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Thank you very much.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.011992042884230614},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":-0.005801778665045276},{"text":"Thanks, Ron.","start":13.12,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.31732115149497986},{"text":"Please stay on the line.","start":14.355,"end":15.8949995,"sentiment":"neutral","sentiment_score":0.12131299078464508},{"text":"Hello?","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.05838650092482567}],"sentiment":"neutral","sentiment_score":0.04875029368326068,"num_words":25,"start":0.24,"end":20.535},{"sentences":[{"text":"Can you take me off your phone list?","start":29.33,"end":31.19,"sentiment":"neutral","sentiment_score":-0.2313914019614458},{"text":"Can you you've called me twice in a row.","start":32.13,"end":33.73,"sentiment":"negative","sentiment_score":-0.5489924020237393},{"text":"I don't want you to call me again.","start":33.73,"end":34.93,"sentiment":"negative","sentiment_score":-0.6778759211301804},{"text":"Can you please take me off whatever list it is you're getting my number from?","start":34.93,"end":37.989998,"sentiment":"negative","sentiment_score":-0.44770861268043516},{"text":"Thank you very much.","start":40.05,"end":41.01,"sentiment":"positive","sentiment_score":0.37019257992506027}],"sentiment":"negative","sentiment_score":-0.39658929712393065,"num_words":44,"start":29.33,"end":41.01},{"sentences":[{"text":"Bye.","start":41.01,"end":41.51,"sentiment":"neutral","sentiment_score":0.16015051305294037}],"sentiment":"neutral","sentiment_score":0.16015051305294037,"num_words":1,"start":41.01,"end":41.51}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks, Ron. Please stay on the line. Hello?\n\nChannel 0: Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are\n\nChannel 1: Can\n\nChannel 0: you\n\nChannel 1: you take\n\nChannel 0: doing\n\nChannel 1: me off\n\nChannel 0: today?\n\nChannel 1: your phone list? Can you you've called me twice in a row. I don't want you to call me again. Can you please take me off whatever list it is you're getting my number from?\n\nChannel 0: Thank you.\n\nChannel 1: Thank you very much. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.011992042884230614},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.22,"sentiment":"neutral","sentiment_score":-0.005801778665045276}],"sentiment":"neutral","sentiment_score":-0.0047550832797937535,"channel":1,"num_words":17,"start":0.24,"end":5.22},{"sentences":[{"text":"Ronald.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.03529903292655945}],"sentiment":"neutral","sentiment_score":0.03529903292655945,"channel":0,"num_words":1,"start":6.64,"end":7.14},{"sentences":[{"text":"Thanks, Ron.","start":13.12,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.31732115149497986},{"text":"Please stay on the line.","start":14.355,"end":15.8949995,"sentiment":"neutral","sentiment_score":0.12131299078464508},{"text":"Hello?","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.05838650092482567}],"sentiment":"neutral","sentiment_score":0.16244921972975135,"channel":1,"num_words":8,"start":13.12,"end":20.535},{"sentences":[{"text":"Yeah.","start":22.235,"end":22.555,"sentiment":"neutral","sentiment_score":0.1014011800289154},{"text":"Good afternoon.","start":22.555,"end":23.215,"sentiment":"neutral","sentiment_score":0.19489111751317978},{"text":"Paul, it's Ronald from Cloud Solution IT.","start":23.835,"end":28.654999,"sentiment":"neutral","sentiment_score":0.0740219306732927},{"text":"How are","start":29.11,"end":29.43,"sentiment":"neutral","sentiment_score":0.039645892567932606}],"sentiment":"neutral","sentiment_score":0.09071905957534909,"channel":0,"num_words":12,"start":22.235,"end":29.43},{"sentences":[{"text":"Can","start":29.33,"end":29.49,"sentiment":"neutral","sentiment_score":-0.12104830145835876}],"sentiment":"neutral","sentiment_score":-0.12104830145835876,"channel":1,"num_words":1,"start":29.33,"end":29.49},{"sentences":[{"text":"you","start":29.43,"end":29.67,"sentiment":"neutral","sentiment_score":-0.29160255193710327}],"sentiment":"neutral","sentiment_score":-0.29160255193710327,"channel":0,"num_words":1,"start":29.43,"end":29.67},{"sentences":[{"text":"you