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The agent, Jay, informs Ronald that he will have Adam call him back when he can and thanks him for calling. The call ends with a brief exchange of pleasantries."},"intents":{"segments":[{"text":"May I speak with Adam? Yeah.","start_word":8,"end_word":13,"intents":[{"intent":"Speak with adam","confidence_score":0.2667313}]},{"text":"He said he last time I spoke to him, he did say he'll give you a callback when he can. Alright.","start_word":51,"end_word":71,"intents":[{"intent":"Provide callback","confidence_score":0.09301887}]}]},"sentiments":{"segments":[{"text":"Alliance Flight. This is Jay. Yeah. Good morning. May I speak with Adam? Yeah. Who who is calling? Sorry. Ronald from Cloud Solution IT. Yep. No worries. I'll see if it's available. Alright.","start_word":0,"end_word":32,"sentiment":"neutral","sentiment_score":0.07397116720676422},{"text":"Thank you.","start_word":33,"end_word":34,"sentiment":"positive","sentiment_score":0.387035071849823},{"text":"No worries. Hi, Ronald. You still there? Yes. I am. Yeah.","start_word":35,"end_word":45,"sentiment":"neutral","sentiment_score":0.028783883899450306},{"text":"I can't get through.","start_word":46,"end_word":49,"sentiment":"negative","sentiment_score":-0.3335200250148773},{"text":"Sorry. He said he last time I spoke to him, he did say he'll give you a callback when he can. Alright. Okay. No worries. No Thank worries. you.","start_word":50,"end_word":78,"sentiment":"neutral","sentiment_score":-0.017976218834519386},{"text":"Thank you.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.37432417273521423},{"text":"Bye.","start_word":81,"end_word":81,"sentiment":"neutral","sentiment_score":0.19157731533050537}],"average":{"sentiment":"neutral","sentiment_score":0.03109658033327949}}}}