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Good afternoon. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry to hear about that, but I'm here to help you out.\n\nI'll just need to pull out your account here. What is your full name and your phone number? Mhmm. Thank you. And your date of birth, please?\n\nThank you, Ivan. Just give me a moment. Let me just go ahead and pull out your account here. Okay? Just bear with me.\n\nSo much for patiently waiting on the line, Ivan. And when are you wanting to cancel the service, if I may ask? Yes. That's correct. Alright.\n\nI'm sorry. You caught up. So you prefer to cancel the service until the end of this month? Okay. That would be noted, Ivan.\n\nI appreciate your call. So, basically, we're processing a cancellation during morning. So expect a cancellation confirmation via email on the thirty first as you requested. Alright? Alright.\n\nThank you, Ivan. Have a good one, and be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.3141379654407501},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.49510136246681213},{"text":"Thank you so much for calling your account.","start":2.08,"end":4.18,"sentiment":"positive","sentiment_score":0.6960247382521629},{"text":"How may I help you today?","start":4.3199997,"end":5.62,"sentiment":"positive","sentiment_score":0.5852680305639902},{"text":"Oh, I'm so sorry to hear about that, but I'm here to help you out.","start":11.28,"end":14.4,"sentiment":"neutral","sentiment_score":-0.040945759415626524}],"sentiment":"neutral","sentiment_score":0.3053112621419132,"num_words":32,"start":0.96,"end":14.4},{"sentences":[{"text":"I'll just need to pull out your account here.","start":14.4,"end":16.995,"sentiment":"neutral","sentiment_score":0.03123166287938754},{"text":"What is your full name and your phone 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My name is Ivan. I'm calling to cancel my account. Mhmm. Ivan Ting Shing Chung. Phone number is 0467836536. 09/19/1988. I believe I'm paid up to the March 31. Is that correct? Okay. I'll terminate on the March 31. Yes. Okay. Thank you. Okay. Bye.","confidence":0.9982248,"words":[{"word":"hi","start":6.3199997,"end":6.48,"confidence":0.8328618,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.03611971065402031},{"word":"my","start":6.48,"end":6.64,"confidence":0.9986191,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.054128170013427734},{"word":"name","start":6.64,"end":6.7999997,"confidence":0.99926525,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.07212726771831512},{"word":"is","start":6.7999997,"end":6.96,"confidence":0.76666874,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03215143457055092},{"word":"ivan","start":6.96,"end":7.3599997,"confidence":0.98376524,"punctuated_word":"Ivan.","sentiment":"neutral","sentiment_score":-0.07992710918188095},{"word":"i'm","start":7.3599997,"end":7.52,"confidence":0.9982248,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1151515245437622},{"word":"calling","start":7.52,"end":7.9199996,"confidence":0.9167064,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.12573954463005066},{"word":"to","start":7.9199996,"end":8.0,"confidence":0.99976176,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16506411135196686},{"word":"cancel","start":8.0,"end":8.4,"confidence":0.9998555,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.12255933880805968},{"word":"my","start":8.4,"end":8.559999,"confidence":0.9997689,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12658262252807617},{"word":"account","start":8.559999,"end":9.059999,"confidence":0.9986619,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.13073137402534485},{"word":"mhmm","start":21.695,"end":21.935001,"confidence":0.9161918,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011563295498490334},{"word":"ivan","start":21.935001,"end":22.435001,"confidence":0.7440927,"punctuated_word":"Ivan","sentiment":"neutral","sentiment_score":0.018601655960083008},{"word":"ting","start":22.494999,"end":22.975,"confidence":0.724457,"punctuated_word":"Ting","sentiment":"neutral","sentiment_score":0.021137526258826256},{"word":"shing","start":22.975,"end":23.375,"confidence":0.44578004,"punctuated_word":"Shing","sentiment":"neutral","sentiment_score":0.01836052723228931},{"word":"chung","start":23.375,"end":23.875,"confidence":0.752617,"punctuated_word":"Chung.","sentiment":"neutral","sentiment_score":0.019336620345711708},{"word":"phone","start":24.449999,"end":24.689999,"confidence":0.85832363,"punctuated_word":"Phone","sentiment":"neutral","sentiment_score":0.009742094203829764},{"word":"number","start":24.689999,"end":25.009998,"confidence":0.9996736,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.010622243396937847},{"word":"is","start":25.009998,"end":25.509998,"confidence":0