end":282.05002,"sentiment":"neutral","sentiment_score":-0.3065683841705322}],"sentiment":"neutral","sentiment_score":-0.3065683841705322,"channel":0,"num_words":1,"start":281.80002,"end":282.05002},{"sentences":[{"text":"they don't","start":281.88998,"end":282.53,"sentiment":"neutral","sentiment_score":-0.32785308361053467}],"sentiment":"neutral","sentiment_score":-0.32785308361053467,"channel":1,"num_words":2,"start":281.88998,"end":282.53},{"sentences":[{"text":"yes.","start":282.45,"end":282.95,"sentiment":"neutral","sentiment_score":-0.2934054732322693}],"sentiment":"neutral","sentiment_score":-0.2934054732322693,"channel":0,"num_words":1,"start":282.45,"end":282.95},{"sentences":[{"text":"send them a a renewal one until it comes up for renewal.","start":282.53,"end":286.15,"sentiment":"neutral","sentiment_score":-0.29548992092410725},{"text":"Like, they don't send them a support at home one until their contract comes up for renewal.","start":286.69,"end":290.44998,"sentiment":"neutral","sentiment_score":-0.3110987053197973},{"text":"So it's happening in dribs and drabs.","start":290.44998,"end":292.22998,"sentiment":"neutral","sentiment_score":-0.25749289776597706},{"text":"And so when","start":292.53,"end":293.33,"sentiment":"neutral","sentiment_score":-0.06773123393456142}],"sentiment":"neutral","sentiment_score":-0.2779538725049068,"channel":1,"num_words":39,"start":282.53,"end":293.33},{"sentences":[{"text":"No.","start":293.11502,"end":293.435,"sentiment":"neutral","sentiment_score":-0.12339839339256288}],"sentiment":"neutral","sentiment_score":-0.12339839339256288,"channel":0,"num_words":1,"start":293.11502,"end":293.435},{"sentences":[{"text":"one","start":293.33,"end":293.49,"sentiment":"neutral","sentiment_score":-0.11709070205688477}],"sentiment":"neutral","sentiment_score":-0.11709070205688477,"channel":1,"num_words":1,"start":293.33,"end":293.49},{"sentences":[{"text":"I","start":293.435,"end":293.515,"sentiment":"neutral","sentiment_score":-0.12580254673957825}],"sentiment":"neutral","sentiment_score":-0.12580254673957825,"channel":0,"num_words":1,"start":293.435,"end":293.515},{"sentences":[{"text":"will","start":293.49,"end":293.72998,"sentiment":"neutral","sentiment_score":-0.0969751998782158}],"sentiment":"neutral","sentiment_score":-0.0969751998782158,"channel":1,"num_words":1,"start":293.49,"end":293.72998},{"sentences":[{"text":"think","start":293.515,"end":293.83502,"sentiment":"neutral","sentiment_score":-0.07609929144382477}],"sentiment":"neutral","sentiment_score":-0.07609929144382477,"channel":0,"num_words":1,"start":293.515,"end":293.83502},{"sentences":[{"text":"come","start":293.72998,"end":293.88998,"sentiment":"neutral","sentiment_score":-0.09648394584655762}],"sentiment":"neutral","sentiment_score":-0.09648394584655762,"channel":1,"num_words":1,"start":293.72998,"end":293.88998},{"sentences":[{"text":"I","start":293.83502,"end":293.915,"sentiment":"neutral","sentiment_score":-0.10499148070812224}],"sentiment":"neutral","sentiment_score":-0.10499148070812224,"channel":0,"num_words":1,"start":293.83502,"end":293.915},{"sentences":[{"text":"up","start":293.88998,"end":294.13,"sentiment":"neutral","sentiment_score":-0.07625940442085266}],"sentiment":"neutral","sentiment_score":-0.07625940442085266,"channel":1,"num_words":1,"start":293.88998,"end":294.13},{"sentences":[{"text":"think","start":293.915,"end":294.315,"sentiment":"neutral","sentiment_score":-0.07700782269239426}],"sentiment":"neutral","sentiment_score":-0.07700782269239426,"channel":0,"num_words":1,"start":293.915,"end":294.315},{"sentences":[{"text":"next","start":294.13,"end":294.44998,"sentiment":"neutral","sentiment_score":-0.07662896811962128}],"sentiment":"neutral","sentiment_score":-0.07662896811962128,"channel":1,"num_words":1,"start":294.13,"end":294.44998},{"sentences":[{"text":"they","start":294.315,"end":294.635,"sentiment":"neutral","sentiment_score":-0.07487840950489044}],"sentiment":"neutral","sentiment_score":-0.07487840950489044,"channel":0,"num_words":1,"start":294.315,"end":294.635},{"sentences":[{"text":"month?","start":294.44998,"end":294.94998,"sentiment":"neutral","sentiment_score":-0.0891956239938736}],"sentiment":"neutral","sentiment_score":-0.0891956239938736,"channel":1,"num_words":1,"start":294.44998,"end":294.94998},{"sentences":[{"text":"believed