{"metadata":{"transaction_key":"deprecated","request_id":"019e94fe-a4d4-7362-92f4-42973da4da54","sha256":"f3b3fc6c2f17baf04bf35b98efddff41643fe3342f4dcce3a22b4a9b0373a74e","created":"2026-06-04T23:36:18.136Z","duration":56.663937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":156,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":176,"output_tokens":176},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":176,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is yes. Hi. This is Andrew from Vigilance AI. Am I talking to Edward? Edward, I'm Andrew from Vigilance AI. We're a cybersecurity company. Do you have just a couple of minutes? Oh, I'm sorry. Yes. Well, Edward, what is the best email that I can use to send this information to you? Oh, yes. I'm sorry. Yeah. I'll call you back later, Edward. Thank you for answering. Appreciate it.","confidence":0.9995117,"words":[{"word":"hi","start":3.4399998,"end":3.6799998,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2628527283668518},{"word":"good","start":3.6799998,"end":3.9199998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4103225767612457},{"word":"morning","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.33458274602890015},{"word":"this","start":4.7999997,"end":5.04,"confidence":0.56103516,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2484029233455658},{"word":"is","start":5.04,"end":5.44,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2200997918844223},{"word":"yes","start":5.68,"end":6.0,"confidence":0.9975586,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.23880337178707123},{"word":"hi","start":6.0,"end":6.3999996,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07160857319831848},{"word":"this","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05763215571641922},{"word":"is","start":6.56,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.057714175432920456},{"word":"andrew","start":6.7999997,"end":7.2,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.05862078070640564},{"word":"from","start":7.2,"end":7.52,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.054719824343919754},{"word":"vigilance","start":7.52,"end":8.02,"confidence":0.96313477,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.05375302955508232},{"word":"ai","start":8.24,"end":8.639999,"confidence":0.90527344,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.055700600147247314},{"word":"am","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.0174044631421566},{"word":"i","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02426047995686531},{"word":"talking","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.01329455804079771},{"word":"to","start":9.28,"end":9.76,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01763332635164261},{"word":"edward","start":9.76,"end":10.26,"confidence":0.986084,"punctuated_word":"Edward?","sentiment":"neutral","sentiment_score":0.022280963137745857},{"word":"edward","start":16.045,"end":16.545,"confidence":0.8967285,"punctuated_word":"Edward,","sentiment":"neutral","sentiment_score":0.022596504539251328},{"word":"i'm","start":16.605,"end":17.005001,"confidence":0.7392578,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.025520823895931244},{"word":"andrew","start":17.005001,"end":17.485,"confidence":0.9951172,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.031293634325265884},{"word":"from","start":17.485,"end":17.725,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03506145626306534},{"word":"vigilance","start":17.725,"end":18.225,"confidence":0.9597168,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.03299076482653618},{"word":"ai","start":18.365,"end":18.685001,"confidence":0.83447266,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.04629024118185043},{"word":"we're","start":18.685001,"end":19.005001,"confidence":0.9995117,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.03118988499045372},{"word":"a","start":19.005001,"end":19.245,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03108942322432995},{"word":"cybersecurity","start":19.245,"end":19.745,"confidence":0.88183594,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.02925899624824524},{"word":"company","start":20.045,"end":20.545,"confidence":1.0,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":0.02077345550060272},{"word":"do","start":21.245,"end":21.405,"confidence":0.93408203,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.01112847775220871},{"word":"you","start":21.405,"end":21.565,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.013130484148859978},{"word":"have","start":21.565,"end":22.045,