.9997441,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.012451117858290672},{"word":"0467836536","start":25.57,"end":30.23,"confidence":0.99766695,"punctuated_word":"0467836536.","sentiment":"neutral","sentiment_score":0.01868416927754879},{"word":"09/19/1988","start":33.89,"end":36.225,"confidence":0.91629654,"punctuated_word":"09/19/1988.","sentiment":"neutral","sentiment_score":0.01963219605386257},{"word":"i","start":101.74,"end":101.9,"confidence":0.780743,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.053816504776477814},{"word":"believe","start":101.9,"end":102.3,"confidence":0.99941003,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.06085566431283951},{"word":"i'm","start":102.3,"end":102.54,"confidence":0.9928058,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04246183857321739},{"word":"paid","start":102.54,"end":102.86,"confidence":0.9991653,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.06091384217143059},{"word":"up","start":102.86,"end":103.02,"confidence":0.99935275,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.05411698669195175},{"word":"to","start":103.02,"end":103.1,"confidence":0.9418247,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.055746570229530334},{"word":"the","start":103.1,"end":103.34,"confidence":0.99943453,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04663519561290741},{"word":"march","start":103.34,"end":103.86,"confidence":0.99832046,"punctuated_word":"March","sentiment":"neutral","sentiment_score":-0.03903352469205856},{"word":"31","start":103.86,"end":104.380005,"confidence":0.99832046,"punctuated_word":"31.","sentiment":"neutral","sentiment_score":-0.03274213522672653},{"word":"is","start":104.38,"end":104.54,"confidence":0.99989116,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.013712139800190926},{"word":"that","start":104.54,"end":104.7,"confidence":0.99998605,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.008355934172868729},{"word":"correct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My name is Ivan. I'm calling to cancel my account. Mhmm. Ivan Ting Shing Chung.\n\nPhone number is 0467836536. 09/19/1988. I believe I'm paid up to the March 31. Is that correct? Okay.\n\nI'll terminate on the March 31. Yes. Okay. Thank you. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.48,"sentiment":"neutral","sentiment_score":-0.03611971065402031},{"text":"My name is Ivan.","start":6.48,"end":7.3599997,"sentiment":"neutral","sentiment_score":-0.05958349537104368},{"text":"I'm calling to cancel my account.","start":7.3599997,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.1309714193145434},{"text":"Mhmm.","start":21.695,"end":21.935001,"sentiment":"neutral","sentiment_score":0.011563295498490334},{"text":"Ivan Ting Shing Chung.","start":21.935001,"end":23.875,"sentiment":"neutral","sentiment_score":0.01935908244922757}],"sentiment":"neutral","sentiment_score":-0.06070516142062843,"num_words":16,"start":6.3199997,"end":23.875},{"sentences":[{"text":"Phone number is 0467836536.","start":24.449999,"end":30.23,"sentiment":"neutral","sentiment_score":0.012874906184151769},{"text":"09/19/1988.","start":33.89,"end":36.225,"sentiment":"neutral","sentiment_score":0.01963219605386257},{"text":"I believe I'm paid up to the March 31.","start":101.74,"end":104.380005,"sentiment":"neutral","sentiment_score":-0.04959136247634888},{"text":"Is that correct?","start":104.38,"end":105.2,"sentiment":"neutral","sentiment_score":-0.010964345186948776},{"text":"Okay.","start":107.66,"end":108.06,"sentiment":"neutral","sentiment_score":0.007494455203413963}],"sentiment":"neutral","sentiment_score":-0.022254945658561256,"num_words":18,"start":24.449999,"end":108.06},{"sentences":[{"text":"I'll terminate on the March 31.","start":108.06,"end":110.41499,"sentiment":"neutral","sentiment_score":-0.024989993311464787},{"text":"Yes.","start":119.615,"end":120.115,"sentiment":"neutral","sentiment_score":0.02781063131988049},{"text":"Okay.","start":137.90088,"end":138.06087,"sentiment":"neutral","sentiment_score":0.1608128845691681},{"text":"Thank you.","start":138.06087,"end":143.10088,"sentiment":"neutral","sentiment_score":0.2586429789662361},{"text":"Okay.","start":143.10088,"end":143.50087,"sentiment":"neutral","sentiment_score":0.1336904913187027}],"sentiment":"neutral","sentiment_score":0.06269636411558498,"num_words":11,"start":108.06,"end":143.50087},{"sentences":[{"text":"Bye.","start":143.50087,"end":144.00087,"sentiment":"neutral","sentiment_score":0.0853969007730484}],"sentiment":"neutral","sentiment_score":0.0853969007730484,"num_words":1,"start":143.50087,"end":144.00087}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. My name is Ivan. I'm calling to cancel my account.