that they'd addressed everyone at the beginning.","start":294.635,"end":297.61502,"sentiment":"neutral","sentiment_score":-0.09308065194636583}],"sentiment":"neutral","sentiment_score":-0.09308065194636583,"channel":0,"num_words":8,"start":294.635,"end":297.61502},{"sentences":[{"text":"No.","start":299.185,"end":299.505,"sentiment":"neutral","sentiment_score":-0.1578879356384277}],"sentiment":"neutral","sentiment_score":-0.1578879356384277,"channel":1,"num_words":1,"start":299.185,"end":299.505},{"sentences":[{"text":"So","start":299.275,"end":299.515,"sentiment":"neutral","sentiment_score":-0.11471058428287506}],"sentiment":"neutral","sentiment_score":-0.11471058428287506,"channel":0,"num_words":1,"start":299.275,"end":299.515},{"sentences":[{"text":"They","start":299.505,"end":299.825,"sentiment":"neutral","sentiment_score":-0.16640333831310272}],"sentiment":"neutral","sentiment_score":-0.16640333831310272,"channel":1,"num_words":1,"start":299.505,"end":299.825},{"sentences":[{"text":"if you're","start":299.515,"end":300.075,"sentiment":"neutral","sentiment_score":-0.1885913982987404}],"sentiment":"neutral","sentiment_score":-0.1885913982987404,"channel":0,"num_words":2,"start":299.515,"end":300.075},{"sentences":[{"text":"no.","start":299.985,"end":300.305,"sentiment":"neutral","sentiment_score":-0.18642130494117737}],"sentiment":"neutral","sentiment_score":-0.18642130494117737,"channel":1,"num_words":1,"start":299.985,"end":300.305},{"sentences":[{"text":"aware","start":300.075,"end":300.475,"sentiment":"neutral","sentiment_score":-0.1963544338941574}],"sentiment":"neutral","sentiment_score":-0.1963544338941574,"channel":0,"num_words":1,"start":300.075,"end":300.475},{"sentences":[{"text":"Because","start":300.305,"end":300.705,"sentiment":"neutral","sentiment_score":-0.16881398856639862}],"sentiment":"neutral","sentiment_score":-0.16881398856639862,"channel":1,"num_words":1,"start":300.305,"end":300.705},{"sentences":[{"text":"of","start":300.475,"end":300.795,"sentiment":"neutral","sentiment_score":-0.17883418500423431}],"sentiment":"neutral","sentiment_score":-0.17883418500423431,"channel":0,"num_words":1,"start":300.475,"end":300.795},{"sentences":[{"text":"they're still they they're still like, Rebecca will send me them now, and she'll say someone or other is up for renewal now.","start":300.705,"end":307.025,"sentiment":"neutral","sentiment_score":-0.154240731311881},{"text":"Do you want to renew?","start":307.025,"end":308.245,"sentiment":"neutral","sentiment_score":-0.11608344316482544},{"text":"And then I'll say yes or no, and then she'll send them the support at home agreement.","start":308.44998,"end":313.09,"sentiment":"neutral","sentiment_score":-0.10043053591952604},{"text":"That's what's happening.","start":313.09,"end":314.07,"sentiment":"neutral","sentiment_score":-0.16625582675139108},{"text":"Like, as an ongoing thing, every week or two, I would get another one that's coming up for renewal or every week.","start":314.21,"end":320.05,"sentiment":"neutral","sentiment_score":-0.08873389475047588}],"sentiment":"neutral","sentiment_score":-0.11837409016277109,"channel":1,"num_words":70,"start":300.705,"end":320.05},{"sentences":[{"text":"I'd say there'd be at least one.","start":320.05,"end":321.66998,"sentiment":"neutral","sentiment_score":-0.08533248943941933},{"text":"This is what the process is that they're doing.","start":323.22498,"end":325.22498,"sentiment":"neutral","sentiment_score":-0.03731834143400192},{"text":"They're doing it as as they come up for renewal.","start":325.22498,"end":328.365,"sentiment":"neutral","sentiment_score":-0.09632964804768562},{"text":"And I don't actually I think they all needed to be in place by the November 1.","start":328.66498,"end":332.66498,"sentiment":"neutral","sentiment_score":-0.26941373330705304},{"text":"I don't think this is