{"metadata":{"transaction_key":"deprecated","request_id":"01a0f5ee-8baa-7382-9c1b-3f743762a950","sha256":"980a7b09c77d1ad719709f81107b494863c8ac2a9ac05b80e6e8fcebdcd78dd3","created":"2026-10-01T05:27:27.873Z","duration":23.183937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":34},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":91},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":91,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good afternoon, Kari. Hi, Kari. Good day to you. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Oh.","confidence":1.0,"words":[{"word":"yes","start":3.12,"end":3.4399998,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.10109769552946092},{"word":"hello","start":3.4399998,"end":3.6799998,"confidence":0.99609375,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.13790884613990784},{"word":"good","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4436532258987427},{"word":"afternoon","start":3.84,"end":4.34,"confidence":0.8286133,"punctuated_word":"afternoon,","sentiment":"positive","sentiment_score":0.4124119281768799},{"word":"kari","start":4.48,"end":4.98,"confidence":0.6246745,"punctuated_word":"Kari.","sentiment":"positive","sentiment_score":0.3804325461387634},{"word":"hi","start":8.24,"end":8.72,"confidence":0.9880371,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.3668424189090729},{"word":"kari","start":8.72,"end":9.22,"confidence":0.99869794,"punctuated_word":"Kari.","sentiment":"positive","sentiment_score":0.405017226934433},{"word":"good","start":9.44,"end":9.599999,"confidence":0.52441406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.608751118183136},{"word":"day","start":9.599999,"end":9.76,"confidence":0.9951172,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.6624593734741211},{"word":"to","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6407079696655273},{"word":"you","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5791048407554626},{"word":"my","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.37274327874183655},{"word":"name","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.34388747811317444},{"word":"is","start":10.559999,"end":10.96,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.3120073080062866},{"word":"mary","start":10.96,"end":11.28,"confidence":0.9411621,"punctuated_word":"Mary,","sentiment":"positive","sentiment_score":0.3739968538284302},{"word":"and","start":11.28,"end":11.44,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.36915695667266846},{"word":"i'm","start":11.44,"end":11.679999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.34495577216148376},{"word":"calling","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.3169099986553192},{"word":"from","start":11.92,"end":12.4,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3864019811153412},{"word":"vigilance","start":12.4,"end":12.9,"confidence":0.9482422,"punctuated_word":"Vigilance","sentiment":"positive","sentiment_score":0.3378112018108368},{"word":"ai","start":13.44,"end":13.759999,"confidence":0.8977051,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.3390010595321655},{"word":"i","start":13.759999,"end":13.84,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5772997736930847},{"word":"hope","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6238996982574463},{"word":"you're","start":14.0,"end":14.24,"confidence":1.0,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5554625391960144},{"word":"doing","start":14.24,"end":14.559999,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.509036660194397},{"word":"well","start":14.559999,"end":15.059999,"confidence":0.9555664,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.4758974313735962},{"word":"oh","start":19.548937,"end":20.048937,"confidence":0.6542969,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.06508331000804901}],"paragraphs":{"transcript":"\nYes. Hello. Good afternoon, Kari. Hi, Kari. Good day to you.\n\nMy name is Mary, and I'm calling from Vigilance AI. I hope you're doing well. Oh.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.10109769552946092},{"text":"Hello.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13790884613990784},{"text":"Good afternoon, Kari.","start":3.6799998,"end":4.98,"sentiment":"positive","sentiment_score":0.412165900071462},{"text":"Hi, Kari.","start":8.24,"end":9.22,"sentiment":"positive","sentiment_score":0.38592982292175293},{"text":"Good day to you.","start":9.44,"end":10.16,"sentiment":"positive","sentiment_score":0.6227558255195618}],"sentiment":"positive","sentiment_score":0.4307624718005007,"num_words":11,"start":3.12,"end":10.16},{"sentences":[{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":10.16,"end":13.759999,"sentiment":"positive","sentiment_score":0.3496871888637543},{"text":"I hope you're doing well.","start":13.759999,"end":15.059999,"sentiment":"positive","sentiment_score":0.5483192205429077},{"text":"Oh.","start":19.548937,"end":20.048937,"sentiment":"neutral","sentiment_score":-0.06508331000804901}],"sentiment":"positive","sentiment_score":0.385836542584002,"num_words":16,"start":10.16,"end":20.048937}]}}]},{"alternatives":[{"transcript":"Hello? Hi. Okay. No. I'm okay. Thank you very much. Thanks for the call. I can't talk. So... Yeah. Thank you. See you. Bye. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":1.36,"end":1.86,"confidence":0.8569336,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.023713815957307816},{"word":"hi","start":6.3999996,"end":6.8999996,"confidence":0.7373047,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.275930792093277},{"word":"okay","start":15.298938,"end":15.698937,"confidence":0.74975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1093812882900238},{"word":"no","start":15.698937,"end":15.938938,"confidence":0.94091797,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05715392157435417},{"word":"i'm","start":15.938938,"end":16.098938,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09194241464138032},{"word":"okay","start":16.098938,"end":16.498938,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.02059965580701828},{"word":"thank","start":16.498938,"end":16.658937,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28723764419555664},{"word":"you","start":16.658937,"end":16.818937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5532742142677307},{"word":"very","start":16.818937,"end":17.058937,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.555840253829956},{"word":"much","start":17.058937,"end":17.378937,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4965444803237915},{"word":"thanks","start":17.378937,"end":17.618938,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.2778061628341675},{"word":"for","start":17.618938,"end":17.858938,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.30397146940231323},{"word":"the","start":17.858938,"end":18.018938,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4132652282714844},{"word":"call","start":18.018938,"end":18.518938,"confidence":0.9980469,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.3903128504753113},{"word":"i","start":18.578938,"end":18.978937,"confidence":0.87353516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2907280921936035},{"word":"can't","start":18.978937,"end":19.378937,"confidence":0.99072266,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.2520418167114258},{"word":"talk","start":19.378937,"end":19.778938,"confidence":0.8352051,"punctuated_word":"talk.","sentiment":"neutral","sentiment_score":-0.19439592957496643},{"word":"so","start":19.778938,"end":20.178938,"confidence":0.9838867,"punctuated_word":"So...","sentiment":"neutral","sentiment_score":-0.02241090126335621},{"word":"yeah","start":20.178938,"end":20.658937,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03446940332651138},{"word":"thank","start":20.658937,"end":20.898937,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1978049874305725},{"word":"you","start":20.898937,"end":21.398937,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16730554401874542},{"word":"see","start":21.538937,"end":21.778938,"confidence":0.9194336,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.12021221220493317},{"word":"you","start":21.778938,"end":22.098938,"confidence":0.99609375,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1425483226776123},{"word":"bye","start":22.098938,"end":22.498938,"confidence":0.95947266,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08153118193149567},{"word":"bye","start":22.498938,"end":22.998938,"confidence":0.9838867,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.02957482449710369}],"paragraphs":{"transcript":"\nHello? Hi. Okay. No. I'm okay.\n\nThank you very much. Thanks for the call. I can't talk. So... Yeah.\n\nThank you. See you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.023713815957307816},{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.275930792093277},{"text":"Okay.","start":15.298938,"end":15.698937,"sentiment":"neutral","sentiment_score":0.1093812882900238},{"text":"No.","start":15.698937,"end":15.938938,"sentiment":"neutral","sentiment_score":-0.05715392157435417},{"text":"I'm okay.","start":15.938938,"end":16.498938,"sentiment":"neutral","sentiment_score":0.0562710352241993}],"sentiment":"neutral","sentiment_score":0.07740234086910884,"num_words":6,"start":1.36,"end":16.498938},{"sentences":[{"text":"Thank you very much.","start":16.498938,"end":17.378937,"sentiment":"positive","sentiment_score":0.47322414815425873},{"text":"Thanks for the call.","start":17.378937,"end":18.518938,"sentiment":"positive","sentiment_score":0.3463389277458191},{"text":"I can't talk.","start":18.578938,"end":19.778938,"sentiment":"neutral","sentiment_score":-0.24572194615999857},{"text":"So...","start":19.778938,"end":20.178938,"sentiment":"neutral","sentiment_score":-0.02241090126335621},{"text":"Yeah.","start":20.178938,"end":20.658937,"sentiment":"neutral","sentiment_score":0.03446940332651138}],"sentiment":"neutral","sentiment_score":0.19639576670642084,"num_words":13,"start":16.498938,"end":20.658937},{"sentences":[{"text":"Thank you.","start":20.658937,"end":21.398937,"sentiment":"neutral","sentiment_score":0.18255526572465897},{"text":"See you.","start":21.538937,"end":22.098938,"sentiment":"neutral","sentiment_score":0.13138026744127274},{"text":"Bye.","start":22.098938,"end":22.498938,"sentiment":"neutral","sentiment_score":0.08153118193149567},{"text":"Bye.","start":22.498938,"end":22.998938,"sentiment":"neutral","sentiment_score":0.02957482449710369}],"sentiment":"neutral","sentiment_score":0.12316284546007712,"num_words":6,"start":20.658937,"end":22.998938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good afternoon, Kari.