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Hey. Locks Demolition. Kenny speaking. I'm good. Are you calling from where? Yeah. Pending invoice for what? Royal Grace Church? Okay. Pending invoice for what? Royal Grade Street, Form 15. Okay. I don't know. Is it the insurance? Oh, yeah. Look. I had a a a subscription for for a whole year, and I think it expired. It's expired. I haven't renewed it. So okay. I have a subscription for him for a whole year, and and I think it it it expired. And I saw his message, but I forgot to call him back for me to renew it again for another year, but I haven't renewed it. So we wanna tell him when I'm ready, I'll I'll get it renewed. Okay? Yeah. Alright. Yeah. That's what I mean. I paid for the first one. I paid for the first one for a whole year, and I think the the the the the year has ended. Right? Let me call him. Let me call him. I'll call Harry myself. Okay? I'll give him a call. No worries. Thank you. Thanks. 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Hey. Locks Demolition. Kenny speaking. I'm good.\n\nAre you calling from where? Yeah. Pending invoice for what? Royal Grace Church? Okay.\n\nPending invoice for what? Royal Grade Street, Form 15. Okay. I don't know. Is it the insurance?\n\nOh, yeah. Look. I had a a a subscription for for a whole year, and I think it expired. It's expired. I haven't renewed it.\n\nSo okay. I have a subscription for him for a whole year, and and I think it it it expired. And I saw his message, but I forgot to call him back for me to renew it again for another year, but I haven't renewed it. So we wanna tell him when I'm ready, I'll I'll get it renewed. Okay?\n\nYeah. Alright. Yeah. That's what I mean. I paid for the first one.\n\nI paid for the first one for a whole year, and I think the the the the the year has ended. Right? Let me call him. Let me call him. I'll call Harry myself.\n\nOkay? I'll give him a call. No worries. Thank you. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.00859666708856821},{"text":"Hey.","start":3.12,"end":3.52,"sentiment":"neutral","sentiment_score":0.02249373495578766},{"text":"Locks Demolition.","start":3.52,"end":4.4,"sentiment":"neutral","sentiment_score":0.02829008176922798},{"text":"Kenny speaking.","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.025957046076655388},{"text":"I'm good.","start":12.24,"end":12.719999,"sentiment":"positive","sentiment_score":0.4476422965526581}],"sentiment":"neutral","sentiment_score":0.12935865635517985,"num_words":8,"start":2.24,"end":12.719999},{"sentences":[{"text":"Are you calling from where?","start":12.719999,"end":13.935,"sentiment":"neutral","sentiment_score":0.1008753851056099},{"text":"Yeah.","start":18.575,"end":19.075,"sentiment":"neutral","sentiment_score":0.04005967825651169},{"text":"Pending invoice for 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Hey. Locks Demolition. Kenny speaking.\n\nChannel 0: Hey. Afternoon, Ken. This is Ross calling from tech on systems. How are you?\n\nChannel 1: I'm good. Are you calling from where?\n\nChannel 0: Ecom assistance from Harry's office.\n\nChannel 1: Yeah.\n\nChannel 0: Ken, actually, I was just getting back to you regarding a pending invoice for cloud phone system for oil discharge.\n\nChannel 1: Pending invoice for what? Royal Grace Church?\n\nChannel 0: Sorry?\n\nChannel 1: Okay. Pending invoice for what?\n\nChannel 0: For a phone system for your royal best charge.\n\nChannel 1: Royal Grade Street, Form 15.\n\nChannel 0: Phone system. Yep. So\n\nChannel 1: Okay. I don't know. Is it the insurance?\n\nChannel 0: mhmm. Not insurance. The phone system. You have purchased number from Harry, right, for phone for credit search.\n\nChannel 1: Oh, yeah. Look. I had a a a subscription for for a whole year, and I think it expired. It's expired. I haven't renewed it.\n\nSo okay. I have\n\nChannel 0: Mhmm.\n\nChannel 1: a subscription for him for a whole year, and and I think it it it expired. And I saw his message, but I forgot to call him back\n\nChannel 0: Mhmm. No worries.\n\nChannel 1: for me to renew it again for another year, but I haven't renewed it. So we wanna tell him when I'm ready, I'll I'll get it renewed. Okay?\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Alright.\n\nChannel 0: No. But the pending invoice for your phone system, the number you have your for for your Royal Grace Church o three number, so that invoice is pending.