okay.","start":332.66498,"end":335.32498,"sentiment":"negative","sentiment_score":-0.39453846712907154}],"sentiment":"neutral","sentiment_score":-0.18048476017251305,"channel":1,"num_words":49,"start":320.05,"end":335.32498},{"sentences":[{"text":"But I've, as I said, it's under Tracy, and I imagine Tracy would have checked that that is okay.","start":335.38498,"end":341.2,"sentiment":"neutral","sentiment_score":-0.14345898792931908},{"text":"I don't know.","start":341.26,"end":342.08,"sentiment":"neutral","sentiment_score":-0.23977795243263245}],"sentiment":"neutral","sentiment_score":-0.1565933921797709,"channel":1,"num_words":22,"start":335.38498,"end":342.08},{"sentences":[{"text":"Alright.","start":341.97998,"end":342.46,"sentiment":"neutral","sentiment_score":-0.04502445459365845},{"text":"Let me check with Tracy.","start":342.46,"end":343.5,"sentiment":"neutral","sentiment_score":-0.07234326303005219},{"text":"Sorry.","start":343.5,"end":343.74,"sentiment":"neutral","sentiment_score":-0.26174625754356384},{"text":"I've got another call from you, sir, which I just need to take.","start":343.74,"end":346.31998,"sentiment":"neutral","sentiment_score":-0.2571053527868711}],"sentiment":"neutral","sentiment_score":-0.2005428306758404,"channel":0,"num_words":20,"start":341.97998,"end":346.31998},{"sentences":[{"text":"Okay.","start":346.54,"end":346.94,"sentiment":"neutral","sentiment_score":-0.02069124206900597},{"text":"Yeah.","start":346.94,"end":347.18,"sentiment":"neutral","sentiment_score":0.028656180948019028},{"text":"No worries.","start":347.18,"end":347.91998,"sentiment":"neutral","sentiment_score":0.016747303307056427}],"sentiment":"neutral","sentiment_score":0.010364886373281479,"channel":1,"num_words":4,"start":346.54,"end":347.91998},{"sentences":[{"text":"Alright.","start":347.74,"end":348.24,"sentiment":"neutral","sentiment_score":0.11037751287221909}],"sentiment":"neutral","sentiment_score":0.11037751287221909,"channel":0,"num_words":1,"start":347.74,"end":348.24},{"sentences":[{"text":"Alright.","start":348.13998,"end":348.62,"sentiment":"neutral","sentiment_score":0.14677593111991882}],"sentiment":"neutral","sentiment_score":0.14677593111991882,"channel":1,"num_words":1,"start":348.13998,"end":348.62},{"sentences":[{"text":"Bye.","start":348.46,"end":348.96,"sentiment":"neutral","sentiment_score":0.13091109693050385}],"sentiment":"neutral","sentiment_score":0.13091109693050385,"channel":0,"num_words":1,"start":348.46,"end":348.96},{"sentences":[{"text":"Bye.","start":348.62,"end":349.12,"sentiment":"neutral","sentiment_score":-0.13185465335845947}],"sentiment":"neutral","sentiment_score":-0.13185465335845947,"channel":1,"num_words":1,"start":348.62,"end":349.12}]},"summary":{"result":"success","short":"The customer is discussing their aged care with the agent and is confused about why they are receiving emails and not receiving them. The agent explains that the emails are being forwarded to case managers and that they are still waiting for a renewal to be sent. The customer also asks about a problem with a member named Rebecca and the agent explains that they are still waiting for a renewal."},"intents":{"segments":[{"text":"In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you.","start_word":13,"end_word":35,"intents":[{"intent":"Find information on aged care","confidence_score":0.14713646}]},{"text":"I did copy you into one of them and sent it through to and Faye, Yeah. but So I've that also not I was received wondering why one. you got that because they normally come to me. Yes.","start_word":71,"end_word":108,"intents":[{"intent":"Understand why they are sent to acs and receive emails","confidence_score":0.000075135504}]},{"text":"Nobody wants Because that's a I'm not surprised. them. But I can So probably answer I my have own question them because on a it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential. That's why.","start_word":221,"end_word":269,"intents":[{"intent":"Clarify acs and residential care","confidence_score":0.0128646875}]},{"text":"But I can So probably answer I my have own question them because on a it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential. That's why.","start_word":230,"end_word":269,"intents":[{"intent":"Clarify question about acs and