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Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9. Welcome to SPL. Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and we can collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press press 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay. Press 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star. If you would like a callback, press 1. 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be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9.\n\nWelcome to SPL. Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and we can collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries.\n\nTo repeat the menu, press press 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay.\n\nPress 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star.\n\nIf you would like a callback, press 1. Once it's your turn in the","paragraphs":[{"sentences":[{"text":"Please be advised that this call may be recorded for quality and training purposes.","start":0.88,"end":4.74,"sentiment":"negative","sentiment_score":-0.3437922011528696},{"text":"Press 1 for linen hub and click and collect support.","start":5.6,"end":8.34,"sentiment":"neutral","sentiment_score":-0.03257381729781628},{"text":"Press 2 for all other delivery and supply inquiries.","start":8.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.010803210238615671},{"text":"Press 3 for all other inquiries.","start":12.32,"end":13.94,"sentiment":"neutral","sentiment_score":0.016261678809920948},{"text":"To repeat the menu, press 9.","start":14.805,"end":16.985,"sentiment":"neutral","sentiment_score":0.00003073612848917643}],"sentiment":"neutral","sentiment_score":-0.1141845198141204,"num_words":45,"start":0.88,"end":16.985},{"sentences":[{"text":"Welcome to SPL.","start":22.725,"end":24.025002,"sentiment":"neutral","sentiment_score":0.22478906313578287},{"text":"Please be advised that this call may be recorded for quality and training purposes.","start":24.725,"end":28.665,"sentiment":"neutral","sentiment_score":-0.1736868710390159},{"text":"Press 1 for linen hub and we can collect support.","start":29.689999,"end":32.43,"sentiment":"neutral","sentiment_score":0.013511684723198414},{"text":"Press 2 for all other delivery and supply inquiries.","start":32.89,"end":35.55,"sentiment":"neutral","sentiment_score":0.006812445405456755},{"text":"Press 3 for all other inquiries.","start":36.329998,"end":38.11,"sentiment":"neutral","sentiment_score":0.016875517865022022}],"sentiment":"neutral","sentiment_score":-0.03475159623970588,"num_words":42,"start":22.725,"end":38.11},{"sentences":[{"text":"To repeat the menu, press press 1 if you're calling from Brisbane.","start":38.89,"end":43.175,"sentiment":"neutral","sentiment_score":-0.04046415816992521},{"text":"Press 2 if you're calling from Adelaide.","start":43.715,"end":45.655,"sentiment":"neutral","sentiment_score":-0.05651837108390672},{"text":"Press 3 if you're calling from Albury.","start":46.275,"end":48.215,"sentiment":"neutral","sentiment_score":-0.056129580097539086},{"text":"Press 4 if you're calling from Cairns.","start":48.675,"end":50.615,"sentiment":"neutral","sentiment_score":-0.05465390373553548},{"text":"Press 5 if you're calling from Mackay.","start":51.155,"end":53.175,"sentiment":"neutral","sentiment_score":-0.03419018403760025}],"sentiment":"neutral","sentiment_score":-0.047400354268029334,"num_words":40,"start":38.89,"end":53.175},{"sentences":[{"text":"Press 6 if you're calling from Melbourne.","start":53.635002,"end":55.655,"sentiment":"neutral","sentiment_score":-0.0351071549313409},{"text":"Press 7 if you're calling from Perth.","start":56.18,"end":58.199997,"sentiment":"neutral","sentiment_score":-0.032746044386710436},{"text":"Press 8 if you're calling from Sydney.","start":58.66,"end":60.6,"sentiment":"neutral","sentiment_score":-0.03449920405234609},{"text":"To repeat, press 9.","start":61.059998,"end":62.76,"sentiment":"neutral","sentiment_score":-0.0028013805858790874},{"text":"To go back to main menu, press star.","start":63.14,"end":65.56,"sentiment":"neutral","sentiment_score":0.014127388829365373}],"sentiment":"neutral","sentiment_score":-0.018625855615193195,"num_words":33,"start":53.635002,"end":65.56},{"sentences":[{"text":"If you would like a callback, press 1.","start":84.33494,"end":86.59493,"sentiment":"neutral","sentiment_score":0.0029492448084056377},{"text":"Once it's your turn in the","start":86.894936,"end":88.199936,"sentiment":"neutral","sentiment_score":0.01580008181432883}],"sentiment":"neutral","sentiment_score":0.00845674638237272,"num_words":14,"start":84.33494,"end":88.199936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9.\n\nWelcome to SPL. Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and we can collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries.\n\nTo repeat the menu, press press 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay.\n\nPress 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star.