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Good afternoon.\n\nChannel 1: Yeah. Hi. I'm gonna be a call.\n\nChannel 0: Hi. This is Abby, sir, calling from Techno One in Brisbane.\n\nChannel 1: Yep.\n\nChannel 0: But I wanted to confirm if I'm talking to the right person. What's your name, sir?\n\nChannel 1: My name is Colin.\n\nChannel 0: Colin?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Dana asked me to reach out to you. We wanted to know if, we have a note here because we've spoken to you previously, and there's a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. We're over. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.3260384798049927},{"text":"Good afternoon.","start":1.52,"end":2.1799998,"sentiment":"positive","sentiment_score":0.4795539081096649}],"sentiment":"positive","sentiment_score":0.42838209867477417,"channel":0,"num_words":3,"start":1.1999999,"end":2.1799998},{"sentences":[{"text":"Yeah.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.2516869008541107},{"text":"Hi.","start":3.52,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.18538445234298703},{"text":"I'm gonna be a call.","start":3.6799998,"end":4.74,"sentiment":"neutral","sentiment_score":0.15621839761734008}],"sentiment":"neutral","sentiment_score":0.17402333446911403,"channel":1,"num_words":7,"start":3.28,"end":4.74},{"sentences":[{"text":"Hi.","start":6.08,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.07615800946950912},{"text":"This is Abby, sir, calling from Techno One in Brisbane.","start":6.3199997,"end":9.22,"sentiment":"neutral","sentiment_score":0.08155119009315967}],"sentiment":"neutral","sentiment_score":0.08106090094555508,"channel":0,"num_words":11,"start":6.08,"end":9.22},{"sentences":[{"text":"Yep.","start":11.12,"end":11.62,"sentiment":"neutral","sentiment_score":0.08434189856052399}],"sentiment":"neutral","sentiment_score":0.08434189856052399,"channel":1,"num_words":1,"start":11.12,"end":11.62},{"sentences":[{"text":"But I wanted to confirm if I'm talking to the right person.","start":12.08,"end":14.48,"sentiment":"neutral","sentiment_score":0.01495311688631773},{"text":"What's your name, sir?","start":14.48,"end":15.7,"sentiment":"neutral","sentiment_score":0.015416854759678245}],"sentiment":"neutral","sentiment_score":0.015069051354657859,"channel":0,"num_words":16,"start":12.08,"end":15.7},{"sentences":[{"text":"My name is Colin.","start":15.835,"end":16.814999,"sentiment":"neutral","sentiment_score":0.007269989117048681}],"sentiment":"neutral","sentiment_score":0.007269989117048681,"channel":1,"num_words":4,"start":15.835,"end":16.814999},{"sentences":[{"text":"Colin?","start":18.045,"end":18.545,"sentiment":"neutral","sentiment_score":0.010564424097537994}],"sentiment":"neutral","sentiment_score":0.010564424097537994,"channel":0,"num_words":1,"start":18.045,"end":18.545},{"sentences":[{"text":"Yep.","start":19.035,"end":19.535,"sentiment":"neutral","sentiment_score":0.041894834488630295}],"sentiment":"neutral","sentiment_score":0.041894834488630295,"channel":1,"num_words":1,"start":19.035,"end":19.535},{"sentences":[{"text":"Yeah.","start":19.085,"end":19.325,"sentiment":"neutral","sentiment_score":0.05725957825779915},{"text":"Dana asked me to reach out to you.","start":19.325,"end":21.405,"sentiment":"neutral","sentiment_score":0.0351749996189028},{"text":"We wanted to know if, we have a note here because we've spoken to you previously, and there's a note here that says that you're coming up for an IT review towards the middle of this year.","start":21.645,"end":34.078938,"sentiment":"neutral","sentiment_score":-0.03281015605741256},{"text":"Is that correct?","start":34.378937,"end":35.27894,"sentiment":"neutral","sentiment_score":-0.03098512130479018}],"sentiment":"neutral","sentiment_score":-0.01976064413937987,"channel":0,"num_words":49,"start":19.085,"end":35.27894},{"sentences":[{"text":"No.","start":35.48,"end":35.64,"sentiment":"negative","sentiment_score":-0.41773703694343567},{"text":"We're over.","start":35.64,"end":36.12,"sentiment":"neutral","sentiment_score":-0.3112427145242691},{"text":"Thanks.","start":36.12,"end":36.44,"sentiment":"neutral","sentiment_score":0.2135301828384399},{"text":"Bye.","start":36.44,"end":36.863937,"sentiment":"neutral","sentiment_score":0.1542748361825943}],"sentiment":"neutral","sentiment_score":-0.13448348939418792,"channel":1,"num_words":5,"start":35.48,"end":36.863937}]},"summary":{"result":"success","short":"The Techno One representative, Abby, calls to confirm if she is speaking to the right person, as there is a note indicating that the customer is coming up for an IT review towards the middle of the year. The customer confirms that they are over the age of the representative and the call ends."},"intents":{"segments":[{"text":"But I wanted to confirm if I'm talking to the right person. What's your name, sir? My name is Colin.","start_word":22,"end_word":41,"intents":[{"intent":"Confirm identity","confidence_score":0.86464095}]},{"text":"We wanted to know if, we have a note here because we've spoken to you previously, and there's a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct? No.","start_word":53,"end_word":93,"intents":[{"intent":"Receive note","confidence_score":0.0031777502},{"intent":"Schedule it review","confidence_score":0.33206543}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3260384798049927},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.4610198140144348},{"text":"Yeah. Hi. I'm gonna be a call. Hi. This is Abby, sir, calling from Techno One in Brisbane. Yep. But I wanted to confirm if I'm talking to the right person. What's your name, sir? My name is Colin. Colin? Yep. Yeah. Dana asked me to reach out to you. We wanted to know if, we have a note here because we've spoken to you previously, and there's a note here that says that you're coming up for an IT review towards the middle of this year. Is that correct?","start_word":3,"end_word":92,"sentiment":"neutral","sentiment_score":0.024612506851553917},{"text":"No.","start_word":93,"end_word":93,"sentiment":"negative","sentiment_score":-0.41773703694343567},{"text":"We're over. Thanks. Bye.","start_word":94,"end_word":97,"sentiment":"neutral","sentiment_score":-0.05547446012496948}],"average":{"sentiment":"neutral","sentiment_score":0.026102674634833085}}}}