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No.\n\nNo. No. No. No. No.\n\nNo. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.008819928392767906},{"text":"Nick speaking.","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.005979473236948252},{"text":"Hi.","start":7.2799997,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.060742028057575226},{"text":"The what?","start":11.2,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.016332070343196392},{"text":"Calling on behalf of who?","start":12.4,"end":13.679999,"sentiment":"neutral","sentiment_score":0.0013902245089411735}],"sentiment":"neutral","sentiment_score":0.01101237874139439,"num_words":11,"start":1.36,"end":13.679999},{"sentences":[{"text":"Sorry.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.11126907914876938},{"text":"I I don't understand.","start":19.904999,"end":21.205,"sentiment":"neutral","sentiment_score":-0.27559151872992516},{"text":"Where are you calling from?","start":23.664999,"end":24.785,"sentiment":"neutral","sentiment_score":-0.0388337928801775},{"text":"Sorry.","start":24.785,"end":25.285,"sentiment":"neutral","sentiment_score":-0.03364434838294983},{"text":"Daniel from where?","start":25.345,"end":26.805,"sentiment":"neutral","sentiment_score":-0.02127537690103054}],"sentiment":"neutral","sentiment_score":-0.10751961411109992,"num_words":14,"start":13.679999,"end":26.805},{"sentences":[{"text":"No.","start":37.83,"end":38.33,"sentiment":"negative","sentiment_score":-0.5101406574249268},{"text":"No.","start":39.35,"end":39.67,"sentiment":"negative","sentiment_score":-0.6392845511436462},{"text":"I think you've got the wrong person.","start":39.67,"end":41.190002,"sentiment":"negative","sentiment_score":-0.646191418170929},{"text":"Sorry?","start":41.190002,"end":41.690002,"sentiment":"neutral","sentiment_score":-0.1310426890850067},{"text":"No.","start":48.265,"end":48.765,"sentiment":"neutral","sentiment_score":-0.31730538606643677}],"sentiment":"negative","sentiment_score":-0.5564648373560472,"num_words":11,"start":37.83,"end":48.765},{"sentences":[{"text":"No.","start":48.905,"end":49.405,"sentiment":"negative","sentiment_score":-0.3648527264595032},{"text":"No.","start":49.465,"end":49.965,"sentiment":"negative","sentiment_score":-0.42064404487609863},{"text":"No.","start":50.425,"end":50.665,"sentiment":"negative","sentiment_score":-0.4643946886062622},{"text":"No.","start":50.665,"end":50.745,"sentiment":"negative","sentiment_score":-0.4625493884086609},{"text":"No.","start":50.745,"end":51.245,"sentiment":"negative","sentiment_score":-0.4551768302917481}],"sentiment":"negative","sentiment_score":-0.4335235357284546,"num_words":5,"start":48.905,"end":51.245},{"sentences":[{"text":"No.","start":52.825,"end":52.905,"sentiment":"negative","sentiment_score":-0.3684141039848328},{"text":"Thank you.","start":52.905,"end":53.725,"sentiment":"neutral","sentiment_score":-0.0854041576385498}],"sentiment":"neutral","sentiment_score":-0.17974080642064413,"num_words":3,"start":52.825,"end":53.725}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Nick speaking.\n\nChannel 0: Hello, sir. Hi. Good afternoon. This is Abby calling on\n\nChannel 1: Hi.\n\nChannel 0: behalf of Daniel from TechnoOne. Is this\n\nChannel 1: The\n\nChannel 0: Nick\n\nChannel 1: what?\n\nChannel 0: dot\n\nChannel 1: Calling on behalf of who? Sorry.\n\nChannel 0: Daniel from TechnoOne, sir. And I wanted to make sure I'm talking to the right person. Is this\n\nChannel 1: I\n\nChannel 0: nick\n\nChannel 1: I don't\n\nChannel 0: dot\n\nChannel 1: understand.\n\nChannel 0: fletcher\n\nChannel 1: Where are you calling from? Sorry. Daniel from\n\nChannel 0: from\n\nChannel 1: where?\n\nChannel 0: TechnoOne. We're based in Springfield, Brisbane. I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: No. No. I think you've got the wrong person. Sorry?\n\nChannel 0: This is nick.fletcher@bombora.com.\n\nChannel 1: No.\n\nChannel 0: Right?\n\nChannel 1: No. No. No. No. No.\n\nNo. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.008819928392767906},{"text":"Nick speaking.","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":0.005979473236948252}],"sentiment":"neutral","sentiment_score":0.00692629162222147,"channel":1,"num_words":3,"start":1.36,"end":2.5},{"sentences":[{"text":"Hello, sir.","start":3.6799998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.04820736683905125},{"text":"Hi.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.16707567870616913},{"text":"Good afternoon.","start":4.72,"end":5.46,"sentiment":"neutral","sentiment_score":0.2603764086961746},{"text":"This is Abby calling 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The customer confirms they are calling the wrong number and the call ends."},"intents":{"segments":[{"text":"This is Abby calling on Hi. behalf of Daniel from TechnoOne. Is this The Nick what? dot Calling on behalf of who? Sorry.","start_word":8,"end_word":30,"intents":[{"intent":"Confirm identity","confidence_score":0.41940263},{"intent":"Confirm caller","confidence_score":0.017354941},{"intent":"Confirm identity","confidence_score":0.19787148},{"intent":"Confirm caller","confidence_score":0.033483393},{"intent":"Confirm contact","confidence_score":0.0055965744}]},{"text":"fletcher Where are you calling from? Sorry.","start_word":55,"end_word":61,"intents":[{"intent":"Confirm location","confidence_score":0.14211597}]},{"text":"I have a note here that says you're coming up for an IT review towards the middle of this year. Is that correct? 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