\n\nIf you would like a callback, press 1. Once it's your turn in the","paragraphs":[{"sentences":[{"text":"Please be advised that this call may be recorded for quality and training purposes.","start":0.88,"end":4.74,"sentiment":"negative","sentiment_score":-0.3437922011528696},{"text":"Press 1 for linen hub and click and collect support.","start":5.6,"end":8.34,"sentiment":"neutral","sentiment_score":-0.03257381729781628},{"text":"Press 2 for all other delivery and supply inquiries.","start":8.88,"end":11.54,"sentiment":"neutral","sentiment_score":-0.010803210238615671},{"text":"Press 3 for all other inquiries.","start":12.32,"end":13.94,"sentiment":"neutral","sentiment_score":0.016261678809920948},{"text":"To repeat the menu, press 9.","start":14.805,"end":16.985,"sentiment":"neutral","sentiment_score":0.00003073612848917643}],"sentiment":"neutral","sentiment_score":-0.1141845198141204,"channel":1,"num_words":45,"start":0.88,"end":16.985},{"sentences":[{"text":"Welcome to SPL.","start":22.725,"end":24.025002,"sentiment":"neutral","sentiment_score":0.22478906313578287},{"text":"Please be advised that this call may be recorded for quality and training purposes.","start":24.725,"end":28.665,"sentiment":"neutral","sentiment_score":-0.1736868710390159},{"text":"Press 1 for linen hub and we can collect support.","start":29.689999,"end":32.43,"sentiment":"neutral","sentiment_score":0.013511684723198414},{"text":"Press 2 for all other delivery and supply inquiries.","start":32.89,"end":35.55,"sentiment":"neutral","sentiment_score":0.006812445405456755},{"text":"Press 3 for all other inquiries.","start":36.329998,"end":38.11,"sentiment":"neutral","sentiment_score":0.016875517865022022}],"sentiment":"neutral","sentiment_score":-0.03475159623970588,"channel":1,"num_words":42,"start":22.725,"end":38.11},{"sentences":[{"text":"To repeat the menu, press press 1 if you're calling from Brisbane.","start":38.89,"end":43.175,"sentiment":"neutral","sentiment_score":-0.04046415816992521},{"text":"Press 2 if you're calling from Adelaide.","start":43.715,"end":45.655,"sentiment":"neutral","sentiment_score":-0.05651837108390672},{"text":"Press 3 if you're calling from Albury.","start":46.275,"end":48.215,"sentiment":"neutral","sentiment_score":-0.056129580097539086},{"text":"Press 4 if you're calling from Cairns.","start":48.675,"end":50.615,"sentiment":"neutral","sentiment_score":-0.05465390373553548},{"text":"Press 5 if you're calling from Mackay.","start":51.155,"end":53.175,"sentiment":"neutral","sentiment_score":-0.03419018403760025}],"sentiment":"neutral","sentiment_score":-0.047400354268029334,"channel":1,"num_words":40,"start":38.89,"end":53.175},{"sentences":[{"text":"Press 6 if you're calling from Melbourne.","start":53.635002,"end":55.655,"sentiment":"neutral","sentiment_score":-0.0351071549313409},{"text":"Press 7 if you're calling from Perth.","start":56.18,"end":58.199997,"sentiment":"neutral","sentiment_score":-0.032746044386710436},{"text":"Press 8 if you're calling from Sydney.","start":58.66,"end":60.6,"sentiment":"neutral","sentiment_score":-0.03449920405234609},{"text":"To repeat, press 9.","start":61.059998,"end":62.76,"sentiment":"neutral","sentiment_score":-0.0028013805858790874},{"text":"To go back to main menu, press star.","start":63.14,"end":65.56,"sentiment":"neutral","sentiment_score":0.014127388829365373}],"sentiment":"neutral","sentiment_score":-0.018625855615193195,"channel":1,"num_words":33,"start":53.635002,"end":65.56},{"sentences":[{"text":"If you would like a callback, press 1.","start":84.33494,"end":86.59493,"sentiment":"neutral","sentiment_score":0.0029492448084056377},{"text":"Once it's your turn in the","start":86.894936,"end":88.199936,"sentiment":"neutral","sentiment_score":0.01580008181432883}],"sentiment":"neutral","sentiment_score":0.00845674638237272,"channel":1,"num_words":14,"start":84.33494,"end":88.199936}]},"summary":{"result":"success","short":"The representative provides options for the caller to choose from when calling SPL, including linen hub and other delivery and supply inquiries. The caller is advised that the call may be recorded for quality and training purposes. The options are repeated for the caller, and the representative provides options for callback once it's their turn."},"intents":{"segments":[{"text":"Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries.","start_word":14,"end_word":38,"intents":[{"intent":"Direct callers efficiently","confidence_score":0.009085156}]}]},"sentiments":{"segments":[{"text":"Please be advised that this call may be recorded for quality and training purposes.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.3382241129875183},{"text":"Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9. Welcome to SPL. Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and we can collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press press 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay. Press 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star. If you would like a callback, press 1. Once it's your turn in the","start_word":14,"end_word":173,"sentiment":"neutral","sentiment_score":-0.02580258622765541}],"average":{"sentiment":"neutral","sentiment_score":-0.04608969667773226}}}}