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.013628393411636353},{"word":"just","start":22.045,"end":22.285,"confidence":0.7529297,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.015539946034550669},{"word":"a","start":22.285,"end":22.365,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02161342464387417},{"word":"couple","start":22.365,"end":22.685001,"confidence":0.99902344,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.014743344858288763},{"word":"of","start":22.685001,"end":22.845001,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.019316425547003743},{"word":"minutes","start":22.845001,"end":23.345001,"confidence":0.9995117,"punctuated_word":"minutes?","sentiment":"neutral","sentiment_score":0.01361821684986353},{"word":"oh","start":32.75,"end":33.07,"confidence":0.89331055,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.09443473815917967},{"word":"i'm","start":33.07,"end":33.31,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.13091282546520233},{"word":"sorry","start":33.31,"end":33.79,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.12264307588338852},{"word":"yes","start":33.79,"end":34.190002,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.034241534769535065},{"word":"well","start":34.190002,"end":34.670002,"confidence":0.8166504,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0021460819989442825},{"word":"edward","start":34.670002,"end":34.99,"confidence":0.9970703,"punctuated_word":"Edward,","sentiment":"neutral","sentiment_score":0.016288336366415024},{"word":"what","start":34.99,"end":35.23,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.002727128565311432},{"word":"is","start":35.23,"end":35.39,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0014673322439193726},{"word":"the","start":35.39,"end":35.55,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014389768242836},{"word":"best","start":35.55,"end":35.95,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.019444279372692108},{"word":"email","start":35.95,"end":36.35,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.03581127151846886},{"word":"that","start":36.35,"end":36.59,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007256165146827698},{"word":"i","start":36.59,"end":36.75,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0002550855278968811},{"word":"can","start":36.75,"end":37.25,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0002256333827972412},{"word":"use","start":37.71,"end":38.03,"confidence":0.98095703,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.0008882284164428711},{"word":"to","start":38.03,"end":38.27,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01570175588130951},{"word":"send","start":38.27,"end":38.510002,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.026388294994831085},{"word":"this","start":38.510002,"end":38.91,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01477842777967453},{"word":"information","start":38.91,"end":39.41,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":-0.01956826075911522},{"word":"to","start":39.47,"end":39.63,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00872601568698883},{"word":"you","start":39.63,"end":40.13,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.02677934616804123},{"word":"oh","start":50.055,"end":50.295002,"confidence":0.9875488,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.031612470746040344},{"word":"yes","start":50.295002,"end":50.615,"confidence":0.9946289,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.030046990141272545},{"word":"i'm","start":50.615,"end":50.775,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06971694529056549},{"word":"sorry","start":50.775,"end":51.175003,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06456337124109268},{"word":"yeah","start":51.175003,"end":51.415,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026946162804961205},{"word":"i'll","start":51.415,"end":51.655003,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08340048789978027},{"word":"call","start":51.655003,"end":51.815002,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.05506860464811325},{"word":"you","start":51.815002,"end":51.975002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0981135293841362},{"word":"back","start":51.975002,"end":52.135002,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.12018250674009325},{"word":"later","start":52.135002,"end":52.455,"confidence":0.99902344,"punctuated_word":"later,","sentiment":"neutral","sentiment_score":0.14298799633979797},{"word":"edward","start":52.455,"end":52.955,"confidence":0.9890137,"punctuated_word":"Edward.","sentiment":"neutral","sentiment_score":0.11270787566900252},{"word":"thank","start":53.015,"end":53.255,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5793822407722473},{"word":"you","start":53.255,"end":53.495003,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5931053161621094},{"word":"for","start":53.495003,"end":53.735,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.638012170791626},{"word":"answering","start":53.735,"end":54.235,"confidence":1.0,"punctuated_word":"answering.","sentiment":"positive","sentiment_score":0.4960361123085022},{"word":"appreciate","start":54.295002,"end":54.775,"confidence":0.9996745,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.6107250452041626},{"word":"it","start":54.775,"end":55.268875,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.36058831214904785}],"paragraphs":{"transcript":"\nHi. Good morning. This is yes. Hi. This is Andrew from Vigilance AI.\n\nAm I talking to Edward? Edward, I'm Andrew from Vigilance AI. We're a cybersecurity company. Do you have just a couple of minutes? Oh, I'm sorry.\n\nYes. Well, Edward, what is the best email that I can use to send this information to you? Oh, yes. I'm sorry. Yeah.\n\nI'll call you back later, Edward. Thank you for answering. Appreciate it.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.2628527283668518},{"text":"Good morning.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.37245266139507294},{"text":"This is yes.","start":4.7999997,"end":6.0,"sentiment":"neutral","sentiment_score":0.23576869567235312},{"text":"Hi.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.07160857319831848},{"text":"This is Andrew from Vigilance AI.","start":6.3999996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.056356760983665787}],"sentiment":"neutral","sentiment_score":0.16344717517495155,"num_words":13,"start":3.4399998,"end":8.639999},{"sentences":[{"text":"Am I talking to Edward?","start":8.639999,"end":10.26,"sentiment":"neutral","sentiment_score":0.018974758125841616},{"text":"Edward, I'm Andrew from Vigilance AI.","start":16.045,"end":18.685001,"sentiment":"neutral","sentiment_score":0.032292237505316734},{"text":"We're a cybersecurity company.","start":18.685001,"end":20.545,"sentiment":"neutral","sentiment_score":0.028077939990907907},{"text":"Do you have just a couple of minutes?","start":21.245,"end":23.345001,"sentiment":"neutral","sentiment_score":0.01533983915578574},{"text":"Oh, I'm sorry.","start":32.75,"end":33.79,"sentiment":"neutral","sentiment_score":-0.11599687983592351}],"sentiment":"neutral","sentiment_score":0.006756424975509827,"num_words":26,"start":8.639999,"end":33.79},{"sentences":[{"text":"Yes.","start":33.79,"end":34.190002,"sentiment":"neutral","sentiment_score":-0.034241534769535065},{"text":"Well, Edward, what is the best email that I can use to send this information to you?","start":34.190002,"end":40.13,"sentiment":"neutral","sentiment_score":-0.008899698033928871},{"text":"Oh, yes.","start":50.055,"end":50.615,"sentiment":"neutral","sentiment_score":0.030829730443656445},{"text":"I'm sorry.","start":50.615,"end":51.175003,"sentiment":"neutral","sentiment_score":-0.06714015826582909},{"text":"Yeah.","start":51.175003,"end":51.415,"sentiment":"neutral","sentiment_score":0.026946162804961205}],"sentiment":"neutral","sentiment_score":-0.01005265626894391,"num_words":23,"start":33.79,"end":51.415},{"sentences":[{"text":"I'll call you back later, Edward.","start":51.415,"end":52.955,"sentiment":"neutral","sentiment_score":0.10207683344682057},{"text":"Thank you for answering.","start":53.015,"end":54.235,"sentiment":"positive","sentiment_score":0.5766339600086212},{"text":"Appreciate it.","start":54.295002,"end":55.268875,"sentiment":"positive","sentiment_score":0.4856566786766052}],"sentiment":"neutral","sentiment_score":0.32419251650571823,"num_words":12,"start":51.415,"end":55.268875}]}}]},{"alternatives":[{"transcript":"Hello. Good morning. Hello? I was this. Right? I'm currently driving right now. Can you send me an email or contact me later, please? Just call me back. I'm I'm just driving right now going to the coffee. It's early