residential care","confidence_score":0.000011694353}]},{"text":"So it's not So because I I was have thinking, sir, I was thinking why why aren't they being sent direct to RAC?","start_word":272,"end_word":294,"intents":[{"intent":"Question why they are sent to rac","confidence_score":0.005553736},{"intent":"Explain direct contact with acs","confidence_score":0.00010423288}]},{"text":"So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this? gets them. Alright.","start_word":378,"end_word":400,"intents":[{"intent":"Request call back","confidence_score":0.0034637363}]},{"text":"there is some kind of register or something that we can like, that she uses that we can check because Yes.","start_word":731,"end_word":751,"intents":[{"intent":"Check application status and generate support at home agreement","confidence_score":2.6941906e-8}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.2566448450088501},{"text":"Yeah. Good.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.5317354202270508},{"text":"A quick call about various things. In trying to find some information on my aged care this morning around air minute target, which has nothing to do with you. Mhmm. I came across a section that was like, oh, okay. I'm not sure we have the the right details in here. And now I'm getting emails, and I'm thinking, what on earth is this? I did copy you into one of them and sent it through to and Faye, Yeah. but So I've that also not I was received wondering why one. you got that because they normally come to me. Yes. And I've now got another one as well. So I Yeah. obviously They come need to like go you back. get thousands you get thousands of them. Like, they come you get many a day. What what what is it? They're well, you get one every time somebody new gets picked up. Somebody gets a change in level. Somebody gets I don't know. Like, every time the ACSI is it still ACSI? Whatever it is anyway, gets, like, reassessed or reapproved or whatever happens over there. I I don't take much notice of those ones, but So why so why do you get them?","start_word":7,"end_word":212,"sentiment":"neutral","sentiment_score":-0.09779258072376253},{"text":"Why wouldn't it go to someone else?","start_word":213,"end_word":219,"sentiment":"negative","sentiment_score":-0.3553062379360199},{"text":"yeah. Nobody wants Because that's a I'm not surprised. them. But I can So probably answer I my have own question them because on a it's gonna it's gonna go through for anything to do with community, or there's a separate one for anything to do with residential. That's why. Yes. yeah. So it's not So because I I was have thinking, sir, I was thinking why why aren't they being sent direct to RAC? But it could be because it's not related to respite. It's related to in yeah. home care Yeah. or something, You can't which could split yeah. it out like that. So I have it set on an auto forward now to go to the case managers and RAC, everyone that I get, because otherwise, I was having to spend that much time forwarding these things to the right people.","start_word":220,"end_word":363,"sentiment":"neutral","sentiment_score":-0.16844809769342342},{"text":"It was just such a waste of time.","start_word":364,"end_word":371,"sentiment":"negative","sentiment_score":-0.7827578186988831},{"text":"So now they everybody Yeah. Yeah. So I'm gonna go back into MyEdge Care and put you on because I'm like, what on earth is this? gets them. Alright. No But worries. interestingly, the ones for residential weren't going anywhere. Well, I get them. You get I them get for residential residential? ones as well. Yeah. I thought they Oh, all had we to go to the same address or something because I get the residential no. ones. So the residential can be split separately.","start_word":372,"end_word":456,"sentiment":"neutral","sentiment_score":-0.020123358815908432},{"text":"Well, I mean, I don't forward those to residential because when I back when I asked, they said, nah. They don't want them. They don't care. They don't take any notice of it anyway when I was forwarding them, so I stopped forwarding to