{"metadata":{"transaction_key":"deprecated","request_id":"019f5dcd-8e4b-7013-95ae-07940cdc7065","sha256":"370299b1472806fa9fa07d315d17b74c2c82c927f80c5ee4802d9c0b9052947a","created":"2026-07-13T23:26:21.454Z","duration":10.295938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":32},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":32,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Shane Martin. I can't take your call at the moment, so feel free to leave a message. Thanks.","confidence":0.99902344,"words":[{"word":"hi","start":0.08,"end":0.24,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.12026357650756836},{"word":"you've","start":0.24,"end":0.39999998,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.14225149154663086},{"word":"reached","start":0.39999998,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.08074112236499786},{"word":"shane","start":0.71999997,"end":0.96,"confidence":0.98828125,"punctuated_word":"Shane","sentiment":"neutral","sentiment_score":0.1431327760219574},{"word":"martin","start":0.96,"end":1.36,"confidence":0.91186523,"punctuated_word":"Martin.","sentiment":"neutral","sentiment_score":0.13842803239822388},{"word":"i","start":1.36,"end":1.4399999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31027576327323914},{"word":"can't","start":1.4399999,"end":1.68,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.453799307346344},{"word":"take","start":1.68,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6077843904495239},{"word":"your","start":1.8399999,"end":2.08,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5701755285263062},{"word":"call","start":2.08,"end":2.24,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6445445418357849},{"word":"at","start":2.24,"end":2.32,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4958338439464569},{"word":"the","start":2.32,"end":2.3999999,"confidence":0.98535156,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5532153844833374},{"word":"moment","start":2.3999999,"end":2.72,"confidence":0.95751953,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.40057897567749023},{"word":"so","start":2.72,"end":2.96,"confidence":0.9277344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.21939653158187863},{"word":"feel","start":2.96,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":-0.13872534036636353},{"word":"free","start":3.1999998,"end":3.36,"confidence":0.99902344,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.17411427199840546},{"word":"to","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17742577195167542},{"word":"leave","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23500140011310575},{"word":"a","start":3.76,"end":3.84,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17780070006847382},{"word":"message","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.12509089708328247},{"word":"thanks","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.2730236053466797}],"paragraphs":{"transcript":"\nHi. You've reached Shane Martin. I can't take your call at the moment, so feel free to leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.12026357650756836},{"text":"You've reached Shane Martin.","start":0.24,"end":1.36,"sentiment":"neutral","sentiment_score":0.1261383555829525},{"text":"I can't take your call at the moment, so feel free to leave a message.","start":1.36,"end":4.24,"sentiment":"negative","sentiment_score":-0.35225084324677786},{"text":"Thanks.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.2730236053466797}],"sentiment":"neutral","sentiment_score":-0.2088534306912195,"num_words":21,"start":0.08,"end":4.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Shane Martin. I can't take your call at the moment, so feel free to leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.24,"sentiment":"neutral","sentiment_score":0.12026357650756836},{"text":"You've reached Shane Martin.","start":0.24,"end":1.36,"sentiment":"neutral","sentiment_score":0.1261383555829525},{"text":"I can't take your call at the moment, so feel free to leave a message.","start":1.36,"end":4.24,"sentiment":"negative","sentiment_score":-0.35225084324677786},{"text":"Thanks.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.2730236053466797}],"sentiment":"neutral","sentiment_score":-0.2088534306912195,"channel":1,"num_words":21,"start":0.08,"end":4.74}]},"summary":{"result":"success","short":"Hi. You've reached Shane Martin. I can't take your call at the moment, so feel free to leave a message. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":20,"end_word":20,"intents":[{"intent":"Leave message","confidence_score":0.71832764}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Shane Martin.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1311144381761551},{"text":"I can't take your call at the moment, so feel free to leave a message.","start_word":5,"end_word":19,"sentiment":"negative","sentiment_score":-0.3447415828704834},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.4119682013988495}],"average":{"sentiment":"neutral","sentiment_score":-0.148742213845253}}}}