\n\nChannel 1: Yeah. That's what I mean. I paid for the first one. I paid for the first one for a whole year, and I think the the the the the year has ended. Right?\n\nLet me call him. Let me call him. I'll call Harry myself. Okay? I'll give him a call.\n\nChannel 0: Oh, okay.\n\nChannel 1: No worries. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.003297665622085333}],"sentiment":"neutral","sentiment_score":0.003297665622085333,"channel":0,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hello?","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.00859666708856821},{"text":"Hey.","start":3.12,"end":3.52,"sentiment":"neutral","sentiment_score":0.02249373495578766},{"text":"Locks Demolition.","start":3.52,"end":4.4,"sentiment":"neutral","sentiment_score":0.02829008176922798},{"text":"Kenny speaking.","start":4.4,"end":5.22,"sentiment":"neutral","sentiment_score":0.025957046076655388}],"sentiment":"neutral","sentiment_score":0.0232641096226871,"channel":1,"num_words":6,"start":2.24,"end":5.22},{"sentences":[{"text":"Hey.","start":6.64,"end":7.14,"sentiment":"neutral","sentiment_score":0.07673311233520508},{"text":"Afternoon, Ken.","start":7.44,"end":8.4,"sentiment":"neutral","sentiment_score":0.12715034186840057},{"text":"This is Ross calling from tech on systems.","start":8.4,"end":10.82,"sentiment":"neutral","sentiment_score":0.15411091409623623},{"text":"How are you?","start":10.88,"end":11.7,"sentiment":"neutral","sentiment_score":0.19864457845687866}],"sentiment":"neutral","sentiment_score":0.15427534601518086,"channel":0,"num_words":14,"start":6.64,"end":11.7},{"sentences":[{"text":"I'm good.","start":12.24,"end":12.719999,"sentiment":"positive","sentiment_score":0.4476422965526581},{"text":"Are you calling from where?","start":12.719999,"end":13.935,"sentiment":"neutral","sentiment_score":0.1008753851056099}],"sentiment":"neutral","sentiment_score":0.19995164551905223,"channel":1,"num_words":7,"start":12.24,"end":13.935},{"sentences":[{"text":"Ecom assistance from Harry's 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charge.","start":37.96,"end":41.915,"sentiment":"neutral","sentiment_score":0.02395604561186499}],"sentiment":"neutral","sentiment_score":0.02395604561186499,"channel":0,"num_words":9,"start":37.96,"end":41.915},{"sentences":[{"text":"Royal Grade Street, Form 15.","start":43.925,"end":45.625,"sentiment":"neutral","sentiment_score":0.012852491065859794}],"sentiment":"neutral","sentiment_score":0.012852491065859794,"channel":1,"num_words":5,"start":43.925,"end":45.625},{"sentences":[{"text":"Phone 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insurance?","start":53.684998,"end":54.824997,"sentiment":"neutral","sentiment_score":-0.09749248810112476}],"sentiment":"neutral","sentiment_score":-0.09181193960830569,"channel":1,"num_words":8,"start":52.565,"end":54.824997},{"sentences":[{"text":"mhmm.","start":56.08,"end":56.56,"sentiment":"neutral","sentiment_score":-0.06780701130628586},{"text":"Not insurance.","start":56.56,"end":57.38,"sentiment":"neutral","sentiment_score":-0.09993378072977066},{"text":"The phone system.","start":57.44,"end":58.16,"sentiment":"neutral","sentiment_score":-0.06390571842590968},{"text":"You have purchased number from Harry, right, for phone for credit search.","start":58.16,"end":63.62,"sentiment":"neutral","sentiment_score":-0.01812296329687039}],"sentiment":"neutral","sentiment_score":-0.037603738200333386,"channel":0,"num_words":18,"start":56.08,"end":63.62},{"sentences":[{"text":"Oh, 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the pending invoice for your phone system, the number you have your for for your Royal Grace Church o three number, so that invoice is pending.","start":96.305,"end":106.76,"sentiment":"neutral","sentiment_score":-0.07323049974662287}],"sentiment":"neutral","sentiment_score":-0.0738808238612754,"channel":0,"num_words":28,"start":95.985,"end":106.76},{"sentences":[{"text":"Yeah.","start":107.445,"end":107.765,"sentiment":"neutral","sentiment_score":-0.049337781965732574},{"text":"That's what I mean.","start":107.765,"end":108.645004,"sentiment":"neutral","sentiment_score":-0.07347811758518219},{"text":"I paid for the first one.","start":108.645004,"end":110.345,"sentiment":"neutral","sentiment_score":-0.08798248569170634},{"text":"I paid for the first one for a whole year, and I think the the the the the year has