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Hey, Sharon. How are you, mate? Terry here. How are you?\n\nGood. So, you do you have access to the host mate account? Yeah. No. No.\n\nIt's just take it easy. So your email address sharon as s y construction dot com is there. So you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that.\n\nMaybe you missed it. So domain was expired on November 29. So your money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service.\n\nOkay? And if you want, we can your domain is still available to to recall. You can actually bring your domain back and everything will work. You want it? I can do it for you.\n\nJust one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good. Okay?\n\nAnything else you want? All good. Leave that with me. I'll do it for you. Okay?\n\nThanks, mate. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.035585448145866394},{"text":"Hey, Sharon.","start":11.04,"end":11.679999,"sentiment":"neutral","sentiment_score":0.12735266238451004},{"text":"How are you, mate?","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.2376389242708683},{"text":"Terry here.","start":12.16,"end":12.639999,"sentiment":"neutral","sentiment_score":0.14952486753463745},{"text":"How are you?","start":12.639999,"end":13.305,"sentiment":"neutral","sentiment_score":0.17754842837651572}],"sentiment":"neutral","sentiment_score":0.17271179084976515,"num_words":12,"start":0.16,"end":13.305},{"sentences":[{"text":"Good.","start":15.065001,"end":15.385,"sentiment":"positive","sentiment_score":0.44213616847991943},{"text":"So, you do you have access to the host mate account?","start":15.385,"end":18.365,"sentiment":"neutral","sentiment_score":0.08151337775317105},{"text":"Yeah.","start":25.865,"end":26.105,"sentiment":"neutral","sentiment_score":0.034567490220069885},{"text":"No.","start":26.105,"end":26.345001,"sentiment":"neutral","sentiment_score":0.03257852792739868},{"text":"No.","start":26.345001,"end":26.585,"sentiment":"neutral","sentiment_score":0.06433200091123581}],"sentiment":"neutral","sentiment_score":0.09801742285490037,"num_words":15,"start":15.065001,"end":26.585},{"sentences":[{"text":"It's just take it easy.","start":26.585,"end":27.725,"sentiment":"neutral","sentiment_score":0.22815000414848327},{"text":"So your email address sharon as s y construction dot com is there.","start":30.73,"end":35.39,"sentiment":"neutral","sentiment_score":0.08368686242745473},{"text":"So you can use that, but just for now, I can tell you.","start":37.29,"end":40.17,"sentiment":"neutral","sentiment_score":0.07529471843288495},{"text":"I can see your account.","start":40.17,"end":41.21,"sentiment":"neutral","sentiment_score":0.053942526876926425},{"text":"You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that.","start":41.21,"end":48.045,"sentiment":"neutral","sentiment_score":-0.021118161626733266}],"sentiment":"neutral","sentiment_score":0.04722824200026451,"num_words":62,"start":26.585,"end":48.045},{"sentences":[{"text":"Maybe you missed it.","start":48.045,"end":49.265,"sentiment":"neutral","sentiment_score":-0.08837592229247093},{"text":"So domain was expired on November 29.","start":49.405,"end":53.344994,"sentiment":"neutral","sentiment_score":-0.07764779935990061},{"text":"So your money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain.","start":59.38,"end":70.66,"sentiment":"neutral","sentiment_score":-0.09766211996183675},{"text":"So hosting is different service.","start":70.66,"end":72.994995,"sentiment":"neutral","sentiment_score":-0.08198428601026535},{"text":"Domain is different service.","start":72.994995,"end":74.195,"sentiment":"neutral","sentiment_score":-0.05673147365450859}],"sentiment":"neutral","sentiment_score":-0.08989625348261109,"num_words":54,"start":48.045,"end":74.195},{"sentences":[{"text":"Okay?","start":74.195,"end":74.695,"sentiment":"neutral","sentiment_score":-0.01457666140049696},{"text":"And if you want, we can your domain is still available to to recall.","start":75.235,"end":79.895,"sentiment":"neutral","sentiment_score":0.026391399359064444},{"text":"You can actually bring your domain back and everything will work.","start":80.195,"end":83.015,"sentiment":"neutral","sentiment_score":0.10437877035953781},{"text":"You