morning.","confidence":0.9863281,"words":[{"word":"hello","start":0.56,"end":0.88,"confidence":0.97387695,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1224672943353653},{"word":"good","start":0.88,"end":1.04,"confidence":0.9873047,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3683072626590729},{"word":"morning","start":1.04,"end":1.54,"confidence":0.99658203,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23995262384414673},{"word":"hello","start":3.36,"end":3.86,"confidence":0.73950195,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.13180845975875854},{"word":"i","start":12.719999,"end":12.799999,"confidence":0.6328125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0035210438072681427},{"word":"was","start":12.799999,"end":13.12,"confidence":0.9550781,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0034196749329566956},{"word":"this","start":13.12,"end":13.44,"confidence":0.8183594,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.014422432519495487},{"word":"right","start":13.44,"end":13.94,"confidence":0.8190918,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.019737549126148224},{"word":"i'm","start":25.515,"end":25.755001,"confidence":0.97680664,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.012830005958676338},{"word":"currently","start":25.755001,"end":26.235,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.026743903756141663},{"word":"driving","start":26.235,"end":26.715,"confidence":1.0,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":-0.013549060560762882},{"word":"right","start":26.715,"end":26.955,"confidence":0.9760742,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.025360330939292908},{"word":"now","start":26.955,"end":27.455,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.02455156296491623},{"word":"can","start":27.915,"end":28.075,"confidence":0.8203125,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.01439102366566658},{"word":"you","start":28.075,"end":28.575,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0076759979128837585},{"word":"send","start":28.635,"end":28.875,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.014584627002477646},{"word":"me","start":28.875,"end":28.955,"confidence":0.9941406,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.009808756411075592},{"word":"an","start":28.955,"end":29.115,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.012035859748721124},{"word":"email","start":29.115,"end":29.435,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.015404608100652696},{"word":"or","start":29.435,"end":29.595001,"confidence":0.98828125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02885914035141468},{"word":"contact","start":29.595001,"end":29.994999,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.022021794691681865},{"word":"me","start":29.994999,"end":30.075,"confidence":0.9921875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.014607451856136322},{"word":"later","start":30.075,"end":30.395,"confidence":0.99121094,"punctuated_word":"later,","sentiment":"neutral","sentiment_score":-0.005360152572393417},{"word":"please","start":30.395,"end":30.895,"confidence":0.96191406,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.010908307507634165},{"word":"just","start":43.735,"end":43.975002,"confidence":0.97314453,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.1282190978527069},{"word":"call","start":43.975002,"end":44.055,"confidence":0.95410156,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.13892242312431335},{"word":"me","start":44.055,"end":44.295002,"confidence":0.98535156,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08180952072143555},{"word":"back","start":44.295002,"end":44.535,"confidence":0.9941406,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.07685867697000504},{"word":"i'm","start":44.535,"end":44.855,"confidence":0.98876953,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05298686772584915},{"word":"i'm","start":44.855,"end":45.015,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0437915101647377},{"word":"just","start":45.015,"end":45.335,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.049121979624032974},{"word":"driving","start":45.335,"end":45.835,"confidence":0.9980469,"punctuated_word":"driving","sentiment":"neutral","sentiment_score":-0.01008116453886032},{"word":"right","start":46.135002,"end":46.375,"confidence":0.6689453,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.034393295645713806},{"word":"now","start":46.375,"end":46.615,"confidence":0.8388672,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.04380036890506744},{"word":"going","start":46.615,"end":46.775,"confidence":0.57910156,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.03057662397623062},{"word":"to","start":46.775,"end":46.935,"confidence":0.95947266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.015636887401342392},{"word":"the","start":46.935,"end":47.095,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021244674921035767},{"word":"coffee","start":47.095,"end":47.415,"confidence":0.58447266,"punctuated_word":"coffee.","sentiment":"neutral","sentiment_score":-0.022630667313933372},{"word":"it's","start":47.415,"end":47.575,"confidence":0.9272461,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01164914108812809},{"word":"early","start":47.575,"end":47.895,"confidence":0.7963867,"punctuated_word":"early","sentiment":"neutral","sentiment_score":0.000309530645608902},{"word":"morning","start":47.895,"end":48.395,"confidence":0.9941406,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.017213968560099602}],"paragraphs":{"transcript":"\nHello. Good morning. Hello? I was this. Right?