\n\nChannel 1: Hi.\n\nChannel 0: Hi, Kari. Good day to you. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well.\n\nChannel 1: Okay. No. I'm okay. Thank you very much. Thanks for the call.\n\nI can't talk.\n\nChannel 0: Oh.\n\nChannel 1: So... Yeah. Thank you. See you. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.023713815957307816}],"sentiment":"neutral","sentiment_score":0.023713815957307816,"channel":1,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"Yes.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.10109769552946092},{"text":"Hello.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13790884613990784},{"text":"Good afternoon, Kari.","start":3.6799998,"end":4.98,"sentiment":"positive","sentiment_score":0.412165900071462}],"sentiment":"neutral","sentiment_score":0.29510084837675093,"channel":0,"num_words":5,"start":3.12,"end":4.98},{"sentences":[{"text":"Hi.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.275930792093277}],"sentiment":"neutral","sentiment_score":0.275930792093277,"channel":1,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Hi, Kari.","start":8.24,"end":9.22,"sentiment":"positive","sentiment_score":0.38592982292175293},{"text":"Good day to you.","start":9.44,"end":10.16,"sentiment":"positive","sentiment_score":0.6227558255195618},{"text":"My name is Mary, and I'm calling from Vigilance AI.","start":10.16,"end":13.759999,"sentiment":"positive","sentiment_score":0.3496871888637543},{"text":"I hope you're doing well.","start":13.759999,"end":15.059999,"sentiment":"positive","sentiment_score":0.5483192205429077}],"sentiment":"positive","sentiment_score":0.4524452828225635,"channel":0,"num_words":21,"start":8.24,"end":15.059999},{"sentences":[{"text":"Okay.","start":15.298938,"end":15.698937,"sentiment":"neutral","sentiment_score":0.1093812882900238},{"text":"No.","start":15.698937,"end":15.938938,"sentiment":"neutral","sentiment_score":-0.05715392157435417},{"text":"I'm okay.","start":15.938938,"end":16.498938,"sentiment":"neutral","sentiment_score":0.0562710352241993},{"text":"Thank you very much.","start":16.498938,"end":17.378937,"sentiment":"positive","sentiment_score":0.47322414815425873},{"text":"Thanks for the call.","start":17.378937,"end":18.518938,"sentiment":"positive","sentiment_score":0.3463389277458191}],"sentiment":"neutral","sentiment_score":0.2869184783970316,"channel":1,"num_words":12,"start":15.298938,"end":18.518938},{"sentences":[{"text":"I can't talk.","start":18.578938,"end":19.778938,"sentiment":"neutral","sentiment_score":-0.24572194615999857}],"sentiment":"neutral","sentiment_score":-0.24572194615999857,"channel":1,"num_words":3,"start":18.578938,"end":19.778938},{"sentences":[{"text":"Oh.","start":19.548937,"end":20.048937,"sentiment":"neutral","sentiment_score":-0.06508331000804901}],"sentiment":"neutral","sentiment_score":-0.06508331000804901,"channel":0,"num_words":1,"start":19.548937,"end":20.048937},{"sentences":[{"text":"So...","start":19.778938,"end":20.178938,"sentiment":"neutral","sentiment_score":-0.02241090126335621},{"text":"Yeah.","start":20.178938,"end":20.658937,"sentiment":"neutral","sentiment_score":0.03446940332651138},{"text":"Thank you.","start":20.658937,"end":21.398937,"sentiment":"neutral","sentiment_score":0.18255526572465897},{"text":"See you.","start":21.538937,"end":22.098938,"sentiment":"neutral","sentiment_score":0.13138026744127274},{"text":"Bye.","start":22.098938,"end":22.498938,"sentiment":"neutral","sentiment_score":0.08153118193149567}],"sentiment":"neutral","sentiment_score":0.10306582147521633,"channel":1,"num_words":7,"start":19.778938,"end":22.498938},{"sentences":[{"text":"Bye.","start":22.498938,"end":22.998938,"sentiment":"neutral","sentiment_score":0.02957482449710369}],"sentiment":"neutral","sentiment_score":0.02957482449710369,"channel":1,"num_words":1,"start":22.498938,"end":22.998938}]},"summary":{"result":"success","short":"An agent from Mafance AI named Mary calls Kari and greets her. Kari is busy and unable to talk, but Mary thanks her and ends the call."},"intents":{"segments":[{"text":"Bye. Bye.","start_word":50,"end_word":51,"intents":[{"intent":"End conversation","confidence_score":0.18064342}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08757345378398895},{"text":"Good afternoon, Kari.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.40162914991378784},{"text":"Hi.","start_word":6,"end_word":6,"sentiment":"neutral","sentiment_score":0.275930792093277},{"text":"Hi, Kari. Good day to you. My name is Mary, and I'm calling from Vigilance AI. I hope you're doing well.","start_word":7,"end_word":27,"sentiment":"positive","sentiment_score":0.4389025568962097},{"text":"Okay. No. I'm okay.","start_word":28,"end_word":31,"sentiment":"neutral","sentiment_score":0.04683125764131546},{"text":"Thank you very much. Thanks for the call.","start_word":32,"end_word":39,"sentiment":"positive","sentiment_score":0.4165109694004059},{"text":"I can't talk. Oh. So... Yeah. Thank you. See you. Bye. Bye.","start_word":40,"end_word":51,"sentiment":"neutral","sentiment_score":-0.009927019476890564}],"average":{"sentiment":"neutral","sentiment_score":0.25008907946911485}}}}