want it?","start":83.315,"end":84.06,"sentiment":"neutral","sentiment_score":0.024110333994030952},{"text":"I can do it for you.","start":85.82,"end":86.7,"sentiment":"neutral","sentiment_score":0.22061112523078918}],"sentiment":"neutral","sentiment_score":0.08283049019851856,"num_words":35,"start":74.195,"end":86.7},{"sentences":[{"text":"Just one second.","start":86.7,"end":88.399994,"sentiment":"neutral","sentiment_score":0.1472730686267217},{"text":"So leave that with me.","start":91.979996,"end":92.939995,"sentiment":"neutral","sentiment_score":0.15677936375141144},{"text":"I'll place the order.","start":92.939995,"end":93.82,"sentiment":"neutral","sentiment_score":0.18702469021081924},{"text":"We'll we'll bring the domain and should be good.","start":93.82,"end":96.14,"sentiment":"neutral","sentiment_score":0.289797811044587},{"text":"Okay?","start":96.14,"end":96.64,"sentiment":"neutral","sentiment_score":0.11689934134483336}],"sentiment":"neutral","sentiment_score":0.21358611028302799,"num_words":22,"start":86.7,"end":96.64},{"sentences":[{"text":"Anything else you want?","start":98.38,"end":99.68,"sentiment":"neutral","sentiment_score":0.0948885940015316},{"text":"All good.","start":101.415,"end":101.735,"sentiment":"positive","sentiment_score":0.36312054097652435},{"text":"Leave that with me.","start":101.735,"end":102.455,"sentiment":"neutral","sentiment_score":0.27178749442100525},{"text":"I'll do it for you.","start":102.455,"end":103.175,"sentiment":"neutral","sentiment_score":0.3056847333908081},{"text":"Okay?","start":103.175,"end":103.675,"sentiment":"neutral","sentiment_score":0.13716557621955872}],"sentiment":"neutral","sentiment_score":0.2411584174260497,"num_words":16,"start":98.38,"end":103.675},{"sentences":[{"text":"Thanks, mate.","start":104.375,"end":105.175,"sentiment":"positive","sentiment_score":0.5045085251331329},{"text":"Cheers.","start":105.175,"end":105.495,"sentiment":"positive","sentiment_score":0.4997392892837525},{"text":"Bye.","start":105.495,"end":105.995,"sentiment":"neutral","sentiment_score":0.28366905450820923}],"sentiment":"positive","sentiment_score":0.4481063485145569,"num_words":4,"start":104.375,"end":105.995}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Hey, Sharon. How are you, mate? Terry here. How are you?\n\nGood. So, you do you have access to the host mate account?\n\nChannel 0: Let me pull that up one second. Sorry.\n\nChannel 1: Yeah. No. No. It's just take it easy. So your email address sharon as s y construction dot com is there.\n\nChannel 0: Yes.\n\nChannel 1: So you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29.\n\nChannel 0: Okay. So why why did they pull out money from the account my account\n\nChannel 1: So your\n\nChannel 0: or\n\nChannel 1: money\n\nChannel 0: no?\n\nChannel 1: if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service. Okay? And if you want, we can your domain is still available to to recall.\n\nYou can actually bring your domain back and everything will work. You want\n\nChannel 0: Okay.\n\nChannel 1: it?\n\nChannel 0: So how how do we do that? Yes?\n\nChannel 1: I can do it for you. Just one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good.\n\nOkay?\n\nChannel 0: Okay. No problem.\n\nChannel 1: Anything else you want?\n\nChannel 0: That's all. Thank you.\n\nChannel 1: All good. Leave that with me. I'll do it for you. Okay?\n\nChannel 0: No worries. Thanks, mate.\n\nChannel 1: Thanks, mate. Cheers. Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.035585448145866394},{"text":"Hey, Sharon.","start":11.04,"end":11.679999,"sentiment":"neutral","sentiment_score":0.12735266238451004},{"text":"How are you, mate?","start":11.679999,"end":12.16,"sentiment":"neutral","sentiment_score":0.2376389242708683},{"text":"Terry here.","start":12.16,"end":12.639999,"sentiment":"neutral","sentiment_score":0.14952486753463745},{"text":"How are you?","start":12.639999,"end":13.305,"sentiment":"neutral","sentiment_score":0.17754842837651572}],"sentiment":"neutral","sentiment_score":0.17271179084976515,"channel":1,"num_words":12,"start":0.16,"end":13.305},{"sentences":[{"text":"Good.","start":15.065001,"end":15.385,"sentiment":"positive","sentiment_score":0.44213616847991943},{"text":"So, you