\n\nI'm currently driving right now. Can you send me an email or contact me later, please? Just call me back. I'm I'm just driving right now going to the coffee. It's early morning.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.1224672943353653},{"text":"Good morning.","start":0.88,"end":1.54,"sentiment":"neutral","sentiment_score":0.3041299432516098},{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.13180845975875854},{"text":"I was this.","start":12.719999,"end":13.44,"sentiment":"neutral","sentiment_score":0.0071210504199067754},{"text":"Right?","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.019737549126148224}],"sentiment":"neutral","sentiment_score":0.1129545426229015,"num_words":8,"start":0.56,"end":13.94},{"sentences":[{"text":"I'm currently driving right now.","start":25.515,"end":27.455,"sentiment":"neutral","sentiment_score":-0.020606972835958005},{"text":"Can you send me an email or contact me later, please?","start":27.915,"end":30.895,"sentiment":"neutral","sentiment_score":-0.014150701801885258},{"text":"Just call me back.","start":43.735,"end":44.535,"sentiment":"neutral","sentiment_score":-0.10645242966711521},{"text":"I'm I'm just driving right now going to the coffee.","start":44.535,"end":47.415,"sentiment":"neutral","sentiment_score":-0.03242640402168036},{"text":"It's early morning.","start":47.415,"end":48.395,"sentiment":"neutral","sentiment_score":0.0019581193725268045}],"sentiment":"neutral","sentiment_score":-0.030390666205097328,"num_words":33,"start":25.515,"end":48.395}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Good morning. Hello?\n\nChannel 0: Hi. Good morning. This is yes. Hi. This is Andrew from Vigilance AI.\n\nAm I talking to Edward?\n\nChannel 1: I was this. Right?\n\nChannel 0: Edward, I'm Andrew from Vigilance AI. We're a cybersecurity company. Do you have just a couple of minutes?\n\nChannel 1: I'm currently driving right now. Can you send me an email or contact me later, please?\n\nChannel 0: Oh, I'm sorry. Yes. Well, Edward, what is the best email that I can use to send this information to you?\n\nChannel 1: Just call me back. I'm I'm just driving right now going to the coffee. It's early morning.\n\nChannel 0: Oh, yes. I'm sorry. Yeah. I'll call you back later, Edward. Thank you for answering.\n\nAppreciate it.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.1224672943353653},{"text":"Good morning.","start":0.88,"end":1.54,"sentiment":"neutral","sentiment_score":0.3041299432516098},{"text":"Hello?","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.13180845975875854}],"sentiment":"neutral","sentiment_score":0.21563391014933586,"channel":1,"num_words":4,"start":0.56,"end":3.86},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.2628527283668518},{"text":"Good morning.","start":3.6799998,"end":4.42,"sentiment":"positive","sentiment_score":0.37245266139507294},{"text":"This is yes.","start":4.7999997,"end":6.0,"sentiment":"neutral","sentiment_score":0.23576869567235312},{"text":"Hi.","start":6.0,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.07160857319831848},{"text":"This is Andrew from Vigilance AI.","start":6.3999996,"end":8.639999,"sentiment":"neutral","sentiment_score":0.056356760983665787}],"sentiment":"neutral","sentiment_score":0.16344717517495155,"channel":0,"num_words":13,"start":3.4399998,"end":8.639999},{"sentences":[{"text":"Am I talking to Edward?","start":8.639999,"end":10.26,"sentiment":"neutral","sentiment_score":0.018974758125841616}],"sentiment":"neutral","sentiment_score":0.018974758125841616,"channel":0,"num_words":5,"start":8.639999,"end":10.26},{"sentences":[{"text":"I was this.","start":12.719999,"end":13.44,"sentiment":"neutral","sentiment_score":0.0071210504199067754},{"text":"Right?","start":13.44,"end":13.94,"sentiment":"neutral","sentiment_score":0.019737549126148224}],"sentiment":"neutral","sentiment_score":0.010275175096467137,"channel":1,"num_words":4,"start":12.719999,"end":13.94},{"sentences":[{"text":"Edward, I'm Andrew from Vigilance AI.","start":16.045,"end":18.685001,"sentiment":"neutral","sentiment_score":0.032292237505316734},{"text":"We're