take","start":29.49,"end":29.73,"sentiment":"neutral","sentiment_score":-0.3082429766654968}],"sentiment":"neutral","sentiment_score":-0.3082429766654968,"channel":1,"num_words":2,"start":29.49,"end":29.73},{"sentences":[{"text":"doing","start":29.67,"end":29.990002,"sentiment":"neutral","sentiment_score":-0.2357080578804016}],"sentiment":"neutral","sentiment_score":-0.2357080578804016,"channel":0,"num_words":1,"start":29.67,"end":29.990002},{"sentences":[{"text":"me off","start":29.73,"end":30.21,"sentiment":"neutral","sentiment_score":-0.2504087835550308}],"sentiment":"neutral","sentiment_score":-0.2504087835550308,"channel":1,"num_words":2,"start":29.73,"end":30.21},{"sentences":[{"text":"today?","start":29.990002,"end":30.490002,"sentiment":"neutral","sentiment_score":-0.1541593223810196}],"sentiment":"neutral","sentiment_score":-0.1541593223810196,"channel":0,"num_words":1,"start":29.990002,"end":30.490002},{"sentences":[{"text":"your phone list?","start":30.21,"end":31.19,"sentiment":"neutral","sentiment_score":-0.20425979793071747},{"text":"Can you you've called me twice in a row.","start":32.13,"end":33.73,"sentiment":"negative","sentiment_score":-0.5489924020237393},{"text":"I don't want you to call me again.","start":33.73,"end":34.93,"sentiment":"negative","sentiment_score":-0.6778759211301804},{"text":"Can you please take me off whatever list it is you're getting my number from?","start":34.93,"end":37.989998,"sentiment":"negative","sentiment_score":-0.44770861268043516}],"sentiment":"negative","sentiment_score":-0.5054956448929651,"channel":1,"num_words":35,"start":30.21,"end":37.989998},{"sentences":[{"text":"Thank you.","start":38.95,"end":39.690002,"sentiment":"neutral","sentiment_score":0.1180519089102745}],"sentiment":"neutral","sentiment_score":0.1180519089102745,"channel":0,"num_words":2,"start":38.95,"end":39.690002},{"sentences":[{"text":"Thank you very much.","start":40.05,"end":41.01,"sentiment":"positive","sentiment_score":0.37019257992506027},{"text":"Bye.","start":41.01,"end":41.51,"sentiment":"neutral","sentiment_score":0.16015051305294037}],"sentiment":"neutral","sentiment_score":0.3281841665506363,"channel":1,"num_words":5,"start":40.05,"end":41.51},{"sentences":[{"text":"Alright.","start":41.91,"end":42.31,"sentiment":"neutral","sentiment_score":0.09524989128112792},{"text":"Bye bye.","start":42.31,"end":42.97,"sentiment":"neutral","sentiment_score":0.06817611120641232}],"sentiment":"neutral","sentiment_score":0.07720070456465085,"channel":0,"num_words":3,"start":41.91,"end":42.97}]},"summary":{"result":"success","short":"A customer named Ronald calls and asks to be taken off the company's phone list. The agent, named Paul, apologizes and promises to remove Ronald's number from the list. The call ends with the agent thanking Ronald and saying goodbye."},"intents":{"segments":[{"text":"Can you please take me off whatever list it is you're getting my number from? Thank you.","start_word":66,"end_word":82,"intents":[{"intent":"Request removal from phone list","confidence_score":0.4524039}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks, Ron. Please stay on the line. Hello? Yeah. Good afternoon. Paul, it's Ronald from Cloud Solution IT. How are Can you you take doing me off today? your phone list?","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.011527705937623978},{"text":"Can you you've called me twice in a row. I don't want you to call me again. Can you please take me off whatever list it is you're getting my number from?","start_word":49,"end_word":80,"sentiment":"negative","sentiment_score":-0.5306617617607117},{"text":"Thank you.","start_word":81,"end_word":82,"sentiment":"neutral","sentiment_score":0.1062435731291771},{"text":"Thank you very much.","start_word":83,"end_word":86,"sentiment":"positive","sentiment_score":0.3779481053352356},{"text":"Bye. Alright. Bye bye.","start_word":87,"end_word":90,"sentiment":"neutral","sentiment_score":0.10338759422302246}],"average":{"sentiment":"neutral","sentiment_score":-0.14076105753580728}}}}