do you have access to the host mate account?","start":15.385,"end":18.365,"sentiment":"neutral","sentiment_score":0.08151337775317105}],"sentiment":"neutral","sentiment_score":0.11156527698040009,"channel":1,"num_words":12,"start":15.065001,"end":18.365},{"sentences":[{"text":"Let me pull that up one second.","start":23.335,"end":25.015,"sentiment":"neutral","sentiment_score":0.03085894137620926},{"text":"Sorry.","start":25.015,"end":25.515,"sentiment":"neutral","sentiment_score":0.00942692533135414}],"sentiment":"neutral","sentiment_score":0.02817993937060237,"channel":0,"num_words":8,"start":23.335,"end":25.515},{"sentences":[{"text":"Yeah.","start":25.865,"end":26.105,"sentiment":"neutral","sentiment_score":0.034567490220069885},{"text":"No.","start":26.105,"end":26.345001,"sentiment":"neutral","sentiment_score":0.03257852792739868},{"text":"No.","start":26.345001,"end":26.585,"sentiment":"neutral","sentiment_score":0.06433200091123581},{"text":"It's just take it easy.","start":26.585,"end":27.725,"sentiment":"neutral","sentiment_score":0.22815000414848327},{"text":"So your email address sharon as s y construction dot com is there.","start":30.73,"end":35.39,"sentiment":"neutral","sentiment_score":0.08368686242745473}],"sentiment":"neutral","sentiment_score":0.11238844054085868,"channel":1,"num_words":21,"start":25.865,"end":35.39},{"sentences":[{"text":"Yes.","start":35.61,"end":36.11,"sentiment":"neutral","sentiment_score":0.09059275686740877}],"sentiment":"neutral","sentiment_score":0.09059275686740877,"channel":0,"num_words":1,"start":35.61,"end":36.11},{"sentences":[{"text":"So you can use that, but just for now, I can tell you.","start":37.29,"end":40.17,"sentiment":"neutral","sentiment_score":0.07529471843288495},{"text":"I can see your account.","start":40.17,"end":41.21,"sentiment":"neutral","sentiment_score":0.053942526876926425},{"text":"You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that.","start":41.21,"end":48.045,"sentiment":"neutral","sentiment_score":-0.021118161626733266},{"text":"Maybe you missed it.","start":48.045,"end":49.265,"sentiment":"neutral","sentiment_score":-0.08837592229247093},{"text":"So domain was expired on November 29.","start":49.405,"end":53.344994,"sentiment":"neutral","sentiment_score":-0.07764779935990061}],"sentiment":"neutral","sentiment_score":-0.003592118417674845,"channel":1,"num_words":55,"start":37.29,"end":53.344994},{"sentences":[{"text":"Okay.","start":54.165,"end":54.565002,"sentiment":"neutral","sentiment_score":-0.0334516242146492},{"text":"So why why did they pull out money from the account my account","start":54.565002,"end":59.65,"sentiment":"neutral","sentiment_score":-0.11150781609691106}],"sentiment":"neutral","sentiment_score":-0.10593237381960664,"channel":0,"num_words":14,"start":54.165,"end":59.65},{"sentences":[{"text":"So your","start":59.38,"end":59.86,"sentiment":"neutral","sentiment_score":-0.08525873348116875}],"sentiment":"neutral","sentiment_score":-0.08525873348116875,"channel":1,"num_words":2,"start":59.38,"end":59.86},{"sentences":[{"text":"or","start":59.65,"end":59.89,"sentiment":"neutral","sentiment_score":-0.0636753961443901}],"sentiment":"neutral","sentiment_score":-0.0636753961443901,"channel":0,"num_words":1,"start":59.65,"end":59.89},{"sentences":[{"text":"money","start":59.86,"end":60.18,"sentiment":"neutral","sentiment_score":-0.08381737768650055}],"sentiment":"neutral","sentiment_score":-0.08381737768650055,"channel":1,"num_words":1,"start":59.86,"end":60.18},{"sentences":[{"text":"no?","start":59.89,"end":60.39,"sentiment":"neutral","sentiment_score":-0.06808122992515564}],"sentiment":"neutral","sentiment_score":-0.06808122992515564,"channel":0,"num_words":1,"start":59.89,"end":60.39},{"sentences":[{"text":"if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain.","start":60.260002,"end":70.66,"sentiment":"neutral","sentiment_score":-0.09890894303398748},{"text":"So hosting is different service.","start":70.66,"end":72.994995,"sentiment":"neutral","sentiment_score":-0.08198428601026535},{"text":"Domain is different