ended.","start":111.285,"end":116.44,"sentiment":"neutral","sentiment_score":-0.12763106539135888},{"text":"Right?","start":116.44,"end":116.94,"sentiment":"neutral","sentiment_score":-0.046932123601436615}],"sentiment":"neutral","sentiment_score":-0.10904029282656583,"channel":1,"num_words":33,"start":107.445,"end":116.94},{"sentences":[{"text":"Let me call him.","start":119.159996,"end":119.88,"sentiment":"neutral","sentiment_score":-0.039762578904628754},{"text":"Let me call him.","start":119.88,"end":120.44,"sentiment":"neutral","sentiment_score":-0.00992908887565136},{"text":"I'll call Harry myself.","start":120.44,"end":121.32,"sentiment":"neutral","sentiment_score":-0.00558192451717332},{"text":"Okay?","start":121.32,"end":121.64,"sentiment":"neutral","sentiment_score":0.016169635578989983},{"text":"I'll give him a 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you.","start":124.28,"end":124.68,"sentiment":"neutral","sentiment_score":0.32312270998954773},{"text":"Thanks.","start":124.68,"end":125.0,"sentiment":"neutral","sentiment_score":0.3032711148262024},{"text":"Bye.","start":125.0,"end":125.5,"sentiment":"neutral","sentiment_score":0.14215657114982605}],"sentiment":"neutral","sentiment_score":0.22702675312757492,"channel":1,"num_words":6,"start":123.72,"end":125.5}]},"summary":{"result":"success","short":"A tech representative named Ross calls Ken about a pending invoice for a phone system for oil discharge at Royal Grace Church. Ken explains that he had a subscription for a whole year but it expired and he wants to renew it. Ross agrees to call Harry to renew it and Ken will call him back."},"intents":{"segments":[{"text":"Ken, actually, I was just getting back to you regarding a pending invoice for cloud phone system for oil discharge. Pending invoice for what?","start_word":34,"end_word":57,"intents":[{"intent":"Inquire about pending invoice","confidence_score":0.05660181}]},{"text":"I don't know. Is it the insurance? mhmm.","start_word":86,"end_word":93,"intents":[{"intent":"Clarify insurance","confidence_score":0.014021187}]},{"text":"for me to renew it again for another year, but I haven't renewed it. So we wanna tell him when I'm ready, I'll I'll get it renewed. Okay? Okay.","start_word":172,"end_word":200,"intents":[{"intent":"Renew subscription","confidence_score":0.3237964}]},{"text":"Let me call him. Let me call him. I'll call Harry myself. Okay? I'll give him a call. Oh, okay.","start_word":264,"end_word":283,"intents":[{"intent":"Make a call","confidence_score":0.00042457}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hey. Locks Demolition. Kenny speaking. Hey. Afternoon, Ken. This is Ross calling from tech on systems. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.09100844711065292},{"text":"I'm good.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.453251838684082},{"text":"Are you calling from where? Ecom assistance from Harry's office. Yeah. Ken, actually, I was just getting back to you regarding a pending invoice for cloud phone system for oil discharge. Pending invoice for what? Royal Grace Church? Sorry? Okay. Pending invoice for what? For a phone system for your royal best charge. Royal Grade Street, Form 15. Phone system. Yep. So Okay. I don't know. Is it the insurance? mhmm. Not insurance. The phone system. You have purchased number from Harry, right, for phone for credit search. Oh, yeah. Look. I had a a a subscription for for a whole year, and I think it expired. It's expired. I haven't renewed it. So okay. I have Mhmm. a subscription for him for a whole year, and and I think it it it expired. And I saw his message, but I forgot to call him back Mhmm. No worries. for me to renew it again for another year, but I haven't renewed it. So we wanna tell him when I'm ready, I'll I'll get it renewed. Okay? Okay. Yeah. Alright. No. But the pending invoice for your phone system, the number you have your for for your Royal Grace Church o three number, so that invoice is pending. Yeah. That's what I mean. I paid for the first one. I paid for the first one for a whole year, and I think the the the the the year has ended. Right? Let me call him. Let me call him. I'll call Harry myself. Okay? I'll give him a call. Oh, okay. No worries. Thank you. Thanks. Bye.","start_word":23,"end_word":289,"sentiment":"neutral","sentiment_score":-0.03971113637089729}],"average":{"sentiment":"neutral","sentiment_score":-0.02216385578058159}}}}