\n\nChannel 0: Oh, I'm so sorry to hear about that, but I'm here to help you out. I'll just need to pull out your account here. What is your full name and your phone number?\n\nChannel 1: Mhmm. Ivan Ting Shing Chung. Phone\n\nChannel 0: Mhmm.\n\nChannel 1: number is 0467836536.\n\nChannel 0: Thank you. And your date of birth, please?\n\nChannel 1: 09/19/1988.\n\nChannel 0: Thank you, Ivan. Just give me a moment. Let me just go ahead and pull out your account here. Okay? Just bear with me.\n\nSo much for patiently waiting on the line, Ivan. And when are you wanting to cancel the service, if I may ask?\n\nChannel 1: I believe I'm paid up to the March 31. Is that correct?\n\nChannel 0: Yes. That's correct.\n\nChannel 1: Okay. I'll terminate on the March 31.\n\nChannel 0: Alright. I'm sorry. You caught up. So you prefer to cancel the service until the end of this month?\n\nChannel 1: Yes.\n\nChannel 0: Okay. That would be noted, Ivan. I appreciate your call. So, basically, we're processing a cancellation during morning. So expect a cancellation confirmation via email on the thirty first as you requested.\n\nAlright?\n\nChannel 1: Okay. Thank\n\nChannel 0: Alright. Thank you, Ivan. Have a good one, and be safe. Bye bye.\n\nChannel 1: you. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.3141379654407501},{"text":"Good afternoon.","start":1.28,"end":2.02,"sentiment":"positive","sentiment_score":0.49510136246681213},{"text":"Thank you so much for calling your account.","start":2.08,"end":4.18,"sentiment":"positive","sentiment_score":0.6960247382521629},{"text":"How may I help you today?","start":4.3199997,"end":5.62,"sentiment":"positive","sentiment_score":0.5852680305639902}],"sentiment":"positive","sentiment_score":0.610832163516213,"channel":0,"num_words":17,"start":0.96,"end":5.62},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.48,"sentiment":"neutral","sentiment_score":-0.03611971065402031},{"text":"My name is Ivan.","start":6.48,"end":7.3599997,"sentiment":"neutral","sentiment_score":-0.05958349537104368},{"text":"I'm calling to cancel my 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please?","start":31.67,"end":33.37,"sentiment":"neutral","sentiment_score":0.04825868892172972}],"sentiment":"neutral","sentiment_score":0.07171511044725776,"channel":0,"num_words":8,"start":30.95,"end":33.37},{"sentences":[{"text":"09/19/1988.","start":33.89,"end":36.225,"sentiment":"neutral","sentiment_score":0.01963219605386257}],"sentiment":"neutral","sentiment_score":0.01963219605386257,"channel":1,"num_words":1,"start":33.89,"end":36.225},{"sentences":[{"text":"Thank you, Ivan.","start":36.71,"end":37.77,"sentiment":"positive","sentiment_score":0.37078670660654706},{"text":"Just give me a moment.","start":37.83,"end":38.87,"sentiment":"neutral","sentiment_score":0.2607747793197632},{"text":"Let me just go ahead and pull out your account here.","start":38.87,"end":41.19,"sentiment":"neutral","sentiment_score":0.1550102247433229},{"text":"Okay?","start":41.19,"end":41.59,"sentiment":"neutral","sentiment_score":0.1196972131729126},{"text":"Just bear with me.","start":41.59,"end":42.73,"sentiment":"neutral","sentiment_score":0.07700272276997566}],"sentiment":"neutral","sentiment_score":0.18954394136865935,"channel":0,"num_words":24,"start":36.71,"end":42.73},{"sentences":[{"text":"So much for patiently waiting on the line, Ivan.","start":93.020004,"end":95.84,"sentiment":"neutral","sentiment_score":0.16862913800610435},{"text":"And when are you wanting to cancel the service, if I may ask?","start":96.345,"end":100.845,"sentiment":"neutral","sentiment_score":-0.009048109587568503}],"sentiment":"neutral","sentiment_score":0.06363803715529767,"channel":0,"num_words":22,"start":93.020004,"end":100.845},{"sentences":[{"text":"I believe I'm paid up to the March 31.","start":101.74,"end":104.380005,"sentiment":"neutral","sentiment_score":-0.04959136247634888},{"text":"Is that correct?","start":104.38,"end":105.2,"sentiment":"neutral","sentiment_score":-0.010964345186948776}],"sentiment":"neutral","sentiment_score":-0.03993460815399885,"channel":1,"num_words":12,"start":101.74,"end":105.2},{"sentences":[{"text":"Yes.","start":105.865005,"end":106.265,"sentiment":"neutral","sentiment_score":0.029316604137420654},{"text":"That's correct.","start":106.265,"end":107.165,"sentiment":"neutral","sentiment_score":0.039365652948617935}],"sentiment":"neutral","sentiment_score":0.03601597001155218,"channel":0,"num_words":3,"start":105.865005,"end":107.165},{"sentences":[{"text":"Okay.","start":107.66,"end":108.06,"sentiment":"neutral","sentiment_score":0.007494455203413963},{"text":"I'll terminate on the March 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expect a cancellation confirmation via email on the thirty first as you 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Ivan.","start":139.36087,"end":140.40088,"sentiment":"positive","sentiment_score":0.516222616036733},{"text":"Have