service.","start":72.994995,"end":74.195,"sentiment":"neutral","sentiment_score":-0.05673147365450859},{"text":"Okay?","start":74.195,"end":74.695,"sentiment":"neutral","sentiment_score":-0.01457666140049696},{"text":"And if you want, we can your domain is still available to to recall.","start":75.235,"end":79.895,"sentiment":"neutral","sentiment_score":0.026391399359064444}],"sentiment":"neutral","sentiment_score":-0.060874938710846684,"channel":1,"num_words":55,"start":60.260002,"end":79.895},{"sentences":[{"text":"You can actually bring your domain back and everything will work.","start":80.195,"end":83.015,"sentiment":"neutral","sentiment_score":0.10437877035953781},{"text":"You want","start":83.315,"end":83.715,"sentiment":"neutral","sentiment_score":0.02186365518718958}],"sentiment":"neutral","sentiment_score":0.09168413725609963,"channel":1,"num_words":13,"start":80.195,"end":83.715},{"sentences":[{"text":"Okay.","start":83.485,"end":83.885,"sentiment":"neutral","sentiment_score":0.0331791415810585}],"sentiment":"neutral","sentiment_score":0.0331791415810585,"channel":0,"num_words":1,"start":83.485,"end":83.885},{"sentences":[{"text":"it?","start":83.715,"end":84.06,"sentiment":"neutral","sentiment_score":0.0286036916077137}],"sentiment":"neutral","sentiment_score":0.0286036916077137,"channel":1,"num_words":1,"start":83.715,"end":84.06},{"sentences":[{"text":"So how how do we do that?","start":83.885,"end":85.165,"sentiment":"neutral","sentiment_score":0.04667255149355957},{"text":"Yes?","start":85.165,"end":85.665,"sentiment":"neutral","sentiment_score":0.08569654822349548}],"sentiment":"neutral","sentiment_score":0.051550551084801555,"channel":0,"num_words":8,"start":83.885,"end":85.665},{"sentences":[{"text":"I can do it for you.","start":85.82,"end":86.7,"sentiment":"neutral","sentiment_score":0.22061112523078918},{"text":"Just one second.","start":86.7,"end":88.399994,"sentiment":"neutral","sentiment_score":0.1472730686267217},{"text":"So leave that with me.","start":91.979996,"end":92.939995,"sentiment":"neutral","sentiment_score":0.15677936375141144},{"text":"I'll place the order.","start":92.939995,"end":93.82,"sentiment":"neutral","sentiment_score":0.18702469021081924},{"text":"We'll we'll bring the domain and should be good.","start":93.82,"end":96.14,"sentiment":"neutral","sentiment_score":0.289797811044587}],"sentiment":"neutral","sentiment_score":0.21872821615801918,"channel":1,"num_words":27,"start":85.82,"end":96.14},{"sentences":[{"text":"Okay?","start":96.14,"end":96.64,"sentiment":"neutral","sentiment_score":0.11689934134483336}],"sentiment":"neutral","sentiment_score":0.11689934134483336,"channel":1,"num_words":1,"start":96.14,"end":96.64},{"sentences":[{"text":"Okay.","start":97.08,"end":97.479996,"sentiment":"neutral","sentiment_score":0.0981680303812027},{"text":"No problem.","start":97.479996,"end":98.14,"sentiment":"neutral","sentiment_score":0.14413852989673615}],"sentiment":"neutral","sentiment_score":0.128815030058225,"channel":0,"num_words":3,"start":97.08,"end":98.14},{"sentences":[{"text":"Anything else you want?","start":98.38,"end":99.68,"sentiment":"neutral","sentiment_score":0.0948885940015316}],"sentiment":"neutral","sentiment_score":0.0948885940015316,"channel":1,"num_words":4,"start":98.38,"end":99.68},{"sentences":[{"text":"That's all.","start":99.95294,"end":100.59294,"sentiment":"neutral","sentiment_score":0.14957650005817413},{"text":"Thank you.","start":100.59294,"end":101.33294,"sentiment":"positive","sentiment_score":0.4315948486328125}],"sentiment":"neutral","sentiment_score":0.2905856743454933,"channel":0,"num_words":4,"start":99.95294,"end":101.33294},{"sentences":[{"text":"All good.","start":101.415,"end":101.735,"sentiment":"positive","sentiment_score":0.36312054097652435},{"text":"Leave that with me.","start":101.735,"end":102.455,"sentiment":"neutral","sentiment_score":0.27178749442100525},{"text":"I'll do it for you.","start":102.455,"end":103.175,"sentiment":"neutral","sentiment_score":0.3056847333908081},{"text":"Okay?","start":103.175,"end":103.675,"sentiment":"neutral","sentiment_score":0.13716557621955872}],"sentiment":"neutral","sentiment_score":0.2899150252342224,"channel":1,"num_words":12,"start":101.415,"end":103.675},{"sentences":[{"text":"No