a cybersecurity company.","start":18.685001,"end":20.545,"sentiment":"neutral","sentiment_score":0.028077939990907907},{"text":"Do you have just a couple of minutes?","start":21.245,"end":23.345001,"sentiment":"neutral","sentiment_score":0.01533983915578574}],"sentiment":"neutral","sentiment_score":0.023821327680100996,"channel":0,"num_words":18,"start":16.045,"end":23.345001},{"sentences":[{"text":"I'm currently driving right now.","start":25.515,"end":27.455,"sentiment":"neutral","sentiment_score":-0.020606972835958005},{"text":"Can you send me an email or contact me later, please?","start":27.915,"end":30.895,"sentiment":"neutral","sentiment_score":-0.014150701801885258}],"sentiment":"neutral","sentiment_score":-0.01616828650003299,"channel":1,"num_words":16,"start":25.515,"end":30.895},{"sentences":[{"text":"Oh, I'm sorry.","start":32.75,"end":33.79,"sentiment":"neutral","sentiment_score":-0.11599687983592351},{"text":"Yes.","start":33.79,"end":34.190002,"sentiment":"neutral","sentiment_score":-0.034241534769535065},{"text":"Well, Edward, what is the best email that I can use to send this information to you?","start":34.190002,"end":40.13,"sentiment":"neutral","sentiment_score":-0.008899698033928871}],"sentiment":"neutral","sentiment_score":-0.02540604956448078,"channel":0,"num_words":21,"start":32.75,"end":40.13},{"sentences":[{"text":"Just call me back.","start":43.735,"end":44.535,"sentiment":"neutral","sentiment_score":-0.10645242966711521},{"text":"I'm I'm just driving right now going to the coffee.","start":44.535,"end":47.415,"sentiment":"neutral","sentiment_score":-0.03242640402168036},{"text":"It's early morning.","start":47.415,"end":48.395,"sentiment":"neutral","sentiment_score":0.0019581193725268045}],"sentiment":"neutral","sentiment_score":-0.04377643533927553,"channel":1,"num_words":17,"start":43.735,"end":48.395},{"sentences":[{"text":"Oh, yes.","start":50.055,"end":50.615,"sentiment":"neutral","sentiment_score":0.030829730443656445},{"text":"I'm sorry.","start":50.615,"end":51.175003,"sentiment":"neutral","sentiment_score":-0.06714015826582909},{"text":"Yeah.","start":51.175003,"end":51.415,"sentiment":"neutral","sentiment_score":0.026946162804961205},{"text":"I'll call you back later, Edward.","start":51.415,"end":52.955,"sentiment":"neutral","sentiment_score":0.10207683344682057},{"text":"Thank you for answering.","start":53.015,"end":54.235,"sentiment":"positive","sentiment_score":0.5766339600086212}],"sentiment":"neutral","sentiment_score":0.19155480985840162,"channel":0,"num_words":15,"start":50.055,"end":54.235},{"sentences":[{"text":"Appreciate it.","start":54.295002,"end":55.268875,"sentiment":"positive","sentiment_score":0.4856566786766052}],"sentiment":"positive","sentiment_score":0.4856566786766052,"channel":0,"num_words":2,"start":54.295002,"end":55.268875}]},"summary":{"result":"success","short":"An agent from centers AI called Edward from a cybersecurity company and asked if he had a couple of minutes. Edward wasn't available at the moment but offered to send an email or contact him later. The agent agreed to call Edward back later and thanked him for his time."},"intents":{"segments":[{"text":"This is Andrew from Vigilance AI. Am I talking to Edward? I was this.","start_word":11,"end_word":24,"intents":[{"intent":"Confirm identity","confidence_score":0.029834209}]},{"text":"Can you send me an email or contact me later, please?","start_word":49,"end_word":59,"intents":[{"intent":"Request email","confidence_score":0.0102408305}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. Hello? Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.20916326344013217},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3598293662071228},{"text":"This is yes. Hi. This is Andrew from Vigilance AI. Am I talking to Edward? I was this. Right? Edward, I'm Andrew from Vigilance AI. We're a cybersecurity company. Do you have just a couple of minutes? I'm currently driving right now. Can you send me an email or contact me later, please? Oh, I'm sorry. Yes. Well, Edward, what is the best email that I can use to send this information to you? Just call me back. I'm I'm just driving right now going to the coffee. It's early morning. Oh, yes. I'm sorry. Yeah. I'll call you back later, Edward.","start_word":7,"end_word":108,"sentiment":"neutral","sentiment_score":0.006478113122284412},{"text":"Thank you for answering. Appreciate it.","start_word":109,"end_word":114,"sentiment":"positive","sentiment_score":0.5717409253120422}],"average":{"sentiment":"neutral","sentiment_score":0.054982933131131256}}}}