a good one, and be safe.","start":140.40088,"end":141.92087,"sentiment":"positive","sentiment_score":0.5213184441838946},{"text":"Bye bye.","start":141.92087,"end":142.66087,"sentiment":"neutral","sentiment_score":0.25832992792129517}],"sentiment":"positive","sentiment_score":0.46529921660056484,"channel":0,"num_words":13,"start":138.96088,"end":142.66087},{"sentences":[{"text":"you.","start":142.94087,"end":143.10088,"sentiment":"neutral","sentiment_score":0.19115833938121796},{"text":"Okay.","start":143.10088,"end":143.50087,"sentiment":"neutral","sentiment_score":0.1336904913187027},{"text":"Bye.","start":143.50087,"end":144.00087,"sentiment":"neutral","sentiment_score":0.0853969007730484}],"sentiment":"neutral","sentiment_score":0.13674857715765634,"channel":1,"num_words":3,"start":142.94087,"end":144.00087}]},"summary":{"result":"success","short":"The customer, Ivan, calls to cancel his account and provides his personal information to the agent, Ivan. The agent informs him that he will cancel his service on March 31 and he will receive a cancellation confirmation email. The agent also informs him that he will be processed for the cancellation and will receive a cancellation confirmation email."},"intents":{"segments":[{"text":"Hi. My name is Ivan. I'm calling to cancel my account.","start_word":17,"end_word":27,"intents":[{"intent":"Cancel account","confidence_score":0.46393856}]},{"text":"What is your full name and your phone number? Mhmm. Ivan Ting Shing Chung. Phone Mhmm. number is 0467836536. Thank you.","start_word":52,"end_word":72,"intents":[{"intent":"Provide phone number","confidence_score":0.033566955}]},{"text":"What is your full name and your phone number? Mhmm. Ivan Ting Shing Chung. Phone Mhmm. number is 0467836536. Thank you. And your date of birth, please?","start_word":52,"end_word":78,"intents":[{"intent":"Provide personal information","confidence_score":0.0075299}]},{"text":"I believe I'm paid up to the March 31. Is that correct? Yes.","start_word":126,"end_word":138,"intents":[{"intent":"Confirm payment","confidence_score":0.11293981}]},{"text":"That would be noted, Ivan. I appreciate your call. So, basically, we're processing a cancellation during morning. So expect a cancellation confirmation via email on the thirty first as you requested. Alright?","start_word":169,"end_word":200,"intents":[{"intent":"Process cancellation","confidence_score":0.027183298}]},{"text":"That would be noted, Ivan. I appreciate your call. So, basically, we're processing a cancellation during morning. So expect a cancellation confirmation via email on the thirty first as you requested. Alright? Okay.","start_word":169,"end_word":201,"intents":[{"intent":"Confirm confirmation","confidence_score":0.008463747}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3141379654407501},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6185630559921265},{"text":"Hi. My name is Ivan. I'm calling to cancel my account. Oh, I'm so sorry to hear about that, but I'm here to help you out. I'll just need to pull out your account here. What is your full name and your phone number? Mhmm. Ivan Ting Shing Chung. Phone Mhmm. number is 0467836536. Thank you. And your date of birth, please? 09/19/1988.","start_word":17,"end_word":79,"sentiment":"neutral","sentiment_score":-0.005404326133430004},{"text":"Thank you, Ivan.","start_word":80,"end_word":82,"sentiment":"positive","sentiment_score":0.3706437945365906},{"text":"Just give me a moment. Let me just go ahead and pull out your account here. Okay? Just bear with me. So much for patiently waiting on the line, Ivan. And when are you wanting to cancel the service, if I may ask? I believe I'm paid up to the March 31. Is that correct? Yes. That's correct. Okay. I'll terminate on the March 31. Alright. I'm sorry. You caught up. So you prefer to cancel the service until the end of this month? Yes. Okay. That would be noted, Ivan.","start_word":83,"end_word":173,"sentiment":"neutral","sentiment_score":0.03288911283016205},{"text":"I appreciate your call.","start_word":174,"end_word":177,"sentiment":"positive","sentiment_score":0.3618910610675812},{"text":"So, basically, we're processing a cancellation during morning. So expect a cancellation confirmation via email on the thirty first as you requested. Alright? Okay. Thank Alright.","start_word":178,"end_word":203,"sentiment":"neutral","sentiment_score":0.14902609586715698},{"text":"Thank you, Ivan. Have a good one, and be safe.","start_word":204,"end_word":213,"sentiment":"positive","sentiment_score":0.5163910388946533},{"text":"Bye bye. you. Okay. Bye.","start_word":214,"end_word":218,"sentiment":"neutral","sentiment_score":0.18996453285217285}],"average":{"sentiment":"neutral","sentiment_score":0.11036757266882694}}}}