worries.","start":103.55294,"end":104.032936,"sentiment":"neutral","sentiment_score":0.22411853820085526},{"text":"Thanks, mate.","start":104.032936,"end":104.852936,"sentiment":"positive","sentiment_score":0.4196143299341202}],"sentiment":"neutral","sentiment_score":0.3218664340674877,"channel":0,"num_words":4,"start":103.55294,"end":104.852936},{"sentences":[{"text":"Thanks, mate.","start":104.375,"end":105.175,"sentiment":"positive","sentiment_score":0.5045085251331329},{"text":"Cheers.","start":105.175,"end":105.495,"sentiment":"positive","sentiment_score":0.4997392892837525},{"text":"Bye.","start":105.495,"end":105.995,"sentiment":"neutral","sentiment_score":0.28366905450820923}],"sentiment":"positive","sentiment_score":0.4481063485145569,"channel":1,"num_words":4,"start":104.375,"end":105.995},{"sentences":[{"text":"Bye.","start":105.71294,"end":106.21294,"sentiment":"neutral","sentiment_score":0.20247338712215424},{"text":"Bye.","start":106.352936,"end":106.852936,"sentiment":"neutral","sentiment_score":0.112349733710289}],"sentiment":"neutral","sentiment_score":0.15741156041622162,"channel":0,"num_words":2,"start":105.71294,"end":106.852936}]},"summary":{"result":"success","short":"The customer, Terry, is speaking with an agent, Sharon, about a domain issue. Sharon explains that the domain was expired and may have caused the customer's payment for the hosting service. She offers to put the domain back for the customer and they agree to it. The call ends with Sharon reminding the customer to leave the domain for future reference."},"intents":{"segments":[{"text":"So, you do you have access to the host mate account?","start_word":13,"end_word":23,"intents":[{"intent":"Access hostmate account","confidence_score":0.01124953}]},{"text":"So your email address sharon as s y construction dot com is there. Yes.","start_word":40,"end_word":53,"intents":[{"intent":"Retrieve email","confidence_score":0.013774428}]},{"text":"I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29. Okay.","start_word":67,"end_word":109,"intents":[{"intent":"See account","confidence_score":0.2041166}]},{"text":"You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29. Okay.","start_word":72,"end_word":109,"intents":[{"intent":"Discuss domain fees","confidence_score":0.000027810322}]},{"text":"I can do it for you. Just one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good. Okay? Okay.","start_word":206,"end_word":234,"intents":[{"intent":"Place order","confidence_score":0.36247376}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, Sharon. How are you, mate? Terry here. How are you?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.17810063064098358},{"text":"Good.","start_word":12,"end_word":12,"sentiment":"positive","sentiment_score":0.44213616847991943},{"text":"So, you do you have access to the host mate account? Let me pull that up one second. Sorry. Yeah. No. No. It's just take it easy. So your email address sharon as s y construction dot com is there. Yes. So you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29. Okay. So why why did they pull out money from the account my account So your or money no? if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service. Okay? And if you want, we can your domain is still available to to recall. You can actually bring your domain back and everything will work. You want Okay. it? So how how do we do that? Yes? I can do it for you. Just one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good. Okay? Okay. No problem. Anything else you want? That's all.","start_word":13,"end_word":242,"sentiment":"neutral","sentiment_score":0.038030531257390976},{"text":"Thank you. All good.","start_word":243,"end_word":246,"sentiment":"positive","sentiment_score":0.3890806138515472},{"text":"Leave that with me. I'll do it for you. Okay? No worries.","start_word":247,"end_word":258,"sentiment":"neutral","sentiment_score":0.2618722915649414},{"text":"Thanks, mate. Thanks, mate. Cheers.","start_word":259,"end_word":263,"sentiment":"positive","sentiment_score":0.46544843912124634},{"text":"Bye. Bye. Bye.","start_word":264,"end_word":266,"sentiment":"neutral","sentiment_score":0.21177251636981964}],"average":{"sentiment":"neutral","sentiment_score":0.0841102495870955}}}}