them.","start_word":457,"end_word":501,"sentiment":"negative","sentiment_score":-0.4298784136772156},{"text":"Yeah. Probably Can't remember right. who that But I think that was to whoever was doing admissions at the time. I I can't even remember now. It was a while ago. So no.","start_word":502,"end_word":534,"sentiment":"neutral","sentiment_score":-0.2014632672071457},{"text":"I don't I don't forward to them anymore.","start_word":535,"end_word":542,"sentiment":"negative","sentiment_score":-0.350763201713562},{"text":"Fair enough. That's alright. I did have a couple of other quick questions. Really, one of them is is just on the back of the couple of emails you received from Rebecca with regards the approved provider, Mhmm. Peel Community Care and Peel Chiropractic. Yep.","start_word":543,"end_word":587,"sentiment":"neutral","sentiment_score":-0.0206633061170578},{"text":"And we so we we need to stop using them.","start_word":588,"end_word":597,"sentiment":"negative","sentiment_score":-0.3726145327091217},{"text":"Yeah. We have. You I've have? sent so I've I've sent Rebecca an email, but she wouldn't have got it yet. Obviously, she doesn't work Fridays, or maybe it was yesterday. I don't know. Anyway, I've sent her one to try to get a better process in place.","start_word":598,"end_word":645,"sentiment":"neutral","sentiment_score":-0.1849120408296585},{"text":"It is a bit confusing at the moment. Whenever somebody is kind of approved or not not approved to be used, she sends us an email, but it gets a bit hard for everyone to keep track of what who is and who isn't.","start_word":646,"end_word":689,"sentiment":"negative","sentiment_score":-0.4647233486175537},{"text":"So I have asked her to start changing in Samway to put do not use in front of the ones that aren't so that at least we can see that, but as well as the email, but also asked whether Right. there is some kind of register or something that we can like, that she uses that we can check because Yes.","start_word":690,"end_word":751,"sentiment":"neutral","sentiment_score":-0.1278405338525772},{"text":"it's it's very difficult to know who is and who isn't.","start_word":752,"end_word":762,"sentiment":"negative","sentiment_score":-0.4433912932872772},{"text":"And we still have a lot of people who we use but haven't moved on to a support at home agreement yet, which I don't actually think is okay, but I guess it is because this is under Tracy, and I'm sure Tracy's made sure that it is.","start_word":763,"end_word":810,"sentiment":"neutral","sentiment_score":-0.2131717950105667},{"text":"No. In fact, it's not. And that that's one of the issues.","start_word":811,"end_word":822,"sentiment":"negative","sentiment_score":-0.3774808347225189},{"text":"So we Well, cannot I agree. use I anyone I don't but unless they don't yes. send them a a renewal one until it comes up for renewal. Like, they don't send them a support at home one until their contract comes up for renewal. So it's happening in dribs and drabs. And so when No. one I will think come I up think next they month? believed that they'd addressed everyone at the beginning. No. So They if you're no. aware Because of they're still they they're still like, Rebecca will send me them now, and she'll say someone or other is up for renewal now. Do you want to renew? And then I'll say yes or no, and then she'll send them the support at home agreement. That's what's happening. Like, as an ongoing thing, every week or two, I would get another one that's coming up for renewal or every week. I'd say there'd be at least one. This is what the process is that they're doing. They're doing it as as they come up for renewal. And I don't actually I think they all needed to be in place by the November 1. I don't think this is okay. But I've, as I said, it's under Tracy, and I imagine Tracy would have checked that that is okay. I don't know. Alright. Let me check with Tracy. Sorry. I've got another call from you, sir, which I just need to take. Okay. Yeah. No worries. Alright. Alright. Bye. Bye.","start_word":823,"end_word":1075,"sentiment":"neutral","sentiment_score":-0.1660342149348127}],"average":{"sentiment":"neutral","sentiment_score":-0.17136327682002897}}}}